60 cents | MICA (P) 142/09/2010 25 February8 APRIL 2011 2011
BudgetA Million GoogiesMeals Await You At IGP Celebrates Foodfarep2 p5 Early Successes
Companies And Workers Must Work Hand-In-Hand It is important for companies to take the lead and for workers to work together with the companies to make use of these“ programmes and its incentives. And with that, I am confident that we will be able to move forward in our productivity drive Deputy Prime Minister Teo Chee Hean spurring on the productivity drive. and create a better future, a brighter future for the workers and their families and also to help our companies to grow.” By Joshua Joseph Deputy Prime Minister Teo Chee Hean
t was a triumphant mark of celebration for the Labour Movement as NTUC’s e2i (Employment and Employability Institute) celebrated the early successes of the $40 million remain competitive. It gives him a secure job, good income for his Inclusive Growth Programme (IGP) which has seen some 255 family.” company projects and close to 20,000 workers benefitting from “Secondly, the companies and workers need to work together productivity gains since its launch in August last year. and that’s part of the reason for this carnival - to encourage teamwork. IJoining in the celebration at the inaugural Inclusive Growth Carnival And then thirdly, the Government and the NTUC especially through e2i held on 2 April 2011 was Deputy Prime Minister Teo Chee Hean who have various programmes to help companies as well as workers to addressed the strong crowd made up of workers, family members, increase their productivity. unions and companies. “We are working with trade associations, business federations to His message was simple yet packed with meaning. DPM Teo, who is roll out programmes. At the same time through e2i, we’ve got 255 also the Chairman of the National Productivity & Continuing Education projects going already involving 20,000 workers. In this way, we hope Council, stressed the importance of learning, training and re-training for that the productivity message goes to both levels - companies and workers to up-skill themselves in an ever-changing environment in order to workers.” move up in their jobs and secure a good income. Through this project, the buy-in from companies has seen At the same time, he also highlighted the need for companies to work some encouraging results. Beyond the traditional Job Re-creation together and grow together with their workers, giving the assurance that Programme sectors, there is also increasing interest from Services the Government and NTUC will support various programmes to increase and Manufacturing sectors such as F&B, Hospitality and SME productivity. Manufacturing who already have early adopters to embark on He said: “First of all, productivity is important for the individual worker automation and improved processes. With this, the pace for industry and his family because it gives him the skills to continue upgrading and redevelopment will pick up and more workers will stand to benefit.
Labour Movement Donates $56K To Help Japan Disaster Survivors
he Labour Movement will make a $56,000 donation in Labour Movement, have also been doing their part for the victims of efforts to help the survivors of the earthquake and tsunami the disasters in Japan and raised $6,000. in Japan. The funds will go towards relief, rehabilitation and “The Labour Movement is saddened by the loss of lives and reconstruction efforts for the survivors. Joining NTUC, the destruction caused by the earthquake and tsunami in Japan,” unions and committees that have helped raise the relief said Mr Yeo Khee Leng, Director of NTUC’s International Affairs funds are the Amalgamated Union of Public Employees (AUPE), the Department. “To show our support to survivors in Japan, we hope TChemical Industries Employees’ Union (CIEU), the Singapore Industrial this contribution will help relief efforts in the months to follow.” and Services Employees’ Union (SISEU), the Singapore Maritime The donation from NTUC will be made to the Japanese Trade Officers’ Union (SMOU), the Singapore Organisation of Seamen (SOS), Union Confederation while the funds from the unions will be sent the Singapore Shell Employees’ Union (SSEU), the United Workers of to the respective unions offices in Japan. NTUC’s Care and Share Petroleum Industry (UWPI) and NTUC’s Care and Share Committee. Committee and nEbo will make donations to the Singapore Red Youth members from nEbO, the junior membership arm of the Cross Society. 2 workingfor • inclusivegrowth Embracing Growth And Productivity
By Muneerah Bee Mohamed Iqbal
t was a lively and loud atmosphere on a Saturday morning as 4,000 workers and their family members, along with unions and company representatives gathered at Downtown East for the first Inclusive Growth Carnival on 2 April 2011. IOrganised by NTUC's e2i (Employment and Employability Institute), the Carnival was an upbeat occasion to commemorate the early success of the Inclusive Growth Programme (IGP). With 255 projects granted IGP funding, close to 20,000 workers have benefited from productivity gains through the programme. Joining in the celebrations was Guest-of- Honour Deputy Prime Minister and Chairman Deputy Prime Minister Teo Chee Hean (in yellow shirt) and NTUC representatives, including NTUC's e2i Chief Executive Officer Ang Hin Kee (in of the National Productivity and Continuing black shirt), President John De Payva (in white shirt and black pants) and NTUC Assistant Secretary-General and NTUC's e2i Chairman Ong Ye Education Council (NPCEC) Teo Chee Hean. He Kung (in white shirt and brown pants), joining in the mass workout with participants at the Inclusive Growth Carnival. reassured workers that the Labour Movement
Warren Golf and Country Club
Industry: Hospitality
IGP Project: To increase worker’s productivity at the golf course by using improved irrigation technology
Bottleneck Found: Watering the golf greens is done manually by six golf course maintenance workers, where they had to bring out the machinery and unravel the hose before they can start watering. It takes them almost two hours to water each green. The time-consuming and physically-demanding process also incurs significant water wastage. Launched in August 2010, the $40 million Inclusive Bottleneck Broken: In the second half of May, the company Growth Programme (IGP) will install a underground hand watering system where the hose is coiled underneath the greens. To water the greens, workers is administered by NTUC’s will only need to remove the cover and pull the hose out from the e2i (Employment and concealed chamber. When they are done, all it takes is a simple Employability Institute) to tug to reel the hose back in.
help companies roll out from product brochure Picture Expected Outcomes: With the new system, only four workers An illustration of how the new system will be productivity improvements will be needed to work on the greens and it will take them about used at Warren Golf and Country Club and share productivity gains half an hour. The two staff will then be deployed to do other with workers. Funding under higher value-added tasks. They will be trained to operate special mower machines on fairways, roughs and tees as well as attend to the turf and ornamental nursery. The new system will also save electrical IGP requires companies to and water costs and workers, especially the lower paid ones, will benefit from productivity gains. commit to measure and set productivity improvements targets; and share the gains “We might have changed to this system in three or four years, but now with this IGP initiative we are able to get in the process faster.” with workers in the form of better pay. Warren Golf and Country Club General Manager Ian Gray
At the Inclusive Growth “SISEU is glad that we are able to play a small part in Warren Golf and Country Club's efforts to Carnival, some companies improve productivity by tapping onto the IGP funding for the latest technology. It not only reduces shared their efforts on operation cost but also creates opportunities for our workers to be up-skilled and share the improving workers’ productivity gains.” productivity, skills and wages Singapore Industrial & Services Employees' Union President Tan Peng Heng by tapping on the IGP. inclusivegrowth • workingfor 3 Embracing Growth And Productivity and the Government are behind them and their example, with an appropriate technique of folding companies in the nation-wide quest to improve clothes, you can actually do it faster. Likewise, productivity. with the proper technology or skills, it is possible The day-long programme had fun and to enhance productivity. Hence, we will ensure interesting Inclusive Growth Challenges games our staff receive the right training.” which were designed around themes relating Pizza Hut Service Staff Dora Mamat, 40, Participants working together to match photos of workers to the to the tripartite partners’ approach to better had a good time bonding with her family as right occupation. jobs and better lives, such as Productivity she participated in the games with her mother, Improvements, Best Sourcing, Minimum Skills children and her children’s friends: “There are a and Workfare. lot of fun games and the children are happy.” Through the games, participants learned more about such concepts. For example, in the Productivity Improvement game, they had to gather and fold 30 T-shirts of the same colour In the process of running in three minutes. The teams had to find a the IGP, we work very productive way to scour the big pile of T-shirts closely with the companies to for their assigned colour, bring them to their look“ for new ideas to do things allocated workstation and fold them neatly in differently to remove bottlenecks any method that they deem to be the most and expedite production and productive. productivity on the ground.” 41-year-old Lyne Ong found the carnival to be an interesting and good platform to learn NTUC's e2i (Employment and Employability Institute) Chief Executive about productivity. The Service Quality Manager In the Workfare game, contestants had to deliver 30 parcels in five Officer Ang Hin Kee minutes. at Home-Fix DIY Private Limited said: “For
Interlock Security & Investigation Asia Pacific Cosmetics (APC) Distributors Services Private Limited Private Limited
Industry: Security Industry: Logistics
IGP Project: Implement new systems and technology such as visitor IGP Project: Purchased warehouse management software and material management system and CCTV remote surveillance to improve productivity handling equipments
Bottleneck Found: The demand for security manpower in Singapore is Bottleneck Found: As a warehousing and distribution agent, the company higher than the supply. To cope with this, the company needs to upgrade distributes imported cosmetics and fragrances to other parts of Asia Pacific. the skills of its present manpower and improve their multi-tasking ability. The short turnaround time (one to two days) to deliver customer orders resulted in long working hours for workers. The deliver orders are recorded Bottleneck Broken: Technology was introduced to workers to enhance manually by the packers, which cause slow data entry and discrepancies in their capability and productivity. For example, security officers were trained warehouse management system. The manual picking and packing of goods in IT skills and learned to use the new systems and equipment, allowing is also labour intensive. them to be deployed to higher positions. Bottleneck Broken: By investing in some micro solutions, the company Expected Outcomes: With the new systems and technology, one man implemented the barcode scanner system for traceability. APC Distributors can do the job that was previously done by two men. To encourage skills also purchased new equipment such as pallet stretch wrapper machine, upgrading, the company put an incentive scheme/increment package in Crown wave picker, motorised hand-pallet truck and scissors lift help to place for up-skilled workers to handle new systems and higher value tasks. speed up the work process.
“We are using computerised equipment such as PCs, monitors and video Expected Outcomes: The barcode which will help our workers do the work more easily. It’s a user-friendly kind scanner systems not only tracks stock of a system whereby we don’t need as much manpower as before.” inventory, but also provides real-time Interlock Security & Investigation Services Private Limited Head of update on the status of the goods. The Personnel Department Mustaffa Kamal crown wave picker allows workers to pick from height instead of climbing ladders, “Before this, we had to do it manually but now it shortens the period of improving work safety. With a motorised doing work. For example, I just scan the Identity Card and it’s very easy to hand-pallet truck, picking becomes easier retrieve. No need for handwriting anymore.” and faster and makes the work easier for women and older workers. With all Maimunah Ngah, 64, Security Supervisor the improved initiatives the company can
continue to attract local workers instead “The shortage of manpower in the security sector is a big challenge for the of hiring a large pool of foreign labour. union. The IGP funding is very good to cushion the manpower shortage 62-year-old Madam Chan operating a because we can use technology and it also improves productivity. So, motorised hand-pallet truck. the union has to play its role to encourage employers and help them “As a company, we are emphasising a lot on trying to train and build up the understand what IGP is all about.” skill sets of the workers we have and trying to re-skill them as well.” Union of Security Employees President N. Silva Asia Pacific Cosmetics Distributors Private Limited Deputy General Manager Calvin Ng
4 workingfor • inclusivegrowth ‘Stepping Forward To Serve And Make A Difference’ he fifth batch of new People’s Action Party candidates for the On 4th April 2011, Healthcare Services Employees’ Union Executive Secretary Patrick Tay became coming General Elections were the sixth candidate from the Labour Movement put forward by the PAP to stand in the GE. made known on 4 April 2011. Introducing them, PAP 1st Assistant Secretary General and Deputy Patrick Tay Teck Guan, I live with the personal belief PrimeT Minister Wong Kan Seng said: 40, a trade unionist, is to always seize the day, live “The backgrounds of all our candidates currently Executive Secretary life to the fullest and to positively are diverse. They come from the private of the Healthcare Services impact“ lives. In my almost 10 and public sectors. Several are also trade Employees’ Union (HSEU) and years working in the trade unions, unionists; a number of them have been very Advisor/Senior Consultant the greatest satisfaction is having active in community work and in the PAP of the Union of Security had the opportunity and privilege branches. Employees (USE). “Many of them came from humble to work alongside selfless and beginnings, and are now doing well as Work Accomplishments: He began his career dedicated union leaders and NTUC they have benefited from the meritocratic in NTUC in 2002 as an Industrial Relations Officer, colleagues in positively impacting system that the PAP built and the economic and then became Head, Industrial Relations the lives of our fellow workers. It is opportunities we created. in the Shipbuilding and Marine Engineering an honour for me to come forward “They are stepping forward to serve Employees Union (SMEEU), where he served to serve in a larger capacity, be a and make a difference to Singapore and shipyard and marine trade workers for all voice for workers in Parliament and Singaporeans. To be a PAP candidate, industrial relations matters. positively impacting even more one must be committed, capable, able to In 2004-2005, as Executive Secretary, lives to the best of my ability.” communicate and connect with the ground. he looked after the interests of low wage They must have passion and conviction. workers in the private security industry. Jointly The new candidates have these qualities. with the tripartite partners, he pushed for the Resident’s Committee in 1992. Since then, he They also continue the PAP tradition of self- Job Re-Creation Programme to upgrade and has remained actively involved and serves as the renewal which keeps the Party fresh and professionalise the industry, thereby helping to Secretary, Bedok CCC and Chairman, Bedok connected to societal changes.” impact the lives of more than 40,000 security CDWF. Concurrently, he is also Vice-Chairman of He also said that it is important for officers. Membership grew from 500 in 2004 to Bedok’s IRCC and a Councillor with East Coast Singapore to have a strong Government to 12,000 today. Town Council. He was awarded the PBM in overcome challenges and surprises in the Since 2006, Patrick has helped strengthen 2005 and the BBM in 2010. future and to lead Singapore out of crises: HSEU’s capabilities and professionalism as “This election is about your future and your an industrial union and actively advanced the Education: Patrick studied in St Patrick’s family’s future. Hence, it is very important interests and welfare of healthcare employees. School and Temasek Junior College. He to you. When the time comes to vote, I Membership grew from 10,000 in 2007 to 22,000 graduated with a Bachelor of Laws (Hons) from urge voters to consider carefully which today. NUS in 1995 and a Master of Laws from NUS in candidates and party are best for you, who Patrick has been a grassroots volunteer since 1999. has the best team and leaders, and who his Secondary School days, and counted as one would you want to help secure your future.” of the pioneer Civil Defence volunteers in Bedok Personal Information: Patrick is married and As at 4 April 2011, the PAP has in 1984. He started actively serving with the has two sons and a daughter. introduced 15 new election candidates. FDAWU Journeys To Learn By Oh Shan Ming Industrial Relations Officer, Food, Drinks & Allied Workers’ Union
ingapore’s tourism revenue jumped to a record high in 2010 and tourist arrivals grew by 20 per cent. With the positive economic outlook brought about by an improvement in morale and commitment industrial attachment programme to bring in the Integrated Resorts, the industry’s of employees which ultimately results in higher students into their hotel. The Regent is also demand for manpower increases. productivity. involved in fund raising and traineeship for the SFood, Drinks & Allied Workers’ Union The second visit was to Assumption children. (FDAWU) saw an opportunity for Human Pathway School. Today, more hotels come “The Learning Journey to the school Resource practitioners to learn the best on board to prepare the children from was inspirational and the Total Performance practices from global players in other industries Assumption Pathway School for life readiness Management system by Nestle was impressive,” and organised a series of Learning Journeys and simultaneously get them interested in the said Wong Kwee Lian, Senior Director of Human for 35 practitioners to visit Nestle Jurong and hospitality industry. Fairmont Singapore partners Resources at the Regent Hotel. Assumption Pathway School. Assumption Pathway to bring students into the FDAWU constantly seeks for solutions for Nestle shared about its success in Total hotel to be attached to the maintenance crew in our industry practitioners and looks forward Performance Management (TPM), the methods the engineering department. to fostering close collaborations with industry adopted to radically improve work culture, The Regent Hotel has also agreed to partners for mutual learning, sharing and the efficiency and speed of processing as well as explore collaborations ranging from I-Leap - an overall improvement of the industry. inclusivegrowth • workingfor 5 ‘Stepping Forward To Food, Glorious Food - Serve And Make A Difference’ A Million Times Over In the spirit of share and share alike, NTUC Foodfare throws open the hearty discounted NTUC Value Meals for union members to include non-union members as well - all one million plates of them.
By Marcus Lin n these days of rising food prices, NTUC Sengkang, Guest-of- Foodfare Co-operative Limited has again Honour NTUC Deputy risen to the occasion by launching the Secretary-General Heng One Million Plates Initiative extending one Chee How commended million plates of discounted NTUC Value NTUC Foodfare’s Meals to non-union members for three months commitment to serving Ifrom 1 April to 30 June 2011 across all 42 of its the working people of food outlets island-wide. Singapore and helping NTUC Foodfare will bear the estimated them cope with rising food discounts of more than $500,000 when prices. (From left) NTUC Foodfare CEO Perry Ong, North East District Mayor Teo Ser Luck, NTUC Deputy Secretary-General Heng Chee How and NTUC Foodfare Executive Director Goh Chee Wee all the meals are snapped up in this latest The scale of its launching the One Million Plates Initiative. initiative. This comes hot on the heels of the operations has changed announcement in February this year that it since its inception in 1995, but NTUC Foodfare inflation it has gone beyond that and provided was holding off any price increase of food and remains true to its social mission like all other extra.” beverages at its outlets. NTUC Social Enterprises and “has established a He added: “This year’s inflation is higher Speaking at the launch on 1 April 2011 track record of doing the necessary at all times than last year’s so far. Based on Government at the NTUC Foodfare Rivervale Mall outlet in and going the extra mile when necessary.” estimates, the expectation is that the rate will DSG Heng said: “Besides being known moderate as time goes on and overall for the for giving economy, value and quality in all year it will moderate. its outlets throughout the year wherever they “What NTUC Foodfare is doing now is to may be in Singapore, in periods of heightened say that even so, even if the expectation is that it will moderate, we can still do our part to We hope that other hold down prices and that is why it is doing its businesses can follow suit part both in terms of the prices of the food and and do the same. If all of us pull drinks in all its outlets as well as today launching together,“ work together and do this One Million Plates Initiative with Singapore.” this, then clearly the inflation will He pointed out that NTUC Foodfare is moderate even faster.” setting an example for others: “If you think about it, think hard enough, there are many NTUC Deputy Secretary-General Heng ways in which you can be helpful. We hope that NTUC Deputy Secretary-General Heng Chee How (middle) shows a Chee How young family how to redeem the coupons. other businesses can do likewise.”
Foodfare Ready To Do More If Need Be How Does The One Million Plates Work? TUC Foodfare Chief Executive Officer Perry Ong stated that union members’ response to the NTUC Value Meals first launched in May last year was that it was • Coupon kiosks are available at all of really good value. So good that 500,000 meal vouchers have already been Foodfare foodcourts and coffeeshops. redeemed to date, out of more than 600,000 NTUC members currently. Coupon calendars are made available at Mr Ong said: “We were encouraged by the response. In times like this, we felt Wang Café counters. that it’s only right that NTUC Foodfare steps up in our Do Good initiatives to also extend this • Click `Redeem’ to print coupon, or tear Nspecial privilege strictly meant for NTUC union members to the members of the public. coupon. “The situation facing Singapore right now is not unique to just NTUC union members but • Present Coupon at any stall at the outlet to every Singaporean. So we thought it is a good idea to also offer up to one million plates of to buy Value Meal at discounted prices. NTUC Value Meals to the public to enjoy, and also at the same time help them throughout this • Coupons are only valid on the same day period to moderate the cost of living.” as indicated on the coupon, and valid for Whether or not the offer will be extended will depend on response from the public, but Mr one redemption only. Ong assured that NTUC Foodfare will have more initiatives lined up: “Yes, definitely. Especially during times whereby Singaporeans are facing increased cost of living, especially in the 200,000 coupons out of the one million cooked food areas, those are the times when we will step up to Do More. So we do not rule have been set aside for the five Community out that we will roll out more of such initiatives in the future.” Development Councils that have come It’s nothing unusual as NTUC Foodfare has always been helping out at different times forward to partner Foodfare and assist in when Singapore was facing certain difficulties. And as for the announcement to hold prices the distribution of the NTUC Value Meals of food and beverages at its outlets for the rest of this year, he said: “We will monitor the to needy residents in their respective situation and at the end of the year we will then decide whether there is a need to continue to communities. do so moving forward.” 6 workingfor • inclusivegrowth Rejuvenating Passion In MIWU
By Gwen Sin
etal Industries MIWU Workers’ Union (MIWU) Metal Industries Workers’ Union (MIWU) is entering its currently has 21,047 Ordinary Branch 30th year of members and 72 General Branches. establishment this year, and manyM new initiatives and activities are already in the pipeline for the next five to Moving forward - MIWU at its workplan retreat during the last week of March 2011. eight years. As discussed in its workplan retreat recently, MIWU’s Executive MIWU is also not losing sight of the exchange programmes or at the headquarters’ Secretary Jessie Yeo revealed: “One of the key importance of the 3F leadership model. Its level. things we felt was the need to rejuvenate the constitution to include Flow On was amended in MIWU General Secretary Tan Chai Kun union after 30 years. We introduced the `FISH! November 2010. A MIWU Tripartite Alumni will also shared that a PME (Professionals, Philosophy’ to our Exco members and staff to be set up which will comprise of `Flowed On’ Managers and Executives) Chapter and a U embrace this idea. That sets the overall mood of union leaders and staff, supportive management Live committee will be launched in the following how we want to move forward this year.” representatives, officials from the Ministry of months after April 2011. He said: “There is a Miss Yeo added: “We want our union to Manpower’s Labour Relations Department as growing number of PMEs these days. Most of be a proactive and caring union, and we came well as consultants from the Singapore National them are also higher educated, unlike the past. up with the mission statement `Together... For Employers’ Federation. The plan is to create a The U Live committee will be appropriate and Better Life’ as a result of MIWU21 discussions platform to continue relationships and to tap on helps to retain our ageing members.” in 1997. But over the years, there was an influx expertise from all parties, such as inviting them The key note that Mr Tan and Ms Yeo and outgoing of members and some may have to conduct talks or dialogue sessions organised emphasised is the show of appreciation to forgotten or are unaware of why we have this by MIWU. their `silent supporters’ as part of its 30th year mission statement. It is still relevant, except that For the Flow In part, promising union officials celebrations this year. Mr Tan concluded: “It’s we need to inject some passion.” will be appointed as observers at the Exco not always about industrial relations issues that With that in mind, MIWU came up with a before they can decide to stand for election as we come together. It could also be value-for- slogan that underlies their 30th Anniversary Exco members at the next election. Training will money activities like our recent Chinese New celebrations, `Make Impressions; Walk United’, be provided as part of Flow Up in these three Year gathering, kite-flying Family Day and golf to target not just existing members, but also levels, from the basics of being a union official, tournament where we want to nurture a spirit of younger members who have been actively to hands-on sessions in organising events, as inclusiveness for different groups of members recruited into the union in recent years. well as international exposure such as overseas with different interests.”
Working Towards The Big Day By Vanessa Teo uditions began as early as January “I never expected to get past the audition that he has a this year, with individuals from then because everyone there was so good! But passion and flair different walks of life coming down p.L.a.Y went beyond looking at each individual’s for dancing too. with hopes to get a chance at singing talent and chose according to a He said: scoring an opportunity to perform different benchmark. They look at your attitude, “Through p.L.a.Y, live on a national platform. This was not an your willingness to learn and your passion for I came to know Aaudition for ‘Singapore Idol’, but an audition dance. This makes it very different from other more about that looked for individuals with more than just a performing arts groups, and I can see their myself. I realised performing or singing talent. And the big show interest in wanting to develop us to become all that I like dancing that they auditioned for then? May Day Rally round individuals,” said Ms Tan. and I can actually 2011. And with p.L.a.Y., Ms Tan has performed dance! I am 36-year-old in a handful of events such as Young NTUC! someone who Natalie Nancy Tan is Celebrates National Day, May Day Dinner, Rally enjoys working as Stanley Poh not new to the Labour and more. Despite having a rich experience in a team and doing Movement, and has performing, Ms Tan is still pretty much excited things for a purpose. The instructor has been been with Young about the upcoming performance for the May very patient with us and the NTUC staff too NTUC’s performing Day Rally, and let out an enthusiastic “Yes!” have been very supportive as well. I will like to arts group p.L.a.Y. when I asked if she was looking forward to the thank all of them.” as a member since upcoming performance. Mr Poh will be part of an item in the May 2009. Despite not Joining in the excitement is also none other Day Rally Concert that symbolises tripartite joining the audition than 34-year-old Health Promotion Executive relations, and is one of the four representatives this January, Ms Tan Stanley Poh, who represents the Singapore from SNEF who will be joining p.L.a.Y. in this did have her fair share National Employers Federation (SNEF). year’s performance. of nerve wrecking Through a company e- mail blast requesting moments and recalled for volunteers, Mr Poh got to know about the her audition in 2009 performing opportunity and gladly took it up. 3 left to May Day Rally to join p.L.a.Y. And through the rehearsals, Mr Poh realised Weeks performance
Natalie Nancy Tan inclusivegrowth • workingfor 7 Tap On Tripartism To Turn On Productivity Tap
By Rasheedah Mahfuz
ith the hike in the foreign workers’ levy, many companies are concerned that this would impact their businesses as many are dependent on foreign labour. This was one of the issues raised at the WSingapore Tripartism Forum (STF) Luncheon Dialogue with CEOs on `Leveraging Tripartism to Raise Productivity’ held at the Shangri-La Hotel on 30 April 2011. It attracted more than 150 CEOs and senior management representatives including the key tripartite partners. Addressing the attendees, Singapore National Employers Federation (SNEF) President Stephen Lee talked about the need to prepare for upcoming challenges by leveraging on tripartism and raising productivity. In addition to the various initiatives by NTUC to help raise Tripartite partners (from left): NTUC Secretary General Lim Swee Say; SNEF President Stephen Lee; Minister for Manpower Gan Kim Yong and moderator of the dialogue session, NTUC President John De Payva. productivity and to achieve a Cheaper, Better, Faster (CBF) economy, SNEF has in place a few We are hoping that with and polytechnics to offer internship programmes programmes as well. and scholarships to attract talent. Mr Lee said: “SNEF has also launched a the introduction of the re- Adding to that, he said companies should number of programmes to assist companies. employment legislation next year, we also reach to the “untapped manpower These include the productivity leadership will“ have a lot more opportunities for resources” such as older workers and women seminar with CEOs and various training older workers to continue working. keen on returning to the workforce. He said: programmes. Let me enjoin CEOs and When they continue working then we “...there is still a large pool of older workers management to work with their unions and will have more manpower available that is available and there is a large pool of workers to see how best they can tap on these and this will enhance and grow the women workers who are staying at home and resources of the tripartite partners to address local workforce.” not working. There are ways to tap on these their productivity challenges. Working together, I resources.” am confident we can achieve the long-term goal Minister for Manpower Gan Kim Yong Looking forward, the Manpower Minister of raising productivity by two to three percent a said that one of the challenges that the year.” per cent each year, SG Lim, Mr Lee and Mr tripartite partners will be addressing is the need The dialogue session that followed, Gan encouraged companies to tap on the for programmes that would help a diverse moderated by NTUC President John De Payva, various programmes that are already in place workforce, made up of workers from different provided attendees with a platform to voice to increase productivity and in turn alleviate the age groups and nationalities, to integrate and labour issues to NTUC Secretary-General Lim company’s labour problems. work together harmoniously. He mentioned Swee Say, SNEF President Stephen Lee and One of the attendees claimed that foreign that the tripartite partners are working together Minister of Manpower Gan Kim Yong who were workers have a more positive attitude towards to establish some guidelines, which will be the panellists for the session. work compared to a local and asked how he revised periodically, to help companies deal with While many of the issues raised surrounded could change the mindset of local workers. diversity challenges in the organisation. the Government’s recent decision to increase SG Lim said while he agrees that the foreign foreign worker levy and the lack of local talent workers are hard working, he explained that which, some claim, is aggravating the tight locals have family commitments to worry about This kind of discussion with labour situation, the panellists highlighted compared to the foreign workers. the tripartite leaders is so very that there are alternatives that companies He said this does not make a local worker important because if you look at the should look at. Stressing on the need to any “less productive or less capable” than a next“ ten years, we are talking about increase productivity over the next ten years foreign worker: “If you look at our workforce workers’ salary going up in real terms from the current one per cent to two to three today, we have about three million workers. by 30 per cent. You need to raise the Of the three million workers, two million are productivity by two to three per cent Singaporean workers. I do not believe that Today, for every two local the two million Singaporean workers have the each year in order for you to do that.” workers there is one foreign wrong mindset because if two-thirds of the NTUC President John De Payva worker. Ten years from now, it will workforce have the wrong mindset, I cannot
be“ the same. Therefore, let’s work imagine Singapore’s economy being able to get We need to do everything to together, find a way to make better to where it is today.” use of the workers whether they In response to an issue about the lack push for productivity growth are local or foreign, young or old, of local talents, Mr Gan highlighted that and the target is two to three per cent highly educated or less educated, Singapore’s unemployment rate is very low productivity“ growth a year.....make because every one of them can help which means Singapore has “practically almost good use of all the programmes. We full employment” and therefore companies are also prepared to modify some us to break future bottlenecks in will have to look for innovative ways when it manpower.” of the programmes to fit specific comes to identifying and retaining talent. He company needs or industry needs.” NTUC Secretary-General Lim Swee Say suggested that companies tie up with higher institutions of learning such as the universities SNEF President Stephen Lee
8 workingfor • inclusivegrowth PMETs Need To Be Future-Ready By Gwen Sin Elaborating, Mrs Teo said the recession in he Singapore job market has 2008 and 2009 offered remained buoyant, in contrast to useful insights: “Many persistently high unemployment rates companies in Europe in the United States and Europe. and the US took the Nowhere was this more evident than opportunity to consolidate at the JobsDB.com Career Expo on 25 March their operations in order to T2011, where over 5,000 immediate jobs were enjoy economies of scale Guest-of-Honour NTUC Assistant Secretary-General Mrs Josephine Teo (second from left) being on offer from over 500 participating companies. and to reduce their costs. introduced to the latest technology by Dyson’s human resource consultant Miss Paula Searly An additional 30,000 job vacancies were In the past, they used to (third from left). Looking on is Mr Steven Seek (first from left), Managing Director of JobsDB.com. available on the online job portal. do this by exporting rank- NTUC Assistant Secretary-General Mrs and-file work out of expensive countries’ base tutorials to its students online. On a positive Josephine Teo was the Guest-of-Honour at to lower-cost countries. But this offshoring trend note, Mrs Teo added: “It is not a trend which the event. Mrs Teo cited two key reasons has started to affect knowledge workers too, we can stop…..the key question is …. helping for Singapore’s strong rebound from the who are well-qualified, highly educated and are people, whose jobs are at risk to acquire economic downturn in 2008 and 2009. Firstly, performing highly paid work.” capabilities that allow them to be versatile, the Singapore economy has continuously Such work included routine functions and move into the new areas.” With the transformed itself to remain competitive. As in IT, HR, Finance and Procurement. One global supply of workers on the rise, PMETs in a result, job creation continued to be strong. North London primary school reportedly hired Singapore should take heed and take steps to Mrs Teo also attributed the willingness of mathematicians in India to offer one-on-one be future-ready. Singaporeans to keep upgrading themselves to stay relevant. Stay Competitive With NTUC! She went on to highlight the challenges facing PMETs (Professionals, Managers, NTUC offers various programmes and professional chapters to help workers stay competitive: Executives and Technical people) who now • Employment and Employability Institute – www.e2i.com.sg make up more than half of the Singapore • NTUC LearningHub – http://www.ntuclearninghub.com/ workforce. PMETs may be well qualified but • Unions – eg. ESU’s Professional Chapter for Early Childhood Educators (www.ece.org.sg); are no longer safe from job losses during UWEEI’s Young and PMEs Chapters (www.uweei.org.sg) downturns.
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Membership AD-half pg NTUC TW.indd 1 4/6/11 11:57 AM inclusivegrowth • workingfor 9 UNI-SLC Wasting No Time To Work On The LM2011 Workplan
By Florence Tee Principal Special Representative NTUC International Affairs Department
8 key union leaders from ten affiliated unions of Union Network International- Singapore Liaison Council (UNI-SLC) held a retreat from 23-26 March 2011 in Chongqing, China. The UNI-SLC is a sub-group within the Union Network International2 (UNI), a Global Union Federation, which was created on 1 January 2000 by members of The Communications International, Union leaders of DBSSU, EMSEU, SATSWU, SBOA, SBEU, SIEU, SMMWU, SPHEU, SUBE and UTES with Mr Ong Lean Wan, CEO, Great Eastern FIET (the white collar and services global union), Life Assurance (China) (fourth from right in first row) the International Graphical Federation and the Media and Entertainment International. It has been several years venture (JV) life insurance company between With 20 million workers in 900 unions Great Eastern Life Assurance Co Ltd and worldwide, UNI fosters international solidarity since the announcement Chongqing Land Properties Group launched and provides a voice at the international level for of the new legislation. I hope in 2006. According to Mr Ong Lean Wan, all its members. The Asia-Pacific office of UNI management“ and unions have CEO, establishing the company’s headquarters is based in Singapore. Within our region, similar been working hand-in-hand in Chongqing was a strategic decision, UNI liaison councils have been established in in preparation for the day the considering that this city has great potential to Bangladesh, India, Japan, Korea, Malaysia, legislation will come into effect. grow economically in the next 10-15 years. Nepal, Philippines, Sri Lanka and Thailand. It will be ideal if unionised Indeed, the results proved likewise. Within Over the period of four days, the delegation companies can follow the lead set a span of five years, the Great Eastern Life discussed on how to get more unionised Assurance (China) grew its business and companies to embark on re-employment of by the government ministries and became the top JV life insurance company in older workers. This included sharing of best statutory boards to implement the terms of market share. During this period, it practices by SATSWU (Singapore Airport re-employment legislation ahead of expanded from the headquarters in Chongqing Terminal Services Ltd), SUBE (Mediacorp Pte schedule.” to branch offices in Sichuan as well as Shanxi, Ltd) and SBEU/SBOA (Maybank). hiring a total of 400 staff and more than 2,000 The delegation also highlighted several agents. Mr Ong commented that it is not easy Mr Terry Lee, President of Singapore challenges. Firstly, some management Insurance Employees’ Union (SIEU), Labour to recruit local talents, despite offering a salary personnel have shared with the trade unions Nominated Member of Parliament and higher than the minimum wage of RMB1,200/ that they are still not very familiar with the new NTUC Central Committee Member. month. legislation and its requirements. To tackle this Mr Ong also shared that in productivity, challenge, the delegation hopes to see more if measured by the quantity of output and training or dialogue sessions conducted by that the needs of PMETs are different from rank- speed of completion, China workers will come either Singapore National Employers’ Federation and-file workers. Hence, recruitment of these out tops. He viewed that the only way for (SNEF) or NTUC to equip these management two groups has to be done separately and with Singapore to remain competitive is, “to focus on personnel with the required knowledge. different focus. This was exactly what Union of the quality of work delivered”. Secondly, given that it’s about nine months Telecoms Employees of Singapore (UTES) did away from the effective date of the legislation, with new recruits of SingTel. UTES will be invited the trade unions hope that their management to the Induction Programme of both rank-and- can be more enlightened to consider file workers as well as PMETs and the union Another challenge we face implementing the guidelines/legislation ahead customised their ‘marketing kit’ accordingly. in recruiting PMETs is that of schedule, in particular on the offer of re- As the unions of the Finance Cluster my current Executive Committee employment as well as Employment Assistance (DBSSU, SBEU, SBOA, SIEU) have correctly leaders“ are mostly not PMETs. Payment. identified, the PMETs in that sector are keen So we may not really know what The delegation also discussed on how on professional development. Hence, the appeals to them.” to attract more Professionals, Managers, Finance Cluster will be developing a course that Executives and Technical people (PMETs) will be relevant to the PMETs for their career Mr Simon Yam, General Secretary of Singapore Union of Broadcasting into union membership. All union leaders development. Employees (SUBE) acknowledged the big potential pool of non- The delegation also visited Great Eastern unionised PMETs, however they were mindful Life Assurance (China), which is a joint
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Story and pictures by Making Singapore A ‘City For All Ages’ Vanessa Teo oring, useless and slow. These are often the words that would appear in one’s mind when the word ‘aging’ comes into the picture. However, the Council For Third Age (C3A) has something different in mind, and believes that agingB can be fun, meaningful and beautiful as long as one choose to age actively. This explains its fifth run of the Active Aging Carnival (AAC) held from 1 to 3 April 2011, which aims to encourage seniors to stay active and meaningfully engaged. Concurrently held was also its 50plus Expo 2011, where seniors were able to grab great deals for food and nutrition, beauty and fitness and other products that enhance their lifestyles. One of the key highlights of the 50plus Expo 2011 was an exhibition titled `My Life, My Home’, which is an education initiative organised by C3A with support from the Ministry of Community Development, Youth and Sports (MCYS) and in partnership with the Housing Development Board (HDB) and other distinguished partners. Shared C3A Chairman Gerard Ee: “‘My Life, My Home’ is an exhibition cum retail area that focuses on priority area for seniors - which is to be able to age in place. This exhibition is a snapshot of the products and services available to help seniors live independently in the familiarity of their homes and neighbourhood… Minister Lim Boon Heng (in yellow shirt) gets his turn at navigating the obstacle course. We hope ‘My Life, My Home’ will be a valuable resource for anyone who is planning an age NTUC Eldercare friendly functional home…” Co-operative Limited Guest-of-Honour Minister in Prime Minister’s General Manager Lim Sia Hoe (second from Office Lim Boon Heng also acknowledged that right) and NTUC Deputy the ‘My Life, My Home’ exhibition was indeed Secretary-General very timely. He said: “In the recent Parliamentary Heng Chee How were among those who were session I announced that we will be initiating impressed by the state the ‘City For All Ages Project’ to encourage of the art furnishing at the ‘My Life, My Home’ exhibition.
the development of sustainable and affordable “The third challenge is to integrate urban solutions for ageing. This project pulls the hardware with the software, including together the achievements and efforts made developing business models needed to support over the last few years, especially with regards ageing-in-place. That is why the ‘My Home, My to ageing-in-place. Life’ exhibition is so timely.” “Specifically, it addresses three challenges, With one of the key aims of the ‘City For the first being a ‘liveable’ built environment for All Ages Project’ being to encourage the seniors that caters to both their physical and commercialisation and adoption of age-friendly socio-psychological needs. We are on track products and solutions, Minister Lim also urged with barrier-free access and the lift upgrading businesses to see the business opportunities programme. But we also realise that beyond within this aging population as well. this, seniors need familiarity, convenience, a “… As the population ages, we do expect sense of place and a sense of safety. that more people will need help in different “The second challenge is to help seniors aspects of everyday activities, but at the same age actively and age in place, which includes time, they will also be largely healthy and creating spaces for social interaction in the built mobile, have discretionary income and want to I did it! Age is never a barrier for anything. environment as well as developing community- lead healthy lives. This represents possibly a based eldercare services. huge opportunity for businesses. Walking sticks engaging 11 Making Singapore A ‘City For All Ages’
NTUC's U Live also set up a booth there in support of the Active Aging Carnival.
C3A is doing a real good job because this is not the first time they are“ doing this Active Aging Carnival. This obstacle course is new and it’s quite challenging for an older person like me. I am looking forward to see more of the ongoing activities.” Who said there was an age limit to cheerleading? The seniors wowed and wooed those present with their exuberating performance. Mary Kurian, 64-years-old
can be skinned, and be fashion items!” said Traditionally, the younger Minister Lim. demographics have formed At the end of the three day event, the the backbone of consumer 50plus Expo 2011 saw a record turnout of demand.“ But with population aging, some 95,900 visitors, and the AAC a turnout of the picture is changing, and rapidly about 55,000 visitors, truly reflecting the positive indication of the consumer power represented too. Mature consumers therefore by baby boomers and seniors. represent huge growth potential, and businesses that make it a point to understand and respond to this segment will be better able to capitalise on the opportunities of a greying population.” Council for Third Age Chairman Gerard Ee Madam Mary Kurian surely doesn’t look 64!
This 50plus Expo is well- organised and there are
The Oke-Uke Strummers, together with Minister Lim Boon Heng a lot of sideline activities going (in yellow shirt), strums up a tune at the Active Aging Carnival. on“ that we can see and try. Through this exhibition, there As the exhibits in ‘My Life, is a lot I can learn, and I hope My Home’ show, product that there will be more of such innovations come in all shapes and activities to engage us.” sizes,“ and the most useful ones are Alice Ong, 55-years-old not necessarily the most complex Madam Alice Ong was actively engaged in prawning, a relaxing yet or expensive.” challenging activity at the 50plus Expo 2011. Minister in Prime Minister’s Office Lim Boon Heng
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ፂᰍԢ᧗ૄζॶnjᙉཨੇ͂กࣞү үnjÿ ᐋࡂˉˀᐋᑞ۱ᝪ˖ॶᰳጞࡂˉᑞҦ࠭࣍ဌᎾဘ˖ᫍቇྥ̲ᐿॶᏧὈˀʶᏅ߸۱ᝪᄉ ݜҁࢹͺὋͭੇ͂ᐈեݜᄉ᫇ᮤὋ ࡉክ᭦ࠪௐᫍʿᡛኍՉሗૌੌὋ ߥտՋॕnj
˝ஓᐱࢹͺᏧଡΘ ణݝᄉనҫ
ͺ˝ʶ˓̼ᛪஓᐱࢹͺᏧᄉ ஓᐱనҫᬷᐎ˶࠱ፘ፝ˀᐋࡂ ҶҮҦԦڸᆷγஓ ˉˀᐋᑞ۱ᝪ˖ॶNjளҪڙࢹ͗ὋஓᐱనҫᬷտᐎՋ͗ ᐱࢹͺᏧᢵͳҦᛠNjጻᢵߥ˷ழ᭦Ὃ ࡘࡌ֖ᇪ͗ԦࡘNj᭞ࣱˀͳᐱᦉኍ͖ ੵᅋ᧗᜵ᄉᝇᓣnjΒ ݟ Ὑ Ү ߥ ґ ͦՋͺὋՓథ˖ᣀˉҁߥґγᐱ ஓᐱࢹͺᏧ۱ᝪଡᰳᔭឥපࣰ ˀஓᐱˉᄉ1.&Tࣸஓᐱˉnj ኍnj ᬣᅋซбಳᄉஇԪԢஓᐱζ੫ ஓᐱనҫᬷᐎ͗᫁ᬇᕥТឬὙþࢹ ᝢ&EV5SVTUὈ᫂ഩᄉଡᰳὋஓᐱ ͗˶ซ᧗ҪुஓᐱࢹͺᏧᄉᣃᑞὋ నҫᬷᐎ˶ሤ˝ሒበߥಢଡΘବ ˝ஓᐱˉलᤈࠆਖ਼నҫˀክူᄉࡂˉ үnjᬇᕥТឬὙþၿ̅ᤇ̎ሒበߥಢ ॸܫᑞ҃ऎnjÿ ԺᑞՋࣲፆోᖸˉὋࢹԣԺᑞ᭦ࠪ ஓᐱనҫᬷᐎᄉ͗տᒬՉ ࢹͺథγᬩᄉ᫇ᮤnjࢹ͗ᄉԲʶᮉ ࢹ͗ ૌੌὋࡂ௦˝ሒበஓᐱˉᄉܷ̠ځࠑὋڍ˓ࡎNjՉࣱᴓࡎԢՉ ˶ˠҨʿՎᄉาҮ໗ᡛʿՎ͗տᄉ ஓᐱࢹͺᏧܘϘὋҪु̴͂ᄉࡂˉᑞ ڙᭉයὋФ˖þ۲ఴၶÿ#SFBE BOE Ҧ njФ ˖ Ὃథ̠ܲ௦̾Ջጝব ࡂᅋ᧗ଉᝦঋ᜵ᤝ ᤇ̎ሒ̠ߥಢ੯ஓᄉnjÿکVUUFSὈࢹͺ# ᇪᏅᄉֆࣱࣻᇶาҮnjܢ̠ˉ˃ˉNj࠱ԩ᧗ளᬷͿก̽ॕֽᄉࢹԣᄉ ̴ᛩЌὙþஓᐱనҫᬷᐎ˶థ˝ ஓᐱనҫᬷᐎ͗տࣱ̅తԟˀࣶஓ͓ ᤇᏅ˝ځࡂˉ᫇ᮤnj ̠ஓᐱࢹͺᏧበᇪᏅὋ ˝˿խलఝܲ˃ˉ ̠ܢNjፂူԢ੯ ஓᐱࢹͺᏧശᡴሒ̠ஓᐱᄉՉ˓ᮖ ᛠ̠տ1.&TὈҪЙஓᐱనҫᬷᐎὋ ۪njˀበߥґஓᐱࢹͺᏧᇪᏅᄉԓ ᒯࣱతὋஓᐱనҫᬷᐎРథʹՏѫ͗͗տԢՏʶ ˝ᇪᏅѶథܲՏ͗տὋᅋ᧗ܢ̠ˉ˃ዜͪὋࢹ͗࣎భ˝̠ஓᐱࢹͺᏧ ᓉѫ͗͗տnjᏪឞᬷᐎᄉࣶஓځ በܷߥԢӮฟူࢹܷߥѫ͗ڍڸளҪ ށտ͗эܫበ1.&TᇪᏅὋᝧᆐቂ ଡΘ̓ึᄉࣰԻὋࣲᤇ˓ᇪᏅत ஓᐱࢹͺᏧଡΘԦࡘ͗NjҪु̴͂ᄉᣃᑞὋ̾Ԣଡӣ˃ˉපࣰnj ̠տԢፂူጞᄉ͗տሤԟˀnj በʶ˓࿗ྱᄉ͈Ϙ˞षnjÿ
16-20.indd 13 4/7/11 3:30 PM þ̾ࠆ˝Ўÿߥ˷˧ژ ᜵ຣࠆဓ३ࡉТژ
᳦ሑߌઐ᥊
ߥԢ ᄝ͖ͦࠚѬՋͺὋʶᡐ˝ຣࠆ੩ᤴКוࠃࠃ8"7&నҫژ 1*ழርयὋఝܲዴॐᄉาҮNjབ ள ᄉ ͳ ᰍ nj̴ ឬ Ὑþੇ͂ʶᄯҰҦஇ ৰᄉտࢹԢఝݝဓᄉஶὋ˝ຣࠆᖸ ᤈ Ὃђ ࠵ ̽ ̠ ਸ਼ ᄉ ᦉ ѫ ὋࣲଡΘᝧ ᤴӾ៵ຆ҈ᄉ͕͓᫋ͳᰍnj ̠৲؝ᄉͳᰍnjÿ ᐋࢹ͗ማ˹᫁ౣ။ၶڍК ԟҪþ̾ࠆ˝ ᧓ጩК᭦ழژࣱతґज़ * ࠃ 1 ˶ ڃ ᬶ ژЎ ÿߥ ˷ ˧ ௐ Ὃၸࡳʼዚ᫁ Վ ௐ Ὃ ᄉþ ᮺ ࿎ ÿຣ ஶþ ̯ ܸ Ꮺ ᬋ ÿὋ˝ ழርयὋ༎Ҵտࢹ1FPQMF าҮૻधࣿ࣪nj̴ᛪᇧὋឞຣஶ *OWJHPSBUJPOὈNjֵ̖֖నҫѸள ҇༎ݝဓὋͭఝ̴̽Ӿ៵ຆ҈ᄉ௦ࢹ 1SPEVDUT BOE 4FSWJDFT ͺ̠տᄉ͕నҫnj *OOPWBUJPOὈԢࢹͺึርᄉஇᤈ ౣ။ၶឬὙþࢹͺ̠տᄉᑴ 1SPDFTTFT *NQSPWFNFOUὈὋʿற ଡӣనҫֵnjڠ ԩ ܫ ʼ ʶ ᄯ ે ໗ ቶ ࠓ Ὃᝧ ੇ ਕ Ὃᬓ˿࠱ᬅ፝ѢࠈЮ͙ځ ᤀ8FMDPNFὈnj̴͂ʶᄯՓ ᄉþК᭦ழÿὋଡΘ͕నҫnjڃᬶژ˷γʿ͗ԦၶܰὋᝧੇυ ኍఝܲథᡙݝဓᄉளஶܰὋຣࠆ˶ ౣ။ၶ֏ՇՉ͌ˉߥ͂ੇ ਕ߶ॶ"TTVSFEὈnjੇ३ԩ ԺJ1IPOFʽᣑःၸᣃ͇Ὃᖌ ᄉҰҦԨ३௬ᗂᄉڃᬶژ ᄉþК᭦ழÿnjᯪЎὋڃᬶژ˷ ˶ܪҁ࠳᧗7BMVFEὈὋ˶Кᢵ௦ҵ Ԩཁ֖ܸචኍణளζোኍϊ ࠆਖ਼໗ૈஜᄉஜ௬ڸМՂЮᦉଉᝦݟʹஇ᭨Ὃଡᰳᮎࠆ ౦njளҪڙ ኍय़ᄉርڙ&OFSHJTFEὈὋੇॡਆвဓʶnjÿ థႂߔຣὋᝧຣࠆ ᄉ న ҫ ໗ ૈ ஜ ژ ʽ ᄉ໗ऎᏪʿ௦ӬӬஇᤈనҫපࣰ ᇧ Ὃຣ ࠆ ࠪڙ˶࠱ژԩᤀNjυਕ߶ॶNj ˖ ੩ Ԧ ௐ ᫍ nj ܰ Ὃܫᝧᮎࠆਕ МՂЮᦉҮஇ ̯ґࣱᄉʼӣᒯԜࣱᄉnjՎڙ፵᥊ጆፑ4FOUPTB ФὋʿ̨̨௦ژԩҁ࠳᧗ԢКᢵ௦ҵ8"7&ὈὋൣ௦ ӦࣱТत ᄉЮᦉុಉஜ˶௬ᇧὋژþ̾ࠆ˝ЎÿѲᄉᄫಕ˧ʶnj $BCMFXBZὈὋ˝ຣࠆଡΘఝܲΦ ᭨ὋᏪ௦ˀథѽᄝ͖ͦՋͺὋ ௐὋژ ᜆࣄАᖇᛪᇧὋ˝˿ᆷ ѽnj ʶᡐᤈᛠஇ᭨ణՐὋ༎Ҵտ ඇతຣࠆ໗ऎ˶̯ґࣱᄉʼӣڃᬶژ ጝ̠Ѣࣝᤇᄉߥ˷˧nj ࢹ Nj̖ ֵ ֖ న ҫ Ѹ ள Ԣ ࢹ ͺ ึ ር ᄉ இ ᒯᄫґᄉὋԩҁᮎࠆᡁੳᄉΒߔܷ ڃॹሎधὋឞᬶٿγຣࠆࣛᅋᎾݝᄉ Ҫ ˿nj ܘ ܷ ܷ ԟ˧ՐૈѢὋՉ͌ˉःߥ ᤈὋʻክᴎʽଡӣనҫֵnjڙᬓ˿અᠪ۲ᆨஶܰὋ˶ˀࡳʼᄉѽ ౣ။ၶ
ѫԦᄇʹष͕৻҅
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ࣱ̬࣊Юʿᡐ͈̬ܸὋ̴͂Ѣ ځ᭦ࠪԌҦὋ̠ڍ᠍ᒞᐹᝧܲ తࠇ࣊ᮿᯌ ᄉüʹ͊ᡓϘᮿѲý࠱ᝧఝ̠ܲڙᐋࠜᮻࠆՋͺᇪ ࣱʼុՐὋв̅ ᑞ͕̾৻͈ၸᮿnjÿ̬ڙ͈ʿ͗ ˓࡚ʽڙࣱతѢʹ͊ᡓϘᮿѲ ᐋࠜᮻࠆ̅Ԝࣱత ѢᡓϘᮿѲὋ͕ͭ৻Եڣ0OF.JMMJPO1MBUFT*OJUJBUJWFὈὙ̯ ᯌᮻ ᤇ ʻ ˓ త Ю ὋМ͔ҁ ڙతᡐᒯతѫԦʹषᡓϘ ᬌ ᐋ ͗ տ nj ᮿ͕৻҅ፋМ͔Ὃᝧ᭣ᐋ͗տҁ࡚ ᐋࠜᮻࠆ࡚ʽᄉᮻNj֝आ֖ ጉԨॸᮋ̅ॆڣၸᮿௐὋ˶ᑞ̙థᡓϘᮿ ֝एၸᮿௐὋԺॆڣʽᮿᯌ ͕৻nj ܸၸᄉ͕৻҅njඇष͕৻҅Եᬌ᠓ ᐋࢹ͗ҝማ˹᫁ဌং៷̾ ˻ʶ͊ᮻྫྷὋઈ੭̭̅ᒯnjڍК ᐋࠜ ܰ Ὃᐋ ࠜ ᮻ ࠆ ˶ ࠱ Ф ˖ ᄉ ᐋҝማ˹᫁ဌং៷˖Ὀஓ࠭ࠜᮻࠆᄉᮎࠆݟʹၸ͕৻҅njڣᄨຠᱫࣸڙࠕᢵ͊Ѣࣝى ᮻࠆᮻˠᛠᄉʹ͊ᡓϘᮿѲ ʹष͕৻҅ѫԦፋ̊˓ᇪӜԦࡘူ ̭̀यௐૈѢὋᐋࠜᮻࠆʶᄯᒰ ̂͗ᄉͯஅЙࡏඞὋᤇ͕̎৻҅థ ဌЏ౩ឬὙþᐋࠜᮻࠆᄆᯌᮻ͈ ͂ਆᐋᡓϘᮿѲὋ˝̴͂ϡ ᄉॕֽὋᤇ̎ᦏ௦ ३ఝܲnjÿܢҦ̅ሶ߿ᮻྫྷ͈ಪὋࣲ͈ಪ֖ஜ య᫁ʻ˓తnj ಪʼࠪࢹͺ̠ ʻ˓తՐὋМڙᨐ Ὃࡂ ኍ ̅ ᐋࠜᮻࠆ࠱ ڰ ᧙ˏ˓ழ᭦ᝧఝ̠ܲԩ৻nj ʹ͊ᡓϘᮿѲϘጝʹ ᄽࠃᄉ᫇ᮤnjඇ ᓫ ᄴ ʶ Ὃᬓ˿ʿᡐ͈ܰὋੇ ͔ᄉԥःф߿௦ՠढ᫁ᤇᮉѲnjځᨐnjڰឬὙþࣱ̬ѹὋᐋࠜᮻࠆࣂࠇ ЊὋၸၿᐋࠜᮻࠆઝὋФᜆ ܲᠽʶ̴
16-20.indd 14 4/7/11 3:30 PM ࣱܷᤤள᭦ߗ
ڍ֖ڸѸᤴᄉፂ฿͗Ὃݟ̬ᦏᛪဗ͕ऩnj̴ឬὙþ ݟ ̬Ὃ̴͂ᢵᏪѢ˝ளҪ నҫnj᜵˝̠ඞᛠҮЖտὋॸᮋథ݊ዴᇷNjᑞ࣯Njᑞܴ֖۲ࡎnj̴̠͂ ᤇ̎ገὋ̴͂˶࠱ढ̠፝ඞᛠҮЖᒬੇఝܫᤴለඞ͔ ॸᮋథབ֖ζএnjளϊᤤ̠Х ளᄉ͛ፑὋᝧஊЖγาҦὋˀᇪ͗ᤋଋnjÿ ॸᮋథʶ˓ुథҦᄉஊउὋ̾᭦ࠪలᄉૌڸՎௐὋ᳦˶ૈѢὋளҪ Ὃࠪ;ᏪځᡋѢӿnj̴ឬὙþᤤˠС˪;֖ࠑ̠ᄉలnjڸὋࣛᮖளҪੌ ϊᤤ̠˓גඞᛠҮЖኃʶүူማ˹᫁Щҝူ᳦ࣱ̅త̭ፀኃ̊ள ᝒὋᤇ௦ʶ͇ॡ᧗᜵ᄉ̂njҁ˿અᇽᄉௐϊὋੇ֏ՇᤤඞᝢᄽᏥᘼὋ̠ ֖ᮖὋឹᑞࣞү;γᬩలnjÿڃϊᤤ̠nj̴ឬὙþϊᤤ̠ᄉᐿܲЊӐὋᒬሒ̠͌ˉԢМРనҫˉὋ˶థݝі ֖ஊЖణՋ;Ὃឹథణݝᄉ ኃ̊ϊᤤ̠˖ὋγϣనҫᬷտᐎՋ͗੯ᛠማ˹ॳຸ௦̠ඞᛠҮЖڙ ࢹ ᤁѫ ߔnjФ˖ʶ̎ϊᤤ̠าᡣ̅۲ࡎ֖̠ඞᛠҮЖஂᦉnjÿ˓ ᳦ᛪᇧὋܲѢᢵ᠑ࠞᄉϊᤤ̠ԩ৻̠̅ඞᛠҮЖतበᄉዴᔭ҃ऎԢ ѢᄉኃНՏࢹᤁϊᤤ̠nj
ॳຸ ࡦὈ γϣనҫᬷտᐎՋ͗੯ᛠማ˹Ԣγ߶ˉᬷտᐎՋ͗ᰳጞᮎ᫇ ੇ͂ॸᮋઁଦඇʶܸὋ ࢹڙၶาὋѽᄝ̴̠njڠᐋࢹ͗ઝ͉ᤴᓔˀ๑̂ࢹርᬷտᐎՋ ሤڍࢹͺࠃፚὙॳࣱຸ̅ҪЙК ͗ᄉࢹˉСጆտὋ˝ᤴᓔˀ๑̂ˉᄉࢹԣܪူҶᠪ̂ҫnj ͗నҫᤂࣱὋణܷᄉ໗ᡛਕ ࣱᒯࣱὋॳຸѢ͉γ߶ˉᬷտᐎՋ͗ᄉ੯ᛠማ˹Ὃ˝ͯᘠࢹԣ ࡂ௦థ͗ˀሒ֖Х݊ ́Ԩለѽnj̴ˀҶᠪஊӨͺ͖ͦʶᡐҮ᧗ள੩ᤴࢹͺѲὋଡӣγ߶ˉᄉ ዴᇷᄉࢹᤁᮖԢᐋՎϹ ᑞˀ्៵Ὃ৻ԢʹܲՏγ߶̠տnjឞࢹ͗͗տ̠ஜࣱ̯ᄉ̠ܘҪᒯᄫ ՋͺὋᤴለࢹԣnjੇਕҁॡᕥ ґᄉʹ̠nj ࣳὋᑞܴᢵᏪѢ˝ఝ̠ܲన ੇڙὋܥࢹԣԦ˝͗ڍڙᒬࣱᡐὋॳຸӨүγϣనҫᬷտᐎՋ͗ҪुᑞҦˀ˃ˉবὋሤ ҫὋ Ю৻Ԣఝ̠ܲnjډҪᒯᄫґᄉʹ ᄉᑞҦᔴܘ̠ʹஇؒγϣˉࢹԣᄉለѽnjឞࢹ͗͗տ̠ஜࣱ̯ᄉ ̠nj ˧ࣱ˝ᯪӇฦඞ˦ࢹڙߥௐయὋॳຸࡂาᡣ̅۲ࡎὋࣲ˖ڙ ߥԢᯰ᩷ѹጞߥᬒnj̴ѫѾࣱ̅Ԣ˖ူྱͣژտ ߥԊὙॳຸඋˉᒬށտ͗ᄉาҮὋࣲઝ͉ӇฦМඞ֦លށʶ nj̯ ࣱ ध ݼ Ὃ̴ሤԟˀࡏඞ njܢกߥᆯܷڍԢܢበܷߥกߥᕥߥڍڸտ͗˞ࣝnjՎௐὋ̴˶௦ӇฦிᏅˀஓ̈ ࣱᖌ३ளҪށማ˹ԢӇฦᇪӜԦࡘለѽ۲᧚͗ ҝ˞ࣝԢˋ๑ࡿࣉ᪙ူ̂͗ူ̂njॳຸѫѾࣱࣱ֖̅ᖌᮑМړζ РనҫݑብԢМРనҫብnj ˓̠ ᠪ ὙॳຸࣂުὋᐱథˏ˓Їߔ֖ʶ˓ݘЇnj
ՏᑇˆႌҶᠪԤழژ ኣᎷܫঃे
ঃे᭣࣡᧗ܫࣱࢹᤁࢹͺѲᆐᝦ͗ ࠪࢹ͗ᏪᝒὋኣᎷᤇ͊ڙ ߱ݕ߿˿ԤழՋͺСጆᄉ۲˝ځ ᜵ὋژʼὋᐋማ˹᫁ౣ။ၶࠇ࣊Ὃ Տᑇˆႌ֖ᐋፂі˓తᄉᝦὋ ᆨnj̴ឬὙþᤇ͊ӨᝫຌഁѴԤழ Տᑇˆႌኔः ᄉˏ˓ឲὙኃʶὋҪुࢹ͗ˀክူژጻ̅ӨᝫὙ ࢹͺNjၶาڙФ࡚ʽՏտࢹᎠ̓͗տὋᝧ ࡎᄉСጆኃ̃Ὃଉᝦ˝ ܘ ᫋ ழ ᭦ Ὃݟ ʹ ˝ ࢹ ԣ ᄉ ၶ า ͓ ֖ ˬޠԢڠҪЙຣཁNjऎϛᑇ̴͂ ˉᬷտᐎՋ͗njˠʿͭܘᤈҶᠪС Ϙnjÿ Տᑇˆႌտࢹᄉ ឞ ࢹ ͗ ማ ˹ ᫁ औ ᜎ ለ ˶ ૈ Ѣ Ὃᤇژ˿ጆὋఝଡᰳ ˿ለѽ֖͌ˉᄉባ́Ҧnj ᮉӨᝫᄉԲʶ˓᧗ཁ௦ὋຌഁѴ տ͗ᄉᐋ᠉njށࣱత ҶᠪᐎՋࢹͺڙঃेܫథСᄉӨᝫ ᬷˉˬޠԢڠ ຣཁNjऎϛᑇژൣयኣᎷnjኣᎷ̀य˧ՐὋ ՏᑇˆႌՉีѢᄉ̼ᛪὋژՏᑇˆႌ̠Ҧᠪຸˀ۱ᝪᰳጞҝ ᐎˀ ᜆͶᥭΙᛪᇧὙþᙉཨኣᎷ̀य᭣ ᦏХథᮖ࠭ᑞҦὋࣲᑞଡѢतবᄉ ԥᯟnjᤇӉહҪुҶᠪСጆNjࢹ ᬷᐎ͗᫁ᬀᦏડὋ̾ԢͶˉˬޠԢڠ࣡ኤӬὋͭ ࠪੇ͂ᏪᝒὋ௦ʶ˓ளᄉ ʶᝒ˝߿ὀࢺᡐὈᬇॳὋऔᜎለὋຣཁNjऎϛᑇ njڣঃेဗܫኣᎷӨᝫڙលNj۱ᝪˀ ᥭΙࣱ̅త֦ڣ᧖ርᆿnjੇ͂యय़ˀຣཁNjऎϛ ԣᄉለѽˀϣऔNjᐋ ᫁ኍnjܘᑞ ଡ ӣὋ̾ԢΧᤈ͗տ̠ஜ ੇ˝ځᬷᐎࠚѬՋͺὋˉˬޠԢڠᑇ տ͗ᄉበށՏᑇˆ տ͗࠱߿యˠᛠࠪព͗˃ ˥পय़ᝌфᄉ᫇ᮤὋͭژտ͗˶࠱ˀށᄰζ֖ះᄉСጆࠪˉҫ௦᭣࣡᧗ ՎௐὋ͂ Տᑇˆ థү̅ᮔܲ᫇ᮤᄉ̖ၶnjᤇ௦ژ᜵njÿ ႌᄉ͓᫋οˬᦉࠚѬՋͺὋᝧ͗տԟ ࠴ጷᝦ ͗Ὃᝧࢹ͗ˀ ႌԺ̾ᆷᝢԢःࠪᄰСᄉૌੌnj ʶ˓ን႔বˠଏὋՋͺԤழᦏຆХᤉ ˬޠԢڠԢ ˀᐋຣཁNjऎϛᑇڠԲʶழ᭦ὋຣཁNjऎϛᑇ ޠˬˉᬷᐎ੯ᛠማ˹ᬇॳ˶ᛪᇧὋ ˉᬷᐎ˞Ҩᄉᇪ̓ˀऔˬาҮnjށ ͶᥭΙឬὙþᙉཨᄫґࣲథ̣ Ὃ̾థ̣˥᫇ᮤᦏԺ̾ᝌфnjÿ
16-20.indd 15 4/7/11 3:30 PM 1 ͈D].*$" ࣱత ܘ᫁ˀՎ৻Ѳ Ԩ·ፚ
ࠚѬˉ֖͌͂ੇ ՋͺὋଉᝦளཁߔὋ̾ ʿՎᄉழयᆠၪᮘὋ ଡᰳၶ̖Ҧnj úᐋࡂˉˀᐋᑞ ۱ᝪ˖ॶᜆส۲
षং᠊ԾὈͳᰍݟʹኤӬᄉᣘүὋҪ ঋઈԮᛧనᄉᤳऎnjࢺʶ˝ส۲nj
᳦ሑߌઐ᥊
Ԩ̼̠ҦᤈᛠӉᜈࢹͺnjᤇ˥ʶὋМܫ᫁ ̾ᒬҮӐܘᐋࢹ͗ᒬԜࣱతѢ۲᧚ʹЊᄉڍК ˀՎ৻Ѳ̾ὋРᖿࠃ˿˓ᮉᄫὋ৻ԢᤂʹՏࢹ Ղᄉၶ̖Ҧ࠱థଡᰳὋԓథᄉӉᜈտࢹ˶Ժ̾в ԣnjࣱతὋጝՏ͌ˉԢࢹᤁ̼ᛪὋ̾Ԣࢹ ۱ᝪὋҁФ̴ᦉ᫂᠆᠉ளᐋҫnj МՂԢࢹԣጞѾὋᦏᑞ͛ଡᰳၶڙ᫁ˀՎ৻ ̴ឬὙþੇ͂࣎భܘPXOUPXO&BTUˠᛠᯪ˓þ%ڙԣԢФࠑ࡚ᴎᐐ ࣱӧ͗ÿὋࣻឞѲԨ३ᄉ·ፚnj ̖Ҧᄉᝬোnjÿى ᫁ˀՎ৻ѲὋைܘၿᐋࡂˉˀᐋᑞ۱ᝪ˖ॶ᠆᠉ᄉ ҮՉᛠˉଡᰳၶ̖ҦὋࣲˀࢹԣѫ̙౦njឞѲ࣎భ าҮ˿ᝌၶ̖Ҧڙ ࣱӧ͗ʼὋѢࣝᏧᬓ˿థ͗ˀࠑ̠ҁىڙ ࣱЮ৻ԢʹՏͯᘠࢹԣnjᬓ˿͛ ፑᄉຌ ผNjγˏڙᑞ ᤴ˶धݼलᤈᒬҮӐ %PXOUPXO&BTUՎὋᤆԺ̾ՉሗባᠾาҮΧᤈࠪၶ҃ۋˉܰὋᯌᮻˉ֖˖࠴چ߶ˀ ԢஇؒࢹͺึርὋᮔ࠱థఝܲࢹԣԺ̯̾˖ԩ৻nj ̖Ҧᄉ˿ᝌnjܫ ࠕᢵ͊ѢࣝาҮௐૈѢὋଡᰳၶ̖ )PNF'JY %*:ሒ̠థᬌМՂనҫֵፂူဌ˟ဘى̾᠊ҝူषং ࣱӧ͗ᄉาҮॡథᡙὋʿӬଡΘ͗ᝧىҦӉહʻ˓ழ᭦ὙᯪЎὋଡᰳၶ̖ҦࠪࢹԣԢФࠑ࡚᭣࣡ ࡦὈឬ Ὑþ ߥ˷Ԣଋԩв۱ᝪὋ̾γባ́ᑞ ੇ֖͂ࠑ̠ʶᡐဓˬὋ˶ᝧੇ͂ᅻ᥊ݟʹଡᰳၶ̖ҦnjΒڠ᧗᜵Ὃ̴͂ःʿற ҦNjγͰࢹͺԢᠽԨఝᰳᄉᘠᦰnjФὋࢹԣॸᮋˀМՂ ݟὙʶ̎ኤӬॆᄉᣘүὋԺ̾ᓫᄴܷ᧙ઈԮᛧనᄉ Ջ ͺ njኃ ʻ Ὃஊउˀᐋ࠱ܘ᫁ˀՎ৻ኍՉሗ ௐ ᫍ njᤇ ឬ ˿ ̣ ˥ ᛠ ˉ ὋԵ᜵థॆᄉᑞὋࡂᑞ ὋМՂ࠱ᆷγտࢹᖌ३ॆᄉ۱ᝪnjÿځѲӨү͌ˉˀࢹԣଡᰳၶ̖ҦnjΒݟὙՎӨᮻֵࢹˉ࠱ ଡᰳၶ̖Ҧnj
ኃ ᐋࢹᤁҮ૫ѢʹЊᠮ༪ ᮅ Ԣ᧗तᄉࢹͺnjܬ֖๑؊ॕֽᄉ༪ඞὋᤇቷ૫൛࠱ၸ̅ஐବNjνڠᐋᤁҮ૫ѢʹЊӨүఴᥒԩ ࢹˉˀనҫˉᬷտᐎڸտ͗ӉહᘠМРᬷտᐎՋ͗NjӐߥˉᬷտᐎՋ͗NjளҪށᐋ ࢹ ͗Ὃԟˀኡ൛ᠮ༪ᄉࢹ͗ˀ ڍ ᬓ˿К տ͗njށᆂෳᬷտᐎ Ջ͗NjᆂෳˉࢹԣᐎՋ͗ԢᐋСকˀѫ̙ܦᙝڸ๑տᐎ Ջ͗NjளҪ ڸᰳጞ๑տᐎ Ջ͗NjளҪڸՋ͗NjளҪ ͳO&C0˶˝༪ඞࡉʶ͊ҦὋኡ३Њnj ᤴለඞ͔ڃᐋࢹᤁҮ࡚ʽᄉ᭞࠵ࣱ ᐋࢹᤁҮਕҁִ͝nj˝˿௬ᇧੇ͂ࠪၶᤆᏧڸὋᝧளҪڭˀ๑؊ᤴᄉ̑͝ˀᆠڠᬄ̂ҫᎷᎷ᫁ըᴜឬὙþఴڍᐋ ଋʽᄉߔ᧖Ὃ˝̴͂ଡΘʶ̎ବүnjÿڙᄉஂὋ࣎భᤇቷ૫൛ᑞ տ͗ԢO&C0ᄉ૫ށnjᐋСকˀѫ̙ܪͳᐎᄩὋࢹ͗ኡᬶᄉ൛ᮉѶ࠱̓ፋఴᄰСࢹ͗Ҩ̂ڃᐋᄉ૫൛࠱̓ፋఴҶࢹ ጙӠߙ͗njڸ൛Ѷ࠱̓ፋளҪ
16-20.indd 16 4/7/11 3:30 PM