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Willington Medical Group

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Willington Medical Group Willington Medical Group The Surgery, Chapel Street, Willington, Crook, County Durham DL15 0EQ Telephone: 01388 742500 Fax: 01388 742502 Prescription line: 01388 742526 Website address: www.willingtonmedicalgroup.org.uk Surgery opening times Monday – Friday 08:00 – 18:00 Closed 12:00 – 13:00 everyday For emergencies contact – 742500 Closed Saturdays, Sundays and Bank Holidays Limited Number of early morning and late appointments available outside of normal practice opening times. North East Better Health at Work Award Willington Medical Group achieved the Continuing Excellence Award in 2015 Welcome to Willington Medical Group. We hope we will be Useful telephone numbers able to help you, whatever you health needs may be. This leaflet contains important practical information so that you can help us to help you better. Chemists Britton & Robson 01388 746269 Clemitons (Crook) 01388 764939 Practice Team Clemitson (Crook) 01388 762533 Boots (Crook) 01388 762726 Dr Enda T Chadwick, MB BCh DRCOG MRCGP Boots (Bishop Auckland) 01388 603140 Qualified Cork 1983 (M) Moss (Bishop Auckland) 01388 603241 Dr Ian B Grant, MB ChB MRCGP M&M Chemists (Meadowfield) 0191 378 49 64 Qualified Glasgow 1982 (M) Dr Hannah Cowell, MBBS MRCGP DRCOG DGM Hospitals Qualified Newcastle 1996 (F) Dr Gareth Chin, M.B.B.Ch Bishop Auckland General 01388 455000 Qualified South Africa 1999 (M) Darlington Memorial 01325 380100 Dr Rachel Lunney, BM BCh DRCOG University Hospital Durham 0191 3332333 DFSRH MRCGP PG Dip Clin Ed Sunderland General 0191 510 2345 Qualified Oxford 1992 (F) Dr Daniel Wilmer, MBBS MRCGP Social Services Qualified London 2009 (M) Crook Office 01388 763331 Practice Manager Miss Julia Steele, BA (Hons)MBA Dentists Nurse Practitioner Mrs Melanie Robinson ADP (Willington) 01388 746146 Practice Nurses Miss Melanie Trow Willington Dental Centre 01388 745499 Mrs Helen Brunskill Crook Dental Centre 01388 762552 Healthcare Assistants Miss Angela Yeoman Other Miss Joanne Conway Miss Antonia Nicholson Willington Health Centre 01388 742540 Secretary Mrs Joanne Armstrong Willington District Nurses 03000 263 921 I.T/Data Quality Lead Mrs Sandra Lee Willington Health Visitors 03000 268445 Independent Complaints Advocacy 0808 8023000 Practice Support Workers Mrs Joanne Walton, www.carersfederation.co.uk Mrs Marie Hudspeth, Miss Antonia Nicholson, Mrs Stephanie Smith, Mrs Fiona Buckley, SureStart Children’s Centre Mrs Lisa Edwards, Mrs Julie Jones, Miss Jessica Lee (Willington) 03000 268445 NHS Direct 111 Administrator Miss Rachael Williamson www.nhsdirect.co.uk Admin Assistant Mrs Tracy Stockdale Carers Durham County Cares Support 0300 005 1213 The Bridge Project 0191 3832520 Temporary residents Hearing aid batteries If you live in the area on a short-term basis (less than three months) then you are welcome to use our service. You will be required to These are available at the surgery. Please enquire at reception and bring complete a temporary resident form. your book and any old batteries along to be recycled. The sizes of batteries we have available are P13 AND 675AU. Practice services Booking ambulances Clinics Ambulance transport is now booked through Link to Transport. To book ambulance transport please contact the following tele no: 03000 Appointments for the following clinics can be made via your GP 269 999 Physiotherapy Continence Other services Counselling Private medical examination, HGV, PSV, Taxi and other medicals can be Appointments for the following can be made via reception arranged. Please ask at reception for prices and to make an Family planning appointment. HRT / Pill Checks Health Checks – Height / Weight / BMI / Waist Complaints Circumference / Lifestyle / Dietary Advice Cardiac Cervical Smears In line with National Guidelines the practice operates an in-house complaints procedure. If you are unhappy with any aspect of the running Diabetes of the practice, please see the practice manager in the first instance. Asthma COPD Violent Patients Smoking Cessation Travel Vaccinations (the surgery is currently a centre for Yellow Fever) The NHS operates a Zero Tolerance Policy with regard to violence and abuse and the Practice has the right to remove violent patients from the Durham Dales Action for Carers list with immediate effect in order to safeguard practice staff, NHS Healthchecks (for eligible population) patients and other persons. Paediatric / Child Health Surveillance Clinic Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s Childhood immunisations are given by the Practice Nurses . Parents safety. In this situation, we are obliged to notify the patient in writing of will be contacted by the surgery and offered an appointment when their removal from the list and record in the patient’s medical records these are due. the fact of the removal and circumstances leading to it. We will also Postnatal and first developmental checks, usually done at 6-8 weeks, inform the Police and prosecute where appropriate. are done by the GP. GP Registrars Unpaid Carers Willington Medical Group is a training practice for GP’S in training (GP If you provide unpaid care and support for a family member, Registrars). neighbour or friend, please sign our carers register. This register They are fully qualified doctors who are undertaking additional training exists so that your GP and staff can provide you with help and to become GP’s. They are supervised by Dr Cowell or Dr Lunney whilst support. at the practice. Signing this register also enables you to contact Durham County Nursing Students Carers Support and take up the services they provide. The Practice Nurses will from time to time have student nurses working Durham County Carers Support offer confidential support to all carers through: along side of them. They will be present in an observatory capacity only. Someone to talk to and provide a listening ear who Home visits understands, without judgement or criticism Advice and information These are strictly for those patients who are too ill or too infirm to visit Assistance with Carer, and Cared For, Welfare Benefits the surgery. Where possible visits should be requested before 10:30 to Locally based Complementary Therapy Sessions allow the doctors to plan their rounds. Counselling Service Local Support Groups Out of hours Social and Recreational Activities Courses and Training on a range of Carer related issues Quarterly Newsletter Out of hours care for this practice is provided by the Out of Hours Centre that is based in the Out-Patient Department at Bishop Auckland General Support for Parents of Children with Disabilities or Hospital. Difficulties Links to Willington Medical Group’s Practice Carers The periods covered by out of hours are Register to ensure that Practice Staff are aware of your 18:00 – 08:00 Monday to Friday caring role 18:00 Friday to 08:00 Monday All bank holidays Please ask at reception for details or contact the Health Link Worker (Primary Care) direct at Durham County NHS 111 is the number to call when you need help fast but it is not a Carers Support on 0300 005 1213 life threatening emergency. Young Carers Call 999 for life threatening conditions. Willington Medical Group Achieved Young Carer Charter Status in How to join the practice 2014. Registration forms are available from the practice reception If you are a young person under the age of 18 or know of a young or can be downloaded from the practice website. person in a caring role, please let a member of the team know. Please bring 2 forms of ID . You will be given an appointment for a short registration medical with one of our nursing team if you are over 6 years old. Whilst every effort is made to stick to appointment times, this is Repeat prescribing not always possible and we will try to keep you informed of any delays. Repeat prescriptions can be requested in various ways: An appointment should be made for every member of the family By putting the request slip in the red box in the foyer requiring a consultation. If urgent you can ring the prescription line on 01388 742526 between 11:00-12:00 & 13:00-14:00 Always notify the receptionists of your arrival at the stating your name, address and the medication you require. surgery or alternatively, please use our ‘Self Check-in’ system By posting the repeat slip to the surgery. (If a stamped addressed located in the main reception. If, for any reason you are unable envelope is enclosed, we will post the prescription back). to keep your appointment, please If you have signed up for PATIENT Access, you can request your telephone to cancel in good time so that the appointment can be prescriptions over the internet. offered to another patient. Two working days notice are required for repeat prescriptions. Appointments may be booked on-line using our PATIENT Access Items requested which are not on the repeat slip may take longer service. Further information is available from the surgery or on to process, as these have to be checked with a GP. our website about how to register for this service. You may be requested to make an appointment to see a doctor before a repeat prescription can be issued; this is routine practice Surgery times policy. Monday – Friday 08:30 – 10:50 If you have made arrangements with a chemist to use their 15:00 – 17:30 collection service, please mark your request slip clearly. Chemists currently collecting from the practice are: Early and Late Appointments Britton & Robson in Willington Boots the Chemist in Crook and Bishop Auckland Alliance Chemists in Bishop Auckland The surgery offers a limited number of early morning and late evening appointments to help facilitate people who work and may have M&M Chemists at Phoenix House in Meadowfield. problems making a routine appointment during the day.
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