SHOP PROFILE BILL to AMEND Eddie’S Auto Body in PART PATENT East Haddam, Conn
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12 THE VOICE OF THE COLLISION REPAIR INDUSTRY talk shop anytime VOLUME 52 | NUMBER 6 JUNE 2013 TECHNOLOGY TRENDING PPG MVP CONFERENCE TELLS SHOPS TO GET SOCIAL SOCIAL MEDIA PRESENTS OPPORTUNITIES FOR CUSTOMER ENGAGEMENT OPERATIONS BOOST YOUR BOOTH CAR COUNT GET MORE PRODUCTION OUT OF YOUR SHOP’S PAINT EQUIPMENT SPECIAL PROCEDURES AND COMMUNITY AUTOWORKS PDR TACKLES HAIL PRECAUTIONS SET PAINTING PLASTIC APART OUTSOURCING CAN SAVE SHOPS HEADACHES FROM CONVENTIONAL TECHNIQUES PRODUCT SPOTLIGHT + Glasurit Multi-Purpose Gloss and Rapid Repair Clears by BASF INSIDE ONLINE OPERATIONS TRENDING PARTS ACT SHOP PROFILE BILL TO AMEND Eddie’s Auto Body in PART PATENT East Haddam, Conn. PROTECTIONS How Do You Measure Up? Let Us Give You 14,385 Ways! The Car-O-Tronic™ Vision X3 electronic measuring system contains specifications for over 14,000 vehicles worldwide … 14,385 to be exact … with new models being added daily. Avoid losing a job due to lack of vehicle information — you’ll have the data you need to fix each vehicle that enters your shop. That’s a great way to measure up! Accurate Actual 3-dimensional length, width, and height offer an infinite number of points Complete Precise measurements for all under and upper-body locations Easy To Use Wireless – no targets, sensors, or lasers; not affected by noise, wind, temperature Car-O-Soft Vision X3 or sun Electronic Measuring Software Contact your Local Distributor for a Demonstration | www.car-o-liner.com | 800-521-9696 abrn.com JUNE | 2013 THE VOICE OF ⓪❻ 24950 Country Club Blvd., Suite 200 North Olmsted, OH 4407440700 ❺❷ Phone: (440) 243-8100 ➲ ABRN.COM Fax: ((440)440) 891-267891-26755 WWW.ADVANSTAR.COM EDITORIAL MICHAEL WILLINS GROUP CONTENT DIRECTOR [email protected] (440) 891-2604 KRISTA MCNAMARA MANAGING EDITOR [email protected] NEWS ANALYSIS, INSURANCE MATTERS & LEGISLATION ISSUES (440)891-2746 STEPH JOHNSON-BENTZ ART DIRECTOR CONTRIBUTORS INSURANCE MATTERS BRIAN ALBRIGHT [email protected] 6 (614) 237-6707 MIKE ANDERSON STATE FARM TRANSITIONS FROM ZONE [email protected] (301) 535-3333 TO ENTERPRISE APPROACH CAMILLE EBER [email protected] (503) 257-9255 State Farm is streamlining processes as- JAMES E. GUYETTE [email protected] 6 sociated with shop procedures to reduce (440) 564-9180 GREG HORN inconsistencies and develop universal [email protected] (858) 368-7796 best practices. KEVIN MEHOK [email protected] (708) 516-2936 TONY PASSWATER LEGISLATIVE ISSUES [email protected] (317) 290-0611 JOHN SHOEMAKER [email protected] CASE CALLS FLAT RATE INTO QUESTION (757) 435-7118 STEPHANIE SKERNIVITZ [email protected] A recent California appellate court deci- (440) 239-9034 sion may affect long-standing fl at-rate/ TIM SRAMCIK ANALYSIS 10 [email protected] piece-rate payment practices and could (330) 475-5969 ALFRED THOMAS [email protected] PPG MVP CONFERENCE: SHOPS pose a compensation challenge to (570) 329-2712 autobody and mechanical shops. JOHN YOSWICK [email protected] GET SOCIAL (503) 335-0393 BY MICHAEL WILLINS | CONTENT DIRECTOR EDITORIAL ADVISORY VISIT ABRN.COM BOARD TOBY CHESS PPG's MVP Conference focused on social media chal- I-CAR MIKE ANDERSON lenges and opportunities that now exist for shops. SEARCH THOUSANDS OF ARTICLES ON THESE AND OTHER TOPICS COLLISIONADVICE.COM DARRELL AMBERSON LAMETTRY'S COLLISION JO PIERCE CARSTAR FRANCHISE SYSTEMS INC. PUBLISHERS EXPERT OPINION, INPUT FROM THE FIELD, FORUM COMMENTS & SOCIAL MEDIA TERRI MCMENAMIN GROUP PUBLISHER [email protected] (610) 397-1667 LISA MEND FEATURED COLUMNS ASSOCIATE PUBLISHER [email protected] (773)() 866-1514 Fax: (773) 866-1314 THE SHOP OWNER BUSINESS JIM SAVAS BY CAMILLE EBER VICE PRESIDENT AUTOMOTIVE GROUP ENSURE YOUR RECORDS ARE IN ORDER BORIS CHERNIN MARKETING DIRECTOR DOMESTIC SALES Shop owners need to protect employees, MIDWEST & N. CALIFORNIA CHUCK STEINKE 14 themselves through proper personnel [email protected] (630)() 369-0752 fi les. Fax: (630) 369-3755 12 EASTERN PAUL ROPSKI [email protected] THE CONSULTANT (312)() 566-9885 Fax: (312) 566-9884 FEATURE BY TONY PASSWATER OHIO, MICHIGAN & SOUTHERN CA. LISA MEND [email protected] STOP DOUBLE DIPPING (773)() 866-1514 AUTOWORKS PDR HELPS SHOPS Fax: (773) 866-1314 ACCOUNT EXEC./CLASSIFIED SALES ACROSS U.S. TACKLE HAIL Work to fi x industry ineffi ciencies, not KEITH HAVEMANN [email protected] BY AAGEDITOR | ABRN BLOGGER 21your software program. (818)() 227-4469 Fax: (818) 227-4023 Owner Bob Mills explains how his company can save shops a PRODUCTION & ADMINISTRATION lot of headaches in a hail event. THE LAST DETAIL KAREN LENZEN SENIOR PRODUCTION MANAGER BY MIKE ANDERSON TRACY WHITE 12 CIRCULATION MANAGER [COMMUNITY PULSE] NOT JUST 'SET THE TOE AND LET IT GO' GLADYS HART ADMINISTRATIVE COORDINATOR BEST OF AUDIO TOP HOW 2 READER INDUSTRY MESSAGE INDUSTRY VIDEO THE BLOGS WEBCASTS VIDEOS PHOTOS CALENDAR BOARDS GROUPS WEBCASTS Post-collision alignments are complex FRANCES FRANCO GROUP CONTROLLER 70and critical; shops should be CUSTOMER SERVICE SUBSCRIPTION INQUIRIESQ compensated accordingly. (888)() 527-7008 (218) 723-9477 LIST SERVICES CARISSA SIMMERMAN WHAT IS ABRN COMMUNITY? The ABRN community is an online NETWORK for your business. It's a place to go to post articles , blogs, videos, photos and audio clips to share [email protected] (()440) 891-2655 ideas with other collision repairers. Community content is used in ABRN's twice weekly e-newsletters. Check it out at http://workshop.search-autoparts.com fax: (440) 826-2865 SEARCHAUTOPARTS.COM VOL.52.06 3 35 Dustless Engineering YEARS Outdoors Since 1977 2013 TM Accudraft TITAN : - Dual Paint Modes: Choose Waterborne or Solvent Mode - Energy Savings: Uses up to 50% less energy than traditional spray booths. - Textured Vinyl Exterior & Complete Gutter System - Save Valuable Shop Space - Visit Accudraft at thinkdustless.com Expanding your shop? Try thinking outside the box... Most locations can achieve a perfect flowing production line if they just think outside the building. Take a look at an accudraft outdoor unit. The possibilities may be endless. Your finishes will be dustless. Accudraft is dustless engineering. Call for more info! R 1-800-524-0340 MADE IN ITALY SINCE 1977 Think Dustless .com THE VOICE OF THE COLLISION REPAIR INDUSTRY abrn.comabrn.com BUSINESS MANAGEMENT INSIGHTS, BEST PRACTICES & IMPLEMENTATION REPRINTS abrn 877-652-5295 ext. 121/ [email protected] (Outside US, UK, direct dial: OPERATIONS 281-419-5725. Ext. 121 22 ADVANSTAR COMMUNICATIONS JOE LOGGIA Chief Executive Officer TOM FLORIO SUBMISSIONS TO ENTER Chief Executive Officer Fashion Group, Executive Vice-President DOWNLOAD THE OFFICIAL ENTRY FORM @ ABRN.COM/TOPSHOPS TOM EHARDT Executive Vice-President, Chief DUE: AUGUST 24 Administrative Officer & Chief Financial Officer GEORGIANN DECENZO Executive Vice-President FEATURES CHRIS DEMOULIN Executive Vice-President RON WALL THE SHOP PROFILE Executive Vice-President REBECCA EVANGELOU Executive Vice-President, Business EDDIE'S AUTO BODY, EAST HADDAM, CONN. Systems TRACY HARRIS JAMES E. GUYETTE / CONTRIBUTING EDITOR Sr Vice-President FRANCIS HEID Shop adopts new Vice-President, Media Operations 32 MICHAEL BERNSTEIN Vice-President, Legal repair technology. NANCY NUGENT Vice-President, Human Resources J VAUGHN Vice-President, Electronic Information MINDING YOUR BUSINESS ThlTechnology ABRN (USPS 437970) (Print ISSN: 2166-0751, Digital ISSN: 2166- 2533) is published monthly, 12 BOOST YOUR BOOTH CAR COUNT THE PROFIT MOTIVE times per year by Advanstar Communications Inc., 131 West 1st BY | CONTRIBUTING EDITOR STANDARDIZE TO MEET GOALS St., Duluth. MN 55802-2065. JOHN YOSWICK Periodicals Postage paid at Duluth, TOM MCGEE/ CONTRIBUTING EDITOR MN 55806 and at additional mailing Get more production out of your shop's paint equipment. offices. Subscrippption prices: U.S. one year,yy $66; U.S. two year, $99; one Ensure consistency and repeatable yearyyy Canada, $74; two year Canada, 38 $148; one yeary international, $104; quality for your customers. two year international, $208. For in- formation, call (888) 527-7008 or IN THE NEXT ISSUE OF ABRN (218) 723-9477. POSTMASTER: Send address changes to ABRN, re you safely and correctly control- P.O. Box 6018, Duluth, MN 55806- 6018. Please address subscription Aling toxic spills in your shop? mail to ABRN, P.O. Box 6018, Duluth, MN 55806-6018. Canadian G.S.T. number: R-124213133RT001. PUBLICATIONS MAIL AGREEMENT NO. 40612608. Return Undeliv- erable Canadian Addresses to: IMEX Global Solutions, P. O. Box 25542, HOW2 KNOW-HOW TIPS & TECHNIQUES FROM THOSE IN THE KNOW London, ON N6C 6B2, CANADA. abrn PRINTED IN U.S.A. ©2013 Advanstar Communications TECHNICAL FOCUS Inc. All rights reserved. No part of TECHNOLOGY this publication may be reproduced or transmitted in any form or by any A LIGHT TOUCH means, electronic or mechanical in- cluding by photocopy, recording, or information storage and retrieval BY TIM SRAMCIK | without permission in writing from the publisher. Authorization to pho- CONTRIBUTING EDITOR tocopy items for internal/educational or personal use, or the internal/edu- cational or personal use of specific Need some economical clients is granted by Advanstar 50solutions for damaged paint? Communications Inc. for libraries and other users registered with the Look to your detailing dept. Copyright Clearance Center, 222 Rosewood Dr. Danvers, MA 01923, 978-750-8400 fax 978-646-8700 or visit http://www.copyright.com online. For uses beyond those listed above,