2020 WINTER CUSTOMER SUCCESS REPORT

BUSINESS MUSIC SOLUTIONS CATEGORY BUSINESS MUSIC SOLUTIONS OVERVIEW

Business music solutions allow enterprises to control and interact with the music they play on their premises. These tools allow to customize their soundtracks by mixing albums, artists, decades, musical genres, and more. There are four types of background music solutions for businesses: PC-based solutions, internet streaming tools, satellite streaming platforms, and store-and-forward programs.

Music has positive effects on employee morale and productivity. In a recent study, 88% of workers who listened to music while working performed their assignments more accurately and better than staff members who did not listen to music. In addition, to attract more consumers to your store and to differentiate the in-store shopping experience from online buying, you can play the right type of music to positively influence shoppers’ moods and feelings.

2 Customer Success Report Ranking Methodology

The FeaturedCustomers Customer Success ranking is based on data from our customer reference Customer Success Report platform, market presence, web presence, & social Award Levels presence as well as additional data aggregated from online sources and media properties. Our ranking engine applies an algorithm to all data collected to calculate the final Customer Success Report rankings. The overall Customer Success ranking is a weighted average based on 3 parts: Market Leader Content Score is affected by: Vendor on FeaturedCustomers.com with 1. Total # of vendor generated customer substantial customer base & market share. references (case studies, success stories, Leaders have the highest ratio of customer testimonials, and customer videos) success content, content quality score, and social media presence relative to company size. 2. Customer reference rating score 3. Year-over-year change in amount of customer references on FeaturedCustomers platform 4. Total # of profile views on FeaturedCustomers platform Top Performer 5. Total # of customer reference views on FeaturedCustomers platform Vendor on FeaturedCustomers.com with significant market presence and resources and enough Market Presence Score is affected by: customer reference content to validate their vision. 1. Social media followers including LinkedIn, Top Performer's products are highly rated by its Twitter, & Facebook customers but have not achieved the customer base and scale of a Market Leader. 2. Vendor momentum based on web traffic and search trends 3. Organic SEO key term rankings 4. Company presence including # of press mentions Rising Star Company Score is affected by: Vendor on FeaturedCustomers.com that does not 1. Total # of employees (based on social media have the market presence of Market Leaders or and public resources) Top Performers, but understands where the market is going and has disruptive technology. Rising 2. Year-over-year change in # of employees over Stars have been around long enough to establish past 12 months momentum and a minimum amount of customer 3. Glassdoor ranking reference content along with a growing social 4. Venture capital raised presence. 3 2020 Customer Success Awards Check out this list of the highest rated Business Music Solutions software based on the FeaturedCustomers Customer Success Report.

4 OVERALL BEST OF BUSINESS MUSIC SOLUTIONS

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ABOUT MOOD MEDIA Mood Media is the global leader in Elevating Customer Experiences. With more than 500,000 active client 100 locations around the globe, Mood enhances the customer experience through interactive mobile Customer references from , visual, audio and sensory solutions. Mood’s happy Mood Media users clients include businesses of all sizes and market sectors, from the world’s most recognized retailers and hotels to quick-service restaurants, local banks and VIEW ALL REFERENCES thousands of small businesses.

“In addition to the considerable sales boost we’ve already seen after using Mood Digital Signage, the software is easy to use and the solution enhances the refreshing, bright and welcoming atmosphere that we aim to provide to our shoppers.” Mike Savage Vice President of Merchandising, Earth Fare

“Mood is fantastic! Their music is always terrific and the messaging does a great job of letting customers know about all of our services. I love that all of our content is automatically updated, and their quality of service can’t be beat.” Katie Russo Marketing Manager, Goodwill of Southwestern Pennsylvania

“The On-Site messages do a great job of getting our customers’ attention and enhancing the experience at our stores. And with On-Hold Messaging, we’re able to prevent hang-ups and direct call traffic to the right departments. If you want Voice Messaging that truly drives results and has great service to back it up, go with Mood. You won’t be disappointed.” Michelle Coalson Retail Marketing Planner II, Cabela’s

“We use Mood for our Music, On-Hold Music and Sound Systems, and we couldn’t be happier with them. Mix Pro is incredibly flexible, and it comes with a wide variety of programs I can choose from. My staff absolutely loves the music selection, and being able to play music that they enjoy also helps us keep morale and productivity high in the office.” Joan Gile Executive Vice President, Piscataqua Savings Bank

6 7 2020 MARKET LEADERS

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ABOUT PANDORA FOR BRANDS Pandora is the world’s most powerful music discovery platform where artists find their fans and 26 listeners find music they love. They are driven by a Customer references from happy single purpose - unleashing the infinite power of Pandora For Brands users music by connecting artists and fans, whether through earbuds, car speakers, or anywhere fans want to experience it. VIEW ALL REFERENCES

"Not all digital opportunities are created equal. We have experimented with other major media outlets and have found a wide range of efficacy and ROI. Pandora continues to deliver in both categories and we appreciate their focus on analytics with a strong eye for the creative content." Shari Gibbons Chief Marketing Officer, Woodbury University

“We authentically reached consumers during moments that they were most receptive to our message with Pandora’s engagement-based solution, Sponsored Listening. Partnering with Pandora and their design team allowed us to create an engaging, first-to-market unit to showcase the functionality of Windows Ink and HP pen technology.” Emily Ketchen Regional Head of Marketing Services & Personal Systems Marketing, HP

"For the Pandora stores I represent, Pandora Media's Audio Everywhere product has been an integral part of our media plans for the last three years. Pandora Media has generated increased awareness and store traffic for Pandora in-store events and holiday related advertising which has been measured through shopper feedback at ." Adam Gross President, GDP Media

“In the years Integrity Staffing has collaborated with Pandora, we have seen measurable success in response to our client’s recruitment campaigns. The ability to use the extensive tools Pandora makes available assists me greatly in planning when the need arises to target a specific demographic or eliminate a geographic area leading to… Sloane Goldstein Sr. Media Buyer, Integrity Staffing

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ABOUT PLAYNETWORK

PlayNetwork helps brands engage consumers through entertainment media, in store and beyond. These experiences add emotion to omni 30 channel touch points that strengthen the connection with customers and influence lifetime value. Clients work with PlayNetwork for Customer references from creative strategy development, branded music curation and global licensing, original video production, messaging, audio/visual happy PlayNetwork users systems engineering and installation, technology and software development, and more. They partner with 425+ brands across 110,000+ locations in 125+ countries, reaching more than 100 million VIEW ALL REFERENCES people every day.

"The interactive and digitally inspired approach to NYX stores is relevant and timely for consumers, as well as in-store retail staff. Through PlayNetwork’s partnership, we are able to bring the colorful, creative world of NYX to life through a highly customized, consumer-centric retail environment." Nathalie Kristo Senior VP of Marketing and Global Business, NYX Cosmetics

"Music is core to the Church’s andto the lives of the guests we serve. Our work with PlayNetwork helps us use music to express our gratitude to our guests and gives us the opportunity to talk about something much bigger. Music is the voice of their community, their past, friends and family and PlayNetwork is providing us with the runway to tell this… Kira Clayborne Sr. Manager, Digital Media, Church’s Chicken

"For decades, music has played a pivotal role in our stores. Through our relationship with PlayNetwork, we’re able to ensure we remain at the forefront of how to integrate music into our retail environment and our mobile ecosystem." Matthew Guiste VP, In-Store and Partner Digital Products, Starbucks

"Music brings an extra emotional experience to shopping, and at Bata, we want our customers to be engaged with all of their senses. PlayNetwork's solution is the perfect way for us to have a common voice around our stores, ensuring consistency of execution in a simple and practical way.” Thomas Archer Bata CMO, Bata

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ABOUT ROCKBOT

Rockbot’s media platform enables businesses to simply and reliably stream the right content to make their guests’ experience great - from music to 13 digital signage, and TV. The platform caters to the different and changing needs of business owners, whether they operate a single shop or a Customer references from nationwide chain of locations. They have the flexibility of controlling their experiences with a simple dashboard and plug-and-play hardware. Rockbot’s happy Rockbot users customers include restaurants, retail businesses, fitness chains, offices, hotels, bars, salons and spas, casinos, multi-unit residential complexes, automotive shops, educational institutions, medical offices and more across the US and Canada. VIEW ALL REFERENCES

"Anytime Fitness uses Rockbot in hundreds of locations across the U.S. Each location customizes their playlist to create a high energy vibe for their specific members and delivers custom audio messages promoting their services." Anytime Fitness of Lancaster Anytime Fitness

"Buffalo Wild Wings uses Rockbot in their restaurant and bar areas, keeping guests on site longer by letting them request the music they want to hear from an approved library." Buffalo Wild Wings

"Chartwells uses Rockbot to power and manage the music in dining halls at universities across the country and allows students to engage with the music across campus." Chartwells

"IHG Hotels have Rockbot running in all the various spaces across their properties including pools, lobby's, spa's, and fitness centers." IHG

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ABOUT STINGRAY BUSINESS Stingray Business, a division of Stingray, has been a leader in the field of in-store media solutions for over 10 28 years. Their multifaceted service offering includes background music for business, digital signage Customer references from happy installations, in-store audio advertising, and more. They Stingray Business users have developed digital innovations that enhance the customer experience by providing businesses a VIEW ALL REFERENCES platform that brings their message to life.

"Our partnership with Stingray is one more way we are working to provide the best customer experience. We are delighted to offer free access to the Stingray app to our passengers so that they can enjoy some great music while they ride on our trains. Our on-train entertainment system already offers hundreds of hours of Canadian programming to… Yves Desjardins-Siciliano President and Chief Executive officer, Via Rail

"The goal is to ensure that the customer loves the music so much that they want to stay in store longer, which will in turn allow them to discover more products, while getting advice from the stylists." Christine Boivin Director Communications & Marketing, BonLook

"Together, we want to offer a carefully curated playlist and combine this with our digital signage to create synergy between background music and visual content." Peter Goldberg CEO, Bouclair

"As president, I wanted to elevate the customer experience and differentiate our dealership from the competition. We decided to implement three phases of technological improvements never before seen in Canada. It is through our partnership with Stingray Business that we were able to implement the country’s largest interactive screen in a… Jaques Olivier President, Olivier Ford

12 13 2020 TOP PERFORMERS

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ABOUT EASY ON HOLD

Easy On Hold provides streaming music and messages on a custom marketing schedule for contact centers, enterprise-level corporations and SMBs via their phones and overhead environments. They create effective 135 messages on hold productions, voice mail, greetings, recordings, announcements, phone on hold, and hold button custom messages. Created Customer references from by a successful advertising and marketing team with extensive experience in happy Easy On Hold users branding, public relations and audio/video production, Easy On Hold is a marketing company that puts hold time and foot traffic visits to use as a strategic opportunity to achieve four marketing goals: educating the customer, brand positioning, selling products and services, and providing VIEW ALL REFERENCES stunning customer experiences.

"I recommend Easy On Hold as a marketing tool. They specialize in a new streaming technology with a "Pandora-like" hold experience that no other provider is offering. Very cool stuff." Corey Tyriver Security 101

"Easy On Hold is great to work with and produces quick turn around time with top quality work. We have used their custom message on hold services for several years and continue to receive compliments regarding our on-hold messages. Nice job, team, on the messages on hold." Donny Cox IML Security Supply

"Everyone we work with is very nice and very helpful! All of our on hold messages were ready very quickly! Great company to work with!" Amanda Hadley Coastal Equipment Corporation

"Easy On Hold® is one of the best values we can recommend. The process is simple, music and vocal choices are excellent and their customer service is second to none." Liz Countess Practice Marketing Specialists, Inc.

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ABOUT JUKEBOXY Jukeboxy offers a huge music library and powerful tools that can’t be found anywhere else, plus a personal app 13 to encourage social interaction between a business and Customer references from its customers. A New York-based Silicon Alley start-up providing "licensed"​ streaming background music to happy Jukeboxy users businesses throughout the US, they know that great music is a key element that businesses and their customers look for. VIEW ALL REFERENCES

"We chose Jukeboxy because our account manager was easy to work with. Always answered the phones, responded to emails promptly and answered all the questions we had patiently. We like their playlists and the cost was reasonable. Great customer service and great tunes. Highly recommended." Barbara Wetherill Stonetree Climbing Center

"In the banking industry, the ages of our customers vary and so does their taste in music. With Jukeboxy, it has been so simple to mix different genres of music and keep everyone satisfied. It has been a great change for us and we expect to continue service for many years to come." Tim Bradshaw Technology and Security Officer, CNB Bank & Trust

"Jukeboxy made having good music not only painless but enjoyable. From installing equipment to curating incredible playlists, they did the work so we could focus on running the business. Will definitely recommend to anyone needing a music solution." Gary Barnes Gregorys Coffee

"Music is an integral part of Ground Central Coffee Co. It is great to have a local company which shares the same music tastes, integrates seamlessly with our concept and offers great customer service." Oleg Fabrikant Ground Central Coffee Company

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ABOUT SOUNDTRACK YOUR BRAND Soundtrack Your Brand is a Spotify-backed company founded in 2013 with a mission to kill bad 45 background music. They have spent the last couple Customer references from happy of years building the world’s best music streaming Soundtrack Your Brand users service for brands. It provides businesses with a state-of the-art music platform and a scientifically proven content curation model, crafted by VIEW ALL REFERENCES connoisseurs and perfected with technology.

“We went with Soundtrack because of its ability to import playlists through Spotify.” Mallory Marketing Manager, Frogtown Brewery

“With Soundtrack, we are able to curate on a local level, but on a global scale." Nick Parmar Senior Director, W Hotels

"Our guests can connect to our soundtrack from home, during their stay at the camp, and after their return to ‘the real world.’ They should be able to tap into the unmistakable vibe of our #goodtimes at any time." John Jacobsen Operations Manager, Lapoint

“With Soundtrack, we are now able to manage what is playing in each of our centers, located across the country - in real time." Molly Mitchell Community Manager, Novel Coworking Golden Triangle

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ABOUT SPECTRIO Spectrio is one of the nation’s leading end to end technology-enabled audio and video marketing 43 companies, providing professional content and Customer references from managed services on a monthly subscription basis. happy Spectrio users Their solutions, consisting of On-Hold Messaging, Digital Signage and Overhead Music, enable their clients to engage, educate and entertain their VIEW ALL REFERENCES customers, across all customer touch points.

"As a marketer in a retail environment, time is of the essence. I need to be able to make quick changes without a lot of hassle and that is why I enjoy using SPECTRIO’s Message On-Hold Web Portal. With a few clicks, I can get things done fast and easy and I know my customers are getting the information they need, in the moment, while on hold." Lynay S. Marketing Team, Whole Foods Market

"It's extremely easy to use. Our owner was even able to quickly pull up a listing for a customer without any kiosk training, helping to close the sale." Brad Jensen Sales Associate, Nichols Equipment

"We liked the ease of edits via the dashboard, the professionalism of the screen and the customization." Angel Martin Clinical Operations Manager, Georgia Veterinary Associates

“The Service Menu Board gives us the improved showroom experience we’re looking for in our retail locations. Providing information about all the services we provide is a key part of making sure we engage customers at the point-of-sale.” Winford Greary Manager of Retail Operations, Boulevard Tire Center

18 19 2020 RISING STARS

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ABOUT CLOUD COVER MUSIC Cloud Cover Music's digital streaming service allows US and Canadian businesses to play music 8 legally with low-cost licensing and setup. Whether Customer references from happy you own a single location or thousands of stores, Cloud Cover Music users they have the features and Enterprise tools to meet market demands. Best of all, it’s easy, reliable and affordable - no external equipment to buy, no VIEW ALL REFERENCES long-term contracts combined with full scalability.

"Cloud Cover Music has done an amazing job at providing affordable in-store music for all of our showrooms. Their system is very user friendly and reliable. Setup was also a snap. I highly recommend them to anyone looking for a streamlined and cost effective music service." Joey Lewallen I.T. Manager, My Flooring Texas

"Garden of Lights sees approximately 20,000 people during the month of December, with that number increasing annually. Being able to have holiday themed music broadcast outside for our guests was a must and Cloud Cover Music created a fantastic atmosphere for people to enjoy the lights. Their customer service was patient and responsive when I… Courtney Jepson Youth Programs Coordinator, The Gardens on Spring Creek

"Cloud Cover Music is a great asset to Luna Park’s overall customer experience - the music channels have an amazing variety of songs and genres. The program is user friendly, even the most inexperienced computer person will be able to work the program. I would recommend this program to anyone interested in a simple and easy music and messaging… Kristy Ventre Events and Promotions Manager, Luna Park

"Cloud Cover Music has done a great job at listening to the needs of our business and working with us to develop the right music to play in all stores. Their customer service department is extremely helpful and very friendly. We are excited to be using their product and services." Courtney Harris Allocation Analyst and Assistant Financial Planner, Sara Campbell

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ABOUT SOUNDMACHINE SoundMachine brings commercial background music to the fore with a subscription-based service that gives business 7 owners everything they need to create a seamless, engaging, and on-brand music experience in their stores, restaurants, Customer references from hotels, spas, or other locations. SoundMachine serves more happy SoundMachine users than 10,000 locations across several countries and partners with companies such as music streaming service Napster, wireless speaker system Sonos, major telecom companies VIEW ALL REFERENCES such as Vodafone, and thousands of AV installers.

"The music is critical towards creating and maintaining the environments. It needs to reflect and serve the contexts.” Joel Moses Director of Operations, Coffee Connection

“More is definitely an important thing when it comes to in-store music. This way you are keeping the customers happy, but you are also keeping the staff happy and motivated.” Elliot Nortey Store Manager, Magnum

“The music is a key element of the Magnum Pleasure Store experience. It needs to reflect the indulgence and sophistication of the product and the brand as our consumers step into the store where they are invited to Take Pleasure Seriously, whether it is by customizing their own ice creams or indulging in one of our in-store events.” Alix Colin UK Brand Manager, Magnum

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ABOUT STOREPLAY storePlay is the world's first app-based background music service for businesses that allow playlists to be 11 remotely downloaded and played on an iOS, Android, Windows or Sonos device. Simple to use, storePlay is Customer references from compatible with iPod touch, iPad and iPhone. Playlists happy storePlay users are downloaded to the clients' nominated device every month and music is stored within the app (not streamed), meaning an internet connection is only VIEW ALL REFERENCES required when downloading new music.

"We would certainly recommend the storePlay system to anyone looking for a stress-free solution to their music needs." Maven Dental Clinic

"storePlay makes the in-store music experience for our team and clients an enjoyable one and it creates an electrifying store atmosphere for all. Our team has benefited from the ease of service, the user friendly app and the up-to-date music catalogue. We often find clients sing along to the tunes while browsing our shop floors. Highly recommended!" Ozmosis

"I would absolutely recommend storePlay to anyone looking to enhance their retail environment through seamlessly managed background music." Ripe Maternity

"storePlay has been so helpful with everything from day one and ensures every process is easy and seamless. Each month, we are provided with a new playlist, which is the perfect mix of fresh and alternate music to create a unique and on brand atmosphere in our stores, which our customers love and react so positively to!" sass & bide

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