AUGUST 2018, PAGES 40 VOL. 1, ISSUE. 7

DOING BIZ WITH EASE MICE and leisure tourism running parallely for profit KOREA Breaking the popular myth

Publisher’s Note

PUBLISHER & CEO Varun Malhotra [email protected]

DIRECTOR Pranav Khullar [email protected]

VICE PRESIDENT Shelly Chadha Dear Readers, ASSOCIATE EDITOR Operators Association of India (OTOAI) Gagneet Kaur Estimated to reach 48 million by 2020, shared his viewpoints about the upward the Indian outbound travel is forecasted ASST. EDITOR shift in the market of international MICE to cross the 10 million mark. Though Sayanti Halder travelling from India. Indians are expanding their travel maps and travelling beyond the conventional As an ‘overseas’ destination, South REPOTER countries, the business travellers’ Korea is easily accessible from the Shubhangi Bhatia segment continues to seek new major international cities. It meets the destinations with better facilities and AGM SALES & MARKETING (MUMBAI) business needs and leisure experiences avenues of incentivising their trips. along with a strategic advantage to Aarti Rajkhewa MICE planners in search of a compatible With regards to the same, we spoke location. MICEInsiders also takes you SR. MARKETING MANAGER with some of the leading National along to view unparalleled sceneries of Nidhi Hinduja Tourist Ofiice (NTOs) delivering the its homeward destination, Jharkhand best of MICE facilities to India and to travel beyond meetings and CONSULTANT aiming on a constant endeavor for conferences. Anindya Malhotra, Jitin Mann “Bleisure” market. Keeping the respective destinations’ strengths in I thank you all again for your kind ART DIRECTOR mind, we asked the NTOs about their support. We value your feedback and Rakesh Kumar further developments in this segment of suggestions so please do write to us at tourism to decode the outbound MICE [email protected]. ACCOUNTS segment of travellers of the burgeoning Chandan Kumar Jha, Swati Jauhari travel market. Happy Reading! ADMIN HEAD With its rich and regal history, R Prem Lata Hyderabad is quite remarkable as a bonus for business and corporate Varun Malhotra ASST. MANAGER ADMIN. travellers. Thus in our ‘Spotlight’ Dilip Kaur section, we spoke to some of the leading Publisher & CEO names of the industry in this city. For EXECUTIVE-CIRCULATION ‘Guest Column’, Mahendra Vakharia, Hari Puri, Sameer Singh Managing Director, Pathfinders Holidays and President of Outbound Tour

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WHAT’S TRENDING Page No. 10 DOING BIZ WITH EASE MICE and leisure tourism running parallely for profit

The rise of a new entrant of idea where travellers mix their business trips with leisure time is allowing workers to save money and transform what can be an inconvenient trip away into a pleasurable stay. Trending the drift, the overseas destinations are not retarding in tapping this very appeal to draw more corporates from India. We speak to some of the leading names of outbound tourism for India market, as they bring out the best of both the worlds of ‘Bleisure’

GUEST COLUMN 22 THE CHANGING LANDSCAPE OF OUTBOUND MICE Mahendra Vakharia, Managing Director, Pathfinders Holidays and President of Outbound Tour Operators Association of India (OTOAI) shares his viewpoint OVERSEAS about the upward shifting of outbound travelling 20 KOREA: Breaking the popular myth SPOLTLIGHT Easily accessible from the major international cities, Korea is a destination designed to meet the business needs and leisure experiences along with a 26 CITY OF PEARLS strategic advantage to MICE planners in search of a compatible location OUTSHINING OTHER MICE DESTINATIONS The meaning of business meetings in India has evolved immensely during HOTEL FEATURE the past few years with the advent of business tourism in Hyderabad. With the finest infrastructure, matchless connectivity and vast capacity for 34 CLARKS EXOTICA CONVENTION RESORT AND SPA organisation gatherings of any size, the ‘City of Nawabs’ advances to rule the EXPERIENCE THE DIFFERENT YET THE BEST country as its new MICE capital

HOMEWARD REGULAR NEWS 30 JHARKHAND: A Joyful Journey 6...... Inbound 8...... Trade Jharkhand, famously known as ‘The Land of Forests’ is an ultimate destination for nature lovers and wildlife enthusiasts. This East Indian 32...... Outbound nature-rich state is blessed with unparalleled sceneries and a vast 33...... Hospitality nature’s bounty, making an ideal holiday destination for people looking for 24...... Aviation a rendezvous with nature 38...... Appointments

4 AUGUST 2018

News

INBOUND Ministry to develop Marine Drive as a India aiming at five water-sports hub mn cruise tourists In order to attract tourists, water sports activities are by 2040 being planned around the Marine Drive area. Events like Ferrari Formula 1 and Grand Prix are also on Speaking after laying the foundation for the the anvil. Mandwa is to be developed as a wellness construction of the second international cruise destination with facilities for activities such as Yoga terminal at Kochi Wharf, KJ Alphons, Minister and Meditation. Nitin Gadkari, Minister of Shipping, of State for Tourism (I/C), Government of India Road Transport & Highways, Water Resources, River said that India has got vast potential to emerge Development & Ganga Rejuvenation recently chaired as a preferred cruise tourism destination if right an interactive session of various stakeholders of the infrastructure is put in place. He added that the travel and tourism trade in Mumbai, to formulate an held detailed deliberations with representatives government is committed to strengthen the port action plan for realising the full potential of cruise from the tourism and travel industry. The action infrastructure to attract targeted five million cruise tourism in the country. Union Minister of State plan that has emerged from these deliberations tourists by 2040. The Tourism Ministry has already for Tourism, KJ Alphons was also present at the focuses on developing identified sites as attractive sanctioned projects worth INR 53 cr for the Cochin session. Officials of Mumbai Port Trust, Maharashtra tourist destinations and generating awareness about Port, the Minister informed. Each year, over 10,000 Tourism Development Corporation (MDTC) and them both within the country and abroad; ensuring high-end guests, mostly from developed countries, Tourism Department of Maharashtra Government cleanliness and operational efficiency. arrive in Kochi in over 40 cruise ships. Uttarakhand to organise two Mini Investors’ Conclaves for tourism Uttarakhand government in the for adventure tourism activities run-up to the mega Destination like skiing and heli-skiing in the Uttarakhand: Investors Summit Himalayas and to develop the 2018 scheduled in Dehradun on destination into a hub for winter October 4 and 5, 2018 will organise sports activities. The government sector-specific Mini Investors will ask the French government Conclaves in different parts of the support to extend the ropeway at state in August. Out of the four Auli to Gorson so that the visitors Mini Conclaves, two conclaves can get the panoramic view of the The first Rajasthan Domestic specific to tourism sector will be Himalayas. Uttarakhand Tourism held in Tehri and Nainital on August has also finalised the schedule for Travel Mart witnessed over five 7 and August 10 respectively. domestic roadshows to promote thousand meetings While the Tehri conclave will the state in the domestic market. discuss tourism and wellness, the These roadshows will be held in A total of 4,982 meetings were fixed in advance and more were Nainital Conclave will deliberate Bengaluru (August 22), Hyderabad conducted at the recently-concluded Rajasthan Domestic Travel on investment opportunities in (August 23), Ahmedabad (August Mart in Jaipur. The chief guest of the ceremony was Suman film shooting and tourism. The 24), Mumbai (August 29) and Delhi Billa, Joint Secretary, Tourism, Government of India. Also intention is to create infrastructure (August 30). present at the inauguration were Lalit Panwar, former Secretary Tourism; Bhim Singh, President, FHTR; Kuldeep Ranka, Principal Secretary, Department of Tourism, Forest & Environment, Art & Culture, Government of Rajasthan as well as Gyan Prakash, Secretary General, FHTR. Speaking at the ceremony, Billa said, “The mart is a very important step forward because the international end of the business has its way of organising itself. Domestic market and marts like this have the saluted effect of bringing buyers and sellers towards the domestic market. So, I think it is a very good move and that is where most of the meat is going to come from. We have supported this mart because we think that the initiative should come from the states.”

6 AUGUST 2018

News

TRADE TIRUN announces India-specific sailings on Celebrity Constellation for December 2018 TIRUN Travel Marketing, the India representative been added to the offerings catering especially to Indian of the cruise line Celebrity Cruises has announced guests. We are certain that these itineraries will be a India-specific sailings aboard its recently revitalised big hit in India and will attract more first-time cruise ship, Celebrity Constellation in December 2018. guests to come aboard and enjoy a holiday of a lifetime,” The six and eight-night itineraries to/from Cochin comments Ratna Chadha, Chief Executive, TIRUN and Mumbai have been especially designed keeping Travel Marketing. Indian guests in mind, giving an opportunity to them The added incentive of the exclusive India sailings to embark on a luxury cruise from their own country is the option of enjoying New Year and Christmas and sail through various ports in the UAE and in India. celebrations on-board with exclusive firework shows “As the market for cruise tourism widens and matures Goa, Dubai and Sir Bani Yas right from a port in their in Dubai on New Year’s Eve. Further, the sailing in India, sailings such as these are a natural progression own country, Indian guests are more likely to embrace includes double overnight stay in Dubai and the to better capture this bourgeoning customer base. With the idea of a cruise holiday this winter. Making the overnight stay options in Abu Dhabi and Mumbai, the option of sailing to destinations such as Abu Dhabi, sailings more attractive are the finer touches that have respectively. Government approved Tour Operators of NE India forms an association–NEITO Ministry of Tourism, Government of India approved tour operators from North Eastern part of India that came together and formed an association named North East India Tour Operator Association (NEITO). Vishal Jain of Shivani Aviates, Guwahati, has been named the Founder President of the new association. Indian passport holders Arijit Purkayastha of Koyeli Tours & Travels, Guwahati is the Chief Advisor exempted from ATV in France of the association. NEITO will work France has recently announced that Indian passport holders closely with the public and private bearers of the NEITO are Hemanta will no longer require an Airport Transit Visa (ATV) while sector stakeholders in the region to Das of Network Travels, Guwahati as transiting through the country. “I’m pleased to announce promote North East India as a tourism Vice President; Madhusmita Khound that, with effect from July 23, 2018, holders of Indian destination and also ensure that of Avani Travel Services, Dibrugarh passports will no longer require an Airport Transit Visa while standards are maintained in terms as the Founder Secretary and Sazid transiting through the international zone of any airport in of quality of service to travellers and Subhan of Fastrack Travels, Guwahati France,” shared France’s Ambassador to India Alexandre guests visiting the region. Other office as Treasurer. Ziegler on Twitter.

Record number of buyers set to attend ITB Asia 2018

ITB Asia 2018 has seen a record number of buyers Indonesia and Thailand. registering for this year’s show with nearly 1,000 This year sees the launch of new initiatives for approved buyers set to attend 323a 12 per cent the MICE and corporate segments due to increased increase from last year. Hosted at the Sands Expo focus on the MICE and corporate hub areas and a and Convention Centre in Marina Bay Sands, the brand-new concept, the MICE & corporate speed conference will take place from October 17 to 19. networking. Dedicated content tailored for the MICE This year, the top ten source markets for buyers from and corporate segment will be featured at the MICE the Asia Pacific region include China, Oceania, India, & Corporate Hub and this allows for the MICE and Singapore, Malaysia, Philippines, Japan, South Korea, corporate buyers and exhibitors to meet and network.

8 AUGUST 2018

WHAT’S TRENDING DOING BIZ WITH EASE MICE and leisure tourism running parallely for profit

10 AUGUST 2018 WHAT’S TRENDING

The rise of a new entrant of idea where travellers mix their business trips with leisure time, is allowing workers to save money and transform what can be an inconvenient trip away into a pleasurable stay. Trending the drift, the overseas destinations are not retarding in tapping this very appeal to draw more corporates from India. We speak to some of the leading names of outbound tourism for India market, as they bring out the best of both the worlds of ‘Bleisure’

By Gagneet Kaur and Sayanti Halder

We have heard of a ‘staycation’ but as far willing to organise their conferences and Research that showed that two-thirds of as portmanteau words go, the newly coined exhibitions at international and exotic, to- business travellers want to have the ability ‘bleisure’ travel is becoming a much-talked- be-precise, destinations. Today, Indians are to extend their trip for leisure. It also about trend in India that has garnered expanding their travel maps and travelling showed the possibility of bleisure trips are quite a bit of attention in just a few short beyond the conventional countries. By a major factor in whether someone takes years. A linguistic blend of business and 2020, it is said that the Indian outbound a job or not. 15 per cent of those seeking leisure, bleisure refers to a trip that blurs travel is estimated to reach 48 million and bleisure are the younger travellers, aged the line between work and a holiday where foreign tourist arrival (FTAs) is forecasted between 20 to 25, who are most likely to a traveller opts to extend their business to cross the 10 million mark. The MICE mix their business and leisure trips. These trip to enjoy some downtime at the end. slice of travellers is not lagging behind. travellers tend to take one or two bleisure ‘Bleisure’ is when an employee tacks days Today, the business travellers’ segment trips each year, regardless of demographic onto a business trip and turns it into a is seeking new destinations with better segment or travel frequency. Usually, vacation. However, research suggests facilities and avenues of incentivising their longer the flight, the higher the likelihood that bleisure travel is more than just an trips. The trend has given a major boost to for bleisure. opportunist add-on. Many of the corporate travel solution providers and the national There has been about 40 to 45 per cent clients are also realising that all of the top tourist offices (NTOs) who are now crafting increase in the bleisure tourism since destinations for business travel harbour intelligent campaigns and packages to last seven to eight months as India has rich cultural experiences that are worth attract bleisure seekers from India. For witnessed a rapid increase in the number devoting some vacation time to explore. them, bleisure segment of travellers offers of bleisure trips being taken by Indians It makes little sense for the passenger to a clear opportunity to increase revenues to foreign destinations. Recent statistics spend almost 24 hours or more round-trip from business travellers extending stays. indicate that more people than ever are on an aeroplane for a meeting/business Identifying ideal clients to build bleisure blending business and leisure travel. trip for which they are on the ground for revenue is crucial for profit-minded travel According to a report, the percentage less than 36 hours. Bleisure travel tends suppliers. Therefore, some of the finest of leisure trips that have a business to lean towards ‘new’ business or resort- destinations, overseas, that are popularly component jumped to 17 per cent, up from kind destinations that provide more of embedded in the minds of all sorts of Indian 11 per cent in 2012 and 14 per cent in 2015. an opportunity to enjoy a few extra days travellers, are paving a new avenue for As travellers and their employers’ choice of to enjoy the cities or beaches as they are drawing more visitors. travelling continues to evolve, so does the attending business. NTOs’ offerings that predict a bright future On the other hand, MICE tourism is THE BLEISURE DEMOGRAPHIC for this category of travel. becoming the largest growing sector in In April 2018, travel booking website outbound tourism. Corporates are ever- Expedia published a study with Luth

AUGUST 2018 11 WHAT’S TRENDING

STRIKING A BALANCE FOR HAPPINESS

Deniz Ersoz, Culture & Tourism Counsellor, Turkish Culture & Tourism Office (India) enlightens the newer avenues of exploring the destination in the perspective of unwinding after a business meeting groups can enjoy their vacation the most. As known their events in Turkey. We also plan to organise FAM Antalya is considered as one of the worlds’ best trips to Turkey, specifically for MICE tour operators stocks of accommodation. Most of the hotels in and media, in the near future. We will broadly focus Antalya offer the facility of the all-inclusive system, on showcasing and promoting more destinations which means people can eat and drink unlimited in Turkey, such as Canakkale, Izmir, Mugla, Bodrum, during their course of stay in the hotel. People can Kusadasi, Cappadocia, to the India market. Also, enjoy the water parks, visit historical places such we aim to conduct some joint advertisement Turkey offers different and various activities for as the Ancient city of Perge and Myra, Aspendos campaigns with Indian tour operators and DMCs,” MICE tourists. When we talk about Istanbul as a Theatre and St. Nicholas Church. One can even informs Ersoz. He further shares that the Ministry destination, people can go visit historical places catch a daily trip to Pamukkale. Izmir, Ankara and of Culture and Tourism of the Republic of Turkey such as Hagia Sofia, Sultanahmet, Topkapi Palace. Kusadasi are also counted amongst the MICE has been supportive for Indian MICE groups provided As İstanbul is on the crossroads of Europe and Asia, destination in Turkey, one can go shopping, visit the group is above 500 travellers, the Ministry may travellers can enjoy varieties of shopping, dining, historical places and enjoying the different variety offer MICE groups with some gala dinners, cultural nightlife experiences and cultural activities. In of dining and nightlife in Turkey. events and free entrance to some of the museums addition to these, one can easily go for a Bosphorus “We, as a Turkish Tourism Board in India, will be in as well. Turkey is already popular in the India market tour and enjoy the beauty of modern and ancient a close cooperation with the Indian tour operators and amongst the travel agents. By the end of 2018, Istanbul. and travel agents. We aim to have direct relations the Turkish Tourism Board is expecting to host 200 Antalya is also among the cities where MICE with the cooperates to plan, execute and facilitate lakhs of Indian visitors in their country. DELIVERING VALUE-FOR-MONEY DELIGHTS

Romit Theophilus, Director- Marketing and Sales, German National Tourist Office (GNTO) India shares how their trade partners act as one of the sturdiest supports for spreading the word of MICE in Destination Germany

execution of the events, GNTO supports the trade by our online German specialist training module www. keeping them abreast of the latest innovations and germanyspecialist.com that has shown positive products available for various MICE activities, which acceptance, till date,” shares Theophilus. includes assistance in itinerary planning, destination Germany has always been known as the land of training and familiarisation tours and recces. innovation and engineering and with MICE event Furthermore, ensuring that the Indian operator is in organisers who are always on the hunt for newer Germany has always been a leading MICE touch with the right DMC partners in the destination and unique experiences for their groups, culminates destination for Indians and with German partners goes a long way in ensuring the smooth execution in their search in Germany. “From holding providing newer and more unique offers, venues of any event. “At GNTO India, we firmly believe that conventions and conferences atop the highest peak and attractions to their existing products, the our trade partners are our strongest allies in helping on the German Alps in Zugspitze, to offering the country has become an even more lucrative spread the word of Destination Germany. With groups with the opportunity to drive a World War choice for decision makers in choosing a MICE regular destination training, extensive sales call tank, from tailoring their own fragrances in Cologne venue. According to Theophilus, with the growing to not only tier I but tier II and III cities, we hope to to executing fun team-building activities at High popularity of the online medium, several German keep our trade partners up-to-date on the latest in Rope Gardens in Bavaria, Destination Germany partners are choosing to promote their state-of-the- Destination Germany. In addition to this, through our offers it all and that too at value-for-money,” points art facilities and products on social media and other annual roadshow that helps us keep in touch with Theophilus. Further, the diverse landscapes allow online platforms. all our partners, we hope to engage with a larger for extensions and pre or post-convention tours, He further informs that to ensure the smooth partner base across the county along with the aid of making for the ideal mix of business and leisure.

12 AUGUST 2018 WHAT’S TRENDING

BEFRIENDING NUPTIAL WITH NATURE

Seema Kadam, Country Manager, Tourism Fiji-India, lays out the board’s plan in engaging with more MICE tour operators from India to endorse Fiji as an exotic spot for weddings

The South Pacific archipelago of more than 300 wedding chapels or exotic gardens. Considering our islands is becoming a larger blip on the radar of vast and updated facilities, we will be looking at the MICE planners. Over the past few years, Fiji saw the weddings segments, this year, as well as incentive huge surge in tourism and, currently, is undergoing segment of travellers,” shares Kadam. Fiji is famous somewhat of a renaissance with tourism and the for its beachside ceremonies, providing the ultimate MICE sector coming out on top. Fiji will develop itself backdrop of white sand, blue ocean and stunning in South Pacific tourism and aims to compete with green islands. If the interested group has got a lot of other countries that are offering beach tourism. As people attending, tying the knot on the main island, them about the MICE capabilities that Fiji has to offer. the largest industry in the country and the biggest Viti Levu, is the best option, as suggested by her. With this, the suppliers would offer value-additions employer of Fijians, tourism is a serious sector for the When enquired about the tourism board’s plans and encourage MICE recces for potential clients and wellbeing and lifestyle of Fiji population. Observing in engaging more MICE tourists as well as incentive- familarisation trips for tour operators. We wish to such an evolution in tourists that this destination preferring corporates from India, Kadam informs, educate them via our trade seminars and roadshows receives, Tourism Fiji is offering a seamless scene to “With regards to India, we are trying to create and organise MICE-focused FAM trips to properties build the foundation of any love story, stronger. awareness about MICE venues and facilities to the and resorts as well as the surroundings in Fiji who “Fiji has the resources and lovely resort Indian travel trade considering the challenges with wish to showcase their resources to the potential management facilities, a popular wedding the distance. To make that happen in a smoother and growing India market. We wish to target both the destination, offering an abundance of spectacular manner, we need to partner with resorts and hotels in leisure as well as corporate clients, flying to Australia venues. If travellers are looking for something Fiji who can participate in MICE forums and conduct and New Zealand for business and MICE activities or traditional, resorts on tropical islands offer gorgeous joint sales calls with Indian MICE operators to educate would want to visit Fiji for sheer relaxation.” CREATING AWARENESS FOR ACCESSIBILITY

Hassan Madah, Director, Israel Ministry of Tourism – India & Philippines elaborates how Israel is gradually becoming more accessible for the Indian corporate and MICE travellers

Israel has quickly become Middle East’s newest travel to Israel is booming at a steady pace and the business tourism destination, gaining popularity ministry has seen rising MICE movements in the with the Indian corporate segment. Also known recent years. To attract more of MICE travellers, as the vegan capital of the Middle East, Israel they are focusing on efforts in creating awareness makes an attractive destination for MICE groups about the destination in smaller cities of India from India. Last year, Israel announced several alongside continuous corporate engagement and simplified visa application processes for Indian marketing agreements with trade partners to citizens for both individual and group travel. Besides maintain the growth of MICE tourism from India to decreasing the documentation for Indians who have Israel. Recently, Israel witnessed members from marketing agreements with some of the leading completed their travel to Schengen countries, US, the Mumbai and Pune chapter of Young Presidents’ outbound MICE agents, resulting in increased Canada, Australia or Israel, Israel has also recently Organisation (YPO) visit Israel. travel from this segment.” Madah continues saying, announced a reduction in visa fee from INR 1,700 to “We will continue to work closely with MICE “We have planned roadshows throughout this 1,100. Additionally, with the new express visa facility, specialists from the travel trade fraternity to year across 11 cities, including new cities such as it takes only two business days to obtain an Israel host familiarisation trips, conduct roadshows Lucknow and Guwahati. The response has been visa. and travel fairs to introduce them to the multiple encouraging and we are working towards more “Additionally, we are promoting the resort city of opportunities available in Israel. We have also been MICE movement from India to Israel. We actively Eilat in the south that is gaining popularity among conducting familiarisation tours for corporate work towards engaging MICE groups with leisure MICE travellers with hotel-openings and a new decision-makers, in order to offer a first-hand experiences that include a visit to the Dead Sea, international airport scheduled to open later this experience of the destination and its amenities. outdoor trails and wine tours, adventure activities year,” informs Madah. According to him, business Additionally, we have been actively involved in joint and water sports.”

AUGUST 2018 13 WHAT’S TRENDING

STRENGTHENING TO BUILD REPUTATION

Jong Sool Kwon, Director, Korea Tourism Organisation (KTO) talks about the gradual re-modelling of Korea as an exceptional MICE destination, serving the best of all

planning, deciding the best flight connections and wearing experience, Korean food-making and support for the visa application to expedite the Taekwondo experience. process. Also, additional support which can help Kwon observes that a lot of time, MICE groups push Indian MICE numbers significantly would be especially doctors’ groups tend to travel with their more direct flight connections from major Indian spouses and family. While the participant of the cities and more competitive hotel accommodation MICE group is busy with their official programs rates,” opines Kwon. such as a conference or industry visits, the family Walking in tandem with the latest era of “Exclusively for MICE, we have a very lucrative utilises the time to visit the famous attractions and digitalisation, KTO recently updated exclusive incentive support program that is available to monuments in South Korea. Hence, while pitching MICE website (www.koreaconvention.org) which is even the smallest group of 10 travellers visiting for any big MICE groups during the presentation promoted on all platforms. On this website, a MICE Korea for minimum two nights. Thus, no matter with the corporate, KTO includes spouse programs planner can select his destination and even check how small (or big) the group size is, one can always in their presentation. According to Kwon, another all hotels, venue and convention centres with their contact KTO and get some freebies/support for way MICE and leisure merge is when travellers on a inventory and capacity charts. That becomes very their groups, something that the travel agents have business trip to Korea have a memorable experience handy while trying to ascertain whether the city will been appreciating,” he adds. He further adds saying that they would like to come back and share the be able to handle your requirement or not. “South that KTO is also promoting a lot of team-building same with their family. He also mentions that the Korea is still fairly unexplored by the Indian market programs, which adds an extra flavour to the MICE three main destinations for India market, namely especially the MICE sector. Hence, big groups travel. Some of the popular activities quite unique Seoul, Busan and Jeju Island, are promoted both for require full support from KTO right from itinerary to Korea include Hanbok (Korean traditional dress) MICE and leisure by KTO. RISING A HUB OF RELAXATION

Arzan Khambatta, Head of Macao Government Tourism Office – India, explicates the true potential one of the newest exotic, Asian destinations ideal for incentive trips

leisure in MICE tourism, Macao offers a diversified “We plan to work closely with Indian travel agents range of offerings to business tourists and incentive and corporates to popularise Macao as an incentive travellers are its luxury hotels, resorts, shopping, travel destination. We will be conducting FAM trips nightlife as well as a fantastic gastronomic for top corporations and MICE agents next year experiences reflecting an ideal representation of to help them understand the potential of Macao Macao’s rich Portuguese and Chinese culture. We that can hold several MICE events year round. We have launched the ‘Incentive Travel Stimulation will also participate in MICE-centric trade fairs and Having successfully positioned itself as a world Program’ to continue support in boosting the exhibitions in India,” Khambatta adds when asked tourism and leisure centre, Macao has always been development of business tourism. It is an excellent about the tourism office’s further plans. at the forefront as a leading MICE destination in program that is offered to companies looking for Acting as a meeting point for both eastern and Asia. Macao, with its unprecedented infrastructure MICE movement to Macao, which features various western business, Macao is delivering a platform for development, is home to Asia’s largest fully benefits such as a free city-tour, supply of local lasting business travelling. In addition to this, the integrated first-class convention and exhibition souvenirs of Macao and many more exciting and Venetian on the Cotai Strip has been developed with centres that are well equipped with facilities to engaging incentives to avail the offerings of the the convention model in mind, while other Macao meet the needs of various events. Apart from the program,” enlightens Khambatta. casino operators, at present, have limited meeting diverse entertainment offerings, more hotel room To attract more MICE travellers from India, in his facilities with a strong focus on gaming tourism. inventory and increase of more airline accessibility opinion, significant factors such as the introduction With the growing influx of MICE travellers into the is drawing more MICE travellers to Macao who of more direct flights from tier II and III cities and destination, Macao is no longer only a gambling extend their stay for a relaxing holiday after the travel trade agents’ advocacy is a requisite in order paradise but an ideal spot to conduct business business gets done. “To merge the very aspect of to gain more popularity in the Indian MICE market. meets with all the required amenities.

14 AUGUST 2018 WHAT’S TRENDING

UNLEASHING OPPORTUNITIES OF CONVENTIONS

Steven Dixon, Regional Manager-South and South-East Asia, Tourism New Zealand shares the destination’s latest developments which would open bigger gates for the MICE travellers from India

New Zealand is famous for both its diverse and and 2020 respectively. This is poised to boost the spectacular landscapes and for its range of unique country’s conference capacity especially for bigger experiences that attracts both leisure and MICE groups from India. New Zealand also offers a variety travellers. MICE planners who choose New Zealand of activities which will inspire and excite MICE as the destination for their group frequently delegates, whether it is learning the Māori haka, incorporate leisure elements for their delegates watching whales, sailing an America’s Cup yacht, such as the inclusion of tourism experiences into bungee jumping, whitewater rafting or wine tasting,” when asked about his further plans of engaging the their main itineraries. Because New Zealand is shares Dixon. travel trade industry more. such a desirable destination, it is also common Speaking of Tourism New Zealand’s engagement Recently, Tourism New Zealand’s annual for MICE delegates to extend their stay for leisure with the Indian travel trade, Dixon says that their travel trade event, Kiwi Link India 2018 witnessed purposes after their MICE programme concludes. partnerships with the travel agents in India are vital participation by almost 200 delegates from 118 “There are a number of exciting developments in to their destination’s success in the MICE sector. Indian companies across three cities namely the MICE sector in New Zealand which will further “We are focused on providing the travel agents with Mumbai, Bengaluru and New Delhi, thereby increase opportunities including the construction the constant knowledge and tools to effectively recording an increase of 16 per cent in registrations of two new city-centre developments, namely the promote and sell New Zealand to MICE planners. compared to last year. Alongside, Tourism New New Zealand International Convention Centre in Also, we have a comprehensive joint venture Zealand conducted a four-day intensive training Auckland, with convention capacity for 3,150 and partnership with travel agents and partners in India programme across the three cities which was the Christchurch Convention Centre, hosting up to which cover marketing, collateral, online and in- attended by travel trade experts and representatives 2,000 people, which are expected to open in 2019 person training events and familiarisations,” he adds from both the nations. PROMISING A PORTUGUESE PRESENCE

Miguel Moraes, Director of Trade Marketing, Turisimo de Portugal highlights the true potential of Portugal and introduces the new entrant’s diversity for tourism

Portugal, as a tourism destination, presents a Michelin-starred restaurants. All said, there are great mix of business and leisure options for MICE over 250 indigenous varieties of wine and a few travellers, only a few kilometers apart. Along with imports that have adapted well to the Portuguese some of the best music festivals in the world landscapes.” and world-class surf spots, Portugal is an ideal According to Moraes, being a fresh competitor in destination to comprehend the idea of ‘Bleisure’. the India market, Turisimo de Portugal is currently “The diversity of landscapes, beautiful beaches, promoting its seven unique tourism regions namely the strengthening of air accessibility, the ease of Porto E Norte, Centro de Portugal, Lisboa Region, Moraes says, “Our main objective is to increase the travelling within the country and the friendliness Alentejo and Algarve in mainland the Europe and number of Indian visitors to Portugal. To achieve and welcoming spirit of the Portuguese people two island archipelagos, Azores and Madeira. In this, we will look to increase the destination’s towards the visitors makes Portugal a perfect MICE addition to this, the major festivals that Portugal visibility and awareness, as well assimilate sales destination. We believe in delivering unique and has to offer to its bleisure segment of MICE through the travel trade. Our mission is to promote memorable experience to our travellers,” shares travellers, this year, are NOS Alive Music Festival Portugal as an aspiring destination, with our rich Moraes. He continues sharing, “Portugal offers a in Lisbon, Portugal Masters, PGA European Tour in culture and heritage and voted the ‘World’s Leading Mediterranean influenced cuisine and is recognised Vilamoura, the Lisbon Marathon, WSL Tour Rip Curl Destination 2017’, according to the World Travel by UNESCO under the representative list of the Pro Portugal in Peniche and the Web Summit in Awards, for the discerning Indian travellers. This Intangible Cultural Heritage of Humanity. The Lisbon. year, we will be working closely with the travel trade food here is rich in flavours and aroma; a diversity When asked about Turisimo de Portugal’s future to develop new products and increase presence of available across the country and spanning 21 plans in attracting more travellers from India, Portugal in the India market.”

AUGUST 2018 15 WHAT’S TRENDING

SPILLING THE ‘BLEISURE’ ESSENCE

G.B Srithar, Regional Director, South Asia, Middle East & Africa, Singapore Tourism Board (STB) explicates how Singapore continually refreshes various scehmes to be on the top

various programmes and experiences such as highlights Srithar. the BEiS (Business Events in Singapore), INSPIRE The refreshed INSPIRE programme for India (In Singapore Incentives & Rewards) and SMAP was launched last year and offers incentive groups (Singapore MICE Advantage Programme) that offer unique experiences, including team-building grants and customised experiences to the MICE activities such as dragon-boat racing around the travellers. waters of Singapore, cocktails in an elevated sky “Over the years, Singapore has seen a rise in the capsule as well as witnessing a ‘night race’ of Singapore is a leading, world-class business city growth of ‘bleisure’ travel in the country. The reason horses while enjoying a sumptuous dinner spread. and a luring MICE destination, complemented by for the growth has been the spurt in corporate It is designed to showcase the variety of leisure iconic infrastructure, multicultural experiences travellers opting for experiential activities based activities in Singapore for smaller groups (50 and world-class entertainment that enable new on their passion. For instance, corporate travellers to 200 individuals). The experiences offered to possibilities. The World Bank has recognised are going for food trails/cultural tours during or allow participants to have a memorable time and Singapore as one of the convenient places in the after their official stay in the city. Singapore also indulge in their passions. Some of the MICE friendly world for doing business (Doing Business 2018 offers distinctive experiences through its lively venues in Singapore are Marina Bay Sands, Suntec Report). It was also recently named the best entertainment and retail offerings, against a Singapore, Huone Singapore, to name a few. Further, BTMICE city. Speaking of bleisure, Srithar informs kaleidoscope of cultures, acclaimed museums and Wildlife Reserves Singapore is preparing to launch that the city offers an array of unconventional theatre productions. Singapore also offers unique a world-class walking trail called ‘Lumina’ that jaunts and picturesque meeting locales for team- venues which ensure that business travel isn’t just will offer MICE groups an experiential journey for building exercises and leisure outings. There are productive but also an enthralling experience,” visitors, combining sound, lights and nature. FOLLOWING FOOTSTEPS OF EXPANSION

Noel Saxena, Country Head, Taiwan Tourism Board (TTB)- India reveals how the destination’s recent developments are acting as a catalyst in building a beneficial culmination of bleisure for corporates

also conducts digital exhibitions via the Internet. highly-developed 3C industry. Needless to say, the TAITRA is equipped to hold 20-plus international integration of social media and technologies such exhibitions, annually. MICE is based on a service as APPs, QR-Codes, Facebook, RFID, and free-of- model which also helps develop other associated charge Wi-Fi have been applied to MICE activities, industries. Taiwan’s location, the availability of offering advanced, convenient, and real-time The strategic location of Taiwan as a hub in the high-grade human resources, its well-developed services to MICE visitors. Aside from those hardware East Asian region with its easy airline accessibility information and communications industries and advantages, international business travellers to to major cities in the Asia-Pacific area, makes it electronic component production, semiconductor, Taiwan will also be highly impressed by Taiwanese an excellent MICE destination. The launch of the conventional machinery, textile industries and local people’s hospitality, superior efficiency and Taiwan High-Speed Rail in 2007 has made inter-city tourism resources serve as favourable conditions professional services,” shares Saxena. travel to all cities between the northern capital for foreign investment to enhance the international He also informs that MICE tourism from India of Taipei and the southern city of Kaohsiung more MICE industry in Taiwan. has increased largely due to consistent efforts comfortable and fast. “Due to increasing demand, Taiwan has in building awareness and perception about the The MICE industry in Taiwan has been put on the gradually been increasing MICE venues that meet destination. Indian passport holders can enjoy fast track by TAITRA, TEMA, Chan Chao Exhibition international standards to add to the already visa exempt entry into Taiwan for 30 days via an Hall and New Era International Inc., which specialise existing TWTC Hall 1, Taipei Nankang Exhibition online system. For group visas also, an exemption is in organising professional international exhibitions. Hall 1 and TICC in the north, with the southern applicable to Indian passport holders for groups of ACE Forum, Wes Expo Co. and Kaigo are active Kaohsiung Exhibition Center that was officially minimum five or more people travelling to Taiwan international exhibition agents there. Chan Chao opened recently. Taiwan is globally renowned for its via the online process, for 30 days.

16 AUGUST 2018 WHAT’S TRENDING

LURING TO STAY LONGER

Soraya Homchuen, Director- Mumbai, Tourism Authority of Thailand (TAT), re-instates the destination’s reputation for ensuring a fulfilling exhibitions with exciting offerings

With a diversity of destinations for business events, to offer new experiences in Thailand and ensure each offering its own unique experience, Thailand’s that the groups stay longer for leisure time in MICE industry continues to show positive signs of Thailand either pre or post the business trip,” shares growth, year-on-year. A wide variety of lively cities, Soraya. namely Bangkok, Pattaya, Phuket, Chiangmai and Based on Soraya’s opinion, it is very important Khonkaen, is served on a platter to choose from. to keep on adding new aspects to the additional All these destinations present some of the most MICE destination within Thailand. Be it attractive exciting recreation facilities for business, MICE product offerings or just new property launches, Pattaya, popularly known as “City of MICE”, travellers such as rock climbing, water sports, spa, it is imperative to understand the nature of the due to its variety of accommodations to fit all canoeing, underwater swimming and sea diving. group and suggest various adventure sports, budgets, has a diverse assortment of locations “Most globetrotters and business travellers are shopping or nightlife alternatives available within for creative meetings and incentive events and aware of the rich cultural diversity that the country the destination. “Every year Thailand Convention three convenient plus flexible exhibition centres offers. Thailand has a lot to present be it the hotels and Exhibition Bureau (TCEB) hosts roadshows designed with Thailand’s distinctive culture in mind. that the groups choose to stay at or the cities they dedicated to the MICE segment of travellers, Also, Phuket has become one of Thailand’s most are at. By educating the travel trade fraternity on wherein, they identify the new trends and Indian celebrated ‘MICE cities’ plus one of the country’s various recreational options available for the group, partners to offer customised packages, targeted economic hubs, the island has everything necessary we plan to increase tourist traffic within Thailand. towards the MICE segment. This exercise has proven for outstanding business events including over We try and add new destinations for MICE segment to be very successful and TAT intends to follow the 500 hotels in all budget ranges and an efficient keeping in mind the nature of the event. We intend format for the coming years,” she highlights. international airport. STRIKING A BALANCE FOR HAPPINESS

Bejan Dinshaw, Country Manager, Abu Dhabi Tourism & Culture Authority, India, addresses how the destination is fast evolving into a MICE-centric destination with supplementary perks

In the advent of a new era of Indian business from the MICE activities, we are incorporating travellers who are looking out for ‘newly discovered’ visits to our key attractions, free entry to any event or ‘rarely visited’ destinations, Abu Dhabi is fast that can be a relevant networking opportunity. emerging as a destination that would add all We are basically permitting the groups to find the perquisites of travelling for pleasure amidst their own balance between work fulfilment and business. “We try to incorporate leisure activities personal enjoyment—a balance that makes them travel agents across the country in collaboration with MICE tourism by offering the groups an happy. Additionally, incentives are also offered as with multiple travel associations. We educate them alternative of incorporating various attractions assistance having the group choose Abu Dhabi as about the destinations and its offerings so that they and events in their itinerary, after or during their the venue.” bring more MICE tourism to the Emirate. In addition business errands,” informs Dinshaw. When asked about how this exotic destination to this, we arrange roadshows in various cities, One of the prime reasons for the rapid growth would attract more of such travellers in the future, updating the knowledge of our industry partners of MICE tourism in Abu Dhabi is the country’s who are keen to link the essential aspects of both and travel agents.” Abu Dhabi Tourism with a booming infrastructure and economy. Earlier, such business and pleasure, Dinshaw shares that the panoply of new products, including the much-touted events were restricted to business but nowadays, authority is formulating more standalone events Warner Bros. Theme Park and the CLYMB (both the trend of amalgamating of MICE or business with several corporates to provide them with an on Yas Island), the world’s largest flight chamber tourism with leisure is thriving in a place like Abu in-depth knowledge of the destination and for and highest indoor climbing wall, is on a roll and Dhabi that offers the best of both MICE and leisure networking purpose. He further says, “We keep the emirate is set to go the whole hog to tap this tourism. On that thought, Dinshaw adds, “Apart organising destination training workshops with potential market.

AUGUST 2018 17 WHAT’S TRENDING

ONTO THE SUREFOOTED PATH

Kenichi Takano, Executive Director, Japan National Tourism Organisation (JNTO) in India, believes how the surge in MICE tourist numbers to Japan can further help in enhancing the possibilities of bleisure segment

actively promoting Fukuoka as a MICE destination in queries from Indian travel agents and recently through effective incentive programs,” Takano being awarded as the ‘Best Incentive Destination’, highlights. Takano feels there is a huge potential in the Additionally, aiming to be the leading MICE segment that still needs the right focus and destination in Asia by 2030, the safest country proper strategies. Takano confidently says, “With par excellence, has a world-class record of an expectation of more than 20 per cent for this As Japan’s attractions are propelling the country hosting successful international conferences. year, JNTO is planning on tapping more of the up the international charts, the people around the Comprehending the growing importance of MICE Indian MICE delegations through various incentive world find this island country quite appealing in tourism, Takano shares that the segment is of programs for understanding the potential of Japan terms of both business travel and post-business utmost importance for Japan. However, JNTO as a resourceful destination for conference and pleasure. While in the past, tourism efforts solely is putting in efforts to further encourage more convention. With this, we are assertive that Japan focused on promoting Japan as a place of culture travellers for bleisure travelling to make sure they will yet again bag the same award this year as well.” and leisure, there is a new surge to highlight its make the most out their time, even when they are As Japan is abundantly gifted with diverse economic importance through MICE, blended with traveling for business. “We keep offering giveaways, natural scenery and is deep-rooted in culture, the relaxation. guided books and e-learning programs to help them country makes for an ideal wedding destination. “With the trend of bleisure travel catching get a better clarity on Japan. Because of this, we Also, as more Indian couples are boarding the up among the corporate world, organisations, are engaging more with the Indian travel agents in trend of a destination wedding, JNTO, therefore therefore, are increasingly arranging trips where creating special family packages for the corporate is leveraging the opportunity. Takano shares that professionals mix the very aspect of leisure with travellers. According to the figures released, 70 per JNTO is increasingly interacting with Indian wedding business. This has further given a major boost to cent of travellers to Japan are from the business planners and destination wedding companies and travel solution providers who are now crafting segment. We are now focusing on increasing the inviting them to Japan for a two-way interaction intelligent campaigns and creating packages to number of bleisure tourists coming to the country.” with the Japanese travel agents. “I believe that once attract bleisure seekers. Keeping our agenda in the Between January to May 2018, Japan received the travellers come to Japan for leisure purposes, mind for the year ahead, we are introducing a lot a good number of 68,000 tourists from India with they perhaps may want to have a next business trip of attractive packages so that once the business an increased rate of 15.5 per cent. However, the in Japan. This will not just help us increase the MICE segment of travellers visits Japan, they start numbers for MICE tourists are still grappling to numbers but will also act as a key facilitator for choosing it as a bleisure destination too. We will be match the other figures. But with the increase promoting bleisure segment,” says Takano.

18 AUGUST 2018 AUGUST 2018 19 Overseas KOREA BREAKING THE POPULAR MYTH

In the short time following its dramatic and impressive development, Korea has managed to maintain the delicate balance between preserving its impressive history whilst embracing all the technology of the modern world. It is truly a destination designed to meet the business needs and leisure experiences

By Shubhangi Bhatia

HISTORY AND CULTURE Dazzling experiences beyond meetings Korea delegates a spectacle of world heritage sites, picturesque nature and urban landscapes. A city of UNESCO World Cultural Heritage, Gyeongju offers hotels, theme park, leisure sports facilities and performance venues. Other than this, Gwangju too is a UNESCO Creative City of Media Arts. It has long established itself as the Hub City of Asia Culture, especially after the completion of the Asia Culture Complex (ACC). Yet another city is Jeonju which has best maintained the Korean traditions and culture through hanok (Korean traditional houses), hansik (Korean traditional cuisine) and hanji (Korean traditional paper) as well as pansori (Korean traditional genre of musical storytelling performance).

CONVENTIONS AND CONFERENCES Work in an appealing urban ideal As a top convention destination, Korea offers a world-class MICE infrastructure, safe and sustainable meeting locations and a variety of unique sights and experiences. Functionally the heart of innovation, Daejeon is the city of science with Asia’s largest R&D cluster which leads technological advancements and innovations. Through close collaborations with industry and the academic community, it also brings the full strengths of Korean working skills to create a dynamic IT hub for foreign and domestic investors. Daegu too focuses on attracting related global conventions such as World Water Forum, the World Energy Congress and the World Biomaterials Congress.

20 AUGUST 2018 Overseas

SEOUL: The economic powerhouse Fashion and technology forward but also deeply traditional, the capital city Seoul is complete with world-class accommodations, restaurants and services. Business visitors are delighted to experience this beautiful blend of Korean history, culture and modern landscape whilst enjoying its cutting-edge design and strong meeting infrastructure. Seoul regularly hosts diverse events such as high-level meetings such as the G20 Summit and large- scale conventions like the Rotary International Convention which had over 46,000 delegates. One of Seoul’s biggest strength as a MICE city is also a newly launched brand of event support and the multi-faceted support package available for both event organisers and participants alike. Some of its convention centers include COEX, aT centre and DDP. One may also consider visiting Incheon and Gyeonggi-do in Seoul’s vicinity which play a pivotal role in logistics, business and leisure sports for MICE travellers.

MEETINGS & EXHIBITIONS Outdoor lodges in the Korean peninsula Providing an exciting backdrop to corporate meetings and exhibitions, Jeju is a world-class resort island and provides free visa to 180 countries. Busan too, is popular for being the largest logistics port city in Korea. With that, having welcomed a lot of employees from Infinitus and Amway China respectively and its close proximity to Suncheon Bay, Yeosu is yet another Korean city with thriving centers for MICE exhibitions. Also, living up to its reputation for international MICE groups, Gangwon is set to establish new accommodations and possible meeting venues along with a new high-speed train. Thus, through its strategic location and vibrant economy, Korea is home to a wide-range of MICE centers for exhibitions such as Alpensia convention center, Phoenix PyeongChang, BEXCO, Cinema Busan, Expo Convention Center, Hidden Bay Hotel, MVL, ICC, Lotte Hotel and The Seaes Hotel & Resort.

AUGUST 2018 21 Guest Column

THE CHANGING LANDSCAPE OF OUTBOUND MICE

International travel for MICE from India has been growing well for the past couple of years and is driven largely by incentive travel. Mahendra Vakharia, Managing Director, Pathfinders Holidays and President of Outbound Tour Operators Association of India (OTOAI) shares his viewpoint about this upward shifting market of travelling

Today, corporates are willing to travel to host an event in a destination that offers state-of-the-art India is estimated to generate 6.5 million outbound facilities, new experiences and that added value of travelling. The Meeting Incentives Conferences and luxury and MICE tourists annually by 2020, reinforcing Exhibitions (MICE) industry has shown a growth the country’s influence as a key source market for trajectory from India. MICE tourism is an integral MICE and luxury travel part of outbound tourism in any corner of the globe and is one of the fastest growing vertical of tourism, at the moment. The scope of this segment, with the value of India’s business travel facilities as well as marketing strategies in section is huge and very sturdy. Corporates, with market expected to reach USD 93 billion by 2030. addition to easing the visa application process. different size and budget, make it a part of their Gradually, more businessmen are increasingly The talk of the town? “Bleisure” is a recent sales and marketing strategy to factor incentive travelling out of India for business meetings, trend of almost every businessman who is going trips for their dealers or executives based on target technical tie-ups and technology exchange in on business tours, primarily and extending achievement. Corporates are planning their annual addition to updating their knowledge by attending their trip for a leisure holiday. So, it is a great or board meetings in very exclusive and exotic various trade shows and exhibitions, worldwide. combination of mixing business with pleasure and locales, around the world. India is estimated to Attending international conferences in their it is becoming highly popular especially with the generate 6.5 million outbound luxury and MICE respective field of business is also driving a young businessmen, owners and entrepreneurs tourists annually by 2020, reinforcing the country’s number of visitors in this segment. emerging at a steady growth in India. This trend, influence as a key source market for MICE and The country’s tourism and economic growth can apparently, is driving more business travellers to luxury travel, according to figures published ahead be raised exponentially by participating in huge travel overseas in search of that one, unfamiliar of the 5th Annual MICE India and Luxury Travel congregations, seminars, exhibitions and other destination, ideal for both business and pleasure to Congress (MILT) 2018. marketing events. Noting that Indian corporates unwind oneself after a serious meeting. All in all, According to another recent report, travel remain largely unaffected by the global slowdown the scope and possibility of MICE tourism is very and tourism businesses around the world are and continue to spend big on corporate travel, the big and contribution to the growth of outbound looking to capitalise on India’s double-digit annual National Tourist Offices (NTOs) are meticulously tourism is very positive with a sheer promise of growth in the outbound MICE and luxury travel moulding and re-moulding their convention nothing but progress.

22 AUGUST 2018

News

AVIATION

Bhubaneswar likely to get a second airport To reduce the congestion at the existing Bhubaneswar airport, the city will get a second airport, according to the Civil Aviation Ministry. “Identification Airbus partners with three Indian startups of a suitable land to build a second airport near Khurda on the outskirts of to power GenNext aviation solutions Bhubaneswar has been initiated. The set-up process will be fast-tracked. The NAVBLUE and Aerial, subsidiaries of the leader Aerial and Navi Mumbai-based Airpix for a joint new airport will prevent traffic congestion in aviation and air cargo sector Airbus, have go-to-market in India to provide geo-analytic while improving passenger convenience,” signed contracts with three Indian startups, solutions and imagery services in the country. the ministry stated. The airport registered accelerated at Airbus Bizlab India, to power The agreements mark the successful a growth of 39.4 per cent in 2017 to 2018 cutting-edge technologies that will help usher culmination of Season three of Airbus BizLab’s fiscal, making it one of the fastest growing in new industry benchmarks in aeronautical data start-up acceleration programme TAKE airports in the country. services, flight operations and imagery services. OFF 2018, which seeks to bolster the Indian “The airport, which was started in NAVBLUE signed up Bengaluru-based Stelae government’s ‘Make in India’ and ‘Startup India’ 1962, is near saturation and faces severe Technologies to enhance aeronautical data initiatives. The latest partnerships are in addition space and runway-related constraints. services quality and consistency while enabling to those that Airbus signed with Bengaluru There is, thus, an urgent need to set up a faster introduction to the market of the next based start-ups – Neewee and EFLIGHT in a new airport at Bhubaneswar given the generation fully data-driven and connected February 2018. “For the last couple of years, I tremendous growth potential of this EFB (Electronic Flight Bag) solution. NAVBLUE have been convinced with the potential and the smart city,” said Dharmendra Pradhan, also extended its agreement with EFLIGHT with quality of entrepreneurs in India. I am pleased to Petroleum and Natural Gas Minister. the aim of providing a comprehensive service see that all these partnerships between Airbus solution to the Indian business aviation market. and Indian startups are proving me right,” said The third agreement was signed between Airbus Bruno Gutierres, Global Head, Airbus BizLab. Boeing and Vistara agrees to upto ten 787-9 Emirates’ third service to Moscow’s Dreamliners Domodedovo Airport for business travellers Boeing and Vistara, together, confirmed that Emirates will start a third daily service between daily links for international tourism and trade the joint venture between Singapore Airlines Moscow’s Domodedovo (DME) Airport and Dubai, opportunities both inbound and outbound. and Tata Group has agreed to order six 787-9 from October 25, 2018. Emirates has been serving The new flight allows for seamless connectivity Dreamliners, with options for four more jets at the Russian market since 2003. Demand for to Moscow from several popular destinations the 2018 Farnborough International Airshow. travel has grown significantly over recent years, in Emirates’ and flydubai’s combined route The agreement, valued at USD 2.8 billion leading to the airline’s launch of third flight to network, including Bali, Bangkok, Colombo, at current list prices, will enable Vistara to Moscow. The new service will be operated by an Hong Kong, Johannesburg, Kathmandu, Kuala become the first operator of the 787-9 in India. Emirates Boeing 777-300ER in a three-class cabin Lumpur, Maldives, Mauritius and Singapore. The In addition, the new Dreamliners will mark the configuration, with eight private suites in First new Emirates flight from Domodedovo airport is first widebody aeroplanes for the Indian carrier Class, 42 lie-flat seats in Business Class and 310 also timed to connect conveniently with a wide and will help launch long-haul operations. spacious seats in Economy. This service will cater network of domestic flights operated by Emirates for leisure and business passengers, providing codeshare partner in Russia – S7 Airlines.

24 AUGUST 2018 News

AVIATION Boeing, SparkCognition to shape the future of travel

Boeing recently announced that it is travel and evolve the transportation ecosystem, collaborating with artificial intelligence (AI) Boeing is standing up a new organisation, technology leader, SparkCognition, to deliver Boeing NeXt. It will leverage Boeing’s research unmanned aircraft system traffic management and development activities and investments in (UTM) solutions. Boeing and SparkCognition areas such as autonomous flight and advanced will use artificial intelligence and blockchain propulsion, as well as focus on modelling smart technologies to track unmanned air vehicles in cities and exploring new market opportunities flight and allocate traffic corridors and routes to solve for the transportation challenges of the to ensure safe, secure transportation. Through future. the collaboration, they will also provide a To reimagine how products and people move standardised programming interface to support means that unparalleled experience in safety, around the world, Boeing is pursuing technology package delivery, industrial inspection and innovation, scale and reliability will be brought development in emerging fields, including AI and other commercial applications. Boeing HorizonX to bear to address this monumental opportunity. hybrid and fully electric propulsion that will help Ventures previously invested in SparkCognition We are at a point in history where technological ensure safe, efficient flight. to support its development of a cognitive, data- advances and societal trends are converging “By taking a holistic approach that combines driven analytics platform for the safety, security to demand bold solutions and a different Boeing’s strength in technological innovation and reliability of data technology. way to travel,” said Greg Hyslop, Boeing Chief with new business models and non-traditional “Estimated by some analysts at USD three Technology Officer. “Boeing has the experience partnerships, we are laying the foundation for trillion, the urban aerial mobility opportunity and expertise to safely and efficiently shape this the future commercial mobility ecosystem,” said will lead to the creation of the largest new emerging world of travel and transport. Through Steve Nordlund, who will lead Boeing NeXt in market in our lifetimes,” said Amir Husain, Boeing NeXt, we intend to build on our legacy addition to his role as Vice President of Boeing Founder and CEO of SparkCognition. “The world’s of opening up new frontiers to move people and HorizonX. “We are shaping the physical and number one aviation leader partnering with the goods with proven technologies.” connectivity infrastructure to ensure new air world’s most innovative industrial AI company To help advance UTM and next-generation vehicles safely operate in the global airspace.”

Jet Airways commences services from Indore to CISF plans to stop the stamping of boarding passes of Hyderabad and Chandigarh domestic flyers at Mumbai, Bengaluru and Delhi Jet Airways will be introducing new flights on the Very soon, domestic passengers flying out of CISF official said that MIAL “is very keen to Indore to Chandigarh, Indore to Hyderabad and Mumbai, Bengaluru and Delhi won’t need to do a pilot”. The Mumbai airport management Bengaluru to Guwahati routes. It will commence get their boarding passes stamped “security is learnt to have approached both CISF and services from Indore to Hyderabad and Chandigarh. checked”. Central Industrial Security Force Bureau of Civil Aviation Security for the Jet Airways flight 9W 955 will be operated by (CISF) has written to these three airports same. The system proposed by CSIA will deny on Mondays, Wednesdays, Fridays and Sundays. to conduct a pilot project at the earliest. access if a boarding card’s unique barcode Similarly, the airline is set to offer enhanced Hyderabad airport already has this system is used by someone else to enter the PESC connectivity to the North East from Bengaluru with in place. M A Ganapathy, Head of Airport again. Once inside, CISF personnel will frisk daily direct services to Guwahati. Guests arriving Security, CISF, wrote to the CEOs of Delhi, and clear passengers without stamping their at Guwahati can avail of connectivity to beyond Mumbai and Bangalore airports (DIAL, MIAL boarding pass, which will be scanned at points to include Aizwal, Bagdogra, Jorhat, Imphal and BIAL, respectively) to stop stamping of each stage — entering, clearing and at the and Silchar. The flight will be a daily direct service boarding cards of domestic flyers. A senior boarding gate. between the cities of Bengaluru and Guwahati.

AUGUST 2018 25 Spotlight CITY OF PEARLS Outshining other MICE destinations The meaning of business meetings in India has evolved immensely during the past few years with the advent of business tourism in Hyderabad. With the finest infrastructure, matchless connectivity and vast capacity for organisation gatherings of any size, the ‘City of Nawabs’ advances to rule the country as its new MICE capital

By Sayanti Halder

26 AUGUST 2018 Spotlight

When it comes to business travelling, Hyderabad to another in the next few months. International as there is competition from international venues ticks all the right boxes. It has the required Congress and Convention Association’s annual for global events, and these events, if hosted in hospitality infrastructure, access by air, rail and statistics on the number of rotating international Hyderabad, will enhance the city’s image as a road, is steeped in history and has an abundance association meetings hosted by countries and premier MICE destination. of experiences for the culinary to the traditional cities were released to indicate overall stability in The recent Global Entrepreneur Summit led by arts. In a nutshell, it is the ideal place for a the MICE business. Hyderabad has emerged as one Ivanka Trump underscored the importance of this convention or a corporate conference. A major of the leading metros in India for MICE tourism, southern city as a booming tech hub, a key centre catalyst for Hyderabad’s growth is its unique ranking only behind Delhi and is on the fast track for entrepreneurship and the top ranking city in location and interesting benefits for both MICE and to becoming India’s convention capital, in the near terms of quality of life, adding a further boost to leisure travellers who can enjoy the world-class future. the brand, ‘Hyderabad’. Further, the World Congress infrastructure and experience warm hospitality and The MICE industry in India is one of the fastest- on Information Technology (WCIT) will be making culture. growing sectors within the hospitality industry, and its 2018 debut in India, choosing Hyderabad as its Being one of the most accessible cities in India, it has been largely supported by government and destination. About 5,000 delegates are likely to the infrastructure inside Hyderabad is also quite industry efforts. Succeeding in tandem, Hyderabad take part in the event as said by C P Gurnani, CEO developed with numerous five-star deluxe hotels is emerging as a globally-preferred destination for and MD, Tech Mahindra. He further added saying, that are quite close to the convention centres and large-scale conferences and has managed to carve “2018 marks not only the debut of WCIT in India well laid out road network. In business, time is a out a sustainable calendar of MICE events to be but the first time we are holding an event of NILF’s major factor and good facilities like these help save hosted in major areas. The state government has (Nasscom India Leadership Forum) global scale in a lot of it. Being the first ever city in the country been centring on the traditional strength of the Hyderabad, which would act as a major reagent for which started operations with a 30 km section, the city and supporting marketing and infrastructure promoting tourism in Hyderabad.” city can now boast of connectivity from one end initiatives for Hyderabad. This is also important

“Hyderabad is a comprehensive and unique MICE EMC, Cognizant, Wells Fargo, Axis Bank, SBI Life, Max Life, destination, ideal for corporate conferences, sales HDFC, ICICI, Chola MS, ICICI Lombard, ACC Cement, Ultra meets, exhibitions, product launches and other corporate Tech, Kesoram Cement, JK cement, Asian Paints, Jotun activities. Hyderabad’s finest blend of business and Paints, Airtel, Vodafone, Maurti, Tata Motors, Mahindra & pleasure is its core offering. It makes sure that business Mahindra Tractors, Du-pont, Bayer Corp. Ramoji Film City meets in cinematic avenues and exotic arenas not only curates theme-based incentive events that attracts more become engaging and motivating but highly memorable for corporates looking for a relaxing vacation after meeting or everyone. team-building outings. In addition to this, it is the creatively On top of that, Ramoji Film City brings unique designed spousal programs at Ramoji Film City which have advantages with conferencing facilities in pollution free been favourites of the corporates. The open-air convention Ramoji Rao environs away from the hustle and bustle of a city and facility at Ramoji Film City can accommodate large Chairman, Ramoji Group just 40 minutes’ drive from international airport. Ramoji participants. It has expansive outdoor venues and specially Film City has been a host of multifarious corporate events designed indoor conferencing facilities to house giant- of many MNCs, major Indian corporate organisations, sized gatherings. All these and more attributes of Ramoji business associations and umbrella bodies, across the Film City make Hyderabad a one-stop destination for the sectors. Some of the major events of several national business meets.” and multinational corporations inlcude Microsoft, Dell

AUGUST 2018 27 Spotlight

“Hyderabad is the new buzzword in the MICE travel of Physicians resonated Hyderabad’s status as the premier industry. The 2014 report of International Congress and MICE destination in India. Convention Association (ICCA) stated Hyderabad as the The future of Hyderabad as a MICE destination is second best MICE destination in India, which is set to promising. The Telangana government is progressive in become the convention capital of India while National building Hyderabad as the best MICE city in India. The Geographic ranked Hyderabad as the second best place government aims to attract over one million foreign in the world that one should see in 2015. Hyderabad has tourists to Telangana by 2025, bulk of which will be an ecosystem that fulfills all the requirements that a MICE visitors coming to Hyderabad. The city will gain a city needs to excel as a MICE destination including good huge momentum with the addition of Hyderabad metro connectivity, large venues, modern infrastructure, excellent rail operations, expansion of venues, hotels and other KV Nagendra Prasad hotels and travel attractions. The success of recent high infrastructure. Hyderabad has excellent venues with top- COO – HITEX, President, IEIA and profile events such as IEIA Open Seminar, Poultry Show, notch facilities that can cater to events of various sizes. President – IAEE (India Chapter) Lab Expo, Pharmalytica, The World Stroke Congress, MICE HITEX Exhibition Center’s upcoming 8100 sqm. (87,000 International Conclave, Geospatial World Forum, World sqft.) pillar-less event facility, which is going to be India’s Congress of GI Endoscopy, International Congress on largest multipurpose venue, will be a new feather in Infectious Diseases, International Union of Crystallography, Hyderabad’s cap.” World Congress on Neuro Rehabilitation and Association

Shrikant Wakharkar General Manager Bharathi Shetty Hyderabad Marriott Hotel & Convention Centre Managing Director, Frontier Holidays is now home to more than 100 American companies. Hyderabad is “Hyderabad, which has emerged as industries as a high priority sector “Hyderabad has enjoyed being also considered the bulk drug capital a significant IT hub of India and is all for investment as travel and tourism a premier MICE destination owing of India, accounting for nearly 30 set to grow further with it also being holds the key for rapid economic to the infrastructure to host huge per cent of the production in the India’s fastest growing start-up engine development and employment conferences. The Hyderabad Marriott country. Home to a large number of and India’s largest start-up incubator. generation and this has seen a rise Hotel & Convention Centre houses defence research laboratories, the The rise in the number of MICE in in hotel inventories. With the state one of the biggest convention centres city is also emerging as the aerospace the city has led to an impressive government aiming to attract a in the city. With a strong focus on and defence industry hub. Making a growth spurt in footfall, with foreign million plus foreign tourist footfall the MICE segment, the hotel has substantial investment in this sector, tourist arrivals (FTAs) to Hyderabad count by 2025, the country’s biggest constantly understood and met with Boeing launched its first equity joint recording a 76 per cent jump in 2017. exhibition and convention centre, with the expectations of domestic and venture along with Tata Advanced The domestic tourist arrivals (DTAs) a capacity to hold up to 8,000 people, international MICE travellers through Systems Ltd. in Hyderabad. Swedish too shot up by 16 per cent, last year. is also expected to come up in HITEX new and innovative packages, which furniture major IKEA is also set to Hyderabad’s global connectivity, by end 2018. International hotel chains are both efficient and superlative. foray in India by opening its first favourable weather conditions and are increasing their presence in the With the growing pace of pharma store at Hyderabad in the month of infrastructure to host thousands country, as it will account for around and healthcare sectors in the city, August. Hyderabad will soon have of delegates for various meetings 47 per cent share in India’s tourism Hyderabad should remain a preferred a new feather in its cap with the and conference gives it an edge over and hospitality sector. Both room city for most organisers. Five most launch of India’s biggest exhibition other cities. Apart from meetings inventory and conferencing capacity valued companies in the world have cum convention centre by the end of and conferences, the rise in medical are keys to a MICE destination and if their largest presence outside the 2018. The exhibition industry is fast tourism is also a major reason for the Hyderabad has both, I see no reason US, in Hyderabad. No other city in the turning into a significant player in increase in tourist arrivals to the city. why it is not going to grow as a prime world enjoys this distinction. Indian growth story and with this new The state government has declared MICE destination in India.” Hyderabad, which emerged on convention centre a lot more will be the tourism and hotel-related the global IT map in the late 90s, added to the Telangana exchequer.”

28 AUGUST 2018

Homeward

JHARKHAND A Joyful Journey Situated on the Chhotanagpur Plateau, the newly formed Jharkhand is famously known as ‘The Land of Forests’. An ultimate destination for nature lovers and wildlife enthusiasts, this East Indian nature-rich state is blessed with unparalleled sceneries and a vast nature’s bounty, making an ideal holiday destination for people looking for a rendezvous with nature

By Team MI

Go into the Wild This natural habitat is a treat for wildlife enthusiasts, delving inside a world of exotic botanical exhibits and thriving biodiversity. Ranked as one of the most beautiful zoos in the country, the Birsa Zoological Park is a part of the ex-situ conservation practices adopted by the Jharkhand Wildlife Association. Also referred to as the Birsa Jaivik Udyan, it shelters a comprehensive line of wild animals.

30 AUGUST 2018 Homeward

TRADE

Trek into Greenery One of the most exclusive nature trails in Jharkhand is the one leading to the Panchghagh Falls, formed from five cascades in a row in the marvellous backdrop of a rocky terrain. Nestled on the Ranchi- Chakradharpur road, about six kilometres from Khunti lays Panch Gagh, a tribute to the Banai River. Offering a vivid expanse of green and luscious foliage, the forest patch present downstream is ideal for trekking.

Witness the Uncultivated The untapped, picturesque destination of Palamu boasts the Palamu Wildlife Sanctuary and Betla National Park, which offers a great opportunity to the nature lovers, trekkers and wildlife lovers, helping them explore the luxuriant surroundings of the city. Palamu also has a rich cultural background that leads to the popularity of the city amid historians and admirers of Indian culture. Other attractions include the River Koel, Palamu Fort, Upper Ghaghri Waterfalls, Lower Ghaghri Water Falls and Lodh Falls.

Ascend to Serenity Located at an altitude of 1,128 meters above sea level, is the beautiful hill station named Netarhat. With tranquil surroundings and scenic landscapes, Netarhat is called ‘The Queen of Chotanagpur.’ This exquisite destination can steal hearts and blow minds and whoever is planning for leisure holidays in Jharkhand, away from the hustle and bustle of big metropolitan cities, Netarhat is just the right place. The cool and comfortable weather of this hill station is another reason for visiting it.

AUGUST 2018 31 News

OUTBOUND Egypt Tourism conducts four-city roadshow in India Egypt Tourism, led by Ismail Amer, The Mumbai roadshow included as compared to the previous year. Egyptian Tourism Counsellor, two separate segments on the In 2016, we received about 79,000 Egyptian Tourism Office in Mumbai, side lines of the main show, tourists from India. It is a very recently conducted a four-city namely an Experts Meet, which good growth and I believe it is the roadshow that included the cities was the corporate MICE workshop largest growth we have achieved of Mumbai (July 23), Ahmedabad followed by another Experts since 2014, when we had received (July 24), Bengaluru (July 26) and Meet on film workshop, which only about 60,000 tourists from Cochin (July 27). The Mumbai leg invited key individuals from the India.” He added that according witnessed a huge response from film and entertainment industry. to the latest figures, Indians are the travel trade who attended Speaking at the event, Amer said, the second-highest spenders in Ismail Amer to meet their counterparts from “In 2017, we received 1, 03, 000 terms of the international market, Egypt and explore the opportunities knowledge about the uniqueness visitors from India, which was a preceded only by Japanese of co-operation and extend their and variety Egypt offers to visitors. 30 per cent increase in numbers tourists.

Bahrain Tourism launches Delhi to connect with Ho Chi mangrove tours in Tubli Bay Minh City via direct flights In collaboration with the The first direct air service between Supreme Council for Vietnam’s Ho Chi Minh City and New Environment, the Bahrain Delhi is likely to commence by the Tourism and Exhibitions last quarter of this financial year. Authority (BTEA) has announced This was announced by Nguyen the launch of mangrove tours Le Thanh, Deputy Chief of Mission in Tubli Bay. Tours will depart at Vietnam Embassy. Stating that from Sitra Park between 8 am out of 20 million Indians travelling and 4 pm. part of the BTEA’s long-term overseas every year, only 90,000 “It gives us great pleasure strategy to further develop visit Vietnam. “India has a very to announce the launch of the Kingdom’s tourism sector important place in our foreign from the other parts of the world mangrove tours in Tubli Bay in under the slogan ‘Ours.Yours.’, policy and we have a comprehensive with an average 25 to 30 per cent collaboration with the Supreme which contributes towards the strategic partnership. The bonding increase in numbers every year Council for Environment. We aim Kingdom’s economy and the will strengthen further with more compared to the previous year. to provide all visitors with unique Economic Vision 2030,” said people-to-people contact and this “From just 2.5 lakh overseas tourists experiences through the various Chief Executive Officer of BTEA, can be boosted through tourism,” in 1990, Vietnam has registered 13 attractions and activities offered Shaikh Khaled bin Humood Al Thanh said. She said Vietnam has million tourist arrivals in 2017,” she in the Kingdom. This comes as Khalifa. seen a rapid rise in tourist inflow informed.

Dubai registers 29 per cent increase in business event, bid wins in H1 2018

Dubai Business Events (DBE), the city’s official H1 included Pro-Health China Incentive (2019), convention bureau, has reported strong results World Chamber Congress (2021), International for the first half of 2018 with 125 successful Congress for the World Confederation for bids to host business events, reflecting a 29 Physical Therapy (2021), World Congress of per cent increase from the same period last Gastroenterology (2021) as well as Asia Pacific year. Conferences, meetings and incentive Congress of Cardiology (2023). programmes secured in the first six months During the first half of 2018, DBE of the year, including from bids submitted in representatives attended over 70 trade events previous years, are poised to attract over 65,000 where it showcased Dubai’s business events delegates from around the world, resulting in offering and services to more than 9,000 an expected economic impact of approximately international meetings, events and incentives AED 500 million. Key business event wins in industry professionals.

32 AUGUST 2018 News

HOSPITALITY

Ginger Hotels signs third property in Noida Ginger has announced the signing of a new Choice Hotels plans to add 11 Indian hotel in Noida, New Delhi’s satellite city. It will be the third Ginger in Noida. Deepika Rao, Managing Director and Chief Executive Officer, properties by the end of 2020 Ginger said, “Noida is a commercial hub Choice Hotels India plans to add 11 end of 2020 under the franchise model. The with presence of some of the world’s largest more properties under the franchise upcoming hotels are under various stages international companies. We are delighted model by the end of 2020 in India. The of development,” informed Choice Hotels to partner with Admired Height Projects and company, which is a subsidiary of the India CEO, Vilas Pawar. expand our presence in Noida.” US-based hospitality major Choice Hotels On the investments that the company The new Ginger hotel is a Greenfield International, currently has 29 hotels in plans to make for the expansion, Pawar project slated to open in 2021. With 119 India. The new hotels will be present in said, “As we follow the franchise model, rooms, an all-day diner, a meeting room and locations, including Port Blair, Gorakhpur, we don’t invest in the property. We a fitness centre, the hotel will be housed Ooty, Lucknow, Lakhimpur and Kochi. invest in our distribution platforms and in Paras One 33, a one-stop mixed-use The company operates in India under five in our systems that deliver values and destination on Noida Expressway in Sector brands namely Sleep Inn, Comfort Inn, in training. The investments primarily 133. It is located a short drive from Greater Quality Inn, Clarion and Ascend Collection. go into making our brand visible and on Noida, Akshardham Temple and with close “We will be opening 11 hotels in India by the brand promotion.’’ proximity to major IT hubs.

AccorHotels introduces MyRoom Mövenpick Hotel & Convention Centre across five hotels KLIA opens in Malaysia

creatively inspired rooms for both Mövenpick Hotels & Resorts has adults and children livening their stay. made its debut in Malaysia, unveiling To bridge the gap between the hotel a strikingly modern hotel and staff and guests, the MyRoom themes conference centre close to Kuala have been designed by the hotel staff Lumpur International Airport. The itself. hotel features 333 rooms and suites Jean-Michel Cassé, COO - India with the latest in-room technology. and South Asia, AccorHotels Directly accessible from the hotel, said, “Our brand values include the convention centre will comprise Jean-Michel Cassé strengthening the bond between a 1,287 sqm open exhibition space, guests and employees based on a 777 sqm circular hall, seven Guests can check into select shared interested. The MyRoom discussion rooms, 10 seminar rooms said Mark Willis, President- Asia, AccorHotels properties in Delhi, concept personifies this, by offering and the vast main hall, which covers Mövenpick Hotels & Resorts. “With Bangalore, Hyderabad and Goa to ‘one room, one story, one guest’ 2,386 sqm. and can be divided into its distinctive design, prime location enjoy MyRoom by AccorHotels – a focusing on ‘selling stories rather than four separate spaces. and impressive facilities, the hotel concept that offers customised rooms rooms’. With much success during our “We are delighted to enter the is set to become one of the region’s that are curated to reflect various pilot project, we have expanded the Malaysian market with such a leading venues for meetings and events themes and passions. Going beyond concept now to five hotels and hope to spectacular property, which will benefit and will further cement Mövenpick’s standardised rooms, MyRoom by continue to offer these unique rooms from its proximity to one of south-east presence in Asia, where we are rapidly AccorHotels offers 15 vibrant and across India.” Asia’s busiest international air hubs,” expanding our portfolio.”

AUGUST 2018 33 Hotel Feature

CLARKS EXOTICA CONVENTION RESORT & SPA Experience the different yet the best Located amidst the posh “Garden City” of Bengaluru and spread over 70 acres of greenery, the Clarks Exotica Convention Resort and Spa includes an award-winning spa, over two lakh square feet of banquet space, an extensive pool, restaurant, coffee shop and poolside bar

By Sayanti Halder

Location The Living Spaces for All Situated right around the Bangalore International Airport, on the Swiss Their luxurious exotic rooms serve all our guests with an illustrious Clarks Town of Hollywood Junction, is the Clarks Exotica Convention Resort & Exotica experience. Ensuring that the guests are indulged thoroughly, embracing Spa, Bangalore that acts as a beacon of MICE facilities in the metro city of the pastoral and harmonious atmosphere, the Clarks Exotica Convention Bengaluru. The property overlooks the mighty Nandi Hills and celebrates Resort & Spa, Bangalore offers a vast range of around 141 tastefully designed the elegant spirit of the city. Also regarded as the ‘Silicon Valley of India’, rooms that cater to the purpose of every guest. It offers broad categories Bengaluru fascinates a good amount of professionals and tourists, making such as Exotica Rooms, Club Exotica Rooms, Exotica 1BHK and 2BHK Rooms, it a one-stop destination for all perceptive business travellers. The extensive respectively along with Exotica, perfect for a family getaway and Club Exotica range of its facilities makes the resort a popular destination for MICE events Suites, ideal for both leisure and work. The Exotica Executive Suite has a as well as weddings. spacious living room, a private bar and a walk-in closet.

34 AUGUST 2018 Hotel Feature

“We are redefining how corporate events are conducted” In conversation with M. Balaji, CEO, Clarks Exotica Convention Resort & Spa

How are you positioning the hotel for the MICE and the corporate segment of travellers? With more than two lakh sqft. of banquet and meeting spaces, five-star services, lush greenery combined with the best- in-class infrastructure and a variety of activities to offer, we are redefining how BUSINESS WITH PLEASURE Equipped with over two lakh sq.ft. of banqueting space, spread corporate events are conducted. When across 11 halls, the meeting rooms here are equipped with the guests visit Clarks Exotica for a corporate latest presentation facilities and state-of-the-art communication or MICE event, they always have more systems. The Ocean Convention Center is one of the biggest, to experience considering the options pillar-less banquet space in Bengaluru spread over 50,000 sqft. we have such as swimming, spa, gym, It is 25,000 sqft. in the main area with an additional 25,000 cycling, table tennis, basketball, board sqft. banquet area. The convention halls of varied sizes, namely games and more. Most importantly, all of it gives a certain edge to the pattern of the Galaxy of 10,000 sqft., Senate (4,000 sqft.), Summit (2,370 how corporate events are carried out. We try to provide the best and finest of our sqft.), Chambers (2,163 sqft.), Cosmo (1,340 sqft.), Embassy services to make your events memorable. of approximately 745 sqft., Imperium of 649 sqft. and the Chancellor of around 547 sqft., allows its guests with several alternatives to plan and organise their business meeting and Tell us about the customer segmentation of the property. What do conference on a larger scale. you think is the contributing factor to the success of the hotel? Clarks Exotica Convention Resort and Spa is a huge space. We provide our guests with all kind of amenities. The beauty of our property is that we cater to all segments of guests which include MICE, corporate clients, free individual travellers as well as weddings and other social events. From business conferences to gatherings, exhibitions to wedding receptions, we provide every kind of facility to our customers. It is a ‘go-to’ place for all kind of activities. “Experience the different” is the statement we live by at Clarks Exotica Convention Resort and Spa. Our team constitutes of experienced individuals. A great team is what contributes to the success of the hotel. Our staffs are well trained and they leave no stone unturned to ensure that the guest is happy when they leave our property.

How is your property ensuring to retain its brand value in Bengaluru’s competitive market? If we want our guests to keep coming back to us, there is only one way and that is by providing excellent services. We continuously strive to improvise our services; we do not compromise on quality and always put guests first. Apart from this, the services and amenities we have to offer are very unique. We are the only five-star resort in the city that can offer 70 acres of lush green space, one of south India’s largest Revitalise Your Senses convention centre, one of city’s largest spa – Seventh Heaven and close proximity to The services offered at the Seventh Heaven Wellness Spa here the airport. are inspired by the healing traditions of indigenous cultures. The signature therapies offered at the spa are classical Swedish How do you foresee 2018 for Clarks Exotica Convention Resort & Massage, Balinese/Sports Massage, Thai Massage or Aromatherapy, Spa, Bangalore? Hot Stone Therapy/Ayurvedic Massages and Chinese Reflexology. While we continue to grow our business across all our services and guest segments, One may also get a good pampering done at the resort’s salon, the focus for us this year is more towards increasing our client base for MICE. We Persona. Additionally, the resort offers a range of indoor and already have a couple of large conventions lined up at our property and are working outdoor activities including table and lawn tennis, squash court, towards bringing on board a few more. We would make sure to provide and maintain indoor badminton court, cricket ground, cycling and swimming pool our quality of service. This factor has brought us where we are today and definitely with slides. we can hope to proceed forward with keeping the same in mind.

AUGUST 2018 35 REPORT

INTERNATIONAL TOURISM LEAPS IN THE FIRST MONTHS OF 2018: UNWTO

Each month, the UNWTO World Tourism Barometer and the accompanying Statistical Annex presents an analysis of outbound tourism based on international tourism expenditure and departures data for source markets for 2017 as well as 2018. Additionally, it updates the preliminary results for international tourist arrivals and receipts in 2017 reported by destinations around the world included in the January 2018 Advance Release. Furthermore, we share one of the recent analyses of this global organisation. As per the report, international tourist arrivals grew by six per cent in the first four months of 2018, compared to the same period last year, not only continuing the strong 2017 trend but exceeding UNWTO’s forecast for 2018. Growth was led by Asia (over eight per cent), with South-East Asia (+10 per (above eight per cent). The Caribbean (minus nine and the Pacific (over eight per cent) and Europe (over cent) and South Asia (over nine per cent) driving per cent) is the only sub-region to experience a seven per cent). Africa (above seven per cent), the results. decrease in arrivals during this period, weighed Middle East (above four per cent) and the Americas The world’s largest tourism region, Europe down by some destinations still struggling with (over three) also recorded sound results. Earlier this also performed strongly during this four-month the aftermath of the hurricanes of August and year, UNWTO’s forecast for 2018 was between four period (above seven per cent), pulled ahead by the September 2017. The limited information coming to five per cent. destinations of Southern and Mediterranean Europe from Africa and the Middle East, tourism points to “International tourism continues to show and Western Europe (both over eight per cent). six per cent and four per cent growth, respectively, significant growth worldwide and this translates Growth in the Americas is estimated at three per confirming the rebound of Middle East destinations into job creation in many economies. This growth cent with the strongest results in South America and the consolidation of the growth in Africa. reminds us of the need to increase our capacity to Confidence in global tourism remains strong develop and manage tourism in a sustainable way, according to the latest UNWTO Panel of Tourism building smart destinations and making the most of Experts survey. The Panel’s outlook for the period technology and innovation”, said UNWTO Secretary- of May to August is one the most optimistic in a General, Zurab Pololikashvili. decade, led by the particularly upbeat sentiment in Africa, the Middle East and Europe. Experts’ ASIA AND EUROPE LED GROWTH AT THE evaluation of tourism performance in the first four START OF 2018 months of 2018 was also robust, in line with the From January to April 2018, international arrivals strong results recorded in many destinations around increased in all regions, led by Asia and the Pacific the world.

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APPOINTMENTS

MARC GUSSING NIKLAS ANDREEN MICHAEL K. PLATT CHRISTIAN METZNER JW Marriott Maldives appointed Marc Carlson Wagonlit Travel has appointed El Conquistador, Tucson named W, Kuala Lumpur, Malaysia appointed Gussing as their new General Manager. Niklas Andréen as their new Executive Michael K. Platt as the new General Christian Metzner as their General With over 20 years of illustrious Vice President and Chief Traveler Manager. He brings more than 25 Manager. Prior to this, Metzner was industry exposure, he is a pro-active Experience Officer. He will oversee years of experience to the team. Born at The Andaman, a Luxury Collection and dynamic personality coupled with worldwide Traveler Services (rebranded in Zimbabwe and fluent in three Resort, Langkawi, where he had been excellent communication skills who as Traveler Experience) and holistic languages, Platt’s passion for travel the General Manager since 2014. leads a well-structured organisation approach to customer experience and education led him to a variety of Since then, he has held numerous par excellence. In his new role, Gussing across all channels. Prior to this, luxury brands with general manager positions within the company is responsible for achieving targets by Andréen was the Senior Vice President positions at Arista Hotel, Viceroy across two continents, including developing and implementing strategic & Managing Director at Travelport. He Hotel, Santa Monica and Hilton Long leadership roles in Beijing, Tianjin sales, marketing plans and initiatives in also founded two businesses and held Beach and El San Juan Hotel & and Langkawi. Having been part of the hotel’s continuing effort to deliver consulting positions with Accenture, Casino in Puerto Rico. Marriott International for the past 15 outstanding guest service and financial Connecta and Monitor Company earlier years, he brings with him a wealth of profitability. in his career. experience.

JEAN-NOEL RAULT DANIELLE CURTIS SUHAS DIWASE SHANNON SCHWIER Air France-KLM, a global leader Reed Travel Exhibitions (RTE) has Maharashtra Tourism Development Four Seasons Hotel New York in air-transport and member of appointed Danielle Curtis as the Corporation appointed Suhas Diwase Downtown announced the the SkyTeam Alliance, announces regional Exhibition Director for the as its new Managing Director. Diwase appointment of Shannon Schwier the appointment of Jean-Noel Middle East. Curtis takes on the IAS batch 2009 took charge of office as the new Hotel Manager at their Rault as the new General Manager overall responsibility for ATM, IBTM on July 16, 2018. Currently, he is property. Schwier’s journey with – Indian Sub-Continent. Taking Arabia and all associated travel also working as the Chairman and the hotel group began in 2013 when office on August 1, 2018, Rault will projects throughout the region. Managing Director of Maharashtra she joined Four Seasons Hotel Los be responsible for accelerating Originally from Australia, she has State Warehousing Corporation. Angeles Beverly Hills as Director of the growth and strengthening the over 15 years’ experience within the Prior to this appointment, he has Housekeeping. She has also spent two presence of Air France-KLM in the events industry, including extensive worked in various districts at several years in the epicenter of America’s Indian sub-continent. He will also knowledge of Reed Travel Exhibitions’ positions. He was Director of Disaster entertainment industry where drive the consolidation and extension portfolio of events. In her new role, Management, CEO of Pimpri- she managed to demonstrate her of the company’s partnerships in the Curtis will report to Divisional Chinchwad New Town Development incredible talent and knowledge of same geography. Director, Nick Pilbeam. Authority and Collector of Bhandara Rooms Division operations. district.

38 AUGUST 2018