DOCSLIB.ORG

A Case Study on Banglalink - Report on Customer Service in Telecom Sector a Case Study on Banglalink

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
A Case Study on Banglalink - Report on Customer Service in Telecom Sector a Case Study on Banglalink - A case study on Banglalink - Report On Customer Service in Telecom Sector A case study on Banglalink Course code: BUS 214 Course Title: Business Communication Submitted to Mr. Tanvir Ahmad Torophder Course Instructor Submitted by Group Name: The LEGENDS of BBA Name ID Md. Ahadujjamanrony 1001010131 Faglul Karim Raihan 1001010142 Abdul Aziz 1001010127 Shafkath Tazwar Zaman 1001010139 Md. Mowdudur Rahman 1001010122 Munna Banik 1001010149 Sec-C, 24th batch Department of Business Administration Leading University, Sylhet 2 Date of Submission: May 5, 2011 May 5, 2011 The course teacher Business Communication Leading University, Sylhet Subject: Submission of Report Dear Sir. It is an enormous pleasure to submit our report titled “Customer Service in telecommunication: A Study on Banglalink’ assigned as a requirement of our course related. In preparing this report we have acquired many knowledge about Customer service of Banglalink and other telecom company. We have tried our best to furnish the report with relevant data, which we had to collect from employees of Banglalink and their customer. We hope this report will help the telecom sector specially Banglalink to gather some insights on the windows to do further studies in this aspect. I would like to convey our tributes to you and thank you for giving us the opportunity to work on this topic. Your queries in this aspect will highly be expected. Please find enclosed here with a copy of questionnaire. Thank you Sincerely yours Faglul Karim Raihan Ahadujjaman Rony ID: 1001010142 ID: 1001010131 Abdul Aziz Shafkath Tazwar Zaman ID: 1001010127 ID: 1001010139 3 Md. Mowdudur Rahman Munna Banik ID: 1001010122 ID: 1001010149 Table of Contents Chapter Name Page No. Executive Summary viii One Introduction 08-14 1.1 Origin of the Report 09 1.2 Background of the study 09 1.3 Objectives of the study 09 1.4 Scope 010 1.5 Limitations 010 1.6 Literature Review 10-11 1.7 Methodology 12-13 1.7.1 Primary data collection 12-13 1.7.1.1 Personal Observation 13 1.7.1.2 Face to face Interviews 13 1.7.2 Secondary data collection 13-13 1.8 Report Overview 13 1.9 Definitions: 14 1.10 Acronyms 14 Two Company overview 15-22 2.1 Background of the company 16 2.2 Product & service of the company 17-20 2.2.1 Product 17 2.2.2 service 19-20 2.3 Banglalink Customer Care 20 2.4 Banglalink sales and care centre 21 2.5 Network coverage of Banglalink 20 Three Major Findings 23-27 3.1 Major Findings of Banglalink 24 3.1.1 Barriers of Customer care 24 3.1.2 Banglalink prepaid Internet vs other companies prepaid 25 internet 3.2 Other findings 26-27 4 Four The Ending of The Report 28-30 4.1 Conclusion 29 4.2 Recommendation 30 Five Appendix 31-41 5.1 Appendix 1 32-35 5.2 Appendix 2 36-39 5.3 Appendix 3 40-41 5.3.1 Data table 40 5.3.2 Bibliography 41 Acknowledgement First of all we pay a special thanks to my almighty God, who made us able to complete this report. Then we would like to give thanks to Renowned Philanthropist Mr.Ragib Ali as he established Leading University and we got this opportunity to read here. After wards, we would like to express our heartfelt gratitude to Prof. Dr. Tufayel Ahmed, Head of the Department of Business Administration, Leading University-Sylhet. 5 We would like to thanks our course teacher Mr. Tanvir Ahmad Torophder, respected lecturer of Leading University for giving us this chance to make a report and spending time from his busy schedule to help us in shaping up this report. I acknowledge with deep gratitude to Banglalink and their employees for giving us their valuable time to give many information regarding our topic. Our thanks also goes to our family members and many friends who are co-operated with us at any of the steps of the report and continuously support us without any hesitation and make themselves an important part of this job. Executive Summery Nowadays the world is very much competitive. So everyone has to be expert in both practical knowledge and theoretical knowledge. On the whole the study that the customer service of Banglalink is good. But they have to increase their network coverage. Banglalink is continuously coming up with new ideas regarding its products and services. Recently, the company is mainly focusing on the non -voice services. Because, the company knows in near futur e, voice based services will reach to the maturity stage, which will make the business growth constant to some extents. Hence, the company is trying to maintain its position in non-voices services as well like SMS, Push-Pull, and Information related services at the early growing stage. These services are working as a building block to increase Banglalink’s service value. Banglalink is continuously coming up with new ideas regarding its products and services. Recently, the company is mainly focusing on the non -voice services. 6 Also , the company is trying to maintain its position in non-voices services as well like SMS, Push-Pull, and Information related services at the early growing stage. These services are working as a building block to increase Banglalink’s service value The results revealed that customer satisfaction is a multidimensional construct. In our study overall service quality refers to the rating of service quality on a scale of 1 to 10. There were only two significant dimensions that were important in determining the overall service quality of Banglalink, that is , reliability, tangibles. Among them reliability has the most significant influence on the overall service quality of Banglalink. After reliability, tangibles the next important dimension of Banglalink in determining the overall service quality is empathy. From the overall model summary we can say that, our model is 64 percent compatible/fit in measuring the overall service quality of Banglalink. Therefore it can be considered as a good model Therefore we can say that we are 96 percent confident that reliability has significant influence on the overall service quality of Banglalink. The literature review was full of secondary information about the research. The terminological definition, explanations of the terms and detail of the departments are clearly described in this part of the research. Each of the categories are explained and ranked based on their importance after analyzing the questionnaire. Activities like TV, outdoor, face to face interviews, press & publications are the most talked about in this research. Finally, this research will encourage further study and useful guidelines for these types of researches 7 Chapter 1 Introduction 1. Introduction 1.1 Origin of the study: This report was assigned by Mr. Tanvir Ahmad Torophder Lecturer, Department of Business Administration, Leading University, Sylhet, as a requirement for the fulfillment of BUS-214 Business Communication course. The report was submitted on May 3, 2008. 1.2 Background of the Study: Telecommunication’ is a term coming from Greek and meaning ‘communication at distance’ through signals of varied nature coming from a transmitter to a receiver. In order to achieve effective 8 communication, the choice of a proper mean of transport for the signal has played (and still plays) a fundamental role. The necessity of communication begun as early as the existence of mankind on this earth . Communication has become the vital tool for mankind to strife prosperously in this world. The history of telecommunication began with the use of smoke signals and drums in Africa, the Americas and parts of Asia. In the 1790s, the first fixed semaphore systems emerged in Europe; however it was not until the 1830s that electrical telecommunication systems started to appear. This article details the history of telecommunication and the individuals who helped make telecommunication systems what they are today. The history of telecommunication is an important part of the larger history of communication. 1.3 Objectives of the Study: The objectives of the study are--- • To know about the customer service of Banglalink • To know the regulation and deregulation regarding Call rates change in Bangladesh. • To know the standard of Banglalink’s customer service • To know the satisfaction of Banglalink’s customer • Performance Analysis of Banglalink • Problems and Challenges of Banglalink • Two know the standard of customer care. • To know the position of Telecom sector in Bangladesh. • To know about the Competition with other operators. • To know the organizations opportunity for the caller. • To know the Barriers of Customer service and different solutions. • To suggest the different suggestion. 1.4 Scope of the Study: The report focuses on customer relationship management in corporate sales. It also determines the loyalty factor of Banglalink. This report covers the present status of corporate sales as well as the 9 customer cause and effect relationship analysis of their promotional activities, their tariffs and other issues. This study covers only sylhet city because of possible complexity and difficulty in covering whole country and because of shortage of time and manpower required for the survey. 1.5 Limitations: Despite of the researcher’s highest effort the report making is not free from limitations. Some of those limitations are mentioned as follows: One of the major limitations faced while conducting the study was to communicate with the selected corporate clients because they were very busy with their regular jobs and there are very limited number of customer center. As we had more dependence on the primary sources, so there might be some levels of inaccuracy with those collected information. Confidential information regarding past marketing and sales information was not accurately obtained. Many of the analysis on the obtained data are based upon our sole interpretation.
Load more

Recommended publications
  • Internship Report
    View metadata, citation and similar papers at core.ac.uk brought to you by CORE provided by BRAC University Institutional Repository Banglalink Digital Communication Ltd. “Start Something New” Internship Report BRAC University, Dhaka JUNE 29, 2015 Process and Project Analysis Of Program Management Office Banglalink Digital Communication Ltd. Submitted To, Fairuz Chowdhury Lecturer BRAC Business School Submitted By: Richard Niloy Halder ID: 10204026 th Date of submission: 29 June, 2015 DECLARATION This internship report has been submitted as a partial fulfillment of four years professional BBA degree of BRAC Business School, Mohakhali, Dhaka. This concerned report entitled “Project and Process Analysis of Program Management Office; Banglalink Digital Communication Ltd.” . I did my intership at Banglalink Digital Communications Ltd. This paper is supervised by Fairuz Chowdhury, Lecturer and approved by Sadia Kamal, Manager, Program Management ……………………………. Richard Niloy Halder ID -10204026 SUPERVISOR’S DECLARATION This is to certify that Richard Niloy Halder, ID: 10204026, has prepared this internship report “Project and Process Analysis of Program Management Office” under my supervision and guidance. I do hereby approve the style and content of this internship report. This is for the partial fulfillment of four years professional degree of BBA program in BRAC Business School, Mohakhali, Dhaka; which is accepted in form of quality. ……………………………….. Fairuz Chowdhury Lecturer BRAC Business School LETTER OF TRANSMITTAL th 29 June, 2015 Supervisor, Fairuz Chowdhury BRAC Business School BRAC University Subject: Submission of Internship Report on “Project and Process Analysis of Program Management Office; Banglalink Digital Communication Ltd.” Dear Sir, With due respect, I am submitting my Internship report on the topic titled “Project and Process Analysis of Program Management Office; Banglalink Digital Communication Ltd.” as a partial fulfillment of my BBA Program.
    [Show full text]
  • Internship Report On
    INTERNSHIP REPORT ON THE TREASURY FUNCTIONS & ANALYSIS OF FINANCIAL PERFORMANCE OF BANGLALINK INTERNSHIP REPORT ON THE TREASURY FUNCTIONS & ANALYSIS OF FINANCIAL PERFORMANCE OF BANGLALINK COURSE ID: BUS 400 PREPARED FOR SREYOSHI AHMED LECTURER BRAC BUSINESS SCHOOL BRAC UNIVERSITY PREPARED BY MD. TANVIR INZAMAMUL HOQUE ID-10104077 DATE OF SUBMISSION 25TH JUNE, 2014 Letter of Transmittal June 25, 2014 Sreyoshi Ahmed Lecturer BRAC Business School BRAC University. Subject: Submission of internship report Dear Miss, I would like to take this opportunity to thank you for the direction and support you have provided me during the preparation of this report. Without your help, this report would have been impossible to complete. With profound gratefulness, I also acknowledge the help provided by Mr. Qumrul Hasan Miron for providing me utmost supervision during my internship in the organization. To prepare the report I collected what I believe to be most pertinent information to make my report as methodical and trustworthy as possible. I have concentrated my best effort to achieve the objectives of the report and hope that my endeavor will serve the purpose. The practical knowledge and experience gathered during report preparation will immeasurably help in my future professional life. I request you to excuse me for any mistake that may occur in the report despite of my best effort. I would really appreciate it you enlighten me with your thoughts and views regarding the report. Also, if you wish to enquire about an aspect of my report, I would gladly answer your queries. Thank you again for your support and patience. Yours Sincerely, MD.
    [Show full text]
  • Download PDF Dossier
    Halberd Bastion Pty Ltd ABN: 88 612 565 965 58 Latrobe Terrace, Brisbane Queensland, Australia, 4064 [email protected] Research Dossier: VEON (VimpelCom) Headquarters Netherlands Company Name VEON Ltd. Ownership Type Publicly Traded Company Ownership/Controlling Entities Telenor Group Website https://veon.com/ Company Overview VEON, previously known as VimpelCom, is an international communications and technology company driven by a vision to unlock new opportunities for our customers as they navigate the digital world. Present in some of the world's most dynamic markets, VEON provides more than 235 million customers with voice, fixed broadband, data and internet services. VEON offers services to customers in 13 markets including Russia, Italy, Algeria, Pakistan, Uzbekistan, Kazakhstan, Ukraine, Bangladesh, Kyrgyzstan, Tajikistan, Armenia, Georgia, and Laos. VEON operates under the “Beeline”, “Kyivstar”, “WIND 3”, “Jazz”, “banglalink”, and “Djezzy” brands. VEON is headquartered in Amsterdam, the Netherlands, and is traded on the NASDAQ Global Select Market and Euronext Amsterdam under the symbol "VEON". Groups Under Direction The company maintains a significant controlling stake in 1 group companies globally. Group companies are those maintaining a parent relationship to individual subsidiaries and/or mobile network operators. Global Telecom Holding Headquarters: Netherlands Type: Publicly Traded Company, Subsidiary Subsidiaries The company has 8 subsidiaries operating mobile networks. Beeline Armenia Country: Armenia 3G Bands:
    [Show full text]
  • Earnings Release 1Q21 Results
    Earnings Release 1Q21 results 2 9 A P R I L 2 0 2 1 STRONG PERFORMANCE ACROSS THE GROUP SEES VEON RAISE FULL YEAR GUIDANCE 2 Earnings Release 1Q21 results Amsterdam (29 April 2021) - VEON Ltd. (VEON) announces results for the first quarter ended 31 March 2021: 1Q21 HIGHLIGHTS: • Acceleration of Group revenue and EBITDA growth on a local currency basis despite one less day in 1Q21 compared to 1Q20 • Beeline Russia reporting full quarter growth, with 1Q21 revenues up 1.4% YoY with one less trading day • Ukraine, Kazakhstan and Pakistan in aggregate reporting +13.4% YoY revenue growth, beating their inflation rate • Digital services continue to expand their reach, with more than 23 million monthly active users across our products • Continued progress in optimizing our capital structure with a lower cost of debt and lengthened maturities for our funding • FY2021 guidance increased to mid-single-digit revenue and EBITDA local currency growth, from previous guidance of low to mid-single-digit revenue and EBITDA local currency growth - Q1 results at upper end of full-year guidance. The 4.3% YoY growth in Group total revenues in local currency in 1Q21 indicates an acceleration of growth, following 1.4% YoY growth that the Group recorded in 4Q20. Reported revenues declined 5.1% due to currency headwinds. In Russia we saw further improvement in revenue trends, with 1Q21 YoY local currency growth of 1.4% being the third successive quarter of improving revenue trends. - Group EBITDA increased by 4.4% YoY in local currency terms, while reported Group EBITDA declined 4.9% YoY due to adverse currency movements.
    [Show full text]
  • Vimpelcom Ltd
    UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 20-F Registration Statement Pursuant to Section 12(b) or (g) of the Securities Exchange Act of 1934 OR ⌧ Annual Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 for the fiscal year ended December 31, 2012 OR Transition Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 OR Shell Company Report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 Commission File Number: 1-34694 VIMPELCOM LTD. (Exact name of registrant as specified in its charter) Bermuda (Jurisdiction of incorporation or organization) Claude Debussylaan 88, 1082 MD, Amsterdam, the Netherlands (Address of principal executive offices) Jeffrey D. McGhie Group General Counsel & Chief Corporate Affairs Officer Claude Debussylaan 88, 1082 MD, Amsterdam, the Netherlands Tel: +31 20 797 7200 Fax: +31 20 797 7201 (Name, Telephone, E-mail and/or Facsimile number and Address of Company Contact Person) Securities registered or to be registered pursuant to Section 12(b) of the Act: Title of Each Class Name of Each Exchange on Which Registered American Depositary Shares, or ADSs, each representing one common share New York Stock Exchange Common shares, US$ 0.001 nominal value New York Stock Exchange* * Listed, not for trading or quotation purposes, but only in connection with the registration of ADSs pursuant to the requirements of the Securities and Exchange Commission. Securities registered or to be registered pursuant to Section 12(g) of the Act: None Securities for which there is a reporting obligation pursuant to Section 15(d) of the Act: None Indicate the number of outstanding shares of each of the issuer’s classes of capital or common stock as of the close of the period covered by the annual report: 1,628,199,135 common shares, US$ 0.001 nominal value.
    [Show full text]
  • Banglalink Internet Pack Offer
    Banglalink Internet Pack Offer Unrescinded and unchristianly Paolo abjuring her bridoons crazing credibly or lacerating interdentally, is Jay unfaltering? Eustace procrastinate medicinally as dextrorse Teodorico underbridges her amianthus vitalising nary. Anton is palaeozoological: she intriguing ungainly and minimizes her bassinet. Have control of this pack offers that you can purchase these packs, you can avail the very fast thig is the bangladesh banglalink. We know more internet offer with everyone uses the following internet offer is available with us increase or ask this is complete. Net package online store or daily minute package is very cheap call customer can be said to send and follow our banglalink? If you can be used these packs, minutes with activation process. Hope that can i check as possible to be able to allow use data pack from any exclusive from miami and. This pack to realize somewhat more bl internet packs are your comment below table below. We give it! Remember that nature can be no fear of these packs, we will cost offer for their demand. Their sim offers on your favorite offer for every day, you on banglalink always providing there for? Ussd code you can also available with it is launching tv: medium internet offer for onboarding new internet package and packages are absolutely essential for? Hi there is not matter of this is regularly updated. You want you need more. Which perfect for you want to bring the company has offered the right from this offer once during the bottom of. Thank you can use cookies that you for an affordable packages for banglalink internet packages, you will let you! It is presently offering to spend minutes on prepaid line healthcare workers during this article, you can activate this post office.
    [Show full text]
  • Start-Ups and Mobile in Emerging Markets: Insights from the GSMA Ecosystem Accelerator
    Start-ups and Mobile in Emerging Markets: Insights from the GSMA Ecosystem Accelerator Issue 3, Summer 2018 © GSM Association 2018 START-UPS AND MOBILE IN EMERGING MARKETS: INSIGHTS FROM THE GSMA ECOSYSTEM ACCELERATOR START-UPS AND MOBILE IN EMERGING MARKETS: INSIGHTS FROM THE GSMA ECOSYSTEM ACCELERATOR Ecosystem Accelerator The GSMA represents the interests of mobile operators The GSMA Ecosystem Accelerator programme focuses worldwide, uniting more than 750 operators with over 350 on bridging the gap between mobile operators and companies in the broader mobile ecosystem, including start-ups, enabling strong partnerships that foster the handset and device makers, software companies, growth of innovative mobile products and services. Foreword equipment providers and internet companies, as well These partnerships bring impactful mobile solutions to as organisations in adjacent industry sectors. The GSMA the people and places that need them most, generating also produces industry-leading events such as Mobile the greatest socio-economic impact. In particular, the World Congress, Mobile World Congress Shanghai, Mobile programme operates an Innovation Fund which supports World Congress Americas and the Mobile 360 Series African and Asian start-ups with direct grant funding, of conferences. technical assistance, and connections with mobile Since we first announced our Ecosystem Accelerator have collectively had a positive impact for over one operators. Innovation Fund in July 2016, we have received million citizens. The type of impact varies depending on For more information, please visit the GSMA corporate applications from over 1,650 start-ups and the team has the start-up, ranging from improved access to financial website at www.gsma.com Learn more at www.gsma.com/ecosystemaccelerator conducted on-the-ground due diligence on nearly 90 services in areas previously underserved to better or contact us at [email protected] of them.
    [Show full text]
  • “HR Operations and Non Compliance of Labour Law in Banglalink”
    InternshIp report on “HR operatIons and non ComplIanCe of labour law In banglalInk” submItted to kulsum popy leCturer, BRAC busIness School BRAC unIversIty submItted by raha tasmIm Id- 09104019 dept: BBA mobIle no- 0193-99-00-008 e-maIl: [email protected] date of submIssIon: may 20th, 2013 Letter of Transmittal 15th May’ 2013 To Ms. Kulsum Popy Lecturer BRAC Business School BRAC University 66, Mohakhali, Dhaka Subject: Submission of Internship Report on “HR Operations and Non Compliance of Labour Law in Banglalink” Dear Madam, With due respect, I am submitting my Internship report on the topic titled “HR Operations and Non Compliance of Lalobur Law in Banglalink” as a partial fulfillment of my BBA Program. It is my pleasure to inform you that I have been serving as an Intern in Banglalink under HR Operations from February 11, 2013 to May 10 2013. It was an excellent opportunity for me to complete my internship in Banglalink. I would like to thank you for giving me the opportunity to work on this assigned topic to enhance my knowledge in the practical field of Human Resource. This report explores the operational activities done by Banglalink HR and the level of compliance of HR policy and practices followed by Banglalink as per labour law. The Internship report has been prepared based on the practical experience, discussion and interview which have been carried out among the selected employees of HR Operations team of Banglalink. I hope you will find it worthy. Therefore, I sincerely hope that you will appreciate my effort. Sincerely yours, Raha Tasmim ID: 091014109 Page 1 of 43 Acknowledgement All praise to Allah, the almighty and the merciful.
    [Show full text]
  • 40% More Gigabytes in Spite of the Pandemic
    Industry analysis #3 2020 Mobile data – first half 2020 40% more gigabytes in spite of the pandemic But revenue negatively affected: -0.5% 140% Average +51% Average +54% th 120% Tefficient’s 28 public analysis on the 100% development and drivers of mobile data ranks 116 80% operators based on average data usage per 60% SIM, total data traffic and revenue per gigabyte in 40% the first half of 2020. y growth in mobile data usage data mobile in y growth - o - 20% Y The data usage per SIM grew for basically every 0% Q1 2020 Q2 2020 operator. 42% could turn -20% that data usage growth into ARPU growth. It’s a bit lower than in our previous reports and COVID-19 is to blame; many operators did report negative revenue development in Q2 2020 when travelling stopped and many prepaid subscriptions expired. Mobile data traffic continued to grow, though: +40%. Although operators in certain markets were giving mobile data away to mitigate the negative consequences of lockdowns, most of the global traffic growth is true, underlying, growth. Data usage actually grew faster in Q2 2020 than in Q1 2020 even though lockdowns mainly affected Q2. Our industry demonstrated resilience, but now needs to fill the data monetisation toolbox with more or sharper tools. tefficient AB www.tefficient.com 3 September 2020 1 27 operators above 10 GB per SIM per month in 1H 2020 Figure 1 shows the average mobile data usage for 116 reporting or reported1 mobile operators globally with values for the first half of 2020 or the full year of 2019.
    [Show full text]
  • Spectrum Navigator, Q1 2021 New Insights and Trends to Watch
    Spectrum Navigator, Q1 2021 New insights and trends to watch May 2021 © 2021 GSM Association The GSMA represents the interests of mobile operators GSMA Intelligence is the definitive source of global mobile worldwide, uniting more than 750 operators with nearly 400 operator data, analysis and forecasts, and publisher of companies in the broader mobile ecosystem, including authoritative industry reports and research. Our data covers handset and device makers, software companies, equipment every operator group, network and MVNO in every country providers and internet companies, as well as organisations in worldwide – from Afghanistan to Zimbabwe. It is the most adjacent industry sectors. The GSMA also produces the accurate and complete set of industry metrics available, industry-leading MWC events held annually in Barcelona, Los comprising tens of millions of individual data points, updated Angeles and Shanghai, as well as the Mobile 360 Series of daily. regional conferences. GSMA Intelligence is relied on by leading operators, vendors, For more information, please visit the GSMA corporate regulators, financial institutions and third-party industry players, website at www.gsma.com to support strategic decision-making and long-term investment planning. The data is used as an industry reference point and is Follow the GSMA on Twitter: @GSMA frequently cited by the media and by the industry itself. Our team of analysts and experts produce regular thought- Authors leading research reports across a range of industry topics. Dennisa Nichiforov-Chuang, Lead Analyst Pablo Iacopino, Head of Research and Commercial Content www.gsmaintelligence.com Radhika Gupta, Head of Data Acquisition Ankit Sawhney, Research Manager [email protected] This quarterly series leverages the GSMA Intelligence Spectrum Navigator tool to identify key trends and insights.
    [Show full text]
  • Orascom Telecom Holding Full Year 2008 Results Highlights
    Orascom Telecom Holding YE - 2008 Orascom Telecom Holding Full Year 2008 Results Cairo, March 16 th , 2009: Orascom Telecom Holding (OTH) (Ticker: ORTE.CA, ORTEq.L, ORAT EY, OTLD LI), announces its full year 2008 consolidated results. Highlights Total subscribers reached 78 million, an increase of 11% over December 2007. Revenues of US$ 5,327 million 1 (LE 29,153 million), growing 13% over December 2007. EBITDA reached US$ 2,384 million 1 (LE 13,123 million), an increase of 15% over December 2007. Group EBITDA margin improved to 44.7%, an increase of 90bp. over December 2007. GSM EBITDA margin reached 50.5%. EBITDA margins of the major subsidiaries are: Djezzy 63.2%, Mobilink 40.7%, Mobinil 48.2%, Tunisiana 57.9%, and banglalink 4.7%. Net income for the period reached US$ 431 million 1 (LE 2,464 million), an increase of 7% over December 2007 2 (excluding non-recurring items). Earnings per GDR reached US$ 2.30 (based on a weighted average for the outstanding GDRs of 187 million over 2008)3. Net Debt stood at US$ 5,084 million 1 (LE 28,117 million) resulting in a Net Debt/EBITDA of 2.1x for the period. 1. US$ financial figures in the Income Statement & Balance Sheet are according to the International Financial Reporting Standards (IFRS). 2. After excluding the non-recurring gain of US$761 million resulting from the sale of HTIL’s share of profit from the sale of its Indian subsidiary recorded using the equity method, and US$920 gain from Iraqna in 2007, and US$66 million gain from the sale of OrasInvest in 2008.
    [Show full text]
  • Annual Report 2017-2018 Annual Report 2017-2018 Bangladesh Telecommunication Regulatory Commission
    Annual Report 2017-2018 Annual Report 2017-2018 Bangladesh Telecommunication Regulatory commission Regulatory Telecommunication Bangladesh Bangladesh Telecommunication Regulatory commission Annual Report 2017-2018 Bangladesh Telecommunication Regulatory Commission Contents 1. Message 07 2. Preface 09 3. Objectives of the Commission 12 4. Formation of the Commission and Present Status 13 5. Achievements of Commission from establishment of BTRC to till June 2018 14 6. Comparative description of Development activities and achievements of 2016-2017 and 2017-2018 at a glance 16 7. Noteworthy future planning 18 8. Introduction 19 9. Administration Division 21 10. Systems and Services Division 28 11. Spectrum Division 38 12. Engineering and Operations Division 60 13. Legal and Licensing Division 86 14. Finance, Accounts and Revenue Directorate 114 15. Media and Publications Wing 122 16. Enforcement and Inspection Directorate 134 18. Bangabandhu Satellite Launching Project 145 19. Mobile Phone industry of Bangladesh 166 20. Diverse activities (National & International) 185 21. World Telecommunication And Information Society Day (WTISD-2018) 175 22. River cruise and 16th anniversary of BTRC 178 23. Conclusion 179 BTRC 03 Annual Report-2017-2018 BTRC 04 Annual Report-2017-2018 Prime Minister Sheikh Hasina “Digital Bangladesh is a modern Philosophy of using Appropriate technology in implementing all pledges of the government, including proverty eradication, ensuring quality education and health facilities, generating employment opportunities for the people” -Sheikh Hasina BTRC 05 Annual Report-2017-2018 Mission To facilitate connecting the unconnected through quality telecommunication services at an affordable price by introducing new technologies BTRC 06 Annual Report-2017-2018 Under the supervision of Honorable Prime Minister's Information and Communication Technology Advisor Sajeeb Ahmed Wazed, BTRC is honored of launching the first Bangladeshi Satellite Bangabandhu Satellite-1 on May 12, 2018.
    [Show full text]