HOUSING ASSOCIATION rebuilding communities

2009 2010 annual report

t o 2 7 9 0 0 9 9 1

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l e e n b e r a h t T i f n g o 3 0 y e a r s Chairperson’s report

and the challenges facing us today, with global recession along with a pending housing legislation which could fundamentally alter the housing world, are as great as any in the last 30 years. However in looking back over our history it is clear that Thenew has always risen to the challenge of responding to change. This has resulted in the growth from a small association with no housing stock operating from a one room office to the organisation that we see today. This annual report looks back at the main Thenew celebrated its 30th anniversary this milestones in our 30 year history and also highlights some year. Founded to provide development and of the events and successes that we have achieved over management services to associations that the past twelve months. were too small to employ their own staff, We have spent over £2.2m in improving our existing stock Thenew has grown into an organisation of 65 as part of our substantial investment which will continue staff owning around 2500 properties across over the next 4 years to ensure that we meet the Scottish Housing Quality Standard. Our recently completed Customer with a Management Committee made Survey shows that our customers think that we are doing up of 18 volunteers. a good job with over 90% saying that they are satisfied At the heart of our work during these past 30 years has with Thenew as a landlord and with the quality of service. been our commitment to rebuilding communities and to We have completed our first new build in Bridgeton, and supporting local people in their efforts to improve the a project in to provide New Style Shared Equity areas they live in. housing to assist first time buyers. Our financial inclusion and wider role activities have expanded and continue to In an uncertain world the only certainty is change. Since help the communities we work in. its foundation in 1979 the organisation has seen many radical changes in both the political and housing world The world has changed enormously over the last 30 years and so has Thenew. We have never rested on our laurels. We have always sought to improve the housing conditions and to work with local communities to improve the quality of their area. We will continue to work with our communities and to improve the services we deliver in order ensure that the next 30 years will be as successful. Yvonne McShea Chair

2 Chief Executive’s report

for future programmes which will see us carrying out major renewals of kitchens, bathrooms and wiring in our older properties in Bridgeton and Calton. The future of our 1930s tenement housing in Bridgeton has now been decided with the decision to demolish some 108 properties in two blocks at Franklin St/Rumford St/ Reid St/Finnart St, with the remaining properties to be brought up to the Scottish Housing Quality Standard. We have continued to develop new housing throughout This annual report for the year 2009-10 looks the year and are delighted with our new houses at Ruby back at where Thenew has come from and the Street in Bridgeton, a small development of 24 houses, challenges that we have faced over the years. which was both started and completed within the year. It is probably true to say that the past year We are particularly pleased with this development for both the speed and quality of construction which has has seen challenges on a global scale with been excellent, and the fact that this is Thenew’s first the country sliding into the worst recession ever new housing development in Bridgeton. The way we since the 1930’s and while the challenges to ‘let’ the resultant housing was pleasing. We gave priority Thenew are not on the same scale they are to transfer applicants who were underoccupying large properties, so the resultant 24 houses gave us within the nonetheless significant. whole process 35 lets! How did we achieve that? The table Thenew, like all housing providers, has to ensure that all below gives an explanation:- our properties meet the Scottish Housing Quality Standard by 2015 and we have made significant progress towards New lets Re-lets Total achieving that objective during the year. Our investment programme of renewal and upgrading of our properties Transfer list, 15 2 17 with modern double glazed windows continued during the (current tenants) year and we were pleased to be able to obtain assistance Waiting list, 6 5 11 through the Fuel Switching Grant through EON to assist with (new tenants) the installation of gas into houses that were previously all electric. This allowed us to install new energy efficient gas Homeless referral, 3 4 7 heating to these houses. (new tenants)

In addition we have now secured a £34 million loan facility TOTAL 24 11 35 from Royal Bank of which has provided funding

3 As well as the development in Bridgeton we completed The events were a big success and also helped raise £1000 and sold our first ‘New Supply Shared Equity’ development for Marie Curie Cancer Care. at Carmyle. This development of 24 properties at a cost of £3.6 million was sold to a variety of households who met Annual General Meeting – September 2009 the criteria laid down for such schemes. Thenew would not be the organisation that it is without Other developments that we progressed, but not up to an our Management Committee. Our 18 committee members actual site start, were our 55 housing units and offices for are all volunteers who give up a huge amount of their Aberlour and ourselves at London Road; the creation of own time to make sure that Thenew continues to place our new resettlement accommodation to replace our Monteith tenants and their communities at the centre of our work. Hotel; our 34 unit development at Dunn Street/Main Street Our Annual General Meeting took place on the evening of Bridgeton and development of the property at Elmbank 15th September 2009. It was very well attended and for House in to provide an 18 bedspace new build the first time in many years all 18 spaces on the committee hostel and the refurbishment of the existing Grade B listed were filled. building to provide 13 general needs flats. In conclusion, while the past 30 years have presented Funding for these developments has been secured from the Community Conference many challenges for us, I am confident that we are well placed to deal with any future challenges and I am sure European Investment Bank through the Housing Finance On 4th November, we held our latest Community Conference Corporation. that the next 30 years will see Thenew continue to deliver in Bridgeton Community Learning Campus. The theme for for our communities. Our people are always important to us: our tenants, the day was ‘Improving our Services’. The presentation customers of our factoring service, our members and stressed the importance of our performance and customer Charles Turner those working hard behind the scenes to make all our expectations not standing still. Around 30 people attended Chief Executive communities more sustainable and places where people on the day. want to live. These people are our Committee members, Calton Sheltered Housing 25th anniversary – our staff and those in our communities that give up their June 2009 time to participate in the various residents groups that we facilitate. Over the year we have held and assisted at many Calton Sheltered Housing celebrated its 25th Birthday by events within our communities. holding a tea party and an evening dance in June this year.

t o 2 7 9 0 0 9 9 1979 Thenew is set up as an agency 1980 Move to first 1988 Move to Claremont Street Glasgow. Involvement in 1 providing services to small housing offices at Derby Glasgow Garden Festival workspace/housing project. associations within the Glasgow area. Street. C

e w 1989 Housing Legislation changes to allow introduction

l e e Three staff at this time. n b e r of private finance to fund development projects. a h t T i f n g o 3 0 y e a r s

4 our properties

Improving and Developing The window renewal programme has progressed this year with the award of a £1.2 million contract which has meant 2009/10 saw the completion of two that some 560 properties will have new double glazed developments. windows installed. The development in Bridgeton on the sites at Ruby Street Digital TV switchover will occur in 2011 and we have awarded and Baltic Street provided an additional 24 houses for a contract to ensure that all 1792 flatted properties will rent. The 24 properties consisted of a mix of 2, 3 and 4 be able to receive a TV reception once the analogue signal bedroomed houses and cottage flats. We were particularly is turned off. pleased that the final houses were handed over in December Routine work associated with landscaped backcourt areas ahead of programme allowing all the families to move in continued throughout the year along with gas servicing before Christmas. and our 5 year programme of electrical safety tests. The year also saw the completion of our first project for New Style Shared Equity in Carmyle. The 24, 2 and 3 bedroomed flats were all sold over the course of the year. We have also concluded the purchase of land at Monteith Tenders were accepted for two new projects with site Row/London Road to allow the redevelopment of the starts into the new financial year. Monteith Hotel to be progressed. The project at London Rd/Green St which includes new Existing Stock offices for the Association in addition to flats for rent and new premises for the Aberlour Child Care Trust. We continued to invest significant sums over the course of the year as our programme to achieve the Scottish Housing The contract for over £6 million will mean that development Quality Standard continues. can start on the long derelict ground at Green St/London Rd and in the west of the city the £3 million project at The central heating upgrade programme continued and we Westlands Road to provide mainstream flats and a new were pleased to be able to access grant funding to assist building for the Rainbow House project will proceed. with the installation of gas to 100 all electric properties.

1990 Thenew takes decision “to become a landlord and to to becoming the recipient of a large stock transfer from 1994 The completion of Phoenix House Hostel in embrace that role fully”. Tom Duncan, Chair, March 1990. Scottish Homes in Glasgow’s East End. Glasgow, a drug rehabilitation project and Bridge St in Alexandria for NCH. 1991 Thenew becomes a landlord of its first ‘special 1993 Thenew’s first in house development completed at needs’ projects and contemplates a significant move away Steel Street, Saltmarket. 1994 Ballot for stock transfer in Bridgeton, Calton, from being a relatively small ‘special needs’ landlord, & . Yes vote in all areas except Dalmarnock.

5 our performance

£60 in rent. Our performance over the past year has been who can but won’t pay. Our Financial Inclusion service has facts & figures particularly good; on average we relet properties within helped over 230 of our tenants with debt & benefit advice 25 days of them becoming empty. In total we let 32% of this year. our properties within 2 weeks and 36% within 4 weeks. Our financial year runs from April to March Our overall rent arrears figure for the year stands at and the statistics included in this section The number of our tenants who rely on Housing Benefit has £527,360 (down from £560,000 last year.) This is made up show our performance in the past year to fallen this year to 70.9%. We have a firm but fair approach of former tenant arrears, current tenant arrears and arrears 31st March 2010. to collecting rent arrears, giving assistance to those who that occur due to Housing Benefit still to be paid. The are in genuine difficulty but taking action against those graph shows our improvement over the past five years.

Our customers 5.00 40

At the end of March 2010 we owned & managed 3313 4.50 35 properties in a variety of locations, the majority being in the east end of Glasgow. Our performance over the past 4.00 30 12 months has been very good, and in many areas has 3.50 improved on the previous year. 25 3.00 Technical arrears At the end of March we had 1828 applicants on the housing list. It is clear that demand for our properties far exceeds 2.50 20 the number of vacancies we have. Actual arrears 2.00 In the last 12 months we have let 205 properties and in 15 addition to these relets, we have completed the letting of 1.50 % tenants in arrears our new build development in Ruby Street/Baltic Street/ 10 1.00 Albany Street. 5 The speed we relet our properties at is also important 0.50 to us as every week a property is empty we lose around 0.00 0 Mar-06 Mar-07 Mar-08 Mar-09 Mar-10

t o 2 7 9 0 0 9 9 November 1995 Thenew takes Office moves to Green Street, 1996 Thenew is selected as the developer for ‘Scotland’s 1 ownership of 1,452 houses in Calton. Home of Tomorrow’ project which will be a key part of Baillieston, Bridgeton and Calton the Homes for the Future project the show case event for C

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l e e from Scottish Homes. Thenew’s Glasgow ‘City of Architecture and Design 1999’. n b e begin redevelopment of housing r a h t T management structure changes to i f n g o for the local community working 1997 Thenew is successful in the Housing Association 3 0 y e a r s include tenant representatives. with a local group of tenants. Grant Competion organised by Scottish Homes to provide ‘Integrated Care in the Community’. 6 Maintaining our properties appointment, a service our tenants tell us they are very happy with. In addition to our day to day repairs we carry Last year we completed 11584 repairs to our homes. This out planned and cyclical maintenance and also spend on figure may be decreasing because of the investment we are our development projects. making in our homes. Our timescales for repairs and our performance over the past five years is shown in the graph Gas safety is important to us and we have in place a below. Our performance in all categories is again excellent stringent process to ensure all checks are carried out (97.3% of repairs completed on time), despite the worst within the required timescale. Last year we carried out winter for many years and the problems that brought. We 2321 checks. are particularly pleased with the success of our repairs by Overall jobs completed 100 on time

97.9% 97.3% 96.1%

94.2% 94.4%

80 2006 2007 2008 2009 2010

1997 Thenew completes 16 amenity and wheelchair 1998 Netherholm Housing Association agrees to transfer properties in Arnprior, as well as acquiring to Thenew and Phase 3 new build goes on site providing a number of properties across the city to facilitate the 38 houses. Lennox Castle hospital closure programme. 1998 Scotland’s Home of Tomorrow goes on site. 1998 HAG competition project goes on site at Dougrie 1999 Completion of first 60 houses in Blackhill. Drive in Castlemilk.

7 finance INCOME

Income for the year, including development Net Rental Income £8.563m (79%) allowance income, increased to £10.88 million Shared Equity House Sales £1.867m (17%) (2008/09:£9.35 million) and includes non recurring income of £1.86 million arising Other Income £0.361m (3%) from the sale of the remaining New Style Development Allowance Income £0.095m (1%) Shared Equity units within the Carmyle Avenue project completed during the year. Rent and service charges remain the largest source of revenue income to the Association, accounting for 79% of all income in the year. How the income was used is shown Staff Costs £2.274m (21%) in the accompanying table. HOW THE INCOME IS USED Repairs £2.060m (19%) A total of £3.76 million (2008/09: £3.26 million) was spent on repairs and major improvements to the housing stock Cost of Shared Equity House Sales £1.867m (17%) in the year, £1.7 million of which was capitalised at the year end and added to the balance sheet. The Association Loan Interest Paid £0.692m (6%) updated its business plan in the year and put in place a new £34 million borrowing facility at the year end with Depreciation on Housing Properties £0.791m (7%) Royal Bank of Scotland to support the Associations large Office & Corporate Overhead Costs £0.586m (5%) investment programme across its stock. The Association made a surplus in the year of £1.93 million Service Costs £0.302m (3%) (2008/09: £1.64 million). Other Estate Costs £0.323m (3%) Capital Investment in our housing properties totalled over £89 million at March 2010 which was funded by grants Other Costs £0.059m (1%) from funding bodies of £60.6 million with the balance funded from private finance and own resources. Surplus £1.932m (18%)

t o 2 7 9 0 0 9 9 1999 tenants Minute of Agreement and delegated powers. 1 in vote for a transfer of over 1999 Opening of Cranhill Area office and site start of 200 properties to Thenew to allow C

e w Phase 1 to provide 43 new houses initiating the start of

l e e a programme of demolition and n b e r a Partnership Agreement between Thenew, the contractor a h t T i f new build to begin. Cranhill Area n g o and the design team. 3 0 y e a r s Association established with formal

8 Balance Sheet for the Year ended 31 March 2010 31.3.10 31.3.09 £m £m TANGIBLE FIXED ASSETS t o 2 Housing Properties – Gross Cost (cost to build & buy the houses, flats & hostels less depreciation)9 0 89.63 83.86 Less: Social Housing Grant/Other Grants (grants received from funding bodies towards building7 costs) 0 60.60 57.29

9 9 29.03 26.57

Other Fixed Assets/Investments (value of the office premises, computer equipment,1 furnishings and share capital held in subsidiary) 0.72 0.68

29.75 27.25

CURRENT ASSETS Debtors (sums owed to the Association) 1.07 3.37 Cash in Bank and on Hand (surplus funds held in bank accounts) 3.38 3.07 4.45 6.44 CREDITORS (sums owed by the Association) Amounts falling due within one year Creditors – Other 3.72 3.44 Development Overdrafts 0.00 0.00 3.72 3.44

C NET CURRENT ASSETS (current assets exceed current liabilities by this amount) 0.73 3.00 e w TOTAL ASSETS LESS CURRENT LIABILITIES 30.48 30.25 l CREDITORS DUE AFTER ONE YEAR e (loans outstanding on housing stock & offices) e (18.42) (20.14) n PROVISIONS FOR LIABILITIES AND CHARGES (other Liabilities)b (0.72) (0.70) e NET ASSETS r 11.34 9.41 CAPITAL AND RESERVES a h Share Capital t T 0.01 0.01 Designated Reserves (set aside to fund future planned maintenance) i n f 6.00 7.01 Revenue Reserves (surplus generated from the Association’s operations) g o 3.81 0.87 Negative Goodwill (arising on acquisition) 3 r s 1.52 1.52 TOTAL CAPITAL AND RESERVES 0 y e a 11.34 9.41

2000 First tenants are 2001 Bridgeton and Dalmarnock Housing Association. 2001 Final phase of rehoused into new homes Properties & staff transfer to Thenew. Transfer of development in Netherholm and first demolition of Bridgeton staff to office at Bridgeton Cross. goes on site to provide 28 existing tenements takes houses for rent and 18 for The Thenew Trust is set up to mark the Association’s 21st place. outright sale. anniversary.

9 How satisfied are you with the following aspects of the inside of your home? % Very/fairly satisfied % Very/fairly dissatisfied % Neither/nor

Windows 83% 14% 3% Measuring customer satisfaction Heating system 90% 7%3% Our customers’ views are very important to us. They help 97% of tenants interviewed are of white External noise us shape the services we offer. We gather these views in a Scottish ethnic origin. 1% of tenants insulation 94% 3% 4% number of ways and one of these is to carry out a regular stated they were Eastern European and 2% Noise insulation 92% 5% 4% large scale customer satisfaction survey. This section came from African, Chinese, Pakistani or between neighbours shows the main results of that survey. We employed other white backgrounds. Security 94% 4% 2% Research Resource to carry out this survey for us. On our behalf they selected & interviewed 1145 tenants, owners How good is Thenew as a The bathroom 86% 9% 5% and sharing owners throughout our communities. landlord? Over 90% of tenants are satisfied with The kitchen Who are our customers? 76% 16% 8% Thenew as a landlord & the quality of Thenew’s tenants (924 interviews) are: services we provide. The most important How satisfied are you with the common parts of your home? services to tenants are: 45% of households comprise single adults, 22% consist of % Very/fairly satisfied % Very/fairly dissatisfied % Neither/nor couples with no children. 26% of households have children, Good quality repairs service with 8% being couples with children and 18% lone parents Bin areas Improve homes 89% 7% 3% with children (in 2006, 34% of households interviewed had Secure home environment Common areas children). landscaping 91% 5% 4% 16% of households are in either full or part time paid It is most positive to note that three out of the four most important services External appearance 96% 2%2% employment. A further 17% are unemployed, 16% long of building term sick or disabled, 11% looking after family and 37% to tenants are also those services where 92% 1% 6% are retired. Thenew most highly for delivery. Security lighting Tenants were asked about their overall Just under half of tenants interviewed stated either Door entry system 90% 5% 5% themselves or a family member has some form of disability, satisfaction with the quality of services 46% (41% in 2006). provided by the us. 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

t o 2 7 9 0 0 9 9 2002 First new build in Dalmarnock goes on site to 1 facilitate clearance of sandstone tenements.

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l e e n b e r in October Thenew Housing Services Ltd is registered as a a h t T i f n g o subsidiary company to provide services and consultancy. 3 0 y e a r s

10 Satisfaction is very high in this respect with over 9 in 10 priorities for tenants, followed by new windows (18%) and who consider it poor or very poor. This is a significant tenants (92%) stating they are either very or fairly satisfied central heating upgrades (7%). 42% felt they did not need improvement on the 2006 figure of 72% satisfaction. compared to 4% who are very or fairly dissatisfied. any improvements to their home. Keeping our customers informed With regards to value for money of rent, over 7 in 10 Satisfaction with the common areas around the home is tenants (72%) stated they believe their rent to represent also high. Almost all tenants (95%) stated they consider Thenew ‘very good’ or ‘good’ value for money compared to 9% who very good or good at keeping them informed about our believe it to be ‘poor’ or ‘very poor’ value for money. Satisfaction with the neighbourhood activities and services. This is a significant improvement upon the previous customer satisfaction survey where 89% More than 90% of tenants rated their neighbourhood Repairs service of tenants rated us positively in this respect, an increase as a very good or good place to live compared to 4% of 6 percentage points. For those that have used the repairs service in the last year, 86% stated that they are satisfied with the repairs service What do you think of your neighbourhood as a place to 88% of tenants believe that we are very or fairly good at overall compared to 7% who stated they are dissatisfied. live in? listening to their views and 83% stated they believe that In 2006 only 76% of tenants stated they were satisfied 67% we are good at responding to them. with the repairs service overall. What to do when things go wrong Satisfaction has increased for all aspects of the repairs Just under six in ten tenants (57%) stated they were aware service, and most significantly with regards to the time that Thenew has a complaints policy and procedures for taken to undertake repairs (increased by 15%). tenants to use if they are unhappy about any aspect of our Satisfaction with their homes activities and service. Thenew has a set of service standards which illustrate how Tenants are generally satisfied with most aspects of their they wish to provide their services to tenants. Only 4 in 10 homes. We are carrying out internal home improvements 25% tenants (42%) stated they were aware of these standards. and are pleased that satisfaction levels in these areas continue to rise as a result. We will work hard over the coming year to ensure our customers know how they can contact us when things go 2% 2% Tenants were asked what their priorities would be if Thenew 5% wrong. were to improve their home or environment. New kitchens Very Good Neither good Poor Very (41%) and bathrooms (25%) were perceived as the biggest Good nor bad Poor

2002 The completion 2003 First new build 2003 Thenew completes its 350th new build property – of the redevelopment Stevenson St in London Road. Total stock now - 2,594 rented properties, in Blackhill which has Calton goes on site, 94 shared ownership and 110 bed spaces. This represents provided 129 new build a mixture of general a growth of nearly 40% in rented properties in the space homes including 6 for need and particular of two years, reflecting a mix of absorption and new- Shared Ownership. needs. build development.

11 To what extent do you think there is a problem with any of the following in the area? Dealing with anti social behaviour 6% of tenants have experienced a problem with anti Serious problem Minor problem Not a problem social behaviour in the last 2 years. Of these individuals 3% stated they currently have a problem with anti social Racial or sectarian crime 3%4% 93% behaviour. Significantly fewer tenants surveyed in 2010 have experienced a problem with anti social behaviour in Anti-social behaviour 7% 6% 87% the last 2 years than was the case in 2006 (11%). In terms of the nature of the anti social behaviour, the Crime 2% 9% 89% most common problem appears to be noisy neighbours (47%), followed by problems with children/youths (21%). Street lighting 2%1% 97% Getting more involved Tenants are most interested in participating in the least Drug dealing 5% 2% 86% 9% 5% 93% proactive ways, for example 45% of tenants would like to receive regular information about our decisions and Loitering 5% 10% 85% activities and 39% would like to provide views in surveys. Only 4% are interested in being involved in tenants & residents associations and only 7% in attending public Rubbish 11% 17% 72% meetings about specific issues. Whilst tenants are, by and large, uninterested in proactive Graffiti 6% 15% 80% participation, they appear to be aware of the opportunities to participate, if they desire, and there has been a Vandalism 6% 15% 79% significant increase in satisfaction relating to involving tenants in decision making. Dog fouling 18% 18% 64%

t o 2 7 9 0 0 9 9 2004 25th anniversary and retiral of Marian Jacobs first 2004 Site start of 60 unit new build in Dalmarnock to 1 Director of the Association. Appointment of Charles complete rehousing of tenants from sandstone properties. Turner as first Chief Executive. In addition a new build facility for the Kirkhaven hostel is C

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12 our projects

Our wider role activities continue to be in Youth project – a successful partnership demand from our tenants with many tenants Our partnership with GHA and Castlemilk Tenants Housing this year getting help with welfare rights & Association meant that the existing youth project was money advice. further developed in the Castlemilk area. With Urban Fox staff and the “stuff” bus now coming in, this isolated produced by the Visual Statement at The Bridge in We were successful in our application for funding for community has a very busy and successful youth programme . additional resources from the Scottish Government and this twice a week has given us 2 staff since November 09. The two trainees In Calton in March, Clyde Unity Theatre performed a play - following a spell with partner organisation GEMAP - will Support to local community groups addressing care and the elderly to a packed house of be helping us to run a welfare rights campaign and offer around 100 local residents. practical advice and support to new tenants. The increase We continue to support local groups with around £20,000 in staff means more admin work and we were pleased to worth of grants each year and also sponsor local youth Community capacity building football teams, and dance groups be part of the Future Jobs Fund programme with SCVO. We We were one of only four test sites in Scotland for the matched the funding for that post and Lorraine Morgan Our staff are on the Boards of local projects such as Cranhill Scottish Government on line resource for community now provides admin support to the very busy team of 4 Community Project & BCLC. development work. We helped to develop this resource people. pack by working closely with Calton Area Association in Community Arts work using and testing that tool. Using this experience they This year saw us becoming more involved with community have gone on to develop a community action plan for arts in the East End. Calton. We were able to support an intergenerational project with We have been pleased to demonstrate this at various our older tenants and young people from PEEK (Possibilities national conferences in Scotland. for East End Kids), and with Friends of the Weavers. Community development trust The HMIE inspection in November commended the good We have taken out membership of the Development Trust practice in this project. Association for Scotland. We are involved in the working We also sponsored artists workshops for young people group who are currently investigating this approach for in Cranhill who went on to assist in the ballet “Thenue” the Cranhill area.

2004 Transfer of all City Council 2005 Management 2005 Completion of Cranhill stock to the newly established agreement signed with Phase 4 brings total of Glasgow Housing Association GHA to manage the 157 newbuild houses to 212 in and Thenew expresses interest in properties in Holmbyre Cranhill and all tenants who acquiring stock adjacent to its area of Castlemilk. voted to transfer have now properties in Netherholm, Castlemilk. been rehoused.

13 our people

Working together Management Committee

East End Tenants Other Tenants General category Other residents (maximum 6) (maximum 4) (maximum 6) (maximum 2)

Willie Redmond Yvonne McShea Ann Scott George Alexander

Charlotte Levy Anne McIver Margaret Vass Kitty Chalmers

Jimmy McLellan Sandra Nolan Caroline Shepherd

Barry Dalgleish Linda Fletcher Jon Cowlan Our two big ‘people’ achievements this last Cathy Martin William McQuillian year are our Investors in People, (IiP), re- accreditation and our completely ‘full’ Owen Stewart Filbert Musau Management Committee! “Having carried out the assessment process in accordance composition of our Management Committee is shown Investors in People is a proven with the guidelines provided by Investors in People UK, I was above. business improvement framework satisfied beyond any doubt that Thenew Housing Association that can significantly improve financial performance, We would in particular like to pay tribute to the combined continues to meet the requirements of the Investors in People profitability, productivity and increase employee 51 years service as a Management Committee member that Standard”. involvement and focus. Investors in People is the only has been achieved by Aileen Christie, Colin Porteous and business improvement framework based on our most Each year, in September, we hold our Annual General John Jackson. Thenew has been all the better for having important asset – our people and their development. The meeting, (AGM), and for the first time since we took each of them with us over the past 14, 17 and 20 years benefits of being focused on people are increased staff stock transfer back in November 1995, every one of our 18 respectively. All three, together with Pat Bradley, stood retention, motivation, productivity and ease of cultural Management Committee places was filled by our Members! down last September, and were presented with a small change within our organisation. Our IiP Assessor, back in For the first time in a long time we have not been able to gift. (Total value was £397.26) October 2009 concluded that… invite Co-optees onto our Committee. The current healthy

t o 2 7 9 0 0 9 9 2006 Glenacre Terrace is built - a specialist development 2006 Cranhill Phase 5 goes on site to provide 38 houses 1 of 3 units to provide particular needs accommodation as a reprovisioning project for GHA and Cranhill 6 is including a family wheelchair house fully accessible over started to provide 66 new homes including 30 for Shared C

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14 In addition to those Committee Members mentioned faces joining us during the year were Charlene Crichton, previously, others that participated on either our full (Receptionist), Ronnie Shearer, (Technical Officer), Gordon gala days Management Committee or on one of our Sub-Committees Spiers, (Finance Assistant), Ross Stevenson, (Clerical Last year Thenew celebrated its 30th Anniversary were: - Officer), Susan Craig & Ashley Frame (Financial Inclusion and we wanted to involve our communities in this Assistants) and Lorraine Morgan (Admin Officer). After Stuart Hashagen Karen McCrohan celebration. ten years with us our Development Project Assistant, Janice Hamilton Annie Friel Tracey Meiklejohn left for a new life in China. Our Finance We know the effect the current economic climate is Haruna Musa Mary Mitchell Assistant, Ann Carswell also left us during the year. Our having on our residents and we felt it wasn’t appropriate Thomas John McDougall Anne McCrohon Good Neighbour Caretaker, Michael Gray, (pictured below to celebrate with a lavish, expensive event in a hotel. Frank Soutar Martin Waters cutting his cake) retired in February 2010. Michael, who We participate in and contribute every year to local Joan Soutar Gordon Barbour was with us for fourteen years, spent all his working life community events and annual gala days held in each of Janette Lynch Tom Duncan in the Glasgow’s East End. We changed the emphasis of the communities we work in and this year we thought our Housing Support service following his departure Frank Soutar Jnr. Lou Rosenburg the best way to celebrate 30 years of working in our and appointed Violet Milne as our new Housing Support communities was through contributing to these days. Lynn Gourlay Assistant We provided a free to ride bucking bronco and bouncy Staff movements this year tended to occur because of Over the year, the attendance at committee meetings was castle at each event. Those who went along to the gala having to have temporary staff resources in place. So new a very high 74%, with 35% of our Members attending the days enjoyed themselves as can be seen from these Annual General Meeting. This demonstrates not only the photos of the events that were held over last summer. individual commitment of attending meetings, but also the work that everyone puts in between meetings. Committee Members, staff & tenants working together towards the same aim:- mixed & sustainable communities in each of our locations.

Our congratulations to Management Committee member Margaret Vass who won the 2010 Robina Goodlad Award for Women Achievers in Housing. This reward celebrates women who have broken new ground in Scotland’s housing.

2007 Completion of 500th providing 531 houses including 30 for Low Cost Home new build property built as Ownership. a result of the Partnering 2009 Development of 24 units of New Supply Shared Agreement started in 1999. Equity Housing in Carmyle. 2008 Completion of 2009 Completion of first new build in Bridgeton, 24 new all projects in Cranhill build 2 storey houses. 15 HOUSING ASSOCIATION rebuilding communities

Registered and Calton Area Office 83 Green Street, Calton, Glasgow G40 2TG T: 0141 550 3581 F: 0141 550 2433 E: [email protected] Bridgeton Area Office 2 Main Street, Bridgeton, Glasgow G40 1HA T: 0141 554 5245 F: 0141 554 5758 E: [email protected]

Castlemilk Area Office 49 Blaeloch Drive, Castlemilk, Glasgow G45 9QJ T: 0141 634 7000 F: 0141 634 7077

E: [email protected] t o 2 7 9 0 0 9 9 Cranhill Area Office 1 14 Place, Cranhill, Glasgow G33 3HA

T: 0141 774 3030 F: 0141 774 3366 C

e w E: [email protected] l e e n b e r a h www.thenewhousing.co.uk t T i f n g o 3 0 y e a r s