To Explain the Current Setup on Campus, the Following Categories of Information Are Provided for the Two Central Providers On

Appendix G: ITD and RMIS Email and Calendaring Current State of Services

ITD Email/Calendaring Information

1. Technical infrastructure a. Software running i. Email 1. IMAP Servers: Cyrus 2. Mail Relays: sendmail 3. WebMail: SquirrelMail 4. Antispam/Antivirus: Sophos PureMessage 5. Email Lists: MajorDomo2 6. Shared Mailbox: Cyrus ii. Calendaring 1. Oracle Calendar Version 9 – current production service 2. Oracle Collaboration Suite 10g (OCS) – roll out mid- September 05 a. Oracle 10g Application Servers b. Oracle 10g Databases c. Oracle Portal d. Oracle Calendar e. Oracle Web Conferencing b. Server hardware i. Email 1. 12 IMAP Servers: Sun Microsystems V65x a. 2 AMD Zeon Processors (1Ghz) b. 4Gb memory c. 250Gb of SMS-based disk storage d. Red Hat Linux OS 2. 10 Mail Relays (all except ResNet): Sun Microsystems V210 a. 2 Sun Ultra III Processors (1Ghz) b. 2Gb memory c. Sun Solaris OS 3. 2 Mail Relays (ResNet): Sun Microsystems V120 a. 1 Sun Ultra III Processor (1Ghz) b. 1Gb memory c. Sun Solaris OS 4. 3 WebMail Servers: Sun Microsystems V65x a. 2 AMD Zeon Processors (1Ghz) b. 2Gb Memory c. Red Hat Linux OS 5. 1 Email List Server: Sun MicrosystemsV65x a. 2 AMD Zeon Processors (1Ghz) b. 2 Gb memory c. Red Hat Linux OS 6. 1 Shared Mailbox Server: Sun Microsystems 280 a. 1 Sun Ultra II Processor b. 1Gb memory c. 80Gb attached disk storage

G-1 d. Sun Solaris OS ii. Calendar 1. 2 Application Servers: Sun Microsystems V210 a. 1 UltraSPARC IIIi Processor (1Ghz) b. 2Gb memory c. Sun Solaris OS 2. 1 Calendar Server: Sun Microsystems V240 a. 2 UltraSPARC IIIi Processors (1Ghz) b. 4Gb Memory c. Sun Solaris OS 3. 1 Web Conferening Server: Sun Microsystems V420 a. 1 UltraSPARC IIIi Processor (1Ghz) b. 4Gb Memory c. Sun Solaris OS 4. 2 Database Servers: Sun Microsystems V240 a. 2 UltraSPARC IIIi Processors (1Ghz) b. 4Gb Memory c. Sun Solaris OS c. Backup solution/strategy: All backups (email and calendar) are performed via Veritas NetBackup writing to a StorageTek L700 tape library. d. Clients supported: i. Email: 1. Any IMAP4 compliant desktop client 2. Web-based access via Webmail.ncsu.edu ii. Calendaring: 1. OCS thick clients: Windows, MacOS X, Linux 2. PDA Conduits: PalmOS 3. Web-based access via vendor-supplied applications & portal e. Maintenance contracts i. Hardware 1. All email servers have a 3yr, 7x24 extended warranty. 2. All OCS servers have a 3yr, 7x27 extended warranty. ii. Software 1. Cyrus, sendmail, MajroDomo2 are all Open Source 2. Sophos PureMessage is on a 3yr support contract a. Software upgrades b. Automated, hourly spam/virus updates 3. Oracle Collaboration Suite 2. Account information a. Number of accounts (for email / calendar) i. Email 1. 43,600+ accounts currently associated with an entity at the University, including graduating seniors (ITD provides access for 4 month after graduation) 2. 37,300+ accounts that checked their email in August 05. 3. 20,000+ user access their email via webmail.ncsu.edu ii. Calendar 1. 2,700 current accounts. As of this writing (9/1), OCS 10g had not been rolled out for general University use. It is

G-2 scaled and licensed for a service load of 45,000 users with the hardware identified above. b. Quotas…Earl working on table of quota usage distribution c. Archiving: i. ITD provides an archiving feature in webmail.ncsu.edu. Other mail users agents provide the ability to locally store email message. ii. There is not automatic archiving. d. Restores: ITD processes approximately 10 restoration requests per month. It is important to note that more that half of these requests require multiple restorations. e. Backups i. Email 1. All user content has a full backup performed weekly 2. All user content has an incremental backup performed daily. ii. Calendar: All calendars are backup nightly. 3. Policies a. Quotas i. Email: All customers are provided with 50mb of initial quota with an additional 150mb that can be allocated. Additional quota can be purchased at $.05/100mb/yr ii. Calendar: No quota imposed. b. Archiving: Customer is responsible for any archiving of email messages and calendar events. c. Restores i. Email: the NCSU Help Desk handles all restoration requests. They are handled on a first-come, first-serve, time as available basis. ii. Calendar: the various node managers handle Restorations. Service Level Agreement indicates that restores are only performed for the entire node, however individual calendars restores are done. d. Backups: All backups (email and calendar) are stored for 28 days. e. Help Desk support i. The NCSU Help Desk provides tiers 1 and 2 customer support. ITD/Unix Services staff provides tier 3. ii. Customer Training and documentation is provided by the ITD Education & Publications groups. 4. Miscellaneous a. The OCS is being branded by ITD as Brickyard.ncsu.edu. b. ITD is the process of decommissioning the legacy POP-based email system. Currently, about 970 (August usage) active of 7200 accounts.

G-3 RMIS Email/Calendaring Information

1. Technical Infrastructure a. Software running i. Email/Calendar 1. GroupWise 6.5 SP4 ii. Email/Calendar Enhancements/Add-ons 1. GW Guardian AntiSPAM/AntiVirus 2. Blackberry Enterprise Server 3. GWExtranet Calendar Web Publishing software

b. Server hardware i. Email/Calendar 1. 6 Post Office servers – Intel based a. Compaq DL380G3 b. NetWare 6.5 SP3 2. 1 WebAccess server – Intel based a. Compaq DL380G3 b. NetWare 6.5 SP3 3. 1 GWIA/MTA server – Intel based a. Compaq DL380G3 b. NetWare 6.5 SP3 4. 1 AntiSPAM/AntiVirus server – Intel based a. Compaq DL380G3 b. Windows 2003 5. 1 Blackberry Enterprise server – Intel based a. Compaq DL380G3 b. Windows 2003 6. 2 Archive servers – Intel based a. Compaq DL380G3 b. NetWare 6.5 SP3 c. Backup Solution/strategy: All backups are performed via Veritas Backup Exec to a HP MSL5052 Tape Library. d. Clients supported: i. Email/Calendaring: 1. GroupWise 6.5 SP3 2. Other imap clients are supported by Novell, but not currently supported by NCS e. Maintenance contracts i. Hardware 1. All servers have a 3 year, 24X7 warranty ii. Software 1. GroupWise is part of the campus Novell Academic License Agreement, paid for yearly.

G-4 2. Account Information a. Number of email/calendar accounts i. 2950 customer email/calendar accounts ii. 300 resource accounts b. Amount of disk space currently in use i. 350GB of live email space ii. 300GB of archived email c. Archiving i. Customers have the ability to either manually archive email/calendar items or be set to automatically archive after the 180 day retention period d. Restores i. Email/calendar restores are available in emergency situations e. Backups i. Full backups of all email/calendar data on Saturday, incremental backups nightly during the week.

3. Policies a. Quotas i. There are no quotas set for GroupWise customers. Email is, however, subject to a 180 day expiration period, calendar to 720 days. b. Archiving i. Customers have the ability to either manually archive email/calendar items or be set to automatically archive after the 180/720 day retention period c. Restores i. Email/calendar restores are handled by the NCS Help Desk. Customers may be charged for restores in non-emergency situations. d. Backups i. Daily backups are kept for 2 weeks, weekly backups are kept for a month, monthly backups are kept for a year.

G-5