IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains owner assistance information and GM's participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.

Owner's Name

Street Address

City & State

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use: Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM.

© 2010 Buick Division, . All rights reserved. Printed in the U.S.A. GENERAL MOTORS LLC, GM, BUICK, and the BUICK emblem are registered trademarks of General Motors LLC.

Part No. 20759699 A First Printing 2011 Warranty and Owner Assistance Information

Important Message to New Vehicle Limited Warranty . . .4 Chemical Paint Spotting . . . . . 14 Owners...... 1 What Is Covered ...... 4 Warranty Coverage – GM's Commitment ...... 1 What Is Not Covered ...... 9 Extensions ...... 15 Owner Assistance ...... 1 Things to Know About the New Touring Owner Service – GM Participation in an Vehicle Limited Warranty . . . . 13 Foreign Countries ...... 15 Alternative Dispute Warranty Repairs – Warranty Service – Foreign Resolution Program ...... 1 Component Exchanges . . . . 13 Countries ...... 16 Warranty Service – United Warranty Repairs – Recycled Original Equipment States and Canada ...... 1 Materials ...... 13 Alterations ...... 16 Warranty Coverage at a Tire Service ...... 13 Recreation Vehicle and Glance ...... 2 After-Manufacture Special Body or Equipment New Vehicle Limited “Rustproofing” ...... 13 Alterations ...... 16 Warranty ...... 2 Paint, Trim, and Appearance Pre-Delivery Service ...... 17 Emission Control System Items ...... 13 Production Changes ...... 17 Warranty ...... 2 Vehicle Operation Noise Emissions Warranty for and Care ...... 14 Light Duty Trucks Over Maintenance and Warranty 10,000 LBS Gross Vehicle Service Records ...... 14 Weight Rating (GVWR) Only ...... 17 2011 Buick Limited Warranty and Owner Assistance Information

Emission Control Systems Emission Warranty Customer Assistance Warranty ...... 18 Parts List ...... 23 Offices ...... 34 What Is Covered ...... 18 Emission Warranty Customer Assistance for Text How to Determine the Parts List ...... 23 Telephone (TTY) Users ...... 35 Applicable Emissions Replacement Parts ...... 27 Control System Maintenance and Repairs . . . 27 Online Owner Center ...... 36 Warranty ...... 18 Claims Procedure ...... 28 Online Owner Center (U.S.) — Federal Emission Control www.gmownercenter.com/ Customer Satisfaction buick ...... 36 System Warranty ...... 18 Procedure ...... 29 California Emission Control My GM Canada (Canada) — System Warranty ...... 20 State Warranty www.gm.ca ...... 36 Enforcement Laws ...... 31 Roadside Assistance Warranty Information for Program ...... 37 California Only ...... 32 Courtesy Transportation Special Coverage Adjustment Program ...... 38 Programs Beyond the Warranty Period ...... 33 Important Message to Owners... 1

GM's Commitment expired when the problem results Warranty Service – United from a defect in material or GM is committed to assuring States and Canada workmanship. These instances will satisfaction with your new vehicle. be reviewed on a case-by-case The selling dealer has invested in Your dealer also wants you to be basis. If the issue has not been the proper tools, training and parts completely satisfied and invites you resolved to your satisfaction, follow inventory to ensure that any to return for all your service needs, the Customer Satisfaction necessary warranty repairs can be both during and after the warranty Procedure on page 29. made to your GM vehicle. GM period. requests that the vehicle be We thank you for choosing GM. returned to the selling dealer for all Owner Assistance GM Participation in an warranty repairs. If a situation or The dealer is best equipped to event occurs where you are Alternative Dispute Resolution significantly inconvenienced, an provide all your vehicle's service Program needs. Should you ever encounter a authorized GM dealer can make the problem that is not resolved during See Customer Satisfaction warranty repairs. However, in the or after the limited warranty period, Procedure on page 29 for event the dealer is not able to talk to a member of dealer information on the voluntary, perform the repair due to the special management. Under certain non-binding Alternative Dispute tool and training requirements, circumstances, GM and/or GM Resolution Program in which GM contact the Customer Assistance dealers may provide assistance participates. Offices on page 34. If you are after the limited warranty period has unable to return to the selling dealer, contact a GM dealer in the United States or Canada for warranty service. 2 Warranty Coverage at a Glance

The warranty coverages are Emission Control System covered under the New summarized below. Warranty Vehicle Limited Warranty Bumper-to-Bumper coverage New Vehicle Limited Warranty For light duty truks, see “How to explained previously. Specified Determine the Applicable Emissions Bumper-to-Bumper major components are Control System Warranty” under (Includes Tires) covered for the first 8 years or Emission Control Systems Warranty 80,000 miles, whichever . Coverage is for the first 4 years on page 18 for more information. comes first. or 50,000 miles, whichever Federal comes first. ‐ Defects and performance for . Gasoline heavy duty truck emission Powertrain control systems are covered Defects and performance for . ‐ for the first 5 years or Coverage is for the first 5 years and light duty truck or 100,000 miles, whichever 50,000 miles, whichever emission control systems are comes first. comes first. covered for the first 2 years or ® Sheet Metal 24,000 miles, whichever . 6.6L DURAMAX Diesel comes first. From the first Engines are covered for the first . Corrosion coverage is for the 2 years or 24,000 miles to 5 years or 50,000 miles, first 4 years or 50,000 miles, 4 years or 50,000 miles whichever comes first. whichever comes first. defects in material or . Rust-through coverage is for the workmanship continue to be first 6 years, unlimited mileage. Warranty Coverage at a Glance 3

® California . 6.6L DURAMAX Diesel Noise Emissions Engines . Gasoline Engines . Coverage is for applicable ‐ Defects and performance for vehicles weighing over ‐ Defects and performance for the emission control systems 10,000 lbs based on the Gross cars and trucks with light duty are covered for the first or medium duty emission Vehicle Weight Rating (GVWR) 5 years or 50,000 miles, only, for the entire life of the control systems are covered whichever comes first. for the first 3 years or vehicle. 50,000 miles, whichever ‐ Specified components for the comes first. emission control system are covered for the first 7 years or ‐ Specified components for cars 70,000 miles, whichever or light duty trucks equipped comes first. with light duty or medium duty truck emission control systems Important: Some California are covered for the first emission vehicles may have special 7 years or 70,000 miles, coverages longer than those listed whichever comes first. here. See “California Emission Control System Warranty” under Emission Control Systems Warranty on page 18. 4 New Vehicle Limited Warranty

GM will provide for repairs to the Obtaining Repairs Powertrain Coverage vehicle during the warranty period in To obtain warranty repairs, take the The powertrain is covered for accordance with the following terms, vehicle to a Buick dealer facility 5 years or 100,000 miles, whichever conditions, and limitations. within the warranty period and comes first, except for other What Is Covered request the needed repairs. coverages listed here under “What A reasonable time must be allowed is Covered” and those items listed Warranty Applies for the dealer to perform necessary under “What is Not Covered” later in This warranty is for GM vehicles repairs. this section. registered in the United States and Warranty Period Coverage includes: All normally operated in the United internally lubricated parts, engine oil States or Canada, and is provided The warranty period for all cooling hoses, lines and radiators. to the original and any subsequent coverages begins on the date the Also included are all actuators and owners of the vehicle during the vehicle is first delivered or put in electrical components internal to warranty period. use and ends at the expiration of the engine (i.e.: Active Fuel the coverage period. Repairs Covered Management Valve Lifter Oil Bumper-to-Bumper Coverage Manifold, etc.) cylinder head, block, The warranty covers repairs to timing gears, timing chain, timing The complete vehicle is covered for correct any vehicle defect related to cover, oil pump/oil pump housing, 4 years or 50,000 miles, whichever materials or workmanship occurring OHC carriers, valve covers, oil pan, comes first, except for other during the warranty period. Needed seals, gaskets, manifolds, flywheel, coverages listed here under What repairs will be performed using new “ water pump, harmonic balancer, Is Covered and those items listed or remanufactured parts. ” engine mount, and under What Is Not Covered later in “ ” . Timing belts are No Charge this section. covered until the first scheduled Warranty repairs, including towing, maintenance interval. parts, and labor, will be made at no charge. New Vehicle Limited Warranty 5

Exclusions: Excluded from the Exclusions: Excluded from the Drive Systems Coverage powertrain coverage are sensors, powertrain coverage are includes: All internally lubricated wiring, connectors, engine radiator, cooling lines, hoses, parts, final drive housings, coolant hoses, coolant and heater radiator, sensors, wiring and shafts and bearings, constant core. Coverage on the engine electrical connectors. Also excluded velocity joints, propeller shafts and cooling system begins at the inlet to are the clutch and pressure plate as universal joints. All mounts, the water pump and ends with the well as any Transmission Control supports, seals, gaskets as well as thermostat housing and/or outlet Module and/or module any electrical components internal that attaches to the return hose. programming. to the drive axle. Also covered are Also excluded is the starter motor, Transfer Case Coverage includes: any actuators directly connected to entire pressurized fuel system All internally lubricated parts, case, the drive axle (i.e.: front differential (in-tank fuel pump, pressure lines, mounts, seals and gaskets as well actuator, etc.). fuel rail(s), regulator, injectors and as any electrical components Exclusions: Excluded from the return line) as well as the Engine/ internal to the transfer case. Also powertrain coverage are all wheel Powertrain Control Module and/or covered are any actuators directly bearings, drive wheel front and rear module programming. connected to the transfer case as hub bearings, locking hubs, drive Transmission/Transaxle Coverage well as encoder motor. system cooling, lines, hoses, includes: All internally lubricated Exclusions: Excluded from the radiator, sensors, wiring and parts, case, , powertrain coverage are transfer electrical connectors related to drive mounts, seals and gaskets as well case cooling lines, hoses, radiator, systems as well as any drive system as any electrical components sensors, wiring, electrical control module and/or module internal to the transmission/ connectors as well as the transfer programming. transaxle. Also covered are any case control module and/or module actuators directly connected to the programming. transmission (slave cylinder, etc.). 6 New Vehicle Limited Warranty

Tire Coverage The tires supplied with your vehicle are covered by General Motors against defects in material or workmanship under the bumper-to-bumper warranty coverage. For vehicles within the bumper-to-bumper warranty coverage, defective tires will be replaced on a pro rata adjustment basis according to the following mileage-based schedule: Mileage Replacement Percentage Covered by GM 0-12,000 100% 12,001-36,000 Sliding scale starting at 67% at 12,001, proportionately falling (1.96%/1,000 miles) to 20% at 36,000 miles 36,001-50,000 20% (Buick and Only) 36,001+ 0% ( and GMC Only) 50,001+ 0% (Buick and Cadillac Only) New Vehicle Limited Warranty 7

Examples: Miles Coverage 6,000 100% 12,000 100% 12,001 67% 18,000 55.25% 24,000 43.5% 30,000 31.75% 36,000 20% 48,000 20% Buick and Cadillac (0% Chevrolet and GMC)

This schedule applies to the price of manufacturer. Contact your GM the tires only. GM will cover 100% of dealer or the tire manufacturer of the cost to mount and balance the the brand of tires on your vehicle for tires replaced under warranty for the more information. The following is a full bumper-to-bumper warranty list of current tire manufacturer's period. websites and toll-free customer After your New Vehicle Limited assistance numbers. Warranty expires, you may still have pro-rated warranty coverage on your original equipment tires by the tire 8 New Vehicle Limited Warranty

Tire Companies

Company Website Toll-Free Number Bridgestone/Firestone www.bridgestonetire.com 1-800-356-4644 www.generaltire.com 1-800-847-3349 Continental/General www.continentaltire.com 1-800-847-3349 www.goodyeartires.com Goodyear/Dunlop 1-800-321-2136 www.dunloptires.com Michelin/Uniroyal/Goodrich www.michelinman.com 1-800-847-3435 1-877-740-7000 (East) Hankook www.hankooktireusa.com 1-800-426-8252 (West) Kumho www.kumhousa.com 1-800-445-8646 Pirelli www.us.pirelli.com 1-800-747-3554 Maxxis www.maxxis.com 1-866-509-7067

When a tire is removed from service The tire manufacturer's limited particular purpose or due to a covered warranty condition warranty program, which can be merchantability. The tire under a tire manufacturer's Limited obtained by calling or visiting the manufacturer's expressly disclaim Warranty Program, you may be tire manufacturer's website or any liability for indirect, special, eligible for a tire replacement or a authorized dealer, are in lieu of all incidental or consequential comparable new tire on a prorated other remedies or warranties, damages, lost profit, loss of basis. expressed or implied, arising by law or otherwise, including fitness for a New Vehicle Limited Warranty 9 business, loss of goodwill, loss of GM accessories sold Rust-Through: Any body sheet reputation, punitive or any other over-the-counter, or those not metal panel that rusts through, an damage, cost or loss of any kind.* requiring installation, will continue to actual hole in the sheet metal, is *Some states do not allow the receive the standard GM Dealer covered for up to 6 years, unlimited exclusion or limitation of incidental Parts Warranty of 12 months from mileage. or consequential damages, so the the date of purchase, parts only. Important: Cosmetic or surface above limitations or exclusion may GM Licensed Accessories are corrosion, resulting from stone chips not apply to you. covered under the accessory- or scratches in the paint, for specific manufacturer's warranty example, is not included in sheet Accessory Coverages and are not warranted by GM or its metal coverage. All GM parts and accessories sold dealers. Towing and permanently installed on a GM Notice: This warranty excludes: vehicle by a GM Dealer or GM Towing is covered to the nearest approved Accessory Distributer/ Any communications device that Buick dealer if your vehicle cannot Installer (ADI) prior to delivery will becomes unusable or unable to be driven because of a warranted be covered under the applicable function as intended due to defect. portion (Bumper-to-Bumper, unavailability of compatible Powertrain, etc.) of the New Vehicle wireless service or GPS satellite What Is Not Covered Limited Warranty. In the event GM signals. Tire and Wheel Damage or Wear accessories are installed after Sheet Metal Coverage vehicle delivery, or are replaced Normal tire wear or wear-out is not under the New Vehicle Limited Sheet metal panels are covered covered. Road hazard damage such Warranty, they will be covered, parts against corrosion and rust-through as punctures, cuts, snags, and and labor, for the balance of the as follows: breaks resulting from pothole applicable portion of the New impact, curb impact, or from other Corrosion: Body sheet metal objects and tire wear due to Vehicle Limited Warranty, but in no panels are covered against rust for event less than 12 months/ misalignment beyond the 4 years or 50,000 miles, whichever maintenance period is not covered. 12,000 miles. comes first. 10 New Vehicle Limited Warranty

Also, damage from improper . Alteration, modification, Damage or Corrosion Due to inflation, overloading, spinning, as or tampering to the vehicle, Environment, Chemical when stuck in mud or snow, tire including, but not limited to the Treatments, or Aftermarket chains, racing, improper mounting body, chassis, powertrain, Products or dismounting, misuse, negligence, driveline, or other components after final assembly by GM. Damage caused by airborne fallout, alteration, improper repair, accident, rail dust, salt from sea air, salt or collision or fire, vandalism or . Coverages do not apply if the other materials used to control road misapplication is not covered. odometer has been conditions, chemicals, tree sap, Damage to wheels or tire sidewalls disconnected, its reading has stones, hail, earthquake, water or caused by automatic washes or been altered, or mileage cannot flood, windstorm, lightning, the cleaning agents is not covered. be determined. application of chemicals or sealants Damage Due to Accident, Misuse, . Installation of non-GM (General subsequent to manufacture, etc., is or Alteration Motors) parts not covered. See “Chemical Paint Spotting” under Things to Know The New Vehicle Limited Warranty . Water or fluid contamination About the New Vehicle Limited does not cover damage caused as . Damage resulting from hail, Warranty on page 13. the result of any of the following: floods, windstorms, lightning and Damage Due to Insufficient or . Collision, fire, theft, freezing, other environmental conditions Improper Maintenance vandalism, riot, explosion, . Alteration of glass parts by or objects striking the vehicle Damage caused by failure to follow application of tinting films the recommended maintenance . Misuse of the vehicle such as Important: This warranty is void on schedule intervals and/or failure to driving over curbs, overloading, vehicles currently or previously titled use or maintain proper fluids, racing, or other competition. as salvaged, scrapped, junked, or maintain fluids between Proper vehicle use is discussed or otherwise considered a total loss. recommended maintenance in the owner manual. intervals, fuel, lubricants, or refrigerants recommended in the owner manual is not covered. New Vehicle Limited Warranty 11

Damage Due to Contaminated or Please refer to your Owner Manual Maintenance Poor Quality Fuel under “Fuel” , for additional All vehicles require periodic Poor fuel quality or incorrect fuel recommendations, including the use maintenance. Maintenance may cause driveability problems of TOP TIER Detergent Gasoline. services, such as those detailed in such as hesitation, lack of power, Additional information can also be the owner manual are the owner's stall, or no start. It may also render found at: www.toptiergas.com/ expense. Vehicle lubrication, gauges inoperable or degrade index.html. cleaning, or polishing are not functionality for components such Damage Due to Impact, Use, covered. Failure of or damage to as spark plugs, oxygen sensors, or the Environment components requiring replacement and the catalytic converter. Damage or repair due to vehicle use, wear, from poor fuel quality, water Windshield or glass cracks, chips or exposure, or lack of maintenance is scratches due to impact are not contamination, incorrect diesel fuel not covered. or gasoline may not be covered. covered. Windshield cracks will be covered for the first 12 months, Items such as: It is recommended that gasoline regardless of mileage if caused by . Audio System Cleaning meet specifications which were defects in material or workmanship. developed by automobile . Pads/Linings Lights, lens, mirrors, paint, grill, manufacturers around the world . Clutch Linings and contained in the World-Wide moldings and trim are not covered Fuel Charter which is available for cracks, chips, scratches, dents, . Coolants and Fluids dings and punctures or tears as a from the Alliance of Automobile . Filters Manufacturers at result of impact with other objects or . www.autoalliance.org/ road hazards. In addition, cracks, Keyless Entry (or other remote fuel_charter.htm. Gasoline meeting chips, scratches or other damage to transmitter/receiver batteries) * the face of a radio or instrument these specifications could provide . Limited Slip Rear Axle Service improved driveability and emission cluster from impact or foreign control system performance objects is not covered. compared to other gasoline. 12 New Vehicle Limited Warranty

. Tire Rotation Extra Expenses warranty. Performance of repairs . Wheel Alignment/Balance ** Economic loss or extra expense is and needed adjustments is the exclusive remedy under this . not covered. Wiper Inserts written warranty or any implied are covered up to the first Examples include: warranty. GM shall not be liable maintenance inspection period . Inconvenience for incidental or consequential outlined in the Owner Manual. damages, such as, but not limited Any replacement at the time of, . Lodging, meals, or other travel to, lost wages or vehicle rental or beyond the maintenance costs expenses, resulting from breach inspection period is considered . Loss of vehicle use of this written warranty or any maintenance, and is not covered as implied warranty.* . Payment for loss of time or pay part of the New Vehicle Limited * Some states do not allow . Warranty. The New Vehicle Limited State or local taxes required on limitations on how long an implied Warranty only covers components warranty repairs warranty will last or the exclusion or when replacement or repair of these . Storage limitation of incidental or components is the result of a defect consequential damages, so the in material or workmanship. Other Terms: This warranty gives you specific legal rights and you above limitations or exclusions may * Consumable battery covered up to may also have other rights which not apply to you. 12 months only. vary from state to state. ** Maintenance items after GM does not authorize any person 7,500 miles. to create for it any other obligation or liability in connection with these vehicles. Any implied warranty of merchantability or fitness for a particular purpose applicable to this vehicle is limited in duration to the duration of this written Things to Know About the New Vehicle Limited Warranty 13

Warranty Repairs – Warranty Repairs – Recycled After-Manufacture Component Exchanges Materials “Rustproofing” In the interest of customer Environmental Protection Agency Your vehicle was designed and built satisfaction, GM may offer (EPA) guidelines and GM support to resist corrosion. Application of exchange service on some vehicle the capture, purification, and reuse additional rust-inhibiting materials is components. This service is of automotive air conditioning neither necessary nor required intended to reduce the amount of refrigerant gases and engine under the Sheet Metal Coverage. time your vehicle is not available for coolant. As a result, any repairs GM GM makes no recommendations use due to repairs. Components may make to your vehicle may concerning the usefulness or value used in exchange are service involve the installation of purified of such products. replacement parts which may be reclaimed refrigerant and coolant. Application of after-manufacture new, remanufactured, reconditioned, Tire Service rustproofing products may create an or repaired, depending on the environment which reduces the component involved. Any authorized Buick or tire dealer corrosion resistance built into your All exchange components used for your brand of tires can assist you vehicle. Repairs to correct damage meet GM standards and are with tire service. If, after contacting caused by such applications are not warranted the same as new one of these dealers, you need covered under your New Vehicle components. Examples of the types further assistance or you have Limited Warranty. of components that might be questions, contact Buick Customer serviced in this fashion include: Assistance Center. The toll-free Paint, Trim, and Appearance engine and transmission telephone numbers are listed under Items Customer Assistance Offices on assemblies, instrument cluster Defects in paint, trim, upholstery, page 34. assemblies, radios, compact disc or other appearance items are players, tape players, batteries, and normally corrected during new powertrain control modules. vehicle preparation. If you find any paint or appearance concerns, advise your dealer as soon as 14 Things to Know About the New Vehicle Limited Warranty possible. Your owner manual has Maintenance and Warranty Chemical Paint Spotting instructions regarding the care of Service Records Some weather and atmospheric these items. Retain receipts covering conditions can create a chemical Vehicle Operation and Care performance of regular fallout. Airborne pollutants can fall maintenance. Receipts can be upon and adhere to painted Considering the investment you very important if a question arises surfaces on your vehicle. This have made in your Buick, we know as to whether a malfunction is damage can take two forms: you will want to operate and caused by lack of maintenance or a blotchy, ring-shaped discolorations, maintain it properly. We urge you to defect in material or workmanship. and/or small irregular dark spots follow the maintenance instructions etched into the paint surface. in your owner manual. A “Maintenance Record” is provided in the maintenance schedule Although no defect in the factory If you have questions on how to section of the owner manual for applied paint causes this, Buick will keep your vehicle in good working recording services performed. repair, at no charge to the owner, condition, see your Buick dealer, the the painted surfaces of new vehicles The servicing dealer can provide a place many customers choose to damaged by this fallout condition copy of any warranty repairs for have their maintenance work done. within 12 months or 12,000 miles of your records. You can rely on your Buick dealer to purchase, whichever comes first. use the proper parts and repair practices. Things to Know About the New Vehicle Limited Warranty 15

Warranty Coverage – Mileage Extensions : Prior to Touring Owner Service – Extensions delivery, some mileage is put on Foreign Countries your vehicle during testing at the Time Extensions : The New assembly plant, during shipping, If you are touring in a foreign Vehicle Limited Warranty will be and while at the dealer facility. The country and repairs are needed, extended one day for each day dealer records this mileage on the take your vehicle to a GM dealer beyond the first 24 hour period in first page of this warranty booklet at facility, preferably one which sells which your vehicle is at an delivery. For eligible vehicles, this and services Buick vehicles. Once authorized dealer facility for mileage will be added to the you return to the United States, warranty service. You may be asked mileage limits of the warranty provide your dealer with a statement to show the repair orders to verify ensuring that you receive full benefit of circumstances, the original repair the period of time the warranty is to of the coverage. Mileage extension order, proof of ownership, and any be extended. Your extension rights eligibility: paid receipt indicating the work may vary depending on state law. performed and parts replaced for . Applies only to new vehicles reimbursement consideration. held exclusively in new vehicle inventory. Important: Repairs made necessary by the use of improper or . Does not apply to used vehicles, dirty fuels and lubricants are not GM-owned vehicles, dealer covered under the warranty. See owned used vehicles, or dealer your owner manual for additional demonstrator vehicles. information on fuel requirements . Does not apply to vehicles with when operating in foreign countries. more than 1,000 miles on the odometer even though the vehicle may not have been registered for license plates. 16 Things to Know About the New Vehicle Limited Warranty

Warranty Service – Foreign Original Equipment Alterations Recreation Vehicle and Special Countries This warranty does not cover any Body or Equipment Alterations This warranty applies to GM damage or failure resulting from Installations or alterations to the vehicles registered in the United modification or alteration to the original equipment vehicle, States and normally operated in the vehicle's original equipment as or chassis, as manufactured and United States or Canada. If you manufactured or assembled by assembled by GM, are not covered have permanently relocated and General Motors. Examples of the by this warranty. The special body established household residency in types of alterations that would not company, assembler, or equipment another country, GM may authorize be covered include cutting, welding, installer is solely responsible for the performance of repairs under or disconnecting of the vehicle's warranties on the body or the warranty authorized for vehicles original equipment parts and equipment and any alterations to generally sold by GM in that components. any of the parts, components, country. Contact an authorized GM Additionally, General Motors does systems, or assemblies installed by dealer in your country for GM. Examples include, but are not not warranty non‐GM parts and/or assistance. calibrations. The use of parts and/ limited to, special body installations, Important: GM warranty or control module calibrations not such as recreational vehicles, the coverages may be void on GM issued through General Motors will installation of any non-GM part, vehicles that have been imported/ void the warranty coverage for cutting, welding, or the exported for resale. those components that are disconnecting of original equipment damaged or otherwise affected by vehicle or chassis parts and the installation of the non‐GM part components, extension of and/or control module calibration. , suspension and driveline modifications, and axle The only exception is that non‐GM additions. parts labeled “Certified to EPA Standards” are covered by the Federal Emissions Performance Warranty. Things to Know About the New Vehicle Limited Warranty 17

Pre-Delivery Service Production Changes This warranty covers this vehicle as designed, built, and equipped by Defects in the mechanical, GM and GM dealers reserve the GM, and is not limited to any electrical, sheet metal, paint, trim, right to make changes in vehicles particular part, component, and other components of your built and/or sold by them at any time or system of the vehicle vehicle may occur at the factory or without incurring any obligation to manufactured by GM. Defects in while it is being transported to the make the same or similar changes design, assembly, or in any part, dealer facility. Normally, any defects on vehicles previously built and/or component, or vehicle system as occurring during assembly are sold by them. manufactured by GM, which, at the identified and corrected at the time it left GM's control, caused factory during the inspection Noise Emissions Warranty for noise emissions to exceed Federal process. In addition, dealers inspect Light Duty Trucks Over Standards, are covered by this each vehicle before delivery. They 10,000 LBS Gross Vehicle warranty for the life of the vehicle. repair any uncorrected factory Weight Rating (GVWR) Only defects and any transit damage GM warrants to the first person who detected before the vehicle is purchases this vehicle for purposes delivered to you. other than resale and to each Any defects still present at the time subsequent purchaser of this the vehicle is delivered to you are vehicle, as manufactured by GM, covered by the warranty. If you find that this vehicle was designed, built, any defects, advise your dealer and equipped to conform at the time without delay. For further details it left GM's control with all applicable concerning any repairs which the United States EPA Noise Control dealer may have made prior to you Regulations. taking delivery of your vehicle, ask your dealer. 18 Emission Control Systems Warranty

The emission warranty on your How to Determine the Federal Emission Control vehicle is issued in accordance with Applicable Emissions Control System Warranty the U.S. Federal Clean Air Act. System Warranty Defects in material or workmanship Federal Warranty Coverage State and Federal agencies may in GM emission parts may also be . Car or Light Duty Truck with a require different emission control covered under the New Vehicle Gross Vehicle Weight system warranty depending on: Limited Warranty Rating (GVWR) of 8,500 lbs. Bumper-to-Bumper coverage. There . Whether the vehicle conforms to or less may be additional coverage on GM regulations applicable to light 2 years or 24,000 miles and diesel engine vehicles. In any case, duty or heavy duty emission ‐ 8 years or 80,000 miles for the the warranty with the broadest control systems. coverage applies. catalytic converter, vehicle/ . Whether the vehicle conforms to powertrain control module, What Is Covered or is certified for California transmission control module or regulations in addition to U.S. other onboard emissions The parts covered under the EPA Federal regulations. diagnostic device, including emission warranty are listed under emission-related software, Emission Warranty Parts List on All vehicles are eligible for Federal whichever comes first. page 23 Emissions Control System Warranty Coverage. If the emissions control . Light Duty Truck equipped with label contains language stating the Heavy Duty Gasoline Engine vehicle conforms to California and with a Gross Vehicle Weight regulations, the vehicle is also Rating (GVWR) greater than eligible for California Emissions 8,500 lbs. Control System Warranty Coverage. ‐ 5 years or 50,000 miles, whichever comes first. Emission Control Systems Warranty 19

. Light Duty Truck equipped with Emission related defects in the . The vehicle fails an Heavy Duty Diesel Engine and genuine GM parts listed under the EPA-approved I/M test during with a Gross Vehicle Weight Emission Warranty Parts List, the emission warranty period. Rating (GVWR) greater than including related diagnostic costs, . The failure results, or will result, 8,500 lbs. parts, and labor are covered by this in the owner of the vehicle ‐ 5 years or 50,000 miles, warranty. having to bear a penalty or other whichever comes first. Federal Emission Performance sanctions, including the denial of Warranty the right to use the vehicle, Federal Emission Defect Warranty under local, state, or federal law. Some states and/or local GM warrants to the owner the GM warrants that your dealer will following: jurisdictions have established periodic vehicle Inspection and replace, repair, or adjust to GM . The vehicle was designed, Maintenance (I/M) programs to specifications, at no charge to you, equipped, and built so as to encourage proper maintenance of any of the parts listed under the conform at the time of sale with your vehicle. If an EPA-approved Emission Warranty Parts List on applicable regulations of the I/M program is enforced in your page 23 which may be necessary to Federal Environmental area, you may also be eligible for conform to the applicable emission Protection Agency (EPA). Emission Performance Warranty standards. Non-GM parts labeled Certified to EPA Standards are . The vehicle is free from defects coverage when all of the following “ ” in materials and workmanship three conditions are met: covered by the Federal Emission Performance Warranty. which cause the vehicle to fail to . The vehicle has been conform with those regulations maintained and operated in during the emission warranty accordance with the instructions period. for proper maintenance and use set forth in the owner manual supplied with your vehicle. 20 Emission Control Systems Warranty

California Emission Control * Important: Connecticut, Maine, Your Rights and Obligations (For System Warranty Maryland, Massachusetts, New Vehicles Subject to California Jersey, New Mexico, Oregon, Exhaust Emission Standards) This section outlines the emission Pennsylvania, Rhode Island, warranty that GM provides for your The California Air Resources Board Vermont, and Washington have and General Motors are pleased to vehicle in accordance with the California Emissions Warranty California Air Resources Board. explain the emission control system coverage. (New York adopted warranty on your vehicle. In Defects in material or workmanship California emission standards, but in GM emission parts may also be California, new motor vehicles must not the California Emissions be designed, built, and equipped to covered under the New Vehicle Warranty. The Federal Emissions Limited Warranty meet the State's stringent anti-smog Control Warranty applies to all standards. GM must warrant the Bumper-to-Bumper coverage. There non-PZEV vehicles in New York.) may be additional coverage on GM emission control system on your diesel engine vehicles. In any case, California Partial Zero Emission vehicle for the periods of time and the warranty with the broadest Vehicles (PZEV) have extended mileage listed provided there has coverage applies. coverage on all emission related been no abuse, neglect, or improper parts. maintenance of your vehicle. Your This warranty applies if your vehicle Important: California, Connecticut, vehicle's emission control system meets both of the following may include parts such as the fuel requirements: Maine, Maryland, Massachusetts, New Jersey, New Mexico, New injection system, , . Your vehicle is registered in York, Rhode Island, and Vermont catalytic converter, and engine California or other states have PZEV Emission Warranty computer. Also included are hoses, adopting California emission Coverage. belts, connectors, and other and warranty regulations.* emission related assemblies. . Your vehicle is certified for sale Where a warrantable condition in California as indicated on the exists, GM will repair your vehicle at vehicle's emission control no cost to you including diagnosis, information label. parts, and labor. Emission Control Systems Warranty 21

California Emission Defect and . For 7 years or 70,000 miles, . For 8 years or 100,000 miles, Emission Performance Warranty whichever comes first: whichever comes first for California Low Emission Coverage ‐ If an emission related part listed in this booklet specially Vehicle 2 (LEV2) vehicles For cars and trucks with light duty or equipped with option code NUA: medium duty emissions: noted with coverage for 7 years or 70,000 miles is ‐ If an emission related part . For 3 years or 50,000 miles defective, GM will repair or listed in this booklet specially (5 years or 50,000 miles for replace it. This is your noted with 7 years/ Duramax Diesel), whichever Long-term Emission Control 70,000 miles or 8 years/ comes first: System Defects Warranty. 80,000 miles is defective, GM will repair or replace it. This is ‐ If your vehicle fails a smog . For 8 years or 80,000 miles, check inspection, GM will whichever comes first: your Long-term Emission make all necessary repairs Control System Defect and adjustments to ensure ‐ If the catalytic converter, Warranty. vehicle/powertrain control that your vehicle passes the . For 15 years or 150,000 miles, inspection. This is your module, transmission control module or other onboard whichever comes first for a Emission Control System Partial Zero Emission Performance Warranty. emissions diagnostic device, including emissions related Vehicle (PZEV): If any emission related part on ‐ software, is found to be ‐ If any emission related part* your vehicle is defective, GM defective, GM will repair or listed in this booklet is will repair or replace it. This is replace it under the Federal defective, GM will repair or your Short-term Emission Emission Control System replace it. This is your (PZEV) Defects Warranty. Warranty. Emission Control System Defects Warranty. 22 Emission Control Systems Warranty

* PZEV Hybrid Batteries are Owner's Warranty Responsibilities As the vehicle owner, you should covered for 10 years or As the vehicle owner, you are also be aware that GM may deny 150,000 miles, whichever comes responsible for the performance warranty coverage if your vehicle or first. of the scheduled maintenance a part has failed due to abuse, Any authorized Buick dealer will, as listed in your owner manual. GM neglect, improper or insufficient necessary under these warranties, recommends that you retain all maintenance, or modifications not replace, repair, or adjust to GM maintenance receipts for your approved by GM. specifications any genuine GM parts vehicle, but GM cannot deny If you have any questions regarding that affect emissions. warranty coverage solely for the your rights and responsibilities The applicable warranty period shall lack of receipts or for your failure to under these warranties, you should begin on the date the vehicle is ensure the performance of all contact the Customer Assistance delivered to the first retail purchaser scheduled maintenance. Center at 1-800-222-1020 or, in or, if the vehicle is first placed in You are responsible for presenting California, write to: service as a demonstrator or your vehicle to a GM dealer selling State of California Air Resources company vehicle prior to sale at your vehicle line as soon as a Board retail, on the date the vehicle is problem exists. The warranted Mobile Source Operations Division placed in such service. repairs should be completed in a P.O. Box 8001 reasonable amount of time, not to El Monte, CA 91731-2990 exceed 30 days. Emission Warranty Parts List 23

Emission Warranty Parts List . (*) and (**) are 8 years/ Data Link Connector 100,000 miles, whichever comes The emission parts listed here are first, for California LEV2 vehicles Engine Control Module (ECM) ** covered under the Emission Control equipped with option code NUA. Engine Coolant Temperature Sensor System Warranty. The terms are explained previously in this section All listed parts 15 years/ Fuel Control Module ** 150,000 miles, whichever comes under the “Federal Emission Control Intake Air Temperature Sensor System Warranty” and the first, on California PZEV (NU6) Malfunction Indicator Lamp “California Emission Control System vehicles registered in a PZEV state. Warranty”. The Emission Control System Manifold Absolute Pressure Sensor Important: Certain parts may be Warranty obligations do not apply to Mass Air Flow Sensor covered beyond these warranties if conditions resulting from tampering, Oil Pressure Sensor Active Fuel shown with asterisk(s) as follows: abuse, neglect, or improper maintenance; or any other item Management™ (AFM) only . (*) 7 years/70,000 miles, listed under “What Is Not Covered” Oxygen Sensor(s) whichever comes first, California under New Vehicle Limited Warranty Emission Control System on page 4. The “Other Terms” Powertrain Control Module (PCM) ** Warranty coverage. presented under New Vehicle Throttle Position Sensor . Limited Warranty on page 4 also (**) 8 years/80,000 miles, Vehicle Control Module (VCM) ** whichever comes first, Federal apply to the emission related Emission Control System warranties. Vehicle Speed Sensor Warranty coverage. (Also Powertrain Control System Wheel Speed Sensor applies to California certified light duty and medium duty ABS Control Module ** vehicles.) Camshaft Position Actuator * Camshaft Position Actuator Valve Coolant Level Sensor 24 Emission Warranty Parts List

Transmission Controls and Fuel Management System Charge Air Control Actuator Torque Management Common Rail Assembly (6.6L Charge Air Control Solenoid Valve ® GMLAN (CAN) Communications DURAMAX Diesel) * Charge Air Control Valve Circuit Diesel Pump * Charge Air Cooler * Clutch Switch Diesel Fuel Injector Control Charge Air Cooler Fan Park/Neutral Switch Module – EDU (6.6L DURAMAX® Idle Air Control Valve Torque Converter Clutch Solenoids Diesel) * Direct Fuel Injector Assembly Idle Speed Control Motor Torque Converter Clutch Switch ® (6.6L DURAMAX Diesel) * Intake Air Heater Transmission Control Module ** Fuel Injector Intake Manifold * Transmission Fluid Temperature Sensor Fuel Pressure Regulator Intake Manifold Gasket (7/70 Only with 3.5L LZE or 3.9L LGD *) Transmission Gear Selection Switch Fuel Pressure Sensor (Diesel) Fuel Rail Assembly * Intake Manifold Heater Transmission Internal Mode Switch * Fuel Temperature Sensor Intake Manifold Tuning Valve Transmission Pressure Control Function Block (6.6L DURAMAX® Supercharger Assembly * Solenoids * Diesel) Throttle Body * (Replacement Only) Transmission Pressure Switches * High Pressure Fuel Pump (SIDI) * Throttle Body Heater Transmission Shift Solenoids * Air Management System Turbocharger Assembly * Transmission Speed Sensor Active Air Shutters Turbocharger Boost Sensor (Input) * Air Cleaner Turbocharger Oil Separator Transmission Speed Sensor Air Cleaner Resonator ® (Output) Vacuum Pump (6.6L DURAMAX Air Intake Ducts Diesel) Emission Warranty Parts List 25

Ignition System Diesel Exhaust NOx Sensors EGR Vacuum Pump Assembly ® Camshaft Position Sensor(s) * (6.6L DURAMAX Diesel) Crankshaft Position Sensor(s) Exhaust Manifold with Catalytic Secondary Air Injection System Glow Plug(s) (Diesel) Converter attached as assembly * ** Air Pump Glow Plug Controller (Diesel) Exhaust Manifold Gasket Check Valves Ignition Coil(s) Exhaust Pipes and/or Evaporative Emission Control (when located between catalytic System (Gasoline Engines) Ignition Control Module converters and exhaust manifold) Canister Knock Sensor Positive Crankcase Ventilation Canister Purge Solenoid Valve Spark Plug Wires (PCV) System Canister Vent Solenoid Spark Plugs Oil Filler Cap Fuel Feed and Return Pipes and Catalytic Converter System PCV Filter Hoses Catalytic Converter(s) and if PCV Oil Separator Fuel Filler Cap attached as assembly * ** PCV Valve Fuel Level Sensor Diesel Exhaust Temperature and Exhaust Gas Recirculation (EGR) Fuel Limiter Vent Valve * Pressure Sensors System Fuel Tank(s) * Diesel Particulate Filter (DPF) * EGR Feed and Delivery Pipes or Diesel Exhaust (DPF) Indirect Fuel Cast-in Passages Fuel Tank Filler Pipe (with restrictor) Injector EGR Valve Fuel Tank Vacuum or Pressure Sensor Diesel Exhaust Emission Reduction EGR Valve Cooler Fluid Injector (6.6L DURAMAX® Diesel) * Diesel Exhaust Emission Reduction Fluid Tank 26 Emission Warranty Parts List

Hybrid SGCM Coolant Circuit (fan, fan Mounting Hardware Auxiliary Transmission Fluid Pump * relay and pump) Pipes Battery Cooling Fan Starter Generator * Pulleys Battery Pack Control Starter Generator Control Sealing Devices Module (SGCM) ** Module (BPCM) ** Springs Battery Pack Current Sensor Transmission Substrate Temperature Sensor Tubes Brake Pedal Travel Sensor Miscellaneous Items Used with Wiring and Relays Drive Motors * Above Components are Covered Parts specified in your maintenance Drive Motor Resolvers * Belts schedule that require scheduled Drive Motor/Generator Control replacement are covered up to their Boots first replacement interval or the Module (DMCM ‐ HCP, MCPA, MCPB) ** Clamps applicable emission warranty Connectors coverage period, whichever comes Electro-Hydraulic Brake Control first. If failure of one of these parts Module (EBCM) ** Ducts results in failure of another part, Energy Storage Control Module ** Fittings both will be covered under the Emission Control System Warranty. Fuel Filler Pipe Adapter Seal Gaskets For detailed information concerning Hybrid Batteries * Grommets specific parts covered by these Hybrid Battery Temperature Sensors Hoses emission control system warranties, ask your dealer. Hybrid Battery Voltage Sensors Housings Emission Warranty Parts List 27

Replacement Parts owner should assure himself/herself expense incurred, including that such parts are warranted by diagnosis, not to exceed the The emission control systems of their manufacturer to be equivalent manufacturer's suggested retail your vehicle were designed, built, to genuine GM parts in performance price for all warranted parts and tested using genuine GM parts* and durability. replaced and labor charges based and the vehicle is certified as being on Buick's recommended time in conformity with applicable federal * “Genuine GM parts”, when used in allowance for the warranty repair and California emission connection with GM vehicles, and the geographically appropriate requirements. Accordingly, it is means parts manufactured by or for labor rate. A part not being available recommended that any GM, designed for use on GM within 10 days or a repair not being replacement parts used for vehicles, and distributed by any completed within 30 days maintenance or for the repair of division or subsidiary of GM. constitutes an emergency. Retain emission control systems be new, receipts and failed parts in order to genuine GM parts. Maintenance and Repairs receive compensation for warranty Maintenance and repairs can be The warranty obligations are not repairs reimbursable due to an performed by any qualified service dependent upon the use of any emergency. particular brand of replacement outlet; however, warranty repairs If, in an emergency situation, it is parts. The owner may elect to use must be performed by an authorized necessary to have repairs non-genuine GM parts for dealer except in an emergency performed by other than a Buick replacement purposes. Use of situation when a warranted part or a dealer and you believe the repairs replacement parts which are not of warranty station is not reasonably are covered by emission warranties, equivalent quality may impair the available to the vehicle owner. take the replaced parts and your effectiveness of emission control In an emergency, where an receipt to a Buick dealer for systems. authorized dealer is not reasonably reimbursement consideration. This available, repairs may be performed If other than new, genuine GM parts applies to both the Federal at any available service are used for maintenance Emission Defect Warranty and establishment or by the owner, replacements or for the repair of Federal Emission Performance using any replacement part. Buick parts affecting emission control, the Warranty. will consider reimbursement for the 28 Emission Warranty Parts List

Receipts and records covering the Those repairs qualifying under the For further information or to report performance of regular maintenance warranty will be performed by any violations of the Emission Control or emergency repairs should be Buick dealer at no charge. Repairs System Warranty, you may contact retained in the event questions arise which do not qualify will be charged the EPA at: concerning maintenance. These to you. You will be notified as to Manager, Certification and receipts and records should be whether or not the repair qualifies Compliance transferred to each subsequent under the warranty within a Division (6405J) owner. GM will not deny warranty reasonable time, not to exceed Warranty Claims coverage solely on the absence of 30 days after receipt of the vehicle Environmental Protection Agency maintenance records. However, GM by the dealer, or within the time Ariel Rios Building may deny a warranty claim if a period required by local or state law. 1200 Pennsylvania Avenue, N.W. failure to perform scheduled The only exceptions would be if you Washington, DC 20460 maintenance resulted in the failure request or agree to an extension, of a warranty part. For a vehicle subject to the or if a delay results from events California Exhaust Emission Claims Procedure beyond the control of your dealer or Standards, you may contact the: GM. If you are not so notified, GM As with the other warranties will provide any required repairs at State of California Air Resources covered in this booklet, take your no charge. Board vehicle to any authorized Buick Mobile Source Operations Division dealer facility to obtain service In the event a warranty matter is not P.O. Box 8001 under the emission warranty. This handled to your satisfaction, refer to El Monte, CA 91731-2990 should be done as soon as possible the Customer Satisfaction after failing an EPA-approved I/M Procedure on page 29. test or a California smog check test, or at any time you suspect a defect in a part. Customer Satisfaction Procedure 29

Your satisfaction and goodwill are STEP TWO: If after contacting a . The dealer name and location important to your dealer and to member of dealer management, it . The vehicle delivery date and Buick. Normally, any concerns appears your concern cannot be present mileage with the sales transaction or the resolved by the dealer without operation of your vehicle will be further help contact the Buick When contacting Buick, remember resolved by your dealer's sales or Customer Assistance Center by that your concern will likely be service departments. Sometimes, calling 1-800-521-7300. In Canada, resolved at a dealer's facility. That is however, despite the best intentions contact GM of Canada Central why we suggest you follow of all concerned, misunderstandings Office by calling 1-800-263-3777: Step One first if you have a can occur. If your concern has not English, or 1-800-263-7854: French. concern. been resolved to your satisfaction, We encourage you to call the STEP THREE: Both GM and your the following steps should be taken: toll-free number in order to give GM dealer are committed to making STEP ONE: Discuss your your inquiry prompt attention. sure you are completely satisfied concern with a member of dealer Have the following information with your new vehicle. However, management. Normally, concerns available to give the Customer if you continue to remain unsatisfied can be quickly resolved at that level. Assistance Representative: after following the procedure If the matter has already been outlined in Steps One and Two, you . The Vehicle Identification reviewed with the sales, service, can file with the Better Business Number (VIN). This is available Bureau (BBB) Auto Line Program to or parts manager, contact the from the vehicle registration or owner of the dealer facility or the enforce any additional rights you title, or the plate above the top of may have. general manager. the instrument panel on the driver side, and visible through the windshield. 30 Customer Satisfaction Procedure

The BBB Auto Line Program is an Contact the BBB Auto Line Program This program is available in all out of court program administered using the toll-free telephone number 50 states and the District of by the Council of Better Business or write them at the following Columbia. Eligibility is limited by Bureaus to settle automotive address: vehicle age, mileage, and other disputes regarding vehicle repairs or BBB Auto Line Program factors. GM reserves the right to the interpretation of the New Vehicle Council of Better Business change eligibility limitations and/or Limited Warranty. Although you may Bureaus, Inc. to discontinue its participation in this be required to resort to this informal 4200 Wilson Boulevard program. dispute resolution program prior to Suite 800 filing a court action, use of the Arlington, VA 22203-1804 program is free of charge and your case will generally be heard within 1-800-955-5100 40 days. If you do not agree with www.dr.bbb.org/goauto the decision given in your case, you may reject it and proceed with any other venue for relief available to you. State Warranty Enforcement Laws 31

Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, GM requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws. The address for written notification, is in Customer Assistance Offices on page 34. 32 Warranty Information for California Only

California Civil Code Section on the vehicle's odometer, . The vehicle is out of service by 1793.2(d) requires that, if GM or its whichever occurs first, one or more reason of repair nonconformities representatives are unable to repair of the following occurs: by GM or its agents for a a new motor vehicle to conform to cumulative total of more than . The same nonconformity results the vehicle's applicable express 30 calendar days after delivery in a condition that is likely to of the vehicle to the buyer. warranties after a reasonable cause death or serious bodily number of attempts, GM shall either injury if the vehicle is driven NOTICE TO GENERAL MOTORS replace the new motor vehicle or AND the nonconformity has AS REQUIRED ABOVE SHALL BE reimburse the buyer the amount been subject to repair two or SENT TO THE FOLLOWING paid or payable by the buyer. more times by GM or its agents ADDRESS: California Civil Code Section AND the buyer or lessee has General Motors LLC 1793.22(b) creates a presumption directly notified GM of the need that GM has had a reasonable P.O. Box 33170 for the repair of the , MI 48232-5170 number of attempts to conform the nonconformity. vehicle to its applicable express When you make an inquiry, you will warranties if, within 18 months from . The same nonconformity has need to give the year, model, and delivery to the buyer or 18,000 miles been subject to repair four or mileage of your vehicle and more times by GM or its agents your VIN. AND the buyer has notified GM of the need for the repair of the nonconformity. Special Coverage Adjustment Programs Beyond the Warranty Period 33

Buick is proud of the protection repair expenses you may have When you make an inquiry, you will afforded by its warranty coverages. incurred. Check with your Buick need to give the year, model, and In order to achieve maximum dealer or call the Buick Customer mileage of your vehicle and customer satisfaction, there may be Assistance Center to determine your VIN. times when Buick will establish a whether any special coverage special coverage adjustment adjustment program is applicable to program to pay all or part of the cost your vehicle. of certain repairs not covered by the warranty or to reimburse certain 34 Customer Assistance Offices

Buick encourages customers to call Canada Mexico, Central America, and the toll-free telephone number for Customer Communication Centre, Caribbean Islands/Countries assistance. However, if you wish to CA1-163-005 (Except Puerto Rico and U.S. write or e-mail Buick, refer to the General Motors of Canada Limited Virgin Islands) address below. 1908 Colonel Sam Drive General Motors de Mexico, S. de United States , Ontario L1H 8P7 R.L. de C.V. www.gm.ca Customer Assistance Center Buick Customer Assistance Center Av. Ejercito Nacional #843 1-800-263-3777 (English) P.O. Box 33136 Col. Granada 1-800-263-7854 (French) Detroit, MI 48232-5136 C.P. 11520 Mexico, D.F. www.Buick.com 1-800-263-3830 (For Text Telephone devices (TTYs)) 01-800-466-0818 1-800-521-7300 Roadside Assistance: Long Distance: 011-52-53 29 0818 1-800-832-8425 (For Text 1-800-268-6800 Telephone devices (TTYs)) Roadside Assistance: 1-800-252-1112 From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) From U.S. Virgin Islands: 1-800-496-9994 Customer Assistance for Text Telephone (TTY) Users 35

To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), Buick has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center. The TTY for the Buick Customer Assistance Center is: 1-800-832-8425 in the United States 1-800-263-3830 in Canada The TTY for the Buick Roadside Assistance Center is: 1-888-889-2438 in the U.S. 36 Online Owner Center

Online Owner Center (U.S.) — Other Helpful Links: Here are a few of the valuable tools and services you will have www.gmownercenter.com/ Buick — www.buick.com buick access to: Buick Merchandise — . Information and services www.buickmerchandise.com My Showroom: Find and save customized for your specific information on vehicles and vehicle all in one convenient Help Center — www.buick.com/ current offers in your area. — helpcenter place. . My Dealers: Save details such . FAQ . Digital owner manual, warranty as address and phone number information, and more . Contact Us for each of your preferred GM dealers. . Online service and maintenance My GM Canada (Canada) — records . My Driveway: Access quick links www.gm.ca to parts and service estimates, . Find Buick dealers for service My GM Canada is a check trade-in values, nationwide password-protected section of or schedule a service . Exclusive privileges and offers www.gm.ca where you can save appointment by adding the information on GM vehicles, get vehicles you own to your . Recall notices for your specific personalized offers, and use handy driveway profile. vehicle tools and forms with greater ease. . My Preferences: Manage your . ® OnStar and GM Cardmember profile and use tools and forms Services Earnings summaries with greater ease. To sign up, visit the My GM Canada section within www.gm.ca. Roadside Assistance Program 37

Buick is proud to offer the response, Roadside Assistance is not part of security, and convenience of Buick's or included in the coverage provided 24-Hour Roadside Assistance by the New Vehicle Limited Program for a period of 5 years or Warranty. General Motors and 100,000 miles, whichever comes General Motors of Canada Limited first. Consult your dealer or refer to reserve the right to make any the owner manual for details. The changes or discontinue the Buick Roadside Assistance Center Roadside Assistance program at can be reached by calling any time without notification. 1-800-252-1112. 38 Courtesy Transportation Program

If your vehicle requires warranty Courtesy Transportation is not part repairs during the 5 year/ of or included in the coverage 100,000 mile warranty coverage provided by the New Vehicle Limited period, alternate transportation and/ Warranty. General Motors and or reimbursement of certain General Motors of Canada Limited transportation expenses may be reserve the right to make any available under the Courtesy changes or discontinue the Transportation Program . Several Courtesy Transportation program at transportation options are available. any time without notification. Consult your dealer or refer to the owner manual for details. 39

2 NOTES 40

2 NOTES 41

2 NOTES 42

2 NOTES 43

2 NOTES 44

2 NOTES