Take Two for Flysafair

November 27 2013 I No. 2280 Southern Africa’s Travel News Weekly

TRAVEL NEWS WEEKLY TNW5934SD

NEWS Feature Agents vs suppliers Stars in travel Are you a good ‘client’? SAT launches Big 5 website You name your ‘star’ suppliers INSIDE Page 2 Page 6 Page 10 Take two for FlySafair

Chana Boucher Dave Andrew, FlySafair ceo, says: “Since the interdict was granted we LYSAFAIR is determined to have expedited our BBBEE transaction, launch a domestic LCC in SA. previously advised to the ASLC and, as FThe airline has made changes to a result, restructured our shareholding, its shareholding and reapplied for a which also addresses some of the permit to operate scheduled passenger concerns raised in the court interdict.” services, the Department of Transport He says FlySafair has reapplied for a has confirmed. new S1 licence and hopes to be heard In October, a court interdict was by the ASLC in the near future. “As granted in favour of Comair and soon as the new licence is granted, we Skywise, grounding FlySafair. North will be able to launch FlySafair.” Gauteng High Court Judge, Neil But competitor, Skywise, plans to Tuchten, ruled that there was a strong challenge the new application, says ceo chance that FlySafair had “deliberately Rodney James. “They are wholly owned concealed” information about its and a controlled subsidiary of an Irish shareholders during the application company. It’s interesting how they can process. He said the evidence change their shareholding overnight to Driving great rates! was “well nigh overwhelming” that try and satisfy the legal requirements FlySafair’s holding company, Safair, of domestic air service ownership and It’s that time of year – South Africans are booking their car hire for the had created a scheme to simulate control,” he says. Rodney says the sale Christmas holidays and looking for specials. Car Hire Brokers is offering a meeting the foreign ownership legal and disposal of a company or shares in domestic special, starting at R253 per day for a Group T, Picanto and requirements (only 25% of an airline a company, as FlySafair claims to have R353 per day for a Group B, Hyundai i20. Rates include unlimited mileage, can be foreign-owned). He also done, takes many months. “Yet they super damage and theft waiver and airport surcharges. The offer is valid criticised the way the Air Services have done it overnight. A paperwork until February 28. Surcharge may apply between December 15 and January 5. Licensing Council dealt with Comair shuffle for the creation of yet another Pictured here from Car Hire Brokers are (from left) md, Ana Jones; key and Skywise’s objections to FlySafair’s front, perhaps.” Comair was unable to account manager, Tanja du Toit; and sales manager in Gauteng, being granted a licence. respond at the time of going to print. ■ Lulu Rodrigues. Photo: Shannon Van Zyl

SAA ups frequencies into Africa Britain braces for ‘big freeze’ SAA will increase frequencies on Dar es Salaam will increase from five of its African routes and cease 12 to 13 per week; Natasha Tippel right up until February. Snow forecasts operating its own aircraft between  Effective January 12, flights for winter 2013 suggest much of the Johannesburg and Bujumbura between Johannesburg and THE UK is facing its worst winter in country will be hit by heavy wintry and Kigali. Windhoek will increase from 20 to decades, with bitter Arctic conditions downpours with no let up well into Flights that will be increased: 21 per week; forecast well into next year. next year.”  Effective December 10, flights  Effective January 13 flights Emergency travel solutions provider, Airport authorities have warned that between Johannesburg and between Johannesburg and Ndola Aero24, warns: “Winter 2013 into the severe weather conditions are likely Kinshasa are to be increased from will increase from 19 to 20 per 2014 is forecast to be ‘exceptionally to lead to disruptions at major airports. four to six per week; week; severe’ with above-average snowfall Rail operations are also expected to be  Effective December 13, flights  Effective January 14, flights and plunging temperatures. Long-range affected by heavy snowfall. between Johannesburg and To page 2 weather forecasts warn of bitter Arctic See eTNW for regular updates on this gales leading to feet-deep snowdrifts story. ■

TNW5596SD The search is on… NEWS Nominations are now contribution towards open for the much- uplifting the standards of anticipated Asata Diners the travel industry. Club Awards 2013. Nomination forms can be The awards give you – found online at www.asata- the agent – a chance to dinersclub-awards.co.za. recommend those peers Entries close on who have made a significant December 13. ■

Let’s get festive…

The festive season is approaching, giving agents the opportunity to earn more Club Red Roses during peak season. Agents can earn Roses by booking car rental with Avis. Roses can be converted into eBucks. Ho, ho, ho… is it Santa and his little helpers? From left are the Avis travel sales team: Cynthia Dicks, Bonolo Pitsoe, Gary van der Walt, Kathy Venner and Nathalie Pretorius. Photo: Shannon Van Zyl TNW5121SD

Rubes® By Leigh Rubin Letter to the Editor Do you respect your colleagues? Travel agents often have to suffer abuse from difficult clients but what about those agents who are difficult ‘clients’, making unfair demands on their wholesale partners? A tour operator employee shares her views…

T ONE stage, working and the body of the mail that  Do they train you to sell for a very large retail says Please Quote? properly? Aorganisation, we were  Is the client really always  Do they recognise you for instructed – with no exceptions sitting in front of you? Is he continued support? to the rule – that you treat a really about to pay? Agents, please consider this: tour operator with respect and  If the above is true, why are  Terms and conditions are professionalism, especially we given a 10-minute turn- carefully worded and need since the agent is asking the around time, but on following to be adhered to for various operator for assistance. up we get: “Oh sorry, haven’t reasons on quotes and Now working for a reputable got to that yet… been too invoices. and well established busy”?  Both agents and wholesalers wholesaler I am blown away at  Is it fair that consultants are in business to make what staff have to deal with on from large international money. Rules can’t be a daily basis. Here’s food for travel organisations get the broken, losses absorbed, thought, provoked by recent wholesaler to do the flights, just because it is the agent’s occurrences: insurance etc. as they “don’t second or third booking  Is it right that a retail agent have the time” but then with the operator. Is this expects a wholesaler to question the price when unreasonable? honour a quote days, and shopping around?  Quotes need to be done sometimes weeks, after On the other hand, tour within an agreed time Founding Editors: John H Marsh (1914-1996) Leona Marsh (1923-2003) quoting and invoicing, when operators recognise the frame depending on the the rate of exchange has following may be questioned: EDITORIAL requirement. Editor: Natasha Tippel [email protected] changed?  Does the tour operator  Unnecessary accusations TRAVEL NEWS WEEKLY Features Editor: Michelle Colman [email protected]  Is it acceptable for a travel always realise that the retail are harmful and www.etnw.co.za Contributors: consultant to throw a travel industry is their client? Tammy Sutherns unproductive. Published by tantrum because the terms  Does the wholesale  Travel & Trade Publishing (Pty) Ltd Hilka Birns Chana Boucher Those in the industry need Printed by Juka Printing (Pty) Ltd Dorine Reinstein Rachael Penaluna and conditions are not consultant give the to work together and support Photographer: Shannon Van Zyl adjusted just for them? consultant as much Phone: (011) 327-4062 Production Editor: Ann Braun each other to get the best  Is it right that tour operators information as possible? for the client, make money Fax: (011) 327-4094 Publisher E-mail: [email protected] Kate Nathan [email protected] have to accept emails in  Do they still protect your and get repeat business. Web: www.nowmedia.co.za capital letters with only a commission if/when a client Group Publisher Address: Now Media Centre, heading in the subject line goes to them direct? Anonymous 32 Fricker Road, Illovo Boulevard, David Marsh [email protected] Illovo, Johannesburg. ADVERTISING PO Box 55251, Northlands, Sales: [email protected] 2116, South Africa. Advertising Co-ordinator: Courtney Canham [email protected] SAA ups frequencies into Africa PRODUCTION Design Head: From page 1 Johannesburg and Bujumbura on SAA direct services Dirk Voorneveld between Johannesburg and and Kigali but will service this between Johannesburg and Subscriptions market through its recently Bujumbura and Kigali from Subs [email protected] Lusaka will increase from Annual Subscription: 19 to 20 per week. announced codeshare partner December 8 onwards will be RSA R560.00 SADC R620.00 Foreign R830.00 From December 7, SAA RwandAir. re-accommodated via SAA’s Domestic readers may receive up to 10 copies per will no longer operate Customers already holding airline partners in line with the subscription to one address its own aircraft between ticketed reservations Iata conditions of carriage. ■

2 n Wednesday November 27 2013 QUICK READ FOR DECISION-MAKERS TNW9419SD NEWS

Directors of AfricaStay, Diana Sandu and Marian Sandu, have acquired African Encounters. Photo: Shannon Van Zyl AfricaStay acquires African Encounters

Tammy Sutherns relationships in the region. African Encounters, with its established FRICASTAY has acquired African networks in Seychelles, can assist Encounters and, due to the AfricaStay with development in Asimilar nature and business the area, says md of AfricaStay, models of the two companies, they will Marian Sandu. be consolidating their resources and “It puts us in a better position to purchasing power to offer travel agents service agents as it gives us better better prices and more availability on negotiating power and we are able to destinations. provide more business to hotels and Operations, logistics, offices, contact thus get better rates. We will also numbers and staff structure of the two have more resources to deal with companies will remain the same. agents,” says Marian. The acquisition will allow the He adds that the two companies businesses to expand. For example, have built important relationships in AfricaStay, which has strong the travel trade and they intend to not relationships in Mozambique, can only maintain these but to build on assist African Encounters to build them. ■ Around the world in 21 days

Natasha Tippel year and booking in advance is crucial. AUSTRALIAN tour Currently, Captain’s operator, Captain’s Choice Choice is marketing ‘Journeys by Private Jet’, its ‘Around the World’ is now being marketed package, which and sold in South Africa departs March 3, through Development 2015. The 21-day tour Promotions. starts and ends in The exclusive product London and stops in offers high-end clients Mexico, Brazil, Easter various all-inclusive Island, Tahiti, Australia, packages on a private Cambodia, India and charter for international Tanzania. Packages tours across the globe. start from AU$60 990 Guests are taken on a Gary Bartelings (R580 485) and Boeing 767 to destinations include twin-share around the world, with direct flights, flying by private B767 (London to speedy customs and immigration London). The tour has capacity for 92 arrangements, special luggage passengers. The single supplement is handling and extra allowances, luxury AUS$5 990 (R57 000). accommodation, guided tours and “This is not a cheap product but it personalised service. offers massive value-for-money,” Gary “We take people to exotic, hard-to- says. “Captain’s Choice takes care reach destinations in ultimate comfort of everything; it takes the hassle out and luxury,” says gm of marketing, of travel. It is fully inclusive. Guests Gary Bartelings. don’t have to pay taxes or tips. There The charter flights operate once a are lots of little extras.” ■ TNW9420SD

4 n Wednesday November 27 2013 QUICK READ FOR DECISION-MAKERS TNW5814SD TNW5814SD ing you the latest news in domestic tourism l Centre br SA Trave W and ker! TN is lek Local Sha’p-sha’p: (Sharp-sharp) (a) A South African term used to express our good health and well being.

SA Tourism unveils Big Five website New app from Cape OUTH African Tourism has launched a new Point Route Swebsite with informative LOCAL destination planning and research content about the Big Five. marketing organisation before they arrive in the Information, photographs, Cape Point has teamed Cape, or for search and videos and interactive games up with travel technology discovery once they’ve let visitors experience these innovator Tourism Radio arrived,” says Cape Point remarkable animals online. to produce an all-in- Route marketing manager, Tara Turkington, ceo of Flow one mobile travel guide Sally Grierson. Communications, the company specifically for visitors to The Cape Point Route responsible for the site, says: the Cape Peninsula. travel guide app features “The intention was to inspire “Cape Point Route comprehensive info those who have never seen SA Tourism’s new website allows users to share has long been a trusted about more than 80 these beasts to come to information on social media. name when it comes to points of interest around South Africa and see them, information about where the Cape Peninsula. and for those who have seen Facebook, Twitter and Google+. The site has a to go, what to do, where These include top- them, to come back and see High-resolution postcards can comprehensive booking to stay and where to eat class restaurants and them again and again.” also be emailed to friends feature, from flights and around ‘Cape Town’s accommodation facilities, The website was designed and relatives using the ‘Send accommodation to Big Five Playground’. Through our activities and a host with desktop and tablet a Postcard’ feature, and high- viewing options. A detailed new app, we’re hoping to of cultural and historic devices in mind, while social resolution wallpaper can be map provides information on provide visitors with an attractions. media integration allows users downloaded for any desktop or the parks where the Big Five easy way to access this The app can be to share the information on tablet device. can be found. information on the fly, downloaded on to an whether it’s for holiday Android or iPhone. New W Cape tour from Springbok Atlas SPRINGBOK Atlas Tours and Oudtshoorn and Tsitsikamma. The tour operator says the Mount Grace rejoins Safaris has introduced a Guests will participate in Garden Route Discovered tour four-day tour of the Garden activities including wine was designed in recognition of African Pride Hotels Route from Cape Town to Port tasting, a local farm school a growing demand from guests Elizabeth. interaction, a tour of the Cango wanting to contribute to a AFRICAN Pride Hotels has African Pride, Andrew It includes overnight stays Caves, a ‘Meerkat tour’ and a sustainable future of the areas announced the addition of Rogers, ceo HPF, says in the Cape Winelands, tour of a foliage export farm. they visit. Mount Grace Country previously the group had a House and Spa to its franchise agreement but it portfolio, with effect from has now also entered into Tarn Country House under new ownership December 1. a management agreement In January this year the with Protea. SHANNON Rombi has taken long-term plans to erect a six double suites and two Hospitality Property Fund- He adds that the property over ownership of Tarn Country beauty spa on the property twin suites and 20 delegates owned property announced will accommodate the House in The Crags outside next year and the reception can be accommodated for it would part ways with and family leisure market by Plettenberg Bay, Western Cape, area will be converted into a conferencing. African Pride Hotels after a allowing children access. and Cornelle Naude will be the chapel. The website has been five-year partnership. Previously no children property’s onsite manager. The property can redesigned and features live Commenting on the under the age of 12 were Shannon said there were accommodate 16 guests in accommodation availability. decision to return to allowed. ■ LET YOUR BUSINESS TAKE OFF No matter whether you’re a team of one or of twenty, making us a part of your team will take you to that next level. Our Centralised Ticketing Service provides you with: • Round the clock ticketing capability • 24/7 support • Refund processing • ADM / ACM advice • Accessibility from any geographic location • Preferred supplier rates • Multiple GDS platforms

We’ll negotiate the best deals available on your behalf, whilst you enjoy one of the most favourable incentive pay-out structures. If you want the assistance of a travel consortium that is going places, call South African Travel Centre now, and let us tell you how we can help your business take off. [email protected] www.satravelcentre.com 011 616 7956 Taking you further. Bringing you closer. TNW6808

6 n Wednesday November 27 2013 QUICK READ FOR DECISION-MAKERS TNW9418SD Helping our guests to give

City Lodgers join representatives from the Cancer Association of South Africa, the Hospice Palliative Care Association (HOSPICE) and Food & Trees for Africa around the pool at City Lodge Hotel Fourways on November 12 – it was a special Bester wins best occasion as City Lodge dished out R241 000 to the three organisations hotelier award from its Cuppa for CANSA campaign at Pete’s Greet Road Lodges and the two charity selection It’s almost the end of the year ……. Again! I’m Morné Bester, GM of City Lodge Hotel options for online convinced the years are getting shorter! Lynnwood, was the bookers via the group’s For us in the City Lodge Hotel group it has been winner of this year’s website. another year of frenetic activity and great relationship City Lodge Hotel building with you good folks in the travel industry and group Hotelier of the with our other service providers – and of course those Year Award, which was presented at extremely important people, our guests. the group’s 25th As the silly season hits us, it’s worth looking back Leadership Conference on some highlights of the year, which for us include: held at Mabula Lodge the opening of Town Lodge Gaborone in Botswana, in September. the start of City Lodge Hotel Waterfall City, our brand This year’s conference focused refreshment roll-out, the launch of a new TV advertising on “knowing yourself”. campaign, our great showing in the inaugural Lilizela Other awards included Trick or treat? Imvelo Responsible Tourism Awards, and being chosen the Business Driver as a finalist in the Eskom ETA (energy saving) awards. of the Year Award Morné receiving his award from To all of you in this fabulous, but sometimes crazy (Anton Rademeyer, GM Clifford Ross, the City Lodge Hotel Town Lodge Sandton), Group’s chief executive. industry of ours, have a safe, relaxing and fun festive Halloween was celebrated the Tip-top Loving and season. Take some time off to charge your batteries for in style at Courtyard Hotel Clean Award (City Lodge Hotel Sandton, Morningside), Sandton on Thursday, what will hopefully be an awesome 2014. the People Caring for People Award (Lizelle Henze, GM October 31. Road Lodge Umhlanga) and the ERO Sustainable Energy Travel industry stalwarts and Peter Award (City Lodge Hotel GrandWest). City Lodge service providers, staff and guests enjoyed the weird but wonderful evening. First sods turned for City Lodge Hotel Waterfall City Don’t these two (Danie le Roux, GM City Lodge Hotel Sandton, It is three years since the City Katherine Street and Riette le Roux, Lodge Hotel Group opened a new from Cummings Engineering) hotel in SA, but we’re developing look dressed to “kill”. As for the locally again with the first sods other two (far right), they are so camouflaged we’re not sure who turned in early October for City they are or if they are even “real” Lodge Hotel Waterfall City, a 150- people? room hotel in one of the most important new development nodes in the country. How many rooms will the new City Scheduled to open towards the end of 2014, this new addition to ComPeTiTion Lodge Hotel Waterfall City comprise? the City Lodge Hotel Group family will be ideal for business and Send your answers to: [email protected] Entries close on 30 November 2013 leisure travellers needing quality and convenient accommodation between Johannesburg and An artist’s impression of City Lodge Hotel Waterfall City Pretoria. Watch this space for further details about this exciting new City Lodge Hotel Group Chairman Bulelani Ngcuka and Chief hotel! executive Clifford Ross turning the first sods

TNW6947 Helping our guests to give

TNW6947 Stars in travel Making clients’ travel plans become a reality is often not just the responsibility of travel consultants but also the suppliers they work with. TNW asked agents to write to us and nominate their ‘star supplier’. Here are the top 20 (in no particular order)…

Charne Williams: Heather Raaths: Royal Orchid Holidays The Holiday Factory “She is very patient with all questions and a pleasure to deal with as she is very quick “There are so many fabulous things I can with her response. She is always willing to offer say about Heather. From her bubbly, friendly advice on anything that can make a difference personality on the phone to her ability to give to my clients’ dream holiday!” – me the best options available for my clients, Charlane Campbell, Cape Gate Flight Centre even my most difficult ones. I have not been disappointed once with her « How long have you been in the industry? service. We need more Heather Raaths in this industry!” – Three years. Kirsty de Caires, FNB eBucks « Why travel? I love travel and sales – this is the only job where I can do both and « How long have you been in the industry? Two years. I get to sit at the same desk and travel the world in a single day. « Why travel? I love to travel and experience different cultures and adventures. « What is your secret to success? Be 100% honest at all times, whether it’s telling I thrive on the opportunity to be able to turn people’s dreams into a reality. an agent the downside of a resort or telling a client what commission you earn. « What is your secret to success? Be determined, focused, driven and positive. People appreciate honesty. Believe in yourself and your company.

Phindile Mthimunye: Merle Hagens: SWISS Airlink “Apart from being extremely efficient, Merle is always pleasant to deal with. I can hear her compassion and willingness to “Phindile is cheerful and always willing to be of assistance. Sometimes I just feel like phoning her assist and go the extra mile.” – Bev Leherb, to be cheered up and to be reassured that there are still XL Sandown Travel suppliers who care and who will come up with suggestions, « How long have you been in the industry? recommendations and reassurances.” – Six years. Bev Knott, Travel Connections « Why travel? The airline industry is exciting and « How long have you been in the industry? 42 years. challenging. I thrive on the fact that I am in contact « Why travel? I absolutely love helping first-time travellers with people from all over the world, gaining knowledge about with their overseas plans. I get excited thinking about their countries. how much they will enjoy their trip and wish I could « What is your secret to success? Always give my best in any situation. go along to experience it with them! « What is your secret to success? I always try to place myself in the other person’s shoes and give them Enid Sinequan: SAA the assistance that I would like to get. “I had a drama one Saturday and Enid answered my call while watching her son play rugby. She has even answered her phone after 6pm on a Friday evening – what sales rep does that?” – Janet van Tubbergh, Kholofelo Mmola: Qantas Sure Giltedge Travel “Kholofelo is always on top form. She « How long have you been in the industry? 21 years. replies within 10 minutes of your « Why travel? I love travelling and enjoy interacting with people. request and always gives you exactly Needs and personalities vary from agent to agent. what you have asked for so there « What is your secret to success? Treat everyone the way is no back and forth regarding clarification.” – you would like to be treated, don’t take things personally, Diane Acton, XL Absolut Travel be honest, and give feedback. Also, having the best « How long have you been in the industry? sales co-coordinator, CTO office staff and colleagues Eight years as back-up. « Why travel? It’s challenging. I get a sense of excitement and satisfaction when I have assisted someone and they are happy with my service. Also, getting recognition for a job well done is always Felicity Ngoye: appreciated. Singapore Airlines « What is your secret to success? You must have passion! Always work well with others and continuously keep up to date on the product that “I made a booking in November 2012 with SQ you are selling. and my client requested a stopover. The booking kept being cancelled in the GDS and this was one very difficult client who had me in tears each time he came to my office. I phoned SQ and spoke to Felicity who Yolanda Williams: Delta calmed me down. She took the details of the stopover, booked it on her side, confirmed it and emailed me “I nominate Yolanda for her excellent customer care the confirmation. For me this is not only a contact but a friendship that and speedy reply to any issues.” – established over the phone.” – Charmaine Lombard, XL Travel Today Heather Jensen, XL Sandown Travel « How long have you been in the industry? 10 years. « How long have you been in the industry? 22 years. « Why travel? I have a passion for travel and a commitment to helping « Why travel? I wanted a career I would enjoy, that my clients. would keep me interested and give me lasting « What is your secret to success? The will to always assist effectively memories, which travel has. and efficiently. « What is your secret to success? Never say never and always try to make a plan.

10 n Wednesday November 27 2013 QUICK READ FOR DECISION-MAKERS Pixie Lévesque: TIC Nadia Gokul: “What I love about Pixie is her hands-on approach at The Holiday Factory all levels. I feel safe with her as her advice is not flippant but always comprehensive and “Nadia is the main reason I use The Holiday well researched. This kind of service is a Factory. The smallest request is of utmost dying art, sadly, as it is so badly needed.” – importance to her. She helped me with a Sue Le Marquand, Travelwise. demanding client’s honeymoon. The client has « How long have you been in the industry? now come back for more!” – Suzan Wilson, 15 years. Travel Latitude « Why travel? It’s satisfying to help consultants « How long have you been in the industry? and teach them about the importance of travel Eight years. insurance. « Why travel? It was my dream to travel around the world and meet and learn « What is your secret to success? I am passionate about the importance of travel about people from different cultures and backgrounds. insurance. I have seen the assistance in action. You cannot travel without it. « What is your secret to success? To keep my eye on the goal no matter what is happening around me. Tracy Mentzel: SAA Shelley Brinkman: “No matter how big or small the problem, Tracy goes out of her way to assist The Holiday Factory you and find a solution. She is not even our dedicated representative in our region. She is based in the Eastern Cape and looks after agents based in “Shelley always does her best to make my job easy to convince Johannesburg.” – Helga Wenning, Rickshaw Fulela Travel Services clients to book a holiday. I would rather phone and hold to « How long have you been in the industry? 32 years. speak to her than get immediate assistance from someone « Why travel? I started in travel because it sounded else.” – Jacqui Nortier, Amazing Holidays so glamorous. I waitressed with some consultants « How long have you been in the industry? Five and a half years. while at school, constantly in awe. Listening to their « Why travel? I have always been interested in other countries stories, I just knew I had to join the industry. and their cultures so thought the best way to learn more « What is your secret to success? If you understand and hopefully see more would be in the travel industry. the problem, the solution isn’t tough. Don’t take it « What is your secret to success? Being positive, personally. Understand that you, as a supplier, are confident and enjoying the products that we offer. only as good as your last favour. The customer is not always right but he is always the customer. Tamzin McInnes: The Holiday Factory Juan-Nielle van Niekerk: Thompsons Holidays “I requested a quote from Tamzin for clients going to Mauritius, which she “Juan has been a star in organising travel sent promptly and with all sorts of for me. He has gone out of his way to assist tips for my clients. A few days later she with my very demanding VIP clients. Thanks to came through to me, advising that there were him my reputation is up there with the best.” – other properties in Mauritius that were offering Nicky Rademeyer, specials at better rates than her previous quote and HRG Rennies Travel Sandton SDC immediately sent them to me.” – Lynn Morris, « How long have you been in the industry? Club Corporate Travel 20 months. « How long have you been in the industry? One and a half years. « Why travel? To know you make it possible « Why travel? I love travelling and seeing the world so I love being able to for clients to have a super fantastic help others turn their dream holiday into reality. breakaway you can’t help but smile, and that « What is your secret to success? Good organisation, going the extra mile for makes me love what I do even more! agents and giving them the best service I possibly can. « What is your secret to success? You need to be patient and always have a positive attitude. Smile and take on every day as if it is a new day!

Tshepo Skhosana: Airlink “Tshepo is an absolute pleasure to deal with. He is helpful, patient, courteous « Why travel? I enjoy new challenges – a true gentleman always. We should all aspire to be like him!” – Jenny Voigt, and finding a winning solution for them! The Travel Chain « What is your secret to success? Discipline and « How long have you been in the industry? 13 years. willingness – where there is a will there is a way.

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QUICK READ FOR busiest people Wednesday November 27 2013 n 11 Stars Ravi-Lee Triegaardt: in travel Thompsons Holidays “Ravi is absolutely passionate about what Michelle van Wyk: Qantas she does. She gives me complex itineraries with great attention to detail and always seems “Michelle will even help on weekends. She offered to keep her to know just what I want, all done in a short phone on for me on a Sunday in case passengers had a problem turnaround time.” – Vanessa Frankal, Vtravel at the airport.” – Janet van Tubbergh, « How long have you been in the industry? 10 years. Sure Giltedge Travel « Why travel? With my favourite subject at school « How long have you been in the being geography and my father owning a touring industry? 21 years. company, I believe it was probably meant to be that « Why travel? My father was in the I joined travel. aviation industry and I used to do « What is your secret to success? I try and see things from the client’s point of view work for him during the holidays, and think out of the box as much as possible. so when I had to enter the job market, it made sense to start off in the industry where I had some experience while looking for the Janique Barbosa: ‘perfect marketing job’. « What is your secret to Thompsons Holidays success? Know your product and always at “She is always willing to go the extra mile for least try to help! anyone. ‘No’ is not part of her vocabulary.” – Terry Annandale, Thompsons Travel « How long have you been in the industry? 10 years. « Why travel? You may not get a high salary but the perks of the job are great. I have seen places that the ordinary person would not have seen and experienced. « What is your secret to success? I always strive to do my best and respect the people who phone us to book holidays for their clients.

Willie Van Eeden: SAA “Willie is one of the few ‘airline peeps’ who is able to get things moving along and done. It is really comforting to know that there is still someone out there who we can trust to help out as best they can.” – Jessica Kantola, Pentravel « How long have you been in the industry? 38 years. « Why travel? I always wanted to be a pilot and fly but with my eyesight this wasn’t an option so I chose to work for the airline and be associated with flying and travel. There is never a dull moment in my day. « What is your secret to success? Deliver what you promise and never promise what you can’t give. Be available, empathetic and understanding.

TNW9407SD Sheila Ramjee: Travel Vision “Sheila is quick to respond, make suggestions and tailor- make quotes. She goes out of her way to offer alternatives and excellent service.” – Charlene Ballard, Inspirations Travel & Tours « How long have you been in the industry? Too long! « Why travel? Both my sisters were employed in the travel industry and it seemed an interesting career to follow. When I went for my first interview I got the job, so I guess it was meant to be. « What is your secret to success? It is imperative to be 100% accurate and it is essential to re-check details constantly. ■

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12 n Wednesday November 27 2013 QUICK READ FOR DECISION-MAKERS NEWS Cresta set to grow SADC portfolio

Tammy Sutherns Vic Falls is a must.” Glenn says there was a gap RESTA Hotels plans to in the market for a mid-market grow its presence in hotel in Victoria Falls and, with CSADC countries and will the government incentives for be looking for opportunities hotels during UNWTO, it was in Zambia, Mozambique and the perfect time to move into Tanzania. the area. Hello Alaska! “Our plan is to roll out Cresta Hotels took up across the SADC, specialising a lease agreement from Travel Vision has introduced Alaska training workshops for the first time in South Africa. in what we do, which is the Sprayview Hotel’s long- They were held in in Johannesburg, Pretoria, East London, Port Elizabeth, Durban and three-star, mid-level business time owners and the hotel Cape Town. Sarah Whiteside, Travel Vision’s sales and marketing manager, said the hotel,” says Glenn Stuchbury, underwent a US$1,5m operator had noticed a growing demand for the destination in the last 18 months. Cresta Hotels ceo. (R15,2m) refurbishment. It Pictured here, at the Johannesburg function, are (from left): Dalene Nel (Delta Air Lines), The group currently now features a conference Refiloe Makhetha (Travel Vision), Tracey Krog (Cruises International), Liz Powrie, Sure operates hotels in Botswana, venue for 80 guests, a Penzance Travel and Lydia Norval (SATC Reynolds Travel). Photo: Shannon Van Zyl Zambia and Zimbabwe, with smaller boardroom for 12 the opening of the Cresta guests as well 65 bedrooms, Sprayview in Victoria Falls in a restaurant, two bars, a August timed to coincide with swimming pool and a garden Save the date: Travel Counsellors 2014 the 20th general assembly of site. The hotel is 1,4km from the UNWTO. the Falls. Its target market TRAVEL Counsellors’ South Mladen Lukic, says: “We are a line-up of keynote speakers “One doesn’t need a reason is a combination of leisure African National Conference looking forward to our next and a Gala Awards Dinner to invest in Victoria Falls and conference visitors from will take place from May 30 year’s conference. It is always where top Travel Counsellors because it’s one of Africa’s Zimbabwe, the SADC region to June 1. the highlight of the Travel will be recognised in various most iconic destinations,” and abroad. The location is being kept Counsellors’ calendar and we categories, as well as Glenn says. “We now have one of the under wraps and will be are excited to have our TC individual Travel Counsellors “For a group of hotels that is better products in the area revealed through a series of partners or spouses join.” for their single biggest serious about being in Africa, at an extremely competitive ‘teaser puzzle’ mailers. The conference programme achievement during the particularly southern Africa, price,” Glenn says. ■ Travel Counsellors director, includes a supplier pow-wow, year. ■

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QUICK READ FOR busiest people Wednesday November 27 2013 n 13 COMMUNITYNEWS Births, deaths, marriages, promotions – we want to know! Please fax or e-mail TNW’s Tammy Sutherns, at [email protected] or (011) 327 4094. Club Travel voted Africa’s Beachcomber’s been busy… leading travel agency CLUB Travel South Africa was named Africa’s Leading Travel Agency for a seventh year at the 20th annual World Travel Awards Africa Gala Ceremony, held at the Safari Park Hotel & Casino in Nairobi on October 16. The awards are determined by votes received from travel and tourism professionals worldwide. Club Travel was also nominated in the ‘World’s Leading Travel Agency’ category. Beachcomber Tours recently celebrated its top consultants at an awards Fellow nominees in Africa’s ceremony held at the Munro Boutique Hotel in Johannesburg. Pictured here Leading Travel Agency category is Marion Schoeman of XL Embassy (middle), who accepted the Prestigious included Flight Centre South Africa, Top Groups Award for 2013. Celebrating with Marion are Enid Maullin and FlightSite South Africa, Kuoni Graham Cooke (left), president and Terry Munro of Beachcomber. Travel South Africa, Sure Giltedge founder of World Travel Awards, Corporate Travel South Africa, Sure presents the award for Africa’s Travel South Africa, Thomas Cook Leading Travel Agency to Jeremy Egypt and Travel Counsellors Heathcote, national business South Africa. development manager, Club Travel. Industry digs deep for charity THE Cape travel industry dug deep for good causes during the Ten agents recently enjoyed an educational at Beachcomber’s Sainte Anne 9th annual Travel Industry Charity Resort & Spa in the Seychelles. They enjoyed four days of sun, cocktails and Event (TICE), held amidst a carnival snorkelling with a bit of trekking and yoga in between. Seen here soaking atmosphere at Ratanga Junction. up the rays are (from left): Allison MacNaughton (Pentravel East Gate), Money was raised from auctioning Nadine van Zyl (Pentravel Centurion), Kirsty Fourie (Travel Connections) and local and overseas holidays and Lindsay Roberts (Air Seychelles). the sale of raffle tickets. The beneficiaries are the Chipembere Rhino Foundation, which helps in the fight agains poaching; and Rock Girl, a Cape Town charity providing safe places for women and children from disadvantaged backgrounds.

Feather boas, masks, drums and traditional dancers marked the event. Offering their support are Sandy Pretorius (left) and Leigh Kotze, both from HWT Steenberg. Photo: Hilka Birns

The brand-new 2014 Beachcomber calendars were delivered with Christmas To advertise on this page cheer to Flight Centre Menlyn Park 2. Pictured here, from left, are: Peter Nazar and Tanya Viljoen of Beachcomber with Candice Moir and Esmari email [email protected] Buys of Flight Centre.

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14 n Wednesday November 27 2013 QUICK READ FOR DECISION-MAKERS COMMUNITYNEWS JOBS Births, deaths, marriages, promotions – we want to know! Please fax or e-mail TNW’s Tammy Sutherns, at [email protected] or (011) 327 4094. Appointments Death ■ Stacey Pick of the week Marks has Brian Davidson, group sales years. He developed his brought to you by been appointed and marketing director of career at some of South product Legacy Hotels and Resorts, Africa’s leading hotel development died on November 19 after establishments including manager for a long illness. He was the Sun City Entertainment Senior Sales Executive – Sandton Africa Stay. 57 and leaves his wife Centre, the Elangeni Hotel, Travel Connections Key Account Management/New Business Development, travel qualification & minimum 3 years’ Brenda and his children, the Drakensberg Sun, the experience. IT & Excel literate and assist with contract negotiations. Sales experience beneficial. ■ Valter Ross and Ailsa. Brian was Centurion Lake Hotel and Salary negotiable on experience. Manhiça has the face of Legacy Hotels most recently at Legacy Contact: [email protected] PA, Admin Assistant & Client Liaison – CPT been appointed and Resorts sales and Hotels & Resorts head Cruise Options the new area marketing division for many office in Rivonia. Cruise specialist in CPT requires, well organised, self-motivated, solutions driven, reliable person with initiative & excellent attention to detail. manager in Contact: [email protected] South Africa Debtors Clerk – Cape Town CBD Club Travel for LAM Payment of accounts, maintain a cash flow whilst exceeding client’s expectations. Knowledge of invoicing, running daily Mozambique reports and journals. Promote company brand. Did you know Contact: [email protected] Airlines. Valter Credit Card Controller – CPT CBD has worked for the company Club Travel The Table Bay Hotel Ideal for college leavers! Assist ticketing office with credit card authorisations, must be accurate, able to work under as a manager in various pressure & certified in one GDS. departments including Contact: [email protected] customer care, marketing was opened in May 1997 Top senior consultant – Illovo, Sandton. Rennies Travel and the frequent flyer Extensive knowledge on international travel is required. Excellent customer skills required. Start date 1 January 2014. programme. In his new role, by none other than Contact: [email protected] he will be growing brand Senior Project Manager – CPT awareness in South Africa Quantex Recruitment Group iconic former South African Dynamic, pro-active individual required to join team of MICE consultants. Candidate has knowledge of MICE industry, and working closely with adaptable, well presented and confident. the trade. Contact: [email protected] president, Nelson Mandela? Inbound Groups Fundi – CPT Quantex Recruitment Group ■ Pentravel Love groups consulting? Able to drive & direct a small team? Prefer the high end market? Southern Africa & luxury group knowledge & experience essential. has appointed Contact: [email protected] new land Senior Italian Tour Consultant – Johannesburg North product Professional Career Services 4-5 years’ experience in the travel & tourism industry at a senior level. Tour plan knowledge. manager, Vicky R15000-R20000 ctc. Steinhardt. Contact: [email protected]

Vicky has TNW6948 Trainer (Travel Industry) – Cape Town Professional Career Services worked both Travel industry and knowledge experience essential. Qualified Assessor & moderator. Inductions, systems, mentorship, soft skills etc. Tour operator. in a sales Contact: [email protected] environment and within the Travel Advisor – Gauteng/Cape/KZN marketing and land product Pentravel Write your own salary cheque and develop an exciting, and rewarding career, working for Pentravel. departments at Pentravel for Package includes incentives, ed allowances, medical aid and more. over seven years. Natalia Contact: [email protected] , previously marketing Product / Marketing Coordinator – Randburg Rosa EVRST Business Solutions and land product manager, FIT/GROUPS CONSULTANT SENIOR CORPORATE CONSULTANT - Marketing diploma. Marketing experience within the Travel Industry. Manage advertising, budgets and reports. Salary: INBOUND - JHB North PTA/Sandton/PMB R25 000+. will now focus on marketing. French or Italian (Read, speak, write) 7+ yrs exp. handling corporate/ Contact: [email protected] SA Citizen/Perm Resident government Travel. Team Leader – Johannesburg ■ Salary: R15 000 - R18 000 ctc. Jean Galileo. AA candidates. Infusion Consulting Tom Bouwer Salary: R15 000 - R18 000 CTC. Nono Team Leader – full function Corporate Travel Consulting and People Management – good knowledge of Amadeus has been BEE TEAM LEADER - JHB North R highly neg / Avail: ASAP appointed Corporate Travel FIT TOUR CONSULTANT - CPT CBD Contact: [email protected] Galileo/Amadeus Inbound Tour Operator Senior Corporate Consultants – JNB, DUR, CPT, PTA cfo of South Salary: R18 000 - R25 000 ctc. Jean 4+ yrs exp. Infusion Consulting African Salary: R 10 000 neg. Candice Top Seniors (6+ years) – Corporate Travel Consulting. Galileo/Amadeus: R 18-24KPM CTC neg. depending on experience. Avail ASAP Tourism. After SENIOR CONSULTANT - Contact: [email protected] Craighall Park SENIOR CONFERENCE/EVENTS 38 years’ 7+ yrs exp. in retail Travel handling CO-ORDINATOR - CPT North Senior Corporate Consultant – Johannesburg corporate travel. Corporate & Government Corporate Traveller experience in 2/3 Years senior consulting experience, matric or relevant degree/diploma, international travel experience. Basic, public financial Stable track record. Amadeus, 4+ yrs exp. commission, medical & provident. Galileo experience essential. Galileo. Galileo & Quicktrav Contact: [email protected] management in a number Salary: R20 000 CTC. Nono Salary: R 11 000 neg. Candice Travel Expert – Johannesburg of national government Flight Centre 2 Years Sales/Customer service. Matric or relevant degree/diploma, international travel experience. Basic, commission, departments, Tom joins E mail: [email protected] | [email protected] | [email protected] medical aid and provident fund. South African Tourism from Web: www.pcs-sa.co.za Contact: [email protected] the South African National TNW6937 Senior Account Manager – Cape Town Lee Botti & Associates Biodiversity Institute South. Creative guru required to cater to international corporate clientele. Amadeus. Salary R25 000. where he was the cfo. In Contact: [email protected] his role as South African Senior Consultant – Pietermartizburg Lee Botti & Associates Tourism’s cfo, his key focus Leading corporate retail agency seeks senior to liaise with busy government accounts. Galileo essential. includes delivering effective Contact: [email protected] and efficient financial Res Consultant – Rosebank, Johannesburg Top jobs in Gauteng this week: JA Travel Personnel management in SA Tourism’s R 10K + Comm. Sales Exec Contact: [email protected] key markets. Enjoy combination of new business & servicing of existing corporates. Professional, well-est TMC will reward your track record. Dynamic team! Competitive offer. Res Consultant – Chiappini Square, Cape Town JA Travel Personnel ■ Michelle East Africa Specialist R 10K + Comm. Contact: [email protected] Bingham has Flaunt your top product knowledge & join this progressive, close knit team. Thrive on designing tailormade FIT’s? This is the job you’ve been waiting for! Highly neg offer. Rates Administrator – Sandton been appointed Equity Connections sales manager Top Interm/Senior Cons Load rates, company terms and conditions and update all property and product information. Assist teams with West Rand. Deal with corp & leisure travel arrangements rate-related queries. Must be a numbers expert. for corporate for well-est agent. Lovely working environ & personalised team. Contact: [email protected] at the Sandton Strong Galileo & Quicktrav skills req. Sales Executive – Gauteng, North To R16 000 + incentives. Equity Connections Convention Look after clients and source, identify and call on prospect New Business. Be able to handle presentations and Centre. Michelle has Rates Administrator have sound retail travel knowledge. Opp to join leading inbound operator! Boast your 3 yrs rates exp Contact: [email protected] extensive knowledge TNW6950 & strong Tourplan skills to join this high flying team! and experience in the To R10 000 ctc These adverts were selected from the vacancy hospitality industry covering Tel Tracey: 011 452-0204 / 076 993 7945 section of www.travelinfo.co.za for more details the majority of hospitality [email protected] contact [email protected] disciplines. TNW6949

QUICK READ FOR busiest people Wednesday November 27 2013 n 15 TNW NEWS What’s the deal with Avios?

Rachael Penaluna with the booking, you’ve lost possible, be flexible on dates situation is that Bronze, Silver what you were offered.” of travel.” and Gold Executive Club VIOS is a nightmare. Paola Kaltenbrun of SA “ Agents have also complained members can use third-party Hardly any availability, no Kaltravel Travel Centre, says that taxes are exorbitantly credit cards. We hope to Apossibility to waitlist, no there is no option to waitlist high so it is often cheaper just announce soon that we’ll be service on the weekends or at either. “This means the agent to pay for the whole ticket by able to extend this facility to the airport…” must phone Avios constantly using another carrier. Blue members.” These are just some of the to check availability.” On international flights, Other travel agents have gripes from Debbie Venter, Avios head of marketing for normal taxes apply, says complained that there is senior travel specialist at SATC South Africa, Rahul Patel, Rahul. “There are no additional no after-hours service with Travel Dimensions, and she’s acknowledges this: “Available taxes on an Avios ticket the Avios Travel Rewards not alone. seats need to be booked compared with a regular ticket Programme. Rahul confirms TNW asked agents what then and there.” He adds that paid with cash or credit card,” that there is a customer call frustrations they were availability can be checked on he says. centre, which is available experiencing with the loyalty the Avios website. “There is On SA domestic and regional seven days a week and during programme, and we were a ‘flight search tool’. As soon flights, Comair passengers can public holidays but it is not inundated with emails as seats become available take advantage of BA’s Reward 24/7. The SA customer call complaining about lack of they show up in the system. Flight Saver programme, which centre number is 0860 0 availability, high taxes on Agents are welcome to call allows passengers to pay for 28467. Should someone call tickets, complicated processes our agents but they can also their flights with Avios points outside the core business Rahul Patel, Avios and other issues. keep checking for seats on the plus a flat fee of R700. This hours (Monday-Friday: 08h00- One consultant, who would website and avoid being on the will be fewer Avios seats includes taxes, fees and 18h30. Saturday, Sunday and prefer to remain anonymous, phone constantly.” available. If it is not full, more carrier charges. public holidays: 09h00-13h00), says it is almost impossible to Offering an explanation on Avios seats will be available. Another complaint is that they will be given another use Avios rewards for clients. the lack of availability of seats, Seat availability figures British Airways does not number to dial to put them She says seats are scarcely Rahul says the programme fluctuate based on commercial accept third-party credit cards. through to the emergency available and, if you can get runs on load factors. “The demand. The number of When booking Avios tickets, travel team based in the UK, one, you’re unable to book or airline does not allocate a redemption seats available travel agents have to be who can assist, he says. hold it. “By the time the client specific number of seats per can change over a 12-month nominated or signed in as has confirmed they’re happy flight. If the flight is full there period. There are millions of the client. Therefore, they will Where can you collect redemption seats available need the client’s permission to Avios? across the British Airways access the account. Third-party BA and Iberia flights on all network worldwide,” he says. credit cards can be used when routes brought to you by “Globally there are over calling the Avios call centre but Avis Car rental 5,9 million members actively not for an online booking. Pick n Pay collecting Avios. As with all Rahul says the British BP fuel FFPs, members should book Airways’ Executive Club policy Avios Credit Card eTNW and TRAVELINFO redemption flights as far in for the use of third-party credit Lew Geffen Real Estate sales advance as possible, keep cards at contact centres is Protea Hotels & African Pride checking for availability and, if being reviewed. “The current Hotels ■ EY launches European regional brand Mmm… Mauritius! Natasha Tippel become one of Darwin Airline’s  Dusseldorf to Berlin, What are the best holiday sellers this Christmas? main operating hubs. The Abu Cambridge and London City ETIHAD Airways has Dhabi-Zurich route will play  Berlin to Poznan and announced the launch of a key role in allowing more Wroclaw its first branded regional travellers access to major  Geneva to Toulouse airline operation – Etihad regional centres in Europe.  Zurich to Leipzig Regional – that will open up James Hogan, Etihad  Rome to Tirana and Zagreb. travel to secondary European Airways’ president and ceo, In May, it will start flights from: markets using Etihad’s existing said: “This is a step-change  Zurich to Geneva, Florence network. for Etihad Airways. With our and Turin The airline recently acquired new partner Darwin Airline, we  Geneva to Belgrade. a 33,3% stake in Swiss-based are creating a unique approach And in June it will launch Darwin Airline (OD). Following to network development for flights from: completion of the investment, global airlines.  Zurich to Linz, Graz, Verona OD will rebrand its operations “Travellers will now be able and Lyon  Mauritius 44% as Etihad Regional and to connect from a far, far wider  Geneva to Bordeaux,  Thailand 17% align its network to connect range of European towns Marseille, Nantes and  Domestic 12% passengers to and from and cities on Etihad-branded Verona.  Europe 8% secondary European markets aircraft, through Abu Dhabi to In addition, guests continuing  Zanzibar 5% on to the main networks of our destinations worldwide.” the journey on OD also have  Australia 5% Etihad Airways and its equity James said the new the option of using airberlin alliance partners.  Mozambique 4% approach could be extended to and Air Serbia to certain Etihad will also launch daily other markets over time. destinations. OD will also  US 4% services on June 1 from Abu In April, OD will launch nine adopt the Etihad Guest loyalty  Other SADC countries 1% Dhabi to Zurich, which will new routes including: programme. ■  UK 1% For the record To sponsor this poll In the article ‘No quick turnaround for SAA’ (TNW, Nov 20), Martin Wiest, ceo of Tourvest Destination contact Kate on 011 214 7334 Management, was misquoted as saying that “if SAA was losing money on its Brazil route it was through incompetence”. Martin’s exact comment to TNW was. “I travel to Brazil every month and I have yet to get or e-mail [email protected] on a flight that is not full to the last seat, so if they are losing money on that route, then it’s through sheer incapacity.” TNW apologises for the error.

16 n Wednesday November 27 2013 QUICK READ FOR DECISION-MAKERS