BJT 4Th Annual Readers' Survey

Business Jet Traveler’s 4th Annual READERS’ CHOICE SURVEYRVRVEYEY James Lauritz/Corbis FRACTIONAL SHARES If you’ve owned a fractional share in the past three years, Please rate this fractional aircraft provider on each how did you select your fractional provider? of these factors from poor (0) to excellent (5). 3.3% Customer service 4.32

Previous experience with Cleanliness of aircraft 4.27 the provider 8.1% Aircraft model choices 4.15

Recommendation from friend 9.8% Availability of aircraft on short notice 4.10 or colleague 51.2% Age of aircraft 4.08 Found online Overall satisfaction 3.97 27.6% Used consultant Value for price paid 3.70

Other Transparency/explanation of charges 3.65 Peak-day policies 3.63

Residual-value terms 3.08 0 1 2 3 4 5 AVERAGE RATING JET CARDS If you’ve had a jet card within the past three years, Please rate this jet card provider on each how did you select your jet-card provider? of these factors from poor (0) to excellent (5).

Customer service 4.30 Previous experience with 4.32 8.5% 4.16 the provider Cleanliness of aircraft 4.27 10.3% Age of aircraft 4.03 Recommendation from friend 4.15 or colleague 39.3% Aircraft model choices 4.00 12.8% 4.10 Found online Availability of aircraft on short notice 3.894.08

Used consultant Overall satisfaction 3.873.97 29.1% Transparency/explanation of charges 3.583.70 Other Peak-day policies 3.50

Value for price paid 3.49 0 1 2 3 4 5 AVERAGE RATING CHARTER OPERATORS If you’ve flown chartered aircraft within the past three years, Please rate this charter operator on each how did you select the operator you used most recently? of these factors from poor (0) to excellent (5).

4.0% Customer service 4.21 4.8% 4.32 Cleanliness of aircraft 4.11 Previous experience with 4.27 the provider Overall satisfaction 3.95 6.5% 4.15 3.84 Recommendation from friend Availability of aircraft on short notice 4.10 or colleague Transparency/explanation of charges 3.81 4.08 Used charter broker 23.8% 60.9% Value for price paid 3.73 3.97 Age of aircraft 3.73 Found online 3.70 Aircraft model choices 3.66 Other Peak-day policies 3.57

0 1 2 3 4 5 AVERAGE RATING

WISHED-FOR AIRCRAFT If you could receive a complimentary year of flying, which aircraft would you choose?

Very light jet (VLJ)

Embraer Phenom 100 49.5%

Cessna Citation Model 510 Mustang 39.9%

Eclipse 500/550 8.3%

Other 2.2%

Pilatus PC-12 0 10 20 30 40 50 Response Percent

Single-engine turboprop airplane Embraer Phenom 100

Pilatus PC-12 56.3%

Cessna 208A or 208B Caravan 20.8%

Daher Socata 14.3% TBM 700/850/900 Piper Meridian 5.5%

Other 3.0%

0 10 20 30 40 50 60 Response Percent Small-cabin/light jet

Embraer Phenom 300 32.5% Cessna Citation Model 560 (V, Ultra, Encore, Encore+) 20.9% Bombardier Learjet 35 or 36 13.4% Cessna CitationJet Model 525 (CJ1/CJ1+, CJ2/2+, CJ3) 12.9% Hawker/Beechjet 400 series 4.9%

Beechcraft King Air 350i Nextant 400XTI 3.7%

Beechcraft Premier I, IIA 2.6% Twin-engine turboprop airplane Bombardier Learjet 28, 29 or 31 2.4% Cessna Citation Model 550 (II/SP, S/II, Bravo) 2.1%

Beechcraft King Air (all models) 70.1% Cessna Citation Model 500/501(I, I/SP) 1.7%

Piaggio Aero P180 Avanti or Avanti II 24.4% Mitsubishi Diamond IA 1.1%

Mitsubishi MU-2 (all models) 4.0% Other 1.1%

Other 1.5% Bombardier Learjet 24 or 25 0.8%

0 10 20 30 40 50 60 70 80 0 5 10 15 20 25 30 35 Response Percent Response Percent

Dassault Falcon 900 series or 2000 series 39.9%

Gulfstream GII or GIII 25.3%

Bombardier Challenger 600 or 604/605 12.2%

Embraer Legacy 600 or 650 11.5% Cessna Citation X Bombardier Challenger 850 10.5%

Midsize-cabin jet Other 0.5% 0 5 10 15 20 25 30 35 40 Response Percent Cessna Citation Model 750 (X) 24.0%

Gulfstream G100 or G150 23.7%

Hawker 750, 800 series, or 900XP 18.5% Cessna Citation Model 560XL (Excel, XLS, XLS+) 10.5% Bombardier Learjet 55, 60 or 60XR 9.8%

Bombardier Learjet 40, 40XR, 45 or 45XR 4.9%

Cessna CitationJet Model 525 (CJ4) 4.1% Gulfstream G650 Cessna Citation Model 650 (III, VI, VII) 2.3%

Hawker 600/700 1.1%

Other 0.9% Large-cabin/heavy jet

0 5 10 15 20 25 Response Percent Gulfstream G650 47.2%

Gulfstream GV, G500 or G550 15.8%

Dassault Falcon 7X 13.9%

Bombardier Global Express XRS/ Global 6000 9.8%

Gulfstream GIV, GIV-SP, G350 or G450 6.4%

Bombardier Global Express 5.2%

Falcon 2000LXS Bombardier Global 5000 1.3%

Other 0.4% Super-midsize-cabin jet 0 10 20 30 40 50 Response Percent Gulfstream G200 or G280 30.8%

Bombardier Challenger 300 30.0% Bizliner

Cessna Citation Model 680 Sovereign 15.7% Boeing BBJ, BBJ2 or BBJ3 54.2% Dassault Falcon 50 series 11.9% Boeing VIP widebodies 24.4% Hawker 4000 5.5% Embraer Lineage 1000 8.2% Dassault Falcon 20/200 4.5% Airbus VIP widebodies 6.3% Hawker 1000 0.9% Airbus ACJ318, ACJ319, ACJ320 6.2% Other 0.8% Other 0.8%

0 5 10 15 20 25 30 35 0 10 20 30 40 50 60 Response Percent Response Percent

WISHED-FOR AIRCRAFT continued If you could receive a complimentary year of flying, which aircraft would you choose?

Light single-turbine helicopter

Bell Helicopter 407 39.3%

0.0 0.2 0.4 0.6 0.8 AgustaWestland AW 119 1.0 16.7%

Bell Helicopter 206 series 12.3%

Airbus Helicopters AS350 series 10.1%

Airbus Helicpters EC130 8.2%

MD Helicopters MD 500 series 7.1%

Robinson R66 4.4% Sikorsky S-76 Airbus Helicopters EC120 1.0%

Enstrom 480 or 480B 0.9%

0 5 10 15 20 25 30 35 40 Response Percent Medium twin-turbine helicopter

Bell 407 Sikorsky S-76 series 36.0% Bell Helicopter 430 19.9%

AgustaWestland AW139 or AW169 17.4%

Bell Helicopter 212/412 8.2%

Bell Helicopter 222/230 7.1%

Airbus Helicopters SA365/EC155 6.0%

Airbus Helicopters EC145 5.3%

0 5 10 15 20 25 30 35 40 Response Percent

Light twin-turbine helicopter Large twin-turbine helicopter

Sikorsky S-92 45.9% Bell Helicopter 427 or 429 35.5% AgustaWestland AW189 16.7% AgustaWestland AW109 series 22.2% Airbus Helicopters AS332 Super Puma/EC225 13.5% Bell 222 or 430 18.9% Sikorsky S-61 8.5% Airbus Helicopters EC135 10.7% Airbus Helicopters EC175 7.4% MD Helicopters MD Explorer (900, 902) 6.5% Sikorsky S-58 5.0% Airbus Helicopters AS355 Twin Squirrel/TwinStar 6.2% AgustaWestland AW101 3.0% 0 5 10 15 20 25 30 35 40 0 10 20 30 40 50 Response Percent Response Percent

© 2014 AIN Publications. All Rights Reserved. For Reprints go to bjtonline.com/reprints Business Jet Traveler’s 4th Annual READERS’ CHOICE SURVEYRVEY OWNED AIRCRAFT Please rate your business aircraft model on each of these factors.

% Excellent % Very Good % Average % Fair % Poor

Aircraft reliability Cost of maintenance

Bombardier 57.7 31.7 8.7 Bombardier 21.2 37.5 34.6 51 9

Dassault 63.8 32.8 Dassault 19.6 33.9 32.1 12.5

Embraer 66.7 30.3 Embraer 43.8 31.3 21.9 21.6 33.3 32.4 10.8 Gulfstream 82.7 16.4 Gulfstream 43.2 35.1 10.8 8.1 Hawker 62.2 29.7 8.1 Hawker Textron Hawker Textron Hawker 14.0 38.0 34.0 10.0 & Beechcraft 66.7 33.3 & Beechcraft Textron Cessna 60.0 33.3 Textron Cessna 20.0 38.0 34.0

Aircraft technology Cockpit technology

Bombardier 33.0 47.6 14.6 Bombardier 28.9 47.1 15.4

Dassault 60.7 26.8 12.5 Dassault 55.4 25.0 19.6

Embraer 42.4 51.5 Embraer 37.5 53.1 9.4

Gulfstream 50.5 37.9 10.7 Gulfstream 48.0 34.3 15.7

Hawker 24.3 46.0 24.3 Hawker 13.5 48.7 32.4

Textron Hawker 31.4 47.1 17.7 Textron Hawker 18.0 48.0 28.0 & Beechcraft & Beechcraft Textron Cessna 22.7 55.3 20.0 Textron Cessna 28.6 41.5 27.9

Aircraft value for price paid Manufacturer’s product support

Bombardier 30.8 46.2 22.1 Bombardier 26.0 48.1 18.3

Dassault 39.3 32.1 25.0 Dassault 32.1 32.1 26.8

Embraer 56.7 33.3 10.0 Embraer 32.3 51.6 12.9

Gulfstream 38.8 38.8 18.5 Gulfstream 53.5 33.7 10.9

Hawker 27.8 47.2 11.1 8.3 Hawker 10.8 46.0 16.2 21.6 Textron Hawker Textron Hawker & Beechcraft 30.0 46.0 10.0 14.0 & Beechcraft 18.0 54.0 12.0 14.0 Textron Cessna 32.2 45.6 19.5 Textron Cessna 33.6 40.9 21.5

OWNED AIRCRAFT Boeing Business Jet Please rate your business aircraft model on each of these factors..

% Excellent % Very Good % Average % Fair % Poor

Cabin amenities Overall satisfaction

Bombardier 30.8 46.2 21.2 10 Bombardier 35.0 50.5 11.7 16

Dassault 48.2 39.3 12.5 Dassault 50.0 41.1 8.9

Embraer 21.9 40.6 28.1 Embraer 50.0 46.9

Gulfstream 44.7 44.7 8.7 Gulfstream 53.9 42.2

Hawker 13.9 61.1 19.4 Hawker 22.2 58.3 16.7 Textron Hawker Textron Hawker & Beechcraft 16.0 50.0 30.0 & Beechcraft 34.7 55.1 8.2 Textron Cessna 13.3 41.3 38.7 Textron Cessna 36.9 50.3 10.7

OWNED HELICOPTERS Please rate your helicopter model on each of these factors.

%% ExcellentExcellent %% VeryVery Good %% AverageAverage %%FairFair % %PoorPoor

Airbus* 45.8 25.0 20.8 8.3 Airbus* 37.5 45.8 8.3 Airbus* 8.3 45.8 37.5 8.3

Bell 40.5 52.4 Bell 29.3 43.9 19.5 Bell 22.0 31.7 43.9

Airbus* 17.4 47.8 26.1 8.7 Airbus* 33.3 54.2 Airbus* 8.3 54.2 25.0 8.3

Bell 23.8 42.9 28.6 Bell 17.1 31.7 41.5 Bell 28.6 54.8 14.3

NOTE: Respondents rated airplanes and helicopters that they or their companies owned within the past three years. We received insufficient data to report on manufacturers not listed. Numerals Airbus* 41.7 33.3 20.8 Airbus* 12.5 37.5 25.0 16.7 8.3 not shown for ratings under 8 percent. Percentages may not total 100 due to rounding and because numerals are not shown for Bell Bell 17.1 26.8 46.3 28.6 45.2 19.1 ratings under 8 percent. *Airbus Helicopters formerly Eurocopter

FLYING PRIVATELY Most Important Second Most Important Third Most Important

Save time 497 258 156 Ability to use airports that Whatairlines are the don't three serve most important276 reasons you346 fly privately?172 What are the three aircraft features that are most important to you? Ability to work en route 126 141 221 Save time 497 258 156 Range 122 182 173 Ability to use airportsPrivacy that 106 134 191 276 346 172 airlines don't serve Economical operation 201 137 122 More comfortable flight 91 157 193 Ability to work en route 126 141 221 Cabin size 127 151 111 185 90 69 SecurityPrivacy 106100 80134 143 191 Aircraft manufacturer 0 200 400 600 800 1,000 Age of aircraft 115 118 113 More comfortable flight 91 157 193 NUMBER OF RESPONDENTS Speed 91 95 127

Security 100 80 143 Accident history 138 78 72

0 200 400 600 800 1,000 Cockpit technology 78 92 91 NUMBER OF RESPONDENTS Runway performance 67 90 85 Cabin amenities 32 65 77 How do you expect your private flying to change in the year ahead? Product support history 30 56 70 Baggage space 26 46 Will fly about the same 50.8% 0 100 200 300 400 500 Will fly a bit more 31.4% NUMBER OF RESPONDENTS

Will fly much more 8.2% Bombardier Challenger 300

Will fly a bit less 6.6%

Will fly much less 2.9% 0 10 20 30 40 50 60 RESPONSE PERCENT

How has your private flying changed in the past year compared with the year before?

Flew about the same 46.4% How does safety factor into your choice of providers? Flew a bit more 21.9% I fly only with operators 27.6% Flew a bit less 17.5% that have passed safety audits 51.4% I trust that safety is a given Flew much less 8.4% when I fly privately 21% Flew much more 5.9% I rely on recommendations 0 10 20 30 40 50 from friends or colleagues RESPONSE PERCENT

DEMOGRAPHIC DATA Information about our 1,200-plus respondents, including how, why and how much they fly.

Please indicate the manufacturer When you purchase business aviation products and services, what information sources do you of your airplane. rely on? (Check all that apply.)

Textron Aviation Cessna 22.4% Personal knowledge/experience 63.6% Gulfstream 16.8% Aviation International News 52.3% Bombardier 16.6% Textron Aviation Beechcraft & Hawker 10.2% Business Jet Traveler 51.1% Dassault Falcon 9.0% Flight department or my pilot(s) 41.6% Hawker 6.3% Friends and colleagues 40.4% Embraer 5.3% Business aviation associations 27.6% Piper 3.4% Pilatus 2.3% Business aviation consultant 16.2% Boeing Business Jets 1.4% 0 10 20 30 40 50 60 70 80 Response Percent Daher-Socata 1.4% Mitsubishi 1.2% Airbus 1.1% Eclipse 1.1% How much do you fly privately in a typical year? Piaggio Aero 0.8% Less than 25 hours 21.6% Textron Aviation Hawker 0.5% Nextant Aerospace 0.3% 25-50 hours 18.2%

0 5 10 15 20 25 50-100 hours 19.1% Response Percent 100-200 hours 18.8%

200-300 hours 11.8%

More than 300 hours 10.5%

0 5 10 15 20 25 Response Percent

2.9% Which of the following 6.8% What’s the purpose best describes you? of your flights? 7.4%

Owner/operator 20.5% Always or almost always business 38.0% 34.1% 27.1% Passenger only Mostly business About 50/50 business & personal Pilot only 34.8% Mostly personal Other 28.4% Always or almost always personal

Have you or your company owned Have you owned a fractional a business jet or turboprop within the past 3 years? share within the past 3 years? 11.0%

Yes Yes 41.6% 58.4%

No 89.0% No

Have you used a charter operator Have you had a jet card within the past 3 years? within the past 3 years? 10.9%

Yes 47.2% 52.8% Yes

No No 89.1%

Have you or your company Please indicate the manufacturer of your helicopter. owned a helicopter within Bell Helicopter 39.1% the past 3 years? 10.6% Airbus Helicopters (formerly Eurocopter) 20.9%

AgustaWestland 13.9% Yes Sikorsky Aircraft 12.2% 89.4% No Robinson Helicopter 11.3%

MD Helicopters 2.6%

0 5 10 15 20 25 30 35 40 Response Percent