NAIA Terminal 2 Transfer Guide

NINOY AQUINO INTERNATIONAL AIRPORT TERMINAL 2 TRANSFER GUIDE

Version 2 Mabuhay!

This serves as your transfer guide for your PAL connecting flights. For easy navigation between terminals, follow the step-by-step instructions.

You may also approach any of our Transfer Desk Agents for assistance.

TABLE OF CONTENTS

CONNECTING FROM TERMINAL 2 – DOMESTIC to: Terminal 1 – PAL International Flight 1 Terminal 2 – PAL Domestic Flight 3

FREQUENTLY ASKED QUESTIONS (FAQs) 4

APPENDIX 7 CONNECTING FROM TERMINAL 2 – DOMESTIC TO: TERMINAL 1 – PAL INTERNATIONAL FLIGHT

TRANSFER PROCESS

STEP 1 STEP 2 STEP 3 Claim Baggage1,2 Proceed to Transfer Desk Proceed to Baggage for Documents Check Screening Area2 and Validation

STEP 4 STEP 5 STEP 6 Leave Checked Bags Exit Terminal 2 Domestic Proceed to the Bus Waiting with Baggage Attendants1,2 Arrival Area Area at the Arrival Curbside for FREE Shuttle Service

STEP 7 STEP 8 STEP 9 Ride PAL Bus to Terminal 1 Proceed to Departure Area Proceed to Immigration Desk and Undergo Terminal Security Screening

STEP 10 STEP 11 STEP 12 Undergo Security Screening Undergo Additional Await Boarding Call and Proceed to Baggage Screening2 Pre-Departure Area

1 Approach the Transfer Desk if you (1) missed your connecting flight or (2) don’t have a boarding pass for your onward flight. Otherwise, skip Steps 1, 3, and 4. 2 Only for passengers traveling to the US, Canada, UK, Australia, or New Zealand. Otherwise, skip Steps 1, 3, 4, and 11.

AIRPORT TRANSFER GUIDE | 1 CONNECTING FROM TERMINAL 2 – DOMESTIC TO: TERMINAL 1 – PAL INTERNATIONAL FLIGHT

TRANSFER GUIDE For easy navigation between terminals, follow the step-by-step instructions.

TERMINAL 2

INTERNATIONAL WING

4 3 1 T2

DOMESTIC WING Start Here

TERMINAL 1

11 12

7 T1

AIRPORT TRANSFER GUIDE | 2 CONNECTING FROM TERMINAL 2 – DOMESTIC TO: TERMINAL 2 – PAL DOMESTIC FLIGHT

TRANSFER PROCESS

STEP 1 STEP 2 STEP 3 STEP 4 Claim Baggage1 Proceed to Transfer Leave Checked Bags Exit Terminal 2 Desk for Documents with Baggage Domestic Arrival Check and Validation Attendant1 Area

STEP 5 STEP 6 STEP 7 Proceed to Terminal Undergo Additional Await Boarding Call 2 Departure Area Security Screening and Undergo at the Pre-Departure Terminal Security Area Screening

1 Approach the Transfer Desk if you (1) missed your connecting flight or (2) don’t have a boarding pass for your onward flight. Otherwise, skip Steps 1 and 3.

TRANSFER GUIDE TERMINAL 2

INTERNATIONAL WING

2 3 5

1 61 T2

DOMESTIC WING 7

Start Here

AIRPORT TRANSFER GUIDE | 3 FREQUENTLY ASKED QUESTIONS

Due to the COVID-19 pandemic, transit restrictions have been implemented. Immediate connecting flights for international to international and international to domestic routes are not allowed. Only domestic to international and domestic to domestic routes are allowed at this time.

GENERAL QUESTIONS

What is a Connecting Flight? A connecting flight involves two or more subsequent flights where passengers are required to transfer from one airplane to another in between destinations. The wait at the airport between two flights is called a layover.

Each flight ticket has its own Free Baggage Allowance (FBA) policy. This FBA entitlement is specific to each flight and may not necessarily apply to subsequent connecting flights. Excess baggage fees will be collected as necessary.

What is Check-Through? Check-Through Service is offered to passengers with connecting flights to check-in their baggage from the airport origin, all the way through to their final point of arrival. This significantly reduces passengers' transfer time, allowing them to enjoy a more convenient travel experience.

Does Philippine Airlines offer Check-Through Service? Yes. Philippine Airlines offers Check-Through Service for passengers with confirmed connecting flights originating from any PAL station going to any PAL destination. To avail this service, passengers must present their ticketed connecting flights upon check-in at the origin station. Once successfully checked-through, passengers will receive boarding passes for all their flight segments.

What precautionary measures are being done for transit passengers? As part of PAL's safety requirements, transfers in Manila are limited to Domestic to International and Domestic to Domestic transfers only. Passengers with connecting flights are automatically checked-through. However, transfer passengers must proceed to the Transfer Desk for documents verification for their onward flight.

Passengers are advised to accomplish the required PAL Passenger Profile and Health Locator Form as early as 5 days before their onward flight.

Domestic flights: https://bit.ly/PALDomPPHD International flights: https://bit.ly/PALIntPPHD

Passengers must ensure to have complete health & documentary requirements for their onward domestic and international destinations. Passengers must also use the Traze Mobile Application to generate and scan their QR code when entering in, boarding from, and upon arriving in all Philippine Airports, as mandated by the Philippine Department of Transportation. For more information, please visit the Traze Website.

We will enforce social distancing while passengers are waiting, on queue or inside PAL shuttle buses. Countertop sanitizers are available at our Transfer Desk.

Can I use PAL’s Online Check-In Facility to check myself through? Yes. Passengers may use the online check-in facility to be checked through. However, they will not be able to print a digital boarding pass. Our digital boarding pass is also temporarily unavailable. This service will resume depending on the conditions of travel regulations. Passengers may claim their boarding passes at the airport.

Our online check-in service is available EXCEPT for flights departing from Cebu, London, Los Angeles, San Francisco, Sydney, and Melbourne, as well as all of our special flights.

How will I know the gate assignment and boarding time of my connecting flight if I’m already checked-through? Passengers may check their most updated gate assignment and boarding time at the Flight Information Displays upon arrival at the next airport terminal.

What is Minimum Connecting Time (MCT)? Minimum connecting time is the shortest time interval required in order to transfer passengers and their baggage from one flight to another.

AIRPORT TRANSFER GUIDE | 4 FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

I’m concerned about my connecting time. How can I make sure I don’t miss my next flight? Passengers with short connecting times between flights should approach the Transfer Desk immediately upon arrival.

I missed my connecting flight. What should I do? Passengers with missed connecting flights may approach the Transfer Desk upon arrival for re-accommodation to the next available flight, subject to certain terms and conditions.

I need to comply with the arrival and quarantine protocols upon my arrival in Manila. Can I rebook my onward domestic connecting flight? Passengers with existing bookings may rebook their onward Domestic flight at least 6 days after their arrival in the Philippines to accommodate their scheduled swab test and release of results. Rebooking terms and conditions apply.

For passengers making future bookings, they may book their onward Domestic flight at least 6 days after their arrival in the Philippines to accommodate their scheduled swab test and release of results. If you wish to make changes to your booking, please call our Toll-Free Hotline Number at 1-800-435-9725 or our Manila Reservations Hotline at +632 8855-8888 or view our directory for other areas. Please note that our hotline is open to serve you daily (5:00AM to 8:00PM Pacific Time, 08:00AM to 11:00PM Eastern Time, or 7:00AM to 9:00PM Philippine Time). Please contact your travel agents directly if your booking was issued through them.

If you have a connecting flight with another airline, please ensure to contact or check their website for any requirements before you continue with your trip.

CONNECTING VIA MANILA AIRPORT TERMINALS

How much time should I leave between my connecting flights? Minimum connecting times vary considerably depending on the airlines, airports, and flights involved. Passengers connecting via Manila may refer to the table below for more information:

Flight Connection and Airline NAIA Terminal Minimum Connecting Time From DOMESTIC to INTERNATIONAL PR - PR T2 – T1 2 hours From DOMESTIC to DOMESTIC PR - PR T2 – T2 45 mins

Legend:

PR = Philippine Airlines T1 = Terminal 1 T2 = Terminal 2

Do I need to check-in again for my connecting flight upon arrival in Manila? Checked-through passengers who already have their onward boarding pass do not need to check-in a second time for their connecting flight.

I don’t have an onward boarding pass for my connecting flight. Where can I get this ? Passengers with confirmed connecting flights operated by Philippine Airlines and PALexpress should receive boarding passes for each of their flight segments upon check-in at the origin station. If not, passengers may request assistance at the Transfer Desk upon arrival in Manila.

How will I know if my bags have been checked-through? To confirm if bags have been checked-through from origin to final point of arrival, passengers may look at the bag receipt issued by the agent during check-in. If the receipt indicates MNL, checked bags must be claimed upon arrival at the Ninoy Aquino International Airport.

AIRPORT TRANSFER GUIDE | 5 FREQUENTLY ASKED QUESTIONS

CONNECTING VIA MANILA AIRPORT TERMINALS

My connecting flight in Manila is departing from another airport terminal. How can I get there? Philippine Airlines provides FREE shuttle services to and from NAIA Terminal 2 to NAIA Terminal 1 for passengers with confirmed connecting flights operated by Philippine Airlines or PALexpress. To avail this special service, passengers may approach the ground staff upon arrival in Manila.

The PAL free airport shuttle service is available at the Arrival Curbside for passengers connecting to Terminal 1.

Do I need to go through Immigration between connecting flights? In compliance with border control laws, passengers connecting to or from International flights are required to go through Immigration whenever entering and exiting the airport terminal. This screening process is necessary to regulate the entry, stay, and exit of both foreign nationals and Filipino citizens in the country.

Do I need to collect my checked baggage before transferring to my connecting flight? Generally, no. Passengers do not need to collect their checked baggage if they are already checked-through. PAL’s check- through service allows passengers to experience one-stop check-in and hassle-free baggage transfers to their final point of arrival.

However, there are some instances where passengers are required to claim their checked baggage before transferring to their connecting flight.

In what instances will I be required to collect my checked baggage in Manila before transferring to my connecting flight? Due to facility limitations and border control laws, the following passengers will be required to claim their baggage and undergo additional security checks upon arrival in Manila:

• Passengers traveling to the US, UK, Canada, Australia, or New Zealand must proceed to the Baggage Screening Area for additional security check.

If connecting from NAIA Terminal 2 Domestic Wing, passengers must remember to collect their bags from the carousel first. They may leave their bags with the baggage attendants afterwards for reloading at the carousel.

Why do I need to go through Customs between connecting flights? In compliance with border control laws, passengers connecting from International flights to Domestic flights are required to go through Customs for baggage clearance. This screening process is a regulatory requirement necessary to control entry of goods into the country.

Why do I need to go through additional security checks between connecting flights? In compliance with border control laws, all departing and connecting passengers bound for the US, UK, Canada, Australia, and New Zealand are required to undergo additional baggage screening in Manila. For more information, passengers may check the FAQs on Airport Security Check.

Where can I stay in Manila while waiting for my onward connect flight? All Domestic and International Mabuhay Lounges and the Transfer Lounge are temporarily unavailable due to strict health and safety protocols. Philippine Airlines will keep passengers updated on any development regarding lounge services. Passengers are free to stay at the Pre-Departure Area of Terminal 1 or 2 and enjoy the airport’s available restaurants, stores, and facilities.

Can I leave the airport if I have a long layover? Passengers who opt to leave the airport during layover will have to go through Immigration and Customs for assessment. These government agencies decide if passengers are qualified to leave the airport terminal and enter the country’s premises. Immigration may also require passengers to submit some documentation requirements. For assistance, passengers should approach the Transfer Desk upon arrival.

I booked my All Nippon Airways (ANA) flight through Philippine Airlines. Can I still avail of PAL’s transfer facilities and services in Manila? Yes, passengers with confirmed bookings on codeshare flights with ANA may also use the transfer facilities and services offered by Philippine Airlines. For assistance, passengers may approach the Transfer Desk upon arrival in Manila.

Passengers connecting from other PAL stations may approach the ground staff for assistance.

AIRPORT TRANSFER GUIDE | 6 APPENDIX

LEGEND

T1 T2

NAIA Terminal 1 NAIA Terminal 2 Boarding Gate

Transfer Desk Baggage Claim Baggage Drop-Off

Immigration Security Check Additional Security Check

Bus Waiting Area Bus Exit

Elevator Escalator Stairs

AIRPORT TRANSFER GUIDE | 7