Product Guide Delaware LLC.

Section 30M Delaware LLC Original Sheet 1

Optional Discount Plans

A. MULTI-LINE PACKAGE BONUS

1. Description

The Multi-Line Package Bonus (MLPB) is an optional Residence enrollment billing service offering which provides multi-line Residence Dial Tone Line customers with a monthly discount if they subscribe to one of the following eligible services for one or more of their Verizon Delaware LLC Dial Tone Lines.

MLPB Eligible Services:

a. The Big Deal b. Verizon Local Package ExtraSM or Verizon Local PackageSM

2. Regulations

a. The MLPB will apply as long as the enrolled customer subscribes to the eligible optional service(s).

b. The eligible MLPB services are provided subject to their individual service regulations, rates and charges as specified in this or other applicable Company tariffs.

c. The MLPB discount will apply to the applicable monthly rate for each eligible service, per line equipped.

d. To be eligible for the MLPB discount, the enrolled Residence customer must have all the multi-line Dial Tone Lines billed to the same residence customer, at the same residence address and under the same residential main billing number.

e. There is no charge for eligible Residence customers to enroll in this offering.

f. Enrolled MLPB customers must retain Verizon Delaware LLC as their local service provider for Dial Tone Line and all MLPB eligible services.

3. MLPB Monthly Discount Rate

a. MLPB Discount per eligible service, per line 5%

NOTE: 1 Availability of Multi-Line Package Bonus for Verizon Local Package is limited to existing subscribed customers of record, at their current location only, as of October 19, 2002.

February 1, 2011 Product Guide Verizon Delaware LLC.

Section 30M Delaware LLC Original Sheet 2

Optional Discount Plans

A. MULTI-LINE PACKAGE BONUS (Cont’d)

1. Description (Cont’d)

Available to existing customers only. Changes and moves are not allowed.

4. Local and Toll Package is an optional residential service package that provides residential customers with a combination of offerings for one flat monthly rate.

a. The following services are included with Local and Toll Package: 1. Individual Residence Dial Tone Line 2. Touch-Tone service 3. Unlimited Local Usage Package 4. Up to 300 minutes of completed customer-dialed intrastate intraLATA toll calls in lieu of the regular residence Two-Point Service rate scheduled specified in this Guide. Local and Toll Package also includes customer-dialed interstate intraLATA calls as specified in the Verizon Telephone Companies Tariff F.C.C. No. 5.

b. The following optional services may be selected:

1. Caller ID (includes Anonymous 7. Busy Redial Call Rejection) 2. Call Waiting 8. Talking *69 3. Call Block 9. Speed Dialing 30 4. Call Forwarding Variable 10. Three-Way Calling 5. Fixed Call Forwarding 11. Ultra Forward 6. Distinctive Ring

February 1, 2011 Product Guide Verizon Delaware LLC.

Section 30M Delaware LLC Original Sheet 3

Optional Discount Plans

B. LOCAL AND TOLL PACKAGE SERVICE OPTION

2. Regulations

a. Customers subscribing to Local and Toll Package cannot have Optional Services Package Plan1 (marketed as Call Manager), Big Deal, Verizon Local Package or Verizon Local Package Extra, Residence Service Variety Package (RSVP), Maximum Value Plan, Sensible Minute, Weekend Choice, Consumer Opportunity Savings Plan, Two-County Calling, Verizon Regional Package or Verizon Regional Package Extra on the same line as Local and Toll Package.

b. Local and Toll Package is not available with Lifeline service or IntelliLinQ BRI service lines.

c. For purposes of calculating Volume Discount Plan discounts on Optional Central Office services features not included in the Local and Toll Package but purchased in conjunction with the Local and Toll Package on the same line, Local and Toll Package will count as four (4) eligible features.

d. Concession service is not applicable to Local and Toll Package.

e. Local and Toll Package is included with the Multiline Package Discount Plan.

f. Eligible intraLATA toll calls are those calls which are customer-dialed and completed without the assistance of a Verizon operator. Calls to 900/976/700/555 numbers are not eligible toll calls under the Local and Toll Package Plan.

g. Available to individual line residence customers who enroll in Local and Toll Package on an eligible Dial Tone Line(s) basis. Customers affirmatively enrolled in the intrastate intraLATA Local and Toll Package Plan will automatically be enrolled in the interstate intraLATA plan.

3. Rates and Charges

Monthly Rates

RESIDENCE BUSINESS USOC

- Per Exchange Access Line $45.99 N/A OLA1X

- IntraLATA DDD toll usage: - Each minute (or fraction thereof) which exceeds the 300 minute allowance will be billed at $0.05 per minute

Nonrecurring Rates

- Dial Tone Line Connection Charge N/A N/A

- Service Charges for added features N/A N/A

- Transfer of Billing Name N/A N/A

February 1, 2011 `Product Guide Verizon Delaware LLC.

Section 30M 2nd Revised Sheet 4 Delaware LLC Cancels 1st Revised Sheet 4

Optional Discount Plans

C. VERIZON REGIONAL PACAKAGESM 1

1. Verizon Regional Package consists of the following offerings:

a) dial tone line with touch tone and unlimited usage b) unlimited direct distance dialed intraLATA toll c) choice of specific Custom Calling Services d) choice of specified non-regulated voice mail service e) waiver of the nonrecurring service charges

2. Verizon Regional Package offers customers a choice of compatible Custom Calling Service and one (1) voice mail feature. The following is the list of available features:

Custom Calling Services:

a) Call Waiting b) Caller ID/Caller ID-Number Only2/Call Waiting ID (Includes Anonymous Call Rejection)1 (C) c) Fixed Call Forwarding d) Speed Dialing – 8 or Speed Dialing - 30 e) Three-way Calling

Non-regulated Voice Mail Services:

a) Standard Home Voice Mail b) OnePoint Voice Mail

3. Customers subscribing to Verizon Regional Package cannot have Verizon Local Package Extra, Verizon Local Package, Verizon Regional Package Extra, Big Deal, Residence Service Variety Package (RSVP), Optional Services Package Plan 1 (marketed as Call Manager) or Two-County Calling on the same line.

Effective October 1, 2007, the Affiliate Bundle Discount is discontinued.

1 For Residential Customers, Verizon Regional Package is limited to existing customers of record, at existing locations, on or before June 16, 2012.

2 Effective August 21, 2016, Caller ID–Number Only is grandfathered for business customers and no longer available to new customers. (N) Moves, additions or changes to subscribers’ existing service are not permitted. Caller ID – Number Only for business customers | continues to be available for resale until October 17, 2016, on which date the foregoing grandfather terms shall be effective for resale. (N)

August 21, 2016 Product Guide Verizon Delaware LLC. Section 30M 9th Revised Sheet 5 Delaware LLC Cancels 8th Revised Sheet 5

Optional Discount Plans C. VERIZON REGIONAL PACKAGESM (Cont’d)

4. Verizon Regional Package is not available with Lifeline Service or Residential IntelliLinQ Basic Rate Interface (BRI) Service lines.

5. Verizon Regional Package is a flat rate unlimited service option only. There is no measured service option available.

6. Rates and Charges

RESIDENCE BUSINESS Monthly Rates

- Per Exchange Access Line $66.95 N/A (I)

D. VERIZON REGIONAL PACKAGE EXTRASM 1

1. Verizon Regional Package Extra consists of the following offerings:

(a) local exchange line with unlimited usage (b) unlimited direct distance dialed intraLATA toll (c) unlimited directly dialed local Directory Assistance (d) choice of specific Customer Calling Services (e) choice of specified non-regulated voice mail service (f) waiver of the nonrecurring service charges

2. Verizon Regional Package Extra offers customers a choice of compatible Custom Calling Service and one (1) voice mail feature. The following is the list of available features:

Custom Calling Services:

(a) Call Forwarding (b) Call Forwarding Busy Line2 or Call Forwarding Don’t Answer2 or Call Forwarding Busy Line/Don’t Answer2 (c) Call Waiting ID (d) Caller ID with Name or Caller ID Number Only2 (e) Call Intercept (f) Distinctive Ring (g) Busy Redial (h) Talking *69 (i) Speed Dial - 30 (j) Three-way Calling (k) Anonymous Call Rejection (l) Ultra Forward

Non-regulated Voice Mail Services:

a) Standard Home Voice Mail b) OnePoint Voice Mail

Effective October 1, 2007, the Affiliate Bundle Discount is discontinued. 1 Effective May 18, 2013, Verizon Regional Package Extra is grandfathered for residence and no longer available to new customers. Moves, additions or changes to subscribers’ existing service are not permitted. Verizon Regional Package Extra for residence is still available for resale until October 19, 2013, on which date the foregoing terms shall be effective for resale. 2 Effective August 21, 2016, Call Forwarding Busy Line, Call Forwarding Don’t Answer, Call Forwarding Busy Line/Don’t Answer and Caller ID Number Only are grandfathered for business customers and no longer available to new customers. Moves, additions or changes to subscribers’ existing service are not permitted. Call Forwarding Busy Line, Call Forwarding Don’t Answer, Call Forwarding Busy Line/Don’t Answer and Caller ID Number Only for business customers continue to be available for resale until October 17, 2016, on which date the foregoing grandfather terms shall be effective for resale.

November 1, 2020 Product Guide Verizon Delaware LLC. Section 30M 11th Revised Sheet 6 Delaware LLC Cancels 10th Revised Sheet 6

Optional Discount Plans D. VERIZON REGIONAL PACKAGE EXTRASM 2 (Cont’d)

3. Customers subscribing to Verizon Regional Package Extra cannot have Verizon Local Package Extra, Verizon Local Package, Verizon Regional Package, Big Deal, Residence Service Variety Package (RSVP), Optional Services Package 1 (marketed as Call Manager) or Two-County Calling on the same line.

4. Verizon Regional Package Extra is not available with Lifeline Service or Residential IntelliLinQ Basic Rate Interface (BRI) Service lines.

5. Verizon Regional Package Extra is a flat rate unlimited service option only. There is no measured service option available.

6. Rates and Charges

RESIDENCE BUSINESS Monthly Rates - Per Exchange Access Line $71.95 N/A (I)

E. VERIZON REGIONAL PACKAGE UNLIMITEDSM 1

1. Verizon Regional Package Unlimited consists of the following offerings: (a) local exchange line with unlimited usage (b) unlimited direct distance dialed intraLATA toll (c) choice of up to three Customer Calling Services (d) waiver of the Nonrecurring Service Charges

2. Verizon Regional Package UnlimitedSM offers customers a choice of up to three compatible Custom Calling Services. The following is the list of available features:

Custom Calling Services: (a) Call Forwarding (b) Call Forwarding Busy Line3 or Call Forwarding Don’t Answer3 or Call Forwarding Busy Line/Don’t Answer3 (c) Call Waiting ID (d) Caller ID with Name1 or Caller ID Number Only3 (e) Distinctive Ring (f) Speed Dial - 8 or 30 (g) Three-way Calling (h) Anonymous Call Rejection (i) Busy Redial (j) Talking *69 (k) Ultra Forward®

3. Customers subscribing to Verizon Regional Package UnlimitedSM cannot have Verizon Local Package ExtraSM, Verizon Local Package, Verizon Regional PackageSM, Verizon Regional Package ExtraSM, Big Deal, Residence Service Variety Package (RSVP), Optional Services Package 1 (marketed as Call Manager) or Two-County Calling on the same line. 1 For Residential Customers, Verizon Regional Package Unlimited is limited to existing customers of record, at existing locations, on or before June 16, 2012. 2 Effective May 18, 2013, Verizon Regional Package Extra is grandfathered for residence and no longer available to new customers. Moves, additions or changes to subscribers’ existing service are not permitted. Verizon Regional Package Extra for residence is still available for resale until October 19, 2013, on which date the foregoing terms shall be effective for resale. 3 Effective August 21, 2016, Call Forwarding Busy Line, Call Forwarding Don’t Answer, Call Forwarding Busy Line/Don’t Answer and Caller ID Number Only are grandfathered for business customers and no longer available to new customers. Moves, additions or changes to subscribers’ existing service are not permitted. Call Forwarding Busy Line, Call Forwarding Don’t Answer, Call Forwarding Busy Line/Don’t Answer and Caller ID Number Only for business customers continue to be available for resale until October 17, 2016, on which date the foregoing grandfather terms shall be effective for resale.

November 1, 2020 Product Guide Verizon Delaware LLC.

Section 30M 8th Revised Sheet 7 Delaware LLC Cancels 7th Revised Sheet 7

Optional Discount Plans

E. VERIZON REGIONAL PACKAGE UNLIMITEDSM (Cont’d)

4. Verizon Regional Package UnlimitedSM is not available with Lifeline Service or Residential IntelliLinQ Basic Rate Interface (BRI) Service lines.

5. Verizon Regional Package UnlimitedSM is a flat rate unlimited service option only. There is no measured service option available.

6. Qualifying Verizon Regional Package UnlimitedSM regional toll calls will not be detailed billed.

7. Rates and Charges

RESIDENCE BUSINESS

Monthly Rates

- Per Exchange Access Line $62.00 N/A (I)

Effective October 1, 2007, the Affiliate Bundle Discount is discontinued.

November 1, 2020 Product Guide Verizon Delaware LLC.

Section 30M 3rd Revised Sheet 8 Delaware LLC Cancels 2nd Revised Sheet 8

Optional Discount Plans

F. REGIONAL VALUE2, 3 (C)

1. Regional Value consists of the following offerings for residential customers only:

(a) local exchange line with unlimited usage (b) unlimited direct distance dialed intraLATA toll (c) unlimited intralata interstate toll usage (d) waiver of Non-recurring Service Charges

2. Customers subscribing to Regional Value cannot have Verizon Local Package ExtraSM, Verizon Local Package, Verizon Regional PackageSM, Verizon Regional Package ExtraSM, Verizon Regional Package UnlimitedSM, Regional Essentials, Big Deal, Residence Service Variety Package (RSVP), Optional Services Package 1 (marketed as Call Manager) or Two- County Calling on the same line.

3. Regional Value is not available with Lifeline Service or Residential IntelliLinQ Basic Rate Interface (BRI) Service lines.

4. Regional Value is a flat rate unlimited service option only. There is no measured service option available.

5. Qualifying Regional Value regional toll calls will not be detailed billed.

6. A monthly discount ranging from $13.00 to 21.00(I) per month may apply when Regional Value is bundled with or without an unlimited long distance plan and certain products as specified by Verizon Delaware LLC. Qualifying unlimited long distance plans must be consistent with the Plan O Service - Unlimited plan in the Bell Atlantic Communications, Inc. D/B/A Verizon Long Distance Posted Rates, Terms and Conditions. Discontinuance of any one of the required products will result in immediate termination of the discount. To receive this discount, each product must be billed by Verizon Delaware LLC. The discount will expire twelve (12) months from the date it is implemented on the customer's account unless extended by Verizon. Customers are limited to one discount only and cannot combine discounts.

7. The Voice Discount Plan provides a discount for customers who are purchasing an additional line1, disconnecting service from Verizon or returning to Verizon local service for competitive reasons.

Discounts of $20.05 and $18.00 per month will apply for customers that retain or agree to subscribe to Regional Value or Regional Value along with an unlimited long distance plan for a 12-month term, respectively.

A monthly discount of $20.05 for twelve (12) months will apply for qualifying customers that retain or agree to subscribe to

Regional Value without an unlimited long distance plan.

A monthly discount of $18.00 for twelve (12) months will apply for qualifying customers that agree to subscribe to Regional Value along with an unlimited long distance plan 3.

A monthly discount of $13.00 for twelve (12) months will apply for qualifying customers that agree to subscribe to Regional Value along with an unlimited long distance plan.

1 Limited to existing customers of record, at existing locations, on or before March 31, 2009.

2 Existing customers who enrolled prior to March 21, 2015 on a listed discount plan, and whose discounts are continued by Verizon after the initial period, may continue to receive monthly discounts equal to their existing bundle discounts under the term and conditions plus an additional $ 2.00 per month discount.

3 Existing customers who enrolled prior to July 9, 2016 on a listed discount plan, and whose discounts are continued by Verizon after the (N) initial period, may continue to receive monthly discounts equal to their existing bundle discounts under the term and conditions plus an additional $ 1.00 per month discount. (N)

July 9, 2016 Product Guide Verizon Delaware LLC.

Section 30M 4th Revised Sheet 9 Delaware LLC Cancels 3rd Revised Sheet 9

Optional Discount Plans F. REGIONAL VALUE (Cont’d) 5, 6 (C)

7. (Cont’d)

Customers who (i) call Verizon Delaware LLC to disconnect their Verizon dial tone service and agree to re-establish such service or (ii) call to establish dial tone service with Verizon Delaware LLC after disconnecting their dial tone service from another provider or (iii) or agree to add an additional line(s)1, or (iv) who have certain Verizon non-regulated services as determined by the Company but no local service from Verizon Delaware LLC, and accept this offer in response to a direct mailing, advertising, or other Verizon marketing activity , or (v) who respond to marketing activity or have been offered VDP by a Verizon Representative to negotiate service will be eligible for the Voice Discount.

After the initial twelve-month period has expired1, customers who continue to subscribe to Regional Value or Regional Value along with an unlimited long distance plan will be eligible to receive a credit of $10.05 and $15.00 per month for a twelve-month extension period, respectively. Customers who subscribed to Regional Value or Regional Value along with an unlimited long distance plan under an alternative rate treatment will also be eligible for the credit of $10.05 and $15.00 per month for an additional twelve-month period, respectively.

Qualifying unlimited long distance plans must be consistent with the Plan O Service – Unlimited plan in the Bell Atlantic Communications, Inc. D/B/A Verizon Long Distance Posted Rates, Terms and Conditions.

To receive the additional discount each product must be billed by or on behalf of Verizon Delaware LLC.

Discontinuance of any one of the required products will result in termination of the discount.

8. The applicable discount will expire twelve (12) months from the date it is implemented on a customer’s account unless extended by Verizon.

9. Price Guarantee 4

Price Guarantee – Regional Value is an offering for residential customers in a location that is not eligible for Verizon Online Broadband or Verizon FiOS products who establish new dial tone service or who call to disconnect their local service and agree to subscribe to Regional Value with a qualifying unlimited long distance calling plan.

Customers will be eligible to receive Regional Value service for the discounted rate of $17.04 per month for as long as the customer remains at the same service address

Qualifying unlimited domestic long distance calling plans must be consistent with the Plan O Service – Unlimited as found in the Bell Atlantic Communications Inc. D/B/A Verizon Long Distance Posted Rates, Terms and Conditions.

Each product must be purchased through or billed by Verizon Delaware LLC. Discontinuance of any one of the qualifying services will result in termination of the discount. This offer may not be combined with other offers except as authorized by Verizon Delaware LLC.

1 Limited to existing customers of record, at existing locations, on or before November 11, 2008, and only until the expiration of their term commitment period.

2 Limited to existing customers of record, at existing locations, on or before March 5, 2010.

3 Not available to customers who currently subscribe to package services: Local Package, Local Package Extra, Regional Package, Regional Package Extra, Regional Value and Regional Essentials. 4 Limited to existing customers of record, at existing locations, on or before March 16, 2013. 5 Existing customers who enrolled prior to March 21, 2015 on a listed discount plan, and whose discounts are continued by Verizon after the initial period, may continue to receive monthly discounts equal to their existing bundle discounts under the term and conditions plus an additional $ 2.00 per month discount. 6 Existing customers who enrolled prior to July 9, 2016 on a listed discount plan, and whose discounts are continued by Verizon after the initial period, may (N) continue to receive monthly discounts equal to their existing bundle discounts under the term and conditions plus an additional $ 1.00 per month discount. (N)

July 9, 2016 Product Guide Verizon Delaware LLC.

Section 30M 8th Revised Sheet 10 Delaware LLC Cancels 7th Revised Sheet 10

Optional Discount Plans

F. REGIONAL VALUE (Cont’d)

10. Rates and Charges

RESIDENCE BUSINESS

Monthly Rates

- Per Exchange Access Line $51.04 N/A (I)

G. REGIONAL ESSENTIALS

1. Regional Essentials consists of the following offerings for residential customers only:

(a) local exchange line with unlimited usage (b) unlimited direct distance dialed intraLATA toll (c) unlimited intralata interstate toll usage (d) Waiver on Non-recurring Charges

2. Regional Essentials offers customers a choice of up to three compatible Custom Calling Services and one (1) voice mail feature. The following is a list of available features:

(a) Call Forwarding Busy Line1 or Call Forwarding Don't Answer1 or Call Forwarding Busy Line/Don't Answer1

(b) Caller ID with Name or Caller ID Number Only1

(c) Call Waiting

Non-regulated Voice Mail Services:

a) Standard Home Voice Mail b) OnePoint Voice Mail

3. Customers subscribing to Regional Essentials cannot have Verizon Local Package ExtraSM, Verizon Local Package, Verizon Regional PackageSM, Verizon Regional Package ExtraSM, Verizon Regional Package UnlimitedSM, Regional Value, Big Deal, Residence Service Variety Package (RSVP), Optional Services Package 1 (marketed as Call Manager) or Two-County Calling on the same line.

4. Regional Essentials is not available with Lifeline Service or Residential IntelliLinQ Basic Rate Interface (BRI) Service lines.

1 Effective August 21, 2016, Call Forwarding Busy Line, Call Forwarding Don’t Answer, Call Forwarding Busy Line/Don’t Answer and Caller ID Number Only are grandfathered for business customers and no longer available to new customers. Moves, additions or changes to subscribers’ existing service are not permitted. Call Forwarding Busy Line, Call Forwarding Don’t Answer, Call Forwarding Busy Line/Don’t Answer and Caller ID Number Only for business customers continue to be available for resale until October 17, 2016, on which date the foregoing grandfather terms shall be effective for resale.

November 1, 2020

Product Guide Verizon Delaware LLC.

Section 30M 6th Revised Sheet 11 Delaware LLC Cancels 5th Revised Sheet 11

Optional Discount Plans

G. REGIONAL ESSENTIALS (Cont’d)3, 4

5. Regional Essentials is a flat rate unlimited service option only. There is no measured service option available.

6. Qualifying Regional Essentials regional toll calls will not be detailed billed.

7. An additional discount ranging from $2.99 to $28.04(I) per month will apply when Regional Essentials is bundled with or without an unlimited long distance plan and certain products offered through Verizon Delaware LLC. Qualifying unlimited long distance plans must be consistent with the Plan O Service - Unlimited plan in the Bell Atlantic Communications, Inc. D/B/A Verizon Long Distance Posted Rates, Terms and Conditions. Discontinuance of any one of the required products will result in immediate termination of the bundle discount. To receive this additional discount, each product must be billed by Verizon Delaware LLC. For customers who have or agree to purchase the products for a 24 month commitment, the additional monthly discount will expire twenty- four (24) months from the date it is implemented on the customer's account unless extended by Verizon. For other customers, the additional monthly discount will expire Six (6) or twelve (12) months, depending on term selected from the date it is implemented on the customer's account unless extended by Verizon1,2, 5. (C)

1 The 6 and 12 month commitments are limited to existing customers of record, at existing locations, on or before January 16, 2010, and only until the expiration of their 6 or 12 month commitment period.

2 Effective April 17, 2011 Regional Essentials is available only on a month-to-month plan. Existing customers currently subscribed to a 12-month term may continue to subscribe under the 12-month plan.

3 Existing customers who enrolled prior to March 21, 2015 on a listed discount plan, and whose discounts are continued by Verizon after the initial period, may continue to receive monthly discounts equal to their existing bundle discounts under the term and conditions plus an additional $ 2.00 per month discount.

4 Existing customers who enrolled prior to July 9, 2016 on a listed discount plan, and whose discounts are continued by Verizon after the initial period, may continue to receive monthly discounts equal to their existing bundle discounts under the term and conditions plus an additional $ 1.00 per month discount.

5 Effective January 24, 2019, Regional Essentials Bundle Discount without a qualifying unlimited long distance calling plan offered with (N) Verizon Online Broadband is no longer available to new customers. Moves, additions or changes to subscribers’ existing service are not permitted. (N)

January 24, 2019 Product Guide Verizon Delaware LLC.

Section 30M 4th Revised Sheet 12 Delaware LLC Cancels 3rd Revised Sheet 12

Optional Discount Plans

G. REGIONAL ESSENTIALS (Cont’d)5, 6 (C)

8. The Voice Discount Plan provides a discount for customers who are purchasing an additional line1, disconnecting service from Verizon, or returning to Verizon local service for competitive reasons.

A monthly discount of $17.05(I) for twelve (12) months will apply for customers that agree to subscribe to Regional Essentials as an additional line1.

A monthly discount of $15.00(I) for twelve (12) months will apply for qualifying customers that agree to subscribe to Regional Essentials along with an unlimited long distance plan3.

A monthly discount of $10.00(I) for twelve (12) months will apply for qualifying customers that agree to subscribe to Regional Essentials along with an unlimited long distance plan 4.

Customers who (i) call Verizon Delaware LLC to disconnect their Verizon dial tone service and agree to re-establish such service or (ii) to establish dial tone service with Verizon Delaware LLC after disconnecting their dial tone service from another provider or (iii) agree to add an additional line(s)1, or (iv) who respond to marketing activity or have been offered VDP by a Verizon Representative to negotiate service will be eligible for the Voice Discount.

After the initial twelve-month period has expired2, customers who continue to subscribe to Regional Essentials or Regional Essentials along with an unlimited long distance plan will be eligible to receive a credit of $7.05 and $20.00(I) per month for a twelve-month extension period, respectively. Customers who subscribed to Regional Essentials or Regional Essentials along with an unlimited long distance plan under an alternative rate treatment will also be eligible for the credit of $7.05 and $20.00(I) per month for an additional twelve-month period, respectively. To receive the additional discount each product must be billed by or on behalf of Verizon Delaware LLC.

Discontinuance of any one of the required products will result in termination of the discount.

1 Limited to existing customers of record, at existing locations, on or before November 11, 2008, and only until the expiration of their term commitment period. 2 Limited to existing customers of record, at existing locations, on or before March 31, 2009. 3 Limited to existing customers of record, at existing locations, on or before March 5, 2010. 4 Not available to customers who currently subscribe to package services: Local Package, Local Package Extra, Regional Package, Regional Package Extra, Regional Value and Regional Essentials. 5 Existing customers who enrolled prior to March 21, 2015 on a listed discount plan, and whose discounts are continued by Verizon after the initial period, may continue to receive monthly discounts equal to their existing bundle discounts under the term and conditions plus an additional $ 2.00 per month discount. 6 Existing customers who enrolled prior to July 9, 2016 on a listed discount plan, and whose discounts are continued by Verizon after the initial (N) period, may continue to receive monthly discounts equal to their existing bundle discounts under the term and conditions plus an additional $1.00 per month discount. (N)

July 9, 2016 Product Guide Verizon Delaware LLC.

Section 30M 8th Revised Sheet 13 Delaware LLC Cancels 7th Revised Sheet 13

Optional Discount Plans

G. REGIONAL ESSENTIALS (Cont’d)

9. The applicable discount will expire twelve (12) months from the date it is implemented on a customer’s account unless extended by Verizon.

10. The Regional Essentials Feature Package provides the following features at no additional charge when Regional Essentials is bundled with an unlimited long distance calling plan:

Call Forwarding, Three-Way Calling and Verizon Call Assistant1, 2

Qualifying unlimited long distance plans must be consistent with the Plan O Service - Unlimited plan in the Bell Atlantic Communications Inc. D/B/A Verizon Long Distance Posted Rates, Terms and Conditions.

Each product must be billed by Verizon Delaware LLC. Discontinuance of any one of the services listed above will result in immediate termination of this discount. This offer may not be combined with other offers except as authorized by Verizon Delaware LLC.

11. Rates and Charges

RESIDENCE BUSINESS

Monthly Rates

- Per Exchange Access Line $53.04 N/A (I)

1A non–regulated service.

2 Effective November 16, 2013, Verizon Call Assistant is grandfathered and no longer available to new customers. Moves, additions or

changes to subscribers’ existing service will not be permitted.

November 1, 2020