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Winter 2020 Business Music Solutions

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Winter 2020 Business Music Solutions 2020 WINTER CUSTOMER SUCCESS REPORT BUSINESS MUSIC SOLUTIONS CATEGORY BUSINESS MUSIC SOLUTIONS OVERVIEW Business music solutions allow enterprises to control and interact with the music they play on their premises. These tools allow brands to customize their soundtracks by mixing albums, artists, decades, musical genres, and more. There are four types of background music solutions for businesses: PC-based solutions, internet streaming tools, satellite streaming platforms, and store-and-forward programs. Music has positive effects on employee morale and productivity. In a recent study, 88% of workers who listened to music while working performed their assignments more accurately and better than staff members who did not listen to music. In addition, to attract more consumers to your store and to differentiate the in-store shopping experience from online buying, you can play the right type of music to positively influence shoppers’ moods and feelings. 2 Customer Success Report Ranking Methodology The FeaturedCustomers Customer Success ranking is based on data from our customer reference Customer Success Report platform, market presence, web presence, & social Award Levels presence as well as additional data aggregated from online sources and media properties. Our ranking engine applies an algorithm to all data collected to calculate the final Customer Success Report rankings. The overall Customer Success ranking is a weighted average based on 3 parts: Market Leader Content Score is affected by: Vendor on FeaturedCustomers.com with 1. Total # of vendor generated customer substantial customer base & market share. references (case studies, success stories, Leaders have the highest ratio of customer testimonials, and customer videos) success content, content quality score, and social media presence relative to company size. 2. Customer reference rating score 3. Year-over-year change in amount of customer references on FeaturedCustomers platform 4. Total # of profile views on FeaturedCustomers platform Top Performer 5. Total # of customer reference views on FeaturedCustomers platform Vendor on FeaturedCustomers.com with significant market presence and resources and enough Market Presence Score is affected by: customer reference content to validate their vision. 1. Social media followers including LinkedIn, Top Performer's products are highly rated by its Twitter, & Facebook customers but have not achieved the customer base and scale of a Market Leader. 2. Vendor momentum based on web traffic and search trends 3. Organic SEO key term rankings 4. Company presence including # of press mentions Rising Star Company Score is affected by: Vendor on FeaturedCustomers.com that does not 1. Total # of employees (based on social media have the market presence of Market Leaders or and public resources) Top Performers, but understands where the market is going and has disruptive technology. Rising 2. Year-over-year change in # of employees over Stars have been around long enough to establish past 12 months momentum and a minimum amount of customer 3. Glassdoor ranking reference content along with a growing social 4. Venture capital raised presence. 3 2020 Customer Success Awards Check out this list of the highest rated Business Music Solutions software based on the FeaturedCustomers Customer Success Report. 4 OVERALL BEST OF BUSINESS MUSIC SOLUTIONS 5 TRUSTED BY ABOUT MOOD MEDIA Mood Media is the global leader in Elevating Customer Experiences. With more than 500,000 active client 100 locations around the globe, Mood enhances the customer experience through interactive mobile Customer references from marketing, visual, audio and sensory solutions. Mood’s happy Mood Media users clients include businesses of all sizes and market sectors, from the world’s most recognized retailers and hotels to quick-service restaurants, local banks and VIEW ALL REFERENCES thousands of small businesses. “In addition to the considerable sales boost we’ve already seen after using Mood Digital Signage, the software is easy to use and the solution enhances the refreshing, bright and welcoming atmosphere that we aim to provide to our shoppers.” Mike Savage Vice President of Merchandising, Earth Fare “Mood is fantastic! Their music is always terrific and the messaging does a great job of letting customers know about all of our services. I love that all of our content is automatically updated, and their quality of service can’t be beat.” Katie Russo Retail Marketing Manager, Goodwill of Southwestern Pennsylvania “The On-Site messages do a great job of getting our customers’ attention and enhancing the experience at our stores. And with On-Hold Messaging, we’re able to prevent hang-ups and direct call traffic to the right departments. If you want Voice Messaging that truly drives results and has great service to back it up, go with Mood. You won’t be disappointed.” Michelle Coalson Retail Marketing Planner II, Cabela’s “We use Mood for our Music, On-Hold Music and Sound Systems, and we couldn’t be happier with them. Mix Pro is incredibly flexible, and it comes with a wide variety of programs I can choose from. My staff absolutely loves the music selection, and being able to play music that they enjoy also helps us keep morale and productivity high in the office.” Joan Gile Executive Vice President, Piscataqua Savings Bank 6 7 2020 MARKET LEADERS 8 TRUSTED BY ABOUT PANDORA FOR BRANDS Pandora is the world’s most powerful music discovery platform where artists find their fans and 26 listeners find music they love. They are driven by a Customer references from happy single purpose - unleashing the infinite power of Pandora For Brands users music by connecting artists and fans, whether through earbuds, car speakers, or anywhere fans want to experience it. VIEW ALL REFERENCES "Not all digital advertising opportunities are created equal. We have experimented with other major media outlets and have found a wide range of efficacy and ROI. Pandora continues to deliver in both categories and we appreciate their focus on analytics with a strong eye for the creative content." Shari Gibbons Chief Marketing Officer, Woodbury University “We authentically reached consumers during moments that they were most receptive to our message with Pandora’s engagement-based solution, Sponsored Listening. Partnering with Pandora and their design team allowed us to create an engaging, first-to-market unit to showcase the functionality of Windows Ink and HP pen technology.” Emily Ketchen Regional Head of Marketing Services & Personal Systems Marketing, HP "For the Pandora stores I represent, Pandora Media's Audio Everywhere product has been an integral part of our media plans for the last three years. Pandora Media has generated increased awareness and store traffic for Pandora in-store events and holiday related advertising which has been measured through shopper feedback at point of sale." Adam Gross President, GDP Media “In the years Integrity Staffing has collaborated with Pandora, we have seen measurable success in response to our client’s recruitment campaigns. The ability to use the extensive market research tools Pandora makes available assists me greatly in planning when the need arises to target a specific demographic or eliminate a geographic area leading to… Sloane Goldstein Sr. Media Buyer, Integrity Staffing 9 TRUSTED BY ABOUT PLAYNETWORK PlayNetwork helps brands engage consumers through entertainment media, in store and beyond. These experiences add emotion to omni 30 channel touch points that strengthen the connection with customers and influence lifetime value. Clients work with PlayNetwork for Customer references from creative strategy development, branded music curation and global licensing, original video production, messaging, audio/visual happy PlayNetwork users systems engineering and installation, technology and software development, and more. They partner with 425+ brands across 110,000+ locations in 125+ countries, reaching more than 100 million VIEW ALL REFERENCES people every day. "The interactive and digitally inspired approach to NYX stores is relevant and timely for consumers, as well as in-store retail staff. Through PlayNetwork’s partnership, we are able to bring the colorful, creative world of NYX to life through a highly customized, consumer-centric retail environment." Nathalie Kristo Senior VP of Marketing and Global Business, NYX Cosmetics "Music is core to the Church’s brand andto the lives of the guests we serve. Our work with PlayNetwork helps us use music to express our gratitude to our guests and gives us the opportunity to talk about something much bigger. Music is the voice of their community, their past, friends and family and PlayNetwork is providing us with the runway to tell this… Kira Clayborne Sr. Manager, Digital Media, Church’s Chicken "For decades, music has played a pivotal role in our stores. Through our relationship with PlayNetwork, we’re able to ensure we remain at the forefront of how to integrate music into our retail environment and our mobile ecosystem." Matthew Guiste VP, In-Store and Partner Digital Products, Starbucks "Music brings an extra emotional experience to shopping, and at Bata, we want our customers to be engaged with all of their senses. PlayNetwork's solution is the perfect way for us to have a common voice around our stores, ensuring consistency of execution in a simple and practical way.” Thomas Archer Bata CMO, Bata 10 TRUSTED BY ABOUT ROCKBOT Rockbot’s media platform enables businesses to simply and reliably stream the
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