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2012 Annual Report 2• 2012 at a Glance •3

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2012 Annual Report 2• 2012 at a Glance •3 2012 AT A GLANCE P. 2 2012: EXCITEMENT P. 4 StatIONS 2012: IN THEIR OWN WORDS P. 6 STATIONS ON THE MOVE —WITH YOU AND FOR YOU P. 8 DELIVERING QUALITY every day P. 10 REINVENTING statIONS FOR everyone P. 14 CONNECTING statIONS TO CITIES AND REGIONS P. 18 EXPortING OUR KNOW-HOW P. 22 A NEW MODEL OF GOVERNANCE P. 26 NEW CHALLENGES, NEW STRUCTURE P. 30 OUR 2012 RESULTS P. 32 LOOKING AHEAD TO 2013 P. 34 2012 ANNUAL REPORT www.gares-connexions.com 2• 2012 AT A GLANCE •3 JANUARY FEBRUARY MARCH APRIL MAY JUNE Impromptu: Ballet at Mulhouse New name for Versailles station New life for Paris-Saint-Lazare AREP designs a new city for New chair for innovative station Multimodal hub at Rennes station The Versailles Rive-Gauche station station Saudi Arabia design station The 33 dancers of the Ballet of is renamed Versailles-Château, After ten years of works, the new The new city of Al Khobar is Gares & Connexions partners with A major modernization pro- the Opéra National du Rhin stage and its windows, which are on station offers renovated public created to meet three needs: École des Ponts ParisTech and gramme will address multiple a flash mob event in the station’s UNESCO’s world heritage list, are spaces, access to multiple forms of family-friendly tourism; innovative Fondation des Ponts to establish a challenges as part of a sweeping concourse. renovated to bring more light into transport, and a unique collection businesses and mixed-use deve- new Chair: Reinventing the Station urban integration plan. the station. of shops. lopment; and sustainable mobility. for the 21st Century. JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER Cross-Channel terminal opens in Multimodal hub for Toulon Experiment with free WiFi Stations celebrate Nuit Blanche New childcare centre at Paris- Hubiz opens in Épinay-Villeta- Paris-Nord station Station renovation continues, Gares & Connexions launches a festival Nord station neuse station Expanded reception and security showcasing the building’s historic year-long experiment, offering The Paris-Austerlitz, Paris-Bercy Paris-Nord becomes the first The product of a partnership facilities will allow increased traffic features and creating a new ticket free WiFi in some 100 stations. and Metz stations throw an all- station in the Paris region to open with Relay and Casino, the new to the United Kingdom. sales area. night party on Saturday, 6 October a childcare centre. Managed by convenience store offers food and 2012. Babilou, it can serve a total of 30 consumer products. children. 4• 2012: EXCITEMENT •5 Théâtre du Centaure at Paris-Saint-Lazare station, 21 March 2012 6• StatIONS 2012: IN THEIR OWN W ords •7 Getting shops into stations is all about asking the right questions. What services “and shops do the passengers need? Which Accessibility is a major challenge for sta- retailers are right for this station—a bakery, a “tions, and Gares & Connexions is deploying bookstore, a clothing boutique? Putting the a comprehensive action plan in response to France’s national accessibility initiative right shop in the right place is the secret to Delivering high- (SDNA). The SNDA is the product of a joint effort between associa- a vibrant station. quality services and tions for the disabled and SNCF dating back to 2006. It sets out the “projects for the 300 stations in our territory Making travel easy for passengers and Véronique Lequien, timeline—and the improvements and facilities that stations should ” takes real teamwork. You have to know how ensuring that the various transport modes Marketing specialist for in-station space, A2C have in place by 2015. to trust other people, how to motivate them, connect“ at the station requires constant and—above all—how to take the right deci- coordination between the experts at Laurent Colin, ” sions. The right decision is a win for every- Gares & Connexions and our regional of- Station Accessibility Architect, AREP Group one: the passengers, the local community fices. In fulfilling this mission, our biggest and our partners. job is pooling all the requests and providing targeted advice to the offices on how best Today’s stations are be- Our goal is for the ESBEs to become full Gilles Ballerat, ” to integrate new forms of mobility into the coming multimodal hubs. Mediterranean Stations Management Office partners in delivering client service. When station. “They’re better integrated there’s“ a power outage, water damage, or into the transport network Cyril Cohen,” damage to station facilities, we’re ready and the city. They make tra- Making sure that stations run well and deliver quality Special adviser for Intermodality and New Mobilities, to work with station personnel to deliver In-Station Services Department vel smoother and deliver service—that they’re clean and safe, that you can get to quality in-station services. great services; they’re des- “your train easily, that the shops are tinations in themselves. Architects are the Béatrice Milan, ” well managed from day to day— Manager, Construction and Energy Services creators of tomorrow’s stations, constantly all of that takes constant attention Unit (ESBE) reinventing spaces and materials. And we and a lot of flexibility. never stop thinking about the client. We specialize in welcoming new railway undertakings Thierry Jacquinod, ” Delphine Rada, ” Stations Manager “and responding to their requests for access to stations Architect, AREP Group and in-station space. We fulfil this mission by working The goals in our closely with different teams within Gares & Connexions. agreement with the Paris We also work with other teams to public“ transport organi- continue training station person- zing authority are unpre- nel to treat all operators equally, All year long, we offer passengers cedented. To meet them, day in and day out. we’ve invested in over 200 a broad range of cultural events: a Whether you’re “ projects in nearly 150 sta- mobile museum, public declarations of updating a station or Claire Offredo, ” tions in the Paris region, love on Valentine’s Day, modern dance, “creating it out of thin Coordinator—New Railway Undertakings, Strategy and Finances Department installing CCTV surveillance, improving Les Souffleurs de Poésie performances air, you need all the passenger information, reducing conges- and more. We want passengers to ex- imagination you can tion, and making stations accessible. Every perience the station as an invitation to get to project yourself day, 176 employees work with our subsidia- an imaginary world—an invitation to into the future. Suc- ries to deploy this wide-ranging programme. travel. cessful projects often involve five or ten years of close teamwork with everyone involved. Caroline” Duquenoy, Vincent Porfirio, ” Communication Manager, Deputy Manager, Transilien Stations Department Stations Management Office Valérie Verhaest-Cochery, ” Project Manager, Development Department Delivering the best in-station service also means keeping clients safe at all times. Designing information around the “ There’s a wide variety of expertise at Gares & Connexions. site and portfolio management. Since 1 January Designing and operating our facilities with passenger means giving our clients the ability We have nearly 1,750 employees, with 1,248 em- 2013, we’ve added 1,600 employees for station the full spectrum of fire safety measures, res- to“ get information, find their way in the station, “ ployed by the state-owned industrial and commercial maintenance and engineering works. It adds up ponding rapidly, and evacua- and get easy access to all available enterprise (EPIC), and the rest by our subsidiaries: to employees who bring unflagging commitment ting the public if necessary— services. To do that, we need 436 at AREP Group, and 58 at A2C. Overall, our to their work, conviction to their decision-making, these are daily concerns for to produce clear, simple, easily 2012 workforce was up 3.5% from 2011. And our talent and imagination to our projects, and bold, our network of experts, safety identifiable and understandable division has all the right skills to do its job, with some focused ideas to our mission—all traits that make a practitioners, and fire safety visual and audio messages, and 600 people handling development, 230 working on powerful contribution to our success in managing teams, who support all of our broadcast them in real time. designers and operators. operations and marketing, and 434 responsible for stations and taking them into the future. Gilles Privé, ” Laurence Leguy, ” Passenger Information Dominique Chevènement, Head of Fire Safety, Programme Manager, Human Resources Director Operations Department In-Station Services Department ” 8• STATIONS ON THE MOVE—WITH YO U AND FOR YOU •9 “The Charleville-Mézières station “Setting up is part of my daily routine. I “Stations are regional started shopping at the new “Passengers and other station cooperation Monop’Station convenience store becoming users took to our new commercial forums (IRCs) as soon as it opened in November. transport icons space straightaway. Customers like has significantly improved —a link in the chain where That’s where I buy my paper, the convenience, the flexible hours, governance at different spaces overlap and my bread and my groceries and the quality and selection they Gares & Connexions, which all modes of transport come —it’s convenient, because I don’t find in the shopping arcade—and can now play an on-going together.” have to make an extra stop on they enjoy strolling through it. role in discussions and my way home. And
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