Operational Performance Reporting Airport July 2018

Departure Punctuality - Jul-18

Last Month Last Year % Change Target Var to Target First Wave 79.9% 77.4% 2.5% 85.0% -5.1% Not First Wave 60.3% 61.8% -1.5% 85.0% -24.7% Grand Total 64.3% 65.2% -0.8% 85.0% -20.7%

Departure Punctuality - Last 12 Months

This Year Prev Year % Change Target Var to Target First Wave 81.7% 84.1% (2.5%) 82.0% -0.3% Not First Wave 67.7% 74.1% (6.5%) 82.0% -14.3% Grand Total 70.6% 76.4% (5.8%) 82.0% -11.4% ATMs and Passenger Volumes

MTD YTD Last Year Change Last Year Change Last Year Change Last Year Change Terminal Flight Passengers Passengers %MovementsMovements % Passengers Passengers %MovementsMovements % Arriving 709,673 699074 2% 4032 4048 -0% 2,501,732 2406377 4% 14919 14663 2% Terminal 1 Departing 751,988 749705 0% 4036 4052 -0% 2,558,215 2487889 3% 14927 14673 2% Terminal 1 1,461,661 1448779 1% 8068 8100 -0% 5,059,947 4894266 3% 29846 29336 2% Total Arriving 321,037 360798 -11% 1531 1904 -20% 1,086,433 1234143 -12% 5101 6445 -21% Terminal 2 Departing 353,034 396841 -11% 1543 1914 -19% 1,114,061 1287951 -14% 5182 6540 -21% Terminal 2 674,071 757639 -11% 3074 3818 -19% 2,200,494 2522094 -13% 10283 12985 -21% Total Arriving 444,803 400805 11% 3932 3776 4% 1,649,914 1541713 7% 14955 14635 2% Terminal 3 Departing 462,573 422042 10% 3936 3785 4% 1,672,475 1576581 6% 14964 14649 2% Terminal 3 907,376 822847 10% 7868 7561 4% 3,322,389 3118294 7% 29919 29284 2% Total Grand Total 3,043,108 3029265 0% 19010 19479 -2% 10,582,830 10534654 0% 70048 71605 -2% Monthly Movements Top 10

Operator Name Operator IATA Code # ATMs % of ATMs # Delays % Flights with no Delay BE 3154 20.5% 854 73% FR 2955 19.2% 1155 61% JET2.COM LS 2130 13.8% 570 73% EASYJET EZY 2129 13.8% 875 59% MT 1553 10.1% 692 55% TUI TOM 1519 9.9% 604 60% BA 668 4.3% 160 76% LH 465 3.0% 145 69% EI 458 3.0% 104 77% K.L.M. KL 361 2.3% 49 86% Grand Total 15392 100.0% 5208 66%

Yearly Airline Movements Top 10

Operator Name Operator IATA Code # ATMs % of Total ATMs # Delays % Flights with no Delay FLYBE BE 36043 19% 8327 77% RYANAIR FR 27046 14% 8163 70% EASYJET AIRLINES EZY 23394 12% 7913 66% JET2.COM LS 14319 7% 3223 77% TUI TOM 12263 6% 4197 66% THOMAS COOK AIRLINES MT 11496 6% 4307 63% BRITISH AIRWAYS BA 7570 4% 1661 78% AER LINGUS EI 5501 3% 989 82% LUFTHANSA LH 5340 3% 1459 73% K.L.M. KL 3895 2% 852 78% Grand Total 146867 77% 41091 72%

Departure Punctuality by Terminal

T1 Punctuality T2 Puntuality T3 Puntuality 60.58% 64.55% 68.11%

First Wave Departure Punctuality

Operator Name Operator IATA Code # Movements % of Movements Punctuality % RYANAIR FR 357 18.3% 84.59% EASYJET AIRLINES EZY 329 16.9% 82.67% JET2.COM LS 495 25.4% 82.63% FLYBE BE 221 11.3% 81.90% BRITISH AIRWAYS BA 54 2.8% 77.78% K.L.M. KL 31 1.6% 77.42% THOMAS COOK AIRLINES MT 148 7.6% 74.32% AIRLINES SN 26 1.3% 73.08% TUI TOM 234 12.0% 71.37% LUFTHANSA LH 56 2.9% 66.07% Grand Total 1951 100.0% 80.11% Monthly Airline Performance by Departure Punctuality

Departing Punctuality Punctuality Operator Arriving Departing Change (Dep- Inbound Ranking Operator Name IATA Code Movements Movements Punctuality Punctuality Arr) Baggage 1 EXPRESS I2 28 0.1% 100% 93% (7%) 71% 2 CX 62 0.3% 84% 90% 6% 81% AMERICAN 3 AA 122 0.6% 69% 89% 20% 80% AIRLINES 4 LM 306 1.6% 88% 84% (3%) 96% 5 K.L.M. KL 361 1.9% 90% 83% (6%) 85% 5 HU 36 0.2% 83% 83% 0% 44% 7 AIR KM 10 0.1% 100% 80% (20%) 100% 8 AIR AF 184 1.0% 72% 79% 8% 82% 9 QR 142 0.7% 97% 79% (18%) 83% 10 VS 283 1.5% 78% 78% 0% 76% AIRWAYS 11 3O 18 0.1% 100% 78% (22%) 89% 12 BRITISH AIRWAYS BA 668 3.5% 75% 77% 3% 87% 13 FI 44 0.2% 68% 77% 9% 45% 14 WY 62 0.3% 84% 74% (10%) 81% 15 AER LINGUS EI 458 2.4% 81% 74% (7%) 81% 16 AY 123 0.6% 89% 74% (15%) 40% AUSTRIAN 17 OS 60 0.3% 73% 73% 0% 83% AIRLINES SINGAPORE 18 SQ 88 0.5% 98% 73% (25%) 98% AIRLINES 19 FLYBE BE 3,154 16.6% 74% 72% (3%) 89% SAS SCANDINAVIAN 20 SK 250 1.3% 73% 71% (2%) 94% AIRLINES 21 JET2.COM LS 2,130 11.2% 77% 69% (8%) 92% AIR 22 GR 124 0.7% 71% 66% (5%) 98% SERVICES 23 UNITED UA 62 0.3% 71% 65% (6%) 81% 24 LUFTHANSA LH 465 2.4% 75% 63% (13%) 91% 25 EASYJET AIRLINES EZY 2,129 11.2% 56% 62% 6% 78% 26 TUI TOM 1,519 8.0% 59% 61% 2% 67% 27 EUROPE AIRPOST FPO 94 0.5% 51% 60% 9% 49% BALKAN HOLIDAY 28 BGH 35 0.2% 78% 59% (19%) 89% AIR 29 RYANAIR FR 2,955 15.6% 64% 58% (5%) 86% THOMAS COOK 30 MT 1,553 8.2% 56% 55% (1%) 92% AIRLINES 31 AT 34 0.2% 88% 53% (35%) 65% 32 EY 124 0.7% 94% 52% (42%) 76% 33 EW 159 0.8% 68% 51% (17%) 90% 34 B2 8 0.0% 100% 50% (50%) 50% 34 IRAQI AIRWAYS IA 8 0.0% 100% 50% (50%) 100% 34 ADRIA AIRWAYS JP 12 0.1% 83% 50% (33%) 50% BRUSSELS 37 SN 159 0.8% 49% 49% 1% 73% AIRLINES 38 EK 186 1.0% 85% 48% (37%) 75% 39 AIR TP 114 0.6% 68% 47% (21%) 67% 40 P.I.A. PK 68 0.4% 68% 47% (21%) 35% 41 TS 70 0.4% 46% 46% 0% 20% SWISS 42 INTERNATIONAL LX 114 0.6% 70% 40% (30%) 89% AIR LINES 43 PC 10 0.1% 100% 40% (60%) 100% 44 CO 16 0.1% 88% 38% (50%) 38% ARABIAN 45 SV 44 0.2% 91% 36% (55%) 55% AIRLINES 46 AIRLINES VY 72 0.4% 42% 25% (17%) 92% 47 TK 124 0.7% 79% 23% (56%) 55% FREEBIRD 48 FHY 36 0.2% 50% 22% (28%) 83% AIRLINES 49 A3 28 0.1% 43% 21% (21%) 29% 50 ZT 11 0.1% 20% 17% (3%) 80% 51 AC 44 0.2% 32% 5% (27%) 77% NORWEGIAN AIR 52 DY 18 0.1% 22% 0% (22%) 100% SHUTTLE Grand Total 18,984 100.0% 69% 64% (4%) 84% Monthly Airline Performance by Punctuality Change (difference between Arrival OTP and Departure OTP)

Punctuality Punctuality Change Operator Arriving Departing Change (Dep- Inbound Ranking Operator Name IATA Code Movements Movements Punctuality Punctuality Arr) Baggage AMERICAN 1 AA 122 0.6% 69% 89% 20% 80% AIRLINES 2 ICELANDAIR FI 44 0.2% 68% 77% 9% 45% 3 EUROPE AIRPOST FPO 94 0.5% 51% 60% 9% 49% 4 AF 184 1.0% 72% 79% 8% 82% 5 CATHAY PACIFIC CX 62 0.3% 84% 90% 6% 81% 6 EASYJET AIRLINES EZY 2,129 11.2% 56% 62% 6% 78% 7 BRITISH AIRWAYS BA 668 3.5% 75% 77% 3% 87% 8 TUI TOM 1,519 8.0% 59% 61% 2% 67% BRUSSELS 9 SN 159 0.8% 49% 49% 1% 73% AIRLINES VIRGIN ATLANTIC 10 VS 283 1.5% 78% 78% 0% 76% AIRWAYS 11 HAINAN AIRLINES HU 36 0.2% 83% 83% 0% 44% AUSTRIAN 11 OS 60 0.3% 73% 73% 0% 83% AIRLINES 11 AIR TRANSAT TS 70 0.4% 46% 46% 0% 20% THOMAS COOK 14 MT 1,553 8.2% 56% 55% (1%) 92% AIRLINES SAS SCANDINAVIAN 15 SK 250 1.3% 73% 71% (2%) 94% AIRLINES 16 FLYBE BE 3,154 16.6% 74% 72% (3%) 89% 17 LOGANAIR LM 306 1.6% 88% 84% (3%) 96% 18 TITAN AIRWAYS ZT 11 0.1% 20% 17% (3%) 80% AURIGNY AIR 19 GR 124 0.7% 71% 66% (5%) 98% SERVICES 20 RYANAIR FR 2,955 15.6% 64% 58% (5%) 86% 21 K.L.M. KL 361 1.9% 90% 83% (6%) 85% 22 UNITED UA 62 0.3% 71% 65% (6%) 81% 23 AER LINGUS EI 458 2.4% 81% 74% (7%) 81% 24 IBERIA EXPRESS I2 28 0.1% 100% 93% (7%) 71% 25 JET2.COM LS 2,130 11.2% 77% 69% (8%) 92% 26 OMAN AIR WY 62 0.3% 84% 74% (10%) 81% 27 LUFTHANSA LH 465 2.4% 75% 63% (13%) 91% 28 FINNAIR AY 123 0.6% 89% 74% (15%) 40% 29 VUELING AIRLINES VY 72 0.4% 42% 25% (17%) 92% 30 EUROWINGS EW 159 0.8% 68% 51% (17%) 90% 31 QATAR AIRWAYS QR 142 0.7% 97% 79% (18%) 83% BALKAN HOLIDAY 32 BGH 35 0.2% 78% 59% (19%) 89% AIR 33 KM 10 0.1% 100% 80% (20%) 100% 34 P.I.A. PK 68 0.4% 68% 47% (21%) 35% 35 AIR PORTUGAL TP 114 0.6% 68% 47% (21%) 67% 36 AEGEAN AIRLINES A3 28 0.1% 43% 21% (21%) 29% 37 AIR ARABIA 3O 18 0.1% 100% 78% (22%) 89% NORWEGIAN AIR 37 DY 18 0.1% 22% 0% (22%) 100% SHUTTLE SINGAPORE 39 SQ 88 0.5% 98% 73% (25%) 98% AIRLINES 40 AIR CANADA AC 44 0.2% 32% 5% (27%) 77% FREEBIRD 41 FHY 36 0.2% 50% 22% (28%) 83% AIRLINES SWISS 42 INTERNATIONAL LX 114 0.6% 70% 40% (30%) 89% AIR LINES 43 ADRIA AIRWAYS JP 12 0.1% 83% 50% (33%) 50% 44 ROYAL AIR MAROC AT 34 0.2% 88% 53% (35%) 65% 45 EMIRATES EK 186 1.0% 85% 48% (37%) 75% 46 ETIHAD AIRWAYS EY 124 0.7% 94% 52% (42%) 76% 47 BELAVIA B2 8 0.0% 100% 50% (50%) 50% 47 IRAQI AIRWAYS IA 8 0.0% 100% 50% (50%) 100% 47 COBALT AIR CO 16 0.1% 88% 38% (50%) 38% SAUDIA ARABIAN 50 SV 44 0.2% 91% 36% (55%) 55% AIRLINES 51 TURKISH AIRLINES TK 124 0.7% 79% 23% (56%) 55% 52 PEGASUS AIRLINES PC 10 0.1% 100% 40% (60%) 100% Grand Total 18,984 100.0% 69% 64% (4%) 84% Monthly Delay Analysis by Airline

Ground Total Delay Air Traffic Airline Airport Servicing Misc Reactionary Weather Operator Name Incidents Delays Delays Delays Delays Delays Delays Delays RYANAIR 2713 520 264 385 233 21 415 34 FLYBE 1712 39 224 241 146 66 230 2 EASYJET AIRLINES 1657 239 242 329 113 64 217 1 JET2.COM 1176 308 108 218 129 25 101 5 THOMAS COOK 1066 102 176 69 68 6 135 AIRLINES TUI 897 291 72 103 51 55 112 2 LUFTHANSA 283 64 39 71 5 2 58 4 BRITISH AIRWAYS 259 11 22 39 22 11 36 2 AER LINGUS 179 1 10 27 6 5 52 EUROWINGS 173 16 9 30 3 50 1 167 8 28 29 4 3 27 4 EMIRATES 144 52 5 23 9 8 15 AIR PORTUGAL 138 18 5 10 13 4 30 K.L.M. 136 17 7 35 20 5 20 TURKISH AIRLINES 130 37 9 14 14 16 13 1 SAS SCANDINAVIAN 128 2 17 9 11 33 AIRLINES VIRGIN ATLANTIC 107 34 11 8 5 13 AIRWAYS VUELING AIRLINES 107 2 5 13 3 3 25 AIR CANADA 107 16 4 3 18 SWISS INTERNATIONAL 104 35 2 6 2 1 21 5 AIR LINES AURIGNY AIR 99 2 3 13 4 2 27 SERVICES FINNAIR 924926828 3 LOGANAIR 90 1 14 28 8 4 19 AIR FRANCE 81 1 8 13 9 24 AIR TRANSAT 80 1 6 11 4 3 18 P.I.A. 74 7 10 1 3 19 ETIHAD AIRWAYS 70 45 3 7 3 4 2 QATAR AIRWAYS 65 19 16 9 3 2 4 EUROPE AIRPOST 60 26 6 5 1 8 AEGEAN AIRLINES 49 1 3 4 5 1 11 45 7 7 6 2 7 2 43 12 1 2 12 OMAN AIR 38 10 5 5 5 3 2 UNITED 38 9 4 1 6 NORWEGIAN AIR 29 1 3 2 2 7 SHUTTLE 28 3 2 3 1 11 ROYAL AIR MAROC 26 6 4 2 6 22 11 1 2 1 3 ICELANDAIR 20 1 1 3 1 8 BALKAN HOLIDAY AIR 18 2 1 1 4 SAUDIA ARABIAN 17 15 1 1 AIRLINES TITAN AIRWAYS 16 3 2 5 ADRIA AIRWAYS 16 3 2 3 CATHAY PACIFIC 13 3 5 2 2 1 PEGASUS AIRLINES 12 1 1 3 1 1 1 COBALT AIR 10 6 1 1 HAINAN AIRLINES 7 1 2 2 IBERIA EXPRESS 6 1 1 2 6 1 1 AIR MALTA 5 2 1 1 1 ALBA STAR 5 3 2 4 BELAVIA 4 2 SUN AIR OF 31 SCANDINAVIA BEL AVIA 3 1 2 1 1 CELLO 2 1 1 IRAQI AIRWAYS 1 1 TRADE AIR 1 1 ENHANCE AERO 11 GROUP Grand Total 1954 1413 1828 934 342 1837 67 Percentage of Delays - By Event

Delay Category Code % of Description Total Air Traffic 23.2% Control Airline 17.2% Airport 21.7% Ground 11.3% Servicing Miscellaneous 4.1% Reactionary 21.7% Unknown 0.0% Weather 0.8%

Percentage of Delays - By Time

% of Delay Category Code Description Total Air Traffic 18.9% Control Airline 26.8% Airport 9.4% Ground 8.1% Servicing Miscellaneous 3.5% Reactionary 32.8% Unknown 0.0% Weather 0.6% Departing Taxi Times Arriving Taxi Times

Manchester Manchester

Average Taxi Times Average Taxi Times Terminal Terminal Terminal Terminal Terminal Terminal Operator Name 1 2 3 Operator Name 1 2 3 ADRIA AIRWAYS 13 ADRIA AIRWAYS 8 AEGEAN AIRLINES 14 AEGEAN AIRLINES 6 AER LINGUS 13 AER LINGUS 6 AERONEXUS 13 AERONEXUS 6 AIR ARABIA 16 AIR ARABIA 7 AIR CANADA 25 AIR CANADA 11 AIR EUROPA 21 AIR EUROPA 9 AIR FRANCE 12 AIR FRANCE 7 AIR MALTA 13 AIR MALTA 9 AIR PORTUGAL 16 AIR PORTUGAL 8 AIR TRANSAT 19 AIR TRANSAT 10 ALBA STAR 20 ALBA STAR 11 AMERICAN AIRLINES 17 AMERICAN AIRLINES 12 ATLAS AIR 22 AURIGNY AIR SERVICES 5 AURIGNY AIR SERVICES 11 AUSTRIAN AIRLINES 7 AUSTRIAN AIRLINES 14 AVANTI AIR 10 BALKAN HOLIDAY AIR 17 BALKAN HOLIDAY AIR 9 BEL AVIA 8 BEL AVIA 6 BELAVIA 14 BELAVIA 8 BRITISH AIRWAYS 13 BRITISH AIRWAYS 5 BRUSSELS AIRLINES 14 BRUSSELS AIRLINES 8 CATHAY PACIFIC 30 CATHAY PACIFIC 18 15 COBALT AIR 9 COBALT AIR 14 EASYJET AIRLINES 5 EASTERN AIRWAYS 9 EMIRATES 8 EASYJET AIRLINES 16 ENHANCE AERO GROUP 10 EMIRATES 17 ETIHAD AIRWAYS 10 ENHANCE AERO GROUP 8 EUROPE AIRPOST 8 ETIHAD AIRWAYS 17 EUROWINGS 8 EUROPE AIRPOST 14 FINNAIR 6 EUROWINGS 14 FLYBE 7 FINNAIR 9 FREEBIRD AIRLINES 11 FLYBE 12 HAINAN AIRLINES 12 FREEBIRD AIRLINES 17 IBERIA EXPRESS 7 HAINAN AIRLINES 16 ICELANDAIR 8 IBERIA EXPRESS 14 IRAQI AIRWAYS 6 ICELANDAIR 16 JET2.COM 7 9 IRAQI AIRWAYS 40 K.L.M. 6 JET2.COM 17 17 LOGANAIR 5 K.L.M. 11 LUFTHANSA 6 LOGANAIR 11 NORWEGIAN 7 LUFTHANSA 14 OMAN AIR 11 16 P.I.A. 15 OMAN AIR 18 PEGASUS AIRLINES 9 P.I.A. 18 QATAR AIRWAYS 11 PEGASUS AIRLINES 18 ROYAL AIR MAROC 12 QATAR AIRWAYS 19 RYANAIR 6 ROYAL AIR MAROC 19 SAS SCANDINAVIAN 6 RYANAIR 14 AIRLINES SAS SCANDINAVIAN SAUDIA ARABIAN AIRLINES 13 15 AIRLINES SINGAPORE AIRLINES 14 SAUDIA ARABIAN AIRLINES 19 SUN AIR OF SCANDINAVIA 5 SINGAPORE AIRLINES 18 SWISS INTERNATIONAL AIR 8 SUN AIR OF SCANDINAVIA 11 LINES SWISS INTERNATIONAL AIR THOMAS COOK AIRLINES 10 15 LINES TITAN AIRWAYS 8 THOMAS COOK AIRLINES 18 TUI 9 TITAN AIRWAYS 13 18 TURKISH AIRLINES 8 TRADE AIR 15 UNITED 12 TUI 18 VIRGIN ATLANTIC AIRWAYS 12 TURKISH AIRLINES 16 VUELING AIRLINES 7 Grand Total UNITED 19 7107 VIRGIN ATLANTIC AIRWAYS 19 VUELING AIRLINES 14 Grand Total 16 18 13 Summary of Baggage Performance

Baggage Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Category Passengers Movements Bag Bag Missed % A 124,894 379 14 40 63 83% B 1,049,779 5607 19 31 936 83% C 201,610 1789 16 24 381 79% D 98,975 1719 10 14 188 89% Unknown 80 1 10 15 Grand Total 1,475,338 9495 83%

Baggage Performance by Terminal

Terminal Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Description Passengers Movements Bag Bag Missed % Terminal 1 709,498 4032 18 29 651 84% Terminal 2 321,037 1531 18 36 424 72% Terminal 3 444,803 3932 15 22 493 87% Grand Total 1,475,338 9495 83%

Baggage SLA by Handling Agent

Ramp Handling Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Agent Passengers Movements Bag Bag Missed %

Menzies (AF/KLM) 33,897 253 10 25 40 84% Airline Services 92,797 1396 10 14 150 89% Aviator 183,081 880 15 28 70 92% Dnata Ops 79,447 383 12 28 51 87% Menzies 253,154 1832 20 27 385 79% Premiere Handling 100,674 825 15 24 101 88% Swissport 4,702 20 14 34 5 75% Swissport 537,745 2909 20 33 679 77% Jet2 188,416 980 16 29 82 92% Grand Total 1,475,338 9495 83%