Cooperation with Local Communities

Business Strategy Special Feature ESG Activity Report Financial Information Corporate Data Social Social Social Social Social Improving the Convenience Cooperation with of Facilities Local Communities Improving the Convenience of Facilities Participating in programs to vitalize local communities Enhanced convenience of stations, etc. Roll out of initiatives in coordination with communities located along our lines IIMONO TANBOU Railway stations are important for local communities because they tourist information center in line with the station's improvements. JR As part of sales and marketing, we are deepening ties with As an initiative aimed at vitalizing local communities through related serve as a connecting point with the local community and secondary Central has decided to newly create the space necessary for the plan to communities located along our lines while rolling out initiatives such businesses, we operate the“IIMONO TANBOU” website, which sells delicious transportation, such as buses, private cars, and taxis, and they are also turn the area around the station into a hub and thereby contribute to the as the“Shupo” campaign,“Sawayaka Walking,” and“Destination food and selected crafts produced along the railway lines we operate the bases of areas where people gather. local community. Campaign (hereinafter“DC”)”. and delivering them directly from the production areas. By introducing the JR Central cooperates with requests from local municipalities to As a railway company The purpose of Sawayaka Walking is to promote the use of railways attractiveness of the areas along lines through the sale of products that are improve stations, including installing handicap accessible passages, that contributes to on Saturdays, Sundays, and holidays throughout the year. This walking not yet known nationwide, JR Central and the producers are working together building over-track stations, developing plazas in front of stations, local communities and event allows visitors to experience the attractive nature, history, and to vitalize local communities. In order to pass on the culture and traditions installing new stations, promoting railway elevation projects, etc., thereby develops together with culture of each area along the railway line and also contributes to handed down to the future, we are promoting measures to support producers contributing to community development. communities, we will promoting the good health of participants. It started in 1991, and in working hard to develop For example, since the number of passengers using Kariya Station continue to improve the 2018 the cumulative number of participants exceeded 5 million. original products, etc., in each on the Tokaido Line is increasing, particularly during morning and convenience of stations DC is one of the largest tourism campaigns in Japan, which sets the region. In addition, we are evening commuting hours, we are currently in the process of conducting and other facilities in target areas every three months for spring, summer, fall, and winter, expanding the scope of our preparatory work to widen the platforms, install movable fences, and cooperation with the with the cooperation of the local municipalities concerned, six JR activities so that people can improve the concourse based on discussions with Kariya City regarding local governments Group companies, travel agencies, etc., to promote new tourist sites feel familiar with the areas improvements to ensure safe and comfortable usage. concerned. in the target areas and attract customers by rail. In DC implemented along our railway lines by, Kariya City plans to establish and operate a local exchange base and along the lines we operate, we run sightseeing trains to have users for example, holding events Image of improved Kariya Station enjoy the charms of the region and sell with the name“IIMONO travel products that incorporate sightseeing TANBOU” at department materials and benefits in cooperation with stores and providing hands- Initiatives to improve the level of accessibility residents in communities along the lines. on type tours to such areas. Based on relevant laws, such as the so-called Barrier-Free Act, JR With the aim of making railway use more comfortable and In addition, even for DC conducted along Going forward, we will Central cooperates with the state government and municipalities convenient for everyone, we have installed facilities for wheelchair railway lines operated by another company, continue to add various to jointly establish and improve facilities to enable all passengers, users on almost all trains we operate. At the same time, our station we advertise the campaign at stations we products representative of including persons with disabilities and elderly passengers, to use our staff offers assistance and guidance to passengers with disabilities operate to widely raise awareness of the the railway lines and work Scan here for the services safely and with a sense of security. when necessary to use our facilities. attractiveness of tourist sites and work with with producers to revitalize IIMONO TANBOU various parties concerned to attract tourists local communities along As part of our initiatives taken in stations, we are proceeding In addition, we are working to improve our services by, for website with our plan to eliminate uneven ground by installing elevators, example, exchanging opinions with organizations for persons with in locations across Japan. those lines. etc. and to install multi-functional toilets sequentially in stations disabilities through a study group on promoting accessibility of used by 3,000 or more passengers per day. Basically, in all of the Shinkansen services hosted by the Ministry of Land, Infrastructure, Shupo IIMONO TANBOU website stations, installations have been completed or are under way. We Transport and Tourism, considering the installation of a free space have completed installation of guiding blocks for visually impaired for wheelchairs, reviewing the information provided when wheelchair persons and braille blocks that prevent such persons from falling from users use the wheelchair accessible seats on the Tokaido Shinkansen, SCMAGLEV and Railway Park - A museum of memories and dreams - Discover the Shinkansen Day platforms. Furthermore, in regard to braille blocks, we are sequentially and accepting applications for wheelchair accessible seats on the replacing them with the type of braille blocks that indicate where website. We opened the“SCMAGLEV and Railway Park” in March 2011 in Kinjo Every year at the Hamamatsu Workshop, we hold the“Discover platform edges are located. In addition, we are working to install Futo, Minatoku, Nagoya, as part of our participation in the“Monozukuri the Shinkansen Day” with the aim of making people feel closer to the platform screen doors to further enhance safety on platforms. On the (manufacturing) Culture Exchange Area Project”, hosted by the City of Tokaido Shinkansen. We open our Hamamatsu Workshop to the public Tokaido Shinkansen line, installation work commenced in FY2011, Nagoya. for free, and visitors can get a closer look at the attractive features of the aimed at fencing off platforms at busy stations where Nozomi stops. At the “SCMAGLEV and Shinkansen, which are usually not visible from station platforms or along At Shin-Osaka Station, the installation of fences for Platforms 25 to Railway Park”, we introduce railway lines. 27 was completed. When the work to fence off Platforms 20 to 24 is the progress of the high-speed Specifically, we offer programs such as a tour of the Shinkansen completed as scheduled by FY2022, all of the platforms at stations railway technology through driver's platform, a tour inside the Doctor Yellow train, an exhibition and where the Nozomi stops will be fenced off. On conventional lines, displays of rolling stock mainly boarding experience of maintenance vehicles, a hands-on experience installation work commenced on the inbound and outbound Tokaido of the Tokaido Shinkansen, as as the conductor and the purser, and a chance to experience in-train line platforms at Kanayama Station. They are planned to be put into well as conventional lines and cleaning and maintenance work, all of which are quite popular. use in 2021. In addition, as we prepare for installation at Nagoya Superconducting Maglev. The Station, we are considering installing fences on the platforms of the number of visitors exceeded Tokaido Line and the Chuo Line, which are used by many passengers, Image of movable fence 5.21 million by the end of *In fiscal 2020, the event was cancelled due to the impact of the novel coronavirus. and we will start the installation work where we are ready to do so. FY2019. (The photo shows a prototype fence at Kanayama Station.) SCMAGLEV and Railway Park 52 CENTRAL JAPAN RAILWAY COMPANY Annual Report 2020 CENTRAL JAPAN RAILWAY COMPANY Annual Report 2020 53 Business Strategy Special Feature ESG Activity Report Financial Information Corporate Data Social Cooperation with Local Communities Disaster prevention and recovery activities in coordination with local communities International Exchanges To be prepared for a large-scale disaster or other unforeseen As a railway operator that has continued to be responsible for company, etc., as a way of providing opportunities for employees of contingency that might occur on the Tokaido Shinkansen Line, managing Japan’s main transportation artery and has long been both the Company and other firms to develop their skills in railway we are conducting comprehensive

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