Paddock & Longwood Family Practice

www.paddockandlongwoodfamilypractice.nhs.uk PADDOCK & LONGWOOD FAMILY PRACTICE

Dr. Bharat Kumar Jindal MB, ChB (Bristol), DCH, MRCGP, Registered 1980

Dr Sajid Hussain Nazir MB, ChB (Manchester), MRCGP, DRCOG Registered 2005

Dr Omar Akhtar MB, ChB (Leicester), MRCGP, DRCOG Registered 2012

Speedwell Surgery, Paddock 1 Speedwell Street, Paddock, Huddersfield, HD1 4TS Telephone: (01484) 531786 Prescriptions: (01484) 550725 Fax: (01484) 424249

and

Longwood Village Surgery 101 Thornhill Road, Longwood, Huddersfield, HD3 4UL Telephone: (01484) 653326 (Surgery Hours) Fax: (01484) 460505

The Main Telephone Number is: Huddersfield (01484) 531786

Practice Nurses Mrs Aleta Stocks, RGN BSc (Hons)

Mrs Carole Fagan, RGN, BSc

The practice partnership is a general partnership The Partnership is not Limited

Practice Manager Mrs Susan Lewis

. Paddock Surgery Hours (Tel 01484 531786)  Please keep children under control on the premises – they should not wander MORNING AFTERNOON EVENING unsupervised and may be at risk if not supervised. Dr Stiles 9:00 - 12:00 Dr Stiles 3:30 – 6:00  So that we can maintain accurate records, please tell us if you change your MONDAY Dr Haq 9:00 – 12:00 Dr Haq 3:30—7:30 name, address, telephone number, etc. Dr Nazir 9:00—12:00 Dr S Nazir 3:30—7.30 Dr Akhtar 9:00—12:00 Dr Akhtar 3:30—6:00  Please turn mobile phones off in the waiting room area and especially before Dr Stiles 9:00 - 12:00 Antenatal Dr Stiles 3:30 – 6:00 entering your consultation. TUESDAY Dr Haq 9:00—12:00 9:00– 4:00 Dr Akhtar 3:30 – 7:30 Dr Akhtar 9:00 –12:00

Dr Haq 9:00—10:00 Dr Nazir 3.30—6.00 Patient Choice WEDNESDAY Dr Nazir 9.00—12:00 Dr Stiles 3:30 – 7:30 Dr Akhtar 9:00—12:00 Dr Haq 3:30— 6:00 We offer all our patients choice when it come to choosing their preferred clinician.. Dr Akhtar 3:30—6:00 Whilst we do our upmost to accommodate patient preference, this cannot be guaran- teed. This is due to a number of factors including clinician availability and who is on Dr Jindal 9:00 - 12:00 Baby Clinic Dr Jindal 4:30 – 7:00 call that particular day . THURSDAY Dr Haq/Stiles 9:00-12:00 2:00 - 3:30 Dr Nazir 4:30—6:00 Dr S Nazir 9:00—12:00 (Drs Jindal, Stiles/ Dr Haq/Stiles 4:30—6:00 Haq and Nazir) The Practice is a Member of the Greater Huddersfield CCG at NHS Kirklees, Broad Dr Swift 9:00—12:00 Dr Nazir 3:30—6:00 Lea House, Bradley Business Park, Dyson Wood Way, Bradley, Huddersfield, HD2 FRIDAY Dr Akhtar 9:00—12:00 Dr Swift 3:30— 6:00 1GZ,. Telephone 01484 464000

Longwood Surgery Hours (Tel 01484 653326) MORNING AFTERNOON EVENING

MONDAY Dr Jindal 9:00 – 12:00 Dr Jindal 3:30 – 7:00

Dr Haq 3:30—6:00 TUESDAY CLOSED

WEDNESDAY Dr Stiles 9:00 – 12:00 CLOSED

THURSDAY Dr Swift 9:00 – 12:00 Dr Swift 3:30 – 7:30

FRIDAY Dr Nazir 9:00 – 12:00 Dr Jindal 3:30 – 6:00

Ethnicity: Special Interests: Dr B K JINDAL (male) has a special interest in Palliative

Care, Child Health and Sports and Diving Medicine. We are now required to collect information about a patient’s country of origin in order to

more efficiently plan services; please do not be offended if you are asked about this – All Partners are involved in post-graduate and undergrad- you have the right to withhold this information if you wish. uate training of doctors.

Confidentiality: Appointments: All consultations at Paddock are by appointment. Please

ring 01484-531786 or come in person to make an appoint- Paddock and Longwood Family practice and all attached staff are bound by a Confiden- ment; alternatively ask at reception for details of how to tiality Policy which is rigorously adhered to. Both manual and computerised information book online At busy times the Doctor of your choice may is held securely and always protected by passwords. not be available immediately and you may then be advised This information can only be seen by those authorised; any third-parties require written to see another Doctor in the Practice. There are a limited consent to view the same. number of appointments set aside each day for urgent

problems – if your problem is urgent please notify the Re- Zero Tolerance: ceptionist.

The Practice participates in the NHS Zero Tolerance Scheme. The scheme aims to As far as possible the Doctor will attempt to keep to your protect Doctors and their staff and patients who use the surgery from people whose be- appointment time. There are, however, some factors (e.g. haviour is regarded as unacceptable, abusive, physically and/or verbally threatening and emergency visits or telephone calls) which may cause de- they may be prosecuted by the West Yorkshire Police under the Scheme and may be lays. Please be understanding if the surgery is running removed from the practice list. late. Appointments are normally for 10 minutes; they are

intended for one person only. Our Surgery Charter:

If you cannot keep your appointment please tell us as The Doctors will always do their best for you but need your help to provide the finest soon as possible. Missed appointments are an endless care for all patients. Please show your support by following these simple guidelines: source of frustration and reduce our ability to provide an

efficient service. People who persist in missing appointments may be asked to find another General Practitioner.  Please treat your Doctor and their staff as you would expect to be treated by them – with politeness and respect. Longwood: Please remember only to visit Longwood surgery if you are registered there as the Doctor can only consult efficiently  Please cancel appointments in good time so that the appointment can be reallo- and safely if he has access to your notes. cated. Morning Surgeries: by appointment only. Evening Surger- ies: by appointment only  One appointment is for one person only. Please book appointments for each person wishing to see the Doctor. Secretaries: The Practice Secretaries are: Sharon Craven, and Kerrie Foley.  If you are more than 5 minutes late you may not be seen; if you are more than 15 minutes late you will be asked to make another appointment. Receptionists: All the Receptionists are highly trained for their job. Please be courteous and kind to them – theirs is a difficult  Please think twice before calling a Doctor to your home – is a visit really neces- and highly stressful position. sary?

 Please do not expect a prescription every time you visit the surgery – good advice is often the best treatment.

 Please remember the Doctors are only human – they cannot solve all your problems and some illnesses cannot be cured.

Travel immunisation advice - via our Practice Nurses. Some vaccinations incur a Repeat Prescriptions: These are for treatments which your Doctor has advised should charge, to be paid in cash: Yellow Fever £60, ACWY £20. be taken regularly on a long-term basis. The Doctors suggest

that patients receiving repeat prescriptions should attend regu- We are actively involved in monitoring chronic diseases such as: larly to assess the need to continue their medication.  Asthma  Heart disease To obtain a repeat prescription please either:  Diabetes  Epilepsy  Write enclosing a stamped, self-addressed envelope;  Cancer  Ask at reception for details on how to request prescriptions  Thyroid disease online  Mental health problems  Request one in person at the Reception Desk.

 Hypertension Please allow 48 hours for completion of your prescription. If the  Osteoporosis. Doctor does not feel it safe or appropriate to issue your request without seeing you, you may be asked to make an appointment. Smears - these are offered every three or five years, depending on age. Health advice for all women is available through our Well Woman Clinics. Visits: These are strictly for people unable to attend surgery through illness or immobility. Whenever possible, patients are request- Private Examinations: ed to attend the surgery.

The Doctors are able to undertake a variety of examinations for driving licences, in- For visits please ring between 9 and 11 whenever possible and cluding HGV, PSV and taxi drivers, sports, diving, insurance, pre-employment medi- give details of your name, address and telephone number and a cals, etc. These services may be offered by appointment. A fee is charged for many brief description of what is wrong. of these examinations. Please ask for details. Night and Weekend Arrangements: After 6.30pm weekdays and on Saturdays and Passport and Driving Licence Forms: Sundays, if you ring for advice or help on 531786 you will be asked to ring 111. A trained nurse will answer your call You need to have been registered with the Practice for two years before the Doctor is and give advice or transfer it to the doctor on duty. You may be asked if possible to attend a centre to see the doctor. All legally able to sign these. There is a standard fee for doing so. doctors are qualified GPs. The service is run by the Primary

Care Trust. Please remember that such calls are for urgent Change of Name, Address or Telephone Number: problems only; calls to NHS Direct and Local Care direct may be recorded. Please notify us of this as soon as possible. Public Holidays: The surgery is also closed on bank Holidays and the above ar- Telephone Enquiries: rangements should then be used for advice or help.

The Doctors can be contacted during normal surgery hours. At busy times you may Emergencies: Emergencies such as heart attacks, sudden collapses or severe be asked to call back or to leave a message or telephone number where you can be haemorrhage require immediate attention. The doctor on call contacted. may not be able to respond fast enough. Please also ring 999 and request an ambulance. Compliments, Complaints and Suggestions: Practice Nurses: Your Practice Nurses are: Aleta Stocks, RGN BSc (Hons), We are, of course, happy to receive praise, encouragement and suggestions of ways and Carole Fagan, RGN, BSc to improve our services. They see patients by appointment only. In addition to general nursing duties they can be consulted on a wide variety of mat- Although we hope you are satisfied with the care we provide we appreciate that prob- ters and have particular expertise in the monitoring of asthma, lems can arise, often as a result of a misunderstanding. diabetes, blood pressure, smoking and overweight problems. The Nurses also run the Cervical Smear Service and provide If you have a complaint please ask for, or write to, the Practice Manager. We will lis- advice on travel immunisation. ten carefully to your problems and will always reply to it. Chemists: The nearest Chemists are in Market Street and at Paddock District Nurses: The Practice has an attached team of dedicated district Nurses who give treatment in patients’ homes where they are unable to roundabout. Other nearby Chemists are in Milnsbridge and travel to the surgery. The nurse in charge for Paddock and Salendine Nook. Some chemists offer a collection and deliv- Longwood patients is Clover Brooks, telephone Single point ery service for house-bound patients’ prescriptions. access 01484 221600 The Community Matron is Helen Fisher, telephone 077773 102624 or office telephone 03033 308894. New Patients: You are most welcome to register with us as long as you live within the practice area (see map at back of booklet). Health Visitor: The Health Visitors can be contacted on 01484 344316. Their To register contact our Reception Staff who will offer you an prime responsibility is the health and welfare of children under appointment with one of our Practice Nurses for a New Patient five. They can advise about: feeding problems, behavioural Medical. problems, sleep problems, developmental problems and toilet This will take 15 minutes and we ask that you bring any regu- training. lar medications with you to this appointment. If you live outside our practice area please phone the local Health Care Assistants: The Practice employs additional members of staff called Health health Authority, Broad Lea House, Bradley Business Park, Care Assistants who are there to assist the Doctors and Practice Dyson Wood Way Huddersfield on 01484 464000 who will be Nurses. Your Health Care Assistants are Geraldine Taylor and able to advise you with regards to your nearest GP Practice. Doreen Roebuck. They may see you before or after an appointment to take simple measurements, test your urine or blood, or Visitors: If you or your relatives are visiting the area for no more than help to gather information or fill in questionnaires and surveys. three months you can register with us on a temporary basis – They also undertake ECGs, phlebotomy, blood pressure, height ask at Reception. and weight, urinalysis, B12 injections, Influenza injections, pneu- monia injections and chaperoning, Overseas Visitors: Many countries outside the European Union have no arrange- GP Registrars: These are fully-qualified Doctors who are learning the business ments with the UK for free health care. You can still be and practice of being a GP. They are under the direct supervi- seen by the Doctors but you may be charged for your consul- sion of the Doctors who are all recognised trainers. They per- tation, treatment, prescription or hospital visit. It is wise to form all the tasks of the Partners. have adequate health insurance cover.

Videos: From time to time one of the Doctors needs to video a surgery for training purposes. These recordings are only seen by one or two OTHER SERVICES OFFERED BY THE PRACTICE: Doctors and are then destroyed. You may be asked to give your consent to such recordings. You are under no obligation to do so Antenatal Clinics: but if you do you will be helping in the training of a future genera- tion of GPs. Paddock: Tuesday 9.00 - 3.00 (Midwife only)

Medical Students: These are attached to the Practice for short periods as part of their training. They usually observe consultations but you may Child Health Immunisation and Surveillance: be asked to talk to them before seeing the Doctor. They cannot give any treatments. Paddock: Thursday 2pm – 3.30pm

Disabled Access: Both Surgeries have facilities for the disabled. At Longwood they are accessed from the car park by ringing the downstairs door- Well Person Clinics bell. We offer well person checks 3 yearly to patients between the ages of 16-74 and 1 Car Parks: Adequate parking exists at both surgeries. The Practice can yearly checks to 75 years and above. Ask at reception for details. not be held responsible for damage to or theft from cars parked on its premises. Minor surgery - ask at Reception.

Contraception/Family Planning/Womens’ Health