TIPS & information accessibility and mobility GUIDE FOR GUESTS Mobility VISUAL HearinG WITH DISABILITIES Disabilities Disabilities Disabilities Guest Relations Merchandise Package Delivery Courtesy Wheelchairs Complimentary Viewing Areas Some show areas have Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Please visit Guest Relations located inside and Pickup wheelchairs are available for travel to and designated viewing areas for Guests with Available for Rent available for rent at any of the four Parks. Available to provide an overview of the Theme Park. Device to amplify sound through headphones or induction disabilities. These areas are filled on a first- the Park entrance for: Instead of carrying your purchases all from the accessible parking lot and the nearest or Deposit on a first-come, first-served basis and may not be Portable Tactile Maps Provides a tactile neck loop at specific attractions. come, first-served basis. Plan to arrive early, transferred from Park to Park. • Questions and Concerns day, have them delivered to Oscar’s Super wheelchair rental location. These courtesy blue representation of building boundaries, walkways, as space is limited. Viewing spaces cannot Handheld Captioning Utilizes Disney’s Handheld • Ticket Upgrades Service near the Park entrance and pick wheelchairs are not permitted for use inside Park Hopping Options and landmarks for each area of the theme parks. them up as you exit the Park. Please allow be reserved or guaranteed. Parties larger than Device to display text at select attractions. • Separated Guest Assistance the Theme Parks. If you plan to visit more than one Park on the same Presented in a booklet format. • Lost and Found three hours for delivery. If you prefer, have six may be asked to separate and reunite day, retain your deposit ticket from the first Park. You Video Captioning Caption-ready monitors designated Companion Restrooms Companion- Audio Description Utilizes Disney’s Handheld • Services for Guests with your purchases delivered directly to your afterwards. will be able to obtain a replacement wheelchair or with a “CC” symbol can be activated by remote control built Disney Resort hotel. See a Merchandise Cast assisted restroom facilities are available Device to provide supplemental audio information into Disney’s Handheld Device. Disabilities in addition to facilities designed for access Accessible Transportation Following options ECV the same day, if available, at the next Park with Member for more details. no additional charge. and narration at specific attractions and outdoor by Guests with mobility disabilities. These are available for Guests in wheelchairs or ECVs: locations via an interactive audio menu. Amenities available for $25 refundable deposit. Dining ® restrooms are located at: Buses can accommodate various types Amenities available for $25 refundable deposit. Services for International Guests are Dining Reservations • Fantasmic! Theater, Sunset Boulevard of wheelchairs and ECVs. The available at Guest Relations. Table-Service restaurants book quickly, Rock ‘n’ Roller Coaster ®, Sunset Rental Location Oscar’s Super Service inside Main Entrance Guest Relations See map inside for location. Guest Relations See map inside for location. so please make reservations at • standard lift size is 30" x 48". The Los Servicios para huéspedes Boulevard www.disneyworld.com/dine, by calling wheelchair or ECV must fit the internacionales están disponibles en la oficina • The Twilight Zone Tower of Terror™, Complimentary Wheelchair Replacement Locations Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type de Guest Relations. 407-WDW-DINE (939-3463), or by lift without being forced and be • At Tatooine Traders - near Star Tours®—The Braille overlay and raised graphics to highlight key attractions, utilizing LED display to project desired captions visiting any Guest Relations location. Sunset Boulevard Amenities and ® securely fastened in the restraints. Des services pour les visiteurs • Area near Star Tours —The Adventures Services for use Adventures Continue landmarks and attractions. Located near the Guest onto a panel positioned in front of you. See a Cast Member Reservations must be canceled at least one We recommend that Guests using • The Writer’s Stop - Next to Sci-Fi Dine-In Theater Relations Lobby and Guest Information Board at the attraction for assistance. internationaux sont disponibles au day prior or a per person cancellation charge Continue, Echo Lake at the Park Guest Relations. Studio Catering Co. Restrooms ECVs transfer to a bus seat while Restaurant at the intersection of Hollywood Boulevard and Written Aids Packets containing dialogue, narrations, may be incurred (charge varies by location). • Sunset Boulevard. Serviços para visitantes internacionais estão • Lights, Motors, Action! ® Extreme Stunt onboard. Companion Restrooms flashlights, pen and paper are available at or near performance disponíveis no Guest Relations. Mickey Check Show® Theater, Streets of America Watercraft access varies depending on the See map inside for locations indicated with areas or entrances for most shows and attractions. Look for the Mickey Check on menus ® ® • Toy Story Midway Mania! , Pixar Place type of watercraft and the existing Dienste für internationale Gäste sind bei der throughout the World Resort More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified Gästebetreuung erhältlich. for kids’ meals and other items that meet Auxiliary Entrance Limitations Some water levels and conditions. Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. basis at the rental location. also obtain information, including parade & show ゲストリレーションにて世界各国からの Disney Nutrition Guidelines. attractions have auxiliary entrances for Guests Dining and Shopping Locations Some Sign Language Interpretation Available at Disney’s For more information, please visit times and details about restaurant menus, by calling ゲストの皆様向けのサービスをご案内し in wheelchairs. These entrances are not counter-service locations and merchandise may Must be 18 years of age or older to rent ECVs. Hollywood Studios ® on Sundays and Wednesdays. Schedules ております。 www.disneymickeycheck.com. For special 407-827-7935. intended to bypass waiting lines. Guests with have narrow queues formed by railings that are available at Guest Relations that list specific interpreted dietary needs, please see a restaurant disabilities and up to five members of their RESERVATIONS MAY NOT BE MADE IN ADVANCE. show times for all Theme Parks. Shopping manager or chef. may be difficult for Guests using wheelchairs. Available on a same-day basis and may only be At Disney’s Hollywood Studios®, you can party may enter through these entrances. The rest of the party should use the At these locations, we suggest that a member used in the Park where they are rented. Your ECV For future visits to request confirmation of our interpreted explore specialty shops that are filled with Payment Options of your party order and transport the food, or will be held if you wish to leave and return to the performance schedule OR to request interpretation for other the magic of movies, music and more. Walt Disney World Resort accepts standard queue. ® contact a Cast Member for assistance. same Park. special events and shows, call a minimum of 14 days in Commemorate your day as a star with Disney Visa Cards, Disney advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. keepsakes from Tower Hotel Gifts, authentic Rewards® Redemption Card, movie memorabilia or souvenirs from a Disney Gift Card, Visa®, MasterCard®, ® ® ® Mobility Scooters/ECVs galaxy far, far away. Discover , American Express , Diners Club , Safety in the Park JCB®, traveler’s checks, cash and Disney Dollars. ® Please keep your speed to the walking speed of Beyond Disney’s Hollywood Studios those around you. service animals Park Rules Adjust and lower speed while maneuvering To provide a comfortable, safe, and enjoyable experience for our Guests, please comply with Resorts/Special Reservations Walt Disney World Resort hotels offer special equipment and through enclosed spaces like restrooms, Trained service animals must remain on a leash or in a harness at all times. Cast Members are not able to take control Park rules, signs and instructions including: facilities for Guests with disabilities. For information specific to individual Resorts, please call merchandise and food and beverage locations. of service animals. Guests with service animals should follow the same attraction entrance procedures as Guests using • All bags are subject to inspection prior to admission. Walt Disney World Resort Special Reservations at 407-939-7807 [voice] or 407-939-7670 [TTY]. Park your device in safe locations clear from wheelchairs. • Proper attire is required. walkways and stairs. • Smoking is allowed only in designated areas. Accessibility information and accommodations for the following locations: Service Animal Restrictions Due to the nature of Guests with service animals should check with a host • Weapons are strictly prohibited. Water Parks Guest Services locations at Disney’s Typhoon Lagoon Water Park and Disney’s Blizzard Evacuation some attractions, service animals may not be permitted for attraction and boarding information at the following Additional details and a complete listing of Park rules are available at Guest Relations or Beach Water Park. In the event of an evacuation, Guests may be to ride. At these locations, please inquire with a attractions: DisneyWorld.com/ParkRules. required to walk certain distances and navigate ® Downtown Disney® Area Guest Relations locations at Downtown Disney® Marketplace and Cast Member about available options including a • The Great Movie Ride stairs or narrow walkways. In this case, please ® Rider Switch with a member of your party or a Downtown Disney® West Side. • Toy Story Midway Mania! Leaving the Park? All Guests who wish to leave the Park and return later in the have a member of your party assist you, or wait in portable kennel. a vehicle for assistance. day may do so by presenting their original admission media. Don’t Forget Your Times Guide! Pick up the weekly Times Guide to get additional information • Rock ‘n’ Roller Coaster® Starring Aerosmith Service Animal Relief Areas • To get to Disney’s Hollywood Studios parking lot, take a Parking Tram located outside regarding shows, entertainment, operating hours and even character appearances! Transfers • The Twilight Zone Tower of Terror™ • Streets of America: near Studio Catering Co. • Echo Lake: Next to ABC Sound Studio restrooms the front of the Park. • Entertainment, outdoor shows and other Guest offerings are subject to change without notice. Some attractions require Guests to transfer from • Star Tours®—The Adventures Continue • To get to ® Park or Disney’s Animal Kingdom® Theme Park, take a their wheelchairs to the ride. Cast Members • In the courtyard of First Aid Bus located outside the front of the Park. • Theater venues have limited capacity and may fill up before show time. Please ensure your entire are not permitted to physically lift Guests in the party is together prior to entering the facility. Kennel • To get to ®, take a Bus or a FriendShip Boat located outside the front of the Park. transfer. For information and reservations, call 877-493-9738. • To get to the Downtown Disney® Area, take Resort Transportation to any Disney Resort • Some walkways in the Park may close periodically. hotel, and then another Bus to the Downtown Disney Area. • To get to Disney’s Typhoon Lagoon Water Park before 2:00pm, take Resort Select, Reserve, Go, Repeat! Transportation to any Disney Resort hotel, and then a Bus to the Downtown Disney Area Please contact a Cast Member for information and assistance. and Disney’s Typhoon Lagoon Water Park. After 2:00pm, take a Bus to Epcot, then take a Bus to Disney’s Typhoon Lagoon Water Park. Save time with • To get to Disney’s Blizzard Beach Water Park, take Resort Transportation to any Disney Wild About Safety® Tips Disney Resort hotel, and then a Bus to Disney’s Blizzard Beach Water Park. With Disney +* service, you can reserve Specialty Lighting Effects/Photosensitivity Magnetic Fields Common equipment, such as electric motors Specialty lighting and other visual effects are and radios, that produce electric and magnetic fields are utilized As Timon and Pumbaa would say, “Be aware, it’s a jungle • To get to Disney’s Yacht & Beach Club Resorts, Disney’s Boardwalk Inn and Villas access to some must-do fun and even make changes My Disney Experience out there!” Download the Disney Wild About Safety on the go with the My Disney Experience app**. Download the app used extensively throughout the Walt Disney extensively throughout the world and also within our Resorts. or the Walt Disney World Swan and Dolphin Hotels, walk or take a FriendShip Boat from an app store or by scanning this code mobile app or visit www.disneywildaboutsafety.com for located outside the front of the Park. World Resort. These effects include strobe These fields are generally no greater than you would experience more safety tips and fun games. Download the My Disney Experience app for free or look for this icon on the map and go! to access real-time Park information (details lights and other effects such as simulated in any urban environment or may be exposed through common • To get to all other Disney Resort hotels, take a Bus located outside the front of the Park. MyDisneyExperience.com You can also visit MyDisneyExperience.com on your mobile browser. inside). Or visit on lightning, explosions and chaser lights. household appliances such as vacuum cleaners and hair dryers. Wi-Fi is available in most areas. Some attractions and shows may have limited availability. your mobile browser. NOTE: If you or any member of your party have questions regarding the above, you may speak with Please look for the recycling containers throughout the Park and join us in our commitment to the environment. *Valid Theme Park admission and online registration required. Disney FastPass+ attractions and entertainment experiences, the number of selections a Guest Relations Cast Member for details. you can make and available arrival windows are limited. **Availability subject to handset limitations and features may vary by handset or service ©Disney 3/15 provider. Message, data and roaming rates may apply. Coverage not available everywhere. If you’re under 18, get your parents’ permission first. Show the world your Disney Side #DISNEYSIDE Hollywood Boulevard Pixar Place The Great Movie Ride® Funnel cakes and soft-serve 38 1 14 Oasis Canteen S $ 28 Toy Story Midway Mania!® 37 The Twilight Zone Tower of Terror™ Journey into some of Hollywood’s most famous films. ice cream. 40”/102 cm. Take a thrilling 22 minutes. Mobility Access: A Cast Member will provide Ride this midway-style, 4-D shootin’ game 15 Backlot Express Hosted by Coca-Cola® LD $ Angus starring your favorite “Toy Story” characters. ride into the Twilight Zone aboard a haunted elevator. direction in the pre-show area. burgers, salads, sandwiches and chicken breast nuggets. Toy Story Midway Mania! is inspired by Disney•Pixar’s “Toy Story” films. Mobility Access: See a Cast Member for transfer ® ® information. The Twilight Zone is a registered trademark of CBS, ® Starbucks Espresso, 37 Boat to Epcot 2 The Trolley Car Café S $ ™ Hot dogs Inc. and used with permission pursuant to a license from CBS, Inc. Epcot 16 Tatooine Traders Star Wars inspired toys and apparel, 29 Hey Howdy Hey Take Away S $ 36 Resorts and Artisan breakfast sandwiches, and house-made and frozen carbonated beverages. ©Disney/CBS, Inc. Disney pastries. plus personalized build-your-own Lightsabers and Droids. 38 Fantasmic! Watch the 38 Mickey Avenue Streets of America power of dreams blaze before you in this musical show 3 The Hollywood Brown Derby LD $$ with stunning pyrotechnics and water projections. The famous Brown Derby Cobb salad, steak, seafood, 30 Walt Disney: One Man’s Dream 30 minutes. See Times Guide. Mobility Access: chicken and desserts. 35 17 Muppet Vision 3D Walk through a multimedia gallery exhibit, Please see a Cast Member at the entrance of the 45 Experience the magic of the Muppets in this 3-D and see a film that brings the story of Walt Disney standard queue for direction. 43 • The Hollywood Brown Derby Lounge LD $ Beer, wine, specialty cocktails and small bites. extravaganza. 25 minutes. ©The Muppets Studio, LLC. to life. 15 minutes. RESERVE ACCESS TO SOME OF 44 39 Starring Rolls Cafe BL $ 42 18 For the First Time in Forever: A “Frozen” Animation Courtyard YOUR MUST-DO FUN! Entrance Walkway to 4 Oscar’s Super Service Package Pickup. Pastries, sandwiches, sushi and coffee. Epcot Resorts Sing-Along Celebration Join Anna, Select up to three FastPass+ experiences by visiting a and Epcot 5 Mickey’s of Hollywood Disney Character gifts FastPass+ kiosk identified on the map with . Elsa and the newly-appointed royal historians of Arendelle. 31 Voyage of The Little Mermaid Sunset Ranch Market and Park souvenirs. 30 minutes. Celebrate the highlights of “The Little Once you redeem your initial selections, return for information 41 Buses to 40 Toluca Legs Turkey Co. LD $ about availability and selecting additional experiences. 4 Disney Resorts 6 Adrian & Edith’s Head to Toe ® Mermaid” in this live show. 15 minutes. MyMagic+ and Epcot 19 Lights, Motors, Action! Extreme Stunt Smoked turkey legs. Sunset Boulevard service Embroidery personalization on hats, apparel, towels ® 40 Show Watch film professionals as they 32 The Magic of Disney Animation ® center and engraving. 41 Anaheim Produce Hosted by Ocean Spray 34 Trams to perform high-octane stunts and reveal special effects See how Disney animators bring your favorite Craisins® brand S $ Fresh fruit, pretzels, frozen Parking Lot 7 Keystone Clothiers Men’s and women’s fashion secrets. 38 minutes. See Times Guide. characters to life, learn to draw one yourself, and lemonade and margaritas. 46 6 Complimentary Wi-Fi and accessories. perhaps meet one in person, too! 15 minutes. 32 33 2 20 Honey, I Shrunk the Kids Movie Set 42 Rosie’s All-American Café LD $ Wi-Fi is available in most areas. Animation 39 5 Adventure Climb, crawl and explore a bug-sized 33 Disney Junior—Live on Stage! Angus burgers, vegetarian burgers and chicken Some attractions and shows Courtyard Echo Lake world at this interactive play area. Sing, dance and play with Disney Junior 3 10 breast nuggets. may have limited availability. pals in this family-friendly stage show. 24 minutes. 31 43 Catalina Eddie’s LD $ Caesar salads, pizzas 7 11 8 Indiana Jones™ Epic Stunt Spectacular! 21 High Octane Refreshments $ Full bar with beer, ©The Baby Einstein Company, LLC. and deli sandwiches. beverages and specialty cocktails. 12 Cheer on Indy and Marion as they Hollywood Boulevard Echo 34 Animation Gallery Collectibles including hand 44 Fairfax Fare LD $ House-smoked chicken Lake perform amazing stunts and demonstrate movie-making 22 Studio Catering Co. LD $ Sandwiches, wraps painted animation cels, sculptures, Vinylmation and ribs, turkey legs, hot dogs and salads. magic. 30 minutes. See Times Guide. ©Disney/Lucasfilm Ltd. and salads. Figures, framed artwork and prints. Center Stage Sundaes and hand- 13 Star Tours® 45 Hollywood Scoops S $ 30 9 —The Adventures Continue 23 Mama Melrose’s Ristorante Italiano LD $$ dipped ice cream cones. 40”/102 cm. Feel the power of the Brick-oven pizza, pasta, chicken, seafood and steak. Sunset Boulevard

Force during a 3-D, motion-simulated space flight. 46 Sweet Spells Handmade sweet treats like 1 Mobility Access: See a Cast Member for Transfer Access 24 Pizza Planet LD $ Pizza, salads, meatball subs and beer. Mickey Avenue 8 35 Beauty and the Beast—Live on Stage caramel apples, crispy treats, cotton candy Seat and transfer information. ©2015 Lucasfilm Ltd. & TM. and cake pops. 14 25 The Writer’s Stop Coffee, espresso, muffins, Experience the romantic fairy tale ABC Sound ©Disney/Lucasfilm Ltd. Commissary pastries and more. of the Beast in this lavish Broadway-style musical! Studio 30 minutes. See Times Guide. 29 10 Hollywood & Vine D $$$ Casual family 28 27 buffet. American cuisine. Breakfast hosted by Kellogg’s ®. Commissary Lane 36 Rock ‘n’ Roller Coaster® Starring Pixar Place Lane 15 • Disney Junior Play ‘n Dine B $$ L $$$ Aerosmith Presented by Hanes® Character buffet with some of your Disney Junior 48”/122 cm. Blast off in a stretch 26 pals. American cuisine. 26 Sci-Fi Dine-In Theater Restaurant LD $$ limousine through the freeways of Los Angeles to Angus burgers, sandwiches, seafood, pasta, steaks the rockin’ tunes of Aerosmith. Mobility Access: Full bar with beer, beverages and Transfer Access Vehicle and Transfer Practice 25 11 Tune-In Lounge $ and chicken. 9 specialty cocktails. Vehicle available. See a Cast Member for 16 27 ABC Commissary LD $ Angus burgers, steak, transfer information. 12 50’s Prime Time Café Hosted by Coca-Cola® fish entrée, friedseafood platters, chicken sandwiches LD $$ Pot roast, meatloaf and fried chicken. and salads. 21 LEGEND N 13 Min and Bill’s Dockside Diner LD $ 22 Specialty sandwiches and gourmet macaroni & cheese. 20 17 SYMBOLS ON MAP Locker Rentals SYMBOLS IN LIST Devices Available at Guest Relations 24 Amenities Service Animal Relief Areas Attraction/Show Considerations Assistive Listening ® Handheld Captioning Streets of America Restrooms Disney PhotoPass FastPass+ experience W E Photographers Video Captioning Accessible Restrooms Single Rider Queue Audio Description Companion Restrooms Memory Maker Sales Center ® Physical Considerations Sign Language First Aid* Presented by Nikon Picture Spot Minimum Height Requirement Shopping 23 Florida Hospital May remain in S Dining ® wheelchair/ECV May remain in wheelchair/ECV 18 EpiPen All dining locations listed accept (epinephrine) Auto-Injector Park Information Must transfer from wheelchair/ECV the Disney Dining plans. Premiere Character Greetings Theater Guest Relations Must transfer to standard wheelchair Reservations recommended. Special Considerations for Attractions Physical considerations on designated attractions: ® ATMs Presented by Chase Call 407-WDW-DINE (939-3463). Please abide by all safety warnings and notices. For safety, you should be in good health and free from high blood pressure, Must transfer to standard wheelchair, 19 SAFETY: WARNING! Automated External Information Center and then to ride vehicle B - Breakfast L - Lunch heart, back or neck problems, motion sickness, or other conditions that could be aggravated by D - Dinner S - Snack Supervise children at all times. Children under age 7 years must be accompanied by a Defibrillators MyMagic+ service center this adventure. Expectant mothers should not ride. May be frightening for children $ = $14.99 and less per adult person age 14 years or older. FastPass+ kiosks available Smoking Locations Automated External Defibrillators $$ = $15–$29.99 per adult For your safety while on attractions, remain seated with hands, arms, feet and legs Baby Care Center in English, Spanish and $$$ = $30–$59.99 per adult inside the vehicle. Supervise children. Portuguese Reflective Captioning Stroller and Wheelchair See www.disneydiningpricinginfo.com for pricing details. Rentals *Emergency services available by calling 911.