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Manuel Utilisateur Documentation Technique | Manuel Manuel utilisateur Documentation Technique | Manuel Ref. : FR_IPDIVA_MU-0002_rev.2.00_Manuel utilisateur -Secure 8.1 Version : 2.00 Produit : IPdiva Secure Date : 06/12/2017 Objet : Cette documentation a pour but de guider les utilisateurs dans l’utilisation d’IPdiva Secure. L'utilisateur s'authentifie et aux regards de ses droits, la plateforme de Médiation lui présente les ressources qui lui sont accessibles. L'utilisateur peut activer une ressource afin d'accéder à son application de manière sécurisée. Documentation Technique | Manuel utilisateur 1 Manuel utilisateur TABLE DES MATIERES 1. Préambule .........................................................................................................4 2. Règles pare-feu ..................................................................................................4 3. Installation des différents clients IPdiva ................................................................4 3.1 IPdivaClient / IPdivaClient VPN .......................................................................4 Systèmes d’exploitation et navigateurs supportés .......................................4 Installation sur Microsoft Windows ............................................................5 Installation sur Mac OS ......................................................................... 12 3.2 ActiveX / Java (antérieur) ............................................................................ 16 Systèmes d’exploitation et navigateurs supportés ..................................... 16 Installation de l’ActiveX ......................................................................... 17 Java .................................................................................................... 19 Configuration des différents navigateurs .................................................. 20 3.3 Client RDP (pour MAC OS X uniquement) ....................................................... 26 3.4 Utilitaires complémentaires IPdiva (facultatif) ................................................. 28 IPdivaConnect (pour Windows) ............................................................... 28 IPdiva Agent GUI (Pour Windows) ........................................................... 31 4. Connexion au portail d’accès .............................................................................. 38 4.1 Page d’accueil ............................................................................................ 38 4.2 Authentification .......................................................................................... 41 Choix du domaine d’authentification (optionnel) ....................................... 42 Identification et authentification ............................................................. 43 Contrôles d’intégrité et de conformité ...................................................... 46 4.3 Interface utilisateur ..................................................................................... 47 Présentation des ressources ................................................................... 47 Lancement d’une ressource .................................................................... 48 Cas d’erreurs connus ............................................................................. 52 Utilitaires ............................................................................................. 53 Historique ............................................................................................ 54 Déconnexion ........................................................................................ 55 5. Smartphone et synchronisation ActiveSync .......................................................... 58 5.1 Configuration ActiveSync (Messagerie mail) sur smartphone / tablette .............. 58 6. Incidents de fonctionnement. ............................................................................. 63 Documentation Technique | Manuel utilisateur 2 Manuel utilisateur FIGURES Figure 1 : Liste d'utilitaires accessible pour l'utilisateur ..................................................5 Figure 2 : Liste d'utilitaires accessible pour l'utilisateur ..................................................9 Figure 3 : Téléchargement de l’utilitaire IPdiva Client pour Mac OS ............................... 12 Figure 4 : Téléchargement de l’utilitaire IPdiva VPN pour Mac OS .................................. 14 Figure 5 : Démarrage du mode privé depuis le menu du navigateur Firefox .................... 38 Figure 6 : Fenêtre de navigation privée ...................................................................... 38 Figure 7 : Fenêtre de bienvenue ............................................................................... 39 Figure 8 : Exemple de fenêtre de sélection du certificat ............................................... 40 Figure 9 : Fenêtre d’authentification .......................................................................... 41 Figure 10 : Sélection d’un domaine d’authentification .................................................. 42 Figure 11 : Démarrage du mode privé depuis le menu du navigateur Firefox .................. 43 Figure 12 : Authentification forte avec mot de passe unique ......................................... 44 Figure 13 : Exemple de mail reçu avec le mot de passe unique ..................................... 44 Figure 14 : Demande de présentation d'un certificat utilisateur ..................................... 45 Figure 15 : Champ identifiant renseigné automatiquement après vérification du certificat 46 Figure 16 : Présentation des ressources ..................................................................... 47 Figure 17 : Pop-up de confirmation pour l'exécution d'IPdivaClient ................................ 48 Figure 18 : Exemple de lancement d'une ressource SSH avec IPdivaClient ..................... 49 Figure 19 : Comportement indiquant l'utilisation de l'ActiveX / Java .............................. 49 Figure 20 : Sélection et lancement d’une ressource ..................................................... 50 Figure 21 : Ressource chargée via ActiveX ................................................................. 51 Figure 22 : Configuration d'un proxy ......................................................................... 52 Figure 23 : Accès à l'onglet "Utilitaires" ..................................................................... 53 Figure 24 : Contenu de l'onglet "Utilitaires" ................................................................ 53 Figure 25 : Affichage de l'historique des connexions sur IPdiva ..................................... 54 Figure 26 : Onglet "Déconnexion" ............................................................................. 55 Figure 27 : Confirmation de déconnexion ................................................................... 56 Figure 28 : Exemple de suppression des données de cache sous IE ............................... 57 Documentation Technique | Manuel utilisateur 3 Manuel utilisateur 1. Préambule L’accès au portail IPdiva vous permet d’accéder à des ressources mises à disposition par votre administrateur. Certaines de ces ressources nécessitent l’installation de composants particulier sur le poste utilisateur. Les ressources en question sont reconnaissables au fait qu’elles fassent appel à un plugin. Vous trouverez dans cette documentation les informations nécessaires concernant l’installation de ces composants, en fonction du système d’exploitation utilisé. 2. Règles pare-feu Lors de l’utilisation du client IPdiva ou des plugins ActiveX/Java, l’utilisation de ressources nécessitant ces utilitaires est soumise à une connexion vers le serveur IPdiva sur une adresse et un port spécifique. La configuration étant définie par votre administrateur, veuillez le contacter afin qu’il vous informe sur l’adresse et le port à autoriser pour la connexion des plugins. 3. Installation des différents clients IPdiva Depuis la version IPdiva Secure 8.1, IPdiva introduit un nouveau client pour l’utilisation des ressources IPdiva. Le but de ce client IPdiva est de remplacer les composants ActiveX / Java utilisés dans versions précédentes d’IPdiva et suite à l’arrêt du support JAVA sur les navigateurs Mozilla Firefox (depuis la version 52) / Google Chrome (depuis la version 43). Sans contre-indication particulière de la part de votre administrateur, privilégiez l’installation du composant « IPdivaClient ». 3.1 IPdivaClient / IPdivaClient VPN Systèmes d’exploitation et navigateurs supportés Les systèmes d’exploitation ainsi que les navigateurs supportés par IPdivaClient sont les suivants : Navigateur Internet Mozilla Google Microsoft -------------- Explorer (10 Safari Firefox Chrome mini) Edge *OS Windows 7 Oui Oui Oui N/C N/C Windows 8 / 8.1 Oui Oui Oui N/C N/C Windows 10 Oui Oui Oui Oui N/C Documentation Technique | Manuel utilisateur 4 Manuel utilisateur Navigateur Internet Mozilla Google Microsoft -------------- Explorer (10 Safari Firefox Chrome mini) Edge *OS OS X 10.11 N/C Oui Oui N/C Oui (El Capitan) macOS Sierra N/C Oui Oui N/C Oui (10.12 Max OS High N/C Oui Oui N/C Oui Sierra (10.13) * IPdivaClient sera supporté ultérieurement sur certaines distributions Linux. Installation sur Microsoft Windows L’installation d’IPdivaClient se fait au moyen d’un package à exécuter sur le poste utilisateur. Ce dernier peut être récupéré depuis le menu « Utilitaires » lorsque vous êtes connectés sur le portail IPdiva. Si l’onglet est absent, il sera nécessaire de vous rapprocher auprès de l’administrateur
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