Manager Customer and Information Services Council

CANDIDATE INFORMATION 1 Candidate Information: Director of Corporate Services LeadingRoles.com.au

Liverpool Plains

Table of Contents

Message from the General Manager ...... 2

The Role ...... 4

About Council ...... 7

The Liverpool Plains Region ...... 8

Recruitment Process...... 12

Recruitment Process Timeframes ...... 13

Contact ...... 14

Attachment 1: Organisational Structure Attachment 2: Position Description

Blackville Arts and Markets Day Image credit: Sally Alden

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Message from the General Manager

Liverpool Plains Shire Council is striving to become an efficient, contemporary and customer-focused organisation that is fit for the future. We are currently implementing a new organisation structure that will support us in achieving efficiencies, enhancing productivity, and re- focusing on our core role and responsibilities. There is a sense of excitement about what we can achieve in the coming years and the opportunities that lie ahead for our Council and our community. We have a young, energetic and motivated Executive Leadership Team that is driving positive and long-lasting organisational change. We are now seeking to recruit a skilled Management team to support us in achieving this goal, and are looking for innovative, ambitious and laterally-thinking professionals who are driven to implement Council’s strategic objectives. The Manager Customer and Information Services will oversee the successful implementation of a new corporate business system across the organisation, while championing a contemporary and efficient approach to how we do business, deliver services, and engage with our customers. You will be heavily involved in driving transformational change across our organisation, and you can expect the position will be character-building and extremely career beneficial. The journey ahead for Liverpool Plains Shire Council is not an easy one, but it is certainly an exciting one. You can rest assured of my every support in your role and you will find working with me and the other Directors a stimulating and rewarding experience. Thank you for considering this opportunity. I encourage you to speak with the Leading Roles team to discuss the role further, and I look forward to seeing your application.

Jo Sangster General Manager

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The Role

The Liverpool Plains Shire Council is - This project is key to driving Council’s transforming, with a focus on organisational organisational performance and customer performance, efficiency, and customer service. service goals.

The Manager Customer and Information - Business systems implementation Services will be a leader in Council’s experience and advanced project organisational change and will create management skills will be required. contemporary, customer-service oriented systems and culture. Leading and Managing Change - The change management responsibility in Customer Service this position is primarily in Council’s business Council’s current customer service functions systems change project. This has a high are delivered through Council’s customer focus from the General Manager and has a service centre and visitor information centre. significant budgetary allocation. Council also delivers state government services - Very strong change management through its Service NSW Agency function. experience is required to achieve buyin, staff - Council’s current approach to the delivery of engagement, customer service culture its services, offers solid opportunity to change, and the sound execution of embrace contemporary digital and on-line successful project management across the technology in the provision of it services. organisation. - The new General Manager has a clear goal - Oversee the implementation of a new to transform the organisation and its business system and lead significant change services to the Liverpool Plains in this area. communities. - The customer service function had been - Council is seeking better alignment of the decentralised and has recently been customer service functions to the restructured into a distinct team and organisational strategy, more consistency of refocused. service and better overall leadership of the - The next steps are to implement customer customer service function in the service systems to support first contact organisation. resolution and measure performance, customer service training, and establish

Information Technology systems to enable bookings, payments, and Council is currently in the final stages of the first level enquiries. selection of a new business system. The new Manager will be a key leader in the information system change project.

- Council views this as an opportunity to reorient the organisation’s business systems for the customer.

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Technology and Information Resilience and Adaptability - This role will best suit a senior customer - A system and culture change activity of this service leader who may have had business size will require the new manager to be analyst experience in a previous role. unrelentingly positive, motivating and have an impactful and adaptive communication - The successful candidate will have style. transformative, organisation culture change experience, and customer service orientation through technology. Qualifications - Tertiary qualification in Information Create and Innovate Technology, Business, Management or related discipline. - There is an enormous opportunity to apply a contemporary approach to customer - Postgraduate qualifications in Business, service. Leadership, Management or related discipline are highly desirable. - Strong abilities in identifying, understanding and streamlining workflows will be highly regarded.

Council offices are located in , a Community and Customer Focus township situated amongst picturesque Customer Survey foothills and the major service hub for the rich and fertile Liverpool Plains. The township offers

- Council has recently completed a customer excellent education and health services. and community survey and identified key opportunities towards ensuring operational For partners, there are career opportunities in excellence in servicing the needs of our the agricultural, mining, state government and community. regional commercial sectors. - This presents as an opportunity for the new manager to have a leading role in ensuring

the community’s perception and experience of dealing with Council is one of a customer centric organisation. Internal Stakeholders - The new Manager will need to be rigorous and focused in embedding the new culture of community service and customer focus and will do this with the General Manager’s full support.

- There is a coaching element to this role

requiring compelling and authentic communication and transformational leadership.

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Quirindi Creek Image credit: Sally Alden

About Council

Centrally located in north-west New South The population centres of Quirindi and Werris Wales and strategically nestled in the foothills Creek are located at the heart of the Shire and of the Great Dividing Range, the diverse and are supported by several smaller villages and abundantly resourceful Shire is surrounded by hamlets including Blackville, Caroona, picturesque mountain ranges and expands , Pine Ridge, Premer, Spring Ridge, across the vast and bountiful Liverpool Plains. Wallabadah and Willow Tree.

The Liverpool Plains Shire Council is centred in These vibrant communities, rich in agricultural Quirindi, and serves a population of around and indigenous heritage, form part of an 8000 people. The region has excellent emerging cultural hub. transport connections, a growing arts and culture industry and a wide range of rural tourism and lifestyle attractions.

Werris Creek Railway Station and Museum

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The Liverpool Plains Region

The Liverpool Plains incorporate the towns For the fishing enthusiast you can throw a line Quirindi and and the villages in from the allocated areas at Quipolly Dam Willow Tree, Premer, Spring Ridge, and catch that elusive Murray Cod or try your Currabubula, Wallabadah, Pine Ridge, luck from the casting wharf. For the bird lovers Caroona, Walhallow, Blackville. there is also a bird hide located further east at the old Quipolly Dam. Quirindi At the heart of the Liverpool Plains is the Werris Creek beautiful town of Quirindi, known as the “nest Werris Creek, known as Australia’s first and in the hills”. Along the main street you will see last railway town, is home to the multi award- beautiful old time architecture and blooms of winning Australian Railway Monument and seasonal flowers lining the streets. The local Rail Journeys Museum housed at the heritage- Historic Society Cottage fills you in on the listed Railway Station building, the third largest towns past, and the Art and Craft Shop at the in Australia. railway station offers everything made locally - knit-ware, art works, cards, jewellery, jams and pickles - a browse might just shorten the wait for the train.

In town you will find a full service business centre including major banks, a supermarket, take away food, cafés, post office, pharmacy, Service NSW office, library, petrol stations, veterinary services, fresh fruit and vegetables Werris Creek Image credit: Sally Alden and small specialty shops. There are doctors, dentists and a hospital as well. The town is not only what rail historians dream about but is also still the major rail junction for the northern and North West parts of NSW and represents an important service centre supporting a diversification of agricultural pursuits.

Werris Creek has various eateries, cafes, pubs, restaurants and a library. The backdrop of rolling hills can be breathtaking in the warm Quipolly Dam Image credit: Sally Alden glow of an afternoon.

A short drive out of town you will find the spectacular Quipolly Dams with a new family friendly picnic area incorporating sheltered tables and chairs and a playground for the kiddies.

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Willow Tree It was the road junction for the mail coaches from the north and north-west. This proved The township of Willow Tree is the service too tempting for Thunderbolt, then the most centre to the rural areas of Warrah and Mount notorious bushranger in the colony, who Parry. The township developed with the robbed the northern mail coach at Wallabadah advent of the railway line in 1877 and from in 1867. subdivisions of part of the great Warrah estate into small farms. In 1879 the name of the Wallabadah became a soldier settlement railway station changed from Warrah to location after World War II. Residents in the Willow Tree and today it is the gateway village town, known locally as ’Wallaby’, erected a to the fertile Liverpool Plains. sculpture of a wallaby sitting on a rock as a bicentennial project in 1988. Due to its situation at the junction of the New England and the Kamilaroi Highway, Willow The nation’s only garden memorial to the First Tree has a range of eateries which is quite and Second Fleet is located off the New surprising in such a little hamlet. There’s also England Highway near the Wallaby sculpture, quirky gift shops and attractions like the and residents from all over Australia are drawn Kamilaroi, a Highway a People display at the to the First and Second Fleet Memorial Garden Liverpool Plains Visitor Information Centre, the to see whether their distant relatives were full-sized historic sunshine header and aboard those first vessels. agricultural display. This unique garden, built by a renowned stone Wallabadah mason and First Fleet descendent, records the names in stone, ship by ship, of all those This little township on the New England aboard the First and Second Fleet. Highway began to develop in the 1850s and

was once larger than Quirindi.

Gardens Gardens

First First and Second Fleet

Wallabadah credit:Image Sally Alden

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Cattle may still be found, whilst the production of sheep due to costs and labour requirements has significantly dwindled.

The social life of Spring Ridge was grand in the era of high prosperity. During the war, an army camp at Colley Blue created a carryon on soldiers. In the post war years, movies and Saturday night dances were a common occurrence. Multiple balls held at the Community Hall by many groups in the town including the RSL and church groups were attended by up to 300 people.

The Spring Ridge School opened in 1878; a one room building at the time was built with an area for sewing for female students, and a woodwork bench for the boys. As the school expanded, second, then third buildings were added. During the prosperity of the 1970s up to 100 students were enrolled. Today the Currabubula Markets number has dropped to under 50. Image credit: Sally Alden

Currabubula Community spirit has strong foundations in the village. Throughout history the community has Currabubula is located 33km south of worked together to improve many community Australia’s country music capital, Tamworth. facilities. The community hall has been The centre of this small village consists of a expanded and today houses a pre-school pub, a petrol station that is also the Post- attended by local children. Today, the Spring Office, newsagency and general store, a Ridge Village Development Committee works community hall, the primary school, and a independently and with the Liverpool Plains handful of residences. Shire Council to improve infrastructure and This little hamlet hosts community events such community facilities within the village. as the Currabubula Red Cross Art Show and the biannual Currabubula Markets.

Spring Ridge The economy of Spring Ridge traditionally relied on the rich agricultural land surrounding the Village. Today agriculture still maintains the economy. Initially farming comprised of the production of wheat, sheep, and cattle which has since expanded to include sorghum, sunflowers, canola, and a variety of other crops.

Quirindi Plains Image credit: Sally Alden

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Premer Walhallow Known for its annual Seven-A-Side Cricket Just over 30 kilometres west of Quirindi is Weekend, Premer village is situated 86km Walhallow the site of a former Aboriginal west of Quirindi in country where three Reserve which was known as Caroona mission. different soils meet – red, sandy and black – on The village consists of 42 houses, the the north-western corner of old Premer management of which is divided between two Station. Premer is one of the major grain corporations: 23 houses are managed by the receival centres in the north-west. The Walhallow Local Aboriginal Land Council and increase in grain production has been the the remainder by the Walhallow Aboriginal result of a change in emphasis from pastoral to Corporation. agricultural pursuits in the area. The village also has a community hall, church The Sports Club has existed since 1930 when and a primary health post (clinic). Walhallow the first tennis courts were built. Cricket and Public School is one of only five schools in New rugby were played on the sports ground and a South Wales with an all-Aboriginal enrolment. swimming hole in Cox’s Creek was a popular spot in the 1930s as well as horse races and activities at the racecourse.

Liverpool Plains

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Recruitment Process

How to Apply Please submit your application via the Leading Roles website.

Please upload: - Your CV - A covering letter addressing the criteria below:

Shortlist Criteria

Shortlist Criteria 1 Experience of delivering a contemporary, innovative organisation-wide approach to customer service and implementing technologies, systems and procedures to enable a positive customer service experience.

Shortlist Criteria 2 Strong organisational leadership skills, and very strong change management experience to achieve buy in, staff engagement, customer service culture change, and ICT project management across the organisation.

Shortlist Criteria 3 Advanced verbal and written communication and interpersonal skills and demonstrated ability to - build and maintain relationships, negotiate outcomes, resolve conflict, and provide clear advice, guidance and direction. - prepare a wide range of communication materials, including reports, correspondence, submissions, policies, procedures and other corporate documents.

Shortlist Criteria 4 Demonstrated experience in negotiating significant IT contracts, managing the procurement and implementation and ongoing performance of IT business applications (including third party vendors and service providers).

Shortlist Criteria 5 Tertiary qualification in Information Technology, Business, Management or related discipline.

Postgraduate qualifications in Business, Leadership, Management or related discipline are highly desirable.

Page | 12 Manager Customer and Information Services Recruitment Process Timeframes

Application Period: Wednesday 7 April 2021 – Friday 7 May 2021

Closing date for Applications: 5pm Friday 7 May 2021

Initial Assessment: Week commencing Monday 10 May 2021

Council Interviews: Week commencing Monday 17 May 2021 *Note these timeframes are indicative only and may change subject to the outcomes of the recruitment process, council staff and candidate availability.

Application Assessment, Shortlisting and Council Interviews Leading Roles and the council will determine a shortlist of suitable candidates, and will arrange interviews with Council’s interview panel, depending on candidate and council staff availability.

The council may require their preferred candidates to undergo psychometric assessment to assist in understanding the candidate’s fit for the role and organisation, working preferences and attributes. Following selection of a preferred candidate the council may require a number of further checks including reference and academic checks, criminal history checks and medical assessments.

You must be an Australian Citizen or hold the appropriate visa to work in Australia to apply for this role. Leading Roles will undertake checks to confirm your right to work in Australia at offer stage.

Privacy Information: Leading Roles is collecting your personal information in accordance with the Information Privacy Act for the purpose of assessing your skills and experience against the position requirements. The information you provide in your application will only be used by employees of Leading Roles. Your information will be provided to authorised Council Officers, including Human Resources and the relevant selection panel members. But it will not be given to any other person or agency unless you have given us permission, or we are required by law.

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Belinda Walker

Executive Recruitment Consultant Leading Roles M: 0411 449 447 E: [email protected]

www.leadingroles.com.au ABN: 53 142 460 357

Page | 14 Manager Customer and Information Services Liverpool Plains Shire Council ADOPTED Organisation Structure (03 February 2021)

General Manager

Director Director Infrastructure and Corporate and Environmental Services Community Services

Planning and Community and Customer and Governance, Risk and Executive Services Assets and Property Civil Infrastructure Urban Services Finance Environment Recreation Services Information Services Human Resources

Civic and Community Council and Committee Assets Fleet Management Companion Animals Parks and Gardens Aged Services Business Systems Accounts Payable Events Business / Secretariat

Roads, Footpaths, Disability Inclusion and Caravan Park Destination Marketing Buildings Maintenance Compliance Waste Water Accounts Receivable Governance Bridges Access Registrations

Development Eastside Children’s Economic Development Cleaning Stormwater Infrastructure Water Cemetery Reservations Budget Human Resources Assessment Centre Long Term Financial Integrated Planning & Executive Support Libraries Customer Service Crown Lands Waste Services Health and Building Planning Reporting Plains Fitness Recreation Procurement and ICT Risk Management Media Relations Engineering Design Workshop Ranger Services Centre Contracts

GIS Weeds and Biosecurity Youth Services Records Rates and Revenue Work Health & Safety

Service NSW Leases & Licences

Venue Bookings Native Title

Visitor Information Centre Property Position Description Manager Customer and Information Services

Position details

Department Corporate and Community Services Business Unit Customer and Information Services Reports To Director Corporate and Community Services Status Full time (Permanent) Standard Hours 35 hours per week Staff Accountability ☐ No line reports ☒ Directly supervises 2 employees ☒ Indirectly supervises 7 employees Budget Accountability ☐ No expenditure/Budget ☒ Delegation up to $50,000 ☒ Manages Budget up to $TBA Classification Professional/Specialist Band 3, Level 3 Salary Grade Grade 7

This document describes the key accountabilities, duties and required capabilities of the position and is not designed to be prescriptive. The incumbent can expect to undertake other duties in addition to those described in this document, in line with changing strategic and operational requirements. Position purpose The Manager Customer and Information Services is responsible for leading and managing Council’s Customer and Information Services Business Unit and setting objectives and strategies for the organisation’s Information Systems infrastructure, business applications and technologies to streamline internal operations and improve customer experience.

Authority and delegations The incumbent has the authority to take any reasonable action that is consistent with the accountabilities and duties of the position, as described in this document, and to ensure the safe and efficient undertaking of work activities. The incumbent’s authority to act is subject to any limitation imposed by Council policies and procedures. Under section 378 of the Local Government Act 1993, the General Manager may sub- delegate powers, authorities, duties or functions of Council to this position. The incumbent must exercise any delegations conferred to the position in accordance with Council’s Code of Conduct and all relevant Council policies and procedures. Delegations applicable to this position are contained in Council’s Delegations Register, which is modified from time to time.

Position accountabilities and corporate responsibilities Key Accountabilities • Oversee the effective and efficient management of Council’s customer and visitor services, including the Customer Service Centre, Service NSW Agency and Visitor Information Centre, in accordance with agreed service levels. • Oversee the effective and efficient management of Council’s information systems, including information technology, network, hardware, software, telephony, records and information management. • Manage the procurement, implementation and maintenance of Enterprise Resource Planning (ERP) systems, business information systems and software appliances. • Ensure Council’s ICT network is properly secured and maintained, including developing, implementing and maintaining the organisation’s Cyber Security Strategy and ICT Business Continuity Plan and Disaster Recovery Plan. • Develop, implement and review short-, medium- and long-term strategic and operational plans for Council’s customer and visitor services and information systems, with a focus on streamlining internal operations and improving customer experience. • Manage contracts and relationships with external business system vendors/suppliers and ensure the successful procurement, implementation and maintenance of business information systems, software appliances, and ICT support services. • Develop quality documentation, including strategies, reports, presentations, project plans, briefings and correspondence, for a variety of audiences. • Carry out other duties within the limits of the employee’s skill, competence and training, as directed from time-to-time. Management Accountabilities • Ensure the effective and efficient operation of the Business Unit and monitor performance to ensure it meets operational and Budget allocation requirements. • Maintain and enhance relevant internal controls, policies and procedures to ensure legislative and organisational compliance and promote better practice. • Build, promote and sustain a culture within the Business Unit that enables effective teamwork, collaboration and productivity improvement. • Regularly appraise staff performance and provide constructive feedback and ensure ongoing development in accordance with Council’s performance review system. • Ensure staff are suitably trained and establish a training and development plan for staff with an emphasis on succession planning. • Actively contribute to the development, implementation and performance monitoring of Council’s Integrated Planning and Reporting (IP&R) framework. • Implement projects, programs and activities assigned to the Business Unit in the annual Operational Plan, subject to the allocated Budget. • Provide timely and professional advice and reports to the Council, Council Committees and the Executive Management Team on projects, programs and activities assigned to the Business Unit. Professional Conduct Responsibilities • Consistently demonstrate behaviours that comply with Council’s Code of Conduct and Equal Employment Opportunity (EEO) principles.

Page 2 of 7 Performance Responsibilities • Actively perform as a team member and contribute to the outcomes of work teams in a collaborative, professional and productive manner. • Regularly review and appraise own performance against required levels and assess and improve work practices and procedures on a continuous basis to achieve or exceed Council’s strategic and operational goals. • Undertake training and attend professional development opportunities, if and as required. Customer Service Responsibilities • Comply with Council’s Customer Service Charter and Standards and communicate with customers in a professional and courteous manner, ensuring that customer enquiries, requests and complaints are managed within required timeframes. • Convey a professional image of Council and dress appropriately for their role, including wearing a prescribed uniform, if required. Fraud and Corruption Control Responsibilities • Execute work with probity, accountability and transparency in order to prevent incidences of fraud and corruption in Council’s organisation and operations. • Report any alleged or actual incidences of fraud and corrupt behaviour using relevant mechanisms outlined in Council’s Fraud and Corruption Control Policy. Risk Management Responsibilities • Identify, assess, evaluate and treat risk relevant to the position. Work Health and Safety Responsibilities • Fulfil specific responsibilities, duties and due diligence requirements under the Work Health and Safety Act and Council's relevant safe work instructions, policies and procedures. • Ensure that Work Health and Safety is always at front of mind and a number one priority, taking reasonable care for health and safety of individual, colleagues and members of the public. • Participate in delivering a positive WHS culture, including having a proactive involvement in reviewing safe systems of work compliance and the implementation of continuous improvements in WHS. Skills and competencies The incumbent will be required to demonstrate skills and competencies relevant to the position in line with those set out in the Local Government Award 2020 for Professional/Specialist Band 3, Level 3, being:

Authority and Provides a professional advisory role to people within or accountability outside the employer. Such advice may commit the employer and have significant impact upon external parties dealing with the employer. The position may manage several major projects or sections within a department of the employer. Judgement and problem Positions have a high level of independence in solving solving problems and using judgement. Problems can be multi- faceted requiring detailed analysis of available options to solve operational, technical or service problems.

Page 3 of 7 Specialist knowledge The skills and knowledge to resolve problems where a and skills number of complex alternatives need to be addressed. Management skills May be required to manage staff, resolve operational problems and participate in a management team to resolve key problems. Interpersonal skills Interpersonal skills in leading and motivating staff may be required. Persuasive skills are used in seeking agreement and discussing issues to resolve problems with people at all levels. Communication skills are required to enable provision of key advice both within and outside the employer and to liaise with external bodies. Qualifications and Tertiary qualifications combined with a high level of practical experience experience and an in-depth knowledge of work.

Key Relationships

Who Why Internal Director Corporate and • Receive guidance and report on progress towards business Community Services objectives. • Provide expert advice and support and contribute to decision-making. • Identify emerging issues/risks and their implications and propose solutions. Customer and Visitor • Develop work plan and review progress, provide direction Services Coordinator; and manage staff performance. Information and Business • Identify training and development needs. Systems Coordinator • Resolve and provide solutions to issues. Council Staff • Provide expert advice on a range of Customer and Information Services-related issues and strategies. • Optimise engagement to achieve defined outcomes. • Manage expectations and resolve issues. External Government Departments • Provide expert advice on a range of Customer and and Agencies Information Services-related issues and strategies. • Optimise engagement to achieve defined outcomes. • Manage expectations and resolve issues. Consultants/Contractors • Engage, manage and monitor progress as required. ICT Vendors/Suppliers • Engage, manage and monitor progress as required.

Page 4 of 7 Selection Criteria Essential: 1. Tertiary qualification in Information Technology, Business, Management or related discipline. 2. Extensive demonstrated experience in managing a diverse, multi-function team in a complex and challenging organisation. 3. Demonstrated ability to develop and lead a high-performing team to deliver organisational objectives and innovative service and business improvements. 4. Demonstrated experience in negotiating significant IT contracts, managing the procurement and implementation of IT business applications (including third party vendors and service providers), and implementing service standards and quality assurance frameworks to continually improve IT-related activity. 5. Advanced verbal communication and interpersonal skills and demonstrated ability to build and maintain relationships, negotiate outcomes, resolve conflict, and provide clear advice, guidance and direction. 6. Advanced written communication skills and demonstrated ability to prepare a wide range of communication materials, including reports, correspondence, submissions, policies, procedures and other corporate documents. 7. Commitment to facilitating a contemporary, innovative organisation-wide approach to customer service and implementing technologies, systems and procedures to enable a positive customer service experience. 8. Excellent time management skills and ability to set priorities, plan and organise work in order to meet objectives and timelines. 9. Excellent standard of IT literacy and advanced computer and software skills, including proficiency in the Microsoft Office suite of applications. Desirable: 1. Postgraduate qualifications in Business, Leadership, Management or related discipline. Licence requirements and pre-employment screening This position needs to attain and uphold the following licences/accreditations: • Current NSW Class C Driver Licence. This position requires the following pre-employment checks: • Pre-Employment Medical. • National Criminal History Check. • Working with Children Check.

Page 5 of 7 Key capabilities The Local Government Capability Framework describes the core knowledge, skills and abilities expressed as behaviours, which set out clear expectations about performance in local government: “how we do things around here”. It builds on organisational values and creates a common sense of purpose for employees. Below is the full list of capabilities and the level required for this position. The capabilities in bold are the focus capabilities for this position.

Capability Group Capability Name Level Personal Attributes Manage Self Advanced Display Resilience and Courage Advanced Act with Integrity Advanced Demonstrate Accountability Adept Relationships Communicate and Engage Advanced Community and Customer Focus Advanced Work Collaboratively Adept Influence and Negotiate Adept Results Plan and Prioritise Advanced Think and Solve Problems Advanced Create and Innovate Advanced

Deliver Results Advanced Resources Finance Adept Assets and Tools Adept Technology and Information Advanced

Procurement and Contracts Advanced Workforce Leadership Manage and Develop People Advanced Inspire Direction and Purpose Adept Optimise Workforce Contribution Adept Lead and Manage Change Advanced

Page 6 of 7 Acknowledgement and acceptance I have signed below in acknowledgement of reading, understanding and accepting the contents of this position description. I accept that, with consultation, my accountabilities, duties and required capabilities may be modified by Liverpool Plains Shire Council from time to time, as necessary.

Employee Name: ……………………………………………………………………

Employee Signature: ……………………………………………………………………

Date: ……………………………………………………………………

Authorisation Approved by the General Manager:

Employee Name: ……………………………………………………………………

Date: ……………………………………………………………………

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