CSSS de la Montagne Having trouble finding You have received this booklet because you live within the territory of the CSSS de la Montagne, a health and social your way around the services centre. The CSSS de la Montagne was created in 2004. It is comprised health care system? of the CLSC de Côte-des-Neiges, the CLSC de Parc-Extension and the CSLC Métro. The CSSS de la Montagne works closely with the medical clinics and community organizations within its territory. The mission of the CSSS is to: • Help you obtain the health and social services you need as Visit www.santemontreal.qc.ca soon as possible. • Offer high-quality services to its users. the virtual portal of the Montreal • Encourage you to adopt a healthy lifestyle. Health Care Network • Contribute, with its local and regional partners, to the improvement of public health within its territory. With 900 employees, 25 doctors, and an annual budget of $75M, it plays a leading role in the economic and community life of your neighbourhood.
The CSSS de la Montagne is: • A university-affiliated centre • A member of the Montreal Network of Health Promoting Hospitals and CSSSs, which is affiliated with the World Health Organization (WHO). • Comprised of: - The CLSC de Côte-des-Neiges - The CLSC de Parc-Extension - The CLSC Métro
Access to Health Care in Your Neighbourhood is a joint publication of the CSSS de la Montagne and the Agence de la santé et des services sociaux de Montréal. The masculine is used in its generic form and indicates both men and women. © Agence de la santé et des services sociaux de Montréal, 2009 Legal Deposit – Bibliothèque nationale du Québec, 2009 ISBN 978-2-89510-598-5 for the series (print version) ISBN 978-2-89510-599-2 for the series (PDF version) ISBN 978-2-89510-608-1 (print version) Quick reference guide ISBN 978-2-89510-609-8 (PDF version) For more information on Une version française est disponible sur demande. the CSSS de la Montagne, visit: Veuillez appeler au 514 731-1386, poste 6504. www.csssdelamontagne.qc.ca For additional copies: 514-731-1386, extension 6504 or AS2010-MON-A www.csssdelamontagne.qc.ca CHE MEDICAL RESOURCES* MIN D E FER CP 24 31 1 GMF Family Medicine 13 Clinique médicale Diamant 26 NC Groupe Santé 5512 Côte-des-Neiges Road Parc Clinic of the St. Mary’s Westmount Square ACAD JARRY Hospital Center Suite 204 1 Westmount Square IE H1N1 (GMF St. Mary) 514-737-3782 Pavillon A 3777 Jean-Brillant Street 14 Clinique médicale du 2101 Suite 230 514-734-2677 2101 Édouard-Montpetit 514-934-2334, extension 222 10 30 Acadie HUTC Flu Virus 23 2 GMF NC Herzl Family Boulevard 27 Médiclub Plexo 21 HIS Practice Centre Suite 110 6100 du Boisé Avenue ON (GMF Herzl) 514-343-6452 Suite 201 Outremont 514-739-5646 5790 Côte-des-Neiges Road 15 GMF Hillside Medical Clinic ITAINE nd ON 2 Floor (GMF Queen Elizabeth) 28 McGill Student L 514-340-8253 100 Metcalfe Avenue TA Health Services N- HORNE PARC SAINT-LAUREN 514-931-2162 A 3 Centre médical Decelles 3600 McTavish Street JE 27 VAN 5757 Decelles Avenue Suite 3301 U 16 Clinique médicale INE NI Suite 555 Métro Médic 514-398-6017 ER VER 36 T Prevention and good hygiene are the first 7 SITY 514-739-7771 5950 Côte-des-Neiges Road CATH Édouard-Montpetit PARC 1. actions to take: 4 Centre médical de la Plaza Suite 230 AUTOROUTE MÉTROPOL 14 AINTE- Place-des-Arts • Wash your hands often. 514-731-1186 S 6700 Côte-des-Neiges Road - T Suite 125 17 NC Clinique médicale 37 28 • Cough or sneeze into your elbow or shoulder instead 514-342-2941 CÔTE McGill Métro Médic Centre-Ville 18 34 of your hands. 5 Centre médical du Collège 1253 Guy Street 4 6 3 D-MONTPETI • Use soap and water or a domestic disinfectant 514-932-2122 Université-de-Montréal 1500 Atwater Avenue AR 11 16 ENFIELD to clean contaminated surfaces. Ground Floor 18 Clinique médicale Minh Chau 12 38 35 UR-P 514-937-9070 6655 Côte-des-Neiges Road De la Savane ÉDOU D 39 8 6 Centre médical Suite 235 ÉCARIE 2 29 13 DOCTE et dentaire Promed 514-735-9737 22 17 PayP attention to information campaigns 20 GU 1500 McGill College Avenue GMF CÔTE-DE-LIESSE Côte-des-Neiges Y 2. 19 Clinique médicale Plamondon 33 CÔTE-DES-NEIG aabout vaccination, particularly if you, or a (Place Montréal-Trust) Namur ES 25 Roper (GMF Queen Elizabeth) Guy-Concordia lloved one, are among the groups most likely Suite C11 4500 Sherbrooke Street West E Côte-Sainte-Catherine 1 ATWATER 32 514-845-1800 514-937-8000 5 to suffer complications: 7 Centre médical Ortho 40 ÉVESQU 20 Clinique médicale L • Pregnant women Med Physio 26 Vaccination-Médecine VARD AtwaterRENÉ- 2615 Van Horne Avenue spécialisée LE • Children 6 months to less than 5 years BOU E Suite 200 6260 Victoria Avenue Snowdon THE • The chronically ill under 65 years 514-788-1228 DÉC 19 9 Suite 201 ARIE • Household contacts and care providers of ONNEUV 8 Centre médical Ville-Marie 514-344-0098 -LUC S 1538 Sherbrooke Street West N INT E 15 infants under 6 months or persons who are 21 Clinique médicale A MAI Suite 1000 ERINE immunocompromised Vaccination-Médecine 010,5 ÔTE-S C ATH E-MARIE 514-933-2778 L spécialisée (Outremont) ERBROOK SH TE-C VIL 9 Centre médical Wood 1273 Van Horne Avenue KILOMÈTRE AIN 4060 Sainte-Catherine 514-271-1210 CLA S Keep informed about the actions to take Street West REMONT 22 GMF CLSC de 3. Suite 710 iif you have flu symptoms: Côte-des-Neiges 514-935-6555 • Consult the (GMF Côte-des-Neiges) Self-careelf-careare GuGuideuideu 10 Clinique de médecine 5700 Côte-des-Neiges Road • Call Info-Santéé privée de Montréal 514-731-8531 FACILITIES OTHER FACILITIES 1100 Beaumont Avenue 23 GMF CLSC de Suite 301 CLSCs 31 CLSC de Parc-Extension 33 St. Mary’s Hospital Center 37 Royal Victoria Hospital 514-738-4445 Côte-des-Neiges (GMF Côte-des-Neiges) 29 CLSC de Côte-des-Neiges 7085 Hutchison Street 3830 Lacombe Avenue (MUHC) 514-273-9591 514-345-3511 To obtain information 11 NC Clinique médicale (Point de service Outremont) 5700 Côte-des-Neiges Road 687 des Pins Avenue West de la Cité 1271 Van Horne Avenue 514-731-8531 32 CLSC Métro 34 Sainte-Justine University 514-934-1934 about vaccination and consultation points 300 Léo-Pariseau Street 514-731-8531 30 CLSC de Côte-des-Neiges 1801 De Maisonneuve Hospital Centre 38 Shriners Hospital 9th Floor www.santemontreal.qc.ca 24 CLSC de Parc-Extension (Point de service Outremont) Boulevard West 3175 Côte-Ste-Catherine Road for Children 514-281-1722 514-934-0354 7085 Hutchison Street 1271 Van Horne Avenue 514 345-4931 1529 Cedar Avenue Services Québec 12 NC Clinique médicale 514-273-9591 514-731-8531 35 Sir Mortimer B. Davis Jewish 514-842-4464 Diamant 25 CLSC Métro General Hospital 39 The Montreal General 514 644-4545 5885 Côte-des-Neiges Road 1801 De Maisonneuve 3755 Côte-Ste-Catherine Road Hospital (MUHC) Suite 201 Boulevard West 514-340-8222 1650 Cedar Avenue 514-731-5994 514-934-0354 GMF : FAMILY MEDICINE GROUP (GROUPE DE MÉDECINE FAMILIALE) 36 Montreal Neurological 514-934-1934 NC : NETWORK CLINIC (CLINIQUE-RÉSEAU) Hospital (MUHC) 40 The Montreal Children’s Consult regularly 3801 University Street Hospital (MUHC) The sites indicated by the dots on the map are approximate. www.pandemiequebec.gouv.qc.ca 514-398-6644 2300 Tupper Street * Only the clinics with several doctors and that offer general medical 514-412-4400 services are included in this booklet. Table of Contents
Need to see a Doctor or Nurse? 3
Medical Resources in Your Neighbourhood 3 If You are Looking for a Family Doctor 7 Seeing a Specialist 9 Seeing a Nurse 10
CSSS de la Montagne: At Your Service 12
Specialized Clinics 12 Blood Tests and Other Tests 14 Women’s Health 15 Men’s Health 16 Sexual Health 17 Services for Seniors and People with Decreased Independence 18 Birth and Children’s Services 20 Services for Children, Parents and Families 22 Youth Services 23 Home Care Services 24 Psychological and Social Support 25 Vaccinations 26
Getting Help 27
Elder Abuse and Neglect 27 Sexual Assault 27 Family Crisis 27 Intellectual Desability (ID) and Pervasive Developmental Disorders (PDD) 28 Depression 28 Gays and Lesbians Experiencing Distress or Violence 28 Drug Addiction, Alcoholism and Compulsive Gambling 29 Unwanted Pregnancy 32 Youth at Risk 33 Suicide 33 Spousal and Domestic Violence 34
Improving Services 35
A Foundation that Invests in your Health and Well-Being 36 FOR ALL EMERGENCIES Need to see a Doctor 9-1-1 or Nurse? Medical Resources POISON CENTRE in Your Neighbourhood The list of medical clinics in your neighbourhood appears 1-800-463-5060 on the map at the front of this booklet. The CSSS de la Montagne offers medical services, by appointment or on a walk-in basis. INFO-SANTÉINFO SANTÉ
• If you are concerned about your health or the health of a loved one CLSC de Côte-des-Neiges: 514-731-8531 • If you don’t know how to access services or resources in the health and social services network Point de service Outremont: 514-731-8531 • Or to find out about the services in your neighbourhood: CLSC de Parc-Extension: 514-273-9591 contact Info-Santé! CLSC Métro: 514-934-0354 www.csssdelamontagne.qc.ca A nurse will answer twenty-four hours a day, seven days a week. Network Clinics Network Clinics were created to improve access to medical services in Montreal and to reduce the number of visits to hospital emergency departments. Most of these clinics are HEALTH INSURANCE CARD accessible without an appointment seven days a week, including Holidays. They also offer on-site radiology and lab services. In Quebec, you must have a health insurance card to receive services free of charge in a health care institution. It is therefore important to get a card and keep it with The network clinics in your neighbourhood: you. When your health insurance card is about to expire, the Régie de l’assurance maladie du Québec (RAMQ) will Herzl Family Practice Centre 514-340-8253 automatically send you a renewal form. You must then 5790 Côte-des-Neiges Road, 2nd Floor go to a CLSC with the required photos and documents Côte-des-Neiges–Notre-Dame-de-Grâce Borough so that your renewal can be validated. Ensure that you Clinique médicale de la Cité 514-281-1722 change your address with the RAMQ when you move. 300 Léo-Pariseau Street, 9th Floor
RAMQ: 514-864-3411 or 1-800-561-9749 Plateau-Mont-Royal Borough www.ramq.gouv.qc.ca Clinique médicale Diamant 514-731-5994 5885 Côte-des-Neiges Road, Suite 201 Côte-des-Neiges–Notre-Dame-de-Grâce Borough PHARMACY Clinique médicale Métro Médic Centre-Ville 514-932-2122 The only 24-hour pharmacy 1253 Guy Street, Ville-Marie Borough Pharmacie Gilles Dubois Groupe Santé Westmount Square 514-934-2334 5122 Côte-des-Neiges Road 1 Westmount Square extension 222 Pavillon A, Suite 230, City of Westmount 514-737-4415
3 The majority of these clinics Other Montreal Region are accessible without an appointment Network Clinics seven days a week, including Holidays.
WEST MONTREAL CENTRAL MONTREAL
Centre d’urgence Saint-Laurent 514-747-2555 Clinique médicale 1851 514-524-7564 300 Marcel-Laurin Boulevard, Suite 121 1851 Sherbrooke Street East, Suite 101 Saint-Laurent Borough Plateau-Mont-Royal Borough
Centre d’urgence Salaberry 514-337-4772 Clinique Médimax 514-287-2683 2758 de Salaberry Street, Galeries Normandie Complexe Desjardins Ahuntsic-Cartierville Borough 150 Sainte-Catherine Street West, Hotel Tower, 4th Floor Ville-Marie Borough Brunswick Medical Centre 514-426-6677 143 Frontenac Avenue Médico Centre Mont-Royal 514-521-5555 City of Pointe-Claire 4689 Papineau Avenue Plateau-Mont-Royal Borough Centre médical Métro Monk 514-769-9999 2376 Allard Street Sud-Ouest Borough MONTREAL EAST Queen Elizabeth Urgent Care Clinic 514-481-4343 Centre médical Hochelaga 514-353-8742 2100 Marlowe Avenue 9080 Hochelaga Street Côte-des-Neiges–Notre-Dame-de-Grâce Borough Mercier–Hochelaga-Maisonneuve Borough Clinique médicale de l’Ouest 514-765-3600 Clinique médicale 3000 514-376-7702 4647 Verdun Street (Before January 2010) 3000 Bélanger Street 4475 Bannantyne Street (After January 2010) Rosemont–La Petite-Patrie Borough Verdun Borough Clinique-réseau du Cœur-de-l’Île 514-722-0000 Clinique médicale Le Plein Ciel 514-337-3171 6930 Papineau Avenue 475 Côte-Vertu Boulevard Villeray–Saint-Michel–Parc-Extension Borough Saint-Laurent Borough Clinique médicale Désy 514-326-9060 Medistat Medical Clinic 514-624-4774 5636 Henri-Bourassa Boulevard East 4965 Saint-Pierre Street Montreal-Nord Borough Pierrefonds-Roxboro Borough Clinique médicale Maisonneuve-Rosemont 514-257-7000 Statcare Clinic 514-694-9282 5345 Assomption Boulevard, Suite RC-60 175 Stillview Avenue, Suite 104 Rosemont–La Petite-Patrie Borough City of Pointe-Claire Clinique médicale Viau inc. 514-326-7203 CLSC de Bordeaux-Cartierville 514-331-2572 8465 Viau Boulevard 11822 du Bois-de-Boulogne Avenue Saint-Léonard Borough Ahuntsic-Cartierville Borough CLSC de Saint-Michel 514-374-8223 Groupe Santé Physimed 514-747-8888 3355 Jarry Street East 6363 Trans-Canada Highway, Suite 121 Villeray–Saint-Michel–Parc-Extension Borough Saint-Laurent Borough Domus Médica 514-256-5011 Clinique-réseau intégrée 514-765-7325 5601 Bélanger Street, Suite 401 du CSSS du Sud-Ouest–Verdun Villeray–Saint-Michel–Parc-Extension Borough 3922 LaSalle Boulevard Verdun Borough (continued on next page)
4 5 MONTREAL EAST (continued) If You Are Looking Polyclinique Cabrini 514-256-5700 for a Family 5700 Saint-Zotique Street East, Suite 200 Rosemont–La Petite-Patrie Borough Doctor There is a shortage of Polyclinique-réseau Pointe-aux-Trembles 514-498-4050 doctors throughout Quebec. 12905 Sherbrooke Street East, Suite 103 Various measures have been Rivière-des-Prairies–Pointe-aux-Trembles Borough put into place, including the training of new doctors, but it will take several years Family Medicine Groups before this situation is A family medicine group (or GMF) is a clinic where patients resolved. At present, not all register with their doctor. This allows doctors to develop a Montreal residents have relationship of trust with their patients and to work more access to family doctors. effectively to prevent and treat health problems. If you need to see a family GMFs are a central element of Quebec’s new strategy to doctor but you do not have facilitate access to family doctors. While there are still relatively one, go to your usual clinic or a network few GMFs in Montreal, they will continue to develop in all clinic (see the list of network clinics on pages 3, 4, 5 and 6). neighbourhoods over the next few years. If possible, always go to the same clinic. The medical team will have access to your records and will be able to offer you better long-term care. Remember to call ahead to confirm opening The GMFs in your neighbourhood: hours to avoid wasting a trip. GMF Côte-des-Neiges: 514-731-8531 GMF Herzl: 514-340-8253 GMF Queen Elizabeth Your CSSS can help you find Hillside Medical Centre: 514-931-2162 a family doctor if: Clinique médicale Roper: 514-937-8000 GMF St. Mary: 514-734-2677 • You are 70 or older • You have a chronic illness: diabetes, high blood pressure, cancer, etc. • You are pregnant • You have just been discharged from hospital and require medical follow-up For information: 514-731-1386, extension 2553
Remember to check the clinic’s office hours before you go! 6 7 Seeing a Specialist Be Well-Prepared for Your Appointment Specialists usually only see patients who have been referred by a general practitioner. If you think that you need to consult Here are some recommendations to help you prepare a specialist, you must speak with your family doctor or a doctor for your appointment with a doctor or other at a walk-in clinic first. health professional: If your doctor suggests an EMERGENCY consultation, he or she 1. Write down the following information: will refer you to the appropriate resource. If the consultation is not urgent, your doctor or the clinic staff will provide you with • Your symptoms, their frequency, and when the address and phone number of hospitals or clinics that you and under which circumstances they appear. may contact to make an appointment. You must then handle • Your personal history, such as illnesses, injuries, the process yourself. hospitalizations and operations, along with their dates. Centre hospitalier de l’Université de Montréal (CHUM) • Vaccinations that you have received, along Notre-Dame Hospital: 514-890-8000 with their dates. Saint-Luc Hospital: 514-890-8000 • Any specific conditions (allergies, disabilities, Hôtel-Dieu: 514-890-8000 pregnancy, breastfeeding, etc.). Hôpital de LaSalle of CSSS de Dorval-Lachine-LaSalle • The results of your latest tests (bloods tests, 514-362-8000 urine analyses) and recent X-rays, etc. Hôpital de Verdun of CSSS du Sud-Ouest–Verdun 2. Take a complete, up-to-date list of your medications. 514-765-7324 Your pharmacist can provide a list of your prescribed medications. You should also include any non- Hôpital du Sacré-Cœur de Montréal prescription medications, vitamins, food supplements 514-338-2222 and natural products that you are taking. If this is not Hôpital Fleury of CSSS d’Ahuntsic et Montréal-Nord possible, take all your medications with you. 514-384-2000, extension 5062 3. Prepare a list of questions that you would like to ask. Hôpital Jean-Talon of CSSS du Cœur-de-l’Île 514-495-6767 4. On the day of your appointment: • Arrive on time with a pen and paper so that you Hôpital Maisonneuve-Rosemont can take notes. 514-252-3400 • If you are unable to arrive at the scheduled time, Hôpital Santa Cabrini notify the clinic as early as possible so that your 514-252-6000 appointment can be given to another patient. • Do not hesitate to ask questions and write down Sir Mortimer B. Davis Jewish General Hospital the answers. 514-340-8222 • If necessary, ask a relative or friend to Lakeshore General Hospital accompany you. 514-630-2225 McGill University Health Centre (MUHC) Lachine Hospital: 514-637-2351 Montreal Children’s Hospital: 514-412-4400 Montreal Chest Institute: 514-934-1934 Montreal General Hospital: 514-934-1934 Montreal Neurological Hospital: 514-398-6644 Royal Victoria Hospital: 514-934-1934 Montreal Heart Institute 514-376-3330
(continued on next page) 8 9 SEEING A SPECIALIST (continued)
Sainte-Justine University Hospital Centre Advice From Your Pharmacist 514-345-4931 St. Mary’s Hospital Centre There are more than 400 pharmacies throughout 514-345-3511 Montreal, making the pharmacist a very accessible professional. Do not hesitate to consult one if you are suffering from a minor health issue or if you have a Seeing a Nurse question about medications (both prescription and non-prescription). Nurses can offer advice and provide care following an injury or The following services are offered in Montreal pharmacies: surgical procedure or for a chronic illness. They can also remove • Secure disposal of medication. stitches, perform wound care, apply dressings, provide catheter • Prescriptions for emergency oral contraception and colostomy care, or administer intravenous medication, etc. (morning-after pill). You can also see a nurse for questions about your health or to • Medication information (interactions, side effects, obtain emergency oral contraception (morning-after pill). directions). To consult a nurse, call Info-Santé at 8-1-1 or contact • Advice in the choice of over-the-counter medications, your CSSS: including natural health products. CLSC de Côte-des-Neiges: 514-731-8531 • Recommendations on pharmacological therapies for Monday to Friday, 8:00 a.m. to 8:00 p.m. quitting smoking and directions for their use. Saturdays, 8:00 a.m. to 4:00 p.m. Many pharmacists work with other health professionals CLSC de Côte-des-Neiges to offer services such as vaccination clinics, lipid profiles, Point de service Outremont: 514-731-8531 and follow-up for asthma, hypertension and other chronic Monday to Friday, 9:00 a.m. to 5:00 p.m. illnesses. Get informed! CLSC de Parc-Extension: 514-273-9591 Good Communication With Your Pharmacist Monday to Friday, 8:00 a.m. to 8:00 p.m. When you meet your pharmacist to obtain medication, Saturdays, 8:00 a.m. to 4:00 p.m. it is essential that you communicate certain information CLSC Métro: 514-934-0354 to help the pharmacist help you. Monday to Friday, 8:00 a.m. to 8:00 p.m. You must notify the pharmacist: Saturdays and Sundays, 8:00 a.m. to 4:00 p.m. • Of all medications you are currently taking (both prescription or over-the-counter). • Of all natural health products, vitamins or homeopathic products you are taking. • If you suffer from a particular health issue. • If you smoke or drink alcohol. • If you have food or drug allergies. • If you are pregnant or breastfeeding. Always going to the same pharmacy will ensure that your pharmacist has your complete medication profile so that you do not need to repeat all of this information at each visit. When you go to the pharmacy to get a prescription filled, make sure you are aware of the health problem that prompted your doctor to prescribe the medication.
10 11 Remember to check the office hours CSSS de la Montagne: before you go! At Your Service
Specialized Clinics
Smoking Cessation Health Education Centre The Health Education Centre of the CSSS de la Montagne Smoking Cessation Centre can help you adopt healthy lifestyle habits like eating better, Want to quit smoking? Take advantage of the services offered exercising and quitting smoking. Speak to your doctor, nurse at the Smoking Cessation Centre. Specialists will advise you or another health professional or contact the Centre directly on the best ways to quit. by phone. By referral only. CSSS de la Montagne Smoking Cessation Centre 514-273-9591, extension 6409
Support Groups 514-273-9591, extension 6409 Join a group to help you quit smoking and avoid relapses. Chronic Obstructive Pulmonary The Better Living Without Smoking Centre Disease (COPD) 514-849-3804 The CSSS de la Montagne offers individual sessions for COPD Cancer Prevention Centre sufferers within its territory. Sir Mortimer B. Davis Jewish General Hospital 514-340-8222, extension 3870
Other Resources CLSC de Côte-des-Neiges: 514-731-8531 Quit Smoking Line CLSC de Parc-Extension: 514-273-9591 1-866-527-7383 CLSC Métro: 514-934-0354 Quit Smoking Web site www.csssdelamontagne.qc.ca www.jarrete.qc.ca/en Nutrition, Diabetes and Asthma Cardiovascular Diseases The CSSS de la Montagne offers an educational program to The CSSS de la Montagne offers an education program for help asthma sufferers better understand and manage their people with diabetes or cardiovascular diseases so that they condition. The program looks at asthma and its symptoms, can better understand their illness and find ways to control it. its triggers and how to prevent them, medications, signs A nutritionist is also available for those who wish to adapt of deterioration, etc. their diets to their health problems. Individual meetings with a referral from a health professional.
CLSC de Côte-des-Neiges: 514-731-8531 CLSC de Parc-Extension: 514-273-9591 CLSC de Parc-Extension: 514-273-9591 CLSC Métro: 514-934-0354 www.csssdelamontagne.qc.ca
12 13 Blood Tests and Other Tests Women’s Health Go to one of the following locations for blood tests or any other Do you need information on breast cancer, osteoporosis or type of laboratory test: menopause? Your CSSS promotes a comprehensive approach CLSC Métro: 514-934-0354 to women’s health. Without an appointment Monday to Friday, 7:30 a.m. to 11:00 a.m. Breast Cancer Sir Mortimer B. Davis Jewish You need a requisition from your doctor to get a mammogram General Hospital: 514-340-8222 (breast X-ray). St. Mary’s Hospital Centre: 514-345-3511, extension 3547 Montreal General Hospital (MUHC): 514-934-1934 Do not forget to bring: CLSC de Côte-des-Neiges: 514-731-8531 • The requisition provided by your doctor CLSC de Parc-Extension: 514-273-9591 • Your health insurance card CLSC Métro: 514-934-0354 Ask your doctor if you have to stop eating, drinking or taking www.csssdelamontagne.qc.ca your medication prior to the test. or contact your doctor.
Quebec Breast Cancer Screening Program
If you are between the ages of 50 and 69, you will automatically receive a letter from the Director of Public Health inviting you to have a mammogram at a designated screening centre. This letter serves as a medical prescription. On the day of your appointment, you will be asked to fill out a consent form. You will then be registered in the Quebec Breast Cancer Screening Program and you will be invited to have a mammogram every two years. For information: • Consult your doctor • Visit www.santemontreal.qc.ca • Call the Centre de coordination des services régionaux: 514-528-2424
Remember to check the office hours before you go! 14 15 Maison Oxygène: 514-523-9283 Organizations Dedicated to Women’s Health Maison Oxygène is an environment for men experiencing Montreal Women’s Health Centre: 514-270-6110 marital and family difficulty. The service is addressed primarily The Montreal Women’s Health Centre is a community to fathers with children. (Services in French) organization composed of women who primarily work in www.cafaho.org/heberge.htm (French only) gynecological health. Services include voluntary interruption of Service d’aide aux conjoints (SAC): 514-384-6296 pregnancy (VIP), contraception, gynecological consultation, etc. SAC offers assistance to men going through divorce, conflict, www.csfmontreal.qc.ca (French Web site) feelings of jealousy or problems of domestic violence. Women’s Centre of Montreal: 514-842-4780 www.serviceaideconjoints.org The Women’s Centre of Montreal helps women in difficulty or distress. It offers food and clothing assistance, linguistic integration services, legal information, various workshops Sexual Health and training, etc. www.centredesfemmesdemtl.org Screening for HIV/AIDS and other sexually transmitted and blood-borne infections (STBBIs) is free and completely confidential. The CSSS de la Montagne also provides information, advice and support regarding STBBIs, Men’s Health contraception and pregnancy. Prostate Cancer All men aged 50 to 75 years should consult a doctor to undergo screening for prostate cancer. CLSC de Côte-des-Neiges: 514-731-8531 CLSC de Parc-Extension: 514-273-9591 CLSC Métro: 514-934-0354 CLSC de Côte-des-Neiges: 514-731-8531 www.csssdelamontagne.qc.ca CLSC de Parc-Extension: 514-273-9591 CLSC Métro: 514-934-0354 www.csssdelamontagne.qc.ca If you have been diagnosed with cancer, you can join a support group. Canadian Cancer Society: 1-888-939-3333 www.cancer.ca
Organizations Dedicated to Men’s Health Criphase: 514-529-5567 Criphase is a resource and intervention centre for men who were victims of sexual abuse in their childhood. www.criphase.org Entraide pour hommes de Montréal: 514-355-8300 Entraide pour hommes de Montréal offers support groups for men on fatherhood, marriage, depression, job loss, personal development, etc. (Groups in French) www.entraidepourhommes.ca
16 17 Services for Seniors and People with Decreased Independence The CSSS de la Montagne offers many services to seniors, people with decreased independence, their families and caregivers, including: • Overall health evaluations • Advice on nutrition, exercise, healthy lifestyle habits and fall prevention • Evaluations of home adaptation needs • Respite for caregivers • Assistance with personal care Domestic Help • Nursing care With a referral from the CLSC, housekeeping services are • Psychological support available to people 65 and over at a variable rate based on • End-of-life care family income through the Financial Assistance Program for Domestic Help Services. These services may be offered at the CLSC or at home. Some services are also provided in collaboration with With a referral from the CLSC, people under 65 who require community organizations. domestic help following surgery or as a result of an illness or any other incapacity may also benefit from the Financial Assistance When home care services can no longer meet the needs of Program for Domestic Help Services. a person with significantly decreased independence, social workers at the hospital or CLSC can help you make a request This program makes it possible for people to obtain affordable for a residential placement. domestic help while supporting a local company. Day Centre These services are offered by: The day centre works jointly with the CLSC’s home care NOVaide: 514-278-6767 services. Activities enable seniors to live at home, avoid social (CLSC de Parc-Extension area) isolation, maintain their physical capacities and social skills, and provide respite to their caregivers. La Grande Vadrouille: 514-341-0443 (CLSC Côte-des-Neiges and CLSC Métro areas) If you feel that you need one of these services for yourself or a loved one, contact your CSSS. A professional will evaluate your situation to best meet your needs. Other Resources Elder Abuse and Neglect Info-Abuse CLSC de Côte-des-Neiges: 514-731-8531 If you are experiencing physical or psychological abuse or CLSC de Parc-Extension: 514-273-9591 neglect, or know of a senior who is, call: 514-489-2287 or 1-888-489-2287 CLSC Métro: 514-934-0354 or ask a CSSS professional for advice: www.csssdelamontagne.qc.ca CLSC de Côte-des-Neiges: 514-731-8531 CLSC de Parc-Extension: 514-273-9591 CLSC Métro: 514-934-0354 Tel-Aînés A listening, referral and prevention service for seniors and their loved ones. (Services in French) 514-353-2463 www.tel-ecoute.org
18 19 Birth and Children’s Services Prenatal Courses Prenatal courses help future parents prepare for childbirth Parents of babies or young children and parents-to-be have and create the best possible conditions for the mother, access to a full range of services in their neighbourhood. father and unborn child. The CSSS de la Montagne offers advice on pregnancy, baby care, breastfeeding, nutrition, vaccinations, education, child behaviour and family life. Parents can also benefit from prenatal and postnatal follow-up, prenatal classes and breastfeeding clinics. CLSC de Côte-des-Neiges: 514-731-8531 CLSC de Parc-Extensio: 514-273-9591 CLSC Métro: 514-934-0354
CLSC de Côte-des-Neiges: 514-731-8531 www.csssdelamontagne.qc.ca CLSC de Parc-Extension: 514-273-9591 Birthing Centres and Midwives CLSC Métro: 514-934-0354 For mothers-to-be who would like to give birth with the help www.csssdelamontagne.qc.ca of a midwife in a birthing centre, at home or in a hospital. Côte-des-Neiges Birthing Centre International Adoption 514-736-2323 For specialized services in international adoption. West Island HSSC Birthing Centre CSSS Jeanne-Mance: 514-521-7663 514-697-1199 CSSS de l’Ouest-de-l’Île: 514-697-4110
Breastfeeding Breastfeeding clinics offer mothers, mothers-to-be, and their immediate families an opportunity to ask experts about breastfeeding and provide a place to talk and share with other mothers.
CLSC de Côte-des-Neiges: 514-731-8531 CLSC de Parc-Extension: 514-273-9591 CLSC Métro: 514-934-0354 www.csssdelamontagne.qc.ca Nourri-Source 514- 948-9877 www.nourri-source.org
20 21 Services for Children, Youth Services Parents and Families When youths have questions about general health, sexuality (contraception, sexually transmitted infections [STIs], etc.), The CSSS de la Montagne provides health and social services pregnancy, drug addiction, family problems or other topics, and family support to families in difficulty. a team of professionals can help them at the CSSS de la Montagne or in neighbourhood schools.
Under the Civil Code of Quebec, youths 14 years and older CLSC de Côte-des-Neiges: 514-731-8531 may receive health services that are completely confidential. CLSC de Parc-Extension: 514-273-9591 CLSC Métro: 514-934-0354 www.csssdelamontagne.qc.ca CLSC de Côte-des-Neiges: 514-731-8531 CLSC de Parc-Extension: 514-273-9591 Youth Centres CLSC Métro: 514-934-0354 Both youth centres on the Island of Montreal offer services to www.csssdelamontagne.qc.ca children and young people aged 0 to 18. They are mandated to ensure the protection of young people and to intervene with young offenders, while offering support to these youths’ Other Resources parents. They offer services in family mediation, adoption, Ado-Cause (Sacado) biological family background research and reunion. Anonymous psychological consultation for adolescents Centre jeunesse de Montréal and young adults. (Services in French) 514-593-3979 514-572-2236 www.centrejeunessedemontreal.qc.ca (French Web site) www.ado-cause.ca Batshaw Youth and Family Centres Alateen Services in English. Alateen is a mutual support group for youth whose lives 514-989-1885 have been affected by the alcoholism of a family member or close friend. www.batshaw.qc.ca 514-866-9803 www.al-anon.alateen.org/english Other Resources Street Kids Clinic Éducation Coup-de-fil On-site: doctors, nurses, dentists, psychologists, social Professional telephone consultation service for family members, workers, and access to showers. including minors and their friends. 1250 Sanguinet Street 514-525-2573 514-527-2361, extension 3682 www.education-coup-de-fil.com Tel-Jeunes Ligne parents Listening, guidance and referral service available at all times. A telephone service specialized in parent-child relationships. 1-800-263-2266 For parents only. www.teljeunes.com 514-288-5555 Also see the Getting Help section on page 27.
22 23 Home Care Services Psychological and Social Support Following an evaluation, home care services are offered to Our teams can help you with problems related to mental health, individuals with temporary or permanent impairments, such as addiction, violence and abuse, poverty, social exclusion, and seniors or people with disabilities, who are in recovery, who have emotional or psychological distress. Intake services, follow-up, AIDS or a chronic illness, or who are in the end-stages of life. counselling and psychosocial consultations are offered at your CSSS, by appointment or on a walk-in basis. These services can include medical, nursing, psychosocial, rehabilitation, nutrition, domestic services, as well palliative care, bereavement support, caregiver services, and referrals to residential resources. CLSC de Côte-des-Neiges: 514-731-8531 CLSC de Parc-Extension: 514-273-9591 CLSC Métro: 514-934-0354 CLSC de Côte-des-Neiges: 514-731-8531 www.csssdelamontagne.qc.ca CLSC de Parc-Extension: 514-273-9591 CLSC Métro: 514-934-0354 Crisis Centre www.csssdelamontagne.qc.ca Individials dealing with a difficult situation or a crisis should, in the first place, communicate with a crisis centre where professionals offer services 24 hours a day, seven days a week: consultation, evaluation, reference, orientation, follow-up and, in some cases, housing. TRACOM: 514-483-3033 (English services available)
Psychiatric Emergency St. Mary’s Hospital Centre: 514-345-3511 Montreal General Hospital: 514-934-1934, ext. 2216 Royal Victoria Hospital (MUHC): 514-934-1934, ext. 34271
Other Resources AMI-Quebec: 514-486-1448 Support and help centre for families of people suffering from mental illness. www.amiquebec.org Centre Multi-Écoute: 514-737-3604 Support, psychosocial assistance and reference centre. Services are offered out of respect for participants’ culture and, whenever possible, in their language. www.multiecoute.org Déprimés anonymes: 514-278-2130 Telephone listening service and weekly meetings for people suffering from depression. www.deprimesanonymes.org (French Web site) Tel-Aide: 514-935-1101 Free and confidential listening service for people in distress, available 24 hours a day, 7 days a week. www.telaide.org 24 25 Vaccinations Getting Help Vaccinations are your best protection against many serious illnesses. Do not hesitate to get them for yourself, your children and other loved ones. Basic vaccines for children and certain vaccines for adults are offered free of charge* Elder Abuse and Neglect at the following facilities: CLSC de Côte-des-Neiges: 514-731-8531 Info-Abuse If you are experiencing physical or psychological abuse CLSC de Parc-Extension: 514-273-9591 or neglect, or know of a senior who is, call 514-489-2287 CLSC Métro: 514-934-0354 or 1-888-489-2287 * Conditions apply for receiving certain vaccinations free of charge. or ask your CSSS for professionals for advice. CLSC de Côte-des-Neiges: 514-731-8531 CLSC de Parc-Extension: 514-273-9591 CLSC Métro: 514-934-0354 Flu Vaccine Tel-Aînés: 514-353-2463 Listening, referral and prevention service for seniors A flu vaccine campaign is held every fall. The vaccine is free and their loved ones. (Services in French) for people at high-risk for complications, such as people www.tel-ecoute.org aged 60 years and over, children (aged from 6 to 23 months), people with chronic illnesses, as well as people in close contact with these individuals. The pneumococcal vaccine Sexual Assault is also offered to people aged 65 years and over and to people with chronic illnesses. Montreal Sexual Assault Centre: 514-934-4504 CLSC de Côte-des-Neiges: 514-731-8531 Bilingual service available at all times. CLSC de Parc-Extension: 514-273-9591 CLSC Métro: 514-934-0354 Family Crisis
Youth Protection For Travellers For support in case of a family crisis or to report on an endangered child. Centre for Tropical Diseases Centre jeunesse de Montréal: 514-896-3100 at the Montreal General Hospital 1650 Cedar Avenue www.centrejeunessedemontreal.qc.ca (French Web site) 514-934-8049 Batshaw Youth and Family Centres: 514-935-6196 Services in English. Clinique Santé-Voyage Saint-Luc 1001 Saint-Denis Street, 6th Floor www.batshaw.qc.ca 514-890-8332 Other Resources Éducation Coup-de-fil: 514-525-2573 Professional telephone consultation service for family members, including minors and their friends. www.education-coup-de-fil.com Ligne parents: 514-288-5555 A telephone service specialized in parent-child relationships. For parents only.
26 27 Intellectual Disability (ID) Drug Addiction, Alcoholism and Pervasive Developmental and Compulsive Gambling
Disorders (PDD) Al-Anon and Alateen Your CSSS offers many services to people affected by Support groups for relatives and friends of alcoholics and for intellectual disabilities or pervasive developmental disorders people who have been affected by the alcoholism of a loved and their families. When specialized services are required, one. Al-Anon also offers Alateen, a recovery program for the CSSS will refer people to the Centre de réadaptation its young members. en déficience intellectuelle et en troubles envahissants 514-866-9803 du développement (CRDI-TED). www.al-anon.alateen.org/english Alcochoix + Assistance program that promotes moderate alcohol consumption. CLSC de Côte-des-Neiges: 514-731-8531 514-273-5600, extension 6360 CLSC de Parc-Extension: 514-273-9591 www.dependances.gouv.qc.ca CLSC Métro: 514-934-0354 Alcoholics Anonymous (AA) www.csssdelamontagne.qc.ca Support groups for people who want to overcome their alcohol problems and help others recover. 514-376-9230 Depression www.aa-quebec/AA_quebec Centre Dollard-Cormier Déprimés anonymes Evaluation, treatment and rehabilitation for people suffering Telephone listening service and weekly meetings for people from alcoholism, drug addiction or compulsive gambling. suffering from depression. (Services in French) 514-278-2130 950 de Louvain Street East www.deprimesanonymes.org (French Web site) 514-385-1232 www.centredollardcormier.qc.ca Gays and Lesbians Experiencing Programme jeunesse 514-982-1232 Distress or Violence Urgence-Toxicomanie Information, help and referral service for people with Gai Écoute drug addiction, alcoholism or gambling problems, Telephone listening service, assistance and information centre available 24 hours a day, 7 days a week. for people with questions related to sexual orientation. 514-288-1515 514-866-0103 www.gaiecoute.org (French Web site) CRAN inc. Medical and psychosocial services for people suffering Centre de solidarité lesbienne (CSL) from drug addiction. A meeting place for lesbians, the CSL offers support through 110 Prince Arthur Street West discussion groups, individual meetings and workshops. 514-527-6939 (Activities in French) www.cran.qc.ca 514-526-2452 www.solidaritelesbienne.qc.ca Drugs: Help and Referral Information, referral and help-line available 24 hours a day, 7 days a week. 514-527-2626 www.drogue-aidereference.qc.ca
(continued on next page) 28 29 DRUG ADDICTION, ALCOHOLISM AND COMPULSIVE GAMBLING (continued) Sterile Material Distribution Gambling: Help and Referral and Exchange Information, referral and help-line available 24 hours a day, 7 days a week. The CSSS de la Montagne offers a used syringe recovery 514-527-0140 and exchange service for injection drug users (IDUs). www.jeu-aidereference.qc.ca Without an appointment: Le Portage CLSC Métro: 514-934-0354 Treatment and rehabilitation for people suffering From Monday to Friday, 8:00 a.m. to 8:00 p.m. from drug addiction. Saturdays, Sundays and Holidays, 8:00 a.m. to 4:00 p.m. 865 Richmond Square 514-939-0202 www.portage.ca Other Resources Cactus Maison Jean Lapointe Organization for drug addicts (injectable and non- Treatment and rehabilitation for people suffering from injectable drugs) and other at-risk individuals in order alcoholism, drug addiction or gambling problems. to reduce the transmission of sexually transmitted and (Services in French) blood-borne infections (STBBIs). Open weekday evenings 111 Normand Street from 8:00 p.m. and Saturdays and Sundays from 4:00 p.m. 514-288-2611 514-847-0067 www.maisonjeanlapointe.com www.cactusmontreal.org Pavillon Foster Spectre de rue Treatment and rehabilitation for people suffering from Organization for marginalized people with problems alcoholism, drug addiction or gambling problems. related to mental health issues, substance abuse (English services available) (injectable and non-injectable drugs) and prostitution. 3285 Cavendish Boulevard, Suite 100 Day centre and street work at night. (Services in French) 514-486-1304 514-524-5197 www.pavillonfoster.org
30 31 Unwanted Pregnancy Youth at Risk Support is offered to women who are making a decision about an unwanted pregnancy. These women are referred to Director of Youth Protection (Le Directeur appropriate resources, as required. Pregnancy tests are de la Protection de la jeunesse, DPJ) performed on-site free of charge. To report situations where a child is abandoned, has severe behavioural problems, is a victim (or has serious chances of being a victim) of neglect, physical or psychological violence or sexual abuse. CLSC de Côte-des-Neiges: 514-731-8531 CLSC de Parc-Extension: 514-273-9591 Centre jeunesse de Montréal 514-896-3100 CLSC Métro: 514-934-0354 www.centrejeunessedemontreal.qc.ca (French Web site) www.csssdelamontagne.qc.ca Batshaw Youth and Family Centres Services in English. Emergency Oral Contraception 514-935-6196 Emergency oral contraception, or the morning-after pill, www.batshaw.qc.ca may be obtained from a doctor, nurse or pharmacist (without a prescription). Other Resource Voluntary Interruption of Pregnancy (VIP) Tel-Jeunes Listening, guidance and referral service available at all times. Women who want information about VIP or to be referred 1-800-263-2266 to this service free of charge can contact their CLSC. www.teljeunes.com Grossesse-Secours Support and information for pregnant women and new mothers. Suicide 514-271-0554 www.grossesse-secours.org Suicide Action Montréal Help and listening service available 24 hours a day, 7 days a week for suicidal people and their loved ones and for those bereaved by suicide. 514-723-4000 www.suicideactionmontreal.org
32 33 Spousal and Domestic Violence Improving In partnership with other community resources, the CSSS de la Montagne offers a variety of services to victims of spousal Services violence and to children who witness spousal violence. All efforts are made to ensure quality services at the CSSS de la Montagne. If you are not satisfied with the services you receive, you can contact the person responsible for CLSC de Côte-des-Neiges: 514-731-8531 the service concerned. CLSC de Parc-Extension: 514-273-9591 If you are still not satisfied, you may file a complaint with the CLSC Métro: 514-934-0354 Local Service Quality and Complaints Commissioner. If you need help filing your complaint, the Commissioner can assist you or Resources for Violent Men refer you to an organization that has been designated by the Ministry of Health and Social Services to provide assistance. Entraide pour hommes de Montréal 514- 355-8300 (Services in French) Local Service Quality and Complaints Commissioner of the CSSS de la Montagne www.entraidepourhommes.ca To lodge a complaint or express your satisfaction about Option the services received from your CSSS, contact the Local Services in French. Service Quality and Complaints Commissioner of the CSSS 514- 527-1657 de la Montagne. www.optionalternative.ca 514-934-0354 Pro-Gam 514-270-8462 Other Resources to Help You Lodge a Complaint www.pro-gam.ca Users’ Committee of the CSSS de la Montagne 514-731-8531, extension 5093 Resource for Violent Women Centre d’assistance et d’accompagnement Option aux plaintes de l’Île de Montréal Services in French. 514-861-5998 514-527-1657 Ombudsman www.optionalternative.ca If you are not satisfied with the response or conclusions of the Local Service Quality and Complaints Commissioner, Resources for Victims of Violence you may contact the Quebec Ombudsman. 514-873-2032 S.O.S. Violence Conjugale www.protecteurducitoyen.qc.ca/en 514-873-9010 or 1-800-363-9010 www.sosviolenceconjugale.ca (French Web site) WOMEN/AWARE 514-489-1110 www.womenaware.ca Programme Côté Cour Professional assistance service for victims of spousal abuse and family violence who are required to appear in court. www.educaloi.qc.ca/cotecour Montreal Courthouse 514-868-9577, extension 0 Municipal Court 514-861-0141 34 35 A Foundation That Notes Invests in your Health and Well-Being
Since its creation, the Fondation du CSSS de la Montagne has been dedicated to decreasing poverty, isolation and despair. It intervenes to prevent child abuse and neglect and offers support and respite for families. The Fondation engages in many activities: organizing leisure activities for children with learning difficulties, supporting area organizations, covering the cost for summer camp for children from low-income families, or contributing to a street festival for multiple families. The Fondation is often the last resort for the CSSS, who generally comes to us after knocking on many doors. This spirit of sharing and the professionalism of our staff are what guide the Fondation in granting funds.
514-731-1386, extension 2327
36 37 Notes Notes
38 39 Notes
40 Having trouble findin g your way around the H1N1 health care system? Flu Virus
Prevention and good hygiene are the first Visit www.santemontreal.qc.ca 1. actions to take: the virtual portal of the Montreal • Wash your hands often. • Cough or sneeze into your elbow or shoulder instead Health Care Network of your hands. • Use soap and water or a domestic disinfectant to clean contaminated surfaces.
Pay attention to information campaigns 2. about vaccination, particularly if you, or a loved one, are among the groups most likely to suffer complications: • Pregnant women • Children 6 months to less than 5 years • The chronically ill under 65 years • Household contacts and care providers of infants under 6 months or persons who are immunocompromised
Keep informed about the actions to take 3. if you have flu symptoms: • Consult the Self-care Guide • Call Info-Santé
To obtain information about vaccination and consultation points www.santemontreal.qc.ca Services Québec 514 644-4545
Consult regularly www.pandemiequebec.gouv.qc.ca