DECEMBER 4, 2015 ADVERTISING SUPPLEMENT TO PACIFIC NEWS 25

SPONSORED BY 26 ADVERTISING SUPPLEMENT TO PACIFIC BUSINESS NEWS PACIFIC BUSINESS NEWS

PANELIST PANELIST Entrepreneur Richard Zheng is the Mr. DeVita leads the sales and President of Servpac Inc, the largest marketing strategy for the firm. independent local telecom provider He has an extensive background in . After being educated in in management, direct and China and receiving extensive indirect sales, and development telecom training and experience in for datacenter technology. Canada, Richard moved to Hawaii Mr. DeVita has presented at many in 2001. new technologies and applications Three years later, he founded top tier conferences, with sessions Servpac, one of the first companies including “Cloud and Mobility” to compete with Hawaii’s telecom at 7×24 Exchange; “Patriot Act RICHARD ZHENG ROBERT DEVITA establishment. Since that time, his & NSA: Protecting Your Data” at President, Servpac Inc. Chief Sales Oficer company has grown from a two- HostingCon; and “Connectivity person start-up to a multi-million- Challenges & Opportunities in dollar enterprise deploying over ten thousand phones, powering a 2014, including Adoption of the Open IX Model in the U.S.”; at CRE’s private Internet network in hundreds of ofice buildings, and delivering Texas Data Center Summit & Peer 2.0 Conference. He has been a secure, local Cloud Computing services from the most advanced facility panelist at many IMN events as well. of its kind in the State. Mr. DeVita served as the President of the Dallas-Fort Worth AFCOM While other local telecom providers have filed for bankruptcy or been Chapter and currently serves on the Board of Directors for the Metroplex absorbed by others, Richard’s relentless innovation has enabled Technology Business Council. Servpac to thrive by lowering costs and increasing eficiency for over a thousand small and medium-sized including Zippys, City Mill, and Roberts Hawaii.

MODERATOR Peter Kay is commonly recognized as the voice behind Your Computer Minute on the radio. He is the President of CyberCom, Inc., a high-tech management consulting firm founded in 1994 that provides fractional Chief Technology Oficer services.

His personal mission is to lead Hawaii’s Premier Datacenter Facility

technology-leveraged transformation AlohaNAP delivers unparalleled connectivity, in corporations, governments, room for 200 high density cabinets, and PETER KAY customizable expansion opportunities. and non-profits and has done so President, CyberCom, Inc. in Hawaii by founding 6 diferent Located two miles inland and 130 feet above sea level, AlohaNAP is the safest datacenter tech-related companies since in Hawaii for your critical IT infrastructure. 1984. Peter’s firm, CyberCom, built the first commercial Web site in Hawaii as well as the initial site for most of the local blue-chip firms. 24/7 onsite staf implements the latest security

Peter was named Entrepreneur of Year by Ernst & Young and has won numerous awards in Pacific Business News. He has appeared on the cover of Midweek and twice on Hawaii Business Magazine. Peter’s unique understanding of how business, technology, and human nature overlap brings a unique perspective that takes on today’s challenges.

Connectivity to major fber & satellite providers Tsunami Risk Map

For more information or to schedule a tour, visit alohanap.com or email [email protected]. DECEMBER 4, 2015 ADVERTISING SUPPLEMENT TO PACIFIC BUSINESS NEWS 27

PACIFIC BUSINESS NEWS TABLE OF EXPERTS

DATA CENTERS Contributing Writer - James Charisma

These days, everyone’s talking about data. But when it comes to accessing and protecting your company’s critical information, do you host your own server, collocate by keeping your server at a secure facility, or operate entirely on a cloud platform? And what’s the diference?

As part of an ongoing Table of Experts discussion series, Pacific Business News brought together two local experts in the digital fields to explore the topic of data centers.

Richard Zheng, President of Servpac, and Robert DeVita, Chief Sales Oficer of AlohaNAP, came together on November 24 to discuss the pros and cons of collocation and the cloud, the importance of minimizing digital latency, and Oahu’s future in the trans-Pacific exchange of information.

The discussion was moderated by Peter Kay, of CyberCom

KAY How do you both define your KAY Other than the big companies, digital cloud, where data is maintained KAY Robert, I want to circle back about companies? What does AlohaNAP do? who else has done that? elsewhere. So when is it correct to keep virtualization. What is it? a server in your ofice, when is it right DEVITA AlohaNAP is a carrier neutral data ZHENG When I talk to people and say to collocate, and when’s it right to go DEVITA Traditionally, customers would center located in Kapolei. Our facility has we provide internet to customers, lots to the cloud? run one application on one server and some strong points that we bring to the of people’s first impression in Hawaii is, they’d have a multitude of diferent servers, market; we’re two-and-a-half miles inland who do you resell? Do you resell Hawaiian DEVITA It’s definitely an individual each with a diferent application. Not really and 130 feet above sea level. But more Telcom, do you resell Oceanic? When decision for each company. We see more being able to utilize the full compute importantly, it’s our infrastructure itself: actually, we’ve built our own network. and more small and medium-sized power or storage space that’s on that one we have poured concrete walls and are When I say we’re the largest independent businesses moving to the cloud, especially server because it was only dedicated to the only purpose-built data center on telephone company, it’s based on a few for folks who don’t have that robust IT one application. Virtualization allows you the island. The critical systems in back factors. We have 19 Hawaiian Telcom staf in-house. With larger enterprise to run multiple applications on the same allow us to provide 100% uptime for our central ofices collocated; we’ve put customers, we’re also seeing a lot more physical infrastructure, so you’re able to customers, whether that’s from a cooling equipment in Hawaiian Telcom central virtualization on their own, so when they’re reduce the amount of servers you have perspective or a power perspective. ofices and then service adjacent doing that upgrade from their standard by fully utilizing the compute and storage What we try to give people on the island businesses. We have 19 which cover one-use server and they’re starting to on one machine. is choice: the ability to come into our about 80 to 90 percent of the businesses virtualize their environment and making facility to choose your network provider, in Hawaii. a large capital expenditure at that time, KAY So back in the old days, you had choose your cloud provider, if you want that’s when we think they should look to run only one application per server to put your information on a terrestrial KAY When you say 19, you mean you have at collocation. You’re going to make this because it would conflict. But today, network, or if you want to hook up to 19 locations of Hawaiian Telcom with big investment and you don’t really the way we kind of address that now is the 40 satellites that we can reach with collocated network nodes, which gives want to be relying upon an infrastructure by creating three or four virtual servers our orbiters on the campus. We have you very close proximity to where those that isn’t built with 100% uptop, because inside a physical server. And each of a robust mission critical infrastructure customers may be. Why is that important? it doesn’t do you any good to be in a those virtual servers runs one application for enterprises on the island to pass virtualized environment if you can’t still, but now it doesn’t need all these their information. ZHENG Because Internet is all based on access it. Which is why we see a lot separate pieces of hardware, is that right? location. The closer you get to the of the larger enterprises creating their KAY You mention being two miles inland customer, the better service you can own private cloud and moving that into DEVITA You got it. It separates the and 130 feet above sea level; why is get to the customer. collocation facilities. application layer from the physical layer, that important? when before those were together. KAY So if I’m a customer and my network KAY So there’s the collocation side of the DEVITA From more than fifteen years of nodes are nearby, then the closer it is, decision matrix. So that’s the collocation KAY Roger. So if we were to kind of experience, I can say that customers look the better throughput I’m gonna get; justification, what’s the cloud justification? summarize this really quickly to give people to reduce their risk when going into a data better performance, better response an understanding of the diference between center. When we talk to customers, one of time, screensharing, remote access, ZHENG As technology becomes more keeping servers in your ofice, collocating, the first thing that intrigues them is where and things like that? complicated and very specialized, your or going to cloud, could we say that if our facility is located. No one wants to typical IT guy will need to worry about you’re going to keep it in your ofice, you’re be able to hit a three wood into the water ZHENG Exactly. These ofices are around setting up a server, setting up security, going to need to have environmental from the top of their data center. the state. Some are in south shore Oahu, making sure that the AC and power is good, expertise, power, electricity, and physical with a couple on the windward side and and so on; there’s a lot of things to worry hardware; if if you collocate, you let go of KAY So if we get hit with a hurricane also the major neighbor island cities. A about. In the meantime, most businesses the physical requirements expertise, but or tsunami and the low-lying areas are couple of years ago, we started deploying are not focused on IT. If it’s an insurance you still have to have system administration covered in water, you guys don’t have fiber optics in the business-concentrated company, they’re focused on selling expertise. You still have to know your much of a concern about that because areas, such as downtown, around insurance; if they’re in retail, they’re selling operating system, updates, and security you’re 130 feet above sea level? Kapiolani, and Waikiki. stuf, so the big advantage of using the at the collocation level. If you go to the cloud is that people don’t have to worry cloud, you just have to have end user DEVITA Correct. So when an enterprise KAY That’s awesome. about those things. In our cloud, we set expertise: how to use your apps and trusts someone with their infrastructure, up everything for them. We migrate their programs. Is there any sort of additional they want to know the critical systems in ZHENG A couple of years ago, we also took cloud on their servers into our virtual clarification within those three levels? back of it are robust and that the location a look at the market and saw a lot of people platform, we set up the system and the is situated outside of any of the threat going towards the cloud. So we started network for them, so they don’t have to DEVITA When we talk about the physical zones. building our cloud services. Instead of worry about it. infrastructure and the cost for building putting our cloud platform in other people’s an ofice, it’s essentially a hundred dollars KAY How about you, Richard? data centers, we built our own data center. KAY Why would I want to do a collocation per square foot. When you look at building What does Servpac do? We shared the same concerns that Robert over a cloud, or a cloud over a a mission critical data center space, [DeVita] had, that the location needs to collocation? you’re looking at about fifteen hundred ZHENG We’re the largest independent be far from the ocean, so ours is one and dollars a square foot. So the question to telephone company in Hawaii. We provide half-mile from the ocean and about 100 ZHENG Collocation is a good option if ask is, do you really want to take on that phone services, internet, and cloud feet elevation. The diference is that we you have the expertise and if you have any upfront expense to have it in your ofice, services. When we first started VOIP, built this data center; a ‘cloud center’ really, special requirements, if you want to set up to build the systems that are needed? Or which relies on the internet to work well, and our whole facility is built around it. So your own system. to just go someplace with this already we found out the internet in Hawaii is we don’t allow customer collocation. So if built? The goal, whether it’s virtualization not top-notch. Our customers had a lot you want collocation, facilities like Robert’s KAY So if a company goes with collocation, or collocation, is to stay with what your of issues with other people’s internet. So facility would be a good choice, and if you they’ll still need to set up and run their main business is, which probably isn’t about four years ago, we started building want the cloud, then we provide the whole own server. They’ll still need the expertise running a mission critical facility or being our own internet. We have a private service with the cloud. to run it, to know about security issues, your own system administrator. Look at network and fiber optics underground. to deal with patches and updates, the resources that you have and try to A couple of years ago, we also started KAY Let’s shift the conversation to the and they’ll still have to do server and focus those on what’s going to drive your building cloud services; today, we’re cloud; when would you tell someone system administration? business. The technology should never a full service company. they need to move their data to a cloud inhibit your business, it should always versus when you need to use collocation? ZHENG Correct. Whereas with a cloud, be able to help. KAY When you mentioned the cloud, you Let’s say there are three situations: first you can just hand it of and just use the said you guys have your own fiber? You situation is that a business has a bunch services. We have several big customers ZHENG These days, it’s going to be very guys have buried fiber throughout parts of servers that they’ve got in their ofices that just give us their servers, then we hard to just put the system in your own of the island? that are sitting under a desk or in some virtualize them, manage them, and then ofice or build your own data center. kind of a closet. Second situation is basically they can just go in as users. Because for lots of smaller businesses, ZHENG Yes. collocation, where these businesses it makes no sense. Even for the bigger can put their servers in someone else’s ones, building a data center is not an facility. And third is to just tap into a easy job. You have to worry about power, 28 ADVERTISING SUPPLEMENT TO PACIFIC BUSINESS NEWS PACIFIC BUSINESS NEWS

cooling, and lots of people don’t have the KAY Wow. Ok, so let’s say you’ve spoken are on the west coast, can you guys ofer price to show up right away. If you check facility. We’ve seen several big customers to some clients and they’re with you a direct connect to Azure and Amazon your inventory, you want the information in Hawaii try to build their own data center, about data centers, but they mention a web service? to show up fast. You don’t want to sit there where when you price it out, you’re talking huge company like Amazon, that spends and wait. Latency is responsible for giving about ten cabinets which needs over a billion dollars on data centers and DEVITA Our carriers inside our facilities you that faster response. a million dollar budget. how they’re all over the world. They may do, so essentially it’s just a cross-connect want to support Hawaii businesses, but away. If you wanted to connect to Azure KAY What other types of applications KAY So what do you tell the customer why wouldn’t someone just go with a on the west coast or you wanted to would trigger a need for quicker latency? who says, you know, I feel so much more company like Microsoft or Amazon? connect to IBM softlayer out of Virginia, comfortable looking at my server, we have carriers that can connect you DEVITA Anytime you’re doing video it’s right there. ZHENG It’s true, lots of big companies to both of those and essentially you’re over the internet, latency is a very big are located on the mainland. The problem directly connected into their network concern. Anytime you’re doing any type ZHENG Well, if you really want to see is that Hawaii is really far from anywhere fabric. So really our goal is to provide the of 3D imaging or any of those applications your server, you can visit our data center and the market’s too small; the big guys ability to connect to the diferent cloud that require a back-and-forth request anytime. [Laughs] are never going to put their facilities providers outside of the public internet, of information, when you’re requesting in Hawaii. So when people access which should improve your latency by information and you’re in the 3D imaging DEVITA I would ask them to think about Amazon or Google or Microsoft servers having a direct connection and also application, you need to be able to move what their boss is going to say when they and systems, they’re going all the way improve your security. The last thing you those workloads quickly between the lose power or coolant. And does that across the ocean. Just to give you some want to do is to go over the public internet server and the end user. outweigh how much they want to look at numbers, Hawaii to the west coast has with a lot of your proprietary data. it? The choice comes down to business about a 60 to 70 millisecond latency. But KAY So what I’m hearing you both say continuity and disaster recovery; how do if you access our system on the island, it’s ZHENG Once you pass the decision of going is that when we have an application that you mitigate those risks? Do those elements about a 2 to 3 millisecond latency. And to the cloud or staying local, the next big requires a quick response time back and outweigh you being able to look at your this is not something you can change. question that Robert mentioned is network forth, by the time a user does something server and that green blinking light? This is basically the speed of light, there’s connectivity. Because you want to be and there’s a response back to that nothing you can do about it. Even if they connected to your cloud environment something, that response is really where ZHENG Another thing I want to highlight bought a bigger pipe, it would do directly and as fast as possible. So you don’t latency really matters. So whether I scan a is security. That’s the hardest thing, to nothing to help with latency. want to just connect to the internet; first, UPC code and I need to get that response keep your ofice safe. These days, we have you don’t have quality of service control. back, or whether I’m working on a video, so many issues with hackers and data DEVITA I think it really has to do with the If your internet is congested, then it’s going or using a 3D app where I’m designing breaches, and lots of these companies are application, its latency and responsiveness to afect your service. Second, it’s going to some sort of image and I click a button liable for these breaches. It’s very hard to requirements. There are some applications be afecting performance because you’re and I see a change, latency is the key keep your own facility safe. that you have to be very close to. Choosing going on the internet with encryptions, factor in responsiveness. one that’s on the island is going to be which is going to slow down your trafic. KAY So you really have to go far to justify the best way to go. What we tried to really DEVITA I think one of the best examples keeping servers in the ofice or having an concern ourselves with is how people KAY I want expand on latency. When you can give is with videogames that in-house or in-ofice data center. connect with those cloud environments. people talk about technology these days, you’re playing online. You don’t want The big movement right now is direct it’s all about speed. High speed this, 200 to see a lag in your game because you’ll DEVITA We have one customer where, connect: how do I go ahead and connect megabits, gigabits, and so on. But you probably be shot and you’ll be dead in every Thursday night at 2 a.m., they were directly with a server pack; providing rarely hear about latency. Us technical your game. You need your connection seeing an outage. Their ofices were customers with the ability to direct guys know how in some ways, latency to be very interactive and have very closed but they decided to sit in one night connect via various carriers to those is an even bigger issue than speed. little latency. and realized that the cleaning lady would diferent environments directly instead unplug one of their servers and plug it of traversing the public internet. ZHENG It’s really depending on the KAY What roles do data centers play in back in. application you run. So if you just go to content delivery in Hawaii, how is it done KAY Is that something that you guys do? email, it doesn’t really matter. But when today, and how do we help increase the For example, if a customer says they love you get to interactive applications; for performance? And what’s the importance the idea of collocating locally because of example, when you move your internal of Oahu in the trans-Pacific exchange of that latency we discussed, but they have server to the cloud, that’s a point-of-sale, information; can you guys speak to these to run, say, an Amazon web service from or POS system. So when you press a questions a bit? the west coast because their customers button and scan an item, you want the DECEMBER 4, 2015 ADVERTISING SUPPLEMENT TO PACIFIC BUSINESS NEWS 29

DEVITA There are two main “eyeball KAY Are there challenges and benefits whole process to who can sign up and center customers and not ofice tenants. networks” on the island: Time Warner to being a new entrant in the Hawaii data who has access to data, so if something You don’t want a bathroom upstairs, for Cable and Hawaiian Telcom. By “eyeball center market? So Richard, you serve goes wrong, people can go back and see example. We’re the only purpose-built networks,” I mean organizations who small business but you have these giants who was there. data center on the island and that’s connect to end user consumers through out there--Hawaiian Telcom, Oceanic a very important attribute that we bring DSL, home routers, or a cable network. Business Class…what’s it like for you to try KAY That’s a good point, I’m glad you to the table. And these consumers are people who use to compete in that market? And Robert, brought that up, Richard. Is there any Netflix, Facebook, YouTube, and so on. there are other people highly established kind of a certification level that your KAY And you’re not subject to environmental We’re working with those networks to be in the market as kind of household names company has achieved? factors out of your control, like the bathtub able to bring content closer to the island. in data centers and here you’re trying to that overflows and leaks into the ceiling Right now, there are very few, what we’ll move yourselves in. So what are you guys ZHENG We have three compliance or unusual use of power in the building or call, caching servers where digital content doing to try and insert yourself into the certifications. One is the Statement on who knows what. sits locally. For example, people like to market and compete efectively? Standards for Attestation Engagements watch Game of Thrones. And the networks (SSAE) 16, Service Organization Control DEVITA That’s right. It’s very important for will keep certain episodes locally, such as DEVITA When we originally acquired the (SOC) 2, and also the Health Insurance us to control our own environment and more the most watched ones, here in Hawaii, building, our business plan was built on Portability and Accountability Act (HIPAA) importantly, it’s the critical infrastructure. but for the others, they’ll have to go to companies from the west coast of the compliance for medical coverage. So it It’s being able to make sure the generators another region to access. So how do we mainland and then Asia-Pacific. That was doesn’t matter if you’re a publicly traded are maintained, that the uninterrupted move that content to the end user and going to be 80% of our business; people company, a financial institution or a power supply system and the batteries are closer to the island where more of that wanting to use Hawaii as an aggregation medical practice, you can put your data up-to-date. We do that ourselves so we can content is cached locally to provide a point for trafic going between the Pacific in our facility and be sure that it’s secure. ensure that we keep it to the high standard better viewing experience on the island? Ocean. We’ve been pleasantly surprised If your auditor ever comes to you and that our customers expect when they allow When you look at these content delivery that 80% of our opportunities right now says, I want to make sure your system us to house their infrastructure for them. networks, traditionally it was done via are coming from people on the island, is safe, we can turn around and give you third party CVN. Now all the major content who have been starved of choices of the audit report. ZHENG As businesses grow and providers are building out their own carriers from a data center perspective. technology gets more complicated, they distribution networks. We’re working Especially one that has the physical KAY Great. Robert, are there similar should really think about moving their to bring those to the island. attributes and location that our facility things that you’re qualified for? systems to a data center or a cloud provider. does. Our market strategy is to really We have one very good customer who has ZHENG Our customers are mainly small- put feet on the ground in 2016 from a DEVITA Yes, we’re in the middle of about 100 employees, 5 IT guys internally, to-medium sized businesses. For them, sales perspective, to help connect with doing our SSA16, our SOC2, as well as and they just handed over all their system to the biggest problem they have now is the and fulfill the need we see from local our Payment Card (PCI), which our cloud because they want to worry about lack of a good network for the business businesses here. The community has has to do with the handling of financial their own business, how do they improve community. Traditionally you have cable really welcomed us to the island and it’s information. Another thing I’d like to note their business, sell their stuf, rather than internet and DSL but they’re designed for giving them more choice of providers on is that we’re a single tenant building so worry about how to keep their system up. residential: big downloads and very small the island. The more choices available, it’s a purpose built data center. There’s no uploads, because it’s usually just watching the more educated a decision these one else in the building, no one next door. KAY Yeah. I want my IT guys focused on videos on Netflix or YouTube. But for companies can make in placing critical It’s a facility that we own and operate. I growing the business and helping sales businesses, it’s two ways; you have voice infrastructure. Again, it’s been a pleasant think those are very important attributes or operations, I don’t want them worried trafic, you need to push your content out, surprise, the amount of business on the when you’re looking at outsourcing your about the last patch or the upgrade or a and remote workers working away from island and the amount of businesses infrastructure. We tell our customers, security hole or so on. the ofice pulling the content. These slow that are interested in our facilities so far. we’ll give you the flexibility inside of your upload connections are really afecting space to do diferent things, but more businesses moving to the cloud. So what ZHENG When we first started in 2004, importantly, it cannot harm the facility we’ve been doing has been to deploy fiber Servpac only had two part-time employees. or your neighbor. And it’s a lot easier and encouraging collocation to provide Now, we’re a multi-million dollar company. to do when your neighbors are all data a larger scale business-focused network. While most of our customers are small With our network, it’s a symmetrical to medium sized, we work with quite a bandwidth so download and uploads are few large ones, such as Zippy’s, City Mill, the same speed. It’s also dedicated, so Roberts Hawaii, and others. Meanwhile, if THE SERVPAC SOLUTION when you’re running your business, you you look at the telecom industry: Hawaiian don’t want to compete with someone at Telcom declared bankruptcy once, home downloading big YouTube videos WaveCom declared bankruptcy twice or on Netflix because you want to make then was absorbed by Hawaiian Telcom, sure you have priority in the system. In our SystemMetrics was absorbed by Hawaiian network, we design the whole system and Telcom…lots of people ask, what makes network around this business community, Servpac diferent? How are we able to not business users. only survive but also keep growing? One thing I say is that we’re a small company, KAY I think these are two great diferent but we’re really innovative. We always look sides of a coin here. Rob had talked at ways to try and bring new services to about how you’re creating local caches Hawaii. We look at the market: for the so you have a better YouTube or Netflix Internet, all the dominant players focus experience; and Richard, on your side, on building an asymmetrical network and you’re talking about more on the business that’s not what businesses need. We built PHONE INTERNET CLOUD side of things, where we need to have data a symmetrical network with our own fiber Superior VOIP phone Faster, more reliable Local, secure not just flowing down but also flowing up, and with our own collocation and when technology Internet connections Cloud Computing pushing data up through the network, to we get into the cloud businesses, we built the other side. Let’s expand on that just a facility specifically for cloud services. a little bit, because I’m not sure a lot of So with all this combined, we’re in a very businesses understand that dynamic. A unique position. Not a lot of companies good example you gave was of a remote in Hawaii are doing this. ABOUT SERVPAC INC Servpac is a privately held, Hawaii-based worker. Someone’s working out of their telecommunications company providing innovative telephone, Internet, and house and they want to access some KAY You’re serving a very good niche Cloud solutions for small to medium-sized businesses since 2004. As the largest files on the company’s server. So from because you’re focusing on the their perspective they’re downloading symmetrical network, one designed locally based CLEC in Hawaii, Servpac specializes in the integration of phones, it, but from the company’s perspective, for symmetrical data exchange and Internet, and Cloud services into a seamless integrated platform, enabling its those files are being uploaded. And if the a purposeful, cloud-based facility. customers to compete more cost effectively in the global marketplace. For company’s server doesn’t have a high details, call 808.237.5000 or visit SERVPAC.COM. upload speed, it’s going to be dificult for ZHENG Yes. One thing that I’d also like the end user, the worker who’s remote. to talk about are independent third party evaluations to data centers. When we first ZHENG It’s dificult not only for the remote began, security was a big concern. People user because the download speed is very want their data to be safe in the facility so slow, but it’s also tough for the ofice we’ve been going through some rigorous worker because their upload bandwidth third party reviews. We have auditors from is all being taken by this remote user. So the mainland who flew here and gave that’s why, when we design our network us an audit, looking at everything from from the ground up, we’re designing for physical security to environmental security business users, not residential users. to the operations side. Because being a cloud provider isn’t just about physical security, it’s about operations. If you’re putting your data in a critical data center, Empowering Hawaii’s businesses with superior phone, you want to make sure that only people Internet, and Cloud technologies. who are authorized can have access. So an auditor came in and went through the