SENTOSA DEVELOPMENT CORPORATION ANNUAL REPORT 2019 2020 Development Corporation ANNUAL REPORT 2019/2020 YEAR IN REVIEW

ORGANISATIONAL YEAR IN REVIEW OVERVIEW SIGNIFICANT MILESTONES ABOUT SDC 9 1 NEW & REFRESHED VISION, MISSION & SENTOSA OFFERINGS STAR VALUES 22 2 SIGNIFICANT EVENTS & BOARD MEMBERS PROGRAMMES 4 25

SENIOR EXECUTIVE TEAM SOCIAL & ENVIRONMENTAL 5 INITIATIVES CHAIRMAN MESSAGE 31 6

ORGANISATIONAL EXCELLENCE

AWARD-WINNING OFFERINGS 35

ENVIRONMENTAL AWARDS 36

GUEST SATISFACTION AWARDS 37

MARKETING & PR AWARDS 39 Sentosa Annual Report FY 2019/2020

ORGANISATIONAL OVERVIEW

ABOUT SDC 1

VISION, MISSION & BOARD MEMBERS STAR VALUES 4 2 SENIOR EXECUTIVE TEAM 5

CHAIRMAN MESSAGE 6 Organisational Overview Sentosa Annual Report FY 2019/2020 ABOUT SDC

SENTOSA DEVELOPMENT SENTOSA SENTOSA COVE ONE FABER CORPORATION GOLF CLUB MANAGEMENT GROUP

Sentosa Development Corporation (SDC) was Reputed as one of ’s most exclusive golf Sentosa Cove Resort Management Pte Ltd Leisure Group Pte Ltd (One established on 1 September 1972 as a Statutory clubs, Sentosa Golf Club (SGC) is a brand (SCRM) is responsible for the management Faber Group), a subsidiary of SDC, operates Board under the Ministry of Trade and Industry. synonymous with allure and prestige. As one of of Sentosa Cove, which has evolved into an a suite of leisure and lifestyle services Its charter since inception has been to oversee the most established golf clubs in , internationally prestigious residential and including attractions, guided tour experiences, the development, management, marketing and SGC has some 1,500 members, many of commercial waterfront district. It is home to the management of event venues, souvenirs promotion of the of Sentosa as a resort whom are prominent personalities. The Club ONE°15 Marina Club, W Singapore — Sentosa and lifestyle merchandise, as well as F&B destination for locals and tourists. manages two award-winning 18-hole, par-72 Cove, and Quayside Isle, a lifestyle destination operations. The company’s portfolio includes championship golf courses on the island; The that offers a selection of specially-curated new- the Singapore Cable Car, Wings of Time, Faber Sentosa is a unique leisure and lifestyle Serapong and The Tanjong. SGC hosts the to-market , dining concepts from Peak Singapore, Arbora, Dusk & Bar, destination with an exciting array of themed SMBC Singapore Open, where international established groups, and specialty stores. Good Old Days, Show Bites, FUN Shop, Cable attractions, award-winning spa retreats, star players and world-class golf professionals Car Gift Shop, and Faber Licence. Spanning the lush rainforests, golden sandy beaches, from Asia, Europe and the USA compete for hilltop at Mount Faber and Sentosa, One Faber resort accommodations, world-renowned the prize of Singapore’s national tournament. Group’s products are linked by the Singapore championship golf courses, exclusive waterfront It is also home to the HSBC Women’s World Cable Car Sky Network of six stations on two residences, and a deep-water yachting marina. Championship, a marquee women’s golf event main lines — the Mount Faber Line that connects This makes Sentosa a unique and vibrant island that has been dubbed as ‘Asia’s Major’. mainland Singapore to Sentosa, and the intra- resort that can appeal to both leisure and island Sentosa Line that provides a connection business visitors. to the island’s western end at Siloso Point.

Sentosa is also home to Singapore’s first , World Sentosa (RWS). RWS operates South East Asia’s first Universal Studios theme park, and the S.E.A. Aquarium, one of the largest aquariums in the world.

1 Organisational Overview Sentosa Annual Report FY 2019/2020 VISION, MISSION & STAR VALUES

VISION

To be the world’s best loved leisure and lifestyle resort destination.

MISSION

To create and deliver the One-Sentosa Experience through outstanding service and world-class offerings.

2 Organisational Overview Sentosa Annual Report FY 2019/2020 VISION, MISSION RESULTS & STAR VALUES ORIENTED Be innovative & decisive to make things happen. STAR VALUES

Sentosa continually strives We recognise that in order for a to enhance its level of like Sentosa to be service to offer our guests successful, every component a memorable experience in the service chain is crucial— SERVICE at The State of Fun. The be it the need to invigorate Serve from the Sentosa STAR values our people to provide the best heart & enjoy it! reflect our commitment service, to constantly innovate to providing service from our products in the face of the heart. increasing competition both locally and regionally, or the need to continually improve our processes both internally and for guests. The Sentosa STAR Values reflect that commitment we have made to our guests and our frontline staff, known as the island’s service ambassadors, who are always encouraged to go the extra mile for guests. ACTING WITH INTEGRITY Be professional & honest.

TEAMWORK Care for one another & build trust and respect.

3 Organisational Overview Sentosa Annual Report FY 2019/2020 BOARD MEMBERS As at 31 March 2020

BOB TAN BENG HAI DIANA EE-TAN QUEK SWEE KUAN EUGENE LEONG RITA SOH KEITH TAN DAVID HENG* CHAIRMAN CHAIRMAN CHIEF EXECUTIVE OFFICER 2 DEPUTY SECRETARY MANAGING DIRECTOR CHIEF EXECUTIVE CHIEF EXECUTIVE Sentosa Development Corporation Mount Faber Leisure Group Sentosa Development Corporation Ministry of the Environment RDC Architects Pte Ltd Singapore Board OFFICER Engineering Limited Pte Ltd and Water Resources ABC World Asia Ascott Business Trust Management Ltd Ascott Residence Trust Management Ltd Singex Holdings Pte Ltd

ANG SHIH-HUEI KEVIN KWOK EUGENE HO ANDREW LIM KOH-LIM LAM YI YOUNG* RONNY TAN* LIM JOO BOON* CO-FOUNDER INDEPENDENT DIRECTOR REGIONAL MANAGING PARTNER WEN GIN* DEPUTY SECRETARY PRESIDENT CHAIRMAN CHIEF EXECUTIVE DIRECTOR (INDUSTRY) Singapore Exchange Ltd CO-HEAD OF CORPORATE CHAIRMAN Sentosa Golf Club Singapore Turf Club OFFICER Deloitte South East Asia MERGERS & ACQUISITONS Sentosa Cove Committee Ministry of Trade Klareco Communications Consulting and Industry Allen and Gledhill LLP CHIEF STRATEGY & INNOVATION OFFICER, Deloitte South East Asia *Completion of term on 31 March 2020.

4 Organisational Overview Sentosa Annual Report FY 2019/2020 SENIOR EXECUTIVE TEAM As at 31 March 2020

QUEK SWEE CHIN SAK HIN JACQUELINE MICHAEL MA ANDREW KOH PIAK HUAT LAM YUE KWAI KUAN ASSISTANT CHIEF TAN ASSISTANT CHIEF JOHNSTON DIVISIONAL DIRECTOR, DIVISIONAL DIRECTOR, CHIEF EXECUTIVE EXECUTIVE & CHIEF ASSISTANT CHIEF EXECUTIVE GENERAL MANAGER OPERATIONS PROJECT DEVELOPMENT FINANCIAL OFFICER OFFICER EXECUTIVE Sentosa Development Sentosa Golf Club Sentosa Development Corporation Sentosa Development Corporation Corporation Sentosa Development Sentosa Development Sentosa Development Corporation Corporation Corporation

ALEX ANG LYNETTE ANG CHUA SIEW HWI LEE THERESA LOW MARY WONG SHEAU CHIEF INFORMATION OFFICER CHIEF MARKETING OFFICER DIVISIONAL DIRECTOR, CHEH HSIEN GENERAL COUNSEL GERMAINE TAN FONG FINANCE Sentosa Development Corporation Sentosa Development Corporation DIVISIONAL DIRECTOR, Sentosa Development DIVISIONAL DIRECTOR, DIVISIONAL DIRECTOR, Sentosa Development Corporation PLANNING Corporation HUMAN RESOURCES & ARCHITECTURE & LAND ADMINISTRATION PLANNING Sentosa Development Corporation Sentosa Development Sentosa Development Corporation Corporation

5 Organisational Overview Sentosa Annual Report FY 2019/2020 CHAIRMAN MESSAGE

A YEAR OF CHANGE AND TRANSFORMATION track of staff’s well-being, Sentosians have readily taken up the gauntlet. From the unveiling of the landmark Sentosa- Brani Master Plan and the growth in our local We have also collaborated closely with our visitorship, to the start of the global fight Island Partners (tenants), who are important against COVID-19, FY2019/2020 was a year of pillars of Sentosa’s success. These efforts contrasts for us. include providing businesses on the island with vital support, helping them pivot their business It was an eventful 12 months that saw Sentosa focus to capture patronage from the domestic attracting 18.8 million visitors, which is close to market so that we continue to go the distance our annual average of 19 million, despite the as one. For instance, SDC announced the waiver impact of COVID-19 in the last quarter of the FY. of island admission fees and the launch of I am also heartened to note that these guests the “Stay & Play” programme in March 2020, included 4.67 million local residents, a 10% featuring various holiday deals. Such initiatives increase from FY2018/2019. had supported our Island Partners while encouraging safe visits prior to the “circuit Studios Singapore, a bigger and refreshed The strong visitorship has reaffirmed Sentosa’s breaker” period. Singapore Oceanarium, and a new waterfront 18.8 value proposition, particularly our diverse range lifestyle complex. of leisure experiences all on one island, from While COVID-19 may result in some disruptions year-round getaways such as attractions, to plans such as construction delays, we believe In the immediate term, developments that have MILLION and dining offerings, to limited-time offerings in the longer term growth potential of the already come onstream include HydroDash, VISITORS such as novel events. Technological solutions tourism and leisure industry, and are pushing Singapore first floating aqua park, as well as Far have also enhanced the guest experience, such ahead with efforts to transform ourselves. East Hospitality’s new hotels, from the family- IN FY 2019/20 as our artificial intelligence-powered digital friendly Village Sentosa, to the beautifully concierge and use of augmented reality in our EMBARKING ON SENTOSA’S restored The Barracks Hotel Sentosa. Other MySentosa app wayfinding system. This is a TRANSFORMATIVE JOURNEY Island Partners have also continued to refresh firm foundation that Sentosa will build upon their offerings, such as Madame Tussauds as we transform and adapt to a post COVID-19 One key highlight of FY2019/2020 was the Singapore which rolled out the Ultimate Film 10% world. We are confident that Sentosa will make unveiling of the game-changing Sentosa-Brani Star Experience, and Sand Bar’s fresh new a strong recovery from the pandemic. Master Plan where we are reimagining the endless ambience and beach vibes. possibilities for new leisure experiences in the INCREASE RESPONDING TO COVID-19 two . Already, construction works for the TEST-BEDDING NEW IDEAS IN SENTOSA IN LOCAL first milestone of the Master Plan have begun – Since the onset of COVID-19, the various The 30,000sqm Sentosa Sensoryscape, which Augmenting the infrastructural developments is VISITORS teams at SDC have moved swiftly to change will link Sentosa in the north to our continuous search for innovative solutions FROM the way we work in these unusual times. Be it Sentosa’s beaches in the south as guests stroll and ideas that create more great experiences implementing a range of safe management through a multi-sensory experience. for our guests. FY 2019/20 measures, conceptualising creative ways to engage our guests or developing a one-stop As part of Sentosa’s transformation, Resorts Innovation will be a key enabler in Sentosa’s mobile application that interfaces with the World Sentosa will also be expanded, with the next phase of growth. As such, we launched national SafeEntry application to help keep addition of two new attractions at Universal the Sentosa x Enterprise scheme in April 2019

6 Organisational Overview Sentosa Annual Report FY 2019/2020 CHAIRMAN MESSAGE

to encourage local enterprises to test-bed We have thus leveraged on these successes to new ideas and concepts on the island. We strengthen our focus on bringing guests even have trialled five projects in Sentosa, including more fun at night, tapping on the beauty of a solar-powered kiosk which dispenses the island after dusk. sunscreen lotion to beachgoers sans plastic packaging, and are currently evaluating the We launched Magical Shores at projects’ feasibility. Siloso, Singapore’s first beach light art attraction, in January 2020. To explore solutions that could enhance the accessibility of Sentosa and our offerings, we For guests who enjoy taking in the balmy also partnered the Ministry of Transport and evening atmosphere, more delicious bites ST Engineering to conduct Singapore’s first and fancy cocktails, we also welcomed new on-demand autonomous shuttle public trial in Island Partners, Rumours Beach Club and WORKING TOGETHER TO PUSH NEW Mr Quek Swee Kuan, who stepped down as Sentosa. During the three-month trial, guests 1-V:U Restaurant and Day Club. FRONTIERS CEO in May 2020, for his strong leadership over could hail rides on the autonomous shuttles the past five years. I would also like to extend via a mobile app or at kiosks, and some 11,500 On the events front, we worked closely with It has indeed been a fulfilling year, with various my appreciation to Mr David Heng, Mrs Koh-Lim passengers had a first taste of this first/last mile our partners to bring in the Legacy Festival awards further reaffirming Sentosa’s position as Wen Gin, Mr Lam Yi Young, Mr Lim Joo Boon connectivity service. and Skechers Sundown Festival, where one of Asia’s leading leisure destinations. and Mr Ronny Tan for their insightful guidance partygoers rocked the house down against and unwavering support during their tenure as Looking ahead, we have entered into a the backdrop of our iconic beachfront, while Sentosa Golf Club was named the “World’s our Board Members. Memorandum of Understanding with the other guests found inner calm at AIA Glow. Best Golf Club” at the World Golf Awards Government Technology Agency (GovTech) 2019. Sentosa island also took top honours for As we move further into our next phase of to explore and develop Internet-of-Things We also brought a taste of the popular Ningxia being the “Best Destination” at the Tripzilla growth, we would like to welcome our new solutions for Sentosa. Night Market to Singapore with the Asian Excellence Awards 2019, and “Best Attraction” CEO, Ms Thien Kwee Eng, as well as new Board Night Market: Taiwan Food Festival, while in the Travel Weekly Asia Reader’s Choice Members to the Sentosa family: Mr Adrian Together, these infrastructural and technological SDC’s popular Sentosa GrillFest continued to Awards 2019. One Faber Group also emerged Chua, Ms Angelene Chan, Mr Guna Chellappan, initiatives underline our commitment to serve up mouth-watering roasts as the sun as Highly Commended Runner-up for the Best Mr Kevin Kwok, Ms Mariam Jaafar, and continually creating great guest experiences, set over Siloso Beach. Influencer Relations Campaign for Singapore Mr Michael Syn. whether in the day or night. Cable Car’s 45th Anniversary at the PRCA On the other end of the island, guests SEA Awards 2020. At home, we retained the To all Sentosians, our deepest thanks to TURNING ON SENTOSA’S NIGHTTIME CHARM enjoyed a special edition of Island Lights at top spot in the Attractions sub-sector of the every one of you for contributing to another Sentosa Cove Village during the year-end Customer Satisfaction Index of Singapore successful year. While the future may seem Sentosa has often been seen as a daytime festivities. (CSISG) for the fourth consecutive year. uncertain amid these unprecedented times, leisure destination, with many guests loving I am confident that we will emerge stronger as our island charm and waterfront views. For Our guests’ great reception to these various day These accolades would not have been possible we chart our new phase of growth. instance, our golden beaches and limited-time and night experiences have been encouraging, without the collective efforts of everyone in events, such as Sentosa Sandsation: Star Wars and we will continue to enhance the appeal of Sentosa, SDC and our Island Partners working Edition at Siloso Beach and Pokémon Carnival Sentosa at night. together as One-Sentosa. at Sentosa Cove Village, have continued to be highly popular among guests looking for a With that, on behalf of the Board, Bob Tan Beng Hai day-out. management and staff, I would like to thank Chairman

7 Sentosa Annual Report FY 2019/2020

YEAR IN REVIEW

SIGNIFICANT MILESTONES 9

NEW & REFRESHED SIGNIFICANT EVENTS & SENTOSA OFFERINGS PROGRAMMES 22 25

SOCIAL & ENVIRONMENTAL SUSTAINABILITY INITIATIVES 31 Year in Review Sentosa Annual Report FY 2019/2020 SIGNIFICANT MILESTONES

THE FIGHT AGAINST FREE ISLAND ADMISSION; SUPPORTING THE WHOLE-OF- 02 03 COVID-19 STAY AND PLAY PROGRAMME GOVERNMENT FIGHT Together with the Government, SDC To support ongoing COVID-19 operations, also introduced a range of measures to SDC staff volunteered to be part of the The importance of emergency preparedness and transforming Sentosa for the future support businesses on the island in light -led Stay- took on critical significance in the last quarter of FY 2019/2020, when Singapore saw of the impact on leisure and tourism. Home-Notice (SHN) Command Centre, its first imported COVID-19 case in January 2020 and the subsequent elevation of the forming part of the team providing country’s Disease Outbreak Response System Condition (DORSCON) level to Orange To provide Singaporeans with more leisure guidance and support to hotels in on 7 February 2020. options and support for businesses on managing SHN guests, and working with the island, SDC waived island admission other Government agencies on ground fees from 14 March 2020. In collaboration arrangements. ENHANCING SAFETY MEASURES with Island Partners, SDC also rolled out 01 IN SENTOSA the Stay and Play Programme, featuring Selected hotels on the island, including To ensure the safety and wellbeing of all screening, among various other measures various promotions and deals that guests Village Hotel Sentosa and Shangri-La’s guests and stakeholders in Sentosa, SDC’s rolled out in FY 2019/2020. The launch of different profiles could enjoy across Rasa Sentosa Resort & Spa, also joined crisis management processes — refined of the SG Clean campaign in February Sentosa. Offerings included hotel and the fight as dedicated SHN facilities, through rigorous annual organisation- 2020 also marked the start of SDC’s attraction packages, free meals for kids allowing returnees to serve out their wide exercises – kicked in, with Sentosians close collaboration with Island Partners and complimentary Sentosa Fun Passes, mandatory SHN safely. acting immediately to implement a range to ensure that Sentosa’s various offerings each containing 10 tokens. of safe management measures, while are certified with the quality mark, in line keeping stakeholders engaged and with SDC’s commitment to uphold good informed of developments. sanitation and hygiene practices.

SDC had immediately put in place a SDC is committed to ensuring the safety range of precautionary measures such and well-being of everyone in Sentosa, as an increased cleaning frequency of and will continue to align with prevailing Sentosa’s common, high-touch areas and safe management measures set by the transportation network, safe distancing Government, or implement more stringent measures, as well as temperature measures where necessary.

9 Year in Review Sentosa Annual Report FY 2019/2020 SIGNIFICANT MILESTONES

CONTINUING SENTOSA’S that are authentic and environmentally • Waterfront, a zone marking the TRANSFORMATION sustainable will also be created — including transition from city to island rejuvenated beaches as well as expanded • Ridgeline, a zone with attractions nature and heritage trails. and activities centred around nature, Notwithstanding the pandemic, SDC remains committed to Sentosa’s transformation, history and outdoor adventure as part of exciting plans for Singapore’s Greater Southern Waterfront. The redeveloped islands will feature five • Beachfront, a cluster for beach goers distinct character zones – each delivering from youths to families. unique experiences – with the zones EXCITING POSSIBILITIES FOR progressively taking on a more leisurely Construction works for the Master 01 SENTOSA AND character as guests travel farther from the Plan’s first milestone project, Sentosa Sentosa and Pulau Brani are set to be To be rolled out in phases over the city into the islands: Sensoryscape, have begun. Located redeveloped into a game-changing leisure next two to three decades, the Master at the heart of Sentosa island, the new and tourism destination, as part of the Plan will leverage the islands’ ridge-to- • Vibrant Cluster, a festive and themed multi-sensory pedestrian thoroughfare landmark Sentosa-Brani Master Plan reef attributes to bring in world-class attraction zone with large scale — approximately the size of 5.5 football unveiled in September 2019. attractions as well as fresh and bold attractions fields — will link night-time offerings, while enhancing last- • Island Heart, a lifestyle and commercial in the north to Sentosa’s beaches in the mile transport connectivity to and within centre south through experiences inspired by the islands. New spaces and concepts Sentosa’s natural wonders, such as the island’s lush tropical landscape.

10 Year in Review Sentosa Annual Report FY 2019/2020 SIGNIFICANT MILESTONES

CONTINUING SENTOSA’S ACCOR GROUP AND ROYAL 03 TRANSFORMATION GROUP ANNOUNCE NEW RAFFLES SENTOSA RESORT & SPA On 25 June 2019, Accor Group, in RESORTS WORLD SENTOSA EMBARKS partnership with Royal Group, announced 02 ON MEGA EXPANSION PLAN the development of the new Raffles Sentosa As part of Sentosa’s transformation, Resorts concepts — Minion Park and Super Resort & Spa. Set in over 100,000 sqm of World Sentosa has embarked on a $4.5 Nintendo World. The award-winning S.E.A. sprawling tropical gardens overlooking billion expansion plan — RWS 2.0 — that will Aquarium will also be expanded and the , the upcoming augment the existing world-class integrated rebranded as the Singapore Oceanarium. development will be Singapore’s first villa- resort with next-generation attractions, In addition, guests can look forward to a only hotel and one of the most exclusive entertainment, and lifestyle offerings. new Waterfront Lifestyle Complex housing resorts in Asia. When completed, guests two new destination hotels, retail spaces can look forward to 62 luxurious villas, Announced in April 2019, the plan features and dining experiences. RWS will also each with its own private swimming pool. two new immersive environments at develop a new driverless transport system Universal Studios Singapore themed to enhance travel between the mainland around hugely popular entertainment and Sentosa.

11 Year in Review Sentosa Annual Report FY 2019/2020 SIGNIFICANT MILESTONES

SENTOSA’S APPEAL AS NIGHT DESTINATION GETS BOOST

Following its refreshed night strategy announced in March 2019, SDC welcomed a slew of novel after-dark and day-to-night leisure experiences. The exciting offerings range from new attractions and dining experiences, to enhanced annual signature events.

NEW ATTRACTIONS & DINING EXPERIENCES

MAGICAL SHORES AT SILOSO, SINGAPORE’S 01 FIRST BEACH LIGHT ART ATTRACTION SDC launched Singapore’s first multi- At Magical Shores, guests will be sensory, interactive beach light art transported to an ethereal island bathed attraction, Magical Shores at Siloso, on in lights, dreamy fog, and tranquil music 23 January 2020, with Mr Chee Hong every evening. Beachgoers can also Tat, Senior Minister of State for Trade interact with novel light art on the sands & Industry and Education gracing the inspired by diverse elements ranging from opening ceremony. water flow to marine creatures. Running in the evenings, the attraction features a flourish of multi-coloured projections at 15-minute intervals.

12 Year in Review Sentosa Annual Report FY 2019/2020 SIGNIFICANT MILESTONES

NEW ATTRACTIONS & DINING EXPERIENCES

TURN UP, TUNE OUT, LOUNGE ON AND 02 #GETBEACHY AT RUMOURS BEACH CLUB The only beach club in Singapore with three swimming pools, Rumours Beach Club brings in a whole new experience at Siloso Beach, perfect for all get-togethers.

Officially opened on 10 January 2020, the club also offers a variety of spaces such as the VIP Area, Cabana Area, Beachfront Area, Indoor Area, Outdoor Area and Alfresco Area for events ranging from private romantic dinners to full- fledged parties.

13 Year in Review Sentosa Annual Report FY 2019/2020 SIGNIFICANT MILESTONES

NEW ATTRACTIONS & A REFRESHED 04 DINING EXPERIENCES SAND BAR October 2019 marked the reopening of Siloso Beach’s new and improved Sand Bar. 1-V:U, ’S LATEST ROOF Offering panoramic views of the coastline, 03 TOP CONCEPT WITH A VIEW this elegant and cosy hideaway features Perched atop The Outpost Hotel, 1-V:U Reinvigorate the soul at its luxurious Day mouth-watering à la carte menus and Restaurant and Day Club — pronounced Club, where vibrant entertainment and thirst-quenching tipples, complemented as “one view” — reinvents Asia’s day club sleek dance sounds meet breath-taking by lively music. culture with its exciting day-to-night sea views, shimmering sunsets and daily entertainment line-up of international and firework displays. Continue the good Chill out at its casual, chic bean bag local DJs, weekly pool parties and creative vibes indoors at its luxe-casual restaurant loungers, spacious dining deck, while Asian flavours. helmed by Chef Ace Tan, featuring a taking peeks at its open-concept kitchen. communal progressive Asian cuisine Diners can also enjoy a range of premium inspired by the best of the land and beverages, served from a quaint cargo the sea. container bar.

14 Year in Review Sentosa Annual Report FY 2019/2020 SIGNIFICANT MILESTONES

NEW AND LEGACY FESTIVAL AUTHENTIC EATS FROM 03 04 RETURNING EVENTS MAKES MEMORABLE DEBUT TAIWAN’S FAMED NINGXIA IN SINGAPORE NIGHT MARKET The inaugural edition of Legacy Festival Sentosa played host to the first edition SKECHERS SUNDOWN FESTIVAL “RESET, REFRESH, RECHARGE” made its debut at Siloso Beach over 6 of the Asian Night Market: Taiwan Food 01 TURNS 10 IN SENTOSA 02 WITH AIA GLOW FESTIVAL 2019 and 7 December 2019, featuring some Festival, featuring Ningxia Night Market The popular Skechers Sundown Festival The inaugural AIA Glow Festival on 25 May of the biggest names in EDM including from 16 January to 9 February 2020. The returned for its 10th edition from 19 to 2019 saw more than 14,000 Glowgetters Zedd, Tiësto and Don Diablo. Under the event spanned Siloso Beach and Siloso 21 April 2019, bringing to Sentosa an taking part in a dawn-to-dusk event theme of “A New Dawn”, the festival Point, with over 30 stalls helmed by Ningxia exhilarating blend of music, arts, culture featuring yoga classes, festival food — combined music, digital art and immersive Night Market’s original chefs and vendors, and food. An event for anyone with healthier but still delicious — as well as a technology to give partygoers a one-of- who dished up famed staples such as a love for Asian music and its diverse 5km charity Fun Run along the Siloso and its-kind experience on the sandy shores of flaming beef cubes, fried chicken cutlets entertainment scene, festival goers were Palawan beaches. As night descended, Sentosa. and Taiwanese oyster omelettes. Guests thrilled by an all-Asian line up of more the event transformed into a psychedelic were also treated to ‘live’ performances than 50 artists, featuring headliners such musical feast featuring international chart by local acts. as iKON from South Korea, DJ Laidback toppers Lost Frequencies, Rudimental and Luke and Chinese hip-hop crew Higher Nina Nesbitt, as well as local favourites Brothers. The Sam Willows.

15 Year in Review Sentosa Annual Report FY 2019/2020 SIGNIFICANT MILESTONES

SIGNATURE EVENTS

ISLAND LIGHTS AT SENTOSA 01 COVE VILLAGE From 16 November to 31 December 2019, Sentosa Cove Village was transformed into a sea of lights with The State of Fun’s signature event, Island Lights.

With the theme, “Celebration”, the event kicked off with the unique ONE° 15 Christmas Boat Light Parade™ — where berthed vessels were decked out in colourful lights — and the Sentosa Cove Holiday Market.

Taking centre stage was a 135-metre-long space featuring light art curated by design studio Space Objekt.

Guests also enjoyed enchanting dinners at Quayside Isle alongside a dazzling display of 300 colour-changing neon snowflakes set to festive music, as well as movie screenings, among various offerings.

16 Year in Review Sentosa Annual Report FY 2019/2020 SIGNIFICANT MILESTONES

SIGNATURE EVENTS

SENTOSA GRILLFEST RETURNS PARTYING INTO THE NEW 02 BIGGER AND BETTER! 03 DECADE AT SILOSO BEACH PARTY Singapore’s only food street by the beach Siloso Beach Party, Singapore’s only returned to Siloso Beach from 19 July to beach countdown party, returned for its 12 August 2019 with 27 food and beverage 13th edition! (F&B) establishments — the longest and largest edition ever. With 12 hours of non-stop chart-toppers, partygoers rocked the night away as Spanning 1km, the mouth-watering treats international and regional DJs, including included exclusive menus, a three-metre- Mashd N Kutcher, Julian Jordan and DJ tall tepee BBQ, and the Siloso Saison Pale Jade Rasif spun electrifying tunes across Ale, exclusively brewed for Sentosa by two stages. The festivities also featured Brewerkz. 2019 DJ Spin Off winner, 808gong.

At night, guests basked in the glow of At the stroke of midnight, a fireworks lights dotting the beach while enjoying spectacle bade goodbye to the past performances of roaming entertainers decade and rung in the 2020s. and movies under the stars.

17 Year in Review Sentosa Annual Report FY 2019/2020 SIGNIFICANT MILESTONES

MAKE TIME FOR WHAT MATTERS IN SENTOSA

SDC launched the ‘Make Time’ campaign working adults and parents to make time in June 2019 to drive home the importance for what matters. of making time for oneself and loved ones, following its survey on Singapore A 30-metre-long swing at Palawan Beach residents’ attitudes towards leisure, which was also unveiled, inviting guests to spend found that many felt guilty for taking some quiet time relaxing on the beach, breaks. while customised itineraries and useful leisure tips were offered through online To anchor the Sentosa brand’s focus platforms, tapping on Sentosa’s position and direction for the coming years, the as a ‘getaway’ destination for short breaks. ‘Make Time’ campaign kicked off with a film depicting the various considerations The campaign was launched in conjunction and chores that could weigh down with a refresh of the Sentosa brand, which Singaporeans, and a roundtable with also saw a range of guest touchpoints mental health experts on taking breaks, such as Sentosa’s digital platforms and among various efforts to encourage transport network getting a new look.

GIVE THEM THE ULTIMATE TIME OUT. Make time for family time.

Shangri-La’s Rasa Sentosa sentosa.sg/maketime Resort & Spa

18 Year in Review Sentosa Annual Report FY 2019/2020 SIGNIFICANT MILESTONES

DEVELOPING NEW AND SINGAPORE’S FIRST PASSENGER 02 INNOVATIVE SOLUTIONS TRIALS FOR ON-DEMAND FOR GUESTS AUTONOMOUS SHUTTLES SDC, the Ministry of Transport and app or at kiosks along a 5.7km route, which ST Engineering conducted Singapore’s passed through Sentosa’s beaches as well Technology and innovation have been key enablers in SDC’s journey to create great first passenger trial for on-demand as Sentosa Golf Club. guest experiences over the years. As part of stepped-up efforts to bring guests autonomous shuttles. During the even more fun, SDC studied and implemented a range of solutions for guests in FY trial period between 26 August and Part of SDC’s efforts to study solutions 2019/2020. 15 November 2019, guests were able to that enhance the accessibility of Sentosa’s hail a ride from a fleet of four autonomous offerings, the trial saw some 11,500 members shuttles via the Ride Now Sentosa mobile of public try out this novel ride experience. SENTOSA X 01 ENTERPRISE SCHEME The Sentosa x Enterprise (SES) scheme sharing arrangement, while working on was rolled out on 16 April 2019 as part of projects that could enhance Sentosa’s SDC’s concerted effort to boost innovation vibrancy and attractiveness. among local enterprises, while enhancing Sentosa’s world-class leisure offerings The projects test-bedded over the past and guest experiences. year included the ScentOsa Augmented Reality (AR) Perfume Making Experience Focusing on areas such as connectivity, by Jet’aime Perfumery, No Fry Zone experience, sustainability and digital Pte Ltd’s Solar Powered Sunscreen technologies, the SES scheme creates Kiosk, Sixtree’s Scott AR opportunities to test-bed unique ideas and Mobile Application, SembWaste’s Waste prototypes, leveraging Sentosa island’s Management Sensors and Swipe WiFi geographical attributes and environment. Marketing Cards — ideas which could It also offers a win-win partnership model, give consumers and guests more unique where businesses benefit from a risk- leisure experiences.

19 Year in Review Sentosa Annual Report FY 2019/2020 SIGNIFICANT MILESTONES

DEVELOPING NEW AND ENHANCING THE WAYFINDING LAUNCH OF ELECTRONIC 05 06 INNOVATIVE SOLUTIONS EXPERIENCE CONSENT-TO-WORK (ECTW) FOR GUESTS SDC has also strengthened the way- With regular maintenance and operational finding experience in Sentosa through works taking place routinely across maps.sentosa.com.sg, a new, mobile- Sentosa, it is important to ensure that SUMMER, SENTOSA’S DIGITAL ENGAGING GUESTS friendly web navigation service such works are done safely and in line 03 CONCIERGE 04 ON WECHAT that helps guests with turn-by-turn with relevant requirements. As such, Launched in end-2019, Summer is Sentosa’s As part of efforts to engage guests from navigation without the need to download contractors have been required to submit artificial intelligence (AI) powered, self- overseas, SDC launched its presence on any application. In addition, SDC’s consent-to-work (CTW) applications service concierge for guests. Deployed as WeChat in November 2019. Guests from Augmented Reality (AR) technology before commencing work. a chat agent on sentosa.com.sg, Summer can now easily access information navigation system has been integrated is equipped with an array of information and details on what’s happening on into the MySentosa App, allowing guests Previously manually processed, SDC on Sentosa’s offerings, and has helped Sentosa, contextualised for the Chinese to overlay their mobile phones over the launched the eCTW system in September SDC enhance operational efficiency while market, through the programme’s features actual environment for a more realistic 2019, providing a one-stop platform for providing the same high level of support such as its personalisable smart itinerary and seamless way-finding experience. applications, communications and record for guests. planner and way-finder. keeping for works on the island, increasing efficiency while allowing quick retrieval of past records. The platform also provides an overview of all works in Sentosa, aiding in the management of construction and maintenance works around the island.

20 Year in Review Sentosa Annual Report FY 2019/2020 SIGNIFICANT MILESTONES

SENTOSA COMMEMORATES SINGAPORE BICENTENNIAL

The Singapore Bicentennial marked the 200th anniversary of Raffles’ arrival in Singapore. To pay homage to the nation’s rich history, SDC launched a wide array of exclusive offerings throughout 2019.

KAMPUNG SINGAPORE Located at Sentosa Nature Discovery in SINGAPORE STRAIT AND WAVES OF THE STRAITS collaboration with Conservation International TOUR To share Sentosa’s history in a fun and Singapore, the exhibition showcased the Beginning at Fort Siloso Skywalk with engaging way, SDC worked with local tropical of pre-Raffles Singapore, views of the Singapore Strait, this guided artist Yip Yew Chong to showcase a highlighting how closely intertwined the lives tour took participants on a journey timeline of Sentosa’s history through art, of villagers in Sentosa and Singapore were through the rich history of Singapore’s featuring noteworthy landmarks such as with nature. The exhibition also featured Southern Islands. Guests got to hear old Temasek’s fishing villages and Orang limited-time programmes: “Nature Is Speaking” stories of St. John’s Island, , Laut houses on the island. – an award-winning series of short films on as well as ’s unique cultural the importance of nature to man, as well as heritage. “Islanders: Our Treasure Trove” – an enthralling dialogue with those who lived and worked in Sentosa during the era of ‘Pulau Blakang Mati’. From Oct 2019 Feb - Dec Jun - Sep 2019 2019

From Apr Jun - Jul 2019 2019

MY MOUNT FABER— HERITAGE TOUR SENTOSA HERITAGE TOUR Bringing the distinct character of These tours share more about the history Sentosa’s colonial past to life, the round- of Sentosa and its surroundings by island bus tour introduced guests to guiding visitors through Mount Faber, as Sentosa’s heritage buildings, many of well as stunning, first-hand explorations which have been given a fresh lease of of Fort Siloso and Fort Serapong. life after being converted into hotels such as Capella Singapore, Amara Sanctuary Resort Sentosa and The Barracks Hotel. Year in Review Sentosa Annual Report FY 2019/2020 NEW & REFRESHED SENTOSA OFFERINGS

FAR EAST HOSPITALITY THE BARRACKS HOTEL 03 HOTELS OPEN DOORS SENTOSA A beautifully restored colonial building from 1904 now houses 40 rooms for With Far East Hospitality’s new hotels in Sentosa, guests now enjoy three more guests seeking timeless luxury and an distinct hotel experiences and another 839 keys in The State of Fun. ultra-exclusive experience.

Tastefully decorated with a mix of vintage VILLAGE HOTEL THE OUTPOST HOTEL and modern décor for a warm and timeless 01 SENTOSA 02 SENTOSA ambience, The Barracks Hotel Sentosa From its Lazy River and Children’s Play Catering to guests travelling without pampers guests with premium amenities Pools to its family rooms and curated children, The Outpost Hotel Sentosa offers and a highly personalised equerry service, family welcome kits, Village Hotel Sentosa a romantic getaway exclusively for adults. so guests can spend less time planning to offers a differentiated experience that In addition to its chic, modern interiors enjoy the moments that matter. puts children and the young at heart at and carefully curated amenities and the centre of any vacation. First opened in services, the hotel is also home to 1-V:U April 2019, it is an expansion of the Village Restaurant and Day Club—Sentosa’s first brand. and only rooftop lifestyle destination— featuring a luxurious Day Club and luxe- casual restaurant helmed by Chef Ace Tan.

22 Year in Review Sentosa Annual Report FY 2019/2020 NEW & REFRESHED SENTOSA OFFERINGS

CLIMB, SLIDE, LEAP AND ONE FABER GROUP BOUNCE AT HYDRODASH— UNVEILS POLAND’S BELLS SINGAPORE’S FIRST OF HAPPINESS FLOATING AQUA PARK

In celebration of 50 years of Polish- A reflection of the two nation’s maritime Singapore now has its first inflatable aqua Singapore diplomatic relations, One traditions, this new attraction at Faber playground — Hydrodash! Faber Group unveiled the newly- Peak Singapore was unveiled in the renamed Poland’s Bells of Happiness on presence of Mr Marek Gróbarczyk, Designed for guests aged five and above, 29 October 2019, showcasing a second Minister of Maritime Economy and Inland the new attraction features a thrilling commemorative bell of the Polish “Dar Navigation of the Republic of Poland, floating obstacle course, including stairs, Młodzieży” ship. The new bell marks the and Mr Khaw Boon Wan, Coordinating slides, slopes, bridges, and towers — all first anniversary of the vessel’s port of Minister for Infrastructure and Minister for made trickier when on water. call in Singapore in October 2018, and has Transport of Singapore. been symbolically united with the existing Opened in March 2020, Hydrodash is Faber Peak’s “Bell of Happiness” from the situated at Palawan Beach. majestic Polish ship “Dar Pormoza”.

23 Year in Review Sentosa Annual Report FY 2019/2020 NEW & REFRESHED SENTOSA OFFERINGS

MADAME TUSSAUDS ONE°15 MARINA SINGAPORE LAUNCHES NEW EPICENTRE NEW ULTIMATE FILM STAR OF REGIONAL BOATING EXPERIENCE

Madame Tussauds Singapore launched Designed with a host of special effects ONE°15 Marina Sentosa Cove is now the The CIQ facility, which was officially the Ultimate Film Star Experience on and technology for a truly interactive only private marina in Singapore to offer launched by Senior Parliamentary 4 April 2019. An exciting 2,500 sq ft attraction, it features well-loved Indian the convenience of an in-house Customs, Secretary for Home Affairs and National interactive experience, it immerses guests celebrities such as Kajal Aggarwal, Immigration, Quarantine (CIQ) facility, Development Sun Xueling on 2 August in the glamorous world of the Indian Karan Johar, Varun Dhawan, and Shahid strengthening Sentosa’s position as a hub 2019, will facilitate travel between ONE°15 film industry, replicating a star’s journey Kapoor, while taking guests through a for boating activity. Marina Sentosa Cove and other marinas through a film set. journey featuring interactive holograms, around the region. augmented reality, audio visual effects and real-time camera captures.

24 Year in Review Sentosa Annual Report FY 2019/2020 SIGNIFICANT EVENTS & PROGRAMMES

SENTOSA HOSTS REGION’S FAMILY-FRIENDLY FIRST POKÉMON GO FUN AT POKÉMON SAFARI ZONE CARNIVAL

Over 95,000 fans from around the world The event also featured the world’s first Pokémon from the “Alola” region also descended on Sentosa from 18 to 22 six-metre-tall Lapras inflatable; Pokémon visited Sentosa Cove Village between 15 April 2019 for Southeast Asia’s first-ever photo points spanning from Sentosa and 30 June 2019—the first time in Asia Pokémon GO Safari Zone. Boardwalk to Tanjong Beach; themed where fans were able to see all 403 of Players Lounges for the three teams— them in one Pokémon Carnival! The free event saw Pokémon GO “Trainers” Mystic, Valor, and Instinct; and free covering a combined total of 441,000km meet-and-greet sessions with Pikachu at The extravaganza saw a range of exclusive on foot and catching 14.1 million Pokémon, Sentosa’s beaches. offerings, including the Pokémon including a range of rare “pocket monsters” Adventure which gave guests the chance such as Unown, Tropius and Shiny Shuckle, to win a free Pokémon plushie, the through the Pokémon GO app. popular Pikachu Parade, and screenings of Pokémon movies under the stars, among various experiences.

25 Year in Review Sentosa Annual Report FY 2019/2020 SIGNIFICANT EVENTS & PROGRAMMES

SENTOSA SANDSATION SMBC SINGAPORE OPEN STRIKES BACK 2020

Sentosa Sandsation: Star Wars Edition Sentosa’s Serapong course played host to kicked off a three-year collaboration the SMBC Singapore Open from 16 to 19 between SDC and The Walt Disney January 2020. The tournament was one of Company Southeast Asia. the most competitive in its history with all three 2016 Rio Olympic medallists – Justin From 31 August to 15 September 2019, Rose, Henrik Stenson and Matt Kuchar Southeast Asia’s largest sand sculpting – in attendance. The Olympians did not festival leveraged on Sentosa’s golden disappoint, with Matt Kuchar fending off Siloso Beach to give guests a plethora of the charge from Justin Rose to capture novel experiences, including Star Wars- the 2020 trophy. themed sculptures, sculpting workshops, ‘live’ demonstrations, and Sentosa’s International Sand Sculpting Competition.

To celebrate the school holidays, all Singapore residents also enjoyed free entry into Sentosa in conjunction with the event.

26 Year in Review Sentosa Annual Report FY 2019/2020 SIGNIFICANT EVENTS & PROGRAMMES

VALUE-FOR-MONEY DELOITTE ALL HANDS GETAWAYS FOR NTUC MEETING: A SEAMLESS UNION MEMBERS MICE EXPERIENCE

As part of a three-year Partnership It also offers other privileges like Deloitte’s FY2020 edition of their All The event was a rousing success, bagging Agreement inked on 1 July 2019, National complimentary tickets to Sentosa’s award- Hands Meeting took place in November the SACEOS Inspiring Events award and Trades Union Congress (NTUC) members winning multisensory night show, Wings 2019 with a record number of 1,700 reinforcing Sentosa’s value proposition as can enter Sentosa for free all-day during of Time; discounts to attractions and on- participants. Held over three days and a choice venue for novel MICE experiences. weekdays and up to noon on weekends. island cable car rides; and exclusive deals two nights, the main event unfolded on during Sentosa’s signature events. the lively Siloso Beach, culminating in a Grounded in SDC’s belief in the importance street festival and after-party featuring of making time for loved ones, the The Agreement was signed at NTUC’s local bands and DJs. strategic partnership aims to promote a Family Day at Sentosa, organised by the balanced lifestyle among NTUC members United Workers of Electronics & Electrical Working with Deloitte, SDC organised with quality family and personal time. Industries for some 2,500 union members the event in four months, leveraging on and their families. strong relationships with Island Partners to provide an all-inclusive Sentosa programme — seamless and engaging guest experiences across all touchpoints, from accommodation to dining and transportation.

27 Year in Review Sentosa Annual Report FY 2019/2020 SIGNIFICANT EVENTS & PROGRAMMES

ISLAND PARTNERS TANJONG PARADISCO— ONE°15’S ANNUAL MARINA- 02 03 MARK ANNIVERSARIES A 10-YEAR CELEBRATION CLEAN UP AND ECO-DAY IN SENTOSA Tanjong Beach Club celebrated a decade CARNIVAL in Sentosa with 4,000 guests at Tanjong ONE°15 Marina celebrated its 12th Paradisco from 10 to 11 August 2019. The anniversary on 8 September 2019 with 45 YEARS OF THE SINGAPORE first day was a family-friendly one with its annual Marina Clean-up and Eco Day 01 CABLE CAR: SATAY NIGHT LIVE yoga by the beach, a Bottomless Brunch Carnival, reaffirming its commitment to AND ‘MAO’ FABER DURIAN NIGHT with fresh seafood, charcuterie and environmental conservation. Gastronomical events with a local twist cheese, a festival marketplace with Craft took centre stage as One Faber Group Workshops, and an All-Day Tiki Party with Over 100 volunteers, including divers, marked the 45th anniversary of the a line-up of local DJs. Day two featured reeled in some 68kg of metal and plastic Singapore Cable Car. international acts, headlined by Bondax waste. Divers from the National University and Grammy award-winning RAC. of Singapore’s Tropical Marine Science Satay Night Live debuted on 8 June 2019, Institute also planted corals, building transforming Faber Deck into a throw- marine biodiversity in the waters of the back era with familiar aromas of charcoal- marina. grilled satay and a line-up of old-school entertainment and activities. The carnival featured game booths, eco- friendly and sustainable product vendors, Continuing the celebrations was ‘Mao’ Impossible™ menus, upcycling workshops, Faber Durian Night, a Mao Shan Wang and a 10-metre obstacle course in the pool durian experience held on 10 August 2019 for the little ones! over the long National Day weekend.

28 Year in Review Sentosa Annual Report FY 2019/2020 SIGNIFICANT EVENTS & PROGRAMMES

WINING AND DINING RWS AT RESORTS WORLD 02 STREET EATS SENTOSA RWS Street Eats returned for the third time in May 2019, showcasing new eats and lip-smacking authentic hidden gems THE GREAT WINE AND DINE from the region. More than 20 signature 01 FESTIVAL; INAUGURAL WINE dishes from street stalls across Asia were PINNACLE AWARDS featured in this food extravaganza. A landmark three-day event, the inaugural Wine Pinnacle Awards 2019 organised by RWS featured the world’s first nomination-based wine awards, with the rigorous voting process culminating in a prestigious black-tie gala dinner where deserving wines, outstanding winemakers and personalities in 27 award categories were honoured for their contributions to winemaking.

Held in tandem was The GREAT Wine & Dine Festival which also featured saké breweries from . Wine lovers and collectors had the opportunity to taste over 400 labels of wine and saké, paired with food and desserts specially curated from RWS’ celebrity chef restaurants.

29 Year in Review Sentosa Annual Report FY 2019/2020 SIGNIFICANT EVENTS & PROGRAMMES

WINING AND DINING ART AT 04 AT RESORTS WORLD CURATE SENTOSA Organised quarterly since 2016, RWS’ successful Art at CURATE dining series continued with Series 14 through 16 in 2019, RWS welcoming guest chefs from Michelin- 03 SUMMER MATSURI starred restaurants outside Singapore in a In June 2019, RWS brought a touch of year-round showcase of French-Japanese Japan to the shores of Singapore with cuisine, including: its inaugural RWS Summer Matsuri. The four-day festival captivated guests with • Chef Ryuta Iizuka of two Michelin- an authentic line-up of food, snacks starred Restaurant Ryuzu in Roppongi and cultural performances specially Tokyo, Japan brought over from different regions and • Chef Daisuke Mori of Michelin-starred prefectures in Japan. Takumi by Daisuke Mori in Hong Kong • Shinya Otsuchihashi from cutting edge one Michelin-starred CRAFTALE, one of Japan’s youngest culinary stars

30 Year in Review Sentosa Annual Report FY 2019/2020 SOCIAL & ENVIRONMENTAL SUSTAINABILITY INITIATIVES

MAKING A PROMOTING BIODIVERSITY BALD STATEMENT AND CONSERVATION IN FOR HOPE SENTOSA

Sentosians once again made a ‘bald’ In line with SDC’s commitment to statement for Hair for Hope 2019, raising a environmental sustainability, SDC total of S$8,493 for the Children’s Cancer partnered Conservation International (CI) Foundation (CCF). Hair for Hope raises to conduct biodiversity surveys in Sentosa funds for and awareness of childhood with the participation of 19 SDC staff cancer, with participants shaving their and 102 students. Participants helped heads bald in a strong show of support for identify and count birds and butterflies patients and their families. using field methods, enabling them to learn about fieldwork’s contribution to This marks the sixth year that SDC has Sentosa’s nature conservation efforts, and been a satellite partner of CCF. providing potentially useful data for future environmental planning.

31 Year in Review Sentosa Annual Report FY 2019/2020 SOCIAL & ENVIRONMENTAL SUSTAINABILITY INITIATIVES

ENDANGERED HAWKSBILL SGC’S GAME ON AGAINST TURTLE EGGS HATCH CLIMATE CHANGE AGAIN AT TANJONG BEACH In January 2020, Asian Tour players that considers the impacts, both positive joined Sentosa Golf Club for a spot of and negative, of the changing climate, On 3 September 2019, more than 100 beekeeping as the club unveiled a new resource constraints and regulation on hawksbill turtle eggs hatched again in sustainability campaign, GAME ON, at course condition and playability. Sentosa, marking the fifth hatching since the SMBC Singapore Open, designed 1996 and the third in just two years. to unite the global golf community in As part of its environmental campaign, SGC addressing the growing concerns of has implemented various sustainability As part of SDC’s commitment to conserving climate change. It aims to help golf clubs initiatives, such as banning single-use island wildlife, measures were put in place around the world to better prepare for plastic water bottles on the golf course, to protect the eggs from predators and climate change by introducing modern converting all golf carts to use rechargeable potential disturbances when they were sustainability practices to reduce their lithium batteries, and introducing colonies discovered in July 2019. SDC also worked own environmental footprint. of stingless bees on the course to boost with the to conduct the world’s declining bee population. regular checks to ensure that the nest was The campaign is closely aligned with safe until the hatchlings emerged. The R&A’s 2030 Golf Course Initiative

32 Year in Review Sentosa Annual Report FY 2019/2020 SOCIAL & ENVIRONMENTAL SUSTAINABILITY INITIATIVES

RWS RECEIVES TOP ANYONE CAN FLY AT SINGAPORE PACKAGING IFLY SINGAPORE AWARD

In celebration of its eighth anniversary, As part of its community engagement Resorts World Sentosa (RWS) has iFly Singapore partnered AWWA School efforts, iFly Singapore also invited received the Top Achievement Award at in May 2019 to create a new Guinness RSVP Singapore The Organisation of the Singapore Packaging Awards for the World Record. A team of 80 performed Senior Volunteers for a day of flying in second consecutive year for its efforts 300 continuous tandem skydives within July 2019. The participants thoroughly to reduce single-use plastics. Starting four hours, breaking the world record enjoyed themselves, showing spunk and with the elimination of all plastic straws and raising some $50,000 for the second will that defied age. two years ago, RWS has since continued AWWA school. Among the participants to phase out single-use plastic bottles, was Speaker of Parliament Tan Chuan- while implementing alternatives such Jin, who clocked in the 300th flight. as refillable glass carafes and water dispensers.

33 Sentosa Annual Report FY 2019/2020

ORGANISATIONAL EXCELLENCE

AWARD-WINNING OFFERINGS 35

ENVIRONMENTAL GUEST SATISFACTION AWARDS AWARDS 36 37

MARKETING & PR AWARDS 39 Organisational Excellence Sentosa Annual Report FY 2019/2020 AWARD-WINNING OFFERINGS

AWARD-WINNING TRAVEL EXCELLENCE SENTOSA GOLF CLUB ACCOLADES FOR SENTOSA

Sentosa Golf Club (SGC) was crowned In other accolades, The Serapong jumped For the third year running, Sentosa has excellence in the travel industry. Resorts World’s Best Golf Club at the World Golf 20 places to #59 in one of golf’s most been recognised as Best Singapore World Sentosa also went home with two Awards in October 2019, in recognition for prestigious rankings lists, Golf Digest’s Destination at the TripZilla Excellence awards: Best Integrated Resort — Asia strengthening Singapore’s position as a World’s 100 Greatest Golf Courses. Both Awards – a testament to Sentosa’s service Pacific, and Best Theme Park for Universal hub for international tourism, showcasing The Serapong and The Tanjong have also excellence, outstanding business practices Studios Singapore. the city’s worldwide appeal, and playing been ranked #1 and #2 respectively in Golf and innovative travel experiences. a vital role in growing the game. This Digest’s biennial rankings for Singapore’s accolade was made even sweeter, as the Best Golf Courses. These Island Partners also received iconic The Serapong course was also Tripzilla accolades for giving guests great named Singapore’s Best Golf Course for experiences: the second year running. • AJ Hackett Sentosa: Best Attraction for Adrenaline Junkies (Singapore) • Universal Studios Singapore: Best Theme Attraction (Singapore) • TrickEye Museum: Best Family Attraction (Singapore) • W Hotel Singapore Sentosa Cove: Best for Staycation (Singapore) • Village Hotel Sentosa: Best for Families (Singapore)

Meanwhile, Sentosa once again clinched the title of Best Attraction at the Travel Weekly Asia Readers’ Choice Awards 2019, which recognises diversity and

35 Organisational Excellence Sentosa Annual Report FY 2019/2020 ENVIRONMENTAL GUEST SATISFACTION AWARDS AWARDS

SENTOSA GOLF OUTSTANDING CLUB CLINCHES THE ACHIEVEMENTS AT GLOBAL ENVIRONMENT NATIONAL DAY AWARDS STEWARDSHIP AWARD 2019

Sentosa Golf Club picked up the ‘Global concepts and sustainability in the golf Three SDC staff have been recognised in in recognition of their commendable Environmental Stewardship’ Award by industry. Mr Andrew Johnston, General the 2019 National Day Awards for their performance and conduct, as well as Golf Inc —the world’s only magazine Manager and Director of Agronomy merit and service to Singapore. significant efficiency, competence and for golf course developers, owners of the club received the award while devotion to duty, while the Efficiency Medal and management company executives attending the inaugural Golf Saudi The Commendation Medal was awarded was awarded to Veronica Lee, Assistant — for leading the way in promoting Summit in February 2020 as one of its to Alvin Chia, Deputy Director, Asset Administration Manager, Human Resource environmental stewardship, conservation headline speakers. Management, and Chiong Gee Khoon, & Administration, for her exceptional work Deputy Director, Planning & Architecture, ethic and dedication to duty.

36 Organisational Excellence Sentosa Annual Report FY 2019/2020 GUEST SATISFACTION AWARDS

SENTOSA TOPS CUSTOMER OUR SHINING STARS AT SATISFACTION RANKINGS THE CEO FOR FOURTH YEAR 2019

For the fourth consecutive year, Sentosa of 0.9 points from the previous year. The A total of six Sentosians and five teams Sentosians who deliver excellent service clinched first place in the attractions award recognises the strong commitment received the Service Star and Safety & and ensure peace of mind for guests, as sub-sector of the Customer Satisfaction and service focus of all Sentosians, with Security Awards at the eighth Sentosa One Sentosa. Index of Singapore (CSISG) 2019, with an everyone working together to provide CEO Star Awards for their outstanding outstanding score of 76.5 — an increase first-class service to delight guests. contributions towards a safe and secure environment. This ceremony is held annually to celebrate and recognise

37 Organisational Excellence Sentosa Annual Report FY 2019/2020 GUEST SATISFACTION AWARDS

A UNITED SUCCESS AT CELEBRATING OUR GEMS EXSA 2019 OF SERVICE

Sentosa has received a total of 32 awards who are committed to delivering quality For delivering consistent exemplary Mohamed Farham Mohamed Noh was (4 Star, 13 Gold, and 15 Silver) across service. Sentosians from Island Partners service to internal and external guests, conferred the GEMS Award, while business units and corporate offices at — Sentosa 4D AdventureLand, Mega four Sentosians were recognised at the Elangovamani S/O Sockalingam, the ASA Excellent Service Awards (EXSA) Adventure Singapore, One Faber Group, Ministry of Trade and Industry Go-the- Subahshini A/P Kanapa and Zuraidah ceremony, held on 3 December 2019. Resorts World Sentosa, and Skyline Luge Extra Mile for Service (GEMS) Award Zulkifli received Commendation Awards. EXSA, presented by Enterprise Singapore Sentosa—were also recognised for their ceremony, held at the Firefly Symposium and the Association of Singapore excellent service at the awards. on 22 May 2019. Attractions (ASA), recognises individuals

38 Organisational Excellence Sentosa Annual Report FY 2019/2020 GUEST SATISFACTION MARKETING AWARDS & PR AWARDS

SDC ACHIEVES LOO (LET’S SDC CLINCHES OBSERVE OURSELVES) ACCOLADES FOR AWARD 2019 MARKETING AND PR CAMPAIGNS

SDC was the only public sector organisation to be awarded the LOO Award 2019 was an exciting year for SDC’s increased Sentosa’s share-of-voice across on 19 November 2019, which recognises publicity efforts, with wins at two digital metrics such as impression shares organisations and individuals who have prestigious industry awards. and clickthrough rates. contributed to a world-recognised standard of restroom cleanliness. It was In the Creative Circle Awards, SDC took As icing on the cake, SDC were also presented by Dr Amy Khor, Senior Minister Bronze in the category, Film & Branded finalists in two public relations industry of State for the Environment and Water Content—Film (Online), and was a finalist awards: Resources and Health. in the PR—Launch/Re-launch category for the “Make Time” brand campaign. • PRCA Awards 2020: Consumer Award category for “Make Time”, and Over at the Singapore Media Awards, • Marketing Interactive’s PR Awards: SDC took home the Best Use of Digital Best PR Campaign: Government/Public accolade for Pokémon GO: Safari Zone Services or Non-Profit for the unveiling and Best Use of Search for Spreading of the Sentosa-Brani Master Plan; and the Island Sunshine, a search engine Best Insights-Driven PR for the media marketing campaign that successfully launch of “Make Time”.

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