Activity Report

2019 Foreword If the World Employment Confederation had to sum up 2019 in one word, it would be ‘transformation’. The world of work is transforming. Undergoing transition is becoming a regular feature for companies and individuals. As a result, they increasingly need support to navigate that change, and the private employment services industry is driven to constantly innovate and diversify its services. In 2019, we focused on demonstrating our positive contribution to society and the economy through dialogue with global and European stakeholders, research activities, thought leadership and publications. You will find many examples illustrated in this Activity Report and we encourage you to explore our websites and publications further to find more detail on how the private employment services industry enables open and sustainable labour markets. Transformation has also been a central theme for our organisation this year. We have revamped our websites, boosted our social media channels and increased our opportunities to engage with members. With a new publication – the Social Impact Report, and a new online platform – Social Innovation Stories – the World Employment Confederation is now equipped with a comprehensive toolbox that we look forward to utilising fully in 2020 to convey the inspiring role that our sector is playing in today’s world of work. Our annual conference - this year hosted jointly with our Spanish member ASEMPLEO - will afford a further opportunity to reflect on the transformations affecting our sector. Under the theme ”Steering a labour market in transformation”, the 2020 World Employment Conference will address the rise of platform work, the use of new technologies, the coexistence of diverse forms of work, the need to reboot our labour laws and social protection schemes as well as many other topics linked to the new world of work. We hope you will join us in September and also get involved at our many other activities during 2020.

Denis Pennel Managing Director

2 WEC Activity Report 2019 Content WEC Head Office 6 10 2 Foreword

4 Milestones 2019 Advocacy Thought Jochem de Boer Michael Freytag Leadership Global Public European Public Global 6 Affairs Manager Affairs Manager Europe 8

Gabriella Coorey Aurélie Pattyn Events & Communications Membership Manager 12 14 15 Manager Profiling the Quality Best Practice & Employment Standards Networking Industry & Capacity Building 16 Governance Robin Lechtenfeld Denis Pennel 18 About the World Labour Market Managing Director Employment Intelligence Officer Confederation

WEC Activity Report 2019 3 Milestones 2019

Throughout the year and around the world, the World Employment Confederation (WEC) and its members pursued their mission of 20.03.2019 promoting the 07.02.2019 WEC-SIA European interests of the Career Management Employment Barometer 10.06.2019 21.06.2019 private employment Roundtable Staffing Industry Social Innovation ILO Centenary services industry. WEC members met with Analysts and the Stories website Declaration for the Future of Work Here are some of the global and European World Employment The World Employment stakeholders to discuss Confederation launched Confederation launched The Declaration key 2019 milestones. how career management an interactive online a new website showing recognises that quality services can help research tool to track concrete examples of employment can also be employers to attract and statistical trends in overall how its members are achieved through diverse retain their workforce and employment and agency creating new ways forms of work and that empower individuals to work activity in the EU of working, learning there is more than one maintain their long-term and freelance work at a and providing social vehicle for delivering employability. global level. protection. decent work.

4 WEC Activity Report 2019 25.11.2019 02.10.2019 31.10.2019 Social Impact Report 04.09.2019 WEC-Europe World Employment The World Employment New WEC & WEC- roundtable on social Conference 2019 Confederation launched Europe websites protection 29.10.2019 RCSA - WEC’s member its first Social Impact The World Employment European think-tanks, EU WEC Awards 2019 federation for Australia Report, providing Confederation launched officials and WEC-Europe Federgon, ACHAZ and and New Zealand - evidence of the positive new websites for its members discussed the RCSA were the winners gathered 500 attendees at contribution that the global and European need for new forms of of the first ever awards the 2019 edition of WEC’s private employment organisations, with new social protection in a competition organised by annual conference under services industry brings designs and enhanced world with diverse forms the World Employment the theme “Leadership in to labour markets and content. of work. Confederation. a New World of Work”. workers around the world.

2020

WEC Activity Report 2019 5 Diverse forms of work recognised Advocacy as a provider of decent work Global

The World Employment Negotiating a landmark Declaration Confederation (WEC) for the ILO Centenary has regular dialogue with key global In June 2019, the delivering decent work and policymakers to ensure International Labour economic growth. Organisation (ILO) concluded a supportive legal and In conjunction with the its five-year long Future of regulatory environment ILO Centenary, the World Work Initiative and celebrated for the private Employment Confederation the 100th anniversary of employment services released “Making Transitions the International Labour industry. Work”, a call to global Conference (ILC) with and national policymakers the adoption of a new to implement three Declaration setting priorities recommendations that would to be addressed in the build a future for diverse forms changing world of work. of work that is both fair and Guy Ryder (ILO Director-General), Annemarie Muntz (WEC Thanks to the involvement decent. The publication also President), Denis Pennel (WEC Managing Director) and Jochem de of many WEC members Boer (WEC Global Public Affairs Manager) (October 2019, Geneva) included concrete examples throughout the process of of initiatives developed by both the Future of Work WEC members to put these Initiative and the ILC, the recommendations into Declaration makes an practice. unambiguous recognition of diverse forms of work as In October, WEC a provider of decent work representatives had the and quality employment. opportunity to further discuss The reference marks a clear the content and roll-out of “Making Transitions Work”, WEC’s departure from the former the Declaration for the Future publication for the International vision of only one form of of Work during a meeting Labour Conference (June 2019) work being adequate in with Guy Ryder, Director- General of the ILO.

6 WEC Activity Report 2019 Agency work quoted as best practice by OECD Employment Outlook The“ International Organisation of Employers promotes employment policies that deliver decent work Getting the OECD to recognise Building a stronger voice for and economic growth. agency work as best practice business organisations WEC is a key partner in this as they bring their The Organisation for In addition to its direct partnerships and platform expertise on the world Economic Co-operation interactions with international work. Close cooperation with of work to the table. and Development (OECD) organisations, the World Business at OECD (BIAC) Together, we work to remained an important Employment Confederation has also been ongoing. WEC ensure a strong business partner for WEC in 2019. works closely with other met the new BIAC Secretary voice in international The Confederation followed business associations that are General, Russel Mills, in policymaking. As the preparation of the direct counterparts to ILO May and joined meetings of OECD’s 2019 Employment and OECD. The International BIAC’s Employment, Labour businesses and workers Outlook which focused on Organisation of Employers and Social Affairs Committee diversify, we share a goal the impact of digitalisation, (IOE) and WEC addressed to push for a more aligned to support businesses globalisation and ageing on several issues together in employers’ voice towards the to adapt to a changing employment quality and 2019 - including recruitment OECD. economy and enable all social protection systems. fees, public-private individuals to participate As a result, in its report, the and contribute. We look OECD used agency work forward - particularly as a best practice example in 2020 as we mark Denis Pennel (WEC Managing of how to merge the need Director) and Jochem de Boer for flexibility with the need our Centenary - to (WEC Global Public Affairs strengthening our ties Manager) at the OECD Forum for training and collective (May 2019, Paris) bargaining. Digitalisation and in the future and shape the Future of Work were also together futureproof themes high on the agenda policies for well- of the OECD Forum, which functioning labour was also attended by WEC Visit of BIAC representatives to Joint reception organised by WEC Head Office (May 2019, the IOE and WEC to celebrate markets across the globe. representatives. Brussels the ILO’s Centenary (June 2019, ROBERTO SUAREZ SANTOS, Geneva) SECRETARY-GENERAL, INTERNATIONAL ORGANISATION OF EMPLOYERS (IOE)

WEC Activity Report 2019 7 Social Innovation Advocacy Theme for EU Sectoral Social Dialogue 2019-2020 Europe

As a sizeable share of Reaching out to new EU stakeholders Launching a new regulation affecting Sectoral Social labour markets is set by The World Employment EU Network for Public the European Union, Confederation-Europe Employment Services (PES). Dialogue project the World Employment followed the outcome of the WEC-Europe spoke at the European elections and the annual meeting of the EU As is usual every two years, Confederation-Europe formation of a new European PES network on the role of the social partners for the (WEC-Europe) regularly Commission closely, and in career management services agency work sector, WEC- interacts with EU particular the nomination in preventing unemployment Europe and UNI Europa, policymakers. 2019 was of Nicolas Schmit, the new and met the Network’s new adopted a new work a year of institutional Commissioner for Jobs and Chair, Johannes Kopf, to programme and started a change at EU level, as Social Rights. Through its discuss the need for more new joint research project in WEC-Europe’s presentation at a new Parliament and regular ‘Advocacy Days’ and cooperation between public 2019. The project will touch visits by national federation and private employment the EU PES Network annual upon social innovation in the Commission took office. conference (October 2019) members, WEC-Europe met services. areas of working conditions several of the newly-elected and access to training and Members of the European social protection, as well Parliament and presented its as upon the role of social 2024 Vision Paper “Making dialogue and collective Europe the best place to bargaining. A first workshop work”. on access to training was organised in September In addition to meeting the with WEC members and newcomers, the World stakeholders presenting their Employment Confederation- practices. The project will Europe maintained conclude in 2020. relationships with long- standing interlocuters such as the Platform on Undeclared Work and the ASEMPLEO’s delegation visiting the EU institutions (December 2019)

8 WEC Activity Report 2019 Think tanks, business organisations, trade unions, EU officials WEC-Europe’s growing network With“ the initiation and the coordination of EU Sectoral Social Dialogue research projects, the World Employment Confederation-Europe is contributing to Consolidating networks of partners evidence-based policy in areas such as social innovation and platform work, which are changing the temporary agency work sector and the relation with its workers, as well as the labour market in general.

WILLEM PIETER DE GROEN, RESEARCH FELLOW & HEAD OF UNIT, CEPS

Presentation of EBSA’s Manifesto (February 2019) WEC-Europe’s roundtable on social protection (October 2019) In 2019, the World Besides business Employment Confederation- organisations, WEC-Europe Europe deepened its has also been actively involvement in several engaging with think tanks, The“ long-standing, constructive dialogue important networks. In addressing in particular that UNI Global Union has with the addition to regular relations the need for new social World Employment Confederation is very with Business Europe, directly protection systems to important as our joint mission to ensure and through the European fit diverse forms of work. decent work for all workers, in all forms of Employers Network, WEC- This issue was the subject work, is vital for workers and businesses Europe took a stronger role of an October roundtable alike. Our sector is confronted with ongoing in the European Business discussion with CEPS, EPC, Services Alliance (EBSA). As the Lisbon Council and EU structural changes, not least through the the new chair of EBSA as officials organised by WEC- rise of the platform economy. I deeply of November 2019, WEC- Europe, and also the theme appreciate the willingness to jointly explore Europe will actively promote of an EPC conference held innovative solutions to some of the most the relevance of business in December at which WEC- Denis Pennel (WEC Managing important issues of our time. services at EU level, in line Europe was a speaker. Director) meeting Nicolas Schmit CHRISTINA COLCLOUGH, DIRECTOR FOR PLATFORM AND AGENCY with the Manifesto presented (EU Commissioner for Jobs) WORKERS, DIGITALISATION AND TRADE, UNI GLOBAL UNION by EBSA in early 2019. (December 2019)

WEC Activity Report 2019 9 30 Thought Social Innovation Stories available on interactive database leadership

Through the wide Showing the human faces of social range of HR services innovation they provide, Through“ WEC’s monthly columns for World Employment staffingamericalatina, we promote the In 2019 the World website, an interactive Confederation private employment services industry’s Employment Confederation database that presents members are uniquely contributions to create more modern, took a step further in initiatives put in place by placed to observe the dynamic, inclusive and formal labour concretely demonstrating WEC members around the role that the private the world. In October, the structural shifts taking markets across the Latin American place in the world of employment services database was enriched region. WEC’s support and long-standing industry – and its members with further cases and new work. Capitalising cooperation is extremely valuable to our in particular – is playing in functionalities allowing on this expertise, the work. creating innovative solutions cases to be searched by World Employment MARTIN PADULLA, FOUNDER & MANAGING DIRECTOR, for the new world of work. country, region and topic. Confederation shares STAFFINGAMERICALATINA In June, WEC launched the these new work Social Innovation Stories realities and improves understanding of the need for new workforce solutions.

WEC’s Social Innovation Stories online database

10 WEC Activity Report 2019 15 Topics covered by opinion pieces published in 2019

Positioning WEC in the world of work

The World Employment Regular collaboration with Confederation regularly HR media partners such as Our“ collaboration with takes part in major HR Global Recruiter, TALiNT the World Employment and employment-related and Staffing America Latina, Confederation through conferences. In 2019, WEC also enables WEC to voice our monthly newsletter Managing Director, Denis its vision on various themes and our annual Pennel, spoke at Staffing related to the evolution international conference Industry Analysts (SIA)’s Gig of labour markets. In enables mainstreaming Economy conference and at 2019, WEC’s contributions and disseminating up- Labour 2030. WEC President, focused, amongst others, Annemarie Muntz, opened on the need for new to-date knowledge the annual conference of safety nets, innovation and about the staffing ADAPT, the international productivity, the role of Denis Pennel (WEC Managing Director) speaking at the Labour industry and the future 2030 conference (September 2019, Porto) academic network on career management services, of work across the world. employment and labour data protection regulation This open and global issues, which celebrated its and the importance of social outreach really helps the th 10 edition in 2019. WEC dialogue. exchange of ideas and representatives also attended thus contributes to truly events such as UNLEASH and building the future of VIVATECH, which provided good opportunities to meet work together. new partners and position FRANCESCO SEGHEZZI, PRESIDENT OF the World Employment FONDAZIONE, ADAPT Confederation as a major player within the world of work. Denis Pennel (WEC Managing Annemarie Muntz (WEC Director) speaking at SIA’s Gig President) opening ADAPT’s Economy conference (March annual conference (November 2019, London) 2019, Bergamo) WEC Activity Report 2019 11 Milestone publications Regular release of intelligence on labour markets and private Profiling the employment services sector employment industry Building a solid knowledge base

The World Employment In 2019, the World Launched in November, the based on data collected Confederation builds Employment Confederation Social Impact Report shows from WEC’s members that on data collection and expanded its offering of the positive contribution was previously included in research activities to publications and labour that private employment WEC’s Economic Report. support its advocacy market intelligence tools. services bring to labour Released annually in the and thought-leadership In January, a new Global markets around the world. first quarter of the year, agenda through a Labour Market Fact Sheet It covers areas such as the Economic Report now better understanding provided a comprehensive labour market activation, focuses solely on providing of the reality of the overview of regional and transitions and inclusiveness, a comprehensive picture global labour markets based skilling, working conditions of the market for private employment industry on statistics from various and social protection. The employment services across and its positive international organisations Social Impact Report, to the different services and contribution to labour (ILO, World Bank, OECD, be published annually, is regions represented by WEC. markets. Regular etc.). In March, WEC communication through partnered with Staffing media, publications and Industry Analysts (SIA) WEC’s Social Impact Report events further builds the to launch the European reputation of WEC as a Employment Barometer, an trusted partner in the interactive online research tool which can be used to world of work. track statistical trends related to overall employment and agency work activity in Europe as well as the development of freelance work on a global level.

12 WEC Activity Report 2019 500 11 Attendees at the Gold Coast, Australia, for the Topics of relevance to the world of work 2019 World Employment Conference covered in detail on WEC’s website

Connecting employment specialists Revamping Our“ partnership with communication the World Employment Through the events that added that their services Confederation is it organises, the World bring to labour markets. channels fundamental to helping Employment Confederation WEC’s major yearly SIA understand national brings together experts A major project for the World event is the annual World on employment issues. In Employment Confederation market trends and, Employment Conference. February, focus was placed in 2019 was the revamp of its provides WEC and its For the first time in WEC’s on the career management websites, for both the global members with insights 51-year history, the Annemarie Muntz (WEC sector and how it can help and European organisations. from our comprehensive conference took place in President), Hans Leentjes (WEC employers to attract and In addition to a more research. Working Australia. Organised by RCSA, Vice-President) and Andrew retain their workforce as Klein (Conference’s Master of modern and dynamic layout, the leading organisation together to create and well as empower individuals Ceremony) opening the 2019 the websites have been representing the recruitment promote the European to maintain their long-term World Employment Conference enriched with new content and staffing industry in Employment Barometer employability. Gathering (October 2019, Gold Coast) on the trends reshaping Australia and New Zealand, has been a great example global and European the world, labour market the event attracted 500 stakeholders, including data and pages dedicated of collaboration and how participants with speakers the OECD, the European to topics that are relevant we can both benefit from including Gus Balbontin, Commission, global and to the world of work and each other’s strengths.” former executive director European networks for its evolution (digitalisation, JOHN NURTHEN, EXECUTIVE DIRECTOR at Lonely Planet, Alexia public employment services, social protection, skills, OF GLOBAL RESEARCH, STAFFING Hilbertidou, 20 year old INDUSTRY ANALYSTS employers’ organisations labour market inclusiveness, founder of GirlBoss New (Business Europe, IOE) etc.). Zealand, and Peter Williams and think tanks, the event from the Deloitte Centre for provided the opportunity for the Edge. Panel of WEC members at WEC’s career management the 2019 World Employment members to increase Conference (October 2019, Gold awareness of the value Coast)

WEC Activity Report 2019 13 11 Quality members’ events supported Standards & Capacity Building

Annemarie Muntz (WEC Denis Pennel (WEC Managing Denis Pennel (WEC Managing The World Employment Confederation works President) in a panel discussion Director) speaking at NHOSH’s Director) speaking about to constantly increase the professionalism at ACHAZ’s event on the role of annual conference (November the on-demand economy at of the employment industry by developing the private employment services 2019, Oslo) REC’s future of jobs summit sector (July 2019, Moscow) (November 2019, London) quality standards within its membership and by promoting these standards through training, Developing advocacy and communication activities. Supporting Building a new Playbooks members platform for for national The World Employment members federations Confederation regularly The new Members’ Area built supports its members’ In order to support its national by the World Employment activities by speaking at federation members in their Confederation in 2019 is national events. In 2019, these fight against adverse regulation another tool to enhance included events in Italy, Spain on agency work, the World capacity building. Reserved and Russia. The presence of Employment Confederation for members, it not only WEC representatives brings developed three Playbooks. facilitates engagement in a European and global Each covering a different WEC’s activities, but also perspective to national Bettina Schaller (WEC- Annemarie Muntz (WEC dimension, they provide provides a platform to access issues and promotes an Europe President) speaking at President) & Bettina Schaller guidance and support to resources and connect with aligned vision for the private Assolavoro’s event on the value (WEC-Europe President) speaking federations to further grow other members. of agency work (March 2019, at ASEMPLEO’s event on social employment services industry and professionalise their Rome) innovation and the future of work worldwide. (March 2019, Madrid) organisations as well as to develop their advocacy practices. 14 WEC Activity Report 2019 2 new networks of members created (Global Public Best Practice Affairs and Communications & Marketing) & Networking

The World Exchanging best practice… … and rewarding Employment them Confederation offers The World Employment activities. At the World Confederation continued Employment Conference, an multiple opportunities The World Employment to use its committees, entire day was dedicated to for its members Confederation decided to go networks, groups and membership development to exchange best a step further in promoting task forces as fora for the workshops. Eight sessions best practice by organising practice and share exchange of best practice. were offered, centred around an awards competition John Towey (RCSA) receiving its their experiences in In 2019, the National two tracks - Advancing to highlight its members’ WEC Award from judge Richard handling international Federations Committee’s the industry and Capacity contributions to the Wahlquist (ASA) (October 2019, employment webinars allowed members Building. These workshops, Gold Coast) advancement of the industry to share experiences on data which were reserved for trends. Sharing best and the enhancement of collection, attracting talent WEC members, were a clear practice not only labour markets. For this first to the recruitment industry highlight for WEC members allows developing edition, three categories and global policymaking. at the Conference. federations to function were available to WEC’s In addition, workshops more effectively, national federation members: were organised to allow “Leadership in Social it also strengthens for deeper discussion and the ties between Innovation”, “Outstanding WEC members and Advocacy” and “Rising Federation”. The Awards reinforces WEC’s voice. Ceremony took place during the World Employment Conference in Australia and honoured Federgon (Belgium), ACHAZ (Russia) and RCSA (Australia & New Workshop on data collection Workshop on Campaigning Zealand) respectively. (June 2019, Brussels) during the World Employment Conference’s WEC Members- only Day (October 2019, Gold Coast) WEC Activity Report 2019 15 Governance

WEC Global WEC Global Board 2019

The General Assembly, Board, and standing committees are the main governance bodies of the World Employment Confederation. The General Assembly is the highest decision-making body, in which each WEC Member is represented and has the right to vote. The Board is in charge of the day-to-day operations and activities, and the management of the Confederation. Three standing committees allow members to meet on a regular President Treasurer Vice-President Quality Standards basis: Annemarie Muntz Herwig Muyldermans Hans Leentjes Vacant • The Corporate Members Committee (CMC) • The National Federations Committee (NFC) • The Economic Affairs Committee (corporates & federations) The composition of the Board aims to strike a balance between the diversity of WEC members. In 2019, new members joined the Board: • Even Hagelien (Director for the Staffing Industry sector at NHOSH and Chairman of WEC’s Manpower Group The Adecco Group Randstad Gi Group Economic Affairs Committee) andNeil Carberry Mark Toth Ranjit DeSousa Jan Denys Antonio Bonardo (Chief Executive Officer of the REC) were elected as regular Board Members; • Jan Denys (Director External Communications and Public Affairs at Randstad Belgium) was appointed as the new representative of Randstad; • Shinya Yamamoto (Chief Executive Officer of Recruit Staffing Japan) was designated new representative for the North East Asia region. North America Europe APAC Southern North East Asia Richard Wahlquist Bettina Schaller Vacant Shinya Yamamoto

16 WEC Activity Report 2019 WEC-Europe

The World Employment Confederation-Europe has the Governing Body, Executive Committee, and standing committees as its main governance bodies. The two standing committees of WEC-Europe are the Public Affairs Committee and the EU Sectoral Social Dialogue Committee (SSDC).

WEC-Europe Executive Committee 2019

Chair National Chair Corporate Chair Economic Affairs Federation Committee Members Committee Committee Charles Cameron John Healy Even Hagelien

Bettina Schaller Maalfrid Brath Jurriën Koops (The Adecco (Manpower (ABU/ Group) Group) Netherlands) President Vice-President Vice-President

Recruit Global Staffing Kelly Services Member Leonie Belonje Peter Hamilton Neil Carberry

Sonja van Agnieszka Lieshout Zielinska (Randstad) (Polskie Forum Africa Latin America Chair PA HR) Jacqui Ford Miguel Perez Garcia Committee Member

WEC Activity Report 2019 17 Members of the World Employment Confederation (2019)

National Federations Corporate Members

North America North East Asia Europe Luxembourg (LU)

Canada (CA) China (CN) Austria (AT) Netherlands (NL) Mexico (MX) Japan (JP) Belgium (BE) Norway (NO) USA (USA) South Korea (KR) Bulgaria (BG) Poland (PL) Croatia (HR) Portugal (PT) Latin America APAC Southern Czech Republic (CZ) Romania (RO) Argentina (AR) Australia (AU) Denmark (DK) Russia (RU) Brazil (BR) India (IN) Estonia (EE) Slovakia (SK) Chile (CL) Indonesia (ID) Finland (FI) Slovenia (SI) Colombia (CO) New Zealand (NZ) France (FR) Spain (ES) Peru (PE) Philippines (PH) Germany (DE) Sweden (SE) Singapore (SG) Switzerland (CH) Africa Greece (GR) Vietnam (VN) Hungary (HU) Turkey (TR) Morocco (MA) Ireland (IE) UK (UK) South Africa (ZA) Italy (IT) Latvia (LV) Lithuania (LT)

18 WEC Activity Report 2019 ADVOCACY QUALITY Lobbying to get appropriate regulation SERVICES STANDARDS Relationships with TO Code of Conduct key stakeholders MEMBERS Certification schemes Dialogue with social Capacity building partners

THOUGHT BEST LEADERSHIP PRACTICES Positioning on the Bench learning changing world of work PROFILING Compendium of practices Conferences HR SERVICES Social events Workshops Data collection & market insights Research projects Promoting the industry at events

WEC Activity Report 2019 19 About the World Employment Confederation

The World Employment Confederation is the voice of the private employment services industry at a global level, representing national federations as well as workforce solutions companies from across the world. Members of the World Employment Confederation represent a wide range of HR services, including agency work, direct recruitment, career management, Recruitment Process Outsourcing (RPO) and Managed Service Provider (MSP). The World Employment Confederation is striving for recognition of the positive economic and social role played by the employment industry in enabling work, adaptation, security and prosperity by building networks with relevant stakeholders such as policy makers, social partners and the academic world; setting high recruitment and employment standards and practices; acting as a thought-leader shaping futureproof and competitive labour markets and providing strategic data on employment issues. Design inextremis.be. Cover photo ©AdobeStock Design inextremis.be.

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