Insurance Industry Qualifications 2016

i www.anziif.com In one of the world’s most dynamic industries, knowledge, technical skill, creativity and professional relationships are what make for truly great performers.

Through education, career development opportunities and a professional community of 14,000 people across the globe, the Australian and New Zealand Institute of Insurance and Finance sets insurance professionals apart. ANZIIF is your partner at every step of your insurance career journey. Begin yours at www.anziif.com

ii www.anziif.com www.anziif.com 1 Build your career in Compliance requirements Beginning Certificate III in General InsuranceFNS30515 Available options to fulfil compliance your career ∙∙ Distance learning, 12–24 months needs include: ∙∙ Affiliate membership ∙∙ Tier 2 General Insurance ∙∙ Tier 2 General Insurance (Personal and General Advice) (General & Personal Advice) GENERAL Online, 6 hours, Affiliate membership ∙∙ Federal funding may be available Completion meets ASIC requirements The starting point for school leavers or anyone wishing to develop a career for providing personal advice in insurance at entry level, the Certificate III traineeship is an employment-based INSURANCE (including general advice) to retail training program that gives a solid introduction to the insurance industry and clients about general insurance provides a foundation for further development. Completion of the Certificate products and services (other than III meets the requirements of ANZIIF Affiliate membership. personal accident and sickness). ∙∙ Tier 2 General Insurance Topics include: (General Advice) Online, 6 hours, ∙∙ Working in an Office Environment Affiliate membershipCompletion meets ASIC requirements for ∙∙ The Insurance Market providing general advice to retail ∙∙ The Legal Environment clients about general insurance ∙∙ The Insurance Contracts Act products and services (other than personal accident and sickness). ∙∙ The Corporations Act ∙∙ Tier 1 General Insurance Personal, ∙∙ Privacy Sickness & Accident (part of ∙∙ Code of Practice and Dispute Resolution Certificate IV in General Insurance) Distance learning, 2 modules, ∙∙ Working with Clients Affiliate membership.Completion ∙∙ Claims meets ASIC requirements for providing advice in general insurance Certificate IV in General InsuranceFNS41415 personal, sickness and accident. Gain skills and knowledge in ∙∙ 6 distance learning modules at up to 12 weeks each insurance fundamentals, legal ∙∙ Associate (CIP) membership principles and regulatory obligations. ∙∙ Tier 1 Personal Accident and Sickness (General Insurance) The Certificate IV in General Insurance is a great start to a career in insurance and is the essential qualification for those who handle claims, issue domestic insurance contracts, deal with customer inquiries, appoint intermediaries to investigate standard claims and initiate claims recovery. Completion of the Certificate IV meets the requirements of ANZIIF Associate (CIP) membership.

Topics include:

∙∙ Serving the General Insurance Customer ∙∙ General Insurance Law and Regulation ∙∙ General Insurance Products ∙∙ Introduction to General Insurance Underwriting ∙∙ General Insurance Claims Handling

Have you considered…

2 www.anziif.com www.anziif.com 3 Building Diploma of General Insurance FNS51115 your career ∙∙ Prerequisite: Certificate IV in General Insurance ∙∙ 4 distance learning modules at 12 weeks each ∙∙ Senior Associate (CIP) membership ∙∙ Specialise in liability, personal lines, commercial lines or marine The Diploma of General Insurance is designed for general insurance employees who lead a claims or underwriting team, handle complex claims, underwrite complex risks, initiate and respond to legal action in relation to claims, survey risk exposure, implement claims recovery and review portfolio performance. Completion of the Diploma meets ANZIIF Senior Associate (CIP) membership.

Topics include:

∙∙ Liability Claims and Underwriting Management ∙∙ Personal Lines Claims and Underwriting Management ∙∙ Commercial Lines Claims and Underwriting Management ∙∙ Marine Claims and Underwriting Management ∙∙ Reinsurance ∙∙ Risk Management

Have you considered…

∙∙ Building your network at ANZIIF events ∙∙ Connecting with the online insurance community ∙∙ Getting a career mentor ∙∙ Furthering your learning through workshops, online activities and the ANZIIF Members’ Centre ∙∙ Attending the annual AICLA/ANZIIF Claims Convention

Next steps University pathways in your career ANZIIF provides credit pathways towards undergraduate and post-graduate degrees at universities such as Charles Sturt University (CSU).

Have you considered…

∙∙ Contributing your knowledge to the community through the Journal and Members’ Centre ∙∙ Becoming a mentor in ANZIIF’s Mentor Program ∙∙ Obtaining recognition through scholarships and academic awards ∙∙ Getting involved with ANZIIF’s councils and advisory boards ∙∙ Attending the bi-annual Reinsurance Rendezvous conference ∙∙ Attending the Risk Rendezvous conference

Modes ANZIIF Skills Units of learning ANZIIF Skills Units are flexible, fully-online and delivered in ‘bite-sized’ chunks of 5 weeks duration. Units are interactive, focus on a specific skillset and utilise case-based learning that is directly applicable to the workplace. Units can be studied individually or combined to attain a formal qualification.

Semester Study

Online semester-style learning is delivered via 7-12 week modules and offered during set study periods within the year. Learning is delivered via a traditional ‘read and assess’ method. Reading materials are provided and study results in a formal qualification.

4 www.anziif.com www.anziif.com 5 Build your career in Compliance requirements Beginning Certificate III in Insurance BrokingFNS30615 ∙∙ Tier 1 Insurance Broking your career ∙∙ Distance learning, 12–24 months Online, 7 weeks, Affiliate membership ∙∙ Affiliate membership Completion meets ASIC requirements INSURANCE for providing insurance broking ∙∙ Tier 2 General Insurance (Personal and General Advice) advice. Gain skills and knowledge in: ∙∙ Federal funding may be available ∙∙ Financial and insurance markets The starting point for school leavers or anyone wishing to develop a career BROKING ∙∙ Being a broker in insurance at entry level, the Certificate III traineeship is an employment-based training program that gives a solid introduction to the insurance industry and ∙∙ Identifying and assessing provides a foundation for further development. client needs ∙∙ Developing an insurance program Topics include: and advising clients ∙∙ Working in an Office Environment ∙∙ Managing insurance placements ∙∙ The Insurance Market ∙∙ Managing client information ∙∙ The Legal Environment and providing ongoing service ∙∙ The Insurance Contracts Act ∙∙ Codes of practice and dispute resolution ∙∙ The Corporations Act ∙∙ Monitoring and reviewing ∙∙ Privacy service performance ∙∙ Code of Practice and Dispute Resolution ∙∙ Working with Clients ∙∙ Claims

Have you considered…

Building Diploma of Insurance Broking FNS51215 your career ∙∙ 5 distance learning modules at 12 weeks each ∙∙ Senior Associate (CIP) membership The Diploma of Insurance Broking is designed for employment as a client-facing broker. It provides the technical knowledge and skills required to effectively provide quality insurance services to clients. Completion of the Diploma meets the requirements of ANZIIF Senior Associate (CIP) membership.

Topics include:

∙∙ Providing Customer Advice ∙∙ Insurance Law and Regulation for Brokers ∙∙ Claims Handling for Insurance Brokers ∙∙ Risk Assessment and Management ∙∙ Managing Insurance Broking Operations

Have you considered…

6 www.anziif.com www.anziif.com 7 Next steps University pathways in your career ANZIIF provides credit pathways towards undergraduate and post-graduate degrees at universities such as Charles Sturt University (CSU).

Have you considered…

Semester Study

8 www.anziif.com www.anziif.com 9 Build your career in Beginning Have you considered… your career ∙∙ Applying for Recognition of Prior Learning (RPL). ANZIIF’s RPL program recognises the value of skills and knowledge gained through employment, RISK training, voluntary positions and general life experience

Building Diploma of Integrated Risk Management FNS50815 MANAGEMENT your career Diploma of Integrated Risk Management – Public Sector FNS50815-RMPS ∙∙ 5 distance learning modules at up to 12 weeks each ∙∙ Senior Associate (CIP) membership The Diploma of Integrated Risk Management provides cross-industry competencies for specialist risk management activities in a range of organisations. Completion of the Diploma meets requirements of ANZIIF Senior Associate (CIP) membership.

Topics include:

∙∙ Introduction to Risk Management ∙∙ Integrated Management (general Diploma only) ∙∙ Operational Management of Risk ∙∙ Management of Specific Risk Exposures ∙∙ Introduction to General Insurance (public sector Diploma only)

Have you considered…

∙∙ Building your network at ANZIIF events ∙∙ Connecting with the online insurance community Rist management ∙∙ Getting a career mentor ∙∙ Furthering your learning through workshops, online activities and the ANZIIF Members’ Centre

Next steps University pathways in your career ANZIIF provides credit pathways towards undergraduate and post-graduate degrees at universities such as Charles Sturt University (CSU).

Have you considered…

Modes Semester Study of learning Online semester-style learning is delivered via 7-12 week modules and offered during set study periods within the year. Learning is delivered via a traditional ‘read and assess’ method. Reading materials are provided and study results in a formal qualification.

10 www.anziif.com www.anziif.com 11 Build your career in Compliance requirements Beginning Certificate IV in Life InsuranceFNS41515 ∙∙ Tier 1 Life Insurance your career ∙∙ 5 modules at up to 12 weeks each Online, 7 weeks, ∙∙ Distance learning or traineeship Affiliate membership LIFE Completion meets ASIC requirements ∙∙ Associate (CIP) membership for providing life insurance advice. ∙∙ Tier 1 Life Insurance option Gain skills and knowledge in: The Certificate IV in Life Insurance is designed for professionals starting out INSURANCE ∙∙ Establishing relationships in Life Insurance. It provides the technical knowledge and skills needed to give with clients quality services to clients. Completion of the Diploma meets the requirements ∙∙ Analysing clients’ objectives, of ANZIIF Associate (CIP) membership. needs, financial situation and risk profile Topics include: ∙∙ Developing appropriate strategies ∙∙ Life Insurance Products and solutions ∙∙ Customer Service for Life Insurance ∙∙ Negotiating financial plan/policy/ ∙∙ Life Insurance Policy Processes transaction with clients ∙∙ Tier 1 Life Insurance ∙∙ Coordinating implementation of agreed plan/policy/transaction ∙∙ Life Insurance Distribution ∙∙ Completing and maintaining ∙∙ Life Insurance Underwriting necessary documentation ∙∙ Life Insurance Claims Management ∙∙ Providing ongoing service where requested by clients Have you considered…

∙∙ Applying for Recognition of Prior Learning (RPL). ANZIIF’s RPL program recognises the value of skills and knowledge gained through employment, training, voluntary positions and general life experience life insurance Building Diploma of Life Insurance FNS51315 your career ∙∙ Prerequisite: Certificate IV in Life Insurance ∙∙ 2 modules at up to 12 weeks each ∙∙ Senior Associate (CIP) membership ∙∙ Tier 1 Life Insurance option Building on the Certificate IV in Life Insurance, the Diploma in Life Insurance can be completed with the addition of two modules. Completion of the Diploma meets the requirements of ANZIIF Senior Associate (CIP) membership.

Topics include:

∙∙ Tier 1 Life Insurance ∙∙ Life Insurance Distribution ∙∙ Life Insurance Underwriting ∙∙ Life Insurance Claims Management

Have you considered…

12 www.anziif.com www.anziif.com 13 Next steps University pathways in your career ANZIIF provides credit pathways towards undergraduate and post-graduate degrees at universities such as Charles Sturt University (CSU).

Have you considered…

14 www.anziif.com www.anziif.com 15 Build your career in Beginning Have you considered… your career ∙∙ Applying for Recognition of Prior Learning (RPL). ANZIIF’s RPL program recognises the value of skills and knowledge gained through employment, LOSS training, voluntary positions and general life experience

Building Diploma of Loss Adjusting FNS51415 ADJUSTING your career ∙∙ 9 distance learning modules at up to 12 weeks each ∙∙ Senior Associate (CIP) membership ∙∙ Includes AICLA’s Certificate in Loss Adjusting Practice The Diploma of Loss Adjusting has been developed in collaboration with the Australasian Institute of Chartered Loss Adjusters (AICLA). Completion of the Diploma of Loss Adjusting is the educational basis for Associate membership of AICLA and Chartered Loss Adjuster status.

Topics Include:

∙∙ Introduction to Loss Adjusting* ∙∙ Loss Adjusting Practice* ∙∙ Property and Casualty Loss Adjustment* ∙∙ Loss Adjusting Law and Regulation* ∙∙ Managing Operations ∙∙ Negotiating Effective Settlements ∙∙ Business Interruption Loss Adjustment ∙∙ Liability Loss Adjustment ∙∙ Building Loss Adjustment loss adjusting ∙∙ Theft, Money and Fidelity Loss Adjustment ∙∙ Construction Loss Adjustment * AICLA Certificate in Loss Adjusting Practice

Have you considered…

∙∙ Building your network at ANZIIF events ∙∙ Connecting with the online insurance community ∙∙ Furthering your learning through workshops, online activities and the ANZIIF Members’ Centre

Next steps University pathways in your career ANZIIF provides credit pathways towards undergraduate and post-graduate degrees at universities such as Charles Sturt University (CSU).

Have you considered…

∙∙ Obtaining recognition through scholarships and academic awards ∙∙ Getting involved with ANZIIF’s councils and advisory boards

16 www.anziif.com www.anziif.com 17 Build your career in Beginning Have you considered… your career ∙∙ Applying for Recognition of Prior Learning (RPL). ANZIIF’s RPL program recognises the value of skills and knowledge gained through employment, PERSONAL training, voluntary positions and general life experience

Building Diploma of Personal Injury Management FNS50115 INJURY your career ∙∙ 5 distance learning modules at up to 12 weeks each ∙∙ Senior Associate (CIP) membership ANZIIF’s Diploma of Personal Injury Management is designed for personal injury MANAGEMENT management claims and underwriting personnel. Develop the technical knowledge and skills required to provide quality personal injury management for all schemes, in all jurisdictions in Australia – including the self-insurance environment. Completion of the Diploma meets the requirements of ANZIIF Senior Associate (CIP) membership.

Topics include:

∙∙ Personal Injury Statutory Framework ∙∙ Personal Injury Law and Regulation ∙∙ Personal Injury Claims Management ∙∙ Personal Injury Case Management

Have you considered…

∙∙ Building your network at ANZIIF events ∙∙ Connecting with the online insurance community personal injury ∙∙ Getting a career mentor ∙∙ Furthering your learning through workshops, online activities management and the ANZIIF Members’ Centre

Next steps University pathways in your career ANZIIF provides credit pathways towards undergraduate and post-graduate degrees at universities such as Charles Sturt University (CSU).

Have you considered…

18 www.anziif.com www.anziif.com 19 ANZIIF offers comprehensive Student support staff To ensure that the most is made of the learning experience, ANZIIF’s dedicated support to insurance Student Support staff are available to provide guidance and assistance while STUDY professionals work towards a qualification. Student Support provides assistance professionals during their ranging from explaining assignment requirements and making the most of online studies. While studying study and mentoring, to advising on credit transfers and education pathways. with ANZIIF, you will receive SUPPORT complimentary membership Modes of learning ANZIIF Skills Units to access the full range of benefits available to members. ANZIIF Skills Units are flexible, fully-online and delivered in ‘bite-sized’ chunks of 5 weeks duration. Units are interactive, focus on a specific skillset and utilise case-based learning that is directly applicable to the workplace. Units can be studies individually or combined to attain a formal qualification. Assessment is through application of knowledge to real-world case studies.

Semester Study

Online semester-style learning is delivered via 8-12 week modules and offered during set study periods within the year. Learning is delivered via a traditional ‘read and assess’ method. Reading materials are provided and study results in a formal qualifcation. Modules are assessed through completion of an assignment and online examination.

Subject matter experts ANZIIF has subject matter experts on hand to assist professionals throughout their studies. Contacted via email through Student Support, they hold a wealth of financial services knowledge and respond to requests for assistance within one to two business days.

The latest learning resources All modules have comprehensive printed learning resources that provide substantial technical detail and include accompanying self-help questions and answers. ANZIIF’s subject matter experts are drawn from the “who’s who” of financial services. Many modules have online learning materials to use in addition to the printed materials, providing an opportunity for peer learning.

Online support and references ANZIIF provides a range of online materials and services designed to support and assist insurance professionals to learn effectively and apply their knowledge and skills in the workplace. This includes online discussion forums for inquiries on study topics, which will be responded to by an industry expert. The ANZIIF website also features guidelines for writing assignments and preparing for exams and a glossary of financial services terminology.

Tutor Program ANZIIF’s Tutor Program provides access to experienced and qualified insurance professionals for one-on-one tutoring. Tutors are experts in their fields and are available to provide assistance and guidance with studies.

Student newsletters Student newsletters provide the latest information on qualification module and assessment requirements, learning and study tips, as well as upcoming workshops and conferences.

Recognition of prior learning Professionals with more than five years experience in the insurance industry may (RPL) be eligible to receive a Certificate IV or Diploma based on skills recognition. ANZIIF’s Recognition of Prior Learning (RPL) allows the skills and knowledge gained through employment, training, volunteering and life experience to be put towards attainment of an ANZIIF qualification. If evidence can be provided to show that skills and knowledge match those in a qualification, time and money can be saved through receipt of a qualification and membership upgrade.

20 www.anziif.com www.anziif.com 21 ANZIIF is committed ANZIIF post-nominal An ANZIIF post-nominal allows those in the insurance industry to stand out from to providing support to the crowd and show peers that they’ve got what it takes to succeed. Through CAREER our Certified Insurance Professional (CIP) program, the industry benchmark for insurance professionals professionalism, insurance professionals demonstrate their commitment to a throughout their careers, not successful career in insurance. SUPPORT just while studying. ANZIIF members are recognised The Journal The longest-running and most widely read insurance publication in the Asia-Pacific as committed industry region, the Journal, keeps members up-to-date on industry issues, trends, people professionals and enjoy a and events. ANZIIF members receive the Journal magazine throughout the year and have access to the online version of the publication. host of benefits that facilitate successful, fulfilling careers Members’ Centre Members gain access to an ever-growing collection of insurance and financial in insurance and finance. content designed to support their professional development. The Members’ Centre features a collection of articles, forums, news, essays and videos on a range of topics, all designed to help you to maintain and develop your skills and knowledge.

Faculties Faculties represent the specific industry qualifications and career path of each member. Being a part of a Faculty customises membership experience in the Members’ Centre and allows professionals to engage with peers, while receiving updates on topics of interest based on their area of expertise.

Industry connections and events Becoming an ANZIIF member opens up a community of 14,000 career and industry-focused professionals from across the world. Members can connect with each other through the Members’ Centre or in person at one of the conferences, seminars, breakfasts, luncheons, workshops or other events held across Australia, New Zealand and other countries in the Asia-Pacific region. ANZIIF also hosts the annual Australian Insurance Industry Awards and New Zealand Insurance Industry Awards, great events to mix with the most influential insurance professionals in the business. ANZIIF members receive a 30 per cent discount at all ANZIIF events. A full list of our upcoming events can be found online.

Mentoring program ANZIIF’s Mentoring Program is a free service offered to members that aims to bring together senior members of the industry and less experienced industry professionals who are keen to advance their learning and career development. Over a three-month period, mentors provide mentees with professional development, support and career guidance and help them to build personal confidence and valuable networking skills.

Community ANZIIF’s social media channels give insurance professionals access to an online community across LinkedIn, Facebook, Twitter and Google+. Integrated with the Members’ Centre, dedicated social media channels help members to build networks and stay informed, grow ideas and support the career journey of other insurance professionals in all corners of the globe and at all stages of their careers.

Giving back to the industry Insurance is about people – clients, colleagues and communities. That’s why ANZIIF offers its senior members the opportunity to give back by joining one of our advisory committees, becoming mentors, contributing to the Journal or participating in Generation i events to guide younger members coming into the industry.

Generation i ANZIIF’s Generation i program engenders a strong sense of community among young insurance professionals through networking and career development events and opportunities for industry professionals under 35.

Women in Insurance The ANZIIF Women’s Council supports community engagement and the exchange of knowledge and expertise between women across the industry through research, events and the promotion of gender diversity. A targeted Women in Insurance LinkedIn group allows members to connect with each other and discuss issues relevant to them as women in the industry.

22 www.anziif.com www.anziif.com 23 ACADEMIC Semester Study* CALENDAR

Study Period 1 Stream A Starts January 2016 Stream B Starts March 2016

28/01 Study Period Commences 03/03 Study Period Commences

01/03 Enrolment Change Cut-off 05/04 Enrolment Change Cut-off

15/03 Assignment Due 19/04 Assignment Due

07/04 Assignment Results 12/05 Assignment Results

14/04 Exam 19/05 Exam

03/05 Results 07/06 Results

Study Period 2 Stream A Starts May 2016 Stream B Starts July 2016

05/05 Study Period Commences 07/07 Study Period Commences

21/06 Enrolment Change Cut-off 16/08 Enrolment Change Cut-off 05/07 Assignment Due 30/09 Assignment Due For detailed course information 28/07 Assignment Results 29/10 Assignment Results 04/08 Exam 06/10 Exam and to enrol in your chosen course 23/08 Results 25/10 Results visit www.anziif.com

Study Period 3 Stream A Starts August 2016 Stream B Starts November 2016

25/08 Study Period Commences 10/11 Study Period Commences

11/10 Enrolment Change Cut-off 12/01/17 Enrolment Change Cut-off

25/10 Assignment Due 19/01/17 Assignment Due

17/11 Assignment Results 09/02/17 Assignment Results

24/11 Exam 16/02/17 Exam

13/12 Results 07/03/17 Results

* Semester Study is available according to the above calendar. ANZIIF Skills Units are available at multiple points throughout the year. For more information please visit www.anziif.com

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Australian and New Zealand Institute of Insurance and Finance Australia Level 7 628 Bourke Street Melbourne Victoria 3000 T +61 3 9613 7200 New Zealand Level 1 29 Enfield Street Auckland New Zealand Freecall 0800 103 675 T +64 9 379 7128 [email protected] www.anziif.com