Issue No. 19-2019 PSC News 15th October 2019 A bi-weekly e-newsletter of the Public Service Commission

Public Service Internship Programme Rolled out

Inside this issue:

Public Service 2 Internship Programme rolled out (cont.)

Process to recruit 3 the next Auditor General in high gear

Korea’s Director 4 for International Youth Fellowship - Mindset Training, visits PSC

China Ambassador 5 to pays courtesy visit to Cabinet Secretary Ministry of Public Service, Youth and Gender Affairs, Prof PSC addressing interns and other delegates at the Kasarani Sports Gymnasium PSC bids farewell 6 to Zimbabwe By Browne Kutswa delegation he inaugural Youth and Gender Affairs Prof Kobia asked Nyandarua County 7 cohort of 3,100 Prof. Margaret Kobia the interns to exploit Public Service graduates under commissioned the interns at the rare opportunity Board Benchmarks the Public the opening of the induction given by government with PSC TService Internship Programme programme on 9th through the programme Citizen Charter – 8 (PSIP) will report to their October, while Cabinet to learn and get skills, The Canadian work stations between Secretary for Information, bring innovation into 14th and 31st October 2019. Communication and the service and remove Public Service 9 The interns Technology Mr. Joe the stigma of “a public Commission Moarns a attended a three days Mucheru officially closed service that is not Colleague induction at the Kasarani the induction programme performing.” Sports Gymnasium from on 11th October. Amb. Amina PICTORIAL: 10 Commissioning Wednesday 9th to Cabinet Secretary Mohamed urged the and Induction of Friday 11th October, to Ministry of Sports, interns to join the Interns at the equip them with Culture and Heritage service with the right Kasarani Indoor Gymnasium from necessary knowledge that Amb. Amina Mohammed attitude of service 9th To 11th will help them adapt easily and her Foreign Affairs provision to Kenyans, in the public service counterpart Amb. and to be ready to PSC in pictures 11 work environment. also graced learn and grow in Cabinet Secretary the occasion.

Ministry of Public Service, Continue page 2 2

Public Service Internship Programme Rolled out

Cabinet Secretary Ministry of Information Communications and Technology Mr. Joseph Mucheru addressing interns and other delegates at the Kasarani Sports Gymnasium during the close of the three days internship programme.

From page 1 PSIP is one of government's service with patience. will usher into the public programmes targeting youths Amb. Monica Juma urged service new energy, passion for empowerment, and is the interns to put national and renewed ability in championed by Public Service interests first, adding that the provision of public service. Commission. singular duty of the Kenyan Other speakers at the This is the first group to government is to protect its induction included Dr. Kim Ki be rolled out following territorial integrity and sovereignty. Sung, Director International government's allocation of 1 CS Mucheru called for Youth Fellowship - Mindset billion for the programme personal commitment, integrity, Training, Korea; Dr. Julius this financial year. honesty and professionalism Kipng’etich, Managing Director The interns will be among the interns as they serve Jubilee Insurance; Dorcas deployed to various Ministries, in the public service. Wainaina, Executive Director Departments, Agencies (MDAs) Public Service Commission IHRM; and Bishop Dr. Oginde, and State Corporations for Chairman, Mr. Stephen Kirogo CITAM Ministries. one year internship. said the interns are a generation Raymond Ochieng, Secretary, Public Service Commission that must transform Kenya by Youth Affairs MPSY&GA; will monitor and evaluate the bringing in a fresh mind-set in Cosmas Gatere Relational performance of the interns the service, new values and Thinker; and Hon. MP Edward during the 12 months period attitude. Oku Kaunya also addressed that they will be rendering He asserted that the PSIP the participants. their services. 3 Process to recruit the next Auditor General in high gear

Chairperson for the Selection Panel for appointment of Auditor General Mr. Sammy Onyango addressing panel members and PSC Commissioners during the swearing in ceremony at Commission House.

By Habel Shiloli he process of looking forward to a choice that The recruitment panel recruiting the next will meet their expectation,” was appointed by His Auditor General is in he said. Excellency President Uhuru advanced stages with The Chairperson of the Kenyatta through Gazette theT shortlisting of candidates to Selection Panel Mr. Sammy Notice No. 8896 of 20th be interviewed out of 69 Onyango urged fellow panelists September 2019. applicants almost complete. to commit themselves and The Auditor General’s The Chairman and Members ensure they provide Kenyans office is created under Article of the Selection Panel were sworn with the best Auditor General. 229 of the Constitution. The in on Tuesday 1st October The Panel members office holder serves a non- 2019 at Commission House, present were Ms. Loyce Ruhiu, renewable eight-year term through an oath administered Association of Professional Present to witness the by the Deputy Registrar of the Societies of East Africa; Mr. occasion were PSC Vice Judiciary Mr. Bernard Ochieng’. Bernard Ndungu representing Chairperson Ms. Charity The Chairman Public the National treasury; Ms. Kisotu, Commissioners Dr. Service Commission (PSC) Mr. Rose Mwaura representing the Mary Mwiandi, Ms. Joan Stephen Kirogo who convened Institute of Public Accountants of Otieno, Dr. Reuben Chirchir the first meeting of the panel Kenya; and Mr. Titus Ndabuki and Mr. Andrew Muriuki, said the selection of the team representing Ministry of Public PSC CEO Mr Simon Rotich, was based on their competence Service, Youth and Gender. Deputy Commission Secretaries to undertake the enormous Kennedy N. Ogeto of the Ms. Jane Chege and Mr. task entrusted on them. Office of the Attorney General and Remmy Mulati and Deputy “Both the appointing authority Masinde Joy Brenda of Law Society Director Legal Services Ms. and the Kenyans in general will be of Kenya sent their apologies. Selina Iseme. 4

Korea’s Director for International Youth Fellowship - Mindset Training, visits PSC

Dr. Kim Ki Sung (Right) and Mr. Kim Yohan making a presentation on Mindset change to the PSC Commissioners

By Badi Khamis

he Public Service will greatly assist in countering Mulati, Director Performance and Commission (PSC) the vice. Service Delivery Improvement Vice Chairperson “People should be challenged Dr. Sylvester Obong’o and Ms. Charity Kisotu to do things differently when Director Human Resource onT Monday 7th October 2019 they routinely do their activities Management & Development met with the International and certainly the vices will Ms Joan Machayo. Youth Fellowship Director in perish” he said. charge of Mindset Training, Ms. Kisotu appreciated the need to have a mindset-changed South Korea Dr. Kim Ki Sung. “People should be public service, and the private During the meeting at challenged to do Commission House, Dr. Sung sector at large to accelerate the said avenues can be explored country’s development goal. things differently; for his organization to assist Present at the meeting when they PSC inculcate mindset were, Commissioners Dr. Mary routinely do their in the public service as part Mwiandi, Dr. Reuben Chirchir, Dr. of its transformative agenda. Joyce Nyabuti and Mr. Andrew activities and He recognized that Muriuki. certainly the vices Kenya is struggling with high will perish.” - corruption cases and noted Others were Deputy Dr Kim Ki Sung that mind set change training Commission Secretary Mr. Remmy 5

Chinese Ambassador to Kenya pays courtesy call to PSC and building public service capacity to enhance productivity and performance. Commissioner Amb. Patrick Wamoto noted that the government of China shares a common vision of transforming Kenya based on its blue print of vision 2030. He said that the cooperation is conspicuously seen with the current infrastructure development. “We will be happy to learn from your government and we hope to benefit Chinese Ambassador to Kenya Mr. Wu Peng giving his remarks during the courtesy visit from this cooperation” he to the PSC said. Commissioner Amb. By Badi Khamis Salma Ahmed said that as the Commission embarks he Ambassador of that every year his government on its transformational People’s Republic of has been sponsoring hundreds of agenda, the China public China to Kenya Mr. Kenyans for short term courses service acts as a role model Wu Peng visited the which were undertaken in his to emulate. TPublic Service Commission country. “As we start our (PSC) to deliberate on areas of “I hope in future more partnership journey, both collaboration with the PSC. public service courses or countries will learn a lot Speaking during the exchange programs can be from each other” she said. meeting at Commission House designed for the benefit of our Present at the meeting on Wednesday 25th September, two countries” he said. were, PSC commissioners Mr. Peng promised that the The Chairman PSC Mr. and Senior PSC staff. Chinese Embassy will collaborate Stephen Kirogo assured the with PSC to build human Ambassador of the Commission’s resource capacity of the Kenyan full collaboration. “I hope in future Public Service. “We will engage your more public He requested the Embassy in areas which we feel service courses or Commission to help in building you can assist our public service a good working relation between especially in the areas of training exchange his Embassy and Ministries, and governance”, he said. programs can be Departments and Agencies (MDAs). Mr. Kirogo informed the designed for the He said this will facilitate Ambassador that PSC will engage smooth discharge of his his Embassy to assist the public benefit of our two ambassadorial duties in the service specifically on inculcating countries” - country. Values and Principles of the Mr. Wu Peng He informed the Commission public service, issues of ethics 6

PSC bids farewell to Zimbabwe delegation

By Pauline Muriuki

he Zimbabwean delegation that was in Kenya for five days from 23rd TSeptember 2019 was hosted to a farewell dinner at the Hotel Intercontinental, on 27th September 2019. The team which was headed by the Permanent Secretary Ministry of Public Service and Social Welfare of Zimbabwe Mr Simon Masanga, was in the country to benchmark with best practices as they steer the Mr Simon Masanga, Permanent Secretary Ministry of Public Service and Social collective bargaining process Welfare of Zimbabwe giving his remarks during the farewell party at the Hotel in their home country. Intercontinental, Nairobi During their working tour in Kenya, the delegation visited various government is happy. If we fail, we all fail,” the services that we deliver.” departments and institutions said Mr Kirogo. The delegation was among them Ministry of State for “The citizens entrust us presented with gift tokens in Public Service, State Department with creating a better life for appreciation of their visit. of Labour, Salaries and them, creating better conditions Present during the event Remuneration Commission, and for them and how can we do were, PSC Commissioners Dr. Kenya School of Government. this and ensure that our citizens Joyce Nyabuti, Ms. Joan While giving remarks at the end of the day are happier Otieno, CEO Mr. Simon during the farewell dinner, citizens,” added Mr Kirogo. Rotich, Deputy Commission PSC Chairman Mr. Steven Kirogo Mr Kirogo also mentioned Secretary (Corporate Services) said that PSC appreciated the that the work of the Mr Remmy Mulati, Deputy opportunity to exchange ideas government everywhere in the Commission Secretary with the Zimbabwean team, world is that of creating (Technical) Mrs. Jane Chege, and thanked them for happiness for its citizens. Director Corporate Services, honoring the Commission’s In his remarks Mr Simon Mr. Gerald Kuhaka among invitation to the dinner. Masanga said, “Gone are the other officers. He told the team that days when civil servants were there was an urge to do more regarded as bosses. “Gone are the as African public services and The masses that we try to days when civil also work in a way that we provide goods and services for can overcome the challenges are our true bosses, and they servants were that we face. are the paymasters; our salaries regarded as “To our colleagues from are derived from the common the union, let us work as one person who pays taxes every bosses.” team. If we succeed, everyone day and deserves better from - Mr Simon Masanga 7

Nyandarua County Public Service Board Benchmarks with PSC

PSC Vice Chairperson Ms. Charity Kisotu addressing Nyandarua County Public Service Board officials

By Pauline Muriuki Remmy Mulati and Mrs. Jane She said that PSC is in Chege, Director ewly appointed the process of broadening Performance and Service Nyandarua County areas of collaboration with Delivery Improvement Dr. Public Service the County Public Service Sylvester Obong’o and Board (CPSB) Boards in the country to Director Human Resource officials, visited the Public Service enhance effective service N th Management & Development Commission (PSC) on 7 delivery to the citizens. Ms Joan Machayo. October 2019 to benchmark The Chairperson with the Commission’s Human Nyandarua (CPSB) Mr. Willam Resource Management function. Gatehi appreciated PSC for PSC’s Vice Chairperson the support it has promised “Do not shy away Ms. Charity Kisotu, while to offer to the board. to consult PSC chairing the meeting at “We chose to when you en- Commission House, informed benchmark with you because counter any chal- the visiting team that the the experience you have is Commission will be ready to important and will add value lenge in the offer advice on HR Management to the Board Members,” he course of dis- when called upon. said. charging your “Do not shy away to Present at the meeting consult PSC when you were, Commissioners Dr. mandate” encounter any challenge in the Mary Mwiandi and Dr. - PSC Vice Chairperson course of discharging your Reuben Chirchir, Deputy Charity Kisotu mandate” she said. Commission Secretaries Mr. 8 Citizen Charter – The Canadian Experience

By Juma Gabriel departments and other levels of government to explore avid Clark, a Professor innovative and efficient ways to of Winchester serve Canadians better. Service Business School in Canada provides: Easy access an article on Public to government programmes ServiceD Charter noted that and services; Choice in access charters should be prepared by to government services; and taking into consideration how Respectful and individual citizens want to be served. service. He said the main reason The service charter for for introducing service charters service Canada and other was to improve the responsiveness publications are available in and transparency of public large print, braille, audio services by setting out in a Gabriel Juma cassette and on computer principled way the standards of diskette by calling 1-800-O delivery that service users access full range of government Canada. is available in large should legitimately expect. programmes and services either print, braille. According to a 2018 by phone, internet, mail or in Canada has introduced publication by Inter-American person. three mechanisms to measure Development Bank on The call 1-800 O-Canada is client satisfaction. These Innovations in Public Service a toll-free number that offers include service charters that Delivery, Canada strengthened Canadians quick and easy access outline the commitment to the institutional framework for to all government services. It is citizens; the Office for Client delivery of public services by manned by bilingual agents who Satisfaction (OCS) is separating policy making provide timely and accurate established as a neutral processes and the management information. organization that receives of service delivery. The call centre also offers reviews and acts on Under this Conceptual TTY or teletypewriter service - a suggestions, compliments and Framework, Service Canada telecommunications device for complaints regarding the was established in 2007 to hearing and speech impaired delivery of service offered by specialize in providing a broad persons. Service Canada; and the set of public services across a Through the web based Citizen First Survey and the range of delivery channels. servicecanada.gc.ca Canadians Common Measurement Tool The model places citizens can, access information on various (CMT) that measures the at the centre of service delivery, topics, apply for programs and effectiveness of the services provides Canadians with one- benefits electronically or find a list of offered. stop easy-to-access personalized Service Canada centre locations. Service Canada uses focus services, integrates citizen Clients can also visit the groups and satisfaction surveys information and leverages the 325 Service Canada centres to improve service delivery to whole of government potential spread throughout the country Canadians. to best serve the citizen. for personalized services (walk The next article will Service Canada brings in centres). Services are also review the use of the Citizen government of Canada offered through outreach and Satisfaction Survey as a tool programmes and services together mobile services. for improving service delivery Service Canada works in in a single service delivery from the Canadian perspective. network. It helps Canadians collaboration with other federal 9

Public Service Commission Fraternity Mourns a Colleague

Deputy Commission Secretary Mr. Remmy Mulati addressing mourners during the burial of the late Daniel Muia

By Badi Khamis Mr. Rotich described Muiya he Public Service as selfless, professional, Commission lost one cooperative and was committed of it’s officers Mr. Fare thee well to his duties. Daniel Muia, a Senior Late Muia was appointed at TClarical Officer. th PSC on 8 October 2004 as a The late Muia met his Clerical Officer and rose untimely death in a tragic road through the ranks to the accident along Kangundo road position of Senior Clerical on 1st October 2019. th Officer. He was laid to rest on 12 He was among the October 2019 in Tala, Machakos founders of PSC Welfare County. Society where he served as the Deputy Commission Chairman for a consecutive five Secretary Mr. Remmy Mulati led years. the Public Service Commission The Public Service staff that attended the burial of Commission fraternity will miss Late Muia, and delivered the his company and dedicated condolence message to his family The Late Daniel Muia on behalf of PSC CEO Mr. service. May his soul rest in peace. Simon Rotich. 10

PICTORIAL: COMMISSIONING AND INDUCTION OF INTERNS AT THE KASARANI INDOOR GYMNASIUM FROM 9TH TO 11TH OCTOBER 2019

(L-R) Deputy Commission secretary Mr. Remmy Mulati, Commissioner Cabinet Secretary, Ministry of Information and Communications Mr. Joe Salma Ahmed, Vice Chairperson Ms. Charity Kisotu, PSC Chairman Mr. Mucheru presenting an appointment letter to one of the interns. Looking on Stephen Kirogo, Commissioner Dr. Mary Mwiandi, CS Ministry of ICT Mr. Joe Mucheru, Commissioners Ms. Joan Otieno, Dr. Reuben Chirchir and is the Deputy Commission Secretary Ms. Jane Chege Deputy Commission Secretary Ms. Jane Chege

A section of interns following proceedings CS Amb Monica Juma addressing interns and other guests

PSC Chairman Mr. Stephen Kirogo and Cabinet Secretary, Ministry of (L-R) PSC Vice Chaiperson Ms Charity Kisotu, PSC Chairman Mr. Stephen Information and Communications Mr. Joe Mucheru Kirogo, Cabinet Secretary Ministry of Public Service, Youth and Gender Affairs, Prof. Margaret Kobia and Cabinet secretary Ministry of Sports, Culture and Heritage Amb. 11

PSC IN PICTURES

Commissioner Joyce Nyabuti presenting a report on terms and PSC Commissioner Patrick Wamoto taking oath of office as the East condition of service for parastatals chiefs to the PSC Chairman African Community AD- HOC Commissioner in Arush, Tanzania on Mr. Stephen Kirogo. Looking on are, Commissioner Joan Otieno 9th October 2019 (center) and Deputy Commission Secretary Ms Jane Chege

PSC Vice Chairperson Ms. Charity Kisotu talking with Dr. Kim Ki The Chairperson of the Selection Panel for appointment of Auditor sung (Left) and Mr. Kim Yohan, looking on is Commissioner Reuben General Mr. Sammy Onyango taking the oath of office. Looking on Chirchir is the Deputy Registrar of the Judiciary Mr. Bernard Ochieng and Ms. Selina Iseme of PSC

PSC Commissioners and CEO in a group photo with the Selection Panel for appointment of Auditor General PSC staff during the burial of the Late Daniel Muia 12

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EDITORIAL TEAM: Commissioners Editor: Browne Kutswa Stephen Kirogo, CBS - Chairperson Ms Charity Kisotu - Vice Chairperson Editorial Assistants: Dr Joyce Nyabuti - Commissioner Habel Shiloli Dr Mary Mwiandi - Commissioner Pauline Muriuki Dr Reuben Chirchir - Commissioner Badi Khamis Amb. Patrick Wamoto, EBS - Commissioner

Amb. Salma Ahmed - Commissioner Design & Layout: Pauline Muriuki Mr Andrew Muriuki - Commissioner Badi Khamis Ms Joan Otieno - Commissioner

Secretary/Chief Executive Simon K. Rotich, EBS