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Master Agreement Prepared for: Rackspace Government Solutions, Inc. Education Service Center (ESC), Region 10 Request for Proposal for IaaS and PaaS Cloud Solutions RFP # Request for Proposal (RFP) #R10-1111 March 4, 2021 Rackspace Proposal for Education Service Center (ESC), Region 10 Request for Proposal #R10-1111 for IaaS and PaaS Cloud Solutions CONFIDENTIALITY NOTICE The information contained in this document is provided for informational purposes only and does not create a commitment or obligation on the part of Rackspace Technology, Inc. (Rackspace). Rackspace reserves the right to change the information contained herein without notice. We are not responsible for any loss, claim, liability or other damage resulting from reliance on the information contained in this proposal. The information contained in this document is confidential and is intended only for the individual or entity named within this proposal. It is intended to provide the potential clients of Rackspace the most information possible about the products and services, infrastructure and personnel of Rackspace. This document is not binding. Any formal relationship requires a contract signed by both the client and Rackspace. The confidentiality provisions in this notice are limited and do not take the place of a mutually executed Non-Disclosure Agreement. If you are not the intended recipient, you are hereby notified that the inadvertent disclosure of this information to you does not constitute waiver of confidentiality and that any review, disclosure, copying or use of the contents of this document by you is prohibited. If you have received this document in error, please immediately call Rackspace toll-free at 877-773-3306, so that we can arrange for the return of the original document at our cost. Rackspace takes a collaborative approach to contract negotiation and invites discussion surrounding any areas not addressed in our standard Master Services Agreement and associated service schedules, copies of which are available upon request (the “MSA”). This document and any statements made (or omitted) in connection with this document regarding existing or future services are non-binding and for informational purposes only. In the event of any conflict between the MSA and the contents of this document, the terms of the MSA shall control. TRADEMARK NOTICE All trademarks, registered trademarks or service marks mentioned in this document are the property of their respective owners. i Rackspace Proposal for Education Service Center (ESC), Region 10 Request for Proposal #R10-1111 for IaaS and PaaS Cloud Solutions TABLE OF CONTENTS 2.1. Exempt from Disclosure .................................................................................................................................... vi 3.1. Company Profile ................................................................................................................................................ 1 • 3.1.1. Question 1 ...........................................................................................................................................1 • 3.1.2. Question 2 ...........................................................................................................................................1 • 3.1.3. Question 3 ...........................................................................................................................................2 • 3.1.4. Question 4 ...........................................................................................................................................2 • 3.1.5. Question 5 ...........................................................................................................................................2 • 3.1.6. Question 6 ...........................................................................................................................................3 • 3.1.7. Question 7 ...........................................................................................................................................4 • 3.1.8. Question 8 ...........................................................................................................................................5 • 3.1.9. Question 9 ...........................................................................................................................................6 3.2. Pricing/Products/Services Offered ..................................................................................................................... 6 • 3.2.1. Question 10 .........................................................................................................................................6 • 3.2.2. Question 11 ...................................................................................................................................... 19 • 3.2.3. Question 12 ...................................................................................................................................... 19 • 3.2.4. Question 13 ...................................................................................................................................... 19 • 3.2.5. Question 14 ...................................................................................................................................... 20 • 3.2.6. Question 15 ...................................................................................................................................... 20 • 3.2.7. Question 16 ...................................................................................................................................... 20 3.3. Performance Capabilities ................................................................................................................................. 20 • 3.3.1. Question 17 ...................................................................................................................................... 20 • 3.3.2. Question 18 ...................................................................................................................................... 21 • 3.3.3. Question 19 ...................................................................................................................................... 25 • 3.3.4. Question 20 ...................................................................................................................................... 26 • 3.3.5. Question 21 ...................................................................................................................................... 26 • 3.3.6. Question 22 ...................................................................................................................................... 26 • 3.3.7. Question 23 ...................................................................................................................................... 29 • 3.3.8. Question 24 ...................................................................................................................................... 29 • 3.3.9. Question 25 ...................................................................................................................................... 30 • 3.3.10. Question 26 .................................................................................................................................... 32 • 3.3.11. Question 27 .................................................................................................................................... 32 3.4. Qualification and Experience ........................................................................................................................... 33 • 3.4.1. Question 28 ...................................................................................................................................... 33 • 3.4.2. Question 29 ...................................................................................................................................... 38 • 3.4.3. Question 30 ...................................................................................................................................... 45 Page ii Rackspace Proposal for Education Service Center (ESC), Region 10 Request for Proposal #R10-1111 for IaaS and PaaS Cloud Solutions • 3.4.4. Question 31 ...................................................................................................................................... 45 • 3.4.5. Question 32 ...................................................................................................................................... 45 • 3.4.6. Question 33 ...................................................................................................................................... 46 • 3.4.7. Question 34 ...................................................................................................................................... 46 3.5. Value Add......................................................................................................................................................... 46 • 3.5.1. Question 35 ...................................................................................................................................... 46 • 3.5.2. Question 36 ...................................................................................................................................... 47 • 3.5.3. Question 37 .....................................................................................................................................
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