Airedale The Annual NHS Foundation Trust Record A year in the life of Airedale NHS Foundation Trust 2014-2015 Twitter: @AiredaleNHSFT

Screen Dads get Talk, Plan, success PAGE 13 involved PAGE 4 Live PAGE 3 One-stop shop for

Ian Pieray, of Ben Rhydding, a guide at Airedale Hospital, shows patient Joan Jones how to use the intermediate care self check-in A new service has been set up and in A&E and out of hours prac- Wharfedale and Craven. Their role is to find the best ser- by health and social care teams titioners, to refer patients into all Referrals are dealt with ini- vice to meet patients’ needs and working together to find the best intermediate care – whether that tially by call handlers at Airedale avoid lengthy waiting times. short-term care for people who be short-term hospital beds, re- Hospital’s Telehealth Hub and All health (primary and sec- Touch no longer need to be in hospital habilitation beds in care homes then decisions about patients ondary care) staff can share infor- but need extra support to help or services that give patients sup- are made by social or health care mation about their patients and them recover. port to stay in their own homes. staff working on a rota, who can social care staff will be able to in The integrated intermediate The service is run by social care make further assessments if re- the future when social services care hub provides a one-stop shop and health care staff who have an quired. They have a good knowl- start to use the same SystmOne screen for all health professionals includ- overview of capacity across the edge of all services available, for their electronic records. check-in ing GPs, nurses on hospital wards region for patients from Airedale, including the voluntary sector. n continued on page 4 is here Patients can now use touch screens to allow them to check-in more quickly to their outpatient appointment. Three kiosks have been installed in the main outpatients’ area at Airedale Hospital and additional screens are being fitted at the Day Hospital entrance, the Richardson Clinic and the women’s and children’s outpatient departments. There are plans also to install self- check-in facilities at Coronation Hospital, in Ilkley and Skipton Hospitals, in the near future. Patients will still be able to use the reception desk if they choose to but it is hoped that once people become familiar with the new system, more will opt to use self-check-in. Julia Spencer, patient services manager for outpatients at Airedale NHS Foundation Trust, said: “When all the clinics in outpatients are busy, people can get delayed and be late for their Young Lottie Tole chose her specific items ‘hidden’ in the appointments because they are favourite image to help consultant pictures. queuing at the reception desk to Alexandra Danecki decide which Picture this, says Lottie “There is good evidence that let us know they are here. to feature on the distraction this type of distraction helps “Giving patients the option walls in Airedale Hospital’s new rainforest and a monster hospital. get the views of children on what children to relax and enables them to self-check-in will speed up emergency department. The distraction walls help they like and dislike so that we to tolerate procedures with less the process for them and give Children from Nightingales, children being assessed by taking could see the images from their anxiety.” the receptionists more time to Airedale’s on-site day nursery, their minds off where they are and point of view. Turn to page 9 for more details spend with patients who need selected their four top scenes any pain they may have. “The images encourage children about the opening of the new assistance.” – a farm, a pirate underwater, a Alex said: “It was really useful to to concentrate on looking for £6.3m emergency department. 2 The Annual Record 2014-2015 News www.airedale-trust.nhs.uk

Introduction from the chief executive Taking stock and looking to an exciting future Welcome to the Annual Record 2015 – the fifth edition of our hospital newspaper which highlights our achievements and major developments over the past year. The most important thing that we do all year, on each and every day, is to provide treatment and care that is high quality and strive to always put the patient first – that is ‘Right Care’. Bridget Fletcher Some examples of how we have been working to achieve Right Care are: being chosen to develop a new model of care, working with part- ners and building on our innovative telemedicine service, rolling it out to more care homes nationally; the opening of our fabulous emergency department which has been meticu- lously designed for 21st century care; launching our Pride of Airedale reward and recognition scheme to recognise some ground-breaking work and dedication of our workforce and the developments to help people with dementia including All together now: Rhiannon Gayle at the keyboard to help people with Parkinson’s Disease creating a special garden on Ward 4. I was delighted that our Trust was named as one of the 40 top performing hospitals in the country by CHKS, provider of healthcare intelligence, for the fourth time. They compare the quality and safety metrics from across the clinical spe- cialties for all hospitals in England. Over the past year Airedale has been mentioned in many Operatic solution to national documents and attracted media attention for our in- novative ideas. There is a lot more that we can do and it is often the small things that can make the biggest difference for patients. With our partners we will continue to develop our Right Care vision and new ways of working using technology to of- improving speech fer services in different settings which are sustainable finan- PEOPLE with Parkinson’s dis- Debra said: “Many people with cially and meet the needs of our patients. ease were taught to improve their Parkinson’s disease have a quiet Key contacts I would also like to thank everyone who has contributed speech by combining voice therapy voice. Sometimes they can sing to our fund raising efforts, either by being sponsored to do with singing in a unique project at loudly but when it comes to speak- Airedale Hospital’s something extraordinary or by donating. We achieved our Airedale Hospital. ing the level of their voice drops. switchboard tel: 01535 652511 £100,000 target for the Emergency Department Appeal which Speech and language therapist, “There is evidence that intensive has allowed us to make some real improvements to the pri- Debra Borsley, worked with opera voice practice can have a significant The Trust’s website has contact vacy and dignity of our patients. singer, Rhiannon Gayle, to run a impact on volume. We try to help numbers for all wards, services As we look forward to a time of significant changes in the six-week course at the trust for her patients combine voice therapy and and directions of how to reach NHS, it is vital we don’t take the support of local people for patients. singing to improve day-to-day con- the hospital. granted. I would like to thank members of the local commu- The aims were to help partici- versation. Singing can also have a Visit: www.airedale-trust.nhs.uk nity, our staff, volunteers and Foundation Trust members for pants have a louder voice, greater positive impact on their mood and their continued commitment. range of pitch and control, breath wellbeing.” Follow us on twitter If you would like more regular news and information, control, facial mobility and also Soprano Rhiannon Gayle set @AiredaleNHSFT visit www.airedale-trust.nhs.uk or become a Foundation greater confidence and wellbeing. up ‘Rock up and Sing’ community Emergency department tel: Trust member or governor to help shape our exciting future. The course was supported by the choirs to make music and singing 01535 294481 Skipton and district branch of Par- accessible to everyone and has been kinson’s UK. involved with a Parkinson’s Choir, Compliments/complaints Contents Four women and 12 men, aged in Harrogate. tel: 01535 294015 or email between 60 and 78, took part and She founded an opera company [email protected] Robot joins the team...... 3 Dementia garden...... 12 were given individual targets and which had sellout performances in Education and conference Get the right kind of care...... 4 Screen success...... 13 daily communications tasks. the UK and Middle East. Using technology...... 5 Young people...... 14 centre tel: 01535 294377 Unit more accessible...... 6 Nip health problems in bud...... 15 Foundation Trust membership Our people...... 7 Celebrities drop in...... 16 office tel: 01535 294540 Staff honoured with awards...... 8 Living by numbers...... 17 Celebrating opening of ED...... 9 Patients and partnerships... 18/19 Innovative Gold Line service Interpreting services Charities and charity work..10-11 Sport...... 20 tel: 01535 292811 impresses awards judges Labour ward tel: 01535 292402 This publication is also available in community languages. Patient Advice and Liaison Please contact the address, phone number or email below. A helpline for patients thought to be Bradford, Airedale, Wharfedale, and Service (PALS) tel: 01535 294019 or email in the last year of their life was one of Craven on its register. The nurses [email protected] the innovative services that impressed give advice or reassurance, send a judges of the national British Medical community nurse or a doctor to the Private patients tel: 01535 Journal (BMJ) Awards 2015. patient if necessary, or seek advice 292197 The Bradford and Airedale from specialist palliative care nurses Radiology (x-ray) tel: 01535 Palliative Care Managed Clinical or consultants. There are 30 patients 293602 Network – which includes the supported using telemedicine via hospital’s palliative care team – won an iPad Mini to provide face-to-face Castleberg Hospital, Settle the BMJ Palliative Care Team of the consultations with a hub nurse. tel: 01729 823515 Year. In the last 12 months, Gold Line Skipton Hospital This was a major achievement and has dealt with over 5,000 calls from tel: 01756 792233 recognition of the importance of multi 1,813 individuals. In 88 percent of agencies working together to provide cases, the person was supported Local partners Communications Team, Freepost NAT14931, Steeton, Keighley, compassionate care. to stay at home and around 387 Healthwatch Bradford and West Yorkshire BD20 6BR. Tel: 01535 294541/42. Over the past three years, one of admissions to hospital or visits to District tel: 0300 5610987 Email: [email protected]. their achievements has been to set A&E were avoided. Data shows that up Gold Line – a round-the-clock only 13 percent of Gold Line patients Carer’s Resource Craven and A summary version of this document is also available in large print, Area tel: 01759 700888 on audio tape or in Braille. If you would like to make any comments telephone advisory service staffed by died in hospital and 67 percent died about this annual report newspaper, such as how you would like this senior nurses, seven days a week, in their normal place of residence. An Carers’ Resource Bradford information to be presented in the future, then please contact us using from Airedale Hospital’s Telehealth economic evaluation of Gold Line is tel: 01274 449660 the details above. Hub. It has 1,000 people from being carried out by York University. www.airedale-trust.nhs.uk News The Annual Record 2014-2015 3 Dying Matters: make sure you plan for end of your life Specialist palliative care nurses professionals, for issues such as encouraged patients and visitors where would be your preferred to have conversations about their place of care, make any personal wishes for the end of necessary practical and financial their life during Dying Matters arrangements such as drawing up Week, 18 – 22 May 2015. a will; The team gave advice on live – then you can get on with tackling this sensitive subject your life. with close friends and family and Members of the public are professionals who support them. being advised to take five simple Sarah Davie, specialist palliative steps to make their end of life care nurse at Airedale NHS experience better, both for them Foundation Trust, said: “It makes it and for their loved ones. These so much easier for relatives if their are: loved ones can discuss openly and • Write your will honestly about what is important • Record your funeral wishes to them when they are dying.” • Plan your future care and ‘Dying Matters’ awareness support week is a national annual • Consider registering as an campaign and the theme this year organ donor is: • Tell your loved ones your talk to your own family and wishes. friends about your wishes around For more information about the end of life care; national Dying Matters campaign Supporting those you care about: Maria Hartley support secretary palliative care team, left, Nichola Hinchcliffe plan with health care visit http://dyingmatters.org physiotherapist, centre and Wendy Laycock, Gold Standards Framework facilitator Masterclass Robot joins the pharmacy team to support An important member has joined Airedale’s pharmacy team to help patients in speed up their dispensing service – an automated dispensing robot. The new addition will allow their own staff to spend more time on wards working directly with nurses and homes doctors, and helping patients to A new masterclass on the understand their medicines. development and use of This will help reduce wastage, teleconsultation to support for example, by giving pharmacy patients in their own homes staff more time to check medicines during their last year of life that patients bring in and to review was hailed a success. their medical histories. It will also It delivered by Airedale reduce the chance of dispensing Hospital’s clincians for errors and speed up the delivery of hospice staff, community medicines. teams, clinicians and business The current target turnaround managers interested in using time for pharmacy dispensing a telemedicine to set up or discharge prescription is two hours develop community-based and from receipt of prescription. It is specialist support systems. estimated the robot will half that Dr Linda Wilson, time and help patients get home consultant in palliative sooner. medicine; Rachel Binks, Around 80 percent of medicines nurse consultant: digital kept in pharmacy are now held and acute care and Lizzie by the robot which is linked to the Procter, director, Sue Ryder department’s computer system. Mrs Deborah Walker, lead pharmacy technician, with the robot Manorlands Hospice gave the When an order is placed, the class, supported by the trust’s required medicines are picked Nick Chilton, clinical director will improve safety and improve become a reality with help from technical partners Involve. by a robotic arm and delivered to of pharmacy and medicine patient experience. The project the Department Of Health’s Safer The aim was to show how the dispensary work station by management at Airedale NHS has been in the Trust’s capital Wards – Safer Hospital Fund and teleconsultation can support conveyor belt. Foundation Trust, said: “The robot plan for some years and it has our digital care programme.” health care professionals to provide care in the community and manage busy workloads, with reduced resources. n See page 13 – special feature Fundraisers help improve facilities on telemedicine. A family celebrated their daughter’s unit, including five days in intensive with jaundice which lets babies made such a difference to me when first birthday by raising over £1,000 care. stay closer to their mum on the I suffered my stroke. Once I began for the neonatal unit where she was Clare said: “The team that ward.” to get back on my feet, I wanted cared for. looked after us through a scary, n Former patient, Fiona Mann, of to be able to help the unit support Clare and Dave Wright organised emotional and challenging time Addingham, joined forces with her people like me so I decided to the event for their daughter Katelyn were wonderful. Kate is now local Rotary Club President to raise fundraise to say thank you for the and guests were asked to make thriving and we wanted to do almost £2,500 for the hospital ward support they had given me.” a donation, rather than buying a something special to say thank that looked after her. The new president of the Rotary birthday present. The family also you.” She suffered a spinal stroke in Club of Ilkley, Dawn Emsley, has organised fundraising games on the Jo Newman, matron for 2013, and her fundraising activities chosen the stroke unit as one of day. children’s services at Airedale NHS for ward 5, at Airedale Hospital, her nominated charities during Kate was delivered prematurely Foundation Trust, said: “We are so included a mile long sponsored her presidential year and hopes to by C-section after Clare was taken grateful for this generous donation. swim and having a stall during the raise as much as possible for the ill seven months into her pregnancy. It will help us to buy a portable Yorkshire Tour de France. ward with the help of her fellow She spent a month in the neonatal phototherapy lamp to treat babies Fiona Mann said: “The staff Rotarians. Telemedicine at work 4 The Annual Record 2014-2015 Service developments www.airedale-trust.nhs.uk One-stop shop for intermediate care n from page 1 patients to the right care at the each patient gets the right kind The project was initially led right time; get patients home of support when they need it and by Annette Ferrier (health) and quickly and provide more joined doesn’t have to come into or stay Karen McCreesh (social care) and up services. in hospital beds unnecessarily. one aim is to make it as easy as Annette said: “Our referral “Anyone who is not fit to go possible to refer a patient for in- process has become slicker, less home straight away can be as- termediate care. disjointed and more robust as sessed to find out what support The new hub will help to re- what happens to patients will they need whether that be input duce any delays to care and the be carefully monitored. The idea from physiotherapy, occupation- numbers of patients that end is to provide a more responsive al therapy, district nurses or so- up coming into A&E; signpost service which makes sure that cial care.” Annette Ferrier, left: “The idea is to provide a more reponsive service” Helping patients with complex needs get the right kind of care A multi-disciplinary team that discharge case manager, two occu- venting these patients from going volve their family or carer in their their acute medical treatment. assess frail, elderly patients pational therapists, a physiothera- back home after a stay in hospital. discharge as much as possible. “Currently we prioritise our pa- who have received acute medi- pist and two therapy assistants – Their goal is also to prevent Teri Loftus, physiotherapist at tients to deal initially with those cal treatment to see if they are is focusing on wards 1, 2 and the patients from being readmitted to Airedale NHS Foundation Trust that are frail and elderly, with ready to go home, are piloting emergency department. hospital because they cannot cope who leads the service, said: “It’s complex needs and long term con- working Saturdays. They liaise closely with the at home with activities of daily definitely making a difference to ditions, who have completed their The aim of the project is to get Trust’s intermediate care hub, living including eating, drinking getting patients out of hospital acute medical treatment. patients with complex needs the community services, voluntary or incontinence. The team assess more swiftly, but also most impor- “We feel there are many more care they need to be safely dis- services and social services to help patients to see what extra support tantly safely. They have support patients that could benefit from charged sooner. sort out any therapy and social with social or health care they from appropriate community ser- this service and it would be good The team – a senior nurse, a care problems that may be pre- may benefit from and try to in- vices after doctors have completed to extend it in the future.” Hospital introduces dedicated parent education team A new education service for maternity unit. parenteducation@ parents-to-be who plan to have Caroline Lowe, midwife for anhst.nhs.uk, or tel: their babies at Airedale Hospital parent education at Airedale NHS 01535 292411 or visit Hearing aid clinics has been launched. Foundation Trust, said: “There is www.airedale-trust.nhs. The audiology department has It is run by midwives Caroline good evidence to show improved uk/services/maternity- introduced hearing aid clinics Lowe and Janet Broadhead, outcomes and better birth services/parent- at Grassington Medical Centre who have designed specially experiences for those women who education/ and Canalside Health Care tailored sessions for parents-to-be have parent education during their Centre, in Bingley. The service including: keeping birth normal, pregnancy. We are also running Caroline is for NHS hearing aid users when nature needs a hand, drop-in sessions for grandparents Lowe, left and only and to get an appointment hypnobirthing, positive birthing and birth partners too.” Clare Luby, you need a referral from your and caring for your baby. If you are interested in attending community doctor to the audiology team at Where practical, participants any of the courses or want more midwifery Airedale Hospital. also have a tour around the details, contact the team by email: manager Dads can get involved from the very beginning

Dads can now support mums and babies at night as well as during the day thanks to a new scheme that encourages partners to sleep over after the birth of their baby. The new facility, on ward 21 at Airedale Hospital, was introduced in response to requests from parents. The midwifery team now supply temporary beds for Over 60 and dads on the unit so they can stay overnight with their new baby after the birth. Supported by one of the hospital’s charities, feeling under the Friends of Airedale, the maternity team were able to buy temporary folding beds for side rooms on the weather? A minor ward. Val Henson, ward manager on the maternity unit at illness can get Airedale NHS Foundation Trust, said: “Having a new baby is a special experience for both parents and many dads felt they were missing out when they had worse quickly. to leave at night. “By staying overnight, dads can become involved in their babies’ care right from the start and also This winter see your local support their partner, which really helps, particularly pharmacist for quick health advice if their partner is tired or not very mobile after the or visit www.nhs.uk/asap birth. Early advice is the best advice. “We’ve had a great response to the new facility from both mums and dads.” Dad Andrew Naylor is pictured holding Harry Naylor, with mum Stacy Naylor looking on www.airedale-trust.nhs.uk Service developments The Annual Record 2014-2015 5 Using technology to improve patient care Discharge time Electronic prescribing, medicine integrated digital health and so- standardised administration and e discharge cial care records which we have A standard time of 1pm has using SystmOne are being rolled achieved through working with been set for patients being out to all the wards at Airedale our technical provider TPP. Our cared for on hospital wards to Hospital. aim is to improve patient care be discharged to go home. The aim is to help improve ac- and experience.” The aim is to help patients curacy and reduce prescribing Electronic prescribing, drugs and their families plan for what errors creating an overall im- administration (EPMA) and e dis- they need to be in place when provement in patient safety and charge are the second phase of they get home and allow older greater efficiency for clinicians. Airedale NHS Foundation Trust’s people to get home during Staff are being trained in the move towards a paperlite integrat- daylight. new system – TPP’s SystmOne ed digital care record following Planning for discharge and a new IT training centre has the roll out of e discharge letters. will start on or even before opened on site so they can spend Over 85 percent of the trust’s pa- admission to hospital, with an time becoming familiar with the tients belong to GP practices who estimated date discussed and system. use SystmOne. They now receive arrangements made to meet It will mean that GPs and oth- discharge notifications within the patient’s needs including er people who provide care and seconds of authorisation as part physiotherapy, occupational have the correct rights to access Richard Rees-Jones, lead nurse for informatics, helps Kaylie McGivern, of a much slicker system as the therapy, social care and these records. They will easily be the first staff nurse to use the new electronic prescribing and medicines trust continues its journey to one medication. able to see what is prescribed in administration system (EPMA), to give medication to a patient, Carolyn Stell patient, one record. Staff will discuss any needs hospital by consultants on the An ‘order-comms’ project, with patients, explain their system using SystmOne, as both wherever they are in the hospital scribe drug charts is gradually which initally will allow blood medication and agree the help primary and secondary care cli- as all the information is stored being reduced. and other pathology test requests they may need at home, with nicians share the same electronic electronically. Prescriptions David Worth, director of the to be made and results to be deliv- the involvement of their family patient record. are clearer and easier to read – trust’s digital care programme, ered electronically within Systm or carer. A letter detailing any Another benefit of the new there’s no longer a problem with said: “Our health community has One, is also to get underway soon. support services arranged will system is that patients’ drugs illegible handwriting or when been identified as one of the three This will be extended to other di- be sent to their GP. charts are now easy to find by drug charts have been moved national accelerator sites for the agnostic and support functions doctors, pharmacists or nurses from the ward. The need to tran- delivery of one of the first fully within the trust. Cardiac service now in Craven Wifi coming to Patients living in the Craven area can now use a cardiac the wards rehabilitation service in their community to help get them Patients at Airedale Hospital get active again following a can now surf the web, pick heart attack or whilst waiting for up their emails and order surgery. their shopping to be delivered Run by the cardiac when they get home, from the rehabilitation specialist comfort of their hospital bed. nurses team at Airedale NHS Public wifi is live on the Foundation Trust, the service wards and the service is previously covered Airedale sponsored by one of the and Wharfedale, but thanks to hospital’s charities, Friends extra funding it has now been of Airedale. It operates from extended into Craven. a separate network and is The service now includes a managed by a third party on cardiac rehabilitation programme behalf of the Trust. for patients at Broughton Aimed mainly at inpatients, Community Centre in Skipton – the service is also available for besides the ones in Keighley and patients attending outpatient at Airedale Hospital. appointments or other Nicola Drake, cardiac departments at the hospital to rehabilitation clinical lead at help take people’s minds off Airedale NHS Foundation Trust, any delays or the treatment said: “The new class will make they are about to receive. such a difference to patients in Craven. They can get support much closer to their homes Stork walk which will be a huge benefit to A new video is now available to them and their rehabilitation.” help people deciding where to The cardiac rehabilitation have their baby to have a look team has also started a new around the maternity services ‘Healthy Heart Programme’ at at Airedale Hospital. Airedale Hospital to help patients The video, which can be Airedale Hospital now has manage their condition better. viewed online at: www.airedale- trust.nhs.uk/services/maternity- services/, has been produced to provide mums-to-be with all the information they need to its very own ‘living doll’ make the decision about where to give birth. Medical students Tatiana Elwes students and current ward staff create patient cases with airway The tour shows departments (left) and Abigail Lewis were with the chance to practice and complications, heart problems, within maternity including the introduced to the new hi-tech Sim manage complex and realistic seizures and convulsions, labour ward, the midwifery led Man 3G described as the next medical scenarios. wounds, and blood pressure unit, neonatal unit, antenatal generation of patient simulator. Funded by Health Education issues. clinic and the maternity He breathes, sweats, speaks, Yorkshire and the Humber Students can be filmed Derek Lee, vice chairman of assessment centre and aims coughs, groans with pain, even Deanery, the simulator comes with delivering treatment such the cardiac support group and to answer any questions bleeds and is the latest addition software and video equipment as injections or ECGs, with Maureen Wilson, secretary for expectant parents may have. to Airedale Hospital’s clinical skills that includes images, sounds data logged and a debriefing the cardiac support group, with training team. He provides both and multi-media graphics to afterwards. Debbie Moses and Nichola Drake 6 The Annual Record 2014-2015 Property www.airedale-trust.nhs.uk Warmer welcome in pathology A bright new reception with a department. Here patient samples our work flow. The whole place seating area has been built to can be dropped off and visitors has a more clinical feel and is fit- provide a warmer welcome for directed to other areas. for-purpose.” visitors as part of a £400,000 The laboratory area – in Over the past year the refurbishment of Airedale’s particular, the blood sciences department’s workload has pathology department. lab – has been expanded to deal increased by around 10 percent The work has been carried out with an increase in business and and the refurbishment will allow by Davric to separate the labs from has a new, larger cold store. The space for more automated administrative areas, improving the transfusion laboratory has moved equipment. flow of work and making the area to a purpose-built area. The team is now working on more accessible. Mark Harrison, operational implementing a new laboratory All the administrative functions, manager, said: “Reorganising our computer system that will including the pathology helpline administrative areas and lab space create further improvements in Edwina Cooper and Elizabeth Smith, helpline operators, in the new reception service, are as you enter the in this way will help us to improve efficiency. Gardeners hope to Mobility grow on silver gilt team move success Gardeners who look after the grounds and gardens of Airedale makes Hospital, Castleberg and Skipton Community Hospitals and Settle Health Centre were awarded a silver gilt award in the Yorkshire in Bloom 2014. They have entered again this year and hope to win their first ever gold award. unit more Steve Marshall, head gardener at Airedale Hospital, said: “The judges were impressed by our passion and dedication, especially given the size of our team and the magnitude of the accessible job. It was a great boost to staff morale to have our hard work People with walking difficulties Harvey House, behind the hospi- recognised.” can now visit Airedale Hospital’s tal, which was not easily acces- Last year the team also orthotic and wheelchair services sible – especially for patients in scooped a Silver Gilt award at a much more convenient loca- wheelchairs or with walking dif- in the competition after being tion. ficulties – and the clinics were in nominated by the Friends of The mobility team has moved the main building on the upper Airedale Hospital. into refurbished ground floor landing above the main entrance. The judges said the entrances premises, near the West car park Dawn Osborne, lead wheel- all have colourful beds to make entrance to the hospital, with bet- chair therapist at Airedale NHS a more visual impact and in ter parking facilities for custom- Foundation Trust, said: “It’s particular praised the west ers. much more convenient having entrance. There is now a reception desk all our services together. We now Steve is always looking for to welcome visitors to the depart- have three clinic rooms, a toilet small shrubs or Alpine plants and ment with a bigger waiting area. suitable for people with disabili- if anyone can help email: Also the department’s admin- ties, and a workshop for carrying [email protected] istrative team and the orthotic out modifications.” and wheelchair clinicians have The orthotic team visits wards been brought together on one at Airedale Hospital and also run site which helps with joint work- satellite clinics at Settle Health Hospital ing to streamline services. Pre- Centre, Skipton Hospital, Canal- Pictured from left: David Kiteley, mobility service officer, Dawn Osborne lead viously the services were spilt side Health Centre, in Bingley, shop has wheelchair therapist and Alan Stockport, rehabilitation engineer between an annex building of and Coronation Hospital, in Ilkley. expanded The ground floor shop, at the ‘Green’ plan to be more energy efficient main entrance to the hospital run by volunteers who belong to one Three boilers and a combined heat David Moss, assistant director of the trust’s charities, Friends and power unit have been installed of estates at Airedale NHS of Airedale, has been renovated as part of a ‘green’ plan to make Foundation Trust, said: “The new and expanded. the hospital more energy efficient. infrastructure is a more energy The £60,000 facelift was Upgrading the heating efficient way of heating the funded by Friends of Airedale, infrastructure is the final stage hospital. We are taking advantage including a contribution to the of the programme which also of the advances in technology to investment from the Trust. involved replacing 2,800 lights and provide a better environment for It is now a more spacious, upgrading the ventilation systems our staff and patients. The latest open plan shop which includes in Airedale’s operating theatres. installations are expected to save the current reception area, The new system uses a turbine around £500,000 a year, before new flooring and a greater café engine to generate electricity and capital repayment which will be seating area. heat at the same time reducing reinvested in improving services.” Eileen Proud, chair of Friends the amount of carbon produced. Pictured from left: Mark Wilkinson, of Airedale, said: “We are It will replace one that is 40 years estates operations officer, David delighted with our new facilities old and will generate significant Moss, assistant director of which have been designed for the financial savings as well as estates and facilities, Jamie Firth, benefit of our patients and their significantly reducing the site’s engineering officer and John Skilton, visitors.” carbon footprint. shift engineer www.airedale-trust.nhs.uk Our people The Annual Record 2014-2015 7

Julia is ‘emerging leader’ Proud Julia Nixon was one of She said: “I am a nurse and three finalists as an ‘emerging have been a senior sister in leader’ in awards run by acute care, so I can bring a Carl Booth, lead pharmacist for cancer services at Airedale Hospital the Yorkshire and Humber different dimension when I go on Leadership Academy. the ward rounds. Julia, pictured, started in “Leadership is all about her post as an advanced nurse promoting good communications Pharmacist Carl wins travel award practitioner in September across your team, making sure 2014 as a pilot on her ward that they can support each other Lead pharmacist for cancer undergoing chemotherapy to developments in cancer. after completing her masters and developing their skills.” services, Carl Booth, scooped a decide whether they should be This is the second time Carl, in advanced practice at Leeds Watch a video of finalists national award which will pay for prescribed heparin – a drug used aged 46, of Cowling, has won the University. She can do the same talking about what it means to a study trip to Vienna. He won a to treat and prevent blood clots in award. He said: work as a junior doctor including be an effective leader: https:// travel scholarship for his cancer the veins. “My new role in BOPA is to prescribing, diagnostics and yh.hee.nhs.uk/what-we-do/ research study which he presented As chair of the BOPA audit get other pharmacists to work interpreting blood results and yorkshire-humber-leadership- in poster format to members of research committee, Carl will together on research projects as xrays, and helps provide cover academy/2014-nhs-leadership- BOPA – the British Oncology travel to the European Society we will get better results if they are on the ward seven days a week. recognition-awards/ Pharmacy Association. of Medical Oncology’s (ESMO) coordinated. His presentation was about a annual conference in Austria in “If my scoring system is rolled scoring system for assessing the September and bring back news out to larger numbers it becomes risk of thrombosis for patients about clinical trials, new drugs and more credible as research.” Thank you to volunteers More than 350 people volunteer Bridget said: “Our army of Mary is new head of midwifery at Airedale Hospital and a special volunteers dedicate an enormous event was held to officially thank number of hours of their free time Mary Armitage has taken up a post has been in the community, them. to support the hospital. We are at the helm of the maternity unit at whereas much of her management It was held on site in a giant very grateful and can never thank Airedale. experience has been in secondary marquee and there were talks them enough for the work they The new head of midwifery and care. about our new endoscopy unit do for us.” senior matron has held a range Airedale’s maternity service by matron Denise Todd and sister All of the volunteers belong of positions in maternity services cares for around 2,500 women and Julie Blackburn, who were grateful to either Friends of Airedale spanning almost three decades. their families every year. for equipment the volunteers had or Airedale New Venture, two Previously she was deputy head Its midwifery led unit was bought for the department. charities that support and run of midwifery at Leeds Teaching recently refurbished and upgraded Bridget Fletcher, chief shops in the hospital. Hospitals Trust. to provide a less clinical and more executive and Michael Luger For more information about Most of her clinical experience relaxing environment for women. Mary Armitage chair of Airedale NHS Foundation volunteering, contact Gurmit Trust, thanked the volunteers Jauhal, voluntary services for all their hard work and manager at Airedale Hospital, commitment they show to the tel: 01535 295316 or email: Patients at the heart of everything hospital. [email protected] A team of representatives from across the Trust have become ‘Right Care champions’. They help spread the word NURSING CAREERS Careers about new developments and work programmes that have been set up to redesign services around the needs of patients and their families as part of the Trust’s ‘Right Care’ vision. ‘Right Care’ is about patients being at the heart of everything that staff do, with health and so- cial care professionals working together to meet their needs. It also means GPs and their prac- tice staff working more closely with consultants and hospital staff. The vision is for patients to be in control of their health and care to provide support in a way that is right for them as individuals, retaining their dignity. Increasingly, this means car- ing for more patients at home or closer to home. Want your work to make a real difference to people? ‘Right Care champion’ and Like to be able to follow your interests? Enjoy learning new skills? management accountant Amy Need work to fit around your life? Prepared to take a lead? Denning encouraged staff to Excited by the potential to earn over £95,000 at the top? inspire others as part of NHS If you answered ‘yes’ to any, then it’s time to find out more. Learning more about this unique career may surprise you. Change Day. The idea was to Nursing has changed a lot - and it’s still changing. share ideas and the things they are doing that help provide ‘Right TAKE A FRESH LOOK... Care’ for patients. It was a chance to use collective energy and crea- tivity to make changes to improve www.nhscareers.nhs.uk/nursing services. Right Care champion Amy Denning 8 The Annual Record 2014-2015 Our people www.airedale-trust.nhs.uk Staff honoured at first annual awards event Dedicated healthcare heroes were honoured for their hard work and achievements at Aire- Mike Yates dale’s first annual awards event for staff held in February, at the Craiglands Hotel, in Ilkley. The Pride of Airedale annual Date with awards scheme was launched to highlight the very best examples of the work achieved by staff, Downing which provide outstanding care for the local community, whether working directly with patients or Street behind the scenes supporting col- leagues. Mike Yates, chairman of More than 140 nominations Airedale New Venture, took were received for the 13 award part in a charity champions’ categories. event at number 10 Downing Bridget Fletcher, chief execu- Street representing the Trust’s tive, said: “I am extremely proud volunteers. of all of our staff and the amaz- The event was hosted by ing work they do every day and Samantha Cameron and Mike these awards have been a great had a tour of the Houses of opportunity to celebrate their Ward of the year was won by AMU for their flexibility to increase beds, often at short notice, whilst continuing to provide Parliament. successes and congratulate those the care patients need. They have good team spirit and are passionate about providing the best care for patients Mike said: “Walking through who go above and beyond to security and Downing Street support their patients and col- their continuous hard work that to the black door was surreal. leagues. makes the department as effec- You see it on TV so often it “I believe this event will in- tive as it is.” was a strange experience to spire others to look at ways we It was tough competition for actually be there. can all work together to do things ward of the year but it was ward “It was a day I will never differently so we can provide high 2, Airedale’s acute medical unit, forget and a privilege to quality care – the Right Care for which took first place, with ward represent the volunteers at our patients – in a way that best 17, the children’s unit, also being Airedale.” suits their needs.” highly commended. Scooping first prize as leader Nominations for the annual of the year was Sue Hardeman, Pride of Airedale award were so The award for technology and head of health records. She said: strong that the judges were un- innovation was scooped by the “I am humbled, honoured and able to pick just one winner. The telemedicine nurses for their proud to have won the award. award went to both Teri Lof- commitment to delivering a high It is the team behind the leader tus, physiotherapist, and Debra quality patient experience, no matter that makes things happen and I Borsley, speech and language how pressured the service is, and their would like to thank my team for therapist. Leader of the year, Sue Hardeman consistently positive patient feedback

Lizzie Vooght Lizzie is new matron for urgent care New matron for urgent care Lizzi Vooght has swapped the scenic Jurassic Coast for the Yorkshire Dales. The mother-of-three has moved from Weymouth, where she worked in a GP walk-in centre, to Grassington to take charge of the Trust’s brand new emergency department. Lizzi’s goal is to provide patients with the right care, from the very outset of coming into hospital. She said: Long service awards for Airedale’s stalwarts “We want patients to be confident that they are in good Long service awards are now given Janet Smith, radiographer at the radiology department based department. We didn’t have and capable hands at Airedale to staff who have had 25 years Ilkley Coronation Hospital, was at the hospital until 10 years ago, ultrasound, CT or MRI scans and and to feel safe and well cared of continuous service at Airedale one of the first members of staff to when she moved to Coronation had to develop the theatres x-rays for even during what is often NHS Foundation Trust. receive a long service award. Hospital, in Ilkley. She said: “When in a dark room. one of the most stressful times The scheme was launched in She started at Airedale in 1976 I first started 38 years ago the “It was good to meet others who in their life when affected by ill November 2014 and by that year as a student radiographer, then hospital was very different to what have received their long service health or injury.” 194 members of staff qualified. qualified in 1980 and worked in it is today, especially the radiology awards too and swap stories.” www.airedale-trust.nhs.uk Charity The Annual Record 2014-2015 9

Gala money raised Charities make waiting area Overview of for ED Appeal Money raised at a local gala has been charities donated to Airedale Hospital’s Emergency a little bit more comfortable Airedale Hospital has three Department Appeal. charities which make grants The East Morton gala committee One of the hospital for us. It makes such a available to departments and presented the cheque of £1,000 to Dr charities helped to buy new huge difference to our wards to buy equipment that Meg Crossley, consultant in emergency furniture for a waiting area patients to be able to wait is not readily available from medicine at the hospital, to improve for women’s services at in a nice environment. NHS funds and help them to the facilities for children in the new Airedale Hospital. “The new chairs are improve care. department. The Friends of Airedale a great improvement. The annual event is organised by a funded a dozen new Previously we had an old Airedale NHS Foundation group of volunteers and all the profits from chairs and a coffee table sofa which was difficult to Trust Charitable Funds the day are donated to local charities. for patients waiting to be clean, and the new furniture (Airedale NHSFTCF) was set Chris Tetley, a spokesperson for the seen on the gynaecology is so comfortable and wipes up as a registered charity gala committee, said: “I contacted the assessment unit of ward clean so it also helps us in 1995 (Registered Charity hospital to see if there were any projects 20. with infection prevention.” No 1050730) and receives connected to children that would benefit Shirley Smith, one of the The early pregnancy donations and legacies from from the donation. I was told about the staff nurses on the unit at unit at the hospital sees members of the public which Emergency Department Appeal and we Airedale NHS Foundation patients that are at risk of are used to improve patient all agreed that this would be the ideal Trust, said: “We are so miscarrying or pregnant care. It is governed by the trust recipient for our donation.” grateful to the charity for women with gynaecology subcommittee. funding this new furniture problems. Take a seat: new furniture funded Friends of Airedale (Registered Charity No 503652) is governed by a board of independent volunteer trustees, currently chaired by Mrs Eileen Proud.

Airedale New Venture (ANV) (Registered Charity No 1102704) is governed by a board of independent volunteer trustees, chaired by Mr Michael Celebratory cake to mark the opening Yates.

To make a donation: Please make your cheque payable to either ‘Airedale NHS Foundation Trust Charitable Funds’ ‘Friends of Airedale’ or ‘Airedale New Venture.’ Please send your cheque to: for Airedale NHSFTCF, Christine Fish, charity fundraiser; for Friends of Airedale send it to: Mrs Eileen Proud, Friends Of Airedale, or for Airedale New Venture, send it to: Mr Mike Yates, Airedale New Venture. All cheques should be sent to Airedale General Hospital, Skipton Road, Steeton, BD20 6TD. A patient being examined in the new ED Phillipa Hall and her son Bobby in new children’s area

Not sure if you Celebrating the need A&E? opening of ED Staff, sponsors, civic leaders, fund- tients who were recently cared for Following the preview event raisers and health and social care by emergency department staff world champion triathlete Jonny professionals were invited to tour in their temporary unit whilst the Brownlee was chosen to officially Airedale’s brand new £6.3m emer- new department was being built open the new department and to gency department (ED) before it and are now making a recovery. help staff celebrate reaching the opened to patients. One is Gareth Scott, of Keigh- £100,000 fundraising target. They included Keighley Town ley, who came into the emergency n Read more on page 16. Mayor Cllr Graham Mitchell; department having a severe asth- Skipton Town Mayor Cllr John ma attack and then unknown to Dawson; Barbara Hodkinson, him he was allergic to penicillin founder of The Butterfly Scheme; and so went into an anaphylactic Sew grateful fundraisers, representatives from shock. Staff had to induce a coma Two members of a local support businesses, health and social care and he ended up on the intensive group, Breathe Easy Aire Valley, organisations and community care unit. have been busy fundraising for groups; and people who had sup- He said: “The ED team saved Airedale Hospital’s emergency ported the project. my life, I am so lucky to be alive. department. And speak to a highly trained adviser, The ED team is delighted with They were brilliant with my part- Wendy Harris and Pauline Wood supported by healthcare professionals. their new state-of-the-art facilities ner, Philippa when she was upset raised £500 for the department They will assess your symptoms and and Meg Crossley, emergency care and explained everything that by sewing items to sell online and immediately direct you to the best consultant and project lead, said was going on. through friends and family. medical care for you. the unit is “even bigger and bet- “I still go for regular check-ups The £500 donation will be put For more information visit www.nhs.uk/111 ter” than they hoped it would be. with a respiratory nurse but my towards a non-invasive ventilator Special guests include two pa- asthma now is under control.” machine. 10 The Annual Record 2014-2015 Charity www.airedale-trust.nhs.uk Rotary club donation is ‘great news’ for children in hospital A local rotary club has donated additional £2,000 and inhalation by many of the club’s members our organisation’s links with the to give pain relief and safe sedation £300 to Airedale Hospital’s sedation equipment from her own and their families. The funds will local community and build new for children who have a variety Emergency Department Appeal. company, RA Medical Services. go towards something that our relationships.” of injuries or may need a painful New president of the Rotary Janet Pickles, president of the whole community can benefit Dr Richard Keeble, consultant in procedure. This is great news Club of Keighley, Janet Pickles, Rotary Club of Keighley, said: “I from and fits in well with work we emergency medicine and paediatric for children attending Airedale’s was so keen for the group to am really pleased that we can be already doing to support dementia lead for emergency medicine at emergency department and will support the appeal, and their local involved in the appeal and support awareness in the local community. Airedale NHS Foundation Trust, hopefully reduce the need for them hospital, that she also donated an our local hospital as it is used We also hope it will help to enhance said: “This equipment will enable us to be given a general anaesthetic.”

Christine’s focus will be Ultimate trolley dash critical care New life-saving equipment – 25 crash trolleys – have been bought to help treat patients in an emergency at Airedale Hospital. fundraising The trolleys are used in the event of a medical Christine Fish is Airedale emergency or cardiac arrest on the hospital Hospital’s newly appointed wards and are equipped with emergency drugs, fundraiser, whose first focus defibrillators and oxygen tanks. will be on raising funds for Maureen Anderton, resuscitation officer at critical care. Airedale NHS Foundation Trust, said: “The new crash Christine said: “I’m excited trolleys are a big improvement on the previous ones by the opportunities that as they are now standardised across the hospital. this role will bring. The most Every crash trolley is now equipped identically so important element of all the crash team can access equipment and drugs our fundraising will be our quickly and efficiently, which improves our response supporters – people that to patients in an emergency.” are willing to go the extra Airedale New Venture funded 10 of the trolleys, mile to organise or attend another 15 were funded by Airedale NHS Foundation an event – or individuals Trust Charitable Funds. and organisations that make donations or hold fundraisers.” Originally from Portsmouth, her early career was in Interactive floor fun nursing before moving into a fundraising role as chief People were given the opportunity to have fun, executive with Hyndburn improve their agility and even learn something by and Ribble Valley Council testing out a new ‘interactive floor’ planned for for Voluntary Services, an Airedale’s emergency department at last year’s Trust umbrella charity that supports open day. local charities and community The floor is designed to reduce stress with its groups and represents the sound system and visual effects that create a feeling sector at a strategic and local of actually being involved with games or realistic level. scenes. For information on how to Allan Sinclair, of Sky Inside UK, said: “We design make a donation to Airedale the floors to allow us to offer ‘fun’ events which help NHS Foundation Trust to distract from Charitable Funds visit our the immediate website www.airedale-trust. surroundings. nhs.uk/charity/ or you can “From fish make a cheque payable to swimming and Airedale NHS Foundation Trust darting away Charitable funds, and post it to when you try to finance department, Airedale touch them, to Hospital, Skipton Road, agility games Keighley, BD20 6TD. that not only Christine is keen to hear help movement from anyone who wants to but are great fundraise, hold an event or fun to do, we would just like some further have creative information about fundraising solutions for all for Airedale NHS Foundation ages.” Trust. You can contact her by Children are email: christine.fish@anhst. From left, Mark Wagstaff, resuscitation trainer at Airedale NHS Foundation Trust with Margaret pictured trying nhs.uk or tel: 01535 294548. Gallagher, volunteer and Mike Yates, chairman of Airedale New Venture the new floor Bake off raises £400 Keen bakers, mums and daugh- Organiser, Jodie Hearnshaw, ters helped raise hundreds of reward and recognition manag- pounds for Airedale Hospital’s er, at Airedale NHS Foundation Emergency Department Appeal Trust, said: “The day went very earlier this year. well with people taking part They attended a special ‘Aire- in the baking demonstrations dale Bake Off’ event at Laycock with Mike as well as picking up Village Hall, to see Keighley tips and recipes to use again at baker, Mike Armstrong, in a live home. master baking class. “We’d like to thank everyone Mike, who donated his time for coming along to support the for the event, showcased a fundraising appeal and especial- range of baking and award ly Mike for kindly donating his winning breads including a time.” St Patrick’s Day soda bread Money from the ticket sales made with Guinness; a Greek and other events on the day Easter bread, hot cross buns raised around £400 for the Aire- and traditional Yorkshire fat dale Hospital Emergency De- Master baker Mike Armstrong with Jodie Hearnshaw rascals. partment Appeal. www.airedale-trust.nhs.uk Staff charity work The Annual Record 2014-2015 11 Linda’s African mission brings real change to Tanzania Linda Gibbs, clinical coding to each activity in the hospital manager, has made three trips therefore ensuring that it is to do voluntary work in Tanzania, funded correctly. By using East Africa. the classification the hospital She worked with medical could earn extra income from, records and clinical coding for example, billing foreign teams teaching them how to use visitors suffering from altitude the international classifications sickness. Clinical coding is Richard Kunz at a World Cup football match and, below, at work in Brazil as well as some basic anatomy crucial for clinical governance, and physiology and medical commissioning, cost analysis, terminology. clinical audit, payment by Linda worked at Kilimanjaro results and for the World Health Christian Medical Centre Organisation (WHO) to capture (KCMC), which is the main accurate information about referral hospital in North disease globally. The data has to Tanzania with 474 beds and be accurate so that trends, such Richard’s goal a daily occupancy of 564. It as deaths from various diseases, Physio and football fan Richard all over the world, many with no has no ambulance service can be closely monitored. Kunz was inspired to take part building experience, but brought or pathologist, a shortage of Board and chalk was the in an ambitious construction together by their love of the game trained doctors, four surgeons preferred method for teaching project which made a difference and a desire to help others. for a regional population of 12m, due to fluctuating power supply. to hundreds of young people in He said: “We wanted to do a severe lack of resources and Linda said: “It changed Brazil. something positive. The people high infection rates. my life and was a wonderful Following a trip to South Af- out there were so grateful and She helped the hospital experience. We had to overcome rica to help build an orphanage, blown away by our efforts. management improve their the shortage, or even absence, Richard joined the latest project “It was also personal devel- very old classification system of facilities and equipment which run by global charity Lionsraw. opment for me. I had to learn to providing each diagnosis or we take for granted here. He took time out of his physio delegate to a team of people and procedure with a universally “Our multidisciplinary work to fly to Curitiba – one of the problem solve so that we could recognised statistical code using group benefited from a wider World Cup host cities – to build a achieve much more together.” ICD10 and OPCS4. knowledge and different community centre for young peo- Richard went to see one of the The aim was to assign perspective on healthcare. ple. The aim was to give young matches and described the expe- codes to all inpatient and We had to support each people an alternative future to rience as “a festival of football” outpatient attendances, so other through triumphs and drugs and street gangs. with “a fantastic atmosphere”. that a cost could be attached tragedies.” He was inspired to go by a Before flying back Richard charismatic pastor John Burns, made a long journey to the oth- founder of Lionsraw, whose mis- World Cup to try and dispel their er side of the country to visit a sion is to take groups of English previous bad reputation in the young girl he sponsors out there. football fans to do charity work in football world. More information about the developing countries hosting the Richard joined 40 men from charity visit http://lionsraw.org/

Linda Gibbs, clincial coding manager at Airedale Hospital, centre, in Tanzania

Andrew Spink, right, during his expedition to Nepal Andrew’s Himalayan trek Andrew Spink, clinical skills and various lumps and bumps. By methodology. As the first foreigner educator at Airedale Hospital, the end of the week they had seen to work at this organisation, joined an international team of and treated over 1,000 patients. Andrew faced many challenges. doctors, dentists, nurses and Dentists were particularly popular He wrote and delivered a 10- general volunteers on a voluntary as this region had never seen or week teaching and assessing medical expedition to Nepal. had access to them before. methodology course, which was They went to a remote village Inspired by this trip, Andrew the first of its kind in Mongolia. in the Himalayas called Deurali applied to Voluntary Services He also delivered a course for and set up a medical, surgical and Overseas (VSO) who run long- medical students and held a weekly dental clinic for a week. From day term sustainable projects around research discussion club. one hundreds of people arrived for the world. In 2011, he was Andrew said: “Mongolia is a treatment. assigned to the nursing faculty of remote land of extremes with a Andrew looked after the surgical a medical university in Mongolia unique and historic nomadic culture patients after their operations which for a year to improve the nursing whose people taught me far more were mainly hernias and hydroceles curriculum, teaching and assessing than I could teach them.” 12 The Annual Record 2014-2015 Special feature: dementia www.airedale-trust.nhs.uk Project is welcome distraction Keen knitters are needed for a may benefit from them. Knitting can also provide a source of creative project to help patients patterns are available on the trust’s stimulation and distraction. with dementia. website at www.airedale-trust.nhs. “Our team held a coffee Jo Ogden, physiotherapy uk/?p=11938. morning which raised £270 for assistant and Sara Robinson, The Twiddlemuffs were piloted Dementia UK, now we are looking senior nurse, who help look after on ward 9 and launched during for people who love to knit and frail and elderly patients, are national dementia week 18 – 22 who would find it really rewarding urging people to make May and proved a success. to help our patients.” Twiddlemuffs as an eye-catching Sara, from Airedale Hospital, For further information distraction. said: “Around a quarter of the about the project or to volunteer, They are recruiting local ‘knit patients we care for live with you can email jo.ogden@anhst. and natter’ groups to make the dementia and these Twiddlemuffs nhs.uk or sara.robinson@anhst. colourful muffs for those who may help settle them down and nhs.uk Sara Robinson, left, and Jo Ogden with a Twiddlemuff Garden helps dementia patients learn to cope A new garden was recently launched at Airedale Hospital to help patients with dementia. Elaine Andrews, assistant di- rector of patient safety at Aire- dale NHS Foundation Trust, said:“The garden is fantastic. It is proven that being out in fresh air and in the garden particu- larly aids recovery and reduces anxiety and stress levels. “The garden has interactive parts to it, for example, herb Eileen Proud, left and Elaine planters and a potting shed Andrews which patients are welcome to use.” The main features of the gar- den are a figure of eight path Dementia which helps patients easily find their way around the garden and back to the ward, there is lots of carers are comfortable seating and shade sails to relax under, out of the sun. honoured Steve Marshall, head garden- er at Airedale NHS Foundation in awards Trust, said: “The beds have been split into three sections, which Dig this: head gardener Steve Marshall and ward sister, Lucy Walker, in the new garden Two inspiring leaders of includes a scented section, a ‘hot dementia care at Airedale colours’ section and a ‘cool col- can lift the mood of patients that lowing a successful bid to the Airedale and other external do- Hospital were amongst the ours’ section. might be feeling a bit low. The Kings Fund specifically for the nors, and was designed and cre- finalists for prestigious national “The idea was to help with pa- scented section aims to provoke refurbishment of the wards to ated by Steve Marshall, head awards. tients’ moods, for example cool memories, which is ultimately make them dementia friendly, gardener at Airedale NHS Foun- Elaine Andrews, assistant colours can help to calm anxious the main focus of the garden.” as well as donations from Davric dation Trust, and his team. director of patient safety, was up patients, whereas hot colours The garden, was funded fol- Construction, the Friends of for “Inspiring Leader” category in the 5th National Dementia Care’s Awards 2014, and Eileen Proud, chair of Friends of Pictorial menu is easy way Airedale, was shortlisted for her lifetime achievement of helping people with dementia. to beat reading problems Eileen said: “I was delighted Two members of staff have large print. to have been shortlisted. I really developed a new pictorial menu The menu has been piloted on believe in what I do and so that for patients with dementia or other ward 4 and is now being used on helps me to inspire enthusiasm reading difficulties. wards 1, 2, 5 and 6 with plans to in others and get them on board. Dietetic assistant at Airedale roll out to the whole trust. Elaine said: “Leading the Hospital, Liz Dawson, and ward Carol said: “Feedback from team which transformed the hostess from ward 4, Carol Myers, patients and staff has been environment for our patients used photographs of the main excellent and other wards are with dementia was a privilege meals (obtained from suppliers interested in having a similar menu for me. Their dedication and Tillery Valley Foods) to create a for their patients. The menu allows commitment was impressive, two week menu alongside photos patients to be more fully engaged constantly thinking of new ideas Dietetic assistant Elizabeth Dawson, left, ward hostess Carol Myers and Renee of cold foods produced by Sodexo in their care and to choose what and having fun on the way. Harvey, who was a patient on ward 4 and it includes descriptions in they really would like to eat.” “My vision was for us to go ‘further and faster’ within Airedale NHS Foundation Trust to make a real difference for the Borrow a book and learn more about dementia care and management of our patients with dementia.” Books to support people with 275,000 people with common available from libraries across dementia; support for relatives They are pictured in a dementia and their carers have mental health conditions feel North Yorkshire including in and carers; and personal stories. dementia garden re-designed been launched as part of the better through self-help reading. Craven, at Skipton and Settle For more information visit: by the hospital gardeners, reading well books on prescription The new collection of 25 Libraries. Topics include: help for http://reading-well.org.uk/ supported by the local Rotary scheme. titles have been recommended people who have been diagnosed; or contact Airedale’s patient Club and a funeral fund donated The scheme by The Reading by health experts and people picture books for reminiscence information service email: to Friends of Airedale, to help Agency already helps over who live with dementia and are sessions; living well with [email protected] patients connect with nature. www.airedale-trust.nhs.uk Special feature: telemedicine The Annual Record 2014-2015 13

Minister sees Immedicare telemedicine MD vital link in action Earl Howe, the Minister for Quality, with service visited Airedale’s Telehealth Hub Phil as an example of how technology Parkinson is used to provide better care for is the new patients. managing He took part in a secure video director for call with a patient with help from Immedicare Alex Blake, telehealth sister. – the Lord Howe said: “It was very successful good to see for myself and talk partnership to staff about how they are using Phil Parkinson between innovative methods such as Airedale telemedicine to support more Hospital and technical experts people in their own homes and Involve VC, set up to provide a reduce hospital admissions. It is telemedicine service and help certainly the way forward and I relieve pressures on urgent care Garden helps dementia was interested in how they will be services. using e-prescribing and other digital He will be a vital link approaches to such good effect.” Earl Howe and Alex Blake, telehealth sister between the two organisations to manage the business effectively, with bases within the trust and at Involve’s head patients learn to cope office in Warrington. Phil said: “My role is to expand the service, oversee all operations from sales to delivery and support for customers. It is also to help to make the service Screen success more seamless and reduce duplication. “Immedicare is a ground- n Telemedicine cuts use of A&E by 45% breaking venture and I believe that our innovative telemedicine service delivers high quality n patient care by using the latest Hospital admissions dropped by 35% technologies and clinical skills.” Telemedicine facts n Airedale was the first NHS trust to use the acute module of TPP’s SystmOne, which allows a single primary and secondary care record to be shared across the area and in any other region that uses SystmOne. n Using a 24-hr Telehealth How Hub based at the trust, telemedicine Airedale also provides is used to a remote consultant- led service including full transform care trauma, orthopaedic and nationally – see dermatology clinics, to 16 page 19 prisons across the country. n Last July, a unique telemedicine joint venture Resident Bryn Poulton, aged 80, of Skircoat Green in Halifax, with Tanya Smith called Immedicare was formed between Airedale Telemedicine has proved to be a Heatherstones to appropriate providing care, housing support their own homes, resulting in Hospital and technology success with staff and residents networks to make sure they get and the chance for residents to re- over 6,000 patients being linked to company Involve. They alike at Heatherstones Court – a the individual care they need. build independence, with the aim the Telehealth Hub at the trust. provide a full end-to-end unique housing scheme in Calde- She has used the service to get of returning to live in the com- Patients, who would previously service – clinical expertise rdale. medical help and advice for a res- munity. Residents may also live have been sent by ambulance to and the technology – to The 12 self-contained apart- ident with Alzheimers, who was there following a stay in hospital. their hospital’s emergency depart- nursing and residential ments at Skircoat Green, in Hali- having a stroke and who spoke It was created by Calderdale ment, and often admitted to hos- care homes, patient homes fax, is now linked up to Airedale very little English. On another Council, NHS Calderdale Clinical pital, can now be seen clearly on and prisons throughout Hospital’s Telehealth Hub provid- occasion Tanya had asked for ad- Commissioning Group, Connect screen and treated remotely. They the country. Visit www. ing them with extra support and vice about a male resident who Housing and Calderdale and Hud- can be monitored from the hos- immedicare.co.uk care on screen 24 hours-a-day, had been given his maximum dersfield NHS Foundation Trust. pital’s Telehealth Hub, with the n The Immedicare partnership seven days-a-week. amount of medication but was Airedale NHS Foundation back up of hands on treatment provides telemedicine to Thanks to telemedicine, the still in a lot of pain. Trust teamed up with technical from community nursing teams, 300 nursing and residential residents can get urgent medical She said: “We use it to check partners Involve in a partner- GPs, paramedics or hospital care homes with over 100 more help from highly skilled nurses whether we need to get our resi- ship called Immedicare to pro- if needed. It means residents in the pipeline. Borrow a book and learn more about dementia who specialise in acute care or dents to hospital urgently. We’re vide its innovative telemedicine avoid making stressful trips to hospital consultants via a secure not medically trained and so it’s service to around 300 care homes hospital. video link, if and when they need it back up for us. throughout the country with the Independent research shows – without having to leave the com- “It’s really simple to use and aim to help relieve pressures on that for the nursing and residen- fort of their own surroundings. you can quickly have a friendly urgent care services. Telemedi- tial home using Immedicare’s “I think it’s brilliant, it should face on screen on the laptop in cine is also used to support pa- technology: Telemedicine be in all care homes,” said reable- your bedroom or living room.” tients with long term conditions n hospital admissions dropped ment support assistant Tanya The accommodation scheme, such as chronic obstructive pul- by 35 percent is now in 300 Smith, who works within social which opened in January, is the monary disease (COPD), heart n use of A&E dropped by 45 per- nursing homes care and signposts residents at first of its kind in the country failure and complex diabetes in cent. 14 The Annual Record 2014-2015 Young people www.airedale-trust.nhs.uk

Street wise

Art on display: students and their artwork at Airedale Hospital Hospital showcase A group of art students displayed Fine art and print lecturer at to be able to make sales which their work to raise money and Craven College, Bridget Tempest, raised over £200 in such a short brighten up the outpatients’ area at said: “Organising a pop-up art space of time.” Airedale Hospital in April. exhibition is quite complex and Fiona Page, membership They also sold some hand we are very grateful to Airedale manager at Airedale NHS printed cards and donated the Hospital for giving our fine art Foundation Trust, said: “This is part Finding support Looking after yourself proceeds of the sales to the degree students this opportunity of our work with Craven College to - a close friend or family n Eating – keep eating as charitable fund at Airedale NHS and experience to showcase art. bring their artwork into the corridors member can be a good normally as possible Foundation Trust, raising a total of They were really pleased with the of the hospital, which we hope our listener n Sleeping – stick to the same £220. reaction to their work and delighted patients and visitors enjoyed.” - websites and blogs bed times and getting up www.winstonswish.org.uk times, keep your bedroom - helplines like the Cruse dark and quiet and cut down young people’s helpline 0844 on caffeine 477 9400 n Going out – seeing your festive singalong - a teacher or tutor friends may help - your GP n Exercising- regular exercise THINK ABOUT Patients visiting Airedale Hospital chaplain Jenny Smith and matron can make you feel good and were given a festive treat by Sherie Herpe of Airedale NHS help you sleep A CAREER WITH children from two local primary Foundation Trust. n Avoid smoking, drinking and THE NHS schools who turned up to sing Jenny Smith said: “The idea drugs Christmas carols last winter. behind the carol-singing was to If you’re interested in a career Pupils from Glusburn and create a festive atmosphere around in the NHS check out this Eastburn Primary Schools provided the hospital and to try and take website a festive choral distraction in the the minds of our patients off any www.nhscareers.nhs.uk outpatients department over two worries they may have – at least for days. The visits were organised by a short time.” To find out more about work experience at Airedale Hospital go to our website www.airedale- card design wins prize trust.nhs.uk/work-with-us/ A Kelbrook girl won a competition children’s services at Airedale NHS to design the Christmas card for Foundation Trust. Close runner up work-experience/ Airedale Hospital last Christmas. was four-year-old Libby Dickinson Seven-year-old Libby-Mae from Sutton-in-Craven. Applying for jobs Vickers’ Christmas tree design was Children were asked to draw a Sarah’s story on. When I got it back with a You can look on NHS jobs for chosen as the winner of the festive festive themed picture to be used Sarah was 16 when her mum poor mark, I was so upset I vacancies www.jobs.nhs.uk contest by Bridget Fletcher, chief as the trust’s electronic Christmas died of cancer after being ill for got up and walked out of the executive, Michael Luger, chairman, card. Both girls won a selection box four years. classroom and halfway and Joanne Newman, matron for and Argos vouchers. “We’d known for such a long down the corridor I burst into time that my mum was going to tears. die. I’d done a lot of my grieving “When someone’s ill and already. The most difficult thing you’re living through it, you get in the run-up to my mum’s used to it and it becomes a part children enjoy planting trees death was thinking about of everyday life. But when you everything she was going to come out of it at the other end, Pupils from Steeton Primary and miss. Weddings and children… it’s very easy to feel guilty about Eastburn Junior and Infant Schools I’d give her a hug and wonder what you may not have done visited Airedale Hospital earlier how many more of these I had right or things you said that this year to help plant trees on the left. Obviously I was still very weren’t as kind as they could grounds. upset when she died. But I also have been. In the end though, Steve Marshall, head gardener had a strong feeling that as one I think you have to forgive at Airedale NHS Foundation door closed, another would yourself. Trust, said: “We had very positive open. “Mostly I think my mum’s feedback from the schools and “Since my mum died, I’ve illness has changed me in a both expressed an interest in been surprised at how stable positive way. I’ve gained a returning in the future to be I’ve been emotionally, though different perspective on life. It involved with any other tree there have been times when I’ve helps me enjoy everything more planting or wildlife projects. reacted more intensely than I because I’m enjoying it for her “The children really enjoyed would normally. For example, a as well.” their time here and luckily the sun trees on behalf of their clients plant the equivalent of one tree for few weeks after she died, I had Read other people’s stories came out for a little bit too.” to help contribute to carbon every NHS employee throughout to hand in some coursework at at www.childbereavementuk. Approximately 160 trees were reduction. the United Kingdom. school and I rushed it because org/support/young-people/ planted, all native to the UK, and The initiative, run by Airedale NHS Foundation there was so much going others-stories/ were donated by the Woodland NHS Forest, is an on-going Trust’s contribution to the project Trust and Oxtreegen, who donate conservation project which aims to so far is over 1,200 trees. www.airedale-trust.nhs.uk Public health The Annual Record 2014-2015 15

Liz Osborne, left and Clare Luby, community Nip health midwifery manager problems in the bud If you’re ‘feeling under the “Older people often don’t seek weather’, get advice from your advice for wheezes, coughs and pharmacist early and nip health sneezes because they don’t think problems in the bud is the plea to it’s serious enough and they don’t people aged over 60. want to waste anyone’s time. Every year the NHS sees a Pharmacists are highly trained Safe sleep practices for new babies huge increase in numbers of and will be pleased to give expert emergency admissions to hospi- advice. Midwives have been raising Infant Death Syndrome (SIDS) alcohol, smoke, or taken tal over the colder months and “Pharmacies have long open- awareness of safe sleep practices by providing new and expectant medication or drugs that may alter many of them are older people. ing hours, you don’t need an ap- with new and expectant mums to mums and dads with information their level of consciousness. Dr Andy Withers, clinical pointment and many have pri- help reduce deaths amongst new and advice about safer sleeping. “Some breastfeeding mothers chair of Bradford Districts Clini- vate consultation areas.” babies. Liz Osborne, infant feeding do choose to share a bed with cal Commissioning Group (CCG), For a symptom checker and The maternity team at Airedale coordinator, said: “We have been their baby and it is important that said: “In winter, doctors and nurs- information about local NHS supported a new national initiative focusing on making sure babies they follow guidance about how es see a big increase in the num- services visit www.nhs.uk or ‘safer sleep week’, which aims are never in the same bed as to do this safely, or speak to their ber of older and frail people who www.nhsstaywell.org for details to reduce the risk of Sudden parents if they have consumed midwife.” are admitted to hospital because of local health services. of respiratory or other chronic NHS 111 is available free of conditions usually worsened by charge, 24 hours a day, seven days How to tackle immobility, the cold and other vi- a week (including bank holidays) Smoking in cars danger ral illnesses. by dialling 111. Drivers will be banned from have less developed airways. It winter bug smoking in their cars if they are can increase the risk of asthma, Visitors are being urged to help carrying children as passengers glue ear, meningitis, cot death and in the fight against the common Help to save antibiotics when a new law will comes into other respiratory diseases. winter bug norovirus that can force in England on 1 October. The government estimates that cause diarrhoea and vomiting. Help save antibiotics is the plea asked to become ‘antibiotic It aims to protect young people three million children in England They can help by not from Kevin Frost, antibiotic lead guardians’ and help slow down under 18 from second-hand are exposed to secondhand coming to hospital if they have: pharmacist at Airedale, who is antibiotic resistance. Pledges on smoke and anyone found flouting smoke in their family car. Children n had vomiting and/or concerned they may lose their the Antibiotic Guardian website the law could be fined £50. being exposed to secondhand diarrhoea within the last 48 effectiveness putting patient care (www.antibioticguardian.com) Bradford Council welcomes smoke results in more than hours; in jeopardy. include: any move to reduce the number 300,000 GP visits and 9,500 n coughs, colds or flu-like He is urging hospital staff, n For infections that our bodies of people smoking in the district hospital admissions every year. symptoms; GPs and patients to make one are good at fighting, like coughs, and helps create a smoke free For more information visit the n had contact with anyone with simple pledge about how they’ll colds, sore throats and flu, generation. new Breathe website at: www. any of the above. make better use of antibiotics I pledge to try treating the The council backed a Public breathe2025.org.uk/. Rob Dearden, director and help save this vital medicine symptoms for five days or talk to Health England campaign to Smokers can visit nhs.uk/ of nursing at Airedale NHS from becoming obsolete due to my pharmacist for advice rather highlight the hidden damage that smokefree for a range of free Foundation Trust, said: “We resistance caused by overuse. than going to the GP secondhand smoke in homes support and quitting advice, know that visitors sometimes During European Antibiotic n I pledge to always take any and cars can cause to children’s including the Smokefree app and feel they must take every Awareness Day in November 2014, unused antibiotics to my health. Secondhand smoke is Quit Kit. Or contact the Bradford opportunity to visit sick friends he distributed information about pharmacy for safe disposal to particularly harmful to children Stop Smoking Service tel: 01274 or relatives in hospital, even if appropriate antibiotic use. help stop them from getting into as they breathe more rapidly and 437700. they are unwell themselves.” Staff and patients are being the environment.

Directors get the point as flu jobs for staff are promoted Flu kills

I know that influenza is dangerous, highly contagious and largely preventable. I could carry and pass on the virus to others without having any symptoms myself, so even though I consider myself healthy, I might be risking the lives of others.

Protect yourself, your family, colleagues and patients – be a flu fighter, get your flu jab.

Spearheading our flu-fighter employee health, said: “We said: “We would like to catch campaign this year were Rob will be visiting ward areas from as many of our staff as soon as Dearden, director of nursing, and September and encouraging as possible to protect them, their Karl Mainprize, medical director. many clinical staff as possible families and patients from the flu In 2014/15, 1,556 (70.5 percent) to receive the flu vaccinations. virus from the very start of the of our staff, who have direct Additional drop-in clinics will be winter period. They will need to A leading workforce campaign delivered by contact with patients, had their arranged to make sure we can have the vaccination again this flu jab. protect as many staff as possible.” year as there will be new strains of Michael Smith, head of Karl Mainprize, medical director, flu in circulation.” © NHS Employers 2014 16 The Annual Record 2014-2015 Celebrity www.airedale-trust.nhs.uk Maternity unit is backdrop in election battleground Former leader of the Labour Party, for all women in labour. Airedale NHS Foundation Trust, Ed Milliband and shadow secretary The two politicians had the said: “It was a great opportunity of state for health, Andy Burnham, chance to talk to midwives and for us to show off our wonderful visited Airedale Hospital’s maternity other maternity staff on Saturday 11 facilities which are designed to be unit in April. April 2015 and find out more about less clinical and provide as relaxing They were given a tour of their work. They met with Stacey environment as possible for our the trust’s labour ward and its Hunter, director of operations; patients. Both our staff and mums midwifery-led unit, which had a Julie Hinchcliffe, interim head of on the ward really enjoyed the £748,000 refurbishment to make it midwifery and senior matron at the visit.” more homely. time, Mary Armitage, the new head Picture shows Ed Milliband and Liz Mr Milliband and Mr Burnham of midwifery and Sarah Simpson, Kendall, shadow minister for care met with the hospital’s midwifery labour ward manager. and older people meeting Rebecca team as they announced a pledge Julie Hinchclife, interim head Booth, of Keighley, with baby Mila to provide one-to-one midwife care of midwifery and senior matron at and their three-year-old daughter Lola

Dates for your diary Presenter at care home Please visit www.airedale-trust. nhs.uk/trustcalendar/ for further Evan Davis, presenter of Finch, manager of the care home events and updates to events. ‘Newsnight’ and ex-presenter of in Nelson about how it helps Triathlete cuts BBC Radio 4’s Today programme, to support her staff. Airedale’s Hospital open day visited the hospital’s Telehealth Telehealth Hub currently provides Thursday 20 August, 12noon- Hub and Marsden Grange Care services to 300 nursing and 4pm, marquee and education Home to find out more about our residential care homes around the ribbon on new centre, Airedale Hospital use of telemedicine for his Radio 4 country. programme. BBC health correspondent Theatres open day He interviewed Rachel Binks, Adam Brimelow has also paid a nurse consultant emergency care, visit to the Telehealth Hub recently department Saturday 17 October, 11am- 3pm, theatres department, about benefits for patients, and spoke to Bridget Fletcher, World champion triathlete She said: “We are absolutely Airedale Hospital 84 year-old resident Kenneth Lee, chief executive, about how the Jonny Brownlee officiallyoverwhelmed by our fundrais- who used telemedicine recently service can help a small district opened Airedale Hospital’s ing success. In all honesty I Board of Directors Meetings for a foot injury and Belinda general hospital to be viable. new emergency department did not expect to get such an in public earlier this year. amazing response and reach 30 September, 28 October, He was chosen by health our target which has allowed 25 November, from 9am, staff as their local sports hero us to buy some state-of-the-art seminar room, Education Health Secretary looks around to help them celebrate reach- equipment. Centre, Airedale Hospital Jeremy Hunt, secretary of state for the hospital because they have one ing the £100,000 target for their “The whole design of the health, visited Airedale Hospital for of the best IT systems anywhere in Emergency Department Ap- department has been truly pa- Council of Governor Meetings a look around the maternity unit the country.” peal. tient focused.” in public and new emergency department, Mr Hunt said this system gave Jonny cut a ribbon at the en- Jonny Brownlee thanked Thursday 29 October, 4-6pm, before the 2015 election. hospital staff access to important trance to the new department the emergency care team for seminar room, Education Afterwards, he said: “Kris information about patients such as and a new plaque naming him inviting him to officially open Centre, Airedale Hospital Hopkins had invited me to come their allergies or notes from their as the guest who officially the new department and con- because he campaigned very hard GPs. opened it has been placed on gratulated them on their fund- Occasionally some event dates for the new A&E unit in the hospital He added: “It all basically leads a mural featuring a bicycle raising effort. may change, please check our and I wanted to see it for myself – to much safer care, which is brilliant against a tree, with leaves high- He said: “It’s an incredible website. and I’m really, really impressed. for patients. Airedale is a hospital lighting some of the donations. achievement to have raised “I have been a long-time fan of where they have blazed a trail.” He was then given a tour of the your target. I cycle in this area new department and staff had a lot and it’s wonderful to see the chance to meet and chat to such great facilities which him. will benefit the local commu- Bridget Fletcher, chief nity.” executive of Airedale NHS Other guests at the event Foundation Trust, said: “Our included the original sponsors new emergency department and supporters of the appeal – has been a fantastic achieve- Barbara Hodkinson, founder of ment and we are delighted that the national Butterfly Scheme, Jonny could join us as a special which helps hospital staff to guest. care for and improve the health “I would like to say a huge and wellbeing for patients with thank you to all our sponsors, dementia; Ann Christian, asso- the businesses, members of the ciate of LCF law firm; Malcolm community, families and our Weaving, owner of Rendez staff who have supported our Vous Hotel, in Skipton; Eileen appeal so generously.” Proud, chair of Friends of Meg Crossley, consultant Airedale and Mike Yates, chair in emergency medicine, said of Airedale New Venture – two the success of their venture of the hospital’s charities. The had been down to team work Keighley News nominated the including those who built and appeal as its charity of the year designed the new department and both Skipton Craven and and those who will now deliver Keighley Rotary Clubs gener- care in it. ously supported the Appeal.

Much to see and do at this year’s open day Pictured are children from bokwa were some of the more (Thursday 20 August) with a wide Nightingale’s Day Nursery having fun creative ways of keeping fit to try range of demonstrations, taster rehearsing their hula hooping with at Airedale Hospital’s open day last sessions and interactive stalls. fitness instructor Vicky Lakin ready summer. It’s a day of free entertainment for last year’s hospital open day. Once again there is so much for all the family in a giant marquee, Local sports hero Jonny Brownlee at the official opening Hula hooping, zumba and to see and do at this year’s event outside and inside the hospital. www.airedale-trust.nhs.uk Patient involvement The Annual Record 2014-2015 17

YOU SAID WE DID… Living by numbers

You said: “It was too noisy 270,500 at night on our acute medical patients now use Airedale unit.” Hospital services plus a further We did: Ear plugs were provided in the stores on that 87,145 unit for staff to give out to patients use community patients. services. Airedale has produced You said: “We would like its sixth report giving an cardiac rehabilitation classes overview of complaints and during evenings.” feedback from patients, relatives We did: We are taking a poll and users. of patients to get more views on evening or Saturday morning 103 classes in the community. formal complaints were received You said: “There was an and investigated by the trust issue with trying to book a first last year compared to 73 the appointment with a midwife.” previous year. Only We did: This was investigated and changes have been made to 0.53% improve communications in that of people who use services or area. experienced care needed to You said: “Patients did not contact the trust with issues always know if they were in the or concerns. This is less than Helen Roberts at the newly-located patient information service correct clinic if there wasn’t a 0.58% last year despite the nurse present on the outpatient increase in patient activity. reception.” We did: The patient self 3,797 Information now easier to find check-in facility will give patients compliments were received last extra assurance that they have year. Just Visitors can now easily find out landing above the main entrance service also runs the ‘Your Health’ been checked in correctly. more about health conditions to Airedale Hospital and will be section of the trust’s website 0.94% or available support as the staffed between 9.30am and at www.airedale-trust.nhs.uk/ Andy is patient of Patient Advice and Liaison drop-in patient information 4pm, Mondays to Fridays, with YourHealth Contact: Helen Roberts, Service (PALS) issues go on service has moved to a more an enquiry service and free email: [email protected] or to become formal complaints convenient location. It is on the information. The patient information tel: 01535 294413. service manager – illustrating the effectiveness New patient of the service. Last year, PALS service dealt with manager Andy O’Dwyer 1,797 Please help patient panel has been contacts and employed to work within 2,190 the medicines issues were specifically related to improve care in Airedale discipline to the trust. Andy O’Dwyer to help deal A group of people, who have n looking at ways to speed be available electronically in July with patient 386 been patients or carers, work up and improve the whole 2015 at www.airedale-trust.nhs.uk/ concerns about care and make were requests for information, with Airedale NHS Foundation discharge process working for-patients/ppee/ Please continue sure the departments run Trust to give their perspective to alongside a multi-disciplinary to visit the website for updates on smoothly. 117 help improve care, treatment and health professional team the panel’s work. He is responsible for the issues related to other service provision. n reviewing trust policy The search is on for young day-to-day delivery of services, organisations. A significant Each year the panel agrees an documents from a patient people interested in giving their working closely alongside the number of people are treated annual programme of topics to perspective views on the services provided by matrons and consultants, driving every year by staff from Airedale cover. The work plan for 2015/16 n to continually improve the the hospital. improvements to patient care. NHS Foundation Trust and the will include: experience of patients, carers For more information, His areas of responsibility vast majority have a positive n helping with staff training to and families using the services contact Lynsey Nicholson, patient include diabetes, endocrinology, experience. However, when improve communication skills provided at Airedale. experience officer, tel: 01535 haematology, oncology, things go wrong, we listen and as part of the hospital’s “Right An Annual Report about the 294027 email: palliative care, stroke and elderly try to learn from the experience. Care” programme work of the panel for 2014/15 will [email protected] medical care.

What does Airedale Board of NHS Foundation Trust Supporting directors go on tour mean to you? patients on Airedale Hospital’s board of directors took to the road stopping off in Keighley and Settle to find out what are their return the burning health issues for residents. They let people know about the latest developments in health care and how services home are managed and delivered. A free service which supports There was also a chance to put patients on their return home after questions to board members. a stay in hospital has helped more Michael Luger, chair of than 1,000 people in just two years Airedale NHS Foundation Trust, – helping reduce readmissions. said: “All our board meetings are Home from Hospital (HfH), open to members of the public, based at Carers’ Resource in “Often they’re people who don’t but we appreciate that due to the Shipley, plays an important role in qualify for social care but do have large area we serve it may be too supporting both health and social additional needs which could affect far for some people to travel to “Encouraging patients, carers and families care needs for patients in Airedale, their health, wellbeing or ability to Airedale Hospital and so decided to talk about their experiences, positive and Wharfedale and Bradford. remain independent. to take our meetings out into the Shelley Marshall, HfH manager, “Patients and their carers say community to involve them in our negative, without recrimination so that we can said: “Nurses, therapists and social transition back home has been discussions.” learn from them and provide our best care” workers are key to identifying much easier with this support.” Agendas and papers for all patients who may be at risk of For more information contact tel: board meetings are available Kuldip Sohanpal, Equality and Diversity Manager readmission, or who may be 01274 531377, Monday to Friday, at www.airedale-trust.nhs.uk/ anxious about returning home. 9am-4.30pm. about-us/trust-board-meetings/ #Airedalerightcare YOUR HOSPITAL Here to care 18 The Annual Record 2014-2015 Working with patients www.airedale-trust.nhs.uk Patient Advice and Liaison Service: here to help What does PALS at Airedale behalf and help get things sorted on to managers and staff n help you to get in touch with local areas around the hospital. These Hospital do? out. We won’t speak to anyone n help sort out your problems or national support groups. are also available in several Our aim is to improve the service about your concerns unless you say quickly on your behalf languages. for patients, their relatives and it is OK to do so. However, it may n advise and support you and your How do I get in touch? We can visit you on a ward or you friends and we will listen to your be necessary for the PALS team to relatives and friends n tel: 01535 294019 can come to our private office based experiences. Although employed review your medical records. n provide you with information on n email: [email protected] on ward 18, between 7.30am-4pm, by Airedale NHS Foundation Trust, NHS services n ask a member of staff to help you Monday-Friday. Outside of these we have your best interests at heart. Can we help you? We can: n advise you about our complaints get in touch with us hours you can leave a voicemail If you have a problem, we can talk n listen to your concerns, comments procedure, and the support you n complete a PALS form available and we will contact you on the next to the managers and staff on your or compliments and pass them can get if you decide to complain in all departments and clinical working day. Good patient Why governors experience is at heart of play a key role Lynsey’s role in shaping the

Lynsey Nicholson is our new patients’ lives and needs.” patient experience officer. Her Her aim is to develop closer role is helping patients, carers links with more community and the public to get involved in groups so that she can get as trust’s direction decisions about their own health diverse views as possible. Paul Maskell is one of six newly sider the views of patients and right questions and considering care and to shape the services appointed governors and he will staff and, as a governor, I will en- reports on how the trust is work- that they use for the benefit of be making sure that patients in sure these views are heard. ing. They also represent the in- everyone. West Craven have their voices “In order to deliver ex- terests of the public and so Making sure that good heard. ceptional, respectful need to devote time to patient experience is at the He has worked in the health services staff need to finding out what they heart of all activity, both sector for the past 15 years, ini- be supported, val- think. within the hospital and tially for the primary care trusts, ued and enabled The public and whilst providing care in the in Bradford and now for Macmil- to provide the the staff governors community, is her overall goal. lan Cancer Support, as part of best possible are elected by the Getting feedback from the service development team. patient experi- Foundation Trust patients on what actually Paul is also chair of Kelbrook ence.” members each happened whilst they were and Sough Parish Council and Governors year. Most people receiving care or treatment is a co-opted member of the West act as a link be- join as governors as important. Craven area committee. Other tween the hos- they are interested Lynsey, pictured, said: “We expertise he brings to the role pital board of in putting some- want to know what matters includes around learning and directors and the thing back into the to patients, their relatives and development, organisational de- public. Their role is community. They carers to make sure we provide velopment and working on and to hold the Board play an important a patient centred service. supporting innovative services. to account for its part in the future of “This means listening, Paul, pictured, said: “I believe performance the hospital. understanding and I can bring the skill, knowledge, by asking responding to and compassion required to be an the the views of our effective governor. local population “Our role is crucial in holding to plan more the NHS to account and I am com- effectively for mitted to supporting and chal- the future – our lenging Airedale to deliver excel- services need lent health care and high quality to fit around services for our community. “The NHS should always con- ‘Twitter’ messaging Children and young people service a great success now get to have their say Almost 2,000 people now get their nice too… June 2015 Children and young people address any problems that Contact Helen Roberts, latest news about Airedale by @Mealyjoe: @AiredaleNHSFT under 16 are now asked to take concern patients. email: helenE.roberts@anhst. following the trust on Twitter – I like to give a big thank you to all part in the national Friends and Jo Newman, matron nhs.uk or visit www.nhs.uk/ @AiredaleNHSFT. the fabulous nurse and staff on Family Test (FFT) and answer the for children’s services, friendsandfamily This is another way to engage hodu for their way they care for me question: “How likely are you to said: “This feedback with patients and our local receiving chemo May 2015 recommend our hospital for care means we can act community about their @jlyons_services: @ or treatment?” quickly, based on what experiences and our new RichardParkerKN @ To encourage them to have our young patients developments. AiredaleNHSFT people their own say, Airedale Hospital tell us. The FFT gives Thank you to our complain, but my has worked with Monkey them a voice and a followers and here are interactions with Airedale Wellbeing to create new FFT role in improving the just a few words of always positive, especially cards for young children and also care we provide. We encouragement we’ve had this ophthalmic clinic. Nov 2014 a version for older children and welcome all their year: clbnolan: @AiredaleNHSFT teenagers. comments, so that @Stuiecakebread: amazingly kind & patient nursing Comments and scores from we can see where @jamesmartinchef I spent 4 days staff in A&E & Ward 2 last night FFT are rapidly available to changes can be @AiredaleNHSFT and I got fed when I was brought in with chest front line staff, so that they can made.” more than at home… oh and it was pains. Thank you Nov 2014 www.airedale-trust.nhs.uk Partnership and performance The Annual Record 2014-2015 19

Patients satisfied Local team takes with service, says national lead on survey Patients were satisfied with the length of time their visit transforming care to Airedale’s emergency A local team of partners from improve the quality of life for res- time of the day or night. After a department lasted and that the NHS, local authorities, care idents, help them to be more inde- recent fall, the care home was the staff did not talk to each homes, technology and academ- pendent, deliver more specialist able to speak to an experienced other as if they were not there ia have been selected to take a services into the care home and nurse in the Telehealth Hub, at according to the national national lead on transforming Partnership is focus on proactive rather than re- Airedale Hospital, who assessed accident and emergency (A&E) care for patients. sponsive care. Joan using the secure video link. survey. The new care model – called one of 29 areas For patients, this could mean Following a consultation with an Patients said they received Airedale and Partners Enhanced fewer trips to hospital; a single, A&E consultant the hub nurse ar- the results of their tests Health in Care Homes Vanguard nationally easy way of accessing health and ranged for her to be cared for in before leaving the emergency – aims to improve the health and to redesign care, the local part- social care services and other spe- her own familiar surroundings department and that staff social care for thousands of resi- nership has been named as one cialist advice, day or night; more rather than transferred to the explained the results of the tests dents in care homes. of the first 29 vanguard areas na- services provided closer to home emergency department. in a way they could understand. It brings together more than tionally that have won a share of and services which are tailored The new care model provides The independent survey, a dozen organisations including a £200m transformation fund. specifically to their needs. links to social care so that an as- published by the Care Quality health and social care services The local scheme will use tech- The new care model will mean sessment of the layout of Joan’s Commission (CQC), asked such as clinical commissioning nology, such as telemedicine, that telemedicine will be rolled room could be completed to pre- patients who visited Airedale’s groups, care homes, technology which uses a secure video link to out to more care homes. vent any falls and a multidisci- emergency department during specialists and Bradford Univer- provide on-screen care (see page Joan has Parkinson’s disease plinary team including carers, March 2014, what they thought sity working across Airedale, 13). It will help integrate services and lives in a residential home. nurses, therapists, social care and about different aspects of Bradford, Craven, East Lanca- and provide immediate access Her carers can get advice and the voluntary sector, can work to- the care and treatment they shire and Wharfedale. to a health or social care expert, support through secure technol- gether to deliver care tailored to received. Chosen from 269 ideas for how where appropriate. The aim is to ogy, that works like skype, at any her needs. Rob Dearden, director of nursing at Airedale NHS Foundation Trust, said: “We are pleased that patients using Non-executive our emergency department continue to rate us highly, especially as the survey director joins was undertaken whilst the Chartered department was in temporary accountant accommodation. Jeremy Cross “We hope our new has joined emergency department, will Airedale as a make a huge difference to our new non- patients’ experience.” executive director. Jeremy was Jeremy Cross attracted by Trust gains our ‘Right Care’ programme which puts Investors patients at the heart of all the board’s decision-making. With over 25 years business in People and financial experience, he started his early career with award Price Waterhouse, moving on Airedale NHS Foundation Trust to work in the retail sector for has gained the Investors in Sears plc, Boots the Chemist, People bronze standard for and Asda and then to Halifax employers. Building Society and Bank of The trust received its Scotland. accreditation following Currently self-employed, an assessment based on he is chair of The Mansfield interviews with dozens of staff Building Society as well as from all disciplines. providing free consultancy Assessors will return again services for a number of Leeds for a review in the future. based charities. Positive feedback included Jason Harries, Debra Borsley and Dr Harold Hosker at the awards ceremony a strong commitment of staff to providing a quality service for patients; staff remain motivated despite all the Awarded one of the top recent changes within the NHS; close working between teams; and a continuing investment in learning and 40 hospitals – again development. Airedale NHS Foundation Trust has and language therapist and Dr been judged as one of the 40 top Harold Hosker, consultant in Good standard performing hospitals in the country respiratory and general medicine Healthwatch North Yorkshire by CHKS – the independent collected the award at an event in found that Airedale hospital provider of healthcare intelligence London. was operating to a very good and quality improvement. The award is based on standard of care during an It was named as one of the 40 the evaluation of over 20 key enter and view visit. See www. Top Hospitals for 2015 and this is performance indicators covering healthwatchnorthyorkshire. the fourth time that Airedale has safety, clinical effectiveness, health co.uk/enter-view-reports won the award. outcomes, efficiency, patient Debra Borsley, principal speech experience and quality of care. 20 The Annual Record 2014-2015 Sport

39-year-old has 40 in his sights – 40 On the run marathons that is… with the Dodgers The Airedale Dodgers had over 30 has two children, aged three and How often do you run? Have you ever competed in any runners in the Great North Run eight. Usually three times a week but it events? 2014 from novices to regular run- depends what I’m training for. Yes, 5ks, 10ks, 8 half marathons, a Jonathan Carter, pictured, ners. How long have you been a 20 mile race and I’m about to run emergency nurse practitioner They are Airedale Hospital’s member of the Dodgers? What do you get out of running? my third marathon. and charge nurse, is planning running club and members raise I was one of the original Dodgers It has changed my life. Apart from on running 40 marathons funds for Manorlands and Sue and my first ever run was with keeping me healthy and helping What would you say to motivate before his 40th birthday in Ryder Care. them 1 January 2010. me manage my weight, the men- others to run? June 2016. Their beginners group run tal benefits have been amazing. Lots of people say ‘I’m no good at And his challenge will finish every Wednesday evening, start- Why did you join? I’ve made lots of new friends. By running, I couldn’t run like you with 10 marathons in 10 days ing from the west car park, at I was fed up, unfit and didn’t do challenging myself at different do’. Six years ago I couldn’t run around Lake Windermere. 5.30pm. much exercise so was putting events, my family and friends are for more than a minute without Jonathan aims to raise Heather Gardner, central sys- weight on. The thought of run- proud of me and I’m proud of my- wanting to collapse. It’s about £3,000 for the Brathay Trust, tem administrator in IT, spoke to ning a half marathon scared me self. I’m a good role model for my starting off gently and building which improves the life The Annual Record about being a but I needed something to focus children and they’re interested in up stamina. chances of children and young member of the club. on. running. It gives me a break from You don’t know what you are people. Heather is 41-years-old, lives family life and helps clear my capable of until you try. He said: “When treating in Steeton with her partner and mind from daily stresses. some young people I think if they’d just had somebody to help them at the right point Off they ho-ho-ho: they may not have ended up in below from left, the emergency department. Richard Keeble, “The charity does fantastic consultant; work helping children to Jess Keeble, develop the confidence, Meg Crossley, motivation and skills they need consultant; Mel to unlock their potential and Glover, sister; make positive changes to their Alex Danecki, lives.” consultant; Karen Follow Jonathan’s progress, Williams, secretary, or sponsor him by visiting: with her two www.runningawayfrom40.co.uk daughters Charlotte and Lydia Williams

Hats off for their achievement: the cyclists who completed a gruelling challenge

Santa runners jingle all Pedal pushers in the way for charity A team of good sports swapped of the official beneficiaries of 1,200-mile trek their scrubs for Santa outfits and the event alongside Sue Ryder took part in the Skipton annual Manorlands and Yorkshire Air A team of four triumphant cyclists Airedale’s Endoscopy Appeal. ride the weather was kind to us. Santa Fun Run for charity. Ambulance (YAA). completed an Alps challenge for Kevin Wharton said: “The However, we did have a few days More than 1,600 runners Alex Danecki, ED consultant, charity with their last leg finishing enormity of our ride did not sink in of torrential rain which made it were at the starting line of the said: “This was a great at Airedale Hospital. until the very first day cycling the dangerous, as well as miserable. annual Santa Fun Run, including opportunity for us to not only get The group – Christa Baldwin, first mountain – Mount Ventoux – “The constant reminder of staff from Airedale’s Emergency into shape to cope with a busy Kevin Wharton, Ray Cryer and which took us nearly three hours. the four great causes we were Department (ED) plus family. winter, but also raise money for Kevin Owens – took on the 1,200 “In total the ride took us 16 raising money for kept us going, Airedale’s Emergency more life-saving equipment for mile challenge to raise money days. It certainly took its toll on us as well as support from family and Department Appeal was one our wonderful new unit.” for several charities, including all but luckily for the majority of the friends.”

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