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Internal Evaluation Report HELLENIC REPUBLIC ATHENS UNIVERSITY OF ECONOMICS AND BUSINESS Patission 76, GR-104 34 Athens, Greece • www.dmst.aueb.gr DEPARTMENT OF MANAGEMENT SCIENCE & TECHNOLOGY INTERNAL EVALUATION REPORT UPDATED VERSION SEPTEMBER 2013 Internal Evaluation Report, Department of Management Science and Technology, AUEB TABLE OF CONTENTS Foreword………………………………………………………………………………………………………………… 7 1. The Internal Evaluation Procedure……………………………………………………………………. 8 1.1 Description and Analysis of the Department’s Internal Evaluation Procedure 8 1.2 Positive and Negative Aspects in the Production Process of the Internal Evaluation Report 8 1.3 Suggestions for Improvement of the Quality Evaluation Procedure 8 2. Presentation of the Department………………………………………………………………………… 9 2.1 Geographical Location, Sites and Facilities 9 2.2 Numbers and Growth of the Department 9 2.3 Mission and objectives 10 2.4 Departmental Governance, Structure and Operations 10 3. Study Programs………………………………………………………………………………………………… 12 3-I. Undergraduate Program in Management Science and Technology…………………………………………... 12 3-I.1 How the undergraduate program of studies reflects the objectives of the department and the needs of the society 12 3-I.2 Structure, cohesion and operation of the undergraduate study program 12 3-I.3 Course Assessment 15 3-I.4 International orientation of the Undergraduate Program of Studies 15 3-I.5 Undergraduate internship project 17 3-II. Postgraduate Programs……………………………………………………………………………………………………….. 18 Program 1: MBA International………………………………………………………………………………………………… 18 3-II.1 Title: MBA International 18 3-II.2 Participating Departments 18 3-II.3 Fit of the program of study to departmental and societal needs 18 3-II.4 Structure, organization and cohesion of the Program 19 3-II.5 Examination system 19 3-II.6 Student Selection 20 3-II.7 Financing of the Program 20 3-II.8 International Orientation and Recognition of the Program 20 Program 2: Executive MBA – Master in Business Administration for Executives…………………………. 22 3-II.1 Title: Executive MBA 22 3-II.2 Participating Departments 22 3-II.3 Fit of the program of study to departmental and societal needs 22 3-II.4 Structure, organization and cohesion of the Program 22 3-II.5 Examination system 22 3-II.6 Student Selection 22 3-II.7 Financing of the Program 23 3-II.8 International Orientation and Recognition of the Program 23 Program 3: MSc in Human Resource Management…………………………………………………………………… 24 3-II.1 Title: MSc in Human Resource Management 24 3-II.2 Participating Departments 24 3-II.3 Fit of the program of study to departmental and societal needs 24 3-II.4 Structure, organization and cohesion of the Program 24 3-II.5 Examination system 25 3-II.6 Student Selection 25 3-II.7 Financing of the Program 25 3-II.8 International Orientation and Recognition of the Program 25 2 Internal Evaluation Report, Department of Management Science and Technology, AUEB Program 4: MSc in Public Policy and Management…………………………………………………………………. 26 3-II.1 Title: MSc in Public Policy and Management 26 3-II.2 Participating Departments 26 3-II.3 Fit of the program of study to departmental and societal needs 26 3-II.4 Structure, organization and cohesion of the Program 26 3-II.5 Examination system 26 3-II.6 Student Selection 27 3-II.7 Financing of the Program 27 3-II.8 International Orientation and Recognition of the Program 27 Program 5: MA in Heritage Management………………………………………………………………………........... 28 3-II.1 Title: MA in Heritage Management 28 3-II.2 Participating Departments 28 3-II.3 Fit of the program of study to departmental and societal needs 28 3-II.4 Structure, organization and cohesion of the Program 28 3-II.5 Examination system 29 3-II.6 Student Selection 29 3-II.7 Financing of the Program 29 3-II.8 International Orientation and Recognition of the Program 29 3-III. Program of Doctoral Studies…………………………………………………………………………………………….. 30 3-III.1 Fit of the PhD Program to the departmental vision and community 30 3-III.2 Structure of the PhD Program 30 3-III.3 PhD examination procedures 31 3-III.4 Selection of PhD candidates 31 3-III.5 Research seminars and presentations 31 3-III.6 International orientation of the Doctoral Study Program 32 4. Teaching……………………………………………………………………………………………………… 34 4.1 Effectiveness of teaching staff 34 4.2 Quality and effectiveness of teaching 34 4.3 Organization and implementation of teaching 35 4.4 Educational materials 35 4.5 Teaching Support Infrastructures 36 4.6 ICT use in teaching 36 4.7 Student/staff ratios and communication 37 4.8 Linking research with teaching 37 4.9 National, international and broader teaching partnerships 37 4.10 Staff and student mobility 38 (1) Faculty mobility 38 (2) Student mobility 39 5. Research…………………………………………………………………………………………………….. 41 5.1 Promoting Research in DMST 41 (1) Management Science Laboratory (MSL) 41 (2) Laboratory of Electronic Commerce and Electronic Business – ELTRUN 42 (3) Information Systems Technology Laboratory – ISTLab 43 (4) Laboratory of Strategy and Entrepreneurship – ESTE 44 (5) Transportation Systems and Logistics Laboratory – TRANSLOG 44 (6) Centre for Research in Organizational Behavior & Leadership - CROB-L 45 5.2 Research programs and projects 46 5.3 Research Infrastructures 46 5.4 Research publications by DMST staff 46 3 Internal Evaluation Report, Department of Management Science and Technology, AUEB 5.5 Research impact 49 5.6 Research collaborations 49 5.7 Research Awards 50 5.8 Student participation in research 50 6. Collaboration with societal, cultural and industrial (SCI) institutions……………….. 51 6.1 DMST collaborations with SCI institutions 51 6.2 Initiatives for the development of collaboration with SCI institutions 51 6.3 Departmental activities to sustain and grow collaboration with SCI institutions 52 6.4 Linking the collaboration with SCI institutions with the educational process 52 6.5 Departmental contribution to local, regional and national growth 53 7. Academic development…………………………………………………………………………………… 55 8. Administrative Services and Infrastructures………………………………………………….. 57 8.1 Effectiveness of administrative and technical services 57 8.2 Student care services 62 8.3 Infrastructures used by the department 63 8.4 ICT use in departmental activities (other than teaching and research) 63 8.5 Transparency and effectiveness in the use of infrastructure and equipment 65 8.6 Transparency and effectiveness in the use of financial resources 65 9. Conclusions…………………………………………………………………………………………………. 66 10. Plans for Improvement………………………………………………………………………………... 67 11. Annex of Tables……………………………………………………………………………………………. 69 4 Internal Evaluation Report, Department of Management Science and Technology, AUEB LIST OF TABLES Table 3-I.1 DMST Undergraduate degree structure 13 Table 3-I.2 Internship program participants 17 Table 3-II.1. Structure of the MBA International Program Course Requirements 19 Table 3-III.1. PhD Research methodology course outline 31 Table 3-III.2. International faculty on DMST PhD exams 32 Table 3-III.3. PhD student awards and recognition 32 Table 4.1 Actual undergraduate study duration 35 Table 4.2 Research Visitors to DMST 39 Table 5.1 DMST staff publications (selection) 47 Table 8.1. DMST courses supported by laboratory sessions 59 Table 8.2. Online resources and services available to the DMST academic community 60 Table 8.3 DMST educational laboratories (ELOI) use metrics 61 Table 8.4 Website visits (September 2012 – February 2013, Winter semester 2012-13) 64 ANNEX OF TABLES Table 11-1. Departmental staff profile: appointments, promotions and retention 70 Table 11-2. Number and distribution of students, total student population 71 Table 11-3. Student intake for the DMST undergraduate program of study 72 Table 11-4a. Hellenic University Entry Exams - Top 10 Departments, Economics and Management 73 Table 11-4b. Hellenic University Entry Exams - Top 10 Departments, Informatics & Telecoms 73 Table 11-5a. Course List for the First degree (Ptyhio) in Management Science and Technology (Academic Year 2011-2012) 74 Table 11-5b. Course List for the First degree (Ptyhio) in Management Science and Technology (As revised for the Academic Year 2013-2014) 76 Table 11-6. Course Content and Attendance Details for the First degree (Ptyhio) in Management Science and Technology (Academic Year 2011-2012) 80 Table 11-7. Courses offered by other AUEB departments to DMST 88 Table 11-8. Courses offered by DMST to other AUEB departments 89 Table 11-9. Teaching methodology and practice specialization program – course details for the academic year 2011-12 (two semesters of study) 90 Table 11-10. Student graduations and duration of study for the DMST undergraduate program 91 Table 11-11. Distribution of Grades and Degree Grade Point Average for DMST’s Undergraduate Program 92 Table 11-12. Participation in the ERASMUS Lifelong Learning Academic Exchange Program 93 Table 11-13. Course List for the MBA International (Academic Year 2011-2012) 94 Table 11-14. Course Content and Attendance Details for the MBA International (Academic Year 2011-2012) 97 Table 11-15. Number and distribution of applications and graduates of the MBA International program (full and part-time cohorts) 100 Table 11-16. Distribution of grades and Degree Grade Point Average of MBA International’s Graduates 101 Table 11-17. Course List for the Executive MBA (Academic Year 2011-2012) 102 Table 11-18. Course Content and Attendance Details for the Executive MBA (Academic Year 2011-2012) 103 Table 11-19. Number and distribution of applications and graduates of the Executive MBA program 104 Table 11-20. Distribution of grades and Degree Grade Point Average of Executive MBA Graduates 105 Table 11-21a. Course List for the MSc in Human Resource Management (Academic Year 2011-2012, Full- time) 106 Table 11-21b. Course List for the MSc in Human Resource Management (Academic Year 2011-2012,Part- time) 107 5 Internal Evaluation Report, Department of Management Science and Technology, AUEB Table 11-22a. Course Content and Attendance Details for the MSc in Human Resource Management (Academic Year 2011-2012, Full-time) 108 Table 11-22b.
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