Conference Guidebook

Welcome to the 2016 NACAS South annual conference.

I am so glad you're here! Quite a few people have been working hard for over a year to ensure that your professional development money is well invested by choosing to join us. As you know, NACAS and NACAS South are all about connection and growth. You can rest assured that, as you participate in this year's conference, you'll be well connected with top experts in the higher education auxiliary services business - both your colleagues from institutions across the south, as well as our business partner experts from across the nation. In addition, as you take advantage of the various educational opportunities, you will grow personally and professionally, and will be better equipped to help fulﬁll your own institution's mission.

Of course, you will gain from this conference in proportion to what you put into it. So, I encourage you to not just attend, but instead to participate and fully engage with all the opportunities we've provided for your growth and to enhance your connections. NACAS South exists for your benefit, for the benefit of your institution, and ultimately for the benefit of the customers you serve day-to-day. If I can serve you in any way while you're here in Orlando, please don't hesitate to let me know.

So, get ready to meet new people, to renew and strengthen existing relationships, to grow professionally, and to have a LOT of fun at the happiest place on Earth!

Kyle Cullars President NACAS South Assistant Vice President Auxiliary Services and Organizational Development Georgia College & State University Table of Contents

Presenting Our Business Partners ...... 1 Board of Directors...... 3 Diamond Sponsors...... 4 Conference Schedule...... 7 Platinum Business Partners ...... 15 Featured Speakers ...... 19 Gold Business Partners ...... 24 Silver Business Partners...... 30 CASP Candidate Program...... 53 On behalf of the NACAS South Board of Directors, I am pleased to present our 2016-2017 Business Partner Sponsors.

The Business Partners listed here add tremendous value in support of this Conference and our Association. Their expertise can serve to educate and inspire in your quest to better serve today’s students. We know that you will beneﬁt from their participation by building stronger relationships with them during the Conference that will help you at each stage of growth at your institutions.

The purpose of this information is to recognize the Business Partners who have made a commitment to NACAS South, as well as provide each member with a resource to help connect with business solution providers throughout the year. These partners represent a range of services from dining and bookstores to transportation and laundry. Even as the Showcase has grown over the years, we have maintained an intimate, informal format that helps make the NACAS South experience unique.

Please plan to meet each of our Business Partners at the Showcase on Monday, April 18, 2016 from 9:30 a.m. until 1:30 p.m. in Southern II & III, and please express your gratitude for all they do for our campuses and our Association.

NACAS South greatly appreciates our Business Partner Sponsors!

Sharon Boyd NACAS South Vice President Associate Vice Chancellor – Business Services University of North Carolina Wilmington

NACAS SOUTh ANNUAL CONFErENCE | 1 Our 2016-2017 Business Partners

Diamond Freshens ArAMArK The Gotcha Group Chartwells higher Education Groome Transportation Dining Services Jack in the Box/Qdoba Sodexo Jump Asian Express Le Duff North America Platinum MBS Service Company Barnes & Noble College Metz Culinary Management Blackboard National Bus Sales & Leasing, Inc. The Coca-Cola Company Nebraska Book Company ricoh Palmer hamilton* Panda restaurant Group Papa John’s International Gold Passio Technologies, Inc. Caldwell & Gregory PepsiCo Foodservice CSC ServiceWorks, Inc. Planglow USA Chick-Fil-A PNC Bank* Cinnabon* Premier, Inc.* The Den by Denny’s S&D Coffee & Tea Dunkin’ Brands SCLogic Einstein Bros. Bagel Company Seating Concepts First Transit Sidewalk National Association of College Signature Announcements Stores/indiCo* Starbucks Port City Java The Solution Design Group Steak ‘n Shake Sushi with Gusto* Tapingo Silver Timothy haas & Associates AIMS/EDC Twisted Taco Argo Tea WASh Multifamily Laundry Systems* Au Bon Pain wepa* Buzz.report White Castle* Caribou Coffee* Wing Zone Custom Sales & Service WTW Architects DoubleMap* Zaya Mediterranean Grill eCampus Virtual Bookstores ZipCar* Erbert and Gerbert’s* Follett higher Education Group *denotes new Business Partner

NACAS SOUTh ANNUAL CONFErENCE | 2 The 2015-2016 NACAS South Board of Directors

Kyle Cullars President Georgia College & State University

Rich Steele President-Elect Georgia Institute of Technology

Sharon Boyd Vice President University of North Carolina - Wilmington

Doug Ross Past-President The University of Georgia

Donna Swarb Treasurer University of Texas - Arlington

Monica Stoch Secretary The University of Kentucky

Eddie Mills NACAS South rep to the National Board Georgia Southern University

Rick Torres Professional Development Coordinator University of North Carolina - Charlotte

Victoria Fowler Conference Coordinator Georgia College & State University

Kerri Demeri 2016 Annual Conference host Committee Chair Florida Southwestern University

Nikki Godfrey Membership Coordinator Louisiana State University

Norman Grizzell Communication/Technology Coordinator Clayton State University

NACAS SOUTh ANNUAL CONFErENCE | 3 Diamond Sponsors

ARAMARK Aramark (NYSE: ArMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FOrTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. We are a single source provider to higher education institutions for the development of dining and facility management solutions. We offer a complete and innovative array of dining services that include master planning, culinary development and venue design, catering, concessions, and residential, quick-serve and express dining concepts. Our knowledge and expertise extends to a broad range of facilities services including maintenance, custodial, grounds, energy management, capital project management, and building commissioning. Our custom campus solutions are currently at work at more than 600 colleges and universities across North America. For more information, visit aramark.com/highered.

Adam Nevill Director of Business Development Phone: 251-709-2641

NACAS SOUTh ANNUAL CONFErENCE | 4 Diamond Sponsors

Chartwells Higher Education Dining Services Chartwells is the recognized leader in contract foodservice management, hospitality and award-winning guest service within 270 college and university dining environments throughout academic institutions across the U.S. Chartwells’ new brand mantra “Where hungry Minds Gather” signiﬁes its commitment to re-inventing the dining experience for the next generation of students and beyond. Our nutritious cuisine not only satisﬁes the unique appetites, lifestyles and dietary needs of every guest dining on campus, but it also brings people together to promote the high-intensity relationships that will prepare students for the future.

For more information, visit Chartwells’ websites at: www.ChartwellshigherEd.com www.ChartwellsMagazine.com www.DineonCampus.com

Visit our social media pages at: www.Facebook.com/ChartwellshigherEd www.Twitter.com/ChartwellshE http://www.YouTube.com/ChartwellshigherEd.

Network with Chartwells at: http://www.linkedin.com/company/chartwells-higher- education-division-. or toll-free at 1-855-9-Gather.

NACAS SOUTh ANNUAL CONFErENCE | 5 Diamond Sponsors

Sodexo Sodexo, a leader in Quality of Life Services is committed to enhancing the learning environment on campus. By focusing on Quality of Life Services, we reinforce the overall experience of campus life, which in turn improves our partners’ effectiveness and performance. From designing meals around lifestyle needs to designing buildings for growing endowments, our commitment to providing your students and staff a nurturing learning environment spans the entire campus experience.

Johnny Crotts Director of Business Development [email protected] 949.202.9793 283 Cranes roost Blvd #260 Altamonte Springs, FL 32701

NACAS SOUTh ANNUAL CONFErENCE | 6 NACAS South Annual Conference 2016 Schedule

Saturday, April 16 conference attendees can meet and interact with other "birds of a feather" who are like them, as well as peers from other areas, in Golf Tournament the world of auxiliaries! 8am – 1pm Sponsored by: Barnes & Noble and Sodexo Lake Buena Vista Golf Course Sponsored by: Aramark Refreshment Break 1:30pm – 2:00pm Registration Desk Open Southern Foyer 2pm – 5pm Sponsored by: Coca-Cola Southern Foyer Sponsored by: Chick-ﬁl-A Concurrent Session A1 2pm – 2:30pm Welcome to Walt Disney World® Party “The Evolution of the FSU Card Center” 6pm – 8pm Oceanic 3 Yacht Club Boardwalk Speaker(s): Charles T. Friedrich, II – Director (The location is accessed via walkway across – Florida State University the Causeway at the rear of the Dolphin) Sherrell K. Cork - Associate Director - Florida Sponsored by: Sodexo State University Session Description: Get an in-depth look at Past President’s Dinner (Invitation Only) how Florida State University (FSU) created a 8pm – 11pm one-stop-shop service center for students, Sponsored by: Chartwells higher Education faculty, staff, and guests. Join us, and learn Dining Services about the services we offer and how we repurposed existing space to create a Hospitality Suite campus destination that has streamlined and 8pm – 11pm improved the customer service experience. Dolphin Suite 7111 Sponsored by: Caldwell & Gregory Sponsored by: Sodexo Concurrent Session A2 2pm – 2:30pm Sunday, April 17 “Developing the West Village Dining Commons” Oceanic 5 Registration Desk Open Speakers: Rich Steele – Senior Director, 12pm – 6pm Auxiliary Services – Georgia Tech Southern Foyer Staci Flores – resident District Manager - Sponsored by: First Transit Sodexo Session Description: Learn about the “Birds of a Feather” Networking Session innovative approach at Georgia Tech to 12:30pm – 1:30pm create a hybrid dining, academic and student Southern I life facility to support a 3,700 bed residential Hosts: Ryan Greene - Senior Manager, community. The West Campus was in great Parking and Transportation - Georgia College need of a gathering space and this $29M Cindy McClanahan – Director of Marketing facility will make this neighborhood the most and Communication, Auxiliary Services – desirable place to live on campus. Georgia College Sponsored by: Caldwell & Gregory Session Description: Join us for this fun, interactive networking session where

NACAS SOUTh ANNUAL CONFErENCE | 7 Concurrent Session A3 Session Description: Learn how UNC 2pm – 3:15pm Charlotte developed a strategy with on- and “Emerging Professionals – Building a Strong off-campus constituents to design a space Department” that supports both the dining and student life Oceanic 7 expectations of 3,300 first and second year Speakers: Ryan Greene – Senior Manager, students (primarily), and how that plan Parking and Transportation – Georgia extended existing campus services and College attracts students and staff from the entire Mike Lloyd – Director of Campus Support university. Services – University of North Carolina Wilmington Since South Village Crossing opened in Session Description: This session is targeted January 2015, the $35M building has towards Emerging Professionals (EP’s) within become dining room, den and town center the Auxiliary Services industry. If you have for South side residents and a pleasant been involved with Auxiliaries for less than destination for students and staff from across five years, or are new to NACAS South, then campus to eat, meet, and gather. The facility this session is for you! Get to know fellow is also poised to satisfy demands that may EP’s so you can network throughout the come as the university continues to grow. conference, learn more about the Emerging Sponsored by: Steak ’N Shake Professional initiative, and most importantly, hear about how you can help build a strong Opening Keynote – Disney’s Approach to team and department at your institution! Leadership Excellence Sponsored by: Caldwell & Gregory 3:30pm – 5pm Southern I Concurrent Session B1 Speaker: Carmen Garcia – The Disney 2:45pm – 3:15pm Institute “Benchmark Georgia Tech’s Parking & Session Description: A leader is far more Transportation Operation to yours” than a label. Leadership is about taking Oceanic 3 actions to create sustained, positive Speaker(s): Lance Lunsway – Senior Director, transformations within an organization. Great Campus Services – Georgia Tech leaders align their own values and vision with Session Description: Join in on this those of their business and help interactive presentation discussing what operationalize them for the future. The most advances Georgia Tech has made in the last meaningful way to demonstrate these skills is few years on their funding model, operations, to passionately communicate your shared sustainability, customer service, revenues, vision and practice what your company expenses, technology, tdm, revitalization and stands for. Leaders also cultivate committed communication to better serve the Georgia employees who strive to lead as well. It is this Tech campus community. This session will approach to leadership that is responsible for generate discussion from the audience on The Walt Disney Company legacy known what advances they have put in place and around the world today. how it may benefit you or others. Join in to help better serve your community with their Disney Institute offers leadership parking and transportation needs. development through a time-tested Sponsored by: Steak ’N Shake approach that demonstrates the values and behaviors of exemplary leaders. Leaders who Concurrent Session B2 intentionally nurture an environment of 2:45pm – 3:15pm mutual trust and respect find that they create “Designing South Village Crossing – More stronger employee performance, exceptional than Just Dining” customer service and ultimately greater Oceanic 5 business results. Connecting great leadership Speakers: Keith Wassum – Associate Vice to improved performance is just one of the Chancellor, Business Affairs – UNC Charlotte ways that Disney Institute helps organizations Ana Alvarez – Director, Auxiliary Services – reimagine their results. UNC Charlotte Sponsored by: Chartwells and Blackboard Brad Crotts – Associate Principle – Perkins Eastman

NACAS SOUTh ANNUAL CONFErENCE | 8 President’s Reception Session Description: Working as a business 6pm – 7pm partner on property requires a keen Cabana Deck understanding of Disney service excellence (location is adjacent to the Dolphin pool) and organizational culture. Partners from Sponsored by: Georgia College & State three industries will share how their own University corporate culture adapts to achieve operational excellence while on stage at Opening Event Disney. 7pm – 9pm Sponsored by: Sodexo and The Coca-Cola Cabana Deck Company (location is adjacent to the Dolphin pool) Sponsored by: Aramark and ricoh Concurrent Session C1 3pm – 4pm Hospitality Suite “Win/Win: Outsourcing and Campus 9pm – 11pm Custodial Operations” Dolphin Suite 7111 Oceanic 3 Sponsored by: Sodexo Speaker (s): Bill Cox – Assistant Director, Facilities and Dining Administration – Texas Monday, April 18 A&M University Valerie Hadley – Assistant Director, Facilities Registration Desk Open and Dining Administration – Texas A&M 8:00am – 3:30pm University Southern Foyer Session Description: Over the course of the Sponsored by: Einstein Bros. Bagel Company last several years, more and more colleges and universities have undertaken outsourcing Business Partner Recognition Breakfast initiatives to cut costs, while still providing 8:30am – 9:30am the services faculty, staff, students and their Southern I parents have come to expect. In this session, *This is a plated meal, so please be sure to the presenters will discuss and provide arrive 5-10 minutes early. insights into managing the transition from in- Sponsored by: Barnes & Noble and Aramark house to outsourced custodial operations, setting and maintaining mutually agreed Business Partner Showcase upon performance standards, creating 9:30am– 1:30pm synergy in service philosophies and fostering Southern II & III and sustaining positive relationships based on our experiences through the ﬁrst three Lunch Served in the plus years of a ten-year contract. Business Partner Showcase Sponsored by: CSC Service Works, Inc. 11:30am – 1pm Southern II & III Concurrent Session C2 3pm – 4pm Operational Excellence on Stage “A Focus on Academic Success Through With Coca-Cola, Sodexo, and Starwood Marketing: Changing the Dining Services Hotels & Resorts Paradigm” 1:30pm – 3:00pm Oceanic 5 Southern I Speaker(s): Daniel Armitage – Associate Vice Speaker(s): Larry Alberts – region Asset President for Student Affairs and Dean of Manager – Coca-Cola North America Students – University of Memphis Ken Schroeder – Senior National Account Tom Dorer – Vice President – Aramark higher Manager for the Walt Disney World Company Education national account, Coca-Cola North America Session Description: The paradigm has Carl Spencer – District Manager for shifted with dining service and now a focus SodexoMAGIC at Walt Disney World has begun on student engagement, and Anthony “Tony” Porcellini – Director of Food academic success, the core values of higher & Beverage – Walt Disney World Swan and education. This program will demonstrate Dolphin resort how a partnership between the University of

NACAS SOUTh ANNUAL CONFErENCE | 9 Memphis and Aramark has enhanced Concurrent Session D2 retention, engaged students in academic 4:15pm – 4:45pm initiatives and engages students in campus “Change is Good – You Go First!” life. With 99% full time student engagement, Oceanic 5 Dining Services and perhaps other auxiliaries Speaker(s): David Santa Ana – Augusta are essential components of achieving the University goals of the University. The session will Mitch Skyer – Solistice Transportation include a review of student engagement Group/Passio Technologies theory and business models. Mike Martindill – Timothy haahs & Sponsored by: CSC Service Works, Inc. Associates Session Description: Any change within an Concurrent Session C3 organization can be difficult. When the 3pm – 4pm change involves massive cultural, operational, “Sustainability Starts with Us – Living and management shifts and requires the responsibly” merger of independent organizations, the Oceanic 7 change can quickly become paralyzing. In Speakers: Sean P. Duggan – Managing this session we’ll discuss the benefits, Director, University Student housing – Texas advantages, efficiencies, and potential pitfalls Tech University encountered when parking and transit Janis J. Haney – Associate Director, Client operations merged at Augusta State relations, University Student housing – Texas University and the Georgia College of health Tech University Sciences as part of the overall institutional Session Description: Sustainability starts with merger. Attendees will be provided a unique becoming aware of how our daily activities insight into the planning, political challenges, affect the environment around us. By and technology requirements necessary for reconsidering and modifying some of our the success of such a merger. The discussion daily habits, we can work to reduce, reuse will be lively, interactive, and provide multiple and recycle many resources. As our on- perspectives. campus population continues to grow, our Sponsored by: National Association of responsibility to our environment and College Stores/indiCo community has to keep up. Sponsored by: CSC Service Works, Inc. Concurrent Session D3 4:15pm – 4:45pm Concurrent Session D1 “The Campus Store: The Content War You 4:15pm – 4:45pm Can’t Afford to Ignore” “Building an Organizational Culture around Oceanic 7 Wellness” Speaker(s): Jeff Bischoff - VP Sales & Oceanic 3 Marketing – Sidewalk, Inc. Speaker(s): Debbie Shortwell – Marketing Session Description: Understand how your Manager – Oklahoma State University campus store is the one entity that can really Student Union affect cost and quality of course content; Tracie Brown – Associate Director – when high costs are affecting the academic Oklahoma State University Student Union success of students Session Description: healthy employees are happy employees. In its sixth year of Hospitality Suite wellness efforts, the Oklahoma State 9pm – 11pm University Student Union has made significant Dolphin Suite 7111 headway in building a culture around Sponsored by: Sodexo wellness. Join us on our journey as we highlight where we started, marketing efforts employed, program assessment, organization and employee benefits, and how we continually adapt our wellness plan to reach the largest number of employees in the most effective manner. Sponsored by: National Association of College Stores/indiCo

NACAS SOUTh ANNUAL CONFErENCE | 10 Tuesday, April 19 Also covered will be new research on faculty attitudes about digital, OEr, and custom materials, and what collegiate retailers are Fun Run/Walk doing to meet these challenges. Finally, 7am– 8am Anthony Martin will address how his store has Meet at Clamshell Fountain outside of successfully implemented technological and Dolphin procedural initiatives to address the changing Sponsored by: Blackboard and collegiate retail environment and continue to Barnes & Noble play a critical role on campus. Sponsored by: Port City Java Breakfast 8am – 9am Concurrent Session E3 Southern I 9am – 9:30am Sponsored by: Port City Java “Building an Organizational Culture that Delivers Innovative Dining Services” Registration Desk Open Oceanic 7 8am – 12pm Speaker(s): Tracie Brown – Associate Director Southern Foyer – Oklahoma State University Student Union Sponsored by: PepsiCo Debbie Shortwell – Marketing Manager - Oklahoma State University Student Union Concurrent Session E1 Mike Peaster – IT Manager - Oklahoma State 9am – 9:30am University Student Union “Freestyle Thinking for College Campuses” Session Description: Keeping students fed Oceanic 3 and happy in an efficient manner is a priority Speaker(s): Geoff Gotsch – Director, Sales at Oklahoma State University. It requires us to Execution Capability – Coca-Cola think progressively and experiment with how Rich Steele – Senior Director Auxiliary to best deliver dining services to the campus. Services – Georgia Tech One such experiment is a recent partnership Session Description: GT Dining recently with Tapingo, a mobile ordering system. transitioned all legacy Coca-Cola fountain Tapingo has the business model, however units to Freestyle in an effort to offer the there is an organizational culture shift that most flexibility for a wider range of choice. had to take place to implement a successful Design ideas, renderings and installed program. We will discuss what happens images will be presented. Both the Freestyle behind the scenes to implement and support 9000 floor unit and the new 7000 counter-top the program; how we have adapted to units were used on campus. feature changes as Tapingo evolves; and how Sponsored by: Port City Java successful this program has been. Sponsored by: Port City Java Concurrent Session E2 9am – 9:30am Coffee Break “Meet your New College Customer: how 9:30am – 9:45am Social, Financial and Lifestyle Trends Impact Oceanic hallway Collegiate retailing” Oceanic 5 Concurrent Session F1 Speakers: Estella McCollum – Senior Director 9:45am – 10:15am – indiCo “Beyond Sustainability: Kevin Leitner – CCr, Collegiate retail Green Thinking Goes Deep” Consultant - indiCo Oceanic 3 Session Description: There’s no such thing as Speaker(s): Rich Steele – Senior Director, a “typical” college student anymore; fast- Auxiliary Services – Georgia Tech changing social, technological, and economic Session Description: In preparation for a realities have created a unique, new college large dining project on campus, a full day consumer. We will present proprietary charrette was held with over 60 participants research that identifies the new to envision the range of sustainability ideas demographics, buying patterns, habits and to pursue. This session will focus on the preferences, and how they apply to course outcomes of the idea generation and present materials acquisition.

NACAS SOUTh ANNUAL CONFErENCE | 11 the actual design and funding impact on the Business Meeting Lunch project. 11:30am – 1pm Sponsored by: Dunkin’ Brands Southern I Sponsored by: Chartwells higher Education Concurrent Session F2 *If you are planning to attend Tuesday 9:45am – 10:15am evening’s activities, you need to attend this “Improving Learning Outcomes and Student lunch in order to receive your admission retention – The major role your campus store credentials. plays in the success of your institution!” Oceanic 5 Concurrent Session G1 Speaker(s): Mark Pallmore – Vice President 1:15pm – 2pm Strategic Services – Nebraska Book Company “Creating a Profitable On-Campus retail Mail Carolina Amero – AVP Auxiliary & and Copy Center” Administrative Services – Clayton State Oceanic 3 University Speaker(s): Stephen Gibson – Operations Session Description: Today’s colleges and Manager – Florida International University universities may not be aware of the impact Felecia Townsend – Director, Business their campus store has on student success. Services – Florida International University During this interactive session attendees will Renaud Rodrigue – Vice President, higher see how using a suite of managed services Education – ricoh USA, Inc. can enhance your campus course material Session Description: Many campuses see sales leading to improved learning outcomes production print centers as a loss. By and increased student retention rates. rebranding the centers and combining Sponsored by: Dunkin’ Brands student and retail printing under one umbrella, you can create a profitable revenue Concurrent Session F3 stream and enhance your community’s on- 9:45am – 10:15am campus experiences. In this session, learn “Give Your Career a Boost!” how Florida International University (FIU) Oceanic 7 revamped its business centers to make them Speaker(s): Victoria Fowler – Director of more efficient and inviting with increased Marketing and Publications – Georgia offerings, multiple payment solutions and College copy features like mobile, USB and cloud, Special Guests from the NACAS South which have increased revenue by 34%. Board of Directors Sponsored by: The Den by Denny’s Session Description: have you ever wondered how to get involved more with Concurrent Session G2 NACAS South and NACAS? You might have 1:15pm – 2pm filled out a volunteer form before, but what is “Improving our Social Media Together” really involved with some of our volunteer Oceanic 5 opportunities? Join a few of our board Speaker(s): Adam O’Donnell – Co-Founder – members as we explain what some of our Buzz.report duties are, share how we got involved in John Roberts – Co-Founder – Buzz.report NACAS, and help answer your questions and Cindy McClanahan – Director of Marketing identify the best ways for you to become and Communications, Georgia College more involved. Session Description: The Auxiliary Services Sponsored by: Dunkin’ Brands industry is sitting on a gold mine of marketing data available through social NACAS Town Hall media and other online platforms where 10:30am – 11:15am students communicate. At the same time, the Oceanic 3 sheer volume of data that students upload Sponsored by: Steak ’n Shake and post to the Internet on a daily basis has created new challenges.

hear how colleges and university auxiliaries across the nation are rising to meet the challenge and laying a new foundation for

NACAS SOUTh ANNUAL CONFErENCE | 12 the decade ahead. In this session, you will Concurrent Session H2 learn about industry-wide best practices and 2:15pm – 3pm a preview of trends on the horizon over the “Auxiliaries and Financial Support” next two years. Oceanic 5 Sponsored by: The Den by Denny’s Speaker(s): Sean P. Duggan – Managing Director, University Student housing – Texas Concurrent Session G3 Tech University 1:15pm – 2pm Kent Meredith – Texas Tech University “Scheduling Your Transportation Program” Session Description: how much should Oceanic 7 auxiliary services give back to the university Speaker(s): Millie Dempsey - Operations in financial support? how do we balance the Manager, Parking and Transportation – services we provide to our customers while Georgia College maintaining infrastructure and moving the Ryan Greene - Senior Manager, Parking and needs of the university forward? how much Transportation - Georgia College of the rates we charge go to this additional Session Description: This session will financial support? We want to discuss these concentrate on how Georgia College has and other financial issues auxiliaries face in overcome a challenge of a growing supporting their institution while also transportation program over the past six maintaining a good business model and fair years by integrating a new system created by pricing/fees for students. Caspio. The session will incorporate the Sponsored by: Cinnabon changes that have occurred, such as fleet growth, trip growth, as well as our rental car Concurrent Session H3 usage growth. We will discuss the system we 2:15pm – 3pm have customized to our needs at Georgia “The Georgia Auxiliary results College through the external and internal Benchmarking Study” usage aspects. Oceanic 7 Sponsored by: The Den by Denny’s Speaker(s): David Mitchell – Columbus State University Concurrent Session H1 Session Description: The Benchmarking 2:15pm – 3pm session will review what the Auxiliary Services “happy. healthy. Safe. Providing Childcare as Council of Georgia has done to collect data a Campus Auxiliary Operation” on the results of each school’s bookstore, Oceanic 3 dining and vending, and how it can be used Speaker(s): Julie Elion – Assistant Director, to compare schools of all sizes for purposes Auxiliary Services – Georgia Tech of identifying where each school has Session Description: Consider the facts: strengths and possible areas for • retention of faculty and staff is critical to improvement. The presentation will also look the mission of every college and university; at some of the data itself so you can see how • Gen X’ers waited longer to have their your school compares. children, which means many of your Sponsored by: Cinnabon supervisors, managers, and campus administrators have preschoolers at home; Backstage at the Walt Disney World • Experts predict that the millennials will be Dolphin Resort – A Behind-the-Scenes putting family first; Presentation • And, the sandwich generation? 2:15pm – 3:15pm Fuhgettaboutit! room: America’s Seminar Speaker(s): Michelle Balaj – Meeting & Event Georgia Tech has two on-campus childcare Manager – Walt Disney World Dolphin resort operations. The first was an acquisition in Session Description: The 1509-room Walt need of major renovations while the second Disney World Dolphin opened in 1990 and is was built from scratch. Understand the operated by Starwood hotels and resorts as importance of this investment and how to a Walt Disney World resort property. ensure that your on-campus child care center Participants will learn about the backstage is both a coveted child care solution and a areas of the property and may hear from strategic financial asset. some of the 2,000 cast members that support Sponsored by: Cinnabon guest rooms, restaurants, retail outlets,

NACAS SOUTh ANNUAL CONFErENCE | 13 banquets, meetings and events. You will also Wednesday, April 20 discover what is required to successfully operate a complex, extremely busy resort Breakfast property. 8am – 9am Sponsored by: The Walt Disney World® Swan Southern I and Dolphin Sponsored by: Chick-Fil-A Organizational Culture in Action – an Closing General Session – Understanding Evening at EPCOT and Engaging with Today’s Campus 4 p.m. – 9 p.m. Customer *You must attend the Tuesday Business 9am – 10:30am Meeting Lunch to obtain your admission Southern I credentials. Speaker: Curt Holt – Strategy & Development: Foodservice & On Premise – Closing Dessert Reception The Coca-Cola Company 8:30pm – 9:30pm Session Description: Who is today’s College Terrace des Fleurs, France - EPCOT Student? *You must attend the Tuesday Business how do their behaviors impact food & Meeting Lunch to obtain your admission beverage trends? credentials. Only attendees with full What things can you do to meet these conference registrations and proper consumer needs ON campus? admission credentials will be permitted to enter the event. Whether you are the Outlet owner or a Sponsored by: Aramark company which has products or services in college outlets, we all have one common goal: Make Campus Outlets the preferred destination for Students! The College consumers of today are different than the students from over 5 years ago. So who is the NEW College consumer and how is their inﬂuence impacting the Food & Beverage industry? This session will provide an overview of Student trends and insights as well examples of how Coca-Cola and our customers are partnering to engage & convert the Campus Student into a loyal Campus Customer!

LEARNING OUTCOMES: 1) Overview of the latest Generational Trends and Insights 2) Understand how new generations are changing the Food & Beverage Landscape 3) Examples and Ideas to consider as you build Campus Customer Loyalty Sponsored by: The Coca-Cola Company and ricoh

NACAS SOUTh ANNUAL CONFErENCE | 14 Platinum Business Partners

Barnes & Noble College Barnes & Noble College is the unmatched provider of “what’s next” in campus retail and digital learning experiences. We operate nearly 700 of the ﬁnest campus stores in the country, delivering 4.6 million students and more than 250,000 faculty an experience driven by innovation, deep student and faculty insights, and advanced technologies. We transform campus stores into destinations that support the academic and social lives of all members of the college community with a focus on affordable course materials, must-have apparel, ground breaking technology, food and beverage options, and an overarching commitment to celebrating our campus partner’s brand.

Paula Eardley Vice President, Campus relations 19138 Cypress hill Way Gaithersburg, MD 20879 Phone: 917-838-7075 [email protected]

NACAS SOUTh ANNUAL CONFErENCE | 15 Platinum Business Partners

Enhance your students’ experience with a single, unified credential. Your focus is on your students. Most everything you do is for them. You’re concerned about their decision to enroll and you’re invested in their satisfaction and desire to stay. While your students’ daily activities are filled with excitement and learning, they’re also plagued by worries—acceptance into a major, personal safety, financial stability, and the need to cover the basics like food and housing—that potentially undermine the full enjoyment of their collegiate career. While you can’t control every aspect of their academic life, you can provide them conveniences and services that enhance and simplify their campus experience, which in turn increase their overall satisfaction.

Alleviate your students’ day-to-day stresses and inconveniences related to managing financial aid; making transactions for purchases, dining, and events; and staying safe on campus by providing a single, unified credential that not only improves your efficiency, but also makes student campus life more manageable, convenient, and safe.

Turn your students’ credential into a convenient purchasing tool and make student purchases quick and simple. Create a secure campus and be better equipped to prevent security breaches and respond to emergencies. Grant students easy online and mobile access to ﬁnancial aid funds, student payroll, and other credit balances quickly and securely.

Paige Didier regional Sales Executive [email protected]

Brian Farley regional Vice President [email protected]

NACAS SOUTh ANNUAL CONFErENCE | 16 Platinum Business Partners

The Coca-Cola Company is the world’s largest beverage company, refreshing consumers with more than 500 sparkling and still brands. Led by Coca-Cola, the world’s most valuable brand, our Company’s portfolio features 20 billion dollar brands including Diet Coke, Fanta, Sprite, Coca-Cola Zero, vitaminwater, Powerade, Minute Maid, Simply, Georgia and Del Valle. Globally, we are the No. 1 provider of sparkling beverages, ready-to-drink coffees, and juices and juice drinks. Through the world’s largest beverage and distribution system, consumers in more than 200 countries enjoy our beverages at a rate of 1.9 billion servings a day. With an enduring commitment to building sustainable communities, our Company is focused on initiatives that reduce our environmental footprint, support active and healthy living and enhancing the economic development of the communities where we operate. A clear leader on America’s college and university campuses, Coca- Cola maintains brand availability at 74% of the Top 100 colleges and marketing rights at 64% of them. We are proud to support NACAS!

The Coca-Cola Company Larry Alberts regional Marketing Asset Manager 14185 Dallas Parkway Suite 1400 Dallas, TX 75254 Phone: 972-383-5558

NACAS SOUTh ANNUAL CONFErENCE | 17 Platinum Business Partners

Ricoh Universities and colleges rely on the efficient exchange of information for education, collaboration, and financial stability. however, disparate technologies and manual processes can create information silos which slow the delivery of vital information and add unnecessary expense to educational and administrative workflows. Furthermore, outdates equipment and procedures can waste power, ink, and paper, putting a strain on your budget and the environment. ricoh solutions for higher education are designed specifically for universities and colleges to help: • Improve operational processes and workflow efficiency • Share electronic records and remotely access files across the enterprise • Improve student records data capture and security • Enhance campus print and mail services • reduce instructional delivery costs • Decrease operational expenses and increase revenues • reduce power consumption, paper use, and waste

Renaud Rodrigue Vice President, higher Education rICOh AMErICAS COrPOrATION 500 Carr road, Suite 100 Wilmington, DE 19809 Phone: 301-440-7612 [email protected]

NACAS SOUTh ANNUAL CONFErENCE | 18 Our Featured Speakers:

Carmen Garcia joined Disney Institute in February 2001 and facilitates business programs and team building activities in both English and Spanish. In 2007, Carmen was selected as a Traditions facilitator at Disney University in addition to her role with Disney Institute. Carmen also led the Disney Leadership Excellence program to help high school youth develop leadership skills. In 2009, Carmen served in attractions and operations as guest service manager (GSM) in Fantasyland and in 2011 she transitioned to GSM at the Whispering Canyon Cafe in one of Walt Disney World’s premier resorts: The Wildernesś Lodge.

Prior to joining The Walt Disney Company, Carmen held positions with the Internal revenue Service and the Agency for International Development at the American Embassy in Panama. In 1992, Carmen became a teacher for the Department of Defense Dependant Schools. Inspiring her students to give their best, she taught English and science in Germany, and developed and used immersive techniques to teach English at Kokukoen Community College in Tokorozawa, Japan.

In addition to her international government experience, Carmen also worked for a major telecommunications company as a bilingual sales trainer and spent time at an engineering and research company, working with U.S. military and other high- proﬁle clients in order to design training speciﬁc to their individual needs.

Carmen holds a Bachelor of Arts degree in English from the University of Maryland, and a Master’s degree in Education in Interdisciplinary Studies, Curriculum and Instruction from National Louis University. She earned her Certiﬁed Professional in Learning and Performance (CPLP) certiﬁcation from the American Society for Training and Development in 2013.

NACAS SOUTh ANNUAL CONFErENCE | 19 Larry Alberts is the region Asset Manager for Coca- Cola North America’s Central region based in Dallas, Texas. In this capacity, Larry oversees and inﬂuences the development, implementation and evaluation of key recruitment and customer development assets. his primary focus is colleges and universities, pro- sports teams and large region assets such as theme parks and waterparks. Larry is responsible for the end- to-end negotiation process for sponsorship renewals and key acquisitions, leading cross-functional teams including Sales, Finance, Business Affairs and Legal. Larry also works directly with the local Sales and Marketing teams activating various platforms to build his customer’s brand and business.

Over his 28 year career with The Coca-Cola Company, Larry has served in a variety of leadership roles including Director of Sales, Supermarkets and Convenience retailers, Director of Sales Operations (The Minute Maid Group), Brand Operations Manager for Still Brands, and Director of Corporate Customers for two of the company’s top 10 accounts, where he provided strategic and tactical leadership for managers in sales, category management, logistics and ﬁnance. Larry was also the recipient of the National District Manager of the Year - Key Club Award, for Outstanding Sales Performance, Exemplary Leadership and Signiﬁcant Personal Contribution.

Larry began his food and beverage career with Procter & Gamble, initially in beverage sales, progressing to key account management and team leadership roles.

Larry is a graduate of Old Dominion University in Norfolk, Virginia. he lives in Allen, Texas with his wife and has two children residing in houston.

NACAS SOUTh ANNUAL CONFErENCE | 20 Anthony “Tony” Porcellini, oversees a $100-million, 17-restaurant and bars comprised of noted dining venues such as celebrity chef Todd English’s bluezoo and Don Shula’s Steak house. he also directs an extensive catering and banquets operation that conducts 1.5 million banquet covers each year for the 2,265-room resort property.

An industry veteran with more than 20 years of experience, Porcellini is credited with reinventing the entire food and beverage operation at the resort, making it a leader in the meetings industry and a highly regarded consumer dining venue. Under his leadership, the resort’s restaurant offerings were elevated to include upscale dining and led the way for ﬁne dining in Orlando.

Porcellini joined the then-Walt Disney World Swan resort in 1989 as manager of restaurants. In 1996, he took a position as restaurant operations manager at Marriott’s Orlando World Center. he returned to the newly merged Walt Disney World Swan and Dolphin resort in 1998 as assistant director of food and beverage. In 2004, he was promoted to director of food and beverage.

Porcellini graduated from Johnson & Wales College in 1988 with a degree in hotel and restaurant management. he began his career as a manager trainee and assistant restaurant manager the same year at The Westin hotel in Stamford, Conn.

NACAS SOUTh ANNUAL CONFErENCE | 21 Ken Schroeder is currently the Senior National Account Manager for The Walt Disney Company national account for Coca-Cola North America. In this role, Ken is responsible for the overall management of sales, distribution, operations and in park marketing for Disney Parks, resorts, Disney Cruise Line, Disney Vacation Club and Disney Theaters. Ken works directly with the Disney Food & Beverage team, Disney Sourcing & Procurement and Corporate Alliances to meet the beverage needs of over 68 million guests who visit Disney properties in the U.S. each year.

Ken is enjoying his 17th year at The Coca-Cola Company. Prior to managing the national Disney account, Ken was Director, New Business Development leading new product innovation for a large global customer. Ken has also served as Director, Customer Marketing responsible for leading the execution and implementation of U.S. consumer and customer marketing strategies. Ken led a team of ﬁeld customer marketing managers and headquarters associates to focus on implementation of national programs including national agency management.

Prior to joining the Company, Ken held marketing and sales positions with hallmark Cards, Macy’s and the global non-proﬁt aid agency UNICEF.

Ken is a graduate of Indiana University, Bloomington. Ken lives in Atlanta, GA with his wife and three children.

NACAS SOUTh ANNUAL CONFErENCE | 22 Carl Spencer is a seasoned food and beverage services professional with more than 17 years of experience in the industry. Currently the District Manager for SodexoMAGIC at Walt Disney World in Orlando, Florida, Carl is a collaborative, results- oriented leader who is passionate about operational excellence, employee development, and customer satisfaction. his extensive background includes overseeing concessions and catering services at the University of Michigan’s (Ann Arbor) athletic venues and resident dining, retail, and catering services at the University of Pittsburgh. As a multi-service operational expert, Carl has helped shape food, beverage and facility management operations in professional sporting venues, at colleges and universities, and now at the place where “dreams come true.”

Carl holds a bachelor’s degree in business administration from Southern Arkansas University. he is OShA certiﬁed and currently is a member of the Orlando Chamber of Commerce and University Event Planners.

Curt Holt is a Consumer Marketing Professional with 16 years of experience developing marketing strategies, creating winning business plans, and commercializing consumer programs that engage and excite consumers and customers! A native of Georgia and a graduate of Georgia Southern University, he began his career with Coca-Cola in 2004. Curt is currently a National Director of Channel Strategy & Development within the United States focused on Foodservice & On-Premise channels, which includes Primary & Secondary Schools and College & Universities.

NACAS SOUTh ANNUAL CONFErENCE | 23 Gold Business Partners

Caldwell & Gregory Caldwell & Gregory (an authorized DOE Energy Star partner) is a student-focused laundry service provider, representing both Maytag and Speed Queen energy- efﬁcient commercial laundry equipment. We provide our 200+ campus partners… the ﬁnest quality energy saving washers and dryers, fun and educational promotional opportunities, beautiful laundry rooms and state of the art technology- including debit & credit card systems and online monitoring.

Kristan Wun Mike Hatchell Senior Account Executive Senior Account Executive Phone: 800-927-9274 Phone: 336-688-1677 [email protected] [email protected]

CSC Service Works, Inc. With over one million machines in service, CSC ServiceWorks is the leading provider of multifamily residential and commercial laundry solutions, as well as tire inﬂation and vacuum vending services at convenience stores and gas stations alike nationwide. Our family of companies includes: Coinmach, Mac-Gray, Air Valet, Appliance Warehouse, ASI Campus Laundry Solutions, Super Laundry, Kwik Wash, SDi Laundry Solutions, AIr-serv and Sparkle Solutions. United, our companies are comprised of over 3,000 dedicated CSC ServiceWorks professionals throughout the United States, Canada and Europe.

Kathy Marshall Rhonda Myers 937-477-0984 407-474-4566 [email protected] [email protected]

NACAS SOUTh ANNUAL CONFErENCE | 24 Gold Business Partners

Chick-fil-A Chick-fil-A, the nation’s largest quick-service chicken restaurant chain with more than 1900 restaurants in 41 states, D.C. and Canada boasts a menu based on chicken products, natural ingredients and fresh side dishes. The menu includes the Chick-fil-A Chicken Sandwich, the Chick-fil-A Spicy Sandwich, Nuggets, Grilled Chicken Sandwich, and more. Known for its’ Craveable food, “rEMArK”able customer service and high quality people, Chick-fil-A serves students on over 240 college and university campuses.

Sean Warren Allen DuPont Sr. Manager-Licensing Sr. representative-Licensing Sean.Warren@chick-ﬁl-a.com Allen.dupont@chick-ﬁl-a.com Phone: 404-305-7595 Phone: 404-305-4687

Cinnabon Atlanta-based FOCUS Brands Inc. is not only the franchisor and operator of Cinnabon, but including over 4,500 ice cream shops, bakeries, restaurants, and cafés in the United States, the District of Columbia, Puerto rico, and 60 foreign countries but also under the brand names Carvel®, Schlotzsky’s®, Moe’s Southwest Grill®, Auntie Anne’s®, McAlister’s Deli®, and Seattle’s Best Coffee® on certain military bases and in certain international markets. Our vision is to be a leading developer of global multi-channel food service brands that leverages the core franchise business into multiple distribution channels, including licensing, consumer products, and ecommerce. We are excited to present the opportunities to have our Cinnabon licensed products available to students on campuses nationwide!

Julie Thomas Director of Sales, Global Channels Phone: 404-978-4475 [email protected] NACAS SOUTh ANNUAL CONFErENCE | 25 Gold Business Partners

The Den by Denny’s ThE MENU The Den by Denny’s. Come in and you’ll The menu is breakfast all-day, plus see that is not your dad’s diner. This is a burgers, burritos, salads – all made the place with a vibe. Where you step right way we eat today. Saucy, spicy, slightly up to the counter and order a hand- unruly, proudly old-schooley. (hand smashed burger. For breakfast. Or a mixed shakes, anyone?) This is “The Grand Slamwich. At midnight. This is the Den”. The next milestone in American local hang-out where friends meet up to dining from the people who invented chow down. Whenever. Whyever. The American dining. look is lounge. The feel is easy-chair communal comfort zone. Barry Wells Denny's Business Development (270) 792-8040 thedenbydennys.com

years of combined history, Dunkin’ Brands is home to two of the world’s most recognized and loved brands: Dunkin’ Donuts – the largest coffee and baked goods restaurant in the world, with loyal customers in 31 countries. Dunkin’ Brands Baskin-robbins – the largest and one of At Dunkin’ Brands, Inc. we like to say the most loved chains of ice cream that our “soul” purpose is to lead and specialty stores in the world. build great brands. For more than 50 years, we’ve been doing just that by Dunkin’ Brands leading the “Quick Quality” segment of Jan Lileck, the food and beverage industry. Dunkin’ National Accounts Sales Executive Brands goes beyond what people 130 royall Street, 3 East A expect from a traditional quick service Canton, MA 02021 experience to deliver best-in-class menu Cell: 717-433-3011 items to eat, drink, and enjoy. With [email protected] more than 14,800 points of distribution Dunkinbrands.com in 44 countries, and approximately 120

NACAS SOUTh ANNUAL CONFErENCE | 26 Gold Business Partners

Einstein Bros. Bagels Breakfast, Lunch, Anytime.

Einstein Bros Bagels is known for its award-winning bagels and Shmear varieties, made-to order breakfast and lunchtime sandwiches, gourmet, to-go coffee and specialty coffee drinks, hearty soups, fresh innovative salads, baked goods and decadent desserts. Einstein Bros. has secured its distinctive place among competitors in the fast casual bakery café category with innovative menu offerings. Moreover, the brand's trendy restaurant decor and contemporary atmosphere is designed to attract a loyal guest base that can feel at home while dining.

Gavin O’Connor Senior Director, Business Development Phone: 303-763-2033 [email protected] Einsteinnoah.com

First Transit • Expertise in bus and fuel selection With First Transit, you will have more than • Fixed pricing and capital 50 years of experience and professional skills • Safe, reliable transit services to put to work for your campus transportation As a leader in the passenger transportation service. First Transit has hands-on experience industry, First Transit has extensive with every facet of public transportation experience operating specialized commuter, options, maintenance and administration. fixed-route and circulating shuttles for Each and every day, First Transit’s Managers campuses across the country. We welcome deal with the complexities of operating in you to view additional details about our today’s challenging political, economic, social company and the services we offer at and operating environments. firsttransit.com. First Transit serves as a transportation partner, helping colleges and universities First Transit implement innovative, cost-effective campus Scott Conroy, Director of Operations transit operations, while delivering the First Transit Inc. highest in safety and quality standards. 600 Vine Street, Suite 1400 Your customized transportation service can Cincinnati, Oh 45202 include: Phone: 866-949-7624 • Technology advancements and green Scott.conroy@firstgroup.com initiatives

NACAS SOUTh ANNUAL CONFErENCE | 27 Gold Business Partners

National Association of College and goals. Stores/indiCo* NACS is a not-for-profit trade association indiCo is a subsidiary of the National representing the $10 billion campus retailing Association of College Stores (NACS) industry. NACS supports the health and dedicated to providing tools, resources, and vitality of more than 3,000 stores serving consulting services to help institutionally-run higher education campuses and K-12 schools campus stores enhance their financial in the U.S. and Canada. With robust performance and operational effectiveness. education and professional development indiCo provides valuable resources to help services, industry news, and strong administrators identify opportunities to government advocacy at state and Federal strengthen the campus store’s financial levels, NACS keeps administrators and viability, proprietary research to keep you auxiliary services well-informed and up-to- updated about key trends and critical date about business decisions affecting industry benchmarks, and solutions to campus communities and students' success. support improved textbook access and Share ideas, discover solutions for textbook affordability for your students. access and affordability, and develop Auxiliary professions turn to indiCo’s meaningful professional relationships to help customized consulting services for focused, support your entire campus community when effective retail solutions that enhance the you connect with NACS. store’s contribution to campus, as well as www.nacs.org/campussolutions tighten alignment with institutional branding ------

------est. 1995 | Wilmington, NC Port City Java knowledgeable and friendly Baristas. Port City Java has been waking up Other noteworthy menu items include Wilmington, NC since 1995. Since then, smoothies made with real frozen fruit the company has grown to serve 30 and milkshakes made with real ice locations as well as operate its own cream. Guests looking for a quick nosh bakery, coffee roastery and distribution can choose between a diverse center. Port City Java roasts all of its assortment of muffins, bagels, beans five days a week in Wilmington croissants, cookies and pastries all guaranteeing your coffee will be fresh prepared fresh daily. Cafés also serve a and flavorful. Cafes offer spacious dining selection of all-natural oatmeal, rooms, soft seating areas, breakfast sandwiches and breakfast complimentary Wi-Fi service and local wraps as well as made-to-order salads, artwork for guests to enjoy. wraps and sandwiches for lunch. Coffee lovers at Port City Java can choose between four different drip Steven Schnitzler, CEO brews or a variety of signature espresso [email protected] based beverages all hand crafted by Phone: 910-796-6646 x 321

NACAS SOUTh ANNUAL CONFErENCE | 28 Gold Business Partners

Steak ‘N Shake YOUNG ADULTS ArE OUr BEST STEAK ‘N ShAKE IS A CLASSIC CUSTOMErS. While our all-family heritage AMErICAN BrAND cuts across a wide demographic, the 18 – 24 featuring premium age group is our strongest demo. And some burgers and shakes. In are surprised to hear that well over half (53%) 1934, Steak ‘n Shake of our customers are female. Young adults pioneered the concept of come for the crave-able Steakburgers, the a “better burger” by hand- mouthwatering Milkshakes and the fun-loving crafting burgers made with atmosphere – not to mention the value! cuts of steak – the steakburger. Eighty years later, our industry-leading trafﬁc growth is STEAK N ShAKE UNDErSTANDS ThE attributable to our proven value strategy: CrITICAL NATUrE OF BETWEEN-CLASS premium burgers at great prices. rUSh PErIODS AND PrE-PAID MEAL PLANS for on-campus locations. We have STEAK N ShAKE hAS ArrIVED AS A TOP customized an on-campus menu that features ChOICE AMONG FrANChISE our most popular sandwiches in a meal-plan- OPPOrTUNITIES. From the moment we friendly format, along with a customized announced our franchise growth initiative in product delivery system and dedicated 2011, the Steak n Shake brand started training to get your students served at top building momentum as a leader among speed. franchised concepts. Last year we blew away the “better burger” ﬁeld with 24% year-over- Jim Gregory year growth in new franchise locations, and Steak ‘N Shake Enterprises ranked #3 overall among Nation’s restaurant Phone: 703-677-2100 News Top 100.

NACAS SOUTh ANNUAL CONFErENCE | 29 Silver Business Partners

AIMS/EDC AIMS with all the popular university systems, and The AIMS Parking Management system from EDC can also interface with in-house developed Corporation facilitates complete parking permit and programs. ticket management. Additional features support Appeals Management, Event Management, EDC has over twenty (20) years of experience Boot/Tow Management, and other functions of developing and supporting our parking typical parking services operations. management system. AIMS has evolved into an industry leading system, backed by service and All information pertaining to an account is displayed support that is second to none. We encourage you from a single screen, improving customer service to speak with any of our clients regarding their and employee efficiency. Customers can transact all experience. of their business through our powerful web portal. AIMS can be hosted by your institution, or EDC will Kevin Fisher provide hosting services if desired. Sales representative EDC Corporation AIMS includes two-way integration with your university systems. Integrations include student 236 Canyon Valley Dr. information and accounting, human resources, richardson, TX 75080 payroll, and financial accounting. Integrations may [email protected] be via file transfers, or real-time. EDC has interfaced Phone: 315-727-3683

Argo Tea

Argo Tea is the category-defining operator of tea • Buffalo State cafés and one of the fastest growing tea brands in • Elon University the U.S. • Grand Valley State University We are passionate about bringing teas directly • Loyola University Chicago from growers around the world, and blending them • Northeastern University into unique and delicious signature beverages and • NYU teas. We are committed to sustainability by working • UAlbany with the best local and global tea, coffee, and food • UNC Asheville artisans, and by contributing back to our • William & Mary communities to promote a healthy lifestyle and the We also offer our most popular Signature Drinks conservation of natural resources. We are dedicated in ready-to-drink bottles, which are available to quality, combining all-natural, real ingredients through more than 17,000 premier retailers, and sharing a genuine customer experience "one including universities, hospitals, and retail and customer and one cup at a time.” hospitality companies in the U.S. and internationally. Since opening our first café in Chicago in 2003, In 2014, we broadened our consumer product Argo Tea has become a household name and a goods (CPG) offering by introducing unsweetened leading multi-channel branded tea and beverage ready-to-drink bottled teas and premium tea company. With 40 locations in the U.S. and Middle sachets. East, we serve over ten million cups of tea annually. Our Signature Drinks and SpecialTea foods offer Tae Kim tasty alternatives for a diversiTea of flavor and VP, Business Development dietary preferences. Argo Tea We currently have cafes and teaosks on 11 16 W. randolph Street university campuses, with more to come. Our Chicago, IL 60601 university partners include: Mobile: 310-871-4327 • American University [email protected] • Bentley University www.argotea.com NACAS SOUTh ANNUAL CONFErENCE | 30 Silver Business Partners

Au Bon Pain Au Bon Pain provides a delicious and healthful food experience with handcrafted sandwiches and salads, artisan breads and baked goods fresh-baked all-day, plus an array of signature soups and specialty coffee. Our Marketplace store design offers guests a fresh, made-to-order menu and a wide selection of Grab & Go options. Au Bon Pain guests are Active Lifestylers, health conscious, educated, and tech savvy. They demand customization, occasional quick-serve convenience, plus nutrition and ingredient transparency.

Steve Kibler VP real Estate Phone: 404-698-7536 [email protected]

Buzz.Report Buzz.report helps universities discover and handle student feedback. With so many feedback sources out there today, it can be tough to gather everything and make sure issues are resolved. Buzz.report solves this problem by aggregating all of your feedback into one easy-to-use dashboard. Our system scours social media platforms, monitors your online accounts, and tracks relevant keywords across the internet at large. Our goal is to make you life easier!

John Roberts Adam O’Donnell Co-Founder & President Co-Founder & CEO Phone: 919-977-6213 Phone: 919-977-6213 [email protected] [email protected] http://buzz.report

NACAS SOUTh ANNUAL CONFErENCE | 31 Silver Business Partners

Caribou Coffee here at Caribou Coffee, we believe this to be true: that if passion, hard work and excellence go into an endeavor, the outcome will be a quality experience, and therefore rewarding.

Caribou Coffee is the second largest company-operated premium coffeehouse in the United States with more than 273* company owned stores and 127* domestic license locations in 18* states and 203* international franchise stores in 10* countries.

*As of May 2015 cariboucoffee.com

Custom Sales & Service something our customers are always Custom Mobile Food Equipment has ecstatic about. been building mobile food equipment We manufacture a large variety of since 1954, we are the largest as well mobile food units including food trucks, as the oldest and after all these years, carts, food trailers, kioks, concession we can deﬁnitely say we know what we trailers, mobile kitchens, catering trucks, are doing. At Custom, we value our scooters, hot & cold delivery vehicles work and trust our craftsmanship so and more! much that we offer our customers, We are your one-stop-shop from start the industry’s best warranty. By always to ﬁnish we design, build and create doing the right thing, we believe we’ve quality products, you won’t get set ourselves apart from competitors. As anywhere else. a family-owned business, we’ve passed Custom Mobile Food Equipment can our values from generation to turn generation and maintained our quality, custommobilefoodequipment.com your customization and ability to build own business into a reality.

NACAS SOUTh ANNUAL CONFErENCE | 32 Silver Business Partners

DoubleMap DoubleMap provides a comprehensive suite of intelligent transportation solutions for municipal transit fleets, university systems, corporations, hospitals, and airports. Each product has unprecedented integration within the DoubleMap ecosystem, so administrators can effectively manage their fleet from a unified location in real-time.

doublemap.com

eCampus Virtual Bookstores eCampus Virtual Bookstores offers a simple and effective opportunity to eliminate the costs and responsibility of operating a textbook department. We offer a customized online bookstore for your students with many purchasing options, while offering your institution a hassle-free revenue stream. Our focus is best-in-class customer service while tailoring each of our online stores to the particular college or university needs. We are a complete partner bookstore solution.

Erica Ethington Director of Operations [email protected] Phone: 859-514-6865

Michele Terry National Sales Director [email protected] Phone: 859-514-6806

NACAS SOUTh ANNUAL CONFErENCE | 33 Silver Business Partners

Erbert and Gerbert’s Erbert & Gerbert’s Sandwich Shop offers menu of gourmet sandwiches, private-recipe soups, and delicious deli-sides such as our very own branded chips and cookies. Unique sauces such as Peppadew Mustard, Cranberry Wasabi, and Chipotle Barbecue make our product truly unique and flavorful. Vegetarian, gluten- free, grab n’ go, and breakfast items also available. Erbert & Gerbert’s offers quality ingredients, baking our bread fresh daily and ensuring our meats, cheeses, and veggies are prepped fresh according to the highest standards, yielding an affordable and delicious product. In addition, we provide systems, training, marketing, and on-going support to ensure your Erbert & Gerbert’s run efficiently and profitably.

Jeremy Mittlestadt Director of New Store Development 5828 Arndt rd. Eau Clarie, WI 54701 Phone: 715-833-1375 ext. 110 ErbertAndGerberts.com

Follett Higher Education Group Since 1873, Follett has served as the trusted partner in education for students and educators at all levels of learning. Today, Follett delivers print and digital learning materials, retail services, library resources and school management systems on more than 900 college campuses and across 80,000 elementary and high schools. headquartered in Westchester, Illinois, Follett is a $2.7 billion privately-held company.

Jerry Sullivan Follett 1 Westbrook Corporate Center Suite 200 Westchester, IL 60154 Phone: 708-884-0000 Email: [email protected] www.follett.com

NACAS SOUTh ANNUAL CONFErENCE | 34 Silver Business Partners

Freshens fast casual concept focused on globally Freshëns is a leader in the non- inspired rice bowls and burritos with traditional food industry with two bold and authentic flavor profiles and innovative concepts – Freshëns Fresh focused on customization and speed of Food Studio and Burritobowl. Freshëns service. Learn more by visiting our Fresh Food Studio is a healthy, fast website: www.freshens.com or casual concept inspired by fresh www.burritobowl.com or contact us ingredients and prepared to order directly at: 800-633-4519 ext. 237. items. The menu features hand-crafted crepes, fresh tossed salads served in a Jennifer St. Denis crispy crepe shell, globally inspired rice Director of Project Management bowls, artisan flatbreads, and fresh 678-627-5406 blended smoothies. Burritobowl, is a [email protected]

The Gotcha Group

The Gotcha Group’s mission is simple. We create cutting edge mediums that allow brands to reach the 18-24 demographic while providing free, fun, eco-friendly modes of transportation to college students.

This demographic accounts for over $200 billion in spending and we believe that the best way to connect with them is to have your brand provide a much needed service directly on campus. Gotcha can customize a campaign for your brand utilizing our 100% electric free ride service, Gotcha ride and the ﬁrst free, collegiate bike share program, Gotcha Bike.

thegotchagroup.com

NACAS SOUTh ANNUAL CONFErENCE | 35 Silver Business Partners

Groome Transportation our services by consistently providing Groome Transportation ﬁrst began our customers with dependable quality providing transportation services in transportation services and solutions. richmond, VA in 1934. Today, we've logged well over 100 million miles on If you are looking for a family owned, our vehicles. Even though we've integrity driven partner to provide a expanded our services well beyond safe, efﬁcient, shuttle operation with Virginia, our business is still family consistent focus on customer service, owned and operated. We continue our then Groome Transportation is your mission that Groome Transportation will provider of choice. provide safe, personalized, quality turn- key shuttle service at a competitive rate. Paul Benigno With over 80 years of experience, Vice President Groome Transportation has been an Groome Transportation innovator in the ground transportation (228) 234-4085 industry. We have continued to attain [email protected] our selective growth rate and expand

portable salads. Today, Jack in the Box offers a selection of distinctive, innovative products targeted at the fast-food consumer, including hamburgers, specialty sandwiches, salads and real ice cream shakes.

Qdoba’s menu features Mexican-themed food items including burritos, tacos, salads, Jack in the Box/Qdoba and quesadillas. Guests can customize their Jack in the Box Inc., based in San Diego, is meals by adding 3-cheese queso, a restaurant company that operates and guacamole, and a variety of sauces and salsas franchises Jack in the Box® restaurants, one without paying an extra charge. All of the nation’s largest hamburger chains, with restaurants also offer chips and dips, and a more than 2,250 restaurants in 21 states and wide selection of soft drinks. on Guam, and Qdoba Mexican Eats®, a leader in fast-casual dining, with over 670 Qdoba Mexican Eats is currently on 18 restaurants in 47 states, the District of college campuses throughout the U.S. Columbia and Canada. Abigail E. Whetstone, CFE Jack in the Box pioneered a number of ﬁrsts Director of License Development in the quick-serve industry, including menu [email protected] items that are now staples on most fast-food [email protected] menu boards, like the breakfast sandwich and Phone: 720- 898-2308

NACAS SOUTh ANNUAL CONFErENCE | 36 Silver Business Partners

Jump Asian Express Jump Asian Express is a proven system that delivers consistent, made-from- scratch taste using simple product preparation methods designed for easy and quick execution. With our low-cost concept implementation and unrivaled brand support, the Jump System is the ideal choice for Institutions that want to provide a high quality Asian program for their customers.

Specialties: Signature Stir Fry Bar, Authentic & Consistent Asian Taste, healthy Options, Flexible Operating System, Brand Support, Jump 247 Intranet

Marc Butts Chief Operating Ofﬁcer [email protected] 614.529.7110

Le Duff North America fresh salads, hearty soups, and more; Le Duff North America is your source Brioche Dorée – Parisian Café Bakery, for authentic café bakery brands. With which is the original French bakery café, over 1,600 cafes, bakeries, and offering the premiere Parisian bakery restaurants worldwide – nearly 50 café experience; and la Madeleine – nontraditional locations, we have Country French Café, a French inspired signiﬁcant experience serving café preparing handcrafted, crave- demanding guests in demanding worthy food in a casual, French home environments. atmosphere where all are invited to relax Our brands include: Bruegger’s Bagels and be our guest in order to create – America’s Café Bakery, which offers special moments. the simple pleasure for a freshly baked bagel for people on the go, as well as a Stefanie Rakes variety of menu items that includes Director of Business Development fresh-baked breads, custom-roasted [email protected] coffee, breakfast sandwiches, garden-

NACAS SOUTh ANNUAL CONFErENCE | 37 Silver Business Partners

MBS Service Company MBS Direct, LLC. provides an online bookstore that is accurate, customizable to your needs and user-friendly. Through our virtual bookstore solution, students can order from a digital and print inventory that includes guaranteed buyback on popular titles, textbook rental options, a Marketplace solution and LMS integration. In addition to these options our customers can rely on prompt delivery and excellent service. MBS Direct also offers cutting-edge digital content to meet the demands of today’s tech-savvy students, and an industry-leading e-reader provided by VitalSource. With digital content options that are accessible both online and ofﬂine, learning becomes possible anytime, anywhere.

Aaron Beckmann regional Sales Consultant Phone: 573-303-4380 [email protected]

Metz Culinary Management service that exceeds the needs of our Metz Culinary Management was guests. established in 1994 as a custom dining Today, Metz Culinary Management is management service company- with a the #16 food service contract "guest ﬁrst" philosophy- for a variety of management company in the United marketing segments, including higher States as ranked by Food Management education, school services, healthcare Magazine. We partner with more than and corporate dining. Our commitment 200 accounts in 18 states. is to provide restaurant-inspired hospitality for each and every guest. By Jack Brill taking the time to learn the needs of Vice President Business Development those we serve, Metz Culinary [email protected] Management provides unsurpassed Cell: (941) 993-9370 Phone: (941) 554-4701

NACAS SOUTh ANNUAL CONFErENCE | 38 Silver Business Partners

National Bus vehicles can help reduce emissions on Sales & Leasing campus allowing everyone to breathe a National Bus little easier. Sales and Leasing The sale is only the beginning of the is one of relationship. With seven locations, one America’s largest of the industry’s largest inventories of bus distributors parts, and a team of trained technicians, with expertise in National is there when you need us. buses for route National Bus Sales and Leasing, Inc. application, parking shuttles, and special needs Drew Hawkins transportation. We offer alternative fuel 800 Pickens Drive Extension vehicles that help reduce costs and Marietta, GA 30062 dependence on fossil fuels. Phone: 800-282-7981 Technologies such as electric/diesel [email protected] hybrids, LPG, CNG and all electric nationalbusssales.com

Nebraska Book Company energy and experience to increase With a century of leadership in college proﬁts and strengthen your presence. As retail, Nebraska Book Company has your college bookstore partner, we will built a network, product lines and help you capitalize on the business you knowledge base needed to lead the currently have and provide new marketplace for another 100 years. Our solutions to help you grow. mission is to empower college bookstores to ensure they are staying We can help you tap into a ahead of trends and market comprehensive set of solutions: complexities. We know retail and your • Technology Insight & Support target market and are excited about • Inventory Ingenuity helping you meet the omni-channel • Customer Growth Intelligence needs of today’s college students. • Education Solutions Just as students, faculty and • Operational Expertise communities support your college, Learn more at www.nebook.com Nebraska Book Company is your biggest advocate. We are experts in Mark Palmore delivering everything your bookstore Vice President of Sales needs. We’re excited about bringing our [email protected]

NACAS SOUTh ANNUAL CONFErENCE | 39 Silver Business Partners

Palmer Hamilton Palmer hamilton provides smart, versatile and beautiful furnishing solutions to K- 12, higher education, libraries and commercial markets. We began manufacturing high quality cafeteria tables for schools more than 65 years ago and quickly became the industry leader in innovation, selection and service. Over the years, our product lines evolved to include mobile tables, wall pocket systems, outdoor furniture, food court furniture and décor—all designed to be as durable and safe as they are stylish and easy-to-use. Soon we made the natural transition to the higher education and commercial markets, bringing our expertise in creating exceptional dining and social environments to colleges, universities and commercial facilities. www.palmerhamilton.com

Panda Restaurant Group customers prefer the combination plate as it Panda Express® is provides the opportunity to select favorites, the most as well as try new entrees as they are recognized introduced to selections. Another favorite is Chinese food the Panda Bowl, which allows the customer restaurant to order one a la carte item with steamed rice company in the for a nominal price. world with For larger parties, customers can order more than Party Trays that serve 10 – 12 people. These 1,750 company party trays can be used at employee owned locations functions. in 46 states. Panda Initially, found only in Southern California, Express® employs Panda Express has established itself over 26,000 people nation-wide. For 42 nationally as the best operator of Chinese years, we have been committed to treating food served in a fast casual format. As a our customers to a great variety of ﬂavorful result, Panda Express has broadened its and delicious Chinese food. Our goal is to operations from Southern California to over bring our food to the places our customers 46 other states including Puerto rico, live, work and play. We seek to accomplish Canada, Guam and Mexico with plans for this through building freestanding locations, continued national expansion. Every year as well as operating in mall food courts, over 110 million people dine at Panda airports, casinos, and on university campuses. Express restaurants from coast-to-coast. Panda Express offers fast casual Chinese food at value prices. The customer can order Regan Jeric any entrée items “a la carte” in regular and 1683 Walnut Grove Avenue large sized containers or alternatively, the rosemead, CA 91770 customer can create their own combination [email protected] plate by selecting any number of a la carte Phone: 626-372-8519 items served with mixed vegetables, chow PandaExpress.com mien, fried rice or steamed rice. Many NACAS SOUTh ANNUAL CONFErENCE | 40 Silver Business Partners

Quality is at our core. It’s the foundation we started with, from the ﬁrst Papa John's pizza that was made in a broom closet in Jeffersonville, IN, to now more than 4,700 locations in 37 countries around the world.

Whether it's our signature sauce, toppings, our original fresh dough, or even the box itself, we invest in our ingredients to ensure that we always give you the ﬁnest quality pizza.

Papa John’s International For you, it’s not just a better pizza. It’s a family headquartered in Louisville, Kentucky, Papa gathering, memorable birthday, work celebration or simply a great meal. It’s our goal to make sure you John's International, Inc. (NASDAQ: PZZA) is the always have the best ingredients for every occasion. world's third-largest pizza delivery company. For 14 of the past 16 years, consumers have rated Papa We have an experienced non-traditional John's No. 1 in customer satisfaction among all development team, and a ﬂexible platform to meet national pizza chains in the American Customer the needs of the space while maintaining the Satisfaction Index (ACSI). outstanding service and product quality expectations of our consumers. Driven to be the best. Better Ingredients. Better Pizza. Ammy Harrison The secret to success is much like the secret to Director, Non-Traditional Development making a better pizza - the more you put into it, the Papa John's International, Inc more you get out of it. We’re as hungry for 2002 Papa John's Blvd., perfection today as we were when we ﬁrst opened Louisville, KY 40299 our doors more than 30 years ago. And we're driven [email protected] to be the best at making innovative new products Phone 502-261-4076 and recipes.

Passio Technologies, Inc. Passio Technologies develops and supports transit technology solutions for universities, municipalities, corporate campuses, residential communities, healthcare facilities, airports, and more. We provide on-board passenger counting and validation, GPS tracking, passenger and parker feedback tools, automated voice announcement systems, and a reporting suite. Our right-sized transit technology improves the rider’s experience, enhances operations, and increases managements’ visibility. This knowledge and research of bus transportation and parking systems originates from our consulting parent company, Solstice Transportation Group.

Mitch Skyer Passio Technologies, Inc. [email protected] Phone: 678-825-3456 x106 Phone Toll-Free: 1-800-520-0277 x106

NACAS SOUTh ANNUAL CONFErENCE | 41 Silver Business Partners

PepsiCo Foodservice PepsiCo is one of the leading food and beverage companies in the world with 22 brands that generate more than $1 billion each in estimated annual retail sales. PepsiCo products are enjoyed by consumers one billion times a day in more than 200 countries and territories around the world. PepsiCo offers a wide range of food and beverage products like Pepsi, Mt. Dew, Gatorade, Tropicana, Frito-Lay, Dorito’s, Quaker Oatmeal, and Sabra hummus to meet the varying needs of consumers.

Jason Gilbert Senior Manager – Education Pepsico Foodservice Phone: 614-850-0759 [email protected]

Planglow USA customize any product with your corporate colors to your exact brand requirement. Alternatively, if you Founded in the UK, Planglow has supported are looking for a complete brand overhaul or brand foodservice operators around the globe for more creation our specialist design agency Glo Creative is than 25 years. An established provider of branded also waiting to help. Whatever the requirements of to-go packaging and labels - including barcode your business, our dedicated sales force and labels, nutritional and allergen labels, we also offer customer development team can advise you on the unique, market-leading on demand label printing best products and services for your long term software - LabelLogic and NutriLogic- which are needs. made available at no extra cost to our clients. Our Planglow USA’s customer-base encompasses: aim is to support you in growing your foodservice education (colleges and universities); grocery; ski operation with enhanced product presentation: resorts; event and convention centers; lodging; increasing sales while improving both brand private clubs; bakery; catering; health care facilities; recognition and customer loyalty. senior living; restaurant and deli; airlines; speciality Choose from a wide range of sheet labels and distributers, US Military; vending and contract environmental to-go packaging options, including management; amusement parks; theme parks; sandwich wedge boxes and wrap packs, salad national parks; and zoos. boxes, lunch boxes, cookie bags, baguette bags, sandwich / pastry bags, catering boxes, catering Steve Olk trays, take away bags and cups. These can be Phone: 800-7444-0536 ext. 4 purchased in small quantities from our online store. [email protected] They can also be ordered through our headquarters planglow-usa.com in St. Paul, Minnesota from Planglow USA at 800- 774-0536. Our design team is available to

NACAS SOUTh ANNUAL CONFErENCE | 42 Silver Business Partners

PNC Bank services--many of which have been tailored PNC offers a wide range of services for all specifically for the middle market audience. our customers, from individuals and small And through PNC's investment bank, harris businesses, to corporations and government Williams, we offer one of the nation's largest entities. No matter how simple or and most successful M&A advisory teams complicated your needs, we're sure to have focused exclusively on the middle market. the products, knowledge and resources PNC is an industry leader in many other necessary for financial success. target markets as well. Our client list includes PNC competes to win in the middle more than two-thirds of the Fortune® 500 as market, where we are proud to be one of the well as thousands of real estate, utilities, leading credit providers to middle market healthcare, government, higher education companies across the country. PNC is in the and not-for-profit entities. All of these clients, top five syndicators of middle market loan including many of the nation's largest transactions for each of the last five years. competitors in their respective specialties, But credit is only part of the story. benefit from PNC's deep industry knowledge Underpinning our success at building deep and our sophisticated capital raising, treasury and lasting relationships with middle market management and capital markets clients is our breadth of capabilities-- capabilities. including extensive treasury management, capital markets and international banking pncbank.com

Premier, Inc. collaborate more easily and efﬁciently. Premier, Inc. (Nasdaq: PINC) is a Our goal is to improve our members’ healthcare performance improvement quality outcomes, while safely reducing alliance of approximately 3,600 U.S. costs. By engaging members and hospitals and 120,000 other providers. revealing new opportunities, we Our mission is simple: To improve the empower the alliance to improve the health of communities. performance of healthcare As an industry leader, the Premier organizations. alliance has created one of the most Named one of the World’s Most comprehensive databases of actionable Ethical Companies 8 years in a row, we data, best practices and cost reduction are well-equipped to transform the strategies. future of healthcare. Our award-winning and revolutionary technologies enable our members to premierinc.com

NACAS SOUTh ANNUAL CONFErENCE | 43 Silver Business Partners

S&D Coffee & Tea S&D Coffee & Tea is the nation’s largest custom roaster and the largest blender of iced tea for the foodservice industry. In continuous operation since 1927, the company serves over 90,000 customers through national distribution and direct store delivery. S&D has been distinguished for supplier excellence by many of the largest retailers and consumers of coffee and iced tea. In 2009, S&D added a state- of-the-art Liquid Extracts Division which extracts the ﬂavors of coffee, tea and botanicals for use in iced coffee, shakes, ice cream and frozen desserts, energy drinks and other packaged and dispensed products.

Jack Vanstory Sr. National Sales Manager sdcoffeetea.com

SCLogic Founded in 1996 SCLogic is a leading provider of innovative campus logistics software systems that leverage the latest barcode scanning, printing, mobile computing and wireless technologies. The company has thousands of enterprise, government and university users around the world. SCLogic, is headquartered in Annapolis, MD, with ofﬁces in New Jersey, Texas, Florida, Virginia, and California.

Kathy McLean Senior Territory Manager [email protected] Cell: 443-221-9054 Sclogic.com

NACAS SOUTh ANNUAL CONFErENCE | 44 Silver Business Partners

Seating Concepts Seating Concepts is an American based manufacturing company that specializes in providing high performance furniture to the food service industry. In addition to our quality products, we supply our customers with a turn-key service. We provide service in every stage of the project life cycle: site scope, ﬂoor plan development, interior design service, product development, manufacturing, logistics, installation and dedicated customer service. Whether you are in need a remodeled dining hall or new student union, Seating Concepts can give your space a fresh new look with high quality products. Our reputation is built on excellent craftsmanship, high quality products and superior customer service.

Katelin Bowling Segment Sales Manager [email protected] 779-279-3762

Sidewalk We believe college stores are central to learning on campus and the only entity that can save higher Education from spiraling content costs. Our radically useful content tool for faculty, students, stores, and campus leadership lowers the cost of content and fulﬁlls the spirit of hEOA. We invite you to be the hero, putting content into the hands of more students and increasing their likelihood of success.

Jeff Bischoff, VP Sales and Marketing [email protected]

Brad Smith, regional Director, South [email protected]

NACAS SOUTh ANNUAL CONFErENCE | 45 Silver Business Partners

Signature Announcements Signature Announcements is a 20+ year-old family owned and operated business dedicated to offering the highest quality products at affordable pricing. All of graduation announcements, stationery and diplomas frames are produced in our facility located in Clearwater FL. We offer a proﬁtable, easy solution for all of your bookstore graduation needs. Our new co-branded website and mailings have helped increase revenue across the board. Signature Announcements has been the leading company in the industry for innovation for many years. Visit our booth to see how we can increase revenue with our graduation products and your hottest store merchandise.

Beverly Constable VP of relationships 10855 US hwy 19 N. Clearwater, Fl. 33764 Phone: 727-647-7676 [email protected]

Starbucks stronger by embracing innovation and The Starbucks mission is to inspire meeting your students’ needs with a and nurture the human spirit – one range of tailored programs from the true person, one cup, and one coffee house experience to grab and go neighborhood at a time. convenience. With over 40 years of operational expertise and a track record of Let Starbucks Master Plan your Campus. delighting coffee lovers, Starbucks is the brand of choice for operators who want Nancy Becerra to provide a premium beverage [email protected] experience on their campus. Phone: 602-321-9094 Our business has evolved and grown

NACAS SOUTh ANNUAL CONFErENCE | 46 Silver Business Partners

The Solution Design Group revenueVision®, developed by The Solution Design Group, is a unique and robust solution to help consolidate and manage all aspects of Auxiliary Operations. Designed speciﬁcally for the higher education segment, revenueVision® helps operators spend less time gathering and more time proactively managing, through the seamless consolidation of all data and key trends. Unlike other “contract management “ solutions, revenueVision® helps manage the entire life cycle of the relationship, and not just the sourcing and selection process.

revenueVision = A Problem Solved for Auxiliary Operations One Source – for all contract, terms and documents Powerful Analytics – budget vs. actual, KPIs, key trends Key Milestones – dates, alerts and deliverables Validation and Veriﬁcation – to ensure accuracy Upload Capability – easily and accurately import from multiple solutions

Cloud Based…Easy to Use…Seamless and Quick Implementation…Affordable

[email protected] Phone: 407-382-1959

Tom Strange Lori Pierce President & CEO Director of Marketing & Sales [email protected] [email protected] Phone: 407-382-1959 x 102 Phone: 407-392-2362

Sushi with Gusto Sushi with Gusto partners with leading supermarkets, universities and hospitals to provide the freshest sushi to their customers. We offer an easy way to seamlessly integrate a sushi bar full of healthy and delicious Japanese cuisine in your facility. Our sushi bars offer a masterful variety of over 50 tasty items, party trays, side items and sauces, each incorporating our one-of-a-kind sushi recipe. Our sushi is made fresh daily on-site in your facility by our skilled sushi chefs. Our original menu provides a variety of selections in convenient carryout packages, making it well suited for customers who are on the go.

sushiwithgusto.com

NACAS SOUTh ANNUAL CONFErENCE | 47 Silver Business Partners

Tapingo free. The product learns your Tapingo helps restaurants reach more preferences and eliminates stress and daily customers through the latest wasted time. mobile and online food ordering Tapingo offers merchant partners solution. Customers can discover new simple infrastructure for order restaurants, order pick up or delivery, processing. It helps merchants gain new and pay directly from their smartphone customers, grow loyalty and usage or web browser. among existing customers, and cut Tapingo helps busy people get what costs. they need—where they need it and when they need it. Ben Anderson, CFP Tapingo's native mobile apps combine Director of Corporate Marketing a rich, intuitive browsing platform with Cell: 215-866-6489 local merchant partnerships. This lets [email protected] you buy things around you—from food tapingo.com to event tickets—instantly and hassle-

Timothy Haahs & Associates Timothy haahs & Associates, Inc. (Timhaahs) is a multi-disciplined engineering and architectural ﬁrm specializing in parking-related projects. For higher education, Timhaahs specializes in parking master planning and parking structure design throughout the South and Southeast. Since the Atlanta ofﬁce opened in 2007, Timhaahs has been privileged to work on over 20 campuses. Our wide variety of parking consulting services include: prime parking structure design, parking master planning, parking structure restoration engineering and parking structure development lease-leaseback).

Timothy haahs @ Associates Mike Martindill, Vice President/Managing Principal 12725 Morris road, Building 100, Suite 150 Alpharetta, GA 30004 Phone: 770-850-3065 [email protected] timhaahs.com

NACAS SOUTh ANNUAL CONFErENCE | 48 Silver Business Partners

Twisted Taco We have nine locations (four full service, two fast casual and three quick serve) in three states and Established in 2002, Twisted Taco is an American three university channel locations including Emory Mexican Cantina. however, we are unlike the run of University, University of Tennessee and Georgia the mill cantinas. Our innovative, energetic decor Institute of Technology. and unique food inspired us to refer to what we Proud NACAS South Business Partners. offer our guests as AmeriMex.™ As the name implies, we fuse new American and bold Mexican The Ultimate Tex-Mex Experience™ ﬂavors to form a one-of a kind “Twist” on Mexican Twisted Taco cuisine. We are obsessed with using only the Paul Gibbs freshest and best quality ingredients inspiring us to CFO specialize in made-to order California style burritos, Phone: (404) 271-5796 sizzling skillet fajitas, homemade salsas and of [email protected] course, our famous Twisted Tacos. Adding to our inventive menu, full service locations include a bar Ray Sieradzki with over 25 tequilas, 35 beers and 15 signature COO margaritas. Our modern, high energy, family- Phone: (678) 333-3267 friendly atmosphere is great for business meetings [email protected] and the perfect place for friends to meet. With multiple hD televisions, we also offer a sports bar component that creates a great environment to catch any sporting event.

WASH Multifamily Laundry Systems technology, found ways to modernize our Formerly known as Web Service Company, systems, make the work of our employees WASh Multifamily Laundry Systems has been in infinitely easier and ultimately improve even continuous operations since 1947. The company more on serving our customers’ needs. was founded as a young couple’s dream to In 2013, we acquired Coinamatic, Canada’s provide affordable laundry services to apartment largest provider of multifamily laundry services. dwellers in fast-growing, post-WWII Los This transaction brought together two industry Angeles. In 2011, Web Service Company leaders, making WASh the first multi-national became WASh Multifamily Laundry Systems. laundry company of its kind. Today, with 31 branch offices across the U.S. and Our team of more than 850 employees Canada, WASh has 70,000 locations, and more continues to uphold WASh’s outstanding than 5 million people do their laundry in a reputation for accountability, integrity and WASh laundry room every week. customer service. WASh has been named “Best Still a privately owned business, WASh Laundry Service Provider in the USA” by the embraces its Web Service Company-legacy as a readers of Apartment Finance Today in every family-friendly organization with a culture and national survey the publication has conducted. dedication to service excellence. however, we also set the pace with the changing times. washlaundry.com We’ve pioneered new advances in laundry room

NACAS SOUTh ANNUAL CONFErENCE | 49 Silver Business Partners

wēpa Bring w pa's innovative print solution to your campus! Ideal for higher education settings, wē pa provides cloud capabilities that allow documents to be sent directly from phones,ē tablets, and computers to w pa print stations located on campus and throughout the country. w pa is your on-the-goē print solution! ē wepanow.com

White Castle On the menu at White Castle, guests will ﬁnd hamburgers, cheeseburgers, chicken ring sandwiches, fries and beverages; breakfast features combinations of egg, bacon and sausage on a bun, hash browns, orange juice and coffee. The company is based in Columbus, Ohio. whitecastle.com

NACAS SOUTh ANNUAL CONFErENCE | 50 Silver Business Partners

Wing Zone 100 locations open across the U.S., Military Wing Zone was founded in 1991 at the Installations and International Markets University of Florida by Matt Friedman and including Panama, Colombia, Saudi Arabia, Adam Scott, who were Flavorholics that Singapore, Malaysia, honduras and the loved great wings and amazing ﬂavors. The United Arab Emirates. Since its inception 22 Wing Zone franchise was born in their years ago in the fraternity house kitchen, fraternity house kitchen and the concept Wing Zone has been turning college students started by delivering to fellow college into FLAVOrhOLICS one campus at a time. students. Wing Zone offers a full menu of fresh made-to-order fare that engages the Matt Friedman, CEO senses with Amazing Flavor! Only Wing Zone [email protected] Flavor FuZes its entire menu of wings, 404-875-5045 ext. 14 boneless and original, burgers, hand- breaded tenders, chicken sandwiches, and Natasha Borders, Director of Franchise more with award-winning ﬂavor and delivers Management it right to the customer’s door. After opening [email protected] several Wing Zone locations around college 404-875-5045 ext. 19 markets, Scott and Friedman began offering franchises in 2000. Wing Zone now has nearly wingzonefranchise.com

WTW Architects WTW Architects is a nationally recognized leader in providing innovative programming, planning, and architectural/engineering services to colleges and universities. WTW has applied its expertise in the design of a wide range of educational, research, and quality of life facilities guiding over 100 public and private institutions across the country to realize their fullest potential. Facilities have included academic and recreation facilities, student centers, science and research buildings, libraries, student residences, and performance venues. WTW guides its clients through a highly interactive process, exploring innovative design options addressing their particular set of goals and issues. Unique design solutions not only support the institution’s programmatic needs, but also create inviting and visually engaging environments that often become iconic expressions of the university. As a fundamental value, WTW encourages our clients to employ sustainable strategies in the design, construction, and operation of all projects.

WTW Architects Douglas L Shuck, AIA Timber Court [email protected] 127 Anderson Street Pittsburgh, PA 15212-5801 Tom Wiley, AIA Phone: 412-321-0550 [email protected] wtwarchitects.com

NACAS SOUTh ANNUAL CONFErENCE | 51 Silver Business Partners

ZAYA The Mediterranean Grill ZAYA "The Mediterranean Grill" is a Quick Service restaurant serving Mediterranean/Middle eastern cuisine. With its emphasis on fresh vegetables and meats and the use of garlic, olive oil, lemon juice, exotic spices and herbs has proven to be a tasty and healthy Alternative to fast food. Its fast and convenient, with a “ChOOSE YOUr OWN SYSTEM” that offers unlimited selections that promotes repeat guests. ZAYA serves a great variety of Proteins, Gluten Free and Vegan/vegetarian options.

Tarek Tay 3 of a Kind restaurant Group 104 Metairie heights Avenue Metairie, LA 70001 Phone: 504-835-8331 zayarestaurant.com

ZipCar including those that rely on public transportation, who seek the convenience and flexibility that the Zipcar is the world leader in providing 'wheels bus and train can’t always provide, as well as car when you want them' -- a revolutionary mobility lovers who seek the freedom and joy of driving, but service that gives members on demand access to a want to avoid the cost and hassle of owning a car in variety of cars in cities, campuses and airports, by the city or on campus the hour or day. Zipcar helps consumers, businesses · Zipcar offers members a fleet of vehicles with over and governments save money and hassle, while 50 different makes and models, including: hybrids, helping make cities better places to live through SUVs, pickup trucks, luxury vehicles, minivans, and smart and efficient transportation. Zipcar is a cargo v subsidiary of Avis Budget Group, Inc. (Nasdaq: · Membership for students is $15 and rates start at CAr), a leading global provider of vehicle rental just $7.50 hour making Zipcar a cost-effective services. alternative to car ownership. Zipcar offers what is zipcar? membership to students 18+ on select campuses · Zipcar provides over 950,000 members on- and demand access to more than 12,000 vehicles in · Zipcar takes care of gas, insurance, maintenance, urban areas on college campuses and at airports and a dedicated parking spot. All reservations across the United States, Canada, the United include 180 miles of driving per day. Kingdom, Spain, Austria, France, Germany Naimah Dye and Turkey. Account Executive, University · Zipcar operates in over 30 major metro markets, 400 W. Peachtree St. NW at over 525 college campuses, and on over 50 Suite 6, Atlanta, GA 30308 airports Phone: 470-588-7952 · Zipcar fills a vital need for many types of people zipcar.com

NACAS SOUTh ANNUAL CONFErENCE | 52 Apply soon for the CASP Candidate Program! have you ever thought about becoming a Certiﬁed Auxiliary Services Professional (CASP)? Or are you currently a CASP and are you considering renewing your CASP designation? You could be one of our next CASP Candidates!

NACAS South is looking for three highly-motivated individuals to become our CASP Candidates for the year. If selected, NACAS South will pay for you to take (or re-take for re-certiﬁcation) the CASP exam at the national conference in October in Indianapolis, Illinois. Upon successful completion and passing of the exam, NACAS South will provide you with complimentary registration to the 2017 NACAS South Annual Conference in New Orleans where we will celebrate your achievement. We believe in you and want to support our members in their professional development efforts.

To apply for consideration to become a CASP Candidate and for more details, please visit the awards section of nacas.org/south.

NACAS SOUTh ANNUAL CONFErENCE | 53 Notes

NACAS SOUTh ANNUAL CONFErENCE | 54 NACAS SOUTh ANNUAL CONFErENCE | 55 Save the Date!

2017 NACAS South Annual Conference April 23-27, 2017

Sheraton New Orleans New Orleans, Louisiana

Registration Opens January 9, 2017