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Global Inclusion & Corporate Social Responsibility Annual Report 2016

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Global Inclusion & Corporate Social Responsibility Annual Report 2016 Global Inclusion & Corporate Social Responsibility Annual Report 2016 Insight into our Business Quest Diagnostics Portfolios Advanced Diagnostics Quest Diagnostics Incorporated is the $1 Billion world’s leading provider of diagnostic We’re using our rich clinical, scientific, and medical information services. We empower people expertise to develop and deliver innovative testing to take action to improve health outcomes. services, including genetic and advanced molecular testing. Derived from the world’s largest database of clinical lab results, our diagnostic General Diagnostics insights reveal new avenues to identify $5.5 Billion and treat disease, inspire healthy behaviors, Diagnostic Services The heart of our business is $1 Billion in routine and non-routine and improve healthcare management. In testing delivered across a vast Our extensive diagnostic network by skilled profession- the right hands and with the right context, capabilities and our access to als who provide unmatched data uniquely position us to service to the patients and our diagnostic insights can inspire actions provide analytics expertise customers they serve. that can help partners deliver that transform lives. care more efficiently and better manage population health issues. Diversity by Generation Diversity by Gender Diversity by Race and Ethnicity Baby Boomers Male Diverse Millennials Female Non-Diverse Generation X “Diverse” includes our employees who identify as Black/African American, Hispanic/Latino, Asian, AmericanIndian/Alaska Native, not specified, and Native Hawaiian/Other Pacific Islander Table of Contents i Insight into our Business 17-18 Promoting a Healthier World ii Letter from our Chairman, President, and CEO 19-20 Community Health iii – iv Our Approach to GI & CSR 21-24 Employee Health 1-2 Building Value 25-26 Environmental Health 3-6 Growing our Business 27-28 Creating an Inspiring Workplace 7-8 Sharing Data 29-30 Employee Business Networks 9-10 Fighting Health Disparities 31-32 Empowering an Inclusive Workplace 11 & 16 Creating and Delivering Value 33-34 Taking Action in Our Communities 12-15 Empowering Better Health Through Diagnostic Insights i Quest Diagnostics Global Inclusion & Corporate Social Responsibility Annual Report 2016 Letter from our Chairman, President and CEO, Steve Rusckowski I am pleased to share our 2016 Americans each year. Last year, we continued to support Global Inclusion and Corporate free clinics across the country, including the Venice Family Social Responsibility Report. When Clinic in California, and CommunityHealth in Chicago. we released our first report 9 years Our in-kind donations of diagnostic information services ago, the market was just beginning empower better health outcomes in vulnerable and at- to signal that citizenship is integral risk communities, and help close gaps in care. to a company’s growth strategy. We also leveraged our unparalleled database as a public Today, it is core to our customers, service to raise awareness about the health risks our our industry, and the success of nation faces and to improve public health. Our June 2016 our business. publication of the Quest Diagnostics Health Trends™ Being a responsible corporate citizen is woven into Quest’s 6-year study on pediatric blood lead levels (BLLs), is DNA. At Quest, inclusion and corporate responsibility believed to be the largest analysis of BLL test results in mean empowering better health outcomes for com- children in the United States. munities, operating ethically, engaging and support- We are proud of the diversity of our workforce and are ing our employees, and protecting the environment. committed to championing a culture that harnesses the No single entity can unlock the answer to healthcare’s unique blend of talents, knowledge, and beliefs of our complex challenges. In 2016 we formed several exciting 43,000 employees. More than 70% of our employees partnerships to help address various critical issues. are women, and women hold half of the leadership roles throughout our company. Approximately 49% of our The launch of IBM Watson Genomics from Quest employees are ethnically diverse. We continue to focus on Diagnostics helps advance precision medicine by building an inclusive workplace that leverages the variety combining Quest’s state-of-the-art tumor analysis and of perspectives and skills at Quest to foster the ideas and national access with the cognitive computing of IBM’s innovations that make Quest a high-performing company. Watson and the deep cancer treatment expertise of Gaining valuable insights from our 8 Employee Business Memorial Sloan Kettering. This is a powerful combination Networks is one way we ensure that we are in touch with that we believe will leapfrog conventional genomic the diverse communities we serve. services as a better approach for identifying targeted oncology treatments. There is much more to be done. We’re building on our momentum in 2017, celebrating our 50th anniversary Our agreement with Albertsons Companies has enhanced as a company, and will further align our Global Inclusion our patient experience with 65 patient service centers in and Corporate Social Responsibility priorities with our Safeway locations. We plan to expand our presence to 200 corporate goals to improve performance and drive results. Safeway stores by the end of 2017. I hope you enjoy the report. We look forward to updating It is both a privilege and a profound responsibility to be you on our future progress. able to positively impact the lives of one-third of adult Awards and Recognitions Named to Fortune Magazine’s 2016 “World’s Most Admired Companies” list in the Health Care industry category of “Pharmacy and Other Services” Steve Rusckowski Ranked 358 on the Fortune 500 Chairman, President, and Chief Executive Officer Ranked 1,008 on the Forbes Global 2000 Ranked 222 in the Barron’s 500 Named a member of the Dow Jones® Sustainability Index (World and North America) since 2004 (DJSI World) and 2005 (DJSI North America) Earned a place (182) on the annual Newsweek Green Rankings for the 5th consecutive year Achieved Cancer Gold Standard™ accreditation from the CEO Roundtable on Cancer Maintained a 90 on the 2016 Human Rights Campaign Corporate Equality Index Quest Diagnostics Global Inclusion & Corporate Social Responsibility Annual Report 2016 ii Our Approach to Global Inclusion & Corporate Social Responsibility Harnessing the unique mix of capabilities, talents, cultures, beliefs, and experiences of our 43,000 employees to foster unique opportunities in the marketplace Workforce/ Workplace ValueValue Creation/ValueCreation/ Value Delivery Delivery Creating a workforce that is demo- Creating and delivering products and graphically diverse at all levels of service experiences that reflect the the organization, and building a culture preferences, needs, and values of a in which all employees are valued for diverse consumer base. their strengths, experiences, and unique perspectives. Read through our report to learn more about how we integrate inclusion into our business - Investing in employees through our Good - The power of partnership Jobs Strategy - Managing supplier relationships - Honoring leaders who inspire - Using data to help close gaps in health care INTEGRATION- Driving STRATEGIES innovation with our Employee Business Networks - Women in Leadership Network earns ACE award “The richness of our diversity makes Quest more innovative, and a better- performing company. We are committed to engaging and empowering the unique mix of abilities, cultures, perspectives, and experiences of our 43,000 employees to create and deliver services that reflect the needs of a diverse marketplace.” Jeff Shuman, Senior Vice President, Chief Human Resources Officer iii Quest Diagnostics Global Inclusion & Corporate Social Responsibility Annual Report 2016 Empowering our employees, patients, and communities to take informed actions to achieve better health. Community Health Environmental Health Employee Health Closing the health literacy Reducing our environmental Supporting Quest gap by empowering com- impact and protecting our employees with information munities, patients, prov- planet to safeguard and resources to make iders, and clients to take a healthy world for future the right decisions for their the actions necessary to generations. health and the health better manage health. of their families. Read through our report to learn more about how we integrate CSR into our business - Collaborating with health - Promoting environmental - Developing financial wellness partners to improve care sustainability in our employees - Providing greater access - Quest earns a place in - Action from Insights - to testing Newsweek Green Rankings Empowering our employees and INTEGRATION STRATEGIES - Using data to raise awareness - Marlborough “Lab of the Future” their dependents of pediatric blood lead levels earns LEED green building - Telematics helps us reward - Quest at the forefront of certification our Logistics team Zika detection - Houston lab reduces its - San Diego Logistics team - Black Women’s Health Study environmental impact models safe driving focuses on an under-served - Helping employees when population disaster strikes - Leading with our feet at the - LeadingQuest Academies Sista Strut developing leaders at all levels - QuestCares around the country Quest Diagnostics Global Inclusion & Corporate Social Responsibility Annual Report 2016 iv Building Value We are a leading innovator in diagnostic information services and our access
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