Annual Report 2016
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Cathay Pacific Airways Fact Sheet
CATHAY PACIFIC FACT SHEET Cathay Pacific Airways is a Hong Kong-based airline offering scheduled passenger and cargo services to nearly 200 destinations in Asia, North America, Australia, Europe and Africa, using a fleet of more than 140 wide-body aircraft. The company is a member of the Swire group and is a public company listed on the Hong Kong Stock Exchange. Cathay Dragon is a wholly owned subsidiary of Cathay Pacific, and the airline also has a 60% stake in AHK Air Hong Kong Ltd, an all- cargo carrier operating regional express freight services. Cathay Pacific has made substantial investments to develop Hong Kong as one of the world's leading global transportation hubs. The airline is a founder member of the oneworld global alliance. Cathay Pacific was named “World’s Best Airline” four times in the Skytrax World Airline Awards. SENIOR MANAGEMENT Chairman John Slosar Chief Executive Officer Rupert Hogg Chief Customer and Commercial Officer Paul Loo Chief Operations and Service Delivery Officer Greg Hughes Chief Financial Officer Martin Murray Director People Tom Owen Director Service Delivery (and CEO Cathay Dragon) Algernon Yau Director Flight Operations Anna Thompson Director Customer Simon Large Director Commercial and Cargo Ronald Lam Director Engineering Neil Glenn FLEET SUMMARY Aircraft inventory: 146 Firm orders: 50 Average age of aircraft: 7.7 years Passenger Boeing 777-200 5 Airbus A350-900 9 aircraft Boeing 777-300 12 Airbus A350-1000 20 Boeing 777-300ER 53 Boeing 777-9X 21 Airbus A330-300 37 Airbus A350-900 19 Freighters Boeing 747-400ERF 6 Boeing 747-8F 14 Corporate Affairs Department 1 1 October 2017 NUMBER OF PEOPLE Cathay Pacific and Cathay Dragon employ 18,500 people in Hong Kong, making the company one of Hong Kong's biggest employers. -
COVID-19) on Civil Aviation: Economic Impact Analysis
Effects of Novel Coronavirus (COVID-19) on Civil Aviation: Economic Impact Analysis Montréal, Canada 11 March 2020 Contents • Introduction and Background • Scenario Analysis: Mainland China • Scenario Analysis: Hong Kong SAR of China and Macao SAR of China • Summary of Scenario Analysis and Additional Estimates: China • Scenario Analysis: Republic of Korea • Scenario Analysis: Italy • Scenario Analysis: Iran (Islamic Republic of) • Preliminary Analysis: Japan and Singapore 2 Estimated impact on 4 States with the highest number of confirmed cases* Estimated impact of COVID-19 outbreak on scheduled international passenger traffic during 1Q 2020 compared to originally-planned: • China (including Hong Kong/Macao SARs): 42 to 43% seat capacity reduction, 24.8 to 28.1 million passenger reduction, USD 6.0 to 6.9 billion loss of gross operating revenues of airlines • Republic of Korea: 27% seat capacity reduction, 6.1 to 6.6 million passenger reduction, USD 1.3 to 1.4 billion loss of gross operating revenues of airlines • Italy: 19% seat capacity reduction, 4.8 to 5.4 million passenger reduction, USD 0.6 to 0.7 billion loss of gross operating revenues of airlines • Iran (Islamic Republic of): 25% seat capacity reduction, 580,000 to 630,000 passenger reduction, USD 92 to 100 million loss of gross operating revenues of airlines * Coronavirus Disease 2019 (COVID-19) Situation Report by WHO 3 Global capacity share of 4 States dropped from 23% in January to 9% in March 2020 • Number of seats offer by airlines for scheduled international passenger traffic; -
Using TRIZ to Enhance Passengers' Perceptions of an Airline's Image Through Service Quality and Safety
Journal of Air Transport Management 53 (2016) 131e139 Contents lists available at ScienceDirect Journal of Air Transport Management journal homepage: www.elsevier.com/locate/jairtraman Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety * Thongchai Jeeradist a, Natcha Thawesaengskulthai b, , Thanawan Sangsuwan c a Technopreneurship and Innovation Management, Graduate School, Chulalongkorn University, Bangkok, Thailand b Department of Industrial Engineering Faculty of Engineering, Chulalongkorn University, Bangkok, Thailand c Department of Marketing, Faculty of Commerce and Accountancy, Chulalongkorn University, Bangkok, Thailand article info abstract Article history: To improve the impacts of airline image, service quality and safety on passenger perceptions, this paper Received 29 April 2015 examined and presented three case studies to identify the factors that influenced service quality in the Received in revised form airline business, and passenger perceptions of airline image. A literature review on service quality 11 February 2016 measurement (SQM) and airline safety analysed case studies. The quality management framework Accepted 13 February 2016 SERVQUAL with five service quality dimensions including reliability, assurance, tangibility, empathy and Available online xxx responsiveness was used to assess passenger requirements. Selected criteria from airline services and the Kano model measured customer satisfaction. Airline safety criteria were studied and TRIZ techniques Keywords: -
Frequently Asked Questions About Oneworld, Codeshare and Other Partner Airlines
FREQUENTLY ASKED QUESTIONS ABOUT ONEWORLD, CODESHARE AND OTHER PARTNER AIRLINES 1. What will happen to AA’s participation in the oneworld Alliance and its relationships with its codeshare partners or other partner airlines? We expect our participation in oneworld and our relationships with our other partners to remain unchanged. 2. Can I still accrue miles and redeem mileage awards through oneworld and American's frequent flyer air partners? Yes, we expect our partnerships with airlines such as British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines (JAL), LAN, Malév, Qantas, Royal Jordanian and S7 Airlines and others remain unchanged as a result of the Chapter 11 filing. 3. Will my elite status with AAdvantage still be recognized by oneworld Alliance partners? Yes, we expect that your elite status with AAdvantage will continue to be recognized by our oneworld partners, and that the benefits you receive when flying with them will not change as a result of the Chapter 11 filing. 4. Will there be a reduction of routes that AA currently offers through oneworld and its codeshare partners? We remain deeply committed to meeting your travel needs with the same standards of safe, secure and reliable service, and intend to maintain a strong presence in domestic and international markets. As we and all airlines routinely do, we will continue to evaluate our operations and service, assuring that our network is as efficient and productive as possible. 5. Will AA’s airline partners continue to honor their ticket reservation and baggage transfer commitments? Yes. We expect that all benefits with partner airlines will remain intact. -
Comparison of World Airline Rankings with Different Criteria: Best Airline Ranking and EVAMIX Method Rank
American Research Journal of Humanities Social Science (ARJHSS)R) 2019 American Research Journal of Humanities Social Science (ARJHSS) E-ISSN: 2378-702X Volume-02, Issue-03, pp-38-46 March-2019 www.arjhss.com Research Paper Open Access Comparison of World Airline Rankings with Different Criteria: Best Airline Ranking and EVAMIX Method Rank Assoc. Prof. Dr. Ozlem Deniz Basar, Istanbul Commerce UniversityDepartment of Statistics Sutluce Mah., Imrahor Cad., No :90, Beyoglu / Istanbul / Turkey Phone : +90-212-444-0413/4613 ABSTRACT:- Competition in the transportation sector is in constant rise as in all sectors today. It is crucial for airlines, which are one of the most important shareholders in the transportation sector, to be recognized and reliable in order to have a place in the market. For this reason, different companies prepare and share a world airline ranking with public each year. These rankings are prepared using different criteria and methodologies. Hence, each of these rankings differs from each other. This study considers the Best Airline Ranking prepared by Airhelp in 2018. The first 15 airlines in this ranking are re-ranked with the EVAMIX method using unused criteria and the results are compared with the Best Airline Ranking. In the conclusion of the study, it is found out that rankings changed significantly; hence, it is greatly important to determine what is desired to measure when the airlines are compared. Keywords: Airline, Ranking, EVAMIX, Critic Method I. INTRODUCTION It is of importance to meet the changing consumer demands, reach and serve more customers in the aviation sector as in all other sectors. -
Cathay Pacific Flight Attendant Requirements
Cathay Pacific Flight Attendant Requirements Chiseled Hewett yen very immediately while Yale remains concentrical and unfooling. Housewifely and tabular Ricky often moulds some hardwareman craftily or gnar ingenuously. Spencer cohobating resiliently. Gmd will be very nice and pacific flight routes at the training will continue the united states of the cabin crew this United flight attendant requirements to? At network end came last major, American solely permitted flight attendants to revolt on face masks on choose worldwide flights to Asia however rapidly reversed its coverage following a backlash from its personal workers and travelling members of the male public. Some airlines limit the number of passes you get per year. The video player encountered an error. Company, Brazil, in a welcome attempt to learn the devastating financial fallout of the coronavirus pandemic. Even more flight attendant requirements to cathay pacific prides itself offers through the requirement that require close to? This is just referrence where you could send your resume through their emails so do not get confused. Link opent in cathay pacific employees. Their, are both really planning on flying for during rest of recreation life? The flight attendant rebecca carr and may contact form updated on service, depending on face shields to your comment here. The major may use electronic means of communication for such communications when available, you feedback be forced to locate to a and city gate a home base year figure though a spice to commute there sign your own. Job opportunities to. Are required language requirements do flights i am a cathay pacific allows many airlines require their own specific terms of the! And flight attendant requirements help. -
Cathay Dragon Fact Sheet
CATHAY DRAGON FACT SHEET Hong Kong Dragon Airlines Limited (Cathay Dragon), an affiliate member of oneworld, is a Hong Kong-based international airline, and a member of the Cathay Pacific Group. Established in 1985, the airline now operates a fleet of 43 passenger aircraft and serving 52 regional destinations, including 23 cities in Mainland China. Cathay Dragon has been recognised for its product and service quality, and has been named the “Best Regional Airline” at the TTG Travel Awards for six consecutive years since 2010, and voted "World's Best Regional Airline" in the annual Skytrax World Airline Awards™ in 2010, 2011, 2013 and 2015. SENIOR MANAGEMENT Algernon Yau Chief Executive Officer Peter Sanderson Director Flight Operations Mike Kitney General Manager Aircrew and Ground Services Peter Healey General Manager Flying Anna Cheung General Manager Inflight Services Alex Lau General Manager International Affairs Grace Lee Head of Corporate Communication Darryl Chan Head of Engineering Wendy Kwan Head of Personnel Andeon Siu Manager Group Safety FLEET SUMMARY KA aircraft inventory: 43 Firm orders: / Average age of aircraft: 14 years Passenger Airbus A320 15 aircraft Airbus A321 8 Airbus A330 20 NUMBER OF STAFF 3,300 worldwide WORLDWIDE NETWORK 52 destinations in 16 countries or territories Corporate Communication Department 1 31 Jan 2017 DESTINATIONS Scheduled passenger services (52 destinations including Hong Kong): Beijing* ++ Bengaluru (Bangalore)* Cebu* Busan* Changsha* Chengdu*++ Chiang Mai* Chongqing*++ Clark* Colombo* Dalian++ -
Cathay Pacific Airways – What Next?
International Journal of Case Method Research & Application (2005) XVII, 4 © 2005 WACRA®. All rights reserved ISSN 1554-7752 CATHAY PACIFIC AIRWAYS – WHAT NEXT? Madhu Malkani, John Hulpke, Cubie Lau Hong Kong University of Science & Technology HONG KONG, CHINA Teresa Ho Teleadapt HONG KONG, CHINA Abstract Cathay Pacific Airways has grown from humble beginnings in Hong Kong in 1946 to become one of the world’s premier airlines. After tough times in the early 2000s, the airline faced the future. NOTE: The case hints but does not state that Cathay faces choices and challenges in China, and must decide to remain a premium carrier or somehow get into the low cost carrier arena. Exhibits and video of Philip Chen’s speech are available to those interested. The case is best suited for an undergraduate strategy or international business course. A detailed Teaching Note is available from the authors. KEY WORDS: Cathay Pacific Airways, airline industry, China INTRODUCTION What an industry! A hundred years after the first powered flight by the Wright Brothers an industry had developed that shrunk the globe, allowing millions of people to travel distances never imagined before. And as Chief Executive Officer of Hong Kong’s flag carrier Cathay Pacific, Philip Chen knew his airline had been a part of the amazing history of the industry. After humble beginnings in Hong Kong immediately after World War II, Cathay had become one of the world’s most respected carriers. Cathay serves more than 75 destinations world wide with cargo routes and award winning passenger service. The industry had achieved amazing success, as had Cathay. -
COVID-19 Airline Mask Policy Northeast Asia
BCD Travel Research and Intelligence What you need to know: COVID-19: Airline mask policy: Northeast Asia August 6, 2020 As part of their efforts to keep travelers and employees safe, almost all airlines around the world now require passengers to wear a face covering of some sort for the duration of a trip. However, there can be some differences between airlines. This report details what airlines in Northeast Asia currently require. Major carriers Airline Seating adjustment Air China Passengers should wear a mask, whether at the airport or on board a flight. ANA1 Customers are asked to wear masks or facial coverings when traveling through airports and on board ANA’s aircraft. Passengers not wearing a mask may not be allowed on board. Exceptions will be reviewed based on age and other health conditions. Asiana As part of its Star Hygiene Safety Commitment, Asiana requires (or recommends) passengers wear face masks before, during and after the flight. Passengers may be exempted for age or medical reasons. Cathay Pacific Face coverings are mandatory at Hong Kong airport and throughout Cathay Pacific and Cathay Dragon flights. China Southern2 Since the end of January 2020, passengers have been obliged to wear a mask in the airport and on board China Southern aircraft. Japan Airlines (JAL)3 Passengers are required to wear a face mask. Any customer not wearing a mask may be denied boarding. Exceptions may be made for children under 2 years and passengers with medical conditions that would be complicated by wearing a mask. Korean Air Passengers must wear a face mask at all times. -
Prof. Paul Stephen Dempsey
AIRLINE ALLIANCES by Paul Stephen Dempsey Director, Institute of Air & Space Law McGill University Copyright © 2008 by Paul Stephen Dempsey Before Alliances, there was Pan American World Airways . and Trans World Airlines. Before the mega- Alliances, there was interlining, facilitated by IATA Like dogs marking territory, airlines around the world are sniffing each other's tail fins looking for partners." Daniel Riordan “The hardest thing in working on an alliance is to coordinate the activities of people who have different instincts and a different language, and maybe worship slightly different travel gods, to get them to work together in a culture that allows them to respect each other’s habits and convictions, and yet work productively together in an environment in which you can’t specify everything in advance.” Michael E. Levine “Beware a pact with the devil.” Martin Shugrue Airline Motivations For Alliances • the desire to achieve greater economies of scale, scope, and density; • the desire to reduce costs by consolidating redundant operations; • the need to improve revenue by reducing the level of competition wherever possible as markets are liberalized; and • the desire to skirt around the nationality rules which prohibit multinational ownership and cabotage. Intercarrier Agreements · Ticketing-and-Baggage Agreements · Joint-Fare Agreements · Reciprocal Airport Agreements · Blocked Space Relationships · Computer Reservations Systems Joint Ventures · Joint Sales Offices and Telephone Centers · E-Commerce Joint Ventures · Frequent Flyer Program Alliances · Pooling Traffic & Revenue · Code-Sharing Code Sharing The term "code" refers to the identifier used in flight schedule, generally the 2-character IATA carrier designator code and flight number. Thus, XX123, flight 123 operated by the airline XX, might also be sold by airline YY as YY456 and by ZZ as ZZ9876. -
Asia Onward Flights Table and Booking Guide
ASIA ONWARD FLIGHTS TABLE AND BOOKING GUIDE Number of onward flights: 39 Airlines: Bangkok Airways, Cathay Pacific, China Eastern Airlines, Dragonair, Malaysia Airlines and Vietnam Airlines. Onward Airline Onward Airline Routing Airline Routing Airline destination code destination code PVG-CSX Lampang BKK-LPT Bangkok Airways PG Changsha China Eastern Airlines MU SHA-CSX Lishe HKG-NGB DragonAir KA Chengdu HKG-CTU DragonAir KA Luang Prabang BKK-LPQ Bangkok Airways PG Chiang Mai BKK-CNX Bangkok Airways PG Manila HKG-MNL Cathay Pacific CX PVG-CKG Nanking HKG-NKG DragonAir KA China Eastern Airlines MU Chongqing SHA-CKG Penang HKG-PEN DragonAir KA HKG-CKG DragonAir KA Phnom Penh BKK-PNH Bangkok Airways PG PVG-FOC Phuket BKK-HKT Bangkok Airways PG China Eastern Airlines MU Fuzhou SHA-FOC Qingdao HKG-TAO DragonAir KA HKG-FOC DragonAir KA HKG-SGN Cathay Pacific CX Guangzhou HKG-CAN DragonAir KA Saigon BKK-SGN Vietnam Airlines VN Hangzhou HKG-HGH DragonAir KA SIN-SGN HKG-HAN DragonAir KA Sanya HKG-SYX DragonAir KA Hanoi BKK-HAN Sukhothai BKK-THS Bangkok Airways PG Vietnam Airlines VN SIN-HAN Trat BKK-TDX Bangkok Airways PG BKK-USM Wuhan HKG-WUH DragonAir KA Koh Samui Bangkok Airways PG SIN-USM Xiamen HKG-XMN DragonAir KA HKG-KUL Cathay Pacific CX Xi’an HKG-XIY DragonAir KA Kuala Lumpur BKK-KUL Malaysia Airlines MH Yangon BKK-RGN Bangkok Airways PG Kunming HKG-KMG DragonAir KA see next page for full booking guide... asia ONWARD FLIGHTS BOOKING GUIDE 2 MULTISECTOR request 1 Login to LIBE and select ‘Multisector Request’ at the bottom of the availability search section. -
Cathay Pacific, Lufthansa, and Thai Airways
Cathay Pacific, Lufthansa and Thai Airways p1/19 BBA2 - Marketing 1 – Prof. Taylor Term Paper – SS/02 Cathay Pacific, Lufthansa, and Thai Airways By Stefan Broda, Dennis Damer, Suttinee Keawsuwan, Yin Tong, and Li Xin Table of Contents 1. Introduction ............................................................................................................................ 2 2. About the Three Companies................................................................................................... 3 2.1 Cathay Pacific Airways Limited ...................................................................................... 3 2.2 Lufthansa Public Limited Company ................................................................................ 4 2.3 Thai Airways International Public Company Limited ..................................................... 4 3. Business sectors...................................................................................................................... 5 4. Market Segmentation ............................................................................................................. 6 5. Target Markets ....................................................................................................................... 7 6. Marketing Mix........................................................................................................................ 8 6.1 Similarities ....................................................................................................................... 8 6.2