Everything You Need to Know to Install and Use Your Truecall Recorder 2 Contents

Everything you need to know to install and use your trueCall Recorder 2 Contents Overview 3 Setting up trueCall Recorder 4 Recording your calls 7 Voicemail 8 Message Centre Installing trueCall Message Centre 9 Using trueCall Message Centre 10 Options 13 Handset menu options 14 Internet Control Panel & Weblink 18 trueCall Recorder’s lights 20 Frequently asked questions 21 The legality of recording phone calls 22 General information 23 Support 24 What you will need Your trueCall Recorder unit Your phone, or cordless phone base unit Call Recorder memory card A free mains socket near your phone trueCall’s mains adaptor USB card reader Computer © trueCall Ltd 2012 V 1.6 28/10/12 Overview 3 trueCall Recorder allows you to monitor the calls that you make and receive. It allows you to record some or all of your incoming and outgoing phone calls, has a built in voicemail, and with the optional Internet Control Panel, keeps a log of all the calls you have made and received that you can view over the Internet. Messages and call recordings are saved to the supplied memory card, and can be played from your phone or saved on your computer using trueCall Message Centre software. trueCall Recorder comes with either a 70 or a 140 hour memory card. Why keep call recordings and voicemail messages? If you have a record of what was said on a call, it is easier to resolve problems:- When you have bought something over the phone it is easier to resolve disputes over ‘who said what to who, and when’ - this can prevent mis-selling and slamming. You may be able to use the recordings to get compensation from telemarketers who repeatedly disturb you. If you receive malicious calls, this information may make it easier to take action to stop them. Banks and insurance companies often keep recordings of calls for their own protection - why shouldn’t you do the same? You can keep a record of harassment by debt collection companies. trueCall Message Centre The Call Recorder memory card can be plugged into a computer and the recordings can then be transferred to your hard disk using trueCall Message Centre software. trueCall Message Centre software is supplied on the memory card and this requires a PC running Windows XP, Vista, 7 or 8, or an Apple Mac running OSX with PC emulation such as Parallels. 4 Setting up trueCall Recorder 1 Check you have Caller-ID on your phone line In order to access all of trueCall Recorder’s features you will need to have the Caller-ID service on your phone line. This service displays the caller’s number on your phone when they call you, and allows trueCall to distinguish between callers you do want to speak to, and those that you don’t. Some operators provide the service free, other operators charge a small monthly fee. Before you install trueCall, check that the Caller-ID service is active on your phone line. An easy way to do this is to make a call to your landline from your mobile and check that its number is displayed on your phone. If your phone does not have a display window, then please call your service provider to confirm that the service is active. Decide where to install your trueCall unit 2 trueCall can operate from any phone socket in your house. If you have a cordless phone system, locate it near the base station, otherwise install it close to the phone you use most often - you want to be able to easily check trueCall to see if you have any messages. 3 Connect the unit to your phone and power supply Unplug your phone’s lead (or the lead from your cordless phone base station) from the wall socket, and replace it with trueCall's phone lead. If you have broadband on your home phone line, you must plug trueCall’s lead into a broadband splitter/filter. Plug your phone’s lead (or the lead from your cordless phone base station), into the socket at the back of trueCall. Plug the mains adaptor into the power socket at the back of trueCall and into a wall socket - the lights will flash for about a minute, then trueCall will say ‘Ready’ with just the green light lit. Setting up trueCall Recorder 5 Plugging in the memory card Plug your Call Recorder memory card firmly into your trueCall unit (label side up). After a few seconds you’ll hear the message “Memory card ready” through the speaker. If trueCall detects an error on the memory card you will hear the message "Error on memory card - please remove the card". It may be that the card is faulty or it isn't a genuine trueCall card or just hasn’t been inserted fully. Remove the card for 10 seconds then replace it making sure that the card is plugged firmly into the socket. If the memory card is write protected you’ll hear the message “Cannot record to memory card as it is write protected”. Don’t rapidly insert and remove your memory card as this may corrupt the card and reboot your trueCall unit. 6 Setting up trueCall Recorder Phones and phone lines trueCall Recorder will work with a wide range of phone equipment including corded and cordless phones. If you have a number of extensions in your house we recommend that you use a modern multi-handset cordless phone system - this allows you to control trueCall Recorder from any phone. trueCall was designed for use in the home and will work on landlines and cable phone lines. It shouldn’t be plugged into office switchboards, or used on VoIP lines or lines that are shared with a fax machine, or anywhere you need to dial ‘9’ for an outside line. Other equipment You may have other equipment plugged into your phone line - alarm systems, set top boxes, digital TV boxes, etc. These mustn’t be plugged into the back of trueCall, but can be plugged in alongside trueCall using a 2 way phone adaptor (or plugged into any other phone socket in your home). Memory card The supplied memory card is an SD memory card similar to those used in digital cameras. It is specially formatted to work with trueCall and contains trueCall Message Centre software. Standard SD cards won’t work in trueCall Recorder. Memory cards have a ‘write protect’ switch that allows you to prevent a card being changed. Sometimes, during handling, this can be accidentally knocked into the wrong position. If a card is not performing properly, then check its write protect switch. If the switch is towards the If the switch is towards the front of the card, you can back of the card, you can read from it and write to it - only read from it - you can’t this is its standard position. record calls. Recording your calls 7 When it is first installed, trueCall Recorder will record all incoming and outgoing calls, but you can choose how to configure it:- Do not record calls - No calls will be recorded Record selected calls - Press trueCall's button during the call to record the call Record all calls - All calls will be recorded You can specify different recording rules for incoming and outgoing calls (eg record all incoming calls, record selected outgoing calls). This can be done through your Internet Control Panel (page 18) or through the Handset menus (page 14). trueCall will flash its blue light to warn you if you select ‘Record all calls’ but no memory card is installed (or it is full, corrupt or write protected). Recording a call If trueCall is set to ‘Record all calls’ - you don’t need to do anything - so long as a memory card is installed, is write enabled, and has enough memory for at least half an hour’s recording, then every call will be automatically recorded to the card. If trueCall is set to ‘Record selected calls’ - at any time during an incoming or outgoing phone conversation just press the button on the top of the trueCall unit to tell trueCall to save the recording of the call. You will hear a beep (which won’t be heard by the person on the other end of the line). trueCall’s Buffered Save feature means that even if you press the button half way through the call, trueCall will save the complete conversation to the memory card right from the start. trueCall’s red light flashes while a call is being recorded. A single call recording may last a maximum of 12 hours. Out of respect for their privacy, it is very important that everyone in your household, and any guests who might use your phone, are aware that their conversations may be recorded. 8 Voicemail trueCall has a built-in voicemail system that can store 12 minutes of messages from your callers. You control it from your phone handset, and it speaks to you telling you what your options are at each stage. If you use trueCall’s voicemail rather than the network voicemail or the voicemail in you phone trueCall will be able to keep a better record of what has happened to your calls. Playing back your messages trueCall flashes it’s red light to tell you that you have new messages or missed calls waiting - 1 flash for 1 message, 2 flashes for 2 messages, 3 flashes for 3 messages and 4 flashes for 4 or more messages. There are three ways to play back your messages - from your phone, by pressing the button on the unit, or by dialling in from another location when you are away from home.

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