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( D E T A I L E D )
______Patrick L O R I N
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TABLE OF CONTENTS
I N T R O D U C T I O N ...... 4 1. COMMERCIAL...... 6 QUARTERLY ACTIVITIES ...... 7 Conclusion ...... 12 2. OPERATION & MAINTENANCE ...... 13 G E N E R A L ...... 14 2.1 WATER PRODUCTION ...... 15 PRODUCTION DEPARTMENT ...... 16 1. PRODUCED WATER QUANTITY AND POTABLE WATER LOSSES DIAGRAMS-1,2 ...... 16 2. POTABLE WATER DISINFECTION ...... 18 DISINFECTION MATERIAL CONSUMPTION TABLE-1 ...... 18 3. ELECTRICITY CONSUMPTION & EXPENSES ...... 20 WATER QUANTITY PRODUCED BY PUMPING AND ELECTRICITY CONSUMPTION TABLE-2 ...... 20 DIAGRAMS – 3,4 ...... 21 ELECTRICITY CONSUMPTION & EXPENSES IN 2005-2010 TABLE-3 ...... 22 4. WATER METERS EQUIPMENT INSTALLATION ...... 23 TABLE - 4 ...... 23 2.2 WATER DISTRIBUTION ...... 25 5. REPAIRS OF DAMAGES, CAPITAL REPAIRS AND REHABILITATION OF SYSTEMS ...... 26 TABLE – 5 ...... 27 DIAGRAM – 5 ...... 28 2.3 WASTEWATER & SEWERAGE ...... 29 6. WASTEWATER COLLECTION SYSTEMS ...... 30 DIAGRAMS 6,7,8 ...... 30 7. SPECIAL WORKS DEPARTMENT ...... 33 3. TECHNICAL ...... 35 3.1 TECHNICAL INVESTIGATIONS, DESIGN & MAPPING OF TECHNICAL SYSTEMS ...... 36 MAPPING OF TECHNICAL SYSTEMS ...... 47 3.2 MANAGEMENT OF COMPANY’S ASSETS ...... 50 ASSETS MANAGEMENT ...... 51 3.3 WATER QUALITY CONTROL ...... 56 WATER QUALITY CONTROL ...... 57
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3.4 QUALITY, SAFETY & ENVIRONMENT ...... 60 3.5 COMPANY’S PROCUREMENT ...... 68 INFORMATION ABOUT PROCUREMENT WITHIN AWSC BUDGET, ANNUAL 2010 TABLE – 6 ...... 69 3.6 TRANSPORT ...... 70 TRANSPORT ...... 71 4. ADMINISTRATION ...... 74 4.1 FINANCE & ACCOUNT ...... 75 A C C O U N T I N G ...... 76 F I N A N C E S ...... 77 AWSC CJSC CAPITAL EXPENDITURE TABLE-7 ...... 78 AMOUNTS SPENT BY THE HEAD OFFICE IN 2005-2010 TABLE -8 ...... 79 DIRECTIONS OF THE AWSC MAIN EXPENSES DIAGRAM-9 ...... 79 C O S T C O N T R O L & I N T E R N A L A U D I T ...... 81 4.2 HUMAN RESOURCES ...... 83 AVERAGE SALARY DIAGRAM-10 ...... 85 AVERAGE NUMBER OF EMPLOYEES OF AWSC FOR 2005-2010 DIAGRAM-11 ...... 85 TRAINING AND DEVELOPMENT DIVISION...... 88 PERSONNEL TRAINING TABLE-9 ...... 90 ACTIVITIES IMPLEMENTED BY THE TRADE UNION OF AWSC DURING 2010 ...... 93 4.3 LEGAL & INSURANCE ...... 97 2010 ANNUAL RESULTS OF THE LEGAL AND INSURANCE DEPARTMENT ...... 98 2010 QUARTERLY DATA COMPARISON DIAGRAM -12 ...... 98 2008-2009--2010 DATA COMPARISON DIAGRAM -13 ...... 99 5. PROJECTS ...... 100 5.1 W B ...... 101 5.2 A D B ...... 106 PHYSICAL IMPLEMENTATION OF CIVIL WORKS DURING YEAR 2010 TABLE-10 ...... 108 5.3 E B R D ...... 111 WORKS IMPLEMENTATION TABLE -11 ...... 113 6. PUBLIC RELATIONS ...... 115 PUBLIC RELATION DEPARTMENT ACTIVITIES IN 2010 ...... 116 7. INDICATORS ...... ОШИБКА! ЗАКЛАДКА НЕ ОПРЕДЕЛЕНА. INDICATORS RECAPITULATION – TABLE 12 (INDICATORS 1-25)ОШИБКА! ЗАКЛАДКА НЕ ОПРЕДЕЛЕНА.
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I N T R O D U C T I O N
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I N T R O D U C T I O N
“Quality of service and professional relations with the customers is our utmost mission”
In 2010 SAUR-the Management Contractor of AWSC has put all the efforts to continue increasing the level of service in the company perimeter.
Of course, this path is always full of challenges, however, despite financial and economic difficulties, Armenian Water and Sewerage Company (AWSC) has made improvements in 2010 by reaching the performance indicators and fulfilling the objectives.
AWSC has implemented various corporate projects to increase staff efficiency, as well as has realized creative initiatives that contributed to the rise of customer confidence. Committed to a good management and motivated by positive developments, we are well on our way to a sustainable future.
In the following pages you will find detailed information on numerous aspects of AWSC 2010 performance, summary of our activities and accomplishments.
Patrick Lorin Contract Manager, General Director of AWSC
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1. COMMERCIAL
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QUARTERLY ACTIVITIES
General
In general activities of 2010 can be characterized as positive. Despite of some difficulties the Company continues improving its indicators with firm steps. Year 2010, comparing with previous years, can be pointed out as a year with increased level of Customer services, awareness and mutual trust. The Company is making efforts in this sphere. Improvement of all indicators is conditioned by that fact. Below are presented detailed analyses of some commercial indicators.
Implemented Projects
As we have pointed out, during 2010 special attention was given to the activities aimed at
. Regular advertisements and announcement on TV,
. Submission of individual ordered envelopes to the Customers with 1 year service balance information (consumption, payment, debt, water meter reading, etc.),
. Organization of lottery for regular payers
. Contracts resigning, debts calculation and signing of timesheets for debts coverage,
. Organization of random visits, straggle against illegalities,
. Transfer of water meters of private houses from the customers territories
First of all it should be mentioned that all the implemented projects are justified and continuous.
Regular advertisements and announcement on TV
The project started in February 2009 and in wider scope is continuing up to now. In the mentioned phase one of the most important conditions for the Company is improvement of Customers' awareness level, which, unfortunately, was on a very low level. It should be mentioned that such activities (style, volume and frequency), have not been implemented by any other water supply Company, but AWSV. Considering the fact that the Company does not have its own Customer service centre, through this mean we are trying to improve the level of Customers' awareness. From the beginning of 2009 different commercial advertisements, notifications, warnings, etc. are periodically announced.
In 2011 the Company will have a Customer Service Centre and a special attention will be given to the increase of this indicator.
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Naturally, the results cannot be presented in figures, though it has its positive influence on increase of all commercial indicators. For example, % of non-cash payment (through posts and banks) has increased, visits of Customers to the water supply sectors became more active, etc. These activities are very important and are continuous.
Submission of individual ordered envelopes to the Customers with 1 year service balance information
The Project started from January 2010. The purpose is to inform the Customers on their debts, monthly payments, consumption (water balance), etc. Through individual envelopes all the Customers receive information (for 1 year, debts, consumption and payment), with additional reminder on the date and conditions of the next lottery and other additional commercial information. The problem is that some of the Customers are making periodical payments, though still having some debts, not being informed about it, as the payments are implemented through the commercial Agents. Through the information note the Customers are informed on monthly invoices and payments and, naturally, on the existing debts.
The results of this Project can be classified into two groups:
material, i.e. involvement of new payers, covering of debts, etc.
just increase of level of Customers' awareness, i.e. periodically inform the Customers on their payments, implemented during 1 year, expenses and debts, with additional information, notifications, etc.
A f t e r n o t i f i c a t i o n
Number of Number of Paid Number of The amount N Sectors Date notified customers amount customers of repaid old customers making new (thousand repaying old debts payments dram) debts (thousand dram) 1 2 3 4 5 6 7 8
1 Charentsavan February 2010 2 581 652 5 061 1 498 8 837
2 Abovyan March 2010 3 855 1 134 13 019 1 881 18 718
3 Ashtarak April 2010 3 795 1 101 6 028 1 109 8 143
4 Gavar July 2010 3 635 585 3 788 1 623 8 705
5 Byureghavan August 2010 667 187 1 242 315 1 893
6 Alaverdi September 2010 1 895 306 1 576 866 6 517
7 Ijevan November 2010 1 373 141 425 707 1 905 Sevan 8 December 2010 1 288
Total 19 089 4 106 31 138 7 999 54 718
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Organization of lottery for regular paying customers
The next project being implemented jointly with Public Relations Department is the organization of Lottery once per each 4 months. The projects started in October 2008 and 4 drawings have been already organized since then. Those resident-customers can participate at the lottery, which have installed water meters and during the mentioned four months have regularly paid for the consumption.
6 Lottery sessions have already been implemented and the result is, of course, positive. In the result of 7 implemented Lottery cessions 28 Customers have received AMD 300 000 each. The analysis implemented each month after the drawing reveal that the number of participants is obviously increasing.
N u m b e r o f p a r t i c i p a t i n g c u s t o m e r s
97 000 100 000 88 800 90 000 76 000 80 000 66 737 70 000
60 000 46 853 48 947
50 000 38 645 customers 40 000
30 000
20 000
10 000
0 1st withdraw 2nd withdraw 3rd withdraw 4th withdraw 5th withdraw 6th withdraw 7th withdraw
The program is continuous
ANNUAL REPORT 2 0 1 0 Commercial Indicators for 2010
. Number of customers making regular payments during 2010
N u m b e r o f r e g u l a r y p a y e r s
141 079 150 000 129 611 (83%) (76%) 111 922 130 000 108 835 (66%) 92 711 (64%) 110 000 85 507 (55%) (50%) 90 000
70 000 52 997 (31%) 50 000
30 000 Number of Customers receiving services : around 170 000 10 000
In this direction we also have a lot of things to be done. Despite, of increasing tendency, some of the Customers still are making irregular payments.
. Water meter installation
N u m b e r o f c u s t o m e r s w i t h W a t e r M e t e r s 250 000 198 340 183 278 (78%) 200 000 160 857 (76%) 152 349 (67%) 137 399 (63%) 150 000 124 768 (57%) (52%) 92 963 100 000 (39%)
50 000 Numner of customers: around 255 000
0 12.04 12.05 12.06 12.07 12.08 12.09 12.10
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272.588 , 255 000 out of which are connected to centralized water supply system. However, 200 000 customers use the service during the year (170000 customers on average use the service each month).
That is 70 000 customers are counted as closed doors though the data are being updated. If we consider that the number of closed doors without water meters constitutes about 45 000 then the percentage of the customers with water meters will be 94% (instead of 76 %).
17 000 customers use the service without water meters as of 01.01.2011.
It is worth mentioning that a lot of water meters (high quality) were replaced along with the installation of new water meters. Totally 18 658 water meters were installed during 2011.
Payments
Dynamics of the payment according to years has the following picture:
P a y m e n t
from 01.04.2009 3 798 4 000 incrasing of tariff 28% 3 388 3 500
3 000 2 683 2 443 from 01.05.2005 2 308 2 500 increasin of tariff 40% 1 834 2 000 1 599
mln.AMD 1 500
1 000
500
0 2004 2005 2006 2007 2008 2009 2010
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Conclusion
The aforementioned analysis give basis to conclude that there is a progress by all indicators. However, nevertheless we have still a lot to do to improve them. There are still a lot of water losses among which commercial losses have considerable weight (as well as waste to water), nun- efficiency of the works. It is of paramount importance the involvement of public relations, legal, exploitation and technical services.
A special attention should be paid to raise the service level of the customers where an important role plays the communi provide more information to customers.
Planned works for 2011
2011 PLANNING 2010 actual 2011 task
1.COLLECTION / mln/AMD with actual tariff 3 800.0 4 250.0
2. NUMBER OF PAYMENTS / payment month 141 000 155 000
3.INSTALLATION OF WATER METERS / water meter 18 000 20 000
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2. OPERATION & MAINTENANCE
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G E N E R A L
In 2010 we continued implementing the activities prioritized in 2009 and approved their efficiency, particularly:
. Exploitation activities effectivness improvement,
. More efficient operation works due to change of operation manner applied in water
supply system.
. Activities directed at increase of water supply hours.
. More efficient operation of chlorination stations refurbished with liquid chlorine equipment:
. Planned servicing of the equipment:
. Means aimed at electricity saving
The implementation of above mentioned activities improved not only the quality characteristics and efficiency of the facilities but also enhanced professional skills of the personnel involved in operation works.
We shall continue the aforementioned activities in 2011:
Activities planned for 2011
. Continuous and consecutive implementation of exploitation activities. . Increase of water supply duration. . El. energy productive consumption. . Implementation of the planned service activities within the structure. . Operation of bulk and individual water meters, calculation of the volume of produced and distributed water. . Detection and isolation of technical losses in the water supply system. . Increasing of disinfected water volume.
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2.1 WATER PRODUCTION
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PRODUCTION DEPARTMENT
1. PRODUCED WATER QUANTITY AND POTABLE WATER LOSSES Diagrams-1,2
In 2010 produced water volume was equal to 172 792 thousand m3 (gravity - 113 766 thousand m3, mechanical - 59 026 thousand m3).
Diagram 1
W A T E R P R O D U C T I O N 200 000,00 180 000,00 160 000,00 140 000,00 120 000,00 100 000,00 80 000,00 60 000,00 40 000,00 20 000,00 - I Quarter II Quarter III Quarter IV Quarter 2010 TOTAL Gravity 30 495,29 27 677,20 28 489,48 27 104,10 113 766,07 Delivered through pumps 15 738,20 14 483,60 15 346,10 13 458,30 59 026,20 TOTAL 46 233,49 42 160,80 43 835,58 40 562,40 172 792,27
In 2010 drinking water actual losses constituted 85.1%, which is by 2.3% more than it was envisaged by budget indicator (82.8%), though comparing with 2009 indicator, decrease was registered (85.5%).
Diagram - 2
W A T E R L O S S E S 88 87 86 85 84 83 82 81 80 I Quarter II Quarter III Quarter IV Quarter Annual Budget In Fact
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operation activities of structure facilities and the equipment are continuous and productive.
In 2010 some structures were constructed and capitally repaired.
Berd WTP New sedimentation tank
In Artahsavan facilities, operated by the Company, some capping constructions have been repaired and constructed, in the result of which water volume supplied by gravity in Ashtarak town increased, which caused considerable decrease of operation hours of Artak PS pumps (up to 2 hours).
Final decision was given to Jrasar-Jermuk water main damaged outlets operation issue, in the result of which damaged outlets water volumes will not be registered by the corresponding water meters. It is one of the means of straggle against water losses.
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2. POTABLE WATER DISINFECTION
In 2 0 1 0 60 972 kg liquid chlorine and 29 029.5 kg of hypochlorite pills were used in the water and wastewater systems for water disinfection and cleaning purposes.
Disinfection Material Consumption Table-1
2 0 1 0 1st quarter 2 st quarter 3 st quarter 4 th quarter Annual N Sector & subsector name Liquid Hypochlor Liquid Hypochlor Liquid Hypochlor Liquid Hypochlor Liquid Hypochlorit chlorine ite pills chlorine ite pills chlorine ite pills chlorine ite pills chlorine e pills (kg) (kg) (kg) (kg) (kg) (kg) (kg) (kg) (kg) (kg) 1 2 3 4 5 6 7 8 9 10 11 12 1 Abovyan 1 632 0 1 694 50 921 225 1 072 200 5 319 475 2 Byureghavan 93 0 122 0 63 15 0 95 278 110 3 Hrazdan 1 130 40 1 471 145 717 245 560 160 3 878 590 4 Tsakhkadzor 0 59 0 64 0 127 0 55 0 305 5 Charentsavan 149 35 226 15 126 40 129 20 630 110 6 Ijevan 18.5 250 52.5 240 156 360 143 596 370 1 446 7 Berd 155 0 126 18 50 109 120 73 451 200 8 Dilijan 390 0 473 30 297 360 265 190 1425 580 9 Noyemberyan 13.5 30 0 210 0 140 0 190 13.5 570 10 Alaverdi 652 0 760 22 565 138 628 140 2 605 300 11 Stepanavan 78 51 155 34 105 40 109 82 447 207 12 Spitak 0 75 60 55 40 150 0 215 100 495 13 Tashir 165 90 385 60 100 130 100 120 750 400
14 Artashat 3 325 200 3 332 200 1 838 880 2 112 580 10 607 1 860 15 Echmiadzin 2 660 400 1 994 880 1 456 2025 1 619 850 7 729 4 155 16 Masis 14 71 310 1 039 720 565 1 030 842 460 3 917 2 520 17 Vedi 71.8 98 149.2 100 100 295 146 130 467 623 18 Ashtarak 530 310 779 205 195 335 80 410 1 584 1 260 19 Aparan 70 130 220 155 50 390 58 260 398 935 20 Artik 430 71 1 010 35 1 125 24 696 64 3 261 194 21 Talin 90 110 280 77 50 302 50 221 470 710 22 Ashotsk 0 141 0 179 0 203 0 155 0 678
23 Eghegnadzor 0 141 300 11 100 118 0 146 400 416 24 Vayk 145 8 115 66 50 179 0 132 310 385 25 Jermuk 25 50 75 10 50 40 0 65 150 165 26 Sisian 133 90 167 53 50 152 0 130 350 425 27 Goris 660 160 784 175 502 285 110 485 2 056 1 105 28 Kapan 2 629 119 2 262 622 2 191 1 828 1 666 1 686 8 748 4 255 29 Meghri 131 272 399 153 200 239 219 192 949 856 30 Sevan 160 41 230 101 240 120 120 260 750 522 31 Gavar 572 168 1067 65.5 340 230.5 0 347 1979 811 32 Martuni 0 111 0 164 0 123 0 128 0 526 33 Vardenis 220 159 240 48 120 138 0 224 580 569 34 Tchambarak 0 70.5 0 75 0 63 0 63 0 271.5 TOTAL 17 798,8 3 789.5 19 967 5 037.5 12 362 11 078,5 10 844 9 124 60 972 29 029.5
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In 2010 seven CS have been handed over for operation, which were equipped with «Alldos» new devices, in the result of which disinfection of water with hypochlorite tablets will considerably reduce and effectiveness of operation of the above mentioned CSs and water disinfection activities quality will increase. This process will continue also during 2011. In the result of water supply operation style modification 2 chlorination stations, operating with liquid chlorine were stopped.
In compliance with the required rules, planned activities on liquid chlorine bottles walls thickness measurement, sedimentation cleaning and painting were organized.
Chlorine bottles after the repairing Installation and regulation of new chlorine device
on the process of water disinfection. Considering the urgency of the issue measures were taken towards procurement of chlorine from other corresponding sources.
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3. ELECTRICITY CONSUMPTION & EXPENSES
In 2010 electricity consumption constituted 40,461 mln kVh, with the amount of AMD 996,117 mln which is by 5,316 mln kVh or 13% less than actual consumption of 2009.
In 2010 the planned electricity consumption constitutes 44.444 mln kVh with AMD 1103,363 mln. This means that in 2010 compared with actual budget 3.983 mln kVh (9.8%) electricity constituting AMD 107.246 mln (10.7%) less was consumed.
Water quantity produced by pumping and electricity consumption Table-2
Water quantity produced Electricity Electricity consumption N Branch name by pumping consumption KVh/cubic meter thousand cubic meter/ year thousand kvh/year
1 2 3 4 5 1 Ashtarak 1 951 1.6 2 776
2 Aparan 1 332 0.6 584
3 Artashat 1 132 0.3 426
4 Echmiadzin 1 220 0.8 730
5 Gavar 10 311 0.6 5 995
6 Sevan 2 645 0.5 1 374
7 Tashir 894 0.2 28
8 Stepanavan 1 495 0.7 1 046
9 Noyemberyan 765 1.6 1 438
10 Spitak 83 0.6 43
11 Abovyan 12 704 0.3 3 973
12 Charentsavan 1 815 1.1 1 947
13 Hrazdan, Tsakhkadzor 12 977 0.7 9 664
14 Ijevan 68 0.7 55
15 Masis 9 380 0.5 4 298
16 Ashotsk 254 0.4 135
Total 59 026 0.6 34 511
In 2010 implementation of investment plans is foreseen, as well as procurement of modern pumps and replacement, which will also ensure electricity expenses saving.
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Diagrams – 3,4
WATER DELIVERED THROUGH PUMPING AND CORRESPONDING ELECTRICITY CONSUMPTION
70 000 60 000 50 000 40 000 30 000 20 000 10 000 - I Quarter II Quarter III Quarter IV Quarter 2010Total Water 15 739 14 484 15 345 13 459 59 027 El. energy 8 993 8 300 9 080 8 138 34 511
E L E C T R I C A L C O N S U M P T I O N KWH / m
0,8
0,7
0,6
0,5
0,4
0,3
0,2
0,1 I Quarter II Quarter III Quarter IV Quarter 2010 Total El. energy 0,57 0,57 0,58 0,6 0,59
In 2010 electricity consumption and, correspondingly, mechanically produced water volumes decrease became possible due to some activities, implemented by us, particularly:
. Sevan town Gomadzor PS started operation, which resulted in handing over rented transformer substation, as well as 3 inter-communal pumping units.
. In the result of some organization activities considerable reduction (up to 2 hours) of Artak PS 400 kVt el. motor operation hours became possible; during some of the months it is totally stand by.
. Due to activities implemented on Gavar town water supply internal network Khacher PS operation was stopped.
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. In the result of implemented investment projects and modification of operation style 7 deep well pumps operation, out of 8, was interrupted; water supply of the region was implemented from «Garni» water sources, which have considerably better qualitative indicators.
. Norabats PS and DRR construction activities are accomplished.
. Due to activities implemented on Sevan and Gavar regions some villages water supply internal networks and newly constructed DRR, operation of a new 250 kVt pump motor, instead of caused extension of water supply hours of the Customers.
Noyemberyan transformer substation Modern control panel
Supply of the pump units and electricity facilities was implemented by a specialized company, in the result of which damages of pumps el. motors considerably decreased. Considering productivity of these activities preparation activities are implemented towards handing over of operation of the deep well pumps to a specialized company.
ELECTRICITY CONSUMPTION & EXPENSES in 2005-2010 Table-3
2005 2006 2007 2008 2009 2010
ACT-L ACT-L ACT-L ACT-L ACT-L ACT-L ACT-L ACT-L ACT-L ACT-L ACT-L ACT-L N 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 AWSC KWH AMD KWH AMD KWH AMD KWH AMD KWH AMD KWH AMD 1 2 3 4 5 6 7 8 9 10 11 12 13 14 TOTAL 61 510 1 151 300 53 109 966 007 54 265 1 023 865 55 156 1 063 082 45 788 1 058 800 40 460 996 449
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4. WATER METERS EQUIPMENT INSTALLATION
During 2010 employees of water meter division and corresponding employees of the RB have mutually implemented activities on checking of technical conditions, service, repair of installed water meters, as well as installation of new water meters.
Main list of the implemented activities is presented in the table below:
Table - 4
Water meters Activities implementation N Activities DN, mm Type Quantity Region Location 1 2 3 4 5 6 7 1 400 mech 1 Sisian Sisian-Goris separation point 2 100 mech. 1 Ashtarak Karbi r. inlet 3 80 mech. 1 Inlet point of the District Masis 4 50 mech. 2 Multi-storey buildings inlet pipeline 5 150 el.magnetic 1 Qarqarut CS territory 6 200 el.magnetic 1 Ijevan Spitak Jur CS territory 7 100 mech. 1 Khozmarag capping territory 8 Installation of 150 mech. 1 Kentaghbyur sources, DRRs 9 new water 150 mech. 1 Talin N 809 sources, DRRs 10 meters 50 mech. 1 Hagashen r. inlet 11 150 mech. 1 Gomadzor DRR outlet 12 150 mech. 1 Lchapnya facilities inlet Sevan 13 150 mech. 1 Gagarin separation point 14 300 mech. 1 Norashen delimination point 15 100 mech. 1 Kaler deep well N 1 Gavar 16 80 mech. 1 Kaler deep well N 2 Total 17 17 50 mech 4 Gavar Gavar villages inlet pipelines mech 18 50 7 Talin Talin villages inlet pipelines
19 50 mech 5 Sisian Goris villages inlet pipelines 20 150 mech 1 Getahovit CS territory Repair of mech 21 installed 150 1 Ijevan Anapat water meter joint 22 mechanical 50 mech 1 Jri Dzor water meter joint water meters 23 150 mech 1 Shahumyan r. inlet 24 500 mech 1 GArni-YEraskh water main 25 400 mech 1 Artashat Garni-Zod water main 26 250 mech 1 Qaghtsrashen DRR inlet 27 150 mech 1 Artashat inlet pipeline Total 24
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Water meters Activities implementation N Activities DN, mm Type Quantity Region Location 1 2 3 4 5 6 7 28 500 el.magnetic 1 Ghazaravan capping territory 29 500 el.magnetic 1 Echmiadzin Bazmaghbyur capping territory 30 150 el.magnetic 1 Artamet deep well el.magnetic 31 Repair and 200 1 Agharak PS Ashtarak 32 regulation of 200 el.magnetic 1 Kosh PS installed el. 33 150 el.magnetic 1 Ararat Ararat DRR magnetic 34 water meters 400 el.magnetic 1 Alaverdi Lori Berd source, QS territory 35 300 el.magnetic 1 Sisian Shaqi sources
36 200 el.magnetic 1 Dilijan Bldan WTP 37 500 el.magnetic 1 Abovyan Maqravan-4 PS
Total 10
Besides the above mentioned, 8 devices (stand by) of electro-magnetic water meters have been mechanisms have been dismantled, separate parts of which were used for repairing of other water meters.
For maintaining regular water supply instead of the dismantled water meters corresponding valves were installed
Newly installed water meters
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2.2 WATER DISTRIBUTION
ANNUAL REPORT 2 0 1 0 5. REPAIRS OF DAMAGES, CAPITAL REPAIRS AND REHABILITATION OF SYSTEMS
During 2010 daily water supply duration has been increased in average by 1.01 hour, thus if in the beginning of the year it was 13.02 hour, at the end of the year it reached 14.03 hour.
Illegal connection from the water main
In the result of investigation activities of internal network of some towns water supply operation style was modified, basing on the principle of equal distribution of water volumes, which resulted in considerable improvement of water supply situation of the regions.
Water pipeline damage Distribution network, subject to repairing
The number of customers with minimum water supply hours (less than 4 hours per day) have been reduced, thus if at the end of 2009 the number of communities enjoying more than 4 hour water supply constituted 93%, at the end of 2010 this figure was 95 %:
Damage in the water meter chamber
ANNUAL REPORT 2 0 1 0 In the table below / / indicators of some of the communities are presented
Table 5
Water supply schedule Results of the N Community /hour/ received increase 2009 2010 /hour/
1 2 3 4 5
1. Artashat 7.4 10.7 3.3
2. Vedi 6.0 6.5 0.5
3. Sevan 5.0 11.9 6.9
4. Alaverdi 8.8 10.4 1.6
5. Akhtala 0.5 4.0 3.5
6. Mrgavet v. 7.7 10.4 2.7
7. Taperakan v. 0.5 6.0 5.5
8. Urtsadzor v. 0.5 3.4 2.9
9. Getapnya v. 17.0 24.0 7.0
10. Norabats v. 17.0 24.0 7.0
11. Lchap v. 15.0 24.0 9.0
12. Ashotsk v. 21.0 24.0 3.0
Illegal connections to the water mains have decreased considerably; hidden connections have been detected and liquidated.
In the result of damages repairing activities implemented in the system about 8047 damages have been repaired on the water mains and internal networks, about 370 linear, 347 partial and 182 reinforcement repairing activities have been implemented.
Water main supplying SEVAN town
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Diagram – 5
N U M B E R OF R E P A I R E D B R E A K - D O W N
9000 8000 7000 6000 5000 4000 3000 2000 1000 0 North West Center West South Annual Repaired Breakdowns 2554 2936 2557 8047 Network Linear Repair 185 129 238 552 Network Partli Repair 104 165 78 347
Through operating system investigation and hydraulic calculation activities are foreseen aimed at water supply improvement.
. Water supply system zoning . ensuring maximum gravity water supply . Water supply network technical defects repair and pipeline passing recovery.
Company's internal networks and systems service and operating staff during year, continuing current improvement activities, registered some improvements in operation quality and productivity improvement, water supply duration, which in 2011 will encourage organization of activities more productively.
Damaged water main in DILIJAN Water distribution point construction
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2.3 WASTEWATER & SEWERAGE
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6. WASTEWATER COLLECTION SYSTEMS
In the wastewater systems the operation works were focused on cleaning activities, elimination of obstructions and repairing of manholes, such as about 76.4 km of sewers and 576 manholes were cleaned, 6655 obstructions were eliminated, 153 manholes and 311 sewers (1660.5 meters) were renovated.
Within the frame of investment project,the company has purchased sewer PVC pipes, manhole metal reinforcement concrete rings and covers, as well as sewer cleaning machines, which were dispatched to regions in the purpose to quick and effective respond on problems caused in the regions sewer network.
Diagrams 6,7,8
M A I N S C L E A N E D
90 80 70 60 50 40 30 20 10 0 NORTH WEST CENTER WEST SOUTH 2010 TOTAL
R E M O V A L O B S T R U C T I O N S
7000
6000
5000
4000
3000
2000
1000
0 NORTH WEST CENTER WEST SOUTH 2010 TOTAL
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REPAIRED WASTEWATER COLLECTION SYSTEMS 500 450 400 350 300 250 200 150 100 50 0 NORTH WEST CENTER WEST SOUTH 2010 TOTAL MANHOLES REPAIR 61 34 216 311 WASTEWATER PIPES REPAIR 60 49 44 153
RIDGID K-1000 SE
Sewer cleaning machine
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REPAIRED BREAKDOWNS
SEVAN city, Dormitory area
Breakdown in the sewer Repaired breakdown
TALIN city, Gayi street
Breakdown in the sewer Repaired breakdown
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7. SPECIAL WORKS DEPARTMENT
Activities implemented by Special Works Department in 2010
Special Works Department in 2010 has implemented activities towards rehabilitation of service area DRRs, water metering, losses detection and liquidation.
Activities on detection and liquidation of the reason of 3 l/s water loss in Yeznak DRR of Aparan town were implemented. After implementation of polymeric injections, replacement of DN150 valves on the separation node of the DRR and welding, the loss was liquidated.
APARAN town Yeznak DRR damaged outlet
Masis town station nearby district activities, Artik town Mantash sources, Alaverdi town, Noyemberyan Berdavan PS water metering, losses decrease and water supply regulation activities were ongoing.
Masis town internal network Mantash-Artik water main
By the order of AWSC General Director activities on losses investigation and liquidation were implemented by the commission, established for this purpose, in the following towns: Masis, Dilijan, Vayq, Echmiadzin, Ashtarak, Alaverdi, Noyemberyan and Sevan. Particularly one part
ANNUAL REPORT 2 0 1 0 of Masis town reduction of losses for two times became possible. Activities on Sevan town Gomadzor DRR natural operation were implemented, for water supply of micro-district multi- storey building without operation of the booster pump.
During the year the Department received «C.SCOPE» pipes detection, «CorreluxP1» damages detection, as well as pipes internal investigation and recording devices, and operation tastings were implemented on Dilijan town Frolov WTP pipeline.
DILIJAN «Frolov» WTP pipeline
By the efforts of the Exploitation Department and direct involvement of the Special Department, a lot of activities were implemented in Vedi town for regulation of water supply situation, in the result of which in Vedi town 36 inter-communal PSs stopped operation, meantime ensuring water supply of all the multi-storey buildings, in compliance with the water supply schedule.
In Norabatsi DRR, which was handed over for operation, measurement and regulation activities have been implemented and presently Masis town and nearby villages water
supply is regulated.
Activities planned for 2011
In 2011 the Department will implement operation of the received measurement and regulation devices on the service territory of the Company, as well as the main direction of the activities will be investigation of technical parameters and program components of the loggers (to be received) and their adaptation to the local conditions.
The Department will continue implementation of DRRs repairing activities, when necessary.
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3. TECHNICAL
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3.1 TECHNICAL INVESTIGATIONS, DESIGN & MAPPING OF TECHNICAL SYSTEMS
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DURING THE YEAR 2 0 1 0 THE TECHNICAL DEPARTMENT CARRIED OUT THE FOLLOWING WORKS:
. Technical investigations, design . Internal audit of the capital works . Mapping of technical systems . Water quality control . Assets management . Procurement, . Quality, safety, environment . Transportation
During the reporting period the following activities have been implemented:
Technical Investigation and Design
. Project on improvement of RA Lori Marz Spitak water supply has been developed.
. With the purpose of repairing technical investigation of RA Syunik Marz Meghri town “Zvarm” WTP-Meghri water main 750m damaged pipe section was implemented and a proposal was submitted.
. With the purpose to regulate RA Syunik Marz Agarak «Copper- molybdenum factory» water supply situation, investigation of the territory and clarification of technical data was implemented, and for construction of a new main pipeline work volumes were developed, water main mapping was implemented.
. With the purpose to improve RA Aragatsotn Marz Nor Artik village water supply network investigations were implemented, work volumes were developed and a proposal was submitted.
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. RA Ararat Marz «Ranchpar» deep wells territory was investigated and layout of all the wells location was developed with coordinate system.
MASIS Ranchpar deep wells
. For construction of a bypass of the existing W&W pipelines of the territory, provided for construction of RA Lori Marz Spitak town N1 school new branch, investigation of the territory was implemented, as well as the layout and volumes have been developed.
Layout of a bypass construction outside of SPITAK N1 school territory
. RA Aragatsotn Marz “Vosketas” system investigation was implemented with the purpose to improve Aruzh and Parizak villages water supply network.
. For choosing of the territory for construction of Vardenis WWTP, in the frame of Sevan nature protection project, as well as for clarification of additional sewerage pipelines design activities for Sevan, Gavar, Martuni, Vardenis and Jermuk towns investigations have been implemented and proposals were submitted to the designing companies.
. Together with “Lori Water and Sewerage” CJSC representatives investigation of “Novoselcevo” and “Aksyutin” systems simultaneous usage issue was implemented, technical possibilities were identified on site and proposals were submitted to RA SCWE.
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. With the purpose of improvement of RA Kotayq Marz Voghjaberd, Geghadir and Hatsavan communities water supply, “Yot Aghbyur” system has been investigated and a proposal was submitted.
Yot Aghbyur sources in ABOVYAN Sector
. Investigation of RA Tavush Marz Berdavan community one section, which is out of AWSC service area, with the purpose of water supply implementation from “Berdavan “ deep wells and a proposal was submitted.
. Options for construction of a bypass have been developed for Dilijan town new district existing water supply and waste water removal pipes.
. The reason of often damages of “Maqravan-Abwvyan” water main after reconstruction has been investigated.
. For bidding documents of “MWWP II phase” procurement plan, in the frame of the World Bank, technical proposals have been developed and authorized supervision of the mentioned activities was implemented.
Rehabilitation of Sevan, Dilijan, Alaverdi ־ Sectors and Noyemberyan, Berd, Vayc subsectors (lot I).
Replacement of HO windows, rehabilitation ־ of Ashtarak, Artashat Sectors and Ashotsk subsector (Lot II),
ASHTARAK sector administrative building (Laboratory room) after the repairing
,Sarukhan, Gandzak, Artak PSs rehabilitation ־
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,Construction activities of Gavar, Hrazdan ־ Reconstruction of hydro technical ־ Charentsavan, Sisian Sectors and Jermuk, constructions‟ sanitary zones, serviced by Agarak, Spitak subsectors buildings, AWSC. : serviced by AWSC.
Rehabilitated section of Her-Her Construction process of SPITAK Sector capping fence of VAYQ subsector new building (entrance of store room)
. Individual W&W norms of regions have been developed, in the result of which the period of water use permits from the sources, used by the AWSC, were extended.
. Preliminary design of activities of “Hrazdan town W&W systems improvement”, implemented in the frame of the WB, has been investigated and discussed, and a proposal was submitted.
. Preliminary and activities designs, implemented under NWSSP-07/4-01 Contract, in the frame of ADB Loan project, have been investigated and discussed with the advisory companies: ,«RA Tavush Marz Ijevan town W&W improvement» ־
,«RA Suniq Marz Kapan town W&W improvement» ־
Artashat-Vedi region Yeghegnavan, Noyemberyan, Aygepat, Mkhchyan villages W&W» ־ improvement».
. Capital expenses, as well as capital investments application design, foreseen in the frame of 2011 state MTEP budget, have been developed.
. With the purpose of Regions W&W systems improvement investment project of about USD 80 mln. has been developed and edited according to priority.
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. W&W technical conditions have been developed on the basis of applications from about 53 ligal entities. . «Structures data base» establishment is ongoing.
Internal Audit of the capital works
1. «Activities implementation internal audit» Department charter has been developed.
2. On the basis of applications, submitted from the RBs capital activities implementation applications have been developed and submitted for approval. Below are presented accomplished and ongoing capital activities.
I. Ongoing replacement and rehabilitation activities:
. Kotayq Marq Alapars village gravity water main and nearby low level district distribution network pipeline construction.
II. List of implemented activities by technical conditions:
South RB
. Sisian town N3 kindergarten sewerage pipeline d=200mm, L=110m a/c pipelines.
. “Hatsarat-Khacher” pipeline 325mm L=1000m steel pipeline,
. Sevan town Gomadzor from DRR till Khaghaghutyun str. and micro-district pipelines de=160mm L=840m, de=90mm L=200m, de=50mm L=200m and de=40mm L=200m PE pipelines,
. Vardenis town Mravyan street pipeline de=110mm L=460m, de=90mm L=200m PE pipeline,
. Vayq town Yerkrabanner district pipeline de=50mm L=250m, de=32mm L=30m de=25mm L=120m PE pipeline,
. Vayq town Kamoi street pipeline capital rehabilitation de=50mm L=150m PE pipeline,
. Lchashen village deep well territory water meter chamber transportation,
. Chambarak CS capital repairing,
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. Mehri town Karchevan community water supply internal network partial construction with steel d=76mm L=414m and de=75mm L=400m PE pipelines,
. Goris town “Mukhuturyan” CS roof repair,
. Sevan town Nalbandyan street pipeline capital repairing de=75mm L=280m PE pipeline,
. Martuni town V. Mamikonyan street pipeline capital repairing de=160mm L=310m PE pipeline,
. Gavar town Kabeli DRR – Barekamutyan Kamurj pipeline de= 200mm L=700m PE pipeline,
. Gavar town Hatsarat district from «Kali» deep well till HAtsarat 1 street pipeline d =110mm L=1000m,
. Vayq town Azatutyan street pipeline de=63mm L=500m, de=50mm L=60m and de=20mm L=175m PE pipeline,
. Vayq town Jermuk highway pipeline de=90mm L=700m, de=32mm L=800m and de=20mm L=200m PE pipeline.
Vayq town Jermuk highway damaged water main VAYQ subsector
Totally in South RB about 110 m. of sewerage collector and 9190 m water pipeline replacement and rehabilitation activities have been implemented.
Centre-West RB
. Echmiadzin town Charents district N27, 29, 31 buildings sewerage pipeline d=250mm L=100m a/c pipeline,
. Masis town N3 street pipeline d=160mm L=100m and d=110mm L=400m PE pipeline,
. RA Armavir Marz Mrgastan village internal network d=110mm L=460m, d=90mm L=275m, d=63mm L=1065m,
. Marmarashen-Jrahovit water pipeline de=160mm L=1750m from
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. Ashotsk septic tank till the river 500m channel cleaning,
. Talin town Gay street sewerage pipeline capital repairing PVC d =200mm L=220m PE pipeline,
. Talin town Teryan street 22 building pipeline repairing de=50mm L=150m,
. Ararat Marz Nrashen village pipelines repairing de=110mm L=900m, de= 75mm L=800m and de=50mm L=100m PE pipeline,
. Ararat Marz Khachpar village internal network capital repairing de=110mm L=450m, de=75mm L=600m, de=50mm L=700m and de=20mm L=475m PE pipeline,
KHACHPAR village distribution network construction
. Artik town Tufagortser alley sewerage main construction PVC D 160mm L=200m,
. Ararat Marz Masis town II street water pipeline capital repairing de=200mm L=1150m, de=75mm L=250m and de=20mm L=700m PE pipeline,
. Echmiadzin town Chernishevka and Mayakovski streets pipeline capital repairing de=110mm L= 100m, de=75mm L=800m and de=20mm L=600m PE pipeline,
. Ararat Marz Aygezard village pipelines capital repairing de=75mm L=1200m, de=32mm L=60m and de=20mm L=600m PE pipeline,
. Ararat Marz Darakert community pipeline capital repairing de=75mm L=300m and de=20mm L=150m PE pipeline,
. Aragatsotni Marz Aparan town Ter-Poghos street pipeline capital repairing de=50mm L= 180m PE pipeline,
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. Ararat Marz Aygezard village pipelines capital repairing de=75mm L=1200m, de=32mm L=60m and de=20mm L=600m PE pipeline,
. Ararat Marz Darakert community pipeline capital repairing de=75mm L=300m and de=20mm L=150m PE pipeline,
. Aragatsotn Marz Oshakan village Ttenut district pipeline capital repairing de= 50mm L=550m PE pipeline,
OSHAKAN village distribution network construction
. Ararat Marz Aygeshat village pipeline capital repairing de=75mm L=800m PE pipeline,
. Ararat Marz Marmarashen village pipeline capital repairing de=63mm L=470m PE pipeline,
. Aragatsotn Marz Artashavan capping, construction of 6 capping.
Totally in Centre-West RB about 520m. of sewerage collector and 16.075 m water pipeline replacement and rehabilitation activities have been implemented.
North-West RB
. Charentsavan town 5 district 14 building sewerage pipeline d=200mm L=30m sewerage PVC pipeline,
. Spitak town Aygestan 2 district new sewerage pipeline d=200mm L=150m a/c pipeline,
. Byureghavan town N19, 21 buildings pipeline de=50mm L=100m PE pipeline,
. Byureghavan town N4, 5 ,10 and 22 buildings pipeline d=110mm L=150m, de=75mm L=80m and de=50mm L=270m PE pipeline,
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. Dilijan town Kalinin street final section pipeline out of Frolov WTP d=325mm L=65m and d=273mm L=20m steel pipeline,
. Dilijan town Orjonikidze street 2 alley pipeline de=63mm, L=500m PE pipeline,
. Dilijan town Andranik street internal network pipeline de=110mm, L=340m, de=63mm L=320m, de=50mm L=985m PE pipeline,
DILIJAN town Andranik street pipeline capital repairing
. Rehabilitation of store house roof of the RB,
. Alaverdi sector Odzun village from Sad district up to N1 street and up to the residential buildings pipeline construction de=110mm L=600m, de=90mm L=550m, de= 63mm L=700m, de=50mm L=450m and de=20mm L=920m PE pipeline,
. Dilijan sector Zinavan sewerage pipeline construction PVC D 160mm 100m,
. “Alaverdi-Archis” steel water main de= 530mm L=350m,
. Dilijan town Kamo street I alley pipeline capital repairing de=63mm L=350m, de=50mm L=100m and de=25mm L=400m PE pipeline,
. Stepanavan military camp pipeline capital repairing de=160mm L=235m PE pipeline,
. Ijevan town Spandaryan street pipeline de=200mm L=450m, de=110mm L=40m PE pipeline,
. Ijevan town Mehrabyab street pipeline de=110mm L=400m, de=63mm L=175m, de=50mm L=150m, de=160mm L=210m PE pipeline.
IJEVAN town Mehrabyan street pipeline capital repairing, Ijevan sector
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Totally in Centre-West RB about 280 m. of sewerage collector and 8910 m water pipeline replacement and rehabilitation activities have been implemented.
3. Visits have been implemented with the purpose to supervise the quality of ongoing capital repairing activities, implemented by approved applications.
4. Packages of accomplishment, implementation, testing and disinfection Acts of capital activities, implemented on the basis of preliminary acts, submitted from the RBs, have been checked and supervised.
5. Investigation of “Sevan-Hrazdan” sewerage main collector technical condition has been implemented, on the basis of which repairing activities volumes have been developed with approximate estimation.
6. Comparison of devices and equipment (foreseen by the procurement plan) actual parameters and those, which are stated in the technical specifications, was implemented by the commissions, established with the purpose of handover-acceptance activities implementation.
Asphalt cutting device
Activities planned for 2011
In 2011 continue the process of technical investigation in the operating systems prioritizing the sequence, clarifying the list of required repairing activities by the own means and control the quality of implementation of those activities.
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MAPPING OF TECHNICAL SYSTEMS
The Division participated in presentation of AWSWC
annual presentation, where mapping activities through
MapInfo Professional were presented.
. The map of 3 regional branches 2004-2008 database on service area water separated service area was prepared. supply duration thematical map was implemented and water supply data for 2009 was added.
. The Division has implemented Company's service area CSs, PSs and water sources input into the Company's database.
. The division has developed and prepared activities time sheet for 2010-201.
. Other additional mapping activities have been implemented, based on Company's daily required activities.
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. Mapping Division, through (GIS) system, has prepared W&W systems water sources technical characteristics (location, source data, coordinates, water consumption).
. water supply systems.
- format from the map in the database. and database
. Mapping Division of AWSC in 2010-2011 has implemented activities in Echmiadzin,. Vedi, Goris, Talisn, Masis towns and Dashtaqar, nor Ughi, Taperakan, Urtsadzor, Vanashen, Arbat, Darakert, Dashtavan, Getapnya, Norabats, Nor Kyurin, Khachpar, Ghukasavan, Zorak, Voskevaz, Marmarashen, Qaghtsrashen, Getazat, Abovyan, Arevshat, Norashen, Vanachut Communities on modification of designing and construction activities on the distribution networks, modification of design and construction activities and organization of numerical activities and mapping by AutoCad system.
. Coordination and organization of W&W systems technical characteristics (parameters)
implemented.
. Water supply system map of Jermuk town in MapInfo format has been developed,
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.
Goris distribution network numerical map in AutoCad format
. - LTD, and the revealed defects were reported to the Company, implementation process was discussed with the experts of the Company.
. Development of GIS for Jermuk town is in the process of implementation.
Activities planned for 2011
The main objective of 2 0 1 0 is to continue GIS activities of the settlements serviced by the Company.
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3.2 MANAGEMENT OF COMPANY’S ASSETS
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ASSETS MANAGEMENT
In 2010 the Company‟s Assets Management Division carried out mainly the following activities:
Assets handover - acceptance,
Assets inventory,
Solution of asset problems,
Registration of assets in the State Cadastre,
Currently implemented activities. Assets procured from «Ashotsk» LTD
Handover and acceptance
1. -AM Loan Project:
. a) In compliance with MWWP II-C2.4/2-06 (lot 2) PVC pipes supply, MWWP II-C2.4/2-06 (lot 3) valves supply, MWWP II-C2.4/2-06 (lot 4) reinforcement supply Contracts,
handover-acceptance of assets between AWSC and «Ashotsk» LTD was implemented, acts were prepared and submitted to the financial department.
. b) In compliance with MWWP II-C2.14/2-14 Office furniture supply Contract, signed between ASWC and «Agat-777» LTD on 17,03,2010, a committee was established for handover of the assets from «Agat-777» LTD, acts were prepared and submitted to the financial department.
. c) In compliance with N MWWPII B1.7/1-2/11-1 «Computer programs and equipment supply» Contract, signed between ASWC and «Online Plus» LTD on 17,03,2010, a committee was established for handover acceptance of the assets from «Online Plus» LTD, acts were prepared and submitted to the financial department.
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. d) In compliance with MWWP II-C2.5/2-05 water meter chambers supply and MWWP II- C2.15/2-15 sewerage manholes standard ring supply Contracts, signed between ASWC and «Vani» LTD (30,11,2010, 16,04,2010) a Committee was established for handover- acceptance of assets between AWSC and «Vani» LTD, acts were prepared and submitted to the financial department.
Assets procured under different Contracts
. e) In compliance with MWWP II-B4.1/2- laboratory equipment procurement Contract, signed between AWSC and «Agat-777» LTD on 18,06,2010, a committee was established for acceptance of the assets from «Agat-777» LTD, acts were prepared and submitted to the financial department.
. f) In compliance with MWWP II-B1.6/2-06-1 - equipment supply Contract, signed between AWSC and «Agat-777» LTD on 24,05,2010, a committee was established for acceptance of the assets from «Agat-777» LTD, acts were prepared and submitted to the financial department.
. In compliance with MWWP II-C2.16/2-16 sewerage standard chamber covers Contract, signed between AWSC and «Universal» LTD on 10,09,2010, a committee was established for acceptance of the assets from « Universal » LTD, acts were prepared and submitted to the financial department.
Procured assets
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2. In implementation of N69 Order of the General Director from 09,09,2010 In the frame of
compliance with N L2363-ICB-2.11/1 Steel pipes supply Contract, signed between AWSC and «Ashotsk» LTD on28.09.2010, a committee was established for acceptance of the assets from «Ashotsk» LTD, acts were prepared and submitted to the financial department.
3. LTD handed over L1000 m, DN325, with total amount AMD18 mln., and AWSC accepted the assets. Those pipes are on Gavar sector Khacher PS territory.
Inventory activities
In implementation of N67 Order of the General Director (01,09,2010) before preparation of ASWC annual financial report in the HO and 3 RBs of the Company was implemented inventory of fixed assets, unfinished noncurrent tangible assets, intangible assets, other noncurrent assets, materials, depreciable assets, goods, receivable and payable liabilities. Inventory activities are accomplished final summary results and the Protocol was presented to the General Director.
Solution of asset problems
. By the assignment of the Financial Director of AWSC on 27,06,2009 HO and 3 RBs noncurrent assets devaluation was implemented, as of 01. 01. 2009, in the result of which fixed assets write off list was modified. Ne acts were prepared and presented to the State Committee of Water Economy of RA Ministry of Territorial Administration. The goods presented by the lists are physically and morally depreciated and the residual value is equal to zero.
. In implementation of N35Order of the General Director from 21,05,2010, with the purpose to investigate Hrazdan-Gagarin water main Maqravan PS metal pipes up to Gagarin DRR actual existence, a committee was established which has implemented investigation of the pipes, on the basis of which a protocol and a report were prepared and presented to the General Director.
Hrazdan Gagarin water main investigation
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. By N314-N Decree of RA Government from 13. 03. 2003, with the purpose to hand over irrigation systems and assets to the State Committee of Water Economy of RA Ministry of Territorial Administration, the non operating irrigation systems and materials, registered in the accounting balance of AWSC Regional Branches are being identified.
. In implementation of N71 Order of the General Director, from 15,09,2010, Assets Management Department 2011 budget was been developed.
Registration of assets in the state cadastre
. MWWP II-B1.8/3-02 «AWSC Service area W&W systems inventory and cadastre registration Contract was signed between the AWSC and «Mets Masreni» LTD. «Mets Masreni» LTD presented the report of the first phase, as well as 1st and the 2nd group of privatization certificates (200 certificates). About 300 W&W systems maps have been agreed with AWSC and the Heads of Communities and were presented to the State Cadastre.
. After implementation of Gyumush 1 PS additional inventory and registration of missing fixed assets into the accounting balance, an act was prepared, by which AWSC handed over to «Yerevan Jur» CJSC the assets of Gyumush-1 PS, as well as the whole package of the documentation was presented to RA State Cadastre Charentsavan Branch for registration of the state rights.
Currently implemented activities
. Measurement of fenced territory of Sevan Sector Lchashen sub-sector deep wells of South RB of the Company was implemented.
. WWTP territory measurement of AWSC South RB Martuni Sector was implemented.
. Golovino-Frolov WTP metal pipes inventory of AWSC North-West RB Dilijan Sector was implemented.
Martuni WWTP
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. AWSC HO currently out of operation, not usable for further operation assets have been transported to AWSC North-West RB Abovyan storehouse.
. In compliance with the Orders of the General Director of the Company transportation of some assets from the HO to the RBs of the Company was implemented.
. Corresponding documentation and formulization connected with internal assets rotation in the HO of the Company was implemented.
Planned activities for 2 0 1 1
. Registration of the AWSC CJSC property rights in the State Register.
. Implementation of activities on alienation of AWSC assets, out of operation, which are physically and morally depreciated.
. Acceptance of invested assets, foreseen by ADB and WB loan Projects.
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3.3 WATER QUALITY CONTROL
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WATER QUALITY CONTROL
During 2010 water quality laboratory-production control improvement process was ongoing, through increasing of samples checking points and number of taken samples, improvement of quality of analytical activities, implementation of up-to-date methods and training of laboratory employees. In the beginning of the year in the result of discussions with sanitary services, annual water quality investigation timesheets have been developed and approved. In compliance with it, during the year the following analyses have been implemented: 58 thousand residual chlorine, 18 thousand microbiological, 1.2 thousand general and physic-chemical. Analyses of underground and surface source water quality have been implemented.
Water quality microbiological investigation comparison 2005-2010, thousand pc
18,1 16,9 Sewer waters discharged into waste
11,9 12,0 11,8 water objects are periodically 11,0 controlled. In general approved timesheets have been implemented for 82.7. Comparison of water quality implemented investigations by 2005 2006 2007 2008 2009 2010 years is presented in this diagram.
Washing and disinfection of water supply facilities, network sections, DRRs and water treatment plants has been implemented. Protocols on disinfection activities of DRRs have been prepared.
Notwithstanding the disinfection efficiency decrease during the year, outbreak of water born
programs, as well as breakdown repairing and prevention activities in it became possible to ensure average annual microbiological indicator deviation of 1.8%.
6.2 6.1 90.3 91.2
3.8 82.5 3.4 80.1 78.3 78.8 1.8 1.4
2005 2006 2007 2008 2009 2010 2005 2006 2007 2008 2009 2010
Potable water disinfection productivity Water quality microbiological indicators 2005-2010, % unsatisfactory results 2005-2010,%
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With the purpose of improvement of laboratory-production control, in the frame of WB II investment plan, preparatory activities on establishment of 17 new bac-laboratories have been implemented. Location of the laboratories was identified; procurement requests for buying laboratory equipment, glass ware and furniture were prepared. Act on handover-acceptance of the equipment was developed. The received goods were distributed and delivered to the Sectors of the Company. Process of equipment installation and training of the laboratory employees is ongoing.
Training of Laboratory Employees was organized in Echmiadzin training Centre.
Training on the Water Quality Control
For employees having direct contact with drinking water underwent regular medical checkup.
With the purpose to check the result of the analysis received from the laboratories, as well as to comment the received mismatches with sanitary services, the company ordered implementation of microbiological analysis from the third party, which is RA Ministry of Economy Standards National Institution licensed laboratory. As an example, Echmiadzin town was proposed. According to water quality approved timesheet, from the same point 2 samples were taken, one for Echmiadzin laboratory of the Company, and the other one for the Institution laboratory. The result of analysis of the two laboratories, implemented during one month coincided.
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2. NATURE PROTECTION REPORTS
Qquarterly and annual reports on nature protection and utilization fees were submitted to the Environment Division of the RA Nature Protection Ministry. According to them utilization fees are equal to 20.6, and nature protection fees AMD 32.6 mln. Comparing with the previous year the fee has not changed considerably, as the calculation was implemented in compliance with water usage permission norms. The comparison of nature protection and utilization fees according to the years is presented in the diagram below.
32.9 32.6 31.1
26.3 27.7
19.6
2005 2006 2007 2008 2009 2010
Nature protection fees comparison 2005-2010, AMD mln.
Activities planned for 2011.
. Ensure permanent control of potable water quality.
. Ensure implementation of sample taking and water quality investigation according to the timesheet.
. Set up and equip 17 laboratories for making bacteriological analyses.
. Ensure control of aluminum-sulfate and lime dosing, as well as identification of imported reagents residual quantities through the foreseen new equipment of the 5 WTPs.
. Organize training of the new laboratories employees, after which implement attestation of the staff.
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3.4 QUALITY, SAFETY & ENVIRONMENT
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QUALITY, SAFETY, ENVIROMENT DEPARTMENT
Activities carried out in 2010
During 2010 the QSE Department has carried on the preparation of introduction of the Quality Management System in the Company and the employees„ compliance with Labor Protection and Technical Safety requirements. To this end, the below-listed actions have been taken.
Quality and Environment Division
Development and approval of procedures for implementing various company activities.
. Procedure for the implementation of capital construction by the Regional Branches of the Company; . Procedure for the operation of the transportation means of the Company, revised edition; . Procedure for the technical maintenance and preservation of the distribution chambers installed on the water feed pipelines of the Company‟s customers; . Proper revisions of the the Company‟s records management procedure to include also the procedure for the usage of the Company‟s round stamp; . Company Rules for internal discipline, revised edition; . Procedure for the management and organization of acitivites of the Company and the Action Plan in accordance with the requirements stipulated by the RA Law in case of possible occurrence of emergency situations in the Republic; . Position passports for the Company‟s Administrative Director, Advisor to General Director, Customer Call Center Coordinator, Customer Call Center Operators and Head of Services Department.
30 Procedures, Directives and Position Passports
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Drafting of procedures, instructions for the implementation of various company activities.
. The Quality Manual - based on the directives set forth in the „Documenting Requirements“ sub-section of the AST ISO 9001-2002 Standard;
. Charter of the Company‟s Customer Call Center;
. Procedure for the establishment, composition and certification of the commission for the certification of Exploitation staff of the Company‟s Regional Branches;
. The instruction poster titled «Protection from Earthquake» and the «Road Safety Primer» manual.
Excerpt from «Road Safety Primer» manual «Protection from Earthquake» poster
The logical follow-up of this presentation was the placement of paper waste collection boxes on the storeys occupied by the Head Office. As a result, within just 1.5 month we were able to collect 250 kg of paper waste for recycling.
. Drafting of the Terms of Reference for the installation of the Management Information System for Electronic Document Processing at the Company‟s Head Office.
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The division has participated in the seminar on “Operation of water and wastewater systems and wastewater treatment plants” held jointly by «TAIEX» organization and the State Water Committee of the RA, as well as in the seminar on “Development of rural tourism” held by the Ministry of Economy of the RA and the Swiss-Armenian “Together” fund, where the Company has presented its recent and prospective activities referring to the subject field.
P R E S E N T A T I O N S A N D S E M I N A R S
. A seminar titled “Customer service quality criteria” for the coordinator and operators of the Company‟s Customer Call Center;
. A presentation on “Eco-Office Policy Integration” for the employees of the Company‟s Head Office aimed at reducing the volume of paper used at the Head Office via application of environmental measures.
Photos of the “Eco-Office Policy” presentation at the Training Center
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The logical follow-up of this presentation was the placement of paper waste collection boxes on the Internal Audit
Evaluation of QSE risks through verification visits at about 50 hydrotechnical facilities within the service perimeter of the Company focusing on the level of compliance with Labor Protection and Technical Safety requirements, as well as on the efficiency of fulfillment of operation and maintenance instructions by the staff of the subject facilities.
«YEZNAK» p/s «HATSARAT» p/s «GOLOVINO» WTP Poor waterproofing of valve Chlorine drum left outside under the Improper installation of chlorine chamber sun cylinder
Labeling and installation of name tags for hydrotechnical facilities
The operational water facilities, machinery and equipment have been labeled. This continuous process is intended for reduction of QSE risks at the workplace and improvement of the operation of machinery and equipment.
Photos of posted labels and name tags
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Labor Protection and Technical Safety Division
Document Processing
. Labor Protection, Technical Safety and „First Aid“ instruction manual for the operation staff of the pumping stations. . Preparation of technical safety certificates under the RA Law for the 61 chlorine gas plants operated by the Company as hazardous production facilities. . Design, preparation and application of a special support to secure the chlorine drums on the trunk of the truck transporting chlorine gas. . Preparation of drawings and technical specifications to make portable road signs with their respective mounts.
Implementation of technical expertise/training
. Implementation of technical safety expertise for the elevator, the two chlorine transporting crane-trucks of the Company‟s Head Office, as well as for the three crane-trucks of the Regional Branches by the “National Center for Technical Safety” state non-profit organization. . Participation of the crane-truck drivers, the Transport Division Specialist, the custodian and the Head of Labor Protection and Technical Safety Division of the Company‟s Head Office in the trainings on safety conducted by the “National Center for Technical Safety” state non- profit organization.
Procurement of labor protection means and uniforms
. Acquisition and application of chemical protection outfits, breathing oxygen devices, gas filtering masks and protective covers for safe operation of the chlorine gas transporting trucks. . Acquisition of labor protection means (fire extinguishers, helmets, work gloves, gas masks, welder‟s clothing and shields, dielectric shoes, gloves and carpets, safety straps) and winter uniforms for company employees and distribution to the Regional Branches.
Labor protection means delivered to the Regional Branches
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. Preparation of 200 portable road signs with their mounts in the frame of the ADB project and distribution to the Regional Branches.
Presentations and Seminars
Preparation and presentation of a seminar titled “Construction safety norms” for the contractors implementing civil works within the Company‟s service perimeter.
Field visits
Photos taken during visits to construction sites
MARTUNI town GAVAR town «NORABATS» DRR Trenching works with application of Trenching works with violations Workers who have not been safety straps and warning panels of labor protection and technical instructed safety norms
Safety risk evaluation visits to the construction sites of the contractors implementing civil works within the Company‟s service perimeter under the EBRD and ADB loan programs.
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2011 objectives of the QSE Department
. Continue the development, approval and application of procedures, instructions for the implementation of the activities defined by the charters of the Company‟s departments;
. Assist to the preparation and implementation of environmental actions envisaged by the Company;
. Monitor the efficient and safe operation of the Company‟s vehicle and machinery fleet;
. Implement internal audit and comprehensive evaluation of QSE risks within the service coverage of the Company;
. Implement the study and technical safety expertise of the hazardous production facilities; prepare due certificates and carry out safety measures required by the RA Law;
. Plan and implement procedures to provide compliance with labor protection and technical safety norms, instruction and training at the Company‟s facilites, both in operation and under construction;
. Acquire summer and winter uniforms and shoes for the operation and maintenance staff of the Company‟s water and wastewater facilities;
. Provide name tags on the Company‟s hydrotechnical facilities and label the subject equipment;
. Train the QSE Department staff on the requirements for introduction of the Quality Management System (ISO 9001/9004) and the Occupational Health and Safety Management Systems (OHSAS 18000);
. Conduct a seminar for the Company‟s personnel on introduction of the Quality Management System.
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3.5 COMPANY’S PROCUREMENT
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COMPANY’S PROCUREMENT
Information about Procurement within AWSC Budget, Annual 2010 Table – 6
PROCUREMENT AMMOUNT AMD
1. Car services, petrol diesel and gas 277 139 402
2. Pipes, fittings, valves and other 1 239 700
3. Water chlorination 21 202 000
4. Office supply, IT and cellular phones 7 859 018
5. Safety devices 13 913 922 6. Equipment for works 14 783 087
7. Other works/ goods 30 096 661
8. Echmiatsin Training Center 141 880
9. Laboratories 3 593 525 10. Publications and TV broadcasting. 19 248 320
TOTAL ALLOCATED 385 080 695
TOTAL REQUESTED 428 455 116
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3.6 TRANSPORT
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TRANSPORT
Gas filling system: In 2010 transport facilities equipped with gas bottles and operating with natural gas saved AMD 12 000 000 /fourteen million/ due to difference of natural gas and petrol prices.
Replenishment. The AWSC CJSC transport fleet was replenished with 3 KAMAZ53215 KM, 4 KAMAZ 53229 KO-560 cars, 7 UAZ 390945 cars and 12 New Holland B90BLR excavators. Such replenishment gave possibility to interrupt car renting of all kinds of vehicles.
Kamaz 53215 KM Kamaz 53229 KM-560
UAZ 390945 New Holland B90BLR
Technical maintenance 2010: Transportation department has organized and implemented obligatory technical maintenance of all the transportation means of the Company in 2010.
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Gas bottles certification: Transportation Department has implemented gas bottles certification activities of those transportation means of the Company, which are replenished with only one gas bottle.
The lights of the cars are regulated by a special By means of a special equipment the thickness of stand equipment gas bottle walls is identified
Teltonika FM-4100 system: In 2010 about 208 transportation means of the Company were replenished with Teltonika FM-4100 system, which identifies the exact geographical location of the vehicle, speed and direction, and mileage, if required.
G E O L O C A L I Z A T I O N
In the result of implementation of the system operation of the means during weekends and non working hours reduced till the minimum. At the end of 2009 and in 2010 the vehicle fleet of the Company was replenished with 88 /eighty eight/ vehicles, fuel consumption in 2010reduced for 5%.
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Activities planned for 2011
. Technical maintenance and service of the transportation means. . Transportation means 2011 inventory and obligatory technical maintenance activities. . Transportation means required tires and accumulator batteries calculation and supply activities. . Fuel and oil calculation and distribution activities. . Gas bottle certification activities of the vehicles replenished with more than one gas bottle. . Other operations connected with transportation issues.
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4. ADMINISTRATION
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4.1 FINANCE & ACCOUNT
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A C C O U N T I N G
In 2010 (hereinafter the reporting period) the Company’s accounting continued to be maintained by the accounting departments of 3 regional branches and Head Office. During the reporting period the financial statements of 2009 activities were successfully summarized in accordance with the requirements of International Financial Reporting Standards (IFRS), as well as auditor’s positive report was received as an evidence of correctness of the statements. Based on the requirements of the RA law, the financial statements together with auditor’s report were published in media.
The Company’s accounting has been maintained pursuant to the IFRS using “Master” accounting software. Notwithstanding the fact that volume of document circulation has been increased due to the projects implemented by the funds of International Financial Institutions (WB, ADB, EBRD), the accounting subdivisions with the same staff successfully made relevant accounting registrations, verify and correct all kind of accounting documents (reconciliation acts, invoices etc), ensure timely payments based on the terms of the contracts signed by the suppliers and contractors.
During the reporting period the Company’s Head Office Accounting Department provided methodological assistance to the regional branches’ accounting departments, informed about the amendments made in the RA legislation relating to the of accounting system, workshops were organized, solutions were proposed for the issues raised by the branches.
The Company’s accounting subdivisions convened numerous meetings with the audit company making audit of the Company’s financial statements for applying the requirements of the RA legislation in the accounting system. During the reporting period, unlike the previous years, we succeed making interim audit, due to which some issues were revealed and relevant solutions found. As a result it is planned to finish the audit of financial statements for reporting February- March 2011 and submit audited statements to the RA taxation authorities.
The employees of Company’s Head Office Accounting Department actively participated in the workshops organized by the taxation bodies relating to introduction of relevant mechanisms for providing and receiving electronic invoices. As a result appropriate contracts have been concluded with taxation bodies and since the beginning of 2011 electronic invoices have been put into operation.
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The accounting reports were submitted to the relevant authorities in the manner specified by the RA legislation. During the reporting period the total amount of taxes and mandatory payments paid to the state budget constituted AMD 1005.3 mln whereas the Company was provided AMD 811.6 mln subsidy from the state budget.
F I N A N C E S
During the reporting period the Company’s Financial Department ensured the discussions with representatives of local and international financial, consultancy and other organizations, as well as provision of information. Regardless financial difficulties of the reporting period in the beginning of the year the existing overdraft liability of AMD 120.8 mln was repaid due to financial discipline and about AMD 8.6 mln was required for its servicing. Taking into account the dynamic of the payments against water and wastewater services provided by the Company and different payments required to be made for relevant days of each month (including salary, taxes, etc) in 2011 the Company will continue using short term overdraft resources. During the reporting period the Company continued providing water and wastewater services with the tariff introduced as early as April 1, 2009. The Company set a goal to raise the salaries during the reporting period but due to financial situation the discussion of this issue was postponed until the accumulation of necessary resources. However, saving and expenses reduction policy pursued by the Company enabled to make savings for some articles and as result it was decided to provide a bonus to the Company’s employees at the end of 2010 within the limits of the expenses specified by the financial plan. On account of revolving fund accumulated from the sale of water meters obtained within the framework of WB “Municipal Water and Wastewater Project”, about AMD 62.5 mln was used to implement several activities including installation of antitheft and monitoring alarm systems on transport facilities, purchase of calcium hypochlorite, PE pipes, as well as civil engineering works.
During the reporting period the contract with “VTB” CJSC was resigned to provide six good resident customers with three hundred thousand AMD each as a result of drawing of lots. For the purpose of improving efficiency of payments for services provided to the Company’s customers, due to the efforts of Financial Department the network of the organizations accepting payments was enlarged and new cooperation agreements have been signed with two organizations having electronic payment systems (terminals).
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In addition, a cooperation agreement was signed with ArCa credit bureau for improving credit information circulation, as a result of which information is provided to the commercial banks about customers’ solvency. Taking into account financial and economic results and realistic opportunities of the reporting period the Financial Department reviewed financial flows of upcoming years based on which 2011 program of state budget subsidy was prepared. According to this program the Company, like in 2010, will receive AMD 811.6 mln subsidy. During the reporting year the subsidy was received in full and was directed to the repayment of state budget liabilities and salary.
AWSC MAIN EXPENDITURE Table-7
mln dram
Main Expenditure 2005 2006 2007 2008 2009 2010 (VAT inclusive)
1 2 3 4 5 6 7
mln dram 1 151.0 996.1 1 023.9 1 062.8 1 058.8 996.1 Electricity mln kVt/hour 61,53 53,12 54,21 55,16 45.78 40.46
Fuel 173.3 173.3 184.5 140.3 205.8 188.4 Material expenses for current repairs 220.5 220.5 171.9 150.4 168.5 144.2 (without fuel) Chlorine, Chloride lime and reagent 34.6 34.6 52.1 50.7 57.7 62.0 expenses
Purchased water and sewerage payments 50.7 50.7 55.9 58.9 78.2 67.5
Salary, including 1 081.3 1 081.3 1 180.9 1 247.7 1 435.8 1 520.7
Average number of employees (person) 2 129 2 129 1 861 1 789 1 840 1 870
Average monthly salary (thousand dram) 41,9 41,9 52,6 57,8 65.0 67.7
Social payments 216.2 216.2 255.5 257.4 275.4 285.9
VAT, other taxes and mandatory payments 162.9 162.9 171.2 200.2 239.0 512.0
Capital construction expenses from own 137.1 137.1 177.1 272.4 297.4 200.2 funds
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Amounts spent by the Head Office in 2005-2010 Table -8
AMOUNTS SPENT BY THE COMPANY Including P E R I O D Payments from subsidies From own revenue TOTAL
thousand dram % thousand dram % 1 2 3 4 5 6 2005 3 485 543 1 366 490 39,2% 2 119 053 60,8%
2006 3 755 376 1 381 260 36,8% 2 374 116 63,2%
2007 3 967 189 1 381 260 34,8% 2 585 929 65,2%
2008 4 300 571 1 213 530 28,2% 3 087 041 71,8% 2009 4 613 935 863 360 18.7% 3 750 575 81.3% 2010 4 484 635 811 600 18.1% 3 673 035 81.9%
In addition, during the fourth quarter of the reporting period by the initiative of the Financial Department, activities have been organized for the development, discussion and summarization of the financial plan and at the end of 2010 the draft financial plan was submitted to the Board of Directors for review.
Amounts spent by the Head Office in 2005-2010 Diagram-9
4 000 000 3 750 575 3 673 035
3 500 000 Payments from subsidy Payments from own income 2 936 534 3 000 000 2 585 929 2 374 116 2 500 000 2 119 053 2 000 000
1 366 490 1 381 260 1 381 260 1 500 000 1 213 530
1 000 000 863 360 811 600
500 000
2005 2006 2007 2008 2009 2010
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Works planned for 2011
The main objectives of 2011 set forth by the management for further improvements are as follows:
. Take appropriate measures for ensuring uniterupted accounting procedure, training of the accounting personnel, upgrading of employees qualification;
. Keep financial dicipline for the purpose of ensuring uniterupted fianacial and economic activities, making expenses in conformity with actul incomes and not accumulating debts;
. Submit proposals for awarding the empoyees fulfilling their obligations in due diligence, in case of availability of fianacial resourses;
. Continue fiancing the implementation of the Company‟s main projects on account of revolving fund accumulated from the sale of water meters;
. Continue negotiations with commercial banks and other organizations for making available for the customers the nework accepting payments against provided services.
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C O S T C O N T R O L & I N T E R N A L A U D I T
In 2010 the AWSC CJSC Cost Control and Internal Audit Department carried out the following works:
The main objectives of Cost Control and Internal Audit Department are as follows:
. More efficient cost control based on the financial plan worked out for the Company‟s regional branches and Head Office.
. Ensuring business calculations and saving regime in the Company.
. Implementation of internal audit activities in the company.
In 2010 the Department implemented the following works:
. Control has been exercised over the expenses per budget articles , accounting data has been compared with budget articles of expenses, analyses have been made and relevant conclusions and proposal submitted:
. Required document circulation and target usage of finances of capital repairing have been controlled and studied and respective conclusions have been submitted.
. The authenticity of payables in the regional branches and their repayment process, as well as the justification of new payable debts have been controlled and studied. In the result of the activities reaching of optimal management of payable debts became possible.
. Control has been exercised over the process of selling the water meters obtained under the WB project, as well as the movements of revolving fund accumulated from their sale.
. The procurement process of Head Office has been controlled based on the Company‟s budget.
. Telecommunication (stationary and cellular), transport facilities maintenance and operation expenses have been controlled and analyzed per individual telephone and vehicles plate numbers.
. Control and analyses of monthly statistic reports (Form 2, capital construction) submitted by the Head Office and regional branches have been made which were summarized and submitted to the National Statistical Service of the RA.
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Activities planned for 2011
. For more effective, purposeful and economic usage demand and study of monthly information on cash flows for strengthening the control over more effective, target and economical use of expenses.
. Internal audit activities in the Company‟s Head Office and regional branches.
. Regular control over document circulation and finances necessary for capital repairing works made by the RBs, in compliance with the requirements of the Company's General Director N65 order from 17.08.2010.
. Intensification of visits to the regional branches.
. Improvement of the Company‟s budget structure through analysis of planned and made expenses.
. Control and analyses of monthly statistic reports (Form 2, capital construction) submitted by the Head Office and regional branches have been made which were summarized and submitted to the National Statistical Service of the RA.
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4.2 HUMAN RESOURCES
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THE FOLLOWING ACTIVITIES WERE IMPLEMENTED BY THE HUMAN RESOURCES DEPARTMENT IN 2 0 1 0
Personnel Record-Keeping and Supervision
. Supervision over implementation of human resources policy and record-keeping of the Regional Branches of the Company in the following aspects:
- Employment contracts/agreements with employees
- Provision of annual and unused vacations to the employees
- Development and application of common samples of individual legal acts in the Company
- Check of salary applications according to the signed employment contracts and distribution of salary funds
- Analysis of data on gender, age, work experience and education level of the staff of AWSC
G e n t e r D i a g r a m s
Staff of AWSC Head Office of AWSC
29% Male 47% Male 71% 53% Female Female
- Analysis of staff turnover
. Organization and performance of Recruitment/Selection processes
. Orientation presentation of Internal Behavioral Rules and the Structure of the Company to the newly accepted employees.
. A reserved fund for the unused vacation days for the staff of the Company for the period of 01.12.2004 - 31.12.2010 was estimated and created which amounts 89 mln. AMD as of 01.012011. It worth mentioning that the main sum of the fund makes the current liabilities of the Company.
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Analysis of the Company Structure and Staff Planning
. An analyze of the structure and positions of 2010 has been performed. 130 position have been cut alongside with increasing salary fund of each Regional Branch by 5%. As a result the average salary of employees has increased.
Average salary Diagram-10
80 000 75 000 77 200 70 000 65 000 67 500 60 000 65 500 55 000 57 700 50 000 52 600 45 000 40 000 41 800 35 000 31 310 30 000 2004 2005 2006 2007 2008 2009 2010
Average salary
Average number of employees of AWSC for 2005-2010 Diagram-11
2 200
2 000 2 098
1 800 1 844 1 830 1 787 1 798 1 746 1 600 2005 2006 2007 2008 2009 2010
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. As a result of joint work and discussions with the regional and functional units of the Company the structure and staff lists for 2011 have been developed and approved. . During 2010 the following changes were performed in the stucture of the Company: - A Call Center has been opened in the Public Relations Department, the work of which is aimed at providing direct contact and feedback with the customers of the Company to reveal and solve problems in water supply, commercial and technical issues in a quick and effective manner. - To improve water production process the following structural changes have been performed: “Golovino”, “Frolovo Balka”, “Bldan” treatment plants of the “North-West” Regional Branch were united into the “Unit of Exploitation of Water Production Constructions”. The supervision of the Unit is attached to the Production Department of Exploitation Direction of the Company. This pilot project is aimed at revealing and solving issues related to water production, as well as apply the best practice in other sectors of the Company.
Motivation
. According to the existing tradition on the basis of the results of the works implemented in 2009 four employees of the Company were rewarded by the General Director at the Annual Presentation Meeting of the Company. . Taking into consideration labor efficiency and qualifications of the employees several of them got promotions. . Monthly and quarterly bonus procedure for the employees of the Regional Branches of the Company was developed and put into force. . A payment/bonus system has been developed for the position of head of sector/subsectors which came into force starting from 10 January, 2011 aiming at enhancing effectiveness of the organization of work, fulfillment of commercial tasks and staff motivation. . For the fruitful and efficient work in 2010 the staff of the Company was presented for money reward.
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Archiving Procedures
. The process of archiving HR orders for the period from 2001 to 2004 has been performed. HR orders and documents of the restructured «North East» Regional Branch have been accepted by the Head Office and an electronic registry has been created.
Provision of Demands of RA Legislation
The amendments to the RA Labor Code put into force 07 August, 2010 have been studied and evaluated. Corresponding changes were made to the contracts and other legal acts of the Company.
Social Activities
From time to time various activities are organized and performed in the Company e.g. football matches, visits to concerts and theatres, celebration of holidays and so on, enhancing socializing and interpersonal relations.
Works planned for 2011
Introduce HR software and optimize HR documentation process Strengthen motivation system of the employees. Develop the policy of professional promotion of the employees.
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TRAINING AND DEVELOPMENT DEPARTMENT
During 2010 the Training Center organized 34 trainings for company‟s employees in the framework of different projects. 545 participants out of 597 took part in the trainings.
Most of the trainings passed mostly through Power Point presentations. The outdoor practical trainings and debates were held, which were aimed to discover employees' needs. Trainings gave the opportunity to the trainee‟s to participate in the discussions and to present the existing problems in the system. In 2010 also additional trainings were organized concerning the operation of new purchased machines and equipment, as well as based on salvation of current problems.
Management Staff meeting Call Center Operators Training
Aiming to enlarje the opportunities of the training and development of the employees the Training Center continued the cooperation with colleague companies and specialized faculties of higher education institutes in 2010. Training Center cooperated with “Yerevan Djur” CJSC, “Lori Water Sewerage” CJSC, “Shirak Water Sewerage” CJSC, “Nor Akunq Water Sewerage” CJSC. The agreement to organize joint trainings and exchange of experience was obtained.
The 3rd and 4th year students of “Construction and land cascade” department of Hydro-melioration specialty of Armenian State Agrarian University passed training practice (internship) in Training Center.
TC continued cooperation with “Jinj” LTD. «Jinj» LTD helped “Armenian Water and Sewerage” CJSC to organize trainings within Asian Development Bank programs. Trainings were organized also in cooperation with “State Academy of Crisis Management” state non-commercial organization. The new cooperation was obtained with “Ivtrans” CJSC, whose specialist passed training for “Armenian Water and Sewerage” CJSC excavator drivers. Different construction companies took part in the seminar organized by the “Armenian Water and Sewerage” CJSC. The seminar took place in Training Center space.
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Agrarian University Students Excavator Drivers Training
Budget restrictions didn't let to organize some of the trainings according to the training plan 2010. The trainings (“Management by Objectives (MBO)” and “Word and Excel program”) should had been passed by the contracts on provision of civil services (invited company).
Special training was organized for operation and water quality specialists. 126 of the company‟s 360 anticipated exploitation and water quality specialists were present in the Training Center and passed training course in the place.
Wastewater Cleaning Vehicle Operation
Based on the fact that most of the employees‟ are in distant places in RA regions and are busy with their daily job duties, Training Center decided to distribute required training materials and to organize on site trainings. Training courses for work personnel of the operation divisions planned in 2010 such as: “Break-downs elimination in water supply and wastewater system”, “Technical & practical training of water distribution system‟s exploitation”, “Types, structure and exploitation of hydraulic device”, “Technology of land and ground works”, “The hydraulic calculation of pipelines” were not organized as separate units, but all those themes were discussed during other training sessions of operation personnel during 2010.
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Indicator of training course participation in 2010
7% Head Office North-West RB 18% 34% Center-West RB
South RB 21% 20% Other Organizations
The “Armenian Water and Sewerage” CJSC Training and Development Center‟s activities and projects carried out during 2010 in the field of personnel training and development, are presented below`
Personnel Training Table-9
Number of N Program Name Training Subject Number of participants absentees
1 2 3 4 5 The presentation of local and “Armenian Water and Sewerage” CJSC 1 international accounting standarts on 10 - financial block personnel training wareness and defloration of basic actives Water checking laboratory employees 2 attestation from Center West regional Total 10 - branch Commercial works personnel attestation 3 from Center West regional branch Total 34 - employees Attestation of water-sewerage 4 employees of production and operation Total 96 - service Training with State Committee for The water-sewerage operation service 5 Water Management system heads and problems in the field of prevention and 2 2 employees elimination of emergency situations Required environmental, social Seminar training with different operations and commitment of a creation 6 16 - construction organizations of safe constructions in the framework of construction works Training of 3rd and 4th year students from Armenian State Agrarian 7 University‟s water conservation faculty Water supply 39 - in “Land tenure and land cadastre” specialty
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Number of N Program Name Training Subject Number of participants absentees
1 2 3 4 5 Required trainings for extending the Safe operation of driving vehicles 8 certificates of driving vehicles 70 - compressed with natural gas compressed with natural gas
Required trainings for purchasing the Safe operation of driving vehicles 9 certificates of driving vehicles 30 - compressed with natural gas compressed with natural gas Training and development of computer Work with Scanner and Information 10 25 1 operators Distribution
Training with drivers New Holland New Holland B90BLR type excavators 11 12 4 B90BLR new type excavators safe operation and technical service
Management Staff training (Department
12 heads) from the Head Office of 4 8 Report Formation “Armenian Water and Sewerage” CJSC
Management Staff training (Division 13 heads) from the Head Office of Report Formation 15 5 “Armenian Water and Sewerage” CJSC
Discussions and exchange of Discussions and exchange of experiences 14 experiences between “Armenian Water in job organization processes in water 12 - and Sewerage” CJSC, “Yerevan Djur” quality checking laboratories. CJSC and similar other organizations
Water treatment plant Management 15 training from South and North-West Water treatment plant Management 5 2 regional branches training
The Human Resource department 16 personnel training of “Armenian Water Labor legislation, HR activity 10 1 and Sewerage” CJSC Operation works personnel training from Measures to improve the operational 17 51 6 all regional branches effectiveness in water supply system
Financial and Accounting Department, 18 Information Technology Division Soft Master accounting program training 12 - employee training from Head Office Training organized by SNCO, in the New approaches to program budgeting 19 “Training Center” of the Ministry of 1 - and monitoring of financial results Finance of RA. Seminar with Armenian Water and The project of integration in Eco-Office 20 Sewerage” CJSC Head Office 24 - policy employees
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Number of N Program Name Training Subject Number of participants absentees
1 2 3 4 5
RIDGID K-1000 wastewater cleaning Safe and accurate operation of the 21 11 - vehicle training for operating employees RIDGID K-1000 wastewater cleaning vehicle.
Seminar by “INGOARMENIA” Insurance Company with Armenian 22 Mandatory Insurance Policies 22 1 Water and Sewerage” CJSC Head Office and regional branch employees Commercial works personnel training Commercial efforts and commercial 23 from North-West and Center West 45 3 policy regional branch employees Computer operators training from 14 - 24 Commercial efforts and policy “North-West” regional branch Introduction of Armenian Water and 25 Call Center operators training Sewerage CJSC general activities and 4 - commercial training 26 Call Center operators training The quality of the Call Center 10 - 27 Call Center operators training Acquaintance to HR activities 10 - Water Quality. The organization of water quality checking. A precise response in population calls concerning water 28 Call Center operators training quality. The sanitary services, the water 34 - quality deviations and providing information concerning deviations in waterline accidents
The general introduction of exploitation system of Armenian Water and Sewerage 29 Call Center operators training 96 - CJSC. The common issues and procedures of exploitation
Acquaintance to Technical Department 30 Call Center operators training 2 2 activities
Acquaintance to Investment Program 31 Call Center operators training 16 - activities Acquaintance to Administrative Block 32 Call Center operators training 39 - activities
Acquaintance to Legal and Insurance 33 Call Center operators training 70 - Department activities
Asinization car exploitation, technical 34 Asinization car drivers training 30 - safety and maintenance
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Activities implemented by the Trade Union of AWSC during 2010
One of the main objectives of establishment of the Trade Union of the Company was improvement of the Company‟s employees and their family members‟ social conditions and stabilization of moral-psychological atmosphere of the structure.
In the result of discussions of the planned activities with the management prioritization was given also to the activities organized for the children of the Employees of the Company, particularly organization of their summer holidays.
In 2010 special attention was given to implementation of those activities. By means of the Trade Union 55 children spent their summer holidays in “Gugarq” Camp of Lori Marz Vanadzor town. Our children had the most active participation in the daily life of the camp, artistic and training activities, winning different prizes and certificates. In compliance with the agreement, the management of the Camp has organized excursions for the children to the historical places of the Marz.
Summarization of friendly discussion with group photo cession
Another supportive activity for 2010, organized for the children, for the opening of the school year, was purchase and distribution of stationeries for the children of the employees of the RBs of the Company for total AMD 950 thousand, giving privilege to the Employees with low salaries, pensioners and large families.
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Activity connected with water The children are always lead by the flag
Friendly discussion with the children Opening ceremony of a disco-club
As during the last year, this year also one of the spheres of activities of the Trade Union was organization of sport and cultural activities for the Employees of the Company. In the HO, RBs, Sectors and sub-sectors of the Company different activities were organized, connected with the national holidays of the Country. Special attention was given to the Women day, New Year and Christmas. Activities aimed at solution of social issues of the Employees were ongoing.
During the year financial support from the Management and the Trade Union of the Company was given to more than 30 employees in need and with accidents.
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Football team of the Company during the year participated in a range of football contests.
On the 2nd of October, under the support of the General Director, Mr. Patrick Lorin, annual inter- structural football contest of the Company was organized; simultaneously badminton contest was organized as well. The contest passed in a tough straggle and gave positive feelings to the participants, as well as to the hundreds of employees of the Healthy life style is the guaranty of success structure.
Some of the participants received special prizes from the Trade Union.
Seven participants of our team, being involved into the Team of RA Ministry of Territorial Administration, in August participated in the “RA Prime Minister‟s Cup” tournament.
Having rest after the game in a friendly Episode from the game company is a pleasure
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Straggle for the ball Episode from the opening game
Organization of the mentioned and some other activities, based on the collective conditions of the Contracts, signed between AWSC and the Trade Union, are aimed at firming employees collective relationship and improvement of its moral-psychological atmosphere.
In 2010 AMD 15 740 253.4 from the membership fee was transferred to the bank account of the Trade Union.
Planned activities for 2011.
It is foreseen to continue maintaining the obtained traditions in 2011, fixing on the activities aimed at organization of the rest and trainings of the Employees and their families.
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4.3 LEGAL & INSURANCE
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2010 ANNUAL RESULTS OF THE LEGAL AND INSURANCE DEPARTMENT
PAYMENT OF RECEIVABLES
Due to the activities of AWSC CJSC legal services AMD 155 691 596 of accumulated receivables has been collected for the Company‟s water supply and waste water removal services from total claim amount of AMD 1 149 260 200 and AMD 541 179 000 satisfied by court judgments. The judgments of compulsory enforcement passed in favor of the Company as a creditor by Judicial Act Compulsory Enforcement Service is in process.
INSURANCE
Transport facilities and construction machinery of the Company has been insured against the accidents and damages caused by the third parties.
REPRESENTATION IN THE COURTS
The lawyers of Legal Division during 2010 participated in numerous legal cases defending the interests of the Company the overwhelming majority of which were labor disputes, claims on compensation of losses, as well as appeals against the activities of state authorities.
2010 Quarterly Data Comparison Diagram -12
Paid claim price Submitted claim price 450 000 000 412 881 500 400 000 000
350 000 000 317 196 500 300 000 000 248 582 700
A M D M A 250 000 000 184 640 800 200 000 000 170 599 500 148 460 800 150 000 000 114 036 900 94 040 500 100 000 000
50 000 000
0 I quarter II quarter III quarter VI quarter
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The indicators of the diagram show that the Legal Department of the Company was actively working towards confiscating the debts (including bad debts) of the Customers with legal proceedings, which contributed to increase of collection indicators in the Branches, as the customers acknowledged that if they will not pay on time for the consumed W&W services, as well as for the old debts, the Company will be forced to collect the debts through legal proceedings.
2008-2009--2010 Data Comparison Diagram -13
quantity 2008 quantity 2009 quantity 2010
12 000
10 328 10 000
8 000 7 715
5 946 6 000 5 593
4 000 3 818 3 603
2 694 2 128 2 000 1 466 1 581 1 164 1 141 1 091 588 87 - Claims submitted to the Satisfied claims Pending cases Refused claims Claims submitted to the law court inforcement bodies
Activities to be implemented during 2011
. Coordination of the branch lawyers activities, . Control over fulfillment of insurance contracts, . Evaluation of legal activities of branches, . Legal expertise of new contracts, . Editing of contracts, internal orders, powers of attorney, regulations and other documents.
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5. PROJECTS
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5.1 W B
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ARMENIAN WATER AND SEWERAGE CJSC
INVESTMENT PROJECTS COORDINATION DEPARTMENT MUNICIPAL WATER SUPPLY AND WASTEWATER II PROJECT FINANCED BY THE WORLD BANK
C O N T R A C T. On 24 November 2008 the Republic of Armenia and the International Development Association (IDA) signed the Financing Agreement as the Additional Financing for implementation of Municipal Water Supply and Wastewater II Project.
FINANCIAL MEANS. 25.8. mln USD, from which IDA loan - 19.8 mln USD, RA co-financing - 5.9 mln USD.
The loan declared effective on 22 April 2009.
During the reporting year the following procurements (supply of goods and consulting services) and works were implemented in the frame of the Project:
PROCUREMENT Table A
Contract value Implemented Contract number Contract description /USD/ goods /USD/
1 2 3 4
MWWP II-B1.1/2-01 Backhoe Excavators 894 969,67 998 428,97
Cesspool Emptier and Truck Crane MWWP II-B1.2/2-02 620 870,00 621 925,47 Machines
MWWP II-B1.3/2-03 Pick Ups 4WD 445 200,00 111 300,00
MWWP II-B1.4/2-04 Vehicles 4WD 518 696,76 00,0
MWWPII B1.6/2-06-1 Equipment and Tools 61 082,98 64 756,08
MWWPII B1.7/1-2/11-1 Computer Software and Equipment 48 450,61 51 051,58
MWWPII B1.7/2-07-2 Computer Software and Equipment 49 752,22 51 939,34
MWWP II- B4.1/2-08 Laboratory Equipment for Sectors 510 160,22 525 997,65
MWWP II-B7.1 /2-22 Pipes and Fittings 459 265,62 299 116,57
MWWP II-C2.1/2-19 Treatment Equipment 228 256,08 22 741,36
MWWP II-C2.4/2-06 (Lot 1) Pipes, Fittings and valves 660 000,23 649 113,82
MWWP II-C2.4/2-06 (Lot 2) Pipes, Fittings and valves 106 500,00 106 500,00
MWWP II-C2.4/2-06 (Lot 3) Pipes, Fittings and valves 224 807,60 224 806,39
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Contract value Implemented Contract number Contract description /USD/ goods /USD/
1 2 3 4 MWWP II-C2.4/2-06 (Lot 4) Pipes, Fittings and valves 95 012,52 87 612,16
MWWP II-C2.5/2-05 Chambers for Water Meters 819000 409 500,00
MWWP II-C2.7/2-07 Pumps 795 769,25 80 287,07
MWWP II- C2.8/2-09 Control panels 288 078,4 00,0
MWWPII C2.14/2-14 Office Furniture 32 461,63 33 428,31
MWWPII C2.15/2-15 Rings for Sewerage Manholes 19 842,18 21 176,34
MWWP II- C2.16/2-16 Covers and Caps for Sewerage Manholes 140 847,01 142 386,62
MWWP II-C2.17/2-10 Water Meters 172 965,87 00,0
T O T A L 7 191 988,85 4 502 067,73
CONSULTING SERVICES Table B
Contract value Implemented Contract number Contract description /USD/ services /USD/
1 2 3 4 Inventories and Cadastral Registration of Assets for Water Supply and Wastewater MWWP II-B1.8/3-02 505 727,25 165 462,50 Collection/Disposal Systems within the Service Areas of AWSC
Preparation of Feasibility Studies and Detailed Engineering Design for Water MWWP II-C2.12/3-01 361 983,96 333 761,23 Supply and Wastewater Collection/Discharge for Hrazdan Town
Technical supervision for the construction/rehabilitation of the administrative buildings, rehabilitation of MWWP II C2.19/3-03 56 671,45 49 389,74 pumping station‟s building and reconstruction of sanitary zones within the service perimeter of AWSC
Technical Supervision of the Civil Works for
Improvement of the Water Supply and MWWP II C2.20/3-04 150 975,27 9 183,62 Wastewater Removal Systems of Hrazdan
Town T O T A L 1 075 357,93 557 797,09
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WORKS Table C
Contract value Implemented Contract number Contract description /USD/ works /USD/ 1 2 3 4 Rehabilitation of Sarukhan, Gandzak, Artak MWWPII-C2.9/1-03 60 815,16 60 868,48 pumping station buildings of AWSC Replacement of windows of AWSC head office, rehabilitation of “Ashtarak”, MWWPII-C2.10/1-02/1 222 677,57 216 896,52 “Artashat” sectors and “Ashotsk” sub-sector of AWSC Rehabilitation of administrative buildings of “Sevan”, “Dilijan”, “Alaverdi”, sectors and MWWPII-C2.10/1-02/2 376 789,83 262 324,81 “Noyemberyan”, “Berd”, “Vayq” sub- sectors of AWSC
Construction of administrative buildings MWWPII-C2.11/1-01 Gavar sector and Jermuk, Spitak, Vedi sub- 496 982,41 167 442,07 sectors of AWSC regional branches Construction of administrative buildings of MWWPII-C2.11/1-01/2 Hrazdan, Charentsavan, Sisian sectors and 468 995,27 316 057,26 Agarak sub-sector of AWSC regional branches Improvement of the Water Supply and
MWWP II-C2.13/1-05/1 Wastewater Removal Systems “North” area 3 092 377,52 432 284,25 of Hrazdan town Improvement of the Water Supply and MWWP II-C2.13/1-05/2 Wastewater Removal Systems “South” area 2 518 666,43 699 017,02 of Hrazdan town Rehabilitation of sanitary zones of water MWWPII-C2.18/1-04 204 778,63 81 012,20 supply facilities served by AWSC T O T A L 7 442 082,82 2 235 902,61
SISIAN - administrative building HRAZDAN - administrative building
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HRAZDAN- pipe laying ASHTARAK sector laboratory
Environmental Issues
On 22-26 March 2010, World Bank Mission visited Armenia in the frame of the loan project and among them there was an Environmental Specialist from Tbilisi Resident Office. As a result of the discussion with the Environmental and Social Impact Specialist of AWSC it was particularly pointed out that the Initial Environmental Examination, Project Screening Statement of the Project “Hrazdan town water supply system improvement”, and the EMP should be prepared by the design company in strict compliance with the requirement of WB. The mentioned EMP was elaborated, moreover there was organized an explanatory meeting/workshop on mitigation measures on environment for the Contractors and Technical Supervisors which are working in the frame of the project. Terms of Reference of the Technical Supervisor company was amended, according to which the latest should implement also the environmental supervision during the physical implementation of Water Supply and Wastewater Removal works in Hrazdan town. Moreover, he was assigned to submit a monthly environmental report in compliance with the format attached to the EMP.
Workshop on Environmental issues
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5.2 A D B
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WATER SUPPLY AND SANITATION SECTOR PROJECT FUNDED BY THE ASIAN DEVELOPMENT BANK
CONTRACT. On 18 December 2007 the Republic of Armenia and the Asian Development Bank (ADB) signed the Loan Agreement (Loan 2363-ARM), and on the same date the ADB and the “Armenian Water and Sewerage” CJSC signed the Project Agreement on the implementation of “Water Supply and Sanitation (Sector) Project.
Financial means. 45 mln USD, wfom which ADB loan - 36.0 mln USD, RA co-financing- 9.0 mln USD.
The loan declared effective on 28 May 2008.
Water Supply and Sanitation Sector Project comprises two components: municipal infrastructure rehabilitation and improvement (Component A), and management improvement and capacity development (Component B).
Component A: Municipal Infrastructure Rehabilitation and Improvement
ELABORATION OF DETAILED DESIGN AND PHYSICAL IMPLEMENTATION OF WORKS
During the reporting year the Consultant has been working on the elaboration of the preliminary and detailed designs and also focused on technical and author‟s supervision works for ongoing construction works. Detailed information on the project implementation during the year 2010 is given in the below mentioned table.
BERD – Construction of Pumping Station UJAN - DRR fencing
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SISIAN- excavation of trench NORABATS- reservoir
Physical Implementation of Civil Works During year 2010 Table-10
Implemented Contract value Actually paid works works during Contract Number Contract Name /USD/ /USD/ during 2010 2010/USD/ 1 2 3 4 5 CIVIL WORKS 15 327 537,55 14 549 163,66 L2363 NCB 1-01 Improvement of Goris WS System 692 493,80 - 13 375,99 L2363 ICB 1-02 Improvement of Artik WS System 1 251 288,90 - 50 873,73 Improvement of Echmiatsin WS 973 050,50 35 516,81 51 270,53 L2363 ICB 1-03 System L2363 NCB 1-04 Improvement of Talin WS System 293 259,80 - - Improvement of Surenavan, 1 206 932,00 10 485,48 13 969,45 L2363 ICB 1-05 Armash, Yeraskh WS syst Improvement of Artashat region 931 251,60 24 338,33 23 058,70 L2363 NCB 1-06 villages WS System L2363 NCB 1-07/1 Improvement of Vedi WS System 356 582,30 - 17 969,77 Improvement of Vedi-Ararat region 546 898,40 - 26 297,76 Taperakan, Ginevet, NorUghi, 889 449,50 L2363 NCB 1-07/2 Vanashen, Urtsadzor, Dashatqar WS System Improvement of Masis region 846 819,20 51 088,79 82 250,67 L2363 NCB 1-08/1 Getapnya, Dashtavan, Darakert, Norabats WS System Improvement of Masis region Nor 893 414,40 - 16 370,72 L2363 NCB 1-08/2 Kyurin, Marmarashen WS System Improvement of Masis region 790 964,90 - 31 400,21 L2363 NCB 1-08/3 Ghukasavan, Geghanist, Khachpar 1 102 408,50 WS System L2363 NCB 1-08/4 Improvement of Ayntap WS System 693 034,10 166 430,50 200 139,33 Construction for Masis area 561 588,30 729 171,01 612 760,59 Norabats DRRs, Pump Station and I 944 861,50 L2363 ICB 1-08/5 segment of Norabats - Ghukasavan WM Improvement of Masis region 504 670,50 12 845,65 12 202,30 L2363 NCB 1-08/6 Ghukasavan, Geghanist WS System L2363 NCB 1-09/1 Improvement of Sevan WS System 492 639,70 175 258,49 165 613,13
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Implemented Contract value Actually paid works works during Contract Number Contract Name /USD/ /USD/ during 2010 2010/USD/ 1 2 3 4 5 Improvement of Sevan region L2363 NCB 1-09/2 Hajravanq, Berdkunq and Lchap 2 864 004,40 945 131,33 811 152,36 villages WS System Improvement of Echmiatsin and L2363 NCB 1-10/1 1 311 430 - 12 891,68 Voskevaz vil.WS Improvement of Oshakan and L2363 NCB 1-10/2 804 397,80 288 753,72 234 069,07 Voskehat villages WS System Improvement of Abovyan WS L2363 ICB 1-11 1 092 780 1 518 148,98 1 323 258,95 System Improvement of 10 vil-s of Aparan 1 960 357 L2363 ICB 1-12 925 252,73 871 191,31 area WS system 1 415 266 L2363 NCB 1-13 Improvement of Berd WS system 523 460,60 634 949,27 517 738,96 Impovement of Nojemberyan, L2363 ICB 1-14 Haghtanak, Deghdzavan, Ajrum WS 595 696,20 1 134 505,86 1 077 483,06 System Impovement of Charencavan, Solak, L2363 ICB 1-15 771 703 1 035 764,63 1 086 488,85 Argel WS System Improvement of Ujan, Aragatsotn, Nor Edisea, Kosh, Darevanq, L2363 ICB 1-16 807 009,00 1 338 038,21 1 269 463,25 Shamiram, Nor Amanos vilig. WS System Improvement of Water Supply Systems of Argina, Shenik, Artamet L2363 NCB 1-17 2 064 181 488 614,17 459 725,46 and Arevadasht Villages of Armavir Area Improvement of Agarak and 705 270,52 L2363 NCB 1-18 179 950,39 92 039,59 Khachevan villages WS System 2 102 724 Improvement of Goris town and L2363 NCB 1-19 941 925,00 888 139,94 842 893,59 vilig. WS System Improvement of Sisian Town WWS L2363 NCB 1-20 780 217 753 434,34 717 496,61 systems Improvement of Artik town WS L2363 ICB 1-21 692 493,80 641 249,08 647 386,43 System Improvement of Ashotsk town and L2363 NCB 1-22 1 251 288,90 823 266,02 821 525,82 vill.WS System Improvement of Eghegnadzor town L2363 NCB 1-23 973 050,50 1 657 338,99 1 579 266,83 WS System Improvement of Artashat village L2363 ICB 1-24 293 259,80 31 596,87 53 019,11 WS System Improvement of Artashat WS L2363 ICB 1-25 1 206 932,00 859 238,92 814 519,85 System Procurement of Goods 663 100,95 666 692,99 L2363-DC-2-11 Office Equipment 2 847,23 2 904,07 2 969,53 L2363 ICB-2-06/1 Goods &equipment 249 849,00 231 088,87 231 109,54 L2363 ICB-2-06/2 Goods &equipment 265 409,85 230 429,15 233 105,71 L2363-DC-2-11/1 Goods &equipment 100 037,81 100 364,65 101 194,00 L2363-DC-2-13 Goods &equipment 98 681,46 98 314,21 98 314,21 Consulting Services 406 445,03 673 508,55 Engineering Design, Supervision WSSP-07/4-01 and Management Improvement 2 185 564,67 406 445,03 673 508,55 Services TOTAL 16 397 083,53 15 215 856,65
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Environmental and Social Issues
In parallel with the design works Initial Environmental Examinations (IEE) and Environmental Management Plans (EMP) were prepared for all the sub-projects. The subjected EMPs were presented to all the Contractors, who on their turns were obliged to comply and follow strictly with the mitigation and safety measures.
ETCHMIADZIN TRAINING CENTER. Discussion of Environmental and safety issues
Moreover, periodically there were organized training-discussions with the Contractors and Technical supervisors. The main objective of the meetings was to notify once again about the nature protection requirements and safety measures during the physical implementation of works.
Component B: Management Improvement and Capacity Development
During the year 2010 none of the activities foreseen in the frame of the Component B were implemented, as all the final reports were submitted to AWSC still in year 2009.
Activities to be performed during year 2011
Contract number Contract name
1 L2363-NCB-1-26 Improvement of Kapan Town WS Systems
2 L2363- NCB -1-27 Improvement of Ijevan Town WS Systems
3 L2363- NCB -1-28 Improvement of Tashir Town WS Systems
4 L2363- NCB -1-30 Improvement of Alaverdi, Axtala Town WS Systems
5 L2363-NCB-1-31 Improvement of Sevan Town Main Movement WS Systems Improvement of Noyakert, Yeghegnavan, Aygepat, Mkhchyan vill. WS 6 L2363- NCB -1-32 Systems 7 L2363-ICB-1-18-1 Improvement of Meghri Reg. Setl. WSS
8 L2363-2-12 Procurement of water meters
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5.3 E B R D
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LAKE SEVAN ENVIRONMENTAL PROJECT FINANCED BY THE EUROPEAN BANK FOR RECONSTRUCTION AND DEVELOPMENT
Contract: On 26 April 2007 the Republic of Armenia and the European Bank for Reconstruction and Development (EBRD) signed the Loan agreement (Operation number 37030) and on the same date EBRD and “Armenian Water and Sewerage” CJSC signed the Agreement on Investment Grant Co-financing for implementation of Lake Sevan Environmental project.
Financial means: EBRD loan -7.0 mln EUR, EBRD grant -5.0 mln EUR, RA Co-financing- 1.76 mln EUR.
The loan declared effective on 09 October 2009
Two contracts were signed in the frame of the Project. Information on each contract is presented below
LOT 1. Contract LSEP-WORKS-2009 “Rehabilitation of wastewater networks in Gavar, Martouni, Vardenis, Sevan and Jermuk towns”
LSEP-WORKS-2009 contract “Rehabilitation of Wastewater Networks in Gavar, Martouni, Vardenis, Sevan and Jermuk towns” has been signed between the AWSC and Griar CJSC – Dorojnik LLC consortium on 25 September 2009 with 4,559,679.32 EUR (without VAT) contract value. Rehabilitation of sewer pipes in the five towns with following lengths and sizes as well as construction of three sewage pumping stations (PS) were foreseen in the frame of the Contract:
VARDENIS- pipe laying
Sevan DN 200-DN400: L=6,092m; PS3 and PS5: Q=165m3/h, head=38m Gavar DN 600: L=3,998m; DN200-DN400: L=3,762m Martuni DN 200-400: L=3,972m Vardenis DN 200-400: L=3,212m Jarmuk DN 200-DN400: L=2,803m; PS: Q=100m3/h, head=37m
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During the reporting year the construction activities were spread in almost all the construction sites. It was constructed about 22 km of the wastewater lines. Remaining are some asphalt works in some districts of the Project towns. Information on the financial status of the project is summarizd in the Table 11:
LOT 2. Contract LSEP-WWTP-2009 «Construction of waste water treatment plants for Gavar, Martouni and Vardenis towns”.
LSEP-WWTP-2009 contract “Construction of Wastewater Treatment Plants for Gavar, Martouni and Vardenis towns” has been signed between AWSC and Ludwig Pfeiffer on 27 January 2010 with 3, 923, 920.00 EUR without VAT contract value.
SEVAN - line 6- drop manhole
Contract foresees the implementation of the following works, as follows:
1. Mechanical wastewater treatment plant in Gavar, capacity` 10.500 m3/day, 2. Mechanical wastewater treatment plant in Martouni, capacity` 4.600 m3/day, 3. Mechanical wastewater treatment plant in Vardenis, capacity` 5.000 m3/day.
During the reporting year Ludwig Pfeiffer worked on the elaboration of the conceptual and final designs. Information on the financial status of the project is summarizd in the Table 11:
Works implementation Table -11
Implemented Actual paid Contract number Contract name Contract amount /EUR, without VAT/ works /EUR/ works /EUR/
1 2 3 4 5 Rehabilitation of Wastewater LSEP-WORKS-2009 Networks in Gavar, 4,559,679.32 5,090,900 4,254,800 Martouni, Vardenis, Sevan and Jermuk towns Construction of Wastewater LSEP-WWTP-2009 Treatment Plants for Gavar, 3, 923, 920.00 439 200 796 500 Martouni and Vardenis towns TOTAL 5 530 100 5 051 300
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VARDENIS -crushed stone layer VARDENIS –Asphalting works
Environmental and Social Issues
During the reporting year the annual environmental and social impact report in the format of EBRD was prepared which detailed all the environmental and social measures as well as the data on laboratory capacities of AWSC and water quality.
In addition, there were organized working seminars with the participation of the Consultant and the Contractors, during which there were discussed all the ongoing issues and EMP provisions.
MARTOUNI-line 3-traffic regulations GAVAR- excavation of trench
Activities to be performed during year 2011
The final design in the frame of the Contract LSEP-WWTP-2009 “Construction of Wastewater Treatment Plants for Gavar, Martouni and Vardenis towns” will be send for the Technical and Environmental Expertises. After receiving the conclusions, the construction will start.
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6. PUBLIC RELATIONS
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PUBLIC RELATION DEPARTMENT ACTIVITIES IN 2010
In 2010 AWSC has continued implementing organized and targeted public relations programs, campaigns and pilot projects. The goal of the PR programs was to improve the communication with customers and increase the quality of provided service. All the implemented projects and campaigns were successful due to visible results registered at the end of the year.
Many of the implemented projects were conducted jointly with AWSC directorates (commercial, exploitation, etc). Some of the pilot projects conducted together with the commercial department had considerable impact on AWSC revenue. These projects varied with their size and shape, they included both published and broadcasted formats.
Certainly, one of the most successful PR campaign remained the drawing of lots for regularly paying customers. The idea of awarding regularly paying customers was initiated by SAUR, AWSC Management Contractor. Every four months AWSC organized a drawing of lots and awarded 300.000 to six customers. This campaign is unique in its form because it stimulated customers to regularly make payments and, what is more important, spread the word about becoming a good customer. This initiative started two years ago and will continue during the upcoming year as well. As a result, at the end of 2010 the number of regularly increased (from 72,000 to 100 000). The awarded prices are being given by our partner VTB Armenia bank.
While organizing various PR projects and campaigns, press conferences and TV interview programs and press conferences were also organized for AWSC Management staff. During these interviews company management has presented current activities, results of implemented projects as well as the start of new initiatives.
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It must be noticed that this kind of meetings strengthen the information exchange between the company and customers and improve the relations with media as more information is being transferred to them in the frame of transparency and collaboration.
During the year AWSC General Director Mr Patrick Lorin has regularly met with regional directors and the managing staff of the company. While at the meetings, the managing staff of the company usually summarized the activities of sectors and subsectors, reviewed their financial and commercial situation as well as discussed administrative issues.
Regional Meeting at the premises of NORAVANQ Church
WORLD BANK Mission visit to HRAZDAN
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In 2010 the World Bank mission representatives paid regular visits to AWSC to observe investment project implementation process in Hrazdan town. During the meetings the mission representatives, AWSC General Director, the mayor of Hrazdan town, PIU, Head of Hrazdan sector and media representatives visited several construction sites and were informed of the details of the implementation process.
To raise public awareness of implemented investment project in Hrazdan town, AWSC started a pilot project with one of the local NGOs. The scope of the project is to inform population of Hrazdan town about the project implementation process, anticipated results and customer responsibilities that will occur upon project completion. As part of the pilot project, Public Relations department prepared and published information flyers that gave brief and concise about Hrazdan project that will be distributed to population of Hrazdan town. Likewise public awareness projects will be organized throughout 2011 in the towns where other investment projects are being implemented.
Christmas event for orphanage children
At the end of the year AWSC decided to donate and organize an event for orphanage children. Therefore, AWSC Public Relations department collaborated with an NGO that has projects for disabled and orphan children and organized a Christmas events for 80 orphans from three regional orphanages. The Christmas event was organized with poems, songs and presents. Certainly, this event brought joy and happiness to the orphans and once again valued the importance of corporate social responsibility
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P u b l I c a t I o n o f p o s t e r s
Protection during Fire alarm Protection during Earthquake
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In 2011 it is planned to do more creative projects to contribute to image making activities and sustainable development of AWSC.
In 2011 it is planned to continue the drawing of lots for the regularly paying customers. It will again be organized every four months. Also, various other PR projects and campaigns will be organized such as publication of non-paying customers names, which will be published every two months. Informative flyers and other publications will continue as well.
AWSC PR Department plans to implements PR projects in regions by putting advertisements and announcements on regional TV and print media, as well as implementing creative campaigns at schools.
In parallel to projects and campaigns, PR department plans to implement representative actions to raise the image of the company and assure a solid name in the society.
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