2 – September 2011 BARNSLEYHOSPITALnews www.barnsleyhospital.nhs.uk Stephen Wragg Chairman [email protected] Welcome to Hospital News

This is the second edition of ensure people’s individual dietary picture of what patients think about Barnsley Hospital News and I’m needs around food and drink are met. their care and experiences – and where pleased to report that the feedback An action plan to address these action by us is needed. Every day, our we’ve received about our new look concerns is now underway and our matrons gather feedback from patients. members’ magazine has been chief nurse, Juliette Greenwood, with Whether it’s face to face or from one of overwhelmingly positive. the assistant directors of nursing, will the stand-alone feedback points across Our aim is to bring you, every three be closely monitoring our progress. the hospital, everything our patients months, a lively and engaging This action includes standardising tell us gets looked into. And every publication which details not only the patient food diaries and re-launching month, our matrons compile a report latest news and developments at the the pathway for patients who have from the feedback and, where needed, hospital but also delivers interesting difficultly eating. We have also they put actions in place to address stories about our patients and staff – developed guidance on weighing emerging themes. who they are, the care they receive, the patients on admission to the hospital so Through these feedback jobs they do, the difference they are we can better meet their nutritional mechanisms, patients are currently making to people’s lives. needs. reporting high satisfaction around You’ll be aware that Barnsley Hospital The CQC’s report was disappointing having seen staff wash their hands, found itself making the news earlier for the Trust and our staff. We are very being treated with dignity and respect, this year when the Care Quality proud of the care and services we having their confidentiality maintained Commission (CQC) published its report provide and incidents like this are not and feeling safe. following an inspection into nutrition what we are about. I acknowledge the Providing high quality care and and privacy and dignity at the hospital. findings of the CQC but reiterate that services to our patients are our We met the privacy and dignity these are not regular events by any priorities – rest assured this is what we standards but not all of those for means, and lessons are being learned. are about. Steve nutrition. As a result, the CQC has Indeed, we have systems in place moderate concerns around how we which give the Trust an up-to-date See Bob Ramsay’s story – Page 6

Contacting the hospital Switchboard 01226 730000 Appointments 01226 434343 Patient Advice and Liaison Service (PALS) 01226 432430 Useful numbers Out of hours GP service 03332 00 5274 Information on GPs and dentists 01226 327176 Stop Smoking Service 01226 737007 Got a story Ring 01226 432301 or Weightwise Barnsley 01226 433099 email [email protected] Governors’ Office Barnsley 01226 435000

Barnsley Hospital NHS Foundation Trust BARNSLEYHOSPITALnews September 2011 – 3 news IN BRIEF Barnsley leads the New scanner to help way in diabetes care detect Doctors at Barnsley Hospital are journal, Diabetes Care, the researchers said proving to be world-leaders in the the treatment reduced the men’s Osteoporosis diagnosis and treatment of diabetes cardiovascular risk while at the same time A new £100,000 bone in men. improving insulin sensitivity and sexual density scanner is now in Their work focuses on patients with Type health – erectile dysfunction is a key operation at Barnsley 2 diabetes (who have reduced insulin symptom of Type 2 diabetes. Hospital. sensitivity) who are at risk of other Professor Jones said: “All our research The scanner is a conditions including heart disease. shows that low levels of testosterone in men screening tool that will help A recent discovery by the researchers is bad for their health but that treatment to detect the early signs of centres on levels of testosterone in men with TRT is effective.” osteoporosis in patients. with Type 2 diabetes. They Professor Jones has also The new scanner means found that men with lower played a key role in the patients will no longer have levels of the hormone are development of new to travel to Sheffield or more likely to die earlier. guidelines for health Mount Vernon Hospital for a But evidence from their professionals on the bone density scan. work suggests treatment with diagnosis of erectile testosterone replacement dysfunction. “It is the first Breast and therapy (TRT)improves symptom of diabetes and survival. This finding however therefore an indicator of bra evening does need to be confirmed in possible heart attack or The midwives and their larger studies. The research stroke. The NHS Diabetes families in Barnsley raised group has previously factsheet urges health an amazing £365 for Breast discovered that TRT in men professionals to ask the cancer aftercare in Barnsley with diabetes improves questions of patients and insulin sensitivity and lowers provides a window of and the Royal College of Professor Jones midwives at a recent fund cholesterol. opportunity to optimise raising evening. And now a Multi-centre-European study cardiovascular care and prevent heart Speakers included (which took place in 8 countries) has attacks.” Specialist Breast Nurse confirmed the Barnsley team’s findings. Members of the Barnsley team include Alison who demonstrated Team lead Professor Hugh Jones said: “We research registrar Dr Vakkat how and when to examine are considered to be world leaders in Muralheedharan and research nurse Hazel breasts and Sally from ‘Fit Barnsley in this field. We get referrals from Marsh. Previous research leads were Dr to bust’, who talked outside Barnsley and have become a Dheeraj Kapoor and Dr Roger Stanworth. through how to have the tertiary centre for the symptoms and I would also like to sincerely thank Karen perfect fitting bra and the treatment of diabetes.” Molyneux my PA and Christen Rolfe differences in bra sizes and The European study, in which Barnsley Endocrine Nurse as without their hard work styles. took part along with 39 other centres, and support and always going the extra The night included a involved 220 men with diabetes who were mile, I would not have had sufficient time to raffle (with lots of prizes given TRT. Reporting their findings in the be able to spend on the research. kindly donated from friends, colleagues and local businesses), nail painting Quality Questionnaires and hand made cards, bosom buns and knitted Quality questionnaires are being continue to work on these priorities into breasts available to buy. circulated again this year to ask our 2012-13 too – but are there any other Thank you to all who patients, members, public, staff, governors issues about quality you would like the attended and were involved and partners for views about our quality Trust to consider? in the evening. priorities for next year. From your replies Your views are important to us. Please let If anyone would like to last year, the priorities for 2011-12 were us know by email [email protected], donate to Breast Cancer set to include nutrition (weighing all Aftercare in Barnsley it’s eligible patients on admission), pressure or through the feedback form on our never too late. Contact ulcers (reducing numbers), and “ready to website www.barnsleyhospital.nhs.uk, or Anne Smith on 01226 go” systems (no delays at discharge). Full write to Sharon Linter, Director of Quality & 433936 or email details are on our website. Performance on FREEPOST BY184, [email protected] Our Governors have supported plans to Barnsley, S75 2BR

4 – September 2011 BARNSLEYHOSPITALnews www.barnsleyhospital.nhs.uk Hypnobirthing at Barnsley A six-strong team of midwives provides the hypnobirthing service at Barnsley Hospital as part of its antenatal offer to mums and dads-to-be. Couples attend a five-week course led by two midwives and each week for two-and-a-half hours they learn about hypnobirthing, the techniques and the role it can play in preparing for labour and childbirth. The course costs £200 and includes a pack containing CDs, a book and other literature. Ellen Williams with her partner Jody Brown and their children Norah and Joseph. The money raised is used for midwife training, the re- registration of costs for the Hypnobirthing proves a hit hypnobirthing practitioners and to buy any new CDs, DVDs or with Barnsley mums other materials that the midwives need to teach the Little Ryley McCoole is seven months techniques at home with husband Rory, a preparation for the birth classes. old and the apple of his mum and graphic designer. “My visualisation was If a mum who has previously dad’s eye. He was born at Barnsley about balloons and that each time I had a paid for hypnobirthing would Hospital – a first baby for Melanie surge, or contraction, I’d blow up a balloon like to use it in her next and Rory, both 35, of Pogmoor. and blow it away. Mine was a yellow pregnancy, there is no charge. “He’s doing really well,” says Melanie, balloon and when I was in labour I Antenatal clinic manager and “and sleeping through at night which is focused on seeing lots of balloons and my midwife Sharon Hardy manages really good!” yellow balloon joining them. the service. “We piloted the Even better for Melanie is the fact that “The doctor who came in to see me service in 2008 and launched it she had a labour and birth that she didn’t thought I had had an epidural because I properly last year. Since then, think was possible – thanks to the growing was so relaxed!” we’ve had 16 couples use popularity of ‘hypnobirthing’. Another ardent supporter of hypnobirthing and we’ve got “Since I was a teenager I was frightened hypnobirthing is accounts administrator eight courses booked in for this of childbirth,” explains Melanie, a senior Ellen Williams, 34, of Kexborough, who year. member services officer at South has used it twice to have her children, “There’s lots of evidence to Joint Secretariat. “It was like a phobia for Norah, two, and Joseph, who is six months show that hypnobirthing results me and I created something really bad in old. in the use of less pain relief, my mind about it. “When I was pregnant with Norah, I shorter labours and fewer “I really wanted a baby and when I knew I wanted a really natural birth if interventions. found out I was pregnant I was delighted possible,” said Ellen. “I did some research “We plan to collect our own but also upset and scared and even started and came across hypnobirthing, and I’d research data at Barnsley to to plan having a caesarean section. I was absolutely recommend it to other mums.” show the benefits of absolutely scared to death.” Ellen practised the techniques she learnt hypnobirthing but we’ve had a In discussion with midwives at at Barnsley Hospital with partner Jody, 36, lot of positive feedback from Barnsley’s antenatal clinic, Melanie opted which included listening to a CD of mums and dads. I’ve been a for hypnobirthing to help conquer her relaxing music. “It was really bizarre but it midwife for 30 years and it’s fears about childbirth. Hypnobirthing just seemed to take me into myself and certainly one of the best teaches mums-to-be a series of help me to breathe and relax,” said Ellen. developments I’ve seen.” techniques, including relaxation and “Hypnobirthing doesn’t just give you the Barnsley has produced a visualisation, to prepare for childbirth and tools to cope with labour – you can also factsheet on hypnobirthing for bring into play during labour. use it to deal with other situations in life.” all its midwives, and in May Melanie says: “It was fantastic for me. I Norah was born at Barnsley Hospital, Sharon and her colleagues held couldn’t have asked for my labour and the while brother Joseph arrived at home. “I an open day for couples who birth to be better. I’m sure I couldn’t have was on my way to the hospital but didn’t have used hypnobirthing to got through without using hypnobirthing.” make it,” said Ellen. “He was born in the meet and share their In the weeks before giving birth, Melanie living room with me listening to the music experiences. practised her relaxation and visualisation CD – he’s brilliant and ever so calm.”

Barnsley Hospital NHS Foundation Trust BARNSLEYHOSPITALnews September 2011 – 5 Hospital governor Bob Ramsay, right, tells of his own patient experience Bob Ramsay

Heart of the matter

Bob Ramsay knows a thing or two about Barnsley Bob is married to Joan, 76, they live in Worsbrough and Hospital NHS Foundation Trust. have two children and three grandchildren. He had two heart He’s been a governor of the Trust since it achieved attacks in 1999 and had stents inserted in his heart to hold Foundation status six years ago. As a governor, Bob open narrowed vessels, allowing blood to flow more easily. represents local people – the members of the Trust – and “I had been pretty fine up to now but I started with some helps shape hospital services. angina pains,” said Bob. “I had an appointment with my GP, The 70-year-old also knows what it’s like to be a patient at told him what had been going on and he sent for an Barnsley. Bob has a history of heart disease and in June he ambulance and I discovered I’d had another heart attack. was admitted to the hospital after having a heart attack. “I wasn’t too shocked because I had been experiencing And his stay at Barnsley couldn’t have been more timely: it slight problems. I went from Barnsley to the Northern was just after the Care Quality Commission (CQC) published General Hospital in Sheffield for an angiogram and I’ve had its report into nutrition and privacy and dignity at Barnsley my medication changed. I’m not feeling too bad but I am Hospital. restricted in what I can do.” CQC inspectors found there were many examples of good Bob plans to stand for re-election as a hospital governor practice, but not all patients who needed help with eating later this year – it will be his final term under the rules of got it and staff were unsure which patients had specific being a governor. “The hospital belongs to the people who needs. use it and that’s why I wanted to be involved and become a They reported: “None of the tables were cleaned before or governor. There’s lots of things in the pipeline at Barnsley after the meal and one patient had an empty urine bottle and I’m keen to see them through in the time I have left as a placed on their table alongside their meal during lunch.” governor. Bob, a former paratrooper with the 3rd Battalion of the “It’s been a challenging time for the hospital and the NHS Parachute Regiment, said: “The coverage we got in the media and Barnsley has done remarkably well in the face of that. was a bit over the top. What happened shouldn’t have, it’s not Now we face further change and the hospital will respond something that happens often and we will learn the lessons I’m sure. The main thing is that we continue to provide high from it.” quality care – including nutrition – to our patients.” While at Barnsley, Bob was cared for on Ward 17. “The attention from the medical staff was first class,” he said. “The cleanliness on the ward was good – the place was spick and span. The beds were changed regularly, drinks were ample and the food quality was very good. “One gentleman on the ward was a regular patient and he Photograph was very anti the report by the CQC. He said it was very taken by Bob unfair and thought the meals were great, very palatable and whilst on well presented – and I agree with him.” Ward 17.

6 – September 2011 BARNSLEYHOSPITALnews www.barnsleyhospital.nhs.uk Finger foods launched news IN BRIEF for dementia patients Governors Mealtimes for patients with number of ways helping to preserve their get out and dementia are set to improve thanks dignity and ultimately it will be less to the introduction of a new finger stressful for them as the everyday foods about on foods menu. are prepared in a way that makes them roadshows easy to pick up and eat with the hands. All patients at the hospital suffering with In May and June the Governing “The food on the menu will meet all dementia will be offered to choose from Council has been out and about their nutritional requirements and also finger foods in place of more traditionally in the community hosting help promote patients’ independence at served hospital food. events. Nearly 70 new members mealtimes.” The initiative is being rolled out as part were recruited at the events co- Nursing, dietetic and catering staff from of our continued developments in hosted with Barnsley Black and the hospital have worked together to dementia care and also as a result of Ethnic Minority Initiative launch the finger foods menu which was feedback from carers who said that a (BBEMI) Women & Children’s rolled out at the end of July for patients finger foods alternative would be helpful Forum and Barnsley College suffering with dementia. to patients. and a third event took place at Bernie Baxter, Catering Manager, said: Karen Sharp, Matron for Older People Darfield Road Working Men’s “Potentially other patient groups at the Services at Barnsley Hospital said: Club. hospital will also be able to benefit from a “Patients suffering with dementia can The events allowed governors finger foods menu option such as patients often experience difficulties eating or and hospital staff to gather struggling with dexterity, or post operative drinking due to a number of factors such preferences, needs and patients.” as poor coordination making it difficult to priorities of a diverse range of Finger foods on the menu will include: use cutlery, becoming distracted in a patient groups. strange environment or resistance to pork pies, cheese cubes, slices of quiche accept assistance with eating. and fruits, potato wedges, bread rolls and “The initiative will benefit patients in a chicken and fish goujons. Sad death of Donna Dyson Former phlebotomist Donna 43 Porridge and toast the new sadly passed away on Tuesday 5th July following a brave battle against cancer. breakfast choice for patients Donna worked in phlebotomy for over 20 years and was well Barnsley Hospital is changing the and will be unaffected by the menu loved by patients and staff breakfast menus offered to patients, changes.” alike, she will be greatly missed bringing them into line with other Bernie Baxter, head of catering at the by all who knew her. hospital trusts in . hospital said: “The menu review The change means the hospital will no identified that the new menu will be a Follow us on longer routinely offer traditional cooked healthier option for many of the hospital breakfast items across the board – patients, reduce waste and save money. Facebook & though they will still be available for “The changes we are making are not Twitter patients who need them. revolutionary; in fact we were the only Why not become a ‘fan’ of The new menu will started last month NHS hospital trust in South Yorkshire Barnsley Hospital. Go to following a review by the trust’s team of still offering 3 hot meals a day to facebook.com/barnsleyhospital. dietitians and catering staff. Patients will patients – which is why we were Also why not follow our news continue to have the option of a further experiencing high levels of waste.” updates, as they happen, two hot meals in the day. The menu change is part of a wider by following us on Debby Horbury Modern Matron of review of hospital catering and a better Twitter @barnshospital general surgery at the hospital said: “The use of resources to support patient most popular breakfast choices for our nutrition which includes offering the patients are porridge and cereal, so the new finger foods menu to dementia Chip and pin new menu will mean little change for patients them. On the new breakfast menu patients at restaurant “More importantly patients we identify will be offered a choice of branded You can now use ‘chip and pin’ as needing further nutritional support breakfast cereal, fruit, toast and jam, in Becketts restaurant, with a by the dietetic team will continue to choice of malted grain or white roll and minimum spend of £5 per receive the additional breakfast items porridge. transaction.

Barnsley Hospital NHS Foundation Trust BARNSLEYHOSPITALnews September 2011 – 7 news IN BRIEF Changes at top as Juliette and Matthew bow out Juliette Greenwood is leaving the Trust at the end of September to take up the post of chief nurse at the Rotherham NHS Foundation Trust. Juliette joined Barnsley Hospital in January 2005 as director of nursing and in her six and a half years with the Trust has been instrumental in providing strong nursing leadership for more than 1,000 nursing staff as well as First ever patient on Surgical High Dependency Unit, Richard Graham cuts the ribbon with ensuring that professional Chairman Stephen Wragg. Staff from the unit, Assistant Director of Nursing for Surgery, Rachel Cooper standards, patient safety and and Chief Executive Paul O’Connor watch in the wings. their experiences while in hospital have been the highest possible. Her leadership, commitment and Patient re-opens state of dedication to continually improving patient care have been her hallmark. Matthew Chobbah, director the art surgical wards of strategy and business development has also left the Trust. Matthew, who took up Our newly refurbished surgical wards equipment that allows for staff to access the post in June 2009 , left at and Surgical High Dependency Unit the patients from 360 degrees without the end of June this year. (SHDU) for seriously ill patients were having to move or disturb the patient. Matthew worked hard to officially re-opened in July by past Debby Horbury Matron of General develop the Trust’s plans for patient Mr Richard Graham. Surgery said: “The wards look fantastic and the future and leaves behind The refurbishment and investment of create an environment conducive to a robust three-year business £775,000 on wards 31 and 32 and the SHDU patient recovery. plan which has helped set form part of the Trust’s plans to improve “I have to commend all the staff who the Trust on a strong course surgical inpatient services at the hospital. work on the wards involved in the for success. 81 year old Mr Graham, the SHDUs first refurbishment over the last 6 months – they Thanks and best wishes go ever patient in 2009, performed the official have all coped exceptionally well with two to both Juliette and Matthew. ribbon cutting ceremony, which was also moves in a short period of time and attended by the hospital’s Chairman and continued to deliver high quality care to DVT service Chief Executive. our patients in an unfamiliar Mr Graham said: “It’s an honour and a environment.” change name privilege to be asked back to perform the John Rhodes, Deputy Director of Estates opening.” and Facilities at Barnsley Hospital and and location The wards have been transformed by a project manager for the refurbishment Last month, the DVT (deep complete refurbishment throughout said: “The new model surgical wards have vein thrombosis) service was including anti-slip flooring, ventilation been completed to an extremely high renamed Thrombolytic system, suspended ceilings, energy efficient standard and should set a precedent for service. The service has also lighting and full redecoration. the standard of future hospital been relocated to the The SHDU also benefits from having new refurbishments.” Emergency Department. The private rooms, enhancing patients’ privacy The Surgical Division at Barnsley contact number is the same: and dignity, air conditioning throughout Hospital looks after more than 19,000 01226 432452 and state of the art ceiling mounted surgical patients annually.

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PLEASE CALL IN OR PHONE US FOR A FREE DENTURE ASSESSMENT AND CONSULTATION Barnsley Hospital NHS Foundation Trust BARNSLEYHOSPITALnews September 2011 – 9 Why play services are set to support more children and young people

“Play is part of a child’s normal quality of access to our play services and development and is a universal extend the provision to all areas where communication tool for a child,” says children are coming into the organisation. The benefits Melanie Kinsman, nurse adviser for “We also want to make sure the role of our of play children and young people’s care at play leaders is strengthened and that everyone Barnsley Hospital. values the benefits of play in looking after and The role of play in a “Every child has a right to play when they treating children.” caring for a child cannot come into hospital and play is an important The play services team is: Lindsay Holmes, be underestimated. It: ▲ part of the medical care we provide to children Samantha Pratt, Lorraine Ingamells, Deborah creates a link between and young people.” Padgett, Sonya Hurdiss and Christine Hunter. home and hospital – As such, the hospital is reviewing its play They use their skills and a range of tools to help this helps children services provision and will be implementing ensure children are comfortable and prepared handle a strange changes to the service with the aim of reaching for whichever procedure they are undergoing. environment ▲ all children and young people who come to the “The team provides hands on support for helps children hospital as an outpatient, inpatient, for day parents and, for example, will use photograph understand and cope surgery or attending the Emergency books to show children their journey through with hospital Department. the hospital system: who they will meet, what procedures ▲ Currently the play service operates on the theatre looks like, what the doctor will need to aids the medical children’s ward (Ward 37) and children’s do,” says Melanie. assessment of a child, assessment unit (Ward 38), accident and “This guided imagery is very effective and which helps towards a emergency, outpatients and at a day surgery successful in gaining the confidence and co- speedy recovery ▲ session once a week. operation of children. helps children cope The service is provided by six qualified “Children will work through their anxieties and with pain and nursery nurses who support children up to the fears by play. They will act things out or draw discomfort ▲ age of 16 and their families through the various pictures and this enables them to cope better enables children to aspects of being in hospital – from having a with adverse events. Our play team ensures they work through their broken wrist mended in the fracture clinic to have got the means to do that, at their own pace, fears and a range of undergoing a major operation in theatre. and we hope more children and young people emotions. Melanie explains: “We want to have a better will benefit from our play services in the future.”

10 – September 2011 BARNSLEYHOSPITALnews www.barnsleyhospital.nhs.uk news Making IN BRIEF Tracey Bostwick Improved more time lab testing system Requesting patient tests for patients and processing patient test results within the hospital has been revolutionised Nurses are at the forefront of an “We plan to roll the boards out across the thanks to the completion of innovative scheme which enables them trust because they have made such a new order-communications to spend more time with patients. difference,” said Tracey, a former lead nurse software. They are introducing new ways of working who has worked at Barnsley for 25 years. “At a The new system means on their wards at Barnsley Hospital to release glance, nurses know the status of each doctors can request, and more time to care for their charges. patient and this helps reduce interruptions receive the results, for a And in just a matter of months, the scheme and speeds up handovers between staff.” range of patient tests is proving successful: nurses are increasing Kev Hall is Lead Nurse on Ward 28 which electronically; speeding up the time they spend with patients and cutting has implemented the practice of productive patient care. The system the time they spend on ‘wasteful’ activities. ward for a while. He said: “Productive Ward has replaced the paperwork Barnsley has recently stepped up its drive has proved really worthwhile; it has system eliminating to deliver the ‘Productive Ward’ scheme – a uncovered working practices that needed duplication of tests and national project established bringing into the future delays in booking in tests by the NHS Institute for and highlighted general for patients. Innovation and Improve- The productive ward everyday issues like general The Trust is the first in ment which found that offers a systematic tidiness and cleanliness. the country to have fully nurses spent just 40 per cent “It is bringing a stream- implemented the new of their time on direct way of delivering lined approach to modern system to a large scale in patient care. day nursing.” such a short time frame. Tracey Bostwick is safe high quality Implementing the productive ward project lead care to our patients productive ward scheme at New at Barnsley and explains: Barnsley has also enabled “The whole scheme is based five members of staff to senior role on releasing time for care. It’s about reducing return to work from sick leave, helping with nursing time on activities which are wasteful the project instead of resuming their previous for nurses and taking an overall look‘ at the ward roles. To meet European rules on environment and nursing processes. “It’s been a win-win situation,” added junior doctors’ working “There is lots of evidence to show that if Tracey. “They’ve been able to get back to work hours a new initiative has you increase direct care time it helps deliver and they’re helping ensure we’ve got the been implemented in the more safe care for patients.” scheme up and running and supported hospital whereby 7 ’ Advanced Nurse The productive ward scheme’s aims are to across the hospital. improve: “The overall benefit is that the productive Practitioners (ANPs) have ▲ patient experience ward offers a systematic way of delivering completed their training ▲ patient safety and the reliability of care safe high quality care to our patients.” and are working on the ▲ staff well-being hospital wards, providing a ▲ efficiency of care. highly skilled supporting By June this year more than 15 medical and More time role to the senior medical surgical wards will be covered by the scheme. and nursing team. Nurses have taken the lead in assessing how with patients Over the coming months each of their individual wards operates and Coronary care unit the initiative will be what action can be taken to increase the time 2010 – trained staff direct care time = 40% evaluated to see whether they spend on direct patient care. 2011 – trained staff direct care time = 52% the use of ANPs in this way Simple but effective measures have is an effective way for the Ward 28 (medical) included a new colour coding system in stock Trust to meet its 2009 – untrained staff direct care time = 45% rooms to make it easier for nurses to find commitment to the 2010 – untrained staff direct care time = 75% supplies, releasing extra time to spend with European Working Time patients. A major ‘time-saver’ has been the Ward 21 (medical) Directive and ensuring the introduction of magnetic boards on wards 2010 – nurse interruptions = 40% delivery of high standards which give an accurate and up-to-date report 2011 – nurse interruptions = 6% of care and enhanced on the status of each patient. patient experience.

Barnsley Hospital NHS Foundation Trust BARNSLEYHOSPITALnews September 2011 – 11 Whole team approach helps patients get better sooner after surgery Clare Walker Delivering enhanced recov

Grandfather Chris Lindley is comes into contact with before, during enjoying spending time with his and after surgery. A patient’s GP starts four grandchildren after major the process by helping to ensure they surgery to remove a tumour from are in optimum health ahead of their his bowel. operation. Forthcoming tests will determine Thereafter, a series of measures are whether he needs further treatment for introduced during and after surgery that the cancer but the prognosis is very have the ultimate effect of getting a good for the 60-year-old from Penistone. patient better sooner: “I had excellent care in Barnsley ▲ patients are no longer starved before Hospital and the outlook is positive,” surgery – they are given drinks loaded Chris Lindley says Chris, married to Alison with two with carbohydrates to help build sons, Richard and Gareth, and a them up after surgery daughter, Kirsty. “Finding out I had ▲ bowel preparation is avoided – this cancer was a shock but I was told it was prevents patients being dehydrated contained and could be treated so that before surgery was fine. “I’d never had an operation before so I didn’t know what to expect, but if I had to have another one I wouldn’t think twice about it.” Chris’ positive experience of surgery is a result of taking part in the Enhanced Recovery Programme at Barnsley Hospital – an evidence-based process that helps patients get better sooner after surgery. An IT manager, Chris was sitting in a chair three hours after his operation, walking around the hospital a day later and home after just seven days to continue his recovery. “I had some pain after the operation but it was nothing like I’d imagined,” says Chris. “I had no problem walking at all and on the second day the physio said I was fit enough to go off on my own. I’d met a chap on the high dependency unit and I’d walk from the ward to the unit to see how he was progressing. It’s a big thank you to all the staff who looked after me.” Barnsley launched its Enhanced Recovery Programme earlier this year, starting with colorectal patients – those with bowel cancers and inflammatory bowel disease such as Crohn’s and ulcerative colitis. The programme has been developed by involving every member of the From left to right: Alison Payne (Consultant surg medical and nursing team that a patient Claire Medlam (SHDU staff n

12 – September 2011 BARNSLEYHOSPITALnews www.barnsleyhospital.nhs.uk reports

Find out more about bowel cancer screening at very www.cancerscreening.nhs.uk

▲ less use of drains and nasogastric tubes – can reduce that by even just a couple of reduces complications including days, it makes a huge difference to patients infections and to the hospital where there is always An early ▲ early nutrition – patients are encouraged demand for beds. diagnosis to eat and drink as soon as they feel able “A huge amount of planning has gone into Bowel cancer is the third after surgery setting up the programme and that process most common cancer in ▲ early mobilisation – patients are has been really good. It’s brought together , affecting more incentivised to get up and walk around staff from a lot of specialties and that’s vital than 30,000 people a year. soon after surgery. for the programme to work.” A screening programme General surgeon Alison Payne is the lead Instrumental in setting up the Enhanced for bowel cancer was clinician for the colorectal Enhanced Recovery Programme has been lead introduced by the NHS Recovery Programme. “The programme is colorectal nurse Jane Parker. “Getting and it is recommended going very well and is certainly benefitting patients better sooner in this way is that everyone aged 60-69 patients,” says Alison. “For colorectal brilliant,” says Jane. “We went to see it is screened every two patients who have open surgery, the length working at Yeovil Hospital and I couldn’t years. of stay in hospital can be 10 to 14 days. If we believe it when I saw patients in recovery Chris Lindley acted straight after their operation, having a cup of quickly on his symptoms, tea. aware of bowel cancer “It’s great that we’re doing enhanced because his mum, Jean, recovery now in Barnsley – I know our 83, had the condition for patients are better for it.” three years. She died in early July at the Macmillan Wing at the Northern General Hospital, Sheffield. “All the staff did their best to make her comfortable and we can’t thank them enough,” says Chris. “Mum having the cancer is what alerted me and made me follow it up with my doctor. The sooner people see their GP, the better – an early diagnosis gives you a better chance.” Chris is looking forward to returning to work and getting back in his garden. “It’s our pride and joy,” he says. And Wednesdays are always busy – that’s when the whole family come for tea including grandchildren: Tom, 11, Ben, 9, Matthew, three, and one-year-old Charlotte. geon), Sandra Cheetham (colorectal nurse specialist), Laura Hunter (SHDU nursing assistant), nurse).

Barnsley Hospital NHS Foundation Trust BARNSLEYHOSPITALnews September 2011 – 13 news IN BRIEF Thanks from patients In April we recorded: 211 thank you cards, 16 letters of appreciation, 198 gifts and substantial amount of money in donations. In addition, there were 19 mentions of various wards and departments in the Barnsley Chronicle by grateful relatives. In May we recorded: 189 thank you cards, 25 letters of appreciation, 169 gifts and substantial amount of money in donations. In addition, there were eight mentions of Barnsley Hospital in the local media by grateful relatives. Well done AGM invitation Congratulations to John You are invited to attend Barnsley Hospital in the last year, its future plans, and what this Rhodes, Deputy Director NHS Foundation Trust’s Annual General means for Barnsley. Annual reports will also of Estates & Facilities at Meeting (AGM), which will take place at The be available to take away with you. the hospital who recently Core, County Way, on the 14th September For more details or to confirm your became a chartered 2011 at 6.30pm attendance please contact Carol Dudley on engineer. Hear about what the hospital has achieved [email protected] or 01226 43 5000.

14 – September 2011 BARNSLEYHOSPITALnews www.barnsleyhospital.nhs.uk Meet the Governing Council ▲

Barnsley Hospital NHS Foundation Trust BARNSLEYHOSPITALnews September 2011 – 15 In the May edition of Barnsley Hospital News, we looked at the role of the non executive Directors of the hospital’s Board. In this edition, we focus on the role of our Governing Council Holding your hospital to account

Barnsley Hospital is now in its NHS Foundation Trust. This is why a consult the governors and have regard seventh year as an NHS majority of the governors are public to the views of the governing council. Foundation Trust (NHSFT). As an elected governors. The responsibilities As part of the planning cycle the NHSFT we are free from of elected and appointed governors governors have a development session government control, but we are are, however, the same. in the autumn to consider corporate fully part of the NHS and subject The governors have a number of plans for the year ahead. to regulatory requirements, for important statutory responsibilities, in Also the governing council monitors example regulation by Monitor particular appointment of the the performance of the trust. This is and the Care Quality Commission. chairman and the non-executive done by receiving reports on the We have a public and staff directors (and setting their terms and strategic aims of the trust through the membership of about 12,000. The conditions and remuneration), governors’ sub groups, which are Governing Council has 20 public appointment of the external auditor, Strategy & Performance, Patient & governors who are elected by the and approval of the appointment of the Access, and Staff & Environment. membership, 6 staff governors elected chief executive. There is a Nominations A challenge for all FTs, and one we by the staff, and 9 partner governors. Committee, which deals with have faced in Barnsley, is engagement The partner governors are nominated nominations for non-executive with our members. This year we tried a by our partner organisations which are directors and the chair at the direction new approach, with events with BBEMI Barnsley Arena, Barnsley Black and of the wider Governing Council. (Barnsley Black & Ethnic Minority Ethnic Minority Inititiative, Barnsley We also have the general Initiative), students at Barnsley College, College, Barnsley Council, the Trust’s responsibility of holding the Board of and the Darfield Road Working Mens’ Joint Trade Union Committee, NHS Directors to account for the Club in Cudworth. These events Barnsley, Sheffield Hallam University, performance of the trust. The included presentations from The University of Sheffield, and responsibility for running the trust and consultant medical staff, were very Voluntary Action Barnsley. preparing the forward plan lies with successful, and will be repeated with The Governing Council is the voice of the Board of Directors. In preparing the other community groups in Barnsley. the community on Barnsley hospital forward plan, however, the board must Joe Unsworth Lead governor

16 – September 2011 BARNSLEYHOSPITALnews www.barnsleyhospital.nhs.uk Constituency A Joe Unsworth I have been a public elected governor since the hospital Covering the electoral wards of became a Foundation Trust in 2005, and am the Lead Dodworth, Hoyland Milton, Governor. I am a former member of hospital staff, a Penistone East, Penistone West member of Penistone Town Council, a former Barnsley and Rockingham Councillor, and a magistrate on the Barnsley Bench.

Keith Hinchliffe I have lived in the Barnsley area all my life, and during that time, I and members of Constituency B my family have needed the facilities provided at Barnsley hospitals. My wife Covering the electoral wards of worked in the coronary unit for many years. I hope now East, Darton West to help the hospital to provide first class facilities and Old Town for the future.

Bruce Leabeater I retired from Barnsley Hospital NHS Foundation Trust some years ago after almost 25 years as a consultant) in obstetrics and gynaecology. I have been a public governor now for four years, Tony Alcock representing with colleagues my Tony lives in Staincross, is local constituency. It is clear there married and has a grown-up will be big changes in service son and daughter. Besides provision across the country and I being a Governor he is a believe with my previous Non-Executive Director of experience that I may be able to Berneslai Homes, Vice Chair help to ensure through the of South Yorkshire Credit Governing Council that our local Union and a Magistrate hospital continues to strive for a serving on the Barnsley first class service at local level. Bench.

Pauline Buttling Carol Robb As a governor, I am able to I want to give something influence the management back to the Trust to say of the health servcies. Being thank you for the excellent in contact with other treatment both my late governors allows me to use parents and myself have my health professional received in the past. I also background to good effect like to help people any way I and I am able to influence can. I am good at putting the health of the people of the views and opinions of Barnsley. I am articulate and

others forward to the right reliable and I have a broad ▲ people and then feeding awareness of the NHS and back to them. an interest in health.

Barnsley Hospital NHS Foundation Trust BARNSLEYHOSPITALnews September 2011 – 17 Constituency B (continued)

Bob Ramsay I have had the honour of Eric Livesey representing members’ I am a governor because I interests for seven years. I want to be more involved in chair the Staff and the running of the hosptial. I Environment group and sit believe my experience of 35 on four other committees. I years in management is of am dedicated to the best great benefit to the hospital, possible service that as is my expertise in Barnsley Hospital NHS hygiene matters, personal Foundation Trust can and property care and good deliver. I use my experience clean housekeeping. I have to ensure that the been a member of the improvements achieved will hospital for many years. continue and improve.

Constituency D Constituency C Covering the electoral wards of Covering the electoral wards of St Helens, North East, Stairfoot, Central, Kingstone Cudworth, Monk Bretton and Worsbrough and Royston

Mick Dunlavey I am a full time Union Official working for The Communication Workers Union, representing Ann Frost members and their families I am a comparatively new throughout Yorkshire and Governor and am finding it the North East. I specialise exciting, demanding and in disability issues helping challenging. I work at the and assisting members local University as a through the complex Learning Mentor, working legislation and employment with disabled students. law.

Sharon Hodgson I am in my third term as a governor and have been with the Governing Council Glyn Etherington since it started in 2005. I I became a governor to help have seen many changes to make sure that patients’ our hospital in this time and interests are uppermost all of them with the when organisational or consultation or at the financial decisions are made. request of the Governing The hospital was built for Council. the benefit of patients.

18 – September 2011 BARNSLEYHOSPITALnews Constituency Dwww.barnsleyhospital.nhs.uk (continued on page 20) Committees and sub groups of the Governing Council Nominations and the Lead Governor and the Senior continued to monitor and where Independent Director take the lead in appropriate question the Trust’s work committee this process. The Chairman’s appraisal on issues that affect inpatients, eg for 2010/11 was recently completed and improving (reducing) avoidable noise at You might have seen recently the report reported to the Governing Council for night and discharge arrangements. of the re-appointment of the Trust approval. Chairman, Stephen Wragg, for a further The Nominations Committee faces 3 years from 1st January 2012. This was Staff & Environment another busy period, with two Non a decision of the governors, who have This group continues to have a Executive Director appointments later the important responsibility of challenging agenda, addressing issues this year. appointing the Chairman and the Non- that matter to patients, public and staff Executive Directors (NEDs), and such as single sex facilities, car parking deciding their terms and conditions of Sub groups and cleanliness. The group was service. To help them in this role the The sub groups are informal groups of delighted with the opening and impact Governing Council has a Nominations the Governing Council (rather than of the new car park on Summer Lane, Committee. formal committees) and are open to all benefiting patients, public and staff The Nominations Committee governors. They are often frequently alike, which it supported throughout the interviews candidates, considers re- attended by executive and non- development. It also worked through appointments, and makes executive directors, managers, staff and the year to promote – and get – better recommendations to the Governing external speakers, to provide briefings signage on site for those patients who Council. The Committee also makes on key issues and to respond to need to come on sight for daily recommendations on the terms and governors’ questions. treatment (eg chemotherapy and conditions of service of the Chairman The structure of the sub groups has cardiology). and the NEDs, including remuneration. enabled the Governing Council to The Chairman and all of the five present develop a more proactive approach to Strategy & NEDs have gone through an its role. Governors continue to hold the Performance appointment process by the governors. Board to account and challenge them The Committee comprises the against delivery of the identified This sub-group’s key focus this year has Chairman, three public governors (one objectives in the Trust’s business plan. been to support the appointment of whom is the Lead Governor), one process of the Trust’s external auditors staff governor, and two partner (a key responsibility of the Governing governors. Stephen Wragg chairs the Patients & Access Council); gain access to the Nominations Committee. Clearly, This sub group has continued to focus performance reporting data more however, the Chairman cannot chair a on a number of key issues that affect regularly (which is shared with all meeting when his appointment or his our patients when they come to hospital Governors for information and reviewed conditions of service are being or try to access our services: from the in more detail at the group’s meetings), discussed. On those occasions the food provided to them on the wards and and continue, through its Task & Finish Chairman leaves the meeting and the in the restaurant, to the comments and Group, to drive forward the governors’ Deputy Chair or Lead Governor takes complaints registered through a range work on improving engagement with the chair. The Committee has the of routes. To extend its focus on the members. In response to the members’ assistance of the Trust’s Human latter, the group requested and now survey issued in September, the group Resources Director, and can call upon receives a copy of the monthly summary devised a series of “medicine for external support at any time, of complaints and compliments, and members” meetings, the pilots of which particularly for the appointment of a the group’s Chair regularly attended the will be held in the spring and summer new Chairman. Trust’s Complaints Review group at of 2011/12 in partnership with a cross- The Committee also establishes the which the report was scrutinised in section of the community that the process for appraisal of the Chairman, more detail. The sub group also governors represent. Play a part – become a hospital governor The NHS is undergoing its biggest As a governor, you hold the Board of Call Carol Dudley, Secretary to the change since it began 63 years ago. As Barnsley Hospital to account and have Board on 01226 435000. new government legislation comes into a say in helping to shape its future force, your local NHS will start to plans. If you want to join the people *There will be vacancies in the Autumn change. Being a hospital governor already being heard and acted on – get in 5 of the 6 public constituencies (ie

gives you a voice to help shape some in touch to find out how to stand this all constituencies except O) and in 3 ▲ of that change. Autumn*. of the 5 staff constituencies.

Barnsley Hospital NHS Foundation Trust BARNSLEYHOSPITALnews September 2011 – 19 Constituency D (continued)

David Thomas During the last seven years

it has been a privilege to ▲ ▲ ▲ represent the members and public of my community. I Partners am keen to build on what has been achieved by the hospital governors. Constituency E (continued)

Trevor Smith Born before the NHS came into being I realise that since its inception, people have enjoyed the wonderful Constituency E but essential treatments needed to enjoy life. Wishing to see the NHS Covering the electoral wards of continue but with an emphasis on modern day Darfield, Dearne North, requirements and techniques to resolve Dearne South and Wombwell present and future health problems.

Constituency O

Denis Gent I have been a governor for Covering out of area/ constituency E from the day the hospital was granted England & Wales Foundation Trust status.

Wayne Kerr I have built up some excellent relationships during my terms of office at the hospital and want to keep the hospital moving forward in a positive and productive manner. I have a varied background which Bill Joice provides me with an I am in my third term as a excellent outside governor and have been perspective. I also bring a with the Governing Council professional attitude and since its inception. Barnsley have a deep understanding is an excellent hospital and I of the doctor patient am keen to see further relationship. improvements.

20 – September 2011 BARNSLEYHOSPITALnews www.barnsleyhospital.nhs.uk Pauline Acklam M.B.E., NHS Barnsley Pauline has been involved with the NHS since 1974 initially with the CHC, then the Chair of Barnsley Family Health Services Steve Kirk, Authority, Chair of Barnsley Health Barnsley Arena Authority and a Non Executive Director of I want to be a partner South Yorkshire Strategic Health governor to help ensure that Authority. She is currently a Non the patients of Barnsley Executive Director with NHS Barnsley. She Hospital and the wider has wide involvement in the community community can make a holding a number of honorary positions meaningful contribution to including Vice-President of Voluntary Action Barnsley and Vice- the development and chair of Barnsley Premier Leisure as well as having held the post of improvement of patient Chair of Governors of Barnsley College for over seven years. services during this time of Professionally she was an assistant accountant and her skills are significant change in the mainly in board management, governance and audit. NHS.

Professor Nigel Bax, University of Sheffield A partner governor representing the University of Sheffield for whom the Harshad Kumar Patel, continued success of the Trust is of Barnsley Black and such great importance not just by Ethnic Minority Initiative providing clinical care but in helping (BBEMI) to produce tomorrow’s doctors. The Harshad is director of the University is greatly indebted to the Barnsley Black and Ethnic people of Barnsley, who at times Minority Initiative. In when they are ill, and frequently addition to representing anxious, allows its medical students BBEMI he is also able to to learn from them and also to the bring input from his role in staff of the Trust who teach our students. The provision of high education and as a governor quality education, something at which Barnsley excels, is of key at Holgate School Sports importance in ensuring the continued production of high quality College and recent service doctors both for Barnsley and the country as a whole. on the Barnsley Bench.

Kay Phillips, Sheffield Hallam University Kay is the partner governor for Sheffield Hallam University. Her academic interests are leadership and management development in health and David Brannan, social care, and the Voluntary Action development of effective Barnsley approaches to management David is the chair of learning, particularly in Voluntary Action Barnsley relation to inter-professional (VAB) a major local charity learning. Kay has a growing of the community and interest in leadership voluntary sector. He is the development which supports partner governor more integrated service representing VAB. provision (eg in relation to children’s and mental health services).

Martin Jackson, Joint Trade Union Committee I am Martin Jackson, chair of staff side and represent staff side on the Governing Council, I provide the board Jenny Platts with up to date information I am a partner governor relating to staff issues representing Barnsley within the trust and report Metropolitan Borough back to other Council and the Cabinet representatives on issues Spokesperson for Adults which have been discussed and Communities at governing council Directorate. My Electoral meetings. I am a nurse by Ward is St Helens and this is

profession and work within my fifth year as an elected ▲ the trust as a charge nurse member of Barnsley on CCU. Council.

Barnsley Hospital NHS Foundation Trust BARNSLEYHOSPITALnews September 2011 – 21 Partners (continued)

Viv Mills – Alex Whitely, Clinical Support Barnsley College I have enjoyed being a Alex is the nominated govenor for the last seven partner governor for years. I have seen the Barnsley College, helping hospital move forward and the Governing Council to be want to be involved in able to hear young people’s helping it continue to views about the sort of improve and become an services they want to see at even better hospital for the their local hospital. staff and community.

Ann O’Brien – Nursing and Midwifery The NHS has seen many changes and faced many challenges. I have always seen these as opportunities to improve both patient and staff experience. As a governor, I am able to contribute and influence how these changes impact on patients and staff. I am Staff enthusiastic and commited to delivering very high standards of patient care.

Debbie Horbury – Nursing and Midwifery I am a senior nurse committed to the care and wellbeing of our patients, staff and the community the hospital serves. I raise issues and concerns regarding all Mr Ray Raychaudhuri – these groups within the Medical and Dental Governors various forums. I I represent the Medical and am a confident member of Dental staff and endeavour the senior nursing team to address matters relevant committed to patient care. to the hospital & patients

Joyce Rhodes – Volunteers Since I started as a volunteer I have seen big changes in the hospital. I Jill Marshall – Non have knowledge of local and Clinical Staff Governor national health issues and Main role: National Institute communicate well with people at all for Health and Clinical levels from the general public to Excellence(NICE)/NHS consultants and general Litigation Authority management. I am friendly and (NHSLA) lead for the Trust. approachable and helpful. I have an I’m now into my fifth year as enthusiasm for health matters, a Governor with 18 months having previously worked in the remaining of my current NHS and now as a volunteer. term. I’m interested in Working as a volunteer for nearly 12 developing communications years – two mornings with the diabetes specialist nurses and two between the Governing afternoons with the Patient Advice and Liaison Service – I have a Council and staff. good understanding of people’s needs.

22 – September 2011 BARNSLEYHOSPITALnews www.barnsleyhospital.nhs.uk Advertiser’s Announcement Barnsley NHS Stop Smoking Service

Why put it off any longer, give your Contact the service at Eldon Street on • Keeps track of how much money you’re lifestyle a spring clean by stopping 01226 737077 or in the Out Patients saving smoking. Giving up smoking is a big Department at Barnsley Hospital • Shows how many days you’ve been decision and it might feel that there is 01226 432423. smoke free never a good time. Barnsley Stop Did you know that you can receive stop • Provides links to the local NHS Stop Smoking Service can help you make it smoking support on your mobile phone? Smoking Services easier to stop. The service is FREE, so give For those that do not have an iphone or it a try what have you got to loose. You can now receive quit smoking support on your mobile phone. If you ipod Touch, freetext the word This weeks Stop Smoking Service Top have an iphone or ipod Touch you can CALCULATOR to 64746 and receive a link Tips to help you quit: download the FREE NHS QUIT SMOKING to a smoking calculator on the mobile APP from the iTunes app store or the web. • Distract yourself NHS Smokefree Website. Contact Barnsley NHS • Drink plenty of water The NHS Quit Smoking app makes it Stop Smoking Service • Deep breaths; slowly release each one on 01226 737077. easier to stop and provides: • Do something you enjoy Website • Do something differently • Daily support and instant tips www.stopsmokingbarnsley.co.uk

Barnsley Hospital NHS Foundation Trust BARNSLEYHOSPITALnews September 2011 – 23 From left to right: Ian Boldy, Named Nurse, Safeguarding Adults George Orr, John Gothard, Colin Sharp (seated), Service User Reps Lynn Oldfield, Modern Matron Ruth Jefferson, Assistant Director Disability & Provider Services

Chiefs sign up to ‘Get It Right’

Leaders in Health and Social Care a healthcare professional can use when understand and apply the principles from organisations across they visit hospital. of mental capacity laws Barnsley have signed up to Ian Boldy, Named Nurse for ▲ Appoint a learning disability liaison Mencap’s Getting it right charter Safeguarding Adults at Barnsley nurse in our hospital(s) ▲ to show their commitment to Hospital said: “Often when people with Make sure every eligible person with ensuring that people with a learning disabilities go into hospital a learning disability can have an learning disability get the they cannot always say what is annual health check important to them – this can make ▲ Provide ongoing learning disability healthcare they have a right to. their experience of a hospital visit awareness training for all staff To mark the occasion service users frightening and causes anxiety. ▲ Listen to, respect and involve from Barnsley Learning Disability “By having an ‘All About Me’ it will families and carers Partnership Board were invited to enable our nurses and doctors to ▲ Provide practical support and receive some of the first copies of the change their approach and make information to families and carers ‘All About Me’ document which is being reasonable adjustments to fit each ▲ Provide information that is launched. individual patients needs. This will accessible for people with a learning The document, developed by the help make the hospital experience a disability Barnsley Integrated Learning Disability more positive one.” ▲ Display the Getting it right Service, NHS Barnsley and Barnsley Signing up to the charter includes principles for everyone to see Hospital NHS Foundation Trust, is a pledging to do the following: Anyone with a learning disability can healthcare passport for people with ▲ Make sure that hospital passports request an ‘All About Me’ by contacting learning disabilities that records are available and used Joanne Brown on 01226 775661 important information about them that ▲ Make sure that all our staff [email protected]

Hospital a number of times while singing and giggling! and I saw the canula my knees Michael’s growing up for different “All the staff on the wards, and started knocking but Michael experience procedures and I’ve never really in surgery, were brilliant – remained relaxed as a staff had a complaint about the especially the matron. They member stood between him and Michael Hirst, 24 from hospital or the staff. However spoke to us and explained the anesthetist – I had honestly Goldthorpe, now living in Low this time was so much better – everything at every stage, never seen him as relaxed in the Laithes Village, suffers with the whole experience was listened to Michael’s concerns hospital. Autism and a phobia of needles smooth and easy from beginning and requests and acted on them “The main thing that really which normally makes hospital to end, and on no occasion did accordingly. After theatre impressed me was the way staff visits an anxious and frightening Michael get aggravated or upset, Michael didn’t want to get off the treated and handled Michael, time for him and his mum. which is quite rare. surgical bed so the staff simply which was a concern to me now However on a visit to Barnsley “Michael gets quite impatient waited until he was happy to be that he’s an adult.” Hospital last week to have his and frustrated quickly but he moved.” Michael received his ‘All About wisdom teeth removed his was never sat waiting, even in When he was three years old Me’ document from Barnsley experience was so positive it left the pre-assessment, this made Michael developed a deep Hospital during his visit to help mum Philomena elated. She said: him much more relaxed – on the phobia of needles. ensure that future visits continue “Michael’s been to Barnsley way down to theatre he was “When we went into surgery to be positive ones.

Designed by the Arts & Graphics Team, Barnsley Chronicle. Printed by Yorkshire Web. Advertising telephone 01226 734330. 24 – September 2011 BARNSLEYHOSPITALnews www.barnsleyhospital.nhs.uk