EUSA-Prague-Handbook-2019.Pdf

PRAGUE Handbook 2019

PRAGUE HANDBOOK 2019

Table of Contents

Welcome 2 Checklist 3 About Visas and Immigration 5 Cultural Differences 6 Vocabulary 7 The Internship Placement Process 8 Reality Checklist – Before Your Internship 11 Reality Checklist – Starting Your Internship 12 Financial Matters 15 Packing 16 Dressing for Your Internship 17 Housing 19 Getting Around 20 City Life 21 Academics 22 Special Accommodations 23 Health and Safety 25 Embassy 28 Lost Credit Cards 29 Seeking Medical Help 30 Emergency Vocabulary 33 Emergency Contacts 34 Appendices 36 Student Conduct Agreement 37 Internship Agreement 41 Formal Complaints Procedure 45

EUSA · Academic Internship Experts

1 Welcome to EUSA Prague!

Congratulations on your decision to intern abroad in Prague. Living and working in a new culture is a thrilling experience that will challenge you to grow personally and professionally. Don’t be surprised if you feel simultaneously eager and apprehensive over the coming weeks.

EUSA supports you throughout this adventure — this handbook is just the start! You’ll be hearing from us regularly as you prepare for your journey and begin the internship placement process.

Remember — if you have any questions that aren’t covered here, please get in touch:

Impact Hub Prague Drtinova 557/10 150 00 Prague 5 Czech Republic

Phone: +420 777 878 742

Email: [email protected] PR AG UE HAN DB O OK 2019

CHECKLIST

Things to do right away

Check your email (and keep checking it) on a daily basis. We promise that we won't send you daily emails, buy we may send you time sensitive messages that need a prompt reply or follow up action. Make sure you check your spam or junk folders if you haven't received any messages at all from EUSA, and add us to your contacts to minimize any chances of missing a message because of spam filters.

Log in to the EUSA Student Gateway, and start filling in your registration information, internship preferences, and PILOT goals and skills.

Make sure you have a valid passport that expires at least six months after your expected RETURN date. If not, apply now: https://passports.state.gov

Call your health insurance provider, and tell them that you’ll be traveling in Europe. Confirm how much coverage you have, if they require you to call them before getting care (some insurance companies will require you to go to a specific hospital and submit receipts within a set period of time), and how they will reimburse you for any expenses. If you do not have international cover, you will need to purchase a policy that includes health cover while abroad ASAP!

If you have special needs or medical requirements, discuss them with your health care provider and let EUSA know.

If you take prescription medication, do NOT assume that it is available in the Czech Republic — you should plan to bring enough with you.

Check your emails every day, and respond to emails from EUSA quickly — we may need you to provide more information or take action regarding your internship placement.

EUSA · Academic Internship Experts

3 PR AG UE HAN DB O OK 2019 CHECKLIST cont. Four weeks before you go

Read the “Four Weeks to Go” email from EUSA to find out where you’ll be living!

Make sure your parents know where you’ll be staying. Three weeks before you go

Read the “Three Weeks to Go” email from EUSA.

Talk to your family about how you will keep in touch, and agree on how frequently you will be in contact.

Contact your bank and credit card providers to let them know you will be traveling in Europe — if they see charges coming from an unexpected location, they may freeze your cards!

Ask what the fee for using an ATM in the Czech Republic will be. We don’t recommend carrying a lot of cash or making frequent withdrawals, but you will need cash, so make sure you know how much it will cost! Two weeks before you go

Read the “Two Weeks to Go” email from EUSA.

Start to think about what you’ll pack — make sure you know your airline’s weight and size limits for luggage.

Make copies of your passport, visa, credit cards, and other important documents, and leave them somewhere safe at home. One week before you go

Read the “1 Week to Go” email from EUSA. This message contains information about how you’ll be getting to your housing from the airport, the schedule for orientation week in Prague, and essential advice for minimizing any delays or problems clearing customs and immigration.

Finish packing! EUSA · Academic Internship Experts

PRAGUE HANDBOOK 2019

About Visas and Immigration

Note: Our visa instructions apply to US citizens. If you are not a US citizen, you need to contact the Czech embassy or consulate in your home country to confirm visa requirements.

Your EUSA program has been designed to last under 90 days. If your return airline ticket indicates that you plan on staying in Europe longer than 90 days, it may result in being denied entry to Prague or in additional visas and charges. We strongly recommend planning your travel to ensure that your entire trip is under 90 days.

Clearing Immigration in Prague

Czech immigration officials are not obliged to allow anyone in to Prague. If officials have any concerns regarding an individual’s ability to support themselves, their intention to leave the Czech Republic within the dates specified, or the risk that they will engage in paid employment or other prohibited activity, they may deny entry.

Problems clearing immigration are rare, but it’s best to do everything possible to ensure it goes smoothly. When going through immigration in Prague, it’s essential that you are ready to present all the documentation outlined below and that you are honest and polite in your interactions with immigration officials.

Make sure you have the following: • A valid passport • A round-trip airline ticket (this is proof that you plan to leave!) • Your letter from your home institution—make sure your name on the letter matches the name on your passport EXACTLY • Proof of international health insurance • You might have to be able to prove that you have enough funds to support yourself for the duration of your stay in the Czech Republic

If asked, you must also be absolutely clear with the officials that you are in Prague as part of a college course and that your internship placement is UNPAID and for academic purposes. While it is legal for you to be participating in an unpaid work placement, saying something like “I'll be working for ABC Bank” may result in unnecessary confusion about your student status. Simply say that you are a student and you are participating on a full-time course involving independent research at an unpaid placement. If the immigration official seems concerned that you will be working or in any way employed (and therefore require a work permit), be very clear that your placement is purely for academic credit, involves writing and research, and will not be paid. We will cover these requirements in more detail during your predeparture orientation.

EUSA · Academic Internship Experts

PRAGUE HANDBOOK 2019

Cultural Differences Between the US and the Czech Republic

Life in Prague

Czechs are fairly conservative by nature. Maybe it's a long history of struggles, but Czechs know how to save, reuse, and harvest.

Czechs value well-mannered folks and love a well-behaved child. Older people in particular will openly frown on "strange" behavior.

Children are taught from an early age to say "Dobrý den" to most everyone except friends and families. When in the Czech Republic, it's a great idea to learn at least this one phrase. It's not expected from foreigners but is highly appreciated.

It's customary to give up your seat on the metro, etc. to an older person or a small child. Respect for elders is an important Czech value.

If you visit someone's home or even an office of some kind, you are generally expected to take off your shoes. Many homes will even have slippers for you!

If you visit someone’s home, feel free to bring flowers or a little something to offer, such as something sweet.

Business Etiquette

Initial greetings are formal. Most greetings include a handshake, direct eye contact, and the appropriate greeting for the time of day. Wait to be invited before using someone's first name or an informal greeting, as these are all signs of friendship.

Punctuality for work, meetings and events is taken seriously, so make sure you are always on time.

Czechs are non-confrontational and often take an indirect approach to business dealings.

When it comes to language used between employees, jokes, etc., Czech work culture is regarded as less “politically correct” than in the United States or Western Europe, sometimes even bordering on sexist. That said, EUSA does not tolerate harassment. If you are unsure about this, get in touch with the EUSA Prague staff. They are there to help you figure out what is going on.

EUSA · Academic Internship Experts

PRAGUE HANDBOOK 2019

Vocabulary

Good day.: Dobrý den. (DOH-bree dehn) Hello. (informal): Ahoj. (ahoy) How are you? (formal): Jak se máte? (yahk seh MAA-teh?) How are you? (informal): Jak se máš? (yahk seh MAA-sh?) Fine, thank you.: Dobře, děkuji. (DOH-brzheh, DYEH-koo-yih.) What is your name?: Jak se jmenuješ? (yahk seh YMEH-noo-yehsh?) My name is…: Jmenuji se... (YMEH-noo-ee seh _____.) Nice to meet you.: Těší mě. (TYEH-shee myeh.) Please.: Prosím (Proseem) Thank you.: Děkuji. (Dyekooyih.) You're welcome.: Rádo se stalo. (Raado seh stulo.) Yes.: Ano. (AH-noh.) No.: Ne. (neh.) Excuse me, I am sorry. (getting attention): Promiňte (PROH-mih-nyteh) I'm sorry.: Je mi to líto. (yeh mee toh LEE-toh) Goodbye (formal): Na shledanou (NAHSH-leh-dah-noh) Bye (half-formal): Nashle (NAH-skhleh) I can't speak Czech [well].: Neumím [moc dobře] mluvit česky (Neh-oomeem [mots dobrzheh] mloovit cheskee.) Do you speak English?: Mluvíte anglicky? (Mlooveeteh unglitskee?) Is there someone here who speaks English?: Je tady někdo, kdo mluví anglicky? (Yeh tuhdih nyegdo gdo mloovee uhnglitskee?) Look out!: Pozor! (POH-zohr!) Good morning.: Dobré ráno (DOH-brehh RAHH-noh) Good evening.: Dobrý večer (DOH-bree VEH-chehr) Good night.: Dobrou noc (DOH-broh nohts) I don't understand.: Nerozumím (NEH-roh-zoo-meem) Where is the toilet?: Kde je toaleta? (Gdeh yeh toaleta?) Leave me alone.: Nechte mě být. (NEHKH-teh myeh beet) Don't touch me!: Nedotýkejte se mě! (NEH-doh-tee-keh-teh seh myeh!) I'll call the police.: Zavolám policii (ZAH-voh-laam POH-lee-tsee) I'm lost.: Jsem ztracen (YEH-sehm ZTRAH-tsehn) I've lost my bag. Ztratil jsem tašku (ZTRAH-til yeh-sehm TAHSH-koo) I've lost my wallet. Ztratil jsem peněženku (ZTRAH-til yeh-sehm PEH-ehh-zhehn-koo) Can I use your phone? Mohu použít váš telefon? (MOH-hoo pwoh-zheet vaash TEH- leh-fohn?)

EUSA · Academic Internship Experts

PRAGUE HANDBOOK 2019

The Internship Placement Process

Our Placement Teams work hard to make the right match between students and companies; we take a lot of things into consideration, including your experience, goals (both short and long term), academic requirements, and personality. We make sure we get to know the companies we work with too: What are their needs? What kinds of projects are available? When are they busiest? And what are they like? As with anything, a perfect match is rare, so we’ll talk a lot about prioritizing elements of the internship so that we make sure we are making the match based on what matters most to you.

1. Individual Internship Consultation

The process starts with the Individual Internship Consultation. Depending on your university’s program, this 30-minute meeting will either be on campus or via Skype. This starts the conversation with EUSA about your long-term career goals, your short-term goals for your time abroad, and your preferences and priorities regarding industries, organization size, etc. We’ll let you know what is realistic and if there are relevant opportunities in Prague that you may not have considered. We are continually surprised by all the fascinating things people are doing in Prague, and we want to make sure you don’t miss a good opportunity.

To make the most of the Internship Consultation, prepare by completing the Takeoff section of PILOT (Personal Learning Objectives Toolkit) in the EUSA Gateway before we talk. PILOT helps you articulate your goals for your entire experience abroad (including internship goals) so that you can focus on the professional, linguistic, and life skills that you want to develop during your time abroad. Students who have done a bit of research about their fields of interest in Prague get more out of their internship consultations. We don’t need you to arrive with a detailed career plan mapped out, but ideally, you’ll bring some ideas about industries and careers that interest you.

EUSA · Academic Internship Experts

8 PRAGUE HA NDBOOK 2 0 1 9

After your Individual Internship Consultation, we’ll send you an email to confirm what we discussed and to remind you about any follow-up actions you need to take (such as obtaining a police background check or edits to your CV).

You also need to prepare and upload your CV (also known as a resume) to the Gateway. You can find instructions for preparing a CV in our downloads section of EUSA's website.

The information you want a potential supervisor to see (e.g. your CV or a carefully curated LinkedIn profile) may not be the only information they will see. Google yourself and view any social media accounts from a "public" setting to see what kind of digital first impression you are making. Delete or adjust your privacy settings to ensure that there are no violent or sexually explicit posts viewable by the general public. Potential supervisors can and do look this information up before deciding to proceed with an internship.

2. Provisional Offer

Once EUSA has found the best match for your interests and experience, we’ll send you a Provisional Offer. This includes an internship description (such as expected tasks and projects), as well as information about the company and feedback from previous interns (when available).

You may receive a Provisional Offer quickly after your Individual Internship Consultation, or it may be several weeks. Don’t worry if it feels like it’s taking a long time. There are several factors that affect how quickly an offer comes in — in some cases, it’s just because a particular supervisor was away for a few weeks. If you’re feeling nervous, please get in touch — we’re always happy to update you on the process.

Please note that these are provisional offers. Nothing is final until you talk with your supervisor and you both agree to go ahead with the internship. Which leads us to…

3. Interview

Most interviews take place via Skype — although some companies may request to have an additional in-person interview with you after you have arrived in Prague.

Prepare for the interview as you would for any job interview: research the company, read the internship description carefully, and reflect on your skills and experience that can help the company meet the needs they’ve outlined. Think of some questions to ask them (it always helps to show an interest in their mission).

EUSA · Academic Internship Experts 9

PRAGUE HANDBOOK 2019

While most interviews are successful, not all of them are. Don’t panic if the interview doesn’t go well. Even in the unlikely event that the company decides not to go ahead with the internship, EUSA will have alternatives for you. We’ve got this!

4. Confirmation

Once you’ve had your interview, check back in with EUSA so that we can confirm that everyone has agreed to go ahead with the internship.

5. Starting Your Internship

At the end of the Internship Placement Process is… another beginning! EUSA is still here for you once your internship starts. If you have any concerns about how things are going (in or out of the internships), please come talk to us. We offer practical guidance and support on how to address internship concerns, how to cope with culture shock, and generally how you can help yourself to the best experience possible — as well as deal with any more serious or unusual problems. We’re here to support you throughout your internship and entire experience abroad.

EUSA · Academic Internship Experts

PRAGUE HANDBOOK 2019

Reality Checklist – Before Your Internship

Keep these points in mind during the Placement Process

* Focus on opportunities to develop skills, not particular industries or a specific company. The best internships are a fit between the student’s abilities and development goals, the company’s needs, and a little bit of chemistry. We love meeting a student and knowing they’ll a great match for one of our supervisors.

* Some companies or fields will not take interns for placements of less than four months, or may have legal barriers to taking interns (e.g. law enforcement).

* Remain open-minded about your options in diverse fields. Don’t miss out on an amazing opportunity on the basis of limited knowledge or experience.

* Your current experience or skills may not be competitive for the most in-demand internships. Our placement team has the expertise and experience to help you find a great internship that will help you build the resume you want.

* Being offered an internship is a two-way transaction, emphasizing the company or organization’s willingness to accept you, not the other way around.

* Any size or type of company can create a great internship. Don’t dismiss an opportunity to work for a smaller company just because you haven’t heard of it before. Small companies offer certain advantages:

• You are more likely to be given responsibility beyond your job description as an intern • You have an opportunity to make a greater impact on the company’s success • You are more likely to work closely with high-level people in the company • You will learn about more diverse aspects of the organization – you’ll see the bigger picture rather than just your department • Smaller companies are often less formal

* It is very unusual for multinational companies to offer a fulltime job in their US operations on the basis of an internship in another country. Your international internship increases your employability for any company anywhere.

EUSA · Academic Internship Experts

PRAGUE HANDBOOK 2019

Reality Checklist – Starting Your Internship

* While many people in Prague speak English, Czech is still the first language. At times, you might be misunderstood or you won’t understand others (in and out of the workplace). Expect to feel challenged by this sometimes.

* Your supervisor will always speak English, but some of your coworkers may not. If you are aren’t able to understand “background” conversation at your internship, make the effort to ask more direct questions. Interns gain a lot of context from overhearing work discussions and observing their colleagues – you may have to work a little harder to get this context.

* There is a large anglophone community in Prague – EUSA will suggest events to help you connect.

* Your internship is an opportunity to develop skills, and confirm that your current career plans are the right fit for you. You may discover that you want to change your long-term goals - or that you’re on the right track. Either way, the internship is a valuable learning experience, and you can take your new skills down whatever path you choose.

* A great internship almost always requires initiative – your supervisor may not work out a detailed schedule for you. This is a reality of working life! If you have finished work that you’ve been given, ask for more, or offer to help some junior members of the organization.

* Ask questions! Interns are often reluctant to “bother” their supervisor… but in over 30 years of placing interns, we’ve never had a supervisor complain about an intern asking questions.

* Regular feedback is a reasonable expectation, but continuous or daily feedback is not.

* Don’t be surprised if there isn’t a formal induction or training day, especially in smaller, informal work environments.

* Some companies like to get to know their intern’s interests and abilities before assigning them projects or tasks. Your supervisor may take the first week or so to test your mettle and see how much responsibility they can trust you with. It’s important to be flexible and positive in the early days.

* Some internships do not involve project work at all – interns participate in the ongoing work of the organization.

EUSA · Academic Internship Experts

PRAGUE HANDBOOK 2019

* The “small stuff” is often essential to the organization and can yield critical insights about how a company works.

* Like any job, all internships involve some clerical tasks. By showing that you can handle the small stuff, you will earn more responsibility and growth opportunities.

* Work is not as glamorous as TV and movies make it out to be, even in fields like fashion and entertainment.

* You might be surprised with more responsibility than expected – this may be a pleasant surprise, or you may feel overwhelmed. Don’t be afraid to ask your supervisor for more guidance if you need it.

* As in the US, no two companies are exactly alike – even in similar industries. Your friends may have a very different work environment to you. Some internships will have a balance of creative assignments and more routine tasks. Some will be limited to the office, others will involve lots of external activity. Some will have regular hours, others irregular hours. Some will require a dress code, others will not. This doesn’t make any one internship better than another, just different.

* Some expectations about your internship in Prague may be unrealistic simply because you don’t know what it’s like to work in the Czech Republic. Expectations about working life are based not just on direct experience, but your entire culture, including your family’s relationship to work and how work is depicted in the media. A key part of your internship abroad will be experiencing these differences yourself. Expect the unexpected.

* Keep your PILOT skills in mind – developing these skills is an achievable goal, even in a short-term internship. You have the ability to direct your development and learning by recognizing and seeking opportunities to work on these skills.

* Remember that negotiating cross-cultural interactions is a sought-after skill – one you are developing throughout your internship.

* Remember: just as you are adjusting to the organization, your colleagues are adjusting to you. It could take a little while for everyone to warm up to each other.

EUSA · Academic Internship Experts

PRAGUE HANDBOOK 2019

* No one may resign an internship without consulting with the Prague Director – doing so may be grounds for dismissal from the program and immediate return to your home country.

* If you have a concern or problem that you can’t resolve yourself, or you need some troubleshooting advice, get in touch with us. We are here to help throughout internship.

EUSA · Academic Internship Experts

PRAGUE HANDBOOK 2019

Financial Matters

Currency

Prague uses the Czech Crown (or koruna, CZK). The relative value of the Crown compared to the US dollar changes every second! To quickly see how much an amount in Crowns costs in dollars, you can just use Google. For example, wondering how much that CZK 1,000 concert ticket costs in dollars? Google “CZK 1000 in USD.”

Banks and currency exchange desks typically give less favorable exchange rates and charge higher fees compared to using your debit/credit card. Use these cards for purchases and cash withdrawals from ATMs when possible. Make sure you understand how much your bank charges for using your card overseas — you don’t want any expensive surprise charges.

Plan to have CZK 3500 to CZK 4500 in cash with you when you arrive. Depending on where you live and local demand for foreign currency, you may have to wait several days, so make sure you request this early. You can buy Crowns at the airport, but you will generally pay a higher fee.

Budget

If you cook for yourself, take advantage of the many free or low-cost activities in Prague, and are generally careful with your cash, you can have a great time abroad without breaking the bank. Based on feedback from past students, we generally recommend that you budget at least CZK 6500 to CZK 8500 per month, even if you hope to actually spend less.

Here are some typical prices for goods and services in Prague: • Pizza slice takeaway – CZK 25–40 • Czech Beer at the pub – CZK 30–45 – when it’s more, you are in an overpriced tourist place. • Pasta dinner at a restaurant – CZK 120–200 • Single Journey ticket – CZK 32 • Monthly travel pass – CZK 550 • Dry cleaning trousers – CZK 120 • Cinema – CZK 180 adult; CZK 120 student • Theatre – CZK 50–1 500 • Nightclub – mostly free of charge, otherwise CZK 100–200

EUSA · Academic Internship Experts

PRAGUE HANDBOOK 2019

Packing

What to Bring:

• Your passport and insurance card • Appropriate work and play attire. See Dressing for Your Internship (page 17) • Outwear appropriate for the season. For information on weather, search for Prague on www.bbc.com/weather • An umbrella, rain jacket, and waterproof shoes • A small backpack • Towels • Any prescription medicine you will need for the duration of your trip • Contact lenses/supplies • Plug adaptors for your laptop/electronics. Most laptops and smartphones/tablet chargers use both US and European voltage and only require an adaptor to change the shape of the plug, but you should check the manual for your devices to be sure. • Copy of your CV (electronic and hard copy) • A camera

What to Leave:

• Two full suitcases — space is at a premium in housing, and you will want to bring back souvenirs and gifts. One full-size suitcase and one carry on within the limits of your airline’s limits will be plenty • 1,000 toiletries — you can always buy more shampoo, toothpaste, or makeup — but you can’t buy more space in housing. • American electrical appliances such as hair dryers or straighteners. These will not work on European electrical current without an expensive electrical converter, and even with a converter they don’t work reliably. If you can’t live without these items, consider purchasing inexpensive versions after you arrive. If you are living in a student residence, you can check with the front desk to see if a previous resident left one behind — you might get lucky! • Anything you would be upset to lose

EUSA · Academic Internship Experts

PRAGUE HANDBOOK 2019

Dressing for Your Internship

A small number of internships require very formal business clothes (full suit and tie) or very casual clothes (e.g., jeans and t-shirts). If your internship is one of these, it will be clearly noted in your Provisional Offer. See examples 1 and 2 for very formal and very casual, respectively.

The majority of internships fall somewhere in between these two styles of dress, and most of them will describe themselves as “business casual” or “smart casual.” So what does that mean? For starters, if it’s something you’d consider wearing to a club, it’s probably not okay to wear to work! Until you’ve seen how your colleagues dress with your own eyes, skip things like trendy cutouts, cold shoulders, and anything very low or high cut.

EUSA · Academic Internship Experts

PRAGUE HANDBOOK 2019

Our advice for guys is trousers that aren’t jeans (khakis are okay) and shirts with collars. For women, smart trousers and knee length or longer skirts and a smart top. See examples 3 and 4 for two slightly different takes on “smart casual.”

If you have any questions about your internship’s dress code, don’t hesitate to contact your Placement Manager.

Don’t forget to bring good dress shoes that you’ll be comfortable walking and commuting in. Dressy sandals or sneakers may be acceptable in more casual offices, but flip-flops are almost never okay for work — and they are lousy for commuting on a rainy day!

Even if you are working for a very casual internship, bring one very smart outfit for your interview or special events.

EUSA · Academic Internship Experts

PRAGUE HANDBOOK 2019

Housing

If your program includes housing, we’ll ask you about any particular housing requests you may have (such as information about allergies, dietary preferences, and roommate requests) in the registration process in the Student Gateway. Please note that the overall location of your housing is chosen by your university — EUSA cannot consider requests to move to different halls of residence or properties.

All student residences are fully furnished, complete with common areas, Wi-Fi, and a kitchen with basic cooking supplies (i.e. pots and pans, plates, cups, and silverware).

You will need to bring your own towels. Sheets are provided.

You will receive full details of your housing, including location and instructions for receiving mail in your “4 Weeks To Go” email from EUSA.

EUSA does not own your residence. We rent it from outside housing providers for you. You are expected to abide by the owner’s rules and regulations. You are responsible for paying for damage or repairs to housing that are deemed beyond normal wear and tear. Failure to abide by the housing provider’s rules will result in disciplinary proceedings.

Each housing provider has a full-time housekeeping and maintenance staff. Housing issues such as burnt out light bulbs, plumbing problems, or pests will usually be addressed faster by speaking with the housing staff directly — but if you have any concerns about how the housing staff handle these issues, let EUSA know right away.

EUSA · Academic Internship Experts

PRAGUE HANDBOOK 2019

Getting Around

Prague has one of the best and most efficient transportation systems in the world. And since Prague is compact, traveling around is quite easy. You can choose from subway, trams, or busses. At times, walking to your destination will be your fastest option. For more information on public transport, see www.dpp.cz/en/transport-around-prague

Subway

Subway is the fastest means of transport, connecting the city with three lines. The Czech/international name for subway is Metro. It runs from early morning until midnight each day, even on the weekends. If you need to travel late at night, trams, busses, or taxis are a great substitution for metro.

Trams

Trams are another great way to travel in Prague as they have their own track and in most cases, traffic doesn’t stop them. Trams run during the night on a night schedule.

Buses

Buses are mostly used to connect the outskirts of Prague. In the center, the buses go to places where trams cannot. There is a night service available.

Taxis

Some taxi companes contact details: Modrý Anděl: +420 737 222 333 or www.modryandel.cz/en Affordable taxi: +420 226 000 226 or www.nejlevnejsi-taxi.cz/en

Uber is not currently regulated in Prague and is subject to the same risks as using Uber in the USA.

Traveling Outside of Prague

Remember to enter any travel plans outside of Prague on the EUSA Student Gateway.

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PRAGUE HANDBOOK 2019

City Life

Life in Prague www.expats.cz www.czechtourism.com/home www.internations.org/prague-expats/guide

Sports www.expats.cz/prague/directory/sports-and-fitness/ www.pragueexperience.com/sports-activities/sports-activities.asp

Entertainment prague.tv/ www.timeout.com/prague/ www.pragueeventscalendar.com/en-gb/events/category/28499/entertainment www.goout.net/en/prague/

News www.praguepost.com www.praguemonitor.com

EUSA · Academic Internship Experts

PRAGUE HANDBOOK 2019

Academics

All of EUSA’s internships programs are academically-directed – this means that your internship is for credit or counts towards an academic requirement at your home institution. The academic requirements of your program are just that: requirements. You are expected to attend classes and submit work just as you would if you were on your home campus. Academic obligations form part of the Student Conduct Agreement (see Appendices) to which you agreed to abide, and also form part of your permission to remain in the Czech Republic).

EUSA may be overseeing some or all of the academic requirements of your program – from an internship course involving class meetings and writing, to a full credit academic course selected by your university; or your program may include coursework supervised by faculty from/appointed by your university – either remotely or in Prague.

If your program includes classes taught by EUSA faculty, you will receive a syllabus and the EUSA Student Academic Handbook in your orientation pack when you arrive in Prague.

EUSA faculty have experience teaching American students, and grading is on an American scale (which is clearly described in the Academic Handbook), but EUSA courses will give an opportunity to experience the differences in teaching styles between the US and the Czech Republic.

EUSA · Academic Internship Experts

PRAGUE HANDBOOK 2019

Special Accommodations

If you have a documented disability and anticipate needing accommodations in your program, please contact the local EUSA team as soon as possible (and no later than one month prior to your arrival on the program) to discuss the matter.

All disabilities need to be documented by your home university’s disability office if they are to be used as a reason for requiring a change in conditions, i.e., extra time on exams or special accommodations for the internship schedule. EUSA can only uphold special accommodations if we have received the appropriate documentation from your university’s disability office.

EUSA · Academic Internship Experts

23 PRAGUE Health & Safety 2019

PRAGUE HEALTH & SAFETY 2019

Health and Safety

Personal Safety and Security in Prague

Tragic terrorist attacks in the UK and Paris in recent years may cause you or your family some anxiety regarding your plans to live in Prague. EUSA takes any risk to our students very seriously, and we regularly review and run safety drills of our procedures for large-scale emergencies. We ask our students to take these drills seriously, too.

While large-scale events garner media attention, statistically you are very unlikely to be affected by terrorism while you are abroad. In our experience, where students are affected by crime, it is typically petty theft, such as pickpocketing or snatched mobile phones, rather than violent crime.

We offer the following advice to help you minimize risk. Ultimately, if you are affected by crime, it is not your fault — blame remains firmly with the perpetrator of the crime, and you should feel safe seeking help from EUSA.

Safety Tips

• Don’t carry your passport on you unless you specifically need it. Keep it locked in your housing.

• Don’t carry large amounts of cash. Credit and debit cards are replaceable and can be quickly deactivated (especially if you left copies of your cards and bank contact information at home). Carry just enough cash for your needs (including getting a taxi home on nights out).

• ATM fraud is on the rise. Make sure you cover the keypad when entering your PIN. ATMs located indoors (inside shops, etc) are less likely to have been tampered with.

• Pickpockets and other thieves target foreigners. Don’t carry your wallet, phone, or other valuables in a backpack or back pocket. Keep handbags closed and tucked under your arm when walking. It only takes a second of distraction for someone to grab a bag placed under a table or on an empty bus seat.

• Be aware of your surroundings. While wandering around a new city and exploring is part of the adventure, take some time to consult a map, and check your bearings from time to time.

• Be discreet – you are less likely to be targeted if the thief can’t see all your cash or an expensive phone.

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PRAGUE HEALTH & SAFETY 2019

• Have a plan for nights out: know where you are going and have a plan for getting home, and then have a backup plan for getting home! Consider keeping taxi fare somewhere safe and separate from your wallet and phone.

• It is almost impossible to be aware of your surroundings if you are intoxicated. We know that many students will want to enjoy the vibrant night life in Prague, but being in an unfamiliar place AND intoxicated makes you especially vulnerable. You will be in Prague for several weeks: pace yourself!

• As in the US – don’t leave your drink unattended!

• Use the buddy system when you go out – make sure someone knows where you are and will help you get home safely.

• If someone is bothering you, do not be afraid to make noise or draw attention to yourself. Ask for help if you need it – don’t forget that most people are honest.

• If you travel outside Prague, make sure to update your travel plans in the Student Gateway.

• When making plans to travel outside Prague, familiarize yourself with local events in your destination. Check https://travel.state.gov/content/passports/en/alertswarnings.html before making plans, and www.bbc.com for current events that may affect transportation or safety.

• Make sure you know the vocabulary for asking for help, for the police, and saying “no” and “leave me alone/go away” for any city you visit while in Europe.

• In the very unlikely event that there is a terrorist incident in Prague, and in particular close by to you, there are three things that we ask you to do:

– RUN – Get out of the area if an incident takes place near you – HIDE – Get to a safe place, and stay there – TELL – Let us know where you are by replying to our email or text message. Let your family know you are safe by sending them an email or text message

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PRAGUE HEALTH & SAFETY 2019

Title IX

EUSA is appointed by your university to be responsible for you while you are on the program. This includes observing Title IX laws which apply on your home campus.

EUSA operates a zero-tolerance policy to any form of assault, discrimination, or harassment, including sexual, racial, or gender based abuse. If you are affected by this type of misconduct, we encourage you to report it to the EUSA Prague Director.

We will make every reasonable effort to respect your privacy when investigating such reports.

We are required to report all cases of misconduct to your home university’s Title IX coordinator.

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Embassy

Contact

US Embassy in Prague Tržiště 15 118 00 Praha 1 – Malá Strana +420 257 022 000 Emergency line: +420 257 022 406 https://cz.usembassy.gov/

Passports

If your passport has been lost or stolen, we recommend that you make a police report. You should submit an application for a replacement as soon as possible. Interpreters are not usually readily available at all police stations in Czech Republic. A police station is located near the Embassy at Vlašská 362/3, and the phone number is +420 974 851 730. The Foreigner’s Police station, which usually has English speakers, is located at Olsanska 2, Prague 3; the phone number is +420 974 820 238.

If you discover your passport is lost or stolen after business hours, please gather the above documents and return to the Embassy on the next business day during ACS office hours (8.00AM – 11.30AM, Monday–Friday). Please note that the Embassy cannot replace passports after hours or on weekends.

Each passport applicant must apply in person at the ACS office. An appointment is not necessary if you have urgent travel within the next 10 working days, and you must apply during office hours.

Please find the list of all required documents on the link below https://cz.usembassy.gov/u-s-citizen-services/passports/lost-or-stolen-passport/

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PRAGUE HEALTH & SAFETY 2019

Lost Credit Cards

If your credit card is stolen, call the company who issued it immediately to cancel it. You may need to file a police report as well. Police stations are open 24 hours a day, and you can walk in to file a report. Your credit card company should then be able to mail you a new credit card.

Lost Credit Card Numbers

Visa +420 800 142 121 or +1 303 967 1096 MasterCard +420 800 142 494 or +1 636 722 7111 American Express +420 222 800 111 or 1 800 528 4800

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PRAGUE HEALTH & SAFETY 2019

Seeking Medical Help

Medical Procedures

If you require medical attention at any time during the program, you can go to a public hospital or walk-in clinic. In some cases, there will be a charge for treatment. You can often claim this charge back on your health insurance, so don't forget to keep the receipt. You may have to wait to be seen if your condition is not urgent. If you do not want to wait to see someone, you can make an appointment with a private doctor’s office. They generally charge CZK 750 – 3,000 for a consultation, which you may be able to claim back on your US medical insurance (individual policies vary — you will need to confirm this with your own insurer).

When possible, you should contact your insurance provider in advance of any treatment. At a private doctor’s office, you should expect to pay the full amount of the bill on release. You then will be issued a receipt that you’ll need to turn into your health insurance company for reimbursement.

In case of any needed medical treatment, please inform the program team as soon as possible.

Medical Contacts

Polyclinic at Narodni Street Národní 9 (3rd floor) 110 00 Prague +420 222 075 119 Emergency line: +420 777 942 270 http://poliklinikanarodni.cz/en/

This clinic is located in the center of Prague, offering their services to foreigners living in Prague, and have a wide range of specialists. They accept two American insurance plans – HTH and CIS. If you don’t have one of these, you will have to pay in cash, which you can then claim from your insurance provider.

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PRAGUE HEALTH & SAFETY 2019

Canadian Medical Care Veleslavínská 30 Prague 6 +420 235 360 133 Emergency line: +420 724 300 301 www.cmcpraha.cz/en-US

This clinic is the most renowned clinic for foreigners in Prague. They have two Prague locations. CMC offers a wide range of specialists as well. It is very easily reached by public transport and accepts a wide selection of health insurance plans.

Hospitals

In case of an after-hours or weekend emergency, these are the hospitals where an English-speaking staff member should always be present.

Fakultní nemocnice v Motole Nemocnice na Homolce V úvalu 84 Roentgenova 2 Prague 5 Prague 5 +420 224 431 111 +420 257 271 111

Ústřední vojenská nemocnice Praha Fakultní nemocnice na Bulovce U vojenské nemocnice 1200 Budínova 2 Prague 6 Prague 8 +420 973 208 333 +420 266 081 111

Local Pharmacies

24hrs Pharmacies Prague 1 - Palackého 5. Tel. +420 224 946 982 Prague 2 - Belgická 37. Tel. +420 222 519 731 Prague 4 - Thomayerova hospital, Vídeňská 800. Tel. +420 261 084 001 Prague 5 - Štefánikova 6. Tel. +420 257 320 918 Prague 5 - Hospital Motol, V Úvalu 84. Tel. +420 224 435 736 Prague 8 - Bulovka Hospital, Budínova 2. Tel. +420 266 082 017

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Dentist (routine and urgent)

Canadian Medical Care Veleslavinska 30, Praha 6 +420 235 360 133 Emergency line: +420 724 300 301 www.cmcpraha.cz/en-US

Counseling Services If you are suffering any sort of depression or mental distress, please contact the Prague Director immediately.

Persefona (sexual violence support) +420 737 834 345 www.persefona.cz//EN

SANANIM (drug support) +420 283 872 186 www.sananim.cz

Alcoholics Anonymous +420 773 138 303 or +420 736 190 990 www.anonymnialkoholici.cz/index.html

ROSA (domestic violence support) +420 602 246 102 rosa-os.cz/about-us-english

You can also contact EUSA to assist you with making an appointment with a counselor.

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PRAGUE HEALTH & SAFETY 2019

Emergency Vocabulary

Help!: Pomoc! (POH-mohts!) Police!: Policie! (POH-lee-tsee-eh!) I need your help.: Potřebuji vaši pomoc. (POHT-rzheh-boo-yee VAH-shee POH-mots) It's an emergency.: Je to naléhavé (yeh toh nah-leh-hu-veh) I'm sick.: Je mi špatně. (yeh mee SHPAH-tnehh) I've been injured.: Jsem zraněn (YEH-sehm ZRAH-nehhn) I need a doctor.: Potřebuji doktora (POHT-rgeh-boo-yee DOHK-toh-rah) My blood type is…: Moje krevni skupina je… I am allergic to…: Jsem alergik…. I am diabetic: Jsem diabetik… Fever: Horecka Stomachache: Bolest bricha Sore throat: Bolest v krku Vomiting: Zvraceni Headache: Bolest hlavy Faint: Omdleni Burn: Spalenina Fire: Ohen Attention!: Pozor!

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Emergency Contacts

Emergency Contact Information 112

Emergency (Police, Fire Brigade, Ambulance): 150 Fire 158 Police 156 City police 155 Ambulance

EUSA EMERGENCY CONTACT during working hours +420 777 878 742

EUSA EMERGENCY CONTACT outside working hours +420 777 044 431

In the event that your local EUSA emergency number is unreachable (massive communication infrastructure problems or in the unlikely event that the duty staff member cannot respond due to a local crisis), you can contact the EUSA emergency phone in London.

EUSA London Emergency Contact during working hours +44 207 590 4680

EUSA London Emergency Contact outside working hours +44 796 665 2302

The London number is only to be used in the event of a widespread emergency in Prague. The staff in London are not able to provide assistance in the event of lockouts, individual health issues, etc.

Housing Emergency

In case of a housing-related emergency, flooding from another apartment, for example, please go to the reception and inform the security guard.

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Police Station

Below is a list of police stations in the city center:

Old Town Bartolomějská 14, Prague 1 24-hour phone: (+420) 974 851 700

New Town Benediktská 1, Prague 1 24-hour phone: (+420) 974 851 710

Jungmannovo náměstí 9, Prague 1 (headquarters) 24-hour phone: (+420) 974 851 750

Vinohrady Šafaříkova 12, Prague 2 24-hour phone: (+420) 974 852 720

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35 PRAGUE Appendices 2019

PRAGUE APPENDICES 2019

Student Conduct Agreement

EUSA students are expected to follow their home university rules and regulations and student conduct policies. Students must also abide by all laws of the country in which their program takes place. Students must also follow the rules and regulations of their accommodation providers. If, at any point, EUSA has adequate reason to believe that you have violated these laws and regulations, you will be subject to dismissal from the program.

EUSA Conduct and Disciplinary Procedures

All students will sign a conduct agreement as part of their commitment to the program. While on the program, EUSA will serve as disciplinarian as needed.

General Student Conduct. Issues of conduct may include, but are not limited to, the following:

• Incidents that involve a student compromising their own safety or that of another student or staff • Bodily harm or the threat of bodily harm • Racially or sexually motivated verbal/physical harassment • Academic dishonesty • Failure to abide by the terms of your visa • Damage to property • Drinking to excess or other substance abuse • Fighting • Excess noise during quiet hours • Repeated absence from class or internship placement • Infringement of law of host country

Students staying in EUSA-provided housing may also be required to sign a housing agreement as part of the predeparture process. EUSA, along with its designated housing providers, will use a disciplinary system similar to the one outlined below for housing-related problems. Fines for the housing are established by each housing provider and may apply for lockouts, lost keys, damages, tampering with fire equipment and the like.

Social networking and other online activity. Students are expected to adhere to standards of good conduct outlined above with respect to anything they post on social networking sites (e.g. Facebook), blogs, or other online activities. Please keep the following guidelines in mind as you participate on social networking sites:

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PRAGUE APPENDICES 2019

• Before participating in any online community, understand that anything posted online is available to anyone in the world. Any text or photo placed online is completely out of your control the moment it is placed online – even if you limit access to your site. • You should not post information, photos, or other items online that could reflect badly on you, your internship sponsor, your home university, or EUSA. • Potential employers, internship supervisors, and graduate program personnel now search these sites to screen candidates and applications.

The malicious use of online social networks, including derogatory language about any fellow students, internship sponsors, EUSA program staff; demeaning statements about or threats to any third party; incriminating photos or statements depicting harassment, illegal drug use; violation of local laws; or any other breach of general student conduct, will be subject to disciplinary action.

Academic Misconduct. Students should understand and subscribe to the principles of academic integrity, and must be willing to bear individual responsibility for their work while participating on a EUSA program.

Any academic work (written or otherwise) submitted to fulfill an academic requirement must represent a student’s original work. Any act of academic misconduct, such as cheating, fabrication, forgery, plagiarism, or facilitating academic dishonesty, will subject a student to disciplinary action.

Academic misconduct includes, but is not limited to: 1. Cheating 2. Plagiarism 3. False information and representation, fabrication or alteration of Information 4. Theft or damage of intellectual property 5. Alteration of EUSA or university documents 6. Distribution of lecture notes for commercial purposes

Disciplinary Procedures. Issues of conduct will be addressed on a case-by-case basis and EUSA retains the right to dismiss a student at any time, but will generally follow these guidelines:

• Verbal warning by Program Manager and/or meeting with Program Director/Manager and notification of resulting fine; • Written warning and notification sent back to home campus, unless home institution requests prior notification (i.e., at the verbal warning stage); • Second written warning and notification that a repeat offence will result in expulsion from the program; • Expulsion from program; return to home country.

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Attendance You are required to attend all orientations, internship placement meetings, seminar meetings, midterm reviews, and other meetings called by EUSA. You must be present at your placement every day of your agreed workweek for the duration of the course (with the exception of the public holidays noted on the calendar or days which your placement is not open, in which case you must notify EUSA). If you are absent for more than two days in a calendar week due to illness, you may be required to submit a doctor’s note to EUSA. If you are ill, or won’t be arriving at your internship on time, you will call the internship site and EUSA to notify of your absence or tardiness.

Unexcused absence can be a violation of your student visa and is grounds for dismissal from the program and immediate return to your home country.

EUSA Resources

EUSA staff want to address and deal with any concerns or problems you may have. We are only a phone call away. If you have concerns about your placement, course, housing, or other matters that are affecting you, please call or make an appointment to see a EUSA staff member.

If there is a serious risk to your life or health (physical or mental), if you have committed or been the victim of a crime, or if you need our assistance due to a similar family emergency, EUSA should be contacted. EUSA will make its best endeavors to respect your confidentiality within your university's Title IX policy. In cases of serious emergency, you should ring the EUSA on-call number after you have alerted the appropriate emergency services (e.g., police, fire, ambulance). If your problem is less urgent (for example, you have lost your keys) please wait until normal office hours to contact EUSA staff.

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PRAGUE APPENDICES 2019

Travel Information

EUSA requests that students inform them of travel plans for trips overnight and abroad as part of the student conduct agreement. It is the student’s responsibility to communicate this information directly to their parents if they so wish. If you plan to leave your program’s city for weekend travel, you must inform the Program Director/Manager by using the travel section of the Student Gateway or email where you will travel to, the dates and accommodation details. Remember that you are responsible for attending your placement and academic commitments. You must make reasonable plans taking potential delays (due to weather, labor disputes, or unforeseen circumstances) into account. If you leave your host city, EUSA may not be able to provide personal assistance if you encounter difficulties, but we may be able to advise you by telephone and arrange for assistance in an emergency.

End Of Program

All program participants must leave the country within the dates specified on their visa.

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PRAGUE APPENDICES 2019

Internship Agreement

The following guidelines explain what is required of program participants in terms of their commitment to their internship sponsor (the company or organization at which the student will be interning during the program) and their University. An internship provides a wonderful opportunity to experience an industry’s culture from a unique, professional perspective. The internship requires a strong commitment from all parties – the sponsor, the participant’s university, and the student. Please read the following carefully.

Placement Process

Placement Managers will make every effort to place students in their preferred field, but the student accepts that internship placements are contingent upon a variety of factors including prevailing economic conditions, local industry trends, opportunities available at the time of placement, language skills, and the student’s own experience and abilities.

The student also understands that if they change their choice of internship field after the placement process has begun, the process may take longer and there may be fewer options available. In this case, the student will need to accept a placement in another field altogether or remain in the original one.

The student accepts that they may be asked to make reasonable modifications to their appearance or style of dress in order to conform to cultural or professional standards and expectations (e.g. removing piercings, wearing long sleeves to cover tattoos), and that failure to do so may negatively influence their internship options or be unacceptable to their internship supervisor. Where certain aspects of appearance are dictated by the student’s religion, race, national origin, or ethnicity, the Placement Managers will make every effort to accommodate those requirements.

The student accepts responsibility for participating fully in the placement process, including completing and submitting registration and visa application forms (your university will advise you if you need to apply for a visa in advance) in a timely manner, attending scheduled placement interviews, meetings, and reviews, and responding promptly to communications from the Placement Managers.

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The student accepts responsibility for keeping the Placement Team informed of the outcome of any placement interviews they attend. If students do not report back, their placement may not be confirmed.

The student accepts responsibility for advising the Placement Office of any problems or issues with their placement. Quitting or walking out of a placement is not acceptable and may affect the student's internship credit received with their home university.

Work Schedule

The internship sponsor accepts the student for an internship with the understanding that the student will work on a fixed schedule, from the first day of the internship to the last. That is, the sponsor expects the student to be at work, ready to work, each day that the student is scheduled. Internship supervisors have been informed of the student’s work schedule. The student will observe only those holidays that are free days for the entire office or organization.

Absence from work, except for illness or accident, is strictly prohibited. In the case of illness or accident, the student must inform the internship supervisor and EUSA. The student is not permitted any absence from the program that interferes with the placement process or their work schedule.

Students must inform their sponsor if they will arrive late for any reason.

Travel outside the program and/or country is discouraged during the internship period. If a student cannot keep to his/her work schedule, for any reason, the student is subject to dismissal from his/her internship. This guideline applies even if the student has planned a trip and bought his/her ticket; the student’s friends/family are coming to visit; the student travels outside his/her city and the return travel is delayed, or for any other reason.

Under no circumstances are students permitted to ask their supervisors for day(s) off, ask their supervisors to change their work schedule, or end the internship prior to the scheduled date. Any communication of this nature should be directed to EUSA first.

Students are required to complete all of the scheduled workweeks of their university’s program, even if there are discrepancies between hours worked and credit hours needed.

Students must always abide by the terms of their visa. In particular, students in the UK must ensure that they consult EUSA before agreeing to any modifications in their work schedule.

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PRAGUE APPENDICES 2019

Other Guidelines

No personal telephone calls from the office phone or from students’ cell phones are permitted during working hours. Text messaging from cell phones during work hours is also unacceptable.

Students should not pick up personal e-mail from the office, or check social networking sites or update personal blogs during work hours.

Students must exercise discretion and common sense regarding what they post on personal blogs and social networking sites (e.g. Facebook). They must not post anything that reflects badly on them, their university, internship sponsor, or EUSA. Potential employers, internship supervisors, and graduate schools regularly check social networking sites in order to screen applicants.

Students will abide by the rules and codes of conduct expected from employees of their internship sponsor (including confidentiality agreements, etc.).

Before participating in any online community, understand that anything posted online is available to anyone in the world. Any text or photo placed online is completely out of your control the moment it is placed online – even if you limit access to your site. You should not post information, photos, or other items online that could reflect badly on you, your internship sponsor, your home university, or EUSA. Potential employers, internship supervisors, and graduate program personnel now search these sites to screen candidates and applications.

The malicious use of online social networks, including derogatory language about any fellow students, internship sponsors, EUSA program staff; demeaning statements about or threats to any third party; incriminating photos or statements depicting harassment; illegal drug use; violation of local laws; or any other breach of general student conduct will be subject to disciplinary action.

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PRAGUE APPENDICES 2019

Observations

The internship will be a professional experience, but it will probably include some routine or administrative work. By undertaking this type of work the student will help the company or organization move forward and will learn about how their sponsors work. Remember, with an open mind, one can learn from almost any situation. What a student learns about himself or herself from the internship experience is as important as what the student will learn professionally.

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PRAGUE APPENDICES 2019

Formal Complaints Procedure

We Value Your Opinion

EUSA is committed to providing a quality learning and developmental experience for each of our students. We welcome any opportunity to share thoughts and ideas with you as to how we can improve the student experience, as well as recognizing that on occasion you may wish to discuss with us an element of your program which has not met your expectation. Many concerns will be raised informally, and dealt with quickly by our experienced local team. However, if concerns cannot be satisfactorily resolved informally, please follow the following process.

How to Make a Complaint

To register a formal complaint, please contact your City Director in writing providing a full overview of the issue and resolutions that have been attempted to date. If the City Director is the subject of your complaint, please write to the Operations Director.

What Will Happen Next

Upon receipt, you will receive an acknowledgement of your complaint. Your complaint will be allocated to an appropriate member of the EUSA team for investigation. We may contact you for further information. You will receive a formal response from EUSA within five working days responding to your complaint.

If the complaint involves an allegation of misconduct or gross misconduct by a member of staff, EUSA will contact you immediately and ensure that you do not have any further contact with the staff member. EUSA's internal disciplinary procedures will be followed and any further required action taken will be determined on a case-by-case basis.

Contacts

Martina Melíšková, Prague Director [email protected]

Terence Coetzee, Operations Director [email protected]

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