Bay & Northumberland Ferries Agent Booking Manual

Welcome Travel Agents! Make commissionable bookings for your clients and earn a 10% commission on travel fares as well as vacation package sales that include accommodation. This offer includes reservations made for all three of our ferry services:

 The CAT, operating between Yarmouth, and Portland,

 The Fundy Rose, operating between Saint John, New Brunswick and Digby, Nova Scotia

 Northumberland Ferries Limited operating between Wood Islands, Prince Edward Island and Caribou, Nova Scotia

Thank you for signing up as a booking agent through Bay Ferries. This manual will assist you in navigating the agent portal and in making reservations for your customers.

What You Need to Make a Reservation

The following information will be required in order to complete a reservation via our agent portal:

1. Dates of travel 2. Names of passengers 3. Passenger types (Child, Youth, Adult or Senior based on the age ranges listed below) 4. Vehicle license plate (if available). If the customer is driving a rental car, simply put “RENTAL” in the license plate field. 5. If travelling on The CAT, valid passports are required for each passenger. Passport numbers and expiry dates will be required upon booking. 6. Passports are only required for international travel. 7. Valid credit card (Visa or Mastercard).

Passenger Types (The CAT and Fundy Rose)

Child: 0 to 5 years Youth: 6 to 13 years Adult: 14 to 59 years Senior: 60+ years

Step 1

Go to www.ferries.ca and click on the red box in the top right corner "Make a Reservation".

Step 2

Select the ferry service you wish to make a reservation for and click “Travel Agent Reservations”.

Step 3

Enter your login credentials provided when your agent account was set up and click “Log in”.

Step 4

Once logged in under your agent account, click the Home button to bring you to reservation page. Once you are logged in, you will notice that your company name will appear in the top right corner. Ex: “Golf PEI Administration.”

Please note that all bookings made under your account will appear in the Agent reservation list on this page by booking number and departure date. Also note that the “Your Information” page includes information about your company, which can be updated if necessary.

Step 5

Select the service you wish to make a reservation for.

For ferry passage bookings, click on “Ferry Reservations”.

For ferry passage and hotel accommodations bookings, click on “Ferry & Accommodations”.

For vacation package bookings, click on “Vacation Packages”.

Step 6

For ferry passage bookings, see step 6A.

For ferry passage and hotel accommodations bookings, see step 6B.

For vacation package bookings, see step 6C.

Step 6A – Ferry Passage Only Bookings

For ferry passage bookings, select one-way or return booking. Next, select the desired sailings, the passenger types and the vehicle type and enter the license plate number. Click “Continue”.

Fill in the passenger details including first and last name, gender, date of birth, nationality, passport number and expiry date and click “Continue”.

Confirm the booking summary, review/accept the Terms & Conditions of Travel and click “Accept”.

Complete payment information and submit your booking!

Step 6B – Ferry Passage & Accommodations Bookings

For ferry passage and hotel accommodations bookings, select travel dates along with the region and the hotel the customer wishes to stay at.

Next, select the hotel, type of room and amount of rooms you wish to book and click “Continue”.

Next, you are ready to complete the ferry portion of the reservation. Select one-way or return booking. Then, select the desired sailings, the passenger types and the vehicle type and enter the license plate number. Click “Continue”.

Fill in the passenger details including first and last name, gender, date of birth, nationality, passport number and expiry date and click “Continue”.

Confirm the booking summary, review/accept the Terms & Conditions of Travel and click “Accept”.

Complete payment information and submit your booking!

Step 6C – Vacation Package Bookings

For vacation package bookings, click on “Vacation Packages”.

Select the dates for your booking, the passenger types and the area your customer wishes to stay in. Click “Show available packages”.

Select the desired package and click “Book Now”.

Select package options. Next, select the vehicle type; enter the vehicle license plate and state/province and click “Continue”.

Fill in details for all passengers including birthdate, passport number and expiry date and click “Continue”.

Review your booking summary and ensure all details are correct. Fill in booking information, review and accept Terms & Conditions of travel and click “Continue”.

Complete payment information and submit your booking!