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Lotte Shopping Annual Report 2019

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Lotte Shopping Annual Report 2019 LOTTE SHOPPING ANNUAL REPORT 2019 FOR YOUR VALUABLE LIFE ABOUT LOTTE SHOPPING CEO'S MESSAGE FOR YOUR ABOUT LOTTE GROUP COMPANY PROFILE FINANCIAL HIGHLIGHTS BOARD OF DIRECTORS CORPORATE GOVERNANCE ETHICAL MANAGEMENT COMPLIANCE MANAGEMENT GLOBAL NETWORK BUSINESS STRATEGIES BY REGION 2019 NEWS HIGHLIGHTS BUSINESS SEGMENTS LOTTE DEPARTMENT STORE VALUABLE LOTTE MART LOTTE HIMART LOTTE SUPER LOTTE HOMESHOPPING LOTTE CULTUREWORKS LOHB'S LOTTE E-COMMERCE CSR MANAGEMENT CUSTOMER-CENTERED MANAGEMENT ENVIRONMENTAL MANAGEMENT WIN-WIN PARTNERSHIPS SOCIAL CONTRIBUTIONS LIFE GREAT WORKPLACE TO WORK FINANCIAL REVIEW LOTTE SHOPPING ANNUAL REPORT 2019 1 WELCOME TO LOTTE SHOPPING ANNUAL REPORT 2019 THE LOTTE SHOPPING FOR YOUR VALUABLE LIFE ANNUAL REPORT ABOUT LOTTE SHOPPING CEO'S MESSAGE ABOUT LOTTE GROUP COMPANY PROFILE 2019. FINANCIAL HIGHLIGHTS BOARD OF DIRECTORS CORPORATE GOVERNANCE ETHICAL MANAGEMENT This annual report has been designed to inform readers about COMPLIANCE MANAGEMENT GLOBAL NETWORK LOTTE Shopping's achievements in 2019 and its plans for the USER GUIDE BUSINESS STRATEGIES BY REGION future. It includes information about the company’s strategies 2019 NEWS HIGHLIGHTS for expanding its online business, innovating its offline stores, BUSINESS SEGMENTS and creating a shopping environment that has no boundaries LOTTE DEPARTMENT STORE Move back one page LOTTE MART between its online and offline platforms. LOTTE HIMART LOTTE SUPER Move forward on page LOTTE HOMESHOPPING LOTTE CULTUREWORKS LOHB'S LOTTE E-COMMERCE Move to Home Digital Annual Report CSR MANAGEMENT CUSTOMER-CENTERED MANAGEMENT ENVIRONMENTAL MANAGEMENT We have also published a digital version of this report in PDF Print WIN-WIN PARTNERSHIPS SOCIAL CONTRIBUTIONS format. It will allow us to communicate with our stakehold- GREAT WORKPLACE TO WORK ers about our management activities and our business per- Play movies FINANCIAL REVIEW formance in a convenient and effective manner. Show additional information Show more images 2 A WEEKEND OUT — LOTTE SHOPPING ANNUAL REPORT 2019 ENJOY IT AND FOR YOUR VALUABLE LIFE MAKE IT ABOUT LOTTE SHOPPING CEO'S MESSAGE ABOUT LOTTE GROUP SUPER-SPECIAL! COMPANY PROFILE FINANCIAL HIGHLIGHTS BOARD OF DIRECTORS CORPORATE GOVERNANCE ETHICAL MANAGEMENT NAME: COMPLIANCE MANAGEMENT GLOBAL NETWORK PARK SE-RIM BUSINESS STRATEGIES BY REGION OCCUPATION: 2019 NEWS HIGHLIGHTS FREELANCE WRITER AGE: 27 BUSINESS SEGMENTS LOTTE DEPARTMENT STORE #RelaxedWeekend LOTTE MART #FridayNightOut LOTTE HIMART LOTTE SUPER #LOTTEDepartmentStoreGangnam LOTTE HOMESHOPPING #TheConranShop LOTTE CULTUREWORKS #UltimateLuxury LOHB'S #LOHB'sGangnam LOTTE E-COMMERCE #LOTTECinema #PopcornAlwaysTastesGood CSR MANAGEMENT #CineComfort CUSTOMER-CENTERED MANAGEMENT #MoviesAreBestEnjoyed ENVIRONMENTAL MANAGEMENT WhenYou'reLyingDown WIN-WIN PARTNERSHIPS SOCIAL CONTRIBUTIONS GREAT WORKPLACE TO WORK FINANCIAL REVIEW 3 Online shopping cannot begin to compare to the joy of “hands-on,” THE INEXHAUSTIBLE JOY OF SHOPPING offline stores in which you can see, touch, and even taste things you LOTTE SHOPPING want to buy. LOTTE Shopping is constantly working to transform its ANNUAL REPORT 2019 offline stores into excitingly experiential venues that can satisfy the tastes of even the most demanding and fastidious shopper. FOR YOUR VALUABLE LIFE THE CONRAN SHOP ABOUT LOTTE SHOPPING CEO'S MESSAGE ABOUT LOTTE GROUP COMPANY PROFILE FINANCIAL HIGHLIGHTS PREMIUM BOARD OF DIRECTORS CORPORATE GOVERNANCE ETHICAL MANAGEMENT COMPLIANCE MANAGEMENT LIFESTYLE GLOBAL NETWORK BUSINESS STRATEGIES BY REGION 2019 NEWS HIGHLIGHTS STORE BUSINESS SEGMENTS LOTTE DEPARTMENT STORE LOTTE MART LOTTE HIMART LOTTE SUPER LOTTE HOMESHOPPING LOTTE CULTUREWORKS “This is the chair we saw LOHB'S in Living Magazine, right? LOTTE E-COMMERCE With its unique design and sophisticated colors, it really hits the spot!" The Conran Shop is the largest UK-based premium CSR MANAGEMENT CUSTOMER-CENTERED MANAGEMENT lifestyle store in the world. Located on the first ENVIRONMENTAL MANAGEMENT and second floors of the New Building at LOTTE WIN-WIN PARTNERSHIPS Department Store Gangnam, South Korea’s first- SOCIAL CONTRIBUTIONS ever The Conran Shop allows visitors to savor the GREAT WORKPLACE TO WORK delights of more than three hundred design-focused FINANCIAL REVIEW furnishings and objects for the home in one place. “I visited the Conran Shop when I was in England, but I never expected to see one here in South Korea. I wish I could say, “Give me one of everything you have!” The Conran Shop is a sophisticated design furniture and living store in which shoppers can peruse items by such world-famous furniture brands as Vitra, Artek, Carl Hansen & Son, and Knoll, as well as luxury living brands in such areas as home decor, kitchen utensils, tableware, bath supplies, electronics, lighting, and art items. 4 LOTTE SHOPPING “We came here to try out some new cosmetics, ANNUAL REPORT 2019 and feel totally alive after experiencing the Detox and Refresh zones." FOR YOUR VALUABLE LIFE ABOUT LOTTE SHOPPING CEO'S MESSAGE ABOUT LOTTE GROUP COMPANY PROFILE FINANCIAL HIGHLIGHTS BOARD OF DIRECTORS CORPORATE GOVERNANCE ETHICAL MANAGEMENT COMPLIANCE MANAGEMENT GLOBAL NETWORK BUSINESS STRATEGIES BY REGION 2019 NEWS HIGHLIGHTS HEALTH & BEAUTY BUSINESS SEGMENTS LOTTE DEPARTMENT STORE LOTTE MART LOTTE HIMART LOTTE SUPER LOTTE HOMESHOPPING LOTTE CULTUREWORKS LOHB'S Some other features of LOHB’s Gangnam are LOTTE E-COMMERCE LOHB’S a d.tox Market, a d.tox Cafe, an emotional REFRESH STORE charging shelter, a signature photo spot, CSR MANAGEMENT and healing message mirrors. You can enjoy CUSTOMER-CENTERED MANAGEMENT ENVIRONMENTAL MANAGEMENT a variety of fun experiences while also WIN-WIN PARTNERSHIPS recharging your mind and body with fragrant SOCIAL CONTRIBUTIONS teas and soothing rest and relaxation. GREAT WORKPLACE TO WORK FINANCIAL REVIEW LOHB’s Gangnam was reborn as a Refresh store in 2019 after undergoing extensive renovations. It features a wide range of domestic and international brands of basic and colored cosmetics and other goods, along with a host of appliance offerings displayed in a very user-friendly style. It also offers a Beauty Class, Beauty Tool Cleaning, gift wrapping, and other services. 5 Cine Comfort features high-quality recliner seats, making it one of the most special LOTTE SHOPPING theaters that LOTTE Cinema owns. Just press ANNUAL REPORT 2019 a button to adjust the soft leather seatback’s height. In addition, each seat’s wide spacing allows you to enjoy your favorite movies in FOR YOUR VALUABLE LIFE the most pleasing environment possible. ABOUT LOTTE SHOPPING CEO'S MESSAGE ABOUT LOTTE GROUP COMPANY PROFILE FINANCIAL HIGHLIGHTS BOARD OF DIRECTORS “Even popcorn tastes better when CORPORATE GOVERNANCE LOTTE you’re watching a movie in ETHICAL MANAGEMENT such comfort!” COMPLIANCE MANAGEMENT CINEMA GLOBAL NETWORK BUSINESS STRATEGIES BY REGION IMMEDIATE 2019 NEWS HIGHLIGHTS BUSINESS SEGMENTS LOTTE DEPARTMENT STORE LOTTE Cinema’s smart kiosks and mobile app are all embedded PICK UP LOTTE MART with AI speech recognition technology, allowing you to buy LOTTE HIMART tickets and make purchases using simple voice commands. You LOTTE SUPER can also order popcorn and beverages using the Baro Popcorn LOTTE HOMESHOPPING service (Order - Immediate pick up service). No having to stand SERVICE LOTTE CULTUREWORKS LOHB'S in line and wait! LOTTE E-COMMERCE FOR F&B CSR MANAGEMENT CUSTOMER-CENTERED MANAGEMENT ENVIRONMENTAL MANAGEMENT WIN-WIN PARTNERSHIPS SOCIAL CONTRIBUTIONS GREAT WORKPLACE TO WORK FINANCIAL REVIEW 6 ONLY 100 DAYS LOTTE SHOPPING ANNUAL REPORT 2019 LEFT UNTIL FOR YOUR VALUABLE LIFE OUR WEDDING ABOUT LOTTE SHOPPING CEO'S MESSAGE ABOUT LOTTE GROUP COMPANY PROFILE FINANCIAL HIGHLIGHTS BOARD OF DIRECTORS NAME: CORPORATE GOVERNANCE ETHICAL MANAGEMENT KIM YONG-SEOK COMPLIANCE MANAGEMENT JOB: GLOBAL NETWORK OFFICE WORKER BUSINESS STRATEGIES BY REGION AGE: 36 2019 NEWS HIGHLIGHTS #D-100 BUSINESS SEGMENTS LOTTE DEPARTMENT STORE #IloveYouGram LOTTE MART #I'mGettingMarried LOTTE HIMART #GoingToHimart LOTTE SUPER #HimartMegastore LOTTE HOMESHOPPING #BuyingHomeFurnishings LOTTE CULTUREWORKS #FullOfPremium- LOHB'S QualityHomeAppliances LOTTE E-COMMERCE #IWantToPlayAllDay CSR MANAGEMENT CUSTOMER-CENTERED MANAGEMENT ENVIRONMENTAL MANAGEMENT WIN-WIN PARTNERSHIPS SOCIAL CONTRIBUTIONS GREAT WORKPLACE TO WORK FINANCIAL REVIEW 7 LIFESTYLE SHOPPING LOTTE SHOPPING ANNUAL REPORT 2019 LIKE YOU'VE NEVER KNOWN IT FOR YOUR VALUABLE LIFE LOTTE Shopping uses technological convergence and paradigm shifts to provide lifestyle shopping experiences that have never existed be- ABOUT LOTTE SHOPPING fore. Shopping using the omni-channel service that straddles both on- CEO'S MESSAGE line and offline platforms becomes more convenient than ever. Create ABOUT LOTTE GROUP your own lifestyle with LOTTE Shopping! COMPANY PROFILE FINANCIAL HIGHLIGHTS BOARD OF DIRECTORS CORPORATE GOVERNANCE ETHICAL MANAGEMENT COMPLIANCE MANAGEMENT GLOBAL NETWORK BUSINESS STRATEGIES BY REGION 2019 NEWS HIGHLIGHTS SMART PICK, CROSS PICK BUSINESS SEGMENTS LOTTE DEPARTMENT STORE “Finished ordering sneakers for couples at LOTTE MART LOTTE ON! Picking up at Himart LOTTE HIMART the day after tomorrow~" LOTTE SUPER LOTTE HOMESHOPPING LOTTE CULTUREWORKS LOHB'S Our Smart Pick service allows shoppers to order products LOTTE E-COMMERCE at LOTTE ON and the online shopping malls of LOTTE When you approach the store, CSR MANAGEMENT Department Store, LOTTE Himart, and more. After that, L.Pot coupons are automatically CUSTOMER-CENTERED
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