PRACTICE LEAFLET CORRINGHAM MEDICAL CENTRE Practice Area

SAI MEDICAL CENTRE MEDICAL EAST TILBURY MEDICAL CENTRE PRACTICE LEAFLET CORRINGHAM MEDICAL CENTRE Practice Area

How to Register Please provide passport or birth certiﬁcate and utility bill. Registration form to be completed. Appointment for new registration might be requested and must be attended. Children under 16 must complete children’s registration form.

Personal details

Please ensure that the surgery is always informed about any changes in your details regarding

NAME, ADDRESS, PHONE, EMAIL, ALLERGIES

CHANGE OF ADDRESS AND CONTACTS

If you change your address or telephone numbers please complete change of address form as soon as possible. Please note practice has deﬁned boundaries and you will not be able to remain on our list if you move beyond them. www.easttilburyandcorringham.nhs.uk Practice Leaﬂet

Sai Medical Centre 105 Calcutta Road, Tilbury, RM18 7QA Telephone: 01375 855 643

East Tilbury Medical Centre 85 Coronation Avenue, East Tilbury, RM18 8SW Telephone: 01375 846 232

Corringham Medical Centre 114 Giffords Cross Road, Corringham, SS17 7QQ Telephone: 01375 670 070 www.easttilburyandcorringham.nhs.uk

Welcome to our Surgery. We are a practice combining three Thurrock GP practices. Our practice teams have come together to provide excellent patient care for people in Thurrock. We are working together to deliver excellent care. Our aim is to provide high quality responsive healthcare delivered by an experienced, dedicated and supported primary healthcare team.

We offer a personal and friendly service and encourage our patients to take an active interest in their health care. We manage your illnesses and help to keep you ﬁt by offering a range of preventative services. The practice is committed to improv- ing the healthcare experience for all its patients. The practice wishes to provide a primary care service that is sensitive to patients and carers needs. Every part of the work is led by practising clinicians who listen to the views of their patients and will tailor their care to their needs. May we take this opportunity to leave a review of your experience as this will help us improve our services Surgery Reception Opening Hours

Monday Tuesday Wednesday Thursday Friday

Sai Medical 8:00am – 8:00am – 8:00am – 8:00am – 8:00am – Centre 6:30pm 6:30pm 6:30pm 6:30pm 6:30pm

East Tilbury 9:00am – 9:00am – 9:00am – 9:00am – 9:00am – Medical Centre 6:30pm 5:00pm 12:00pm 6:30pm 5:00pm

Corringham 8:00am – 8:00am – 8:00am – 8:00am – 8:00am – Medical Centre 6:30pm 6:30pm 6:30pm 1:00pm 6:30pm

All the practices will close at 1pm on the 2nd Tuesday of each month for GP and staff training. In addition there are extended hours provided as part of local PCN. Please enquire at reception as it is currently being modiﬁed due to COVID-19 scenario

The surgeries are closed on weekends and public holidays if you need medical advise when the surgery is closed please ring the normal surgery number and your call will be put through to deputising service. You may be offered advice, an appointment to visit emergency surgery or home visit emergency surgery or home visit if necessary or call NHS 111.

In an absolute emergency dial 999 Please contact reception in person or by telephone to book an appointment. Make sure we have your contact details. This is to notify you in unlikely event of an emergency where appointment might be cancelled/changed or postponed .

Extended Hours Surgery-currently variable due to Covid 19 situation Usually we offer extended hours surgery everyday 6:30pm – 7:30pm HUB Appointments We are proud to host the Tilbury weekend and extended hours hub service available everyday including weekends and some public holidays. Please enquire at reception

DOCTORS (G.P) Dr V Bhat (Male) Dr T Nimal-Raj (Male) Dr V Sangtani (Female) Dr G Varghese (Male) Dr Olusola Olasehinde-Williams (Male)

Advanced Clinical Practioners Victoria Owoyemi (Female) Ali Choudhury (Male) Gulshan Qureshi (Female) Sharnette Bailey (Female)

Physiotherapist Hariprasad P

Practice Manager Geetha Bhat Annette Martinez

Practice Nurse: Marie Heloise

Eva Osei Isabella T Practice Reception/Admin Staff Reception Staff are usually your ﬁrst contact with the practice, they will help with booking appointment, check results/letters, general enquires, PPG, carer needs, immunisation update etc. Depending upon your queries they will help you use our range of services and sign post you to the right person/services. Please be patient and clear when you contact with them.

Sai Medical Centre Nusha Limbu Abiodun Oyelola Ummukulthoum Said Susan Hardy

East Tilbury Medical Centre Zoe Lightowler Ghaya Rashid Charlotte Lyus

Corringham Medical Centre Janet Wright Anna Christoforou

Smoking Cessation Advisors: Geetha Bhat We can arrange translation for other languages. Please contact surgery at least seven days beforehand to arrange for routine appointment.

We currently have people who speak following languages Hindi, Kan- nada, Konkani, Malayalam, Marathi, Urdu, Yoruba, Tamil, Swahili Practice Leaﬂet

Sai Medical Centre 105 Calcutta Road, Tilbury, RM18 7QA Telephone: 01375 855 643

East Tilbury Medical Centre 85 Coronation Avenue, East Tilbury, RM18 8SW Telephone: 01375 846 232

Corringham Medical Centre 114 Giffords Cross Road, Corringham, SS17 7QQ Telephone: 01375 670 070

www.easttilburyandcorringham.nhs.uk

Useful Telephone umbers o Basildon Hospital 01375524900 o Mental Health Grays Hall 01375402276 o MIND 01375391411 o Police 101/999 o Social services 01375652868 o S/S child protection 01375652802 o Southend Hospital 01702435555 o St Luke’s’ Hospice 01268524973 o Sure start (ﬂagship) 01375852983 o Tilbury H/Centre 01375843241 o Inclusion Thurrock 01375898680 o Drug & Alcohol service 03003031018 o Rapid Response (65+) 01375511000

MEDICATION REVIEWS We regularly review patients who are on long - term medication to ensure that they are on the most appropriate treatment and also monitor for patient’s safety. It is important that you attend surgery/telephone appt for monitoring. We may not be able to prescribe your medication if no timely reviews done

Confidentiality, Computer and Test Results All patient records on file/computer are confide ntial. To maintain confidentiality results will only be given to the patients or parent if the personis a minor. When we request investigations like blood, urine, x- ray or scan it is the responsibility of the patient to contact us to receive/review the results. Please call after 2pm .Please allow at least 5 working days for blood and urine results. Allow approx. 14days for any other investigations. ONLY PRACTICE STAFF, GP’S AND NURSES HAVE ACCESS TO PATIENT RECORDS UNDER A CONFIDENTIALITY AGREEMENT FOR KEEPING THESE RECORDS UP TO DATE AND ACCURATE.

Safeguarding children & Adult lead for the practice- Dr V BHAT.

Social services initial response Team – 01375652802 or 01375652634 Practice safeguarding Children and Young People Statement:

We have a statutory duty of care towards children (Section 11 Chil- dren Act 2004) and young people at risk. We are committed to a best practice which safeguards children and young people irrespec- tive of their background, and which recognises that a child may be abused regardless of their age, gender, religious beliefs, racial origin or ethnic identity, culture, class, disability or sexual orientation. Having safeguards in place within any organisation not only pro- tects and promotes the welfare of children and young people at risk, but also enhances the conﬁdence of staff, volunteers, parents/- carers and the general public. Protecting children and young people from abuse, neglect and exploitation, preventing impairment of health and development, and ensuring children grow up in circum- stances consistent with the provision of safe and effective care en- ables them to have optimum life chances and enter adulthood suc- cessfully. Our Practice is committed to safeguarding children, young people at risk and has a responsibility to ensure that their practice staff know what to do if they encounter child or adult abuse or have con- cerns that they may be at risk of harm. The practice is committed to working within agreed policies and procedures and in partnership with other agencies to ensure that the risks of harm to a child or young person are minimised. This work may include direct and indirect contact with children (access to patient’s details, communication via email, text message/phone). The Practice will ensure that all staff are trained to a level appropriate to their role. New members of staff will receive induction training.

We aim to ensuring that all our surgeries are child- safe practice. Patient Participation Group (PPG) The objective of PPG is to promote the health and wellbeing of practice’s diverse population. This is done by encouraging development and quality of existing health care services and includes health promo- tion.This is done by patients liaising with the GPs, practioners, nurses, practice staff and other community health workers. Carers, health au- thorities and other persons or organisations related to care provision may also attended . We request and encourage patients to actively participate in PPG. This helps to improve and standardise our care service provision. It will also aids in tailoring our services according to the needs of the local population. Please enquire at reception and we will be happy to take your details and invite you to future meetings. Also check our website.All are Welcome.

Complaints and suggestions We aim to provide a high quality service and are interested in learning how to improve the system we have. If you have any constructive suggestions please put them in the Suggestion & comments box located in the reception. If you have any complaints please ask to speak to Prac- tice Manager or Deputy who will investigate the matter once a com- plaint has been received or ask for our complaints procedure at Recep- tion. Complaints leaﬂet are displayed in waiting areas in all surgeries.

Zero Tolerance VIOLENT or ABUSIVE PATIENTS We will try our best to help you but we will not tolerate violent or abusive behaviour. Anyone verbally abusing either members of staff or the public, using inappropriate language will be asked to leave the premises . Such persons may receive a warning letter or may be asked to register elsewhere. ANYONE found to be VIOLENT OR CAUSES DAMAGE WILL BE REMOVED FROM THE PRACTICE IMMIDIATELY. POLICE WILL BE NOTIFIED.

Appointment to see the Doctor/Nurse/Practioners /physiotherapist We usually operate advanced appointment systems bookable up to two weeks ahead. Some appointments become available on the day. Please call at the time of the surgery opening to book, appointments are allocated on a ﬁrst come ﬁrst serve basis. Also there are online appointments available

Appointments attendance If you cannot keep appointment, please try to give us at least 2 hours’ notice so the appointment can be offered to other patients. Patients who fail to attend for appointment run the risk of being warned or removed from the practice list.

Test Results It is important that you check the results of any tests or investigations you have. Please do not assume the test is normal unless advised.

REPEAT PRESCRIPTIONS PLEASE NOTE- Requests should be made using the white repeat slip. Re- quests can be made online. Please ask reception for further information. Please allow 2 full working days for your request to be dealt with if the request was made before 11:30 am, after this time please allow another 1 day. We are going paperless with prescription, so we urge all patients to nominate a pharmacy so the prescription can be sent electronically.

On-line Appointment System Contact reception to register for this service. For more information visit our website. www.easttilburyandcorringham.nhs.uk

Contacting Thurrock CCG Thurrock CCG, 2nd Floor Civic Oces New Road Grays Essex RM17 6SL Telephone: 01375 365 810 Email: [email protected]