August 22, 2011

Brevard Business BBN News

Vol. 29 No. 34 August 22, 2011 A Weekly Space Coast Business Magazine Broadway singer Burch signature performer for ‘Jazzoo’ at Brevard Zoo chief operating officer and general manager By Ken Datzman of Viera Realty Inc. She said the event was designed to have VIERA — Launching a new fund– broad appeal to all types of jazz–oriented raising concept and strategy in the fans. The program featured “unusual community is always considered a bold breath in terms of the kind of music that move, especially in today’s economy. was played.” But at the same time, it shows an “Jazzoo” replaces the benefit “Great organization’s vision to keep its ideas fresh Tastes of Suntree,” which had a successful while seeking out untapped segments of run in the community, raising money for the market. the Brevard Zoo. In just one year, the Brevard Zoo found For 2011, the program has been that its expansive compound off North expanded and is reflected in its new title, Wickham Road, whose assets include the “Jazzoo: A Tapestry of Musical and air–conditioned Nyami–Nyami River Epicurean Adventures.” Lodge — complete with chandeliers — was “We were very careful last year at the indeed a unique venue to showcase an zoo in planning this event. We didn’t want evening of jazz performances. to overreach. We focused on quality as we Known for maintaining close ties with transitioned into this year’s event,” Davis the community, the Brevard Zoo broke new said. entertainment ground in 2010 hosting an “The result was magnificent. It has event called “Jazzoo.” provided the zoo with a platform to really BBN photo — Adrienne B. Roth The concept was designed for the local enhance the program. We have added an market by Karen Davis, a Brevard Zoo epicurean element, with a host of outstand- Brevard Zoo board member Karen Davis, chief operating officer and GM of Viera Realty Inc., board member. It got off to a rousing start ing restaurants participating this year. designed ‘Jazzoo,’ a new entertainment concept for the zoo, which has been expanded this year. Neil and saw strong community support. Overall, I think we are positioned to Abramson is Brevard Zoo’s chief development officer. They are at Viera Realty. Broadway actress and cabaret singer Shelly Burch, who first co–starred on Broadway with Sammy Davis Jr. in ‘Stop the “We realized last year we really struck a World,’ headlines the Sept. 24 event. good note with Jazzoo,” said Davis, the Please see JazZoo, page 19 Old–fashioned customer courtesy can boost your business success Here’s the example that inspired this happy, repeat customers are their bread are looking to retain customers more than By Marie Stempinski column. I asked a crew member how to get and butter. They train employees to be the ever. And the quality of customer service is Scripps Howard Service to a certain area and instead of just giving face and the voice of their firms. Matt of utmost importance,” he said. “Compa- me directions, he escorted me down three Miller, co–founder and CIO of nies are now looking to bring customer My husband and I recently enjoyed the decks and across the ship all the while CareerBliss.com, added that companies are service teams back to the U.S. to ensure top best customer service of our lives. It was on asking where we were from and telling me beginning to get the message. a cruise ship, and we are happy to report about his native country. That gentleman “With the recent recession companies Please see Customer Courtesy, page 16 that old–fashioned courtesy, respect ,and may have lost a few minutes from his daily

over–the–top customer care is still alive. work routine, but he turned me into a

Throughout the voyage each of the crew walking advertisement for his cruise line. INC. NEWS,

members referred to us as “Madam” or Why am I so blown away by these BUSINESS BREVARD

“Sir,” greeted us with “good morning,” behaviors? Because they are so rare! Yet, in PAID

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if they could be of help, answered all businesses should be doing all they can to STANDARD questions quickly, and, in many cases, rev up customer treatment. PRESORTED went out of their way to help. Forward–thinking owners know that BBN SPACE COAST BUSINESS Space Coast Public Relations Association 1HHGD+DQGLQ6WDJLQJ

RPUNJLU[LYJVT “Florida Today.” Additionally, he serves on the American College of Healthcare Executives, the Board of Overseers at Florida Institute of Technology’s School of Business, and United Way of Brevard County. Earlier this year, Means announced his retirement from Health First. Industry veteran Woodbridge will be honored for her “exemplary public–relations work” on a national and local scale. For the past three years, Woodbridge has been instru- *(33* [OL2PUN*LU[LY mental in the local marketing and communications efforts ::W:WLJPHS,]LU[Z+LWHY[TLU[ developed for the Aerospace Workforce Transition MVY`V\Y7LYZVUHSPaLK Program, an initiative created by Brevard Workforce that *VTWSPTLU[HY`*VUZ\S[H[PVU*VT is helping the community transition the thousands of workers who are losing their jobs as a result of the close of 3KRWR&UHGLW3DXO+HQQHVV\ MaxwellMMaMaxMaxwaxwexwell C. KingKing CenterCenter forfor thet Performing Arts of Brevard Community College the space–shuttle program. LocatedLLocated on the cornercorner of Post & Wickham Roads, Melbourne She is also the “PR force” behind the annual promotion of the MIMA Foundation Pro Tennis Classic, a professional women’s tennis event. Woodbridge is past president of both the Space Coast Florida Public Relations Association and the Space Coast American Advertising Association. She has contributed her time and talent to community organizations such as the Space Coast Chapter of the American Red Cross, Prevent! of Brevard, MIMA Foundation of Brevard, Satellite High School Instrumental Music Program and Space Coast Ballet. In 2008, the Florida Public Relations Association state Michael Gaich board recognized Woodbridge with the Doris Fleischman Award for her continuous service to the organization. Tickets for the 2011 Roast and Toast are $40 for Florida Public Relations Association members and $50 for guests. new ad emailed Corporate tables that seat 10 people are available for $400. Checks should be made payable to FPRA and mailed to: P.O. Box 410704, Melbourne, Fla., 32941–0704. For more information about the Roast & Toast, contact event FULL COLOR chairperson Suzanne Sparling at 631–2740 or visit http://blog.spacecoastfpra.com.

BREVARD BUSINESS NEWS / 2 Call Adrienne Roth at 321-951-7777 for Advertising Information AUGUST 22, 2011 BBN SPACE COAST BUSINESS Festival winner will be invited to Slater Brothers Invitational in Cocoa Beach The 19th annual Doctors, Lawyers, Weekend Warriors Your Team Moves Fast Surf Festival is set for Friday and Saturday, Sept. 16 and 17, at Sebastian Inlet. And for the first time, the winner of the event will be MacBook Air Can Help invited to the Slater Brothers Invitational Surf Contest in Cocoa Beach, to compete with the world’s finest surfers. The Sebastian Inlet event is an opportunity for surfers Visual Dynamics over age 30 to participate, for the 19th year, in raising money for charity and surfing first peak on Saturday morning with just three friends, said area attorney Jack Kirschenbaum, event founder. new emailed Kirschenbaum said he “guarantees a fun, rideable surf” for all the doctors, lawyers, engineers, preachers, and architects who are still surfing after all these years. “This is a chance for all of us professionals or retired Breeze through spreadsheets, create emails or even edit you favorite photos and with flash storage you get professionals to surf first peak without all the groms on a instant gratification to access data quickly. MacBook Air is incredibly thin and light and every bit a Mac. This Saturday morning and contribute our hard–earned money means your team can be justFULL as productive COLOR on the road as they are in the office. to one of my favorite causes, the Satellite High Surf Club.” Join the growing number of companies offering the Mac at work. The Satellite High Surf Club is this year’s recipient of the funds raised from the program. Part of the festivities is the annual “Surf Stomp” party. Stop in - Take Advantage of our It will begin at 6 p.m. on Friday, Sept. 16, at Da Kine Diego’s in Satellite Beach, with special guest Honey Miller. 12 Month no interest Financing! VISUAL DYNAMICS, INC. “This is an opportunity to support a great local band, a See Stores for More Details fabulous local restaurant, and budding young student www.visdyninc.com [email protected] surfers,” said Kirschenbaum. The Avenue Beachside The tournament entry fee is $125 and the divisions are 2251 Town Center Blvd, 694 E. Eau Gallie Blvd Suite 105, Viera Indian Harbour Bch Doctors, Lawyers, Weekend Warriors, Wahines, Fossils 321-433-0607 321-773-7788 and for the first time, Stand–up Paddle. Entry forms are © 2011 Apple Inc. All rights reserved. Apple, the Apple logo and iPad, are registered trademarks of Apple Inc., registered in the U.S. and other countries. available at DoctorsLawyersWeekendWarriors.com. For more information, call Kirschenbaum at 727–8100 or e–mail Jack.Kirschenbaum@gray–robinson.com or contact Heather Carver at [email protected]. We are a SMALL BUSINESS ‘Parent’s Night Out’ event at Viera doing business with SMALL BUSINESSES Brevard County Parks and Recreation will host a “Parent’s Night Out” from 5:30 to 10 p.m. on Friday, Aug. 19, at the Viera Regional Community Center, 2300 Judge Fran Jamieson Way, inside the Viera Regional Park Complex. Parents can enjoy a night out while their children have lots of fun with games, crafts, pizza, chips, drinks, a movie, and more. This event is for children in kindergarten through sixth grade. The fee is $12 per child. Registration and payment are due by 2 p.m. on Friday, Aug. 19. Call 433–4891 for further information. Somethinbg else JPMF awards grant to Astronaut High Astronaut High School’s Academy of Health Sciences Community Bank of the South was awarded a grant by the Jess Parrish Medical Founda- FULL COLOR tion. The grant, in the amount of $2,000, will help support pick up BBN the goal of educating high–school students who wish to pursue a career in a medical field. The grant will help 8/1/11 provide busing to several career–related facilities. Educa- tional field trips to post–secondary schools provide Helping PROFESSIONALS andpage BUSINESSES 5 reach their dreams. students with valuable information for pursuing their aspirations for careers in medical sciences. Students are FULL COLOR also taken to the Florida Blood Centers, area medical 2321 Highway 524 277 N Sykes Creek Parkway 1902 S. Fiske Blvd facilities, and community–service events. Additionally, the Cocoa, FL 32926 Merritt Island, FL 32953 Rockledge, FL 32955 grant monies will help offset the cost of the end–of–year 321.631.1110 321.452.0420 321.638.8939 LOCALLY OWNED AND OPERATED.OPEERATA ED student awards, membership dues in Health Occupations www.cbosdirect.com Students of America, and supplies related to the academy.

AUGUST 22, 2011 Visit BrevardBusinessNews.com for Advertising Information BREVARD BUSINESS NEWS / 3 BBN EDITORIAL Active older adults less likely to become cognitively impaired published in the July 25 issue of the Archives of Internal people burn during daily activities. First, they calculated By Czerne M. Reid Medicine. the total amount of energy used for the day, then sub- “There are millions and millions of people who don’t tracted the basic amount of energy the body needs while at Reaching over to make the bed or bending to get a exercise, but we’re beginning to understand that a lot of rest. grocery bag might not be the typical idea of being physi- these people do a lot during the day, and they are likely to Participants drank so–called “heavy” water, which has cally active. But all those everyday movements add up and accumulate more energy expenditure during the day than a slight chemical difference from regular water. That could contribute to health benefits, especially among older others who go out and exercise,” said study co–author Todd allowed researchers to track the body’s consumption of adults — even if it’s not clear just how much energy Manini, an assistant professor in the department of aging oxygen molecules over time and use that to calculate the seniors are exerting. and geriatric research at the University of Florida College number of calories burned. Previous research has been mostly based on error– of Medicine and the UF Institute on Aging. To find out how much energy a person used while at prone self–reports of physical activity rather than actual “These studies are starting to shed light on the fact that rest, the researchers used a method called calorimetry to measurements. accumulating activity during the day can potentially determine the levels of carbon dioxide in the breath. Now, University of Florida researchers and colleagues provide health benefits.” For comparison, the researchers also collected self– have used laboratory–based methods to objectively A growing body of research points to the promise of reported activity data. measure the amount of energy older adults use up as they physical activity as a way to prevent or even treat cognitive To assess cognitive function, patients were tested on go about their daily activities, and linked that to cognitive impairment. But to figure out what types of activities are memory, concentration, orientation, language and other performance. necessary, and how much, researchers need better categories. The researchers found that older adults who expend estimates of energy spent in various activities. The more energy spent, the lower the likelihood of relatively high amounts of energy in their daily activities “That’s going to be a hard question to answer until we cognitive impairment, the researchers found. Patients with are substantially less likely to become cognitively impaired can get objective answers about physical activity,” said the highest levels of activity energy expenditure were 90 than those who exert less energy. The findings are Kirk Erickson, an assistant professor in the department of percent less likely to become cognitively impaired than psychology and the Center for the Neural Basis of Cogni- those with the lowest levels of expenditure. tion at the University of Pittsburgh. “If we’re going to The findings are consistent with what other researchers translate this research into a clinical setting, we need to have found, but Manini and colleagues went a step beyond Brevard Business provide a quantifiable metric or number for how much by pointing out the shortcomings associated with using BBN News physical activity to get.” Erickson was not involved in the self–reported activity. current study. Self–reports are highly biased because people might Previous studies have relied heavily on study partici- report participating in more activity than they actually do 4300 Fortune Place, Suite D pants to tell researchers how physically active they were. — or they might forget to mention something they did. West Melbourne, FL 32904 “With self–report, we hear what people think they are Self–reports also often focus on sports–like activities and (321) 951–7777 getting, but it might not be accurate, and doesn’t tell us fail to capture movements such as walking around the fax (321) 951–4444 about energy expenditure the way that objective measures house or pottering about in the garden. BrevardBusinessNews.com do,” said Erickson, whose imaging studies have shown that The link between the onset of cognitive impairment and one year of participation in modest amounts of exercise can energy expenditure was stronger when laboratory reverse Alzheimer’s–related atrophy in parts of the brain measurements were used to measure activity than when PUBLISHER Adrienne B. Roth involved in memory formation. self–report data was used. In addition, the relationship In the new study, the research team, led by scientists at between the amount of energy spent and the amount of EDITOR the Heart and Stroke Foundation Centre in Toronto, and decline experienced was more pronounced for laboratory Ken Datzman at the University of California, San Francisco, moved a methods than for self–reports, possibly because of more step closer to reliably identifying just how much energy accurate recording of low–intensity activity. OFFICE MANAGER people expend. “The strength of the study was that the researchers Frank Schiffmann The researchers studied almost 200 older adults who on didn’t have to just ask people how much physical activity average were 75 years old to figure out how much energy they got — they could actually measure it,” Erickson said. Brevard Business News is published every Monday by Brevard Business News Inc. Bulk Rate postage is paid at Bradley’s teddy–bear sale benefits Space Coast Cancer Foundation Melbourne, FL and Cocoa, FL. This publication serves Brevard county resident Linda Bradley, president of the Space Coast Cancer Foundation, raised $3,050 for charity by business executives in Brevard County. It reports on selling more than 300 space–shuttle teddy bears commemorating mission STS 135. Each bear is outfitted in an orange news, trends and ideas of interest to industry, trade, jumpsuit with the official NASA patch identical to ones that the astronauts wore during the mission. Bradley sold the agribusiness, finance, health care, high technology, education and commerce. bears leading up to the final launch and donated all of the sale proceeds to the Space Coast Cancer Foundation. Shuttle bears are still available for $10 each by calling the foundation office at (855) 894–4673, extension 3500. Letters to the Editor must include the writer’s signature and printed or typed name, full address and telephone Brevard County Legislative Delegation to meet in Commission Chambers number. Brevard Business News reserves the right to edit The Brevard County Legislative Delegation will meet at 3 p.m. on Wednesday, Sept. 7, in the Brevard County all letters. Send your letters to: Editor, Brevard Business Commission Chambers, 2725 Judge Fran Jamieson Way, Building C, in Viera. The announcement was made by State News, 4300 Fortune Place, Suite D, West Melbourne, FL, Rep. Ritch Workman, who chairs the delegation. The primary purpose of this meeting is to consider local issues to be 32904, or email [email protected]. presented before the Legislature in 2012, Workman said. This is the only scheduled meeting of the delegation before the Subscription Rates for home or office mail delivery are 2012 Legislative Session, which begins Jan. 10. The first portion of the meeting will be limited to presentations by local $26.00 for one year (52 issues). Send all address government entities and those requesting bill submissions. The second portion of the meeting is for organization and changes to: Circulation Department, Brevard Business citizen presentations. Anyone wishing to be placed on the meeting agenda should contact Bethany Iliff in Workman’s News, 4300 Fortune Place, Suite D, West Melbourne, FL, Office in writing, at 33 Suntree Place, Suite D, Melbourne, Fla., 32940. The deadline is 5 p.m. on Friday, Aug. 26. The 32904, or email [email protected]. e–mail address is [email protected]. Direct telephone inquiries to Workman’s office at 757–7019.

BREVARD BUSINESS NEWS / 4 Call Adrienne Roth at 321-951-7777 for Advertising Information AUGUST 22, 2011 BBN SPACE COAST BUSINESS Bright House Networks adds favorite Fox shows to Primetime On Demand lineup ORLANDO — With the new fall primetime television season just around the corner, Bright House Networks customers won’t have to worry about missing one minute of “Glee’s” high–school drama, “House’s” dramatic diag- noses, or the hilarious escapades of “The Simpsons.” Effective immediately, Bright House Networks said TO A HELPING select Fox programming will be available on Primetime On Seacoast National Bank Demand and Primetime HD On Demand. HAND FOR Shows will appear the day after their original air date new ad Monday and remain on the service for up to four weeks. Both Primetime On Demand channels are offered to Bright YOUR BUSINESS House Networks’ digital–video customers at no additional charge. FULL COLOR “We are thrilled to add Fox shows to our robust lineup of Primetime on Demand programming,” said Bright It’s an excellent time to invest in your business House Networks’ Donald Forbes, senior director of by upgrading your equipment or getting that corporate Communications. “just in case” line of credit. At Seacoast National “Our Primetime On Demand feature is increasingly Bank, we’re ready and willing to help with great popular with our customers, as it allows them to watch rates on lines of credit. We’re committed to what they want, when they want to. With On Demand supporting our local businesses, stop by to meet access to shows from the top broadcast networks, plus a with a local lending specialist today. Together, large variety of popular cable programs, we can help let’s get down to jump-starting your business. ensure that viewers will never have to miss any of their favorite television programs.” Fox–TV programs that will be available on Primetime On Demand and Primetime HD On Demand include “American Dad,” “America’s Most Wanted,” “Bob’s Burgers,” “Bones,” “The Cleveland Show,” “Cops,” “Family Guy,” “Fringe,” “Glee,” “Hell’s Kitchen,” “House,” “MasterChef,” “Raising Hope,” and “The Simpsons.” In addition to the Fox–TV shows, Bright House TO A MORE HUMAN WAY TO BANK Networks customers can also find popular programming from “ABC,” “NBC” and “CBS” on both Primetime On 6711 Lake Andrew Drive SeacoastNational.com Demand and Primetime HD On Demand. 321.635.2440 Bright House Networks offers hundreds of network and cable–TV programs anytime in both HD and SD on a 5500 Murrell Road variety of free On Demand channels including Entertain- 321.751.5665 Loans subject to credit approval. ment On Demand, Cutting Edge On Demand, Kids On Demand, Sports On Demand, and more. A complete listing can be found at http://ontv.brighthouse.com/free. Nancy Taylor Bright House Networks also offers a variety of popular Nancy R. Taylor Guiding you through the world and Interactive features for its customers, including Start Broker/Owner pick up BBN of employee benefits: Over, Look Back, Remote DVR Manager, and a multi–

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BREVARD BUSINESS NEWS / 6 Call Adrienne Roth at 321-951-7777 for Advertising Information AUGUST 22, 2011 BBN SPACE COAST BUSINESS Florida Tech hires Matt Kilcullen as its vice president for athletic fund–raising Florida Institute of Technology has announced the Farts Aren’t Always Funny appointment of Matt Kilcullen as assistant vice president for athletic fund–raising, effective Aug. 22. Kilcullen will report to Kenneth Stackpoole, senior vice president and chief development officer. “Mr. Kilcullen is a seasoned, successful fund–raiser One in 10 women suffer with fecal incontinence with a lifetime career in athletics — a perfect combination of skills and experience for us. We feel very fortunate to The inability to control gas or stool is called FECAL have in him this winning combination,” said Stackpoole. Zipper Kilcullen has 33 years experience in fund–raising and INCONTINENCE. The accidental loss of gas or stool building winning athletic programs, Stackpoole said. can be quite embarrassing. Zipper Urogyn offers Most recently, he was assistant athletic director at the University of North Florida in Jacksonville, where he was new ad emailedstate-of-the-art testing and minimally invasive responsible for restructuring the Osprey Club, the support arm of the university’s Athletic Department, increasing its treatment for fecal incontinence. memberships and donations. He was also successful in organizing the Kratzert/ FULL COLOR Browning Scholarship Golf Classic. “It is an honor to join the team at Florida Tech,” Kilcullen said. “We look forward to working with each and every member of the Panther community to help grow an already successful athletic program. With the addition of football in the fall of 2013, it is an exciting time to be a part of the campus and the community.” Ralph Zipper, MD, FACOG, FABAGYN Kilcullen was the head basketball coach at the Univer- Inventor of Incisionless Vaginal Rejuvenation® sity of North Florida, from 1999 to 2009. He recorded the 321.674.2114 President American Board of Aesthetic Gynecology | ABOG Board Certified most wins by a men’s basketball coach in the school’s www.ZipperUroGyn.com Director of the Southeast Dual Urogynecology Aesthetic Gyn Fellowship history. He also distinguished himself as an outstanding facebook.com/ZipperUroGyn 1130 South Harbor City Boulevard Melbourne, FL fund–raiser in this position through innovative activities. Among his prior university experiences, Kilcullen was the University of Notre Dame’s assistant men’s basketball coach from 1985 to 1991. Kilcullen earned a bachelor’s degree in physical BUSINESS education from Herbert H. Lehman College in New York Thursday City. He is currently enrolled in a master’s in athletic RESOURCE August 18, 2011 administration program. SUMMIT 4-7 pm Health First hiring critical–care nurses Health First is looking to hire critical–care nurses to Cost: $20/person (includes light hors d' oeuvres & refreshments) work throughout its hospital system, which includes Cape Location: Melbourne Area Association of Realtors Canaveral Hospital in Cocoa Beach, Holmes Regional 1450 Sarno Road, Melbourne Medical Center in Melbourne, Palm Bay Hospital and Take this unique opportunity to meet one-on-one with Small Business Liaison Officers (SBLO's), Procurement Kempf's Officers and company representatives from some of the biggest companies in Brevard County. We want to hear Viera Hospital. Log on to www.Health–First.org and click your 30 second commercialMatt's on your product and/or service!!Casbach In addition, DISCOVER the wealth of resources on the career tab on the left of the screen. available to you to grow your business.

Backstage Arts opens in Merritt Park Place Primes & Commericalpick Companies upSmall BBN Business Resources Backstage Arts has opened in historic Merritt Park new ad emailed available face to face discussions available face to face discussions Place in Merritt Island. This is an enrichment program Brevard Public Schools 8/08/11CVG Strategies SCORE DRS RSTA EDC US Small Business Admin. that features performing and creative arts play shops for FL MEP Wells Fargo DRS Tactical youngsters. Budding performers and artists, ages 3 to12, pageHoyman Dobson,9 CPA Whitaker Cooper Lockheed Martin explore a variety of arts disciplines that include theatre, FULL COLOR PTAC Willis Rockwell Collins FULL COLORRBC Bank Women's Center @ FIT dance and art. The program’s aim is to contribute to Transfield Services SBDC @ BCC “children’s development through arts–inspired play United Space Alliance opportunities, reinforce the role that arts have in learning, (Also in attendance: Harris and and provide an invaluable appreciation for the arts.” Comprehensive Health) New sessions are offered throughout the year and are all taught by qualified and experienced staff in a nurturing, learning environment. The fall session begins on Saturday, Sept. 24. Registration is now open. To enroll or learn more, visit www.backstageARTSkids.com, or call 427–3263. To register: www.spacecoastedc.org/EDC/EDCEvents/UpcomingEvents.aspx The e–mail address is [email protected].

AUGUST 22, 2011 Visit BrevardBusinessNews.com for Advertising Information BREVARD BUSINESS NEWS / 7 BBN SPACE COAST BUSINESS Area professionals to discuss challenges and impact of charitable fund–raising The Space Coast Chapter of the Association of Fundraising Professionals will host its breakfast program at 8 a.m. on Friday, Aug. 26, at Suntree Country Club in Melbourne. MAKING HEADLINES The topic of the meeting is “Changes in charitable gift tax law, and how to work with donors throughout their lifetime and beyond,” to be presented by keynote speakers Anita Calabro, senior trust administrator, and Erik FOR ALL THE Johnson, vice president of Wealth Management at Regions Morgan Keegan Trust. The event fee is $25 for members and $40 for guests who attend with a member. RIGHT REASONS Those interested in attending may prepay by visiting http://afpspacecoast.afpnet.org. Or, checks can be mailed to P.O. Box 237873, Cocoa, Fla., 32923, and should be made payable to AFP Space Coast. The program will also feature a special presentation on In May 2011, SmartMoneyRaymond named Raymond james James the best full-service the state of fund–raising today, trends in the profession, broker in its 2011 Annual Broker Survey, for the third time in four years. and the programs and services offered to chapters by the d Association of Fundraising Professionals. Val Lay, the chapter services director for the Associa- In April 2011, seven Raymond James analysts ranked in the top five for their tion of Fundraising Professionals, will address the group. coverage industries in The Wall Street Journal’s 19th annual Best on the Lay, a 20–year veteran of fund–raising, will provide an Street survey, with thenew firm tying ad for secondemailed overall among 196 research firms update and will offer some “inspiring words about the ways qualifying for the study. fund–raising changes lives.” As chapter services director for the central United d States, Lay provides the link between international In March 2011, Fortune magazine named Raymond James one of the World’s headquarters and the chapters in 16 states. Most Admired securities companies. For more information on registration, contact Michele depending on size I might Murrell at [email protected]. The Space Coast Chapter of AFP was formed in 2008 as We’re honoredput by the something attention, but it’s our under commitment this to our clients that part of the internationally known association that repre- is truly noteworthy. We believe the accolades are just a result of our long- sents 30,000 members in 222 chapters throughout the standing dedication to exceptional customer service. Contact us today. world. The association fosters development and growth of fund–raising professionals and promotes “high ethical standards” in the profession. Schedule changes at Aquatic Center The Palm Bay Aquatic Center’s Open Swim hours have changed to Monday through Friday, 11 a.m. to 4:30 p.m., and Saturday and Sunday, noon to 5 p.m. Family Swim will continue on Fridays only, from 7 to 9 p.m. Lap Brent Peoples Swimming will be available Monday through Thursday from 7 to 9 p.m. The Palm Bay Aquatic Center is at 420 Branch Manager, Vice President-Investments Community College Parkway, just south of Brevard Community College.For more information, call 952–2232. 202 N. Harbor City Blvd. Suite 200 // Melbourne, FL 32935 Hunter–safety class Aug. 27 in Titusville 321.253.7999 // Toll-Free 800.838.4488 // Fax 866.522.9580 Brevard County Agriculture and Extension Service and [email protected] the University of Florida Institute of Food and Agricultural www.rjf.com/melbourne Sciences will offer a hunter–safety class on Saturday, Aug. 27, from 7:30 a.m. to 4 p.m. at the Titusville Rifle and Pistol Club, 2299 Gun Club Lane. The students learn a majority of the knowledge portion of the course via the Internet, and the remainder of the course is covered in a Past performance may not be indicative of future results. SmartMoney does not endorse any product or service of Raymond James. The survey criteria included performance of recommended stocks, customer satisfaction, and user-friendliness of account statements and websites. The Wall Street Journal does not endorse, sponsor or approve the investment four–hour classroom setting, written test and a three–hour programs of Raymond James. The survey identifies the top five analysts across various industry categories, basing the awards on stock-picking skill. Fortune magazine ranking based range test. The class is the “Florida Fish and Wildlife on an average score of nine key attributes of reputation: people management, use of corporate assets, social responsibility, quality of management, financial soundness, long-term Commission” online course. There are no age restrictions. investment, quality of products/services, global competitiveness and innovation. The information provided is for informational purposes only and is not a solicitation to buy or sell Raymond James Financial stock. ©2011 Raymond James & Associates, Inc., member New York Stock Exchange/SIPC. 11-RJA-0344 SFS/CW 8/11 The cost to attend is $10. For more information or to register, contact Gus Koerner at 633–1702.

BREVARD BUSINESS NEWS / 8 Call Adrienne Roth at 321-951-7777 for Advertising Information AUGUST 22, 2011 BBN SPACE COAST BUSINESS Women of Achievement Award accepting nominations from community, by Sept. 1 Nominations to honor and celebrate the March of Dimes 2011 Space Coast Woman of Achievement Award, US LAWNS presented by Jess Parrish Medical Foundation Spirit of Philanthropy, are being accepted. The selection committee will review nominees and the honoree will be selected from the submitted nominations. The 2011 Space Coast Woman of Achievement will be recognized at the third annual Space Coast Signature Chef’s Auction. Women who have achieved meritorious goals that We Are A Full Service impact the community in the areas of business, govern- Landscaping Management ment, social services, education, health, or arts are eligible Twin Rivers US Lawns for nomination. Company Nominators may remain anonymous. Nominations and pick up BBN pick up BBN all other supporting material must be received by Sept. 1. /DQGVFDSH0DLQWHQDQFH Nominators will be notified if their nominee is selected as 8/1/11 )HUWLOL]DWLRQ7/11/11 an honoree and will be given the opportunity to purchase tickets to the awards ceremony. page 8 ,UULJDWLRQ page 2 A committee comprised of representatives from the March of Dimes, Jess Parrish Medical Foundation, $UERU6HUYLFHVFULL COLOR previous honorees and community leaders will review all submitted nominations and make the final selection. FULL COLOR 'HVLJQ,QVWDOODWLRQ The 2011 Woman of Achievement Honoree will be chosen at the March of Dimes’ Signature Chef’s Auction on Wednesday, Sept. 28, at the Holiday Inn Melbourne– Viera. Using a separate piece of paper, describe the nominee’s accomplishments and exemplary work in her field as well as contributions to the community that qualifies her for the Woman of Achievement Award. Attach supporting documents such as resumes, bios and letters of recommen- dation. Send nomination applications to: 2011 Woman of Achievement March of Dimes, 3270 Suntree Blvd., Suite 104, Melbourne, Fla., 32940. The fax number is 775–0208, or e–mail the nomination to [email protected] Annual ‘Senior Fest’ scheduled Oct. 7 Your Landscape Management Partners Brevard County TRIAD’s 12th annual “Senior Fest” (321) 636-0655 will be held from 8:30 a.m. to 2 p.m. on Friday, Oct. 7, at the Melbourne Auditorium, 625 Hibiscus Blvd. The event is free of charge to the community. The sponsors include “Florida Today,” Vitas Innovative Hospice Care, Health First Inc., Wal–Mart, VNA, Your Care Brevard, Allender and Allender, P.A., and Care Plus. Senior Fest will host more than 90 informational booths and offer a hospital– sponsored Health Fair where low–cost health screenings will be provided. Flu shots are offered at no cost to Steve Gailey attendees who have a Medicare Card. The exhibitors CIA include senior retirement communities, assisted–living facilities, AARP, travel agencies, health and wellness medium sized one businesses, insurance companies, and Brevard County new ad coming agencies. This year, TRIAD will present a number of FULL COLOR educational seminars. The schedule includes: “Scam Alert,” by State Attorney Investigator Joe Mohr; “Planning for Tomorrow,” by law firm Allender & Allender, P.A.; and “SLIP,” by a Health First representative. Allender and Allender is sponsoring a free lunch from Chick–fil–A and CarePlus is providing cold water for attendees, from 11 a.m. to 12:30 p.m. For additional information about Spring Fest, call 264–6933 or go to www.brevardtriad.org.

AUGUST 22, 2011 Visit BrevardBusinessNews.com for Advertising Information BREVARD BUSINESS NEWS / 9 BBN SPACE COAST BUSINESS White House Inspections sees solid growth on residential side of its business, as distressed property sales attract buyers in county — entrepreneur Phil White’s company a bright spot in the economy the story, said White. By Ken Datzman “If a potential buyer is looking at a 4,000–square–foot home from a distance on the property, he might see only 15 Bargain–hunters have been scooping up distressed to 20 percent of the roof coverage. We walk the roofs and residential properties across Florida and around the nation crawl through the attics of the homes we inspect. This is for the past couple of years. And many have turned to local very important. The attic and roof go hand–in–hand,” he home–inspection companies to do the due diligence on said. their prospective purchase before signing off on the deal. Potential buyers often base their purchasing decision on It only makes sense because many of these homes are White’s inspection report. If it’s a conventional single– being marketed under the sales term “as is,” meaning the family property transaction, the buyer generally asks for buyer agrees to accept the condition of the property. concessions on the owner’s behalf if repairs are needed. “With a short sale, for example, the consumer is buying White started his professional home–inspection the home straight up — there are no repair agreements, no business nine years ago, after working in the construction modifications. The buyer assumes all responsibility,” said industry for a decade. He attended a training academy and Phil White, owner of White House Inspections, a state earned a number of industry certifications. He grew up in a licensed, certified, and insured business in Melbourne. real estate and construction family. His father, Floyd He added, “If it has a leaky roof, a bad air–conditioning White, is the senior broker for Newton Commercial Group system or a plumbing problem, it’s now in the hands of the in Melbourne, buyer, if he or she purchases the house.” Phil White said it took him about four years to build a White House Inspections is a full–service business clientele for White House Inspections, whose tagline is “we working in Brevard and surrounding counties. It inspects give presidential service.” previously owned homes and condominiums, as well as Over the past decade, White House Inspections has commercial buildings. The company has compiled a completed more than 3,000 home inspections in the region, portfolio of commercial work, including the inspection of he said. Typically, White’s firm is hired either immediately strip plazas, over the years. But currently, and historically, before the purchase offer, or as a contingency to a sales most of its work is in the residential sector. contract. White’s business performs every phase of a home Some inspections are done for homeowners who want inspection, including checking the condition of all the an evaluation of their home’s condition before putting the systems, components, and even the roof and soundness of home on the market or as a way to diagnose problems. the foundation, the physical structure, he said. In general, nearly three in four U.S. homeowners agree Its services include mold inspections, thermal–infrared the home inspection they had when they purchased their imaging, environmental testing and visual checking for current primary residence helped them avoid potential Chinese drywall, pool and septic inspections, and house- problems with their home, according to a new survey hold–appliance inspection, in addition to the typical conducted online by Harris Interactive. electrical, plumbing, and heating and air–conditioning Because of the new Dodd–Frank financial reform bill, analysis. HUD now actively advises homebuyers across the country “This is a business where you have to be absolutely to obtain home inspections as a key element of buying a thorough in your work,” said White, whose customers house. BBN photo — Adrienne B. Roth include insurance companies, Realtors, banks and White House Inspections has seen its business surge. Businessman Phil White is founder and owner of White House mortgage lenders, individual investors, and other parties. Sales are up 30 percent over an uplifting 2010 perfor- Inspections, a nine–year–old state licensed business in “When we inspect a typical 2,000–square–foot home, mance, he said. This year, White says his business has Melbourne. The full–service company does home inspections, we’ll be on the job for nearly three hours. Our average performed more than 300 standard home inspections and including examination of the roof, attic, and structural foundation. home–inspection report is 30 to 50 pages. It contains roughly 180 mold inspections for insurance clients and White says his business is up 30 percent this year. His firm has digital photographs to support the inspection. After we do other customers. He is a state licensed mold assessor and performed more than 3,000 home inspections over the years. the inspection, we’ll walk the client through the home and state licensed building inspector. detail everything, component–by–component, room–by– Along with his other credentials, White is an Interna- and it is helping drive our business,” said White, who is a room.” tional Association of Certified Indoor Air Consultant. IAC2 member of the National Association of Certified Home White says he e–mails the report to the customer is a nonprofit certifying body for home and building Inspectors, a nonprofit trade organization. within 24 hours. A 90–day warranty is included in the base inspectors who have fulfilled certain educational and As value shoppers continue to scour the market for price of the home inspection. testing requirements, including those in the area of foreclosures and bank–owned real estate, and conventional His company charges a $250 fee to do a basic house indoor–air quality. homebuyers keep up their pace purchasing single–family inspection, in the 1,000– to 2,000–square–foot range. Being an established business in the home–inspection homes, White House Inspections is positioned to stay on its There are additional costs for such things as thermal– market has helped his company grow, he said. double–digit growth pattern. infrared imaging, termite inspection, and mold sampling. “About 95 percent of our volume is repeat and referral White’s company does home inspections six days a From the outside, some existing homes may look like a business. The housing market has picked up over the past week. “And I’m in my office on Sunday preparing for the can’t–miss investment. But the exterior only tells part of couple of years. Investors are getting back into the game coming work week.”

BREVARD BUSINESS NEWS / 10 Call Adrienne Roth at 321-951-7777 for Advertising Information AUGUST 22, 2011 BBN SPACE COAST BUSINESS Webster University’s master’s degree in counseling puts its grads on the track to become certified school–guidance counselors and licensed mental–health counselors; job–growth outlook favorable “The strength of our counseling program is people like By Ken Datzman Dr. Harris. She not only has advanced degrees but also works in the field day–by–day. These real–life experiences Each of Webster University’s more than 100 distant that adjunct faculty members bring to their positions in all campus locations around the nation and overseas is of our programs have always been Webster’s hallmark,” unique. While all these sites cater to working adults said Dr. Cox. pursuing graduate degrees, the program offerings are The majority of Webster’s counseling students also tailored for their individual communities and markets. work full time in addition to pursuing their master’s This, in turn, ultimately plays a role in making each degree, he said. “We make it practical for them so they can community stronger. go to school either in the evenings or on weekends and Locally, one of the St. Louis–based institution’s niche earn their degrees while being employed.” programs is the master’s of arts degree in counseling, In addition to course work, Webster students studying which prepares students to work in diverse community for their master’s of arts in counseling must complete a settings, including as certified guidance counselors in 1,000–hour practicum in the community, overseen by Dr. schools and as licensed mental–health counselors. Harris, who works closely with supervisors in area schools Webster University has carved out a “sterling reputa- and local agencies. tion” for producing counseling professionals in the region, Debbie Yannotti, Webster’s senior director at the many of whom are employed by Brevard County Public Melbourne campus on West Hibiscus Boulevard, near Schools as well as a host of government and nonprofit Melbourne Square Mall, says the practical counseling agencies, said Dr. Bob Cox, coordinator of academic internship gives students the opportunity to use their advising and community relations for Webster in Brevard skills in a specific setting or in different settings. County. “Some of the students move from agency to agency, He estimates that Webster University has at least 50 working with a range of patients. These could include graduates who are currently employed in school–guidance post–traumatic stress syndrome disorder patients, positions in Brevard County. substance–abuse patients or trauma patients. It gives “We are very proud of that accomplishment. I’m told them exposure to the various settings and they can see that they do a wonderful job. And our counseling graduates where they might fit the best and seek out opportunities in in the field also hold positions with various agencies in the that particular field,” Yannotti said. community, including Circles of Care, Devereux, and the “Because of the budget cuts, a lot of government Department of Children and Families. Some of them go agencies and nonprofits in the region are extremely into private practice,” said Dr. Cox. grateful at this point to have the additional help of our The majority of Webster students enroll in the master’s highly trained and carefully supervised counseling of arts in counseling to prepare not only for licensure as students,” added Dr. Cox. mental–health counselors but also as school–guidance “It allows an organization to serve more clients than counselors, he said. just with their regular staff. So it’s a community service. In Dr. Teresa Harris, a practicing psychologist in Indian most instances, it’s pure volunteer work for the students.” BBN photo — Adrienne B. Roth Harbour Beach and a licensed mental–health counselor, The occupational opportunities for credentialed Dr. Teresa Harris, center, a practicing psychologist in the area, oversees the program as counseling coordinator for counseling graduates reach across a wide spectrum of oversees Webster University’s master’s of arts in counseling pro- Webster’s Space Coast Region, with locations in society. gram in Brevard. She is president of the Space Coast Mental Melbourne, Merritt Island, and Patrick Air Force Base. Although the specific setting may have an implied scope Health Counselors Association. Debbie Yannotti, left, is Webster’s She says students who pursue the counseling path of practice, counselors frequently are challenged with senior director. Dr. Bob Cox is coordinator of academic advising should have a strong desire to help others. “And they have children, adolescents, adults, or families that have and community relations for the school. They are at Webster’s to have a sense of empathy. They must see from the multiple issues, such as mental–health disorders and campus location in Melbourne. client’s perspective, and accept them as human beings with addiction, disability and employment needs, school faults.” problems, or career–counseling needs. typically help people who have problems with alcohol, Dr. Harris worked for Webster University in Lakeland Projected job growth varies by specialty, but job drugs, gambling, and eating disorders. in 2006 and later moved to Brevard County. She is part of opportunities in general should be favorable as openings Employment for educational, vocational, and school the school’s adjunct faculty and teaches counseling are expected to exceed the number of graduates from counselors is expected to grow by 14 percent. students, in addition to her coordinator position. counseling programs, according to the U.S. Department of A growing number of counselors are self–employed and Another one of her roles in the community is as the Labor’s 2010–2011 “Occupational Outlook Handbook.” work in group practices or private practice, due in part to part–time onsite clinical psychologist for Our Savior School Overall employment of counselors is projected to laws allowing counselors to be paid for their services by in Cocoa Beach. increase by 18 percent through 2018, the report says, insurance companies, recognizing that counselors are well– Dr. Harris also serves as president of the Space Coast which is faster than the average for all occupations. trained, effective professionals. Mental Health Counselors Association, which has roughly Employment of substance–abuse and behavioral– “And, once you have been licensed by the state, you 125 members, including mental–health counselors, disorder counselors is expected to grow by 21 percent, can work as an independent contractor in the field,” said psychologists, and social workers. leading all counselor occupations. These professionals Dr. Harris.

AUGUST 22, 2011 Visit BrevardBusinessNews.com for Advertising Information BREVARD BUSINESS NEWS / 11 BBN SPACE COAST BUSINESS Community–awareness event benefits Children’s Advocacy Center of Brevard The Children’s Advocacy Center of Brevard was presented with a donation from Matt’s Casbah in down- town Melbourne following a child–abuse awareness event organized and hosted by the restaurant staff on July 17. “It was an event designed to serve several purposes,” said organizer William Payne, the marketing director for Matt’s Casbah. “It started out as a way to remember Caylee Anthony and grew into a community–awareness event about the issue of child abuse in Brevard County. “ TRDA The event featured live music by Joe Colutti and a performance by singer Ana Kirby, and ending later in the evening with participants lighting candles and walking to Front Street Park to release lighted lanterns into the pick up BBN night. Children’s Advocacy Center of Brevard representatives 8/08/11 were on hand to share information about the organization. It is a source of expert information when it comes to child page 13 abuse in Brevard, both on the assessment of abuse after allegations are made, and on ways to prevent child abuse from occurring in the first place. “The idea of an awareness event featuring a local organization dealing with child abuse led us to the Children’s Advocacy Center,” said Payne. “Restaurant owner Matt Nugnes was totally onboard with the idea and was working with me every step of the way to help make the event the best it could be.” “Community education and training are part of our mandate,” said Charles Biehl, director of both the Children’s Advocacy Center and onsite partner, the Child Protection Team. “We take every opportunity to promote a message of awareness and child–abuse prevention to the Brevard ALL FOR OMINATIONS community. When we were presented with this particular C N awareness–raising opportunity, we gladly accepted the invitation to be a part of the event.” The JUNIOR ACHIEVEMENT OF THE SPACE COAST BUSINESS HALL OF FAME was established in 1986 to recognize Children’s Advocacy Center professionals assess child– individuals who have made outstanding contributions to free enterprise and to society. To be considered as a abuse allegations and provide services to child victims, Business Hall of Fame Laureate, an individual's record of business achievement must demonstrate: which means the organization is in a unique position to x business excellence know first–hand the serious injuries that can and do x courageous thinking and actions Junir Achievement happen to children — injuries that are purposely inflicted x vision and innovation as well as those that are unintentional, said Biehl. Established in 1996 as a member of the Wuesthoff x inspiring leadership Health Services family, the Children’s Advocacy Center is x community mindedness now managed by the Space Coast Health Foundation. It is pick up BBN a multi–agency collaboration of the Child Protection Team and the Florida Department of Children and Families, 8/08/11 both of which are onsite at the Advocacy Center, Brevard County Sheriff’s Office and municipal law–enforcement page 2 agencies, the Office of the State Attorney and community mental–health professionals. For more information about the organization, call 637–7652 or visit www.cacbrevard.org.

To view past Laureates and access the nomination form, visit www.jaspacecoast.org/nominations. ABWA to meet Aug. 23 at yacht club Deadline for nominations is September 15, 2011. The American Business Women’s Association Oceanside Charter will host its dinner meeting at 6 p.m. on Tuesday, Aug. 23, at the Eau Gallie Yacht Club, 100 The 2012 JA SPACE COAST BUSINESS HALL OF FAME will be held on Saturday, March 3, 2012. Datura Drive, in Indian Harbour Beach. The featured For more information about Laureate nominations and event sponsorships, call 321.751.4024. speaker is success coach Marty Ward, author of “My Private Sessions.” The fee to attend the event is $25. To make a reservation, visit abwaoceanside.com.

BREVARD BUSINESS NEWS / 12 Call Adrienne Roth at 321-951-7777 for Advertising Information AUGUST 22, 2011 BBN SPACE COAST BUSINESS Brevard County Sheriff’s Office makes presentation at conference in Orlando Brevard County Sheriff Jack Parker and his command staff was invited to teach at the American Correctional Association Conference, recently held in Orlando. Park and his team make a two–hour presentation on “Providing Effective Correctional Mental Health Services without breaking your Budget.” The team included Susan Jeter, commander; Orville Clayton, mental health director; and Nicole Knox, a jail intern from Florida Tech. Intercoastal Insurance Their presentation summarized the advantages of BCC operating an integrated mental–health unit within a pick up BBN correctional setting using the established mental–health model. 13 Lunch Items Under $9.00 7/25/11 This model uses biological, social and psychological new ad emaied factors in obtaining enough information to provide effective Matt’s Casbah Was Made For page 2 interventions with an inmate–patient. It has been a key component in helping the jail to realize significant Hosting Corporate Meetings psychotropic medication cost savings, said Clayton. Matt’s is fastFULL becoming COLORone of the premier banquet The presentation also provided a review of community and meeting facilities in Brevard County. FULL COLOR partnerships that are often necessary for effective quality Looking for a great facility for your wedding or and cost–efficient services. corporate meeting or maybe you are planning a “Over the past six years, the jail complex has demon- sales training seminar. strated the effectiveness of quality public–safety leadership Well, let our experienced event coordinators take all your in setting the course and supporting the development of worries away. We can work within your budget to provide mental–health services,” Clayton said. you and your guests with a once in a lifetime “Mental–health initiatives that have been implemented experience. have resulted in cost savings while improving quality We are now scheduling our on-site and services. It was an honor to have been invited to share our off-site Holiday Catering Events! success strategies with members of the national correc- tions community at the prestigious annual American So you want to impress your guests? Correctional Association conference,” he added. TRY OUR 5’ X 5’ PAELLA PAN Clinic offers back–to–school special This is not only dinner but also a show! Health First’s QuickCare Walk–in Clinic is making it easy for students to get ready for the school year. From Matt’s Casbah now through the end of September, the QuickCare Clinic 801 East New Haven Avenue at Holmes Regional Medical Center in Melbourne is Melbourne, FL 32901 offering a back–to–school special that includes $30 321.574.1099 physicals for students, from elementary school through www.mattscasbah.com high school, and even college students. In addition to the physicals, clinic professionals can make sure your “little learners” are also up to date on their vaccinations. Consumers “don’t need insurance to visit the clinic, but if you have it, chances are it is accepted.” Otherwise, the clinic accepts cash, checks and credit cards. The address is 1350 S. Hickory St., or call 434–1735 for more information. Courtyard at the Oaks Ryan joins JD Bowen Financial Group David Ryan has joined the JD Bowen Financial Group pick up BBNCorporate Meetings Made Easy! as an investment consultant. He has years of experience in management and consumer finance. Ryan’s financial 8/01/11 8SVFDOH3ULYDWH)DFLOLW\ practice centers on retirement planning and investment %UHDN2XW5RRP management, with a unique focus on families of individu- page 3 %XLOWLQ+'3URMHFWHU %LJ6FUHHQ als with special needs. He holds the FINRA Series 7 and :LUHOHVV,QWHUQHW0LFURSKRQH 3RGLXP Series 66 registrations with LPL Financial and is licensed &XVWRPL]HG0HDO3DFDNJHV$YDLODEOH in life, health and variable insurance products. David and Now Booking Holiday FULL COLOR&HQWUDOO\/RFDWHGEHKLQG0HOERXQH6TXDUH0DOO his wife Karie have four children and are longtime Parties! residents of Indialantic. JD Bowen Financial Group &RPH6HH8V7R3ODQ

Brevard Zoo to host annual Teacher Open House The Brevard Zoo in Viera will host its fifth annual “Teacher Open House” from 5:30 to 8 p.m. on Thursday, Sept. 1. Teachers can visit with exhibitors from Central Florida, preview upcoming teacher–education opportunities, receive informational handouts and gifts, and win door prizes. Throughout the evening, teachers can enjoy light refreshments provided by Brevard Zoo’s Education Department. More than 25 exhibitors will be on site, including representatives from the Brevard Art Museum, Brevard County Solid Waste, Florida Wildlife Hospital, NASA–Kennedy Space Center Education Programs, Orlando Science Center, St. John’s Water Management District, Wonder Works, and River Walk Nature Center. To make a reservation, e–mail [email protected]. Include the educator’s name, school, county, and e–mail address.

AUGUST 22, 2011 Visit BrevardBusinessNews.com for Advertising Information BREVARD BUSINESS NEWS / 15 BBN SPACE COAST BUSINESS Former Shands executive Thompson named vice president of nursing at Palm Bay Hospital PALM BAY — Shirley Thompson has been hired as the new vice president of nursing for Palm Bay Hospital. The announcement was made Judy Gizinski, Palm Bay Hospital president. Thompson will have overall accountability and responsibility for all nursing services at Palm Bay Hospital, including licensure, standardized nursing practices, staffing requirements, and standards of patient care and safety. She brings wide experience as a prior chief nursing officer in both the for–profit and AD Morgan not–for–profit hospital settings. Thompson comes to Palm Bay Hospital after most recently serving at Shands pick up BBN Healthcare in Gainesville, and has more than 20 years experience at the senior–management level. 8/15/11 She earned bachelor’s degrees in business administration at Appalachian State University in North Carolina, and in nursing at Chamberlain College of Nursing in page 16 Missouri, as well as a master’s in health–services administration from Virginia Common- wealth University. FULL COLOR As part of the Health First network of hospitals in the county, Thompson will be working collaboratively with Chief Nursing Officer Bonnie Rudolph to improve the effectiveness and efficiency of nursing practices throughout the Health First system. Florida Tech to host tennis clinics throughout year Florida Tech tennis coach Bill Macom will offer “Afternoon Tennis Clinics” for children and adults starting in late August and concluding in April 2012 at the Florida Tech courts. The clinics will consist of three programs — “Introduction to Tennis,” Tennis for Interme- diate/Advanced Players,” and “Cardio Tennis.” Each program features nine sessions. Introduction to Tennis is open to children ages 6 to 16. Sessions are three days each and are scheduled from 5 to 6 p.m., at a cost of $15 per session. The Intermediate/Advanced program is geared toward children ages 8 to 17. It is also scheduled from 5 to 6 p.m. The cost per–session varies depending on the number of days instruction is offered. Cardio Tennis is exclusive to adults. Sessions are three days each from 6 to 7 p.m., at a cost of $25 per session. For more information or to view a clinic brochure, visit FloridaTechSports.com. To register for the clinics, contact Macom at 674–7181 or send an e–mail message to him at [email protected]. Where are you Customer Courtesy taking your Continued from page 1 andrettipark.com quality and control over their support services.” Here are some ways to turn yourself into a customer service ambassador: company? l Think from the customer’s point of view: How would you like to be treated? Always greet customers, ask if you can help, and find ways to satisfy them. With conference facilities and plenty of fun activities, Andretti Thrill l Make your customer feel special: If customers come to your store, note something about them as a person: a compliment on what they are wearing, an inquiry as to whether Park is the ﬁnest place to host your next company outing. From as little they’re local, even a comment on the weather. If you are meeting a potential client for the as 5 people to as many as 1,500,Andretti we can accommodate your group. first time, find out something about them — before you meet — that may help you break How about reserving the whole park just for your event? the ice and build a relationship. l If you are a customer service rep talking to someone on the phone, find a way to help pick up BBN that meets the needs quickly, efficiently, and with courtesy. Reserve the Whole Park! l Find out: If you don’t know the answer to a customer’s question or problem, find 8/08/11 someone who does and make sure that customer has his or her answer as quickly as • Corporate meetings possible. page 17 l Always thank customers verbally or with a thank–you note or gift: Remember, • Company picnics without their business you would have no business. FULL COLOR• Holiday parties l Find out what else you can do to better serve customers: Some companies send out surveys. You can take your own verbal survey as you complete your transaction. Blow • Incentive Programs them away by “writing down” their responses. What you learn may surprise you and will always be valuable to you and your firm as you strive to become a standout in customer (321) 956-6706 service. l Check up on customers you haven’t seen for a while: Renew the relationship and 3960 S. Babcock St. Melbourne, FL 32901 show them you care. l Remain cheerful no matter what: Even the grouchiest customer can have his or her For special deals, text THRILL to 90210 attitude changed with kindness and courtesy. Keep smiling.

BREVARD BUSINESS NEWS / 16 Call Adrienne Roth at 321-951-7777 for Advertising Information AUGUST 22, 2011 BBN ADVERTISERS The Most Respected Name R in Real Estate BI Today, choosing the rright real estate agent emailed Zontais Club more important than ever RE / MAXnew Alternativead emailed Realty, Inc. 141 Coconut Drive, Indialantic, FL 32903 Coastal Directory COLOR needOfﬁ ce: 321-777-4111to change Fax: date 321-779-0208 to Web: www.homes-spacecoast.com new ad emailed March 25, 2012 FULL COLOR TOOLSand FOR phone YOUR number FUTURE to CAREER Keiser offers in-demand degrees in: BUSINESS952-1443 Also offeringFULL degrees in: COLOR Health Care X Legal Studies* XCriminal Justice Technology XDesign & Multimedia Interdisciplinary Studies* Call for a complete list of programs X Programs vary by campus Call Today! 1.877.838.8702 Admissions Hours: Mon-Thurs 7:30a.m.-8p.m., www.KUMelbourne.com Fri 7:30a.m.-5p.m., Sat 9a.m.-2p.m. *Online only

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AUGUST 22, 2011 Visit BrevardBusinessNews.com for Advertising Information BREVARD BUSINESS NEWS / 17 The Wait Is OVER

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BREVARD BUSINESS NEWS / 18 Call Adrienne Roth at 321-951-7777 for Advertising Information AUGUST 22, 2011 BBN SPECIAL FOCUS JazZoo Continued from page 1 capture an even broader audience this time.” well–connected to the Broadway community. We thought gathering with Shelly and her husband. Restaurants that have committed to participate in the it was a ‘shot–in–the–dark’ to bring Shelly here as our “People who are interested in purchasing VIP tickets event so far include The Chart House, Himalayan Asian signature performer for Jazzoo. But this shows it’s always should do it soon,” advises Davis, “because the Lodge can Bistro, Creative Catering by the Farinas, The Soup Shop, worth asking,” said Davis. only seat so many people.” The Nyami–Nyami River Lodge Holiday Inn–Viera, Crowne Plaza, and Zoo Catering, she Ginny Gatchell, a vocalist, has performed the lead in can seat up to 75 people. said. many musicals. She is a graduate of The New York Burch is married to Martin Charnin, a Tony Award– The second annual “Jazzoo” will be held from 6 to 10 Academy of Theatrical Arts. Brian Gatchell is a classically winning composer and co–creator of the musical “Annie.” p.m. on Saturday, Sept. 24. It will feature a mix of jazz, trained concert artist himself. He has performed exten- Davis said Charnin will be “designing and creating cabaret and Broadway entertainment, in mini–concert sively throughout the U.S. and Canada and was a profes- Shelly’s performance exclusively for Jazzoo. Martin is a atmospheres across the Brevard Zoo campus. The program sor of piano at Heidelberg College in Germany for 10 years. lyrist and a composer himself. He’s won several Emmy will showcase an interesting lineup of performers, both Atlantic Music is one of the event sponsors. They are awards.” national and local. joined by Net Directive Technologies Inc., Yamaha Music, Burch’s performance is scheduled to begin at 7:30 p.m. Broadway singer and former TV–star Shelly Burch has and Bright House Networks. in the Nyami–Nyami Lodge. signed on as the signature performer, and will be sup- A small number of sponsorships are still available, said Burch’s career includes having sung with the Orlando ported by some of the region’s best musical talent including Neil Abramson, Brevard Zoo’s chief development officer. Philharmonic Orchestra. She is a former Orlando resident the Wes Hamrick Trio, the Tom Hueston Band, the Danny The $2,500 sponsor price includes 10 VIP tickets to Jazzoo. now living in Seattle. Burch did a number of performances Morris Band, and pianist John Ryan. “It’s a great opportunity for sponsors to get involved and in that market, including a theatre–cabaret show in the Burch, a soprano, studied musical theater at Carnegie bring clients to the event if they want to entertain people summer of 2004. It was called “Incurably Romantic.” Melon University for one year before leaving to pursue a that evening,” he said. Throughout the evening, the local entertainers will be singing and acting career in New York City. Soon, she won General admission tickets are on sale and may be performing at various locations on the zoo grounds. a co–starring role on Broadway in the 1978 revival “Stop purchased at www.BrevardZoo.com. It’s the first time the The Danny Morris Band, for example, will be playing in the World — I Want to Get Off,” with Sammy Davis Jr. Brevard Zoo is selling tickets on its website for this type of the Paws–On area of the zoo. Morris incorporates jazz, She was just 20 years old. event, Davis said. Tickets are $50. The price includes flamenco, samba and 1950s surf–rock sound into his What followed was two years in the roles of “Star–to– access to the musical performances, food, beer, and wine. repertoire of songs. Be” and “Lily” in the original production of “Annie” for 804 “These are tough economic times for the zoo, for Morris has recorded a number of albums, starting in performances on Broadway. She also was in the cast of businesses, and organizations, and for everybody in the 1996 with “I Won’t Worry,” a mix of surf, jazz, and old– Tommy Tune’s award–winning Broadway musical “Nine.” community,” Abramson said. “We have worked hard to school rock–and–roll. “The Danny Morris Band is a very Frank Rich, then the theatre critic for “The New York price the event attractively so people really get their talented group of musicians,” Davis said. “They are really Times” called her a “Modigliani Goddess with a strong money’s worth and enjoy themselves. We want our big on the Space Coast.” voice and an almost other worldly presence.” patrons, guests and friends in the community to have the The band has toured throughout the U.S., Canada, and Her acting resume includes having played the “devilish” opportunity to be part of this event,” he added. Caribbean. In addition to his own performances, Morris Delila Buchanan for eight years on the “ABC” soap opera Tickets to Jazzoo can also be purchased at the zoo’s has shared the stage with many different artists, including “One Life to Live.” administrative office or call Brevard Zoo’s Lorraine John Lee Hooker, Jerry Lee Lewis, B.B. King, and Mick “Shelly has a multifaceted background in the world of Palardy at 254–9453, extension 234. Fleetwood. musical entertainment,” said Davis. “She is a highly gifted For $75 each, a limited number of VIP tickets are for Morris, who has a degree in audio engineering from singer and actress. We’re excited to have someone of her sale. These tickets include an invitation to the 6 p.m. Full Sail College in Orlando, hosts “The Big Surf Show” on renown highlight our event.” private pre–concert champagne reception in the Nyami– WFIT 89.5 FM early Saturday mornings. Davis said businessowners Brian and Ginny Gatchell of Nyami River Lodge, guaranteed seating for Burch’s “We have recruited a group of outstanding local Atlantic Music Center Inc. in Melbourne made the signature performance, and a private post–concert coffee– musicians for the event. All of these performers have really connection with Burch, who lives on the West Coast. and–dessert reception. great fan support in the community when they play,” said “Ginny is a former Broadway performer. She is still The post–concert function will be a “meet–and–greet” Davis. “It’s going to be a wonderful evening of music.”

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