Serving today’s Digital Home

Nokia Fixed Networks Michael Quade

1 © 2020 Network insights in the time of COVID-19 and beyond

Keeping the world connected

With the COVID-19 pandemic, we are facing an unprecedented situation on a global level.

Our broadband connectivity has become our lifeline. Trend #1 The world is going 5G, but 5G is going fixed

3G 4G 5G

100Mbps 1Gbps Trend #2 10 Gbps Gigabit broadband Gbps is a reality 10+ 5G and Fiber Connect more people sooner with a mix of technologies

FTTH FWA FTTx/HFC • Future-proof capacity • Large coverage • Fiber-based upgrade of • Lowest cost per bit • Fast time-to-market existing xDSL or cable • Fiber infrastructure, not just • Complement fiber (where • Fast TTM, low cost residential broadband FTTH case doesn’t work) • Complement fiber Fixed Wireless Access

Endless use cases Rural Compete coverage out-of-territory Basic broadband where fiber economics don’t add up Complement Quickly build footprint and fiber access grab share in adjacent areas Use 5G FWA where the fiber cost or TTM is prohibitive

Fast time-to-market Mobile CSP for fiber services Instant coverage with 5G (mmWave); build fiber later Compete Converged CSP with FTTH Deliver a fiber-grade service Grab broadband with 5G (mmWave) Broadband Anyhaul market share Fast TTM, low start-up cost, instant gratification Beyond the Network Fabric, the next frontier is the Home Fabric More Generic comments

Entry NETWORK FABRIC Point HOME FABRIC

4G/5G intensive Copper / Cable / Fiber

WiFi Mesh

Technology Differentiation User Experience Wi-Fi remains key in a 5G world

50%+ of mobile traffic is Wi-Fi Billions of devices rely on Wi-Fi

100%

80%

60%

40%

20%

0% 2G 3G 4G 5G Offload Traffic Mobile Traffic Wi-Fi 6 Adoption Trends

Wi-Fi 6 mobile handsets Wi-Fi 6 (802.11ax) adoption curve

11% of new devices have Wi-Fi 6

In 2022, over 56% of new devices will have Wi-Fi 6 S10/E iPhone 11/Pro/Max

Huawei P40 Pro iPhone SE LG V60 ThinQ Edge Plus OnePlus 8 and 8 Pro Note 10 Typical problem distribution in the home and access network

Headend

Core Network

Access Network Home Network

50% 20-30% 5-10% 10-15% of all problems of all problems of all problems of all problems

70 - 80% of all problems Poor home Wi-Fi Performance is costly

Neighboring interference Dead spots limit coverage Complicated network and impacts performance device on-boarding

30-50% $20-$30 10% of helpdesk calls Average cost of a of calls result are Wi-Fi related Wi-Fi related call in truck-roll Key pillars of a Digital Home offering

Deploy an intelligent Enable operators to home network that Turn problems into take a holistic understands the premium upsell approach to tackling people, devices, and opportunities end user pain points applications it serves Key WiFi necessities in 2020

Bell Labs Low Real-time Latency Wi-Fi 6 Wi-Fi Mesh Optimization technology

Ensuring the same Advanced Wi-Fi Local & cloud- Low latency even user experience as optimization with based optimization on congested Wi-Fi 5G, but in-home Wi-Fi EasyMesh™ at home and links with Bell Labs certification network level PI2 and L4S technology

How can Operators improve Customer Experience?

Leverage home analytics and self-serve customer care to optimize the environment most people are now in 24/7 Touchless Installs

Safety is the driving factor FiOS in a Box • Install FiOS service without entering the home. • Virtual guided install through customized

No compromise to performance and speed

https://www.verizon.com/about/news/safety-satisfaction-success Touchless Install and Maintenance with Nokia Easy Start

Value proposition • Quick and Secure automated device installation and service activation, reducing human touch points for new activations and replacements

Result • NO travel to end user premises • Reduce cost and improve quality of ONT installation and activation

Nokia Expert Advantage • Innovative solution based on standardized blueprint • Pre-integrated solution with Nokia Brownfield – Use Case Greenfield – Use Case products • Professional services for operator Customer Self-Install/ Field Tech Install Replacements Greenfield Deployment specific implementation Proactive management of the home and access network Use cases • Proactive diagnosis of home and access impairments and problem resolution through recommendations Customer Insights • Improve remote visibility before field Fixed Network Insights dispatch Home Access CI for Fixed

Capabilities ACS NA-F/C DPI IT sources • Network Analyzer Fiber/Copper Home xDSL Access • Fixed Network Analytics Wi-Fi Cable • Customer Insights for Fixed Eth Sys FWA PLC VoIP Fiber Benefits • Churn prediction & Customer retention • Improved customer & service Customer Insights for Fixed and Fixed Network Analytics diagnostics provide visibility across home and access networks with real- • Increased customer satisfaction time holistic view for customer support and network operations. Touchless Installs – How can WiFi 6E help?

Reduce installation cost & improve flexibility • Split/isolate the outdoor professional install from an indoor self-install • Cost of dispatching a separate indoor installer • Logistics of making appointment • Reluctance of house owners to penetrate wall with cable • Avoid indoor wiring

Gigabit/s reliable connectivity Operator installed outdoor Network Termination Unit (fiber, copper, FWA), connecting to the indoor network through Wi-Fi 6E A Complete Nokia Access Solution

Fiber/Copper Access

Fixed Wireless Access Fixed Networks Insights

Real-time and Cloud Mesh Wi-Fi Professional services

Resources

1. https://www.nokia.com/covid-19/ 2. Shelley Schlueter: https://www.nokia.com/blog/3-ways-to-improve-customer-experience-in- extraordinary-times/ 3. https://www.cnet.com/news/these-are-the-phones-laptops-and-gadgets-that-support-wi-fi-6/ 4. https://www.nokia.com/blog/redoing-the-math-the-impact-of-covid-19-on-broadband-networks/