Delivering the Programme for Government

GD 2017/0014

DELIVERING THE PROGRAMME FOR GOVERNMENT

A performance framework for the Programme for Government April 2017

Foreword from the Chief Minister

The Programme for Government, unanimously approved by Tynwald in January 2017, sets out the aims of the Government for the next five years, and a high level plan to achieve them. In the debate on the Programme for Government in Tynwald, the most consistent message from Members was that the Government had to be accountable for delivery. It had to demonstrate, in an open and transparent way, how it was performing against the objectives and outcomes that the Council of Ministers had outlined in the document. I hope that this document, ‘Delivering the Programme for Government’, will show how the Government intends to openly measure its performance and to allow Tynwald and the public to hold it accountable for delivery. It should be read alongside the Programme for Government. The strategic objectives, outcomes and policy statements within our Programme for Government will all have some form of measurement attached to them which can be viewed online. We will also publish progress updates on the actions to which we have committed in the Programme for Government. All Departments have been asked to complete a delivery plan which shows how they will contribute to achieving the aims set out in the Programme for Government. This information will all be available online on the Government website gov.im. This performance framework is the most comprehensive attempt yet to transparently report on Government’s progress. It will take some time to be established, and will be subject to further development over time. Despite this, I believe this sends a clear signal that the Council of Ministers is serious about being open, transparent and accountable in the delivery of its Programme for Government.

Hon Howard Quayle MHK, Chief Minister

2 How this document works

The Council of Ministers’ Programme for Government has four main components.

Strategic These are the overall aims for the Government which give a broad indication of the Objectives main priorities for the Council of Ministers.

There are 20 outcomes, each of which describe the future vision for the Isle of Man in more detail. Using an outcomes framework in this way means that different parts of Outcomes Government can identify how they will contribute to achieving the future vision and, importantly, how they will work together to achieve it.

Policy The policy statements give more detail on the areas where Government will focus in Statements order to achieve its outcomes.

There are a number of actions identified in the Programme for Government which Actions Government wants to achieve over the next five years as a matter of priority. Each action will have a political sponsor and an estimated timescale for completion.

Measuring performance

In order to transparently measure whether Government is achieving what it set out to do, a comprehensive performance framework has been put in place. All of this information will be available online at gov.im.

Programme for Measure Description Government component

The high level objectives are measured by high level indicators. There Strategic Macro are six Macro Indicators linked to the three strategic objectives. Objectives Indicator These will be measured on a trending basis – either increasing or decreasing to show a direction of progress.

Progress towards the outcomes will be measured by a set of National National Indicators which will show, on a trending basis, whether Government Outcomes Indicator is making progress towards the outcomes set out in the Programme for Government.

The Policy Statements will be measured by Key Performance Indicators (KPI’s), owned by Departments with specific operational Key targets attached to them. This will focus the Departments on Policy Performance delivering against the Policy Statements and working to achieve the Statements Indicator overall outcomes stated in the Programme. The Key Performance Indicators are not contained within this document, but are available online and in the departmental delivery plans.

Progress The actions from the Programme for Government are set out in this Actions against document with lead departments, political sponsors and estimated milestones timescales for delivery. Progress can be viewed online.

3 MEASURING PROGRESS AGAINST OUR STRATEGIC OBJECTIVES: THE MACRO INDICATORS

It’s important for the Council of Ministers to know whether it is achieving its overall objectives. One of the ways to do that is to have a high level set of indicators which are able to demonstrate progress – or otherwise – to the objectives set out in the Programme for Government. There are two measures for each strategic objective and they should show a trend— that is, either increasing or decreasing over time— in each case. We will measure these Macro Indicators on an annual basis.

Inclusive & Caring Society

Indicator Why it’s important Where the data comes from

Increase median earnings If median earnings are increasing, then The annual Earnings Survey after tax more people are sharing in the success of carried out by the Cabinet Office the Island’s growing economy.

Increase the number of By asking people whether they feel that The annual Social Attitudes people who say that Government policies have a positive Survey carried out by the Cabinet Government policies/ impact on their lives, we can gauge the Office actions are making a extent to which the Isle of Man sees itself positive difference to as a caring society. people’s lives

4 Financially Responsible Government

Indicator Why it’s important Where the data comes from

Reduce structural deficit Reducing the structural deficit – i.e. the The Treasury – detailed underlying imbalance between government Government accounts receipts and spending – shows that Government is tackling the issue of the long term sustainability of its finances.

Increase confidence in If Government is doing a good job Social Attitudes Survey carried Government balancing the budget, then people will have out by the Cabinet Office measurable confidence that the Government is making the right decisions for the future.

An Island Of Enterprise & Opportunity

Indicator Why it’s important Where the data comes from

Increase the economically More people in employment shows The Treasury – number of active population that there are more jobs and people registered to pay ITIP opportunities for people. and NI

Increase the number of More businesses registered to pay ITIP The Income Tax Division of the businesses registered to pay mean that there are businesses in the Treasury ITIP Isle of Man which are employing people and generating income, jobs and growth for the Island.

The outcome we are aiming to achieve We have an economy where local entrepreneurship is supported and thriving and more new businesses are choosing to call the Isle of Man home

Why achieving this outcome is important It is our job to create the right environment for businesses to flourish, and in which new businesses have the confidence to invest. This includes the way we regulate and the way we respond to business. We know that we need to increase our working population to ensure we are able to remain competitive and support growing businesses. Remaining competitive is also about ensuring we are living up to our promise by being agile in the way we respond to new opportunities. How we will know we are achieving this outcome

National Indicator Explanation Measure

Increase economic growth To understand whether our economy is growing we will measure two things: The GDP per capita

1. The Gross Domestic Product (GDP) figure per capita, which is a measure of the total output of all businesses in the Isle of Man, indicating our level of Increase the value from our productivity is a sign of whether our economy is expanding and increasing; The value of ITIP and NI paid by economy employers 2. The value of ITIP (Income Tax Instalment Payments) and NI (National Insurance) paid by employers, which will indicate the level of employment on Island. Increase the number of To track the growth of business on our Island, we will use our Income Tax data to The number of employers businesses track the number of employers registered for ITIP (Income Tax Instalment registered for ITIP Payments), giving us the number of businesses on the Isle of Man who are actively employing people.

Increase business optimism Understanding how people view the Island will provide an early indication of our The number of companies who progress towards achieving a thriving economy. To understand the level of have a positive outlook for the next business optimism we will include a question in the business survey and ask about 12 months business outlook for the next 12 months.

The outcome we are aiming to achieve We have a diverse economy where people choose to work and invest

Why achieving this outcome is important The diversity of our economy has been our strength for the past twenty years. It has brought more and varied jobs for our people and growth where others have seen contraction. The income from our economy helps to support our essential public services and ensures prosperity for the future. We want to make sure everyone has the opportunity to benefit from our economic success, so we need to equip our young people with the skills they need for the jobs of the future. It is Government’s job to create the climate in which enterprise can flourish, reducing bureaucracy, supporting small businesses to grow and encouraging established sectors to adapt and remain competitive.

How we will know we are achieving this outcome

National Indicator Explanation Measure

Increase inward investment We seek to encourage more inward investment on the Isle of Man. One way The value of projects on which of measuring this is to look at how much building work is ongoing. This will Building Control certification started be measured through the value of projects on which Building Control during the last 12 month period certification started during the last 12 month period.

Increase our economic We are working to create a more diverse economy with an increased number The number of sectors employing diversity of sectors established on the Isle of Man. To help us understand whether we more than 500 people are achieving this we will track the number of sectors of the economy employing more than 500 people.

Improve the ease of doing We understand that the ease with which people can do business on the Isle of The number of business who agree business in the Isle of Man Man is a factor when people decide whether to work and invest here. To with the statement 'It is easy to do understand the experience for businesses we will measure satisfaction in this business in the Isle of Man' area through an annual business survey.

The outcome we are aiming to achieve We have Island transport that meets our social and economic needs

Why achieving this outcome is important We are dependent on safe, secure and reliable transport to allow us to travel on and off Island for business and social purposes. We also rely on freight services to bring us the goods and supplies we need on a daily basis. Despite our physical size, we need safe, reliable and effective transport on-Island too. It’s also important that we recognise the increasing numbers of people who want to walk or cycle to get around and make it safer and easier for them to do so.

How we will know we are achieving this outcome

National Indicator Explanation Measure

Increase the number of people We want to encourage more people to make healthy choices in the way they get The number of people who walking or cycling to work around, particularly for shorter journeys. It's important that our transport regularly travel to work by active system is effective for all road users. We will measure the number of people transport; walking, cycling walking or cycling to work through traffic counts and our annual social attitude survey to give us an idea of how effective our active transport policies are.

Increase the number of people A public transport system that meets our needs may be indicated by the number The number of passenger bus travelling by bus of people who use it. Our best measure for this is the number of passenger bus journeys journeys each day, which we will monitor through our bus ticketing system.

Maintain sustainable sea services Reliable, secure and sustainable sea services are crucial to our social and Existing sailing frequency; economic wellbeing. We will measure the number of sailings, passengers and passenger and freight sailings tons of freight to ensure they are meeting the standards set out in the current user agreement.

Maintain sustainable air routes Reliable, secure and sustainable air routes are most important to the areas we Existing frequency of flights / air visit the most: in particular, the north west routes for business and family routes to London and the North connections and London airports for the business community. We will use data West provided by the Airport to measure this.

National Indicator Explanation Measure

Maintain the reach of air services The Department of Infrastructure will produce a map which shows the Regular air services to London and number of airports in the UK which are served by the Isle of Man and the the North West such that 75% of relative population within 60 miles of those airports. the UK population are within 60 miles of an airport serving the Isle of Man

Improve satisfaction with sea and In order to gauge whether our sea and air links are meeting the needs of our Business and resident satisfaction air links communities and businesses, we will ask questions relating to satisfaction with strategic sea and air links with the current service provided in both the social attitudes and the business surveys.

The outcome we are aiming to achieve We have an education system which matches our skills requirements now and in the future Why achieving this outcome is important We want to ensure our children are given the best possible start in life. We know that effective pre-school education has a positive and long term impact on children’s attainment, progress and social-behavioural development which is why all children should have access to good pre-school provision. Good education and skills are also vital to ensuring we remain economically competitive now and in the future. Everyone should have access to the skills and training they need throughout their lives to support our changing economy.

How we will know we are achieving this outcome

National Indicator Explanation Measure

Maintain the number of young We know that when young people leave school at 16 or 18, their best chance for Percentage of Year 11 and 13 people who are in employment, social and economic achievement is to ensure they go into further or higher school leavers who enter education or training education, employment or training. We will collect data from the Department of education, employment or training Education and Children to tell us this. The current level for this is 98%, which on leaving school on island shifts priority to maintaining rather than improving this level.

Increase our skills profile We need to ensure that our working population has the skills required by Vocational employment and skills business to make us competitive. An increased skills profile also means more of training provision linked to social our population are able to meet the demands of an expanding economy. We will and economic needs measure this through the social attitudes survey, asking people about their level of academic and vocational qualifications.

Increase business satisfaction It's important that businesses feel our education system is aligned to their needs Business satisfaction with the with the education system to produce the next generation of employees as well as supporting the existing education system workforce. We will capture this through the business survey.

Increase community satisfaction We also want our community to feel that the education system is meeting their Number of people who say they with the education system needs, so we will capture this through the social attitudes survey. are satisfied or very satisfied with education provision

The outcome we are aiming to achieve We have an infrastructure which supports social and economic wellbeing

Why achieving this outcome is important The choices we make about our infrastructure allow us to shape the type of economy and community we want for the future. Each year Government spends over £50m investing in our infrastructure and assets. Our investment in infrastructure also helps to drive economic growth and this should form part of the decision making process when considering new projects. Because there is less money to spend on new projects, it’s important that we support and maintain the assets we already have, ensuring they continue to serve us for the future. How we will know we are achieving this outcome

National Indicator Explanation Measure

Improve the quality of our Good quality, reliable and fast internet access is becoming as important to people Take up of VDSL and Sync speed broadband and small businesses as other utilities. The Communications Commission will from the network into the router measure data provided by Manx Telecom indicating broadband quality.

Improve safety on our roads for Road safety is a vital part of keeping our community safe overall and we see our Number of incidents on the roads all users highways infrastructure as contributing to road safety. The Isle of Man classified by IOMC as fatal or Constabulary will provide data on the number of collisions on the roads classified serious as serious or fatal.

Maintain Government We have a high quality national infrastructure, including buildings such as Percentage of capital spend on investment in our Island’s schools and our hospital. We need to maintain a level of infrastructure infrastructure infrastructure investment which maintains our existing infrastructure and provides for new infrastructure to support growth.

The outcome we are aiming to achieve We have utilities that support our Island, communities and business

Why achieving this outcome is important Good quality, affordable and reliable utilities provide the foundation on which businesses thrive and communities flourish. The world is changing and everyone now should have access to fast, reliable and good quality internet access in the same way as they expect to have water, sewerage and electricity. We also need to ensure that our utilities do not act as a barrier to business growth because of prohibitive costs.

How we will know we are achieving this outcome

National Indicator Explanation Measure

Maintain high quality reliable Our business and domestic consumers demand high quality supplies of water Reduction of water / electricity utilities and electricity with minimal interruptions. We will measure data provided by supply customer minutes lost Manx Utilities on number of supply hours lost for water and electricity.

Contain energy costs We know that energy costs are a concern to people, and containing these are Percentage of average household important. We will produce a measure which is the average amount of income used for energy purchase household income used on energy costs to track whether this figure is increasing.

Contain greenhouse gas We have a commitment to contain the amount of greenhouse gases we Greenhouse gas emissions emissions produce. We will report on this through data provided by the Department of Environment, Food and Agriculture.

Improve utility services We need to ensure that people feel our utilities are meeting their needs in terms Customers/ residents satisfaction of cost and service. We will ask people whether they think that utilities are with services to support meeting their needs through both the social attitudes and the business surveys. community and business needs

The outcome we are aiming to achieve We are financially responsible while providing services that meet the needs of our community

Why achieving this outcome is important Although much has been done to address our structural deficit, we need to ensure our public services are sustainable in the longer term. We are still dependent on reserves and the cost of the public sector pension needs to be reduced. We have set out clear targets for cost and efficiency savings by the end of the administration which will help to rebalance the budget.

How we will know we are achieving this outcome

National Indicator Explanation Measure

Increase trust in Government If people feel that Government is dealing with its finances responsibly and that The number of people who say it's delivering the services people need then their trust in Government will go they trust Government up. We will measure trust in Government through the social attitudes survey.

Maintain sustainable level of Our prudence in building up a substantial level of reserves has served us well Level of reserves which meet the Government reserves over the past few years. We need to maintain a level of reserves that will amount defined by Treasury as ensure we have a similar level of security into the future. Treasury will define a sustainable level of reserves it deems sustainable and we will report on that basis.

Maintain our International credit Our credit rating is a good indicator of our financial responsibility and sends a Annual Moody's Rating rating relative to the UK clear signal that we are a good place to do business. It is important to note that our credit rating is linked inextricably to the UK, so we will measure our credit rating but should be aware that if the UK's rating changes, ours will too.

The outcome we are aiming to achieve We have public services which are fit for purpose, modern and provided in the right place

Why achieving this outcome is important Government spends almost a billion pounds each year providing services to our community. We must ensure those services are provided in the most effective and efficient way possible, reducing waste and improving the value for money for taxpayers. Technology can help to transform services, giving front line professionals quicker access to the right information at the right time. But, if we want to make a real difference to people’s lives with the services we provide, then Departments must work together better to join up services and focus more on the needs of the people we serve. Local authorities have their role to play too in providing services closer to the communities that they know best.

How we will know we are achieving this outcome

National Indicator Explanation Measure

Increase satisfaction with We need to ensure that our services meet the needs of those we serve. We The number of people who say Government services will ask a number of questions in the social attitudes survey about how they are satisfied or very satisfied satisfied people are with a number of key public services. with Government services

Increase the use of Government More people want to use Government services online because it's convenient The number of people using online online services and efficient. We want more people to take advantage of our online services services / percentage of and will measure the number of people using online services and the number transactions completed online of transactions done online.

Improve the Isle of Man We know our online services are good, but they could be better. We will Improve Cap Gemini score for Isle Government's online service measure our ranking in relation to online services in other European nations of Man Government using an internationally recognised survey.

Increase trust in Government If people feel that Government is delivering the services people need in the The number of people who say most efficient and modern way, then their trust in Government will increase. they have confidence in We will measure trust in Government through the social attitudes survey. Government

The outcome we are aiming to achieve We have more responsive legislation and regulation

Why achieving this outcome is important Proportionate and effective regulation is especially important in the context of a small Island. We want to be protected as consumers while ensuring that our regulation is cost-effective and supports business growth. There are times when the nature and scale of our Island economy creates a monopoly situ- ation where robust oversight is needed. We will also consider the scope and number of the existing regulatory functions and consider whether some areas could be brought together to provide a more efficient service.

How we will know we are achieving this outcome National Indicator Explanation Measure

Improve the ease of doing We understand that the ease with which people can do business on the Isle of The number of businesses who business in the Isle of Man Man is a factor when people decide whether to work and invest here, and that agree with the statement 'It is this can be influenced by Government regulations. To understand the easy to do business in the Isle of experience for businesses we will measure satisfaction in this area through an Man' annual business survey.

Improve the perceptions of One of the ways we can tell whether we are providing the right level of The number of businesses and Government regulation regulation is to ask people what they think. We have to get the balance right individuals who agree that between protecting consumers and businesses, but it's important to know regulation in the Isle of Man is what people think too. We will use the social attitude and business surveys to proportionate get this information.

The outcome we are aiming to achieve We engage, participate and are respected internationally

Why achieving this outcome is important The way we conduct our international relations has changed significantly in recent years. We have taken important steps in representing ourselves in our external affairs, and direct engagement with external partners has proved to be to our benefit. We have negotiated and signed more than sixty model tax information sharing agreements under entrustment from the UK, and participated in various regulatory and advisory bodies. We have created a strong reputation for transparency and openness, and a willingness to lead in international compliance and regulation. We have been working to raise our profile and build relationships in the European Union which will become vital as the UK’s plans for Brexit become clearer.

How we will know we are achieving this outcome

National Indicator Explanation Measure

Maintain compliance with We have long aimed to show our compliance with international standards. Maintain international compliance international standards The Cabinet Office will provide a measure to demonstrate that we are as defined by the Cabinet Office continuing to meet this goal.

Maintain our commitment to It’s important that, as a well respected international business centre, we Amount paid in international international development show that we take our place in the global community seriously. We have development grants contributed many millions to people and communities in some of the world's poorest countries and those hit by disaster. We will measure the amount paid in international aid by the Government each year.`

Contain greenhouse gas emissions We have a commitment to contain the amount of greenhouse gases we Greenhouse gas emissions produce. We will report on this through data provided by the Department of Environment, Food and Agriculture.

National Indicator Explanation Measure

Increase cultural engagement Our unique heritage and culture is part of what makes us a special place to The number of people who have live and work. We want more people to be more engaged in cultural taken part in cultural activity* in activities, from visiting heritage sites, museums and libraries to going to the the previous 12 months (*to be theatre, listening to live music or speaking Manx. We will measure this defined) through the social attitudes survey.

Increase number of 20-29 year olds The recent census has shown the number of 20-29 year olds to be The number of 20-29 year olds living and working on Island decreasing. We want to encourage more people in that age cohort to living and working on Island remain here or to move here. We will measure this through census and other information.

The outcome we are aiming to achieve We are an Island where people choose to live and visit

Why achieving this outcome is important Our high quality of life comes from a combination of many different things including our unique landscape, heritage and culture. It’s not just the people of the Isle of Man who recognise this: UNESCO has also recognised it, and awarded the Island Biosphere Reserve status, the first ever country to gain this accolade. Keeping our Island special is what sets us apart and helps us to remain economically competitive. We need to maintain our unique properties while making the Isle of Man an attractive place to live so that we can attract the people with the right skills to satisfy the demands of our businesses here.

How we will know we are achieving this outcome

National Indicator Explanation Measure

Improve the Isle of Man as a good There are many things about living and working in the Isle of Man which are Number of people who would place to live and visit important to us. We want to know whether everyone feels the same and a recommend the IOM as a good good way of measuring that is asking people whether they would recommend place to live and visit. the Island as a good place to live and visit. By finding out what people think, we can make action plans for improvement.

Increase number of leisure visitors We want more people to visit our Island and to spend more money locally The number of visitors to the Isle when they are here. We will carry out visitor surveys to get this information. of Man

The visitor spend per head for business visitors and leisure visitors

Increase the economic contribution Increasing local food production is a win-win for the economy, consumers and The annual value (GDP) from local food production our environment. Food that's produced locally means more money for the contribution from local food local economy and better quality produce. We will measure the value of local production food production relative to our GDP (Gross Domestic Product).

The outcome we are aiming to achieve We have a planning system which supports sustainable growth

Why achieving this outcome is important A robust and responsive planning policy framework must underpin our future vision for the Island. Any planning system should respond be open, transparent and responsive to the needs of our community. It should take into account the social, economic and environmental needs for the future. There is a clear demand for change and we will respond to that demand.

How we will know we are achieving this outcome

National Indicator Explanation Measure

Improve confidence in the If we're getting our reform of the planning system right, then people will have Public confidence in the planning planning system more confidence in the system itself. We will measure this through the social system attitudes survey.

Reduce the time it takes to We want to ensure our planning system supports economic growth. One of the Time taken for Level 4 complexity process complex planning cases ways to do this is ensure that large and complex planning applications are applications to be processed dealt with quickly and fairly. We will measure and report on the time taken to process complex planning applications.

Improve the effectiveness of the If we're getting our reform of the planning system right, then more planning The number of planning decisions planning system applications should be right first time, with fewer decisions overturned at that are overturned through the appeal. We will measure the number of decisions overturned at appeal. appeal process

The outcome we are aiming to achieve We have a natural and built environment which we conserve and cherish and which is adapted to cope with the threats from climate change

Why achieving this outcome is important Our natural environment is one of our greatest assets. We face risks from changing weather patterns, particularly to our coastline and areas prone to flooding. We need to balance the cost of protecting these areas against the actual risk of harm to people and property. As an Island, the disposal of haz- ardous and problematic waste is a challenge we must tackle to ensure sustainability for the future. We also need to ensure we are reducing our carbon emissions by making our homes and businesses more energy efficient

How we will know we are achieving this outcome

National Indicator Explanation Measure

Increase the level of conservation of Our built environment is a part of our heritage. We want to make sure the The number of buildings on the our built environment right buildings are properly protected. We will reduce the numbers of pending registration list buildings which are awaiting a decision on whether they should be registered.

Improvement in the water quality of The numbers of young salmon in our rivers is a good way of telling us whether Young salmon population our rivers the water quality in our rivers and streams is good. The Department of numbers Environment, Food and Agriculture measures this annually.

Increase the proportion of clean We want our beaches to be clean and free of pollution. We will measure the The number of beaches beaches number of our beaches which are deemed clean annually. classified as ‘clean’ out of the total number of beaches on Island Increase land actively cared for It's important that our countryside is maintained and actively cared for. We The amount of land subject to will measure the amount of land that is subject to land management plans as beneficial land management a proportion of our overall land. practices as a % of total land (annual).

National Indicator Explanation Measure

Reduce built infrastructure at risk A sign that we are adapting to cope with the threats from climate change is The annualised value of built from flooding the number of buildings that are at risk from flooding. We seek to reduce infrastructure at risk from flooding those at risk and will measure the value of the built infrastructure at risk from flooding to show how we're doing.

Reduce CO2 emissions per home In order to help meet our commitment to reduce greenhouse gases, we want The estimated average CO2 to reduce the amount of CO2 produced by households. We will measure the emissions per home as measured CO2 emissions produced per home. by DEFA

Increase the use of our natural Our glens, countryside, beaches and plantations are all an important part of The number of people regularly environment the great quality of life on our Island. We want more people to use the using the outdoors (environment / outdoors which will help to improve people's health. We will measure this beaches) for leisure activities through the social attitudes survey

The outcome we are aiming to achieve We have affordable and accessible housing which meets our social and economic needs

Why achieving this outcome is important We all want homes to live in that meet our needs and our aspirations. Unfortunately it is getting harder for young people to get on the property ladder, and for many in private rented accommodation, increased demand means rising rents and lower quality accommodation. We want to encourage more people to live independently, particularly older people, but we do not yet have enough houses which are able to support people to do this. We also know that public sector housing needs to be financially sustainable, as well as ensure that people can access it when they need it and that there is a level playing field for everyone.

How we will know we are achieving this outcome

National Indicator Explanation Measure

Increase access to affordable Everyone should have access to housing which meets their needs and we Median house price on the Island housing need to understand how affordable our housing is. To do this we will measure as a ratio of median earnings mid-point house prices in relation to mid point earnings. compared to the same figure in England and Wales Improve the quality of rental We want to ensure that houses in multiple occupation (HMOs) meet minimum The number of reports to properties in multiple occupation standards of quality. That's why we will measure the number of reports to environmental health of unfit environmental heath about unfit accommodation. houses in multiple occupation that are found to be material Reduce the time that people wait It's important that as people get older they have accommodation that meets The number of eligible people on for residential or nursing care their needs. If people don't have to wait as long for the right accommodation, the waiting list for residential or they will be able to live more independently for longer. We will measure the nursing care following a needs length of time people are waiting for residential or nursing care placement assessment following a needs assessment. Increase number of first time buyer We want people who are able to get onto the housing ladder, but need a bit of The number of first time buyer assisted purchases assistance to do so, to have the opportunity to own their own home. This is assisted purchases difficult for us to measure so to give us some understanding we will measure the number of people who get assistance from the government to buy their own home.

The outcome we are aiming to achieve We have appropriate, flexible and equitable pensions for all

Why achieving this outcome is important We all need to plan for our future so that we know how we will be supported in retirement. The state pension system has, in reality, changed very little since it was introduced in 1909. It is important to ensure that our future state pension system is affordable and sustainable to protect future generations. In the same way, the public sector pension scheme is not affordable in its current form. Work is underway to make the scheme sustainable for the future, but we must also tackle the issue of the legacy funding gap. Finally we need to support and encourage those who are making provision for their future though incentives and a more flexible approach to saving for retirement.

How we will know we are achieving this outcome

National Indicator Explanation Measure

Maintain public sector pension The Government has committed to tackling the long term challenge of public Government’s long term public costs sector pension costs. We will measure the cost of the public service pension in sector pension costs (long term relation to the agreed cost envelope. being 40+ years), both contributions and the future service cost of benefits, within the agreed cost envelope

Increase number of people We want more people to save for retirement and to take responsibility for their The proportion of people saving for retirement future. We know this takes many shapes and forms. One of the most contributing to a private pension accessible forms of information we can use to measure this is the proportion of plan people who are contributing to a private pension scheme.

We want more people to save for retirement and to take responsibility for their The percentage of pensioners future. We know this takes many shapes and forms. One of the most receiving a private pension accessible forms of information we can use to measure is the proportion of people who are receiving a private pension.

The outcome we are aiming to achieve We have open and transparent Government which engages effectively with Tynwald and the Public

Why achieving this outcome is important People are, rightly, demanding more openness and transparency in the way their Government is run, including earlier consultation in policy development and decision making. This Council of Ministers is also committed to more inclusive engagement with Tynwald and listening to the views of Members in developing and revising its Programme for Government. We will make more Government data open and available, so people can access, share, and use it.

How we will know we are achieving this outcome

National Indicator Explanation Measure

Improve access to Government We are committed to being open and transparent as a Government. The Government's position on the information open government league table shows how open and transparent we are as a open government league table Government in relation to other jurisdictions and is a good way of objectively measuring this.

Increase public trust in If people feel that Government is open and transparent their trust in Number of people who express Government Government will increase, therefore we will measure trust in Government trust in Government in the social through the social attitudes survey. attitudes survey

The outcome we are aiming to achieve We are tackling the inequalities in our Island society

Why achieving this outcome is important Although we have had continued economic growth for thirty years, not everyone has had the opportunity to benefit from this success. There are still those out there who are struggling to make ends meet. In the last social attitudes survey, 20% of respondents said they found it either quite or very difficult to cope financially. Those who have least access to income, employment and good housing often experience poor health and increased dependence on Government services. Government resources should be focused on those most in need of support to ensure everyone has the opportunity to succeed .

How we will know we are achieving this outcome

National Indicator Explanation Measure

Increase the skills profile of the We need to ensure that our working population has the skills required by The number of people who have population business to make us competitive. An increased skills profile also means more level 4 qualifications or above of our population are able to meet the demands of an expanding economy. We will measure this through the social attitudes survey, asking people about their level of academic and vocational qualifications.

Increase overall income and reduce We want everyone to be able to take advantage of the opportunities offered by The top 10% of earnings divided income inequality our growing economy. One way of showing this is if the gap between the by bottom 40% to produce a ratio highest and lowest earners is reducing. We will use the Palma ratio which is the top 10% of earnings divided by the bottom 40% of earnings.

Reduce the gender pay gap We have committed to bringing in the Equality Bill, part of this is ensuring that The gap between men and men and women are paid equally for the jobs they do so we will measure the women's pay gap between men and women's pay through the annual earnings survey.

Increase the proportion of people It is important that education is able to be accessed equally by our whole The proportion of people from low from low income families who go society, we know that higher education could be difficult to access for low income families who go into into higher education income families. To understand this further we will measure this through the higher education social attitudes survey.

National Indicator Explanation Measure

Increase educational We want more people to improve their basic education which means better life The number of students age 16 attainment chances for the future. We will measure the number of students age 16 who receiving A*-C and equivalent receive grade A*-C at iGCSE including English and maths. qualification at vocational level

The outcome we are aiming to achieve We live longer, healthier lives

Why achieving this outcome is important Our health and care services have served us well for many years, but they need to adapt. We are living longer, but not always healthier lives. We need to help people take more responsibility for their own health. We want more care to be provided closer to our homes and to be able to live independently for longer. When people really need hospital care, we will expect it to be high quality. And of course, our health and care service has to be affordable and sustainable for the future.

How we will know we are achieving this outcome

National Indicator Explanation Measure

Increase the number of people We want people to live longer, healthier lives. This includes taking The percentage of adults regularly undertaking physical responsibility for their own health. A part of this is doing more exercise. We achieving at least 150 minutes of activity will measure the number of people who are doing the minimum physical activity per week in recommended physical activity per week through the healthy lifestyles accordance with UK Chief Medical survey. Officer (CMO) recommended guidelines on physical activity.

Reduce the number of people dying Deaths from preventable cancer and heart disease are one of the biggest Under 75 mortality rate from prematurely from preventable causes of death in the Isle of Man. We will measure these statistics through cancers considered preventable cancer and heart disease information provided by Public Health. and under 75 mortality rate from cardiovascular disease considered preventable.

Improve quality of life for people As people grow older, they need more support to help them live more The number of people with a long with long-term conditions independently with a good quality of life, particularly those with long term term condition who report their conditions. We will measure this information through the social attitude quality of life is good, indicated survey. through a range of questions.

National Indicator Explanation Measure

Increase healthy life expectancy If our health and care strategy is succeeding, then we will be living longer, Healthy life expectancy at birth as healthier lives. Healthy life expectancy is defined as healthy life measured by Public Health expectancy at birth: the average number of years a person would expect to live in good health based on contemporary mortality rates and prevalence of self-reported good health. We will measure healthy life expectancy based on the lifestyle survey and mortality rates.

The outcome we are aiming to achieve We have improved the quality of life for children, young people and families at risk

Why achieving this outcome is important We want to give everyone in our community the same chance to lead independent lives and to thrive and flourish to the best of their ability. We need to focus more on early intervention, tackling risks and ensuring all parts of Government are working better together to support those who need it most.

How we will know we are achieving this outcome

National Indicator Explanation Measure

Improve safety in care environments We need to look after the most vulnerable people in our society, particularly The number of reported and protect people from avoidable in care environments. We will measure the number of reported incidents in Safeguarding alerts in care homes harm care environments.

Increase the number of families If we can support more families to become independent so that after an The number of families entering supported out of early help initial intervention they are able to return to a more stable life, then we will early help that were supported out assistance know that our early intervention is working. The safeguarding children's of assistance and remained so partnership will provide this data.

Maintain the number of children in We want to protect children who are vulnerable or at risk. Currently the The number of children under 18 care relative to current UK number of children in care is below the UK average, which is a good in care per 10k of population benchmark benchmark to maintain. compared to England figures

Maintain number of children with It’s important that vulnerable and at-risk children have a plan in place The number of children under 18 child protection plans relative to UK which sets out the right level of intervention. Currently the number of subject to a child protection plan benchmark children with child protection plans is below the UK average, which is a per 10k of the population good benchmark to maintain. compared to England figures

The outcome we are aiming to achieve We live our lives safe from crime and danger

Why achieving this outcome is important In the past ten years, we have seen recorded crime levels fall to numbers not seen since 1970. Our fire and rescue services attend fewer live fires than ever before. The fact that we continue to be one of the safest places to live in the British Isles is one of the major factors in our economic success. People choose to live and work here because of our quality of life. However, we cannot be complacent. There is still much to be done, both to modernise and improve parts of our criminal justice system, and to ensure we are responding to emerging threats such as financial and cyber crime which are putting additional pressure on our police service.

How we will know we are achieving this outcome

National Indicator Explanation Measure

Maintain low levels of crime against Our low levels of crime are one of the important factors that make living The levels of crime against people people and property here so attractive. We want to maintain these low levels of crime. We will and property report on the levels of crime against people and property.

Maintain high levels of fire safety Although there are fewer and fewer serious fires, mainly due to improved The number of incidents involving regulation, legislation and building standards, property fires in particular still primary fires (property), and pose a significant risk to human life. We want to maintain current high secondary fires (outdoor not levels of fire safety. The IoM fire and rescue service will provide data on the involving people or property), number of incidents involving people and property and outdoor fires not involving people or property.

Maintain levels of public safety Even though we have low levels of crime, we still need to make sure people The number of people who say feel safe, too. That's why we will measure the number of people who say they feel safe they feel safe through the social attitudes survey.

National Indicator Explanation Measure

Improve awareness of cyber Cyber crime at all levels is becoming an increasing threat both to people and The number of organisations and security businesses. We need to ensure everyone has basic levels of understanding individuals who understand their of how to be safe online and prevent against cyber crime. We will measure cyber risk levels and the steps people’s and businesses' understanding of cyber crime, and the steps they they need to take to manage need to take to make themselves safe, through the social attitudes and those risks business surveys.

Improve safety on our roads for all Road safety is a major part of keeping people safe on our Island. We will The number of incidents on the users measure the number of incidents on our roads classified by Isle of Man roads classified by IOMC as ‘fatal Constabulary as serious or fatal. or serious’

32 The actions identified in the Programme for Government, to deliver our outcomes, now have a lead department, a political sponsor and an end date. Further details and progress reports can be found on gov.im/performance.

Lead OUTCOME ACTIONS Political Sponsor End Date Department

Promote and drive the Enterprise Development Fund and ensure it is Martyn Perkins, MHK DED Mar-21 We have an economy where local delivering jobs and new businesses for our Island entrepreneurship is supported and Lawrie Hooper, MHK Partner with business to offer skills, training and accreditations DEC Dec-21 thriving and more new businesses are T M Crookall choosing to call the Isle of Man home Increase the uptake of our new products, like the alternative banking Martyn Perkins, MHK DED Mar-21 regime and crowdfunding Julie Edge, MHK Complete the Lord St and Parade St tenders DOI Mar-17 We have a diverse economy where people choose to work and invest Extend the number of work permit exemptions and review the T M Crookall, MLC DED 2018 effectiveness of this policy

Secure the provision of a replacement landing stage in Liverpool DOI Tim Baker, MHK Dec-19

Consider and report on options for securing our strategic air services DOI Tim Baker, MHK tbc

We have Island transport that meets our Implement the strategic sea services policy and strategy DOI Tim Baker, MHK Sep-17 social and economic needs Put a demand responsive transport service into place DOI Jason Moorhouse, MHK Sep-17

Develop a strategy for active transport to increase the number of Ray Harmer MHK DOI Jul-17 people using walking and cycling to get around Minister DOI Graham Cregeen, MHK Introduce a regulatory framework for pre-school services DEC Dec-21 Minister DEC Harmonise our further and higher education to ensure we achieve a Graham Cregeen, MHK DEC Jun-18 We have an education system which more effective and value for money service Minister DEC matches our skills requirements now and Update the 2001 Education Act to refresh existing legislation and Graham Cregeen, MHK DEC Jun-18 in the future address gaps that exist in our current legislative framework Minister DEC

Lawrie Hooper, MHK Encourage and stimulate the return of our graduates DEC Dec-20 T M Crookall, MLC

33 Lead OUTCOME ACTIONS Political Sponsor End Date Department

Agree on a 50 year National Infrastructure Strategy by July 2017 Ray Harmer MHK which considers the public and private infrastructure required to DOI Jul-17 Minister DOI deliver long term economic growth and social wellbeing Prepare a Harbours Maritime Strategy for the Island to include the We have an infrastructure which supports exploration of the feasibility of a deep water berth and the ability to DOI Tim Baker, MHK Dec-17 social and economic wellbeing bring forward a non-tidal marina by the end of 2026

Complete the substantial works to Douglas Promenade DOI David Anderson, MLC Sep-21

Complete the regional sewerage infrastructure by the end of this MUA Alex Allinson, MHK Jul-21 administration Conduct an independent review of Manx Utilities’ financial position to Alf Cannan, MHK assess the ongoing stability of its long-term financial plan and the TSY Jun-17 Minister TSY assumptions that underlie it

We have utilities that support our Island, Work with the MUA to limit increases in the short term for water, Alf Cannan, MHK communities and business sewerage and electricity cost to reduce the impact of charges and TSY Nov-17 Minister TSY utility rates on economic activity and the cost of living

Consult on a minimum 10Mb universal service obligation for CO David Ashford, MHK Dec-17 broadband

34 The actions identified in the Programme for Government, to deliver our outcomes, now have a lead department, a political sponsor and an end date. Further details and progress reports can be found on gov.im/performance.

Lead OUTCOME ACTIONS Political Sponsor End Date Department

Set out a fiscal plan for the term of this administration which gives Alf Cannan, MHK TSY Feb-17 clear cost reduction targets and controls expenditure Minister TSY

Create a team to identify opportunities, efficiencies and savings in public finance expenditure to meet the cost reduction targets, which will be TSY/CO Bill Shimmins, MHK Oct-17 identified in the 2017/18 budget.

We are financially responsible while Review and consider public/private approaches to financing capital and Alf Cannan, MHK TSY Dec-17 providing services that meet the regeneration schemes Minister TSY needs of our community Set out a plan to improve the way debts are identified, collected and Alf Cannan, MHK TSY Apr-17 monitored by April 2018 Minister TSY Chris Thomas, MHK Set out a full plan for rates modernisation by October 2017 TSY/CO Oct-17 Minister Chris Thomas, MHK Introduce the agreed changes to the public sector pension PSPA Apr-17 Minister Improve our procurement policy to ensure we spend more money lo- Alf Cannan, MHK TSY Mar-18 cally where possible Minister TSY Chris Thomas, MHK Fully implement our Freedom of Information regime by 2018 CO Jan-18 Minister Extend the Isle of Man open government policy CO David Ashford, MHK Apr-18

We have public services which are Present to Tynwald a feasibility study on considerations relating to a Chris Thomas, MHK CO Dec-17 fit for purpose, modern and provided Single Resident Record for the Isle of Man by December 2017 Minister in the right place Alf Cannan, MHK Continue to support and fund the digital strategy TSY/CO Mar-18 Minister TSY

Review and update the Consultation code of Practice, implementing Chris Thomas, MHK CO Dec-17 any changes by December 2017 Minister Finalise the single legal entity review, including a review of government Chris Thomas, MHK CO Jul-17 bodies and committees by July 2017 Minister 35 Lead OUTCOME ACTIONS Political Sponsor End Date Department Introduce a competition bill Martyn Perkins, MHK DEFA Dec-18 Chairman, OFT

Chris Thomas, MHK Review our approach to regulating monopolies DEFA Dec-17 Minister

We have more responsive legislation Modernise the telecommunications Act and work with industry to Bill Malarkey, MHK COMMS May-18 and regulation review associated mechanisms so that consumers are better served Minister

Produce a report on our regulatory framework which explores options Chris Thomas, MHK CO Sep-17 for better regulation Minister

Ensure the Island's legislative position is equivalent to the EU General Howard Quayle, MHK CO May-18 Data Protection Regulation directive by May 2018 Chief Minister

Consider and respond to issues identified in the international We engage, participate and are Howard Quayle, MHK MONEYVAL report on the Isle of Man, prioritising and taking action as CO Apr-20 respected internationally Chief Minister required

36 The actions identified in the Programme for Government, to deliver our outcomes, now have a lead department, a political sponsor and an end date. Further details and progress reports can be found on gov.im/performance.

Lead OUTCOME ACTIONS Political Sponsor End Date Department

Open the Isle of Man’s first cultural centre, promoting cultural and Geoff Corkish, MLC CULTURE political identity and develop a Manx Language Strategy by April Chris Thomas, MHK Apr-17 VANNIN 2017 Minister

Develop and launch a National Development Strategy for Culture ARTS Geoff Corkish , MLC Apr-17 and the Arts linked to heritage and tourism by April 2017 COUNCIL

Organise a Year celebrating our Island as a special place to live and Chris Thomas, MHK CO Apr 18 We are an Island where people choose work in 2018 Minister to live and visit Target higher spending visitors and new markets as well as getting DED Rob Callister, MHK Dec-20 more spend from existing visitors

Work with the industry to improve and enhance our overall DED Rob Callister, MHK Dec-20 proposition for tourists

March 2018 initial Invest in better design and layout for our residential streets DOI David Anderson, MLC trials completed

Bring into operation the Area Plan for the East by the end of 2019 Chris Thomas, MHK CO Dec-19 and set out a timetable for the Area Plans for the North and West. Minister Chris Thomas, MHK Extend permitted development rights by the end of 2017 CO Dec-17 We have a planning system which Minister supports sustainable growth Provide an action plan for consultation and delivery of any agreed Chris Thomas, MHK Jun-17 changes to the planning system by June 2017 Minister Chris Thomas, MHK Implement improvements to the planning system by April 2018 Apr-18 Minister Ray Harmer, MHK We have a natural and built Revise our waste management strategy DOI Apr-18 environment which we conserve and Minister DOI cherish and which is adapted to cope Geoffrey Boot, MHK Implement an energy efficiency scheme by the end of 2017 DEFA Dec-17 with the threats from climate change Minister DEFA

37 The actions identified in the Programme for Government, to deliver our outcomes, now have a lead department, a political sponsor and an end date. Further details and progress reports can be found on gov.im/performance.

Lead OUTCOME ACTIONS Political Sponsor End Date Department

Work with housing providers to identify and develop suitable Julie Edge, MHK ongoing (scheme by DOI alternative types of housing to meet the Island’s future needs scheme basis)

Investigate how to ensure we have accommodation that can Kate Beecroft, MHK meet the needs of an ageing population including ‘care’ and DHSC TBC Minister DHSC ‘extra care’ housing, and nursing and residential homes

Introduce the Houses in Multiple Occupation standards and Geoffrey Boot, MHK DEFA Apr-17 monitoring regime Minister We have affordable and accessible housing which meets our social and Develop a rent deposit protection mechanism and associated economic needs Julie Edge, MHK tenancy arbitration process, together with other necessary DOI tbc

landlord and tenancy arrangements

Modify the access and eligibility criteria for housing so that Julie Edge, MHK access is prioritised for those who are most in need, both at DOI Mar-18

first point of allocation and at any subsequent tenancy review

Work in partnership with Local Authorities to establish shared Julie Edge, MHK DOI Dec-17 public sector housing waiting lists

Bring forward proposals for flexible options for private pensions Alf Cannan, MHK TSY Apr-18 by the end of 2017 Minister TSY

We have appropriate, flexible and Alf Cannan, MHK Explore options for contracting out and second tier pensions TSY Nov-18 equitable pensions for all Minister TSY

Alf Cannan, MHK Introduce a new Manx State Pension in 2019 TSY Apr-19 Minister TSY

38 Lead OUTCOME ACTIONS Political Sponsor End Date Department

Review the current approach and timetable for local authority Ray Harmer, MHK DOI Dec-17 transition Minister DOI We have open and transparent Appoint a Tynwald Commissioner for Administration and align Government which engages Chris Thomas, MHK it's activity and that of the health and care review bodies and CO Dec-17 effectively with Tynwald and the Minister Tynwald committees Public Introduce a Manx national economic development forum to Chris Thomas MHK CO Apr-17 ensure all views are heard and taken into account Minister

Chris Thomas MHK Develop a high level policy for means testing by May 2017 CO May-17 Minister

Change the way we help people get back to work by TSY Bill Henderson, MHK Apr-18 We are tackling the inequalities in our establishing clearer support pathways Island society Chris Thomas MHK Investigate the option to introduce a Living Wage CO Oct-17 Minister Chris Thomas, MHK Implement the Equality Act CO Jan 20 Minister

39 The actions identified in the Programme for Government, to deliver our outcomes, now have a lead department, a political sponsor and an end date. Further details and progress reports can be found on gov.im/performance.

Lead OUTCOME ACTIONS Political Sponsor End Date Department

Continue the external peer review process of the hospital and DHSC Mar-19 implement the recommendations/ outcomes Jason Moorhouse, MHK

Move more services from the hospital into the community so care DHSC Jul-21 is provided closer to peoples' homes Anne Corlett, MHK

Define the essential services always provided in health and social DHSC Jason Moorhouse, MHK Mar-19 care and be clear about those that aren't

Continue to digitally transform the hospital and health and care Kate Beecroft, MHK DHSC/CO Mar-21 services more generally Minister DHSC

Define the services which will be provided on-Island and those DHSC Jason Moorhouse, MHK Mar-19 which will be provided off-Island Kate Beecroft, MHK Reduce waiting times for operations DHSC Mar-18 Minister DHSC We live longer, healthier lives Kate Beecroft, MHK Publish hospital waiting lists by April 2017 DHSC Apr-17 Minister DHSC

Implement the mental health services strategy DHSC Anne Corlett, MHK Dec-20

Consider and recommend funding options for residential and DHSC/TSY Clare Bettison, MHK nursing care Jul-18 Improve the way we communicate with the public about the way DHSC Jason Moorhouse, MHK we provide healthcare TBC Improve governance and accountability in the way we provide DHSC TBC health and care services TBC Become an employer of choice in healthcare CO Chris Thomas, MHK TBC

Address the long term funding issues posed by an aging population TSY Ralph Peake, MHK Mar–19 40 Lead OUTCOME ACTIONS Political Sponsor End Date Department

Implement the recommendations in the Care Inspectorate 2014 report of Chris Thomas MHK an inspection of services for children and young people, and respond to CO TBC Minister the comments in the Care Inspectorate’s 2016 update report We have improved the quality of life for children, young people and Put the Safeguarding Children Board on a statutory footing through families at risk legislation, and consider putting in place a statutory board for DHSC Clare Bettison, MHK May-18 safeguarding adults Investigate and make proposals for an independent health and social Kate Beecroft, MHK DHSC Jan-18 care regulator Minister DHSC Widen the scope of offenses covered by cautions and fixed penalty Bill Malarkey, MHK DHA Oct-19 notices Minister DHA

Michael Coleman, MLC Develop new guidelines for our sentencing, parole and probation DHA Bill Malarkey MHK Oct-19 frameworks Minister DHA

Enhance early intervention, including extending our successful youth Bill Malarkey, MHK DHA Oct-19 justice strategy to include those aged 18-25. Minister DHA

Reduce reoffending through community rehabilitation and restorative DHA Michael Coleman, MLC First review 2018 justice programmes We live our lives safe from crime and danger Drive digital transformation of the criminal justice system, particularly in Bill Malarkey, MHK the Police and Courts, and widen the scope in which evidence can be DHA Dec-17 Minister DHA heard and cross-examined Amend jury arrangements in line with Tynwald resolution in November REGISTRY TBC TBC 2016 David Ashford, MHK Apr-18 Develop a strategy to increase our ability to respond to cyber attacks CO Chris Thomas MHK Develop a border security policy by June 2017 DHA / CO Jun-17 Minister Howard Quayle, MHK Implement any improvements identified by the MONEYVAL assessment CO Apr-20 Chief Minister 41