BRISTOWWORLD ISSUE 1 / 2015

BRISTOW LEADS THE WAY IN SAFETY, TECHNOLOGY BREAKING THROUGH THE CLOUDS

PG 2 PG 8 PG 16 PG 22 Bristow CEO Jonathan Baliff Talks About Bristow Achieves Target EBU Builds on a Strong Bristow Prepares for Start Bristow Group’s Future and Priorities Zero: The Next Phase Heritage for a Brighter Future of UK SAR Contract

Left to right: Winch Operators Roy Eggleston and Mark Hughes BRISTOW CEO JONATHAN BALIFF TALKS ABOUT BRISTOW GROUP’S FUTURE AND PRIORITIES

IN THIS INTERVIEW WITH BRISTOW WORLD, JONATHAN BALIFF SHARES HIS PERSONAL STORY AND HIS VISION FOR BRISTOW’S FUTURE THAT BUILDS ON BRISTOW’S STRONG HERITAGE AND CULTURE.

2 Bristow World 2015 Issue 1 TELL US ABOUT YOUR MILITARY BACKGROUND WITH THE UNITED STATES AIR FORCE.

Aviation was always my first passion, and I had wanted to fly since I was 10 years old. I remember being obsessed with aviation in books and on TV. Like many kids at the time, I pursued my aviation interest by building balsa wood and then radio-controlled models. Joining the United States Air Force was the first step in incorporating this passion into my career. My first posting (after flight training in Mississippi and California) was at Clark Air Force Base in the Philippines, where I flew the F-4 Phantom “E” Model, the standard fighter bomber in the 1980s. I flew F-4Es for a few years to build hours in order to fly the last version of the U.S. Air Force F-4s, the “G” Model, which was also known as the Wild Weasel.

I flew F-4 Wild Weasels in Operation Desert Shield and Operation Desert Storm as part of the electronic warfare missions conducted in the Persian Gulf in 1990 and 1991. The armament that we carried included High-Speed Anti-Radiation Missiles (HARMs). The Wild Weasels sought out the radars that fired the surface-to-air missiles, and then used HARMs to disable them. The mission was highly dynamic and required a great deal of situational awareness and teamwork.

HOW HAS YOUR MILITARY EXPERIENCE INFLUENCED YOUR APPRECIATION FOR BRISTOW’S MISSION?

My military experience helped instill the importance of safety awareness in me, especially in high pressure environments. I was the victim of a ground incident during my last posting in the military. After a night training mission, I slipped, fell and was raked by a heated inlet duct pitot tube that went through my flight suit and parachute harness. I am reminded of that incident when I see the two scars across my chest, and the appreciation for safety consciousness is something I live with every day. I learned a lot about crew coordination during my time in the military. The F-4G had two aircrew flying in tandem. During Wild Weasel missions, excellent crew coordination was vital. These missions taught me teamwork, communication and the ability to be calm under pressure. My leadership style was greatly influenced by the dynamic environment of the Wild Weasel cockpit. Good crew coordination was essential not only in the cockpit, but also with our ground crews. Maintenance of the complicated Wild Weasel aircraft was critical to each mission, as the work of our “MY MILITARY EXPERIENCE HELPED INSTILL THE engineering teams was literally the difference between life and death. IMPORTANCE OF SAFETY AWARENESS IN ME, ESPECIALLY IN HIGH PRESSURE ENVIRONMENTS.”

BALIFF FLEW THE PHANTOM F-4 E AND – CEO JONATHAN BALIFF G MODELS IN THE U.S. AIR FORCE.

Bristow World 2015 Issue 1 3 HOW HAS YOUR BACHELOR’S DEGREE IN AEROSPACE ENGINEERING WHAT WAS THE MOST IMPORTANT LESSON YOU LEARNED DURING CONTRIBUTED TO YOUR CAREER? YOUR TIME AT CREDIT SUISSE? AT NRG?

I learned problem solving as part of my engineering education at I built a large network of CEO, CFO and investor contacts while I was at Georgia Tech that has positively influenced my entire professional Credit Suisse. Many of the current Bristow investors are people I knew career. I learned the discipline to earlier in my career. I also learned take a big problem and break it important lessons about client service down into smaller problems, then at Credit Suisse. Excellent customer develop a solution for each part and “WE ARE CONTINUOUSLY IMPROVING service is an indispensable partner, eventually the whole problem. I gained UPON OUR SAFETY MANAGEMENT and provides critical solutions and confidence that there is no problem consistent, long-term value to clients. I SYSTEMS AND PROCESSES TO CREATE A too big or complex to solve. made the move to an energy company MORE ENDURING TARGET ZERO RESULT.” from banking when I joined NRG as My engineering education was an executive vice president, strategy. – CEO JONATHAN BALIFF extension of my love of aviation, and NRG is the largest power plant owner it gave me a better appreciation for and operator in North America. my Air Force maintenance team members and their task of problem solving. BRISTOW CELEBRATED THE ONE-YEAR ANNIVERSARY OF TARGET ZERO ON AUGUST 25, 2014. FROM YOUR POINT OF VIEW, WHAT CONTRIBUTED TO THIS ACHIEVEMENT? WHY DID YOU DECIDE TO PURSUE A MASTER’S DEGREE IN INTERNATIONAL RELATIONS? The one-year achievement of Target Zero is an excellent milestone. My interest in international relations stemmed from my interest in Target Zero is something every one of us must pursue every day as international aid and development. When the Gulf War ended, my there is no finish line. We are continuously improving upon our safety aircraft was retired from active duty, so I needed to take the next step in management systems and processes to create a more enduring Target my career. I had always been intrigued by the World Bank and the work Zero result. done to help in economic development. I saw real poverty in my military travels, and I wanted to help by getting involved in international aid and Three important elements came together to contribute to this development. As I continued my studies, I learned I had a real affinity achievement: for economics and finance. My tendency to “go where the action is” led • The passion of our employees. I am very proud of our employees’ me to the energy sector with a heavy emphasis on global economics. passionate commitment to Target Zero. This is evident in the work they perform every day, supported by each employee’s enthusiastic WITH DEGREES IN AEROSPACE ENGINEERING AND INTERNATIONAL belief that Target Zero should not just be aspirational, but habitual. RELATIONS, HOW DID YOU GET INVOLVED WITH FINANCE? • Bristow’s culture. With safety as our foundation, our other I began working in energy infrastructure financing because it allowed values – teamwork, integrity, quality and excellence, fulfillment and me to leverage my interest in international aid and development, as well profitability – come together to help us achieve our goals and carry as my engineering degree. This was during the time that Wall Street was out our mission. becoming the source of financing for power plants overseas, as opposed • Our discipline. Bristow’s culture calls for the discipline of continuous to the traditional role of government taxes. I started on the ground floor improvement. We are always striving to be better, especially in safety. in the mid-’90s when Wall Street first started financing power plants, pipelines and natural gas and oil reservoirs – all of the infrastructure WHAT ECONOMIC FACTORS DO YOU SEE POTENTIALLY AFFECTING associated with the energy value chain. It was an interesting time to be THE GROWTH OF OUR INDUSTRY? involved in the energy industry, and I gained invaluable experience that I My perspective is a 10-year horizon. What’s impacting growth now is use in my current role. that we’ve lived in a low interest-rate environment with rising oil prices for a long time, and now oil prices are falling fast. We will see a lot of

4 Bristow World 2015 Issue 1 stress among the operators. Bristow has about $700 million in cash and cash equivalents to protect ourselves and our clients, so we can operate in a weak economic environment.

WHAT ARE THE RECENT TRENDS YOU’RE SEEING IN THE OIL AND GAS AND SAR SECTORS?

The oil and gas industry is experiencing some serious cyclicality, but we still have upward movement in the growth of offshore aviation. We’re looking at government outsourcing of search and rescue (SAR), and we think this is a good trend because it will allow governments to do more with lower costs. We are being asked to go further offshore, into harsher environments, with the Arctic, the Falklands and other new basins opening up. This trend and current market environment will require a higher level of integration with clients because none of this will happen unless we continue to improve safety and reliability in the industry.

WHAT DO YOU SEE AS THE CHALLENGES IN THE HELICOPTER INDUSTRY?

One of our challenges today is the current partnering arrangements with our helicopter manufacturers (known as OEMs). We have become a very large and sophisticated company – the other operators as well – and we have to buy aircraft in a more sophisticated way. Generally the contracts have been about the initial purchase, rather than the entire life of the helicopter. These purchase contracts don’t make provisions for risk sharing with our partner OEMs, similar to warranties for cars that we buy for our family use. That has to change.

The OEM supply chain needs to be able to anticipate what will happen in year 20, not just in the first five years. When we purchase a helicopter going forward, we’re going to look at the contract as the beginning of a relationship, and we’re not going to buy just a few aircraft, but a whole fleet. Going forward, we’ll want to see a lot more sharing of risk with strong warranty-like assurances from our OEM partners. We think that will be better for our clients and the OEMs.

Top: Captain Jonathan Baliff – Bahrain (November 1991) Bottom: Last flight on active duty (1993)

Bristow World 2015 Issue 1 5 YOU OFTEN SAY THAT BRISTOW IS THE COOLEST COMPANY NOBODY HAS HEARD OF YET. WHERE DOES BRISTOW EXCEL? WHAT CAN WE DO BETTER?

When I talk about Bristow as the coolest company no one has heard of, there’s recognition that what we do is unusual and interesting in that we fly, maintain and provide a safe service with helicopters. Helicopters are perceived as being very cool. We’re such a big part of the civilian helicopter sector, yet we don’t have the household name recognition of a British Airways, who frankly are a smaller part of the fixed-wing space than Bristow is in the rotary space. When people think of cool companies, they also think of companies that serve, and there’s a service element to Bristow that makes us a cool company. If you look at companies that are successful in client service, it’s because they offer a unique type of service, have a strong service culture and are committed to a high level of service performance. Bristow is that company because not everybody can do what we do.

We can strive to improve our client service capability. Our hearts and heads are in exactly the right place, but we are working on getting our legs stronger as a larger global brand. We are doing this in a number of ways, including bringing in new leaders who will help us deliver on our client promises. We recently hired Chet Akiri as senior vice president and chief officer Corporate Development, New Ventures and Strategy. Chet joins us from GE and has a long history of serving growing businesses. He’s going to build a new team that goes after new clients and new products. We also recently hired Vice President of Business Development Mike Sim, who will expand on our client promise and improve client focus. Both executives are very aligned with our culture and bring a lot of added capability. I am very excited about Bristow's future. We have the passion and commitment to serve our clients; the Georgia Air Force Base – F-4 training (1987) right culture and drive to break through the clouds.

IN ADDITION TO BUILDING OUR CLIENT SERVICE CAPABILITY, WHAT WHAT ASPECTS OF OUR CULTURE SHOULD BE CHERISHED, AND ELSE WILL WE DO TO SUPPORT OUR CLIENTS? WHAT SHOULD WE CHANGE?

One way is to accelerate the sharing and adoption of best practices in The most important aspect of our culture that we should cherish is our safety, which we are doing through HeliOffshore. Having an industry focus on safety. The one thing we can change is to broaden that core approach to safety – not just one that is specific to Bristow – is value to include collaboration with our competitors to improve industry invaluable. In HeliOffshore, we will share intellectual property on safety safety. We need to share how we’ve been able to unite the company across the industry to bring safety to a higher level. We also need to under the safety banner with other companies that may be at the educate regulators and the public about the real story behind the beginning of their journey. We still have farther to go on our journey, decade-long improvement in helicopter safety – not just within Bristow, and we can learn from others too, but that sharing will help us to better but across the industry. This is a safe industry, but the safety and appreciate what we’ve already successfully accomplished. success of our industry gets lost in the newspaper headlines.

6 Bristow World 2015 Issue 1 "IF YOU LOOK AT COMPANIES THAT ARE SUCCESSFUL IN CLIENT SERVICE, IT’S BECAUSE THEY OFFER A UNIQUE TYPE OF SERVICE, HAVE A STRONG SERVICE CULTURE AND ARE COMMITTED TO A HIGH LEVEL OF SERVICE PERFORMANCE. BRISTOW IS THAT COMPANY BECAUSE NOT EVERYBODY CAN DO WHAT WE DO." – CEO JONATHAN BALIFF

Bristow World 2015 Issue 1 7 BRISTOW ACHIEVES TARGET ZERO THE NEXT PHASE

SINCE 2007, BRISTOW’S TARGET ZERO SAFETY PROGRAM HAS SPAWNED A CULTURE OF SAFETY EMBRACED BY ITS EMPLOYEES THROUGHOUT THE ORGANIZATION. LOOKING TO THE FUTURE, THE COMPANY IS RECOMMITTING TO EMBED TARGET ZERO EVEN MORE FIRMLY INTO ITS OPERATIONS.

8 Bristow World 2015 Issue 1 BRISTOW WORLD ASKED BRISTOW EMPLOYEES AND SAFETY CHAMPIONS ACROSS GLOBAL OPERATIONS FOR THEIR PERCEPTIONS OF THE VALUE OF TARGET ZERO: WHAT THEY BELIEVE WORKS IN TERMS OF GETTING EMPLOYEES TO KEEP SAFETY TOP OF MIND, AND WHAT THIS NEXT PHASE OF TARGET ZERO SHOULD LOOK LIKE.

In the mid-2000s, Bristow confirmed safety as its primary core value, Among other achievements, several BUs report remarkable results. launched Target Zero as a company-wide framework and set a safety According to Mark Becker, director, his team went more than four target for Bristow employees worldwide: Zero accidents. Zero harm years without a recordable injury. “This would not have been possible to people. Zero harm to the environment. The goal was to encourage without Target Zero,” says Becker. “The program got us to focus on people to understand and believe in their hearts that an accident-free, creating a safety culture in both our work and home environments. injury-free workplace is possible. In that respect, Target Zero has We’re dedicated to talking safety among our teams, looking out for been a real success, as recent safety records indicate. Today Target one another and not taking things for granted.” When asked what he Zero is considered the main underpinning of the Bristow culture and a thinks is the reason for its success, Becker says, “Employees embrace strong component of its reputation and brand among its stakeholders. Target Zero because it affects them and it’s tangible: If they practice Target Zero also has become widely recognized as an iconic program safe behavior, they will go home safe at night.” Bristow’s West Africa for the helicopter transport industry, and the company intends to do Business Unit (WASBU) celebrated two consecutive years of Target everything it can to share its learnings across the industry to increase Zero performance without a recordable injury or air accident (see page safe operations for all. “Every Bristow employee has much to be proud 27). In October 2014 alone, Bristow operations in Nigeria achieved of, and we will build on this strong foundation to take safety to the next 1,000 hours of Target Zero performance. level for our customers, our stakeholders and our industry,” says Vice

President and Chief Safety OfficerSteve Predmore. “Toward that end, WASBU Director Akin Oni credits Target Zero for his organization’s we are entering the next phase of Target Zero – one in which we will success. “From its initial introduction, Target Zero has been embraced strive to build a true learning culture. We have strong safety practices by the WASBU team and it has become the way we do things. This within our business units (BUs); now it’s a matter of sharing information safety milestone represents a considerable achievement considering the and best practices across the BUs, and by doing so, we’ll become environment and operational challenges we face in Nigeria.” WASBU better at ensuring safe operations in every aspect of our business.” HSE Coordinator Frank Webb adds, “I recall when Target Zero was in its infancy we were discussing if Target Zero is achievable; now the word is TARGET ZERO HAS MADE A POSITIVE DIFFERENCE ‘we must maintain Target Zero.’ The commitment to safety in WASBU is There is evidence that Target Zero has made a real difference in how second to none from the business unit director to the shop floor.” Bristow employees work as well as how the company operates overall. Tim Rolfe, director of aviation safety, says that Target Zero has become TARGET ZERO ATTITUDE AND PERSEVERANCE PAY OFF a single rallying cry for the company. “This initiative unites the Bristow Tim Glasspool, head of flight operations for the Europe Business Unit family under one banner. It has brought everyone together in terms (EBU), says over the ensuing years he has seen a massive change in of achieving a single goal, and it gives everyone an understanding of attitude toward safety from everyone. “People are now much more the importance the company places on safety,” says Rolfe. Perhaps aware of how safety impacts them and others around them,” says the most notable achievement is that in August 2014 Bristow Group Glasspool. “The safety mindset is not something you switch off when celebrated a full year of Target Zero performance in its commercial you leave work. I and others incorporate this at home when we are helicopter operations. During that time the company had no air doing projects around the house. If you’re going to climb on your roof to accidents and no recordable injuries – a remarkable achievement that fix something, you do a risk assessment before you do the task.” proves its goal of zero incidents is not only possible, but truly attainable.

Bristow World 2015 Issue 1 9 Tim Glasspool, head of flight operations for EBU Greg Gosnell, operations manager for Bristow Academy

Even in Norway, a country that already has a high safety culture, Kjetil Academy and is supported at all levels. We have a strong Safety Heradstveit, quality and safety manager with EBU, acknowledges that Management System that allows us to effectively manage change Target Zero has impacted workers’ lives. He says it has taken time for and incorporate industry best practices into our operations. The people to adapt to the program, but they are seeing good results from it Target Zero campaign has made and continues to support a positive today. “It’s all about attitude and being able to understand the intention difference at the Academy.” behind the program,” says Heradstveit. “We’re making sure the clients

are happy through our punctuality, regularity and, of course, our focus Ron Scherpenzeel, commercial manager in the Australia Business on zero accidents. This is on my agenda every day.” Unit (AUSBU), credits the Target Zero program for contributing to new and repeat business. According to Scherpenzeel, “Target Zero has

Greg Gosnell, operations manager, is part of the team at Bristow made a positive difference because we are now in line with our clients’ Academy in Titusville, Florida, that is introducing a new generation expectations. Safety in aviation is a given – it’s what the clients expect of pilots to Target Zero. “The Academy is fortunate in that we have an – but safety culture is regarded as a major prerequisite on any contract opportunity to instill the values and awareness of safety early in the bid. The Target Zero campaign has been very successful, and the result development of professional pilots. This translates into a culture of has assisted us in winning new contracts and extending existing ones. safety that will follow our graduates throughout their flying careers,” Our safety culture was intensely scrutinized by one global integrated says Gosnell. “In addition, employees at the Academy embrace oil and gas company prior to our winning the bid. Another example is safety as a personal responsibility and an integral part of our daily achieving a high contractor HSE rating with a second global client. We activities. The idea of safety in the workplace starts early at the expect this rating will assist us in extending our existing contract.”

10 Bristow World 2015 Issue 1 Sandie Richardson, insurance manager and assistant company and CEO Jonathan Baliff is carrying the Target Zero banner for secretary in Redhill, says the Target Zero program has contributed Bristow. As Eddie Driskell, Gulf Coast maintenance manager in the greatly to insurance premiums being reduced for our two most North America Business Unit (NABU), says, “Leadership has pushed important assets, people and aircraft – a rare feat in business these this and it’s been accepted by the troops in the field. It wasn’t just days. She adds, “Our insurance providers are so impressed with Target something we read in emails; we heard it from our boss and our boss’s Zero that they have actually lowered our premium ratings!” boss. It made us all realize this is serious business.”

WHAT WORKS IN GETTING PEOPLE TO “THINK TARGET ZERO” Paul Doxey, area manager for the Caribbean and Latin America, says, “I When Target Zero was launched in 2007, Bristow didn’t want it to think the Bristow senior management team, directors and management become just another program that would light a fire for a short time are all very committed.” He sees value in supporting lower level and then quickly burn out. Bristow leaders truly wanted it to bring supervisors as they speak up for safety and is instituting practices in his about a cultural change in the company, where employees think and business unit to encourage this. act with safety in mind in everything they do. What works in getting all employees and associates to “think safety”? Those interviewed believe that employee training and safety workshops have been the most effective way to instill safe practices and develop Having company leaders – from the senior executives to local Bristow’s safety culture, as has repeat emphasis in employee meetings

managers – embrace the program and advocate for it to everyone and safety-focused meetings. Keir Williams, AUSBU human resources around the world has been cited by those interviewed as crucial to manager, comments on her BUs practice: “We hold Target Zero

Target Zero’s adoption. Former CEO Bill Chiles is widely recognized meetings every Friday morning and share Target Zero moments before in the aviation industry as a safety advocate, and his commitment to all client meetings.” Target Zero certainly motivated others to embrace it. Now President

Bristow World 2015 Issue 1 11

Left to right: Military Training Program Flight Instructor Borja Mateo Fombellida provides a ground lesson on helicopter aerodynamics for a military student Many of those interviewed credit the FOCUS card program for raising THE NEXT PHASE OF TARGET ZERO awareness about safety issues. FOCUS cards allow any employee In 2015, Predmore says, the focus for Target Zero will be gathering to recognize and change behaviors that introduce risk. Through information across all BUs and learning to become better. His goal is to submission of FOCUS cards, employees can alert the organization continue to build confidence among our customers, stakeholders and to unsafe acts for corrective action by management. According employees that we’re doing the right things and looking out for the well- to Scherpenzeel, “FOCUS cards have made a positive difference. being of all. “We intend to build a true learning culture,” says Predmore. Engaging our staff on the front line with the ability to raise safety “We have strong safety practices within the BUs, so now it’s a matter of awareness through these cards, which are sent directly to our CEO, sharing information among them.” Doxey agrees. “There is a need to has greatly improved our safety culture. Not only by identifying a safety share best practices and standardize procedures as much as possible hazard, but also by engaging and complimenting other staff members within the constraints of the differing regulations in diverse parts of the when they do a task safely.” world. In that respect, job-specific procedures and materials are very important.” Heradstveit adds: “Regulators require us to have a SMS with Predmore stresses the importance of the FOCUS card program in a high focus on proactive and predictive measures. We already have gathering the vital information that will make Bristow better. “Right now this within Bristow. Taking us to the next level of safety will require that this is our primary means of getting input from our front line where our we continue risk assessment, reinforce our SMS and be proactive with a hazards and risks lie. The cards predictive safety system.” Above are important in raising issues so all, those interviewed say the that we can address them and most effective way to reinforce

maintain a safe environment,” he MANY OF THOSE INTERVIEWED CREDIT THE FOCUS the Target Zero culture is says. “This kind of input from through workshops and training all levels of the organization is CARD PROGRAM FOR RAISING AWARENESS every year or two – and direct absolutely essential to Target ABOUT SAFETY ISSUES. FOCUS CARDS ALLOW employee engagement. Videos Zero and our safety culture. receive qualified endorsement ANY EMPLOYEE TO RECOGNIZE AND CHANGE We can’t sustain our current if the content is specific and performance without our front BEHAVIORS THAT INTRODUCE RISK. professionally produced. line workers sharing information to help us learn and get better.” Gosnell comments that anything In addition to helping address we do going forward should go individual issues, the FOCUS cards help address potentially bigger beyond the original campaign branding. “Organizations often support issues that may be remedied across the organization. safety with great marketing campaigns but without true tangible results,” he says. “Empower employees through education and responsibility to Glasspool sees value in feedback about the FOCUS card submissions. drive safety awareness. Safety should be initialized at the lowest level “It is interesting to see what’s going on in other places, in addition to and supported throughout all levels within an organization. If employees the specific location where a person works. We need to be open about sharing common issues to ensure that things are being addressed at a company-wide level,” says Glasspool.

Placing Target Zero posters and other branded imagery throughout company work sites was effective for the launch, and they continue to serve as daily reminders. The safety-oriented content on Bristow’s websites and articles in its publications are also effective; those interviewed say the most-read articles feature people who exemplify safety in action.

12 Bristow World 2015 Issue 1 believe they can make a difference regarding safety, they will continue of committed people in our industry who are working to address these to support and promote safety across all organizational boundaries.” points,” says Rolfe. Other issues that affect helicopter operators include the potential for aircraft

Obinna Ojiako, a r e a collisions in increasingly operations and service “WE INTEND TO BUILD A TRUE LEARNING CULTURE. WE busy airspace; flight path delivery manager in Nigeria, management errors, including agrees that videos on safety HAVE STRONG SAFETY PRACTICES WITHIN THE BUs, landing at the wrong offshore hazards help to internalize SO NOW IT’S A MATTER OF SHARING INFORMATION location and unstable the message. He says, “One approaches; as well as further AMONG THEM.” – VICE PRESIDENT AND CHIEF SAFETY of our clients did a great developing the capabilities video on good habits versus OFFICER STEVE PREDMORE of our onboard flight data bad habits, and how many monitoring systems, such as small bad habits can lead to HUMS and FDM. We are also an accident. It showed everyday activities – little subtle things that strongly focused on ensuring that auditing practices within our industry people do every day. This kind of video reminds people to look to are firmly geared toward improving safety performance. see where the hazards are.” Ojiako also suggests that Bristow should continue to bring the safety message into employees’ personal lives, Bristow is helping to address these issues through its involvement in like using seat belts when driving and car seats for children. HeliOffshore, founded by Bristow CEO Emeritus Bill Chiles and the CEOs of five helicopter operating companies. In addition to the involvement

James Kennedy, director of maintenance in New Iberia, Louisiana, of senior management, Bristow safety leaders are teaming with their adds that reminders of why we want to be safe are important. “Most counterparts to develop and share best practices and advanced mechanics and pilots are ‘can-do’ people,” he says. “Target Zero can technologies, and work with regulators for harmonized flight standards, rein them in and save them from themselves. If someone wants to get with the support of newly appointed HeliOffshore CEO Gretchen Haskins. something done, they’ll put pressure on themselves that is not actually there. Some people need their manager to tell them getting it right is “Bristow has an important role to play from an industry and external most important.” standpoint,” says Predmore. “We have tremendous visibility and a sense of responsibility as an industry leader. We have been active in This is the most important thing to remember, says Predmore. “The way sharing with the industry how we developed and continue to actively to ensure safe operations is for every employee to understand what it nurture our Target Zero safety culture.” is that he or she does every day that contributes to safety. Target Zero raises awareness of what’s most important to us every day. It’s not a safety management strategy. We like to think of Target Zero as the North Star. It is not the strategy we use to manage safety performance – we don’t want to manage to a score.”

THE NEXT PHASE OF SAFETY FOR THE HELICOPTER OPERATORS Looking to the future, Rolfe believes that the introduction of increasingly sophisticated automation will be one of the biggest safety challenges the industry will face. “We’re introducing new technologies into our aircraft, and we’re working with manufacturers and regulators to make sure our people are prepared. How do we best train and check our pilots and maintenance crews? What information do we need to improve Left to right: Aircraft Refueller Warren Seow discusses safety topics our learning and enhance the skills that are required? There are a lot highlighted on a Target Zero poster with Caribbean and Latin America Area Manager Paul Doxey

Bristow World 2015 Issue 1 13 LEADING US TOWARD TARGET ZERO Led by Steve Predmore, the global safety team now includes Jerry Allen, system safety director; Glenn Pinsent, global manager health, safety and environment; Tim Rolfe, aviation safety director; Chris STEVE PREDMORE Bond, emergency response manager; and Mark Prior, aviation safety VICE PRESIDENT AND CHIEF SAFETY OFFICER analysis manager (see sidebar). This highly experienced team will lead Bristow’s efforts to address and mitigate a variety of risks. For example, many of Bristow’s maintenance workers work at heights all the time – climbing ladders, working off stands or working with components hanging from hoists. In addition to wearing personal safety gear, conducting standardized risk assessments of work sites eliminates JERRY ALLEN potential trouble spots. SYSTEM SAFETY DIRECTOR

GLENN PINSENT GLOBAL MANAGER HEALTH, SAFETY AND ENVIRONMENT

TIM ROLFE AVIATION SAFETY DIRECTOR

CHRIS BOND EMERGENCY RESPONSE MANAGER

MARK PRIOR AVIATION SAFETY ANALYSIS MANAGER

14 Bristow World 2015 Issue 1 SAFETY ORGANIZATION

JERRY ALLEN safety activity at both business unit and global levels. Goals of the SYSTEM SAFETY DIRECTOR department are to assess the validity of Bristow’s current systems and System Safety Director Jerry Allen joined Bristow in October create a common risk assessment process in all safety systems so 2014, and is responsible for leading the strategic management that a clear risk profile is generated to guide appropriately prioritized and continuous improvement of Bristow’s Safety Management safety management action. Rolfe has been with Bristow for 24 years. System (SMS). Allen also will play a vital role in Bristow’s efforts to strengthen its Just Culture, and strategically deploy better tools for CHRIS BOND identifying, analyzing and mitigating safety risks. He will support EMERGENCY RESPONSE MANAGER the organization’s global operations and all areas of the Safety Chris Bond serves as Bristow’s emergency response manager, Department in deploying tools and information to support effective responsible for maintaining and improving Bristow’s safety record safety management. Allen will also oversee the development and through the direct management of the Emergency Response continuous enhancement of our global auditing standards and Program (ERP) at base, regional, business unit and corporate levels. safety information systems. He leads ERP exercises and ensures the sharing of lessons learned across business units through real and exercise events. Bond is GLENN PINSENT leveraging his experience in the Royal Navy and extensive time GLOBAL MANAGER HEALTH, SAFETY AND ENVIRONMENT with search and rescue (SAR) operations, to ensure that Bristow Global Manager Health, Safety and Environment Glenn Pinsent is prepared in case of an emergency. Bond is also subject matter has been with Bristow for 10 years. In his current role, he has expert for Bristow’s SAR program, providing guidance on activities, the responsibility for the health and well-being of Bristow staff standard operating procedures and equipment standards across all and maintaining the sustainability of the environment in which the SAR operations. He has been with Bristow for 38 years. company operates. Pinsent has more than 30 years of experience in the aviation industry internationally, both rotary and fixed wing. He MARK PRIOR leads the development of Bristow’s safety procedures and manages AVIATION SAFETY ANALYSIS MANAGER their implementation globally. Pinsent's responsibilities extend to Aviation Safety Analysis Manager Mark Prior leads the Global ensuring that the company provides protection for the environment Safety team to extract more information and lessons learned and strives to preserve sustainability within operations. from Bristow’s safety reports. Over the past two years, the level of reporting within the business has increased, so there is an TIM ROLFE opportunity to improve the analysis of the data and share learnings AVIATION SAFETY DIRECTOR that will strengthen safety throughout the company. Prior is also Aviation Safety Director Tim Rolfe leads the Aviation Safety continuing the work he performed in his previous role as the Department, charged with the analysis of safety data from our company test pilot, advising the business on new technology and flight operations and maintenance activities. Combining that its implementation. He is also involved with HeliOffshore, ensuring data with information gathered through a focused accident and that the technical information from the original equipment event investigation process, the department determines aviation manufacturers (OEMs) is accurate and relevant to industry safety policy and provides performance information that guides operations. Prior has been with Bristow for 16 years.

Bristow World 2015 Issue 1 15 EBU BUILDS ON A STRONG HERITAGE FOR A BRIGHTER FUTURE

WITH MORE THAN 1,000 EMPLOYEES AND 60 YEARS OF EXPERIENCE IN OFFSHORE OPERATIONS, BRISTOW’S EUROPE BUSINESS UNIT (EBU) HAS EARNED A REPUTATION FOR SAFETY AND SERVICE. IN RECENT MONTHS, NEW PEOPLE HAVE ARRIVED AND PROCESSES ARE BEING PUT INTO PLACE TO MEET ANTICIPATED GROWTH IN BOTH THE OIL AND GAS AND SEARCH AND RESCUE (SAR) SECTORS.

16 Bristow World 2015 Issue 1 BRISTOW’S EUROPE BUSINESS UNIT (EBU) HAS NEW LEADERS AT THE HELM WHO ARE GUIDING THE ORGANIZATION TOWARD GROWTH BY BUILDING AND STRENGTHENING RELATIONSHIPS IN BOTH OIL AND GAS AND SAR SECTORS, EXPANDING AND UPGRADING THE AIRCRAFT FLEET AS OPPORTUNITIES DEVELOP, AND WORKING CLOSELY WITH OEMS AND SUPPLIERS TO DRIVE IMPROVED PERFORMANCE AND RELIABILITY.

When asked about his vision for EBU for the next three years, EBU Bristow has been the company of choice for employment in the rotary

Director Alan Corbett says, “Our goal is to add value in a competitive aircraft segment. We are proud to be that preferred employer and environment and be among the industry leaders with respect to will continue to recruit the highest-caliber people to best serve our delivering technology and leading-edge services. We will look for ways operations and clients.” to improve efficiencies within our operations in close collaboration with the manufacturers supporting us today.” When asked where growth NEW OPPORTUNITIES IN NORWAY opportunities exist, Corbett says he thought they would be found both Norway Area Manager Arne Martin Gilberg joined Bristow as a chief in SAR and in the traditional oil and gas support work, particularly in the pilot in 1999 after serving in the Royal Norwegian Air Force for 11 years. heavy aircraft segment. “There will After a year in Trinidad, he returned be solution-oriented opportunities to Norway in July 2014 with a new where our fixed-wing and rotary job as area manager and a new services together will play a greater “OUR GOAL IS TO ADD VALUE IN A perspective on the company’s role in meeting clients’ complex COMPETITIVE ENVIRONMENT AND BE growth prospects in the region. “I logistics issues.” had a fantastic time in Trinidad,” he AMONG THE INDUSTRY LEADERS WITH says. “During my time there, some While EBU continues to grow, the RESPECT TO DELIVERING TECHNOLOGY big changes took place such as emphasis remains on safety. “Our AND LEADING-EDGE SERVICES.” major contract wins, organizational primary focus is to maintain our – EBU DIRECTOR ALAN CORBETT change, the introduction of new high standards of safety and helicopters and making plans for a further develop this robust safety new state-of-the-art facility.” culture with Target Zero being the driver,” he says. “We continue to invest heavily in new technology to Bristow Norway also saw major changes recently, adding clients, help minimize human error on the ground and in the cockpit.” employees and new aircraft. Currently, there are about 360 employees and 21 helicopters – including Sikorsky S-92s and Airbus EC225s. INVESTING IN PEOPLE, FACILITIES Facilities include one offshore and four onshore bases throughout north Corbett sees managing the continued drive for quality and reliability and south Norway. The offshore SAR base is particularly important as EBU’s biggest challenges, but he’s confident the team is up to the because many of the North Sea rigs Bristow serves are an hour and a job. “We must be able to respond quickly and efficiently to the service half from land, and it’s comforting to know help is nearby to get back to challenges we have in supporting our clients and work closely with our shore if necessary. “There is still enormous growth potential in Norway,” OEMs to ensure they are aligned with us to deliver what clients want Gilberg says. “New fields are being developed in the southern region of and expect.” the North Sea, and there is currently a great deal of exploration taking place in the Barents Sea. That exploration activity will hopefully be Critical to meeting these expectations, Corbett says, is to continue successful and stimulate further development drilling. As our market to invest in Bristow people and operations. “We will further invest in grows, we will continue to focus on service quality, on-time performance upgrading our facilities where required to ensure a clean, safe and and retaining the highest safety standards.” aesthetically pleasing workplace for our employees. For many years,

Bristow World 2015 Issue 1 17 ADDING THE AW189 for the instructors and Bristow,” Corbett says. “For instructors at the Bristow’s planned fleet expansion for EBU is another key piece of the Bristow Academy, it opens the door to a career in commercial helicopter company’s growth strategy. To support new and anticipated contracts, operations by funding what can be a costly part of initial training. For six state-of-the-art AgustaWestland AW189 helicopters will be added in Bristow, it ensures that we are building relationships with the top talent the near future. at the Academy and furthering their careers with us.”

Already, Bristow’s Norwich base is home to two AW189s serving Bristow is also continuing its annual commitment to fund four flying installations in the southern North Sea, and four additional aircraft are scholarships for students ages 18 to 26 through the Air League, one due to be delivered in the coming months for both oil and gas and SAR of the company’s largest providers of flight training for young people in operations. Twelve Bristow technicians have completed the AW189 the UK. “The Air League is one of the best routes into flying for young maintenance training course at the Aberdeen and Norwich bases, with people and gives them exposure to world-class initial flight instruction 10 of the graduates destined for SAR operations. “These technicians before they join Bristow and train at our centers of excellence,” says are ready to service this new aircraft’s advanced systems and will play Captain Tim Glasspool, Bristow’s head of flight operations for Europe. a vital role as we introduce the AW189 more widely across our UK operations,” says Training Manager Paul Richardson. “They are ready NEW TOOL-TRACKING SYSTEM A SAFETY ASSET to put their training into action at UK SAR bases and at Norwich for our Bristow’s introduction of the latest tool-tracking technology to its oil and gas operations.” The AW189 contains the latest state-of-the-art maintenance teams is part of an ongoing commitment to driving aircraft technologies, including a carbon fiber composite airframe, a Honeywell safety improvements. Along with the Gulf of Mexico bases, Aberdeen electrical power management and engine starting system and LED and Norway served as pilot programs for the new system, which is now lighting throughout. The advanced cockpit display system features the rolling out at every Bristow base. latest Rockwell Collins display technology and infrared compatibility. Snap-on Industrial’s new Automated Tool Control (ATC) system is the INVESTING IN FUTURE FLYING TALENT latest part of a safety investment program exceeding $5 million. The Bristow recently launched a new scholarship program for EBU ATC toolbox is fitted with high-tech camera technology that captures employees, offering several fully sponsored commercial pilot images of its contents, allowing the system to identify whether tools are training slots at Bristow Academy. After a rigorous interview process present or not. This information is then displayed on a screen on top and several aptitude tests, the successful applicants – who must of the toolbox so that maintenance engineers are constantly aware of already hold a private pilot’s license – will be trained to embark on a the location of each tool. Each toolbox is streamed across the company, helicopter piloting career by May 2016. “Business growth means it’s giving administrators real-time visibility of all tool-related activity. more important than ever to be investing in our employees,” Corbett says. “Many employees come to us through other routes, but with a passion for aviation, the right aptitude and an in-depth knowledge of our business, values and safety culture, these employees have the potential to be world-class pilots.”

The new scholarship complements other long-standing commitments to professional development, including Bristow’s annual Instrument Ratings sponsorship available to the best performing EASA instructors at Bristow Academy. Bristow recently awarded this scholarship to two new students, Jacob Eskildsen and Mikhail Kingham, who completed a challenging selection process involving safety, simulator and arithmetic assessments and formal interviews. They will be serving in Aberdeen with type ratings on the Sikorsky S-92. “This sponsorship is a win-win Andy Taylor, air traffic controller

18 Bristow World 2015 Issue 1 BRISTOW STRENGTHENS PARTNERSHIP WITH EASTERN AIRWAYS

In 2014, Bristow Helicopters acquired a 60 percent strategic investment Reflecting on the impact of the investment to date,Richard Lake, chief in Eastern Airways, the UK’s leading provider of fixed-wing air services executive at Eastern Airways, says, “Bristow’s investment into Eastern for the oil and gas industry. For both companies, the partnership is Airways has been positive for the business, allowing us to build on our already proving to be hugely beneficial, allowing the companies to long-term relationship and effectively formalize our ongoing arrangement. combine operations and offer clients a market-leading service. This We are consistently aligned with shared core values of safety, quality is more of an evolution than a new partnership; Bristow and Eastern and service, so it has been an easy transition and mutually beneficial. Airways have worked together for many years on the Integrated Eastern Airways provides scale and stability ensuring positive financial Aviation Consortium (IAC) contract and other joint flying projects. Most impact for EBU.” The investment has made Bristow better placed to important, the companies share a strong commitment to safety, reliability, serve both existing European-based passengers and global clients, availability and superior customer service, and each has strong in-house as well as allowing for the expansion of helicopter services in key areas maintenance capabilities and state-of-the-art training centers of that are underserved by major airlines, such as the Shetland Islands, a excellence for pilots. focal point for UK Continental Shelf (UKCS) exploration. The partnership brings together a diverse fleet of aircraft including Bristow’s 70 S-92, This investment also allows Bristow to take this partnership to a new S-76, EC225, AW189 and AW139 rotary aircraft, and Eastern Airways’ 30 level. Eastern Airways offers charter and scheduled flights operating 25 Jetstream 41, Embraer ERJ135, Embraer ERJ145 and Saab 2000 fixed- routes from 22 airports throughout the UK, Norway and France. Through wing aircraft. It also combines Bristow’s EBU 1,100 employees with 550 Bristow’s investment, the combined operations can now offer clients a employees at Eastern. Alan Corbett, EBU director, says, “While EBU will single logistics provider with an increasingly cost-effective, single-source continue to focus on building and strengthening relationships in the oil and solution and seamless experience for offshore oil and gas industry gas and SAR markets, our partnership with Eastern Airways remains an passengers. At a time when the UK’s oil and gas industry is striving to important part of the EBU business model. We will continue to bolster our make cost efficiencies without compromising on safety and reliability, this joint operations and are exploring ways to enhance fixed-wing support to gives Bristow the market edge. our oil field clients. We look forward to developing our strong relationship.”

Bristow World 2015 Issue 1 19 “Bristow is continuously looking to enhance safety and often it’s the introduction of new technology that can allow us to do that,” Corbett says. “The concept behind the Snap-on system is a simple but effective one. It makes absolutely sure that maintenance engineers are aware of the location of their tools at all times and ultimately minimizes the potential for human error.”

READY TO LEAD Both Corbett and Gilberg have the experience and capabilities to lead EBU into the future with confidence. Their leadership styles blend well with Bristow’s strategy and core values. “I believe in leading by example,” Corbett says. “We all want to work hard in an open and communicative environment that allows the opportunity to engage and participate. It’s important for me to be a good listener with the ability to recognize the importance of effective and timely decision-making and commitment. I believe in giving scope to people to be responsible and grow within the organization.”

“I take the role of facilitator in terms of helping people get to where they need or want to be,” Gilberg says. “My job as a leader is to help motivate people and create positive change by sharing information and a vision Survitec staff member checks life jackets from an inbound flight so that their motivation comes from within.”

UNITED NORWAY KINGDOM

ABERDEEN: EBU headquarters and largest EBU base STAVANGER: 250 employees; with more than 400 employees. Training academy; pilot supports O&G operations in the North Sea and engineering training facility equipped with full flight BERGEN: 49 employees; supports O&G simulators for EC225, S-92 and S-76C++ helicopters. operations in the North Sea World’s largest single operating base for EC225. BRONNOYSUND: 8 employees; supports SCATSTA (SHETLAND ISLANDS): 100+ employees; O&G operations in the northern North Sea serves northern North Sea HAMMERFEST SAR: 25 employees; NORWICH: 70+ employees; supports southern supports O&G operations and provides sector of North Sea Arctic SAR in the Barents Sea HUMBERSIDE: 40+ employees

SUMBURGH: SAR: 30+ employees

STORNOWAY: SAR: 30+ employees

20 Bristow World 2015 Issue 1 FAST FACTS

EBU is the largest business unit in Bristow Group, currently contributing approximately 46 percent of global revenues.

EBU’s business spans the UK and Norway, operating in four primary business segments: Oil and Gas; Oil and Gas SAR; SAR on behalf of the Maritime and Coastguard Agency (MCA); and fixed-wing services via a 60 percent shareholding in Eastern Airways Limited (Eastern Airways).

EBU operates approximately 100 aircraft, including 30 fixed- wing aircraft operated by Eastern Airways. The diverse fleet includes S-92, S-76, EC225, AW189 and AW139 rotary aircraft. In addition, Eastern operates Jetstream 41, Embraer ERJ135, Embraer ERJ145 and SAAB 2000 fixed-wing aircraft.

EBU has training facilities that include three simulators in Tim Jackson, avionic engineer Aberdeen and the potential for more to be added.

The Integrated Aviation Consortium (IAC) is a partnership involving Bristow Helicopters Limited, Eastern Airways, Serco and seven oil and gas companies to deliver aviation logistics in the northern North Sea sector.

The seven participant companies are BP, CNR International, Fairfield Energy, Petrofac, Shell, TAQA Bratani and TOTAL.

Bristow Helicopters Limited is responsible for the overall management of the contract and provides an integrated single point of contact for helicopter, fixed-wing and airport management services to the IAC.

The IAC transports workers from Aberdeen Airport to the Shetland Islands. From there, passengers either are transported to offshore installations in the east and west Shetland Basins, or continue their journey to destinations on the Shetland Islands.

Bristow hangar in Norwich

Bristow World 2015 Issue 1 21 BRISTOW PREPARES FOR START OF UK SAR CONTRACT

UK SAR MARKS MILESTONES AS EXPANSION PROCEEDS ON SCHEDULE.

22 Bristow World 2015 Issue 1 AS BRISTOW HELICOPTERS CONTINUES ITS PREPARATIONS TOWARD THE GO-LIVE OF THE UK SAR CONTRACT ON BEHALF OF THE UK’S MARITIME AND COASTGUARD AGENCY (MCA), IT HAS ALREADY SCORED SIGNIFICANT ACHIEVEMENTS AT ITS EXISTING BASES IN NORTHERN SCOTLAND.

Working under the Gap SAR contract with the MCA, both the Sumburgh BUILDING BASES, FLEET and Stornoway bases completed a busy first year of service. During As the April 2015 start date for the UK SAR contract nears, Bristow that time, Bristow’s SAR crew based at Sumburgh Airport completed is in the process of expanding its SAR operations across the country. more than 150 missions, rescued more than 40 individuals and Bristow is on track to begin SAR operations at the first two UK SAR assisted more than 120 people. The Bristow crew at Stornoway Airport bases, Humberside and Inverness, on April 1, 2015. The construction completed more than 160 missions, rescuing more than 30 individuals of these two bases is now complete and pre-operational activity will and assisting an additional 100 people. commence at both bases on January 5, 2015. At the end of November 2014, Bristow took delivery of three S-92 aircraft and the first AW189 To deliver on the Gap SAR contract, Bristow deployed four new Sikorsky for the contract. Staff recruitment is almost complete for all bases, S-92 helicopters that feature the latest SAR technology, including while training and base preparations are well underway and running to night vision, mission management and increased onboard medical schedule. By summer of 2017, Bristow will deliver SAR services from 10 capabilities. One of the aircraft based in Sumburgh was named Oscar strategically located bases around the 10,500 miles of UK coast, using Charlie in honor of a Sikorsky S-61N that served the northern islands a fleet of S-92 and AW189 helicopters. The Sumburgh and Stornoway for 23 years. In November 2013, Bristow held a special event to bases will transition into the UK-wide service network in 2017, and celebrate 30 years of SAR operations at Sumburgh and to acknowledge continue under that contract until 2026. the dedication and bravery of the helicopter teams who have helped to deliver it. The unit was presented with the Coastguard Meritorious As the new bases open, the military helicopters, which currently carry Award by the MCA. out search and rescue, will finish their obligations. Bristow’s plans have

Left to right: Duty SAR crew in Sumburgh, Winch Operator Mark Hughes, Avionic Engineer Scott Lobban, Winch Operator Roy Eggleston, SAR Commander Martin Naylor, AC Engineer Don Robertson and Chief Pilot SAR Jim Livitt

Bristow World 2015 Issue 1 23 always taken into account the need to preserve operations at existing Windy Miller; Flight Operations Manager Clark Broad and Standards SAR bases, and Bristow has worked closely with the Ministry of Defence Manager Richard (Tricky) Dane. The MCA was represented by to mutually agree on release dates for military personnel who will join Stakeholder Communications Manager Helen Lait. “This was a very the UK SAR service. important event for us,” Dane says. “The Bristow team put in a sterling effort at 'The Gathering' and enjoyed some great interaction with the A highlight of the UK SAR preparations was receiving the first S-92A MRTs. We handled many questions about airframes, downwash, SAR helicopter during a September ceremony at Sikorsky’s facility in techniques and medical issues and believe we are building strong Coatesville, Pennsylvania. “We were very excited to receive the first relationships with many of the MRTs we will be working with.” aircraft from Sikorsky for our UK search and rescue fleet,” says Bristow President and Chief Executive OfficerJonathan Baliff. “With nearly 70 COMMITMENT TO EXCEED EXPECTATIONS S-92 helicopters already in our inventory, we have come to know and When Bristow was awarded the UK SAR contract in March 2013, it appreciate the aircraft’s safety and reliability.” Throughout its history, represented a huge endorsement of the company’s reputation for Bristow has led the industry in introducing new aircraft types and excellence in SAR. “While Bristow began operations at Sumburgh technology for the civilian market. The SAR equipment it developed on June 1, 2013, and at Stornoway on July 1, 2013, the company has also become the industry standard, resulting in recognition with the previously had provided 40 years of SAR services in the UK, including Queen’s Award for Innovation for these technical advancements. 24 years of operations under the MCA at Sumburgh and Stornoway from 1983 to 2007,” ENGAGING Willenbacher notes. STAKEHOLDERS “WE ARE COMMITTED TO WORKING CLOSELY WITH BOTH “Everyone at Bristow “We recognize that understands the SAR helicopters are NATIONAL AND LOCAL AGENCIES, SUCH AS MOUNTAIN RESCUE huge responsibility just one piece of a TEAMS, COASTGUARD, POLICE, FIRE SERVICE AND VOLUNTARY that comes with this successful tasking,” contract,” she adds. COMMUNITY GROUPS, IN THE DELIVERY OF SAR SERVICES.” says Bristow’s UK “We are committed Search and Rescue – UK SEARCH AND RESCUE DIRECTOR SAMANTHA WILLENBACHER to delivering a

Director Samantha service that meets Willenbacher. “We the required high are committed to working closely with both national and local agencies, expectations and to build on the heroic work conducted by the Royal such as mountain rescue teams, Coastguard, police, fire service and Air Force and Royal Navy over the past 70 years. We will work in full voluntary community groups, in the delivery of SAR services.” As part partnership with the MCA to ensure a smooth transition process and the of this commitment, Bristow SAR recently attended “The Gathering,” a long-term continued delivery of a world-class SAR operation in the UK.” mountain rescue conference in Aviemore, Scotland. Mountain rescue teams (MRTs) from the UK and Ireland attended the conference and met with MCA and Bristow representatives.

Bristow SAR personnel provided a series of four, two-hour presentations and were on hand to answer questions at a booth co-hosted with the MCA. Rescue and medical equipment was on display throughout the presentations, with topics addressed ranging from rescue and medical techniques to human factors and search management.

Bristow SAR representatives included Technical Crewmen Julian (Smiler) Grinney, Ian Copley, Chris Gibbins and Josh Williams; Pilot Don Robertson, AC engineer

24 Bristow World 2015 Issue 1 NEWS BRIEFS

Bristow CEO Emeritus Bill Chiles is the first chairman of HeliOffshore’s board of directors.

HELIOFFSHORE LAUNCH best practices, developing and applying advanced technology, and encouraging common global flight standards. HELICOPTER OPERATORS FOUND HELIOFFSHORE On October 21, 2014, HeliOffshore held its launch event at its offices in Gretchen Haskins, who was selected as HeliOffshore’s chief executive,

London. Robert Goodwill, UK Aviation Minister, and Bill Chiles, Bristow said the association is open to any group with a stake in offshore CEO Emeritus and the first chairman of HeliOffshore, spoke at the event helicopter flight. She said that membership is expected to include attended by clients, industry associations, safety professionals and customers of helicopter services, aircraft manufacturers, service representatives of HeliOffshore’s founding members – Avincis, Bristow providers, technology companies, staff and passenger organizations, Group, CHC Helicopter, Era and PHI. HeliOffshore is an industry and government and research institutions. Haskins said: “HeliOffshore association for organizations with an interest in working together to will work to achieve the highest levels of safety, in the air and on the achieve the highest level of safety in offshore helicopter transport. ground. We want to deliver real safety benefits for the people who The association will use cross-industry cooperation as a platform depend on the industry to get to and from their offshore workplaces, the for enhancing the industry’s overall strong safety record by sharing crews who fly the helicopters and the teams who maintain them.”

Bristow World 2015 Issue 1 25 UK Aviation Minister Goodwill joined representatives of the HeliOffshore BRISTOW LEADERSHIP PARTICIPATES founding members and several dozen others at the event. Afterward, the association conducted its inaugural safety workshop. Goodwill IN FORUMS AROUND THE WORLD, said: “We all agree safety is the highest priority for the offshore FURTHER ESTABLISHING BRISTOW helicopter industry. By bringing the main operators together, HeliOffshore will help to promote safety and share best practices. AS INDUSTRY THOUGHT LEADER This is a really positive step toward ensuring the strongest possible Bristow leaders shared their expertise and experience recently at

safeguards are in place and are applied consistently. I will also be industry forums around the world. Bristow’s President and CEO Jonathan working to ensure the Civil Aviation Authority continues to implement Baliff participated in the Industry Business Leader’s Forum at Helitech the recommendations from its Offshore Helicopter Review.” International, citing an urgent need for sharing safety practices within the industry and emphasizing there is “no profit without safety.” Director of

HeliOffshore grew out of a joint initiative by helicopter operators, which Aviation Safety Tim Rolfe spoke on automation at the Royal Aeronautical started more than a year ago, to further enhance offshore flight safety Society Rotorcraft, stressing the need for open communication among in the North Sea, as well as from work by the European Helicopter regulators, operators, approved training organizations and original Operators Committee. While its origins are regional, HeliOffshore’s equipment manufacturers to ensure that design philosophies and objectives are global. “The industry will continue to compete vigorously operational protocols are shared widely and consistently. on commercial issues, but safety is not a competitive factor,” said Haskins. “The best way to continually improve safety standards is through cooperation.”

HeliOffshore initially will focus on six priority areas, all of which were discussed in the workshop: • Automation • Pilot monitoring Fleet Management Director Nina Jonsson (right) • Stabilized approaches • Accident survivability

• Application of health and usage monitoring systems (HUMS) Fleet Management Director Nina Jonsson was a panelist at the • Information exchange International Aviation Women’s Association 26th Annual Conference. She talked about aftermarket services and maintenance, repair and Haskins is an internationally recognized expert in human factors of overhaul concepts from the operator perspective, and contrasted fixed- safety, and has an extensive record of leadership in raising aviation wing and rotary opportunities and challenges. safety performance by increasing partnership within the global aviation

safety community. Bristow Academy General Manager Nick Mayhew participated in a training panel at the Airborne Law Enforcement Association Expo. The

The former group director of the UK Civil Aviation Authority’s Safety panel included experts from Flight Safety International, experienced Regulation Group and group director of safety at NATS, the main sheriff aviators and leading flight instructors from across the U.S. air-navigation service provider in the UK, Haskins is a longtime champion of initiatives that improve frontline operational safety. She has also advised NATO (the North American Treaty Organization) on human performance and critical safety systems. Bill Chiles is the first chairman of HeliOffshore’s board of directors, which includes CEO-level representatives from the member companies. Bristow Academy General Manager Nick Mayhew (second from left) in a training panel at the Airborne Law Enforcement Association Expo

26 Bristow World 2015 Issue 1 INVESTMENTS IN PEOPLE AND BRISTOW CELEBRATES TWO YEARS TECHNOLOGY UNDERSCORE OF TARGET ZERO IN THE WEST BRISTOW’S COMMITMENT TO AFRICA BUSINESS UNIT

NIGERIAN OPERATIONS On November 11, 2014, Bristow’s West Africa Business Unit (WASBU) Bristow continued its industry leadership in Nigeria with major celebrated two consecutive years of Target Zero performance without

investments in both people and technology. Bristow donated a a recordable injury or air accident. Vice President Operations Mike helicopter to the Nigerian College of Aviation Technology to support Imlach commended WASBU staff, saying, “Management has led by students pursuing a career in the aviation industry. Bristow is also example, setting consistent expectations, making the right investments investing more than $300,000 in the training of 20 cadet engineers and ensuring employees are provided with the tools, equipment currently enrolled at the school. At its operation base at the Nigerian Air and procedures to do their jobs safely. Employees are showing their Force Base, Port Harcourt, Rivers State, Bristow is investing $1 million commitment to Target Zero. I would like to congratulate our staff in for a gas-to-power project that will ensure adequate power supply. WASBU for this significant achievement and express my thanks to These enhancements to infrastructure will directly improve Bristow’s everyone for their hard work and dedication to safety.” delivery of services to its clients in the region.

BRISTOW’S AIRCRAFT ACCEPTANCE REPRESENTATIVES TRANSFORMING CIVIL HELICOPTER INDUSTRY

Bristow is pioneering a new role in the civil helicopter industry by having aircraft acceptance representatives work at original equipment manufacturer facilities.

Bristow’s Will Gearing in Europe and Jeff Ryhti in the U.S. work side by side with the OEMs Sikorsky, AgustaWestland and Airbus Helicopters on the aircraft delivery process, service, support and future aircraft design. By reducing inefficiencies in the acceptance process, Bristow is able to reduce the amount of time it takes to have a new aircraft Left to right: Aircraft Acceptance Representative (Europe) Will Gearing, President and CEO delivered. Jonathan Baliff and Aircraft Acceptance Representative (U.S.) Jeff Ryhti

Bristow World 2015 Issue 1 27 BRISTOW TRAINS FUTURE TRINIDAD AND TOBAGO ENGINEERS WITH APPRENTICESHIP PROGRAM

As part of the effort to increase the number of Trinidad and Tobago citizens who are licensed helicopter engineers, Bristow is sponsoring training for four candidates through the Resource Group’s Aviation Technical Training division, LRTT Ltd. in the UK. “The

recruitment of these four apprentices is a long-term commitment for the Trinidad operation,” says Head of Engineering Mark Plunkett. “It increases quality jobs on the island and supports our operation with local engineers.”

Four candidates received sponsorship through the Resource Group’s Aviation Technical Training division, LRTT Ltd in the UK

SAFETY LEADERSHIP EARNS JASON HARPER A CLIENT SAFETY AWARD

A major oil and gas company recognized Australia Business Unit

(AUSBU) Ground Handler Jason Harper with a safety award for his leadership actions that led to the continued safe operations for Bristow employees and the client. By exercising his STOP WORK authority, Harper quickly halted all activity so that the safety concern could be resolved. His actions highlight the safety authority empowered in all Bristow employees to STOP WORK whenever necessary to ensure continued Target Zero safety. “Jason’s actions are a reflection of our safety culture and demonstrate our commitment to a safe, incident-free AUSBU Ground Handler Jason Harper (right) operation,” said Bristow’s Commercial Manager Stefan Mischke.

28 Bristow World 2015 Issue 1 IAIN RITCHIE EARNS PRESTIGIOUS Hammerfest, Norway, in December 2013. Candidates for the program must be selected before they can begin Bristow’s comprehensive IMPERIAL SERVICE MEDAL FROM training process. The program consists of written and physical tests as THE ROYAL AIR FORCE well as critical evaluations by peers and senior personnel.

Aberdeen-based Health, Safety and Environment (HSE) Advisor Iain Like other winch operators, Harder-Falck was an engineer before Ritchie recently received the Imperial Service Medal from his previous beginning her winch operator training and will continue her duties as an employer, the Royal Air Force (RAF). Ritchie was presented with the engineer in addition to her new role. When not maintaining aircraft, she award during an event at the RAF Lossiemouth base in recognition of 27 will be in the back of SAR helicopters operating the hoist. Her job is to years of service at the RAF Kinloss base in Northern Scotland. make sure the winch man – who is at the end of the wire – gets down

Ritchie started in the RAF in 1987, and during his years of service to the landing area and back into the helicopter safely. Part of SAR he was responsible for running contracts for the station, managing operations in Norway, Harder-Falck will face challenging conditions that infrastructure, family accommodations and the barrack stores. He also include strong storms and waves that can reach 40 feet. “I am very

implemented a waste management system at Kinloss that decreased proud of Jeanette,” said Norway Area Manager Arne Martin Gilberg. the budget threefold over two years. “Receiving the Imperial Service “She worked very hard to achieve this great accomplishment.” Medal is a huge honor,” Ritchie said. “The awards ceremony closed off my career with the RAF on a high note that includes 27 years of fantastic memories. It was a very proud day for my family, too.” The Imperial Service Medal is awarded to civil servants who leave after at least 25 years of service and in recognition of their dedication.

Jeanette Harder-Falck (left) is Bristow’s first female SAR winch operator Iain Ritchie (right) received the Imperial Service Medal from the RAF

JEANETTE HARDER-FALCK IS Bristow successfully implemented SAP in late 2014 in its BRISTOW’S FIRST FEMALE SAR finance and supply chain functions and is now preparing for its second implementation across maintenance WINCH OPERATOR operations through a phased implementation schedule spanning 2015-16. Establishing SAP as Bristow’s business Jeanette Harder-Falck has passed her line check and is now Bristow’s platform is opening a new chapter that will allow for first female search and rescue (SAR) winch operator. Harder-Falck, improved safety, compliance and customer service. who has been with Bristow since April 2005, began her training in

Bristow World 2015 Issue 1 29 BRISTOW EMPLOYEES AROUND Australia Business Unit (AUSBU) HR Manager Keir Williams went above and beyond for the cause. She spoke at numerous leadership THE WORLD SUPPORT THE R U OK? meetings around the world leading up to R U OK? Day 2014, providing FOUNDATION management with tools to engage employees and contributing to the global communications of the project. She also created the slogan Bristow has committed to support The R U OK? Foundation's R U OK? “Keep Calm and Ask R U OK?” for the effort and produced materials Afield initiative with an annual donation of $120,000 over the next with this branding to employees globally. She was recognized for her three years. In addition, Bristow employees around the world stepped efforts with the Australian Human Resources Institute (AHRI) R U OK?

up for The R U OK? Foundation. In September, James Glover raised Champion Award on October 30. more than $35,000 with a team that braved the Kokoda Challenge. The team hiked nine days through 60 miles on the Kokoda Trail, which links the southern and northern coasts of Papua New Guinea, passing through rugged mountainous rainforest terrain. Employees around the world celebrated R U OK? Day on September 11 by participating in various activities designed to spark conversations and ask “R U OK?” to support mental health.

AUSBU HR Manager Keir Williams (left) wins AHRI R U OK? Champion Award

To further support the cause, the Bristow Darwin hangar was the official launch site of the Conversation Bus that traveled in outback Australia, through the Northern Territory, Queensland, Victoria and New South Wales, visiting community halls and schools along the way, promoting Employees in Sola, Norway, participated in a group fitness class as part of R U OK? Day 2014 the simple message that asking someone “R U OK?” can change a life.

30 Bristow World 2015 Issue 1 HOUSTON EMPLOYEES SERVE Program Coordinator Ewos Iroro thanked Bristow on behalf of the editorial board and management of Travel & Business News, saying that CITIZENS OF THE BROOKWOOD Bristow’s support helps encourage “young Nigerians to follow a career COMMUNITY in the aviation industry in an effort to ameliorate the problem of an aging workforce and skilled manpower shortage currently facing the industry.” A team of 15 Bristow employees braved the Houston heat and humidity to serve their community by volunteering at The Brookwood Community, a community for adults with disabilities. The team toured the facility, which sprawls over more than 475 acres, and learned about its work. Residents (known as “citizens”) make 400 pieces of pottery each week, grow plants in 45 greenhouses on-site and have various jobs that generate more than $6 million per year to support the organization. Brookwood offers them the opportunity to have meaningful work that contributes to the community and to each other. During the tour, Bristow volunteers met with citizens and talked to them about their Bristow awarded 20 scholarships as part of its partnership with the work and their experience at Brookwood. After the tour, the team split National Travel and Essay Competition into groups and cleaned the windows of several of the homes in the community. BRISTOW EMPLOYEES PROVIDE CONTINUOUS SUPPORT OF CHILDREN’S CHARITIES

Children’s charities have a special place in the hearts of Bristow employees, as clearly demonstrated by their ongoing support of Aberlour Child Care Trust and The ARCHIE Foundation. Aberdeen employees rolled up their sleeves to volunteer and raised money to support Aberlour Child Care Trust throughout 2014. Employees went

Senior Vice President and Chief Legal Officer Chip Earle greets a to two of the organization’s facilities to paint and generally spruce up Brookwood citizen the areas. They also collected clothes, books, games and craft supplies, and delivered the donations to the facility. BRISTOW PROVIDES The ARCHIE Foundation was selected as the charity of choice for the SCHOLARSHIPS WHILE GETTING Press and Journal Energy Ball, and received a donation of more than A FRESH PERSPECTIVE FROM $2,500 from the event. As a company, Bristow also donated $5,000 to the organization when President and CEO Jonathan Baliff recently NIGERIAN STUDENTS toured the facility. In addition, Bristow was a silver sponsor for the Bristow partnered with the National Travel and Essay Competition this Wild Dolphin project to support The ARCHIE Foundation. The Bristow year to discover hidden talents and encourage young Nigerians to pursue dolphin sculpture, named Luna, was one of 50 life-sized sculptures a career in aviation. The competition selected 20 winners, 10 secondary of bottlenose dolphins – usually spotted off the northeast coast – that students and 10 tertiary students. Secondary students submitted popped up all over Aberdeen. As part of efforts to support The ARCHIE essays on the topic: “Helicopters: How Important to Our Daily Life and Foundation, four brave men from Europe Business Unit’s (EBU) Economy?” Tertiary students submitted essays on the topic: “Safety commercial and finance teams had their legs waxed to raise money Versus Profit in Airline Operations: Which Comes First?” for the organization. Integrated Aviation Consortium (IAC) Commercial

Bristow World 2015 Issue 1 31 Manager Alan Cheesewright, IAC Commercial Assistant Alistair LAILA VERONIKA JONASSEN Brown, Search and Rescue Finance Manager Andrew Tulloch and Assistant Accountant Stuart Ross raised nearly $1,900 as a result of IGNITES CHANGE AT GHANA braving this ordeal. ORPHANAGE

Senior S-92 Technician Laila Veronika Jonassen ignited significant positive change at an orphanage in Ghana with the help of her seven- year-old son, Elias. When she first arrived at the orphanage to volunteer, she was astonished by the abysmal conditions in which the children were living.

In addition to the time and effort she has devoted to the children since her arrival, Jonassen started collecting donations to improve Left to right: Personal Assistant Samantha Lewis and Training Coordinator Lisa Clyne spruce up a playground as part of Bristow’s ongoing support of the children’s lives in the current orphanage and to build a new Aberlour Child Care Trust orphanage as well. Her friends and colleagues have donated $12,000 so far, and the funds are being put to good use. The roof has been TEXAS TO TANZANIA PROJECT repaired, and a kitchen is in the process of being built in the current orphanage – complete with all the necessary equipment, furniture DELIVERS DONATIONS TO and dishes. The donations also provided uniforms for each student, TANZANIAN ORPHANS health insurance for each child for a year, a necessary medical procedure for one of the children, school fees for the next year A project that began as a school donation drive blossomed into an and school supplies. Also, a new orphanage is on the horizon – a international effort, thanks to Bristow employees. The project started plot of land has been purchased and construction is underway. In as a donation drive at the school of Eve Baliff, daughter of Bristow addition to providing for the children, the donations are improving

President and CEO Jonathan Baliff. Employees in the Houston office the community, as the projects are providing work for the locals. rallied around the project and actively collected additional supplies to Jonassen ensures that everything they need is purchased from the add to the shipment before it was picked up for delivery. The initiative local community. was originally focused solely on the orphans, but with Bristow’s increased contributions, it was extended to benefit the entire village. A Bristow helicopter delivered the donations to the Tanzanian village, much to the amazement and wonder of the orphans.

Senior S-92 Technician Laila Veronika Jonassen has devoted her personal A Bristow helicopter delivered donations from the Texas to Tanzania Project time to improving the lives of orphans in Ghana

32 Bristow World 2015 Issue 1 STORNOWAY SEARCH AND RESCUE BASE HOSTS CHERNOBYL CHILDREN

Bristow’s search and rescue (SAR) crews at Stornoway in the Scottish Western Isles hosted a group of children from Belarus as part of a trip organized by Chernobyl Children’s Project (UK). The organization supports children and families in Belarus, the country most affected by the Chernobyl disaster, by organizing recuperative holidays to the UK for 300 children each year, many of whom are in remission from cancer. According to doctors in Belarus, trips can significantly boost a child’s immune systems and help them to resist or recover from serious illness. The children were given a tour of the base and had the opportunity to sit in an aircraft and visit the fire department at the airport while hearing firsthand from Bristow crews SAR crews at Stornoway hosted a group of children from Belarus about what it’s like to fly in a SAR aircraft.

FIGHTING BREAST CANCER green. The winner of the Pink Ball Drop was the person whose name was on the ball that landed closest to or in the hole. AROUND THE WORLD The fight against breast cancer is a cause close to the hearts of Bristow’s West Africa Business Unit (WASBU) partnered Bristow employees, and they have stepped up to join the fight with with Sebeccly Cancer Care and Support Center in the fight against various activities around the world. Bristow Academy employees built breast cancer with a $75,000 donation and volunteer efforts to raise a helicopter-themed bathtub racer and competed in the Bed & Bath awareness of the disease. The donation helped provide treatment for Tub Soap Box Derby at the Pink Ribbon Walk at Port Canaveral. The women at Lagos University Teaching Hospital and General Hospital event supported the Space Coast Cancer Foundation. The team won Lagos Island. The donation also funded educational programs in first place in the race and a trophy for most creative entry. Houston 10 schools in the Lagos area. As part of the partnership, Sebeccly employees rallied against breast cancer during the month of October. representatives visited Bristow’s office in Lagos to educate employees A team of employees participated in the Susan G. Komen Race for the on breast cancer and provide free health screenings. Cure. In addition to the company donation of $5,000, Team Bristow raised more than $13,000 with Senior Vice President and Chief

Administration OfficerHilary Ware leading the effort.

Bristow continued its support of Susan G. Komen efforts as the presenting sponsor of the Susan G. Komen Golf Classic and Pink Ball Drop on November 17. Bristow employees braved cold temperatures and gusty winds to support the cause by playing in the tournament. The event raised more than $131,000 to support breast health awareness, education and year-round services to those in need. Bristow added a Trinidad employees generated an extra $1,000 in donations with their winning photo unique twist to the tournament with the Pink Ball Drop, which was one of the day’s highlights. Pink golf balls were sold at the tournament for Baliff enlisted employees to help him support Susan G. Komen a chance to win additional prizes. After tournament play, the golf balls fundraising personally with the Break Out the Pink Campaign, in which were placed in buckets and loaded into a Bristow Bell 407. The 407 he asked employees to submit photos of themselves wearing pink, with a made a circle over the course and hovered over the driving range as donation amount attached to group photos. More than 150 photos were

Bristow President and CEO Jonathan Baliff poured the balls onto the submitted during the campaign, which generated a donation of $17,850.

Bristow World 2015 Issue 1 33 PUSHING PHYSICAL LIMITS FOR CHARITY Employees around the world went to extraordinary lengths to support charitable organizations throughout 2014.

David Preston cycled 23 hours in the London to Newcastle 24 Senior First Officer James Donald scaled large structures, to raise funds to help premature babies. crawled through mud under barbed wire and swam through flooded pipes when he participated in three extreme adventure races in one month to benefit the Luna Children’s Charity.

Technical Services Assistant Melanee Maisey cycled 500 Engineering Coordinator Andrea Rodriguez ran 14 kilometers kilometers (311 miles) as part of the Great Cycle Challenge to (8.7 miles) in the WAtoday Swan River Run to benefit the Perth fight children’s cancer. Dogs’ Refuge Home.

34 Bristow World 2015 Issue 1 EMPLOYEES SUPPORT SPECIAL THANK YOU FOR SUPPORTING OLYMPICS IN LOUISIANA, FLORIDA MEN’S HEALTH IN "MOVEMBER"

As part of Bristow’s continued partnership with Special Olympics Bristow Chief Operating OfficerJeremy Akel enlisted employees to help Vermilion, Bristow provided funds and volunteer support for the support men’s health during the month of November. More than 250 organization’s equestrian event in October. Bristow’s $2,000 donation employees submitted photos during the “Movember” campaign, which funded the entire event, including trophies, medals, shirts, facility generated a $5,000 donation from Akel. Bristow matched $2,500 of rental and lunch for the athletes and volunteers. New Iberia, Louisiana, the donation, bringing the total to $7,500. employees also volunteered at the event, snapping photos, helping riders on and off of the animals, handling set-up and clean-up detail, walking with the riders and cheering for the athletes during the competitions. Additionally, volunteers also set up and cleaned up for the practices.

Bristow Academy Mechanic Krista Norman is leading efforts to support

Special Olympics Brevard County in Florida in its quest to help its Left to right: Exmouth, Australia, engineers Kyle Pead, Nestor “Speedy” Lopez and Sacha Lyttek competitors develop physical fitness, demonstrate courage, experience joy and participate in a sharing of gifts, skills and friendship with their families. In addition to giving her time as a volunteer and coach, Krista took the lead in coordinating Bristow’s $15,000 donation to the BRISTOW CLIENT WINS organization. Bristow’s donation was matched by the Special Olympics

Florida, which doubled the donation to $30,000. The donation supports AUSTRALIA BUSINESS UNIT (AUSBU) transportation to and from various competitions, including softball, • A three-year contract for two heavy helicopters bowling, aquatics, stand-up paddle boarding, basketball, volleyball, commenced in April 2014, with options to extend an surfing and athletics. additional two years. • A three-year contract for one heavy helicopter commenced in October 2014. • A two-year contract for three heavy helicopters will commence work in December 2015, with options to extend an additional two years.

EUROPE BUSINESS UNIT (EBU) • A five-year contract for one heavy helicopter commenced in June 2014. • A three-year contract for one heavy helicopter will commence in April 2015, with extension options totaling six years. • A two-year contract for one heavy and one medium helicopter (two clients), commenced in June and July 2014, with extension options up to three years. • A one-year contract for three heavy helicopters (two Bristow Academy employees support the Special Olympics Brevard clients) commenced in June and September 2014. County in Florida • A one-year contract for three heavy helicopters will commence in February 2015, with a two-year extension option.

Continued on next page

Bristow World 2015 Issue 1 35 NORTH AMERICA BUSINESS UNIT (NABU) existing and two new helicopters commencing in March 2016 with • A one-year contract for one heavy helicopter will commence in options to extend up to four years, as well as an un-priced option February 2015, with a two-year extension option. for five additional years. • A five-year contract for one heavy helicopter will commence in • A six-month contract for two medium helicopters will October 2015, with options to extend up to three years. commence in April 2015. • A three-year contract for one heavy helicopter will commence in WEST AFRICA BUSINESS UNIT (WASBU) August 2015, with options to extend up to two years. • A two-year contract for one medium helicopter commenced in • A one-year contract for two heavy helicopters (two clients) April 2014, with two, one-year extension options. commenced in April 2014 and December 2014. • A one-year contract for one medium helicopter commenced in • Cougar Helicopters Inc. renewed a six-year contract for seven May 2014.

MANAGEMENT CHANGES

Chet Akiri was appointed Senior Vice President and Chief Corporate Development, New Ventures and Strategy Officer. In this role, Akiri will lead Bristow’s corporate development efforts, including new business incubation, venture investing activities, identification of merger and acquisition opportunities, potential government and joint venture development streams, and long-term corporate-level strategy, financial planning and analysis.

Jerry Allen, Director, Scott Fyvie, Director, Leila McKinney, Manager, Andrew Pape, Manager, System Safety Supply Chain Operations Development Investor Relations

Allan Bowie, Director, Global Rowan Greenwood, Director, Alex Merchant, Service Rob Pendle, Director, Global Operations Accounting Global SAR Operations Delivery Manager, Scatsta Maintenance Operations

Captain Christina Brun, Colin Jones, IAC Don Miller, Vice President, Clayton Ray, Area Manager, Deputy Chief Pilot, Aberdeen Operations and Service Mergers, Acquisitions and East Africa Delivery Manager Integration Seham Carson, Director, Captain Ben Richardson, Internal Controls and Julie King, External Duncan Moore, Director, Deputy Chief Pilot, Scatsta Accounting Compliance Communications Manager WASBU Tim Rolfe, Director, Alan Corbett, Director, EBU Jannie Matthysen, Director, Jon Oakey, Director of Planning Aviation Safety Global Flight Operations and Performance, EBU Mark Embleton, Accounting Mike Sim, Vice President, Director, Europe Global Business Development

Bristow Group Inc. Global Communications Global Communication Network (GCN) Heather Jehnes, Academy Audrey Smith, EBU 2103 City West Blvd., 4th Floor Tricia Morley, Director Janet Abadie, NABU Amla Lacy, NABU Keir Williams, AUSBU Houston, TX 77042 Yvonne Devine, Specialist Iyabo Bello, WASBU Amanda Lawrence, Academy Arch Currid, Consultant t 713.267.7600 f 713.267.7620 Julie King, External Allan Blake, AUSBU Sally Lemet, NABU Linda Gilbert, Consultant bristowgroup.com Communications Manager Christopher Bond, Global Safety Christine Longtin, Academy Taylor Long, Specialist Daniel Bowden, AUSBU Oladapo Oyeleke, EBU Jill Vitols, Specialist Beverly Breaux, NABU Sandie Richardson, Legal Kylie Cardinal, AUSBU Inger Marie Roenneberg, EBU global.communications@ bristowgroup.com Jessica Ditch, NABU Ellie Runciman, Human Resources