` 1 LEBANON WATER PROJECT YEAR FOUR ANNUAL REPORT
(SEPTEMBER 30, 2018– SEPTEMBER 29, 2019)
NOVEMBER 2019
This publication was produced for review by the United States Agency for International Development. It was prepared by DAI Global LLC.
DISCLAIMER The authors’ views expressed in this publication do not necessarily reflect the views of the United States Agency for International Development or the United States Government LEBANON WATER PROJECT YEAR FOUR – ANNUAL REPORT
(SEPTEMBER 30, 2018 – SEPTEMBER 29, 2019)
Program Title: Lebanon Water Project
Sponsoring USAID Office: Lebanon
Contract Number: AID-268-N-15-00001
Contractor: DAI Global LLC (DAI)
Date of Publication: November 15, 2019
Author: Lebanon Water Project
DISCLAIMER The authors’ views expressed in this publication do not necessarily reflect the views of the United States Agency for International Development or the United States Government.
CONTENT
ACRONYMS...... 1
INTRODUCTION ...... 3
SECTION I – OVERVIEW ...... 4 SUMMARY BY RESULT ...... 4 SIGNIFICANT MEETINGS AND EVENTS SUMMARY ...... 6 SUCCESS STORIES ...... 13
SECTION II – PROGRESS BY RESULT ...... 18 RESULT A: IMPROVE SERVICE DELIVERY AND RESOURCES BY THE FIVE PUBLIC WATER UTILITIES (THE RWES AND THE LRA) THAT ARE MANDATED BY LAW TO PROVIDE WATER, WASTEWATER, AND IRRIGATION MANAGEMENT SERVICES IN LEBANON, AND BY LOCAL MUNICIPALITIES WHERE FEASIBLE AND APPROPRIATE ...... 18 RESULT B: IMPROVE CIVIC ENGAGEMENT IN WATER MANAGEMENT AND ADVANCE CITIZEN PERCEPTION OF THE WATER UTILITIES ROLE IN PROVIDING A NECESSARY AND VALUABLE SERVICE ...... 47 RESULT C: IMPROVE PRIVATE SECTOR INVOLVEMENT IN WATER MANAGEMENT ...... 59 SECTION III – MANAGEMENT, OPERATIONAL, AND CROSS-CUTTING ACCOMPLISHMENTS ...... 65
ANNEX A – MONITORING & EVALUATION REPORTING FOR Y4 ...... 69
ANNEX B – SUMMARY OF GRANTS ...... 75
ANNEX C – SUMMARY OF TRAININGS ...... 78
ANNEX D – SUMMARY OF GENDER INTEGRATION ACTIVITIES ...... 83
ANNEX E – SUMMARY OF SHORT TERM TECHNICAL ASSISTANCE ...... 84
ANNEX F – ENVIRONMENTAL COMPLIANCE REPORTING ...... 90
ANNEX G – SUMMARY OF CONSTRUCTION WORKS STATUS ...... 93
ANNEX H – SUMMARY OF COMMUNICATION AND MEDIA...... 103
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ACRONYMS
ABA Allied Business Advisors ACWUA Arab Countries Water Utilities Association ALI Association of Lebanese Industrialists
AUB American University of Beirut BMLWE Beirut-Mount Lebanon Water Establishment BWE Bekaa Water Establishment
CDCS Country Development Cooperation Strategy CCIAZ Chamber of Commerce, Industry, and Agriculture Zahlehh and Bekaa CSO Civil Society Organization
DAI DAI Global LLC DG Director General DO Development Objective
EBRD European Bank for Reconstruction and Development ERAC Environmental Review Assessment Checklist ERO Environmental Review Officer
ERP Microsoft Dynamics NAV-Enterprise Resource Planning FOM Field Operations Manual GIS Geographical Information System
LRA Litani River Authority LRC LebRelief Council LWP Lebanon Water Project
MoEW Ministry of Energy and Water NGO Non-Governmental Organization NLWE North Lebanon Water Establishment
O&M Operation and Maintenance PODA Project Outside of Demonstration Area PPP Public Private Partnership
Q1 Quarter One Q2 Quarter Two
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Q3 Quarter Three Q4 Quarter Four
RMP Risk Management Plan RWE Regional Water Establishment SLWE South Lebanon Water Establishment
STTA Short Term Technical Assistance USAID United States Agency for International Development WELI Water Efficiency in Lebanese Industry
WQAP Water Quality Assurance Plan WSA Water Security Analysis WW Wastewater
WWTP Wastewater Treatment Plant Y1 Year One Y2 Year Two
Y3 Year Three Y4 Year Four Y5 Year Five
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INTRODUCTION
The goal of the United States Agency for International Development (USAID) Country Development Cooperation Strategy (CDCS) for Lebanon is “improved accountability and credibility of public institutions, and broader economic prosperity”. In the water sector this CDCS is advanced through USAID’s Development Objective (1) (DO1) of “improved capacity of the public sector in providing transparent quality services across Lebanon”. In line with USAID’s DO1, the Lebanon Water Project (LWP) is a five-and-a-half-year activity funded by USAID with a goal to increase reliable and sustainable access to water for citizens, improve water management practices, enhance the efficiency and sustainability of the Regional Water Establishments (RWEs) and the Litani River Authority (LRA), reduce non-revenue water, and improve irrigation water use. Building on past USAID assistance to the Lebanese water sector and partnering with the Beirut-Mount Lebanon Water Establishment (BMLWE), Bekaa Water Establishment (BWE), South Lebanon Water Establishment (SLWE), North Lebanon Water Establishment (NLWE), and LRA, LWP strives to meet its ultimate objectives through three interrelated results:
Result A: Improve service delivery and resource management by the five public water utilities (the four RWEs and the LRA) that are mandated by law to provide water, wastewater, and irrigation management services in Lebanon, and by local municipalities where feasible and appropriate.
Result B: Improve civic engagement in water management and advance citizen perception of the water utilities role in providing a necessary and valuable service. Result C: Improve private sector involvement in water management. The implementation of these results, along with associated tasks and activities, has taken and will continue to take place at the RWEs including specific areas referred to as “Demonstration Areas”, which have been identified as the Cazas of Koura, Metn, Zahleh, and Jezzine. LWP moved forward in Year Four (Y4) with many activities as described in this report, which covers the period starting on September 30, 2018 and ending on September 29, 2019. The report is structured into three main sections: Section I provides an overview of LWP activities over the course of Y4. Section II shows specific progress of LWP Results A, B, and C for Y4, and next steps. Section III focuses on LWP management and operations. The annexes to this report provide additional information on: Annex A: Monitoring and Evaluation Reporting for Y4 Annex B: Summary of Grants for Y4 Annex C: Summary of Trainings for Y4 Annex D: Summary of Gender Integration Activities for Y4 Annex E: Summary of Short Term Technical Assistance provided by LWP in Y4 Annex F: Environmental Compliance Reporting for Y4 Annex G: Summary of Construction Works Status for Y4 Annex H: Summary of Communication and Media for Y4
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SECTION I – OVERVIEW
This section provides an overview of LWP activities in Year 4 and includes a summary of the LWP progress by result, a summary of important meetings and events, and a synopsis of lessons learned.
SUMMARY BY RESULT
LWP continued its simultaneous implementation of Results A, B, and C. These results (and their related tasks and activities) are interdependent and build on one another to create an inclusive and mutually reinforcing approach that will deliver comprehensive results. Through Result A, LWP directly strengthens the RWEs and LRA from within, making them efficient in management and service delivery. Building on Result A improvements, Result B seeks to restore a balanced relation between the improved RWEs and LRA and citizens through turning these citizens into responsible customers that have rights, but also obligations towards the RWEs and LRA. Finally, building on the ground laid by both Results A and B, Result C seeks to remedy the existing disconnect between the Lebanese public and private sector by bringing both sectors closer via cooperation and partnership. Below is a synopsis of Result A, B, and C accomplishments in Y4. Result A: Improve service delivery and resource management by the five public water utilities (the four RWEs and the LRA) that are mandated by law to provide water, wastewater, and irrigation management services in Lebanon, and by local municipalities where feasible and appropriate LWP continued construction progress in the Jezzine, Metn, and Koura demonstration areas under a “closing the water loop” approach. In Jezzine, construction was taking place in 27 villages locations including construction of new reservoirs, rehabilitation of existing reservoirs, construction of distribution and transmission lines, rehabilitation of pumping stations and wastewater treatment plants, rehabilitation of the Jezzine Customer Service Center, and installation of customer and district meters. By the end of Y4, LWP had completed all civil and electro-mechanical works, was installing customer meters, and was awaiting delivery of district meters from the supplier. In Metn, works were ongoing in 30 villages by end of Y4. LWP was rehabilitating systems reservoirs, installing district meters along with undertaking all civil and electro-mechanical works. Customer meter installation was also in full swing by end of Y4. In Koura, construction works were ongoing in the villages of Chekka/Jradeh pumping station, Fiaa, and Qalhat. To add a new compartment to the existing Jradeh pumping station, LWP initiated civil works, including geotechnical investigations, shoring, and excavation works. LWP was also constructing new network lines for Fiaa and Qalhat by end of Y4. LWP had also completed the substructure of the Qalhat elevated reservoir by September 2019. As for the Bekaa PODAs, LWP completed the Ghazzeh pumping station and the Baaloul network extension in Y4, while the Barr Elias projects was in its final stages by end of September 2019. For Northern Lebanon, LWP initiated works on the Rahbe and Rachaaine PODA projects, while the El Aayoun project was replaced by a similar project to be implemented in Bazaoun To directly strengthen the RWEs and LRA to improve efficiency in management and service delivery, LWP continued its Microsoft Dynamics NAV-Enterprise Resource Planning (ERP), governance, and infrastructure support activities throughout Y4. All ERP systems at the four RWEs are deployed and operating at various capacities, and RWE staff were guided on the upgrade changes and new features. The ERP systems allow the RWEs to become more administratively and financially efficient. It also ensures greater quality control, leading to more informed decision-making, which will also contribute to the RWEs’ improved business performance. In August 2019, NLWE generated its first payroll exclusively from the ERP system as LWP closely monitored the execution of this critical task. NLWE continued its transition to full utilization of the ERP system for all accounting, budgeting, and warehouse management functions at the end of Y4. Users within the RWEs expressed their appreciation with having this automation tool to improve reporting and decision-making and with the LWP team. LWP continues to provide support to ensure the smooth operation of the system within the RWEs.
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This year, LWP began establishing a governance framework for the North Lebanon Water Establishment (NLWE) and submitted a governance manual to NLWE at the end of Q4, which included topic-specific guides outlining the rules, processes, and procedures necessary for making sound strategic decisions to ensure the success of the Water Establishment. Guides included in the NLWE governance manual cover General Governance, the Board of Directors, Organizational Structure, Human Resources Management, Financial and Budget Procedures, Customer Relations Management, Procurement and Inventory, and Fixed Assets Management. LWP will continue supporting NLWE in Year 5 to ensure it is implementing the new governance framework. LWP continued its information and communication technology (ICT) support activities for the BWE, SLWE, and the LRA this year. Following Y4 Q3’s ICT assessments in the BWE and SLWE, LWP supported improvements in network upgrading, system configuration, IT security, and on-the-job training for BWE and SLWE IT department employees in Q4. LWP similarly assisted the LRA with completion of a ICT assessment, which was then shared with potential donors this quarter to solicit potential funding for ICT infrastructure improvements. LWP also assisted the LRA with design preparations for a proposed surveillance system to monitor Qaraoun Lake to avoid fatal accidents on the lake in addition to minimizing illegal waste dumping. These ICT improvements will allow the RWEs to reconcile their water management strategies with their IT infrastructure to increase overall management efficiency, in addition to protecting key areas like Qaraoun Lake. A major activity this year was the internal audit exercise undertaken at BMLWE, NLWE, and SLWE. At BMLWE, after developing a three-year strategic audit plan and a 2019 annual audit plan, the two teams reviewed the trial balance for 2015 and started reviewing each financial transaction from 2005 to 2014 while making all necessary adjustments with the goal of determining an accurate opening balance from January 1, 2015 onwards. LWP assisted the NLWE finance team with closing its financial statements from 2005 to 2018 and making necessary adjustments. LWP also completed SLWE’s final 2018 audit report and submitted it to the Director General (DG). The objective of this report is to analyze the financial and operating results of SLWE for the year ending December 31, 2018 and compare them with previous financial years. As a result of this undertaking, the three RWEs are able to report complete and accurate financial statements. Result B: Improve civic engagement in water management and advance citizen perception of the water utilities role in providing a necessary and valuable service Building on Result A, LWP worked to improve civic engagement in water management and advance citizen perception of the water utilities. As part of its communication support, LWP continued work on the communication campaigns conducted in the Jezzine, Metn, and Koura demonstration areas, in coordination with the RWEs. These campaigns focus on raising awareness around the importance of customer water meters, water conservation, and engaging citizens to become responsible citizens and partners. The RWEs approved the campaigns in Q3 and the first phase of the campaigns rolled out to target populations in August 2019. The second phase of the campaigns are in development and will be rolled out in the summer of 2020 to coincide with the conclusion of LWP’s construction work in the three demonstration areas. LWP also continued work under grants implemented by the Association of Lebanese Industrialists (ALI), LebRelief Council (LRC), the Chamber of Commerce, Industry and Agriculture, Zahleh and Bekaa (CCIAZ), the Jezzine Foundation for Culture and Heritage, USJ Chaire de L’Education a L’Eco- citoyennete et au Developpement Durable (CEEDD), and World Vision in Y4. Under its grant, the LRC supported LWP’s civic engagement efforts to municipalities covered by the Koura demonstration area. Activities included hosting workshops to engage with neighborhood committees and conducting door-to-door visits to answer citizens’ questions about LWP’s infrastructure activities in the area. CCIAZ continued its “Improving water availability, quality, and uses in agriculture and industry in the Bekaa” project. LWP and CCIAZ followed-up with four dairy industries who had committed to treating whey discharges and were working on installation of the necessary equipment, in Y4-Q3. The main challenge these small dairy producers are facing is the lack of available expertise in cost effective small-
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scale-treatment process of whey. LWP continued its support to these small dairy industries during the summer of 2019, following a grant extension to CCIAZ. Under its grant, CEEDD completed training of teachers on water conservation and management in 14 out of 15 schools, in the Metn Demonstration Area, in Y4-Q3. The training addressed sustainable development with a focus on water and tools for behavioral change. Once trained, the teachers developed water conservation projects and worked on them with their students for a practical learning approach. As a follow-on to the sessions, over 30 student projects were presented in student congresses in Y4-Q3. CEEDD also launched parents’ awareness sessions in the same schools and completed 8 out of 15 by end of Y4-Q3. These sessions will continue into Y5 with the new school year. LWP’s participation in the weeklong Jezzine August Festival alongside the Jezzine Foundation for Culture and Heritage was a key highlight for Result B this year. The Jezzine August Festival marks the Feast of the Virgin Mary and is one of the most important festivals in the area, often drawing more than 15,000 attendees. LWP and the SLWE hosted a kiosk at the festival, complete with interactive children’s games focusing on water conservation and gave citizens the opportunity to talk with LWP and SLWE representatives about LWP’s ongoing work in the Jezzine demonstration area, the importance of customer water meters for households, and residential water saving practices. Result C: Improve private sector involvement in water management
Building on Results A and B, LWP has improved private sector involvement in the water sector by focusing its efforts on creating a strategic model performance-based framework for the RWEs to support approved Public-Private Partnership (PPP) interventions. LWP’s PPP expert developed three contract models with detailed scopes of work and tender documents for BWE, NLWE, and SLWE. The NLWE PPP effort centers around overall improvement of Tripoli’s water system, which caught the interest of the European Bank for Reconstruction and Development (EBRD). The BWE PPP effort focuses on wastewater and is currently in the process of searching for funding. Following changes in Q4, the SLWE PPP effort now focused on reducing SLWE’s energy costs through incorporating solar energy into select SLWE facilities. Additional PPP involvement this year involved businesses including CashUnited and Fransabank. For additional detailed information related to Results A, B, and C, please refer to Section II of this report.
SIGNIFICANT MEETINGS AND EVENTS SUMMARY Below is a summary of significant meetings and events for Y4. October 9, 2018 – CCIAZ’s Fourth Farmers Field Day. LWP and CCIAZ held a Farmers Field Day for 20 farmers of the area on the demonstration plot of Mr. M. Hamiye. Having implemented a full agricultural system (drip irrigation, tensiometers, and solar panels) at Mr. Hamiye’s greenhouse earlier on, CCIAZ gathered the farmers to show them Mr. Hamiye’s business improvement through decreased operational costs and increased yield. The day was a success as farmers were inquiring about the agricultural system and tensiometers by the end of the day. October 15, 2018 – CCIAZ’s Fifth Farmers Field Day. More than 25 farmers attended CCIAZ’s fifth farmers Field Day in Ferzol, Bekaa. Compared to the previous pilot plots, this plot attempted open field agriculture instead of greenhouse agriculture, but also included a PV solar system and installation of tensiometers. Throughout the day, farmers in the region of Ferzol, with a majority growing grapes, learned about the savings in water and fuel cost as well as the efficiency of the tensiometers in guiding the irrigation frequency for table grapes farms. October 24, 2018 – Ghazze and Baaloul Handing-Over Meeting. The handing over of the Ghazze and Baaloul projects took place on October 24, 2018 in the presence of the BWE Committee, LWP, LWP’s subcontractors, and SI/DARNT. November 7, 2018 – Ghazze Pump Station Inauguration. On Friday November 7, 2018 LWP held the inaugural ceremony for the newly constructed Ghazze Pump Station in the Bekaa. Attended by USAID representatives, Ghazze’s Mayor Mr. Mohammed El Majzoub, and many others mayors and
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dignitaries of the Bekaa area, this event highlighted USAID’s work in the vulnerable community of Ghazze to alleviate water pressure facing Lebanese residents and Syrian refugees alike. Mr. Majzoub stressed the importance of having this new pump station as a tool to diffuse tensions, satisfy water needs of all, and bring harmony back into the community. Additional details can be found in the success story below.
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USAID and Lebanese government representatives inaugurating the Ghazze pump station
Photo by LWP January 15, 2019 – SLWE & CashUnited Join Hands to Improve Collection Rate. After two years of intensive meetings and presentations highlighting the benefits of outsourcing bill payments to the private sector, LWP succeeded in mediating a contract between CashUnited (CU) and SLWE. The contract follows a similar one signed earlier between Bekaa Water Establishment and CU in 2017. The contract offers SLWE’s customers the chance to pay their water bills via one of 600 CashUnited points of sale, scattered all over the country. This move spares them commuting to SLWE customer service centers during peak traffic hours or waiting in line to pay their dues. This is expected to improve collection rates, reduce overdue bills, improve cash flow, and facilitate the payment process to customers. Additionally, fraud is expected to be reduced, with enhanced transparency in transactions. As a bonus benefit, SLWE is able to tap into CU’s communication and marketing capacities to promote bill payments. February 24, 2019 – NLWE Risk Management Plan (RMP) Donors’ Meeting. LWP, in close collaboration with NLWE, identified and then prioritized all risks that could potentially jeopardize NLWE’s optimal performance, over a series of brainstorming sessions that were initiated in March 2018. Out of the 72 risks identified, 11 were considered top priority, covering matters from non-revenue water and billing, to equipment and machinery, to warehouse management and office space. The LWP team organized a meeting to connect NLWE with top-priority donor agencies, explaining the methodology and the importance of mitigating these risks to improve NLWE’s performance and to seek funding for risk mitigation. Participants were intrigued and asked thoughtful questions about the risk management process and how to engage donors with it. March 06, 2019 – Meeting with the Bekaa Chief Investigative Magistrate for Dairy Industries. CCIAZ and LWP met with Bekaa Chief Investigative Magistrate to describe and discuss the LWP led initiative of treating the whey of some of the Bekaa dairy industries. The Magistrate appreciated the work being done and expressed his gratitude towards this significant USAID initiative, especially when considering the treatment will decrease pollution in the Litani River Basin. At the end of the meeting, the magistrate confirmed the following to LWP: Increased leniency towards industries committed to complete their whey treatment installations. Increased fairness towards the Bekaa small industries as they are a major economic player in the Bekaa. Being strict with enforcement efforts, particularly in the Bekaa where enforcing law is not common practice.
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April 17, 2019 – Ghazze Community Engagement. Following the completion of the Ghazze pumping station in the Bekaa (BWE PODA), LWP organized a town hall meeting in Ghazze on April 17, 2019. The purpose of this meeting was to engage active community members from different backgrounds in discussions related to citizens’ responsibility towards water as a natural resource and their duties towards BWE as a water service provider. Attending this event were community leaders, including school leaders, mukhtars, and Muslim sheikhs to encourage them to spread water conservation messages to students, members of the community, and to believers attending Friday prayers. The meeting was also attended by Mohammed Majzoub, the mayor of Ghazze and the DG of BWE to facilitate communication between the water establishment and the Ghazze community. The LWP presentation focused on engaging the audience in discussions about the responsibility of communicating to the Ghazze general public about the importance of water conservation and protection. Part of this responsibility is subscribing with BWE to ensure equitable distribution of water. As a result of BWE DG’s genuine approach, various attendees expressed willingness to cooperate and deliver messages to the community about their responsibility in conserving and protecting water resources. The Ghazze mayor reminded everyone that no one should waste water or use water without paying for it. Several sheikhs expressed their gratitude for the valuable information that was presented, saying they plan to include it in the Friday sermons.
Engaging religious leaders, mayors, and others to be responsible citizens
Photo by LWP April 23, 2019 – WELI Closing Event. ALI organized an event to disseminate the results of its USAID- funded Water Efficiency in Lebanese Industry (WELI) program and celebrate successes achieved. Launched in 2017, WELI allowed nine stone cutting industrialists to install water recycling equipment that allowed them to save up to 90% of the water used in their manufacturing process while saving around $700,000 yearly in costs. This closing ceremony event took place on April 23, 2019 under the auspices of the Minister of Industry. Attending the event were the representative of the Ministry of Energy and Water (MoEW), USAID, ALI’s President and Board as well as members of ALI, and the beneficiaries. For additional information on the successes of the WELI program, please refer to Result C in this report. May 30, 2019 – Meeting with EBRD for Potential Private Sector Financing of Water Projects. LWP held a coordination meeting at its offices with EBRD, LWP’s partners, beneficiaries, and stakeholders to introduce them to EBRD’s Green Economy Financing Facility (GEFF). Attendees included a representative from the EBRD Head Office visiting Beirut and LWP’s partners from the private sector (wine industry, agri-business, industrial association, and cooperatives). The purpose of this event was to enhance LWP’s role as facilitator in linking the private sector to available financing and
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encourage water conservation investments. Already operating in Lebanon, GEFF supports businesses and households that wish to invest in green technologies. The meeting allowed EBRD to present GEFF to LWP’s private sector partners and offer them potential financing for water or wastewater projects. For its part, LWP showcased its success stories with its private sector partners, highlighting the big impact that even small, grant-supported investments could achieve in terms of protecting water resources and improving profitability. The meeting achieved its objectives as EBRD’s team agreed with LWP’s partners to organize workshops in the Bekaa and introduce its financing mechanisms to local farmers, micro- businesses, and SMEs interested in water conservation measures, thus ensuring the sustainability of LWP investments beyond the life of LWP. “This is an excellent initiative,” said Miroslav Maly, Associate Director of EBRD-funded GEFF. “We have already invested in many sectors, but today, you gave us the opportunity to connect with agribusinesses, which have a big impact on the environment.”
EBRD’s presentation of GEFF at LWP’s offices
Photo by LWP June 12, 2019 – NLWE’s Sign-Off on the ERP Installation. LWP received the sign-off letter on completion of installation of the ERP system with a special request to continue providing technical support the management team and system users. June 19 and 20, 2019 – Strategic Retreat for LWP. As LWP prepared for its final 18 months of implementation and welcomed a new Chief of Party, a strategic retreat was held in June 2019 to provide a clear way forward for final implementation, enhance effective communication between technical and operations teams, and plan for an exit strategy that ensures project results will continue to positively impact beneficiaries following the end of the project. This retreat focused on team-building with the arrival of the new Chief of Party and served as an introduction for him to all LWP staff and to the current state of implementation, and to highlight of key deliverables targets and completion strategies. The retreat reinforced LWP’s ability to accomplish its goals in Lebanon, with a focus on maximizing impact and sustainability measures.
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June 28, 2019 – Completion of ERP Reinstallation at BWE. LWP completed the reimplementation of the ERP system for BWE according to schedule. The NAV 2013 version was deactivated and, starting June 28, 2019 all users started using the 2018 version. All the modules are operational (HR / payroll, procurement, inventory, fixed assets, budget, billing and collection, CRM, and accounting) and staff were guided on the changes and new features. July 23, 2019 – Water Security Analysis Presentation at the Ministry of Energy and Water. The American University (AUB) team delivered a presentation on the structure and highlights of the water security analysis (WSA) conducted for the RWEs, based on a request from MoEW for LWP’s assistance in understanding WSA and aligning it with the ongoing works by MoEW to update the National Water Strategy. Based on this presentation, the MoEW understood the need for its updated strategy to respond to critical recommendation of the WSA for the various RWEs. The MoEW agreed on coordination between the MoEW consultants working on the strategy and the LWP/AUB team and decided to use the WSA as a benchmark to measure performance action plans proposed under the strategy. August 9, 2019 – LRA RMP Donors’ Meeting. LWP organized a donor meeting today for a presentation and discussion on the management and mitigation of business risks in LRA. The goal was to attract potential donor support to implement mitigation measures identified in the authority’s five-year risk response plan. The presentation included critical risks the DG and the RMP committee selected to be presented to the donors. Among the key donors present were the World Bank, EU, SDC, and GIZ. August 14 and 15, 2019 – SLWE and LWP Participation at the Jezzine Festival. Extending assistance to SLWE, LWP’s civic engagement team, CEEDD, and the Jezzine Foundation worked together for weeks to bring visibility to LWP’s work and SLWE at the Jezzine Festival. Over two days, August 14 and 15, the USAID-SLWE kiosk attracted hundreds of kids and their parents, who had the opportunity to learn about LWP and water-saving practices. More than 2,000 informative flyers about USAID-LWP’s works in Jezzine were distributed, and a similar number of conversations were had about water meters. A number of Jezzine residents asked for extra flyers to share with family members. In addition to the fun and games, SLWE dispatched a representative from their team to help raise awareness for four days straight. For additional information on the success of SLWE at the Jezzine Festival, please refer to Result B in this report. September 26, 2019 – The BWE Irrigation Master Plan Presentation to Donors. BWE shared its Irrigation Master Plan for the Bekaa with donor agencies active in the region on September 26, 2019. This IMP is the product of extensive collaboration between LWP and BWE and details the 36 irrigation schemes under BWE’s jurisdiction, including water sources, networks, irrigation canals, crops, as well as water efficiency etc. LWP presented a thorough overview of the master plan findings, which elicited a positive response among donor agency representatives, many of whom expressed interest in obtaining a full copy. For additional information on the IMP, please refer to Result A in this report. September 27, 2019 – LWP presenting at the International Beirut Energy Forum. Based on the importance of USAID’s support to the Lebanese water sector and LWP’s long-standing cooperation with the MoEW, the MoEW invited LWP to deliver three presentations at the International Beirut Energy Forum. LWP’s presentations focused on 1) water security, a first of its kind in Lebanon; 2) the public- private participation approach in the water sector – including the water-energy link; and, 3) water demand management. The MoEW is relying on and using the various USAID-LWP studies and tools to update the national strategy for the water sector. In so doing, USAID has a direct positive impact on national water policies and strategies that will guide the future of the water sector in Lebanon.
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LWP’s Water Demand Management presentation at IBEF
Photo by LWP
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SUCCESS STORIES
Y4 witnessed the completion of the success stories below.
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SECTION II – PROGRESS BY RESULT
Below is a summary of the LWP progress for Y4, detailed under each LWP Result, related tasks, and deliverables. At the end of Result A, B, and C, a detailed table of tasks and associated activities indicates progress specific to each task and its activities.
RESULT A: IMPROVE SERVICE DELIVERY AND RESOURCES BY THE FIVE PUBLIC WATER UTILITIES (THE RWES AND THE LRA) THAT ARE MANDATED BY LAW TO PROVIDE WATER, WASTEWATER, AND IRRIGATION MANAGEMENT SERVICES IN LEBANON, AND BY LOCAL MUNICIPALITIES WHERE FEASIBLE AND APPROPRIATE
TASK A.1. STRENGTHEN RWES AND LRA PLANNING AND INTERNAL OPERATIONS MANAGEMENT This task involves assistance to the RWEs to improve their governance. It includes activities related to planning, the ERP software platform, training, asset management, Geographic Information System (GIS), and risk management. Business Planning, Governance, and Risk Planning The Business Plan updates for Y3 and Y4 were replaced with the RMPs, which The DGs considered as a more effective management tool for the RWEs because they are better aligned with their immediate business needs and priorities. To date, LWP has developed RMPs for BWE, NLWE, SLWE, and LRA and assisted them in presenting the RMPs to donors to attract potential funding. RMP activities in Y4 were as follows:
BWE. LWP finalized the draft RMP for BWE at the beginning of Y4 and organized a donor meeting in March 2019 to present and discuss the management and mitigation of business risks at BWE. The ultimate goal of this meeting was to attract potential donor support and funding to implement mitigation measures identified in the BWE’s five-year risk response plan. LWP and BWE had previously identified 73 risks out of which 13 were presented to donors as priority risk areas BWE needs assistance with. Attendees included the BWE DG and other heads of departments as well as major donors of the Lebanese water sector.
NLWE. LWP finalized the draft RMP for NLWE at the beginning of Y4 and organized a donor meeting in January 2019 to present and discuss the management and mitigation of business risks at NLWE. The goal is to attract potential donor support and funding to implement mitigation measures identified in the NLWE’s five-year risk response plan. LWP and NLWE had previously identified 72 risks out of which 11 were presented to donors as priority risk areas NLWE needs assistance with. Attendees included the NLWE DG and other heads of departments as well as major donors of the Lebanese water sector. LRA. LWP launched the LRA RMP in Y4-Q2 through organizing the first workshop on risk management planning for the DG and the RMP designated committee members. The session included an overview on risk management and risk planning (purpose, benefits, steps, etc.), followed by an initial identification of risks based on each step of LRA’s business process flow. In the following quarter, LWP concluded its one-on-one meetings with the committee members (from various LRA departments) to finalize and prioritize risks under their respective departments, identify risk responses and mitigation measures, and develop a five-year executive plan. Based on the
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feedback obtained from these meetings, LWP developed the RMP and presented it, in May 2019, to the DG who welcomed LWP’s suggestion to present the RMP to donors to seek funding for mitigating identified risks. LWP organized this donor meeting on August 8, 2019 to attract potential donor support to implement mitigation measures for critical risks identified in LRA’s five-year risk response plan. Attendees included the NLWE DG and other heads of departments as well as key donors including the World Bank, EU, SDC, and GIZ. In Year Five (Y5), LWP will develop new five-year business plans for the RWEs, using the RMP as the basis to identify new strategic objectives. LWP also undertook the establishment of a governance framework for NLW and SLWE. However, since SLWE hired its own governance consultant, LWP ended this task to avoid duplication of efforts, after conferring with SLWE. NLWE’s governance framework was developed and included topic-specific guides. Each guide outlines to relevant parties the rules, processes, and procedures necessary for fulfilling their job duties and making sound strategic and day-to-day decisions related to their work. The following guides were developed:
General Governance Guide Board of Directors Guide Organizational Structure Guide Human Resource Management Guide Financial Procedures and Budget Guide Customer Relations Management Guide Procurement Guide Inventory Guide Fixed Assets Guide LWP submitted the NLWE governance manual by end of Year 4. LWP will continue supporting NLWE in Year 5 to ensure it is implementing the governance guides as they are crucial for establishing and institutionalizing efficiency at NLWE and helping it meet its goals. ERP Software Platform
BWE. Based on the BWE’s DG request to delay ongoing implementation of the ERP upgrade and focus on resolving accounting issues, LWP continued throughout Y4 to help BWE resolve pending accounting matters and close its 2018 financials properly. By mid-February 2019, LWP completed the financial closing of fiscal year 2018 in coordination with the BWE finance team. Next, LWP started with implementing the ERP upgrade (Microsoft NAV 2018 version) for BWE at the beginning of May 2019. Throughout the process, LWP made sure to constantly engage the BWE ERP users through hands-on training and on-going support to resolve any pending issues. LWP completed the reimplementation of the ERP for BWE according to schedule by end of June 2019. The NAV 2013 version was deactivated on June 28, 2019, and ERP users were operating on the 2018 version. All ERP modules have been deployed and LWP is providing ongoing post implementation support to users to ensure sustainability of the system. This includes continuous on-the-job training, bug fixing, testing module efficiency, reconciling financial data for quality assurance, and working on report generation and verification.
NLWE. LWP received the customer data that NLWE was having difficulty extracting from its current system (X7) at the beginning of Y4. Next, by mid-Y4, LWP completed the implementation of the billing and collection module for NLWE, provided technical training on it to the head of the IT
“We are confident that we will be among the top RWEs in Lebanon” Khaled Obeid-DG “With this ERP system, we have succeeded in automating everything, and this is amazing!” Gaby Nasr- Director of Projects “This is the most effective tool that a donor has ever given us” Azziz Bassil-Director of Administration
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staff and the head of the customer service department to ensure all their requests were met. After delaying the go-live of the ERP based on the DG’ request, LWP finally launched it and rolled-out the billing and collection module at the remaining eight branches, in Y4-Q3. Before signing off on the ERP, DG Khaled Obeid invited all ERP users to share their feedback on their respective ERP modules. Users expressed their general satisfaction with the ERP system and with the LWP team. By August 2019, NLWE generated its first payroll exclusively from the ERP as LWP closely monitored the execution of this crucial task. NWLE is planning on completing the transition to solely operating on the new ERP system for accounting, budgeting and warehouse management by the end of 2019. The ERP system is important because it allows NLWE to become more efficient administratively and financially. It also ensures greater quality control, leading to more informed decision-making and improved business performance and management. A stronger NLWE would indirectly benefit the water service for nearly 520,000 North Lebanon residents. LWP will continue providing NLWE support on the ERP system in Y5 to help users address errors, special cases, or modifications to facilitate work procedures. SLWE. At SLWE, LWP completed an internal audit of the ERP system with SLWE's designated committee, submitted the final report to the DG and supported SLWE to modify its procurement process by implementing a purchase request prior to issuing purchase orders, at the beginning of Y4. The DG has expressed his full satisfaction with the system and LWP’s work, he requested to integrate everything into the ERP, including GIS, laboratories, and asked for a system upgrade. Based on the DG’s request, LWP implemented, in Y4-Q3, the following features:
- Automated laboratory testing results: the SLWE’s DG can now electronically track the water quality laboratory results by each testing points. This new feature alerts a technician to any laboratory results that do not meet water safety standards, allowing decision-makers to shut down a contaminated source as fast as possible. All test results are color-coded according to an internationally accepted reference safety standard. If any result is out of normal range, management is alerted. If a parameter is essential for water safety, the feature sends a notification to shut down the water source. The result is better water safety for consumers and a faster response rate to contamination risks for SLWE.
- A computerized maintenance management system (MMS): linked to the ERP, the new MMS allows SLWE to pull up a report for its assets and pinpoint maintenance needs well in advance to avoid any breakdowns. A custom-made feature, LWP developed the MMS based on a design outlined by SLWE. LWP also trained SLWE users on how to use the MMS. The direct and obvious impact of this application is that SLWE’s maintenance staff can now do their jobs more efficiently with fewer disruptions to service provision, and SLWE can save costs and prolong the life of its assets. In the past, SLWE staff had to wait for an asset to break down before taking action. This often meant a disruption to the water service that could last for several weeks. Assets are now tracked and documented, allowing managers to make informed preventive maintenance decisions and analyze performance history instead of reacting to a maintenance break-down. LWP, throughout Y4, worked closely with UNICEF’s consultants to integrate the Customer Relations Portal/customer call center with the ERP systems at BWE, NLWE and SLWE. Finally, LWP developed, for the RWEs, ERP transition plans that would secure a smooth and final hand- over from LWP to the RWEs of the management and operation of the ERP, with full responsibility of maintaining and sustaining the system. LWP is implementing this plan and is still supporting the RWEs until hand-over takes places in Year 5. LWP Information and Communication Technology (ICT) Activities Throughout Y4, LWP provided assistance with ICT activities to BWE, SLWE, and LRA. BWE. In 2018, BWE’s DG requested LWP’s assistance with IT services and with conducting an IT infrastructural assessment. The assessment was first performed at the end of Y3 and revised in the summer of 2019. LWP then issued recommendations for improvement and shared them with the DG. Based on the DG’s approval and request, LWP began implementation of the recommendations in August 2019. The improvements focus on network upgrade, system configuration, IT security, as well as
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continuous LWP support and on-the-job training for the BWE IT department. LWP will continue providing support in Y5 and will ensure a smooth transition to the BWE IT staff. SLWE. SLWE’s DG requested LWP’s assistance with IT services and with conducting an IT infrastructural assessment in Y4-Q3. The assessment was performed during the summer of 2019 and LWP then issued recommendations for improvement and shared them with the DG. Based on the DG’s approval and request, LWP began implementation of the recommendations in September 2019. The improvements focus on network upgrade, system configuration, IT security, as well as continuous LWP support and on-the-job training for the SLWE IT Team. LWP will continue providing support in Y5 and is coordinating with the SLWE IT team to ensure sustainability of all activities. LRA. In Y4-Q3, LWP undertook an LRA ICT assessment that examined LRA’s IT infrastructure set-up and provided recommendations to improve LRA’s performance. This assessment was submitted to the LRA DG. LWP will continue providing support in Y5. In addition, in the summer of 2019, LRA asked for LWP’s assistance with designing a surveillance system for monitoring the Qaraoun lake. LRA’s objective through surveillance was to avoid fatal accidents in the lake as well as monitor and track access to the lake to minimize waste dumping in the lake. LWP conducted site visits of the lake perimeters and undertook a thorough risk and needs assessment to identify locations or assets that will benefit from surveillance. LWP is currently drafting a report to this extent. Once completed, the report will be shared with the LRA DG and relevant staff. Asset Valuation/Management and GIS Upgrading During Y3, LWP conducted asset mapping, documentation and valuation at NLWE and SLWE. At BWE, the existing asset data was updated and valuated. To ensure sustainability of the process, LWP then provided support to the RWEs to properly update the fixed assets and the depreciation report for fiscal year 2018, generated from the ERP system. In Y4-Q3, the LWP team worked with the RWEs to verify that all 2018 assets were being entered accurately into the system and depreciation values calculated. LWP then provided guidance and oversight to the four RWEs to ensure proper updating of new asset data into the ERP as part of the ongoing support to the system. In addition to institutionalizing asset documentation and valuation to improve decision-making and reporting, the main outcome of this activity is ensuring complete and accurate financial statements obtained through reporting fair value of fixed assets (i.e. cost less accumulated depreciation) and correct depreciation expense in the financial statements. LWP will continue providing guidance and support on this activity to the four RWEs in Year 5. Internal Audit Audit data helps in determining the performance of and establishment as well as its strengths and weaknesses, allowing for better decisions and corrective actions to be taken for increased sustainability. LWP’s internal audit activities focused initially on NLWE and SLWE as they were the only RWEs that have staff in place to conduct internal audits. However, in Y4-Q2, BMLWE confirmed its interest in LWP’s assistance to perform an internal audit that would allow it to correct its financial procedures and become more compliant with the World Bank’s requirements to obtain additional funding. One of the main objectives of an internal audit is maintaining control over the activities of an organization. If conducted systematically, internal audits provide senior management with assurance of the accuracy of the financial records and the efficiency of the operations because these audits assess and improve the effectiveness of an organization’s governance, risk management, and control processes, which are fundamental for the well-being and success of any organization.
BMLWE. After developing a three-year strategic audit plan and a 2019 annual audit plan in Y4-Q3, the LWP team, in close coordination with the BMLWE team, reviewed and corrected each financial transaction from 2005 to 2014. The teams focused on completing the establishment’s goals and priorities set in the 2019 audit plan, which included reviewing the trial balance for 2015, making all necessary adjustments, and coming up with a correct opening balance effective 1/1/2015. LWP completed the internal audit exercise with BMLWE and submitted the audit report to the DG in July 2019. This exercise was critical to BMLWE because of its financial impact:
- BMLWE is now able to report complete and accurate financial statements.
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- BMLWE has addressed all audit findings of several external audits previously commissioned by the World Bank, and therefore, met a key World Bank requirement for obtaining a loan.
- By having an accurate opening balance, BMLWE has a clear picture of its financial position and can therefore make more informed investment decisions.
NLWE. LWP assisted the NLWE finance team with closing its financial statements from 2006 to 2018 and making the necessary adjustments, at the beginning of Y4. This exercise required major search for historical financial data that NLWE was unable to make available promptly and systematically. Working closely with NLWE’s finance department for several months, LWP completed preparation of end-of-year financial statements for each year from 2006 through 2018. The findings were presented to NLWE in August 2019. This exercise was a key recommendation of the 2018 Preliminary Audit Report, which was adopted by NLWE as its audit goal for 2019. This is a critical exercise as NLWE had never prepared end-of-year financial statements and did not have an opening balance, as was revealed during the in-depth assessment for NLWE’s Preliminary Audit Report for 2018. By completing this exercise, LWP has guaranteed an accurate baseline for all future audits. Financial audit activities and certified audit training are also planned for Y5.
SLWE. LWP began its data collection to generate SLWE’s interim audit report at the beginning of Y4. LWP continued worked on audit activities and completed the first draft of the audit report and shared it with SLWE’s financial manager. After responding to comments, LWP finalized the audit report in Y4-Q4, and submitted it to the DG in July 2019. This report analyzes the financial and operating results of SLWE for the year ending December 31, 2018 and compares them with previous financial years. The report includes:
- A comparative analysis of financial and operational ratios for fiscal years 2015-2018.
- An examination and analysis of key ratios in the budget and profit and loss statement in order to determine the distribution of revenues and expenditure and measure performance. Financial audit activities and certified audit training are also planned at SLWE for Y5. BWE Irrigation Master Plan (IMP) As it launched the BWE IMP in Y3, LWP worked on it and completed it in Y4. This IMP provides a comprehensive geodatabase of the Bekaa irrigation schemes and identifies capital investments and institutional improvements needed to assist BWE with improving its management of the irrigation sector. The IMP was a joint effort between LWP, LWP’s consultant, BWE, the MoEW, and the Ministry of Agriculture. The IMP was finalized in August 2019, after months of data collection, field surveys of irrigation canals, analysis for water demand, water supply, and water balance calculated and forecasted until 2040. On September 26, 2019, BWE and LWP presented it to major donors in a conference held at the Chtaura Park Hotel in the Bekaa. Main components of the IMP focused on:
Detailing the 36 irrigation schemes under BWE’s jurisdiction, including water sources, networks, irrigation canals, crops, as well as water efficiency, etc.
Calculating the water balance after identifying irrigation demand and supply.
Establishing a complete investment program, which identified more than $160 million in projects that will help BWE better manage its irrigation services, including $23 million to reduce the water gap by 48 percent by 2040, through increased irrigation efficiency.
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All this information LWP engineer explaining the IMP has been input into a Geo Database for Irrigation Schemes. The response to the IMP was extremely positive among donor agency representatives, many of whom expressed an interest in obtaining a full copy of the IMP. The BWE DG Rizk Rizk underscored the importance of the master plan in decision-making; in helping coordinate efforts among donor agencies; and hopefully, attracting additional funds to implement the proposals of the Photo by LWP master plan. LWP Program Manager at USAID Rami A. Wehbeh said that USAID’s partnership with Bekaa Water Establishment “has come a long way since its beginnings, and now is addressing matters at the strategic level. Advisor to the Minister of Energy and Water, Ms. Suzy Howayek, lauded the many comprehensive and insightful scientific studies that USAID had developed for the benefit of the Lebanese government, adding that the Ministry is planning to incorporate them into its national strategy for the water sector. Howayek noted that the master plan will help BWE and the Ministry identify the right crops for the available water supply, which in turn could also affect economic policy. “Irrigation is the biggest consumer of water, and it is currently being done randomly from extracted groundwater, depleting resources,” she said. “We need to reduce waste in irrigation in order to improve water supply for households.” Howayek added that the Ministry is looking to replicate this master plan for Akkar and the South. TASK A.2. IMPROVE BILLING AND COLLECTION This task involves assisting the RWEs in improving their billing and collection rate. LWP first mediated the partnership agreement between SLWE and CashUnited for bill payment services. Approved by the Ministry of Finance, this contract allowed for the expansion of customer points of services, on-line payment, electronic point of sales, and door-to-door bill collection service for SLWE. The signing ceremony was held in Y4-Q2 and LWP’s technical assistance continued throughout Y4 to enable the launch of the service. LWP’s knowledge of the SLWE financial and administrative systems proved to be instrumental in assisting with the systems integration. By end of June 2019, SLWE customers started paying their bills at CU’s counters.
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SLWE and CashUnited signing the partnership agreement
Photo by LWP TASK A.3. REDUCE NON-REVENUE WATER LOSSES This task involves assisting the RWEs with decreasing the amount of NRW by providing them with a tool that will help them identify and calculate technical and administrative water losses. To help reduce NRW, LWP is undertaking water demand management (WDM) exercise for the demonstration areas. Started in Year 3 for BWE in Haouch El Oumara, LWP, throughout Y4, continued and completed data collection from BWE customer meter readings, engaged in water demand calculations for the Haouch El Oumara area, trained the designated BWE employee on water demand calculations and WDM, and developed general WDM guidelines, with a special annex targeting the Haouch El Oumara area. Based on its analysis, the LWP team determined that NRW for Haouch El Oumara was at 25% as detailed in the figure below.
Non-Revenue Water Calculation for Haouch El Oumara
Forecasted Daily Demand NRW Metered Daily Demand Daily Water No. Registered 3 3 Data Supply Zone Connections m /day Input m /day
A 1,247 867 1,463 40.8%
B 865 579 610 5.0%
C 169 106 154 30.8%
Un-located Subs 168 119
Total/Average 2,449 1,671 2,227 25.0%
NRW for the Haouch el Oumara Network = 25.0%
As done for Haouch el Oumara, LWP launched its WDM activities in Jezzine city (SLWE), Dahr Es Souane (BMLWE), and Deddeh (NLWE) in Y4-Q3. LWP consolidated data and are still consolidating
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data in the demonstration areas and LWP is working on establishing its needed baseline data. All elements of the water demand management exercise will be fully operational once installation of district and customer meters is completed in the demonstration areas. This exercise will allow the RWEs to determine the cause of NRW, undertake calculation and analysis to determine the amount of NRW, and adopt corrective measures accordingly. Once LWP completes the common WDM guideline, it will share it with all RWEs, with annexes covering the specific WDM case study for each pilot zone of the demonstration areas. Activities carried out under Tasks A.2 and A.7 also support the goal of reducing NRW. TASK A.4. WATER QUALITY ASSURANCE PLANS IN PLACE AND ENFORCED FOR WATER UTILITIES IN THE SELECTED AREAS OF INTERVENTION This task involves providing Water Quality Assurance Plans (WQAPs) to the RWEs to improve processes and procedures for enhanced water quality testing. WQAPs for all four RWEs were completed in Year 4 in collaboration with AUB. After providing hands-on laboratory training to the BWE and SLWE staff at AUB’s core environment laboratory, LWP also provided the same training for BMLWE and NLWE’s staff in Year 4. Through this training, the RWEs have come to understand the importance of applying standard operating procedures in water quality testing and the impact of proper water testing from certified laboratories. Given the importance of the work carried out by LWP on the WQAPs, the MoEW requested copies of the LWP WQAPs to be used as supporting data for the development of the first water testing plan for Lebanon and for the refurbishment of the RWEs laboratories. The WQAP process led by LWP facilitated two service contracts, one between BMLWE and AUB and one between SLWE and AUB, for the university to provide water quality testing and analysis at their laboratory. The agreement between AUB and BMLWE was reported as signed in Y4-Q4. As for SLWE, LWP led the coordination of a series of meetings between SLWE and AUB in order to agree on a final scope and course of action. AUB provided its final offer and a final draft of the contract was prepared. In the meantime, and based on AUB’s request, SLWE is finalizing the installation of proper water sampling points before moving forward with the signature of its agreement with AUB.
As a result of this collaboration, AUB approached LWP for potential expansion of its cooperation scope with RWEs: AUB proposed that LWP provides financial/cost-sharing assistance to buy new and advanced laboratory equipment that will increase the water testing capacities of RWEs. As some of the equipment is too expensive for RWEs to buy individually, performing advanced tests at AUB’s laboratory for all RWEs and LRA renders the equipment purchase for AUB more cost-effective. In addition, AUB has the capacities to properly calibrate, operate, and maintain such equipment. AUB has also confirmed its commitment to maintain confidentiality of all test results and to provide them only to designated staff of RWEs.
LWP also completed, during Y4, the WSA for the RWEs in collaboration with AUB. The LWP WSA study is a first in Lebanon and covers the four regions under the jurisdiction of BMLWE, BWE, NLWE, SLWE, and LRA. Recognizing the importance of the WSA, the MoEW invited LWP to present the WSA at its offices. The invitation underscored the Ministry’s appreciation of the scientific approach and quality of the study and its potential impact on policy-making and planning. This presentation linked the LWP- AUB team with the Ministry team of consultants that works on the National Water Sector Strategy. Both teams agreed that it is essential for the MoEW to use the LWP WSA as guidance for the new national water strategy, especially in implementation and impact monitoring, thus helping the MoEW to prioritize investments to improve water security. To this extent, LWP and the AUB team also presented the findings of the WSA at the Beirut International Energy Forum held on September 27, 2019. Based on the thorough and scientific outcome of the WSA and the positive appreciation by partners and stakeholders, LWP is recommending to extend the initial scope of AUB’s activities to develop a National WSA. During Year 3, LWP worked on enhancing the collaboration between Bekaa municipalities and BWE for water quality/safety testing. Pursuant to LWP’s efforts, a Memorandum of Understanding (MOU) was drafted, signed by the municipalities of Ghazze, Baaloul, and Barr Elias, and submitted to the BWE for review. BWE has not provided any input yet on the MOU despite LWP’s efforts to push it forward.
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TASK A.5. TRAINING AND CAPACITY BUILDING TO IMPROVE HOURS OF SERVICE Human capacity building and institutional development are essential activities to achieve LWP results and ensure sustainability. Improving the capacity of the technical and management personnel is central to LWP efforts to assist the Lebanon water sector. LWP’s partnership with the Arab Countries Water Utilities Association (ACWUA) continued in Y4 as LWP provided three training sessions, one at BMLWE in waste water treatment, and two at SLWE in waste water treatment and water distribution. The ACWUA training program will continue in Year 5, with four additional training sessions planned. LWP engineers delivered, throughout Y4, pumping station operation and maintenance (O&M) training to engineers and technicians of BMLWE and NLWE. A total of seven sessions took place in Y4. The training focuses on basic and advanced concepts of pump station operation and maintenance. LWP has also hung easy-to-follow O&M posters in pumping stations to remind operators of the O&M steps. The two-day training was carried out by LWP Utility Coordinator, Engineer Antoine Zoghby. Two young engineers from BMLWE assisted in some sessions through a “training of trainers” approach, a sustainability measure that enables them to conduct such training in the future. The head of the department of pumping stations of the Kesrwan Caza, Engineer Nancy Nasr, who manages over 150 technicians and operators in her region, recognized the importance of such training. The Jbeil-BMLWE head of operations also stated the O&M posters that LWP hung in pumping stations remind operators of every step of the O&M process. Similar training sessions will be completed in Year 5-6 as needed.
“For some operators, this was the first time they receive hands-on training. Now they know how to protect the pumps and have a basic understanding of every maintenance problem, which will allow them to better report problems to maintenance teams, who, in turn, will be able to fix problems more efficiently.” Ms. Nancy Nasr, Head of the Department of Pumping Stations in Kesrwan
Another critical training LWP delivered in Y4 was the water inspector training to help combat pollution of the Litani River Basin. At the Water sampling by LRA inspectors beginning of Year 4, the Ministry of Environment, Ministry of Industry, and LRA began enforcing Lebanese laws to decrease pollution of the Litani River. To that end, the LRA DG requested LWP’s assistance to train water inspectors on identifying and dealing with pollution sources around the Litani basin. In January 2019, LWP organized two intensive training sessions at LRA’s offices in Beirut and Kherbet Qanafar, for over 40 LRA inspectors. The trained inspectors were selected to become members of a joint LRA-Ministry of Industry task force of water pollution inspectors in charge of inspecting polluting industries located in the Upper Litani Basin.
Photo by LWP TASK A.6. IMPROVE COMMUNAL WATER SERVICE DELIVERY LWP continued during Y4 with infrastructure activities related to its projects outside of the demonstration areas (PODAs) in the Bekaa/BWE and Northern Lebanon/NLWE. LWP had previously
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selected these projects because they will improve water service for vulnerable Lebanese citizens and refugee communities. The PODAs also alleviate tensions between local and refugee communities and strengthen resilience of both. Assistance to Vulnerable Communities in the Bekaa
Ghazze. By the end of Year 3, LWP had equipped an existing well, installed solar panels to reduce power costs, built a reservoir, and renovated the existing pumping station.
Aerial photograph of the completed Ghazze station
On Friday November 7, 2018 LWP held the inaugural ceremony for the newly constructed Ghazze Pump Station in the Bekaa. Attended by USAID representatives, Ghazze’s Mayor Mr. Mohammed El Majzoub, and Photo by LWP many others mayors and dignitaries of the Bekaa area, this event highlighted USAID’s work in the vulnerable community of Ghazze to alleviate water pressure facing Lebanese residents and Syrian refugees alike. Mr. Majzoub stressed the importance of having this new pump station as a tool to diffuse tensions, satisfy water needs of all, and bring harmony back into the community. Handover of the project to BWE took place in Year 4. Following the completion of the Ghazze pumping station, LWP organized a town hall meeting in Ghazze on April 17, 2019. In this meeting, LWP engaged active community members from different backgrounds in discussions related to citizens’ responsibility for water as a natural resource and their duties to BWE as a water service provider. Attending this event were community leaders, including school leaders, mukhtars, and Muslim sheikhs, who were encouraged to spread water conservation messages to students, community members, and believers attending Friday prayers. The meeting was also attended by the mayor of Ghazze and the DG of BWE to facilitate communication between the water establishment and the Ghazze community. As result of BWE DG’s buy-in, various attendees expressed willingness to cooperate and deliver messages to the community about their responsibility in conserving and protecting water resources.
Baaloul. LWP installed a water distribution line of about 2.8 km to connect Baaloul households to the network. Handover of the project to BWE took place in Y4-Q1. Barr Elias. LWP started construction on the Barr Elias project in May 2019, as agreed to with UNICEF, after modifying its original project. LWP’s modified project consisted of equipping the well LWP originally drilled with a submersible pump and constructing a pipe connecting the well to the intermediate reservoir that UNICEF is building along with a Water Treatment Plant (WTP). The water from the three existing wells (the LWP well and two UNICEF wells) will be pumped into this intermediate reservoir where it will be treated to provide potable water to part of Barr Elias village. From the intermediate reservoir, the treated water will be pumped to a new 1000 m3 reservoir (under construction by UNICEF). Water will then be conveyed to the village via the existing pipeline that will be rehabilitated as part of LWP’s scope of work along with the construction of a sector zoning
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piping system. LWP finished its construction works by end of Y4 and is awaiting the connection of the project to the power grid before handing over. Connection to the grid is expected by Y5-Q1. Once completed, these projects will alleviate pressures that vulnerable Lebanese and Syrian communities in the Bekaa are facing because basic water needs are not met. Assistance to Vulnerable Communities in North Lebanon LWP began construction works on two of NLWE’s PODAs in May 2019, after awarding the subcontract in Y4-Q2. Completion of construction is planned for Year 5. Below is a brief description of each NLWE PODA project.
El Aayoun replaced with Bazaoun. The original project was planned for the El Aayoun village and consisted of equipping an existing well and replacing the existing reservoir with a new one. This PODA has been canceled because of issues with the owner of the plot for the proposed reservoir. LWP sought a replacement project, and by end of Y4 and after consultations with NWLE, the village of Bazaoun was selected. Located in the Caza of Bcharreh, Bazaoun is home to 2500 inhabitants and around 500 Syrian refugees. Other villages in the Caza have received assistance from different funding sources, except for Bazaoun. The village is the only remaining village that has not received any support so far and is currently in need of at least 400 m3 per day as its available resources (small natural springs) are only providing 55 m3. By the same token, Bazaoun has a high number of subscriptions with NLWE (300 in total) and high collection rate that exceeds 85%.
Rahbe scope. Deepening the existing well to 185 meters, equipping it, and constructing a transmission line to transmit the water to an existing reservoir. The reservoir rehabilitation and construction of lift line were completed in September 2019. However, this project is facing some technical delays and completion is expected in Y5-Q2 instead of Y5-Q1 as originally planned.
Rachaaine scope. Installing a pumping station and connecting it to the existing reservoir. The reservoir rehabilitation and construction of the pipeline were completed in September 2019. However, this project is facing some technical delays and completion is expected in Y5-Q2 instead of Y5-Q1 as originally planned. TASK A.7. IMPROVE AND EXPAND WATER SERVICES FOR LEBANESE CITIZENS LWP focused on moving forward with the designs and construction for the Jezzine, Metn, and Koura Demonstration Areas where a “closing the water loop” approach is being implemented. A summary of the status of works in each of the demonstration areas is presented below: Jezzine Demonstration Area. Construction in Jezzine continued during this quarter. By end of Y4, construction works were happening in 25 locations of the demonstration area. The Jezzine Demonstration Area includes the following:
- Rehabilitation of customer service center: in progress and planned for completion in Y5-Q1.
- Rehabilitation of wells (4 in total, all completed).
- Rehabilitation of springs (rehabilitation of 3 springs instead of the 1 spring originally planned, which is the Ain el Zarqa spring. Works on the first spring in Ain el Zarqa have been completed. As for the second spring in Qaitoule, minor electrical works are on ongoing, and the third spring of Aaziba is on hold. LWP had originally counted one spring, Ain el Zarqa, because works on the Qaitoule spring were considered minor and works on the Aaziba spring were subject to the existing conflict between the Niha munipalities and SLWE).
- Rehabilitation of pump stations (2 pump stations instead of the previously reported three. The third pumping station of Rimat was removed from the scope of works because it is located on a private property and does not fall under SLWE’s jurisdiction. LWP rehabilitation is ongoing at both pump stations).
- Construction of water reservoirs (3 new reservoirs constructed and completed).
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- Rehabilitation of water reservoirs (11 in total, all completed).
- Construction of water transmission lines (10 km, 8.7 km completed and 1.3 km in Aaziba on hold).
- Construction and/or rehabilitation of water distribution networks (40 km in total, all completed).
- Supply and installation of source and district water meters (65 in total, awaiting material delivery to proceed with installation).
- Supply and installation of chlorination systems (6 in total, all completed, testing and commissioning will follow soon).
- Installation of customer water meters (3,400 in total, 400 installed).
- Testing of the physical, chemical, and bacteriological characteristics of the water in order to ensure the water is and remains drinkable and safe for use (14 water sources were tested during the design phase. LWP also tested the Aaziba and Ain el Zarqa springs in Y4-Q4).
- Ensuring that wastewater treatment plants (WWTPs) operating inside these closed systems are rehabilitated in order to eliminate potential contamination with clean potable water (3 WWTPs in total: Haitoura, Bteddine El Laqsh, and Sniye. The Haitoura and Bteddine El Laqsh rehabilitation works are on-going, while Sniye is on hold). Next steps for LWP include continuing to move forward with construction works with completion planned for Y5-Q2.
Metn Demonstration Area. LWP continued with works throughout Y4, with expected completion in Y5. The works to rehabilitate/build a complete cycle for water production and water distribution are summarized in the following:
- Rehabilitation of water reservoirs (10 in total. Civil works have been completed in 7 reservoirs while mechanical works have been completed in 6 reservoirs).
- Supply and installation of source and district water meters (77 in total. Civil works have been completed for 55 out of 77. Mechanical works are ongoing.)
- Supply and installation of chlorination systems (2 in total. Works have not started).
- Installation of customer water meters (29,000 in total. 6200 have been installed).
- Testing of the physical, chemical, and bacteriological characteristics of the water in order to ensure the water is and remains drinkable and safe for use (10 water reservoirs. This activity has been completed for all 10 reservoirs). Next steps for LWP include continuing to move forward with construction works with completion planned for Y5-Q3.
Koura Demonstration Area. LWP started construction works at the beginning of Y4-Q3. Despite delays because of plot delimitation issues, LWP and the Mayor of Qalhat were able to resolve issues, which allowed LWP to resume construction activities on the proposed Qalhat reservoir. The works for the Koura area to rehabilitate/build a complete cycle for water production and water distribution for NLWE are summarized below:
- Rehabilitation of wells and the Jradeh Pump Station (1 in total. Works are ongoing and are completed at 10%).
- Construction of a water reservoir (1 in total. Works are ongoing and are completed at 15%).
- Construction of a water distribution network (8 km of distribution line and 2 km of transmission line in total. 4.2 km out of 8 km of distribution lines have been completed the 2km of distribution lines have been also completed).
LWP Y4-ANNUAL-REPORT 29
- Supply and installation of source and district water meters (25 in total. Works have not started).
- Supply and installation of chlorination systems (1 in total. Works have not started).
- Installation of customer water meters (1,000 in total. Works have not started).
- Testing of the physical, chemical, and bacteriological characteristics of the water in order to ensure the water is and remains drinkable and safe for use (1 for the Jradeh Pump Station and 5 for village reservoirs. All have been completed). Construction will be completed during Y5-Q3. TASK A.8. IMPROVE THE EFFICIENCY OF IRRIGATION SYSTEMS IN SELECTED AREAS The Irrigation Rapid Assessment Report (RAR) that LWP developed in Year 1 identified crops of Canal 900, calculated current irrigation usage and requirements in farmlands served by Canal 900, established baselines for measuring improvements in irrigation efficiency, and identified potential areas for intervention under LWP. However, LWP has not been able to take actions outlined in the RAR because local communities of the Litani River Basin shut down Canal 900 due to concerns about water quality and safety. LWP does not expect LRA to re-open Canal 900 for irrigation in the near future, and therefore will not proceed with activities identified in the RAR under Task A.8. However, and as part of its assistance to LRA, LWP is implementing selected improvements for LRA’s constructed wetland in Kherbet Qanafar and is rehabilitating it. Rehabilitation works began in Y4-Q4 and should be completed in Y5-Q2. TASK A.9. SUPPORT THE DEVELOPMENT OF CONTEXT APPROPRIATE MODELS FOR SANITATION SERVICE AND SEWAGE MANAGEMENT Status. After conducting a field assessment and identifying sites for low-cost sanitation projects, carrying out a feasibility study, completing the design of the facilities, and engaging a quality control subcontractor in years 1-4, LWP identified and signed its construction subcontract for sanitation projects in the third quarter of Year 4. Six sites are outside the LWP demonstration areas and three are in the Jezzine demonstration area and part of the Jezzine infrastructure works. These sanitation projects will provide wastewater support to the RWEs and LRA and will assist with improving sanitation services in their areas. Their status is as follows at the end of Year 4: 1. Roum’s Constructed Wetland (SLWE): This constructed wetland is part of LWP’s low-cost wastewater (WW) treatment interventions. The existing wastewater network is discharging into the valley with no treatment. As a treatment solution, this CW will remove pollution and create potential reuse of the effluent. This CW was selected because land is available and the MoEW has approved the construction of a CW. The estimated current number of people served is 1,500. By end of September 2019, LWP was finalizing the request for proposal for the wetland construction. Next steps include launching the bid in October 2019 and selecting the construction subcontractor in Y5- Q1. Completion of the CW is planned for Y5-Q3. 2. Joubb Jannine’s Network Installation (BWE): This project is part of LWP’s contribution to protect and conserve the Litani River under the Charter for the Protection of the Litani River. LWP is extending the WW network in Joubb Jannine (about 3,000 m) as part of the Joubb Jannine network is already connected to the Joubb Jannine WWTP. LWP launched infrastructure works in July 2019 and works are ongoing. Completion is planned for Y5-Q2. 3. Kherbet Qanafar’s Network Installation (BWE/LRA): This project is part of LWP’s contribution to protect and conserve the Litani under the Charter for the Protection of the Litani River. LWP will extend the WW network of Kherbet Qanafar in two areas, near the Spring of Khreizat and in the upper part of the village. The proposed 2,500m extension to the collection network will protect the two water sources of the village from domestic wastewater contamination. The Kherbet Qanafar wastewater network will be channeled to the existing Joubb Jannine WWTP. LWP started infrastructure rehabilitation works in July 2019. Completion is planned for Y5-Q2.
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4. Jbaa’s Wastewater Treatment Plan Rehabilitation (BMLWE): This project is part of LWP’s WWT interventions, as explained in the previously submitted “Assessment of Small Wastewater Treatment Plants in Lebanon – Summary” report. LWP started infrastructure rehabilitation works in July 2019. Completion is planned for Y5-Q2. 5. El Moukhtara/Boutme’s Wastewater Treatment Plant Rehabilitation (BMLWE): This project is part of LWP’s WWT interventions, as explained in the “Assessment of Small Wastewater Treatment Plants in Lebanon – Summary” report. LWP started infrastructure rehabilitation works in July 2019. Completion is planned for Y5-Q2. 6. Mrousti Wastewater Treatment Plant Rehabilitation (BMLWE): This project is part of LWP’s WWT interventions, as explained in the “Assessment of Small Wastewater Treatment Plants in Lebanon – Summary” report. LWP started infrastructure rehabilitation works in July 2019. Completion is planned for Y5-Q2. 7. Bteddine El Laqch’s Wastewater Treatment Plant Rehabilitation (SLWE): This project is part of the Jezzine demonstration area works, completed in Year 4, quarter 3. However, SLWE has requested additional works that are planned for completion in Y5-Q2. 8. Sniye’s Wastewater Treatment Plant Rehabilitation (SLWE): This project is part of the Jezzine demonstration area works. By end of Y4, the project was put on hold because of difficult site access. LWP was awaiting the consultant’s proposal to remedy the situation. Completion is planned for Y5- Q2. 9. Haitoura’s Wastewater Treatment Plant Rehabilitation (SLWE): This project is part of the Jezzine demonstration area works. By end of September 2019, rehabilitation works were in progress at this WWTP. Completion is planned for Y5-Q2. LWP will continue moving forward with implementing construction works for all selected sanitation projects. Once completed these projects will be handed over to the relevant RWE with improved wastewater treatment and reduced pollution entering surface waters or irrigation networks in targeted communities and municipalities. TASK A.10. IMPROVE WATER RESOURCES CONSERVATION/PROTECTION The first water conservation initiative to yield tangible results is the LWP Chabrouh Dam project. In Year 2, LWP supported BMLWE with the financing, technical design, and roll-out of drip irrigation systems in farmland located in the village of Faraiya and the Chabrouh dam area. This project was implemented as a model for effective cooperation between LWP and BMLWE to reduce amounts of water wasted through furlough irrigation and increase water availability for BMLWE. By the end of Year 3, LWP completed installation of drip irrigation systems for the first batch of lands and farmers, and trained farmers on appropriate maintenance for the newly installed systems to protect them during the cold season. In Year 4, LWP worked with BMLWE to complete the main lines infrastructure for the Faraiya village and install filters for the second batch of irrigated lands and farmers, bringing the total of farmers supported to 67 and the area covered to 192,932 square meters. Before the completion of the Chabrouh project, the estimated amount of water used for irrigation in the Chabrouh agricultural area was around 1.5 million cubic meter (MCM) per year. With the use of new irrigation techniques and the installation of a new pressurized system, LWP was able to save almost 0.3 MCM (297,625 CM) that were originally wasted through traditional irrigation. By the end of Year 4, LWP received requests from an additional number of farmers for support to switch to drip irrigation and began processing them. LWP is continuing its irrigation assistance to the first 67 farmers as well as providing technical assistance to the new farmers throughout the new installation process and beyond. LWP’s other water conservation and protection initiatives yielding tangible results can be found in this report under Result B with CCIAZ’s initiative and Result C with ALI’s initiative. For detailed information related to all activities under the tasks of Result A, please refer to the table below.
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RESULT A: TABLE OF ACTIVITIES AND DELIVERABLES
RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y5 Status of Activity Challenges Mitigating Task & Activities Completion Y4 No. Measures Q1 Q2 Q3 Q4
A.1. STRENGTHEN RWE AND LRA PLANNING AND INTERNAL OPERATIONS MANAGEMENT
A.1.1. Strengthen Business Master Planning 1 A.1.1 Each RWE will have updated their Completed in Y3-Q1. business plan 2 A.1.1 LRA will have prepared its first Cancelled and replaced business plan. with Deliverable 129 NOT USED 3 A.1.1 All RWEs will have a water X The water demand Complete demand management plan in the management model for installation of demonstration areas Haouch El Oumara meters in selected completed. In Jezzine zone of Metn and Koura, LWP demonstration is collecting baseline areas. data to start its water Complete the demand management water demand model and calculations. model for Jezzine, Metn, and Koura. Water Demand Management Plan for all four demonstration areas in Y5.
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RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y5 Status of Activity Challenges Mitigating Task & Activities Completion Y4 No. Measures Q1 Q2 Q3 Q4 4 A.1.1 LRA will have completed water Completed with “The Sustainability of Training quantity monitoring plan for all Assessment of River geodatabase. conducted to rivers in Lebanon including the Gauging Stations in ensure use and Upper Litani River Basin Lebanon” report in Y2- sustainability. Q4. GIS “on-the-job” training also completed in Y3-Q1.
5 A.1.1 BWE will have completed irrigation X Submitted to USAID master plan. for approval in Y4-Q4. 6 A.1.1 Review water and wastewater Completed in Y3-Q4. Report provided master plans for consistency with to RWEs. business plans 7.a A.1.1 Annual business plans performance Completed in Y3-Q2. monitored and validated for each RWE in Year 2 127 A.1.1 Prepare Risk Management Plan for X Completed in Y4-Q3. NLWE and SLWE. 128 A.1.1 Prepare Risk management Plan for X Completed at BWE in BWE, BMLWE, or LRA Y4-Q2 and at LRA in Y4-Q4. 7.d A.1.1 Annual business plans updated for X each RWE in Y5 A.1.2. Fully Implement Enterprise Resource Planning (ERP) and Costing and Operational Analyses 8.a A.1.2 Initiate implementation of ERP Completed in Y3-Q1. with NLWE
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RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y5 Status of Activity Challenges Mitigating Task & Activities Completion Y4 No. Measures Q1 Q2 Q3 Q4 8.b A.1.2 Complete installation of the ERP X Completed in Y4-Q3. suite in the NLWE 9 A.1.2 Complete installation of ERP suite Completed in Y3-Q3. and costing and operational analysis in the BMLWE, SLWE, and BWE 10 A.1.2 Train 50 RWE and LRA staff in Completed in Y2. Additional ERP use. trainings will be provided to BWE and NLWE in Y5. 11 A.1.2 Continue refinements in the use of Completed in Y3-Q4. ERP tools and systems 129 A.1.2 Provide assessment of LRA IT X Completed in Y4-Q3. infrastructure and operation standards 12 A.1.2 Deliver a governance framework X Submitted to USAID for the NLWE and SLWE to for approval in Y4-Q4. improve their operation and create better control environment A.1.3. Strengthen Assets Valuation and Management 13 A.1.3 Develop standardized Assets Completed in Y2. Management Manual
14.a A.1.3 Conduct assets valuation for the Completed in Y3-Q3. SLWE and NLWE and train staff on maintaining and updating assets in the ERP
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RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y5 Status of Activity Challenges Mitigating Task & Activities Completion Y4 No. Measures Q1 Q2 Q3 Q4 14.b A.1.3. Integrate assets valuation into ERP Completed in Y3-Q4. in the SLWE and NLWE
15 A.1.3 Integrate assets valuation into ERP Completed in Y3-Q4. in the BMLWE and BWE 16.a A.1.3 All RWEs will conduct annual Completed in Y3-Q4. updates of assets valuation 16.b A.1.3 All RWEs will conduct annual X Submitted to USAID updates of assets valuation for approval in Y4-Q4. 16.c A.1.3 All RWEs will conduct annual X updates of assets valuation 17 A.1.3 Train RWE staff in updating assets Completed in Y2. valuations A.1.4. Improve RWE Internal Performance and Financial Audit 18.a A.1.4 Update financial and performance Completed in Y2. audit manuals for NLWE and SLWE 18.b A.1.4 Update financial and performance X Completed internally audit manuals for BMLWE and for BMLWE. Planned BWE for BWE in Y5. 19 A.1.4 Provide training to NLWE and Completed in Y2. SLWE and board members in understanding and using audit reports to improve organizational performance
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RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y5 Status of Activity Challenges Mitigating Task & Activities Completion Y4 No. Measures Q1 Q2 Q3 Q4 20 A.1.4 Begin to develop a financial and X performance audit manual for the LRA 21.a A.1.4 Financial and performance audits Completed in Y3-Q4. will be completed for the utilities that have the staff in place 21.b A.1.4 Financial and performance audits X Submitted to USAID will be completed for the utilities for approval in Y4-Q4. that have the staff in place 21.c A.1.4 Financial and performance audits X will be completed for the utilities that have the staff in place 125 Revise the SLWE organizational Completed in Y3-Q2. structure to reflect current needs A.1.5. Strengthen RWE and LRA Use of GIS for Assets Management and Operations
22 A.1.5 GIS systems for three of four Completed in Year RWEs will be reviewed One (Y1).
23 A.1.5 Plans will be developed to Completed in Y1. strengthen GIS capacity and systems for three of the four RWEs 24 A.1.5 Improved use of GIS (on-the-job Completed in Y3-Q2. training) to maintain information on piped networks and equipment, and customers
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RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y5 Status of Activity Challenges Mitigating Task & Activities Completion Y4 No. Measures Q1 Q2 Q3 Q4 25 A.1.5 Mapping demonstration areas of X the intervention following the area assessments A.2. IMPROVE BILLING AND COLLECTION
26 A.2.1 Initiate updated customer registers Completed in Y2. Actual update of in three of the four RWEs customer demonstration areas registers will be finalized once meter installations are completed. Completion is planned for Y5. 27 A.2.2 Develop communication strategy Completed in Y2. Implement to improve customer awareness communication and increase collections in campaigns in demonstration areas RWEs, according to strategy. 28 A.2.3 Initiate at least one partnership Completed in Y1. with a bank or financial institution to improve collection efficiency 29 A.2.4 NOT USED
30 A.2.5 Complete customer register X updates in the three demonstration areas
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RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y5 Status of Activity Challenges Mitigating Task & Activities Completion Y4 No. Measures Q1 Q2 Q3 Q4 126 A.2 Procure and train BWE, NLWE, Completed in Y3-Q3. and SLWE staff on the use of handheld bill collection devices A.3. REDUCE NON-REVENUE WATER LOSSES 31 A.3.1 Launch two projects to install Completed in Y2. Construction on production and/or district meters going. for the RWEs 32 A.3.2 Complete production and district X On-going. Complete metering for the RWE Source/district meters construction in demonstration areas and chlorinators Jezzine, Metn, installed at BWE’s and Koura Haouch El Oumara. demonstration On-going for other areas. demonstration areas. 33 A.3.3 Train at least 60 RWE staff in X Training dates meter reading and maintenance will be set as construction progresses in demonstration areas. A.4. WATER QUALITY ASSURANCE PLANS (WQAPs) IN PLACE AND ENFORCED FOR WATER UTILITIES IN THE SELECTED AREAS OF INTERVENTION 34 A.4.1-1 Support development of draft X Submitted to USAID Availability of data WQAPs for four RWEs for approval in Y4-Q4. and resources to WQAPs for all RWEs carry-out the drafted and provided to works. relevant RWEs.
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RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y5 Status of Activity Challenges Mitigating Task & Activities Completion Y4 No. Measures Q1 Q2 Q3 Q4 35 A.4.1-2 Train RWE staff in preparation of X Submitted to USAID WQAPs and water safety analysis for approval in Y4-Q4.
36 A.4.1 NOT USED
37 A.4.1-3 Support two partnerships between X Draft partnership Delay by BWE in Draft provided to RWEs and municipal governments agreement completed approving draft BWE. LWP will in water quality/safety testing and in Y4-Q1 and discussed follow-up to have analysis with RWEs and a final version municipalities in Y4- agreed to and Q2. signed by both parties. 38 A.4.1-4 NOT USED
39 A.4.1-5 Assist one RWE to design and X AUB and BMLWE SLWE is installing SLWE and AUB implement a service contract to contract signed but not sampling points. to sign contract carry out water quality and safety yet provided to LWP. once all sampling analysis SLWE and AUB points are contract under installed. preparation. 40 A.4.1-6 Assist the RWEs in preparing X On-going. Follow-up with public messages/information on RWEs to plan water quality in their networks future communication activities. 41 A.4.1-1c Four RWEs will have WQAPs in X Submitted to USAID Data availability. place for approval in Y4-Q4.
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RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y5 Status of Activity Challenges Mitigating Task & Activities Completion Y4 No. Measures Q1 Q2 Q3 Q4
42 A.4.1.7 Six partnerships between RWEs X This deliverable is Agreeing on a final and municipal governments to linked to Deliverable version. conduct joint water quality and 37. safety analysis A.4.2. Strengthen the Capacity of RWEs and LRA in Water Security Analysis and Planning 43 A.4.2.1 Develop terms of reference (TORs) Completed in Y1. for carrying out water security analyses 44 A.4.2.2 Enlist local universities to support Completed in Y1. water security analyses 45 A.4.2.3-a Launch at least one water security Completed in Y2. analysis 46 A.4.2.3-b Complete water security analyses X Submitted to USAID Availability of data. LWP assistance for all five water utilities for approval in Y4-Q4. with data collection and access to information. 47 A.4.2.4 Produce communications message X On-going. Planned for and short videos on the water completion in security analyses Y5-Q1. A.5. TRAINING AND CAPACITY BUILDING TO IMPROVE HOURS OF SERVICE
48 A.5.1 Water operator's certification Completed in Y2. program is designed in partnership with ACWUA and RWEs
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RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y5 Status of Activity Challenges Mitigating Task & Activities Completion Y4 No. Measures Q1 Q2 Q3 Q4 49 A.5.2 Complete ERP and technical Completed in Y2. training needs assessment for RWEs and the LRA 50 A.5.3 Water operator's certification X Stopped. MoEW is Removed from program is fully operational implementing deliverables as NOT USED similar program. part of contract Risk of duplication modification. of effort. 51 A.5.4 Develop training materials and X Submitted to USAID Several more train RWE staff in pump O&M for approval in Y4-Q4. sessions will be conducted in the next quarters. 52 A.5.5 NOT USED
53 A.5.6 Provide capacity building training X Completed in Y3. Certified training based on the training needs planned to assessments for up to 100 RWE continue in Y4 staff. and beyond.
A.6. IMPROVE COMMUNAL WATER SERVICE DELIVERY 54 A.6.1 Complete needs assessments with Completed in Y2. selected International Non- Governmental Organizations, RWEs, and municipalities 55 A.6.2-a Project designs are in process for at Completed in Y2. least two projects
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RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y5 Status of Activity Challenges Mitigating Task & Activities Completion Y4 No. Measures Q1 Q2 Q3 Q4 56 A.6.2-b Complete at least six projects that X Completion of Barr Elias project improves communal water service construction for two modified to align delivery in affected projects of Bekaa. Barr with UNICEF municipalities/communities Elias project building a reservoir construction is in Barr Elias. finished, awaiting El Aayoun project connection to power replaced with grid. Bazaoun project for Construction for NLWE. NLWE PODAs started in Y4-Q3.
A.7. IMPROVE AND EXPAND WATER SERVICES FOR LEBANESE CITIZENS 57 A.7.1 Expression of Interest issued and Completed in Y1. contracts established with engineering firms to provide engineering studies, designs, and construction quality control/assurance 58 A.7.2 Demonstration areas in four RWEs Completed in Y2. defined and assessments completed to identify the work needed. 59 A.7.3 Infrastructure upgrade projects Completed in Y2. outside the demonstration areas identified 61 A.7.5 Budgets developed for the Completed in Y4-Q1. demonstration areas in each RWE to finalize the work that will be
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RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y5 Status of Activity Challenges Mitigating Task & Activities Completion Y4 No. Measures Q1 Q2 Q3 Q4 performed by LWP based on the project budget 62 A.7.6-a Projects designed and contracts X Completed in Y4-Q2. Koura awarded for construction in All construction construction demonstration areas subcontracts awarded. works started. 63 A.7.6-b Infrastructure projects completed X in demonstration areas
A.8. IMPROVE THE EFFICIENCY OF IRRIGATION SYSTEMS IN SELECTED AREAS 64 A.8.1 Complete Rapid Assessment Completed in Y1. 65.a A.8.2 Identify areas and define baselines Completed in Y1.
65.b A.8.2 Implement selected improvements X Subcontract for for LRA facilities rehabilitation of LRA wetland has been awarded. 66 A.8.3 Negotiate partnerships with Completed in Y2. irrigation equipment suppliers 67 A.8 NOT USED
68 A.8 NOT USED A.9. SUPPORT THE DEVELOPMENT OF CONTEXT-APPROPRIATE MODELS FOR SANITATION SERVICE AND SEWAGE MANAGEMENT 70 A.9.1 Develop and publish case studies Completed in Y3-Q1. The Assessment of Small Wastewater Treatment Plants in
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RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y5 Status of Activity Challenges Mitigating Task & Activities Completion Y4 No. Measures Q1 Q2 Q3 Q4 Lebanon: Case Study” Report approved by USAID.
71 A.9.2 Identify at least two potential sites Completed in Y3-Q1. for low-cost sewage/septage collection/treatment in each region 72 A.9.3 Hold initial consultations with Completed in Y3-Q1. MoEW, RWEs, and local communities on site selection and design 73 A.9.4-a Project designs completed and X Completed in Y4-Q3. Few delays faced Award approved, and construction and Construction because of public construction subcontracts issued. Quality Control consent on WW contract of CW. subcontract awarded networks. and final design completed for rehabilitation projects. Works in Bekaa and Chouf started. CWs design is being finalized. 60 A.9 Feasibility study completed for the X Submitted to USAID Completion is design and construction of a for approval in Y4-Q4. planned for Y5- wetlands area for wastewater/river Q1. water treatment 74 A.9 NOT USED
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RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y5 Status of Activity Challenges Mitigating Task & Activities Completion Y4 No. Measures Q1 Q2 Q3 Q4 75 A.9 NOT USED
76 A.9.4-d At least six sustainable sanitation X models completed A.10. IMPROVE WATER RESOURCES CONSERVATION/PROTECTION IN THE LITANI BASIN
77 A.10.1 Update baseline information on Completed in Y3-Q3. water quality in the Upper Litani Basin 78 A.10.2-a Organize at least four multi- Completed in Y2. stakeholder discussions about water threats and risks to water resources 79 A.10.3-a Initial plan will be underway for Completed in Y3-Q2. LWP will actions to improve water resources continue working protection and conservation with municipal unions to support implementation of selected action plans. 80 A.10 NOT USED 81 A.10 NOT USED 82 A.10.3-c At least two water resources X The first project, the Identifying good Continue testing conservation and protection Chabrouh dam whey treatment to meet ELVs initiatives will be yielding tangible irrigation project has solutions to meet and issue rebates and measureable results already been completed ELVs. for approved and LWP is still industries. providing support to
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RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y5 Status of Activity Challenges Mitigating Task & Activities Completion Y4 No. Measures Q1 Q2 Q3 Q4 farmers of the area. LWP is processing applications for new farmers. The second initiative is the water conservation project with industries in the Bekaa completed under WELI. The third initiative is the whey treatment of the dairy industries, which is still ongoing.
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RESULT B: IMPROVE CIVIC ENGAGEMENT IN WATER MANAGEMENT AND ADVANCE CITIZEN PERCEPTION OF THE WATER UTILITIES ROLE IN PROVIDING A NECESSARY AND VALUABLE SERVICE
TASK B 1. IMPROVE CUSTOMER SATISFACTION WITH SERVICES PROVIDED BY PUBLIC WATER UTILITIES In Year 4, LWP efforts to improve customer satisfaction for services provided by the RWEs included the development of a series of videos for the establishments. These videos will run in the RWEs customer service centers to promote their work to customers, improve their perception by customers, and enhance awareness of water conservation. They will also be used in schools, donor meetings, conferences, and on social media. The effort yielded the following short videos:
A 3D animation video that charts the course of two water droplets in an educational and entertaining story-telling format. A short video on the RWE’s infrastructure upgrades and projects. A short video on the RWE’s customer service capacity. A short awareness video on day-to-day water conservation. LWP has disseminated the 3D video through its own efforts and through various non-governmental organization (NGO) partners who have been working with schools in the Bekaa, North Lebanon, and Metn. The 3D video, along with the teachers’ guide that LWP developed, proved to be an excellent awareness tool for school children – and their parents. The video has garnered the admiration of LWP’s communication partners at RWEs, who are eager to disseminate it via various channels. LWP is developing other promotional videos for the RWEs, planned for launch in Year 5. LWP also began the production of a WSA video that will show the main challenges in water security across all regions of Lebanon. Once completed, these videos will be disseminated via various channels to increase awareness on water challenges. The videos have been completed internally and are awaiting dissemination in Y5-Q1.
LWP’s water meter booklet LWP continued assisting the communication staff at BMLWE, BWE, NLWE, and SLWE through enhanced collaboration and the development of an informational pamphlet/booklet on water meters. This pamphlet provides easy-to-read information on how water meters function and why they should be installed. This pamphlet was and is still being distributed in the demonstration areas to provide accurate information to customers of the RWEs as construction works and meters installation move forward.
As part of its communication support, LWP began working on the communication campaigns to be conducted in the Jezzine, Metn, and Koura demonstration areas,
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in coordination with the RWEs. In the summer of 2019, BMLWE, NLWE, and SLWE approved their respective campaigns and LWP moved forward with implementation of the first campaign. It must be noted that the campaigns are two-phase campaigns, with the first phase rolled-out in August 2019, while the second phase focusing on water conservation efforts is planned for roll-out in the summer of 2020, at the closing of LWP’s infrastructure works in the demonstration areas. These campaigns focus on raising awareness on water meters and water conservation, and engaging citizens at large to become responsible citizens and partners. By the end of Y4-Q4, the total followers on LWP’s Facebook page reached more than 3,817 followers, a 4.5 percent increase over the last quarter. The monthly average reach of posts is 31,947; this number includes the number of unique users who had any of LWP’s posts enter their newsfeed, including statuses, photos, links, and videos. As part of the Jezzine Demonstration Area construction works, LWP is renovating SLWE’s customer service center in Jezzine. Construction/rehabilitation works of the customer service center began in Year 4, Quarter 3 and are almost finished. Completion of renovation works are planned for Y5-Q1. TASK B.2. REDUCE NONPRODUCTIVE (WASTEFUL) USES OF WATER IN BOTH RURAL AND URBAN SETTINGS IN THE SELECTED AREAS OF INTERVENTION
In Year 4, LWP mainly followed-up with farmers and industries who benefitted from the LWP incentive rebate program for efficient irrigation practices and for water conservation to ensure that installed irrigation equipment and industrial water recycling equipment is still being used. Through the incentive- rebate grants program, LWP raised awareness about the importance of conserving water in agriculture and industries and introduced new water-saving technology in both irrigation and stone cutting industries. By end of Year 4, 21 farmers had purchased, installed, and were using water-saving irrigation technologies, while nine industries had installed water recycling and conservation equipment. TASK B.3. INCREASE CIVIL SOCIETY ENGAGEMENT IN IMPROVING WATER USE BEHAVIOR FOR ENVIRONMENT AND WATER RESOURCES PROTECTION LWP grants continued engaging not only farmers as stated under Task B.2, but also NGOs and civil society organizations (CSOs). The status of the Y4 grants is as follows:
LebRelief Council (LRC): LRC resumed mobilizing municipalities of the Koura demonstration area as infrastructure works began, in coordination with the neighborhood committees they had created. LRC started again their awareness activities in Y4-Q4, including workshops with NLWE, relevant municipalities, and neighborhood committees. LRC also conducted a second round of door- to-door visits to accompany LWP infrastructure activities and held another water festival. LRC’s plan is to expand their program well into Y5 to keep accompanying LWP’s activities.
CCIAZ: CCIAZ continued moving forward with its “Improving water availability, quality, and uses in agriculture and industry in the Bekaa” project. CCIAZ’s program operates under two main components as explained below: • Water Saving Technologies and Renewable Energy Component: CCIAZ focused on increasing greenhouse yields of fruits and vegetables, while reducing water use and using renewable energy. In Y3, CCIAZ identified the plots based on well-designed selection criteria and equipped the plots with water pumps operated by solar panel systems. It also installed drip irrigation systems along with tensiometers to measure soil moisture and regulate irrigation schedules accordingly. Right after installation, CCIAZ began collecting irrigation data on its newly installed system. By the beginning of October 2018, CCIAZ organized a Farmers’ Field day to showcase results obtained from Mr. Hamiye’s greenhouse plot: o Mr. Hamiye uses a third of the water used before installation of the system, and had water to cultivate new plots. o Mr. Hamiye saved over seven million Lebanese pounds annually on fuel costs by replacing fuel with solar panels.
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o Mr. Hamiye’s yield was higher in quantity and quality, with plants yielding at least 15 days to a month longer than neighboring farmers’ cucumber and tomato crops. o With decreased fuel costs and improved yield, Mr. Hamiye expected a return on investment in two years. By the end of the field day, many farmers were interested in learning more about Mr. Hamiye’s improved business model and were convinced of the potential savings by switching to a similar system. CCIAZ organized another Farmers’ Field Day in mid-October attended by more than 25 farmers from the area. Compared to the previous pilot plots, this plot attempted open field agriculture and included a photovoltaic solar system and installation of tensiometers. During the day, farmers in the region of Ferzol, with a majority growing grapes, learned about the savings in water and fuel cost as well as the efficiency of the tensiometers in guiding the irrigation frequency for table grape farms.
- Dairy Industry Component: LWP and CCIAZ followed-up throughout Y4 with four dairy industries, out of the original twelve industries selected, who had committed to treating whey discharges and were working on installation of the necessary equipment. The main challenge these small dairy producers faced is the lack of available expertise in cost effective small-scale- treatment process of whey. Although CCIAZ partnered with whey treatment experts, a couple of these dairy industries had difficulties meeting the strict standard of Lebanese Environmental Limit Values (ELVs) for discharge by the end of Y4, despite repetitive try-outs. To allow the industries additional time to fine-tune treatment and fully comply with ELVs, LWP extended CCIAZ’s grant agreement. LWP continued accompanying these small dairy industries during the summer of 2019. Completion of this component is planned for end of Y5-Q1. Once successfully completed, this initiative will help decrease the level of whey pollution in the Litani River Basin. It should also be noted that to further assist the dairy industries and help them stay in business, CCIAZ and LWP met, in Y4-Q2, with the Bekaa Chief Investigative Magistrate who was leading a campaign against polluters of the Litani River Basin. LWP and CCIAZ described and discussed the LWP led initiative of treating the whey of the Bekaa dairy industries. The Magistrate appreciated the work being done and expressed his gratitude towards this significant USAID initiative, especially considering that the treatment will decrease pollution in the Litani River Basin. By the end of the meeting, the magistrate confirmed to LWP and CCIAZ his willingness to be more lenient towards dairy industries committed to complete their whey treatment installations as well as being fair with the small industries as they are a major economic player in the Bekaa.
Whey treatment at a Bekaa dairy industry
Photos by LWP
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World Vision: The World Vision project was implemented in Haouch-El- Oumara in Zahleh, and in the vulnerable communities of Barr Elias and Qab Elias. This project, “Encouraging Water Conservation and Community Liaison through Awareness Raising in Bekaa”, consists of the following components: • Household visits: World Vision reached over 5,079 individuals by January 2019, through household visits organized in partnership with the “Mothers Action Groups (MAGS)”, a mothers’ grassroots local group of the Zahleh area. The purpose of these visits was to explain to citizens the importance of BWE as the main water authority and their rights and obligations as responsible citizens, and to improve their relationship with BWE. • Awareness sessions in schools: World Vision distributed its awareness material throughout Q1 and Q2 of Y4, which included the animated video created by LWP, a card game, a coloring book, a storybook, a theater play, and a notebook. By end of January 2019, World Vision had conducted awareness sessions in six schools of the Bekaa reaching 552 students, and conducted social activities through community mobilization reaching 778 children. • Social activities with community children: World Vision held communal activities around water conservation for children aged 15 and under in coordination with 6 schools in the Bekaa area, at the beginning of the school year in October 2018. • Developing a mobile application for the benefit of the BWE: World Vision also developed a mobile application that residents of Bekaa can use to reach BWE with suggestions, reports, and complaints. BWE, in cooperation with UNICEF, has expanded the scope of the application and will be launching it once add-ons are completed.
Fun screams with the water card game LWP also exerted substantial outreach effort to expand awareness on water use and water conservation in schools of the Bekaa area in the winter of 2019. Various LWP teams combined their efforts and delivered training based on the educational materials developed under the World Vision grant and the LWP animation video in underprivileged schools. The teams showed students an animated video that demonstrated the multi-step and costly process involved in pumping, treating, and distributing water to households. Students stayed mesmerized before the screens and had dozens of questions and comments for activity leaders once the video stopped playing. The fun did not stop there. Children between the ages of 7 and 15 had the opportunity to color a booklet that told the story of a family who discovered the importance of conserving water. They also participated in lively card games that highlighted good behavioral practices when it comes to water consumption. By the end of February 2019, the LWP teams had visited 21 schools and reached Photo by LWP over 2,000 students in the span of three months.
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USJ Chaire de L’Education a L’ Eco-citoyennete et au Developpement Durable (CEEDD): LWP awarded this grant to CEEDD for implementing CEEDD’s project “Sustainable Education and Awareness for Water Management in Metn-SEAWMM”. Under this project, CEEDD plans to:
- Raise awareness among youth and adults (students and their teachers) about sustainable water use and management, and awaken their eco-citizen spirit through awareness sessions, trainings and conceptual change approaches, to reduce water consumption within schools and households in the Metn district.
- Bring Metn citizens closer to BMLWE and strengthen communication between citizens and water operators to guarantee that all water complaints would be addressed and resolved according to regulations, via town hall meetings. CEEDD completed training of teachers on water conservation and management in 15 schools in the Metn Demonstration Area in Year 4. The training addressed sustainable development with a focus on water and tools for behavioral change. Once trained, the teachers developed water conservation projects and worked on them with their students using a practical learning approach. While implementing the projects, the teachers were coached by professionals in education and environment from CEEDD.
As a follow-on to the sessions, over 30 student CEEDD trained student engaged in a classroom project projects were presented in student congresses in Quarter 3 of Year 4. CEEDD also launched parents’ awareness sessions in the same schools and completed 8 out of 15 by the end of Quarter 3 of Year 4. These sessions will start again with the new school year. Based on these sessions, a few schools asked LWP to show them how BMLWE distributes water in the areas it covers. The LWP team was eager to assist. On June 7, 2019, about 40 middle school students from two Metn schools learned first-hand about the multi-step process involved in producing clean water for distribution, during an LWP-led tour of the Dbaye Pumping Station. The tour later served as a basis for a classroom project that answered the following question: “Why is it that although Lebanon is rich in water, we still have water service cut-offs.” The tour helped reinforce the project’s goal of developing engaged and Photo by LWP responsible citizens in its target areas. In addition to the site visits, five schools invited the LWP engineers to sit with students and technically explain topics such as WW treatment, irrigation, water distribution, and others. In parallel, the USJ/CEEDD also held 15 town hall meetings with Metn municipalities, between May and June 2019. These meetings have raised awareness on USAID’s support to water management, the introduction of water meters in Metn, and BMLWE’s efforts to improve its service. The purpose of these meetings is to acquaint residents with the USAID-funded Lebanon Water Project and the infrastructure works it is conducting with BMLWE for the benefit of these communities. This includes installing household and district meters, and rehabilitating reservoirs. LWP believes that when communities communicate with the RWE that provides them with water, the RWE’s image in the public eye improves, and citizens become partners in water management, instead of merely consumers. These sessions have proven to be strong civic engagement activities and have brought together BMLWE and the Metn communities. Feedback from community members, mayors, and the DG was very positive.
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Bikfaiya Mayor Nicole Gemayel thanked LWP for bringing the community and BMLWE together. She also thanked the director general for giving his time to respond to concerns, adding: “We should act responsibly with respect to the outcomes of this project.”
“In my 55 years as a paying subscriber, I have never had the opportunity to meet with representatives of the water establishment and relay to them my concerns and questions, and we are listening to their answers, and they are convincing.” Female resident of Bikfaiya.
The Jezzine Foundation for Culture and Heritage: The Jezzine Foundation is LWP’s last active grantee and its project focuses on “Water Awareness Through Education and Responsibilization- WATER”. The Foundation plans to: - Raise awareness among the local communities and national authorities about sustainable use and management of natural water resources and awaken their eco-citizen spirit to reduce water consumption within schools and households in the Jezzine region.
- Establish a sustainable network and strengthen the communication between the local community stakeholders involved in the management of water problems and resources. The Foundation is raising awareness and strengthening communication about sustainable use and management of natural water resources, and encouraging reduced water consumption within schools and households. In Year 4, Quarter 3 the Foundation launched its activities as people started coming back to the Jezzine area for the summer. Eight town-hall meetings were held in coordination with 15 Jezzine municipalities and with the CEEDD’s assistance. The Foundation also delivered, with CEEDD, teachers’ training in schools in the Jezzine demonstration area. It also organized sessions for local clubs, NGOs, and representatives of the hospitality industry. These activities accompany infrastructure works as they progress in the Jezzine demonstration area, and will continue during Year 5. Going beyond its grants program, and extending assistance to SLWE, LWP’s civic engagement team, CEEDD, and the Jezzine Foundation worked together for weeks to bring visibility to LWP’s work and SLWE at the Jezzine Festival. This weeklong Jezzine August Festival, which marks the Feast of the Virgin Mary, is one of the most important festivals in the area. This year, more than 15,000 people attended the festival on the days in which LWP participated. Owing to the cooperation efforts of all parties engaged, the USAID- SLWE kiosk at the festival was a complete hit. Kids dragged their parents to meet LWP’s friendly mascot “3ammo 3edded” (Uncle Meter) and play fun, water-saving games. Over two days, August 14 and 15, the USAID-SLWE kiosk attracted hundreds of kids and their parents, who had the opportunity to learn about the LWP project and water-saving practices. More than 2,000 informative flyers about USAID-LWP’s works in Jezzine were distributed, and a similar number of conversations were had about water meters. A number of Jezzine residents asked for extra flyers to share with family members. In addition to the fun and games, SLWE dispatched a representative from their team to help raise awareness for four days straight.
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Fun at the Jezzine festival
Photos by LWP
In addition to the grants portfolio, LWP continued with its student research project with two universities (Université St. Joseph and Notre Dame University) in Y4. Twelve students, divided into eight groups with eight research papers, are engaging in research focused on water challenges to capture the social, economic, and cultural aspects, and impacts of water. Six teams were from Notre Dame University (NDU) and two teams from Université Saint Joseph (USJ) with research projects that focus on water. It is worthy to note that two students have been conducting research on the most effective way to raise awareness in Zahleh, using materials of various donors and of BWE. Preliminary findings indicate that adults of the area are remembering the tips booklet provided by USAID and LWP to school students between November 2018 and February 2019.
Photo by LWP
The student research program was launched in June 2018 (Year 3) and will end in Y5-Q1, when the students have submitted their theses. With this initiative, LWP will have engaged all segments of society after conducting farmers’ field days and securing cooperation with the private sector, the commitments of municipalities, and collaboration with media organizations, while spreading awareness among school children and at the household level. Given the success achieved through the partnership with CSOs, particularly in community engagement, LWO is recommending to extend the scope of CSO activities to cover engagement that will be done in
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the summer of 2020. This will allow LWP to keep the momentum of its activities for increased impact as well as keep in close contact with communities as infrastructure works continue forward. For detailed information related to all activities under the tasks of Result B, please refer to the table below.
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RESULT B: TABLE OF ACTIVITIES AND DELIVERABLES
RESULT B: IMPROVE CIVIC ENGAGEMENT IN WATER MANAGEMENT & ADVANCE CITIZENS PERCEPTIONS OF RWES AND LRA ROLE IN PROVIDING A NECESSARY & VALUABLE SERVICE Next Steps or Expected Del. Y5 Status of Activity Challenges Mitigating Task & Activities Completion Y4 No. Measures Q1 Q2 Q3 Q4
B.1. IMPROVE CUSTMER SATISFACTION WITH SERVICES PROVIDED 86 B.1.1 Complete baseline customer Completed in Y1. satisfaction surveys for all four RWEs 87 B.1.2 Develop communication strategy Completed in Y3- and key messages for at least two Q1. RWEs 88 B.1.3 Train at least 60 RWE staff in Completed in Y2. communication messages and customer relations 89 B.1.4-a Create/upgrade at least two RWEs Completed in Y3- /MoEW websites Q2.
90 B.1.5-a Establish/strengthen Customer X Carried over from Area. Service Centers in at least two Y2-Q4. Delayed and RWEs carried into Y3. Rehabilitation is nearing completion, which is planned for Y5-Q1.
91 B.1.6 Install ERP customer relations X Completed in Y4- module in NLWE Q3.
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RESULT B: IMPROVE CIVIC ENGAGEMENT IN WATER MANAGEMENT & ADVANCE CITIZENS PERCEPTIONS OF RWES AND LRA ROLE IN PROVIDING A NECESSARY & VALUABLE SERVICE Next Steps or Expected Del. Y5 Status of Activity Challenges Mitigating Task & Activities Completion Y4 No. Measures Q1 Q2 Q3 Q4 92 B.1.5-b Corporate videos developed for at Completed in Y3- least two RWEs Q4. 93 B.1.4-b Three of four RWEs/MoEW will Completed in Y3- have informative websites that Q4. provide up-to-date information on RWE operations and facilitate customers registering complaints.
B.2. REDUCE NON-PRODUCTIVE (WASTEFUL) USES OF WATER IN BOTH RURAL AND URBAN SETTINGS IN SELECTED AREAS OF INTERVENTION 94 B.2.1 Design and launch incentive rebate Completed in Y2. program for farmers 95 B.2.2 Identify at least one agro-industry Completed in Y3- willing to reduce water use Q1. 69 Support at least five farmer field X Completed in Y4- days Q1. 96 B.2.3 Secure commitments of at least 20 Completed in Y3- . farmers to switch to more efficient Q1. irrigation technologies 97 B.2.4 Develop and give at least five Completed in Y3- presentations to chambers of Q4. commerce and industry associations on ISO 14045/46 98 B.2.5 Identified farmers and industries X Visits to farmers and Once completed, undertake “agreed to” industries are submit report of site commitments ongoing to ensure visits
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RESULT B: IMPROVE CIVIC ENGAGEMENT IN WATER MANAGEMENT & ADVANCE CITIZENS PERCEPTIONS OF RWES AND LRA ROLE IN PROVIDING A NECESSARY & VALUABLE SERVICE Next Steps or Expected Del. Y5 Status of Activity Challenges Mitigating Task & Activities Completion Y4 No. Measures Q1 Q2 Q3 Q4 commitments and sustainability. B.3. INCREASE CIVIL SOCIETY ENGAGEMENT IN IMPROVING WATER USE BEHAVIOR FOR ENVIRONMENT AND WATER RESOURCES PROTECTION 99 B.3-1 Forge partnerships with municipal Completed in Y2. governments in the Litani Basin 117.a Launch grant fund Completed in Y2.
117.b Awards 7 grants to improve water Completed inY3-Q4. use behavior and conservation 102 B.3-4 Identify media personalities and Completed in Y3- programs interested in water issues Q3. and plan program highlighting water issues in Lebanon 103 B.3.2-b Establish partnerships with at least Completed in Y3- 20 municipal governments around Q2. water use, management, and protection activities 104 B.3.5 Co-sponsor at least one river clean- Completed in Y3- up day in the Litani Basin Q4. 105 B.3.6-a Develop initial education materials X Completed in Y4- on water resources and Q2. conservation strategies for use in schools 106 B.3.7 Launch support for student Completed in Y3- research on water-related Q3. challenges
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RESULT B: IMPROVE CIVIC ENGAGEMENT IN WATER MANAGEMENT & ADVANCE CITIZENS PERCEPTIONS OF RWES AND LRA ROLE IN PROVIDING A NECESSARY & VALUABLE SERVICE Next Steps or Expected Del. Y5 Status of Activity Challenges Mitigating Task & Activities Completion Y4 No. Measures Q1 Q2 Q3 Q4 107.a B.3.6-b At least 20 schools will be using X Completed in Y4- LWP-developed materials on water Q2. 21 schools of resources the Bekaa reached 107.b B.3.6.-b Support research studies by X Student research Completion of university students on water-related started in Y4-Q1. research papers challenges planned for Y5-Q1. 109 B.3.9 At least three media campaigns will Completed in Y3- be aired on water resources and Q4. conservation challenges in Lebanon 110 B.3 Engage at least one civil society Completed. Contract CSOs coordinate group or citizen's organization per to CSOs for Jezzine with infrastructure area of intervention to identify and and Metn awarded in team to accompany implement locally appropriate Y3-Q4. works in solutions for improved water use demonstration areas. behavior for environment and water resources protection
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RESULT C: IMPROVE PRIVATE SECTOR INVOLVEMENT IN WATER MANAGEMENT
TASK C.1. DEVELOP A PILOT PRIVATE SECTOR PARTNERSHIP TO IMPROVE WATER SUPPLY, WASTEWATER, OR IRRIGATION SERVICE DELIVERY After two years of intensive meetings and presentations highlighting the benefits of outsourcing bill payments to the private sector, LWP succeeded in mediating a contract between CU and SLWE. The contract follows a similar one signed earlier between Bekaa Water Establishment and CU in 2017. The contract offers SLWE customers the chance to pay their water bills via one of 600 CashUnited points of sale, scattered all over the country. This partnership spares them commuting to SLWE customer service centers during peak traffic hours or waiting in line to pay their bills, and is expected to improve collection rates, reduce overdue bills, improve cash flow, and facilitate the payment process to customers. Additionally, fraud is expected to be reduced, with enhanced transparency in transactions. As a bonus benefit, SLWE will be able to tap into CU’s communication and marketing capacities to promote bill payments. Actual bill payments at CU’s counters started in June 2019. Because of the success of this LWP initiative, and in Y4-Q4, SLWE initiated contact with a similar service provider to replicate this partnership and expand its services even further. LWP also continued efforts to create public-private partnerships with the RWEs during Year 4 and obtained their approval on specific Public-Private Partnership (PPP) interventions. While LWP understands that the decision to sign a performance-based contract is the unilateral prerogative of the RWEs, LWP still focused its efforts on creating a strategic model performance-based framework for the RWEs. LWP developed three contract models with detailed scopes of work and tender documents for BWE, NLWE, and SLWE and has shared them with the RWEs: BMLWE: with the change of management at BMLWE, LWP is reconsidering the Hrach Hydropower Plant Initiative as a potential PPP benefitting BMLWE. Building on a previous feasibility study, LWP had in Year 1 focused on the Hrach Hydropower Plant, but BMLWE management was not interested. The LWP Team has reviewed a recent feasibility study that highlights main rehabilitation activities needed for the plant to become operational. This feasibility study only examined the Hrach plant as a stand-alone source for renewable energy production that could attract private sector investments, so LWP is considering giving this project a new and enhanced perspective by linking it to the energy needs of the nearby Jeita Pump Station, which feeds the Metn Area. Once BMLWE provides its consent on LWP’s proposed scope, LWP can move forward with project elaboration. LWP will pursue this matter again with BMLWE. One option for moving forward entails issuing an EOI for the private sector under a “Design, Build, Finance, Operate, and Transfer” agreement for this plant. Another option is to initiate a feasibility study for project viability. BWE: The focus of this PPP initiative is a Performance-Based Contract for the Operation and Maintenance of three BWE WWTPs. Under this initiative, BWE may partner with a private sector operator to improve the operation and maintenance of three Bekaa WWTPs located in Zahleh, Joubb Jannine, and Saghbine, including network lift stations. Through a six-year performance-based contract, the private sector operator would manage the daily operations, rehabilitate and maintain the three WWTPs, raise awareness on the impact of proper wastewater treatment and disposal in the Litani River, and transfer its knowledge to BWE’s staff through training and other methods. The preliminary cost estimate for this project is US $28 million. In Quarter 3 of Year 4, LWP presented to the BWE DG the financial and technical business model of the project and agreed to assist BWE with the preparation of the model contract and tender documents. The documents were revised and discussed in detail with the LWP team. Challenges for BWE include lack of funding as well as underperforming O&M contracts for these identified WWTPs. BWE plans to move forward with identifying funding sources to implement its PPP activities. NLWE: The focus of this PPP initiative is a performance-based contract for the reduction of non- revenue water in Tripoli. NLWE may partner with a private sector operator to reduce both technical and commercial water losses in Tripoli. Through a six-year performance-based contract, the private sector operator will manage NLWE’s daily operations, maintain and develop Tripoli’s water infrastructure, hold
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communication campaigns to raise awareness on water citizenship and responsible water use, and transfer its knowledge to NLWE’s staff through training and other methods. The preliminary cost estimate for this project is US $29 million. LWP promoted this initiative to various financial institutions, including the European Bank for Reconstruction and Development (EBRD). By mid-Year 4, EBRD was interested in pursuing the project and met with the Lebanese Council for Development and Reconstruction, the Higher Council for Privatization (HCP) as well as NLWE senior management. Following these meetings, EBRD communicated its official willingness to finance this venture through private equity loans, to which HCP responded with an official acceptance of financing a feasibility study based on EBRD requirements. In the third quarter of Year 4, LWP finalized the revisions NLWE requested in the proposed PPP documents after discussions with the EBRD about financing, and NLWE’s Board of Directors officially approved the Tripoli PPP initiative and supporting documents. The approval decision was then submitted to the MoEW for ratification, and NLWE also requested that the MoEW inform the Higher Council for Privatization (HCP). Once the MoEW ratifies the Tripoli PPP initiative, NLWE can move forward and request that the HCP conduct the feasibility study agreed on based on EBRD requirements for financing. SLWE: This PPP initiative focused on upgrading the current O&M contract to a performance-based contract for the existing Saida facility with no investment in upgrading. While LWP first received the DG’s formal approval for the bid documents LWP developed, both LWP and the DG were surprised to know the CDR was pursing an expansion project for the same WWTP. Financing negotiations with the European Investment Bank were very advanced and an adjacent plot of land had already been identified for expropriation. Based on this new information, the DG informed LWP that it would be a waste of time and resources to pursue the project further. Instead, in August 2019, LWP met with SLWE DG to discuss the SLWE strategy to reduce energy costs through a potential PPP. Building on the government’s recent call for renewable energy production, LWP proposed to SLWE to issue an expression of interest for private companies specializing in solar energy. LWP and SLWE agreed that LWP will draft the expression of interest for SLWE while SLWE will decide internally on what facilities to consider as part of its pilot project. LWP and SLWE are planning to meet again in Year 5 to discuss and potentially move forward with this new project. Because of LWP’s work to enhance PPP in Lebanon, the MoEW also asked LWP’s team to take part in presenting its work at the International Beirut Energy Forum on September 27, 2019. During this session, LWP’s team explained its PPP approach for the water sector, highlighting the water-energy nexus. Feedback from the audience was positive and interest was high. TASK C.2. DEVELOP AT LEAST ONE PILOT PRIVATE SECTOR PARTNERSHIP TO LEVERAGE THE FUNDING OF INNOVATIVE WATER CONSERVATION TECHNOLOGIES The marble and granite processing industry is a major consumer of water. Significant quantities of wastewater are generated during the production process, specifically, contaminated storm water runoff, and machinery cooling wastewater. Selected by the ALI yazda and LWP in earlier years, nine stone cutting industries under the Water Efficiency in Lebanese Industry (WELI) program of ALI concluded their work in Y4-Q3. To celebrate the successful installation of the new recycling systems, LWP and ALI held ceremony on April 23, 2019 under the auspices of the Minister of Industry and in the presence of representatives of the ministries of industry and energy and water. These nine marble-cutting enterprises are also saving a total of nearly $700,000 per year after installing water-saving equipment and up to 90% of the water they use yearly in the marble-cutting process. As an example, the Yazda company, is one of these nine plants and is located on the Qaraoun artificial lake, where the Litani River ultimately flows.
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To improve its operations and reduce YAZDA’s recycling equipment water consumption, Yazda installed water recycling equipment in its facilities. The system included a two- staged settlement process (settlement ponds and shaped settlement tanks), followed by filter press for water recovery from the generated sludge. A post-water audit was performed, including an analysis of water consumption and savings. The wastewater treatment system proved efficient in reducing fresh water consumption, improving the quality of water used and decreasing the quantity of sludge disposed. Approximately 64% reduction in fresh water consumption was measured. Moreover, the quality of water being recirculated improved significantly in terms of the level of turbidity and suspended solids in the water. Finally, sludge was properly Photo by LWP managed and the quantity of sludge being disposed was reduced by 60%.
TASK C.3. DEVELOP AT LEAST ONE PILOT PRIVATE SECTOR PARTNERSHIP TO IMPROVE WATER USAGE AWARENESS LWP initiated the concept of water stewardship – water conservation, reuse, and treatment – with the private sector during Year 2. During Year 3 and 4, LWP expanded this initiative, and has to date established stewardship cooperation commitments with companies in the media, banking, manufacturing, and wine industries, including with AUDI Bank, Fransabank/LBC, the winery Château St. Thomas, and MTV. During Year 4, in partnership with Fransabank, LWP continued its roadshow for sustainable energy financing. Fransabank announced that it expanded the scope of its water stewardship initiative to include financing options for projects addressing sustainable management of water resources. Fransabank has also reached out to LWP and proposed to continue using existing and new LWP communication materials to disseminate water usage awareness and conservation messaging through LBCI, a major TV channel. MTV, another major TV channel, has also reaffirmed its commitment to host the DGs of RWEs and show the improvement works undertaken at each RWE, in a setting that will be agreed on at a later stage. In Y4-Q3, LWP also organized a meeting to connect its private sector partners to the European Bank for Reconstruction and Development (EBRD)'s Green Economy Financing Facility (GEFF). With a view to ensure the sustainability of LWP investments following the end of the project, the objective was to inform partners about a source of affordable credit which can be used to expand investments in environmental protection and water-saving technologies. The GEFF supports businesses and households that wish to invest in green technologies through soft financing (loans with below-market interest rates); this may be attractive to businesses after LWP's grants program supporting such investments has ended. Attending the meeting were representatives from agribusinesses, government cooperatives, the CCIAZ, the marble and rock-cutting industry, and ALI. Several arranged follow-up meetings with EBRD and GEFF representatives. For detailed information related to all activities under the tasks of Result C, please refer to the table below.
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RESULT C: TABLE OF ACTIVITIES AND DELIVERABLES
RESULT C: IMPROVE PRIVATE SECTOR INVOLVEMENT IN WATER MANAGEMENT
Expected Completion Status of Next Steps or Deliv. Y5 Challenges Task & Activities Y4 Activity Mitigating Measures No. Q1 Q2 Q3 Q4
C.1. DEVELOP A PILOT SECTOR PARTNERSHIP TO IMPROVE WATER SUPPLY, WASTEWATER, OR IRRIGATION SERVICE DELIVERY 113 C.1.1-a Develop at least two service X Completed in Y4- contracts with RWEs for Q2. Contract private sector support in between reducing NRW CashUnited and SLWE signed in Y4-Q2. 114 C.1 NOT USED
115 C.1.1-b At least three contracts X All contracts and Willingness of RWEs to move developed for use by RWEs tender documents RWEs to engage in forward with the PPP with private companies to developed and PPP activities. agreements and obtain improve operations, deliver shared with Financial capacity financing and improved services, and manage RWEs. of RWE and approvals from wastewater system identifying government. financing for O&M service contracts for main facilities C.2. DEVELOP AT LEAST ONE PILOT PRIVATE SECTOR PARTNERSHIP TO LEVERAGE THE FUNDING OF INNOVATIVE WATER CONSERVATION TECHNOLOGIES. 116 C.2.1 Develop incentive-rebate Completed in Y2. program and prize concept to spur the transition of industries to more efficient water uses
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RESULT C: IMPROVE PRIVATE SECTOR INVOLVEMENT IN WATER MANAGEMENT
Expected Completion Status of Next Steps or Deliv. Y5 Challenges Task & Activities Y4 Activity Mitigating Measures No. Q1 Q2 Q3 Q4 100 C.2 Hold at least four meetings with Completed in Y3- industry associations on water Q3. conservation issues. 108 Partnerships will be established Completed in Y3- with industry associations to Q4. Prize award conduct water audits, co- ceremony held in sponsor workshops on water Y3-Q4. conservation technologies, and award annual prizes to industries that significantly reduce water use or pollution. 118 C.2.2-b Award at least 3 innovation Completed in Y3- grants to develop/promote Q4. more efficient water use.
C.3. DEVELOP AT LEAST ONE PILOT PRIVATE SECTOR PARTNERSHIP TO IMPROVE WATER USAGE AWARENESS 119 C.3.1 Identify at least three interested Completed in Y3- sectors/industries to do Q2. awareness 120 C.3.2a Launch at least one pilot with Completed in Y3- industry to improve water use Q3. awareness among their members
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RESULT C: IMPROVE PRIVATE SECTOR INVOLVEMENT IN WATER MANAGEMENT
Expected Completion Status of Next Steps or Deliv. Y5 Challenges Task & Activities Y4 Activity Mitigating Measures No. Q1 Q2 Q3 Q4 121 C.3.2b Establish at least five programs Completed in Y3- with industry and business Q4. associations, and media to improve water use among their members and by the general public
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ANNEXES
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ANNEX A – MONITORING & EVALUATION REPORTING FOR Y4
Reference Indicator Target Reporting Disaggregation Baseline Year 1 (Oct 2015 Year 2 (Oct 2016 Year 3 (Oct 2017 Year 4 (Oct 2018 to Sept LOP Total Notes Unit Frequency to Sept 2016) to Sept 2017) to Sept 2018) 2019) Target Achieved Target Achieved Target Achieved Target SA1 SA2 Target Achieved Achieved Achieved LWP Objective: Improved water governance and protection to ensure reliable and sustainable access to water in Lebanon USAID Lebanon Mission Objective: Improved capacity of the public sector in providing transparent, quality services across Lebanon
Impact Indicators 1 Percentage of Percentage Baseline, Total 72.4% ------To be reported in YR 5 87% - Results will be DO1b water customers of customers Midline, reported in indicating End line Males 72.7% - - year 5 from satisfaction with Females 71.9% - - the end line their water service NLWE 75.6% - - Citizen Perception BWE 74.7% - - and BMLWE 52.4% - - Satisfaction SLWE 89.7% - - Survey. 2 Number of entities Number of End of None 0 ------To be reported in YR 5 5 - DO1d with enhanced entities project capacity as a result of USG support Purpose A : Improved service delivery and resource management capacity of five public water utilities
USAID PMP IR 1.2: Increased availability of water-related public services for all in Lebanon
3. Percentage of cost Percentage Annual NLWE C 20.5% ------To be C 14.3% (+15%) 0 LWP will IR1.2c recovery in of monetary reported disaggregate demonstration value R 23.2% in Q4 R 15.8% by collection areas BMLWE C 111.5% C 88.4% (+15%) 0 and revenue for each RWE. R 136.5% R 110.3% PIRS was updated SLWE C 59.1% C 103.6% (+15%) 0 accordingly. R 76.8% R 112.5% 4. Number of new Number of Annual Total 0 - - - 239 - 202 To be 493 2,700 934 Numbers IR1.2b subscribers to the subscribers NLWE 0 - 63 54 reported 35 - 152 decreased public water in Q4 BMLWE 0 - 94 52 86 - 232 compared services as a result previous of USG assistance BWE 0 18 0 0 18 years as LWP in demonstration SLWE 0 - 64 96 372 - 532 areas subtracted 2% which is the organic increase based on the national water strategy.
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Reference Indicator Target Reporting Disaggregation Baseline Year 1 (Oct 2015 Year 2 (Oct 2016 Year 3 (Oct 2017 Year 4 (Oct 2018 to Sept LOP Total Notes Unit Frequency to Sept 2016) to Sept 2017) to Sept 2018) 2019) Target Achieved Target Achieved Target Achieved Target SA1 SA2 Target Achieved Achieved Achieved 5a. (HL.8.1-3) Number of Annual Total 0 - - 170,000 0 67,000 421,882 62,600 To be 23,419 720,000 445,301 Number of people reported Lebanese 0 110,000 0 50,000 341,754 39,600 in Q4 8,900 600,000 350,654 people receiving Syrians 0 60,000 0 17,000 80,128 23,000 14,519 120,000 improved service 94,647 quality from an Males 0 - - - 210,980 7,260 - 222,651 existing basic Females 0 - - - 210,902 7,259 - 222,651 drinking or safely NLWE 0 - - - 77 0 - 77 managed water BWE 0 - - - 364,196 23,419 - 387,615 service as result BMLWE 0 - - - 57,609 0 - 57,609 of USG assistance SLWE 0 - - - 0 0 - 0 5b. Number of people Number of Annual Total 0 - - - 0 2,000 0 No data to gaining access to people report for this safely managed Males 0 indicator as sanitation services Females 0 waste water as a result of USG activities have assistance NLWE 0 just started in BWE 0 Y4 and none completed. BMLWE 0 SLWE 0 6 Percentage change Percentage Annual NLWE 54% - - - 54% - 54% To be - (-15%) - in non-revenue of cubic reported water in meters BMLWE 48% 48% 48% in Q4 - (-15%) - demonstration areas SLWE 64% 64% 64% - (-15%) - BWE TBD - - - - 7 Percentage of lost Percentage Annual NLWE 76% - - - - - TBD To be 82% 61% - Waiting for service hours in of hours reported letters on demonstration BMLWE 85% TBD in Q4 TBD 70% - service hours areas SLWE 75% 84% TBD 60% - from BMLWE and SLWE. Sub-Purpose A1: Enhanced capacity of RWEs and LRA USAID PMP IR1.2.1: Increased efficiency of water management
8. Percentage of Percentage Annual NLWE 78% - - - 84% - 83% To be 88% 89% 88% LWP will 1.2.1a water users who of reported report BWE pay their bills in subscribers BWE 50% 42% 46% in Q4 TBD TBD TBD numbers demonstration BMLWE 77% 79% 80% 79% 88% 79% taking Zahle as areas the focus area. SLWE 81% 76% 76% 78% 87% 78% Awaiting numbers from BWE through a letter for the current reporting period.
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Reference Indicator Target Reporting Disaggregation Baseline Year 1 (Oct 2015 Year 2 (Oct 2016 Year 3 (Oct 2017 Year 4 (Oct 2018 to Sept LOP Total Notes Unit Frequency to Sept 2016) to Sept 2017) to Sept 2018) 2019) Target Achieved Target Achieved Target Achieved Target SA1 SA2 Target Achieved Achieved Achieved Outputs 9. Number of Number of Semi- Total 0 60 159 365 112 208 333 105 383 226 863 1,213 Numbers in 1.2.1c participants in on- people Annual Males - - 95 - 76 - 249 115 114 - 649 Y1, Y2, and Y3 the-job training and were revised Females - - 64 - 36 - 84 268 112 - workshops 564 based on NLWE - - 25 - 50 - 102 3 39 - 219 glitches in BWE - - 1 - 42 - 47 18 0 - 108 counting males and females in BMLWE - - 49 - 5 - 0 34 64 - 152 TAMIS and SLWE - - 84 - 13 - 91 12 0 - 200 the addition of LRA - - 0 - 2 - 5 37 0 - 44 trainings that Non-RWEs 0 0 88 279 123 490 were completed but Certified - - 30 - 60 - 30 44 11 - 175 counted. 10 Number of Number of Semi- Total 0 9 9 12 4 11 21 10 2 23 47 59 In Y2 the new/updated tools Annual total number NLWE - 1 3 3 1 3 5 1 6 13 15 management tools stayed the adopted by RWEs BWE - 2 2 2 1 1 4 1 5 8 12 same but one and LRA BMLWE - 3 1 1 0 4 3 0 3 6 7 of the tools SLWE - 2 3 3 1 1 8 0 5 14 15 was counted for SLWE LRA - 0 0 3 1 2 1 0 6 4 4 instead of New 0 8 10 1 10 17 2 20 38 42 BWE. Updated 0 1 2 3 1 4 0 3 9 11 Sub-purpose A2: Improved water conservation and protection USAID PMP IR1.2.1 Increased efficiency of water management 11 Percentage change Percentage Annual None 32% - - 0 (+15%) 56% To be 42% 56% in efficiency of of m3 reported (+15%) (+24%) irrigation systems in Q4
12 Volume of water Cubic Annual Potable 0 - - 20,000 0 _ 34,770 31,500 To be 3,240 51,000 3,8010 treated meters/day Wastewater 0 _ - _ 0 reported 600 - in Q4 Outputs
13 Number of new Number of Annual None 0 - 1 2 2 2 4 1 To be 0 6 7 Added to Y2 water resource initiatives reported and Y3 conservation and in Q4 Fransabank, protection Dairy initiatives industries, and implemented ALI.
14 Number of water Number of Annual None 0 - 0 - 0 5 1 To be 4 5 5 Added 1 quality assurance plans reported Completed plans developed for in Q4 WQAP in Y3 RWEs and LRA but wasn’t reported pending all others to be approved.
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Reference Indicator Target Reporting Disaggregation Baseline Year 1 (Oct 2015 Year 2 (Oct 2016 Year 3 (Oct 2017 Year 4 (Oct 2018 to Sept LOP Total Notes Unit Frequency to Sept 2016) to Sept 2017) to Sept 2018) 2019) Target Achieved Target Achieved Target Achieved Target SA1 SA2 Target Achieved Achieved Achieved Sub-Purpose A3: Improved water service infrastructure USAID PMP IR1.2.2: improved water service infrastructure 15. Percentage of Percentage Annual NLWE TBD - - - - To be - (-10%) - Reporting this IR1.2.2a technical losses of of cubic reported indicator is water in meters BMLWE in Q4 - (-10%) pending more demonstration data collection areas SLWE - (-10%) from illegal connections BWE - and NRW. Outputs 16. Number of Number of Semi- Total 0 - - 2 1 4 18 2 0 53 21 Chabrouh 1.2.2b functioning water facilities Annual NLWE - 0 0 0 0 3 0 facilities BWE 1 0 16 2 0 1 18 constructed or BMLWE - 1 1 0 0 14 2 rehabilitated with USG assistance SLWE - 0 0 0 0 23 0 PODAs* 1 0 4 1 0 0 12 1 Purpose B : Improved civic engagement in water management and advanced citizens' perception of water utilities role in providing a necessary and valuable service USAID PMP IR1.3: Improved governance in addressing citizens' needs in public service delivery USAID PMP IR1.4: Strengthen civil society contributing effectively to participatory and democratic governance 17 Percentage change Percentage Annual Agriculture 0% - - - 0 - -51.3% To be (-15%) -51.3% This value is in wasteful uses of of Cubic reported the sum of all water in both rural meters in Q4 completed and urban settings agricultural IRP projects, it may vary as Industry -67.28 (-15%) -67.28% new projects are completed. 18 Percentage of Percentage Baseline, Total 38.0% - - - - - To be reported in Y5 53% (+15%) - Results will be citizens who trust of people Midline, Males 40.7% - reported in RWEs as public Endline year 5 from water service Females 34.1% - the endline providers in Koura 42.7% - Citizen demonstration Zahle 33.7% - Perception areas Metn 21.6% - and Satisfaction Jezzine 53.7% - Survey. Sub-Purpose B1: Improve water use efficiency in agriculture and industry IR1.2.1: Increased efficiency of water management 19 Number of Number of Annual Total 0 - - 25 47 16 70 6 To be 10 47 127 Y4 numbers organizations and organizations Agriculture 24 47 13 63 reported 2 42 112 are missing farmers who have in Q4 newly added applied new water Industry 1 0 3 1 8 5 9 farmers in saving technologies Others 6 0 6 Chabrouh and/or project. management Women Led _ 3 _ 4 1 - 8 Reporting on practices these is pending letter from Faraiya municipality.
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Reference Indicator Target Reporting Disaggregation Baseline Year 1 (Oct 2015 Year 2 (Oct 2016 Year 3 (Oct 2017 Year 4 (Oct 2018 to Sept LOP Total Notes Unit Frequency to Sept 2016) to Sept 2017) to Sept 2018) 2019) Target Achieved Target Achieved Target Achieved Target SA1 SA2 Target Achieved Achieved Achieved Outputs 20 Number of tools, Numbers of Annual None 0 - - 3 5 2 5 To be 0 5 10 STIR-2 technologies, or tools and reported practices technologies in Q4 introduced to the commercial sector 21. Number of water Number of Semi- Total 0 - - 2,000 182 3,000 6,825 800 3,692 2,158 5800 Numbers 12,857 1.2.1b users trained on people Annual were revised conservation and Males _ 132 _ 3,395 1,596 1,117 - 6,240 from Y3 and preservation of Females _ 50 _ 3,430 2,096 1,041 - 6,617 Y4SA1 based water resources Mount Lebanon 115 431 1854 2400 on the DV North 67 4202 4269 meeting with South 304 304 SI (they didn’t Bekaa 2192 3692 5884 add up). Sub-Purpose B2: Increased citizens awareness and enhanced perception on water resource management and conservation
22 Percentage of Percentage Baseline, Total 0 ------To be reported in YR 5 (+25%) - Results will be citizens who have of people Midline, Males - reported in taken steps to Endline year 5 from conserve water Females - the endline after seeing or Koura - Citizen hearing LWP Zahle - Perception messages in Metn - and demonstration Satisfaction areas Jezzine - Survey. 23 Percentage of Percentage Baseline, Total 77.4% ------To be reported in YR 5 87% - Results will be customers who of people Midline, Males 76.4% - reported in report satisfaction Endline year 5 from with the service Females 73.2% - the endline and response of Koura 83.6% - Citizen RWEs’ customer Perception Zahle 69.3% - service center in and demonstration Metn 64.7% - Satisfaction areas Jezzine 90.4% - Survey.
24 Number of USAID- Number of Annual Total 0 - - - 6 1 3 1 To be 0 5 9 assisted CSOs CSOs reported engaged in North 2 0 in Q4 0 - 2 community, Bekaa 1 0 0 - 1 regional, and national programs Beirut 3 2 0 - 5 South 0 1 0 - 1 Women Led 2 0 0 - 2 Outputs
25 Number of media Number of Annual Total 0 - 2 1 1 4 2 To be 3 7 8 campaigns media reported implemented campaigns Targeting 0 - 0 in Q4 - 0 females
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Reference Indicator Target Reporting Disaggregation Baseline Year 1 (Oct 2015 Year 2 (Oct 2016 Year 3 (Oct 2017 Year 4 (Oct 2018 to Sept LOP Total Notes Unit Frequency to Sept 2016) to Sept 2017) to Sept 2018) 2019) Target Achieved Target Achieved Target Achieved Target SA1 SA2 Target Achieved Achieved Achieved 26 Number of citizens Number of Annual Lebanese 0 - 114,000 35000 - 1,173,912 To be 717,123 114,000 1,173,912 To Avoid reached through people reported Double media campaigns in Q4 counting, LWP will take the highest number of Syrians 0 22,600 N/A - 22,600 0 citizens reached by certain campaigns and report it. 27 Number of Number of Annual Total 0 4 2 11 8 9 14 To be 6 22 30 customer service interventions reported NLWE 2 2 - 5 1 - 8 related in Q4 interventions BWE 2 3 - 3 1 - 7 BMLWE 1 1 1 - 0 2 - 4 SLWE 1 4 1 - 6 2 - 10 MoEW 2 1 - 0 0 - 1 Purpose C: Improved private sector involvement in water management (cross-cutting) 28 Number of PSPs Number of Annual Total 0 - 2 4 5 4 5 3 To be 0 12 12 piloted and PSPs reported developed to PPPs 0 0 1 - 0 in Q4 0 3 1 improve water service delivery, PSPs 2 4 4 - 5 0 9 11 leverage funding, or improve water use behavior
*Numbers highlighted in yellow are those that have been updated from past years for reasons mentioned in the notes section.
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ANNEX B – SUMMARY OF GRANTS
Below are the LWP grants that are active in Y4.
Grantee Purpose of Grant Award Amount of Grant Current Disbursement to Date Grantee Main Achievements Organization Date
ALI In partnership with LWP, ALI through its May 31, L.L.292,100,00.00 LL 292,100,000 Grant Completed in Y4-Q3. WELI project, will be encouraging the rock- 2017 ($194,733.33 @ cutting industry of Lebanon to adopt water $1=LL1,500) saving technologies and will award prizes to industrialists who make a difference. As per final Grant Agreement
L.L.299,600,00.00 ($199,733.00 @ $1=LL1,500) Original Agreement
LRC LRC will promote NLWE’s image through July 6, LL.217,882,500.00 LL 148,122,000 -Project officially launched awareness campaigns in the Koura Caza 2017 with NLWE and six ($145,255.00 @ focusing on the duties of consumers and municipalities of Koura. $1=LL1,500) citizens. Collaborating with municipalities,
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Grantee Purpose of Grant Award Amount of Grant Current Disbursement to Date Grantee Main Achievements Organization Date
NLWE, and citizens, LRC intends to attain - Completion of First Round a “Village with Sustainable Access to of Awareness Water”. - Water Festival Completed. - LRC assistance to LWP subcontractor resumed in Y4- Q2.
CCIAZ “Improving water availability, quality and August LL.223,062,000.00 LL.142,500,000 - Physical installation of all uses in agriculture and industry in the 24, 2017 farmer pilot plots completed. ($148,708.00 @ Bekaa” is CCIAZ’s project. CCIAZ intends $1=LL1,500) - Dairy industries installation to assist farmers in the Bekaa with drip of whey treatment systems irrigation systems and monitoring ongoing. equipment. It will also develop irrigation schedules, provide new irrigation technologies, and install solar panels to reduce both water and energy consumption. Finally, CCIAZ will assist dairy producers in decreasing pollution and treating dairy waste.
World Vision The World Vision project is aimed at October LL.150,000,000.00 LL.150,000,000 Grant Completed in Y4-Q1. “Encouraging Water Conservation and 30, 2017 ($100,000.00 @ Community Liaison Through Awareness $1=LL1,500) Raising in Bekaa”.
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Grantee Purpose of Grant Award Amount of Grant Current Disbursement to Date Grantee Main Achievements Organization Date
Saint Joseph Raise awareness among youth and adults July 16, LL.135,665,000.00 LL.120,000,000 The grantee started working University - about sustainable water use and 2018 on water management in Metn ($90,443.33 @ CEEDD management, in order to reduce water and has held meetings with $1=LL1,500) schools and municipalities to consumption in Metn district. establish contacts and revise Liaise Metn citizens with BMLWE and work plan. Trainings on water strengthen the communication between the conservation in schools on- citizens and water contractors. going.
Jezzine Raise awareness among the local August L.L.87,992,200.00 LL.53,400,000 CSOs Awareness session, Foundation communities and national authorities about 7, 2018 launching of the hotline, and ($58,660.94 @ for Culture sustainable use and management of natural complete 4 town hall meetings $1=LL1,500) and 3 awareness sessions. and Heritage water resources and awaken their eco- citizen spirit to reduce water consumption As per Modified final within schools and households in the Grant Agreement Jezzine region. Establish a sustainable network and strengthen the communication between the local community stakeholders involved in the management of water problems and resources. L.L.92,186,400.00
($61,457.360 @ $1=LL1,500)
Original Agreement
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ANNEX C – SUMMARY OF TRAININGS
Below is a summary of all training delivered in Y4.
Training Title Training Date Number of Participants Purpose of Training Female Male
SLWE Water Operators October 2018 1 14 This course helps employees acquire skills and enable utility wastewater Certification Program- treatment plant’s operators and senior technicians to perform more Waste Water Treatment effectively and efficiently. The program was prepared using international Level 1 standards and in compliance with ISO 174024. With this course, participants were introduced to best practices on how to operate and manage wastewater treatment facilities, applying improved and appropriate technical knowledge and skills and applying safety measures, and preparing utility operators and managers of wastewater treatment plants and networks to earn certification and operate more effectively, while protecting the environment and infrastructure investment. BWE CRM - Management October 2018 6 8 World Vision trained BWE staff on the use of the application it of Technical application - developed for BWE. Training on Customer Service Management Technical software
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Training Title Training Date Number of Participants Purpose of Training Female Male
BMLWE Water Operators October 2018 4 12 This course helps employees acquire skills and enable utility wastewater Certification Training treatment plant’s operators and senior technicians to perform more Program - Waste Water effectively and efficiently. The program was prepared using international Treatment Level 1 standards and in compliance with ISO 174024. With this course, participants were introduced to best practices on how to operate and manage wastewater treatment facilities, applying improved and appropriate technical knowledge and skills and applying safety measures, and preparing utility operators and managers of wastewater treatment plants and networks to earn certification and operate more effectively, while protecting the environment and infrastructure investment. BWE -GIS Application - October 2018 2 7 The purpose of this course is to acquire the skills to perform the most Assets Valuation common ArcGIS workflows. Primarily using ArcMap, the course allows users to explore, manage, and analyze geographic data and create informative maps. It also teaches users techniques to share effectively ArcGIS work with decision makers, colleagues, and the public.
WQAP- NLWE December 2018 7 0 During the training, trainees learn about many aspects such as: metal analysis, tagging chemicals +MSDS+ certificates + inventories, chemical verification, instrumentation, maintenance, and safety measures. Water Inspectors Training January 2019 4 13 LWP trained LRA inspectors on identifying and dealing with pollution at LRA Headquarters in sources around the Litani River Basin. These inspectors were selected to Beirut become members of a joint LRA-Ministry of Industry team of water pollution inspectors. The team will inspect some 850 industries located in the Upper Litani Basin. The majority of these industries are dumping their untreated effluent into the Litani River. Commercial Finance January 2018 13 4 LWP delivered on-the-job training for BWE staff on accounting Training at BWE procedures and financial reporting.
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Training Title Training Date Number of Participants Purpose of Training Female Male
Water Inspectors Training January 2019 4 20 LWP trained LRA inspectors on identifying and dealing with pollution at LRA in Kherbet Qanafar sources around the Litani River Basin. These inspectors were selected to become members of a joint LRA-Ministry of Industry team of water pollution inspectors. The team will inspect some 850 industries located in the Upper Litani Basin. The majority of these industries are dumping their untreated effluent into the Litani River. O&M Unifier-Primavera February 2019 1 1 LWP trained its construction subcontractor (the site engineer) on using Training at LWP’s offices. the Unifier-Primavera software. The training is a step-by-step guide to using and uploading documents into the system such as daily construction reports, material submittals, request for inspections etc. O&M Pump Stations at February 2019 0 19 LWP developed training material and delivered a training session to 19 BMLWE – Aley – Session 1 BMLWE operators in the Aley region on February 26-27. The two-day training is the first in a series of planned sessions for BMLWE. It focused on the basic concepts of pump station O&M and included a field visit to Jisr el Qadi pump station.
SLWE ACWUA Water March 2019 1 12 Staff of SLWE completed this training, which prepares utility operators Distribution Level 1 and managers of water/wastewater treatment plants and networks to earn certification and operate more effectively, while protecting the environment and infrastructure investment. This training included a one- day practical field training in the Jezzine demonstration area. LWP’s construction subcontractor assisted the training team with site visits to ongoing works (excavation, bedding, pipe laying, backfilling, compaction, etc.). O&M Pump Stations at April 2019 1 14 LWP developed training material and delivered a training session to 16 BMLWE- Jbeil session 1 BMLWE operators in the Jbeil region. The two-day training focused on the basic concepts of pump station O&M and included a field visit to the Jbeil pump station.
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Training Title Training Date Number of Participants Purpose of Training Female Male
O&M Pump Stations at April 2019 0 15 LWP developed training material and delivered a training session to 15 BMLWE- Jbeil session 2 BMLWE operators in the Jbeil region. The two-day training focused on the basic concepts of pump station O&M and included a field visit to the Jbeil pump station. WQAP – BMLWE June 2019 5 0 During the training, trainees learn about many aspects such as: metal analysis, tagging chemicals, MSDS, certificates, inventories, chemical verification, instrumentation, maintenance, and safety measures. WQAP – NLWE June 2019 5 1 During the training, trainees learn about many aspects such as: metal analysis, tagging chemicals, MSDS, certificates, inventories, chemical verification, instrumentation, maintenance, and safety measures. O&M Pump Stations at July 2019 0 16 LWP developed training material and delivered a training session to 16 NLWE- session 1 NLWE operators. This is the first of two planned sessions for NLWE water pumps operators and technicians. The two-day training focused on the basic concepts of pump station O&M and included a field visit to the Tripoli water treatment pump station. O&M Pump Stations at August 2019 1 19 LWP developed training material and delivered a training session to 20 NLWE- session 2 NLWE operators. This is the second planned session for NLWE water pumps operators and technicians. The two-day training focused on the basic concepts of pump station O&M and included a field visit to the Tripoli water treatment pump station. O&M Pump Stations at August 2019 0 18 LWP developed training material and delivered a training session to 18 BMLWE- Kesrwan session BMLWE operators in the Kesrwan region. This is the first of two planned 1 - Adma sessions for BMLWE water pumps operators and technicians in Kesrwan. The two-day training focused on the basic concepts of pump station O&M and included a field visit to the Adma pump station.
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Training Title Training Date Number of Participants Purpose of Training Female Male
O&M Pump Stations at September 2019 1 14 LWP developed training material and delivered a training session to 15 BMLWE- Kesrwan session BMLWE operators in the Kesrwan region. This is the second planned 2 - Faraiya session for BMLWE water pumps operators and technicians in Kesrwan The two-day training focused on the basic concepts of pump station O&M and included a field visit to the Chabrouh water treatment pump station.
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ANNEX D – SUMMARY OF GENDER INTEGRATION ACTIVITIES
Below is a description of LWP gender integration and mainstreaming activities for Y4. Additional activities are planned for Y4 as LWP moves along with its activities.
Activity Name Activity Date Activity Description
Training activities including Y4 LWP delivered various training sessions addressing different topics women throughout this quarter. Sessions were attended by men and women and contributed to empowering women and enhancing gender equality through capacity building and knowledge sharing. For details on training sessions held, please refer to Annex B.
Training of LWP newly hired Y4 A gender awareness session, including USAID’s gender policy, was staff delivered to LWP newly hired staff.
Communication activities March 2019 To celebrate International Women’s Day, Following USAID's long-standing mission to empower women, LWP featured five women who have gained bigger roles in protecting Lebanon's water resources and improving water services for citizens through LWP programs.
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ANNEX E – SUMMARY OF SHORT TERM TECHNICAL ASSISTANCE
Below is a summary of STTAs for Y4 of LWP.
Name Title Organization Purpose of Assignment STTA Duration From To
Provide BWE, NLWE and SLWE with technical specifications of a Mathys Water Alain Mathys Consultant Performance Base Contract and draft RFP that will serve as reference 07/23/2018 02/15/2019 Management documents. Work on risk responses with BWE, NLWE and SLWE. Allied Business Principal/Financial Meet with the LRA Director General for the Risk Management Plan. Ahmad Al Azzam Advisors 10/28/2018 11/15/2018 Specialist Follow up on Governance and ERP progress with NLWE. (ABA) Revise M&E indicators with LWP M&E Manager. The consultant will work over the period of one year to conduct a research project focusing on emerging ideas in the water sector with technical issues Notre Dame Daniel Seif Research Consultant and substantiated evidences, with a topic and an output fitting the objectives 12/13/2018 12/12/2019 University of LWP. The selected topic is “Preserving the Water of Lebanon: A Mass Media Flow of Awareness and Action.” The consultant will work over the period of one year to conduct a research project focusing on emerging ideas in the water sector with technical issues Notre Dame Tommy Waked Research Consultant and substantiated evidences, with a topic and an output fitting the objectives 12/13/2018 12/12/2019 University of LWP. The selected topic is “Home-Scale Wastewater Treatment: Is it a feasible approach in rural areas of Lebanon?”
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Name Title Organization Purpose of Assignment STTA Duration From To The consultant will work over the period of one year to conduct a research project focusing on emerging ideas in the water sector with technical issues Université Ferial Assha Research Consultant and substantiated evidences, with a topic and an output fitting the objectives 12/13/2018 12/12/2019 Saint-Joseph of LWP. The selected topic is “Perception et Usage de l’Eau dans les Ménages Beyrouthins. » The consultant will work over the period of one year to conduct a research project focusing on emerging ideas in the water sector with technical issues Meli-Joe Abou Notre Dame Research Consultant and substantiated evidences, with a topic and an output fitting the objectives 12/13/2018 12/12/2019 Chedid University of LWP. The selected topic is “Barriers, challenges and opportunities of wastewater treatment systems in Lebanon.” The consultant will work over the period of one year to conduct a research project focusing on emerging ideas in the water sector with technical issues Notre Dame Samar Yammine Research Consultant and substantiated evidences, with a topic and an output fitting the objectives 12/13/2018 12/12/2019 University of LWP. The selected topic is “Feasibility of Wastewater Treatments in Lebanon: Social, Economic And Legislative Approach” The consultants will work together over the period of one year to conduct a Charbel research project focusing on emerging ideas in the water sector with Notre Dame Tannous/Jovi Research Consultant technical issues and substantiated evidences, with a topic and an output 12/13/2018 12/12/2019 University Kassab fitting the objectives of LWP. The selected topic is “Feasibility of Wetland Treatment in Lebanon.” The consultants will work together over the period of one year to conduct a research project focusing on emerging ideas in the water sector with Christelle Université technical issues and substantiated evidences, with a topic and an output Kassargy/ Christy Research Consultant 12/13/2018 12/12/2019 Saint-Joseph fitting the objectives of LWP. The selected topic is “Quelle campagne de Chaoul sensibilisation pour une utilisation rationnelle de la ressource hydrique ? Cas de la Ville de Zahlé.”
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Name Title Organization Purpose of Assignment STTA Duration From To The consultants will work together over the period of one year to conduct a Stephanie research project focusing on emerging ideas in the water sector with Sarrouf/Jeffry Notre Dame technical issues and substantiated evidences, with a topic and an output Research Consultant 12/13/2018 12/12/2019 Fadlallah/Fadi University fitting the objectives of LWP. The selected topic is “Development of a Saliba Sustainable Groundwater Quality Management for Accessing Safe Water in Lebanon.” Customize DAI’s Technical and Administrative Management Information System (TAMIS) based on project specific technical implementation data Management tracking needs including work plan and M&E results tracking, to set up Neil Enet Information systems DAI/LWP 01/11/2019 09/29/2020 workflows to accommodate the project’s schedule of authorities and to fully Specialist customize any grant or other fund management modules. Train project staff and update project system documentation. Hold first brainstorming session for Risk Management plan for LRA and discuss initial risk list. Within the framework of the Risk Management Plan, review and finalize the Executive Plan for BWE. Principal/Financial Ahmad Al Azzam ABA Deliver Risk Management Plan workshop for NLWE and follow-up on 01/20/2019 01/31/2019 Specialist workshop outputs. Initiate 2018 financial closing for BWE and NLWE. Follow-up on Governance progress and start manual preparation for NLWE.
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Name Title Organization Purpose of Assignment STTA Duration From To Finalize the Risk Management Plan and the Executive Plan for LRA and deliver the related closing workshop. Initiate the internal audit for BMLWE. Deliver Donor Workshop for BWE. Principal/Financial Provide financial support with the closing of 2018 financial accounts for Ahmad Al Azzam ABA 03/10/2019 04/04/2019 Specialist BWE. Oversee 2 018 financial closing for BWE and NLWE. Review ERP status for NLWE. Follow-up on Governance progress and start manual preparation for NLWE.
Max Goldensohn Interim COP DAI/LWP Act as LWP interim Chief of Party. 04/04/2019 06/14/2019
Provide technical support to LWP in finalizing the ERP scope for the Bekaa Microsoft Dynamic Water Establishment, South Lebanon Water Establishment, and North Mohamad Barada NAV Senior DAI/LWP Lebanon Water Establishment. 04/15/2019 01/10/2020 Consultant Oversee the ERP implementation, and supervise the transition of the responsibility of the ERP from LWP to these regional water establishments. Review NLWE Billing and Collection reports and outputs. Audit the cycle of NLWE Billing and Collection module. Review and follow-up on the progress of NLWE 2018 financial closing. Principal/Financial Work with NLWE on the Billing and Collection governance manual. Ahmad Al Azzam ABA 05/12/2019 05/23/2019 Specialist Assist SLWE in 2018 financial closing and review 2018 cut-off accounts. Support BWE ERP implementation related to financial and process issues as needed. Finalize LRA risk responses and prepare LRA executive Plan
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Name Title Organization Purpose of Assignment STTA Duration From To Support the LWP strategic retreat held on June 19 & 20, 2019 and participate in the strategy, team building, and technical sessions. Meet each LWP technical team to review their respective section of the Senior Project project annual in preparation for supporting the development of LWP Year Astrid Oksnevad DAI/LWP 06/14/2019 06/22/2019 Manager 5 work plan. Review DAI project management policies and procedures with the new Chief of Party, Daniel Bichanich. Meet with the LWP team as the project’s new Home Office manager. Senior Design and lead the LWP technical and team building retreat held on June Tine Knott Facilitator/Strategic DAI/LWP 06/17/2019 06/21/2019 19 & 20, 2019. Advisor Audit the cycle of NLWE ERP, review reports and outputs and assist in 2018 financial closing. Finalize all governance manuals with NLWE: - Governance Guide - Board of Directors Manual - Human Resources Manual Principal/Financial Ahmad Al Azzam ABA - Financial Manual 07/28/2019 08/08/2019 Specialist - Budget Manual - Purchasing Manual - Inventory Manual - CRM Manual - Administrative and Registry Manual Participate in presentation of LRA Risk Management Plan to donors.
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Name Title Organization Purpose of Assignment STTA Duration From To Audit the cycle of NLWE ERP, review reports and outputs and assist in 2018 financial closing. Finalize all governance manuals with NLWE: - Governance Guide - Board of Directors Manual - Human Resources Manual Principal/Financial Ahmad Al Azzam ABA - Financial Manual 08/18/2019 08/29/2019 Specialist - Budget Manual - Purchasing Manual - Inventory Manual - CRM Manual - Administrative and Registry Manual Participate in presentation of LRA Risk Management Plan to donors.
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ANNEX F – ENVIRONMENTAL COMPLIANCE REPORTING
Below are all environmental compliance activities that took place in Y4.
LWP Environmental Mitigation & Monitoring Actions
Activity # Activity Description Environmental Mitigation and Monitoring Update RESULT A: IMPROVE SERVICE DELIVERY AND RESOURCE MANAGEMENT CAPACITY
TASK A.6 NLWE - PODAs The Environmental Review Assessment Checklist (ERAC) was approved by USAID. The Environmental Review Officer (ERO) approved the health and safety plan and the subcontractor started the infrastructure work. The ERO visited the site and found most of the mitigation measures were applied. The ERO will keep visiting the site and checking for the implementation of the environmental mitigation measures. TASK A.6 BWE - PODAs Ghazze and Baaloul projects are completed. The subcontractor is working on the rehabilitation of the Barr Elias well. The ERO visited the site and found most mitigation measures were applied. The ERO will keep visiting the site and checking for the implementation of the environmental mitigation measures. BWE PODAs are planned for completion in Y5-Q1. TASK A.7 SLWE demonstration area The ERAC was approved by USAID. The subcontractor submitted the health and safety plan, and project started construction works. The ERO visited the sites in Y4 on a biweekly and as-needed basis and found most mitigation measures implemented. The ERO explained the importance of good housekeeping measures, of the health and safety measures, and of cleaning the site directly after t works are finished. The ERO also explained the importance of cleaning any oil spill from work machinery, and the subcontractor cleaned the spills. Field visits will continue in Y5 until completion of works. TASK A.7 NLWE demonstration area The ERAC was approved by USAID. The subcontractor has submitted the health and safety plan, project which was approved by LWP.
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LWP Environmental Mitigation & Monitoring Actions
Activity # Activity Description Environmental Mitigation and Monitoring Update The ERO visited the site and found most mitigation measures were applied. The ERO will keep visiting the site and checking for the implementation of the environmental mitigation measures. TASK A.7 BMLWE demonstration area The ERAC was approved by USAID. The subcontractor submitted the health and safety plan, project which was approved by LWP. When installing district meters, subcontractor closed off roads for safety reasons and fully barricaded the premises of the reservoirs. Most mitigation measures were implemented. The ERO explained the importance of site cleaning and of cleaning any oil spills that occur. The subcontractor cleaned oil spills. One incident occurred in the Mar Chaaya reservoir where the subcontractor broke one branch of a tree during construction, the subcontractor will re-plant a pine tree in the premises of the reservoir after the raining season starts. TASK A.9. Support the development of Roum Constructed Wetland: LWP’s consultant prepared the EIA based on the design and MoE context appropriate models for and LWP’s comments on the EIA screening report. The EIA was approved by MoE. The EIA, sanitation service and sewage along with its EMMP, was submitted to USAID for approval. management Joubb Jannine and Kherbet Qanafar (rehabilitation and extension of WW networks): The ERO visited the site and drafted the ERAC for both sites. LWP submitted the ERAC to USAID who approved it. The ERO visited the site and found mitigation measures were implemented. The ERO will continue visiting the site during the construction phase. Kherbet Qanafar wetland: The ERO visited the site, drafted the ERAC, and LWP submitted it the ERAC to USAID who approved it. The ERO visited the site and found that most mitigation measures were implemented. On September 4, the subcontractor burned the cut reeds, despite the recommendation to compost them. This activity caused the burning of the entire reed bed of the wetland. The subcontractor took full responsibility of the incident and accepted to repair the wetland at his own expenses if necessarily. Several site visits conducted after the incident showed that the reeds were growing again. The ERO will continue visiting the site during the construction phase. Wastewater treatment plants rehabilitation (Jbaa, Moukhtara, and Mrousti): The ERO visited the site and drafted the ERAC. LWP submitted the ERAC to USAID who approved it. The ERO visited the site and found that most mitigation measures were implemented. The ERO
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LWP Environmental Mitigation & Monitoring Actions
Activity # Activity Description Environmental Mitigation and Monitoring Update explained the importance of the safety measures at all times on site, even if the site is closed. The ERO will continue visiting the site during the construction phase. RESULT B: IMPROVE CIVIC ENGAGEMENT IN WATER MANAGEMENT
RESULT C: IMPROVE PRIVATE SECTOR INVOLVEMENT IN WATER MANAGEMENT
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ANNEX G – SUMMARY OF CONSTRUCTION WORKS STATUS
The intent of this table is to identify construction projects and major ongoing activities while addressing construction challenges and mitigation measures/resolutions. All LWP construction projects have full time construction quality control provided by the design engineering firm. LWP as the implementer and Social Impact as the USAID construction quality assurance firm provide additional oversight.
Project Title/Status Challenges Resolution/Update
South Lebanon Water Establishment – Jezzine Demonstration Area Villages with ongoing works and substantial challenges Aazour (customer meters, district meters, Multiple rounds of review by - Civil works completed. construction of new reservoir) consultant and A&E of the - Customer meter installation ongoing. subcontractor’s retaining system - District meters’ installation subject to material delivery. submittal delayed the initiation of - Shoring works to resume based on consultant’s approval grouting and shoring works. of already executed grouting works.
Kroum el Arez (customer meters, district meters, - Delays in slope protection - Civil works completed. distribution network, new reservoir, new pumping execution since works were related - Customer meter installation not started. station) to completion of shoring works in - District meters’ installation subject to material delivery. Aazour village. - Shoring works to follow completion of Aazour works. - Construction of new pumping - An alternative design was approved by consultant station was removed from scope consisting of installing submersible pumps in existing due to unavailability of land. reservoir to pump water to the newly built reservoir.
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Project Title/Status Challenges Resolution/Update
Aaziba (catching basin, transmission line) Execution of transmission line on On hold subject to a meeting between LWP, SLWE and hold due to conflicts on ownership Niha reserve representatives. of water between SLWE and Niha reserve. Sniye (customer meters, district meters, distribution Subcontractor faced difficulties in - Distribution network completed. network, WWTP rehabilitation) accessing the WWTP site. - Customer meter installation not started. - District meters’ installation subject to material delivery. - Awaiting consultant’s proposal for moving forward with Sniye WWTP rehabilitation.
Villages with No Major Challenges Anane (customer meters, district meters) - Customer meter installation not started. - District meters installation subject to material delivery. Beba (customer meters, district meters, reservoir - Civil works completed. rehabilitation) - Customer meter installation ongoing. - District meters installation subject to material delivery. Bisri (customer meters) - Customer meter installation not started. Bouslaya (customer meters, district meters, - Civil works completed. distribution network) - Customer meter installation not started.
- District meters installation subject to material delivery. Bteddine el Laqch (customer meters, district meters, - Civil works completed. rehabilitation of WWTP) - Customer meter installation not started. - District meters installation subject to material delivery. Haidab (customer meters) - Customer meter installation not started. Haitoura (customer meters, district meters, WWTP - Customer meter installation not started. rehabilitation) - District meters installation subject to material delivery.
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Project Title/Status Challenges Resolution/Update
Harf (customer meters, district meters) - Customer meter installation ongoing. - District meters installation subject to material delivery. Homsiyeh (customer meters, district meters) - Customer meter installation not started. No Major Challenges. - District meters installation subject to material delivery. Machmouche (customer meters, district meters, - Civil works completed. reservoir rehabilitation) - Customer meter installation ongoing. - District meters installation subject to material delivery.
Macknouniye (customer meters, district meters) - Customer meter installation not started. - District meters installation subject to material delivery. Mazraet el Mathane (customer meters, district - Civil works completed. meters, reservoir rehabilitation) - Customer meter installation not started. - District meters installation subject to material delivery. Midane (customer meters, pumping station - Civil and electromechanical works completed. rehabilitation) - Customer meter installation not started. Ouadi Jezzine (customer7 meters, district meters) - Customer meter installation not started. - District meters installation subject to material delivery.
Qaitoule (customer meters, district meters, - Distribution network completed. Reservoir rehabilitation distribution network, reservoir rehabilitation) ongoing. - Customer meter installation not started. - District meters installation subject to material delivery.
Qattine (customer meters, district meters) - Customer meter installation not started. - District meters installation subject to material delivery. Qoubaa (customer meters, district meters, reservoir - Civil works completed. rehabilitation) - Customer meter installation not started. - District meters installation subject to material delivery. Qtaleh (customer meters, district meters, reservoir - Civil works completed. rehabilitation) - Customer meter installation not started. - District meters installation subject to material delivery. Rimat (customer meters, district meters, distribution - Civil works completed.
network, reservoir rehabilitation) - Customer meter installation not started. - District meters installation subject to material delivery.
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Project Title/Status Challenges Resolution/Update
Roum (customer meters, district meters, reservoir - Civil works completed. rehabilitation) - Customer meter installation not started. - District meters installation subject to material delivery. Sabah (customer meters, district meters, distribution - Civil works completed. network) - Customer meter installation ongoing. - District meters installation subject to material delivery. Saidoun (customer meters) - Customer meter installation not started.
Taaid (customer meters, district meters, distribution - Civil works completed.
network) - Customer meter installation not started. - District meters installation subject to material delivery. Zhalta (customer meters, district meters) - Customer meter installation not started. - District meters installation subject to material delivery. Jezzine City (customer meters, district meters, - Civil works completed.
customer service center, rehabilitation of assembly - Customer meter installation not started. pumping station, distribution line) - District meters installation subject to material delivery. Ain Majdalein (construction of new reservoir, Completed. reservoir rehabilitation)
Jal Neshe replaced by Benouati (customer meters, - Civil works completed. distribution network, reservoir rehabilitation) - Customer meter installation not started. - District meters installation subject to material delivery. Ain el Zarqua (spring rehabilitation) Completed. Shoum 1 & 2 (rehabilitation of pumping stations) Completed. Jouret el Souk (well rehabilitation) Completed. Dahr el Ramleh (transmission line) Completed. Machmouche/ Ghobatiyeh (transmission line) No Major Challenges. Completed. Jouar El Sous (transmission line) Completed.
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Project Title/Status Challenges Resolution/Update
Ain Sfaray/Mazraat el Mathane (transmission line) Completed.
No Major Challenges.
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Project Title/Status Challenges Resolution/Update
Beirut & Mount Lebanon Water Establishment – Metn Demonstration Area Villages with ongoing works and substantial challenges Bhersaf (customer water meters) The municipality opposed the LWP is coordinating with BMLWE and Bhersaf installation of customer water Municipality to solve the issue. meters. Roumieh (district meters area, rehabilitation of The municipality opposed the Civil works for system reservoir are completed. system reservoir) installation of customer and district water meters. LWP is coordinating with BMLWE and Roumieh Municipality to solve the issue. Qornet Chahouane (customer water meters) The municipality opposed the LWP is coordinating with BMLWE and Cornet Chahouane installation of customer water Municipality to solve the issue. meters. Villages with No Major Challenges Ain Aalaq (district meters area, rehabilitation of - Civil works completed. Electromechanical works ongoing. system reservoir) - District meters installation subject to material delivery.
Baabdat (customer meters, district meters area, - Civil works completed. Electromechanical works ongoing. rehabilitation of system reservoir) - Customer meters’ installation is ongoing. - District meters installation subject to material delivery. Beit Chabab (customer meters, district meters area, - Civil works completed. Electromechanical works ongoing.
rehabilitation of system reservoir) - Customer meters’ installation is ongoing. No Major Challenges. - District meters installation subject to material delivery. Beit el Kekko (district meters area, rehabilitation of - Civil works completed. Electromechanical works ongoing. system reservoir - District meters installation subject to material delivery.
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Project Title/Status Challenges Resolution/Update
Dahr es Saouane (customer meters, district meters - Civil works completed. Electromechanical works ongoing. area, rehabilitation of system reservoir) - Customer meters’ installation is ongoing. - District meters installation subject to material delivery. Dik el Mehdi (district meters area, rehabilitation of - Civil works completed. Electromechanical works ongoing. system reservoir) - District meters installation subject to material delivery.
Mazraat Yachouh (customer meters, district meters - Civil works completed. Electromechanical works ongoing.
area, rehabilitation of system reservoir) - Customer meters’ installation is ongoing. - District meters installation subject to material delivery.
Broummana Mar Chaaya (customer meters, district - Civil works completed. Electromechanical works ongoing. meters area, rehabilitation of system reservoir) - Customer meters’ installation is ongoing. - District meters installation subject to material delivery. Qornet el Hamra (district meters area, rehabilitation - Civil and Electromechanical works ongoing. of system reservoir) - District meters installation subject to material delivery.
Bikfaiya (customer meters, district meters area) - Civil works completed. - Customer meters’ installation is ongoing. - District meters installation subject to material delivery.
Zakrit (customer water meters) - Customer meters installation is ongoing.
No Major Challenges.
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Project Title/Status Challenges Resolution/Update
North Lebanon Water Establishment – Koura Demonstration Area Chekka/Jradeh pumping station (rehabilitation of Geotechnical issues were resolved. pumping station) Subcontractor initiated the construction works.
Qalhat (construction of new elevated reservoir, For Qalhat reservoir, the soil nature Reservoir: Civil works are ongoing. network extension) required a change of the original foundation design resulting in larger LWP and Consultant are coordinating with landowner and foundation. NLWE in order to solve the reservoir expropriation matter.
Network: Works are ongoing. Bekaa Water Establishment – BWE PODA (Barr Elias) Barr Elias (Construction of control room, Delays induced by EDZ in installing Construction activities completed. EDZ transformer rehabilitation of pumping line, connection line to the transformer that operates the installation ongoing. UNICEF intermediate reservoir, sector zoning) pumping station. Commissioning, handing over and substantial completion of the project procedures to follow.
North Lebanon Water Establishment – NLWE PODA
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Project Title/Status Challenges Resolution/Update
El Aayoun replaced by Bazaoun (well equipping, The completion of deliverable 56 is Design RFTOP will be issued soon. rehabilitation of existing reservoir, connection subject to the completion of pipeline) Bazaoun PODA project. Rachaaine (Construction of a new pumping station, Delays due to the repetition of the - Works related to existing reservoir and new distribution connection pipeline, rehabilitation of existing geotechnical investigation at the line are completed. reservoir) pumping station location. - Works related to pumping station to resume once results of geotechnical investigation are validated and the pumping station design was modified accordingly. Rahbe (Well deepening and equipping, construction Delays due to multiple revisions of - Works related to existing reservoir and new distribution of new pumping station and connection pipeline, the well pumping test report and the line are completed. rehabilitation of existing reservoir) redesign of Rahbe pumping station - Works related to well head chamber and chlorination with a consideration for a retaining room to resume once modified design of pumping station
wall. is approved by consultant.
Y4 Q4 Period LWP Site visits SI/DARNT Site visits
July 2019 Biweekly. 3 times per week.
August 2019 Biweekly. 3 times per week.
September 2019 Biweekly. 3 times per week.
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ANNEX H – SUMMARY OF COMMUNICATION AND MEDIA
Please refer to the excel spreadsheet attached as Annex H.
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