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Walt Disney World Guidebook for Guests with Disabilities

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Walt Disney World Guidebook for Guests with Disabilities GUIDE FOR TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY MOBILITY VISUAL HEARING GUESTS WITH Disabilities Disabilities Disabilities ® Courtesy Wheelchairs Complimentary Accessible Transportation Following Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Disney FASTPASS Service Look for this symbol on the map Assistive Listening Utilizes Disney’s Handheld wheelchairs are available for travel to and from the options are available for Guests in DISABILITIES Available for Rent available for rent at any of the four Parks. Available to provide an overview of the Theme Park. Device to amplify sound through headphones or induction accessible parking lot and the nearest wheelchair wheelchairs or ECVs: on a first-come, first-served basis and may not be Spend less time waiting in line. or Deposit Audio Description Utilizes Disney’s Handheld neck loop at specific attractions. rental location. These courtesy blue wheelchairs are Watercraft access varies depending on the transferred from Park to Park. not permitted for use inside the Theme Parks. Device to provide supplemental audio information Handheld Captioning Utilizes Disney’s Handheld type of watercraft and existing Park Hopping Options and narration at specific attractions and outdoor Device to display text at select attractions. Companion Restrooms Companion-assisted condition. If you plan to visit more than one Park on the same locations via an interactive audio menu. Video Captioning Caption-ready monitors designated 2:00-3:00 restroom facilities are available in addition to Buses can accommodate various types day, retain your deposit ticket from the first Park. You facilities designed for access by Guests with with a “CC” symbol can be activated by remote control built of wheelchairs and ECVs. The will be able to obtain a replacement wheelchair or into Disney’s Handheld Device. mobility disabilities. These restrooms are located at: standard lift size is 30" x 48". ECV the same day, if available, at the next Park with • Transportation and Ticket Center, East Gate The wheelchair or ECV must no additional charge. Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. Lower level of Cinderella’s Royal Table ticket goes in receipt comes out time to ride • fit the lift without being forced Pirates of the Caribbean, Adventureland • sMickey’s Gift Station at the Transportation and Guest Relations See map inside for location Guest Relations See map inside for location Insert Park ticket into Get FASTPASS ticket with Come back during designated Splash Mountain, Frontierland and be securely fastened in the FANTASY REIGNS Rental Locations FASTPASS kiosk. designated return time. return time and hop on with little • Ticket Center (limited quantities and no ECVs) Near Pinocchio Village Haus, Fantasyland restraints. We recommend that or no wait. • sWheelchair Rental Shop inside Main Entrance • Next to Gaston’s Tavern, Fantasyland Guests using ECVs transfer to a Guests with mobility- or queue-related assistance needs are • Near Casey Jr. Splash ‘N’ Soak Station, bus seat while onboard. Let the Memories Begin encouraged to use the Disney FASTPASS® Service wherever possible. Fantasyland Monorail system can be accessed Complimentary Wheelchair Replacement Locations Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type • Space Mountain, Tomorrowland by elevators and/or ramps, Amenities and s#ASTLE#OUTUREINFantasyland® Braille overlay and raised graphics to highlight key attractions, utilizing LED display to project desired captions at Ticket & Transportation Services for use sFrontierland® Trading Post landmarks and attractions. Located in the Guest onto a panel positioned in front of you. See a Cast Member Auxiliary Entrance Limitations Some attractions ® at the attraction for assistance. Transportation Readmission Policy If you leave the Park and Center, Epcot®, Disney’s Grand at the Park sBuzz Lightyear’s Space Ranger Spin Relations Lobby and near the Guest Information have auxiliary entrances for Guests in wheelchairs Board on Main Street, U.S.A. e FERRY BOATS go to the Transportation plan to return today, you must present your valid or with service animals. These entrances are not Floridian Resort & Spa, Disney’s Companion Restrooms Written Aids Packets containing dialogue, narrations, and Ticket Center. ticket or Resort ID with ticket entitlement and intended to bypass waiting lines. Guests with Polynesian Resort and Disney’s See map inside for locations indicated with flashlights, pen and paper are available at or near performance e MONORAILS go to Disney’s utilize the Ticket Tag system. disabilities and up to five members of their party Contemporary Resort. areas or entrances for most shows and attractions. Contemporary Resort, Disney’s Area Closings Area and walkways surrounding may enter through these entrances. The rest of the Dining and Shopping Locations Some Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified Polynesian Resort, Disney’s Grand party should use the standard queue. More Options Cinderella Castle may close periodically for counter-service locations and merchandise Limited number available on a first-come, first-served and options, please call 407-824-4321 or visit with the appropriate language pin on their nametag. Floridian Resort & Spa, and to the fireworks preparation. basis at the rental locations. Guest Relations. Transportation and Ticket Center. Viewing Areas Parade routes and some show may have narrow queues formed by Sign Language Interpretation Available at Magic e BOAT LAUNCHES go to Disney’s Shopping Shop early and take advantage of areas have designated viewing areas for Guests railings that may be difficult for Guests Must be 18 years of age or older to rent ECVs. Kingdom® Park on Mondays and Thursdays. Schedules are Polynesian Resort, Disney’s Grand complimentary package delivery. You can pick with disabilities. These areas are filled on a first- using wheelchairs. At these locations, we available at Guest Relations that list specific interpreted up your package at the Main Street Chamber of come, first-served basis. Plan to arrive early, as suggest that a member of your party order NO RESERVATIONS ACCEPTED. Available on a same- show times for all Walt Disney World Theme Parks. Floridian Resort & Spa, Disney’s day basis and may only be used in the Park where Commerce next to City Hall, three hours after space is limited. Viewing spaces cannot be reserved and transport the food, or contact a Cast Wilderness Lodge, and Disney’s Fort they are rented. Your ECV will be held if you wish to For future visits to request confirmation of our interpreted Wilderness Resort & Campground. purchase. You can even have it delivered to your or guaranteed. Parties larger than six may be asked Member for assistance. to separate and reunite afterwards. leave and return to the same Park. performance schedule OR to request interpretation for other e BUSES go to all other Walt Disney Walt Disney World Resort. special events and shows, call a minimum of 14 days in World® Resort hotels. Payment Options advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. The Walt Disney World Resort accepts Disney’s Travel Tips Should your vehicle ® ® ® Special Dietary Requests We offer menu selections for all of our Guests Visa Cards, Visa , MasterCard , American Mobility Scooters/ECVs become disabled during your visit, ® ® ® seeking well-balanced meals, snacks and beverages, as well as those with Safety in the Park complimentary towing is provided by Express , Discover , Diners Club lifestyle dining requests or food allergies and intolerances. Please ask to Please keep your speed to the walking speed of and JCB®. SERVICE ANIMALS AAA during Park hours. speak with a chef upon arrival at the restaurant. those around you. Adjust and lower speed while maneuvering through Trained service animals must remain on a leash or in a harness at all times. Cast Members are not able to take For more information, visit Guest Relations located at City Hall. (See map inside) enclosed spaces like restrooms, merchandise and control of the service animal. Guests with service animals should follow the same attraction entrance procedures as food and beverage locations. ® Guests using wheelchairs. BEYOND MAGIC KINGDOM PARK Park your device in safe locations clear from Service Animal Restrictions Due to the nature of Guests with service animals should check with a host walkways and stairs. some attractions, service animals may not be permitted for attraction and boarding information at the following to ride. Please inquire with a Cast Member about attractions: Environmentality Please look for the recycling containers throughout Resorts/Special Reservations Walt Disney World Resorts offer special equipment and facilities Evacuation available options, including a rider switch with a s0RINCE#HARMING2EGAL#ARROUSEL the Park and join us in our commitment to the environment. for Guests with disabilities. Accommodations may include: wheelchairs, wheelchair accessible In the event of an evacuation, Guests may be member of your party. s3TITCHS'REAT%SCAPE© bathrooms, bed accessories, strobe-light smoke detectors, in-room TTYs and other features. For required to walk certain distances, navigate stairs s Splash Mountain® or narrow walkways. In this case, please have a ®
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