Terms and conditions for the ‘Aston – A Shared History’ tour Aston Villa Stadium Tour Terms and Conditions The ticket issued on behalf of Aston Villa is subject to the terms and conditions associated with the Stadium Regulations already in place. The terms and conditions may be amended by Aston Villa.
Villa Park is a working venue that operates throughout the year, therefore the stadium, and tour, may have a different feel/route/access to it depending on the event calendar and different event owners.
By purchasing your tour ticket, you agree to the following conditions: 1. We reserve the right to refuse you admission in to the stadium, or eject/remove persons, where we deem necessary and reasonable. 2. All tour routes are subject to availability and subject to change, even at short notice on the day. Aston Villa reserves the right to alter or vary the tour date/tour route at our discretion without prior notification or obligation to refund monies or exchange this ticket. No liability will be taken for any personal travel, accommodation, promotional or hospitality arrangements made relating to the tour or its cancellation. Aston Villa cannot guarantee daily that all advertised elements of the tour are available each and every day. Every effort, however, will be made by Aston Villa to contact ticket holders for any major changes such as cancellations and rescheduling. 3. Aston Villa reserves the right to cancel or reschedule your Tour booking should any stadium licensing or partner preclude access. 4. Payment for this joint tour will be processed by Birmingham Museums Trust and their terms and conditions apply. 5. We advise you arrive 15 minutes before your stated tour time, on the day of the valid ticket. If you arrive after your allocated time then we cannot guarantee tour entrance 6. All areas of the stadium are non-smoking 7. Aston Villa may conduct security searches on arrival to your belongings and/or outer clothing and where needed on route or on exit of the stadium. Entrance will be refused if you fail to comply with security checks. There is no allocated place to leave luggage so we recommend no large bags as they will need to be carried. You may be refused entrance if you arrive with very large items and no refund will be given 8. Aston Villa takes no responsibility for any personal property and takes no responsibility for any property lost or stolen whilst at the stadium or on the tour 9. Admission to Villa Park is at the ticket holders own risk. Aston Villa shall not be liable for any loss, injury or damage sustained within the premises except for death or personal injury which is caused by the negligence of Aston Villa or their respective employees or agents 10. The use of photographic equipment is for personal use only and cannot be used for commercial purposes unless express written consent is gained in advance of the tour. Please note that filming is not allowed on any of our tours without prior written consent. 11. CCTV surveillance is in operation at Villa Park 12. No tickets may be used for commercial or promotional purposes without the written consent of Aston Villa. Any tickets resold in this manner will become void and admission rejected 13. The tour is suitable for disabled visitors. We recommend you contact our ticket office team to discuss any requirements and to make necessary arrangements 14. No animals (other than Guide dogs) will be admitted in to Villa Park 15. You acknowledge that you will be liable to Aston Villa for any damage caused by you to the stadium, or any of its contents, or for any injury caused to any of our staff or other visitors to the stadium 16. All customers are not permitted on the pitch at any time and failure to adhere to this will result in removal of the visitor 17. In the event of unruly behaviour, Aston Villa have the right to eject customers. The stadium and tour operates a zero tolerance policy and any criminal offences will be dealt with accordingly with the cooperation of the local authorities 18. Guests on this tour will receive 10% discount on purchases in the Aston Villa Club shop on the date of their tour only. 19. Aston Villa reserve the right to remove any customer who do not adhere to the rules and regulations stated in the terms and conditions stated.
Aston Hall (Birmingham Museums Trust) Terms and Conditions
Please read carefully the terms and conditions of group visits to Birmingham Museums Trust (BMT) sites. By booking a group visit or tour with BMT, you (the client) agree to the terms and conditions below.
Arrival • The client is required to arrive at least 10 minutes before the start of the planned tour. • On arrival, the client should report to the museum reception where they will be met by a BMT tour guide. • If the client’s group is due to be arriving later than expected, they should call the museum directly so that the BMT tour guide can be informed and rescheduling can be organised if necessary. • If the client arrives late for a tour, BMT will endeavour to maintain the visit arrangements but the tour may have to be shortened or cancelled all together in which case the client will still be liable for the full cost of the tour.
Conduct and Responsibilities • The client is responsible for the supervision and conduct of its customers at all times. • Severely disruptive or unacceptable behaviour will lead to the client’s group being asked to leave the museum and no refunds will be made on any part of the visit. • The client will be liable for any damages caused by the actions of any member within their group. • Any abusive, threatening, violent or intimidating behaviour towards BMT staff will not be tolerated and the client’s party faces being removed from the premises or criminal proceedings being initiated. • If during the visit the client has any concerns, the museum manager will assist in any way they can.
Payment Terms • The charge for the client’s group tour is per person with a maximum number of guests within the tour group. • The minimum number of guests must be met and the maximum number of guests must not be exceeded. • The client must make full payment at least four weeks in advance; an invoice will be issued at least eight weeks before the date of the visit or at the time that BMT confirm the booking. • Payment can be made by BACS, cheque or such credit cards as are accepted by BMT. Cheques to be made payable to Birmingham Museums Trust. • If the booking is made within four weeks of the date of the visit, full payment is required at the point of booking. Cancellation policy • All cancellations must be made in writing. Cancellations by the client will incur the following charges: o Within eight weeks of visit date – no charge o Within four weeks of visit date– 50% of visit cost (a credit note will be issued for 50% of the cost) o Within two weeks of visit date – 100% of visit cost
• If a BMT tour guide is absent (i.e. through illness) BMT will endeavour to find a replacement or alternative, though this cannot be guaranteed. BMT will attempt to notify the client in advance if it is deemed that the experience may be affected. Regrettably, there may be occasional extreme circumstances that BMT cannot overcome and it may be necessary to cancel your tour as a result. In such circumstances, BMT can either reschedule the client’s tour or offer a refund.
Accessibility
• Accessibility statements can be found on the BMT website for each venue. The client should check these carefully and contact BMT with their customers’ requirements.
Personal Property • BMT accepts no responsibility for loss or damage to the property of visitors whilst at BMT venues.
Catering
• It is the responsibility of the client to inform BMT of any dietary requirements of their customers to ensure they can be catered for at BMT venues
Partner tours
• A member of staff will be available to direct the client and its customer to external venues. • The client and its customers must pay attention to any relevant third party terms and conditions. • If your booking includes accommodation, BMT will endeavour to provide a city centre location, however if this is not available on the client’s required date, a suitable alternative will be offered.
Travel
• The client is responsible for providing all transport to, from and between sites. BMT does not provide transport for the client or their customers. • The client is responsible for any parking charges that may be incurred.