AN INFORMATION RESOURCE FOR THE NATIONAL COUNCIL ON FALL 2006 • VOL. 9, ISSUE 3

President’s Message draft, and grassroots efforts by NCPG state affiliates have helped to increase the number of co-sponsors of It’s common wisdom that living in the moment is the this piece of legislation. At the time of this writing, HR best way to master time. But it can be hard for us 6009 is currently up to seven co-sponsors—Represen- adults to seize the day the way children seem to do in- tatives Michael Capuono (D-MA), William Lacy Clay stinctively. Faced with mastering their time, adults (D-MO), Barney Frank (D-MA), Patrick Kennedy (D- seem to fall into two opposing time traps. RI), Tom Osborne (R-NE) and Jim Ramstad (R-MN). The first time trap is anxiety. Adults tend to fear the The mere introduction of this bill is itself an important passage of time and the loss it represents—aging, infir- sign that our long and hard work to raise public aware- mity, death—and our fear of the future can keep us ness is bearing fruit. While we do not yet know the from pursing our most cherished goals. outcome of HR 6009, and if indeed this legislation The second trap is complacency. Intellectually, we understand that will need to be reintroduced next year, our challenge continues to be our life is finite and could end suddenly at any time. But we can lull in the simple manner in which we all manage our time, talents and ourselves into believing that there will always be a “later” when we expertise as individuals of an organization that acts and advocates for can get around to whatever it is we’ve promised ourselves we’ll do. problem gamblers and their families. Within the past several weeks, we have witnessed something that per- I strongly urge all NCPG members to consider ways to support HR haps we never thought might occur for problem gamblers and their 6009 or its successor next year. Wouldn’t it be satisfying to someday families. We have witnessed the introduction of the very first bill to look back on this significant moment in the history of the problem specifically provide Federal funding for problem gambling treatment! gambling field, and to know that we acted and responded, and were a This significant new Federal legislation, HR 6009: The Comprehen- part of something that truly made a difference on the field of prob- sive Awareness of Problem Gambling Act of 2006, has been intro- lem gambling? Time is indeed of our making. Let’s not be lulled into duced in the US House of Representative by Rep. Marty Meehan thinking that we can “get to that later.” (D-MA). In its current form, the bill allocates over 5 years: $1 million Sincerely, for a national problem gambling public awareness campaign, $20 million for research, and $50 million a year for four years for preven- tion and treatment of problem gambling. Clearly, HR 6009 has the potential to greatly impact the aims, goals, work and future of NCPG. From the inception of this piece of legis- Dennis P. McNeilly, SJ, PsyD lation, NCPG has played a major role in the drafting of the initial

Monsignor Dunne’s 90th Birthday Celebration Monsignor Dunne’s 90th birthday cele- Monsignor’s accomplishments and how he bration was a great success. After some touched his family in a personal way. hors d’oeuvres and a three course meal, we Pat Fowler, Paul Ashe and Laura Letson all sang Happy Birthday to Monsignor flew in from Florida to help celebrate Dunne. (P.S. Monsignor blew out the Monsignor’s day. Pat presented the Monsi- candles with the help of Dr. Nora and gnor and all in attendance a copy of a spe- Sheila Wexler). cial newsletter that the Florida Council Arnie Wexler started off the celebration by had written. In the newsletter were quotes sharing many of his personal remem- Monsignor Dunne celebrates his 90th birthday with from several people along with stories brances from the early seventies about friends Arnie Wexler and Rena Nora (Birthday, continued on page 4)

Executive Featured Pioneers in From the CEU Director’s Program: the Field: Industry: Events 2 Letter 3 Oregon 7Arnie Wexler 8Real Voices 15 inside Executive Director’s Letter: New Affiliate Federal Advocacy Websites Come visit the redesigned Indiana Over the past few months, the national office has been working hard on Council website at www.indianaproblem legislation in the House of Representatives to provide a total of $71 mil- gambling.org and see their impressive lion in grants to problem gambling prevention and treatment programs collection of information on gambling (see Presidents Message, pg. 1). and problem gambling in Indiana. The majority of the work will happen at the state level, but hopefully it The Michigan Association on Problem can be done in conjunction with NCPG to maximize the effectiveness of Gambling now has a website. Goto this campaign. Members of Congress are responsive to individuals in their www.michapg.org for contact infor- district and state, so this will be the first real test of our ability, as the national grassroots advo- mation on people and programs help- cates for problem gamblers and their families, to communicate a strong and positive message. ing problem gamblers in Michigan. We need to be polite but persistent. But the requirements for effective advocacy are not limit- ed to passion. This is why efforts like our Helpline Data Summary, the National Survey of State Problem Gambling Services and our partnership with the Association of Problem Gam- bling Service Administrators are so important. In fact, Rep. Meehan says that he introduced the bill after reading a recent newspaper series about the rapid growth of the gaming industry Assistant Director and the lack of funds for problem gambling services. One of the main sources for the story Nonprofit agency. FT position with was NCPG and our 1999 National Survey of Problem Gambling Programs! health benefits. Applicants must have This is an important sign that our long and hard work to raise public awareness is bearing significant managerial experience, pre- fruit. I believe this is the first time in the history of the that a bill to specifically vention program expertise and gradu- provide Federal funding for problem gambling treatment has been introduced. Our challenge ate degree in human services. Excellent is now to demonstrate that we have the organization and strength around America to support writing, training, consultation and and pass this bill and similar legislation in the future. Every step we take builds a foundation computer skills. Knowledge of prob- for future success. I will go so far as to say that I think we will look back on this as a signifi- lem gambling helpful. cant moment in the history of the problem gambling field, and of NCPG. I look forward to Send cover letter and resume to working with each and every one of you to advocate for this bill. [email protected] or fax to Sincerely, 203-453-9142. Indicate employment availability and salary requirement. Keith Whyte Executive Director

New PSA for College Job Opportunities Campuses in Oregon National News NATIONAL COUNCIL ON PROBLEM GAMBLING The Connecticut Council on Problem Several treatment programs in Oregon The National News is published by the Gambling, in collaboration with are recruiting for problem gambling National Council on Problem Gambling. Quinnipiac University, created a 30- counselors, so if you are looking for a second PSA addressing the current change, please consider moving out National Council on Problem Gambling phenomenon of poker and on-line our way. For more information, email 216 G Street, NE, Suite 200 gambling on college campuses today. Wendy Hausotter, Workforce Devel- Washington, DC 20002 The PSA explores the consequences of opment Coordinator for Oregon Office 202-547-9204 an individual who develops a gam- Problem Gambling Services, at Fax 202-547-9206 bling problem and the events that lead [email protected]. [email protected] to his arrest. Oregon offers a progressive prevention www.ncpgambling.org For further information or a copy of and treatment system (see article in the PSA, please contact CCPG at this newsletter or http://egov.oregon. Executive Director: Keith Whyte 203-453-0138. gov/DHS/addiction/gambling.shtml), Program Manager: Linda Abonyo not to mention friendly folks, clean air, green trees, great urban and rural Administrative Assistant: Melissa Martin venues and much less rain than you’ve been led to believe!

2 National Council on Problem Gambling Toll-Free Helpline (800) 522-4700 3 Featured Program The Newest Residential Gambling Treatment Program in the Country and the Final Step in Oregon’s Stepped Care Treatment System

Oregon Problem Gambling Services (OPGS) expanded its gambling every 6 months for the next 24 month, and if problems are detected treatment services this past August with the opening of the state’s first she will be encouraged to re-engage in treatment. publicly-funded residential gambling treatment center. Cascadia Be- So how can Oregon afford such an extensive system of care for prob- havioral Healthcare added an 11-bed 1,750 sq. ft. wing to its residen- lem gamblers? It started back in 1991 when state legislation sanc- tial alcohol and drug treatment facility in Salem, Oregon via a tioned the operation of video lottery terminals in bars and taverns $327,000 annual contract with OPGS. While clients of the facility across Oregon and included a provision to fund gambling treatment share common dining and outdoor areas, the gambling clients have services. Seven years later new legislation addressed issues of stable their own bedrooms, bathrooms, therapy rooms, and lounge. Most funding and increased accountability by creating a Gambling Treat- importantly, they are offered a gambling-specific treatment milieu de- ment Fund that receives 1 percent of Oregon Lottery proceeds and veloped through the help of Louisiana’s CORE program and through created an administrative structure to oversee those funds. Today, consultation from Dr. Lori Rugle who has over 20 years of experience OPGS is housed within the Oregon Department of Human Services with residential gambling treatment. At this time, treatment enroll- and has an annual operating budget of nearly five million dollars. ment is limited to residents of Oregon. OPGS’ mission is to reduce harm caused by gambling and is an im- This new service represents a hallmark for Oregon in that longer- portant component of the State’s broad effort to create a balanced ap- term residential gambling treatment was the missing piece from the proach towards gambling. While the majority of the Gambling Treat- State’s gambling treatment continuum of care. In 2000, OPGS en- ment Funds (65%) are used to fully subsidize the cost of treatment to gaged in a strategic planning process, adopted a public health ap- gamblers and concerned others, important efforts are also placed into proach to address problem gambling, and set out to build an integrat- public awareness, primary prevention, outreach, workforce develop- ed stepped-care gambling treatment system. A stepped-care system ment, program evaluation, and system administration. offers maximum efficiency and effectiveness by continuously match- Within the United States, Oregon has the highest per-capita dollar ing client need to level of care. Treatment and interventions are de- investment in problem gambling services. This is why Oregon is not signed for persons with all levels of problem gambling, with treat- only a wonderful place to live if you love salmon or the sound of rain, ment intensity increasing as the need arises both within and between it is also a great state to live in if you need help for a gambling problem. programs. (see Figure 1.) For more information on Oregon Problem Gambling Services go to: As an example of how Oregon’s stepped-care gambling treatment sys- http://www.oregon.gov/DHS/addiction/gambling.shtml tem works, lets take Mary’s case. Mary had concerns that her video poker play was getting out of hand, called the Oregon Problem Gam- For the news release of the residential treatment program go to: bling Helpline (1-877 2 STOP NOW) and told the helpline counsel- http://www.oregon.gov/DHS/news/2006news/2006-0809.shtml or her gambling wasn’t a big problem but she needed to learn how to control it better. She was referred to Oregon’s Gambling Evaluation Figure 1. And Reduction Program (GEAR) and received a self-change guide Oregon Problem Gambling Services Stepped Care Service Structure and telephone counseling. As it turned out, Mary was among the 30 percent of people who use this minimal intervention without experi- encing decreases in their gambling. Mary’s gambling intensified and her counselor facilitated her move into the next level of intervention, outpatient treatment. During the intake assessment Mary’s counselor discovered that Mary’s gambling contributed to a current relationship crisis, she lacked housing, and was increasingly experiencing suicidal thoughts. She was therefore referred to one of Oregon’s three crisis-re- spite programs for gamblers where she spent the next 10 days. After she was stabilized she returned to the outpatient program with a new goal to abstain from gambling. Over the next 8 months she engaged in outpatient treatment but struggled with maintaining abstinence. Although 85 percent of persons who enroll in outpatient gambling treatment in Oregon quit or significantly reduce their gambling, Mary was among those who needed a more structured and restrictive recovery environment. After Mary’s third serious relapse she was re- ferred to residential treatment. Following Mary’s course of residential treatment she will return to her outpatient program and hopefully be able to transition out of formal treatment and into either state-funded continued recovery groups or community support groups such as Gamblers Anonymous. An independent evaluator will follow Mary

2 National Council on Problem Gambling Toll-Free Helpline (800) 522-4700 3 Affiliate Profile Iowa Council on Problem Gambling

The Iowa Council on Problem Gambling was founded in 2003 to in- JM: A legislative public awareness/education program. We try to crease public awareness of problem and pathological gambling and to meet with the appropriate legislators and agency officials, but cur- ensure widespread availability of comprehensive services for problem rently it is done on our own time. We believe it is particularly impor- gamblers and their families. They have no paid staff but 13 volunteers, tant that problem gambling advocates have their own, independent and their budget is under $100,000. ICPG President Jan Meisenbach voice. Many provider’s primary role is substance abuse, which occa- recently sat down with Keith Whyte to discuss the Council. sionally leads to conflicts of interest. KW: What are some of your major programs? KW: What has been the greatest obstacle to helping problem JM: The state of Iowa has moved towards licensure for counselors, gamblers in your state? and is working toward gambling specific licensure. There is currently JM: Denial and stigma. gambling-specific certification through the Iowa certification board, KW: What are some of your projects that you would like to but there are currently less than 15 individuals in the entire state who share with other Affiliates? hold this certification JM: We’ve been working on project to develop pocket cards for KW: Why so few, I thought Iowa had an extensive system? physicians. The cards have basic screening questions and referral in- JM: The majority of Iowa gambling treatment is provided in a sub- formation, as we have observed that doctors often do not ask their stance abuse facility by substance abuse counselors with some prob- patients about their gambling. Physicians are one of the hardest lem gambling training. The requirement is 20 hours if CADC certi- groups to talk to and generally are quite skeptical about addictions in fied or 30 hours if new to the field but licensed as social worker or general and problem gambling in particular. similar) So as long as you have gambling specific hours and a clinical KW: What does your Council get out of your membership in NCPG? supervisor you can treat gamblers and get reimbursed, so there is little JM: Some of us get a lot out of it because we are privy to national incentive for counselors to become certified. information that is helpful in our professional development. We also KW: What is the program you would most like to develop in get a stronger sense of viability when we look at the progress that the future? other Affiliates have made over the years.

(Birthday, continued from page 1) Phil Manzo, retired clinician from St. Vin- in from Washington, D.C. with his wife, about Monsignor’s many contributions dur- cent’s Gambling Treatment Program drove Stacy and son, and shared how important ing his lifetime. from Pennsylvania to be with Monsignor. the Monsignor was in forming the National Phil shared stories about how Monsignor Council and continues to be an influence Don Hulen and his wife Tamara from Arizo- helped many police officers with alcohol, with him in the National Council’s mission na were on hand as Don shared how the drug and gambling problems when he to publicize the issue of problem and com- Monsignor had influenced him as the Direc- worked with the police department. pulsive gambling. tor of the Arizona Council. Tom Tucker from shared his per- There were other members of Gamblers Dr. Rena Nora represented the Las Vegas sonal story of how the Monsignor encour- Anonymous and Gam-Anon and other constituents and shared experiences that his aged him and hundreds of members of the friends of the Monsignor who attended this influence had on her. police force to get treatment for substance celebration. Everybody enjoyed the Mon- Ed W. from Gamblers Anonymous shared his abuse and compulsive gambling. signor’s talk about the early days when he memories of Monsignor presenting the started his journey in helping those who suf- Executive Director of the National Council first spiritual workshop over 30 years ago at fered from alcohol and drugs. He also talked on Problem Gambling, Keith Whyte, drove the Gamblers Anonymous Conference in about the early days of the National Council Atlantic City, New Jersey. and how proud he was of the 35 affiliate councils and the work they do in helping Irwin S. and Rick Benson also spoke about compulsive gamblers and their families. the impact this Holy man had on many members of Gamblers Anonymous. All in attendance have vowed to be at Mon- signor’s 95th birthday celebration, which is Steve B. and Gloria B., members of Gam- already being talked about. blers Anonymous and Gam-Anon, told about the Monsignor’s influence on members We have made available pictures of the Mon- of the fellowships and presented a combina- signor’s birthday party on line. For those who tion of a clock and plaque to Monsignor would like copies of some of the Monsignor’s from Gam-Anon and Gamblers Anonymous. pictures emailed to them, please contact Keith Whyte chats with Monsignor Dunne Alice Ostapiuk at 609-588-5515, ext. 12 and we will accommodate all requests.

4 National Council on Problem Gambling Toll-Free Helpline (800) 522-4700 5 Increase in Calls to Helpline From WSOP Ad

NCPG Board member Dean Hestermann recently evaluated Harrah’s When the data were plotted, we found that call volume indeed in- Responsible Gaming Ad Campaign during the 2004 World Series of creased during the ad run, both month-to-month and year-over-year. Poker (WSOP) on ESPN and ESPN2 and whether the PSA featuring The percentage increase in calls to the Helpline tracks very closely to the Na-tional Problem Gambling Network Helpline Number the number of days the ad ran on ESPN, and, to a lesser extent, to (800-522-4700) had an impact on the number of calls to the the number of times the ad ran on ESPN. However, the ads on National Council on Problem Gambling’s Helpline. ESPN2 appear to have had less of a long term impact. Beginning in July 2004, Harrah’s World Series of Poker aired on This may be due in part to ESPN2’s overall lower viewership—fewer ESPN and ESPN2, the first time the series was attached to the eyes saw the ad when it aired on this channel. This is apparent on the Harrah’s brand. Corporate leadership took advantage of the huge tele- graph below tracking average hourly household impressions during vision audience to initiate a Responsible Gaming ad campaign featur- the hours that the WSOP aired. ing President/CEO Gary Loveman. In the ad, Loveman advises gam- The monthly graphs appear to show a relationship between a signifi- blers that there are times when it’s not a good idea to gamble and cant increase in Helpline calls in July, August and September and the tells viewers who think they may have a gambling problem to call the Responsible Gaming ad campaign on ESPN during the same time National Council on Problem Gambling Helpline. period. As the ads decreased in frequency during the Fall, the impact After the WSOP coverage wrapped up in mid-November, we asked on the Helpline diminished as well, but remained positive through- the National Council to share its call frequency data with us so that out the campaign. we could determine whether the national exposure of the Helpline on In summary, while we don’t have a controlled experiment that can ESPN and ESPN2 impacted call volume. We also tracked Helpline causally link the responsible gaming ads to increased Helpline calls, a call volume for 2003 so that we could index the results. This way, we strong association does seem apparent in the data. We should be could see whether any increase in call volume was a year-over-year in- pleased that the data appears to indicate a significant increase in help- crease, rather than simply a month-to-month increase. seeking as a result of the campaign.

4 National Council on Problem Gambling Toll-Free Helpline (800) 522-4700 5 A Friend to Us All By Paul Ashe, President of the Florida Council on Compulsive Gambling and Past President of the National Council on Problem Gambling

On September 15, people from across the country gathered in Gamblers Anonymous (GA), New Jersey to celebrate the 90th birthday of a most Monsignor began his push that remarkable man, Monsignor Joseph A. has since spawned a vast num- Dunne. Well known ber of treatment and other in the gambling problem gambling programs recovery commu- nationwide. nity, Monsignor The most significant of the Dunne has Monsignor’s contributions, touched, and con- again with input from GA, tinues to affect, the was the founding of the lives of countless National Council on people. The 90th Problem Gambling birthday gala was (NCPG) back in 1972. simply one way for It was in this way that he many of us to say and GA were able to thanks. spread the word about gambling addiction Another way for some and enlist others in a of us to express apprecia- nationwide effort to tion is for the Florida relieve the suffering Council on Compulsive of problem gam- Gambling (FCCG) to blers, their families dedicate this newsletter as and others. During a tribute to such a great in- those days, Monsi- dividual. We do this, how- gnor Dunne was ever, not only to applaud also the main sup- Monsignor Dunne but also port for Dr. to educate our readers who Custer’s ground- breaking work may not be fully aware of his that identified contributions to the field of “pathological” problem gambling prevention, gambling as an education and treatment. illness in the To be perfectly clear at the start American of this article, without the Monsi- Psychiatric Associ- gnor’s tremendous efforts, we ation’s Diagnostic and Statistical would still probably be trying to Manual of Mental Disorders (DSM III). convince people that there is such a As the first president of the NCPG, and afterwards as its Director Emeri- thing as problem gambling. He was tus, Monsignor Dunne stimulated and helped to create NCPG affiliates the prime driving force, alongside psychiatrist Dr. Robert Custer, across the country. Today, there are 35 affiliate councils like the FCCG in that brought problem gambling out of the closet and made it the United States. After 1972, many other countries established organiza- nationally known. tions similar to the NCPG, including the , , , New Zealand, Germany, and . Monsignor Joseph Dunne’s early work in the recovery field was as a chaplain for the New York City Police Department. Back in those At the age of 90, Monsignor Dunne is still the no-nonsense, hands-on days, they called him “The Body Snatcher.” With full authority, he kind of person he always was. His grassroots approach to making good would literally pull police officers with alcohol problems off their things happen for people who need help continues to change and save beats and immediately place them in treatment. many lives. We wish Monsignor Dunne well and thank him for not only leading us It was in that capacity as chaplain that Monsignor Dunne began to in the fight against problem gambling but also for being there as a friend see problem gambling in the same addictive light as alcoholism. It and mentor over the years. He has left quite a legacy and for this we will also became clear to him that many police officers were dependent be forever grateful. upon both alcohol and gambling. However, the challenge was that no treatment for gambling addiction existed. Then, with input from

6 National Council on Problem Gambling Toll-Free Helpline (800) 522-4700 7 Pioneers in the Field – Arnie Wexler

Each issue of the NCPG National News will Q: What has stayed the same? feature an interview by Executive Director A: The path of a problem gambler. I’ll tell Keith Whyte with a pioneer in the problem you a typical story. A lady calls the other day, gambling field. We hope these profiles will help she says she’s spent all her money on Internet capture the extraordinary depth of knowledge, casinos. We keep talking and I find out more compassion and volunteerism that characterizes about her. She is 55 years old, from Brook- those involved with the National Council on lyn, her husband doesn’t know she has ever Problem Gambling. It is also important to re- had a gambling problem. It turns out that 15 flect on our past and assess current activities in years ago she developed a gambling problem light of our history in order to best fulfill our in the Atlantic City casinos. She stopped mission as the national advocates for programs gambling for about five years, but then be- and services to assist problem gamblers and came involved in the stock market and end- their families. ing up losing a half-a-million dollars. She Arnie Wexler is a Certified Compulsive Gam- stopped again for several years, but recently bling Counselor (CCGC), and was the Execu- got into gambling on the Internet and is re- tive Director of the Council on Compulsive peating all the past bad habits. I give her re- Gambling of New Jersey for eight years. Arnie sources and tell her that she needs to go to has been involved in helping compulsive gam- GA. She says “About 12 years ago, I called blers for over 30 years. He has appeared widely you and you told me the same thing!” I al- got them to put up signs with the number of in the media, and has presented workshops and ways provide the same advice, sometimes it the National Council on Compulsive Gam- training seminars nationally and international- just takes a while to sink in for some people. bling (as it was originally called). ly. Since 1994 both Arnie and Sheila have trained hundreds of professionals working in I was initially opposed to the 1976 referen- Addiction Treatment Centers including Sierra dum in New Jersey to bring casinos to Atlan- Tuscon and Betty Ford Center. They trained US tic City. But, Dr. Robert Custer told me that Adapted from the A&E Behind Army Addiction Counselors at Camp Zama, casinos on the East Coast would bring great the Actors Studio Bernard Pivot . In addition, they have provided exten- attention to the compulsive gambling issue. questionnaire: sive training to casino personnel and have writ- At the time I doubted that, but it turned out What is your favorite word? ten Responsible Gaming Policies for major gam- that he was right. Recovery ing companies. Dr. Custer, myself and three other people What is your least favorite word? formed the National Foundation for the Q: How did you get involved with the Addiction Study and Treatment of Compulsive Gam- National Council? bling in 1980. Our goal was to raise $5 mil- What sound do you love? A: I was the public relations person for a lion and treat every compulsive gambler who A baby’s giggle 12 step program in New York. I met Marty wanted help, for no cost. We set up meetings What sound do you hate? Mann and spoke to Yevlyn Gardner, the in Atlantic City and Las Vegas, but the only Can’t think of any founders of NCADD in the early 70’s. I person in the gaming industry who would brought up to Intergroup that we should talk with us was Steve Wynn, who gave the What profession other than yours start a similar council for gambling. At Foundation a check for $10,000. This was would you like to attempt? Years ago around the same time, Monsignor Dunne, the first, and for a long time, the only real I wanted to run for public office, and whom I had met, was talking about a council contribution made by the industry to help Sheila said, “I will divorce you if you on Compulsive Gambling with Dave S. problem gamblers. do!” I no longer have those aspirations. Shortly afterward, Monsignor asked me to I am happy with what I do today. join and I’ve been involved in one way or an- Q: What are some of highlights of the last What profession would you not like other since then. 10 years? to participate in? Anything that you A: One of the things that I’m most proud would have to lie at to be successful. Q: How has the problem gambling field of is the mandatory slogan with the helpline developed since you started? number on advertisements for New Jersey ca- A: In 1970, before NCPG was in business sinos. I had initially tried to get it included, you couldn’t get a reporter to do a story. It but over the years I couldn’t get it done. But was like pulling teeth or you had to know later on, when the casinos wanted to go to someone in the press. Then, when they 24-hour gambling, we were able to insert opened the New York Off-Track Betting, we that provision in the legislation.

6 National Council on Problem Gambling Toll-Free Helpline (800) 522-4700 7 From The Industry

In order to get beyond the statistics and provide a more personal and individual picture of problem gambling, this section will feature the stories of individuals who have been affected by problem gambling, including problem gamblers and their family members, friends, colleagues and employ- ers, treatment providers, advocates, and any others. To submit your own Real Voice story, contact NCPG at 202.547.9204 or [email protected]. Names and identifying information will be kept anonymous, and some details may be edited to protect anonymity.

Thank you for your website and Real Voices win a jackpot. I knew this was completely section. It really hits home to read what other unrealistic thinking, but I let myself be taken real people are saying. I am 33 and started in by the anticipation of winning. Obviously, playing for “fun” at Indian casinos with my I left empty-handed and with a cold dose of in-laws. It was an occasional trip out and a reality. I had to call and let my family know nice buffet and seemed innocent enough. that I had to cancel my vacation plans and Since we moved to Texas several years ago, I turn around and drive home because I had have stopped by myself at Indian casinos in spent my cash on slot machines. I was humil- Oklahoma. I travel for business and found iated, but I told them the truth. I also called myself stopping more and more frequently. I my in-laws and let them know what I had would go in with intentions to play $20 and done. I needed to come clean with them and end up going out to the car for more money. let them know the truth. The consequences I played my lunch money, toll money and of having to cancel a vacation and literally self-worth and my family. I never considered coffee money. I always felt guilty when I left turn around and drive six hours back home myself a problem gambler until I saw your the parking lot empty handed. Still, I didn’t with just a gas card and no cash really hit me website and self-test info. I see that gambling see much problem with it until yesterday. I between the eyes. I was looking forward to is a way for me to escape reality. I am not had $240 in cash for gas money to see my spending vacation time with family and content with the money I earn and instead of parents. I had planned a short vacation to friends and I ruined that the minute I chose saving, I want to try to “win” myself a future. spend time with them. Instead, I stopped at to continue to pull into those casino parking It is so stupid and completely counter-pro- several casinos along the way thru Oklahoma lots and keep trying my luck. The worst part ductive. Thanks for your website, I see how and ended up blowing every penny of that is how I feel about myself. I drove home for people can progress with this. I am down- money…$20 at a time. I kept thinking I hours last night feeling ashamed and embar- loading information and getting out of this would put in another $20 and “magically” rassed. I see how damaging this is to my own cycle. Judy

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8 National Council on Problem Gambling Toll-Free Helpline (800) 522-4700 9 A RECOVERING COMPULSIVE GAMBLER’S PERSPECTIVE OF THE 2006 NCPG CONFERENCE “Addressing Gambling Problems in Underserved Populations” By Randy R.

Upon learning that the NCPG and the Northstar Problem Gambling trust, lack of humility, uniqueness, false pride and all the rest. I had to Alliance were hosting the 20th Annual Conference here in St. Paul stop and ask myself; “who was driving my bus?” Obviously it was me during June of this year, I was quite excited to attend. But then the when it should have been someone greater than I. So back to the rider’s flyer arrived and my hopes of attending were dismal as it appeared cost seat I went. prohibitive for me (consequences of my gambling addiction). Fortu- Selecting those sessions I wanted to see became an arduous task, as nately, being involved with a couple of organizations which were inti- there were several conducted simultaneously that interested me. As a mately involved with the conference, I found the opportunity to vol- former client of the Vanguard Compulsive Gambling Treatment Pro- unteer and help out with the logistics portion of the conference. gram, I was most interested in attending those sessions involving per- I have to honestly admit that the theme which focused on problem sonnel from that facility. Foremost on my list was listening to “Faith gambling affecting “underserved populations,” created some initial Based Approaches to Problem Gambling” presented by Kathryn concerns as to “what about ME?” (an old addictive thought). I wasn’t Skoglund, the chaplain at Project Turnabout. This portion of my from a minority race, but I did consider ‘problem gamblers,’ in gen- treatment program was crucial in that I found I had to give up my eral, to be an underserved population with respect to public aware- God job if I was to learn anything at all about this illness and how to ness and acceptance, availability of trained treatment providers and arrest it. It wasn’t about “religion,” it was about “spirituality” and be- financial assistance. As I looked over the many sessions available, it lieving that a power greater than myself could help me. But my first became apparent to me that if I am truly in recovery, I will need to job in accepting this new position was recognizing that I had to try and communicate and understand all those who are afflicted with dump all the garbage I had been carrying for so many years, to allow this illness. So I became ‘willing’ to look at a much bigger picture new constructive beliefs to be adopted. The more garbage bags I than the photo I had of myself. dumped, I found that I had changed the way I looked at things and the things I looked at changed. I arrived a little early on Wednesday afternoon to help with registra- tion. As I sought out Karen and Linda, it became apparent that we As a retired quality engineer for a pharmaceutical company, my had a minor crisis in that the printer was not printing out the regis- analytical interests were in wondering “why” I thought and behaved trant name tags properly. I was amazed at how much work had been in a manner unlike so-called “normal” people. Why did I continue to accomplished already with the binders and all, but here it was after gamble, knowing that it was destroying me? There obviously had to 5:00 pm and there were only about a dozen name tags printed and be a brain chemical imbalance, and therefore a “magic pill” ought to made up. I felt myself making a “mountain out of a mole hill” as the be developed for us compulsive gamblers. I attended “How the Medi- job ahead seemed impossible. I admired the coolness of Karen, Linda cal Profession is Integrated into a Treatment Program” in hopes of and the other volunteers as they took things in stride. We all began a identifying new medications that demonstrated potential. It became small assembly line when Linda got the printer functioning properly obvious to me from the limited research conducted in this area, at and we were now producing name tags. I felt as though I was witness- least that I had read and heard about, that the complexities of the ing another miracle. mind, individual differences, various environmental/childhood im- pacts, dual or multiple diagnosis would keep researchers employed for As I assisted with the registration of conference attendees, I began to a century or two. Even if there was a magic pill to prevent my brain wonder, “Just who are all these people?” Over 400 registered attendees from considering or acting upon the compulsive behavior, how would representing themselves and others from their organizations was really it get my spirituality back? Nevertheless, the medical profession and overwhelming for someone like me who felt that the awareness level the researchers were beginning to gather the numbers in attempt to of compulsive gambling addiction was similar to alcohol addiction identify a starting point. As I listened and observed various paradigms back in the 1950’s. The attendance and participation by those living being offered, the complexities became even more apparent. I was outside the United States was even more awe inspiring. I began to amazed and impressed at the fortitude and commitment of those de- think that there really were people out there that cared and were con- termined to identify and improve treatment modalities for this illness. cerned about problem gambling, and more importantly, trying to It was obviously too complicated for me and I recognized that I per- find ways in which to help those afflicted by this compulsive behavior sonally need to keep it simple. illness. But what could they possibly know unless they had experi- enced the illness themselves? After all, I had over two years of recovery Although it shouldn’t surprise me anymore, I did find that attending (clean time), had read several books on compulsive gambling, and one of the sessions addressing “underserved populations” (Gambling carried out my aftercare program almost flawlessly, so I began to won- and Problem Gambling in Diverse Populations: Italian, Portuguese der whether they were going to capture all the elements of “my” pro- gram. There I went again with the addictive thought process; lack of (Perspective, continued on page 10)

8 National Council on Problem Gambling Toll-Free Helpline (800) 522-4700 9 Ontario Study Shows Internet Gambling is on the Rise Responsible Gambling Council Releases 2005 Prevalence Study

The Responsible Gambling Council’s 2005 gambling prevalence The study also asked about the effects of gambling on friends and study, led by Dr. Jamie Wiebe, shows that the number of Ontarians family. There has been an increase in people who report being nega- gambling on the Internet has risen, with a significant increase among tively impacted by someone else’s gambling, almost doubling from young adults. 5.2 percent in 2001, to 9.6 percent in 2005. Just over one-third of those with severe problems themselves had also experienced difficul- Among 18–24 age group, the number of people gambling online has ties as a result of someone else’s gambling. increased from 1.4 percent in 2001 to 5.5 percent in 2005. Although the overall numbers for Internet gambling remain low relative to A total of 3,604 Ontario adults, 18-years-old and over, participated in other forms of gambling, the percentage of people gambling online the telephone survey. The study, which was funded under a grant has almost tripled from 0.7 percent in 2001 to 1.7 percent in 2005. from the Ontario Problem Gambling Research Centre, was designed to: determine the prevalence of gambling and problem gambling in “This vital study, which would not have been possible without the con- Ontario, describe the characteristics of people experiencing gambling- tribution of the Ontario Problem Gambling Research Centre, takes related problems and compare trends with the 2001gambling preva- the pulse of gambling and problem gambling in Ontario,” explains lence study. The entire study is available online at www.responsible Jon Kelly, CEO, RGC. “Studies like this help us to better understand gambling.org. gambling and ways to reduce the risks, providing us with valuable in- formation integral to the development of our awareness programs.” The Responsible Gambling Council (RGC) is an independent, non- profit organization committed to problem gambling prevention. Problem Gambling in Ontario The RGC designs and delivers highly effective awareness programs Overall problem gambling rates in Ontario are relatively unchanged and promotes the identification and adoption of best practices in from 2001 with one exception: The prevalence of problem gambling problem gambling prevention through research and information among adults 50–59 years old has decreased from 4.5 percent to dissemination. 2 percent. Young adults, 18–24 years old, still have the highest preva- lence of problem gambling, with 6.9 percent of this age group experi- For more information or to co-ordinate an interview, please contact: encing moderate to severe problems. The rate of problem gambling Susan Saundercook, Communications Specialist, Responsible Gam- among the general population is 3.4 percent. bling Council, 416-499-9800, ext.230 Gambling habits were assessed using the Canadian Problem Gam- bling Index (CPGI). Items used to characterize a gambling problem (Perspective, continued from page 9) include behaviours such as chasing losses, escalating to maintain ex- citement, borrowing or selling to get gambling money and betting and Hispanic Communities in Toronto) was perhaps the most more than one can afford. interesting of all. The cultural differences helped me to better under- Fewer people are gambling, but those who do are gambling more fre- stand the difficulties I’ve observed in Gambler Anonymous meetings quently. The 2005 study has shown significant increases in weekly and hopefully will provide me with helpful insight as I speak with participation in casino slots, card/board games, casino table games, these people. Sports Select and speculative investments. Being partial to the Gambler’s Anonymous program, I attended the Internet gamblers are also spending more time online: 25 percent session, “The Role of GA in the Recovery Process.” Fortunately, I did gamble at least weekly, with 12.7 percent gambling daily. The average not find any new or different concepts from what I had been exposed internet gambler spends about 3.5 hours a month gambling online. to here at Minnesota GA meetings. I was overwhelmed at the number The frequency of play increases among gamblers who have problems. of attendees at the GA meeting that was conducted at the conclusion People who have moderate problems, according to the CPGI, spend of the day. I hope everyone was able to identify with the value of this 11 hours gambling online; those with severe problems spend 17 12 step program. My GA meetings make it for me along with my hours. Non-problem gamblers spend approximately two hours a Higher Power. month gambling on the Internet. In conclusion of my observations of this conference, I am most grate- The study also suggested a disconnect between the presence of a gam- ful for the opportunity to have attended and meet a number of new bling problem and the gambler’s perception of a problem. Of those who people. It appeared evident to me that we all play an integral part in scored at the moderate to severe levels on the CPGI, less than half—47 combating this illness and that each of us provides a piece to the pie. percent—reported ever having difficulties related to their gambling. Perhaps someday the pie will be complete and we will enjoy the sweetness of it all, together as one. There is also a strong relationship between money spent on gambling activities (regardless of the type) and gambling problems. On average, My sincere thanks to Don Feeney and Lance Holthusen who found non-problem gamblers spend 1.5 percent of their personal income on plenty of volunteer opportunities for me. For those in attendance at gambling. When looking at people with severe problems, that num- sessions in which I was the “attendance puncher,” I apologize if I ber jumps to 21 percent. missed you.

10 National Council on Problem Gambling Toll-Free Helpline (800) 522-4700 11 National Council on Problem Gambling NATIONAL HELPLINE 1-800-522-4700 24 Hour Confidential

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10 National Council on Problem Gambling Toll-Free Helpline (800) 522-4700 11 New University of Nevada-Las Vegas Problem Gambling Programs

The University of Nevada-Las Vegas (UNLV) groundbreaking course for doctoral-level that it provides individual treatment for both Problem Gambling Treatment Program students because of its unique subject matter. adults and adolescents that have problem (PGTP) and the Problem Gambling Pre- Often overlooked in the area of addiction gambling issues. Staffed by Masters-level vention and Awareness Program (PGPAP) counseling, problem gambling will be graduate students in the counseling field, recently began providing services to residents addressed by educating students about the clients are offered quality treatment no of Southern Nevada as well as students, complex issues associated with problem matter their financial situation. The PGTP faculty, and staff at UNLV. Funded by two gambling, as well as emphasizing the impor- works on a sliding fee scale to cater to all generous grants received from the State of tance of assessing clients for co-occurring people of all income-levels, and a client will Nevada, these programs are able to fulfill a disorders. never be turned away because of inability three-pronged mission of education, preven- to pay. The Problem Gambling Treatment Prevention, the second objective of the tion, and treatment for problem gambling Program is now accepting clients seeking PGTP and PGPAP, will be accomplished issues in Southern Nevada. The PGTP was help with gambling issues. For information through several community programs de- the recipient of $150,000 from the State, or appointments, contact Larry Ashley at signed to spread awareness about problem and $36,667 was awarded for the PGPAP. 702-895-3935 or [email protected]. gambling along with providing prevention Both grants were written by Larry Ashley, strategies to community agencies. Beginning Because of the lack of research available in Addiction Specialist in the Department of by teaming with area health education the area of problem gambling counseling, Counselor Education. Ashley serves as direc- centers, the program hopes to reach com- the PGTP is also participating in a research tor of both programs, as well as advisor for munity members that may not be familiar study that will help professionals in this field the department’s minor in Compulsive with problem gambling and the difficulties to understand more fully problem gambling. Gambling Counseling. it can cause when gambling becomes more By doing this, we can paint a better picture This minor is one of the major components than just entertainment. Development of of what factors are contributing to problem of the educational mission of the Problem a program to teach prevention in local gambling, and identify common characteris- Gambling Prevention and Awareness Pro- high schools also has the goal of reaching tics of problem gamblers. Of course, all gram. The first of its kind in the country, those who may not know how serious data is submitted completely anonymously this minor allows students to start at the problem gambling can become. Some as to client identity, and client confidentiality undergraduate level to study counseling topics included in these presentations are is always maintained to the highest degree. specific to problem gambling issues. Students financial consequences of problem gambling, By participating in this study along with completing this minor receive core courses impact on family and relationships, and various other treatment programs across that provide knowledge in counseling and legal consequences of problem gambling be- the State of Nevada, the PGTP is contrib- addiction, as well as two consecutive semester haviors. uting to furthering the mission of UNLV courses that focus specifically on compulsive by remaining on the cutting edge of research Aside from prevention programs designed to gambling. In addition, students receive at the University level, and providing reach out to the Las Vegas community, the instruction on prevention strategies and valuable information to researchers and PGPAP also hopes to teach prevention right implementing community prevention pro- professional counselors in the field of prob- here on UNLV campus. Presentations for grams to address addiction issues. It is the lem gambling. faculty, staff, and students will all be part of hope of the PGPAP to educate students the prevention efforts of this program. Ultimately, the three-pronged mission of early in their academic careers to promote Wherever the opportunity arises to teach education, treatment, and prevention of awareness in the counseling field about the prevention, we hope to reach people before problem gambling allows those working growing concern of problem gambling in gambling becomes a problem, before people within the PGTP and PGPAP programs to our community. lose control of their gambling, and before address all aspects of problem gambling in In addition to educating students starting they reach a point where they need treatment the community and hopefully hinder the at the undergraduate level, the PGPAP is for their problem gambling. progression of an already growing problem. also working to develop a doctoral course While most gamblers in Nevada are not Unfortunately, not everyone learns about the intended to educate PhD level students in problem gamblers, those who are can be dangers of gambling before it becomes too the issues of problem gambling. This is a devastated by it in every aspect of their lives. late. Because of this, the final objective of our For any questions regarding any area of program is to provide quality treatment to these programs, contact Larry Ashley at problem gamblers at an affordable cost. The 702-895-3935 or [email protected]. UNLV Problem Gambling Treatment Pro- gram is unique from some other programs in

12 National Council on Problem Gambling Toll-Free Helpline (800) 522-4700 13 What Do You Really Know About the Casino? Providence Journal Bulletin on Sunday 8/27/06 OpEd by Tom Broffman

As Rhode Islanders prepare for the forthcoming ballot referendum on VII. Community Relations a proposed casino, there are many critical, unanswered questions to How much will the casino pledge to support community activities? consider. All we have been promised is the proposed new casino will What will the protocol be for community groups to make applica- allegedly create jobs and lower property taxes. Despite the reassurance tions for funds? of our legislators the details “will be worked out”, 10 key issues need to be addressed by either Harrah’s or the Narragansett tribe prior to VIII. Employee Assistance Program vote. To paraphrase Joseph Campbell, “he who thinks he knows, Will the casino provide an Employee Assistance Program (EAP) for doesn’t know. He, who knows that he doesn’t know, knows”. its employees? Will it be available onsite, off-site or only via phone?

I. Operations IX. Revenue Sharing Will this be the Harrah’s Narragansett Casino? If so, will the primary Thus far, casino revenue sharing proposals have only addressed slot fiduciary obligation be to enrich the Harrah’s shareholders? Or will machine revenues, what about revenues from table games, food, this be the Narragansett’s Harrah’s casino? If so, will the primary fidu- rooms, conventions, entertainment, etc.? What will be the split on ciary obligation be to enrich the Narragansett tribal members? What slot machine revenue between the casino, the tribe, the machine op- will be the day-today role of the tribe in the operation of the casino? erators and the State of Rhode Island?

II. Regulatory Oversight X. Promotions Who will oversee the casino’s gambling operations as Rhode Island Will the casino provide complimentary bus service for elders only the does not have a Gambling Commission (bill died in Senate Commit- first week of the month? Will the casino offer mail promotions for tee this year)? Who will guarantee the “fairness” of gambling (machine patrons? If so, how will be self excluded gamblers names be purged payouts, etc.) Who will perform background checks on casino em- from these lists? ployees? Who will maintain a list of “undesirable” patrons (persons We need to know the answers to these questions to make informed excluded for cheating, vandalism, theft, etc.)? Will the casino offer choices as voters. The time is long over due for Harrah’s and the Nar- “self exclusion” (process by which a patron can voluntarily request to ragansett tribe to “put their cards on the table.” Any thing less, is a be barred from the casino)? Who will process & maintain the list? “sucker’s bet” for all parties involved. III. Law Enforcement Who will have jurisdiction over the casino (local police, state police or tribal police)? What happen happens when a self excluded patron attempts admission? Will they be ejected or charged with criminal trespass? How will be “abandoned children” be provided for? How will on-site suicides be handled?

IV. Liquor What type of licenses(s) will the casino have? When will liquor be served? Will there be “complimentary drinks” for gambling patrons?

V. Responsible Gambling Program Who will train casino employees about problem gambling? Who will train casino supervisors and mangers about problem gambling? What will be done to interdict underage gamblers? Will the casino offer a March 5–11, 2007 self exclusion program for patrons? Will there be signage in the casino advertising the RI Problem Gambling Helpline and self exclusion This is your week… program? if there’s something you want to see for 2007 TELL US!!! Any requests, suggestions or VI. Problem Gambling general feedback can be sent to How much money will the casino contribute to address problem [email protected] gambling? Will it match or exceed the State of Rhode Island expendi- tures to address problem gambling? Who will receive the money? Where will the money be spent—to treat problem gamblers, support www.npgaw.org prevention programs or both? Will the casino fund a problem gam- bling prevalence study to ascertain the level of problem gambling in Rhode Island?

12 National Council on Problem Gambling Toll-Free Helpline (800) 522-4700 13 National Helpline Report

In each issue of the National News, the National Council on Problem 2005 and a 19 percent increase in calls during this quarter alone. Gambling will provide an overview of the calls placed to the National This is also a milestone year. Between January 2000 and August 2006, Problem Gambling Helpline Network (800-522-4700) for the previous we received 1.1 million calls to the National Helpline Network! Calls months along with a summary of the total calls received year to date. grew nearly 100 percent between 2000 and 2005. Based on this vol- The National Problem Gambling Helpline Network is a single nation- ume and historical trends, we project that the 2006 total alone will be wide point of access network comprised of 27 call centers, with several 250,000 calls, for a January 2000–December 2006 grand total of 1.2 centers answering calls for multiple states. Each call center is staffed million. This year to date just over 20,000 people call the Helpline with professionals who are fully trained to deal with problem gam- number per month. bling calls including those in crisis situations. The National Problem Gambling Helpline Network is a 24/7, 100 Since January 2006, the National Helpline has received over 180,000 percent confidential resource that provides hope and help to problem calls. July 2006 demonstrated the highest call volume with more than gamblers and their loved ones. The helpline number (800-522-4700) 24,000 calls placed to the National Helpline; a 29 percent increase can be dialed toll free anytime and anywhere in the United States as from July 2005. Overall there was also an 14 percent increase in call well as from various parts of Canada and the U.S. Virgin Islands. volume from January through September 2006 in comparison to

Helpline Network Call Volume – 3rd Quarter 2006

Helpline Network Call Volume — 2005 vs 2006, Month-to-Date

14 National Council on Problem Gambling Toll-Free Helpline (800) 522-4700 15 Upcoming CEU Events Ministry of Public Safety and Solicitor General Sobriety * Straight Up: Relapse Prevention Gaming Policy and Enforcement October 26, 2006, 9:00am-4:00pm CSB Bldg., 1st Fl., Rm. 109, 100 W. 10th St., Wilmington, DE Branch, Victoria, BC For more information, contact the Delaware Council on Gambling Problems, Inc. at 302-655-3261. The Province of British Columbia is committed to promoting responsible gambling and addressing problem gambling. The Sobriety * Straight Up: Relapse Prevention Gaming Policy and Enforcement Branch regulates all gaming October 27, 2006, 9:00am-4:00pm in B.C., ensures the integrity of gaming industry companies, Hampton Inn, Hwy. 1, Rehoboth Beach, DE people and equipment, distributes gaming grants, and investi- For more information, contact the Delaware Council on Gambling gates allegations of wrongdoing. The Branch also manages a Problems, Inc. at 302-655-3261. comprehensive responsible gambling program.

The Massachusetts Council on Compulsive Gambling: Manager, Responsible Gambling Strategy – The Next Steps in Treating Gambling Disorders: Identifying Co- Victoria morbidity & Countertransference Issues and Understanding Fam- We are looking for a strong leader who will be responsible for ily Therapy and Self-Help Resources developing strategic initiatives related to the province-wide October 27, 2006, 9:00am-5:00pm Responsible Gambling Strategy. The Manager leads the devel- Plymouth Church, Framingham, MA opment and delivery of counselling and prevention services, For more information, please contact the Council for a registration public awareness and education, information and referral, risk form at 617-426-1855. management, research, and information management related to the strategy. The Manager leads the development of pro- The Massachusetts Council on Compulsive Gambling: gram standards, performance measures, accountability require- Spirituality & Other Alternatives to Traditional Treatment for ments and leads the evaluation of service effectiveness. This Gambling Disorders position is accountable for budgets, human resources, business October 30, 2006 processes and systems development related to the service University of Massachusetts Medical School, Worcester Campus, delivery. The Manager facilitates effective partnerships with Hoagland-Pincus Conference Center, Worcester, MA other provinces, government Ministries and Crown agencies, For more information, contact the Council for a registration form at service providers, the gaming industry, and community and 617-426-1855. industry organizations. The ideal candidate for this challenging and rewarding The Massachusetts Council on Compulsive Gambling: position will have considerable experience in all aspects of Neurobiology & Psychopharmacology: An Exploration of Medical program planning, management and delivery, and experience Science for Treating Gambling Disorders and/or knowledge of addiction issues, services and trends, November 7, 2006, 9:00am-5:00pm including best practices related to clinical counselling and University of Massachusetts, Boston Campus, Boston, MA prevention services. For more information, contact the Council for a registration form at 617-426-1855. If you are a leader who can set priorities and facilitate issues in a sensitive milieu, a decision-maker who can manage com- Brief Treatment for Problem Gambling peting needs, a motivator who can work cooperatively with November 16, 2006, 9:00am-4:00pm multiple stakeholders, we would like to hear from you. Visit CSB Bldg., 1st Fl., Rm. 109, 100 W. 10th St., Wilmington, DE http://www.bcpublicservice.ca/postings/Min-2006/PSSG/ For more information, contact the Delaware Council on Gambling SRF23588.pdf for further details on this exciting opportunity. Problems, Inc. at 302-655-3261. Closing Date: October 24, 2006. For instructions on how to apply, please visit the web site Brief Treatment for Problem Gambling listed above. November 17, 2006, 9:00am-4:00pm Hampton Inn, Hwy. 1, Rehoboth Beach, DE For more information about the Gaming Policy and For more information, contact the Delaware Council on Gambling Enforcement Branch, please visit our site at Problems, Inc. at 302-655-3261. http://www.pssg.gov.bc.ca/gaming/.

To list your training schedule here, please send an e-mail to [email protected] with complete details as far in advance as possible.

14 National Council on Problem Gambling Toll-Free Helpline (800) 522-4700 15 National Council on Problem Gambling Non-Profit Org. 216 G Street, NE, Suite 200 U.S. Postage Washington, DC 20002 PAID Washington, DC Permit No. 2422

NCPG Calendar of Important Dates

2006 2007 (continued) October 27–29 Executive Committee Yearly Planning Meeting, March 5–11 NPGAW Dallas, TX March 26 Bids to host 2009 National Conference due 2007 May 15 Affiliate checklist & dues deadline February 8–10 NCPG Midwinter Board of Directors Meeting & June 8 Annual Board of Directors meeting & committee Congressional Forum on Gambling in America meetings June 9–11 21st Annual Conference on Prevention, Research & Treatment of Problem Gambling, Kansas City, MO

We’re Ready to Listen. If you or someone you know has a gambling problem, give us a call. The National Problem Gambling Helpline provides toll-free, confidential help 24 hours a day. 1-800-522-4700