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ANNUAL REPORT 2019 2020 Sentosa Development Corporation ANNUAL REPORT 2019/2020 YEAR in REVIEW

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ANNUAL REPORT 2019 2020 Sentosa Development Corporation ANNUAL REPORT 2019/2020 YEAR in REVIEW SENTOSA DEVELOPMENT CORPORATION ANNUAL REPORT 2019 2020 Sentosa Development Corporation ANNUAL REPORT 2019/2020 YEAR IN REVIEW ORGANISATIONAL YEAR IN REVIEW OVERVIEW SIGNIFICANT MILESTONES ABOUT SDC 9 1 NEW & REFRESHED VISION, MISSION & SENTOSA OFFERINGS STAR VALUES 22 2 SIGNIFICANT EVENTS & BOARD MEMBERS PROGRAMMES 4 25 SENIOR EXECUTIVE TEAM SOCIAL & ENVIRONMENTAL 5 SUSTAINABILITY INITIATIVES CHAIRMAN MESSAGE 31 6 ORGANISATIONAL EXCELLENCE AWARD-WINNING OFFERINGS 35 ENVIRONMENTAL AWARDS 36 GUEST SATISFACTION AWARDS 37 MARKETING & PR AWARDS 39 Sentosa Annual Report FY 2019/2020 ORGANISATIONAL OVERVIEW ABOUT SDC 1 VISION, MISSION & BOARD MEMBERS STAR VALUES 4 2 SENIOR EXECUTIVE TEAM 5 CHAIRMAN MESSAGE 6 Organisational Overview Sentosa Annual Report FY 2019/2020 ABOUT SDC SENTOSA DEVELOPMENT SENTOSA SENTOSA COVE RESORT ONE FABER CORPORATION GOLF CLUB MANAGEMENT GROUP Sentosa Development Corporation (SDC) was Reputed as one of Asia’s most exclusive golf Sentosa Cove Resort Management Pte Ltd Mount Faber Leisure Group Pte Ltd (One established on 1 September 1972 as a Statutory clubs, Sentosa Golf Club (SGC) is a brand (SCRM) is responsible for the management Faber Group), a subsidiary of SDC, operates Board under the Ministry of Trade and Industry. synonymous with allure and prestige. As one of of Sentosa Cove, which has evolved into an a suite of leisure and lifestyle services Its charter since inception has been to oversee the most established golf clubs in Singapore, internationally prestigious residential and including attractions, guided tour experiences, the development, management, marketing and SGC has some 1,500 members, many of commercial waterfront district. It is home to the management of event venues, souvenirs promotion of the island of Sentosa as a resort whom are prominent personalities. The Club ONE°15 Marina Club, W Singapore — Sentosa and lifestyle merchandise, as well as F&B destination for locals and tourists. manages two award-winning 18-hole, par-72 Cove, and Quayside Isle, a lifestyle destination operations. The company’s portfolio includes championship golf courses on the island; The that offers a selection of specially-curated new- the Singapore Cable Car, Wings of Time, Faber Sentosa is a unique leisure and lifestyle Serapong and The Tanjong. SGC hosts the to-market restaurants, dining concepts from Peak Singapore, Arbora, Dusk Restaurant & Bar, destination with an exciting array of themed SMBC Singapore Open, where international established groups, and specialty retail stores. Good Old Days, Show Bites, FUN Shop, Cable attractions, award-winning spa retreats, star players and world-class golf professionals Car Gift Shop, and Faber Licence. Spanning the lush rainforests, golden sandy beaches, from Asia, Europe and the USA compete for hilltop at Mount Faber and Sentosa, One Faber resort accommodations, world-renowned the prize of Singapore’s national tournament. Group’s products are linked by the Singapore championship golf courses, exclusive waterfront It is also home to the HSBC Women’s World Cable Car Sky Network of six stations on two residences, and a deep-water yachting marina. Championship, a marquee women’s golf event main lines — the Mount Faber Line that connects This makes Sentosa a unique and vibrant island that has been dubbed as ‘Asia’s Major’. mainland Singapore to Sentosa, and the intra- resort that can appeal to both leisure and island Sentosa Line that provides a connection business visitors. to the island’s western end at Siloso Point. Sentosa is also home to Singapore’s first integrated resort, Resorts World Sentosa (RWS). RWS operates South East Asia’s first Universal Studios theme park, and the S.E.A. Aquarium, one of the largest aquariums in the world. 1 Organisational Overview Sentosa Annual Report FY 2019/2020 VISION, MISSION & STAR VALUES VISION To be the world’s best loved leisure and lifestyle resort destination. MISSION To create and deliver the One-Sentosa Experience through outstanding service and world-class offerings. 2 Organisational Overview Sentosa Annual Report FY 2019/2020 VISION, MISSION RESULTS & STAR VALUES ORIENTED Be innovative & decisive to make things happen. STAR VALUES Sentosa continually strives We recognise that in order for a to enhance its level of resort island like Sentosa to be service to offer our guests successful, every component a memorable experience in the service chain is crucial— SERVICE at The State of Fun. The be it the need to invigorate Serve from the Sentosa STAR values our people to provide the best heart & enjoy it! reflect our commitment service, to constantly innovate to providing service from our products in the face of the heart. increasing competition both locally and regionally, or the need to continually improve our processes both internally and for guests. The Sentosa STAR Values reflect that commitment we have made to our guests and our frontline staff, known as the island’s service ambassadors, who are always encouraged to go the extra mile for guests. ACTING WITH INTEGRITY Be professional & honest. TEAMWORK Care for one another & build trust and respect. 3 Organisational Overview Sentosa Annual Report FY 2019/2020 BOARD MEMBERS As at 31 March 2020 BOB TAN BENG HAI DIANA EE-TAN QUEK SWEE KUAN EUGENE LEONG RITA SOH KEITH TAN DAVID HENG* CHAIRMAN CHAIRMAN CHIEF EXECUTIVE OFFICER 2 DEPUTY SECRETARY MANAGING DIRECTOR CHIEF EXECUTIVE CHIEF EXECUTIVE Sentosa Development Corporation Mount Faber Leisure Group Sentosa Development Corporation Ministry of the Environment RDC Architects Pte Ltd Singapore Tourism Board OFFICER Jurong Engineering Limited Pte Ltd and Water Resources ABC World Asia Ascott Business Trust Management Ltd Ascott Residence Trust Management Ltd Singex Holdings Pte Ltd ANG SHIH-HUEI KEVIN KWOK EUGENE HO ANDREW LIM KOH-LIM LAM YI YOUNG* RONNY TAN* LIM JOO BOON* CO-FOUNDER INDEPENDENT DIRECTOR REGIONAL MANAGING PARTNER WEN GIN* DEPUTY SECRETARY PRESIDENT CHAIRMAN CHIEF EXECUTIVE DIRECTOR (INDUSTRY) Singapore Exchange Ltd CO-HEAD OF CORPORATE CHAIRMAN Sentosa Golf Club Singapore Turf Club OFFICER Deloitte South East Asia MERGERS & ACQUISITONS Sentosa Cove Committee Ministry of Trade Klareco Communications Consulting and Industry Allen and Gledhill LLP CHIEF STRATEGY & INNOVATION OFFICER, Deloitte South East Asia *Completion of term on 31 March 2020. 4 Organisational Overview Sentosa Annual Report FY 2019/2020 SENIOR EXECUTIVE TEAM As at 31 March 2020 QUEK SWEE CHIN SAK HIN JACQUELINE MICHAEL MA ANDREW KOH PIAK HUAT LAM YUE KWAI KUAN ASSISTANT CHIEF TAN ASSISTANT CHIEF JOHNSTON DIVISIONAL DIRECTOR, DIVISIONAL DIRECTOR, CHIEF EXECUTIVE EXECUTIVE & CHIEF ASSISTANT CHIEF EXECUTIVE GENERAL MANAGER OPERATIONS PROJECT DEVELOPMENT FINANCIAL OFFICER OFFICER EXECUTIVE Sentosa Development Sentosa Golf Club Sentosa Development Corporation Sentosa Development Corporation Corporation Sentosa Development Sentosa Development Sentosa Development Corporation Corporation Corporation ALEX ANG LYNETTE ANG CHUA SIEW HWI LEE THERESA LOW MARY WONG SHEAU CHIEF INFORMATION OFFICER CHIEF MARKETING OFFICER DIVISIONAL DIRECTOR, CHEH HSIEN GENERAL COUNSEL GERMAINE TAN FONG FINANCE Sentosa Development Corporation Sentosa Development Corporation DIVISIONAL DIRECTOR, Sentosa Development DIVISIONAL DIRECTOR, DIVISIONAL DIRECTOR, Sentosa Development Corporation PLANNING Corporation HUMAN RESOURCES & ARCHITECTURE & LAND ADMINISTRATION PLANNING Sentosa Development Corporation Sentosa Development Sentosa Development Corporation Corporation 5 Organisational Overview Sentosa Annual Report FY 2019/2020 CHAIRMAN MESSAGE A YEAR OF CHANGE AND TRANSFORMATION track of staff’s well-being, Sentosians have readily taken up the gauntlet. From the unveiling of the landmark Sentosa- Brani Master Plan and the growth in our local We have also collaborated closely with our visitorship, to the start of the global fight Island Partners (tenants), who are important against COVID-19, FY2019/2020 was a year of pillars of Sentosa’s success. These efforts contrasts for us. include providing businesses on the island with vital support, helping them pivot their business It was an eventful 12 months that saw Sentosa focus to capture patronage from the domestic attracting 18.8 million visitors, which is close to market so that we continue to go the distance our annual average of 19 million, despite the as one. For instance, SDC announced the waiver impact of COVID-19 in the last quarter of the FY. of island admission fees and the launch of I am also heartened to note that these guests the “Stay & Play” programme in March 2020, included 4.67 million local residents, a 10% featuring various holiday deals. Such initiatives increase from FY2018/2019. had supported our Island Partners while encouraging safe visits prior to the “circuit Studios Singapore, a bigger and refreshed The strong visitorship has reaffirmed Sentosa’s breaker” period. Singapore Oceanarium, and a new waterfront 18.8 value proposition, particularly our diverse range lifestyle complex. of leisure experiences all on one island, from While COVID-19 may result in some disruptions year-round getaways such as attractions, hotels to plans such as construction delays, we believe In the immediate term, developments that have MILLION and dining offerings, to limited-time offerings in the longer term growth potential of the already come onstream include HydroDash, VISITORS such as novel events. Technological solutions tourism and leisure industry, and are pushing Singapore first floating aqua park, as well as Far have also
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