Build Better Software, Faster by Connecting Servicenow® Devops and Microsoft Azure Devops

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Build better software, faster by connecting ServiceNow® DevOps and Microsoft Azure Benefits DevOps Simplify enterprise DevOps In today's fast-moving business world, DevOps is increasingly becoming the de Extend the power of the Now facto standard for companies that want to rapidly respond to changing customer and market demands and gain a competitive edge. According to a Platform® to speed up software survey by Gartner, 85% of organizations have adopted, or plan to adopt, a more development and deployment agile, product-centric application delivery model,1 which goes hand in hand by reducing time spent on with the DevOps movement. Still, many organizations are struggling to scale administrative tasks. DevOps to realize enterprise value—with siloed data and limited insights across toolchains causing major delivery bottlenecks. Break down silos Even as companies begin to standardize on powerful, end-to-end tools like Fuel collaboration with real- Microsoft Azure DevOps, there’s still a preference for many aspects of work to be time data sync between managed in ServiceNow, including change management. ServiceNow and Microsoft Azure DevOps. Bridge the gap between operations and development Accelerate change and minimize friction between IT operations and Deliver innovation faster development by connecting work in ServiceNow with Microsoft Azure Accelerate product releases by DevOps. ServiceNow DevOps leverages the power of the Now Platform to tie automating change creation, your entire DevOps toolchain together while delivering streamlined reporting, tracking, and approval. actionable insights, and automated control and governance. The seamless integration between tools helps speed software delivery by enabling developers to keep working in Microsoft Azure DevOps while sharing data Gain end-to-end insights for use in ServiceNow workflows. Report on DevOps impact and identify bottlenecks by Make changes and updates in minutes instead of days or weeks correlating pipeline data across Developers typically spend 15-30 minutes of their day in some aspect of a continuous delivery processes change management process—including creating a change request, working and teams. with a change manager on the request, attending a Change Advisory Board meeting, or taking part in an audit. Ensure continuous compliance By connecting to multiple steps in the Azure DevOps toolchain, ServiceNow Reduce costs and minimize risk DevOps can gather the necessary data to automatically create, track, and by automating audit-data approve a vast majority of change requests—so you can deliver innovation at the pace your enterprise needs without compromising quality. collection and reporting.

ServiceNow DevOps extends the power of the Now Platform to speed software delivery while delivering automated governance and end-to-end insights.

Sync data between ServiceNow and Automate change Microsoft Azure DevOps management

Create a change via API ü Risk assessed ü Impact understood ü Build successful ü Unit tests passed ü Test coverage >80% ü Security tests passed Approved in >5 minutes

1Gartner "Survey Analysis: IT Is Moving Quickly From Projects to Products," Bill Swanton, et al, 23 October 2018 Improve team efficiency Get deep insights across pipelines Automatically sync Agile planning and tools information from Azure DevOps, using Connect your Azure DevOps release Previously, projects or ServiceNow IT Business Management pipelines to ServiceNow to track all “ to manage tasks, defects, user stories, elements of a release and understand tasks were thrown and more in a unified backlog. everything that's changed. Leverage SAFe techniques like big- ServiceNow DevOps provides a over the wall between room planning before sending work streamlined view of your DevOps teams. Today, we back out to developer tools. environment, including key metrics, change management analytics, and have one technology tailored dashboards that make it easy Develop and deploy at speed while to understand developer platform that brings reducing costs and risk performance and its impact on together the entire Gather and connect the right business value. Development information from the DevOps managers can see what’s happening process, and all the toolchain automatically to maintain to their code in production while elements in the chain an end-to-end audit trail. ServiceNow operators gain full visibility into the Governance, Risk, and Compliance delivery lifecycle. of delivery. (GRC) works with ServiceNow DevOps to prevent missing data or people gaming the system—leading to fewer Marcel van de Lustgraaf anomalies and less scrutiny. CIO of VIVAT

Resolve issues fast Quickly pinpoint incidents by diving deeper into the root cause. ServiceNow DevOps enables more efficient troubleshooting through its Surface shared insights, including performance analytics and DevOps accelerate metrics shared data model with ITSM, ITOM, and the Configuration Management Database (CMDB). When an incident is generated for an in-house product deployed in production, users have full visibility down the chain for faster remediation.

© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. SN-SolutionBrief-Name-082020 About ServiceNow DevOps ServiceNow DevOps connects the tools your developers are already using to the Find out more work being managed in ServiceNow. ServiceNow is committed to bringing visibility and structure to DevOps organizations without sacrificing the speed and agility that teams need in order to respond to changing business demands. By ServiceNow DevOps creating a consistent set of experiences and interfaces, teams can use the tools that make them more productive while allowing the broader organization to Microsoft Azure DevOps align to a common execution goal. ServiceNow DevOps helps bridge the gap between development and operations so that DevOps teams can release Request more info software quickly and safely. Schedule a demo

About Microsoft Azure DevOps Visit the DevOps Community Azure DevOps provides developer services to support teams to plan work, collaborate on code development, and release projects, fast—without compromising on quality. Developers can work in the cloud using Azure DevOps Services or on-premises using Azure DevOps Server (formerly named Visual Studio Team Foundation Server). Requirements

Existing ServiceNow customers: FAQ Orlando or later release

ServiceNow IT Service Why are ServiceNow customers adopting DevOps? Management (ITSM) Remaining competitive means leveraging new technologies (e.g. cloud and mobile) to drive differentiation. That means transforming the way you deliver new ServiceNow DevOps Product features, products, and services. To get the kind of speed and agility that is required, many companies are turning to DevOps.

What does ServiceNow offer customers that are implementing DevOps? Many customers use ServiceNow as an information-consolidation platform—or as a development platform. Large enterprises that develop off-platform with Microsoft Azure DevOps or a broad use of third-party DevOps tools will benefit from implementing ServiceNow DevOps. Customers that deliver apps on the ServiceNow platform can host everything they need (planning, development, operations, and reporting) on the platform while still leveraging third-party DevOps tools for CI/CD.

Will integrations require MID server or Integration Hub? The MID Server will be required if your toolchain is not accessible directly by your ServiceNow instance.

Some connections require Integration Hub. Customers are entitled to use the out-of-the-box integrations (including Integration Hub) that come with ServiceNow DevOps.