2019

FHETS | ESO TRAINING ACADEMY | WAVE HILTON , MARCH 19 – 22 TUESDAY WEDNESDAY THURSDAY FRIDAY

FHETS FHETS Wave Wave ESO Training Academy ESO Training Academy ESO Research Forum ESO Research Forum EHR Steering Committee Billing Steering Committee Welcome Reception Fire Steering Committee Data Games Kick off the week with MD Summit Prove your EMS and fire cocktails and light bites. trivia talents at the 2nd For the most Data After Dark Party Annual Data Games. up-to-date 5:45pm-7:45pm Join us for a night of Great prizes, drinks Salon F entertainment and and bragging rights all information, libations at Brazos Hall. available. download the app at 7:00pm-10:00pm 6:45pm-9:00pm eso.com/waveapp Brazos Hall Salon G 204 East 4th Street

HILTON AUSTIN

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@ESO_Solutions @esosolutions @eso_solutions #esowave2019 TUESDAY 3/19 TIME SESSION NAME SKILL LEVEL ROOM

7:00-8:00 BREAKFAST H,J,K

8:00-8:45 Welcome Keynote H,J,K Chris Dillie

9:00-10:15 FH Basic Operations Beginner A Gert Zoutendijk

Data Driven Decision Making using FH Software Intermediate B Frank Blackley & Jason Hathcock

FH Basic Query Builder Beginner-Intermediate D David Smith & Marc Scott

FH Inventory & Hydrants Beginner 406 Bryan Chase

FH Sketch Desktop & Sketch Mobile Intermediate 408 Robert Smoote

FH CAD Monitor Intermediate 410 Matt Sprague

Creating FH Inspection Checklists Beginner 412 Andrew Diekemper

Introduction to ESO Fire Incidents for End-Users Beginner 415 Joe McDermott

Introduction to ESO Analytics (Part 1 Instruction) Beginner 416 Deb McCoy-Freeman

Introduction to ESO Properties and Inspections for Admins Beginner 417 Chris Weinzapfel

10:30-11:45 Admin of FH Software (Part 1) Beginner-Intermediate A Jon Mensching

FH System Rules/Default Values Intermediate B Tom Dehmer

FH Expressions Advanced D Brad Carico

Creating Automated Tasks in FH Beginner E Bryan Chase

FH Occupancy & Desktop Inspections Beginner 400 Gert Zoutendijk TUESDAY 3/19 TIME SESSION NAME SKILL LEVEL ROOM

Beginner-Advanced 10:30-11:45 Accreditation Process & Lessons Learned 406 Andrew Diekemper, Frank Blackley & Jason Hathcock

FH Sketch Intermediate Intermediate 408 Robert Smoote

Introduction to ESO Fire Incidents for Admins Beginner 410 Joe McDermott

Basic Pivot Tables & Power Pivot Beginner 412 Will Potter & Jessica Spencer

FH Basic Report Writer Beginner 415 Ken Zaccard

Introduction to ESO Analytics (Part 2 Lab) Beginner 416 Deb McCoy-Freeman

11:45-1:15 LUNCH (ON YOUR OWN)

1:15-2:30 Admin of FH Software (Part 2) Beginner-Intermediate A Jon Mensching

Maps & Analysis for the Fire Service Using GIS & Other Tools Beginner-Intermediate B (Part 1) Jessica Nester & Jason Hathcock

FH Expressions Lab Advanced D Brad Carico

FH Intermediate Query Builder Beginner E Tom Dehmer

FH Basic Query Builder & Report Writer Lab Beginner 400 David Smith & Ken Zaccard

Developing In-Depth Inspections Intermediate-Advanced 404 Tim Irelan

FH User Defined Fields Beginner-Intermediate 406 Bryan Chase

FH Inspector iPad Setup Beginner 408 Gert Zoutendijk

Leveraging Analytics Reports in Everyday Practice Intermediate 412 Deb McCoy-Freeman

Train the Trainer: Making the Most of Your ESO Instance Intermediate-Advanced 415 Zach Guest

Introduction to Ad-Hoc (Part 1 Instruction) Beginner-Intermediate 416 Dustin Barton TUESDAY 3/19 TIME SESSION NAME SKILL LEVEL ROOM

1:15-4:15 Introduction to EHR for End-Users Beginner 417 Andy Arreola

3:00-4:15 Maps & Analysis for the Fire Service Using GIS & Other Tools Beginner-Intermediate B (Part 2) Jessica Nester & Jason Hathcock

FH Intermediate Report Writer Intermediate D Ken Zaccard & Tom Dehmer

FH Incident Reporting for NFIRS/EMS Intermediate E Marc Scott

Advanced Pivot Tables & Power Pivot Advanced 400 Will Potter & Todd Tuttle

Community Risk Reduction and FH Beginner-Advanced 406 Frank Blackley

FH Staff Members & Scheduling (Part 1) Intermediate 408 Chuckie Albert

Introduction to ESO Personnel Management Beginner-Intermediate 410 Zach Guest

Introduction to Ad-Hoc (Part 2 Lab) Beginner-Intermediate 416 Dustin Barton

3:00-5:45 Introduction to the Admin Console for EHR Users Beginner 415 Wade Bredemeier

4:30-5:45 How Do I Do That? FH Edition Beginner-Intermediate A Brad Carico

FH Staff Activities, Training & Programs Beginner B Will Potter

FH Intermediate Query Builder & Report Writer Lab Intermediate D Ken Zaccard & Tom Dehmer

Cleaning Up Your Occupancy Module One Bite at a Time Intermediate E Marc Scott

Excel Power Pivot Fire Analysis with Basic Tools Beginner-Advanced 400 Todd Tuttle

Introduction to ESO Quality Management Beginner-Intermediate 404 Zach Guest

Company Inspections with FH Inspector for iPad; Setting Intermediate 406 Yourself Up For Success Andrew Diekemper TUESDAY 3/19 TIME SESSION NAME SKILL LEVEL ROOM

4:30-5:45 FH Staff Members & Scheduling (Part 2) Intermediate 408 Chuckie Albert

Putting It All Together with ESO Intermediate-Advanced 410 Scott Dorsey

Introduction to ESO Properties & Inspections for End-Users Beginner 412 Chris Weinzapfel

Best Practices: How to Manage Your ESO Suite for Clean Beginner-Advanced 414 Audits & State Submission Deb McCoy-Freeman

Advanced Ad-Hoc Reporting Advanced 416 Dustin Barton

Join us for a welcome reception from 5:45pm-7:45pm in Salon F WEDNESDAY 3/20

TIME SESSION NAME SKILL LEVEL ROOM

8:00-9:00 BREAKFAST H,J,K

9:00-10:15 FH Basic Query Builder Beginner A David Smith & Ken Zaccard

Data Driven Decision Making using FH Software Beginner B Frank Blackley & Jason Hathcock

FH Basic Operations Beginner-Intermediate D Gert Zoutendijk

FH Inventory & Hydrants Beginner 406 Bryan Chase

FH Sketch Desktop & Sketch Mobile Beginner 408 Robert Smoote

FH CAD Monitor Intermediate 410 Matt Sprague

Creating FH Inspection Checklist Intermediate 412 Andrew Diekemper

Introduction to ESO Fire Incidents for End-Users Beginner 415 Joe McDermott

Introduction to ESO Analytics (Part 1 Instruction) Beginner 416 Deb McCoy-Freeman

Introduction to ESO Properties & Inspections for Admins Beginner 417 Chris Weinzapfel WEDNESDAY 3/20 TIME SESSION NAME SKILL LEVEL ROOM

10:30-11:45 Admin of FH Software (Part 1) Beginner-Intermediate A Jon Mensching

FH System Rules/Default Values Intermediate B Tom Dehmer

FH Expressions Advanced D Brad Carico

Creating Automated Tasks in FH Beginner E Bryan Chase

FH Occupancy & Desktop Inspections Beginner 400 Gert Zoutendijk

Accreditation Process & Lessons Learned Beginner-Advanced 406 Andrew Diekemper, Jason Hathcock & Frank Blackley

FH Sketch Intermediate Intermediate 408 Robert Smoote

Introduction to ESO Fire Incidents for Admins Beginner 410 Joe McDermott

Basic Pivot Tables & Power Pivot Beginner 412 Will Potter & Jessica Nester

FH Basic Report Writer Beginner 415 Ken Zaccard

Introduction to ESO Analytics (Part 2 Lab) Beginner 416 Deb McCoy-Freeman

11:45-1:15 LUNCH (ON YOUR OWN)

1:15-2:30 Admin of FH Software (Part 2) Beginner-Intermediate A Jon Mensching

Maps & Analysis for the Fire Service Using GIS & Other Tools Beginner-Intermediate B (Part 1) Jessica Nester & Jason Hathcock

FH Expressions Lab Advanced D Brad Carico

FH Basic Query Builder Report Writer Lab Beginner E David Smith & Ken Zaccard

FH Intermediate Query Builder Intermediate 400 Tom Dehmer

Developing In-Depth Inspections Intermediate-Advanced 404 Chris Weinzapfel WEDNESDAY 3/20 TIME SESSION NAME SKILL LEVEL ROOM

1:15-2:30 FH User-Defined Fields Beginner-Intermediate 406 Bryan Chase

FH Inspector iPad Setup Beginner 408 Gert Zoutendijk

Leveraging Analytics Reports in Everyday Practice Intermediate 412 Deb McCoy-Freeman

Train the Trainer: Making the Most of Your ESO Instance Intermediate-Advanced 415 Zach Guest

Introduction to Ad-Hoc (Part 1 Instruction) Beginner-Intermediate 416 Dustin Barton

1:15-4:15 Introduction to EHR for End-Users Beginner 414 Andy Arreola

3:00-4:15 Maps & Analysis for Fire Service Using GIS & Other Tools Beginner-Intermediate B (Part 2) Jessica Nester & Jason Hathcock

FH Intermediate Report Writer Intermediate D Ken Zaccard & Tom Dehmer

FH Incident Reporting for NFIRS/EMS Intermediate E Marc Scott

Advanced Pivot Tables & Power Pivot Advanced 400 Will Potter & Todd Tuttle

Community Risk Reduction and FH Beginner-Advanced 406 Frank Blackley

FH Staff Members & Scheduling (Part 1) Intermediate 408 Chuckie Albert

Introduction to ESO Personnel Management Beginner-Intermediate 410 Zach Guest

Introduction to Ad-Hoc (Part 2 Lab) Beginner-Intermediate 416 Dustin Barton

3:00-5:45 Introduction to the Admin Console for EHR Users Beginner 415 Wade Bredemeier

GET SOCIAL

@ESO_Solutions @esosolutions @eso_solutions #esowave2019 WEDNESDAY 3/20 TIME SESSION NAME SKILL LEVEL ROOM

4:30-5:45 How Do I Do That? FH Edition Beginner-Intermediate A Brad Carico

FH Staff Activities, Training & Programs Beginner B Will Potter

FH Intermediate Report Writer Lab Intermediate D Ken Zaccard & Tom Dehmer

Cleaning Up Your Occupancy Module One Bite at a Time Intermediate E Marc Scott

Excel Power Pivot Fire Analysis with Basic Tools Beginner-Advanced 400 Todd Tuttle

Introduction to ESO Quality Management Beginner-Intermediate 404 Zach Guest

Company Inspections with FH Inspector for iPad; Intermediate 406 Setting Yourself Up For Success Andrew Diekemper

FH Staff Members & Scheduling (Part 2) Intermediate 408 Chuckie Albert

Putting It All Together Intermediate-Advanced 410 Scott Dorsey

Introduction to ESO Properties & Inspections for End-Users Beginner 412 Chris Weinzapfel

Best Practices: How to Manage Your ESO Suite for Clean Beginner-Advanced 414 Audits & State Submission Deb McCoy-Freeman

Advanced Ad-Hoc Reporting Advanced 416 Dustin Barton

BE SURE TO CHECK OUT OUR NIGHTLY EVENTS - FROM TRIVIA TO LIVE MUSIC, YOU’RE SURE TO HAVE A GOOD TIME!

WELCOME RECEPTION DATA AFTER DARK PARTY DATA GAMES Kick off your FHETS & ESO Join us for a night of Prove your EMS and fire trivia Academy experience with entertainment and libations at talents at the 2nd Annual Data cocktails and light bites. Brazos Hall. Games. Great prizes, drinks and bragging rights all available. TUESDAY WEDNESDAY 5:45pm-7:45pm | Salon F 7:00pm-10:00pm | Brazos Hall THURSDAY 204 East 4th Street 6:45pm-9:00pm | Salon G THANK YOU TO OUR SPONSORS

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MEDIA PARTNERS THURSDAY 3/21 TIME SESSION NAME ROOM

7:30-8:45 BREAKFAST H,J,K

8:45-10:00 ESO Welcome Keynote & Company Roadmap, Chris Dillie, President & CEO, ESO H,J,K

10:30-11:15 Meet ESO HDE 406 Chris French, Director of Business Development, HDE, ESO

Moving from Data to Improvement B Scott Bourn, PhD, RN, FACHE, Senior Quality Consultant, ESO

From Mission to Action: What You Need to Know to Improve Cardiac Survival Rates A Michael R. Sayre, MD, Medical Director, Seattle (WA)

Mining for EMS Gold in Analytics 400 Deb McCoy-Freeman, Implementation and Training Specialist, ESO

Surviving or Thriving? Bringing a Business Mindset to the Fire Service D Sean Daniels, Assistant , Mt. Lebanon Fire Department (PA)

Hurricane Florence: Response and Recovery E Frank Blackley, Assistant Chief, Wilmington Fire Department (NC)

To Ad-Hoc and Beyond - Where Can Data Take You? 412 Dustin Barton, EHR Product Specialist, ESO

Five Fixes for Your EMS Agency’s Documentation 408 Douglas M. Wolfberg, Esq, Attorney at Law, Page, Wolfberg & Wirth, LLC

11:30-12:15 Going for Gold: Achieving Data Standards in HDE E Brent Myers, MD, MPH, Chief Medical Officer, ESO; Catherine R. Counts, PhD, MHA, Senior Fellow, UW (WA); Mike Bachman, HS, NRP, Deputy Director, Wake County EMS (NC)

Breaking Bad with Improvement Science B Remle Crowe, PhD, NREMT, Research Scientist and Performance Improvement Manager, ESO Mike Taigman, Improvement Guide, FirstWatch

Drop the “SOAP” and “DOCUMENT” - Improving Quality in Your Organization 410 Douglas Randell, Division Chief, Plainfield Fire Department (IN)

Fire Data 101 408 Stephen J. Kennedy, MPA, MS, County Administrator (FL); Jason Hathcock, Captain (NC) Andrew Diekemper, Division Chief (KS); Nicole Hayes, ESO

Fire Product Roadmap & Customer Feedback D Shelley Koegler, VP of Fire Products, ESO Tim Irelan, Director of Business Development, Fire Products, ESO

The Benefits of Hospital Alerting 412 Bill Kinch, Regional Account Manager, TrackEMS®, ESO Chris French, Director of Business Development, HDE, ESO THURSDAY 3/21 TIME SESSION NAME ROOM

11:30-12:15 EMS Value Equation Eric Beck, DO, MPH, FACEP, President & CEO for the Clinical Enterprise 404

Ambulance Cost Data Collection: Charting the Reimbursement Future for EMS Asbel Montes, Senior VP of Strategic Initiatives and Innovation, Acadian Ambulance Service 406

Meet ESO EHR 619 Sean McLeod, Senior Regional Account Manager and SME, ESO

12:15-1:30 LUNCH (ON YOUR OWN)

1:30-2:15 Put Your Data to Work D Brooke Burton, NRP, FACPE, Quality Director, Falck

Capturing Accurate Response Metrics in the Fire Service E Sean Daniels, Assistant Chief, Mt. Lebanon Fire Department (PA)

EHR Roadmap and Customer Feedback B Allen Johnson, VP of Healthcare Products, ESO Sean Leung, Director of Product Management, Healthcare Applications, ESO

Controversies in Spinal Motion Restriction A David Wampler, PhD, LP, FAEMS, Associate Professor of Emergency Health Services, UTexas Health San Antonio

Top Fire KPIs You Need for Accreditation 410 Bryan Norris, Division Chief, San Antonio Fire Department (TX)

Resolve to Solve: Fire Industry Roundtable (Part 1) 404 Shelley Koegler, VP of Fire Products, ESO Bill Gardner, Director of Fire Products, ESO

Improving Billing Practices Roundtable 408 ESO Billing Sponsors

Mission in Motion: Highlights from the 2018 Research Forum 406

2:30-3:15 Why Outcome Data Matters to EMS 400 John R. Wilmas, MD, ED Director, Mercy Hospital St. Louis (MO) Eric Cooper, MD, FACEP, Medical Program Director, Snohomish County EMS (WA)

Hot Topics in EMS Research E Henry E. Wang, MD, MS, Professor & Vice Chair for Research, Dept. of Emergency Medicine at UT Health Science Center at Houston; Featuring Panelists: David Page, David Wampler, Robert Holman

How HDE Enhances Quality Collaboratives Between EMS and Hospitals 408 Joshua C. Ishmael, MBA, MLS(ASCP)CM, NRP, EMS Community Outreach Coordinator, St. Elizabeth Healthcare (KY)

Designing the Perfect STEMI System: How Have We Done? D Scott Gilmore, MD, EMT-P, FAEMS, Medical Director, St. Louis Fire Department (MO) THURSDAY 3/21 TIME SESSION NAME ROOM

2:30-3:15 CRR Data: You Do It, You Document It, Why Don’t You Share It? B Matt Hinds-Aldrich, Data & Analytics Program Manager, NFPA

Resolve to Solve: Fire Industry Roundtable (Part 2) 404 Shelley Koegler, VP of Fire Products, ESO Bill Gardner, Director of Fire Products, ESO

Five Things You Can Do Now to Prevent a Future False Claims Case 410 Douglas M. Wolfberg, Esq, Attorney at Law, Page, Wolfberg & Wirth, LLC

Mission in Motion: Highlights from the 2018 Research Forum 406

Product Problem Solvers: FIREHOUSE Suite 619 Matt Sprague, Implementation Manager, ESO

3:45-4:30 Data Dream Team: Selecting the Right Team for Data Management Success 404 Angie Cunningham, BSN, RN, CCRN-K, C- NPT, CCSM HDE Customer Success Manager Amy Eastman, HDE Integration Engineer & Team Lead

How Good Is Your Data? B Allen Johnson, VP of Healthcare Products, ESO Scott Bourn, PhD, RN, FACHE, Senior Quality Consultant, ESO

Leadership Strategies for Building a Resilient Team A Mike Taigman, Improvement Guide, FirstWatch

2019 State Reporting Update: Challenges & Opportunities 410 David Bulloch, Implementation Coordinator, ESO

Creating a Culture of Courage: Resilience, PTSD, and Suicide Ideation in Firefighters 406 Brett M. Ellis, BA, MA, CFE, Acting Assistant Chief, Harris County ESD #48 Fire-EMS, Doctoral Candidate, 2019

sUAS - Drones in the EMS and Fire Industry E Amos Johnson, Fire Chief and Katie Thielmeyer, Risk Reduction Officer, Village of Fire Department (OH)

Pediatric Out of Hospital Cardiac Arrest D Corey Ricketson, Executive Vice President, Handtevy Paul Banerjee, DO, Medical Director, Polk County Fire Rescue

A Hands-On Approach to ESO Billing 412 Tina Backman, Billing Specialist, ESO

Meet ESO Fire Incidents 619 Tim Irelan, Director of Business Development, Fire Products, ESO THURSDAY 3/21 TIME SESSION NAME ROOM

4:40-5:15 MIH: Using Telehealth to Drive Outcomes in Psychiatric Patients 408 David French, MD, Medical University of South Carolina

If We Did It So Can You: Making Data Work for Your Agency E Scott Bourn, PhD, RN, FACHE, Senior Quality Consultant, ESO Featuring Panelists: Brooke Burton, Robert Dunne, John Wilmas, Scott Dorsey, Joshua Ishmael

Managing Shortfalls and Growth in EMS 410 Jose Cabanas, MD, MPH, FACEP, Medical Director, Wake County (NC) EMS

What’s Next? Upcoming Changes to Clinical Practice D Brent Myers, MD, MPH, Chief Medical Officer, ESO

2019 Fire Predictions B Tim Irelan, Director of Business Development, Fire Products, ESO

Firefighters Against Cancer and Exposures 406 Chris Conner, President & Founder, Firefighters Against Cancer & Exposures (FACEs)

5:30-6:30 From Cadillacs to Self-Guided Drones: How Data Will Drive Decisions and Better Outcomes H,J,K David Page, MS, NREMT-P, Prehospital Care Research Forum at UCLA

FRIDAY 3/22 TIME SESSION NAME ROOM

7:30-8:45 BREAKFAST H,J,K

8:45-9:45 Exponential Healthcare and Public Safety: The Future is Closer than You Think H,J,K Michael Gillam, MD, FACEP, Singularity University

10:15-11:00 Building Hospital and EMS Relations 408 Robert Frakes, EMS Manager, Sisters of Charity of Leavenworth Health System (CO)

Taking Aim and Targeting the Right Problem for Quality Improvement B Remle Crowe, PhD, NREMT, Research Scientist and Performance Improvement Manager, ESO

ET3 CMMI Model: Opportunities, Implications, Considerations A Eric Beck, DO, MPH, FACEP, President & CEO for the Clinical Enterprise, University of North Texas Health Science Center at Fort Worth Ed Racht, MD, Chief Medical Officer, American Medical Response Brent Myers, MD, MPH, Chief Medical Officer, ESO Allen Johnson, VP of Healthcare Products, ESO

Meeting HIPAA Security Requirements 410 Thomas Zecher, Chief Information Security Officer, Fort Drum Regional Health Planning Organization (NY) FRIDAY 3/22 TIME SESSION NAME ROOM

10:15-11:00 Using Data to Generate Dollars D Stephen J. Kennedy, MPA, MS, County Administrator, Sumter County BOCC (FL)

CRR Programs: Making an Impact in Your Community E Bill Gardner, Director of Fire Products, ESO

Quantifying Needs In A Transient, Homeless Population in Olympia, Washington 412 Ben Miller-Todd, Thurston County Medic One (WA) Scott Brownell, Thurston County Medic One (WA) Greg Rightmier, Olympia Fire Department (WA)

Billing Steering Committee, Invitation Only 615

Mission in Motion: Highlights from the 2019 Research Forum 406

Meet ESO Properties & Inspections 619 Tim Irelan, Director of Business Development, Fire Products, ESO

11:15-12:00 Moving the Needle: Engaging Your Hospital in Data Sharing 400 Jacob Johnson, LP, FP-C, RN, CFRN, CHEP, Division Director of EMS Relations Medical City Health, HCA North Texas Division

Response Times? Pffft! Bring on the Clinical Metrics D Jeffrey L. Jarvis, MD, MS, EMT-P, Medical Director, Williamson County (TX) EMS

Assessing the Impact of Video Laryngoscopy in an EMS System 410 Hezedean Smith, PhD, CFO, CEMSO, CPM, MIFirE, PMD, Assistant Chief, Orlando Fire Dept. (FL)

On Two Wheels: Data Visualization 408 James Salvia, Deputy Superintendent, Boston EMS

If Everyone Hired an Analyst Would You? And Other Things Mom A Should Have Warned You About Matt Hinds-Aldrich, PhD, Data & Analytics Program Manager, NFPA

Reigniting Your Internal Fire: Strategies to Fuel Your Leadership Tank B Jason Hathcock, Captain, Fayetteville (NC) Fire/Emergency Management

Billing Steering Committee, Invitation Only 615

Mission in Motion: Highlights from the 2019 Research Forum 406

Product Problem Solvers: ESO Suite 619 Chris Wienzapfel, Product Trainer, ESO

12:00-1:30 LUNCH (ON YOUR OWN)

1:30-2:15 HDE Roadmap & Customer Feedback 408 Allen Johnson, VP of Healthcare Products, ESO Richard Hale, Director of Data and Interoperability Products, ESO FRIDAY 3/22 TIME SESSION NAME ROOM

1:30-2:15 Creating a Culture for Patient Safety B Lee Varner, MS, EMS, EMT-P, Director of Patient Safety, Center for Patient Safety Scott Bourn, PhD, RN, FACHE, Senior Quality Consultant, ESO

STEMI of the Brain: Strategies to Identify and Triage Severe Strokes D Jason McMullan, MD, Assistant Professor of Emergency Medicine, Associate Director, Research, Division of EMS, UC Health

Dragging Us Into the Future One Compression at a Time: Leveraging Data to 406 Improve Cardiac Programs Robert Dunne, MD, FAEMS, FACEP, Medical Director, City of Detroit Fire Department (MI)

Does Prevention Matter in Your Organization? 410 Andrew Diekemper, Division Chief, Lenexa Fire Department (KS)

It Takes a Village: Shifting the Mindset to Improve Physical & Mental Health E in the Fire Service Chris Conner, President & Founder, Firefighters Against Cancer & Exposures (FACEs) Bill Gardner, Director of Fire Products, ESO Brett M. Ellis, Acting Asst. Chief, Harris County ESD #48 Fire-EMS, PhD Candidate, 2019 Blair Prince, Product Marketing, ESO

TrackEMS: Saving Lives with Time 412 Cory S. Richter, BA, NREMT-P, President CSR Training and Consulting, LLC

Meet ESO Quality Management 619 Dustin Barton, EHR Product Specialist, ESO

2:30-3:15 Healthcare Connected: Putting It All Together 406 Chris French, Director of Business Development, HDE, ESO Bill Kinch, Regional Account Manager, TrackEMS®, ESO Sean McLeod, Senior Regional Account Manager and SME, ESO

ESO Research Leadership Group: What’s on the Horizon B Scott Bourn, PhD, RN, FACHE, Senior Quality Consultant, ESO

Planning for Active Threat Responses D Mike Bachman, HS, NRP, Deputy Director, Wake County EMS (NC)

2019 ESO EMS Index & Predictions E Brent Myers, MD, MPH, Chief Medical Officer, ESO

Quality Assurance in a Training Program? Yep, It Works! 410 Jennifer Heatly, Quality Assurance and Business Process Manager, Austin Fire Department (TX)

Generational Divides: Recruitment & Retention in the New Fire Era 408 Chris Barron, MBA, Executive Director, State Firefighters’ and Fire Marshals’ Association of Texas

3:30-4:00 Closing Remarks A Chris Dillie, President & CEO, ESO Visit Lisa and Blake at Booth #7 to learn how we can help your agency save time and money with Operative IQ Ensure Your Team is Ready for Service When it comes to inventory management and asset readiness there can be no mistakes. Electronically track and report in real-time from any device.

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