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Guide Engagement Appendices 3 Methodolgy Stakeholder & community engagement appendices Community and stakeholder engagement Introduction reviewing previous studies, conducting a space syntax in light of Covid response work and limited resources), we Guides while also capturing lived experience using human Community and stakeholder engagement has been conducted study, reviewing current London civic-centred policy took on board feedback to develop a set of engagement centred design, qualitative analysis and spatial analysis. in relation to the development of the Royal Docks Public such as the Public London charter, and integrating a opportunities including: The analysis is incorporating the feedback (from circa Realm Design Guides between April and September 2020. range of feedback from communities. All of this informed Facilitator training sessions and facilitation packs 115 participants) into the Masterplans developed with 5th key priorities and connections (‘Stitches’) – of particular organisations could use to run their own activities, Studio. A process to feedback to participants in engaging What are the Design Guides, and what is their purpose? significance to communities. incorporating them into their existing Covid response ways is in development. Following that, planning will The Royal Docks Design Guides will be used as reference In the Royal Docks we have asked local community programmes in ways that added value and capacity to begin with all those already engaged to generate ideas documents detailing specific design interventions groups, schools and stakeholders how best to engage them. about how to do safe and physically distanced creative to enhance the area, making it feel safer and more with them to co-develop a process that fits the local We made a compensation process available for prototyping in public spaces based on the results of initial welcoming. The design guides will include information Covid response/recovery to implement the Public Realm people’s time and work to run and report back on sessions engagement, user experience insights and coordination on the suggested locations of wayfinding, lighting and Strategy. We’re building it together and learning together given the current state of Community resources and their with all partners existing plans including LBN and GLA. landscaping interventions and also provide details of the as we go: users current circumstances. types of interventions, such as the type of signage, such as The role of public realm and communities in the current temporary, finger post, landmark. Step 1) Inform and strategise together - April 2020 Step 3) Materials enabling participation socio-economic context The Design Guides can be used by everyone working & creativity – May- June 2020 The Royal Docks Delivery Plan aims to deliver benefits within the public realm in the development of new In April the Royal Docks Communities Team worked with with and for the London Borough of Newham as a community spaces/gardens, including the Royal Docks the Place Team and the architects to set out rationale and We developed a process based on Human Centred Design whole. A community wealth building agenda underpins Team for all future public realm works, developers and draft objectives for engagement, making a case for how principles mixed with more traditional consultation the borough’s economic and regeneration policy, and landowners to guide the approach to design and layout of diverse communities real everyday experience of places feedback approaches that transformed Design Guide user prioritises an inclusive economy strategy, tackling the boundaries of their sites to link into the wider public should and could effectively shape the Design Guides. research objectives into questions that would resonate inequalities including racial injustice, and addressing the realm and community groups/organisations. We negotiated around what communities could influence with people enable them to speak about their personal climate emergency. and the windows of opportunity for that to happen in the place based experiences. Based on community feedback Their Covid recovery strategy makes Newham the Context- RDEZ overall aim regarding communities and Public Realm Design Guides development schedule. We and current Urban Design discourse we incorporated ways first London borough to use livelihoods, well-being and significance to Design Guides kept colleagues from the Greater London Authority’s (GLA) that would enable groups to reflect on how their use and happiness as its prime measure of economic success. In The Royal Docks Enterprise Zone (RDEZ) delivery plan aims Opportunity Area Planning Framework (OAPF) team and perception of the role of public space is changing, and response to the disproportionate negative health and to ensure that diverse communities, both existing and in- the Newham Regeneration Team aware of the process. what new needs this is uncovering in the wake of Covid. socio-economic impacts of Covid-19 on BAME groups, and coming, benefit from the area’s regeneration and participate We delivered information webinars explaining the A range of materials were developed: facilitation other already disadvantaged groups, addressing inequality, in making the Royal Docks a vibrant, industrious and unique Public Realm Strategy and Design Guides and developed packs included scripts, de-jargoned visual materials tackling poverty and deprivation, and supporting young place for Newham and London. A RDEZ Communities the engagement process with Community stakeholders by and questions for virtual guided transect walks using people are central to the plan. Strategy aims to align the wide array of stakeholders around asking for their recommendations. Google Maps and fun focus group style sessions to a common vision for communities to actively participate We took on board recommendations and adjusted incorporate befriending calls, mothers’ coffee mornings, in the transformation of their places. The approach plans to publicise clearer timelines, justify and clarify London Borough of Newham (LBN) Youth Services youth emphasises continuous involvement that strengthens engagement objectives in relation to the public realm leadership sessions, and other online meet-ups that people existing capacities, assets and agency, and builds long-term delivery schedule and decision points, develop visual can use as an activity on their daily walks. resilience. explanatory materials to de-jargon the strategy language Some young people decided to adapt this material The Royal Docks is multi-stakeholder eco-system. It and the language architects used. Communities told to produce videos (vlogs) which they filmed and edited follows that delivery of Public Realm is the responsibility of us they wanted a process that enables peer-to-peer themselves. multiple stakeholders. The Design Guides aim to provide a engagement. Together we identified groups we thought Community groups requested an accompanying joint set of standards and guidance to promote coherence most important to reach considering who is typically online survey which they could use to ask and respond to and quality design. The question of who defines quality and excluded from public space (women, children, young questions with their users, or suggest for people who didn’t standards is important. A successful Public Realm is both a people, Black, Asian and minority ethnic (BAME) groups, want to do an activity. hallmark and an enabler of thriving communities and public and people with disabilities). life and this symbiotic relationship underpins the approach Step 4) Iteration: user experience analysis to to community involvement in producing the Design Guides. Step 2) Needs-based & asset-based planning, inform masterplans and developing next phase capacity development - May 2020 of engagement - July – November 2020 Background to community and stakeholder involvement The process from 2018 to develop the Public Realm Through individual follow up calls with community In June we developed a framework that would enable us Framework and the Design Guides has involved extensive organisations to understand their needs, capacity, to collect, process and analyse the responses in relation to research, analysis and community input. This includes priorities and current programme activities (particularly the ways community feedback could influence the Design 2 Royal Docks Public Realm Design Guide Engagement Appendices 3 Methodolgy How we have engaged Phased engagement plan Stakeholder Engagement Sessions The engagement process has been undertaken in two In Phase one, stakeholder workshops were held on the 3rd phases, where we have first consulted on the overall and 4th of June 2020 with the Estates Forum Members, strategy, the ‘Public Ream Masterplans’, and then moved Ph0 bringing together developers, land-owners and companies on more specific details of what is proposed in the Public education and information operating within key sites across the Docks. The purpose ‘Palettes’. of these workshops was to gain insight into the awareness This engagement process has built on findings from and implementation of existing design guidance, review the ‘Join the Docks’ consultation, conducted for the Royal the structure and content of the forthcoming Design Docks Public Realm Framework in summer 2019. The Ph1 Guides and to establish the grounds for further stakeholder findings from the various consultation events have been participation in the development of the Design Guide integral in the formation of the Design Guides. palettes. Key
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